Hire World-Class, High Performing, Vetted Invoice Processing Experts.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Invoice Processing Experts.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Invoice Processing Experts.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Invoice Processing Experts

Invoice processing specialists manage the efficient receipt verification, and payment of invoices in your company. They ensure accuracy and compliance with handling financial transactions and manage accounts payable.

Having these specialists on your team improves the accuracy of your invoices while reducing processing time and improving cash flow management while letting you focus on more crucial business processes.

Working with Remote Staff gives you access to a vast talent pool of expert invoice processing specialists ready to work with you.

 

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Candidates:

9

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.87/hr

Kim

Candidate ID: 535430


ADVANCED

    Zendesk, Salesforce CRM, Shopify, Google Apps...

INTERMEDIATE

    Invoicing, Chat Support, Accounting Reconciliation, Recruiting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 8.87 per hour or $USD 1537.88 per month

Remote Staff Recruiter Comments

  • Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
  • Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
  • She was exposed to the following tasks:
    • Order Management
    • Shopify Management
    • Customer Support
    • Invoicing 
    • Email Support
    • Chat Support
    • SMS Support
    • Inventory and Fulfillment
    • Data Entry
    • Scheduling
    • Quality Assurance
    • Handled 4 team members
    • Recruitment 
    • Reconciliation
    • Product Research 
    • Administrative Tasks
  • She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
  • She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Reconciliations Officer

Industry:

Banking / Financial Services

Employment Period:

September 2011 to July 2012 (10 Months)

Duties and Responsibilities:

conciled all assets held on behalf of ANZ’s clients. ● Investigated and cleared variances/breaks from reconciliations. ● Ensured all breaks were resolved and cleared within a given timeframe. ● Cross-trained on mutual funds and equity processes for leave coverage. ● Stakeholder communications regarding outstanding balance.

Virtual Assistant

Industry:

Others

Employment Period:

December 2018 to March 2019 (3 Months)

Duties and Responsibilities:

anaged administrative tasks, performed research, data entry ● Contact management, inbox management. ● Scheduling management, booking, and planned travel.

Recruitment Officer

Industry:

Human Resources Management / Consulting

Employment Period:

July 2014 to January 2015 (6 Months)

Duties and Responsibilities:

● Sourced, screened, evaluated, and processed applicants based on qualifications. ● Analyzed interview results and verified references. ● Recommended and coordinated interviews with hiring managers. ● Handled phone interviews, arranged candidates for face-to-face interview. ● Builds and maintains a client database ● Handles general data administration and paperwork

Programs Data Entry Assistant

Industry:

Education

Employment Period:

March 2019 to July 2019 (4 Months)

Duties and Responsibilities:

ed with administrative duties. ● Client communication and email support. ● Scheduling management. ● Analyzed reports and processed data entry.

E-Commerce Customer Support Lead

Industry:

Retail / Merchandise

Employment Period:

July 2020 to March 2021 (8 Months)

Duties and Responsibilities:

● Led customer support operations, overseeing escalations and team coaching. ● Streamlined email response, workflows, improving efficiency and resolution times. ● Investigated and resolved Shopify, PayPal, and Amazon chargeback cases. ● Recommended, systemized, and streamlined playbook and FAQs. ● Administered quality assurance for tickets handled. ● Handled ReAmaze email support, including refunds, returns, order tracking. ● Shopify management, updated product listing and resolved discrepancy. ● Conducted fraud investigations related to order processing and fulfillment. TOOLS: ● Google Suite (Sheets and Docs) ● Shopify ● ReAmaze (CRM) ● Asana ● Google Drive, Droopbox ● CJ Dropshipping, HSKU, Zendrop ● Shopify, Amazon, PayPal (Chargeback) ● Time Doctor ● Slack

Fulfillment E-commerce Specialist / Customer Support

Industry:

Retail / Merchandise

Employment Period:

July 2019 to April 2025 (68 Months)

Duties and Responsibilities:

● Managed Shopify operations—product listings, pricing, and inventory. ● Created and managed print on demand (POD) products via Gooten. ● Resolved Shopify issues, fixed product data and inventory discrepancies. ● Coordinated with suppliers and warehouses for fulfillment and shipping. ● Streamlined data entry and performed regular data cleanup. ● Managed product assets, large data sets processing, and data management via Google Drive and Dropbox. ● Updated listings and maintained consistent formatting. ● Researched fashion trends and wrote SEO-friendly titles and descriptions. ● Handled Zendesk email support, including refunds, returns, order tracking. ● Engaged followers on social media (Instagram), replied to comments, and built community. ● Monthly financial report data entry. TOOLS: ● Google Suite (Sheets and Docs) ● Shopify ● Zendesk ● Google Drive, Dropbox ● Gooten (POD) ● Whiplash ● Harvest (time tracker) ● Slack

Email, Chat, and SMS Customer Support Specialist

Industry:

Others

Employment Period:

December 2015 to December 2018 (36 Months)

Duties and Responsibilities:

● Managed customer inquiries via email, chat, and text. ● Escalation of report to marketplace integrity team. ● Handling account issues, refunds, reviews, and disputes. ● Provided technical support and fraud investigation for seamless user experience TOOLS: ● Google Suite (Sheets and Docs) ● Salesforce ● Trello ● Google Drive, Dropbox ● Upwork (time tracker) ● Slack

E-Commerce Customer Support Specialist

Industry:

Retail / Merchandise

Employment Period:

August 2023 to December 2023 (3 Months)

Duties and Responsibilities:

● Managed Shopify product listings, including descriptions, SKU, pricing, and images. ● Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution. ● Provided Dutch email customer support via Strato, translated via DeepL. ● Handled supplier communication for missing, returned, or modified orders. ● Streamlined data entry processes, FAQs, and email templates. TOOLS: ● Google Suite (Sheets and Docs) ● Shopify ● Strato (CRM) ● Google Drive ● Notion ● RegWiio (Dropshipping tools) ● Klarna (Chargeback) ● Time Doctor (time tracker)

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,

INTERMEDIATE ★★

    Invoicing, Chat Support, Accounting Reconciliation, Recruiting, Recruiter Customer Service, Order Processing, Order Management, Virtual Assistant Skills, Data Entry, Scheduling, Quality Assurance, Inventory ManagementWarehouseShopifyAdministrative SupportAdministrative Skills

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17820829028.png
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus (11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.90/hr

Lian

Candidate ID: 492556


ADVANCED

    Phone Support, Inbound Collections, Debt Collection, Outbound Collections...

INTERMEDIATE

    QuickBooks...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

  • Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
    • Collections Coordinator
    • Financial Service Representative II 
    • Accounts Receivable II
    • Loan Specialist
    • Mortgage Collections
    • Phone Support - inbound and Outbound
    • Customer Service
    • Administrative tasks
  • She has a background in the following financial activities:
    • Reconciling accounts
    • Submit invoices to customers
    • Credit and Collections
    • Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
  • She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
  • She has a basic knowledge in QuickBooks.
  • She has good communication skills.
  • She is available to start immediately.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 

  •  


 

Employment History

Collections Coordinator

Industry:

Employment Period:

December 2022 to March 2023 (2 Months)

Duties and Responsibilities:

  • Locate and notify customers of delinquent accounts by mail, telephone
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Persuade customers to pay amounts due.
  • Record information about financial status of customers and status of collection efforts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone to determine reasons for overdue payments

 

Financial Service Representative II/ AR

Industry:

Employment Period:

November 2021 to October 2022 (10 Months)

Duties and Responsibilities:

  • Reduce delinquency on assigned accounts by frequently contacting customers
  • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
  • Manage held orders on high risk accounts and implement payment plans as needed.
  • Properly document contacts, disputes, and promises to pay in the collection system.
  • Communicate and follow up with other departments to help customers resolve issues.
  • Meet defined department goals including activity, quality, and volume metrics.
  • Process EFT and credit card payments with high degree of accuracy and timeliness.
  • Monthly sales invoice report
  • Weekly and monthly AR aging report/ Monthly pending deduction report
  • Weekly and monthly collection report

 

Accounts Receivable/Collections Coordinator II

Industry:

Employment Period:

July 2017 to November 2020 (40 Months)

Duties and Responsibilities:

  • Reduce delinquency on assigned accounts by frequently contacting customers
  • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
  • Manage held orders on high-risk accounts and implement payment plans as needed.
  • Properly document contacts, disputes, and promises to pay in the collection system.
  • Communicate and follow up with other departments to help customers resolve issues.
  • Meet defined department goals including activity, quality, and volume metrics.
  • Process EFT and credit card payments with high degree of accuracy and timeliness.
  • Monthly sales invoice report
  • Weekly and monthly AR aging report/ Monthly pending deduction report
  • Weekly and monthly collection report

Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections

Industry:

Employment Period:

February 2023 to June 2017 (67 Months)

Duties and Responsibilities:

  • Answer customer questions regarding problems with their accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

October 2011 – September 18, 2013

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2011 to September 2013 (23 Months)

Duties and Responsibilities:

  • Answer customer questions regarding problems with their accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Education History


Skills

ADVANCED ★★★

    Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM,

INTERMEDIATE ★★

    QuickBooks

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei (11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.03/hr

John

Candidate ID: 486318


ADVANCED

    Microsoft Excel, Microsoft Outlook...

INTERMEDIATE

    Gmail, CRM, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.03 per hour or $USD 1217.94 per month

Remote Staff Recruiter Comments

  • Kirby has a bachelor's degree in Financial Management.
  • He has been working for almost 7 years in the Construction, Accounting and Finance, Retail and Business process Outsourcing industries where he supported the following tasks:
    • Purchasing Officer
    • Cash Clerk
    • Phone Support
    • Retail Store Supervisor
    • Accounts Payable Analyst
    • Basic Accounting and Bookkeeping
    • Invoice Processing
    • Inventory Management
    • Data entry
    • Administrative tasks
  • He has a background creating the following accounting reports:
    • Statement of accounts
    • Cash disbursement
    • Bank reconciliation
    • Scheduling of expenses
    • Journal Entries
    • Handling vouchers
  • He became a General VA for a rental business in US, he handled shopify account of the business. He also do research for suppliers. 
  • He is proficient using MS outlook, excel, spreadsheet, MS office, Gmail, CRMs, adobe and Inventory Management tool.
  • He has an experience working for a US client.
  • He has a good communication skill.
  • He considers himself as dedicated and passionate person.
  • He can start asap, amendable working any shift, open for any full-time or part-time role.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. John Kirby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people. Predictive Index Profile - Guardian

Strongest Behaviors Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken. Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


Employment History

Cash Accounting Clerk

Industry:

Government / Defence

Employment Period:

March 2016 to March 2021 (60 Months)

Duties and Responsibilities:

  • Handles the company's petty cash funds and is in charge of paying company expenses (utility
  • expenses, miscellaneous expenses, supplies, etc.)
  • Responsible for the inventory of office supplies.
  • Responsible for purchasing of office supplies.
  • Responsible for answering inquiries/calls from members.
  • Responsible for monitoring members and government shares.
  • Responsible for consolidating the monthly members & government shares of members.
  • Process loan applications & retirement benefits of members.
  • Prepares monthly payroll of employees.
  • Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
  • checks.
  • Process customer payments in form of cash & checks.
  • Assist the accountant with month-end accruals and other duties as assigned.
  • Assist the manager in preparation of presentation for meetings with the board of trustees.
  • Prepares journal entries.
  • Responsible for the preparation of the balance sheet.
  • Responsible for the preparation of expenses schedule.
  • Communicate with local banks for remittances/checks/statement of the account.
  • Responsible for bank reconciliations (remittances & checks)
  • Knowledge base in Accounts Payable or bookkeeping

Accounts Payable Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
  • Accurately matches appropriate invoices to purchase orders.
  • Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
  • Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
  • Assists Procurement Team to resolve purchase order and invoice exceptions.
  • Resolves and processes Electronic Invoices Processing errors.
  • Researches and resolves invoice exceptions efficiently and effectively.
  • Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
  • Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
  • Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
  • Develop and maintain a filing system for records and documents to ensure easily available information.
  • Handles ad hoc analysis and special projects as requested by management.

Retail Store Supervisor

Industry:

Electrical & Electronics

Employment Period:

April 2021 to May 2022 (13 Months)

Duties and Responsibilities:

  • Tracking company stock levels, invoices, and delivery information.
  • Manage retail staff, among which includes people working on the floor, and the cashiers.
  • Performing inventory inspections.
  • Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
  • Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
  • Reviewing product quality.
  • Preparing cost analysis reports on purchases.
  • Tracking orders and delivery progress.
  • Coordinating with warehouse staff for proper storage.
  • Reporting any damaged or faulty purchases.
  • Maintaining records of all orders and payments.
  • Coordinating with suppliers, delivery team, and warehouse staff.
  • Maintaining working relationships with vendors and suppliers.

Purchasing Officer

Industry:

Construction / Building / Engineering

Employment Period:

September 2015 to March 2016 (6 Months)

Duties and Responsibilities:

  • Research potential vendors.
  • Compare and evaluate offers from suppliers.
  • Negotiate contract terms of agreement and pricing.
  • Track orders and ensure timely delivery.
  • Review quality of purchased products.
  • Enter order details (e.g., vendors, quantities, prices) into internal databases.
  • Maintain updated records of purchased products, delivery information, and invoices.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Prepare reports on purchases, including cost analyses.
  • Monitor stock levels and place orders as needed.
  • Coordinate with warehouse staff to ensure proper storage.
  • Attend trade shows and exhibitions to stay up-to-date with industry trends.

Lead Generation

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2020 to January 2021 (4 Months)

Duties and Responsibilities:

  • Prospect leads through relevant channels.
  • Qualify leads by levels of interest.
  • Coordinate lead gen campaigns with marketing and sales.
  • Research prospective customers to identify lead channels.
  • Create and curate content for inbound lead channels.
  • Initiate cold calls, emails, and other outbound communications.
  • Manage leads in the sales pipeline.

Sales Lead Generation - Part-time

Industry:

Others

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Research potential leads in apollo application.
  • Generate 120 leads per day from apollo application.
  • Upload the downloaded leads to Neverbounce application for email verifications.
  • Save the validated leads email address to google drive for tracking purposes.
  • Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
  • Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
  • Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
  • Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
  • Generate a weekly report and submit it to the CEO directly.
  • Research potential leads in seamless application.
  • Monitoring of clients that booked a call and inform the CEO.

Accounts Payable Analyst

Industry:

Property / Real Estate

Employment Period:

June 2023 to May 2024 (11 Months)

Duties and Responsibilities:

Work at graveyard shifts Communicate with property managers and regional managers. Communicate with the vendor. Check the Work Order/Purchase Order vs the invoice issued by the vendor. Handles residential properties and accurately matches appropriate invoices to purchase orders. Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors. Generate reports and submit them to the property manager & and vice president. Communicate with team leader and members to update invoices and other issues that arise.

Purchasing Assistant

Industry:

Employment Period:

July 2024 to January 1970 (654 Months)

Duties and Responsibilities:


Education History

Field of Study:

Business Studies/Administration/Management

Major:

Financial Management

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft Outlook

INTERMEDIATE ★★

    GmailCRMMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 94.39 MBPS; Upload 94.68 MBPS
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz)
  • Processor: Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.36/hr

Alyssa

Candidate ID: 457872


ADVANCED

    Processing, Administrative Skills, Report Writing, Content Management...

INTERMEDIATE

    QuickBooks, WordPress, Auditing, Trello...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.19 per hour or $USD 709.70 per month

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

Alyssa started her career as an Admin Assistant in an oil company in 2014. She then moved to a BPO where she was a Client Solutions Specialist assigned to an Australian insurance company. It was in 2018 when she decided to venture into remote work and provided her services to US-based clients in the e-commerce and marketing industries.

She is proficient in supporting the following:
  • Admin tasks
  • Invoice processing
  • Data entry
  • Claims and reimbursement processing
  • Product Listing
  • FB Ads launching
  • Content publishing
  • Appointment setting
  • Social media management
  • Copywriting
  • Product and content research
She is exposed to the following software/applications:
  • Shopify
  • MailChimp
  • Amazon Seller Central
  • Dropbox
  • Helium10 
  • Trello
  • Buffer
  • ManyChat
  • Google MB/Workspace
  • Canva
  • BrightSocial
  • MS Office
  • Asana 
  • Go HighLevel
  • Skype
  • Slack 
  • WordPress 
  • Meta Business Suite
  • Zapier
  • Calendly 
  • ClickUp
  • Zendesk 
  • SmarterQueue
  • Quickbooks
She can start ASAP.
She is amenable to working in any time zones for any part-time or full-time roles.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.


Employment History

Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

September 2022 to March 2024 (18 Months)

Duties and Responsibilities:

  • Provide office administration support through bill invoicing and various general administrative tasks.
  • Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
  • Maintain and update the database to ensure accurate information.
  • Assist with website management, including online live chats and responding to inquiry forms.
  • Monitor media channels and marketing content to ensure consistency and effectiveness.
  • Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

Accounting/Administrative Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

July 2014 to December 2015 (17 Months)

Duties and Responsibilities:

  • Provide administrative support to managers, the COO, and the CEO.
  • Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
  • Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
  • Handle incoming calls and client inquiries, managing email correspondence effectively.
  • Prepare and submit timely reports to the supervisor, COO, and CEO.

Data Entry Agent

Industry:

Insurance

Employment Period:

February 2016 to August 2018 (30 Months)

Duties and Responsibilities:

  • Resolve escalated payment issues promptly and efficiently.
  • Perform data entry and manage the filing of electronic documents.
  • Handle incoming calls and customer inquiries, as well as manage email correspondence.
  • Collaborate with case managers, clients, and vendors to ensure effective communication.
  • Generate reports and assist in improving standard operating procedures (SOPs).
  • Process claims, invoices, and reimbursements accurately.
  • Maintain open communication with case managers, vendors, service providers, and clients.
  • Summarize reports, enhance SOPs, and submit findings to the manager.

Team Lead/Senior Copywriter

Industry:

Retail / Merchandise

Employment Period:

November 2018 to November 2020 (24 Months)

Duties and Responsibilities:

  • Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
  • Utilize Excel daily to organize and update product information efficiently.
  • Conduct data entry, format business documents, and manage large repetitive tasks.
  • Perform content maintenance using online vendor portals to ensure up-to-date information.
  • Implement enhanced content on digital portals and update as needed or upon request.
  • Conduct various quality checks, data scrapes, and special projects as required.
  • Report directly to the Content Services Manager or designated representative.
  • Communicate effectively and concisely via email.
  • Provide project status updates and report any issues to U.S. counterparts in a timely manner.

Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2022 to October 2023 (17 Months)

Duties and Responsibilities:

  • Schedule and manage social media posts using SmarterQueue.com.
  • Publish articles across multiple WordPress sites.
  • Update affiliate links and manage WooCommerce orders efficiently.
  • Process invoices and handle payroll tasks accurately.
  • Perform data entry in Excel to maintain organized records.
  • Conduct internet research to support various projects and initiatives.
  • Respond to customer support tickets via Zendesk, ensuring timely resolutions.
  • Execute additional ad hoc tasks as required to support team objective

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Finacial Management

Graduation Date:

October 25, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Processing, Administrative Skills, Report Writing, Content Management, Email Handling,

INTERMEDIATE ★★

    QuickBooks, WordPress, Auditing, Trello, Asana, Shopify, BufferMicrosoft ExcelCustomer SupportSkypeMailChimp

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/16035812773
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS (10th Gen Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3401 Mhz 4 Core 8 Logical Processor)
  • Processor: 10th Gen Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3401 Mhz 4 Core 8 Logical Processor
  • Operating System: Windows 10

All-inclusive Rate: USD $12.97/hr

Jhonalyn

Candidate ID: 450623


ADVANCED

    Executive Assistance, Event Management, Client Relations, Managerial Skills...

INTERMEDIATE

    ...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.92 per hour or $USD 946.69 per month

Full Time: $USD 12.97 per hour or $USD 2248.86 per month

Remote Staff Recruiter Comments

Jonah can be coined as a jack-of-all-trades. She's been a Travel Specialist in a BPO, an Account Manager handling recruitment in a Training company, Admin and Executive Assistant in 2 other BPOs, HR Generalist, Operations Manager, and now, a full-time Virtual Assistant. 

She is proficient in supporting the following:
  • End-to-end recruitment
  • Executive assistance
  • Admin business support
  • Finance, procurement, and asset management
  • Travel arrangement
  • Team supervision (50 people)
  • Operations management
  • Client relations
  • Business development
  • Project management
  • Invoice processing
She's able to fill in the following positions:
  • Hotel staff (Receptionist, F&B, Housekeeping)
  • IT professionals
  • Ops Manager
  • Directors
  • Executives
She is exposed to the following software/applications:
  • MS Office Apps
  • Google Suite
  • Skype
  • Client-specific CRM
  • Wix
  • MailChimp
  • Social media platform
  • Xero - beginner
  • HRIS
  • Monster
  • Jobstreet
  • LinkedIn

Predictive Index Behavioral Profile - Adapter
https://www.predictiveindex.com/reference-profile/adapter/

Strongest Behaviors:
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
  • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.

Behavioral Summary: 

She is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

Jhonalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. 


Employment History

Senior Travel Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2007 to May 2009 (27 Months)

Duties and Responsibilities:

  • Answered customer calls and managed accounts, flight schedules, and hotel reservations and provide resolution to customers regarding their travel concerns.

Excel Asia Training & Devt

Industry:

Human Resources Management / Consulting

Employment Period:

May 2010 to April 2012 (23 Months)

Duties and Responsibilities:

  • Manage client hiring requirements by headhunting/sourcing for qualified candidates according to specified requirements.
  • Screen, assess, and coach candidates based on their qualifications and profile which client (company) would be best for them.

HR Officer (Part-time)

Industry:

Hotel / Hospitality

Employment Period:

October 2011 to October 2013 (24 Months)

Duties and Responsibilities:

  • In charge of the preparation of monthly payroll and end to end HR process.
  • Assigned in the preparation of report for Government mandated benefits.
  • Source, screen and conduct the recruitment process of applicants and in charge of training & development.

HR Generalist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to May 2014 (8 Months)

Duties and Responsibilities:

HR Generalist - September 2013 - May 2014
  • In charge of Admin Hearing, employee loan processing and upkeep/maintenance of human resource information system records
  • Responsible for the following functional areas: company wide event, employee relations, training, performance management, on boarding, health and welfare benefits and policy implementation.
  • HR and Site wide events planner and coordinator.
  • Provide support to employees (2000 FTEs) in various HR-related topics such as leaves and compensation and resolve any issues that my arise.
Site Admin and Executive Assistant to the Vice President of Operations and Site Director - September 2012 - September 2013
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Providing real-time scheduling support by booking appointments and preventing conflicts.
  • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
  • Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
  • Assist in the engagement activities and project initiatives of each business unit and resolve daily admin and operational problems.

Executive Assistant and Admin Business Support Supervisor

Industry:

Telecommunication

Employment Period:

June 2014 to June 2017 (36 Months)

Duties and Responsibilities:

  • Provide high level support to Site Directors and company executives.
  • Managing complex schedule of Site Directors and Expats.
  • Book, set-up and arrange meetings and conference calls. Assist in all aspects of administrative, HR, events and facilities
  • Finance, Procurement and Asset Management.
  • Assist in the engagement activities and project initiatives of each business units with 1500 FTEs.
  • Coordinate between departments and operating units in resolving day-today administrative and operational problems. 

Executive Assistant to the President & CEO

Industry:

Others

Employment Period:

October 2017 to April 2018 (6 Months)

Duties and Responsibilities:

  • Provide high level support to the owner of the company.
  • Scheduling of meetings and appointment, making complex and detailed travel arrangements and organizing daily calendar.
  • Create expense report and handle projects.
  • Conduct research on prospective corporate processes and evaluate current needs and submit proposal on how to make it better.
  • Support CEO in his external commitments locally and abroad.

Proprietor / Operations Manager

Industry:

Human Resources Management / Consulting

Employment Period:

June 2018 to March 2020 (21 Months)

Duties and Responsibilities:

  • Provide assistance to clients who needs help in processing compensation & benefits business, building and construction permits, VISA processing.
  • Organize and arrange travel and tours and events. 
  • Worked as liaison, recruiter and consultant in startup companies and connect them with reliable individuals to make their company vision and mission come to life.
  • Monitor, coordinate, and communicate the strategic objectives of the business.
  • Collaborate and communicate successfully with other entities outside of the business.

Senior Account & Operations Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2019 to January 2021 (19 Months)

Duties and Responsibilities:

  • Recruits, selects, hires, and trains new employees and prepares them for the under pressure job.
  • Organize and arrange travel and tours and events. 
  • Prepares performance reports by collecting and analyzing call center agents' data and report it to the client and CEO.
  • Evaluates individual performance reviews and overall team effectiveness
  • Determines call center operational strategies by evaluating team results and Reliability, discretion and objectives. initiative Meets financial targets by estimating performance requirements.

Business Improvement Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2021 to July 2023 (27 Months)

Duties and Responsibilities:

  • Analyze and identify operational and employee skills that could be improved
  • Assist with employee life cycle (selection, training, onboarding, performance evaluation, retention and offboarding).
  • Facilitate team activities, onboarding, product and skills training.
  • Collaborate with the CEO, Managers and Team Leaders in creating company policies.
  • Address root cause of system and process deficiencies to harmonize business goals.
  • Manage projects and promote work standardization.
  • Ensure that employee intranet and processes are documented, relevant and up-to-date.

Executive Assistant to the CEO

Industry:

Banking / Financial Services

Employment Period:

October 2023 to November 2024 (12 Months)

Duties and Responsibilities:

Assist CEO with his daily responsibilities Oversees Operations Social Media Manager Events Manager

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

April 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Executive Assistance, Event Management, Client Relations, Managerial Skills, Email Handling, Virtual Assistant Skills, Administrative Skills,

INTERMEDIATE ★★


Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell (Intel Core i7)
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.87/hr

Lorely

Candidate ID: 442981


ADVANCED

    Microsoft Office, Google Docs, Email Handling, Customer Handling...

INTERMEDIATE

    SAP, Bank Reconciliation...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.36 per hour or $USD 724.50 per month

Remote Staff Recruiter Comments

Lorely is a graduate of Bachelor of Science in Business Administration Major in Financial Management. She has a wide range of expertise in administrative tasks including:
  • Billing and Collections
  • Bank Reconciliation
  • Invoice processing
  • Journal entries
  • Inventory
  • Account Receivables and Account Payables
  • Email management 
  • Data entry
She is proficient in using different tools and software:
  • ERP
  • Peachtree
  • Quickbooks
  • Xero
  • Google Workspace
  • Microsoft Office
She is available to start immediately

Predictive Index Profile - Artisan
https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and coworkers. Doesn’t easily change.
Behavioral Summary

Lorely is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

Employment History

Branch Coordinator

Industry:

Employment Period:

June 2016 to September 2018 (26 Months)

Duties and Responsibilities:

- Preparation of the Daily Sales and Collection Report for the day.

- Handling of cash and/or checks received

- Preparation of Sales Subsidiary Journal and Collection Journal

- Tagging of service calls received and coordinating with service engineers

- Preparation of TCP Billings

- Inventory Control and Management

Billing and Collection Officer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to January 2021 (23 Months)

Duties and Responsibilities:

- Billing and sending invoices to client

- Coordinating with Globe and Smart

- Handling client queries / Resolving disputes

- Informing and reminding clients about their outstanding balances

- Posting of payments to QuickBooks 

- Managing online store

Buyer I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to April 2022 (14 Months)

Duties and Responsibilities:

- Backlog Buyer

- Order Management

- Coordinating with Inside Sales and Vendors


Education History

Field of Study:

Business Studies/Administration/Management

Major:

Financial Management

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Google Docs, Email Handling, Customer Handling, Bookkeeping, Xero Accounting, QuickBooks, Accounts Receivable Management, Accounts Payable Management, Billing, Collections,

INTERMEDIATE ★★

    SAPBank Reconciliation

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download: 2.70, Upload: 8.00
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus (Inter Core i3 10th Gen)
  • Processor: Inter Core i3 10th Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $9.39/hr

Jelly

Candidate ID: 433709


ADVANCED

    Accounting, Accounting Software...

INTERMEDIATE

    Bookkeeping, General Accounting, ...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

  • Jel has a Bachelor's Degree in Business Administration, majoring in Financial Managerial Accounting. She has been working for 7 years within financial, rental, and software development companies where she held roles such as Bookkeeper, Billing Specialist, Executive Assistant, HR Administrator, Revenue Specialist, Internal Auditor, and Finance Officer.
  • She adeptly performed the following financial activities:
    • Weekly and semi-monthly payroll
    • Accounts Payable/Accounts Receivable Management
    • Bank reconciliation
    • Revenue reporting
    • Invoicing
    • Collections
    • Bills, Payments, Managing past due accounts
  • In 2020, she shifted to remote work and provided her services to Australian and US-based clients.
  • She is proficient with a variety of tools like QuickBooks, Xero, NetSuite, Sage, Salesforce, Zoho, MYOB, Microsoft Office Apps (Outlook, Teams, Excel), and Google Workspace.
    She can start anytime.
  • She prefers working the day shift and is open to any part-time or full-time positions.
Predictive profile index - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Jelly Marie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jelly Marie, who takes responsibilities very seriously.


Employment History

Collections Specialist

Industry:

Accounting / Audit / Tax

Employment Period:

January 2023 to July 2023 (5 Months)

Duties and Responsibilities:

  • Submit invoices to customers.
  • Answer department phones. Responding to customer questions and resolving issues.
  • Collecting and applying payments in accordance with payment due dates.
  • Contact customers and sales regarding past due balances and overdue credit limit.
  • Generating A/R reports.
  • Put account on hold if needed. Release from hold.
  • Reviews and releases pending orders within department guidelines.
  • Reconcile customer accounts. Generate special monthly customer statement.
  • Processing credit applications, credit checking.
  • Recommends actions to resolve discrepancies and investigates questionable data.
  • Ensures compliance with departmental and company policy and procedures.
  • Ensures accounting records are accurate and up to date.
  • Performs other duties as assigned.

Front Desk Officer (Part-Time)

Industry:

Hotel / Hospitality

Employment Period:

December 2012 to April 2013 (4 Months)

Duties and Responsibilities:

  • Reports directly to the owner
  • Responsible for greeting Guest upon arrival and leaving the Hotel
  • Handle guest request promptly, keep record on people who have come to the office and maintain records of their queries/feedback,
  • Quotation and Itineraries Handling cash and maintaining account records.
  • Monthly Revenue Report.

Tour Coordinator and Front Desk Officer (Part-Time)

Industry:

Hotel / Hospitality

Employment Period:

August 2012 to May 2015 (33 Months)

Duties and Responsibilities:

  • Reports directly to the Owner of the company
  • Oversees all the reservations and performs routine procedures in order to maximize revenue and Guest satisfaction.
  • Oversees all the reservations and performs routine procedures in order to maximize revenue and Guest satisfaction.
  • Produce quotations and written confirmation to clients.
  • Additional responsibilities are greeting Guest upon arrival and leaving the resort
  • Handle guest request promptly
  • Keep records for daily sales report
  • Maintain records of their queries/feedback, handling cash and maintaining account records.

Finance Officer

Industry:

Construction / Building / Engineering

Employment Period:

June 2017 to May 2018 (11 Months)

Duties and Responsibilities:

  • Reports directly to the Finance Controller.
  • Responsible for managing records and receipts, reconciling daily, weekly and monthly transactions.
  • Managing Accounts Payable such as, preparing checks for the Supplier's payments, Coordinate with the Suppliers for any descrepancies and discount negotiations
  • Preparing weekly salary of Project-based and On-Call employees
  • Preparing by monthly salary of Office-based employees & Process Bank Transfers
  • Processing of expense claims, reimbursement and deductions
  • Process Governmental mandated contribution such as Tax, SSS, and Phil Health

General Accounting Associate

Industry:

Hotel / Hospitality

Employment Period:

November 2018 to May 2019 (6 Months)

Duties and Responsibilities:

  • Accounts Receivable - Aging every Friday, Assist and Guide Account Receivable (If needed) Monitor A/R aging, Preparing Billing if necessary, Posting AR Aging, Preparing A/R employee daily, Substitute the Account Receivable Staff in absence.
  • Accounts Payable - Checking the request for payments, Emails request for payments ( If necessary) Checking the transmittal, Counter check if all monthly reports of A/P are posted yet, Substitute the Account Payable Staff in Absence.
  • Bookkeeping - Checking the purchasing fund (Liquidation), Posting purchasing fund to Prime System, Posting request for payment to prime for Deliveries, Posting green vouchers to prime, Close advances to supplier, Preparing comparative revenue, Close advances subject for Liquidation.
  • Month End Report - Preparing month end adjustment - refer to PNL Checklist, edit Budgets & last year Profit and Loss, Preparing consolidated PNL, Preparing cash flow, Posting & finalized various COS, Posting & finalized Inter transfer, Review Profit & Loss and generate.

Auditor Officer

Industry:

Hotel / Hospitality

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Responsible to Audit the Internal transactions such as Revenue, Expenses, Costing, and External transactions such as Suppliers,
  • Process of payments in Government Agencies, Investigating Operation and Analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations and managements policies, Report to managements policies.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Assure that all Funds and Daily sales are secured and Deposited on specific period of time.
  • Create new policies and procedures if needed.

Revenue Specialist/Auditor Team Lead

Industry:

Banking / Financial Services

Employment Period:

August 2020 to March 2022 (19 Months)

Duties and Responsibilities:

  • Provides training to staff engaged in billing data entry and related charge
  • Capture/reconciliation activities to ensure procedures are understood and within accurate charges Booked are timely, appropriate, accurate, complete and properly documented.
  • Analysis and troubleshooting for charge capture / missing charge resolution and denial.
  • Collects and reviews documents such as Contracts and Requirements of the Clients
  • Perform daily reconciliations by comparing Accounting activities
  • Performs specialized duties requiring thorough knowledge of customer billing or collections
  • Helping the operations for answering inquires of the clients Audit Salesforce
  • Create and Update Annual Recurring Report
  • Reconcile All business Accounts - Receivable Transactions
  • Submit Revenue Monthly Report
  • Assists in performing quality control duties

Executive Assistant/Bookkeeper

Industry:

Property / Real Estate

Employment Period:

June 2022 to February 2023 (8 Months)

Duties and Responsibilities:

  • Responsible for managing Accounts Receivable, such as Creating Invoices and Sending Invoices to Clients,
  • Create Accounts Receivable Aging,
  • Answering all client's inquiries about the Invoice,
  • Sending client's Payment reminders,
  • Applying Credit Note for any adjustments/revisions of invoice if needed,
  • Keeping in touch as needed for the collections.
  • Responsible for managing Accounts Payables, data entry for all the invoices from the vendors, consolidate and audit
  • Billing Statement from the Vendors and reconciling versus to the Outstanding Balance in QuickBooks,
  • Coordinate with Vendors for any discrepancies and provide them a proof of payments for the verifications.
  • Create Invoices for the Clients for Construction Project, ensure that the Design Fee for each Projects are accurate
  • Ensure the Client Payments in Cash, Credit Cards, Checks Deposit and Reimbursements are accurate.
  • Track Receipts and Reconcile it in QBO Banking transactions
  • Prepare Payroll for by monthly basis

Billing and AR Specialist

Industry:

Computer / Information Technology (Software)

Employment Period:

May 2022 to February 2023 (9 Months)

Duties and Responsibilities:

  • Processing of Orders in Salesforce CPQ and generating Invoices
  • Creating Invoices and credit memos for APAC - Australia & Corp - New York
  • Updating Customer Files in Salesforces & Xero Audit Salesforce Invoices versus Xero Invoices
  • Sending Invoices and Payment reminders to the Clients
  • Keeping in touch as needed for the collections
  • Coordinate with Executive Accounts and Accounts Mangers for both APAC - Australia & Corp - New York
  • Create Quarterly Billing Tracker
  • Create and Monitor Accounts Receivable Aging Business
  • Banks Reconciliation Monthly report such as Annual Recurring Revenue Reports and Customer's List Reports for both APAC - Australia & Corp - New York

Bookkeeper/Executive Assistant

Industry:

Property / Real Estate

Employment Period:

April 2022 to December 2022 (8 Months)

Duties and Responsibilities:

  • Oversees the day-to-day operations and guidance for the work group.
  • Sets work priorities and monitors progress.
  • Distributes and balances workload among employees in accordance with established work flow or job specialization to include coordinating assignments and audit activities of others such as planning, reviewing and monitoring of work and project for adherence with deadlines.
  • Responsible handling Accounts Payable, Expense report on a monthly basis, ensure that the expenses are aligned within the budget of the company
  • Audit Etimeproof (Time Tracker) of contractors
  • Responsible for Recruitment, Scheduling the Interviews, and scheduling for department meeting, arrange internal meeting
  • Prepare Payroll for By monthly basis & Processing Payout via Wise
  • Consolidate all the receipt from the Vendors and update categorizing of expense in Freshbook
  • Set up Calender meetings of the CEO (external/internal)
  • Coordinate with other department Direct reporting to CEO & COO of the company

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Financial Managerial Accounting

Graduation Date:

January 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    AccountingAccounting Software

INTERMEDIATE ★★

    BookkeepingGeneral Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell (Intel(R) Core (TM) i7-3540M CPU @ 3.00 GHz)
  • Processor: Intel(R) Core (TM) i7-3540M CPU @ 3.00 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $3.75/hr

Michelle

Candidate ID: 419717


ADVANCED

    Microsoft Office, Google Apps, Phone Support...

INTERMEDIATE

    Google Maps, Billing, Invoicing, ESL Tutoring...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.44 per hour or $USD 644.52 per month

Full Time: $USD 3.75 per hour or $USD 649.42 per month

Remote Staff Recruiter Comments

  • Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
  • She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
  • She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
  • She was exposed to the following tasks:
    • General Admin
    • Bookkeeping
    • Billing
    • Invoicing
    • Customer Service
    • Digital Marketing
    • Social Media Management
    • Product listing
    • Appointment Setting
    • B2C marketing
    • Monitoring of Accounts Receivable
    • Data entry
    • Preparation of monthly reports
  • She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
  • She has a basic knowledge in Xero and QuickBooks. 
  • She can start ASAP, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Collaborator

Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".
Behavioral Summary

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Accounting Associate

Industry:

Manufacturing / Production

Employment Period:

December 2022 to April 2023 (4 Months)

Duties and Responsibilities:

  • Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

General VA

Industry:

Property / Real Estate

Employment Period:

April 2022 to March 2023 (11 Months)

Duties and Responsibilities:

  • Digital Marketing and Customer Relations Management.
  • Marketing campaign creation
  • Appointment setting
  • CRM Management

ESL Tutor

Industry:

Education

Employment Period:

February 2019 to September 2022 (43 Months)

Duties and Responsibilities:

  • Facilitates online learning for foreign students. Creates realia and lesson memo.

Billing Officer

Industry:

Healthcare / Medical

Employment Period:

March 2002 to June 2019 (207 Months)

Duties and Responsibilities:

  • Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Bookkeeper

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

May 2023 to July 2024 (13 Months)

Duties and Responsibilities:

Bookkeeping and Tax Compliance

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

April 22, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft OfficeGoogle AppsPhone Support

INTERMEDIATE ★★

    Google Maps, Billing, Invoicing, ESL Tutoring, Appointment Setting, Product Listing, Customer Service, Accounts Receivable Management, Financial Reports, Administrative Support, Xero Accounting, QuickBooksBank ReconciliationMicrosoft Excel 2007Calendar ManagementGoogle Calendar

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/th/result/15974819823
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asus (Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30)
  • Processor: Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30
  • Operating System: Windows 10

All-inclusive Rate: USD $9.90/hr

Mechelle

Candidate ID: 370028


ADVANCED

    Xero Accounting, Microsoft Office...

INTERMEDIATE

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Financial Accounting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.92 per hour or $USD 946.69 per month

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

Mechelle demonstrates strong qualifications for the bookkeeping role, with extensive hands-on experience in bank reconciliations, accounts payable/receivable, payroll processing, and client communications. She has worked in the finance and construction industries as well as banking, consistently handling end-to-end bookkeeping responsibilities. In her most recent roles, she processed bills and payroll, managed sales invoicing, performed daily bank reconciliations in Xero and MYOB, and supported tax compliance tasks including BAS, IAS, and year-end reporting.

Her background shows adaptability in managing multiple client files, including file clean-ups, reconciliations, and preparation of financial statements. She has direct experience corresponding with clients to clarify missing documents and receipts, ensuring accuracy and compliance in reporting. Additionally, her prior leadership roles as a branch accountant and payroll officer highlight her ability to collaborate effectively with managers and principals while delivering accurate results under deadlines.

Mechelle is Xero Advisor Certified, further strengthening her technical competency for this role. With proven reliability, attention to detail, and the ability to support ad hoc accounting and tax preparation tasks securely, she is well-prepared to manage a portfolio of client files while contributing positively to the team.

 

Predictive Index Behavioral Profile - Operator

 

Strongest Behaviors

  • Guarded, serious, deeply introspective, and very reserved; it takes MECHELLE quite a while to connect to and trust anyone new.

  • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.

  • Works at a very steady, methodical, pace; needs familiar processes, environments, and co-workers to be effective. Changes these only when absolutely necessary.

  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.

  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

  • Methodical, steady, and even-paced; loses productivity when interrupted.

Mechelle is a seasoned professional with a Bachelor's degree in Accountancy and nearly a decade of diverse experience across the Repair and Maintenance, Construction, Financial Institution, and Local Government sectors. She has excelled in roles such as Senior Accountant, Branch Control Officer, Budget Assistant, Human Resource Head, Payroll Officer, Branch Accountant, and Bookkeeper. Mechelle is Xero Advisor Certified, possesses payroll certification, and has over four years of experience with Australian accounting standards. Her technical proficiency includes working with Xero, MYOB, QuickBooks, SAP, and Deputy payroll software.

Career Highlights

  • Managed end-to-end Accounts Payable and Receivable processes, financial reporting, and tax preparation, including BAS, GST, and IAS submissions.
  • Prepared financial statements and conducted bank reconciliations for offshore clients, including Australian entities.
  • Proficiently managed payroll for over 200 employees, ensuring compliance and timely processing.
  • Generated accurate profit and loss reports, financial forecasts, and budget analyses, enabling strategic decision-making.
  • Successfully implemented and utilized CRM systems and advanced Excel tools for data analysis and reporting.

Skill Proficiency
Mechelle demonstrates expertise in key financial processes, including journalizing, invoicing, cash forecasting, and bill payments. Her extensive use of accounting software underscores her technical adeptness, with practical experience in Xero spanning more than four years. Her ability to adapt quickly and work across various industries highlights her versatile and dynamic skill set.


Mechelle is available to start immediately working full-tim and is flexible for any shift.
 

Operator - The Predictive Index

Strongest Behaviors
  • An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. MECHELLE has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, MECHELLE will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.



 



 

Employment History

Senior Accountant

Industry:

Repair and Maintenance Services

Employment Period:

May 2022 to December 2022 (7 Months)

Duties and Responsibilities:

• Accounts receivable and Payable matching
• Bank Reconciliation with Ibody (inhouse Accounting Software) and Xero
• Profit and loss analyzation
• Uploading of certain documents and invoices related to entries
• Journalizing
• Train newly hired Accountants
• Prepare Ex GST and InGST

Branch Controller

Industry:

Banking / Financial Services

Employment Period:

January 2020 to May 2022 (27 Months)

Duties and Responsibilities:

• Head of the branch operation.
• Monthly preparation of financial Statement
• Bank reconciliation
• Local Tax Preparation
• Financial Forecasting
• Journal Entry
• Accounts Receivable and Payable Reporting
• Profit and loss Reporting

Budget Assistant

Industry:

Government / Defence

Employment Period:

January 2018 to December 2019 (23 Months)

Duties and Responsibilities:

• Assistant directly to Budget Officer
• Preparing daily reports on budget and in progress contracts
• Email Management
• Schedule appointment (Personal or Office)

Branch Accountant

Industry:

Banking / Financial Services

Employment Period:

September 2011 to February 2013 (17 Months)

Duties and Responsibilities:

• Monthly Preparation of Financial Statement
• Bank Reconciliation
• Local Tax Preparation
• Financial Forecasting
• Journal Entry
• AP/AR & PL Reports
• Financial Analysis
• Invoicing

HR Head/Payroll officer

Industry:

Construction / Building / Engineering

Employment Period:

August 2015 to August 2017 (24 Months)

Duties and Responsibilities:

•Documented and monitored payroll, scheduling and labor hours on software
• Administered pre-employment background checks and facilitated drug screenings
• Monitored employee relations and supported harmonious work culture through effective conflict resolution
• Explained HR policies and procedures and answer employee questions
• Addressed all hourly staffing and recruiting needs, including job postings, interviews and temp agency collaboration
• Met with new hires to conduct orientation and on-boarding sessions.
• Managed the onboarding of new employees, including processing paperworks, conducting orientations and providing information such as compensation, benefits and opportunities for promotion.

Branch Accountant

Industry:

Banking / Financial Services

Employment Period:

February 2011 to August 2011 (6 Months)

Duties and Responsibilities:

• Journal Entry
• AP/AR Schedules
• Ageing
• Invoicing

Bookkeeper

Industry:

Utilities / Power

Employment Period:

May 2023 to August 2023 (3 Months)

Duties and Responsibilities:

  • Perform accounts receivable, payable and cashflow
  • Perform bank and loan reconciliation
  • Assist month end closing activities
  • Prepare balance sheet
  • Perform financial statement
  • Perform any Adhoc related tasks

Bookkeeper

Industry:

Telecommunication

Employment Period:

August 2023 to April 2024 (8 Months)

Duties and Responsibilities:

Accounts Payable (AP) Management:

  • Process bills and vendor invoices through Hubdoc.
  • Ensure timely approvals and payments.

Payroll Processing:

  • Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
  • Submit payroll records for compliance and reporting purposes.

Sales Invoice Processing:

  • Create, manage, and track sales invoices.
  • Follow up on outstanding payments and maintain accurate records.

End-of-Year (EOY) Income Tax Return (ITR) Processing:

  • Prepare financial records for EOY reporting.
  • Assist in the compilation and submission of ITRs.

Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

  • Prepare and lodge BAS and IAS with accurate GST and tax reporting.
  • Ensure compliance with local tax regulations.

Bank Reconciliation:

  • Perform daily/weekly bank reconciliations to align accounts with financial statements.
  • Identify discrepancies and resolve them promptly.

April Monthly Tasks:

  • Summarize and report all financial activities for the month.
  • Ensure all month-end procedures are completed for accurate bookkeeping.

Bookkeeper(Part time, minimal hours on weekend)

Industry:

Accounting / Audit / Tax

Employment Period:

April 2024 to January 1970 (651 Months)

Duties and Responsibilities:

  • Manage accounts payable and receivable.
  • Track and categorize expenses.
  • Process payroll and calculate deductions.
  • Reconcile bank accounts regularly.
  • Prepare documents for tax filings.
  • Generate monthly financial reports.
  • Maintain organized and accurate financial records.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Graduation Date:

March 26, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingMicrosoft Office

INTERMEDIATE ★★

    Accounting Reconciliation, Accounts Payable ManagementAccounts Receivable ManagementFinancial AccountingXero AccountingGeneral Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz)
  • Processor: AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.