Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Appointment Setters

Appointment setters are adept at organising your meetings, handling the coordination with clients and managing your calendar with finesse.

Outsourcing these tasks is a strategic move that brings in the expertise of professionals to enhance customer interaction and maintain a healthy sales pipeline.

Remote Staff offers a team of experts in B2B appointment setting and efficient calendar management, allowing you to focus on growing your business.

 

Invalid phone number format.

Yes No

virtual assistant ratings
Our Clients love us.
Be the next success story!

Candidates:

47

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.90/hr

Cashmer

Candidate ID: 683435


ADVANCED

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales...

INTERMEDIATE

    Sales Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

Cashmer brings with him over a decade of progressive leadership experience spanning Business Development, Sales, and General Management across the UAE and the Philippines. Throughout his career, he has developed strong expertise in lead generation, cold calling, client networking, and pipeline management. His day-to-day responsibilities often began with reviewing sales pipelines, following up with existing customers, and monitoring ongoing projects to ensure smooth progress toward closure. Beyond frontline sales activities, he has also taken a strategic role in leading cross-functional teams composed of engineers and IT professionals, ensuring that client requirements were fully met through technical solutions such as BOQs and system adjustments.

He has extensive hands-on experience in closing high-value sales and managing transactions across B2B, B2C, and B2E markets, while also cultivating long-term relationships with key vendors and clients. Over the years, he has held senior leadership positions that highlight his career growth, including serving as General Manager at Alpha CB International from 2019 to 2022, Senior Business Development Executive at Thakral IT Services from 2017 to 2019, and Senior Sales Executive at Dynamic World Computers from 2014 to 2017. These roles allowed him to demonstrate both operational oversight and strategic business development capabilities, including revenue growth, client retention, and market expansion.

Cashmer’s strong educational foundation includes a degree in Computer Systems Design and Programming from AMA-CLC (2001–2003), further supported by his secondary education at St. Scholastica’s Academy. To complement his professional experience, he has earned certifications in Google Digital Marketing and HP Networking, both of which have enhanced his ability to merge technical knowledge with modern business development and digital sales practices. This blend of technical expertise, leadership experience, and formal training underscores his readiness to contribute to growth-oriented business development roles.

 

1. Career Highlights / Relevant Projects

  • Successfully managed enterprise clients (10+ accounts), eventually delegating small accounts to a sales team he supervised.
  • Consistently drove new business development, market expansion, and customer engagement strategies while maintaining existing accounts.
  • Directed full company operations (sales, finance, strategic growth) as General Manager, overseeing long-term partnerships and revenue generation.
  • Dealt with international clients, including Canadian and Australian accounts, and collaborated with distributors and vendors to deliver complete IT solutions.
  • Actively engaged in sales forecasting, quota management, and project oversight, ensuring timely delivery and client satisfaction.

 

2. Skill Proficiency + Tech / Software Proficiency

  • Strong sales and communication skills with expertise in B2B, B2C, and B2E sales management.
  • Proficient in Salesforce CRM for lead and account management, Tally for accounting-related tasks, and Excel for reporting and sales tracking (daily pipeline updates, forecasts).
  • Familiar with Monday.com project management platform and other digital productivity tools (calendar management, online collaboration).
  • Demonstrates adaptability across analog and digital sales approaches, balancing traditional networking with modern digital lead generation.
  • Recognized for creative design and digital marketing skills, with experience in content creation and collaborations with international brands

 

She can start immediately.

Predictive Index Behavioral Profile: Specialist

 

Strongest behavior:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary:

  • Cashmer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
  • Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Cashmer, who takes responsibilities very seriously.
  • With experience and/or training, Cashmer will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Cashmer is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
  • Cashmer is a highly experienced outbound sales professional with over a decade of hands-on B2B and B2C selling experience across the tech, digital marketing, and IT service sectors—making her a strong fit for full-cycle sales responsibilities.
  • She has a proven track record managing cold outreach campaigns using LinkedIn, email marketing tools, SMS, and phone calls.
  • Cashmer has worked in quota-driven environments and is confident prospecting and converting leads into long-term customers.
  • She has a consultative approach to selling—prioritizing the customer's needs and providing value first over aggressive tactics, which aligns perfectly with mission-driven marketing/sales.
  • In her prior roles as General Manager and Senior Business Development Executive, she was responsible not just for sales but for creating and refining sales systems, collaborating with leadership, and contributing strategically to business growth.
  • She’s also familiar with pipeline ownership using CRMs like Salesforce and Tally, managing lead urgency, follow-up schedules, and performance metrics.
  • Cashmer expressed strong interest in working with a purpose-driven company.
  • She is confident, technically capable, and proactive—ready to start immediately, open to the AU shift, and amenable to part-time with the possibility of transitioning to full-time.
Predictive Index Behavioral Profile – Specialist

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new relationships.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed to standard.
  • Cautious and by-the-book; follows established plans to avoid errors and bases decisions on researched evidence.
  • Focused on operational excellence and efficiency; motivated by delivering accurate, timely work.

Behavioral Summary:

Cashmer is a highly conscientious and disciplined individual who approaches her work with thoroughness, care, and precision. She is exacting in her execution and relies on established systems, structured workflows, and clear expectations to perform at her best. Her reserved but sincere communication style makes her reliable and trustworthy in delivering high-quality, consistent output. She thrives in environments where accuracy, planning, and integrity are paramount—and her mindset is well suited to a structured, fast-paced remote sales operation.


Employment History

General Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

June 2019 to May 2022 (35 Months)

Duties and Responsibilities:

  • This role overlooks the entire operations of the company.

Senior Business Development Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

October 2017 to June 2019 (20 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Senior Sales Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

August 2014 to September 2017 (37 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Corporate Account Manager

Industry:

Computer / Information Technology (Hardware)

Employment Period:

May 2012 to May 2014 (24 Months)

Duties and Responsibilities:

  • This role involves managing a portfolio of accounts, delivering presentations of cost effective printing solutions by the use of remanufactured toners to clientele.
  • Reselling of Hardware and IT

Inside Sales Executive

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2011 to April 2012 (10 Months)

Duties and Responsibilities:

  • This role involves maintenance of key metrics level to meet minimum activity requirements (call volume) on a consistent basis from the in house customer relationship management database.
  • Maintain sales database including setting tasks for follow-up.
  • Consistently increase revenue using various tools and methods.
  • Including cold-calling, prospecting and other sales resource to schedule appointments.

Inside Sales Executive

Industry:

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

Max's Restaurant, among others. Latitude Systems Information Technology | Dubai, UAE Executed outbound sales strategies, cold calling, and lead generation. Maintained CRM systems and set up sales follow-up tasks.

Inside Sales Executive

Industry:

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

Max's Restaurant, among others. Latitude Systems Information Technology | Dubai, UAE Executed outbound sales strategies, cold calling, and lead generation. Maintained CRM systems and set up sales follow-up tasks.

Inside Sales Executive

Industry:

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

UAE Executed outbound sales strategies, cold calling, and lead generation. Maintained CRM systems and set up sales follow-up tasks.

Inside Sales Executive

Industry:

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

UAE Executed outbound sales strategies, cold calling, and lead generation. Maintained CRM systems and set up sales follow-up tasks.

Technical Support

Industry:

Employment Period:

October 2022 to April 2023 (6 Months)

Duties and Responsibilities:

Philippines Assisted customers with troubleshooting internet, TV, phone, and home security services. Resolved connectivity issues, guided modem/router setups, and handled service outages. Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

Technical Support

Industry:

Employment Period:

October 2022 to April 2023 (6 Months)

Duties and Responsibilities:

Philippines Assisted customers with troubleshooting internet, TV, phone, and home security services. Resolved connectivity issues, guided modem/router setups, and handled service outages. Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

Technical Support

Industry:

Employment Period:

June 2024 to December 2024 (6 Months)

Duties and Responsibilities:

Philippines Provided front-line support for MetroPCS customers, troubleshooting mobile device, network, and account-related issues. Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

Technical Support

Industry:

Employment Period:

June 2024 to December 2024 (6 Months)

Duties and Responsibilities:

Philippines Provided front-line support for MetroPCS customers, troubleshooting mobile device, network, and account-related issues. Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Systems Design and Programming

Graduation Date:

February 28, 2003

Located In:

Philippines

License and Certification: :

Best in Thesis Award

Field of Study:

Major:

Computer Systems Design

Graduation Date:

January 1, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales operations, Email Marketing, Marketing, Canva,

INTERMEDIATE ★★

    Sales Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17944080986
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz)
  • Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Jeniffer

Candidate ID: 662092


ADVANCED

    Communication Skills, Contact Verification...

INTERMEDIATE

    Administrative Skills, Administrative Support, Google Drive, Google Calendar...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

  • Jeniffer is a seasoned professional with a solid background in both the BPO industry and ESL education. She brings over a decade of combined experience in customer service, lead generation, appointment setting, and virtual assistance.
  • Most recently, she has been working in a lead generation role for a U.S.-based digital agency where she handles high-volume of outbound calls (200–300 per day), conducts qualification interviews and transfers leads to partners across industries such as insurance, education, and finance.
  • Jeniffer is proficient in using Genesis and CRMs.
  • She is available immediately for a full-time work and has expressed preference in a day shift role.
  • Predictive Index Behavioral Profile - Adapter
  • Strongest Behaviors
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Behavior Summary
    • In most circumstances, Jeniffer is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules. Upon completing a task, she will exhibit a higher degree of sociability, yet when facing an impending challenge, she is more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet she generally prefers a degree of predictability.

Employment History

Marketing and Admin Staff

Industry:

Manufacturing / Production

Employment Period:

December 2002 to July 2004 (19 Months)

Duties and Responsibilities:

  • Keep records of data from the Retail and Sales department
  • Review the accuracy of all supporting documents before they are forwarded to the concerned team
  • Monitor and archive documents related to invoices

Admin Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

December 2001 to December 2002 (12 Months)

Duties and Responsibilities:

  • Maintain records of taxes, permits, and other important documents for clients
  • Organize and manage the manager's schedule, including appointments, meetings, and deadlines
  • Track and monitor receipts as well as check payments for accurate financial record-keeping
  • Assist the manager during meetings by preparing agenda, taking minutes, and ensuring follow-up on action items

Production Assistant

Industry:

Entertainment / Media

Employment Period:

January 2001 to December 2002 (23 Months)

Duties and Responsibilities:

  • Print and distribute daily paperwork (e.g. scripts, call sheets)
  • Act as a runner distributing messages or items within film crew and cast
  • Perform administrative work (answering phones, paperwork etc.)
  • Note taker of field reporters' news bits.

Lead Generation Verifier/Transfer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2025 to April 2025 (1 Months)

Duties and Responsibilities:

  • Handling and verifying 200 to 300 volume calls to transfer to our clients’ advisories and specialists
  • Handling multiple accounts not limited to education programs, insurance, loans, and legal services.

Lead Generation/Appointment Setter

Industry:

Consulting (Business & Management)

Employment Period:

June 2019 to November 2019 (5 Months)

Duties and Responsibilities:

  • Setting appointments with salon and spa owners to advertise their social media pages on Facebook
  • Posting advertisements on social media

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to November 2015 (5 Months)

Duties and Responsibilities:

  • Identifies, investigates, and resolves users' problems with their NBN connection
  • Consults users to determine steps and procedures taken to identify and resolve the problem

Customer Service/Sales Specialist

Industry:

Telecommunication

Employment Period:

December 2012 to October 2013 (10 Months)

Duties and Responsibilities:

  • Conducted proactive consultative needs analysis for new and existing customers, developing product solutions that met the needs of each customer.
  • Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers.

Connect Sales Specialist

Industry:

Oil / Gas / Petroleum

Employment Period:

January 2005 to July 2005 (6 Months)

Duties and Responsibilities:

  • Conduct outbound calls to prospective clients of natural gas
  • Set appointments or close deals with clients
  • Identify customer needs and communicating the client’s value proposition
  • Utilize CRM and data entry systems.

Sales Specialist

Industry:

Consulting (Business & Management)

Employment Period:

August 2004 to January 2005 (5 Months)

Duties and Responsibilities:

  • Contact prospective customers of credit cards and initiating outbound phone calls.
  • Understanding and promoting the company’s products and services
  • Working with the company’s software to log customer interactions and maintain customer records.

Tutor

Industry:

Education

Employment Period:

January 2015 to January 1970 (540 Months)

Duties and Responsibilities:

  • Handle lessons to adult learners of English in Korea and Japan using Zoom and Skype platforms.
  • Proofreading the AI test program for learners

Tutor

Industry:

Education

Employment Period:

December 2013 to June 2015 (18 Months)

Duties and Responsibilities:

  • Handle English lessons to young Chinese students using the AC platform.

Tutor

Industry:

Education

Employment Period:

February 2005 to February 2007 (24 Months)

Duties and Responsibilities:

  • Conduct English lessons for young Korean learners and providing monthly feedback on their performance.

Education History

Field of Study:

Advertising/Media

Major:

Mass Communications

Graduation Date:

December 31, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication SkillsContact Verification

INTERMEDIATE ★★

    Administrative SkillsAdministrative SupportGoogle DriveGoogle CalendarGoogle Docs

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17645666059
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer DESKTOP-VH4VQTL (AMD Ryzen 3 PRO 4350G with Radeon Graphics 3.80 GHz)
  • Processor: AMD Ryzen 3 PRO 4350G with Radeon Graphics 3.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.87/hr

Manuel

Candidate ID: 659561


ADVANCED

    Sales Management, Customer Retention, Billing, B2B Lead Generation...

INTERMEDIATE

    Customer Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Full Time: $USD 8.87 per hour or $USD 1537.88 per month

Remote Staff Recruiter Comments

Manuel is a motivated, versatile professional with a well-rounded background in BPO customer service and freelancing, focused on outbound sales and lead generation. With nearly a decade of experience, he has transitioned smoothly between structured corporate environments and fast-paced freelance engagements.

Manuel brings 7+ years of relevant work experience in customer service, outbound sales, and lead generation across both BPO and e-commerce industries.

  • Worked in Philippine-based BPO firms from 2016 to 2022, handling both inbound and outbound calls for telco and utility clients, including debt collection and billing concerns for a U.S.-based cable and internet provider.
  • Handled global customer base (U.S., Canada, UK, Australia, New Zealand) as a CSR and sales support for an online store selling therapeutic electronic devices.
  • Engaged in lead qualification and outreach for a US-based business acquisition team, researching small businesses and verifying ownership information via cold calls and follow-up emails.
  • Outbound Sales Experience: As a remote CSR for an e-commerce business, Manny routinely upsold complementary health devices by proactively calling existing customers and gauging satisfaction.
  • Lead Generation: Most recently worked as an outreach specialist for a business-buying group.
  • He conducted cold outreach to business owners and gatekeepers, verifying data and coordinating lead handoffs for proposal meetings.
Tools and Software Proficiency:
  • Monday.com, Zoom, and Surfshark VPN
  • Familiar with domain management via GoDaddy

PI Behavioral Profile: Venturer

Strongest Behaviors:

  • Independent, analytical thinker who prefers to act based on their own decisions with minimal need for validation.
  • Assertive and goal-oriented; cuts through obstacles quickly to reach outcomes.
  • Direct communicator with high urgency, often pushing self and others to deliver rapid results.

Behavioral Summary:
Manuel is a self-starting, ambitious professional who thrives on challenge and responsibility. He is energized by new ventures, open to taking risks, and motivated by goal achievement. His preference for autonomy and fast-paced decision-making makes him ideal for entrepreneurial environments or early-stage business teams. His candid and authoritative communication style, paired with his adaptive mindset, supports effectiveness in roles where proactivity and execution are key.


Employment History

Right hand founding Director

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2024 to September 2025 (12 Months)

Duties and Responsibilities:

  • onduct research to verify company websites and ensure they are active.
  • Check for updated records of businesses, including ownership and operational status.
  • Called third parties to confirm owner information.
  • Sent emails to business owners to seek insights and invite them on board.
  • Assisted in acquiring businesses that owners can no longer manage.
  • Lead Tracking: Record and update lead conversations in Excel.
  • Reporting: Send updates and summaries via Outlook.

Inbound Sales Representative

Industry:

Retail / Merchandise

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

  • Welcome potential customers warmly, whether in person, over the phone, or through digital channels.
  • Analyze the information provided by customers to identify suitable products and services that can address their health conditions.
  • Explain the benefits and features of various health products and services in detail.
  • Recommend specific products or items tailored to the customer's individual health conditions.
  • Actively sell health products and services to meet sales targets.
  • Ensure customers have a positive experience by being attentive and responsive to their needs.
  • Maintain records of sales activities, customer interactions, and transactions.

Debt Collector

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to March 2023 (10 Months)

Duties and Responsibilities:

  • Met demands of busy collections group by performing high volume of daily calls.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Confirmed payment arrangements and finalized customer payment dates and contact information.
  • Collaborated with other agents and collections staff to address team goals.
  • Helped new and existing customers with wide range of debt collection and payment queries.
  • Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.

Customer Service Representative

Industry:

Transportation / Logistics

Employment Period:

June 2021 to November 2021 (5 Months)

Duties and Responsibilities:

  • Investigated and planned appropriate routes for shipments according to a variety of details including nature of goods, cost, transit time and security measures.
  • Negotiated contracts, transportation and handling costs of goods, swiftly arranging payment of freight with clients.
  • Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
  • Built positive relationships with haulers and suppliers to enhance smooth-running business logistics.
  • Communicated with transportation companies to assess and resolve possible delivery restrictions.

Inbound Call Center Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2016 to June 2021 (57 Months)

Duties and Responsibilities:

  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Reviewed customer accounts and updated information about billing, shipping and warranties.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales Management, Customer Retention, Billing, B2B Lead Generation, Sales Management, Customer Experience, Customer Retention, Billing, B2B Lead Generation,

INTERMEDIATE ★★

    Customer Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17632731812
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz)
  • Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.39/hr

Djoanna

Candidate ID: 655522


ADVANCED

    B2B Marketing, Data Management, Data Collection, Data Encoding...

INTERMEDIATE

    Marketing automation...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Remote Staff Recruiter Comments

Djoanna is an experienced professional in the lead generation and data operations industry, currently working as a Data Manager for a UK-based company. She has shown a strong foundation in data sourcing, quality assurance, and team supervision. Her professional background includes leadership in managing a team of six Filipino data researchers and overseeing the end-to-end data lifecycle from prospecting to CRM integration.

Technical and Work Experience 
  • She is proficient in LinkedIn Sales Navigator, Apollo, ZoomInfo, Crunchbase, Cognism, and enrichment tools such as Kaspr and Lusha. She currently works with Adenzo CRM and is open to learning new platforms like HubSpot.
  • Prospect lead generation using platforms such as LinkedIn Sales Navigator, ZoomInfo, Crunchbase, Cognism, and Apollo.
  • Data cleaning, deduplication, and enrichment with tools like Kaspr and Lusha.
  • Her past experience also includes email technical support for a short period within the educational technology space, indicating her adaptability to varied industries.
  • Quality assurance and final validation of datasets before uploading to the CRM (Adenzo).
  • Oversight of outreach datasets for email and phone campaigns.
  • She is available to start immediately. 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes.
  • Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Djoanna is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Djoanna, who takes responsibilities very seriously.

 


Employment History

Data Operations Manager

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

March 2025 to January 1970 (662 Months)

Duties and Responsibilities:

  • Research and maintain lead generation database.
  • Conduct target company and prospect research.
  • Extracting data from various Tools & Platforms
  • Manages Email & Linkedin Marketing automation.
  • Updating the Leads sheet and ensuring the information is correct and up to date.
  • Report making and administrative Ad-Hoc tasks.

Data Researcher

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to February 2023 (29 Months)

Duties and Responsibilities:

  • Analyze client data to determine the most relevant industries, companies, and key decision-makers to target.
  • Conduct comprehensive market and company research to support strategic outreach initiatives.
  • Accurately input and maintain high-quality data within the CRM system, ensuring completeness, consistency, and reliability.
  • Regularly audit CRM entries to identify and correct discrepancies or outdated information.
  • Collaborate with sales and marketing teams to enhance lead generation strategies based on data insights.

Email Tech Support

Industry:

Education

Employment Period:

May 2020 to August 2020 (3 Months)

Duties and Responsibilities:

  • Provide prompt, accurate, and courteous responses to customer inquiries through various communication channels, ensuring a positive customer experience.
  • Identify and assess customers’ needs to achieve satisfaction and resolve issues efficiently.
  • Escalate complex or unresolved issues to the appropriate departments or teams, ensuring timely follow-up and resolution.
  • Collaborate with cross-functional teams to address customer concerns and improve service processes.
  • Maintain detailed and accurate records of customer interactions using internal systems or CRM platforms.
  • Monitor and follow up on open cases to ensure timely resolution and customer satisfaction.
  • Continuously develop product knowledge to provide accurate information and troubleshoot effectively.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

March 20, 2013

Located In:

Philippines

License and Certification: :

Civil Service Professional Level Passer


Skills

ADVANCED ★★★

    B2B Marketing, Data Management, Data Collection, Data Encoding, Lead Generation, Lead management, Apollo, LinkedIn Lead Generation,

INTERMEDIATE ★★

    Marketing automation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17602306474
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo X1 Carbon (Intel Core i7)
  • Processor: Intel Core i7
  • Operating System: Windows 11

All-inclusive Rate: USD $8.26/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.26 per hour or $USD 715.62 per month

Full Time: $USD 8.26 per hour or $USD 1431.23 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A (N/A)
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $9.90/hr

Johanna

Candidate ID: 645262


ADVANCED

    Escalations, De-escalations, Customer Relations, Customer Support...

INTERMEDIATE

    Outbound Appointment Setting, Outbound Calling, B2B Calling...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Remote Staff Recruiter Comments

Johanna is a results-driven professional with over 12 years of experience in client-facing and back-office roles within the financial services and SaaS industries. She brings with her an exceptional track record in fraud prevention, payment lifecycle management, and customer onboarding. 

  • Fraud Prevention & Risk Management
  • Client Onboarding & Support
  • Escalation & VIP Support
  • Customer Service
  • Successfully transitioned from voice-based support to fraud prevention, culminating in a senior payment lifecycle analyst role managing escalations from high-net-worth clients.
  • Oversaw multimillion-dollar transaction reviews with minimal error margins and high trust levels from internal stakeholders.
  • Spearheaded onboarding improvements at her current SaaS client, contributing to higher client retention and successful fraud screening measures.
  • Can start immediately

Tools & Software:

  • Zendesk (Email/Customer Support)
  • Slack (Internal Communications)
  • Stripe (Payments/Disputes)
  • Zoom (Virtual Meetings)
  • CRM App (proprietary, similar to QuickBooks)
PI Behavioral Profile: Captain

Strongest Behaviors:

  • Proactive, assertive, and driven to reach personal and team goals.
  • Independent, innovative thinker who thrives in dynamic, fast-paced environments.
  • Persuasive communicator who builds and leverages relationships effectively.

Behavioral Summary:

Johanna is a confident and self-starting professional who thrives under pressure and adapts well to changing conditions. She combines her assertiveness with a relationship-oriented approach, making her effective in both collaborative and independent settings. Known for her urgency and ability to influence outcomes, she excels in environments that allow autonomy, quick decision-making, and impactful client engagement. Her preference for action over routine aligns well with roles that require initiative and direct client interaction, making her a valuable addition to fast-moving teams.


Employment History

Payment Lifecycle Analyst - Commercial Banking

Industry:

Banking / Financial Services

Employment Period:

August 2023 to September 2024 (12 Months)

Duties and Responsibilities:

  •  As a Payment LIfecycle Analyst, I actively contact high-profile bank clients to determine if there is fraud in their day-to-day payments while building and nurturing relationships with them.
  • Aiming to provide customer satisfaction and success, I also actively work with the customers' private bankers to ensure we have good standing with them.

Fraud Specialist 3 - Electronic Money Movement

Industry:

Banking / Financial Services

Employment Period:

May 2016 to August 2023 (87 Months)

Duties and Responsibilities:

  •  As a Fraud Specialist 3, I provided real-time solutions and decisions based on possible fraud trends.
  • We ensure that fraud does not cross over to our clients' accounts.
  • We do this in as much detail as possible and in the shortest amount of time to maximize efficiency.
  • I was also involved in being a person of contact or resource for new hires for training and development.

Customer Service Specialist and Relief Communications Coach

Industry:

Banking / Financial Services

Employment Period:

October 2011 to April 2016 (54 Months)

Duties and Responsibilities:

  • Provides customer service for credit card clients in a CSAT-driven role.
  • Provides services for customer balance inquiries, statements, card replacements, interest charges, late fee explanations, payments, etc. I was also part of a special project in my department that aimed to improve our department's communication effectively when speaking with our valued clients/customers.

Customer Service/Inbound Sales Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2010 to September 2011 (19 Months)

Duties and Responsibilities:

  • Customer Service/Sales Agent for a global account that supports all English-speaking countries.
  • I supported a software company that is a household name.
  • I supported every single line of business of the company except technical concerns.
  • I supported private individuals, companies, and enterprises that patronize the company's products.
  • My day-to-day tasks include answering inbound customer service calls to answer customer queries and, at the same time, upselling the company's products and features in the hopes of customers purchasing upgrades and additional memberships.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2009 to January 2010 (5 Months)

Duties and Responsibilities:

  • Provides customer service for a US satellite TV account. Aims to give 100% customer satisfaction to all clients.
  • Provided support for billing concerns, payments, technical support, etc.

Customer Service Representative Specialization

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2008 (6 Months)

Duties and Responsibilities:

  • Provided customer service to customers who have queries or grievances with the product.
  • The client I supported was an online travel booking company offering deals and cost-efficient travel alternatives.
  • I was also focused on upselling add-ons for the customers to maximize profit.

Credit Analyst

Industry:

Banking / Financial Services

Employment Period:

October 2008 to March 2009 (5 Months)

Duties and Responsibilities:

  • Handled the credit investigation for car loan applicants.
  • Responsible for conducting background checks on prospective clients and verifies whether or not they are fit to have an auto loan with the bank.

Virtual Assistant Senior Payment Operations Analyst

Industry:

Banking / Financial Services

Employment Period:

September 2024 to April 2025 (7 Months)

Duties and Responsibilities:

Current Specialization: Fraud Prevention/Customer Success/Administrative Tasks/Outbound Escalation Calls/Outbound Onboarding Calls/B2B
  • As a Senior Payment Operations Analyst, my client is a start-up web application providing CRM services for small business owners.
  • I handle large payment reviews, refunds, dispute escalations, escalation calls, onboarding calls and other admin tasks that my client would ask me to do.
  • My day-to-day tasks include reviewing large payments and checking if they are good payments and not fraud.
  • I also call my client's potential customers for an onboarding call to check if they are a fit to be onboarded on the platform.
  • During the call, I would build rapport with the potential customer to make sure they have everything they need to grow their business on the app.
  • I would make sure they are familiar with the marketing tools the app offers for them to maximize income.
  • I also handle answering chats and emails regarding payment concerns from the customers.
  • Another important task I have with my role is escalation calls.
  • As a Senior analyst, I would initiate outbound calls to the customers to provide support and to make sure that they would keep their business on the app.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Legal Management

Graduation Date:

April 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Escalations, De-escalations, Customer Relations, Customer Support, Customer Retention, Fraud Prevention, Fraud Detection,

INTERMEDIATE ★★

    Outbound Appointment SettingOutbound CallingB2B Calling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650823319
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Christylyn

Candidate ID: 624083


ADVANCED

    Appointment Setting, Outbound Appointment Setting, Inbound Calls, Inbound Lead Generation...

INTERMEDIATE

    Call Center Operations, Call Center Management, B2B Calling, Call Handling...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

Christylyn is an experienced virtual assistant with a strong background in customer service, sales, and administrative tasks. Her experience spans various industries, including e-commerce (Shopify), medical billing, healthcare services, and insurance sales. She has demonstrated adaptability in handling different roles, particularly in outbound sales and customer interactions.

Work Experience & Skills:

Customer Service & Sales:

  • Four years of experience in outbound sales, particularly in the insurance sector, handling high call volumes (500–700 dials/day) and appointment setting.
  • Experience handling difficult customers, overcoming objections, and utilizing rebuttals effectively to close sales.
  • Proficient in converting inquiries into bookings through relationship-building and trust-based sales techniques.

Administrative & Virtual Assistance:

  • Managed Shopify stores, including product photo editing, video content creation, and customer engagement via comments.
  • Experienced in medical billing, processing patient claims, and coordinating with healthcare providers.
  • Familiar with CRM tools, tracker sheets, and calendar management for tracking customer interactions and follow-ups.

Technical Proficiency:

  • Knowledge of Shopify for e-commerce management.
  • Experience using call-tracking systems and CRM tools for lead generation and customer follow-ups.
  • Comfortable working with monitoring tools for time tracking, such as Time Doctor.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Christylyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Christylyn, who takes responsibilities very seriously.


Employment History

ESL Teacher

Industry:

Education

Employment Period:

August 2014 to December 2018 (52 Months)

Duties and Responsibilities:

  • Develop and deliver engaging, student-centered ESL lessons that align with curriculum standards.
  • Adapt teaching methods to accommodate diverse learning styles and proficiency levels.
  • Utilize various instructional strategies, including interactive activities, multimedia, and real-life applications, to enhance language acquisition.
  • Teach English grammar, vocabulary, pronunciation, reading, writing, listening, and speaking skills.
  • Assess students’ language proficiency through tests, assignments, and class participation.
  • Provide constructive feedback to support students’ language development.

Medical Biller

Industry:

Healthcare / Medical

Employment Period:

October 2018 to December 2019 (14 Months)

Duties and Responsibilities:

  • Conduct outbound calls to patients, healthcare providers, and insurance companies to gather and verify information.
  • Accurately input, update, and maintain medical records in compliance with healthcare regulations and data privacy standards.
  • Review, process, and verify insurance claims and authorizations to ensure accuracy and compliance with company policies.
  • Assist in resolving claim discrepancies by coordinating with insurance providers and healthcare professionals.
  • Ensure timely follow-ups on pending authorizations and claim approvals.
  • Maintain detailed documentation of all communications and transactions related to claims and medical records.
  • Collaborate with internal teams to improve claims processing efficiency and patient record management.
  • Adhere to industry regulations and company guidelines to maintain compliance and data security.

Product Lister and Virtual Assistant

Industry:

General & Wholesale Trading

Employment Period:

May 2018 to August 2019 (15 Months)

Duties and Responsibilities:

  • Conduct in-depth product research to identify high-potential, winning products.
  • Create and manage compelling product listings with optimized content.
  • Handle order fulfillment efficiently, ensuring timely processing and delivery.
  • Develop and maintain e-commerce websites, ensuring seamless user experience.
  • Utilize Photoshop to design high-quality graphics for product pages and marketing materials.
  • Edit and produce engaging video content for Facebook Ads and other social media platforms.
  • Upload products to online stores, enhancing descriptions, images, and overall presentation.

Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

August 2019 to November 2021 (26 Months)

Duties and Responsibilities:

  • Handle inbound calls with professionalism and efficiency, assisting clients with inquiries related to mortgage services, insurance policies, Final Expense (FEX) programs, and veteran-specific financial assistance.
  • Provide expert guidance on mortgage options, eligibility criteria, and loan processes to help clients make informed decisions.
  • Educate customers on various insurance products, including life, health, and final expense insurance, ensuring they understand coverage options and benefits.
  • Assist veterans in navigating specialized programs, offering tailored support to meet their unique financial and insurance needs.
  • Maintain accurate records of customer interactions, inquiries, and transactions in compliance with company policies and industry regulations.

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

November 2021 to December 2023 (24 Months)

Duties and Responsibilities:

  • Provide support and assistance to members managing diabetes, including monitoring health metrics and offering guidance on lifestyle adjustments.
  • Assist members with high blood pressure by providing education on medication adherence, dietary recommendations, and wellness strategies.
  • Conduct outbound calls to engage with members, provide follow-ups, and address inquiries related to their health conditions.
  • Monitor and respond to emails and voicemails promptly, ensuring timely communication and resolution of member concerns.
  • Maintain accurate records of member interactions, documenting key details in the system for continuity of care.
  • Collaborate with healthcare professionals and team members to enhance the quality of support provided to members.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2023 to December 2024 (12 Months)

Duties and Responsibilities:

  • Handling inbound calls to assist clients with inquiries and provide exceptional customer service.
  • Educating clients on mortgage options, insurance policies, Final Expense (FEX) plans, and specialized programs for veterans.
  • Assessing client needs to recommend suitable financial and insurance solutions.
  • Processing applications and ensuring all documentation meets compliance and regulatory standards.
  • Providing ongoing support to clients by addressing concerns and guiding them through the application and approval process.

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

March 26, 2016

Located In:

Philippines

License and Certification: :

  • Microsoft Certified Professional
  • Microsoft Specialist: Windows 7, Configuring
  • Certified Cabling Test Technician (CCTT) Associate


Skills

ADVANCED ★★★

    Appointment Setting, Outbound Appointment Setting, Inbound Calls, Inbound Lead Generation, Lead Generation, Customer Service, Customer Relations, Customer Support, Customer Handling,

INTERMEDIATE ★★

    Call Center OperationsCall Center ManagementB2B CallingCall HandlingCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17141662404.png
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: N/A (AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz)
  • Processor: AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

Froilan

Candidate ID: 621892


ADVANCED

    Email Marketing, Marketing automation, Appointment Setting, Sales...

INTERMEDIATE

    Copywriting, Digital Marketing, Zoho CRM, Shopify...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.92 per hour or $USD 946.69 per month

Remote Staff Recruiter Comments

Froilan is an accomplished Sales and Business Development Specialist with over 4 years of experience in client acquisition, cold calling, and revenue growth strategies. He has excelled in logistics and SaaS industries, demonstrating proficiency in driving qualified leads, fostering client relationships, and utilizing CRM tools to optimize sales processes. His expertise in outbound prospecting, coupled with his ability to implement targeted outreach strategies, has consistently resulted in measurable success in increasing client engagement and retention.

  • He successfully generated a 30% increase in qualified leads through cold calling, email campaigns, and social selling techniques.
  • He collaborated with internal sales teams to achieve a 25% increase in client retention and engagement.
  • He proficiently utilized CRM tools to analyze customer interactions, identifying insights to drive revenue growth.
  • He prospected B2B leads to introduce a capacity procurement platform.
  • He achieved measurable results through cold outreach and appointment setting.
  • He displayed analytical skills in utilizing CRM software for performance tracking and optimizing processes.
  • He is able to start immediately.

Skills and Tools Proficiency:

  • Sales and Communication Skills: Cold calling, email campaigns, and social selling techniques.
  • CRM Expertise: Hands-on experience with tools for tracking customer interactions, optimizing pipelines, and analyzing sales trends.
  • B2B Prospecting: Successfully executed SaaS outreach and appointment-setting initiatives.
Predictive Index Behavioral Profile - Individualist

Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Froilan is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


Employment History

Sales Development Representative

Industry:

Consulting (Business & Management)

Employment Period:

June 2024 to December 2024 (6 Months)

Duties and Responsibilities:

  • Managing email campaigns with Email marketing software, supporting client outreach and engagement, ensuring clients are notified of booked meetings, and crafting effective email content for prospecting.
  • This combination of campaign management, call outreach and client support is crucial in driving successful outreach efforts and maintaining clear communication with prospects.

Sales Development Representative

Industry:

Transportation / Logistics

Employment Period:

July 2023 to June 2024 (11 Months)

Duties and Responsibilities:

  • Helped businesses get reliable and cost-effective transportation and warehousing needs. 
  • Did prospecting, lead generation and contacting of potential customers of various logistics services to arrange a meeting and introduce the company and its services.
  • Prospected and identified new business opportunities through cold calling, email campaigns, and social selling techniques, resulting in a 30% increase in qualified leads.
  • Collaborated with the sales team to develop targeted outreach strategies and follow-up plans, resulting in a 25% increase in client engagement and retention.
  • Utilized CRM software to track and analyze customer interactions, identifying key trends and insights to optimize the sales process and drive revenue growth.

Sales Development Representative

Industry:

Transportation / Logistics

Employment Period:

July 2022 to July 2023 (12 Months)

Duties and Responsibilities:

  • Worked as a Sales Development Representative doing B2B SaaS prospecting and appointment setting to introduce the company’s capacity procurement platform.
  • Prospected and identified new business opportunities through cold calling, email campaigns, and social selling techniques, resulting in a 30% increase in qualified leads.
  • Work as a Sales/Business Development Representative doing B2B SaaS prospecting and appointment setting to introduce the company’s capacity procurement platform.
  • Utilized CRM software to track and analyze customer interactions, identifying key trends and insights to optimize the sales process and drive revenue growth.

Sales Development Representative

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2024 to October 2024 (3 Months)

Duties and Responsibilities:

  • Part time job conducting call outreach to engage with prospects directly, introduce them to Pop Locate’s services, and secure appointments for our account executives or managing partners.
  • This ensures our sales leaders can focus on high-value discussions and closing deals.

Head Teacher/Coordinator

Industry:

Education

Employment Period:

February 2016 to August 2022 (78 Months)

Duties and Responsibilities:

  • Develop, implement, and oversee the English curriculum to ensure effective learning outcomes.
  • Stay updated on best practices in online language education and incorporate innovative teaching methods.
  • Evaluate and improve course materials based on student feedback and learning results.
  • Monitor student progress and develop strategies to improve learning outcomes.
  • Address academic concerns and collaborate with teachers to create individualized learning plans.
  • Communicate regularly with students and parents to provide updates on learning progress.

Online Teacher/Trainer

Industry:

Education

Employment Period:

January 2013 to March 2016 (38 Months)

Duties and Responsibilities:

  • Deliver engaging and interactive online lessons using virtual platforms.
  • Develop and implement lesson plans that align with curriculum standards.
  • Use diverse instructional methods to cater to various learning styles.
  • Facilitate discussions, group activities, and projects.
  • Design and update course materials, including slides, videos, and assignments.
  • Develop assessments such as quizzes, tests, and projects to evaluate learning.
  • Create engaging multimedia content for better comprehension.

Global Sales Agent

Industry:

Computer / Information Technology (Software)

Employment Period:

May 2012 to January 2013 (8 Months)

Duties and Responsibilities:

  • Identify and pursue global sales opportunities to meet and exceed revenue targets.
  • Develop and maintain a strong sales pipeline through proactive prospecting, networking, and lead generation.
  • Build and expand client portfolios across multiple international regions.
  • Conduct market research to identify emerging markets and potential business opportunities.
  • Develop and execute strategic sales plans to penetrate new markets and drive business growth.
  • Monitor sales performance metrics and provide regular reports to senior management.
  • Stay updated on industry trends, competitors, and market conditions to adjust sales strategies accordingly.

Tutor/Supervisor

Industry:

Education

Employment Period:

September 2007 to May 2012 (56 Months)

Duties and Responsibilities:

  • Oversee and guide tutors to ensure high-quality teaching standards.
  • Conduct regular classroom observations and provide constructive feedback.
  • Evaluate students’ performance and provide recommendations for improvement.
  • Conduct online and in-person tutoring sessions when needed.
  • Mentor tutors on best practices, lesson planning, and student engagement strategies.
  • Monitor and maintain curriculum standards in line with company goals.
  • Ensure adherence to company policies and performance benchmarks.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

April 14, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email Marketing, Marketing automation, Appointment Setting, Sales, B2B Marketing, B2B Lead Generation, Outbound Sales, Google Apps, Slack, Microsoft Office, Hubspot CRM,

INTERMEDIATE ★★

    CopywritingDigital MarketingZoho CRMShopify

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17125561632
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Acer (i5)
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.85/hr

Minerva

Candidate ID: 586463


ADVANCED

    Salesforce CRM, CRM, Microsoft Office, Google Apps...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

Areas of Work:
  • Administrative Support
  • Team Leadership
  • Training and Development
  • Customer Service
  • Sales and Lead Generation
Industries:
  • Telecommunications
  • Insurance
  • Legal Services
Career Highlights / Relevant Projects:
  • Team Leader (Comcast)
    • Led, motivated, and coached a team of appointment setters for financial advisers.
    • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
    • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
    • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
  • Supervisor (Comcast)
    • Led and coached a team of employees, fostering a positive and productive work environment.
    • Monitored team performance, provided feedback, and conducted performance reviews.
    • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
    • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
  • Product Specific Trainer (Comcast)
    • Developed and maintained comprehensive training programs for technical account features and best practices.
    • Delivered impactful training sessions through various instructional methods.
    • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
    • Collaborated with subject matter experts to ensure training program effectiveness.
  • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
    • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
    • Prepared accurate and competitive quotes and processed applications for new and existing policies.
    • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
  • Technical Service Representative (Hybrid) (Comcast)
    • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
    • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
    • Documented interactions and tracked service resolutions to ensure optimal customer experience.
  • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
    • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
    • Ensured data in CRM systems were correct.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Social Media Management (Intermediate)
  • Salesforce CRM (Advanced)
  • CRM (Advanced)
  • Microsoft Office (Advanced)
  • Google Apps (Advanced)

Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

Predictive Index Profile Summary:

Profile: Scholar

Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


Employment History

LEAD GENERATION SPECIALIST REMOTE

Industry:

Law / Legal

Employment Period:

July 2024 to January 1970 (654 Months)

Duties and Responsibilities:

  • Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
  • Schedule an appointment for attorneys. Ensuring data in CRM are correct.
  • TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Auditing calls to see if it is following the call standard from the client.
  • Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

SUPERVISOR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Address employee concerns, resolve conflicts, and maintain a professional work environment.
  • Ensure adherence to company policies, procedures, and safety regulations.
  • Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
  • Communicate effectively with team members, senior management, and other departments.

PRODUCT SPECIFIC TRAINER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to April 2023 (41 Months)

Duties and Responsibilities:

  • Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
  • Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
  • Tailor training content to diverse learning styles and experience levels.
  • Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
  • Stay up-to-date on product updates and industry trends, continuously refining training content.
  • Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

  • Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
  • Provide clear and concise instructions to guide customers through troubleshooting steps.
  • Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
  • Maintain a positive and professional demeanor while fostering strong customer relationships.
  • Document interactions and track service resolutions to ensure optimal customer experience.
  • Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

INSURANCE QOUTATION SPECIALIST REMOTE

Industry:

Banking / Financial Services

Employment Period:

December 2023 to January 2023 (11 Months)

Duties and Responsibilities:

  • Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
  • Prepare accurate and competitive quotes tailored to individual client needs.
  • Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
  • Answer client questions regarding coverage, billing, and claims.
  • Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

INFORMATION AND TECHNOLOGY

Graduation Date:

March 26, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, CRM, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell (Core i5)
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.33/hr

Precious

Candidate ID: 584888


ADVANCED

    Inbound Calls, Outbound Calling, Customer Service, Chat Support...

INTERMEDIATE

    English Language...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.36 per hour or $USD 724.50 per month

Full Time: $USD 7.33 per hour or $USD 1271.26 per month

Remote Staff Recruiter Comments

  • Precious Pearl brings over a decade of diverse experience spanning industries such as customer support, financial services, legal advocacy, fitness, and telecommunication.
  • Her breadth of expertise includes appointment setting, billing, legal documentation, and technical support. 
  • 10+ years of professional experience in dynamic customer-focused roles.
  • Skilled in managing complex client engagements, from disability advocacy to financial services, emphasizing compliance and accuracy.
  • Provided end-to-end case management in legal advocacy, handling SSA communications, and ensuring claimants' informed status.
  • Delivered seamless customer experiences in vehicle logistics, fitness tech support, and financial service inquiries.
  • Known for consistently meeting deadlines and maintaining quality in high-volume environments across various sectors.
  • Exceptional customer support and communication skills, demonstrated in handling chat, email, and phone queries effectively.
  • Proficient in using CRM and various digital communication tools, enhancing operational efficiency.
  • Strong organizational skills and time management, enabling the successful execution of multiple simultaneous tasks.
  • Expertise in technical troubleshooting, particularly in fitness software/hardware solutions.
  • Can start immediately.
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Precious Pearl will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

Customer Service Representative

Industry:

Others

Employment Period:

July 2014 to July 2019 (60 Months)

Duties and Responsibilities:

International Publishing Account (Appointment Setter)
  • Conduct outbound calls to promote and sell book bundles.
  • Present promotional offers to drive sales.
  • Collect and maintain accurate contact information for future campaigns.
  • Assess customer preferences and recommend appropriate book bundles. Schedule appointments or facilitate customer connections with sales representatives.
Money Transfer Account (Certified Money Transfer Expert):
  • Assist customers with sending and receiving money transfers.
  • Confirm transaction statuses and ensure funds are available for pick-up or delivery.
Rebate Processing Account (Customer Service Representative)
  • Verify rebate eligibility by reviewing customer documents.
  • Process and submit rebate applications accurately.
  • Track rebate statuses and address customer inquiries.
Telecommunication Account (Billing and Technical Specialist)
  • Provide detailed explanations of billing statements over the phone.
  • Resolve account issues efficiently for redirected subscribers.

Customer Service Representative

Industry:

Others

Employment Period:

July 2021 to April 2024 (33 Months)

Duties and Responsibilities:

Social Security Disability Advocacy Account:
  • Assess client eligibility for disability claims and gather necessary documentation. Schedule and follow up on appointments, keeping clients informed about claim status.
  • Coordinate with the SSA Office and medical providers for updates and information.
Car Auction Account:
  • Collect and confirm vehicle pickup details from customers.
  • Schedule and coordinate vehicle pickups, ensuring proper documentation.
Fitness Account
  • Handle membership and order inquiries via email and live chat.
  • Manage membership tasks (reactivation, cancellations, payments, updates).
  • Resolve member dissatisfaction and escalate issues when needed.
  • Address hardware/software issues with fitness devices.
Finance Services Account:
  • Respond to email and text inquiries from members promptly.
  • Process refunds, lift account suspensions, and notify members about overdraft limits.
  • Assess eligibility for overdraft privileges.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary

Graduation Date:

May 14, 2011

Located In:

Philippines

License and Certification: :

License Teacher


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Customer Service, Chat Support, Email Support,

INTERMEDIATE ★★

    English Language

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17028994021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.90/hr

Jose

Candidate ID: 573215


ADVANCED

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls...

INTERMEDIATE

    Salesforce CRM, Technical Support, Smartphone Technical Support, Tele Sales...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

Jari brings over a decade of well-rounded experience in customer-facing roles within the business process outsourcing (BPO), telecommunications, and tech support industries. His most recent experience includes a freelance SDR role in the consulting industry, where he handled lead generation, prospecting, and appointment setting. Prior to that, he held a long-term position as a Sales Account Executive in the telecommunications sector, where he was responsible for end-to-end sales cycle management, client consultation, and strategic sales execution. Notably, he led a high-impact project focused on accelerating sales conversions through a one-call close approach.

He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.

He was a B2B Sales Account Executive in RingCentral for 5 years where he's responsible for:

  • selling and managing a complete range of RingCentral products and services

  • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills

  • lead identification, qualification and sales pipeline management

  • management of sales life cycle from lead generation to close

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors: 

  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary:

Jari is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

 

  • He has thirteen years of progressive experience in Sales, B2B Account Management, and Customer Support.
  • He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.
  • He was a Sales Account Executive in RingCentral for 5 years where he's responsible for:
    • selling and managing a complete range of RingCentral products and services
    • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills
    • lead identification, qualification and sales pipeline management
    • management of sales life cycle from lead generation to close

Employment History

Appointment Setter/Sales

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2011 to May 2012 (6 Months)

Duties and Responsibilities:

  • Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

Customer Service Representative

Industry:

Banking / Financial Services

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service, and delivery concerns.

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2017 to November 2017 (6 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved issues with Apple devices, service, and troubleshooting concerns

Sales Account Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to June 2024 (66 Months)

Duties and Responsibilities:

  • Responsible for selling and managing a complete range of RingCentral products and services.
  • Implementation of sales strategy through a comprehensive understanding of the sales process and developing consultative selling skills.
  • Lead identification, qualification, and sales pipeline management.
  • Manage sales life cycle from lead generation to close.
  • Contribute to the highest levels of prospect and customer service satisfaction.
  • Spearheaded the successful project: Digital Sales Accelerator, focusing on one-call close deals.
  • Worked on providing implementation and maintenance support
  • Worked with sales teams to help package, price, and optimize large transactions

Freelancer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to February 2025 (13 Months)

Duties and Responsibilities:

  • Worked as SDR for Opex Advisors (cold calling, appointment setter)
  • Lead identification and qualification.
  • Prospecting, nurturing leads, and appointment setting.

Education History

Field of Study:

Major:

Computer Science

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Computer Engineering and Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls, Inbound Sales,

INTERMEDIATE ★★

    Salesforce CRMTechnical SupportSmartphone Technical SupportTele SalesLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (i5)
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.85/hr

Jikki

Candidate ID: 557764


ADVANCED

    Email management, Cold Calling, Outbound Appointment Setting, Salesforce CRM...

INTERMEDIATE

    Email Lead Generation, Inbound Lead Generation...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

Evaluation Comment: 
  • He worked in the BPO industry for 8 years, more in sales accounts, telecommunications, and IT cloud solutions (RingCentral) working as an account partner manager, selling products and services.
  • He is also doing appointment setting to discuss leads, performance and promotions, and after-sales support.
  • He has experience as a Business Development Representative whose main tasks is to manage emails, cold calling, and appointment setting.
  • Has set up sales operations from scratch and managed end-to-end sales processes, including cold calling and client onboarding.
  • He has extensive experience in sales, lead generation, and CRM management, coupled with a strong analytical and operational focus, positions him as a strong candidate. His behavioral profile further underscores his suitability for this role, emphasizing his ability to deliver results with precision and reliability.

    Tools:

    Salesforce
    Close
    RingCentral
    Skype
    Zoom
    Google Suite
    Microsoft Office
    NiceCXone
    Avaya
    MS Teams
    Slack
    Calendly
    Facebook Account and
    Business Manager
    Rio CRM

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Jikki is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.


Employment History

SALES DEVELOPMENT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2023 to March 2024 (7 Months)

Duties and Responsibilities:

  • Cold calling

PARTNER ACCOUNT MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to June 2023 (40 Months)

Duties and Responsibilities:

  • Lead Qualification and Sales Pipeline Management
  • Appointment Setter/Inbound & Outbound Calling
  • Email/Calendar Management 

TECHNICAL AND SALES SPECIALIST

Industry:

Telecommunication

Employment Period:

May 2019 to December 2019 (7 Months)

Duties and Responsibilities:

  • Inbound Calling
  • Troubleshoot
  • Upsell
  • Device Insurance

SALES AND BILLING CHAT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to May 2019 (19 Months)

Duties and Responsibilities:

  • Expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services
  • Use problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

Sales Development Representative

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2024 to January 2025 (7 Months)

Duties and Responsibilities:

  • Contact and qualify potential customers
  • Collaborating with the sales team
  • Participating in sales meetings
  • Scrapping/Lead Generation
  • Appointment Setter
  • Email Management

Education History

Field of Study:

Major:

Management

Graduation Date:

March 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email management, Cold Calling, Outbound Appointment Setting, Salesforce CRM, B2B Lead Generation, Chat Support, Customer Relations, Data Entry, Sales Management, Calendar Management, RingCentral, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Email Lead GenerationInbound Lead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: - (default)
  • Processor: default
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

May

Candidate ID: 546328


ADVANCED

    B2C Telemarketing, Customer Support, Customer Service Management, Training and Development...

INTERMEDIATE

    Executive Support, Canva, Salesforce Marketing Cloud, PDF...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.39 per hour or $USD 813.38 per month

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

  • May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
  • Her decade-long experience made her an expert in
    • Telemarketing
    • Data mining
    • Cold-calling
    • Email marketing
    • Appointment scheduling
    • New employee training
    • Customer service via phone calls, emails, and chats
    • Conflict resolution
    • Supporting marketing activities such as website updates, newsletters, and event organization
  • She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
  • She can start anytime.
  • She is amenable to a graveyard shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Customer Service Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to July 2023 (51 Months)

Duties and Responsibilities:

  • Manages customer careline channels including incoming and outgoing calls, emails, website chats, and social media chats in an effective manner to achieve brand recognition and customer loyalty. 
  • Ensure the precise entry and continual updates of project-related data within the document management system.
  • Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
  • Coordinate with internal departments and other agencies (logistic partner & Nestle Marketing team) to resolves customer enquiries.
  • Ensure all the customer interactions are updated on a daily basis into Nestle database tracking system.
  • Extend recommendation for improvement in service process and service operation to achieve service excellence.
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Assist in the preparation of regularly scheduled reports (Daily, Weekly, Monthly reports)
  • Skilled in negotiation and dealing with complaints In charge on training and delegating work of new careline/staff in the department.
  • Occasional event management support.

Business Development Executive

Industry:

Consulting (Business & Management)

Employment Period:

August 2015 to September 2018 (37 Months)

Duties and Responsibilities:

  • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. 
  • Contacting potential clients via email or phone to establish rapport and set up meetings for Business Development Managers. Handle administrative requests and queries from Business Development Managers.
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Create templates, forms and design request.
  • Assist in the preparation of regularly scheduled reports (Sales Closed, BD Tracking, GeBiz Report, Petty Cash Claims)
  • Develop and maintain a filing system. Create and update records and databases.
  • Planning conferences, team meetings and taking detailed minutes.
  • Preparing PowerPoint presentations and sales displays
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Organize “Public Seminar” every month. (2 public seminar per month).
  • Create promotional materials like e-mailer to blast every week.
  • Assist coordinators and participants during their registrations.
  • Organize facilities and manage all events’ details such as training materials, catering, location, participants list, observers, and equipment.
  • Research suppliers for training venues. Perform necessary site visit and liaison with venue on project operational requirements.
  • Pre-qualify suppliers and submit to management for approval.
  • Assist coordinators for the application of training grant in SG
  • Promote product and services included public seminar content through cold calling
  • Cultivation of leads
  • Schedule appointments for Business Development Managers to meet with prospective customers • Skilled in negotiation and dealing with complaints
  • Contact businesses and potential customers to promote products, services.
  • Obtain customer information including names and addresses and record customer details including reaction to the product or service offered
  • Contact customers to follow up on initial interaction

Customer Sales Executive

Industry:

Manufacturing / Production

Employment Period:

March 2014 to January 2015 (9 Months)

Duties and Responsibilities:

  • Do cold-calling to arrange meetings with potential customers to create new account.
  • Visit potential customers and gaining a clear understanding of customer's businesses and requirements.  
  • Introducing products and services, offering advice, prepare detailed proposal documents for the clients, negotiate contracts and close sales.
  • Perform professional presentations or demonstrations of company products and services.
  • Prepare quotation, discuss credit term, and prepare sales order forms and reports.
  • Ensure follow up by passing leads to Account Managers with calls-to-action, complete profile information of clients and sources.
  • Recording sales and order information and entering figures into computer system.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Update customer listing data and their transaction and maintaining relationships with existing customers in person and via telephone calls and emails.
  • Prepare sales plan and discuss to Account Manager.
  • Attending team meeting and sharing best practice with colleagues.
  • Monitoring purchase order of existing customers.

Customer Sales Executive

Industry:

Retail / Merchandise

Employment Period:

April 2012 to March 2014 (23 Months)

Duties and Responsibilities:

  • Handle face-to-face and telephone customer feedback and inquiries.
  • Perform cashiering duties competently.
  • Handle and perform product inventory on the assigned outlet at month end.
  • Train and orient new staff.
  • Prepare purchase order and send quotations to clients.
  • Meet and discuss with clients regularly. Office Assignments
  • Compiles employees' time and reviews roster and work charts for completeness and send to office.
  • Prepare roster of all staffs including their designated outlets and send to the manager for approval.
  • Computes total time worked of staffs and part timers and posts it to roster, and routes roster to head office.
  • Maintaining roster and accurately inputting time and attendance data into the system.
  • Tracking overtime hours and responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees and post onto designated records.
  • Assign each staff roster in all outlets; encapsulate and send roster to all branches.
  • Perform all administrative duties to assist the manager.
  • Prepare product manuals, brochures and other promotion materials. • Analyze product costing for promotional discounts.
  • Summarize consignment products to determine individual branches stock level.
  • Maintain and update products, supplier and customer records.
  • Transact and handle company major clients.
  • Prepare and send quotations to the clients.

Sales Assistant

Industry:

Construction / Building / Engineering

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

  • Assists and deal with customers over the phone, or face to face.
  • Identify target markets, send emails, and do telephone conversations, present proposals and packages to prospective clients.
  • Manage stock-take and monitor inventory level.
  • Giving advice and guidance on product selection to customers.
  • Responsible dealing with customer complaints.
  • Report discrepancies and problems to the supervisor.
  • Weekly meetings and report to Manager regarding sales quotas and clients relationships.
  • Good after sales service as this is the quality that guarantees repeat customers.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, Microsoft Office, Salesforce CRM, Genie, Omni, Microsoft SharePoint, Data Entry, Data Processing, Email Support, Email Handling, Google Calendar, CRM, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Executive SupportCanvaSalesforce Marketing CloudPDFShopify

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17518225782
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS (AMD Ryzen 7)
  • Processor: AMD Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $6.82/hr

Shanylow

Candidate ID: 541278


ADVANCED

    Airline Ticketing, Customer Service, Data Entry, Booking Assistance...

INTERMEDIATE

    Call Handling, Contact Verification, Conflict resolution, Online Teaching...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time Alaska Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Shanylow has a bachelor's degree in education and graduated as Cum Laude. She described herself as Highly organized and resourceful Virtual Assistant with years of experience seeking to leverage my proven skills in communication, time management, and administrative support to streamline your operations and boost your productivity.
  • She was proficient in having these skills and tools:
    • communication skills both oral and written.
    • Time management and organization
    • Administrative skills
    • Technical Proficiency Strong Attention to Detail
    • Teamwork and collaboration
    • Time management and organization
    • Problem-solving and critical thinking
    • Adaptability and resilience
    • Prioritization and planning
    • Amadeus
    • Citrix
    • GDS
  • She has been an English Teacher for couple of months. Teaching (kids, young professionals, adults) in a clear term to build proficiency, and introducing ways to help them overcome language barriers.
  • She's been a Customer Service Representative for 2 years for 2 BPO companies. Working with Singapore Airlines booking, and handling customer's concerns, queries, and complaints. Working with Xirius XM account assists and solves customers' concern in a timely manner.
  • She has been a Medical Virtual Assistant for 1 year. Scheduling Appointments - Identifying and proposing suitable appointment times based on both the client's and the company representative's availability. Communicating clearly and efficiently to ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting. Data entry - managing patient data entry and performing patient record audits. Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.
  • Shanylow can start ASAP and open for full time roles.
 
Predictive Index Behavioral Profile - Adapter
 
Strongest Behaviors
 Shanylow will most strongly express the following behaviors:
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
 
Behavioral Summary
Shanylow is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.
 

Employment History

Virtual Assitant

Industry:

Healthcare / Medical

Employment Period:

April 2023 to January 2025 (20 Months)

Duties and Responsibilities:

  • Scheduling Appointments
  • Identifying and proposing suitable appointment times based on both the client's and the company representative's availability.
  • Communicating clearly.
  • Ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting.
  • Data entry: managing patient data entry, and performing patient record audits.
  • Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.

Customer Service Representative

Industry:

Healthcare / Medical

Employment Period:

October 2020 to January 2023 (27 Months)

Duties and Responsibilities:

  • Ensured eligibility
  • Verified benefits
  • Checked claims status for patients, including those covered by Medicare 
  • Medicaid and United Healthcare.

Customer Service Representative

Industry:

Entertainment / Media

Employment Period:

December 2019 to April 2020 (4 Months)

Duties and Responsibilities:

  • Timely and effective customer service.
  • Resolved issues
  • Built trust and loyalty
  • Leading to increased customer retention and positive feedback.

Customer Service Representative

Industry:

Travel / Tourism

Employment Period:

April 2018 to January 2019 (9 Months)

Duties and Responsibilities:

  • Dedicated Travel Account Agent for Singapore Airlines.
  • Provided exceptional customer service.
  • Assisting booking patients with resolving any issues and ensuring a smooth travel experience.

ENGLISH TEACHER

Industry:

Education

Employment Period:

January 2023 to April 2023 (2 Months)

Duties and Responsibilities:

  • Teaching (kids, young professionals, adults) in a clear terms  
  • Build proficiency,
  • Introducing ways to help them overcome language barriers

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

March 21, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Airline Ticketing, Customer Service, Data Entry, Booking Assistance, Insurance Consulting,

INTERMEDIATE ★★

    Call HandlingContact VerificationConflict resolutionOnline TeachingInbound Calls

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15830371123
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (11th Generation i5 8 core 2.40GHz)
  • Processor: 11th Generation i5 8 core 2.40GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.87/hr

Febbie

Candidate ID: 537219


ADVANCED

    B2C, Call QA, Social skills, Data Entry...

INTERMEDIATE

    Quality Assurance, Mobile Browser Application, Canva, Data Entry...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Pacific Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.87 per hour or $USD 1537.88 per month

Remote Staff Recruiter Comments

  • Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
  • She was exposed and proficient to the following tasks and tools:
    • XUI
    • DMDAPI
    • Talent Acquisition
    • Data Entry
    • Customer Support
    • MS Excel and Word
  • She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
  • She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
  • She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
  • Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Predictive Index Behavioral Profile - Artisan
 
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
 

Employment History

QUALITY ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to December 2023 (19 Months)

Duties and Responsibilities:

  • Quality Assurance Agent for Wayfair Sales Representatives.
  • Evaluating agents calls to assure quality.
  • Connect with clients regarding the quality of the calls being evaluated.

DATA ENTRY LITIGATION

Industry:

Law / Legal

Employment Period:

September 2022 to December 2022 (2 Months)

Duties and Responsibilities:

  • Track customer's records.
  • Credit score restoration
  • File cases and check their accounts.

APP MANAGMENT

Industry:

Entertainment / Media

Employment Period:

July 2021 to March 2022 (8 Months)

Duties and Responsibilities:

  • Research and add live sports update on AATV streaming applications.
  • Editing logos
  • Schedule prospected customers.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

  • Talent Acquisition
  • Appointment Setter for medical and maintenance.
  • Social Media Monitoring
  • Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
  • EPA air quality monitoring for Victoria.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Appointment Setter

Rostering Coordinator

Industry:

Healthcare / Medical

Employment Period:

September 2024 to May 2025 (8 Months)

Duties and Responsibilities:

The Rostering Coordinator will be responsible for managing and optimizing the scheduling and rostering of our support staff (disability support workers) to ensure the highest quality of care for our clients. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various stakeholders. The Rostering Coordinator will also contribute to capacity planning, perform administrative tasks, and support the Assistant General Manager (AGM) in various duties to ensure smooth operations. Key Responsibilities: • Roster Management: o Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. o Create and manage staff rosters, ensuring all shifts are covered and align with client demands. o Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs. o Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies. o Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved. • Staff Coordination: o Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues. o Verify the availability of clients and support workers for planned meet and greet sessions. o Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members. o Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients. o Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery. • Client and Stakeholder Interaction: o Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling. o Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed. o Answer scheduling queries via email and phone, providing prompt and accurate information. 10 • Reporting and Documentation: o Maintain accurate records of staff availability, shifts, changes, and any related documentation. o Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines. o Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively. • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed. o Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks. o Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery. o Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals. • General Duties: o Manage the flow of people and operations, ensuring smooth coordination across departments. o Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets. o Perform other administrative tasks as required to support the overall functioning of the organization.

Technical Service Representative

Industry:

Employment Period:

October 2012 to January 2013 (3 Months)

Duties and Responsibilities:

We handle sim card and phone activations. We also help top up their phone.

Technical Service Representative

Industry:

Employment Period:

November 2014 to June 2015 (7 Months)

Duties and Responsibilities:

We diagnose and resolve customers' internet connection issues.

Customer Service Representative

Industry:

Employment Period:

October 2017 to April 2018 (6 Months)

Duties and Responsibilities:

Scheduled repairs for washing machines (Scheduler).

Customer Service Representative

Industry:

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

We conduct initial interview for potential applicants for the company. We schedule maintenance and repairs for malls, convenience stores, parking meters, house/office cleaning, House call Doctors, council properties. We tend to customer's concerns for telephone and internet connections, shipping concerns, appointment update, and transfer calls. We Monitor EPA, send hourly reports, work with council staff like rangers/parking and police officers, monitor social media sites for the council, coordinate with company's I.T staff both offshore and local for any raised concerns from the councils and office staff.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

We conduct initial interview for potential applicants for the company. We schedule maintenance and repairs for malls, convenience stores, parking meters, house/office cleaning, House call Doctors, council properties. We tend to customer’s concerns for telephone and internet connections, shipping concerns, appointment update, and transfer calls. We Monitor EPA, send hourly reports, work with council staff like rangers/parking and police officers, monitor social media sites for the council, coordinate with company’s I.T staff both offshore and local for any raised concerns from the councils and office staff.


Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development

Graduation Date:

January 9, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

INTERMEDIATE ★★

    Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15699311937
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.33/hr

Lemuel

Candidate ID: 527457


ADVANCED

    Customer Service, Customer Experience, Customer Support, Customer interaction management...

INTERMEDIATE

    Customer Handling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Eastern Standard Time Australian Central Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.33 per hour or $USD 635.63 per month

Full Time: $USD 7.33 per hour or $USD 1271.26 per month

Remote Staff Recruiter Comments

  • Lemuel brings with him more than a decade of extensive experience in both the BPO and healthcare sectors. Throughout his career, he has assumed diverse roles such as Technical Support Representative, Virtual Assistant, Sales Representative, and Customer Service Representative. Within these capacities, he managed accounts spanning various industries, including telecom, medical insurance, and mobile applications. His primary focus has revolved around serving clients in the United States, the United Kingdom, and Australia. Notably, Lemuel's accomplishments include his role as a Subject Matter Expert, where he assisted agents by sharing his deep product knowledge. He is adept at performing the following tasks:

    • Troubleshoot mobile phones and provide mobile phone repair options
    • Help and provide support to general queries about the product
    • Arrangement of flight or hotel accommodation
    • Take over supervisory tasks and lead the team in process-related duties
    • Handles multiple Doctors and Practitioners
    • Support appointments via SMS/email/calls
    • Support online treatment classroom and meeting
    • Account management and payment-related query support
    • Educate customers about insurance policy
    • Handles Billing, refunds, and disputes
  • He is proficient in using tools such as Agent CRM, AMR,  Gmail, Google Sheets, Google Calendar, Zendesk and Microsoft Office (Word and Excel).

  • Lemuel is available to start immediately and is amenable to working any shift for any full-time or part-time position.

 

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Persistence; consistent pursuit of goals in a calm, methodical manner even when setbacks occur.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Lemuel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer. With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Lemuel plans ahead, double-checks, and follows up carefully on decisions and actions.


Employment History

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2016 to March 2018 (18 Months)

Duties and Responsibilities:

Troubleshoot mobile phones (software) Provide better products and services Account management and mobile phone repair options

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2014 to September 2016 (31 Months)

Duties and Responsibilities:

Account management and billing Provide better mobile plans and promos Handles refund and disputes

SALES REPRESENTATIVE

Industry:

Telecommunication

Employment Period:

May 2012 to September 2013 (16 Months)

Duties and Responsibilities:

  • Account management and flight / hotel bookings Provide promos and package for better savings Educate and inform about the product and services offered

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2018 to July 2019 (14 Months)

Duties and Responsibilities:

  • Account management and payment related query support
  • Educate customer about insurance policy
  • Adhere to customers needs inline to their type of insurance

SUBJECT MATTER EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to October 2021 (26 Months)

Duties and Responsibilities:

  • Help and provide support to general queries about the product
  • Help and assist agents about product knowledge
  • Take over supervisory task and lead the team

VIRTUAL ASSISTANT

Industry:

Healthcare / Medical

Employment Period:

May 2021 to August 2023 (26 Months)

Duties and Responsibilities:

  • Handles multiple Doctors and Practitioners
  • Support appointments via SMS / email / calls
  • Support online treatment classroom and meeting

Education History

Field of Study:

Major:

Music

Graduation Date:

January 2, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Philosophy

Major:

PHILOSOPHY

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Customer Experience, Customer Support, Customer interaction management, Technical Support,

INTERMEDIATE ★★

    Customer Handling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15391301816
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.82/hr

Eiza

Candidate ID: 526326


ADVANCED

    Customer Support, Customer Service Management, Data Entry, Facebook Management...

INTERMEDIATE

    Customer Service, Customer Experience, Bookkeeping, Call Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
  • She was exposed to the following tasks such as:
    • Phone Support - Inbound and Outbound
    • Appointment Setter 
    • B2B and B2C Campaign
    • Lead Generation
    • Customer Service
    • Bookkeeping
    • Social Media Management
    • Conduct Research 
    • Administrative tasks
  • She is proficient in using tools such as:
    • MS Tool
    • Avaya
    • Hubstaff
    • Zoom
    • Skype
    • Google Apps
  • She can start ASAP, amenable to working any shifts and open to any part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to February 2018 (85 Months)

Duties and Responsibilities:

  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to October 2010 (14 Months)

Duties and Responsibilities:

  • Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

Live Chat Agent

Industry:

Law / Legal

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

Respond promptly and professionally to customer inquiries via live chat. Provide accurate information about products, services, policies, and procedures. Handle multiple chats simultaneously while maintaining high quality and attention to detail. Guide users through technical issues such as website navigation, order placement, or account setup. Ensure unresolved issues are followed up and closed in a timely manner. Confirm customer satisfaction and offer additional help if needed. Follow company protocols for data privacy, security, and customer service standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,

INTERMEDIATE ★★

    Customer Service, Customer ExperienceBookkeepingCall ManagementCustomer RelationsActive Listening

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326679174
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer (core i5 10th gen)
  • Processor: core i5 10th gen
  • Operating System: Windows 10

All-inclusive Rate: USD $6.82/hr

Crist

Candidate ID: 524443


ADVANCED

    Inbound Sales, Outbound Sales, Sales, Coaching...

INTERMEDIATE

    B2B, Customer Service, Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.82 per hour or $USD 591.19 per month

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
  • Throughout his career, he proficiently supported the following: 
    • Sales support
    • B2B sales
    • CRM management
    • Customer service (phone, chat, and email)
    • Coaching and Training
    • Appointment setting
    • Lead generation
    • Billing
    • Email management
    • Data Entry
  • During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
  • He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
  • Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator 

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 


Employment History

Inbound Sales and Billing Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to January 2015 (43 Months)

Duties and Responsibilities:

  • Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Sales Staff Inbound Customer sales support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to November 2015 (9 Months)

Duties and Responsibilities:

  • Answered phone calls where customers are inquiring about the products and closing sales.
  • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
  • Uses effective selling and customer service techniques to identify customer needs and drive sales results
  • Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

Customer Experience Senior Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
  • Answered phone calls from passengers, drivers and, operators.

B2B Sales Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to June 2018 (6 Months)

Duties and Responsibilities:

  • Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
  • Identifying new business opportunities
  • Generating leads
  • Qualifying prospects
  • Developing relationships with potential customers
  • Negotiating and closing deals
  • Maintaining ongoing account management
  • Achieving sales targets

Sales Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to April 2022 (38 Months)

Duties and Responsibilities:

  • Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

Team Leader

Industry:

Others

Employment Period:

May 2022 to January 2023 (8 Months)

Duties and Responsibilities:

  • Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Sales, Outbound Sales, Sales, Coaching, Training,

INTERMEDIATE ★★

    B2BCustomer ServiceInbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15264253782
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (AMD Ryzen 5)
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

AL

Candidate ID: 519324


ADVANCED

    Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations...

INTERMEDIATE

    Call Handling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.82 per hour or $USD 591.19 per month

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

  • Al has over six years of valuable experience in the BPO, retail food outlets,  vehicle dealers, and legal industries working with various companies.  He has held various positions, including Executive Virtual Assistant, Purchasing Manager, Technical Support Representative, and Customer Service Representative, overseeing accounts related to the esignature platform, telco, and lending. His main focus was on serving clients based in the United States, UK, and Australia. When working in the BPO, Al has been recognized as a top performer for three consecutive quarters. He is adept at performing the following tasks:

    • Troubleshooting technical issues
    • Inbound and outbound calling (answering questions and providing resolution)
    • Acting as a first point of contact, dealing with correspondence and phone calls
    • Taking customer’s order
    • Organizing meetings and appointments
    • Handling billing concerns
    • Managing scheduled pick-up for vehicles
    • Evaluates vendor quotation
  • He is proficient in using tools such as GoHighLevel, Five9, RingCentral, Gmail, Google Calendar, and Microsoft Office. 

  • Al is available to start immediately and is amenable to working the night shift for any full-time or part-time position.
 

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. 
 

Behavioral Summary

Al Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.



 


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to January 2019 (14 Months)

Duties and Responsibilities:

  • Call Handling. Resolves product or service problems by accurately understanding the customer's issue. 
  • Discuss bill related concerns. 
  • Answer product and/or service questions or concerns. 
  • Troubleshoot technical issues using all available tools. 
  • Escalate to appropriate departments to expedite resolution of customer's issue.
  • Provide exceptional customer service experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to February 2020 (11 Months)

Duties and Responsibilities:

  • Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
  • Discuss bill related concerns.
  • Answer product and/or service questions or concerns.
  • Troubleshoot technical issues using all available tools.
  • Escalate to appropriate departments to expedite resolution of customer’s issue.
  • Provide exceptional customer service experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2020 to July 2021 (16 Months)

Duties and Responsibilities:

  • Outbound Call Handling. 
  • Calling customers who did not receive matches from lenders and offering Credit Repair. 
  • Answer product and questions or concerns. 
  • Provide exceptional customer service experience.

Freelance Purchasing Manager (Sales)

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

December 2022 to June 2023 (6 Months)

Duties and Responsibilities:

  • Negotiating offers with the sellers.
  • Taking email, chat, text and call.
  • Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
  • Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.

Freelance CSR

Industry:

Employment Period:

May 2022 to December 2022 (6 Months)

Duties and Responsibilities:

  • Taking Customers Order
  • Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
  • Reminding the manager/executive of important task and deadlines.
  • Answer product and questions or concerns.
  • Provide exceptional customer service experience.

Executive Assistant | Personal Assistant

Industry:

Law / Legal

Employment Period:

November 2021 to May 2022 (6 Months)

Duties and Responsibilities:

  • Acting as a first point of contact, dealing with correspondence and phone calls.
  • Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
  • Reminding the manager/executive of important task and deadlines.
  • Attending to all of the Executives meeting and listing/notating all important information about the topic/s.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Graduation Date:

January 1, 2023

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Hubspot CRM, Inbound Calls, Outbound Calling, Customer Relations, Customer Handling, Customer Experience, Upselling, Cold Calling, RingCentral, Five9, Email Handling, Calendar Management, Google Calendar, Purchasing Management, Technical Support, DocuSign, Appointment Setting, Troubleshooting, Software Troubleshooting, Executive Support, Executive Assistance, Chat Support, Email Support, Phone Support,

INTERMEDIATE ★★

    Call Handling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 362.80, Upload: 194.13
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Huawei (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.85/hr

Christian

Candidate ID: 489647


ADVANCED

    Zendesk, Asana, Microsoft Office, CRM...

INTERMEDIATE

    Customer Service, Inbound Sales, Outbound Sales, Sales...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

  • Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
  • His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
  • Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
  • Career Highlights
  • Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
  • Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
  • Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.
  • Skill Proficiency
  • Christian is highly skilled in CRM management, lead generation, and customer service operations.
  • He demonstrates a deep understanding of outbound sales strategies and technical customer support processes.
  • He has also shown expertise in utilizing CRM tools to organize and manage client data, ensuring efficient follow-ups and streamlined workflows.
  • Geric's extensive background in sales, customer service, and CRM management, combined with his outstanding behavioral traits and proven track record of accomplishments, positions him as a top-tier candidate for roles requiring high levels of client interaction, lead generation, and data management.
  • His commitment to delivering exceptional results ensures he will contribute significantly to any organization.
  • Can start immediately Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.


  • Employment History

    Inside Sales

    Industry:

    Property / Real Estate

    Employment Period:

    February 2022 to July 2022 (5 Months)

    Duties and Responsibilities:

    •    Make outbound calls to homeowners who have expressed an interest in selling their homes.
    •    Setting appointments with homeowners who want help selling their property.
    •    Maintaining positive business relationships to ensure future sellers

    Inside Sales Agent

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    September 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    •    Communicating with customers, making outbound calls to potential customers, and following up on leads.
    •    Creating and maintaining a database of current and potential customers in designated CRM.
    •    Keeping up with product and service information and updates and staying informed about competing products and competitors
     

    Ordering Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to September 2021 (6 Months)

    Duties and Responsibilities:

    • Assisting customers with order status, delivery status, or any other pertinent information regarding their order
    • Process payments
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Customer Service Representative/SME

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to October 2019 (9 Months)

    Duties and Responsibilities:

    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets

    Finance Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2018 (20 Months)

    Duties and Responsibilities:

    • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
    • Assisting customers with payment and payment arrangements
    • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

    Customer Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to April 2016 (0 Months)

    Duties and Responsibilities:

    • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Help customers process their payments

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to March 2021 (13 Months)

    Duties and Responsibilities:

    • Resolves customer complaints by investigating problems, and developing solutions.
    • Handled a large volume of inbound calls.
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Inside Sales Agent

    Industry:

    Property / Real Estate

    Employment Period:

    March 2023 to October 2023 (7 Months)

    Duties and Responsibilities:

    • Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
    • Calling potential buyers who recently applied for a loan and transfer them to the lender.
    • Updating the database of potential clients and uploading to CRM.

    Sales Development Representative

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2023 to December 2024 (12 Months)

    Duties and Responsibilities:

    Lead Generator, Sales Development, Cold Calling & Customer Service

    Education History

    Field of Study:

    Major:

    Computer Technology

    Graduation Date:

    January 2, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      ZendeskAsanaMicrosoft OfficeCRM

    INTERMEDIATE ★★

      Customer Service, Inbound SalesOutbound SalesSalesOutbound CollectionsCollections

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz)
    • Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.18/hr

    Regine

    Candidate ID: 481167


    ADVANCED

      Administrative Support, Email Support, Call Handling, Cold Calling...

    INTERMEDIATE

      Invoicing, Payroll Processing...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.18 per hour or $USD 795.60 per month

    Full Time: $USD 9.18 per hour or $USD 1591.20 per month

    Remote Staff Recruiter Comments

    • She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada 
    • She is a graduate of Computer Engineering 
    • She has been responsible for numerous administrative tasks which includes 
      • Customer Correspondence 
      • Email and Phone Support 
      • Database Management 
      • eCommerce Management 
      • Invoicing 
      • Creating Quotation
      • Inventory Management 
      • Purchasing
      • Graphic Designing using Photoshop and Canva
      • Product Listing and Product Research 
      • Appointment Setting and Client Reservations 
      • Data Entry 
    • When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
    • She has also experience with HTML 
    • She is a confident user of the following tools/platform  
      • Salesforce
      • HubSpot
      • Zendesk
      • Active Campaign
      • Slack 
      • QuickBooks 
      • Canva
      • Amazon 
      • eBay 
      • Shopify
      • Google Workspace 
      • Inkscape
      • MS Application (Excel, Document and Presentation) 
    Predictive Index Behavioral Profile-  Adapter

    Strongest Behaviors
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
    Behavioral Summary 
    • This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
    • Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    Employment History

    Email Support Associate (Lazada Malaysia)

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2014 to July 2015 (11 Months)

    Duties and Responsibilities:

    • Provided customer support thru Email and live chats
    • Responds to queries about the product
    • Help customers with their complaints Place orders for customers Process returns

    System Engineer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    August 2015 to October 2015 (2 Months)

    Duties and Responsibilities:

    • Provides technical support to different clients
    • Installing, configuring, and maintaining devices
    • Application software
    • System Management
    • Assessing systems determining problems and providing solutions

    General Virtual Assistant/Freelancer

    Industry:

    Others

    Employment Period:

    October 2015 to February 2023 (88 Months)

    Duties and Responsibilities:

    • Specialized in E-Commerce (Amazon, eBay, and Shopify)
    • Basic tasks of an Executive Assistant Administrative Tasks
    • Customer Service Support
    • Provide basic and advanced support to client

    General Virtual Assistant

    Industry:

    Education

    Employment Period:

    February 2023 to October 2023 (8 Months)

    Duties and Responsibilities:

    • Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
    • Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
    • Writing scripts for internal and external user support
    • Create supporting articles and build their knowledge base
    • Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
    • Handle customer service and email support
    • Answering few incoming calls and phone calls regarding payment updates from clients
    • CRM (SuiteCRM) Management
    • Documenting of the processes to be used for future training purposes
    • Manipulating images in a tool like inkscape,
    • Writing end-user help for our bespoke software systems
    • Creating content inside our bespoke software systems

    Education History

    Field of Study:

    Major:

    Computer Engineering

    Graduation Date:

    October 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

    INTERMEDIATE ★★

      InvoicingPayroll Processing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Lenovo (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Raymon

    Candidate ID: 477867


    ADVANCED

      Lead Generation...

    INTERMEDIATE

      Lead Generation, Data Entry...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Eastern Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Raymon has been working for 8 years now. He has gained confidence in supporting the following:
      • email marketing
      • outbound calling 
      • appointment setting
      • sales development
      • lead generation
      • team management
      • customer support
    • Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
    • In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
    • He is able to generate 100 leads per day.
    • He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
    • He can start immediately.
    Predictive Index Behavioral Profile- Persuader
    https://www.predictiveindex.com/reference-profile/persuader/

    Strongest Behaviors
    • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

    Behavioral Summary

    Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

    Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to January 2023 (21 Months)

    Duties and Responsibilities:

    • Assist clients on scheduling appointments
    • Helps generate leads for email marketing campaigns
    • Handles lead data enrichment
    • Prepare email and marketing automation
    • Cold calling potential leads

    Freelance Real Estate Salesperson

    Industry:

    Property / Real Estate

    Employment Period:

    May 2020 to April 2021 (11 Months)

    Duties and Responsibilities:

    • Deliver sales target
    • Reach out to clients through different marketing means

    Sales Manager

    Industry:

    Property / Real Estate

    Employment Period:

    July 2019 to December 2019 (5 Months)

    Duties and Responsibilities:

    • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
    • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
    • Presents sales, revenue and expenses reports and realistic forecasts to the management team

    Business Manager

    Industry:

    Property / Real Estate

    Employment Period:

    February 2020 to May 2020 (3 Months)

    Duties and Responsibilities:

    • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
    • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
    • Presents sales, revenue and expenses reports and realistic forecasts to the management team

    Content Writer/Researcher/Event Coordinator

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    March 2017 to July 2019 (28 Months)

    Duties and Responsibilities:

    • Creates contents for social media presence specifically press releases, infographics and posters.
    • Creates print contents specifically for newsletters and magazines.
    • Promotes government programs and projects through the use of multimedia
    • Gathers resources and data for digital media and print media.
    • Checks the authenticity and reliability of information that will be used in any digital or print releases.
    • Acts as a representative for the City Government for private-government partnership events

    Resolution Specialist/Healthcare Advisor

    Industry:

    Healthcare / Medical

    Employment Period:

    July 2015 to August 2016 (13 Months)

    Duties and Responsibilities:

    • Handles customer concerns and queries
    • Validates reimbursement claims of customers
    • Assists customers on claims process
    • Handles customer concerns and queries
    • Promotes awareness of the importance of healthcare

    Segment Producer/Writer/Researcher

    Industry:

    Entertainment / Media

    Employment Period:

    October 2011 to October 2013 (24 Months)

    Duties and Responsibilities:

    • Handles the planning and creation of new materials for segment episodes.
    • Responsible in dealing with client’s requests and handles client meetings.
    • Responsible in preparing budget request and equipment request
    • Reports directly to Department Head regarding project expenses and project outcomes.
    • Responsible in handling team concerns. Writer/Researcher
    • Creates contents for television program segments
    • Gathers resources and data for program segments

    Education History

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Law

    Major:

    Law

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead Generation

    INTERMEDIATE ★★

      Lead GenerationData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 24.86, Upload: 67.48
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (AMD Ryzen 5 3500U)
    • Processor: AMD Ryzen 5 3500U
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    ANGEL

    Candidate ID: 477024


    ADVANCED

      Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

    INTERMEDIATE

      Google Docs, Google Drive...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

     

    • Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
      • Telemarketing
      • Lead Generation
      • Appointment Setting
      • Inbound and Outbound phone support
      • Sales and Retention
      • Warm and Cold calling
      • B2B  and B2C Campaign
      • Customer handling
    • She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
    • Excellent comms skills.
    • She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
    • She is available to start immediately. Also, open for full-time.
    Predictive Index Behavioral Profile- Individualist

    Strongest behavior:
     
    • Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
    • Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    Behavioral Summary:

    Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
     

    Employment History

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2018 to July 2019 (8 Months)

    Duties and Responsibilities:

    • Handled Credit repair campaign
    • B2C outbound calling US Clients
    • Lead generation
    • Qualify customers 
    • Help customers to fix their credit scores
    • Assist customer in paying loans and acquiring properties

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to August 2020 (12 Months)

    Duties and Responsibilities:

    • B2C outbound and inbound calling US, New Zealand and Australian Clients
    • Upselling and advertise products 
    • Assist customers with their cancellation concerns
    • Retain Customers

    SALES REPRESENTATIVE/RETENTION SPECIALIST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2020 to June 2022 (21 Months)

    Duties and Responsibilities:

    • B2C outbound calling
    • Fix customers credit score
    • Retaining customer 
    • Handling cancellation concerns
    • Assist customers

    SALES REPRESENTATIVE COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to September 2018 (31 Months)

    Duties and Responsibilities:

    • B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
    • Selling lottery tickets
    • Process Payments
    • Handle customer inquiries 

    MASSAGE THERAPIST

    Industry:

    Employment Period:

    April 2013 to January 2014 (9 Months)

    Duties and Responsibilities:

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to March 2016 (3 Months)

    Duties and Responsibilities:

    • Handled Insurance Campaign
    • B2C and B2B Outbound calling
    • Appointment setting
    • Qualify leads

    Education History

    Field of Study:

    Major:

    MANAGEMENT

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

    INTERMEDIATE ★★

      Google DocsGoogle Drive

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download- 158.72; upload - 162.25
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Samsung (Intel Core I5)
    • Processor: Intel Core I5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Sharon

    Candidate ID: 476362


    ADVANCED

      Administrative Support, Appointment Setting, Outbound Calling, Customer Support...

    INTERMEDIATE

      Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Nash has been working since 2012.
    • She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
    • She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
    • She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
      • Generating and qualifying leads 
      • Sales 
      • B2B marketing
      • Appointment Setting
    • She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
    • She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
    • She is familiar with Dropbox and Hubspot.
    • She can generate 100-150 leads/day. 
    • She can start immediately. She is amenable to working any shift for any part-time or full-time position.
    Predictive Index Behavioral Profile- Altruist
    https://www.predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

    Behavioral Summary

    A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.

    Employment History

    Pre-Qualifier

    Industry:

    Employment Period:

    August 2021 to June 2022 (10 Months)

    Duties and Responsibilities:

    • The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
    • This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
    • Additionally, this position uses unwavering customer service and high ethical selling standards
    • This position is responsible for building trust and rapport with Commercial Sales B2B customers
    • Serve as the first point of contact for Sears Commercial customers
    • Generates leads that will become lifetime customers for the Company

    Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2007 to March 2012 (54 Months)

    Duties and Responsibilities:

    • Managing a large amount of inbound and outbound calls in a timely manner
    • Following call center scripts when handling different topics
    • Identifying customer’s needs, clarifying information, researching every issue and providing solutions
    • Appointment Setter
    • Contacting potential customers and arranging sales calls
    • Making approximately a hundred calls or emails per day
    • Responsible for keeping records of potential clients and of their productivity
    • Virtual Assistant
    • I am performing various administrative tasks, including answering emails,
    • Answering phone calls, scheduling meetings, and making travel arrangements.
    • Social Media Marketing
    • Recruitment Specialist
    • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
    • Ensuring all relevant communications, records, and data for my agents.
    • Handling sourcing of candidates in high-quality or volume environment
    • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

    Service Crew (Counter)

    Industry:

    Employment Period:

    March 1998 to March 2001 (36 Months)

    Duties and Responsibilities:

    • Prepare and serve food
    • Process customer payments, and provide customer service

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to February 2014 (21 Months)

    Duties and Responsibilities:

    • Collection Department – credit/collection, processing credit card/loan applications, financial account
    • Provides comprehensive and quality customer care at all times
    • Apply and learned knowledge and procedures when servicing customer queries
    • Communicate effectively and efficiently with internal and external customer care
    • Ensures customer satisfaction in all transactions
    • Ensures validity and confidentiality of clients’/customers information

    Service Crew/Counter

    Industry:

    Employment Period:

    May 2014 to May 2015 (12 Months)

    Duties and Responsibilities:

    • Service Crew - prepare and serve food
    • Process customer payments, and provide customer service

    Customer Service Representative

    Industry:

    Property / Real Estate

    Employment Period:

    June 2015 to June 2016 (12 Months)

    Duties and Responsibilities:

    • Dealing with telephone and email inquiries
    • Offering a property investment from international.
    • Arranging appointments
    • Utilized computer technology to handle a high volume of calls
    • Providing high-level administrative and executive support for management.

    Receptionist/PA/Admin Assistant

    Industry:

    Employment Period:

    July 2016 to June 2017 (11 Months)

    Duties and Responsibilities:

    Receptionist
    • Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
    • Directs visitors by maintaining employee and department directories, and giving instructions
    • Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
    Personal Assistant
    • Screening telephone calls, inquiries, and requests, and handling them when appropriate
    • Welcoming the CEO’s guests
    • Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
    • Typing minutes of meeting reports; organizing meetings
    • Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
    Admin Assistant
    • Designing and producing documents, briefing papers, reports, and presentations
    • Organizing corporate and company entertainment, management meetings, and events
    • Devising and maintaining office systems, including data management, filing, etc.
    • Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
    • Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
    • Sourcing and ordering stationery and office equipment

    Administrative Coordinator/Managing Staff/HR Manager

    Industry:

    Employment Period:

    July 2017 to April 2019 (21 Months)

    Duties and Responsibilities:

    Administrative Coordinator:
    •  Prepare payment certificates
    • Prepare correspondence to government authorities, clients, and supplies
    • Following up and processing all government permits and certificates
    • Provides necessary support for the staff
    • Manage all procurement requests
    • Dealing with finance
    • Manage all administrative reports
    • Conducting interviews
    • Responsible for the company’s petty cash
    Managing Staff / Human Resource Manager
    • Full staff scheduling
    • Schedule an appointment management
    • Track product inventory
    • Send appointment reminders
    • Business reporting
    • Monitoring leadership
    • Staff recruitment
    • Marketing & Promotion
    • Financial Management
    • Prepares employees for assignment by establishing and conducting orientation and training programs.
    • Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
    • Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
    • Maintains human resource staff recruiting, selecting, orienting, and training employees.

    Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to September 2022 (2 Months)

    Duties and Responsibilities:

    •  Managing a large amount of inbound and outbound calls in a timely manner.
    • Following call center scripts when handling different topics
    • Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
    • Appointment Setter
    • Contacting potential customers and arranging sales calls
    • Making a hundred calls or emails per day
    • I am also responsible for keeping records of potential clients and of their productivity
    • Virtual Assistant
    • Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
    • I was also in charge of the Social Media Marketing
    • Recruitment Specialist
    • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
    • Ensuring all relevant communications, records, and data for my agents
    • Handling sourcing of candidates in high-quality or volume environment
    • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

    Owner/Manager

    Industry:

    Employment Period:

    September 2019 to March 2023 (42 Months)

    Duties and Responsibilities:

    • Deliver superior service and maximize customer satisfaction
    • Respond efficiently and accurately to customer complaints
    • Regularly review product quality and research new vendors
    • Organize and supervise shifts
    • Appraise staff performance and provide feedback to improve productivity
    • Estimate future needs for goods, kitchen utensils, and cleaning products
    • Ensure compliance with sanitation and safety regulations
    • Manage the restaurantʼs good image and suggest ways to improve it
    • Control operational costs and identify measures to cut waste
    • Create detailed reports on weekly, monthly, and annual revenues and expenses
    • Promote the brand in the local community through word-of-mouth and restaurant events
    • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    • Train new and current employees on proper customer service practices
    • Implement policies and protocols that will maintain future restaurant operations

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2019 to September 2021 (26 Months)

    Duties and Responsibilities:

    •  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
    • Billing collections, and Technical Support.
    •  Strong verbal and written communication and comprehension skills.
    •  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
    • Can type at least 40 words per minute on chat
    • I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
    •  I am resourceful and able to multitask and have high attention to detail.

    Sales Development Representative

    Industry:

    Consulting (Business & Management)

    Employment Period:

    November 2021 to December 2022 (13 Months)

    Duties and Responsibilities:

    • My job revolves around generating and qualifying new and moving them through the sales pipeline, until theyʼre ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks. Female Marital status Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations. As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

    Freelance - Philippines

    Industry:

    Property / Real Estate

    Employment Period:

    July 2022 to March 2012 (123 Months)

    Duties and Responsibilities:

    Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
    We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    null

    Graduation Date:

    April 30, 2001

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,

    INTERMEDIATE ★★

      Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 15.02, Upload: 41.44
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel Core i5 Ryzen 5)
    • Processor: Intel Core i5 Ryzen 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Deborah

    Candidate ID: 464406


    ADVANCED

      Google Apps, Google Docs, Customer Support, ViciDial...

    INTERMEDIATE

      Transcription, Google Spreadsheet, Zendesk, Client Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Debbie has over 10 years of work experience. She was employed in the BPO, real estate, and marketing companies as a Data Encoder, Customer Service Representative, Executive Assistant, and Campaign Manager. Her most recent job was as a Sales Administration Assistant for an Au-based pool builder client through Remote Staff. Over the years, she gained expertise in
      • Customer Support
      • Appointment Setting
      • Quality Control
      • Email Management
      • Client Relations
      • Sales Verification
    • In addition, she did cold calling, coordinated with business partners, and bridged gaps within different departments.
    • Debbie is adept in using RingCentral, Zendesk, Asana, Google Spreadsheets, Microsoft Office Applications such as Excel and Word, and MS 365.
    • She is available to start immediately.
    • She prefers working during the day, full-time.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary:

    Deborah is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Debbie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Sales Administration Assistant

    Industry:

    Construction / Building / Engineering

    Employment Period:

    November 2022 to July 2023 (8 Months)

    Duties and Responsibilities:

    • Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
    • This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
    • Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
    • The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
    • This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
    • Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
    • The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
      • Coordinate Sales and Preliminaries documentation.
      • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
      • Strong communication, problem solving and interpersonal abilities
      • Organization & Prioritization of Sales & Enquiries Emails.
      • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
      • Strong attention to detail
      • Methodical and thorough approach to daily tasks.
      • Extensive experience in Excel and Word.

    Campaign Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2021 to August 2022 (19 Months)

    Duties and Responsibilities:

    • Training sales agents
    • Appointment setting that offer products
    • In-charge of training quality analyst
    • Documenting leads or prospect buyer

    Quality Control Director

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2016 to January 2021 (60 Months)

    Duties and Responsibilities:

    • In-charge of training quality analyst
    • Develop quality assurance standards and company processes
    • Create quality measurements to track improvement in products

    Finance Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to January 2014 (12 Months)

    Duties and Responsibilities:

    • Collect operational and market data for financial analysis
    • Identify trends and variances from the data

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2010 to January 2013 (36 Months)

    Duties and Responsibilities:

    • Addressed customer inquiries

    Sales And Client Support

    Industry:

    Environment / Health / Safety

    Employment Period:

    September 2023 to January 1970 (644 Months)

    Duties and Responsibilities:

    Inbound Sales

    • Answer inquiries from potential clients.
    • Sell the company’s service to clients through calls.
    • Do sales support and follow-up.
    • Nurture relationships with current customers and perform inbound lead follow-up calls.

    Personal assistant to the CEO.

    • Note taking
    • Calendar organization
    • Sending emails/ correspondence
    • Following up after appointments.

    Email/Live Chat Support Agent

    Industry:

    Food & Beverage / Catering / Restaurant

    Employment Period:

    May 2016 to October 2016 (5 Months)

    Duties and Responsibilities:

    As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience. With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

    Customer Success Officer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2024 to September 2024 (0 Months)

    Duties and Responsibilities:

    As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes. By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

    Education History

    Field of Study:

    Medicine

    Major:

    Medical Transcription

    Graduation Date:

    October 25, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Apps, Google Docs, Customer Support, ViciDial, Email Support,

    INTERMEDIATE ★★

      TranscriptionGoogle SpreadsheetZendeskClient SupportClient Relations

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Dell (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.49/hr

    Ruby

    Candidate ID: 463055


    ADVANCED

      Lead Generation, Lead Mining, Cold Calling, CRM...

    INTERMEDIATE

      Lead Generation...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.49 per hour or $USD 822.26 per month

    Full Time: $USD 9.49 per hour or $USD 1644.53 per month

    Remote Staff Recruiter Comments

    • Ruby has 10 years of relevant work experience catering to clients in the US. She has 8 years of experience in Sales and 3.5 years of experience doing lead generation with Medical and Real Estate Industries. She has strengthened her capabilities in customer service and sales by supporting the following tasks:
      • lead generation/lead mining
      • lead research 
      • outbound calling
      • appointment setting
      • calendar management
      • B2B and B2C campaign
      • email and chat support
    • She can do 100 leads per week and can successfully place 3-5 confirmed appointments
    • She has experience with Google Suite, Microsoft Office, LinkedIn Sales Navigator, Sales Intel, RingCentral, Zoom Info, and HubSpot
    • She can start immediately.
    Predictive Index Behavioral Profile-  Collaborator
    https://www.predictiveindex.com/reference-profile/collaborator/

    Strongest Behaviors

    • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
    • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.

    Behavioral Summary

    Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Ruby “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2013 to March 2015 (14 Months)

    Duties and Responsibilities:

    • Assisting customer queries via chat, emails and calls 
    • Make sure that all inquiries has been addressed appropriately 

    CONSULTANT/EMAIL/CHAT SUPPORT

    Industry:

    Travel / Tourism

    Employment Period:

    April 2017 to May 2018 (13 Months)

    Duties and Responsibilities:

    • Assisting customer via live chat and email 

    OUTBOUND SALES REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2018 to April 2019 (11 Months)

    Duties and Responsibilities:

    • REACHING OUT TO PROSPECT CLIENTS TO OFFER THE FOLLOWING 
      • MERCHANT CASH ADVANCE
      • DURABLE MEDICAL EQUIPMENT (DME)
      • SOLAR PANEL FLAT FEET (FLAT FEE SURCHARGES)

    Cold Caller

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2021 to March 2021 (2 Months)

    Duties and Responsibilities:

    • Doing cold calling with their target industries and companies 
    • Getting successful appointments 

    Sales Development Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to April 2022 (6 Months)

    Duties and Responsibilities:

    • Sales Development Analyst
    • Lead Generation/ Lead MIning (LinkedIn Sales Navigator, Sales Intel, Zoom Info)
    • Research and Insights (LinkedIn, Hubspot)

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2021 to June 2021 (1 Months)

    Duties and Responsibilities:

    • Credit Repair/ Reports and Processing (Credit reports auditor/back office)

    EXECUTIVE ASSISTANT/ ADMIN ASSISTANT/ LEAD MINING

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2021 to August 2022 (8 Months)

    Duties and Responsibilities:

    • Cold Calling
    • Appointment Setting
    • Calendar Scheduling Lead Generation Meeting Scheduler (Zoom/Google Meet)
    • Email Reach outs

    Freelancer

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    March 2023 to June 2023 (3 Months)

    Duties and Responsibilities:

    • Social Media Management (Instagram/Facebook)
    • Email reach outs
    • Cold Calling
    • Graphic Designing via Canva

    Education History


    Skills

    ADVANCED ★★★

      Lead Generation, Lead Mining, Cold Calling, CRM, Outbound Appointment Setting,

    INTERMEDIATE ★★

      Lead Generation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 29.58, Upload: 63.98
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $15.03/hr

    Kyle

    Candidate ID: 456150


    ADVANCED

      Google Adwords Keyword Planner, Google AdWords...

    INTERMEDIATE

      Google Apps, Google Spreadsheet, Google Docs, Google+ Marketing...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.95 per hour or $USD 1035.56 per month

    Full Time: $USD 15.03 per hour or $USD 2604.36 per month

    Remote Staff Recruiter Comments

    Kyle has been working since 2016. 

    He started as a sales representative for a car dealership company based on the US. He experienced receiving clients to inquire and confirm appointments.

    He then worked for Google Ads account where he became a digital marketing strategist. During this tenure, he is able to explain products or services to their target market. As a Google Ads specialist, he has done the following:
    • creation of campaign on the customer's behalf
    • setting up of conversion tracking
    • research and keyword analysis
    • competitor analysis
    He is proficient on the following tools:
    • ICS 
    • ConnectSales
    • Google Keyword Planner
    • SEMrush
    • Google Calendar
    He is confident in client facing activities and report analysis. He is looking for a full-time role and is open to both morning and night shift positions.
     

    Predictive Index Behavioral Profile - Specialist

    predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Kyle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Kyle, who takes responsibilities very seriously.



     

    Employment History

    Digital Marketing Strategist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    May 2020 to July 2022 (26 Months)

    Duties and Responsibilities:

    • Create and optimize ad campaigns and paid search landing pages
    • Analyze and optimize ad campaigns to increase return on investment (ROI)
    • Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
    • Manage and optimize display campaigns across multiple devices
    • Develop PPC strategies to increase online visibility

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2019 to May 2020 (7 Months)

    Duties and Responsibilities:

    • Contact prospective customers by both telephone and email
    • Market Research to develop warm leads
    • Vet lead list for warm and cold leads
    • Identify prospects that fit the target demographic
    • Use product knowledge to showcase the solutions that our company can offer to prospects
    • Up sell additional products as need arises
    • Use database, CRM, or other software to track progress with new prospects

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to August 2019 (37 Months)

    Duties and Responsibilities:

    • Take phone calls
    • Identify the root cause by asking the right probing questions
    • Assist customers in solving customer complaints and placing orders
    • Scheduling appointments and following up thru outbound calls

    PPC Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    March 2022 to February 2024 (23 Months)

    Duties and Responsibilities:

    • Manage all aspects of Google Ad campaigns
    • Perform market research, keyword research, and make a forecast.
    • Create and optimize ad campaigns and paid search landing pages
    • Analyze and optimize ad campaigns to increase conversions
    • Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
    • Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
    • Manage and optimize display campaigns across multiple devices
    • Develop PPC strategies to increase online visibility
    • Collaborate with a team of marketers, Google Ads specialists, and engineers
    • Create an audit and monthly report based on gathered data.

    PPC Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2023 to September 2023 (8 Months)

    Duties and Responsibilities:

    • Manage all aspects of Google Ad campaigns
    • Perform market research, keyword research, and make a forecast.
    • Create and optimize ad campaigns and paid search landing pages
    • Analyze and optimize ad campaigns to increase conversions
    • Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
    • Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
    • Manage and optimize display campaigns across multiple devices
    • Develop PPC strategies to increase online visibility
    • Collaborate with a team of marketers, Google Ads specialists, and engineers
    • Create an audit and monthly report based on gathered data.

    Programmatic Campaign Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2023 to June 2024 (5 Months)

    Duties and Responsibilities:

    • Advertising campaign set-up via the user interface, including:
      • Creative trafficking
      • MMP integration (click link set-up, conversion test of installing apps using an iOS and Android device)
      • Launch/end date scheduling
      • Creating audience lists with the given CSV file
    • In-flight campaign management, including:
      • Add/remove/pause creatives per client request
    • Pause/remove/modify campaigns per client request Reporting, including:
      • Monitoring campaign performances

    Education History

    Field of Study:

    Major:

    Information Technology

    Graduation Date:

    January 2, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Adwords Keyword PlannerGoogle AdWords

    INTERMEDIATE ★★

      Google AppsGoogle SpreadsheetGoogle DocsGoogle+ Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 11.09, Upload: 29.76
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (Core i5 11th Gen)
    • Processor: Core i5 11th Gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Paolo

    Candidate ID: 453375


    ADVANCED

      Salesforce CRM, Inbound Calls, Outbound Appointment Setting, Appointment Setting...

    INTERMEDIATE

      Technical Support, Telemarketing...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Paolo has 4 years of relevant work experience.
    He performed different roles such as Technical Support Representative, Customer Support Representative and Virtual Assistant where he catered industries in the field of  telecommunications, food delivery service and franchising.
    He has served clients in the US and Australia.

    He has performed the following tasks:
    • Taking inbound calls
    • Chat and Email support
    • Appointment Setting
    • Cold Calling
    • Make Facebook advertisement
    • Photo Editing
    • Video editing
    • Conducting online presentations
    Proficient in using the tools/applications such as:
    • Salesforce
    • Zendesk
    • Zopim
    • Slack
    • Microsoft applications
    He is available to start immediately.

    Employment History

    Virtual Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    October 2020 to August 2022 (22 Months)

    Duties and Responsibilities:

    • Work on marketing campaigns for various products. 
    • Appointment Setting
    • Facebook Advertisement 
    • Basic Photo and Video Editing. Data Entry

    Blended - Customer, Email and Chat Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2018 to October 2020 (22 Months)

    Duties and Responsibilities:

    • Tasked to answer calls, email and live chat.
    • Used Salesforce, Zendesk, Zopim as main tools
    • Answered inquiries from customers, riders and restaurants.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2018 to November 2018 (6 Months)

    Duties and Responsibilities:

    • Work on troubleshooting customer's phone, internet and  TV boxes over the phone and providing technicians on- site.

    Chat Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2022 to June 2023 (9 Months)

    Duties and Responsibilities:

    Troubleshooting accounting software via chat Sales

    Telemarketer

    Industry:

    Consulting (Business & Management)

    Employment Period:

    June 2023 to July 2024 (13 Months)

    Duties and Responsibilities:

    Cold Calling, Appointment Setter, Mid- level Representative

    Education History

    Field of Study:

    Marketing

    Major:

    BSBA Major in Marketing Management

    Graduation Date:

    April 25, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRM, Inbound Calls, Outbound Appointment Setting, Appointment Setting, Ad Campaign, English Language, Chat Support,

    INTERMEDIATE ★★

      Technical SupportTelemarketing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 11.38, Upload: 18.18
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Core I5)
    • Processor: Core I5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Frederick

    Candidate ID: 453050


    ADVANCED

      Email management, Cold Calling, Appointment Setting, Inbound Sales...

    INTERMEDIATE

      Sales, Outbound Sales, Inbound Sales, Sales Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.39 per hour or $USD 813.38 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

    Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors

    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    Behavioral Summary

    Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

    • Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

    • His expertise is in the following:

    • Appointment Setting

    • Inbound and Outbound Sales

    • Lead Generation

    • B2B campaign

    • Account Verification

    • Workforce Analysis

    • Property Management

    • Customer Handling

    • Business Analysis

    • Customer Support

  • Adept in using the tools/applications like:

  • SalesForce CRM

  • Blink

  • Bria

  • MS Teams

  • MS Outlook

  • Discord

  • CMS

  • GSuite

  • He can start immediately.


    Predictive Index Behavioral Profile- Promoter

    Strongest Behaviors

    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
    Behavioral Summary

    Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

     

     


  • Employment History

    Client Business Analysts / Workforce Real Time Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2008 to December 2012 (52 Months)

    Duties and Responsibilities:

    Client Business Analyst || August 8 2008 – January 25, 2010
    • Inbound call done
    • Outbound call for leads
    • Activation of new Phones
    • First level troubleshooting of accounts.
    • Upselling – Sells Features and Rate plan Change
    • Checks billing account and usage of phone
    Real Time Analyst || January 26, 2010 – December 13, 2012
    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Workforce Specialists

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to April 2014 (16 Months)

    Duties and Responsibilities:

    •  Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Financial Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to June 2015 (13 Months)

    Duties and Responsibilities:

    • Answers inbound inquiries of customers.
    • Update customers status
    • Transfer customers to the right dept if misrouted to our dept.
    • Sends Envelope / Coupon on customers requests especially for update on their Dependents.
    • Respond to all customers concern

    Workforce Real Time Specialists 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to December 2015 (3 Months)

    Duties and Responsibilities:

    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging / Plotting of Schedules done as well 

    Sales Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2016 to December 2016 (11 Months)

    Duties and Responsibilities:

    • Tailor fit customers account to ensure they will be able to get the best service
    • Offer Data, Rate Plan Change
    • Provide billing info

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to December 2017 (6 Months)

    Duties and Responsibilities:

    • Process move requests of the customers
    • Offer VHC Lead
    • Offers Bundling of customers services
    • Providing info on the account as well as updating customers information
    • Check status of Phone / Internet connection and provide information on when the connection date will be processed.

    Inbound Sales (Voice and Chat)

    Industry:

    Government / Defence

    Employment Period:

    December 2017 to July 2022 (54 Months)

    Duties and Responsibilities:

    • Process sales requests of the customers
    • Offer additional services to the customers,
    • Provide better experienced to the customers.
    • Web messaging handling multiple concurrency
    • Handles billing, 1st level troubleshooting
    • Tailor fit plans for customer
    • Outbound call – existing leads

    Education History


    Skills

    ADVANCED ★★★

      Email management, Cold Calling, Appointment Setting, Inbound Sales, Property Management, B2B Calling, Workforce management, Outbound Calling, Inbound Calls, Account Management, Salesforce CRM, Photo Editing, Microsoft Outlook, CMS, Bria,

    INTERMEDIATE ★★

      Sales, Outbound Sales, Inbound SalesSales ManagementTele SalesCorporate SalesSales operations

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17530409626
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP and ACER (Intel Core i7 and Ryzen 5 7535)
    • Processor: Intel Core i7 and Ryzen 5 7535
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Nelli

    Candidate ID: 452915


    ADVANCED

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation...

    INTERMEDIATE

      Project Management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

    • Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
    • Proactively collaborated with sales teams and exceeded quotas.
    • Specialized in lead generation through LinkedIn and Google Chrome.
    • Demonstrated experience in qualifying leads and closing via appointment scheduling.
    • She is familiar with Salesforce and LinkedIn Sales Navigator.
    Key Skills
    • Salesforce CRM (Advanced)
    • Outbound Appointment Setting (Advanced)
    • Inbound/Outbound Sales (Advanced)
    • Customer Service (Advanced)
    • Project Management (Advanced)
    • Lead Generation (Advanced)
    • Calendar Management (Advanced)

    Predictive Index Behavioral Profile - Venturer

    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

    Behavioral Summary

    Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

    • Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
      • B2B campaign
      • Lead generation
      • Appointment setting
      • Project management
      • Telemarketing
      • Inbound Sales
      • Outbound Sales
    • She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
    • Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary:

    Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to March 2018 (11 Months)

    Duties and Responsibilities:

    I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts. Additionally, I can recommend phone accessories and devices based on customer needs.

    CUSTOMER SALES REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to February 2017 (30 Months)

    Duties and Responsibilities:

    In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

    Primary English Teacher

    Industry:

    Education

    Employment Period:

    April 2023 to September 2023 (5 Months)

    Duties and Responsibilities:

    • Teaching basic English Subject for primary kids 
    • Assist the kids for learning curve and go through with their modules 

    SALES & MARKETING CONSULTANT

    Industry:

    Printing / Publishing

    Employment Period:

    May 2018 to January 2020 (19 Months)

    Duties and Responsibilities:

    My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK. I also manage invoicing, billing, project management, and post-production tasks. Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2020 to February 2021 (12 Months)

    Duties and Responsibilities:

    I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA. My role includes handling inbound calls and making outbound calls for payments and collections.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Utilities / Power

    Employment Period:

    March 2021 to June 2022 (14 Months)

    Duties and Responsibilities:

    My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator. I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures. Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    July 2022 to December 2023 (17 Months)

    Duties and Responsibilities:

    I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks. My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce. Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

    APPOINTMENT SETTER

    Industry:

    Telecommunication

    Employment Period:

    May 2024 to December 2024 (7 Months)

    Duties and Responsibilities:

    The role involves making outbound calls to businesses using a large lead database. The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments. Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Associate Degree in Financial Accounting

    Graduation Date:

    April 22, 2022

    Located In:

    United States

    License and Certification: :

    Advance English - American Council on the Teaching of Foreign Languages

     


    Skills

    ADVANCED ★★★

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation, Outbound Appointment Setting, Outbound Sales, Project Management, Administrative Support, Calendar Management, Salesforce CRM,

    INTERMEDIATE ★★

      Project Management

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: 100 mbps
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (AMD Ryzen 3)
    • Processor: AMD Ryzen 3
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Cristine

    Candidate ID: 452794


    ADVANCED

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

    INTERMEDIATE

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.39 per hour or $USD 813.38 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
    • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
    • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
    • In her entire professional career, she has performed the following tasks:
      • Scheduling and confirmation of appointments
      • Maintaining event calendars
      • Answering all inbound calls for inquiries
      • Sorting and organizing of records accurately
      • Email management
      • Travel itinerary management
      • Maintenance and updating of supplier information
      • Creation of purchase orders ensuring relevant procurement
      • Preparation of reports
      • Product research
      • Analyzing, and approving products and services to be purchased
      • Calculation of profits
    • She is an able user of the following tools/software:
      • Microsoft ZIP
      • IFCA (PMS) System
      • Opera System
      • Microsoft and Office 365
      • Canva
      • Amazon FBA
      • Amazon calculator
    • She is ready to start immediately.

    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors

    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary

      A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

    Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


    Employment History

    Product Sourcing Specialist

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2022 to November 2022 (3 Months)

    Duties and Responsibilities:

    • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
    • Implementing inventory optimization strategies within the company.
    • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
    • Negotiating price, quantity, and delivery schedules with suppliers.
    • Assessing quotes and compiling a detailed assessment of cost breakdowns.
    • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
    • Providing solutions to improve company spending and outsourcing.
    • Ensure timeliness and accuracy of work prior to submission.
       

    Procurement Officer | Receptionist/ Admin Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    September 2017 to February 2022 (52 Months)

    Duties and Responsibilities:

    Procurement Officer | October 02, 2019-February 20, 2022

    • Reviewing, comparing, analyzing, and approving products and services to be purchased.
    • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
    • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
    • Review quality of purchased products.
    • Prepare reports and updates as and when required.
    • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
    • Process suppliers’ payment and follow up payments to Accounts Department.
    • Provides assistance to Senior Procurement Officer in all aspects.
    • Ability to manage and maintain good relationships with vendors.

    Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

    • Greet clients and visitors with a positive, helpful attitude.
    • Manage meeting room bookings and ensure that everything is in order.
    • Keep meeting rooms clean and tidy.
    • Schedule and confirm appointments and maintain event calendars.
    • Answers all incoming phone calls and dialing international numbers.
    • Deal with complaints or problems.
    • Manage and maintain petty cash.
    • Sort, organize and maintain office records accurately.
    • Assisting colleagues with administrative tasks.
    • Answering, forwarding, and screening phone calls.
    • Sorting and distributing mails.

    Receptionist/ Reservation Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2016 to July 2017 (7 Months)

    Duties and Responsibilities:

    • Processes reservations by mail, telephone, fax or central reservation systems referral.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and take down messages.
    • Processes reservations from the sales office, other hotel departments, and travel agents.
    • Creates and maintains reservation records by date of arrival and alphabetical listing.
    • Processes cancellations and modifications and promptly relays this information to the front desk.
    • Assists in preregistration activities when appropriate.
    • Monitor, organize and forward emails.
    • Maintain records and files.

    Guest Service Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    March 2016 to December 2016 (9 Months)

    Duties and Responsibilities:

    • Administering check-ins and check-outs.
    • Providing front desk services to guests.
    • Assigning rooms and taking care of administrative duties.
    • Delivering mail and messages.
    • Processing guest payments.
    • Coordinating with bell service and staff management.
    • Accommodating general and unique requests.

    Medical Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2023 to March 2025 (26 Months)

    Duties and Responsibilities:

    • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
    • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
    • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
    • Confirm each patient’s insurance eligibility and validity.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    December 19, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

    INTERMEDIATE ★★

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel Core i3)
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Kirsty

    Candidate ID: 452232


    ADVANCED

      Technical Support, Salesforce CRM, Outbound Sales, B2B Calling...

    INTERMEDIATE

      Technical Support, Salesforce CRM, Microsoft Office...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Kirsty has been working for more than 10 years for various BPO companies. She handled different roles wherein she started as a Customer Care Specialist and then became a Technical Support. She had also catered to US, UK, and Australian clients being a Sales Representative. In addition, she has experience working as a Publishing Consultant wherein she managed professional authors through the publication process, and as an HR Specialist focusing on screening candidates and implementing training and development plans. 
    • Recently, she worked remotely as an HR Manager for a US-based company where her involvement was in general - recruitment, employee relations, compensation and benefits, and training and development. At the same, she was also engaged with Sales - doing lead generation and appointment setting. 
    • Overall, her expertise is in the following:
      • Customer Service
      • Outbound Sales
      • B2B campaign
      • Recruitment
      • Onboarding
      • ESL Teaching
      • Appointment Setting
      • Account Management
    • She is adept in using tools/applications such as Salesforce and Microsoft Office - Word, Powerpoint, Excel, SharePoint, and Outlook.
    • She is available to start immediately.
    Predictive Index Profile - Operator
    https://www.predictiveindex.com/reference-profile/operator/

    Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Kirsty will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

     

     


    Employment History

    Outbound Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2022 to June 2022 (4 Months)

    Duties and Responsibilities:

    • We focuses on securing sales by reaching out to clients through calls, correspondence.
    • They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
    • We assure all timelines and budgets stay in place and we find the right service providers for the customers.

    Publishing Consultant

    Industry:

    Printing / Publishing

    Employment Period:

    September 2021 to March 2022 (6 Months)

    Duties and Responsibilities:

    • We manages an author’s project through the entire writing, production, and publishing process.
    • We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
    • We set expectations all through the project, so the author has no surprises.
    • We assure all details are covered.
    • We assure all timelines and budgets stay in place and we find the right service providers for the author.

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2021 to August 2021 (6 Months)

    Duties and Responsibilities:

    • We specializes in offering administrative services to clients from a remote location, usually a home office.
    • Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

    English Teacher

    Industry:

    Education

    Employment Period:

    January 2020 to August 2021 (19 Months)

    Duties and Responsibilities:

    • We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
    • We keep track of student progress and customize individualized plans for students with special requirements.

    HR Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2019 to January 2020 (10 Months)

    Duties and Responsibilities:

    • I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
    • Administering health and life insurance programs, implementing training and development plans,
    • Updating employee records with new hire information and/or changes in employment status.

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2017 to January 2019 (23 Months)

    Duties and Responsibilities:

    • We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

    Customer Care Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2010 to February 2011 (6 Months)

    Duties and Responsibilities:

    • We call potential customers, without any prior solicitation.
    • We sell prescriptions for male enhancement.

    Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2012 to January 2017 (51 Months)

    Duties and Responsibilities:

    • We manage, maintain, and repair IT systems.
    • Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

    Appointment Setter

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to November 2022 (4 Months)

    Duties and Responsibilities:

    • Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

    HR Manager/Lead Scraping

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2022 to March 2023 (4 Months)

    Duties and Responsibilities:

    HR Manager
    I am responsible for Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages, administering health
    and life insurance programs, implementing training and development plans.

    Updating employee records with new hire information and/or changes in employment status.

    I’m in charge of planning, arranging, and managing the hiring of new personnel

    Lead Scraping
    I am in charge of finding new customers for my client’s goods and services and ensuring the commencement of target market interest in a firm. I usually set up appointments and discover potential prospects for the sales team. I look for prospects. and use strategic methods to pique the interest of potential clients to improve future sales.

     

    Education History

    Field of Study:

    Art/Design/Creative Multimedia

    Major:

    Mass

    Graduation Date:

    January 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical Support, Salesforce CRM, Outbound Sales, B2B Calling,

    INTERMEDIATE ★★

      Technical SupportSalesforce CRMMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 9.50, Upload: 55.33
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Roxanne

    Candidate ID: 439180


    ADVANCED

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales...

    INTERMEDIATE

      Technical Support, Lead Generation, B2B Marketing...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    Roxanne (Roxy) is an experienced customer service and outbound sales professional with a strong background in handling inbound and outbound calls, lead qualification, CRM management, and customer follow-ups. She has five years of experience in the BPO industry, handling customer service for companies in the U.S. and New Zealand. Additionally, she has worked remotely for HR software and digital marketing agencies, focusing on outbound sales and appointment setting.
    • She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
    • Handled inbound and outbound calls for a U.S.-based fast-food company.
    • Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
    • Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
    • Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
    • Prepares by reviewing customer notes before calls to provide tailored solutions.
    Predictive Index Behavioral Profile - Maverick

    Strongest Behaviors
    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    Behavioral Summary

    Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

    Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.


    Employment History

    Techncal Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to June 2017 (14 Months)

    Duties and Responsibilities:

    • Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
    • Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
    • Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
    • Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
    • Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
    • Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to December 2018 (9 Months)

    Duties and Responsibilities:

    • Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
    • Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
    • Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
    • Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2019 to April 2022 (36 Months)

    Duties and Responsibilities:

    • Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
    • Educating customers on their account options and ensuring transparency in charges and payments.
    • Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
    • Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
    • Troubleshooting technical and service-related issues to ensure seamless customer experiences.
    • Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
    • Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

    Lead Generation Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    April 2022 to May 2023 (13 Months)

    Duties and Responsibilities:

    • Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
    • Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
    • Qualify leads by asking targeted questions to assess their suitability for the company's services.
    • Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
    • Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
    • Conduct market research to identify new business opportunities and expand the contact database.
    • Proactively follow up with leads to nurture relationships and increase conversion rates.

    Outbound Sales Representative and Client Success Manager

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2023 to February 2025 (21 Months)

    Duties and Responsibilities:

    • Conducts discovery calls to qualify prospects
    • Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
    • CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
    • Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
    • CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

    Business Development Representative (Part-Time)

    Industry:

    Entertainment / Media

    Employment Period:

    April 2024 to February 2025 (10 Months)

    Duties and Responsibilities:

    • Conduct in-depth lead research to identify and compile targeted prospect lists.
    • Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
    • Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
    • Craft personalized and engaging outreach messages to increase response rates and conversion.
    • Manage and optimize automated outreach sequences while ensuring compliance with best practices.
    • Schedule and coordinate discovery calls between potential clients and sales representatives.
    • Maintain an organized CRM system by accurately logging interactions and tracking lead status.
    • Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
    • Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
    • Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

    Lead Generation Specialist

    Industry:

    Consulting (Business & Management)

    Employment Period:

    July 2023 to January 2024 (6 Months)

    Duties and Responsibilities:

    • Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
    • Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
    • Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
    • Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Technical Teachers Education

    Graduation Date:

    April 14, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales,

    INTERMEDIATE ★★

      Technical SupportLead GenerationB2B Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17395398584
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel(R) Core(TM) i7-4790)
    • Processor: Intel(R) Core(TM) i7-4790
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    Maria

    Candidate ID: 437441


    ADVANCED

      Technical Support, Sales, Customer Service, Virtual Assistant Skills...

    INTERMEDIATE

      Lead Generation, Technical Support, Xero...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Remote Staff Recruiter Comments

    • Ria has been working for almost 15 years as a Customer Service Representative, Technical Support, Telemarketer, Virtual Assistant, Appointment Setter, and  Executive Service Specialist within the BPO industry.
    • She is knowledgeable in doing tasks:
      • Customer Handling
      • Technical Support
      • Phone Support
      • Selling Product
      • Marketing Research
      • Calendar Management
      • Email Management
      • Data Mining
      • Lead Generation
      • Data Entry
      • Customer Satisfaction
    • She is adept at using tools like:
      • Salesforce
      • Vodafone
      • Avaya
      • Microsoft Office
      • RingCentral
      • Google Application
      • Xero
      • Slack
      • Zoom
    • She can start immediately. For any full-time position.


    Predictive Index Behavioral Profile- Collaborator

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

    Behavioral Summary

    Maria Fatima is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2008 to June 2014 (77 Months)

    Duties and Responsibilities:

    • Campaign: US eCommerce
    • Inbound Calls as a Customer Service Agent.
    • Tracking Packages for the Customer.
    • Refunds and Replacements.
    • Basic Troubleshooting

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to January 2016 (11 Months)

    Duties and Responsibilities:

    • Campaign: Telecommunication
    • Inbound Calls as Customer Service Agent.
    • Processing Refunds/Promo.
    • Activations of Prepaid cards.
    • Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
    • Basic Mobile and Network Troubleshooting

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to January 2017 (23 Months)

    Duties and Responsibilities:

    • Inbound Calls as Customer Service Agent.
    • Basic Troubleshooting of Microsoft Surface Devices.
    • Microsoft Surface Replacement.

    TELEMARKETER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to August 2016 (6 Months)

    Duties and Responsibilities:

    • Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

    OUTBOUND SALES

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2017 to January 2018 (11 Months)

    Duties and Responsibilities:

    • Marketing Research
    • Outbound Calls for Marketing Purposes
    • Agile CRM: storing and updating client’s profile
    • Inbound Calls as Customer Service Agent.
    • Inbound Calls for booking purposes.
    • Manage Client’s Calendar (Schedules)
    • Manage Client’s Email
    • Manage the Business Facebook Account.
    • Using Xero for invoice purposes.
    • Using Excel applications.
    • Using x-lite
    • Using Stripe application for receiving payments.
    • Using Slack Application.

    APPOINTMENT SETTER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2018 to January 2020 (20 Months)

    Duties and Responsibilities:

    • Marketing Research/ Data Mining
    • Outbound calls for appointments.
    • Lead Generation.
    • Using Gold Mine CRM: Client’s profile
    • Using Excel applications.

    EXECUTIVE SERVICES SPECIALIST I

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to April 2021 (1 Months)

    Duties and Responsibilities:

    • Lead Generation.
    • Using Excel applications.
    • Outbound calls for appointments.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2020 to March 2022 (14 Months)

    Duties and Responsibilities:

    • Inbound calls
    • Outbound calls
    • Order Management
    • Email Support
    • Chat Support
    • Tech Support
    • Sales Support

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    English

    Graduation Date:

    January 1, 1992

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical Support, Sales, Customer Service, Virtual Assistant Skills, Telemarketing,

    INTERMEDIATE ★★

      Lead GenerationTechnical SupportXero

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download:44.02 Upload: 1.00
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: AMD (Ryzen 3 2200G)
    • Processor: Ryzen 3 2200G
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Michelle

    Candidate ID: 431983


    ADVANCED

      Social Media Management, Community development, Social Media Marketing, Social Media...

    INTERMEDIATE

      Appointment Setting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.36 per hour or $USD 724.50 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Michelle Bernice Garcia has a robust background in social media management and marketing, with significant experience in project management, graphic design, and administrative tasks. Her proficiency with various tools and readiness to start immediately make her a strong candidate for roles in marketing and social media management.

    Evaluation Comments:

    • Michelle has a diverse background in social media management, tech support, and tutorial services.

    • She has experience in multiple industries and is capable of handling a wide range of tasks from community management to video editing.

    • She is knowledgeable in various tools and is ready to start immediately.

    Key Strengths:

    • Social Media Management: Advanced skills in managing and marketing on social media platforms.

    • Project Management: Proficient in planning, executing, and managing projects.

    • Graphic Design: Skilled in creating visual content for various platforms.

    • Administrative Support: Strong administrative skills including appointment setting and general admin tasks.

    • Training and Development: Experienced in coaching and training.

    Technical Expertise:

    • Tools: Canva, Google Suite, MS Apps, Vegas Pro, Adobe Premiere, Asana, Trello, Buffer, Hootsuite, ClickUp

    Strongest behaviors:

    Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.

    Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

    Summary:

    Michelle Bernice is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

    Her drive is purposeful, directed at getting things done quickly. She is an individual who responds positively and actively to challenges and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

    • Bernz started her professional career in tutorial services in 2008.
    • She also had her career as a tech support in Xbox in a BPO set-up.
    • She then ventured into social media management and marketing for 4 years. She has worked with several industries on telecommunication, BPO and hospitality.
    • She is able to perform the following tasks:
      • Community Management
      • Social Media Management
      • Social Media Marketing
      • Graphic Design
      • Email Marketing
      • Project Management
      • Video Editing
      • Appointment Setting
      • Admin Tasks
    • She is knowledgeable on the following tools:
      • Canva
      • Google Suite
      • MS Apps
      • Vegas Pro
      • Adobe Premiere
      • Asana
      • Trello
      • Buffer
      • Hootsuit
      • ClickUp
    • She is ready to start immediately.

    Employment History

    Social Media Strategist

    Industry:

    Hotel / Hospitality

    Employment Period:

    July 2022 to May 2023 (9 Months)

    Duties and Responsibilities:

    • Head of Social Media Manager 
    • Strategy for social media campaigns 
    • Do content writings 
    • Producing graphics for the content 
    • Developing content strategy 

    Social Media Manager

    Industry:

    Employment Period:

    January 2020 to May 2021 (16 Months)

    Duties and Responsibilities:

    • Owning social media strategy, and developing and producing visual storytelling across all social channels.
    • Plan and implement organic social media strategies in support of the brand and business goals, driving revenue, awareness, engagement, and traffic. 
    • Own development of monthly content calendars designed to increase the restaurant's audiences and drive product awareness. 
    • Oversee asset creation and lead photoshoots for social channels. Expected: 1-2 photoshoots per month.
    • Oversee social editorial calendar and posting, maintaining visual and conceptual consistency and taking into account restaurant brands’ objectives; strategize ongoing content themes, including the look and feel, to foster and grow brands’ social presence. 
    • Spearhead and execute live-capture strategy and storytelling, both photo and video.
    • Capture social media content and produce on-the-fly content (visual and copy) for live events.
    • Write all social media captions across channels, create Instagram Stories, and spearhead trials and strategies on new social media platforms like Tiktok.
    • Research competitive landscape to identify seasonal trends, strategic initiatives, best practices, and social innovation
    • Monitor and analyze social trends & metrics to propose effective strategies for growth; provide ongoing performance reports.
    • Identify brand-right influencers, develop relationships, and manage ongoing paid influencer campaigns and activations.
    • Contribute to cross-functional initiatives, including campaign development, new store openings, events, and more. 

    Appointment Setter

    Industry:

    Consulting (Business & Management)

    Employment Period:

    February 2015 to May 2016 (15 Months)

    Duties and Responsibilities:

    1. I field basic questions and concerns about the products and services. 2. I schedule consultations between the prospective client and a Sales Representative. 3. I keep a detailed log of calls, including those which were not answered. 4. I attempt to contact prospective clients who you have been unable to contact.

    Social Media Specialist

    Industry:

    Entertainment / Media

    Employment Period:

    August 2018 to June 2019 (9 Months)

    Duties and Responsibilities:

    I use posts, comments, and replies to engage with their audience and develop a relatable company voice. I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions. I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships. In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

    General Virtual Assistant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2018 to September 2018 (8 Months)

    Duties and Responsibilities:

    I screen all visitors and determine what level of support they need while offering polite, professional customer service. I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation. I train other administrative staff on company policies and marketing practices. I also tapped my marketing skills as a social media manager and community builder.

    Executive Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    October 2018 to June 2019 (7 Months)

    Duties and Responsibilities:

    My job as a general virtual assistant developed into an executive assistant. I screen all visitors and determine what level of support they need while offering polite, professional customer service. I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation. I train other administrative staff on company policies and marketing practices. I also tapped my marketing skills as a social media manager and community builder. I use posts, comments, and replies to engage with their audience and develop a relatable company voice. I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions. I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships. In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

    Education History

    Field of Study:

    Agriculture/Aquaculture/Forestry

    Major:

    Forestry and Natural Resources Governance

    Graduation Date:

    October 22, 2009

    Located In:

    Philippines

    License and Certification: :

    • International Homeschool Speaker 2018, 2019
    • CEO, Founder of STPH
    • Co-Found


    Skills

    ADVANCED ★★★

      Social Media Management, Community development, Social Media Marketing, Social Media, Graphic Design, Pinterest Marketing, Facebook Ads, Administrative Skills, Administrative Support, Project Management, Project Planning, Project Support, Training and Development, Coaching, Speaking Skills,

    INTERMEDIATE ★★

      Appointment Setting

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.13/hr

    Mnemosyne

    Candidate ID: 429690


    ADVANCED

      Customer Handling, Customer Experience, Administrative Support, Phone Support...

    INTERMEDIATE

      Sales, Spreadsheets, Email Handling, Microsoft Outlook...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Full Time: $USD 7.13 per hour or $USD 1235.71 per month

    Remote Staff Recruiter Comments

    Nems worked in the BPO for 10 years and started her career in the virtual assistance 1 and a half years ago.

    She is proficient in supporting the following:
    • Outbound B2B sales
    • Appointment setting
    • After sales
    • Admin assistance
    • Loan processing
    • Tutoring
    • Order processing and verification
    • Basic troubleshooting
    • Customer support
    She is exposed to the following tools/applications:
    • Grasshopper
    • Google Suite
    • DocHub
    • Slack
    She was a sales representative for 3 years for a B2B account, where she offered software and hardware. 

    She holds a degree in Mass Communication.
    She can start immediately.
    She prefers day shift, but is willing to do the night shift as well.

    Predictive Index Behavioral Profile - Adapter

    Strongest Behavior
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
    • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
    • Works steadily at an even pace; most productive with fewer interruptions.
    Behavioral Summary

    Mnemosyne is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.


     

    Employment History

    Phone Banker

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2014 to August 2016 (30 Months)

    Duties and Responsibilities:

    • Verify customers daily bank transactions.
    • Provided assistance in filing fraud claims on their account.
    • Handled 50-60 calls a day gave customer excellent resolution
    • A constant top 10 CSAT achiever

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2016 to September 2019 (35 Months)

    Duties and Responsibilities:

    • Managed emails in a timely manner
    • Processed orders accurately and skyrocketed their sales
    • Outbound calls to dormant clients to do business with the company again

    English Tutor

    Industry:

    Education

    Employment Period:

    November 2019 to January 2022 (25 Months)

    Duties and Responsibilities:

    • Teaching Japanese students the English language

    Administrative Assistant/Collections Specialist

    Industry:

    Property / Real Estate

    Employment Period:

    August 2020 to October 2020 (2 Months)

    Duties and Responsibilities:

    • Process rental collections on the property
    • Doing outbound calls to tenants for rental payment updates
    • Process lease renewals and expiration
    • Making calls and set up accounts for the rental properties with the utility companies
    • Process work orders for unit repairs
    • Answer phone calls for all other concerns

    Administrative Assistant / Loans Processing and Escrow Assistant

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2020 to April 2022 (17 Months)

    Duties and Responsibilities:

    • Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
    • Process verification of employment
    • Request evidence of insurance and updating of master insurance
    • Doing outbound calls to borrower's company for validation of information
    • Requesting verification of account through borrower's bank • filing of documents and sending it for verification
    • Doing outbound calls for follow up with the documents
    • Merging of documents into 1 file
    • Request titles, payoffs, and escrow conditions

    Inside Sales Agent

    Industry:

    Property / Real Estate

    Employment Period:

    June 2022 to July 2022 (1 Months)

    Duties and Responsibilities:

    • Call out leads from CRM
    • Set appointment for Real Estate Agents
    • Answer emails and text messages inquiry and concerns

    Administrative Assistant / Social Media Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    August 2022 to January 2023 (5 Months)

    Duties and Responsibilities:

    • Worked as an Admin Assistant for a brokerage company
    • Interacts with social media platform like Facebook and Instagram, answering comments and messages
    • Create email templates for emails and text messages for agents
    • Creates promotional emails
    • Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
    • Onboarding new agents
    • Data encoding
    • Call out leads and agents for appointments and seminars
    • Receiving phone calls
    • Record agents data and sales

    Administrative Assistant/ Sales Representative

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2023 to July 2023 (5 Months)

    Duties and Responsibilities:

    • Worked as an Admin Assistant / Sales for a Credit repair company
    • Incharge of social media functions like posting promotional campaigns and inteactions
    • Create promotional emails and text messages to clients and leads
    • Data encoding
    • Answer phone calls
    • Interview applicants for office position
    • Answer phone queries about due dates/ services status and updates

    Processor

    Industry:

    Insurance

    Employment Period:

    September 2023 to May 2024 (8 Months)

    Duties and Responsibilities:

    • Process insurance application for nursing facility patients to cover their stay in the facility.

    Education History

    Field of Study:

    Mass Communications

    Major:

    Graduation Date:

    April 2, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer HandlingCustomer ExperienceAdministrative SupportPhone Support

    INTERMEDIATE ★★

      SalesSpreadsheetsEmail HandlingMicrosoft Outlook

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/12564129950
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer Nitro (Nitro)
    • Processor: Nitro
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.39/hr

    Emilynn

    Candidate ID: 428698


    ADVANCED

      Appointment Setting, Inbound Calls, Customer Service, Sales...

    INTERMEDIATE

      Technical Support, Chat Support, Email Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.28 per hour or $USD 804.49 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
    • Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
    • Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
    • Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
    • Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

    Predictive Index Behavioral Profile - Individualist

    Strongest Behaviors
    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
    • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    Behavioral Summary
    Emilynn Fe is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. 

     

    Employment History

    Appointment Setter

    Industry:

    Healthcare / Medical

    Employment Period:

    April 2021 to October 2023 (29 Months)

    Duties and Responsibilities:

    • Ensure each prospective client and potential customer has a positive experience with our company
    • Take the initiative to learn about the company and grow within the role
    • Prioritize which appointments take priority over others to maximize revenue
    • Field incoming phone calls and convert 50% or more to appointments
    • Develop and distribute reports of each day’s appointments
    • Use Microsoft Office suite to manage various aspects of the job
    • Demonstrate a pleasant disposition with each prospect
    • Properly explain the products and services to prospective customers when making appointments
    • Complete required call sheets at the end of each day

    CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2021 to December 2022 (16 Months)

    Duties and Responsibilities:

    • Maintains customer relationship by responding to inquiries; documenting actions.
    • Prepares for customer inquiries by studying products, services, and customer service processes.
    • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
    • Records customer inquiries by documenting inquiry and response in customers’ accounts.
    • Improves quality service by recommending improved processes; identifying new product and service applications.
    • Updates job knowledge by participating in educational opportunities.
    • Accomplishes customer service and organization mission by completing related results as needed.

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2012 to November 2013 (13 Months)

    Duties and Responsibilities:

    • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
    • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
    • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
    • Create and maintain record of daily problems and remedial actions taken, using call-center database

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2013 to August 2018 (56 Months)

    Duties and Responsibilities:

    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they’re still satisfied with any purchases
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service
    • Working with a team of CSRs and other departments to find appropriate solutions

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2018 to February 2020 (16 Months)

    Duties and Responsibilities:

    • Serves customers by providing product and service information and resolving product and service problems.
    • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

    Executive Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    May 2023 to May 2024 (12 Months)

    Duties and Responsibilities:

    Managing Clients Appointment / Data Entry Work / Check on her Schedule

    Education History

    Field of Study:

    Food Technology/Nutrition/Dietetics

    Major:

    Graduation Date:

    March 18, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Inbound Calls, Customer Service, Sales,

    INTERMEDIATE ★★

      Technical SupportChat SupportEmail Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 28.78, Upload: 59.35
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Core i3a)
    • Processor: Core i3a
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Levilyn

    Candidate ID: 422857


    ADVANCED

      Customer Service, Administrative Support, Retention, Account Validation...

    INTERMEDIATE

      Microsoft Office, CRM, Google Apps, Team Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Levi has over eight years of experience in customer service and one year of experience as an appointment setter Worked for a BPO company providing support to US-based customers having issues with their internet service
    • Promoted as team lead where she managed a team of fifteen customer service agents Conducted coaching, assessments, and feedback to team members Handled escalation calls transferred from level one agents She also worked as an in-house customer service representative for a US-based bank Assisted customers with their credit card applications and provided updates on the status of the application At her most recent job, she was an appointment setter for an insurance and forms management system company in the US
    • Contacted dental clinics offering product demos Send out product details and materials to interested prospects  Schedule interested leads/prospects with the sales team for a product demo
    • She is open to both part-time and full-time positions and is available to start immediately
    Predictive Index Behavioral Profile - Collaborator

    Strongest Behavior
    • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
    • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
    • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
    Behavioral Summary

    Levilyn is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    She is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


     

    Employment History

    Engagement Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2021 to February 2024 (30 Months)

    Duties and Responsibilities:

    • Reaching out to prospect dental offices for Demo and possible Sale.
    • Updating database with new information.
    • Gathering important information needed on client's demo.
    • Sending emails to prospect clients and following up on their schedules.

    Customer Service Representative II

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2017 to December 2020 (39 Months)

    Duties and Responsibilities:

    • Assisting customers on their credit card application.
    • Providing status of the credit card application.
    • Analyzing application for possible re-evaluation.

    Account Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2013 to April 2017 (48 Months)

    Duties and Responsibilities:

    • Leads and manages the team to provide optimal execution of call center operations activities
    • Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
    • Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
    • Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
    • Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to April 2013 (26 Months)

    Duties and Responsibilities:

    • Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
    • Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
    • Performing critical thinking to resolve customer's reason for calling.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Business Teacher Education

    Graduation Date:

    May 4, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Administrative Support, Retention, Account Validation, Customer Handling, Appointment Setting, Outbound Appointment Setting, Inbound Calls,

    INTERMEDIATE ★★

      Microsoft Office, CRMGoogle AppsTeam ManagementTraining and DevelopmentOutbound Sales

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 17.95, Upload: 36.88
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Intel Core i5-4300M)
    • Processor: Intel Core i5-4300M
    • Operating System: Windows 10

    All-inclusive Rate: USD $16.05/hr

    Prince

    Candidate ID: 422834


    ADVANCED

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling...

    INTERMEDIATE

      Email management, Calendar Management, Time Management, Web Service Development...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 14.00 per hour or $USD 1213.31 per month

    Remote Staff Recruiter Comments

    • Prince Nel has more than 10 years of work experience in various fields. He worked in several BPOs, Sales and Recruitment Industries. Prince is proficient in the following skills:
      • B2B
      • Customer Support
      • Inbound and Outbound Sales
      • Lead Generation
      • Appointment Setting
      • Recruitment
      • Boolean Search
    • He is using the following tools:
      • Seamless.io
      • MS Dynamics
      • CRM
      • Sales Force
      • Zoom info
    • He can start ASAP for any part-time position.
     

    Predictive Index Behavioral Profile - Altruist

    predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors

    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Prince Nel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Prince Nel gets along easily with a wide variety of people.


    Employment History

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Answered Inbound Calls and booked hotel, flight, and car reservations

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Responsible for assisting customers in processing their payment and sending them their ebill
    • Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
    • Upsell customers with our plans that fit their monthly usage and budget
    • Educate customers regarding their usage and the charges in their bill
    • Assisted customers in troubleshooting their handsets
    • Created Job Orders for Internet service connections for Boutique businesses in Australia.

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to January 2015 (8 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
    • Assisted customers in updating their Windows Software
    • Identified and reported bugs from the Windows software update to Microsoft Software Engineers
    • I contributed 90% Customer Satisfaction Rate consistently  to our team

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to October 2016 (20 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Play Store account
    • Assisted customers with refund requests and account recovery when needed
    • Identified and reported bugs from the Play Store App to the play store developer.
    • I contributed 90% Customer Satisfaction Rate consistently  in our team.

    Manager, Acquisitions and Partnerships

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2021 to August 2021 (1 Months)

    Duties and Responsibilities:

    • Responsible for Account Management and Client Engagement
    • Developed and implemented more strategic and measurable department KPIs
    • Responsible for lead generation
    • Managed and mentored team of 10 full-time sales representative

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2021 to October 2022 (14 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Sr. Level Executive and Support roles
    • Do write ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Project Manager, Sales and Marketing

    Industry:

    Retail / Merchandise

    Employment Period:

    December 2016 to December 2019 (36 Months)

    Duties and Responsibilities:

    • Led and implemented Sales and Marketing Initiatives and projects
    • Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
    • Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
    • Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
    • Negotiated and Purchased items from big box retailers
    • Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
    • Created strategic Proposal to potential investors

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    December 2020 to May 2021 (5 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Senior Level Executive and Support roles
    • Do write-ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Sales Account Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to June 2021 (16 Months)

    Duties and Responsibilities:

    • Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
    • Responsible for Account Management and Client Engagement
    • Updated and Input the Client information in the CRM
    • Conducted Discovery Call and send proposal to Qualified Clients
    • Conducted Research and Prospecting to find new clients and fill our sales pipeline.
    • Championed our services to clients and closed 5 accounts within 12 months.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accounting

    Graduation Date:

    October 30, 2011

    Located In:

    Philippines

    License and Certification: :

    In this course, I did immersion in full cycle accountin

    Field of Study:

    Economics

    Major:

    Graduation Date:

    January 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling, LinkedIn Marketing, LinkedIn Lead Generation, Facebook Ads, Social Media Marketing, Facebook Marketing, Analytical Skills, Problem solving, Presentations, CRM, VoIP, Recruiting, Executive search, Project Planning, Consultative Selling, B2B Lead Generation, B2B Marketing, B2B Telemarketing, Sourcing, Managerial Skills,

    INTERMEDIATE ★★

      Email managementCalendar ManagementTime ManagementWeb Service DevelopmentAdministration

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15015444887
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: System Model HP Laptop 15s-eq3xxx (AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s))
    • Processor: AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
    • Operating System: Windows 10

    All-inclusive Rate: USD $3.75/hr

    Michelle

    Candidate ID: 419717


    ADVANCED

      Microsoft Office, Google Apps, Phone Support...

    INTERMEDIATE

      Google Maps, Billing, Invoicing, ESL Tutoring...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.44 per hour or $USD 644.52 per month

    Full Time: $USD 3.75 per hour or $USD 649.42 per month

    Remote Staff Recruiter Comments

    • Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
    • She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
    • She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
    • She was exposed to the following tasks:
      • General Admin
      • Bookkeeping
      • Billing
      • Invoicing
      • Customer Service
      • Digital Marketing
      • Social Media Management
      • Product listing
      • Appointment Setting
      • B2C marketing
      • Monitoring of Accounts Receivable
      • Data entry
      • Preparation of monthly reports
    • She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
    • She has a basic knowledge in Xero and QuickBooks. 
    • She can start ASAP, amendable working any shifts and open to any full-time or part-time role.
    Predictive Index profile - Collaborator

    Strongest Behaviors
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".
    Behavioral Summary

    Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


    Employment History

    Accounting Associate

    Industry:

    Manufacturing / Production

    Employment Period:

    December 2022 to April 2023 (4 Months)

    Duties and Responsibilities:

    • Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

    General VA

    Industry:

    Property / Real Estate

    Employment Period:

    April 2022 to March 2023 (11 Months)

    Duties and Responsibilities:

    • Digital Marketing and Customer Relations Management.
    • Marketing campaign creation
    • Appointment setting
    • CRM Management

    ESL Tutor

    Industry:

    Education

    Employment Period:

    February 2019 to September 2022 (43 Months)

    Duties and Responsibilities:

    • Facilitates online learning for foreign students. Creates realia and lesson memo.

    Billing Officer

    Industry:

    Healthcare / Medical

    Employment Period:

    March 2002 to June 2019 (207 Months)

    Duties and Responsibilities:

    • Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

    Bookkeeper

    Industry:

    Automobile / Automotive Ancillary / Vehicle

    Employment Period:

    May 2023 to July 2024 (13 Months)

    Duties and Responsibilities:

    Bookkeeping and Tax Compliance

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accounting

    Graduation Date:

    April 22, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Microsoft OfficeGoogle AppsPhone Support

    INTERMEDIATE ★★

      Google Maps, Billing, Invoicing, ESL Tutoring, Appointment Setting, Product Listing, Customer Service, Accounts Receivable Management, Financial Reports, Administrative Support, Xero Accounting, QuickBooksBank ReconciliationMicrosoft Excel 2007Calendar ManagementGoogle Calendar

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/th/result/15974819823
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Asus (Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30)
    • Processor: Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Jamillah

    Candidate ID: 399422


    ADVANCED

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 5.80 per hour or $USD 502.32 per month

    Remote Staff Recruiter Comments

    • Jamillah is experienced in both customer service and appointment setting roles
    • She worked for a BPO company providing support to customers in the United States
    • Answered inquiries from customers regarding their mobile plan as well as assist in billing concerns
    • Processed payments, account changes and orders
    • She also worked as an email support agent answering inquiries from clients via email
    • She also has experience as an appointment setter, contacting potential clients interested to sell their property and schedule them for a meeting with the client
    • She is open for part-time positions and is available to start 2-weeks after getting hired

    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors:

    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    Behavioral Summary:

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jamillah Zaara has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jamillah Zaara will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    VIRTUAL ASSISTANT

    Industry:

    Property / Real Estate

    Employment Period:

    March 2020 to November 2020 (8 Months)

    Duties and Responsibilities:

    • Manage client database.
    • Schedule appointments.
    • Respond to customer inquiries and requests
    • Tools Used:
      • FollowupBoss
      • RealGeeks
      • Zillow/Premiere Agent Inbox
      • Opcity Broker Portal Mobile App
      • Realtor.com
      • GNIAR MLS

    LEAD GENERATION MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    August 2019 to March 2021 (19 Months)

    Duties and Responsibilities:

    • Prospect and conduct lead generation activities for new listing appointments.
    • Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
    • Tools used for work:
      • RESIMPLI
      • Smarter Contacts
      • Google Suite
      • Slack 

    COLD CALLER

    Industry:

    Property / Real Estate

    Employment Period:

    February 2019 to August 2019 (5 Months)

    Duties and Responsibilities:

    • Placing outbound phone calls to potential leads-
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Call potential customers by following calling list provided by supervisors.
    • Answer any questions that the potential customer asks to the best of ability
    • Tools used for Work:
      • Zencall
      • Podio

    EMAIL SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2018 to February 2019 (12 Months)

    Duties and Responsibilities:

    • Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
    • Read e-mails and sort them according to priority ·
    • Ensured that all the e-mail communication activities are performed in accordance with the company policies
    • Tools used for work:
      • Zendesk
      • Slack
      • Google Suite

    CUSTOMER SERVICE REPRENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2018 (36 Months)

    Duties and Responsibilities:

    • Assist and answers customer queries.
    • Assist customers with their billing concerns
    • Process Payments, Account Changes,
    • Service Plan Changes, Upgrades, and Downgrades
    • Assist customers in processing online orders, shipping and tracking of new and replacement devices
    • Provide basic troubleshooting steps.
    • Tools Used: CRM

    Education History

    Field of Study:

    Dentistry

    Major:

    Graduation Date:

    January 7, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Nursing

    Major:

    Graduation Date:

    April 9, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting, Cold Calling,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Gigabyte (Intel Core i5-9400)
    • Processor: Intel Core i5-9400
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Jane

    Candidate ID: 380889


    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales Development Representative

    Industry:

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    ● Developed sales strategies to attract potential buyers and generate new leads ● Initiated contact with potential customers through cold calling and responding to inquiries from advertisements ● Established and nurtured relationships with customers to understand their needs and qualify their interests ● Presented product information tailored to customer needs ● Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    ● Responded to tenant inquiries, questions, and concerns via phone, email, or chat ● Handled maintenance requests and coordinated repairs with contractors ● Created property listings for online platforms and real estate websites ● Managed social media accounts and posted property listings ● Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently ● Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation ● Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    ● Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products ● Conducted market analysis and comparisons to highlight the advantages of our products over competitors ● Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction ● Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    ● Assisted customers with troubleshooting and installation of equipment ● Maintained records of customer interactions ● Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $7.85/hr

    Rey

    Candidate ID: 356726


    ADVANCED

      Customer Service, Appointment Setting, B2B Telemarketing, B2C Telemarketing...

    INTERMEDIATE

      Reservation, Lead Generation...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Rey is a graduate of Hotel and Restaurant Management with over 20 years of experience. On the early years of his career, he joined hospitality and transportation companies as Guest Service Agent and Flight Attendant. He was then employed in a retail company for 10 years and held progressive roles to Operations Manager. in September 2017, he transitioned to working remotely and held sales roles for real estate and medical businesses to name a few. He showcased his expertise with the following to US, UK, and Australia-based clients:
      • Cold Calling
      • Appointment setting 
      • Email Marketing
      • Skip tracing
      • Lead generation and scrubbing
      • Telemarketing
      • Customer service
    • In addition, he used to work for Remote Staff clients in the manufacturing and real estate as Appointment Setter and Outbound Sales Specialist.
    • He used a variety of tools and applications like Salesforce, KVCore, Chime, RESimpli, Podio, Pipeline Platform, Vulcan 7, Hubspot, Follow Up Boss, Trello, REI BlackBook, Sage Act, Propstream, Zillow, Redfin, Trulia and Yelp.
    • He can start anytime.
    • He is amenable to working on any shift, whether part-time or full-time.
    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    Behavioral Summary

    Rey Frederick is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    With experience and/or training, Rey Frederick will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Rey Frederick is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales/Marketing Specialist (Home Based)

    Industry:

    Employment Period:

    February 2020 to April 2020 (2 Months)

    Duties and Responsibilities:

    • Provides customer service in a timely manner via several means which include email, telephone and live chat.
    • Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
    • Tracks proposed resolutions and follows up with customers in a timely fashion.
    • Prepares documents and reports for future reference.
    • Trains peers in good customer service.
    • Develops and maintains vast knowledge of the products and services being offered.
    • Conduct surveys regarding products, services and customer service experiences.
    • Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

    Guest Service Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    January 1994 to April 1996 (26 Months)

    Duties and Responsibilities:

    • Check in guest
    • Confirmation of airline Ticket
    • Answering guest inquiries
    • Doing reports in the midnight shifts 

    Flight Attendant

    Industry:

    Transportation / Logistics

    Employment Period:

    April 1996 to October 1997 (18 Months)

    Duties and Responsibilities:

    • Assist passengers to their seats
    • Help them to put their luggage at the overhead bins.
    • Serve them food during the flight       

    Front Desk Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    October 1997 to July 1998 (9 Months)

    Duties and Responsibilities:

    • Check in and check out the guest
    • Cashiering (Changing foreign exchange)
    • Confirmation of airline ticket
    • Answering guest inquiries
    • Doing reports in the midnight shifts       

    Operations Manager

    Industry:

    Retail / Merchandise

    Employment Period:

    May 2000 to August 2015 (183 Months)

    Duties and Responsibilities:

    • Purchasing of food and non food products
    • Supervises the deliveries and inventory
    • Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
    • Servicing customer requirements
    • Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to March 2016 (6 Months)

    Duties and Responsibilities:

    • Answers inbound and outbound calls
    • Handle financial account   

    Accredited Sales Consultant

    Industry:

    Property / Real Estate

    Employment Period:

    April 2016 to September 2017 (17 Months)

    Duties and Responsibilities:

    • Sell condominium, townhouse and other real estate properties
    • Assist with loans and leasing
    • Helping clients to sell their properties
    • Property furnishing
    • Property interior design

    Inside Sales Associate/Appointment Setter/Virtual Assistant (Home Based)

    Industry:

    Property / Real Estate

    Employment Period:

    September 2017 to January 2018 (4 Months)

    Duties and Responsibilities:

    • Initiate prospecting clients in the United States
    • Making appointments agents/broker
    • Making reports
    • Doing Live Transfers clients to agent/broker
    • Doing role plays everyday
    • Follow up calls clients and agents/brokers

    Appointment Setter (Home Based)

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2018 to March 2019 (13 Months)

    Duties and Responsibilities:

    • Calling clients and making appointments for the Sales Representative in Australia   
    • Follow up calls for the clients to make appointments
    • Attending sales meeting every week in Australia using zoom video communications
    • Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
    • Making reports

    Freelance Cold Caller / Appointment Setter

    Industry:

    Others

    Employment Period:

    May 2020 to October 2023 (41 Months)

    Duties and Responsibilities:

    • Cold calling
    • Using Mojo dialer and putting appointments in CRM Podio

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Hotel and Restaurant Management

    Graduation Date:

    March 1, 1993

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Appointment Setting, B2B Telemarketing, B2C Telemarketing, Outbound Sales, Sales, Salesforce CRM, Real Estate, Predictive Dialer System, Phone Support, Outbound Telemarketing, Outbound Appointment Setting, Microsoft Word, Microsoft Excel, Listening Skills, Inbound Sales, Inbound Calls, Google Spreadsheet, Google Sheets, Google Drive, Google Calendar, Gmail, Customer Support, Customer Handling, CRM, Cold Calling, B2B Calling,

    INTERMEDIATE ★★

      ReservationLead Generation

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Elena

    Candidate ID: 310128


    ADVANCED

      Call Management, Customer Service, Data Entry, Email Support...

    INTERMEDIATE

      English Tutoring, Google Spreadsheet, Executive Assistance, Organizational Skills...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Remote Staff Recruiter Comments

    • Candidate started working in BPO companies way back 2009. 
    • She was also engaged in doing freelance roles while working with these BPO companies and worked as a Freelancer
    • She worked for different roles doing customer service, back office tasks, virtual assistance, Sales and as a teacher in organizations/school.
    • For her BPO experience she handled clients from US & Australia.
    • Elena worked with different eCommerce platforms
      • Amazon
      • Shopify
    • She was able to handle financial accounts credit cards  and for Retail Gas & electricity provider industry.
    • Tools that she used:
      • CRM
      • REI simple - Database
      • Zoho
      • SAP
      • Mojo Dialler
      • Zencall
      • Keap
      • Hubspot

    Predictive Index Behavioral Profile - Individualist

    https://www.predictiveindex.com/reference-profile/individualist/

    Strongest Behaviors:

    • Strongly persistent. Pursues goals in very deliberate and systematic manner, even when setbacks or failures occur. Opinionated; only changes when absolutely required.
    • Extremely casual with rules. With strong focus on the goals rather than the implementation, will bend the rules in order to meet objectives. Very freely delegates details.
    • Seemingly carefree; unruffled, unflappable, and unworried. Takes each day as it comes and consistently follows the predictable routines.
    Behavioral Summary:

    Elena is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, Elena is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    In expressing and acting on her ideas, Elena is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


     

    Employment History

    VIRTUAL ASSISTANT/ APPOINTMENT SETTER (FREELANCE)

    Industry:

    Property / Real Estate

    Employment Period:

    May 2016 to October 2020 (53 Months)

    Duties and Responsibilities:

    • Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
    • Get to work with different industries like real estate and computer software companies. 
    • Had worked with different ESL companies as well.
    • But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

    CHILDREN'S MINISTRY COORDINATOR

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    April 2018 to April 2019 (12 Months)

    Duties and Responsibilities:

    • Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
    • Monitored all programs are done according to what was planned, if not, to something that will have great results. 

    ADMIN ASSISTANT/ASSISTANT PRESCHOOL TEACHER

    Industry:

    Education

    Employment Period:

    April 2017 to April 2018 (12 Months)

    Duties and Responsibilities:

    • Provided various kinds of administrative assistance to the school. 
    • Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
    • Assisted the lead teacher in handling a preschool class

    FINANCIAL ADVISOR

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2014 to April 2016 (18 Months)

    Duties and Responsibilities:

    • Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
    • Provides great customer service among our clients all over the world.  
    • Develops negotiating strategies, examining risks and potentials.
    • Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

    SENIOR PROCESS ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2013 to September 2014 (14 Months)

    Duties and Responsibilities:

    • Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
    • Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

    PROCESS ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2009 to March 2012 (36 Months)

    Duties and Responsibilities:

    • Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
    • Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
    • Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    OPERATIONS MANAGEMENT

    Graduation Date:

    February 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Call Management, Customer Service, Data Entry, Email Support, Inbound Collections, Inbound Lead Generation, Outbound Appointment Setting, People Skills, Phone Support,

    INTERMEDIATE ★★

      English TutoringGoogle SpreadsheetExecutive AssistanceOrganizational Skills

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel i5)
    • Processor: Intel i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Lee

    Candidate ID: 308181


    ADVANCED

      Customer Service, Customer Support, Inbound Calls, Outbound Calling...

    INTERMEDIATE

      Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Candidate has more than 8 years of experience in the BPO industry.
    • He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
    • Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
    • His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
    • He gained experience in:
      • Customer Support
      • Sales (Inbound/Outbound)
      • Appointment Setting
      • Lead Generation
      • Cold Calling
    • He is knowledgeable in tools such as:
      • Podio
      • Slack
      • SalesForce
      • CRM
      • Ringcentral
      • Netsuite
      • Avaya
      • PDA Software
      • Convoso
      • Skype
      • Rest Software
      • Microsoft Applications
    • He can star immediately

    Predictive Index Behavioral Profile - Specialist

    https://www.predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

    With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    ASSISTANT PROPERTY MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    -Check emails and respond to tenants’ inquiries
    -Update Airtable every now and then
    -Check online application in Inspect Real Estate
    -Call Rental and Employment References through Zoiper
    -Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
    -Draft Lodge New Bond for New Tenancy through Bonds online
    -Send Welcome Letter
    -Upload Application Form and IDs in Property Tree
    -Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
    -Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
    -Draft rent increase Form 10 integrated REIWA Property Tree
    -Draft Bond Variation online
    -Process Invoicing tenants through Property Tree
    -Update Rent increase date in Property Tree
    -Draft inspection report through Inspection Express
    -Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
    -Extract and generate Rent Review Expiry through Property Tree to Airtable
    -Extract and generate Arrears through Property Tree to Airtable
    -Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
    -Inform and communicates with Property Managers through MS Teams or through Outlook
    -Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
    -Advise and remind Property Managers if lease has not been returned by the Tenant
    -Attend morning meetings everyday with Property Managers
    -Attend weekly Property Manager's Meeting

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    September 2011 to October 2012 (13 Months)

    Duties and Responsibilities:

    -Assist customers in porting of numbers

    -Assist customers in trouble shoting their phones

    Customer Service / Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to June 2013 (5 Months)

    Duties and Responsibilities:

    -Receive inbound calls from customer and assist them by troubleshooting their internet modem

    -Provide an option and walk through with the step by step troubleshooting

    -Schedule maintenance and Technician visit to customer's location

    -Make sure that KPI's are met and exceed the expectation

    Chat Support Representative( Norton Symantec)

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    August 2013 to February 2014 (6 Months)

    Duties and Responsibilities:

    -Receive incoming chats worldwide

    -Asssit customer with their Anti-virus issue

    -Basic troubleshooting by remote access to customers computer

    -Uninstalling and reinstalling Norton Anti-Virus

    -removing of virus mannually through remote access

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2013 to December 2014 (19 Months)

    Duties and Responsibilities:

    -Receive inbound calls from customer and assist them with activating their Netspend card

    -Provide exceptional customer service

    -Provide accurate information of transactions made and breakdown

    Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    January 2014 to June 2016 (29 Months)

    Duties and Responsibilities:

    PROPERTY MANAGER
    -Team Huddle and discuss what should be prioritized.
    -Check email if rental Prospects sent their application form
    -Review the form if there are missing field that the Prospect missed
    -Call Landlord, co-worker, supervisor or manager as their reference number for background checking
    -Review and send contracts via Email
    -Contact Prospect that the application was approved, sign the contract and ask if when to move in 
    -Email and text to existing tenants reminding them to pay their monthly rental
    -Email tenants of their eviction letter from court
    -Contact repair man and schedule for repair

    Senior Team Leader

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2017 to May 2019 (26 Months)

    Duties and Responsibilities:

    Senior Team Leader
    -In charge of daily operations
    -Interviewing of applicants
    -Training of New Hires ( Account Specific )
    -Reporting and discussing bonus Grid to the CEO
    -Interviewing, Training and assigning of Doctors task for DME prescription
    -Ensuring that agents met the expected Sales Quota for the day 

    Team Leader II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    Team Leader II

    -Coaching and feedback to 15 agents
    -Upload and serve sanctions during coaching session
    -Extract and filter Team Break and Shifting Schedule to G-sheet
    -Collate pay disputes for the whole site
    -Huddle and update team standing
    -Tracks all system issues reported by the agent

    -Other Admin Tasks assigned by Operations Supervisor


    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BSMT

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

    INTERMEDIATE ★★

      Chat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 16.42, Upload: 33.78
    • Internet Type: DSL
    • Hardware Type: Desktop
    • Brand Name: Dell (Core i5)
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Kathleen

    Candidate ID: 284054


    ADVANCED

      Outbound Calling, Cold Calling, Appointment Setting, Lead Generation...

    INTERMEDIATE

      Social Media Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Kath has been working remotely for 11 years now. She acquired a degree in Nursing in 2010. After her stint with a local magazine company, she shifted to remote work and started as an ESL Online Teacher to Chinese students. After 3 years, she joined a Singapore-based HR consulting company as an Appointment Setter. Most of her employment after that was with clients from the UK, Canada, and the US engaging in education, biotechnology, real estate, merchant, and cleaning industries.
    • She became well-versed in performing the following:
      • Appointment setting
      • B2B outbound sales
      • Cold calling
      • Emails and SMS outreach
      • Social media management - LinkedIn, Instagram, and Facebook
      • Lead generation
      • Tutoring
    • She is an adept user of Apollo.io, MailChimp, Go High-level, HubSpot, Salesforce, Zendesk, Microsoft Office Apps (Outlook, Excel), Google Workspace (Document, Spreadsheet, Drive, Hangouts), Slack, Discord, Trello, Realestate.com.au, and PopStream.
    • She can start anytime.
    • She is amenable to working in any shift, whether part-time or full-time.
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary

    Kathleen Maye is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Kathleen Maye plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    ESL Online Teacher

    Industry:

    Education

    Employment Period:

    February 2012 to August 2015 (42 Months)

    Duties and Responsibilities:

    • Online teacher to Chinese Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills

    Appointment Setter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    June 2015 to June 2017 (24 Months)

    Duties and Responsibilities:

    • Calling all local companies in Singapore to assist them in hiring applicants on each vacant position that they have.

    Lead Generator/Cold-caller

    Industry:

    Others

    Employment Period:

    February 2016 to December 2017 (21 Months)

    Duties and Responsibilities:

    • Calling leads to pre qualify them and transfer it to a live agent

    Lead Gen Agent / Data Miner

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2017 to June 2018 (17 Months)

    Duties and Responsibilities:

    • Lead Mining, lead searching on different platforms, finding the names, emails and the best number to reach that person.

    ESL Online Teacher

    Industry:

    Education

    Employment Period:

    April 2016 to August 2018 (27 Months)

    Duties and Responsibilities:

    • Online teacher to Korean Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills.

    Virtual Assistant / Appointment Setter

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    November 2017 to February 2019 (15 Months)

    Duties and Responsibilities:

    • Calling business owners who might be interested to invest in Biotechnology.

    Virtual Assistant for Real Estate

    Industry:

    Property / Real Estate

    Employment Period:

    February 2020 to August 2021 (18 Months)

    Duties and Responsibilities:

    • Cold Calling, calling how owners if they would be interested in selling or if they would consider selling their property.
    • Sending text messages

    Social Media Manager / Business Development Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to July 2023 (27 Months)

    Duties and Responsibilities:

    • Handling the company's Social Media accounts, promoting the company's services as well as sending emails to different prospects. 

    Virtual Assistant / Appointment Setter (Real Estate)

    Industry:

    Property / Real Estate

    Employment Period:

    September 2021 to January 2023 (16 Months)

    Duties and Responsibilities:

    • Cold Calling, calling home owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

    Virtual Assistant for Real Estate

    Industry:

    Property / Real Estate

    Employment Period:

    April 2022 to December 2022 (8 Months)

    Duties and Responsibilities:

    • Cold Calling, calling owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

    Appointment Setter

    Industry:

    Repair and Maintenance Services

    Employment Period:

    June 2023 to September 2023 (3 Months)

    Duties and Responsibilities:

    • Calling business owners to see if they are in need of cleaning services. We offer them a free site visit to check what help they need when it comes to our cleaning services.

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    April 28, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Outbound Calling, Cold Calling, Appointment Setting, Lead Generation, Sales,

    INTERMEDIATE ★★

      Social Media Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: https://beta.speedtest.net/result/15326940171
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: N/A (AMD Ryzen 5)
    • Processor: AMD Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Rally

    Candidate ID: 259868


    ADVANCED

      B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling...

    INTERMEDIATE

      Active Listening, B2C Telemarketing, B2C Lead Generation, B2B Lead Generation...

    Employment Preferences

    Availability:
    Full-Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Remote Staff Recruiter Comments

    Rally has over 13 years of experience in sales, telemarketing, and appointment setting across various industries. Since starting home-based work in 2013, Rally has worked for various campaigns in real estate, accounting services, consulting firms, manufacturing, and more. His comprehensive background in lead generation and client engagement makes him a strong candidate for sales roles. According to a predictive index assessment, Rally is classified as a Specialist, highlighting his deep expertise and proficiency in his field.

    Areas of Work:
    • Telemarketing
    • Telesales
    • Appointment Setting
    • Lead Generation
    • Data Entry
    • Sales
    • Customer Service
    • Industries:
    • Education
    • Advertising / Marketing / Promotion / PR
    • Property / Real Estate
    • Manufacturing / Production
    • Telecommunication
    • Healthcare / Medical

    Career Highlights / Relevant Projects:
    • Tutor (Education)
      • Taught basic English language to Japanese students.
    • Appointment Setter (Education)
      • Called B2B clients, introduced courses offered for Early Childhood Centers, NDIS, and Community Services and Health, and set appointments for managers.
    • Outbound Sales Agent (Advertising / Marketing / Promotion / PR)
      • Sold SEO services and website creation to various clients.
    • Outbound Call Center Agent (Property / Real Estate)
      • Set appointments for local closers in the UK, offering to buy or sell properties for homeowners.
    • Telemarketer (Advertising / Marketing / Promotion / PR)
      • Offered website services for natural-method therapists to display their details for a fee.
    • Appointment Setter (Manufacturing / Production)
      • Called private companies and government agencies to develop new parks or upgrade existing ones, providing park furniture and construction services.
    • Appointment Setter (Telecommunication)
      • Called for various industries, including construction, automotive insurance, and telecom services.
    • Telemarketer / Appointment Setter / Lead Generator (Healthcare / Medical)
      • Called for the American Diabetes Association, asking for donations.
    • Appointment Setter (Advertising / Marketing / Promotion / PR)
      • Offered SEO services to businesses, enhancing their online visibility on maps with different recognition levels.
    Skill Proficiency + Tech / Software Proficiency:

    Skills:

    • Telemarketing
    • Telesales
    • Appointment Setting (Sets an average of 8 to 10 appointments per day)
    • Lead Generation (Searches prospects and promotes their products and services)
    • Data Entry (Updates necessary information for client's records)
    • Active Listening (Intermediate)
    • B2C Telemarketing (Intermediate)
    • B2C Lead Generation (Intermediate)
    • B2B Lead Generation (Intermediate)
    • B2B Telemarketing (Intermediate)
    • B2B Lead Generation (Advanced)
    • B2B Telemarketing (Advanced)
    • B2C Lead Generation (Advanced)
    • B2C Calling (Advanced)
    • Email Lead Generation (Advanced)

    Tools:

    • PipeDrive
    • Vulcan7
    • Mojo Dialer
    • Google Spreadsheet
    • MS Office tools (Word and Excel)

    Rally is highly proficient in both B2C and B2B campaigns as well as cold calling, having handled Australian and US clients. He has experience in outbound calling, managing 40-50 leads daily, and closing out 3 sales opportunities per day. Additionally, he has handled incoming calls, receiving 1-2 calls per hour and promoting products and services to close out sales. Rally's excellent communication skills and ability to set appointments, generate leads, and manage data efficiently make him a valuable asset for any organization. As a Specialist, he brings a deep understanding and expertise in his field, ensuring quality and precision in his work.

    Rally is ready to start immediately.


    Employment History

    Appointment setter

    Industry:

    Education

    Employment Period:

    August 2020 to May 2024 (44 Months)

    Duties and Responsibilities:

    Calling B2B, introducing the courses offered at Traxion Training for Early Childhood Centers, NDIS and Community Services and Health, setting appointments for the closers ( BDO, managers ). 

    Appointment Setter

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2010 to March 2011 (3 Months)

    Duties and Responsibilities:

    Calling businesses and offering ans SEO service we call Blue Dots. When some one searches for a business on the Australian map, sveral business with different colored 'dots' would appear offering different levels of recognition, where a Blue dots shows the business address, photo of the business and other relevant info. 

    Telemarketer/ Appointment setter/ Lead Generator

    Industry:

    Healthcare / Medical

    Employment Period:

    May 2011 to June 2011 (0 Months)

    Duties and Responsibilities:

    Calling for the American Diabetes Association, and asking for donations. 

    Appointment Setter

    Industry:

    Telecommunication

    Employment Period:

    July 2011 to January 2013 (18 Months)

    Duties and Responsibilities:

    Called for various industries, including construction, automotive insurance and AT&T telecom. 

    OUTBOUND SALES AGENT- Online Advertising

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    July 2020 to July 2020 (0 Months)

    Duties and Responsibilities:

    Selling SEO service andwebsite creation.

    Appointment setter

    Industry:

    Manufacturing / Production

    Employment Period:

    July 2017 to December 2018 (17 Months)

    Duties and Responsibilities:

    Calling private companies and government agencies looking to develop new parks or make upgrades. We supply park furniture and do construction for creating new parks. 

    Outbound Call Center Agent

    Industry:

    Property / Real Estate

    Employment Period:

    July 2020 to July 2020 (0 Months)

    Duties and Responsibilities:

    Setting appointments for the local closers in UK. I would be calling home owners and offering to buy their properties, or sell them for the home owners. 

    Telemarketer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2019 to March 2019 (2 Months)

    Duties and Responsibilities:

    We offer a website where a natural-method therapist would have alltheir details be seen, for a fee. 

    Tutor

    Industry:

    Education

    Employment Period:

    June 2024 to July 2024 (1 Months)

    Duties and Responsibilities:

    Teaching basic English language to Japanese students.

    Lead Generation Specialist

    Industry:

    Employment Period:

    October 2024 to January 1970 (657 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Major:

    Graduation Date:

    March 1, 1980

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling, Email Lead Generation,

    INTERMEDIATE ★★

      Active ListeningB2C TelemarketingB2C Lead GenerationB2B Lead GenerationB2B Telemarketing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16486798389
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (Intel(R) Pentium(R) CPU 5405U @ 2.30 GHz 2.30 GHz)
    • Processor: Intel(R) Pentium(R) CPU 5405U @ 2.30 GHz 2.30 GHz
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    The Pivotal Role of Expert Appointment Setters

    Appointment Setter

    An appointment setter’s role often goes unnoticed, especially when it comes to sales and customer engagement.

    However, they actually take the first step in the sales process by

      Reaching out to potential clients;
      Setting up initial meetings; and
      Creating positive first impressions.

    Key Responsibilities of an Appointment Setter

    An appointment setter does more than just making calls. In fact, here are the usual duties and tasks of an appointment setter:

    Outlining typical duties and tasks

    Initiating Contact

    Initiating Contact

    Appointment setters reach out strategically to potential clients through cold callings, responding to inquiries, and following up on leads.
    Their approaches are carefully crafted to target individuals who could become valuable clients in the long run.

    Schedule Management

    Schedule Management

    They also take advantage of the sales team’s calendar, ensuring that each day is efficiently organised with meetings.
    As such, they demonstrate a keen eye for detail and the ability to balance multiple schedules simultaneously.

    Documentation

    Documentation

    Appointment setters document every interaction.
    They maintain comprehensive databases tracking client communications, preferences, and feedback for personalised follow-ups and long-term relationship building.

    Lead Management

    Lead Management

    Aside from setting appointments, they also pre-qualify leads, assessing each one’s potential and helping sales representatives to focus on promising opportunities.

    The importance of communication skills and organisation

    An appointment setter should have good communication skills, such as:

    Engaging Communication

    Engaging Communication

    Appointment setters are good communicators, enabling them to convey the company’s value proposition in a clear and compelling manner.
    They are also trained to handle objections and rejections gracefully, turning challenges into opportunities.

    Persuasive Skills

    Persuasive Skills

    They show empathy and understand the needs of the target market, guiding prospective clients to discover the brand and later on, eventually, to make a purchase.

    Detail-Oriented Organization

    Detail-Oriented Organization

    Appointment setters keep track of numerous details to avoid double bookings or missed opportunities.

    Efficient Follow-Ups

    Efficient Follow-Ups

    Timely and effective follow-ups are key. Thus, appointment setters keep potential clients engaged and interested through consistent and thoughtful communication.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    The Benefits of Having an Appointment Setter

    Having an appointment setter can be a game-changer.

    They can elevate your business operations by boosting lead generation and fostering stronger customer relationships.

    In addition, they can also help in the following:

    Enhancing lead generation and conversion rates

    An appointment setter can significantly increase your conversion rates through

    Targeted Outreach
    Appointment setters specialise in identifying and reaching out to potential leads, converting them to clients.

    Quality Leads
    They provide quantity and quality when it comes to leads, helping the sales team’s focus on promising prospects.

    Conversion Efficiency
    With their persuasive communication skills, appointment setters make use of sales funnels, enhancing overall conversion rates.

    Streamlining the sales process

    Appointment setters optimise every step of the sales journey by:

    Efficient Scheduling
    An appointment setter manages and optimises the scheduling of sales appointments.

    They take this time-consuming task, allowing the sales team to focus on generating leads.

    Process Optimization for Maximum Efficiency
    Appointment setters are adept at streamlining the sales process.

    They guarantee a smooth and efficient journey for both the sales team and the potential client, minimising delays and maximising opportunities.

    Effective Time Management
    An appointment setter enhances your sales teams’ productivity by utilising the sales team’s calendar optimally.

    Improving customer relationships

    Customer relationships are the foundation of any successful business.
    Here’s how you can build a personalised customer relations:

    Creating Positive First Impressions
    Appointment setters’ professionalism and warmth set a positive tone for future interactions, laying the foundation for a strong business relationship.

    Tailoring Communication for a Personalized Experience
    Skilled appointment setters recognise that each potential client is unique.

    As such, they provide personalised approaches to engage prospects effectively, demonstrating your business’ commitment to meeting clients’ specific needs.

    Consistent and Thoughtful Follow-up
    Regular follow-ups by appointment setters help nurture leads and build strong, long-lasting customer relationships.

    They make prospects feel valued, significantly enhancing customer satisfaction and loyalty.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Skills and Qualifications for an Appointment Setter

    Here’s what makes an appointment setter competent:

    Essential skills required for success

    Appointment setting is not just about making inbound and outbound calls but also about making connections.

    Here are some skills that set apart a top-notch appointment setter:

    Communication Skills

    Communication Skills

    An effective appointment setter knows how to engage potential clients and convey the value proposition succinctly.

    Listening Skills

    Listening Skills

    Active listening helps understand client needs and address their concerns effectively.

    Organisational Skills

    Organisational Skills

    Juggling multiple appointments and managing schedules requires exceptional organisational capabilities.

    Persistence and Resilience

    Persistence and Resilience

    Rejection is part of the game. The best online appointment setters possess the resilience and the persistence to follow up consistently.

    Tech-Savviness

    Tech-Savviness

    Proficiency in CRM software and other scheduling tools is crucial for efficient appointment setting.

    Qualifications and experience

    An appointment setter with the following can be beneficial:

    Educational Background

    Educational Background

    A high school diploma is often sufficient, but additional qualifications in sales, marketing, or communication can be advantageous.

    Experience in Sales or Customer Service

    Experience in Sales or Customer Service

    Previous experience in sales, telemarketing, or customer service roles can also be valuable.

    Training and Certifications

    Training and Certifications

    Certifications in sales or communication can demonstrate a candidate’s commitment to excel in the field.

    Hiring an Appointment Setter

    Bringing on an appointment setter can make a positive impact on your sales team. Here’s how to do it:

    What to look for in a candidate

    Finding the ideal appointment setter is more than just checking off a list of qualifications. You also need someone who resonates with your brand and connects with your clients.

    As such, it’s ideal if they have:

    Strong Communication Skills

    Strong Communication Skills

    Look for candidates who can articulate their thoughts clearly and confidently.

    Adaptability and Learning Ability

    Adaptability and Learning Ability

    The ideal candidate must understand your products and the nature of your business.

    Positive Attitude and Persistence

    Positive Attitude and Persistence

    A candidate with a can-do attitude and the tenacity to pursue leads can be a valuable asset to your team.

    Tips for the hiring process

    Here are some tips to make the hiring process as effective as possible:

    Clear and Detailed Job Description

    Clear and Detailed Job Description

    Start with a job description clearly outlining the role requirements, responsibilities, and expectations.

    Structured Interview Process

    Structured Interview Process

    Combine behavioural and situational questions to gauge the candidate’s skills and fitness for the role.

    Role Play Scenarios

    Role Play Scenarios

    Incorporate role-play exercises to assess the candidate’s practical skills in appointment setting.

    Check References

    Check References

    References provide valuable insights into the candidate’s past performance and work ethic.

    Consider Cultural Fit

    Consider Cultural Fit

    Ensure that the candidate aligns with your company culture and values, which can significantly impact their success in the role.

    Tools and Technologies for Appointment Setters

    Equipping appointment setters with the right tools and technologies is necessary in today’s fast-paced environment.

    Here are some of the latest trends when it comes to technology.

    Overview of popular CRM and scheduling tools.

    The heart of effective appointment setting lies in robust CRM (Customer Relationship Management) and scheduling tools.

      CRM Tools

    Platforms like Salesforce, HubSpot, and Zoho CRM offer a comprehensive view of customer interactions, helping appointment setters:

        • track leads
        • follow up efficiently
        • personalise their approach.

      Scheduling Tools

    Meanwhile, applications like Calendly, Acuity Scheduling, and Microsoft Bookings simplify scheduling appointments, reducing back-and-forth emails and ensuring better time management.

    The role of technology in modern appointment setting

    Technology creates a seamless, efficient, and personalised appointment setting experience for your team and clients.

      Efficiency and Automation
    Modern tools automate mundane tasks, allowing appointment setters to focus on building relationships and closing deals.

      Data-Driven Insights
    With advanced analytics, you can also track performance, identify trends, and make informed decisions to optimise your appointment-setting strategies.

      Enhanced Customer Experience
    Technology enables a more streamlined and professional interaction with clients, boosting satisfaction and trust in your brand.

    Incorporating these tools into your appointment-setting process can significantly enhance productivity and results, especially with the help of Remote Staff.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Challenges Faced by Appointment Setters

    Understanding and overcoming hurdles is key to maintaining a high-performing appointment setting.

    Common obstacles and how to overcome them

    Here are the most common obstacles and how to deal with them:

    Dealing with Rejection. Rejection is part of the appointment setting process and appointment setters mustn’t take it personally.

    Maintaining Consistent Performance Maintaining consistent results can be challenging, especially when dealing with repetitive tasks.
    It helps to set clear goals and provide regular feedback.

    Navigating Through Gatekeepers. Appointment setters usually need to get past gatekeepers before they can reach the decision-makers.
    Thus, training them in effective communication helps increase their chances of getting past these.

    Time Management. Balancing numerous calls and follow-ups while managing administrative tasks can be overwhelming.
    By implementing time management techniques and using scheduling tools, you can help appointment setters stay organised and efficient.

    Strategies for maintaining high performance

    Here are some of the effective strategies that can help your appointment setters:

    Regular Training and Development. Continuous training sessions can equip appointment setters with new strategies and techniques.
    These keep them sharp and updated with the latest communication and sales trends.

    Incentives and Recognition. Implementing a system of rewards and recognition can be a great motivator.
    It boosts morale and at the same time, it also encourages a culture of excellence.

    Stress Management. Workshops or access to counselling services can help appointment setters manage and overcome work pressure.

    Creating a Supportive Environment. It’s also beneficial to foster a team environment where appointment setters can share experiences and learn from each other.
    It creates a sense of camaraderie and support which is crucial for long-term success.

    With the help of Remote Staff, you can further address these challenges and implement effective strategies so your appointment setters can improve and excel.

    The Future of Appointment Setting

    The landscape of appointment setting is poised for change as the industry evolves and adapts.

    Emerging trends in the industry

    Here are the latest developments and emerging trends that shape appointment setting:

    Integration of Artificial Intelligence (AI). AI is starting to make its mark from chatbots that can handle initial inquiries to sophisticated algorithms predicting the best times to contact leads.

    Personalisation at Scale. Appointment setters can now tailor their approach for each lead since they now have access to more data.
    Personalisation, driven by data analytics, is becoming a key trend, allowing for more targeted and relevant interactions.

    Remote and Flexible Working Models. The shift towards remote work is also impacting appointment setters.

    This flexibility allows businesses to tap into a wider talent pool and enables appointment setters to work in environments that suit their productivity best.

    The Future of Appointment Setting

    The landscape of appointment setting is poised for change as the industry evolves and adapts.

    Emerging trends in the industry

    Here are the latest developments and emerging trends that shape appointment setting:

    Integration of Artificial Intelligence (AI). AI is starting to make its mark from chatbots that can handle initial inquiries to sophisticated algorithms predicting the best times to contact leads.

    Personalisation at Scale. Appointment setters can now tailor their approach for each lead since they now have access to more data.
    Personalisation, driven by data analytics, is becoming a key trend, allowing for more targeted and relevant interactions.

    Remote and Flexible Working Models. The shift towards remote work is also impacting appointment setters.

    This flexibility allows businesses to tap into a wider talent pool and enables appointment setters to work in environments that suit their productivity best.

    How the role might evolve with technological advancements

    In addition, here’s how emerging technologies are set to redefine the industry:

    Enhanced Data-Driven Strategies. Appointment setters will have access to more sophisticated tools for analysing and utilising data.

    This means they can make informed decisions about whom to contact, when, and how, leading to higher success rates.

    Automation of Routine Tasks. Automation technology is expected to take over the routine aspects such as scheduling and follow-up reminders.

    This frees up more time on strategy and relationship-building.

    Increased Collaboration with AI. Moving forward, we might see appointment setters working alongside AI tools in a more integrated manner.

    AI can assist in identifying promising leads or providing real-time insights during calls, enhancing the overall effectiveness of the appointment setting process.

    Appointment setters are important in the sales process, especially in today’s fast-paced and technology-driven market.

    As their role evolves due to technological advancements, investing in skilled appointment setters is essential for businesses aiming for growth and success.

    This is where Remote Staff comes in.

    With over 16 years of experience partnering AU businesses with the right Filipino remote workers, Remote Staff can connect you with skilled appointment setters who can help take your business to the next level.

    Don’t miss this chance. Contact Remote Staff today.

    Appointment setters are important in the sales process, especially in today’s fast-paced and technology-driven market.

    As their role evolves due to technological advancements, investing in skilled appointment setters is essential for businesses aiming for growth and success.

    This is where Remote Staff comes in.

    With over 16 years of experience partnering AU businesses with the right Filipino remote workers, Remote Staff can connect you with skilled appointment setters who can help take your business to the next level.

    Don’t miss this chance. Contact Remote Staff today.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?