Hire World-Class, High Performing, Vetted Business Services.
Cut Labor Costs by 70%

• This role overlooks the entire operations of the company.

• This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
• Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

• This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
• Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

• This role involves managing a portfolio of accounts, delivering presentations of cost effective printing solutions by the use of remanufactured toners to clientele.
• Reselling of Hardware and IT

• This role involves maintenance of key metrics level to meet minimum activity requirements (call volume) on a consistent basis from the in house customer relationship management database.
• Maintain sales database including setting tasks for follow-up.
• Consistently increase revenue using various tools and methods.
• Including cold-calling, prospecting and other sales resource to schedule appointments.

• Executed outbound sales strategies, cold calling, and lead generation.
• Maintained CRM systems and set up sales follow-up tasks.

• Assisted customers with troubleshooting internet, TV, phone, and home security services.
• Resolved connectivity issues, guided modem/router setups, and handled service outages.
• Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

• Provided front-line support for Metro PCS customers, troubleshooting mobile device, network, and account-related issues.
• Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

• Monitored and maintained VoIP infrastructure, resolving call quality, latency, and connectivity issues.
• Performed real-time troubleshooting, escalated critical incidents, and ensured 24/7 uptime.
• Utilized SIP, RTP, and network tools to analyze and optimize service performance.

• Pioneer member of the Business Planning & Analysis/Data Analytics team at Sunnies Inc., playing a key role in driving data-driven decision-making across the organization.
• Business Intelligence: Proficient in data analysis, automation using Python and MS Power Automate, and creating dynamic visualizations and reports to support strategic initiatives.
• Data Engineer: Developed scalable and reliable data pipelines and queries using SQL, Python, Azure Synapse Analytics, SAP B1, and Power BI Dataflows to ensure efficient data processing and integration.
• Data Analyst: Expert in collecting, cleaning, and analyzing data using SQL, Python, and statistical tools to solve complex business problems and deliver actionable insights through clear, concise reports and visualizations.

• Serve as the subject matter expert (SME) and primary point of contact (POC) for queries related to "Media" and "ICS" (Institutional Client Services).
• Provide comprehensive support for the Sales Governance and Corporate business units, addressing inquiries and resolving issues efficiently.
• Utilize Salesforce and Excel to manage, track, and report on client data, ensuring seamless communication and data integrity.
• Trained extensively to handle governance-related matters and corporate business processes, providing expertise to internal teams and stakeholders.

• Act as the primary point of contact (POC) for corporate governance data in the Southern Europe region, specializing in Nordic and Israeli markets.
• Serve as the subject matter expert (SME) for CorpGov data, ensuring the accuracy and relevance of information provided to internal and external stakeholders.
• Lead training sessions using SAP Litmos, developing and delivering programs to enhance team skills and knowledge of corporate governance data systems.
• Oversee data management and quality control processes for Southern Europe, Nordic, and Israeli markets, ensuring compliance with ISS standards.
• Collaborate with cross-functional teams to address technical challenges, acting as the technical point person for region-specific data issues.
• Drive process improvements and provide insights to optimize data collection, analysis, and reporting for the assigned regions.

• Provide backend support using SQL or Python for data extraction, transformation, and loading (ETL) processes to facilitate internal client data requests.
• Develop data visualizations and reports using tools like Tableau and PowerBI for stakeholders based in Taguig, Philippines.
• Collaborate with other teams to create automated processes and solutions using Python for enhanced efficiency.

• Develop and executed Linkedin marketing campaigns that aligned with organization's overall objectives
• Provided regular reports to clients to communicate progress
• Generated and prospected leads for campaign through various channels
• Develop and executed webinars campaigns, handles CEO's LinkedIn account
• Created and curated engaging social media content
• Managed and organized customer data in CRM
• Managed and prioritized emails for CEO
• Assisted in hiring process
• Managed, coached, mentored colleagues for a high level of quality service and performance
• Help with marketing plans, advertising, direct marketing and campaigns

• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Monitor and schedule of pick-up and drop off of drying equipments
• Schedule Mold Testing with customers
• Prepare/Submit Mold Test invoice and reports, mold remediation invoice to insurance
• Prepare/Submit Asbestos COC to designated laboratory/Asbestos and Lead Invoice
• Secure Certificate of Satisfaction to customers via Docusign
• Process claims

• Possessing a strong understanding of the company's products, the competition in the industry and positioning
• Managing and training a business development team
• Creating strategies to successfully reach new business opportunities
• Handles company's social media accounts
• Maintaining and developing relationships with current clients

• Review sales performance and identify branch sales hurdles resulting from process and product review
• Maintain appropriate service levels in all customer touchpoint, handles customer complaint and resolves issues in timely manner
• Coach and evaluates Customer Service Associates based on a given set of business standards and goals
• Develop action and contingency plan

• Conduct complex professional internal audits, including performance, financial, and compliance audit projects
• Lead audit teams in examining high-risk units or units with complex business processes
• Provide consulting services to management and staff, offering expertise to enhance organizational processes
• Contribute to the development of the annual audit plan with strategic insights
• Train and coach internal audit staff to build skills and ensure quality performance
• Uphold organizational and professional ethical standards at all times
• Operate independently under general supervision, exercising significant initiative and independent judgment

• Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
• Serve as custodian of all accountable forms and securities held as collateral
• Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
• Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
• Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel

• Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
• Assist in developing the branch's annual budget and ensure adherence to budget guidelines
• Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
• Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
• Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
• Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal

• Provide strategic recommendations to enhance financial performance and identify business opportunities
• Prepare, analyze, and report financial performance against key business metrics
• Lead and ensure compliance with applicable regulatory laws and standards
• Oversee and manage all finance functions within the organization
• Supervise and guide the Finance and Accounting Department team members

• Reconcile bank accounts to ensure accurate financial records
• Perform and record both internal and external bank transfers
• Record journal entries for financial transactions
• Enter payments received from tenants and vendors
• Record and audit utility billing processes for accuracy
• Record payables to the owner or tenants as needed
• Oversee and assist with security deposit refunds and deductions
• Process periodic check runs efficiently
• Address questions and resolve issues raised by customers, vendors, and Junior Accountants

• Creating Social Media Content
• Creating Contract templates
• Making Brochures and Proposal
• Sending contracts and monthly reports to the clients

• Manage Full hiring process
• Resume Screening
• Interview and hire qualified candidates
• Engage in Networking activities to sourcecandidates

• Follow up appointments with the interested buyers and sellers
• Sales and Marketing of properties that are for Sale
• CRM Management

• Social Media Prospecting
• Sales and Marketing of the services that theclient is offering
• CRM Management

• The full cycle hiring process
• Manage both clients and candidates’ expectations
• Provide client’s feedback / follow up to candidates after stages of the interview
• Present job offers and job offer letter
• Perform background check
• Engage in networking activities to source candidates
• Post job descriptions and advertisements utilizing various job sites
• Interview and hire qualified candidates

• Identified and pursued new business opportunities through targeted market research and networking.
• Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
• Built long-term partnerships by understanding client needs and delivering tailored solutions.
• Collaborated with cross-functional teams to ensure smooth service delivery.
• Monitored industry trends to refine business development tactics.

• Managed daily service delivery across multiple client accounts
• Acted as the main point of contact for client concerns and escalations
• Led a team to ensure smooth operations and high client satisfaction
• Monitored SLAs and KPIs to maintain service quality
• Conducted regular client check-ins and performance reviews
• Implemented process improvements for better efficiency
• Collaborated with internal teams to align on client needs
• Handled onboarding and ensured seamless transitions for new clients
• Maintained strong client relationships and drove retention

• Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
• Conducted regular check-ins and performance reviews to assess service impact.
• Improved client onboarding experience, reducing churn by 30%.
• Collaborated with delivery teams to align service strategies with client goals.

• Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
• Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
• Partnered with hiring managers to ensure successful placement and onboarding.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Help customers determine their needs then provide proper recommendations to solve their problems
• Ask all customers for referrals
• Develop strong relationships with customers and look for opportunities to further expand their products
• Take full advantage of company training sessions and literature to remain current with product offerings
• Keep all store areas clean and organized
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Accept delivered packages and ensure proper amount is inside.
• Unload merchandise.
• Mark items with identifying codes, such as price, stock, or inventory control codes.
• Stock shelves with unpacked items.
• Ensure label is clear and visible.
• Help customers fill orders.
• Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
• Compute price of merchandise.
• Keep records of sale.
• Prepare merchandise for shipment.
• Replenish inventory.
• Ensure customer received product.
• Replace damaged or missing products.
• Operate forklift to lift or place merchandise.
• Work with salespeople on inventory and orders.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest 

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• Familiarizing yourself with the company’s mission, vision, and goals.
• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
• Educating customers, retailers, and distributors about our products.
• Creating website and social media content in order to drive brand awareness and attract new customers.
• Building rapport with customers and vendors.
• Monitoring customer feedback and escalating complaints to the marketing department.
• Tracking customer preferences, metrics, and media campaigns.
• Representing the company at product launches, events, and trade shows.
• Brainstorming ideas and participating in training and workshops.
• Maintaining a positive image of the brand at all times.

• Manage day-to-day operations of business.

• Monitored and validated the quality of work rendered by the call center agents based on the company's quality guidelines.
• Generated evaluations and corrections for Quality Issues.
• Responsible for digitizing recorded sales using a software system.
• Uploaded voice files to the NT server.
• Responsible for filing call center agents' track sheets, and recycling tapes.

• Handled the overall Oceania Export Rating process.
• Supervised the group's daily performance on rating procedure, and ensured that the creation of export documents was on time and accurate.
• Handled Australia and New Zealand top accounts, and ensured that standard operating procedures were followed.
• Provided solutions to issues and queries arising from bill preparation for international correspondence, and sent all management issues to counterpart.
• Managed the internal checking of bills prior to submission to Mumbai audit.
• Monitored the group performance to achieve the standard KPI.

• Managed the overall operations of the E-commerce Web Support- Manila business center by establishing worldwide customer support for the www.maerskline.com site.
• Provided daily management and leadership to a team of Live Help Chat operators.
• Ensured operators were trained, and knowledgeable about relevant applications and systems. Direct coordination with Centre E-Commerce (main office in Denmark) for service levels and KPIs.
• Quality assurance of chats and calls by a ticket system.
• Managed the team's full coverage to ensure chat support was always attended in agreed service hours.
• Coordinated with team leaders in other Live Help locations- international/global business centers on day-to-day issues, the "need to know", and best practice sharing.
• Coordinated with team leaders in other Live Help locations- international/global business centers on day-to-day issues, the "need to know", and best practice sharing.
• Coordinated with Centre E-Commerce on reports and management issues.
• Ensured consistent and high service level globally at all times.
• Ensured KPIs were met.
• Motivated team members to deliver world-class customer service.
• Trained clients with all applications on www.maerskline.com
• Informed clients on how to submit and process their shipments online.
• Focused on customers' questions and assisted in resolving them.
• Provided step-by-step solutions, and basic troubleshooting.
• Responded to customers in a timely and customer-focused manner.
• Maintained close daily coordination with other Live Help teams in Houston, Mumbai, Sao Paulo, and Shenzhen.

• Worked closely with the Vice President of Marketing in developing the research, and coordinated marketing activities and policies to promote products and services for iProfile.
• Responsible for marketing campaign creation, lead generation, and other inbound marketing services using different marketing systems and tools.
• Demonstrated technical marketing skills with the application of CRM tools such as Salesforce, Lyris HQ, and Mailchimp.
• Worked with the sales team to initiate and refine action plans based on the ongoing data.

• Managed all property contracts for listing and purchase agreements using Dotloop and KW Command.
• Managed the company's official Facebook, LinkedIn, and Instagram. Handled all the marketing and social media presence- from the creation of home layouts, designs in Canva, and execution using HootSuite.
• Created reports and provided rational interpretation of data.
• Managed the company's CRM- KVCore and Sierra.
• Prepared Listing agreements and addendums in Transaction Desk.
• Prepared the contract in Skyslope, and completed all the documents and forms needed.
• Posted listing in Flexmls, for Sale and Lease; updated price change in FLexmls, and other Listing Agent details in Flexmls.
• Called new leads and collected all details necessary to close a deal.
• Followed up on existing leads over the phone, chats, and sent email with Buyer's Questionnaire form.
• Contacted Listing Agent for showing tour, and set an appointment in Showing Time.
• Prepared Detail Reports (Public and Private) of the Property, Map, and Showing Instruction to the client/Buyer prior to the showing tour.
• Created Home Search, fine-tune criteria such as price, city/location, number of beds and baths, and other information in Flexmls for Buyer's chosen type of home.

• Worked closely with the Operations Manager to ensure the timely process of purchase orders in NetSuite-Oracle.
• Responsible for increasing sales production through daily calls with vendors and suppliers.
• Processed vendor pricing updates, and matched/mapped items for updates. Processed new items and formatted them in a suitable format for upload into the NetSuite system.
• Handled all outgoing calls to vendors. suppliers, and customers in making sure all purchase orders will be processed in a timely manner.
• Managed all emails- actioned and flagged those that need attention from other team members.

• Managed the implementation of CRM and Support area of the internal NetSuite system.
• Primary point of contact for the CRM application, and managed escalations to NetSuite support.
• Primary point of contact for user login access and strictly managed user requests for roles andpermissions.
• Assessed implementation needs for CRM, follow standard protocols to assist staff with the setup,configure the required modules to the specifications.
• Analyzed high-level business user requirements into a functional product design, and specify appropriate details suitable for use by those who must base their work on it.
• Created documentation of the system and business process.
• Provided training and ongoing support for employees at all levels for report building, customization, new integrations, etc.
• Worked closely with sales and marketing, and other departments for any system request and other implementation processes.
• Test enhancement or customization prior to rolling out.
• Provided support for ERP application, order management, billing, and inventory control, and warehouse management.
• Support end-user requests for new searches, reports, KPIs, and dashboards.
• Maintained product knowledge when new versions and system upgrades are released.
   

Appointment Setter Cold

• Calling
• Guage motivation of potential sellers
• Endorse hot leads to clients
• Proficient in handling objections for seller lead calls, determining between a warm or cold lead.