Aside from phone and chat support, email support is great for people who don’t like talking on the phone and can lead to a more effective resolution despite the longer turnaround time.
Further, outsourcing your email support can ease the workload of your current employees. If your email support agents are in a different time zone, it also extends your business hours, enabling you to provide 24/7 support.
Remote Staff has developed its own hiring process and has a database of candidates you can hire within days.