Hire World-Class, High Performing, Vetted Social Media Marketers.
Cut Labor Costs by 70%

• Provides coaching to Support Professionals for excellent customer service andtechnical resolution. Dell North American Support – Commercial ProSupport, Workstation Voice/Chat,SMB, CBG and YTT Consumer Lines of Business.
• Facilitated internal call calibration/monitoring, client and team manage rcalibration sessions.
• Subject matter expert for Dell Quality Procedures and Policies
• A proven team player – to partner with site operations and to lead neededmetrics.
• Developing rapport and strong working relationships with internal operations.(team managers and site quality manager)
• Implemented site-based leadership’s quality coaching assessment processes.

• Develop and execute online marketing strategies to drive brand growth and engagement 
• Manage and optimize social media platforms to build audience connections and increase follower base. 
• Create and monitor Facebook ad campaigns for maximum reach, targeting, and conversion. 
• Created social media/blog/marketing graphics for the firm - using AI tools 
• Drafted SEO optimized blog articles in WordPress platform. 
• Social Media Management & Content Creation 
• Facebook Ads & Campaign Optimization 
• SEMRUSH Data Analytics & Performance Tracking 
• Graphics Design and Video Editing

• Successfully increased brand visibility and engagement by implementing tailored social media strategies. 
• Achieved high ROI on Facebook ads by refining targeting and ad creatives. 
• Finished billboard projects, subway signages and marketing paraphernalia for the firm. 
• Initiated good organic website content traffic using targeted keyword-based content research. 
• Succesfully launched the firm’s internal INTRANET using HubSPot.

• Oversee mail deliveries, package and couriers.
• Check and arranging Cheques (by alphabetical order).
• Perform clerical task like maintain files and organize documents.
• Answering phone calls and emails

• Oversee mail deliveries, package and couriers.
• Check and arranging Cheques (by alphabetical order).
• Perform clerical task like maintain files and organize documents.
• Answering phone calls and emails

• Greet customers, handle issues and answer inquiries.
• Answer the phone calls, manage chats and emails and redirect calls to appropriate offices.
• Checking and balancing transactions referring to cash receipts and payments
• Making the transactions for the money transfer.
• Keeping of the redemption and renewal records for teller form.

• Coordinate efforts to negotiate property sale between buyer and seller or listing agent to achieve desired results
• Contact and follow-up with pre-qualified leads to assess their wants and needs in a home
• Arrange showings, show homes, and participate in open houses for prospective buyers
• Respond to all leads and potential homebuyers in a timely fashion to build a strong client base
• Call clients weekly to provide feedback on their property listing to keep them engaged and improve customer service ratings

• Plan meetings, scheduling appointments, travel arrangements for the manager and other board members.
• Arrange, reorder and maintain documents, reports and information.
• Prepare invoices and process customer payments.
• Performed a range of administrative tasks from maintaining production schedules to purchasing supplies and other equipment.
• Worked as a Liaison for the company's documents, licensed certification and other departments to process building permit papers to allow projects in the area.
• Received and sorted any necessary correspondence.
• Answered, screened and directed incoming phone calls while providing basic information as needed.
• Maintained Company records, physical files, databases and spreadsheet in adherence to company protocol. Set up presentations for office meetings

• Own all the social media accounts adapted content across channels
• Contributed to the company's marketing plan and developed social media strategy tailored to their brand
• Worked with the marketing team to developed social media content calendars
• Worked with the company's global community team members to leverage localized marketing campaigns across their channels
• Researched social media trends and informed leadership of changes that are relevant to the company's marketing activities
• Set key performance indicators (KPIs) for social media that align with greater marketing and business objectives
• Leveraged viral content to excite for the community and engaged with external audiences.

• Managing social media flatforms: Facebook, TikTok & Instagram.
• Develop and create unique digital content across display advertising, email marketing, brand newsletter, digital ad banners, social media and more to drive awareness, engagement, and revenue through our brand.
• Supporting the creation of compelling evergreen and campaign content
• Designed coupons, marketing materials and other layouts using CANVA & Adobe Photoshop.
• Design and update of website articles and assets to support new content creation and online customer journey.
• Design new digital creative assets for digital channels, including web, mobile, and display.

• Acting as the point of contact among executives, employees, clients and other external partners.
• Managing executive's calendars and set up meetings.
• Researching and conducting data to prepare documents for review and presentation.
• Answering phone calls and email Work with HR Administrator to create poster in search for employees & helps with onboarding process.
• Manage the creation, content, strategy, products & services advertising on LinkedIn.

• Oversee and optimize paid search campaigns to maximize ROI and achieve business goals.
• Track key performance metrics, generate insights, and present data-driven reports with actionable recommendations.
• Create and execute data-driven Google Ads strategies to drive business growth and enhance lead generation.
• Implement advanced targeting techniques, including audience segmentation, remarketing, and intent-based targeting, to reach the right customers at the right time.
• Work closely with sales, content, and design teams to align campaign strategies with broader business objectives.
• Conduct A/B tests on ad creatives, landing pages, and bidding strategies to continuously improve campaign performance.
• Keep up with the latest Google Ads updates, trends, and best practices to maintain a competitive edge.

• Conduct quality assurance reviews to assess call center interactions and ensure compliance with company standards and best practices.
• Evaluate customer support performance by monitoring agent interactions to identify strengths, areas for improvement, and adherence to Netflix support guidelines.
• Analyze call quality metrics such as resolution time, customer satisfaction, and script adherence.
• Provide constructive feedback through detailed reports and actionable insights to enhance agent performance and customer experience.
• Ensure policy compliance by verifying that all interactions follow company policies, security protocols, and customer service expectations.
• Identify trends and improvement areas by analyzing recurring issues and providing insights for training and process enhancements.
• Collaborate with training teams to develop coaching strategies based on QA findings.
• Support future analysis and strategy by documenting quality trends and suggesting data-driven improvements for long-term customer support optimization.

• Provide technical support for Meta Ads Manager, troubleshooting issues and ensuring smooth campaign execution.
• Analyze Ads Manager metrics and performance to identify trends, optimize campaigns, and improve overall ad efficiency.
• Guide new representatives in developing proficiency in managing and optimizing Meta ad campaigns.
• Assist in campaign setup, audience targeting, and budget allocation to maximize return on ad spend (ROAS).
• Monitor ad performance and recommend data-driven optimizations to enhance engagement and conversions.
• Ensure compliance with Meta’s advertising policies and best practices.
• Collaborate with cross-functional teams to align advertising strategies with business objectives.
• Stay updated with the latest Meta Ads features, trends, and algorithm changes to improve campaign effectiveness.

• Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
• Create visually engaging posters and short video clips for social media advertisements.
• Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
• branded collateral to support sales and promotional activities.
• Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
• Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
• Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
• Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
• Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
• Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

• Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
• Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
• Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
• Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
• Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
• Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

• Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
• Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
• Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
• Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
• Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
• Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
• Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

• Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
• eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
• Develop visually compelling materials for business promotions, including but not limited to:
• Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

• Created and managed digital marketing campaigns, including social media for Facebook and LinkedIn, email marketing, and content creation Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned with their brand messaging.
• Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, and promotional materials, to support diverse marketing campaigns.
• Responsible for the development and management of the organizations' database Contributed to the overall growth and success of one of the brands by consistently delivering high-quality marketing services and fostering long-term client relationships with the client winning Entrepreneur of the Year. Spearheaded the complete lifecycle of the organization's database, overseeing design, implementation, and maintenance to ensure optimal performance and reliability. In charge of the monthly email marketing program, overseeing planning, execution, and analysis of campaigns of all three businesses.

• Designed and developed a wide range of promotional materials, including printed collateral such as brochures, posters, and flyers, as well as online assets like social media graphics, banners, and email campaigns.
• Successfully managed and curated content for all social media platforms, including Facebook and Instagram.
• Facilitated communication between the company heads and external partners and suppliers, ensuring smooth collaboration on various marketing projects.
• Captured high-quality images of jewelry products for use in advertising campaigns

• Developed and executed creative social media campaigns on platforms such as Facebook and Instagram, aligning strategies with client objectives and target audience profiles.
• Conducted market research and competitor analysis to identify trends, optimize content, and stay ahead in the rapidly evolving landscape of social media marketing.
• Compiled and organized data from various sources, including email marketing platforms and social media analytics tools, to create clear and concise reports.
• Conducted in-depth analysis of website traffic using Google Analytics, providing insights and recommendations to optimize user experience and increase online performance.
• Identified trends in visitors to the company site and tailored marketing campaigns to focus on those demographics Created analytics reports highlighting key information from marketing research to present to clients PROFESSIONAL EXPERIENCE

• Created visually compelling and on-brand social media content for diverse clients using Adobe Photoshop, ensuring a consistent and polished aesthetic across platforms.
• Conducted market research to gather relevant insights and competitive analysis, incorporating findings into a proposal to showcase the agency's strategic approach.
• Captured high-quality event footage for social media content, ensuring visually engaging videos that effectively conveyed the atmosphere and highlights of each event.

• Executed the timely and accurate uploading of data into the CRM system, ensuring the integrity and completeness of customer information.
• Managed, updated and created listings to the web in different external portals for real estate industry.
• Utilized scheduling software and tools to manage appointments, maintain accurate records, and send timely reminders to both customers and service providers.
• Created all marketing collateral, including brochures, flyers, posters, and digital assets, to ensure a cohesive and consistent brand presence.
• Managed client database and updated contact information of partner conveyancers Conducted aerial shot land marking, identifying and highlighting key features of properties to provide a comprehensive visual overview.

• Created and managed digital marketing campaigns, focusing on social media content for LinkedIn to drive engagement and brand awareness.
• Conceptualized, designed, and produced a variety of marketing collaterals, including brochures, posters, and stall designs, effectively supporting diverse marketing initiatives.
• Created and managed digital marketing campaigns, including social media for Facebook LinkedIn, email marketing, content creation.
• Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned brand messaging. 
• Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, promotional materials, to support diverse campaigns. 

• Manage and Monitor Team on day-day basis G
• uide and Mentor Team especially newbies
• Produce Milestone Report of the whole team
• Responsible for prospecting and qualifying sales leads to set appointment for Directors and Managers
• Providing general administrative support
• Build and cultivate prospect relationships by initiating communications through outbound calling and email correspondence

• Resolves product or service problems by clarifying the customer's complaints.
• Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Following up to ensure resolution

• Support marketing campaigns of all company's products
• Executes projects directed in maximizing company's profits
• Developing sales strategies
• Driving online marketing campaigns
• Building relationship with company's partners and clients

• As a Bookkeeper, I oversee daily transactions, manage accounts, assist in budgeting and tax prep, and adhere to accounting regulations. I use financial software and maintain data confidentiality.

• Responsible to develop and implement effective advertising campaigns for us.
• Set up campaigns through Google AdWords, Facebook Ads, and Instagram Ads.
• Analyze data and report on campaign performance to make recommendations for improvement.
• Collaborate on identifying best contents to fit the guidelines and goals of each campaigns 

• I handle customer banking transactions, address queries, promote bank products, document operations, and maintain confidentiality.

• Executed successful SEO and SMM campaigns for a variety of clients, resulting in increased website traffic, engagement rates, and conversion rates.
• Stayed up-to-date on the latest trends and best practices in the industry to ensure the success of each campaign.
• Specialized in local SEO and social media advertising to help clients achieve their unique goals.

• As part of my role, I monitor the daily sales of tenants in the mall and handle billing collection on the 28th of each month. Additionally, I receive and upload 2307 on the 15th of each month, reconcile individual tenant rentals, and prepare monthly and weekly sales reports. I also manage carpark entries and handle write off entries and clearing of interest using SAP. 

• Planning and developing social media campaigns
• Update social media content across all channels (Facebook and Google my Business)
• Schedule a Post, Events, Updates on Facebook and Google my Business Profile Respond to reviews on Google my Business thru Brightlocal CRM

• Email and CRM Database Management
• Creating Email Campaigns/E-blast
• Creating marketing assets such as postcards, showsheets and flyers
• Social Media Management ( Facebook, Instagram and LinkedIn)
• Building a social media presence by maintaining a solid online presence. Promoting products, services and content over social media
• Running Advertisements on Facebook and Instagram for New Listings, Open Houses and Sold Listing
• Filling up transaction documents, commission bills etc. as per clients' request

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Capitalized on solutions presented by Real Geeks CRM software to enhance lead prospecting.

• Oversaw maintenance, calibration, and control of inspection, measuring, and all test equipment.
• Monitored performance and generated reports detailing quality of product and defect rates.
• Kept detailed records of quality and imperfect products.

• Advance Technical Support Upskill Level 2.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Cultivated customer loyalty, promoted repeat customers and improved sales.

• Social Media Management
• Running company social media advertising campaigns on Facebook and Instagram
• Content Creation promoting services and products over social media
• Creating flyers, postcards, and marketing assets for social media and direct mailers
• Creating email campaigns/e-blast for new listings, open houses and sold listings

• Prepares English language instructional materials;
• Conducts online English tutorials;
• Distributes delicious preservative-free meat products, and apparel.

• Published press releases of company events and achievements;
• Construction and management of the company website and social media page;
• Drafting and implementing of the company’s marketing, communications and Public Relations Crisis Prevention and Response plans;
• Proposal and implementation of traditional and digital marketing initiatives.

• Authored 54 English training materials for Korean learners;
• Planned and implemented campaign activities during the May 2013 Philippine elections.

• Effective crisis communications implementation, and company representation as its official spokesperson;
• Construction and management of the organization’s website;
• Initiation of corporate social partnerships between the organization and Philippine local government units.

• Effective and consistent publications of the corporate newsletter;
• Regular and timely contributions of news articles to the organization’s partner-publications.

• 2007 Philippine elections
• The conviction and pardon of former Philippine President Joseph Estrada

• US-led military offensive in Iraq in 2002
• Philippine elections in 2004
• South Asia tsunami in 2005
• Military standoff and State of National Emergency in the Philippines in 2005
• Stampede in Metro Manila in 2006

• Collaborated to position the company's parent organization as a top-of-mind global digital transformation partner through:
  • Subject matter expertise on Crisis Communications, international media affairs;
  • Preparation of key messages, English press releases and website articles, and other forms of external communications;
  • Sharing of knowledge and expertise through trainings, workshops, and training materials;
  • Other related tasks.

• Develop a comprehensive social media strategy aligned with page's goals and target audience. This includes determiningthe platforms to focus on, defining the content themes andformats, and setting specific campaign objectives.
• Manage the budget allocated for social media advertising.
• Utilize social media advertising tools to target specificaudience segments based on demographics, interests,behaviors, and other relevant criteria.
• Engage with audience, respond to comments and messages,and build a positive relationship with followers. Encouragediscussions and user-generated content.

• Helping clients achieve their financial goals and secure theirfinancial future.
• Develop comprehensive financial plans for clients, taking intoaccount their short-term and long-term financial goals, suchas retirement planning, education funding, wealthaccumulation, and risk management.
• Educate clients on financial concepts, investment strategies,and the importance of long-term financial planning.Empower clients to make informed financial decisions.
• Provide ongoing support and assistance to clients with theirfinancial needs, such as policy servicing, account inquiries,and updates to financial plans.
• Team Collaboration: Collaborate with other Sun Life advisors,specialists, and support staff to deliver comprehensivefinancial solutions and exceptional client service.

• Prepare well-structured lesson plans that cover variouslanguage components, such as grammar, vocabulary,speaking, listening, reading, and writing.
• Conduct live online classes or pre-recorded video lessons todeliver the planned content. Use interactive teachingmethods and technology tools to keep students engaged.
• Evaluate students' language proficiency through quizzes,tests, assignments, and speaking exercises. Provideconstructive feedback to help students improve theirlanguage skills.
• Foster a supportive and inclusive learning environment thatencourages active student participation.
• Encourage students to set language learning goals and tracktheir progress.
• Provide motivation and praise for theirachievements to boost their confidence.

• Build and maintain strong relationships with existing andpotential clients.
• Develop a deep understanding of Citibank's products andservices, including loans and credit card products. Stay updatedon changes, features, and benefits of each product.
• Participate in training programs and workshops to enhanceyour knowledge of products, sales techniques, and industry bestpractices.

• Negotiate with vendors to secure favorable terms and pricingfor procurement contracts. Ensure cost-effectiveness withoutcompromising on quality.
• Create and issue purchase orders for the required materialsbased on the project requirements and inventory levels.
• Coordinate the logistics and shipping of purchased materialsto ensure timely delivery to project sites or warehouses.
• Maintain accurate and up-to-date records of all procurementactivities, including purchase orders, invoices, and deliveryreceipts.

• Effectively handle the social media presence andadministrative tasks to promote the company's properties,engage with potential clients, and enhance its onlinereputation.
• Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
• Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout thesales process.
• Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
• Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estateteam based on the research findings.

• Taking meeting minutes
• Invoicing/Reconciling in XERO
• Create content, and graphic design using Canva, caption, posting, scheduling on Instagram and Facebook page
• Creating simple videos
• Extracting before and after photos in TRADIFY
• Instagram Engagement

• File Management
• Invoicing in XERO
• Any task that may be assigned (Buying online,Follow-ups)
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•  

• Conduct research on musicians/artists, auto car/RV dealerships in the USA
• Input leads on spreadsheet
• Joined FB groups to generate leads
• Sending of cold emails
• Sending DM on Instagram to potential clients for Scalp Micropigmentation

• Create content,design using canva,posting and scheduling in Instagram and Linkedin
• Suggested a new scheduling app (Lately Social)

• Content creation
• Content marketing
• ]Social media marketing
• Social media management
• Social media auditing
• Research
• Meetings and consultation directly with the US client

• Booth manning
• Offer projects to prospective clients
• Attend onsite and digital events
•  Invite clients to our onsite events
• Giving marketing flyers in crowded places

• Inviting Brokers to get accredited
• Showroom manning
• Offer projects to prospective clients
• Inviting Local and International Marketing Partners
• Moderator (Host) of few digital events

• Answering phone calls
• Problem-solving
• Assisting and walk-through customers to their needs
• Doing payment arrangements for the customer’s convenience
• Collecting payments from the customers
• Transferring calls to the right department
• Offering promotions to the customers
• After-service assistance

• Assisting walk-in clients
• Offer products and services of MMP
• Schedule and invite clients for tripping
• After service assistance

• Marketing and offering properties online
• Site visit of properties in the market
• Cold-calling, warm-calling, and hot-calling list
• Following up with clients and real estate colleagues
• E-mail blasting
• SMS blasting
• Social media/content marketing
• Public relations campaigns, strategies, and tactics
• Marketing strategic planning
• Coordinating and maintaining relationships with clients and colleagues
• Community and group management
• Advertising creation and management for Facebook and Instagram
• Social media auditing
• Pages and channels management
• Prospecting thru online and field
• Client meetings
• Property matching
• Encoding real estate transactions in the inventory

• Property matching
• Marketing of property listings thru cold calling, text blasting, email blasting, social media postings, private online messaging
•  Handled Bulacan Team as the Head Coordinator for Broker 
• Assisting clients and real estate colleagues with their property needs
• Day-to-day site visits for the clients
• Documentation of the required documents
• Setting appointments with the clients
• After service assistance
• Property presentation making

• Handled social media accounts and pages of the company.
• Coordinating with the Real Estate Practitioners in exchanging property listings and requirements
• Text and email blasting
• Property Matching

• Managed call flow and responded to technical support needs of AT&T customers.
• Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
• Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.

• Make outbound calls to prospective clients
• Identify potential sales opportunities, generate leads, maintain a database of leads.
• Provide excellent customer service to all clients
• Managing CRM and do warm transfer.

• Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
• Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
• Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

• Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
• Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
• Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

• Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
• Provide excellent customer service to all clients and managing CRM.
• Do warm transfer.

• Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
• Establish and study new sources of supply, give recommendations on vendor acceptance
• Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
• Source items with vendors, follow and expedite delivery.

• Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
• Keen to identify any suspicious behavior, risk, theft, and anomaly.
• Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
• Follow the standard communication protocol in reporting an incident

• Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
• Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
• Monitor social media performance metrics and provide reports on a regular basis.
• Stay up-to-date with the latest social media trends and tools.

• Processing orders, forms, applications, and requests.
•  Keeping records of customer interactions, transactions, comments, and complaints.   Communicating     and     coordinating     with colleagues as necessary.
•  Providing feedback on the efficiency of the customer service process. Website designing using GoDaddy Managing a team of junior customer service representatives. 
• Ensure customer satisfaction and provide professional customer support.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging     and     resolving     customer complaints. 
• Knowing our products inside and out so that you can answer questions.

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Responding to call-outs in a timely fashion.

• Answer customers' inquiries regarding their accounts.
• Process a refund, renew a subscription, or cancel the subscription of the customer  Provide account details and information to customers.
• Retain customers'  subscriptions via a rebuttal

• Use Pitchbox for creating an email campaign
• Create a strategy for lead generation 
• Input keywords for SEO
• Handle CRM and website admin task
• Create a template for an email response
• Track team's progress and ads
• Create ads in google and Facebook

• Developed     graphics     in     Illustrator     and
• Photoshop for various informational sites
• Create IG reels and Tiktoks
• Manage keap and create email broadcast
• Use clickfunnel for sales landing pages
• Website designing using GoDaddy
• Create automation using zapier
• Growth hacking for Instgram and Tiktok

• Answer calls and emails for guest inquiries and questions
• Coordinate with utility, cleaners, and security if necessary
• Assisted in admin and CRM management
• Create a report for guest arrival
• Send details to guests for their itinerary
• Assure guest experience during their stay

• Handle acquisition and ensure that tasks will be delivered on time 
• Provide timely assistants with back end and communicates effectively with the client regarding the progress of each project 
• Troubleshoot CRM and dialers
• Assigned leads to the acquisition
• Create comparable and ARV
• Create contract
• Manage email campaign and SMS broadcast
• Host trainings and meetings
• Admin management for google sheet

• Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
• Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
• Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

•  Oversee the day-to-day management of our social media platforms.
• · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
• · Plan, create and schedule posts, including both visuals and video content. 

• Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
• · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
• · Measure and report on engagement and return on spend.
• · Website management and maintenance.

• · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
• · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
• · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
• · Review and ensure the quality and consistency of advertising content.
• · Monitor campaign performance to meet deadlines and KPIs. 

• · Create and manage lead magnet campaigns to capture and nurture leads effectively.
• · Determine the frequency and timing of lead magnet promotions.
• · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.

• · Identify and understand the target audience's preferences, behaviours, and needs.
• · Ensure posts are tailored to effectively engage the target audience.
• · Trends and growth spots to capitalise on prospective audiences.

• · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
• · Foster a sense of community and engagement among our followers.

• Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
• Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
• Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
• Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
• Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
• Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
• Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

• Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
• Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
• Actively participate in online communities and forums related to job search and career development.
• Track and analyze social media metrics to measure campaign performance and optimize strategies.
• Utilize WordPress to design and optimize landing pages for the course.

• Creation, social media management, email marketing, and event planning.
• Collect, analyze, and interpret market research data to identify trends,

• Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
• Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
• Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

• Created and implemented a customer service training program forstaff, focusing on building rapport and resolving customer issueseffectively. This led to a 5% decrease in customer complaints and a 3%increase in positive online reviews.
• Managed social media platforms, including Facebook, Instagram, and Google My Business, to engage customers and promote special events. This resulted in a 15% increase in online orders within 3 months.

• Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
• Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
• Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.

• Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
• Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
• Implemented SEO best practices to improve website visibility and organic search rankings.

• Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders 

and sector marketing leaders 

• Managed relationships with key stakeholders and maintains good working relationships 

across brand marketing and communications team and other functions 

• Supported the team with the best practice usage of the e-marketing tools 

• Created, configured and administered e-marketing campaigns 

• Supported the team with administrative tasks such as: BRET, legal review and other 

compliance-based activities required on brand marketing and communications programs 

• Managed production and approvals processes (including SCORE) 

• Assisted web team by prepping articles and creating redirects and UTMs 

• Provided event management support on major programs 

• Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
• Provided accurate and timely submitted management reports
• Provided information and recommendations to be used for monthly tactical meetings

• Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
• Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms.
• Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

• Manage social media account on Facebook business page and Instagram
• Post on social media accounts 
• Find ways to gain organic followings and schedule posts on meta business suite and buffer
• Social Media Marketing
• Website maintenance and updates every week 
• Make promotional banners and posts for the weekly events and updates across social media platforms

• Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms..
• Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

• Launched an Australia-based digital marketing agency website
• Launched a US-based business process outsourcing website
• Launched a Philippine-based real estate company website, maintained the company's social media content, and provided content for the company's marketing initiatives

• Reports directly to the Director of a Melbourne-based Real Estate and Property Management Firm
• Solely responsible for the company's Human Resource processes, from induction to resignation.
• Assists in property management tasks such as tenant applications and enquiries
• Provides assistance for other ad hoc tasks such as supplier sourcing, company logistics, and other administrative tasks

• Supervised content creation for all digital properties such as website, blog, social media, and video production, as well as marketing collaterals.
  
  
• Launched brand awareness and lifestyle-oriented campaigns such as CondoGoals (Instagram, Facebook and Youtube) and Inside Century (Youtube and Facebook)
  
  
• Conceptualized and executed major brand and tactical campaigns with the brand marketing team, including TVCs with brand ambassador Pia Wurtzbach
  
  
• Partnered with content creators, creative agencies, and online platforms such as Lamudi, InvestVine, GetCraft, Twenty Manila, Gleam Productions, Manila Man, among others.
  
  
• As an individual contributor, reported directly to Creative Director, AVP for Marketing and VP for Corporate Communications.

• Expanded the company's internal communication channels to include social media, SMS blast, and video channels
  
  
• Partnered with HR to launch and sustain Gold Anvil Award-winning employee engagement campaigns
  
  
• Wrote and produced content on a regular basis for the company's newsletters, events, and other channels.
  
  
• Managed the story lineup and edited the bi-weekly e-newsletter sent to the entire organization.
  
  
• Wrote speeches and messages on behalf of the Chairman and President/CEO.
  
  
• Won 2 Gold Anvil Awards for projects spearheaded (Ninong Ceb FB Group and Isang Bangka Campaign)

• Researched, wrote, produced, and supervised editing of daily news segments
• Interviewed notable personalities for news segments
• upervised and mentored junior writers on the team
• Contributed feature articles to the company's news website, interaksyon.com and had a regular lifestyle column, What It's Like.

• Managed the entire production team and logistical requirements from pre- to post- production, including budget, schedule, sourcing, casting, and client servicing.
  
  
• Key projects include a short film for Star Cinema, a music video for Spring Films, and marketing videos for corporate clients SM Prime and Mcdonald's. 

• Handled client servicing for 12 brands of a personal hygiene/cosmetics conglomerate.
• Assisted in the development of above-the-line and below-the-line campaigns, including TV commercials, radio spots, billboards, in-store collaterals, among others.
• Key projects include a baby powder brand launch with Lea Salonga and a makeup campaign with Anne Curtis.

• Supervised all logistical requirements for a small crew during out-of-town shoots
• Supervised editing of episodes

• Promoted to email account program after 3 months
• Handpicked as one of the peer trainers for a US-based satellite TV account

• Maintains orderly taking of phone-in orders for faster pick-up
• Liaises between different sections to effectively handle faster turnaround of dine-in and phone-in orders
• Ensures that payments and changes of customers are given accurately to avoid overages or shortage

• Welcomes customers and educates customers through the menu offered
• Sells coffees to customers by presenting appropriate variant depending on customer needs
• Generates revenues by attracting new customers

• Assists students with their queries or concern
• Performs administrative duties as necessary
• Assists and supports teaching faculty in their daily tasks

• Works at different stations as needed
• Providing answers to customers queries about bread ingredients
• Maintains work stations clean and clutter free

• Assists primary healthcare providers in recognizing mental and psychosocial problems of patients
• Works with the primary care team to efficiently and effectively treat and manage patients with chronic emotional or health problems.
• Assists in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
• Attends and participates in meetings and quality improvement activities as required.

• Maintains back end of website
• Maintains client engagement both at IG and FB
• Conceptualizes posts for IG and FB
• Coordinates/manages production of influencers and sends products monthly
• Collaborates with closely related industries for affiliation (i.e., vet clinics, pet stores)
• Collaborates with market groups for possible market participation
• Manages physical stall

• Receiving patients from Emergency Room
• Maintaining hygienic and safe working environment
• Recording patient vital signs and medical information
• Carrying out the requisite treatment and medications
• Provide treatments to patients as per Physician's orders
• Observing and recording patient's behavior
• Administering medications to patients and monitoring them for side effects and reactions. 
• Maintaining reports of patient's medical histories and monitoring changes in their condition
• Monitor patient progress and update to Physician on regular basis.
• Preparing patients for examinations
• Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
• Provide nursing care to patients of different ages according to hospital policies
• Educating patients families about the disease and its treatment

• Gathering specific datas such as name, company name, website, contact number, email, address, etc.
• Transferring data to the sheet provided
• Keep records organize
• Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
• Marking schedules in the google calendar
• Updating client's profile.
• Responding to emails
• Basic bookkeeping

• Checking assigned clients
• Data entry works
• Transcribing audios and videos
• Web searching
• Gathering datas
• Organizing work load
• Posting ads using craigslist
• Doing basic SEO, graphic designing tasks
• Updating clients regularly

• JI worked fulltime from Monday-Friday 8 hours a day.
• My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
• Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
• I am also intitled to post some products coming from Amazon seller.
• Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

• Updating social media accounts
• Data entry works
• Web searching
• Gathering datas
• Organizing work load
• Doing basic wordpress tasks
• Updating clients regularly
• Delegating emails Ecommerce/Dropshipping (Full Time)

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• Data Entry
• Web Research

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.