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• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

 

 

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• Responded to support requests within contracted response time and resolved issues in NetSuite.
• Created and troubleshot financial statements using NetSuite and other reporting tools.
• Managed open tickets, conducted system testing, and provided end-user training.
• Gathered client requirements and documented functional specifications.
• Coordinated with NetSuite support and ensured timely resolution of client concerns.
• Delivered project tasks on time and within budget.

• Supported development of contract proposals and administrative operations.
• Acted as liaison for HR and Finance services, improving overall service delivery.
• Participated in strategic planning and contributed to operational excellence initiatives.
• Supported executive planning and status meetings.
• Enhanced reporting, business process flows, and organizational planning.
• Provided administrative assistance across departments and projects.

• Provided UI technical support and resolved complex implementation issues.
• Supported clients via phone, chat, email, and video for product suite integration.
• Advised clients and analysts on best practices and optimization.
• Maintained compliance with support procedures and quality standards.
• Shared insights to enhance support delivery and contributed to the knowledge base.
• Delivered high-quality, client-centered solutions.

• Investigated and troubleshot subscription billing concerns and issues.
• Assessed issue severity and coordinated with product managers for functionality alignment.
• Acted as liaison between engineers and customers for faster resolution.
• Provided guidance on Advanced Subscription Billing and Recurring Billing modules.
• Educated clients on best practices for subscription features.
• Ensured issue resolution met customer expectations.

• Evaluated use cases to prioritize resolution based on urgency and business impact.
• Resolved inbound cases and calls on OTC/P2P processes, including Credit Card Processing and Electronic Payments.
• Reviewed Financial Reporting, Purchasing, and Advanced Billing concerns.
• Liaised with third-party processors such as CyberSource and PayPal.
• Created custom Saved Searches and Financial Reports for clients.
• Delivered high-quality support aligned with client needs.

• Reviewed monthly transaction entries, balance sheet accounts, and OPEX accuracy.
• Prepared forecasts and annual budgets in collaboration with clients.
• Completed monthly management reports and updated dashboards.
• Analyzed OPEX variances and provided actionable insights.
• Streamlined planning/reporting processes for operational efficiency.
• Responded to ad hoc requests while ensuring confidentiality compliance.

• Processed PO/non-PO AP documents, ensuring accurate ERP entries.
• Performed 3-way matching and verified employee claims.
• Maintained control compliance as per SLA.
• Processed employee claims and verified documents.
• Implemented process improvements and ensured policy adherence.
• Prepared monthly accruals and bank reconciliation reports.

• Reviewed and processed travel expense reports with document verification.
• Communicated to resolve documentation issues and released on-hold reports.
• Calculated taxes and journal entries for manual expense reports.
• Ensured compliance with company policies and system access requirements.
• Generated reports and reconciled employee statements.
• Maintained operations procedures and monitored policy compliance.

• Resolved escalations and ensured strong customer service.
• Directed team tasks and monitored daily targets and performance.
• Ensured vendor master records compliance and conducted regular training.
• Carried out fraud prevention security checks.
• Communicated key updates via regular team briefings.
• Provided first-line support and escalated issues as needed.

• Navigated multiple applications to resolve billing inquiries.
• Handled inbound and outbound calls for billing ticket resolution.
• Escalated non-standard issues and sought advice for resolution.
• Facilitated new hire training and refresher programs.
• Collaborated with Training, Quality, and Operations for improvements.
• Supported team members with complex ticket issues and queries.

• Maintained orderly accounting records and ensured compliance with legislative guidelines.
• Assisted in monthly financial reports, annual budgets, forecasts, and year-end audits.
• Reported BAS & IAS statements, STP, and annual returns to ATO.
• Managed fortnightly payroll from end to end and maintained the asset register.
• Handled accounts payable and receivable processes; conducted bank and corporate card reconciliations.
• Managed NDIS plan claims and reporting of participant funds and budgets.

• Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
• Pays vendors by monitoring discount opportunities, verifying federal ID numbers, preparing checks, and resolving discrepancies.
• Verifies vendor accounts and reconciles monthly statements and related transactions.
• Enters AP bills in Tipalti; reconciles Tipalti/SVB/NS and TravelBank/SVB/NS payments.
• Manages TravelBank: uploads receipts, approves expense/travel reports, and prepares TargetCW csv invoice upload files.

LOGISTICS
• Establish and maintain maximum and minimum consumables inventory levels
• Coordinate with the in-house sales team to promote accurate and timely processing of orders for customers
• Provide assistance in maintaining logistics planning tasks
• Scan orders into the computer and track shipments across multiple channels
• Approve timesheets associated with deliveries and pick-ups
• Administer and maintain inventory control program systems
• Support with the maintenance of logistics policies, procedures, support plans, and similar data.
• Manage and monitor the performance of the entire fleet, routing and schedule planning

ADMIN

• Oversee the administration of program files and relevant documents, including the filing of documents, physically and electronically;
• Registering and tracking all incoming and outgoing physical correspondence
• Perform receptionist, and operator tasks as needed
• Assist in the preparation and implementation of financial processes as needed
• Manage public information materials
• Manage equipment and assets
• Perform other logistical and administrative tasks within the program’s scope of activities, as instructed by management.

-SALES-

• Develop and execute sales strategies to achieve business objectives and revenue targets.
• Analyze market trends, identify potential customers, and explore new business opportunities.
• Collaborate with senior management to establish sales goals, budgets, and forecasts.
• Recruit, train, and mentor a high-performing sales team.
• Set sales targets and performance metrics for the team, and monitor their progress.
• Provide coaching, guidance, and support to improve individual and team performance.
• Conduct regular performance reviews and implement strategies to drive sales productivity.
• Build and maintain strong relationships with key customers and prospects.
• Understand customer needs and provide appropriate solutions and product recommendations.
• Coordinate with other departments, such as operations and logistics, to ensure timely delivery and customer satisfaction.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Monitor sales activities, track leads, and manage the sales pipeline.
• Prepare sales forecasts, reports, and presentations for management.
• Analyze sales data to identify trends, evaluate performance, and make data-driven recommendations for improvement.

• Cold calling to debtor for both Australia and NZ.
• Sending a correspondence / demand letter to debtor.
• Creating auto response for debtor's account
• Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
• Resolve escalation and create reports.

• Receiving Inbound and performing outbound calls
• Collecting payment due amount for credit card members and advising payment for pros and cons.
• Helping credit card members by suggesting payment method to avoid account further in past due
• Providing resolution to Card Member to re-establish credit report

• Customer Service through Answering phone calls, and email management.
• Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
• Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

• Administrative task and Bookkeeper
• A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
• Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
• A support Operations team with daily admin tasks,
• Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
• Bookkeeping tasks

• Administrative task and Bookkeeper
• Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
• Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
• We used Asana for more information and daily tasks to be done in the business.
• Used Microsoft Office for communication with clients and other team members.
• Daily update those invoices and do reconciliations
• Friendliness and fluent English language communication skills
• Microsoft Office, primarily Word and Excel
• Do Bank and Credit Card reconciliations

• Document, Track, and escalate service tickets
• Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Monitor trouble tickets system and respond to all trouble reports within established goals

• Network Administration Asset Management and Procurement End-user(Clients & Agents)
• Technical Support Telephony, Remote Desktop Support PC Server Software & Hardware Installation and Troubleshooting Support Microsoft Applications Computer setup for multiple clients/accounts

• Provides resolution escalated service tickets
• Works with clients to evaluate and solve technical problems
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration.
• Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Maintain and Administer Multiple Tenant MS Office 365 admin center Recommends upgrades, patches and new application and equipment Support enterprise MFPs such as Xerox, Kyocera, Fuji, Brother, Canon and HP Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
• Other supported applications: Zoho, DUO, and iDrive, Webroot Ticketing System: Autotask Datto RMM

• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins
• Turns customers into buyers by matching them with their ideal car.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports. S

• Network and Database Admin Database and Web Development using wordpress and Microsoft Access
• Impement Policy and Procedures documentation
• Support Computer hardware/software and printers
• Files and System Data bakcup daily
• Export/Import MS Access database from each project site of the company and upload to the central database
• Perform weekly back-up operations ensuring all required database On-boarding and Off-boarding Employee Process

• Respond to technical service inquiries from customers in a timely fashion
• Develop product knowledge to serve as a technical resource to the Domestic and International sales teams
• Efficiently analyze customer issues and provide logical solutions through phone, chat and remote PC
• Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
• Performs other related duties as required to support Company objectives
• Troubleshoots computers systems and performs virus and malware removal
• Respond to any error in the system and find ways to solve and correct any problem existing.

• Efficiently analyze customer issues and provide logical solutions through phone and remote PC Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
• Troubleshoots system and network problems and diagnosing and solving hardware.
• Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
• Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues. Create group/user policies within active directory.
• Provides coaching and assistance to subordinates.

• Provide a satisfactory level of customer service to existing customers in relation to queries or concerns
• Managing and resolving customer complaints to prevent cases from being escalated to third-party organizations
• Positively and proactively resolve technical issues to bring them to a resolution
• Raising issues seen consistently across multiple sites with the Team Leader, Technical Support, and Warranty for further investigation and resolution implementation
• Liaising with product manufacturers to initiate and retrieve confirmation on warranty claims
• Creating return orders via a customer relationship management system to a satisfactory standard
• Liaise with installers in the field, arranging testing and resolutions
• Provide feedback on systems and workflows, to improve outcomes
• Maintain effective cross-team working relationships with all key stakeholders to ensure the customer experience is maintained to a high standard
• Assisting customers via inbound queue calls, with a required output of 40 calls per day and an average talk time (ATT) of less than 5 minutes
• Assisting team members in the Post-Installation team where required
• Attending team meetings and training sessions to improve knowledge and skills
• Other duties as required

• Handled initial troubleshooting for all Apple products.
• Research and follow up for emerging issues.
• Initiated customer interactions as per customers request.
• Handled escalations from tier 1 and 2.
• Completed reports for the internal engineering team for prevalent and emerging issues.
• Handled billing disputes and refund requests for all Apple services.

• Provide end user technical support for all Dell Products.
• Research and Diagnostics for problems related to computers and laptops.
• Scheduled calls for ongoing issues.
• Issue monitoring for unresolved issues.

• Handle all Incoming calls for Bank of America Credit cards.
• Provide customer support for credit card related issues.
• Device a payment plan for delinquent accounts.
• Research and resolve Billing disputes and Chargebacks.

• Taskd to provide end user troubleshooting for all Toshiba products. (I.E. Desktops, Laptops, All in One computers)
• Resolve all customer reported issues related to Toshiba products.
• Log and manage customer complaints.

• Handle incoming calls and customer inquiries thru ICARE.
• Provide Initial troubleshooting for customer's mobile devices.
• Schedule repairs or finding the nearest service center for customers.
• Device payment plans for delinquent customers.
• Manage billing related concerns for customers.

• Responding to inquiries about a company's products or services.
• Handling customer complaints.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing order information and tracking details.

• Provide customer service as the first point of contact. 
• Plan truck pickups and deliveries.
• Monitor tracking events. 
• Organize drivers' calendars.
• Manage contact list. 

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders on customers' behalf. 
• Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
• I am responsible for diagnosing and repairing faults. 

• Handle computer subjects (software, programming, computer system)
• Prepare syllabus for every course once in a semester

• Take inbound calls
• Provide technical assistance to customers subcribed
• Handle and resolve software, hardware and networking issues

• Received awards of excellence as top associate
• Take outbound and inbound calls
• Provide technical assistance to customers owning a desktop
• Handle and resolve software and hardware issues
• Assigned as POC once in a week and distribute calls to teammates
• Track calls and analyze service tickets
• Do roll-outs and refreshers to inbound agents about callback process and guidelines

• Begin procedures, prepare the LAN Pos (cash counter) every start of the shift
• Make sure that garments/ items are displayed according to retail standards
• Assist customers in choosing what items will suit them
• Handle any store-related concerns, issues and complaints of customers
• Relay all store/customer-related issues to the store management for immediate action
• Request more stocks of fast-selling items
• Make reports for items which are not really selling well and those broken-sized items
• Assist in doing monthly inventory
• Set up designated sections before closing time
• Perform Day End procedures, count the total amount of money accumulated at the end of the day and tallying it with the system report
• Complete checklist for retail standards and day end report for the cash counter

• Handled billing issues for UK mobile phone customers
• Explained bills in details to customers
• Handled technical issues as well
• Troubleshoot defective mobiles phones over the phone
• Perform different tests to resolve technical problems of customers mobile phones

• Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts.
• File management
• All technical supports, research, implement and improve company technologies and make it more efficient.
• Creating forms and implementing processes.

• Providing great technical support to our customers via a wide range of communication channels;
• Triage and resolution of basic technical support queries
• Escalation of more complex support queries
• Logging of tickets on Freshdesk support system
• Building successful relationships with our customers
• Proactively looking to improve our service to customers by being sensitive to their business needs

• Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
• Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms.
• Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

• Manage social media account on Facebook business page and Instagram
• Post on social media accounts 
• Find ways to gain organic followings and schedule posts on meta business suite and buffer
• Social Media Marketing
• Website maintenance and updates every week 
• Make promotional banners and posts for the weekly events and updates across social media platforms

• Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms..
• Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

-Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube. -Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo. -Respond to comments and messages daily across the company's social media platforms.- DALLE B. -Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

• Provide customer support on the company website
• Provide customer support for any incidents related to their orders

• Provide customer support for their billing needs

• Provide financial suggestions that will help the customer reach their financial goals
• Provide assistance as required by the customer for their financial goals

• Search products that can be used for trade
• Provide assistance required in the office 

• Suggest technical assistance products that will help the customer with their current issue with their computer or modem that is not covered by the service provided for by their Internet service provider

• Provide customer service to each customer
• Upsell customer equipment

October 25, 2014 - December 16, 2017
Customer Support Representative – Sales Chat

• Provide product details customer needs to decide to take the service
• Maintain security of customer profile

Customer Support Representative (US Photography Account)

• Provide assistance to customer's requiring help in ordering photos online 

Ad Hoc Trainer

• Provide necessary training to new agents for the program from Foundations to Product
• Maintain level of standard in the account by providing agents the standard operations procedure

 

• Handle repetitive callers and customers who have been transferred multiple times
• Handle complex issues requiring complex tools
• Handle escalated calls
• Provide proper resolution on each and every call to avoid having the customer call back again for the same issues
• Provide follow up for issues not resolve on the first interaction

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• Addressed customer inquiries

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

Collections Main duties:

• Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
• Customer Assistance. 
• Worked with company systems such as Live Support and diligently completed all assigned tasks, Working overtime as needed.
• Exceeded corporate target for customer satisfaction for 9 months in a row.
• Managed call flow with up to 8 calls in queue per minute.
• Promoted to Late-Stage Collections after 2 months of employment.
• Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
• Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

Technical Support Duties:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software via app.
• Speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with Senior Support to ensure the problem is resolved.
• Providing support in the form of procedural documentation.

AWARD :

• Rank 7 – Callable – Highest Collected Dollar - IQOR Philippines - November 2015

• Handle inbound calls covering a range of customer transactions and inquiries such as payments moving of gas and light connections, general enquiries, credits and hardships.
• Monitors delinquent accounts and implements collection procedures, determine needed revenue to originate restoration of service.
• Offer payment arrangements, one-time payments, or hardship program if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Re-bills companies or individuals when appropriate.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.

Award :

• Highest Quality rate and Dollars Collected Tata Consultancy Services – November 2017

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default, sending settlement letters to owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time.
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer owner to resolution team when needed.

AWARD:

• Rank 1 Outbound Highest Collection rate Wyndham Destinations – from September 2020 to November 2020
• Rank 1 Inbound Highest Collection Rate Wyndham Destinations – from September 2019 to March 2020

• Data entry, Customer service, accounting duties.
• Provide excellent customer service to all the students, including the handling of phone inquiries from prospective students, while managing email inquiries, companies, and all general public training inquiries are dealt with within specified timeframes.
• Monitor the trainer’s consultation with industry to ensure the continued relevance of programs and oversee the management of the Student Management System and the Learning Management System.
• Proofread all requirements submitted to ensure accuracy.
• Extract all invoices through HubSpot, making sure to follow up on all outstanding invoices after their due, claiming incentives linked to funded training programs, and forward copies of receipts.
• Booking or re-scheduling active class sessions, making a follow-up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through the Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, conducting data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

Administrative Duties:

• Provide general administrative activities to the organization.
• Sorting Requirements for each candidate.
• Data entry.
• Payroll
• Assisting in the management of communications.
• Managing Email responses.
• Managing Voice mails.
• Trade Referencing.
• ASIC Verifications.
• Verification of Australian Business Numbers.
• Invoicing.
• Assisting with travel arrangements.

Recruitment Specialist duties:

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with the team to obtain Job Orders for each client.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Inductions procedures for new hires.
• Resume Formatting.
• Candidate Referencing.
• Mobilization of candidates.
• Weekly Quality check of Internal Audit.
• Providing recruitment reports to team managers.

Accounting Duties:

• Invoice Management.
• Updating accounts payable.
• Assisting in balancing sheets and income statements.
• Assisting with reviewing income and expenses.
• Timesheet Management.

• Provide excellent customer service to all the students, including the handling of phone enquiries from prospective students, while managing email enquiries, companies, and all general public training enquiries are dealt with within specified timeframes.
• Monitor trainer's consultation with industry to ensure continued relevance of programs and oversee the management of Student Management System and the Learning Management System.
• Proofread all requirements submitted by students to ensure accurate documents.
• Extract all invoice through HubSpot, making sure to follow up all outstanding invoices after their due, claiming of incentives linked to funded training programs and forward copies of receipts if needed.
• Booking or re-scheduling active class session, making a follow up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, Conduct data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default sending settlement letters owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time etc,
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.

• Screen and process applicants for possible employment, coordinate with the other department regarding manpower requirements, and participate in Job Fairs and meetings
• Conducts initial interviews and tests then prepare appropriate recommendations and evaluates results of the examination

• Handled calls and assisted Comcast customers in the USA in understanding their billing statements, charges and credits, billing disputes, and other billing-related queries.
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

Team Leader - Level 2 Escalation Team || January 2018 – September 2020

• Manages L2 Escalation Team who is responsible for the following tasks:
  • Responsible for the review and endorsement of Credit Adjustment/Refund Forms
  • Directly sends Coaching Feedback Form to Level 1 staff to provide opportunities in creating such forms
  • Responsible for Call Recording Investigation
  • Receives escalated calls from Level 1 staff when customer requests for a Supervisor.
  • Work continuously to increase Level 1 knowledge by reviewing escalated cases on a daily basis
  • Ensure that all actions and discussions pertaining to issues escalated from Level 1 staff are completely documented
• Accomplishes Triad Coaching with the respective Team Leaders and their staff per team
• Generates Outstanding Tasks and Pending Forms Summary Report for the whole Billing Department
• Creates Incident Reports, Employee Coaching Form, Notice to Explain Forms, and Disciplinary Action Forms for both Team Leaders and staff
• Taking Managerial calls when needed and assisting other CSMs with escalated tasks
• Makes recommendations for escalated tasks
• Validating the reasons as to why are we raising a credit/refund for our customers
• Generates and analyzes the report for the approved and endorsed Credit Adjustment/Refund forms for below and above $100.00
• Ensures quality and efficient service are performed by staff
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Handled Billing Taskers (Offline Team) who attend to customers’ concerns thru email by ensuring that those are being addressed in a timely manner

Customer Service Representative || February 2017 – January 2018

• Handled calls and assisted iiNet customers in Australia by reviewing their accounts, invoices, billing disputes, and other billing-related inquiry.
• Had an upskill training in Technical Support and assist customers with technical related concerns by ensuring that complete and accurate troubleshooting is done and by identifying which of the 4 layers is affected (Physical, Data-Link, Network, and Application)
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

• Manages CS Support Team who is responsible for the following tasks:
  • Responsible for the email being sent by customers concerning their shopping charge cards
  • Attending live chats from customers who have inquiries about their shopping account, payment, and billing
  • Providing the best resolution on customers’ queries and concerns such as waiving late fees, overpayment, etc.
• Validating reasons as to why there’s a need to process credit or refund on customers’ accounts.
• Responsible for tracking staff’s performance and providing necessary coaching

• Manages a team for an inbound and outbound financial account (Fraud TXL Department):
• Manages customers’ accounts in line with the fraudulent activities of their credit cards
• Identifies the correct action to be done with the cases such as escalating to Extreme High-Risk and//or Account Take Over.
• Manages back office in reviewing customer’s applications which includes their documents (KYC and Detections)
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching

• Manages a team for GenCare and GenTech agents of Sprint/T-Mobile
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Uploading of Spark to Actions, Call Observations, and NPS Deep Dive as part of root cause analysis for the detractors received

• Handles inbound and outbound sales calls
• Assesses sellers' cars to provide accurate offers
• Pitches offers and negotiates pick-up and payment
• Conducts follow-ups and monitors offer IDs
• Ensures quality and meets pick-up and revenue targets

• Verifying Shippers through outbound calls
• Lead Generation in CRM
• Does email sequence per campaign
• LinkedIn Outreach.
• Work with operations to provide spot quotes to clients in a way that maximizes revenue.
• Organize and prioritize RFP requests in CRM

• Crafting transformative partnerships that go beyond transactions
• Fostering collaborations that resonate with mutual visions, aspirations, and growth
• LinkedIn Content Posting
• LinkedIn Outreach
• Email Outreach
• Outbound Calls
• Generating of Reports for our weekly
• Sales Marketing Meeting

• Listing Entry and Management
• Real Estate Admin Assistance
• Real Estate Marketing
• Real Estate Transaction Management
• Property Management

• Led an influencer marketing campaign to boost brand awareness
• Reformed content strategy with relevant and relatable post for the target market

• Created and established the company's social media accounts using organic strategy
• Supported the overall digital marketing strategy of the company with link building, Google Ad optimization, and mapping out stakeholder's journey

• Initiated lead generation campaigns that resulted in 200% growth in sales
• Optimised assets for online and offline marketing campaigns

• Oversaw marketing automation and CRM systems for streamlined funnel operations.
• Developed scalable email campaigns, nurturing top-tier leads effectively.
• Became Marketo expert, advising APAC team on subject matter.
• Assisted sales during COVID-19 challenges for agile adjustments.
• Trained Indian customer care for improved social media engagement.
• Presented analytics and social media prowess at Paris HQ.

• Drove HardieFlex® sales through effective lead gen campaigns.
• Increased website traffic by 25% and engagement by 30% via website redesign.
• Enhanced brand awareness through successful online trade events.
• Guided APAC decisions with insightful digital marketing reports.
• Ensured branding consistency by coordinating third-party agencies.

• Researched and analyzed trends for strategic marketing insights.
• Orchestrated multi-channel campaigns aligned with business goals.
• Analyzed campaign performance, optimizing strategies using metrics.
• Managed and enhanced CRM, marketing automation, and databases.
• Applied latest B2B trends and tech to elevate marketing strategies.

• Email Marketing
• Database Management
• Mentor Walks
• AU Email Marketing
• Social Media Management
• Content Writing
• Database Management
• Paid Ads
• Analytical Reporting
• CHG Marketing,
• PH - Market Research
• Communication Strategy

•  Handles and supervise assigned various projects.
• Coordinate with the Government contractors regarding project status, progress, accomplishments and billings.
• Prepares contractors billing documents and reviews/approves accomplishment reports.
• Prepares plans, schedules and other project documentations
• Reports directly to the District Manager

• Reports to Project Manager Prepares all construction documents from Quantity Surveying, Bar charts, materials/labor takeoffs, scheduling and project close out documentations.
• Handles and supervise projects.
• Coordinates with the client’s Architects and Building Administrator.
• Design and drafts plans for various clients through AutoCAD. Reports directly to the General Manager.

•  Reporting to the Vice President for Operations Prioritize, plan and coordinate project development activities according to customer requirements.
• Supervise development team on daily basis to execute assigned projects within deadlines and budget.
• Act as primary contact for customer queries and concerns.
• Perform customer negotiations for contractual terms and agreements.
• Prepare project proposals and develop project plan, schedule and budget.
• Assess potential risks and technical challenges and develop appropriate mitigation plans.
• Perform cash flow analysis and process invoices in a timely fashion.
• Develop business presentations for customer as needed.
• Develop cost reduction initiatives while maintaining quality and productivity.
• Interact with customers to clearly understand business needs and expectations.
• Build positive working relationships with customers and ensure customer satisfaction.
• Analyze and resolve project issues in timely and accurate manner.

• Reporting to Head of Construction Handles and manages Alteration and Additional Projects
• Conduct weekly meetings with engineering, designers and consultants
• Supervises Subcontractors daily activities and accomplishments
• Ensuring that both the health and safety project plans are implemented
• Being on site to oversee all the construction process
• Organizing the Site Admin/Engineers for ensuring that they are performing as required
• Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
• Monitors the subcontractors that they are punctual and that they deliver the target schedule 
• Ensure that quality is preserved in the construction process and that the budget is maintained
• Review and assess different construction methods, sequencing, potential problems and timelines
• Implements engineering/construction plans/specifications, methods and procedures

•  Reporting to the President & Client, Presides Construction Coordination Meeting, Project Management Technical Meeting & Health, Safety, & Environment Meeting. Implements project plans to meet objectives
• Coordinates and integrates project activities Manages, leads, administers project resources
• Monitors project activities and resources to mitigate risk Implements and maintain quality assurance processes
• Makes improvements, solves problems, takes corrective actions when problems arise
• Gives presentations or briefings on all aspects of the projects
• Participates in phase, milestone, and final project reviews Identifies project documentation requirements or procedures
• Develops and implements work cycle, look ahead schedules and target date plans
• Manage Construction Progress

•  Reporting to Project Manager Handles and supervises manpower’s daily activities and accomplishments
• Ensuring that both the health and safety project plans are implemented
• Being on site to oversee all the construction process
• Ensuring that the budget is followed in terms of purchases and wages
• Organizing the workers and ensuring that they are performing as required
• Recording the total costs for materials bought and payments for work done
• General inspection of the workers and their performance and safety
• Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
• Supervises the subcontractors and ensures that they are punctual and that they deliver
• Ensure that quality is preserved in the construction process and that the budget is maintained
• Reports daily, weekly and monthly accomplishment.

•  Reporting to the Project Director
• Prepare Quality Inspections and monitoring on Various Projects.
• Meeting with Project managers on various site regarding their quality and workmanships on site.
• Prepares project punch list, Certificate of completions and handover documents.

•  Reporting to the Project Manager Attend weekly coordination meeting with Client, Project Manager, Tower Managers and the consultant.
• Handles all external finishing works (including hardscaping, landscaping, water features, building amenities, infrastructure, road works, underground utilities installations, etc.)
• Ensuring that all the External works teams were fully aware of the relevant site instructions, method statements, inspections and test plans.
• Checks the weekly & monthly report of External Works Engineers for submission to Project Manager and Client.
• Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
• Ensure that the quality of materials, workmanship was based on plans and specifications and strictly implemented.

• Reporting to the General Manager
• Conduct meeting & seminars for the safety awareness of workers and management. 
• Implement and provide the company safety rules and regulations.
• Ensuring that all the construction team is fully aware of the relevant construction procedures, method statements, inspections and test plains and correctly implement them.
• Plans, discusses and reviews all activities to the site engineers on a daily basis. Implement safety inspection on manpower, tools, equipment and workplaces.
• Cooperates with the Client’s Project Manager to ensure that the project quality system requirements are properly implemented
• Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
• Prepares and submits weekly and monthly safety reports and project accomplishment reports to the General Manager
• Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.

• Reporting to Managing Director
• Manages all transaction in regards with  Cell sites projects, implementations, operations and cash flows.
• Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.
• Controls labor allocation and ensure that carrying out the works in the most efficient manner and in the stipulated time, budget and quality
• Weekly Coordination meeting with the client’s Project Manager
• Attends project acceptance at provincial areas together with the main contractor and company representative.
• Responsible for gathering prospective engineering related projects.
• Checks all project documentation for filing of close-out documents and other billing purposes.
• Checks, reviews and approves all documents such as PERT-CPM, Bar Charts, Manpower & materials Take-offs, Cost Estimates, etc.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD.
• Arrange meetings with the government officials and other who is concerned in the proposed site location, before implementing  cell site projects.

• Manages all company related projects.
• Handles and supervises all civil works related projects
• Ensures all workforces meet its commitment to our clients in terms of project accomplishments and schedule of completions.
• Responsible for all company meetings, transactions and documentations, from project’s prebidding meetings to project implementations.
• Represents the company in terms of client’s emergency calls and other special events.
• Attends pre-qualification biddings and site surveys/inspections for prospective projects. .
• Prepares all necessary bidding documents such as Project Estimates, Manpower & Materials  Takeoffs, Schedules, PERT-CPM & Bar Charts.
• Presides weekly meeting concerning project status on sites
• Attends weekly Mancom (Manpower Committee) meeting with the President and other Managers.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD program
• Reports to the Operations Manager regarding project status and other Telecommunication projects and other concerns

• Overall responsible for all projects, planning and management
• Handles experienced engineers, foremen, and skilled workers
• Gathers related projects on various prospective customers/clients.
• Attends meetings, seminars, biddings and site inspections.
• Transacts with bank’s manager or bank’s representatives in regards with the company’s accounts and other bank concerns.
• Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower. Coordinates with the client’s
• Managers regarding project status and project accomplishments.
• Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD
• Monitors budget, expenses, project cash flows

• Reporting to the Vice President for Operations
• Prioritize, plan and coordinate project development activities according to customer requirements.
• Supervise development team on daily basis to execute assigned projects within deadlines and budget.
• Act as primary contact for customer queries and concerns.
• Perform customer negotiations for contractual terms and agreements.
• Prepare project proposals and develop project plan, schedule and budget.
• Assess potential risks and technical challenges and develop appropriate mitigation plans.
• Perform cash flow analysis and process invoices in a timely fashion.
• Develop business presentations for customer as needed.
• Develop cost reduction initiatives while maintaining quality and productivity.
• Interact with customers to clearly understand business needs and expectations.
• Build positive working relationships with customers and ensure customer satisfaction.
• Analyze and resolve project issues in timely and accurate manner.

• Overall responsible from Tender documentation to project completion and turnover.
• Gathers related projects on various prospective customers/clients.
• Facilitate coordination meetings, seminars, biddings, and site inspections.
• Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower.
• Coordinates with the client’s Managers regarding project status and project accomplishments.
• Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
• Reviews, checks and approves Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents
• Monitors budget, expenses, project cash flows.

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

PROCUREMENT SPECIALIST (MAY 2005 – SEPTEMBER 2006)

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

HEAD FOR WIRELESS SUPPORT (SEPT. 2006 – AUG. 2007)

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

INVENTORY CONTROLLER (JAN. 2007 – MAY 2008)

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

INVENTORY PLANNER (AUG. 2007 – MAY 2008)

• Responsible for the on-time replenishment of corporate supplies

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues

SITEL MARCH 2016 - JUNE 2017 Customer Service Representative

scale up their business by - Assists customers who might run into issues managing their daily tasks with technical products or services. and daily operation.

Support - Answers customer inquiries and provides VIRTUAL ASSISTANT customer support via phone and chat.

Support) - Responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.

Support - Answers customer inquiries and provides customer support via phone and chat.

• Customer Service support and email management using Ladesk and Zoho
• Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
• Orders Management and Purchasing via Orderhive and Billbee
• Inventory Management via Boxhero 
• Other admin tasks and social media management task

• Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
• Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

• Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
• Hit the daily, weekly, and monthly sales quota
• Assist after Sales transactions, Health, Death, and Living claims

• Verify from the requestor the specification of the requested item
• Search for at least three vendors and request a formal quote
• Create the Purchase Order in the Netsuite system
• Monitor the delivery schedule and inform the end-use and the warehouse

• In charge of selling and promoting the product
• Hit the daily, weekly, and monthly sales quota
• Maintain the stocks inventory level and receipt of the delivery

• Receiving and validating tax returns against Batch Control Sheets from accredited agent banks.
• Filing and sorting of files.
• Validating Income Tax Return

• Carefully examining the data and using a variety of sources to research and analyze topics in order to reach 100% quality.
• Processing the documents from each company and collecting quantitative data that results in 100% productivity each day.
• Checking if the data are reflected on our client-facing site to ensure the integrity of the company's financial market information is 100% accurate.

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and recommendations.

• Handle financial models, valuations, and sensitivities for investment projects, and support capital financing initiatives from origination to closing.
• Assist with due diligence, strategic negotiations, and prepare materials for board meetings, stakeholders, and investors while maintaining proper documentation.
• Monitor strategic initiatives, ensure implementation, and organize annual strategy sessions.

• Fixing customer's internet connection
• Assisting in customer's with their Fetch and Mydodo App from their devices
• Using Jira in creating cases and monitoring purposes.
• Knowledge in Android, iOS, Mac interface and Windows operating system.
• Able to assist customer via chat, email, inbound and outbound phone calls.
• Knowledge in setting up Voip services.
• Trained with billing concerns and plan details.

• Catering inbound calls for a sales Telco account

• Handling billing and plan detail concern for a Telco account
• Trained for handling escalations and cancellation concern

• Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
• Innovated incentive plans and schemes to boost up the morale of reps.
• Consistent Top Supervisor for customer service campaigns.
• Started as a customer service representative and became a consistent top seller and up seller as well.
• Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
• Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

• Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
• Mentoring and coaching supervisors to achieve respective KPI's.
• Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
• Reports directly to the call center manager.
• Enacted as Account Coordinator, QA, and as a Trainer.
• Supervises the hiring process performed by the recruitment team to assure smooth implementation.
• Cross trained for Dell consumer sales, collections, appointment setting and surveys.

• Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
• Coaching and motivating the team to achieve and or exceed goals.
•  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
• Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

• Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
• Maintains the CRM (Citrix) for all existing and new clients.
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
• Assure the compliance of requested job vacancies with the budgeted headcount planned.
• Conduct interviews for potential external & internal candidates.

• Managing email content and email blasting for various clients.
• Managing support operations to achieve client goals and metrics.
• Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
• Maintains set KPI's and reports directly to the Site Director.
• Oversees overall performance of the campaign.

• Lead generation and appointment setting for financial accounts.
• Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
• Responds to calls and emails from customers whenever necessary.
• Telemarketing for surveys and callbacks.

• Managing gym membership packages both for new and existing clients.
• Managing existing clients for retention of membership.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to Customer Service Manager.

• Managing international sales for smart locks.
• Responsible for negotiation and closing of sales.
• Coordinates with the operations and sales department to make sure that client goals/targets are being met.
• Reports directly to the International Sales Manager.

• Prospecting of new clients in supported global regions.
• Procure information to correctly qualify clients.
• Set meetings with decision makers.
• Coordinates set meeting thru the business development managers.
• Properly document activities and action plans in Oracle NetSuite.

• Managing multiple accounts for voice, back office, and email support.
• Acts as liaison between clients and the management.
• Reports directly to the Senior Operations Manager.
• Maintains set KPI's and oversees overall performance on all assigned accounts.
• Coordinates with the recruitment department for profiling potential new hires.

• Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
• Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
• Coordinates with the management to achieve goals and metrics.
• Gives suggestions on how to improve the marketing channels to increase sales.
• Reports directly to the COO.

• Managing email marketing campaigns for research and development tax credits in the US.
• Coordinates with the management to achieve goals and metrics.
• Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
• Reports directly to the CEO.
• Setting appointments for qualified clients

• Responsible for lead generation, research, appointment setting and sales.
• Managing existing clients for retention of membership.
• Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to the Country Manager

• Searching for sales contacts with specific profiles proactively, using LinkedIn, job boards, public forums, and other resources, and add them to the internal CRM.
• Regularly monitor sales inboxes and forward relevant lead information to the appropriate team members.
• Search job boards and public forums for potential leads and track down associated contacts for follow-up.
• Support database hygiene by managing record merge requests, adding new companies, and ensuring data accuracy.
• Configure and set up marketing automation campaigns to engage with potential leads effectively.
• Work closely with cross-functional teams to assist in new initiatives and support additional processes as needed.
• Review job postings for accuracy and completion before approving for public posting.

Field Engineer/Inspector Planning & Design Section (November 2008 – October 2009)
Engineering-Aide/ Auto Cad Operator Planning & Design Section (June – November 2008)

• Multiple Roads, Canals, Culverts & Multi-Purpose Buildings – 2nd District, Nueva Ecija, Philippines