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Hire World-Class, High Performing, Vetted Amazon E-commerce Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Amazon E-commerce Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Amazon E-commerce Specialists.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Amazon E-commerce Specialists

 

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Candidates:

1

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.43/hr

Ana

Candidate ID: 824025

Administrative Amazon E-commerce Specialists Social Media Marketers Digital Marketers

ADVANCED

    Customer Experience, Email Support, Social Media Management, Executive Assistance...

INTERMEDIATE

    ...

Median Rate

$8.43

$9.29

if $1 = PHP52

$10.96

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.37 per hour or $USD 811.98 per month

Full Time: $USD 8.43 per hour or $USD 1461.50 per month

Remote Staff Recruiter Comments

Ana has approximately 17 years of extensive experience in customer experience, e-commerce operations, and executive support across various sectors, including the apparel, health and wellness, e-learning, banking, and insurance industries. She demonstrates a strong customer-first and resolution-driven approach, transitioning effectively from team leadership roles managing SLAs and KPIs to versatile operational support handling e-commerce management, marketplace administration, and founder assistance.

Work Experience

  • She has roughly 17 years of relevant work experience in customer service, operations management, and e-commerce administration.

  • Her background spans the apparel, e-commerce, health and wellness, e-learning, insurance, and financial services sectors.

  • She handled end-to-end customer service, resolving B2B and B2C shipping and delivery issues.

  • She managed high-volume ticketing systems using tags, macros, and priorities to consistently meet SLA and CSAT goals.

  • She provided executive and founder support, organizing daily email inboxes, managing calendar schedules, and categorizing partnership inquiries.

  • She oversaw back-office operations and customer service teams, managing KPIs, turnaround times, quality performance, and weekly/monthly scorecards.

  • She supported recruitment efforts, onboarding, coaching, training, and continuous process improvement initiatives.

Career Highlights / Relevant Projects

  • She successfully managed full-cycle order fulfillment and post-purchase support via e-commerce platforms, processing refunds, exchanges, cancellations, and complex order edits.

  • She owned and managed marketplace operations, taking responsibility for product uploads, promotional pricing, reporting, and overall store administration.

  • She optimized digital storefront operations by handling catalog creation, photo uploads, SEO optimization, and inventory replenishment requests for both merchant-fulfilled and network-fulfilled setups.

  • She streamlined social media and content operations by coordinating content ideas, posting schedules, influencer outreach, and brand communications.

Skill Proficiency + Tech / Software Proficiency

  • Customer Experience & Escalation Management

  • E-commerce Operations & Marketplace Administration

  • Executive Support & Inbox/Calendar Management

  • Team Leadership, SLA, & KPI Management

  • She is highly proficient in navigating platforms and systems including Shopify, Amazon Seller Central, Gorgias, Freshdesk, Zendesk, Oberlo, and Drift.

Employment History

Executive Virtual Assistant (Retail Operations Support)

Industry:

Apparel

Employment Period:

August 2022 to April 2026 (44 Months)

Duties and Responsibilities:

  • Provided end-to-end Customer Service, Operations, Social Media and Founder support.
  • Resolved B2B and B2C shipping and delivery issues and supported incoming inventory concerns.
  • Managed order tracking and post-purchase support from checkout through resolution.
  • Reviewed, updated and released Shopify orders prior to warehouse fulfillment, including address corrections, item swaps, quantity updates and order notes.
  • Processed refunds, exchanges, cancellations and order edits in Shopify, with accurate documentation in Gorgias.
  • Managed high-volume Gorgias tickets using tags, macros and priorities to support SLA and CSAT goals.
  • Uploaded and maintained Shopify products, SKUs, descriptions and images.
  • Coordinated with fulfillment partners, warehouses and couriers on shipping and delivery issues.
  • Checked and responded to emails and DMs from influencers, brands and collaborators; supported content calendars, captions and hashtags.
  • Owned and managed THE ICONIC product uploads, promotions, pricing, reporting and overall marketplace management.

Operations Support (Part-Time)

Industry:

Retail / Merchandise

Employment Period:

January 2017 to January 2024 (84 Months)

Duties and Responsibilities:

  • Provided multi-channel support via email, chat, phone and social media for Deputy, iHerb, Grubhub, Skillz, Thumbtack, POD ecommerce companies, and UK-based perfume and subscription brands.
  • Handled order tracking, refunds, cancellations, subscription management and delivery issue resolution.
  • Supported SEO-related tasks, content uploads, product listings and inventory monitoring in high-volume environments. E
  • arlier Leadership Experience

Operations Customer Service / Social Media Manager

Industry:

Retail / Merchandise

Employment Period:

December 2020 to December 2022 (24 Months)

Duties and Responsibilities:

  • Monitored and organized the Founder's daily email inbox and categorized brands, media, partnerships and internal-team communications.
  • Flagged urgent partnership and media opportunities and managed inbound brand partnership enquiries.
  • Organized content ideas, posting schedules and influencer outreach.
  • Managed email, chat and social customer support across Shopify and Amazon.
  • Processed refunds, cancellations, order edits and tracking enquiries; fulfilled Shopify, Amazon FBM and Oberlo orders.
  • Coordinated with suppliers, shippers and 3PLs and maintained organized customer records.

Operations Support, SEO and Catalog Specialist

Industry:

Retail / Merchandise

Employment Period:

January 2020 to August 2022 (31 Months)

Duties and Responsibilities:

  • Handled end-to-end Amazon store support including order issues, refunds, replacements and delivery concerns.
  • Processed refunds and replacements through Amazon Seller Central for FBA and FBM.
  • Supported catalog listing creation, photo uploads and SEO optimization.
  • Monitored inventory and coordinated replenishment requests.
  • Assisted with Amazon appeals and customer escalations.

Operations Support and Social Media Manager

Industry:

Consulting (Business & Management)

Employment Period:

April 2018 to December 2020 (32 Months)

Duties and Responsibilities:

  • Managed daily email inbox, categorized communications and followed up with brands, collaborators and podcast guests.
  • Managed calendar scheduling for meetings, podcast recordings, interviews and events.
  • Organized content ideas, captions and posting schedules.
  • Coordinated event communications and maintained Google Drive/internal folders.
  • Provided email and live-chat support using Freshdesk and Drift. • Supported global customers with account access, billing, subscriptions and failed payments and handled high-volume launch and promotion support.

Operations Line Manager

Industry:

Banking / Financial Services

Employment Period:

January 2009 to January 2015 (72 Months)

Duties and Responsibilities:

  • Managed claims/back-office operations, European card-services complaints, and US-based student-loan customer service and sales teams.
  • Oversaw SLAs, turnaround time, KPIs, schedules, quality performance and monthly/weekly scorecards.
  • Provided coaching, training, performance support and process-improvement assistance.
  • Supported recruitment through candidate screening, interview coordination and onboarding

Education History

Skills

ADVANCED ★★★

    Customer Experience, Email Support, Social Media Management, Executive Assistance, Operations Management, eCommerce, Amazon,

INTERMEDIATE ★★

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: N/A

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.