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Cherry is a seasoned remote professional with over six years of combined experience in executive virtual assistance, business operations, logistics coordination, and customer support. She has worked extensively with international clients across the contact center, student logistics, storage, and health and wellness industries. Proven in handling high-volume operational workflows and supporting senior executives, she demonstrates a strong background in customer success, quality assurance, shipping coordination, and basic financial administration.

• Work Experience:

  • Over 6 years of experience providing Executive Virtual Assistant, administrative, and operations support to global clients and C-level executives.

  • 4 years as a Shipping & Operations Coordinator in the student storage and shipping industry, managing logistics workflows across 180 universities.

  • 2 years of experience as a General Virtual Assistant and Customer Support Specialist with an offshore staffing platform.

  • 6 months of experience with an international remote services firm supporting clients across Australian and UK time zones.

  • 1 year as a Quality Analyst (QA) and Team Lead in the BPO / Contact Center sector, overseeing quality assurance standards and team development.

• Industry Background: BPO / Contact Center, Student Storage & Logistics, and Health & Wellness Services.

• Key Strengths: Strong operational oversight, independent problem-solving, transparent time management, and client-focused communication.

• Logistics & Operations Management: Single-handedly managed end-to-end shipping coordination and FedEx claim processing across 180 universities during peak seasonal operations.

• Training & Process Documentation: Designed and developed a Learning Management System (LMS) and training modules for onboarding new customer service and operations personnel.

• Leadership & Quality Assurance: Spearheaded a team of customer service agents following a year as a Quality Analyst, establishing performance monitoring and quality compliance standards.

• Functional Skills: Executive Virtual Assistance, Business Operations, Shipping & Logistics Coordination, Quality Assurance & Monitoring, Invoicing & Billing, Account Balancing, and Customer Service Support.

• Software & Tool Proficiency:

  • Accounting & Financial: Xero (Self-rated 7/10; experienced in invoicing and account balancing), QuickBooks.

  • Logistics & Claims Systems: FedEx tracking portals and claims management.

  • Communication & Collaboration: Slack, Email Management tools.

  • Hardware Setup: Lenovo laptop (primary), Acer laptop (backup), and a desktop unit.

• Availability: Available to start immediately with no prior contract obligations or personal side-projects.

• Shift Preference: Prefers day shift / morning schedule (open to Australian/AEST, UK, or daytime schedules) to maintain health and work-life balance; strictly avoiding night-shift schedules.

• Employment Type: Open to full-time or part-time opportunities.

Tulip has experience in data annotation, technical support, and inventory management across the artificial intelligence, web hosting, automotive, and financial software industries. He has developed expertise in remote production environments, specializing in tasks that require accuracy, consistency, and strict confidentiality. Throughout his career, he has supported the following tasks:

• Annotated, reviewed, and validated AI model training data based on detailed project guidelines.

• Performed quality reviews and classified digital content.

• Monitored inventory across 10 branches and prepared inventory reports to support forecasting decisions.

• Resolved web hosting, DNS, email, and billing issues.

• Supported software users with payroll, tax, and accounting discrepancies.

Career Highlights

• Maintained high productivity and accuracy standards while applying strict data security procedures for AI training projects.

• Coordinated with multiple branches and suppliers to maintain inventory accuracy and resolve stock discrepancies.

• Investigated payroll information and documented technical resolutions to successfully handle complex customer cases.

Skill Proficiency & Tools
Tulip holds an EF SET C2 (CEFR) English proficiency certification and demonstrates proficiency in the following areas:

• AI Data Annotation and Data Validation.

• Content Moderation and Content Classification.

• Quality Assurance (QA) and Guideline Interpretation.

• Technical Troubleshooting and Microsoft Excel.

• Time Management and Remote Collaboration.

Work Availability: Tulip is available to take on full-time remote roles.

Candidate is a proactive and detail-oriented operations professional with solid experience spanning lodging management, order fulfillment, e-commerce logistics, and customer service. She has demonstrated expertise in managing specialized crew lodging services for United States construction operations, as well as coordinating inventory, order processing, and carrier shipping for order fulfillment startups. Exhibiting strong adaptability, client-facing communication skills, and operational focus, she excels in cross-functional coordination, vendor relations, and digital customer support.

• Possesses over 2 years of combined professional experience in lodging coordination, e-commerce logistics, vendor management, and customer service.

• Spent 11 months as a Lodging Management Specialist for a United States-based hospitality startup, overseeing accommodation logistics and crew housing services for major construction projects in California.

• Previously worked with an order fulfillment and logistics startup, managing inventory oversight, vendor coordination, and order processing for premium sports equipment.

• Gained foundational experience in customer technical support and email/chat communications within the business process outsourcing (BPO) and customer service sectors.

• Industry Experience: Hospitality & Lodging Services, E-Commerce Logistics & Order Fulfillment, Construction Support Services, and BPO / Customer Service.

• End-to-End Lodging & Inventory Coordination: Successfully managed lodging logistics for multiple construction teams across major project sites, ensuring high compliance with corporate travel and housing requirements.

• Vendor & Carrier Operations Management: Directly liaised with major international sports brands for inventory alignment while managing shipping operations and carrier integrations with FedEx, UPS, and USPS.

• Multichannel Customer Care: Streamlined customer inquiry workflows across email, SMS, and telephone channels to manage order tracking, resolve shipping delays, and maintain high satisfaction levels.

• Functional Skills: Lodging & Housing Coordination, Order Fulfillment & Inventory Management, Vendor Relations, Carrier Logistics (FedEx, UPS, USPS), Customer Service (Email, SMS, Voice), and Incident Resolution.

• Software & Tool Proficiency:

  • Communication & Support Systems: Multichannel Helpdesk Tools, Email Management Systems, SMS Dispatch Portals.

  • Logistics & Carrier Tools: FedEx Shipping Portal, UPS CampusShip, USPS Tracking & Dispatch Systems.

  • Hardware Setup: Dedicated home office setup featuring an Asus TUF laptop (Intel i5 11th Gen processor, 8GB RAM), high-speed internet, and an off-site backup power and internet location.

• Availability: Available to start full-time immediately with no existing client commitments or notice period required.

• Schedule Preference: Flexible to work day-shift or mid-shift hours (open to Australian AEST or international client schedules), with a preference for lodging management, logistics, or email-based operational roles.

Kath is an experienced Talent Acquisition and Recruitment Operations professional with 5 years of experience supporting APAC, EMEA, and US hiring teams. She has consistently demonstrated strong capabilities in end-to-end interview coordination, onboarding operations, and stakeholder management across high-volume corporate environments. Her background in supervising recruitment coordination teams and optimizing administrative workflows makes her a highly capable professional for complex talent acquisition and human resources operations.

• Mary Kathleen possesses 5 years of relevant work experience in recruitment operations, coordination, and administration.

• She has developed her expertise by working within high-volume corporate environments across the enterprise recruitment outsourcing, workforce solutions, and healthcare support industries.

• She holds a Bachelor of Science in Psychology from San Beda College Alabang, obtained in 2018.

• Her previous responsibilities and areas of expertise include:

  • Coordinating interview scheduling and recruitment operations across multiple active, high-touch requisitions.

  • Managing onboarding documentation, due diligence processing, and pre-employment checks.

  • Generating offers and contracts for executive requisitions while ensuring compliance with local requirements.

  • Coordinating patient communication and administrative workflows in a fast-paced healthcare support setting.

• She successfully supervised a team of 11 recruitment coordinators, resulting in improved workflow coordination, better SLA adherence, and increased onboarding consistency.

• She improved coordination workflows and onboarding efficiency by organizing documentation tracking systems, which successfully reduced onboarding follow-up delays and processing backlogs.

• She actively managed recruitment escalations and stakeholder concerns while maintaining smooth hiring operations across multiple enterprise accounts.

• She trained new coordinators on recruitment processes, scheduling standards, Applicant Tracking System (ATS) usage, and operational workflows.

• She supported process improvement initiatives that effectively increased operational efficiency, data accuracy, and the overall candidate experience.

• She has advanced proficiency in utilizing industry-standard Applicant Tracking Systems (ATS) and HR platforms, specifically Workday, Taleo, iCIMS, and ServiceNow.

• She is highly skilled in utilizing productivity and coordination tools, including Microsoft 365 (Outlook, Excel, Word, Teams), Google Workspace, Zoom, and Slack.

• She efficiently manages workflow and coordination using GoodTime, shared calendars, and documentation management systems.

• She actively leverages AI and productivity tools to enhance her administrative output, maintaining proficiency in ChatGPT, Gemini, Grammarly AI, and Microsoft Copilot.

• Her core functional skills encompass executive calendar support, talent operations, compliance processing, team training, and reporting.

Noralyn is an accomplished, highly structured, and resilient IT leadership professional with over 11 years of extensive experience in IT service desk operations, infrastructure administrative support, and cross-functional team management. She has a proven track record of establishing service desk frameworks, documentation, and KPI metrics from the ground up while scaling operations from a small team to a multi-tiered department. Demonstrating strong emotional intelligence, technical adaptability, and administrative proficiency, she excels in handling complex user escalations, managing multi-lingual service teams, and supporting enterprise Microsoft environments.

• Over 11 years of progressive experience in IT service desk operations, IT team leadership, and administrative systems management.

• Served as an IT Team Leader in the IT services sector, directly managing a 21-member team consisting of English, German, and French-speaking service desk specialists.

• Played an instrumental role in building IT service desk processes, documentation, and performance SLAs from scratch, driving team scaling from 10 to 64 employees across her tenure.

• Industry Experience: Information Technology & Managed Services, Global Technical Support, and Enterprise Administrative Services.

• Service Desk Architecture & Operational Scaling: Successfully developed and implemented foundational service desk processes, ticketing distributions, and operational KPIs that enabled a 500%+ growth in department headcount.

• User Escalation & SLA Management: Spearheaded the resolution of high-priority user escalations and managed service desk SLAs, consistently securing high positive feedback and user satisfaction.

• Enterprise Administrative Support: Executed advanced Microsoft Exchange administrative workflows, including account provisioning, user mailbox creation, distribution lists, and shared mailbox configurations.

• Functional Skills: IT Service Desk Management, Leadership & Team Oversight, Process & KPI Development, SLA Management, Escalation Handling, Microsoft Exchange Administration, and User Access Provisioning.

• Software & Tool Proficiency:

  • Systems & Cloud Administration: Microsoft 365, Microsoft Exchange (Mailboxes, Shared Mailboxes, Distribution Lists), Active Directory / User Access Management.

  • Productivity & Tracking Tools: Time Doctor, Ticketing Systems.

  • Hardware Setup: Dedicated WFH setup featuring a primary Huawei MateBook D16 laptop (Intel i5, 16GB RAM, 512GB SSD), secondary backup laptop, and backup power supply solutions.

• Availability: Available immediately with no contract commitments.

• Schedule Preference: Fully amenable to a mid-shift schedule (4:00 PM to 12:00 AM Philippine Time / UK business hours).

• Employment Type: Open to roles under an independent contractor setup.

Chlarence is a detail-oriented Virtual Assistant and Project Management professional with over 7 years of experience supporting administrative operations, project coordination, customer service, and remote team collaboration. His background reflects strong exposure to fast-paced remote work environments where he managed executive support tasks, project tracking, documentation, reporting, and customer communications. He has worked across the technology/SaaS, financial technology, and telecommunications support industries, giving him a well-rounded foundation in operations, client support, and process coordination.

Work Experience + Education + Certifications and Trainings

• Has 7+ years of relevant experience in virtual assistance, project coordination, executive administrative support, customer service, dispute analysis, and remote operations.
• Worked in the technology/SaaS industry as a Project Manager / Virtual Assistant, handling:
  • Executive calendar management
  • Email and inbox management
  • Meeting and travel coordination across multiple time zones
  • Jira ticket creation and tracking
  • Project documentation and reporting
  • QA support and process improvement
  • Remote team coordination across 3 countries
• Worked in the financial technology / digital payments industry as a Security & Account Specialist / Dispute Analyst, handling:
  • Account-related concerns
  • Dispute investigation and claims processing
  • Fraud-related transaction review
  • Customer communication via phone and email
  • Compliance-based documentation
• Worked in the telecommunications / BPO customer support industry as a Customer Support & Sales Specialist, handling:
  • Technical and billing support
  • Customer issue resolution
  • Sales support
  • CRM documentation
  • Quality and customer satisfaction targets
• Completed a Bachelor of Science in Computer Science.
• Certifications and trainings include:
  • Google Workspace Certification, 2023
  • Project Management Fundamentals, 2022
  • Customer Service Excellence, 2021

Career Highlights / Relevant Projects

• Managed 100+ emails daily and maintained a 98% response rate within 24 hours, showing strong inbox management, prioritization, and follow-through.
• Created and tracked 500+ project tickets using Jira, maintained accurate documentation, and helped ensure 95% on-time delivery of tasks.
• Prepared reports, spreadsheets, and project trackers using Excel and Google Sheets, contributing to a 30% improvement in team efficiency.
• Maintained an internal knowledge base using Confluence, helping reduce onboarding time for new team members by 40%.
• Supported QA testing and workflow improvement initiatives, contributing to a 25% reduction in processing errors.
• Resolved 50+ complex account-related concerns daily in the financial technology industry with 99.5% accuracy.
• Investigated disputes and processed claims involving $500K+ in fraudulent transactions.
• Achieved 120% of sales targets and maintained 95% quality scores in a telecommunications customer support role.
• Recognized as a Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates.

Skill Proficiency + Tech / Software Proficiency

• Strongest relevant skills:
  • Executive administrative support
  • Project coordination
  • Email and calendar management
  • Data entry and record keeping
  • Report and spreadsheet preparation
  • Documentation and file organization
  • Customer communication
  • Remote team coordination
  • Quality assurance support
  • Process improvement
  • Time management
• Project management and documentation tools:
  • Asana
  • Jira
  • Trello
  • Monday.com
  • Confluence
• Office and reporting tools:
  • Google Workspace: Docs, Sheets, Drive, Gmail, Calendar
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Excel Pivot Tables
  • Google Sheets
  • Data visualization and report generation
• Communication and collaboration tools:
  • Slack
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Skype
• CRM and customer support tools:
  • Salesforce
  • Freshdesk
  • Zendesk
  • HubSpot
• Productivity tools:
  • Airtable
  • Notion
  • Calendly
  • Canva
  • Zapier

• Accounts Receivable (AR) – invoice generation, aging reports
• Accounts Payable (AP) – bills processing via platforms like bills.com
• Monthly and weekly bank reconciliations
• Business Activity Statements (BAS) and sales tax reporting
• Preparation and analysis of Profit and Loss Statements
• Payroll management

• Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
• Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
• Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
• Familiar with Hubstaff and Time Doctor for productivity tracking.

• Construction supplies (as in-house bookkeeper in a corporate setting)
• HVAC services and service-based businesses through U.S. and Australian accounting firms
• Exposure to food export industry, specifically relevant to the current client setup

• Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
• Her experience spans both administrative operations and basic accounting/bookkeeping functions
• She is available to start immediately.

• Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
• Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.

• Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
• In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
• Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.

• Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
• Experience in customer support via email, with growing confidence in taking and making business calls.

• Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
• Used SAP in a logistics setting.
• Basic familiarity with Google Workspace tools.

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

• Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

• Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

• Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

• Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

• Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

• Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

• Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

• Google Sheets – Primary tool for lead tracking and database management.

• ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

• LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

• Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.

• Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

• Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

• Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

• Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

• Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
• Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
• Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
• Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
• She is avaiable to start immediately.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
• For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
• Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
• She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
• Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
• She is able to start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.