Why Your Back Office Functions Should Be the First Things You Outsource

• Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
• Reviews and updates vehicles master list, drivers/technicians licenses data.
• Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
• Monitors companies tools and fixed assets and prepares monthly inventories.
• Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
• Process short staff stay and leasing permits. process annual business permits
• Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
• Ensure high quality of office management.
• Maintain accurate data of employees and company's properties.

• Checking of Bols and preparing of invoices.
• Issuing and sending of invoices to the customers..

• Update and post clients transactions to the individual ledgers.
• Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
• Liquidates the petty cash disbursement before replenishments.
• Prepares monthly cash collections and cash disbursements.
• Receives payments from clients and issue official receipts in the absence of the cash collection officer.
• Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.

• Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
• Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
• Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
• Update members loan releases and payments to the individual ledgers.
• Maintain schedule of members savings.
• Safekeeping of undeposited collection of the day to the cash vault.
• Record cash collection reports to the cash collection books.
• Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
• Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
• Monitors and purchase monthly supplies for the office us

• Receives and checks importation products.
• Monitors stocks availability
• Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
• Prepares and endorse stock order to the branch comptroller.
• Do the van stock inventory during 15th and 30th of the month.
• Issuing and sending of invoices to the customers..

• Collaborates with the team to face technical challenges and come up with creative solutions. 
• Assists with cost estimation and budget management. 
• Develops project plans, illustrations, and specifications. 
• Reviews and analyzes data to establish project viability and feasibility.
• Assists senior engineers with project planning and design.

• Organize and maintain electronic files for project documents, contracts, and client communications. 
• Coordinate and schedule meetings, site visits, and appointments with clients, contractors, and suppliers, ensuring seamless calendar management. 
• Uses Canva in creating marketing designs for advertisement.
• Assists in the preparation of bidding documents and contract documents according to the FIDIC, international, and local laws and regulations. 
• Prepare, review, and manage project documentation, including drawings, specifications, and reports. 
• Act as a liaison between the engineering team, clients, contractors, and other stakeholders.
• Coordinate project schedules, track progress, and facilitate communication. 
• Manage the distribution of documents to relevant parties, both internal and external, ensuring they receive the correct and most recent versions. 
• Develop and maintain strong relationships with existing clients while identifying and reaching out to potential new clients. 
• Create accurate and detailed technical drawings and plans using CAD software.
• Prepare layouts, schematics, and diagrams for construction projects.

• Assists in the planning and development of civil engineering projects, conducts site investigations, analyzes data, and prepares reports. 
• Create accurate and detailed technical drawings and plans using CAD software.
• Prepare layouts, schematics, and diagrams for construction projects. 
• Creates a detailed entry of receipts for liquidation. 
• Assists with cost estimates for the supplies, labor, and equipment needed for building projects.
• Going over the project requirements, performing quantity takeoffs, as well as taking the project's scope and the site's conditions into consideration.

• Wire-brusher Cleaning rust removal and steel preparation for painting finishes
• Admin Staff Monitor Man-hour activities for ship blocks, reporting for Accounting and Billing, Monitor employees’ attendance, Monitor and report Personal Protective Equipment issuance

Workforce Assistant Manager
March 31, 2022 to Present

• Lead a team of Mission Control (Real-Time/ RTA) analysts, ensuring their performance aligns with defined objectives.
• Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
• Coordinate and collaborate with Operations Teams and other departments to maintain a seamless production environment.
• Recommend procedural and operational changes to enhance communication and improve efficiency.
• Uphold confidentiality regarding organizational strategies, objectives, and practices.
• Participate in meetings and functions as required, contributing to team and organizational goals.
• Manage special projects and oversee multiple sites as needed.

Supervisor, Workforce Managment
September 1, 2020 to March 30, 2022

• Lead a team of Mission Control (Real-Time/RTA) analysts and schedulers, ensuring their performance meets defined objectives.
• Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
• Collaborate with Operations Teams and other departments to ensure seamless production environment functionality.
• Propose procedural and operational guideline enhancements to optimize communication and efficiency.
• Safeguard the confidentiality of organizational strategies, objectives, and practices.
• Actively participate in meetings, functions, and contribute to team and organizational initiatives.
• Support and mentor analysts, providing guidance to enhance their skills and responsibilities.
• Manage special projects and take on additional responsibilities as needed.

Scheduling Analyst, Workforce Management
May 26, 2019 to August 31, 2020

• Plan, create, and communicate schedules for a designated project, ensuring clarity and accuracy.
• Track headcount and conduct capacity planning for the assigned project.
• Forecast headcount, call capacity, and service level (SL) delivery on a regular basis to ensure operational targets are met.
• Identify opportunities to enhance staffing and scheduling efficiency, and provide actionable recommendations to management.
• Perform regular reporting and data management tasks related to scheduling and capacity planning.

Mission Control Analyst, Workforce Management
June 1, 2016 to May 25, 2019

• Conduct real-time monitoring and track schedule adherence on a 24/7 basis to ensure optimal operational performance.
• Maintain and update employee and team data within the Workforce Management (WFM) software.
• Support Operations Management by providing accurate and timely schedule or staffing information as required.
• Monitor half-hourly call volumes, Average Handle Time (AHT), and staffing requirements, promptly alerting Operations Management of any threshold violations.
• Track, monitor, and report agent schedule adherence and employee occurrences to maintain accountability and operational efficiency.

CSR, CMS Watcher, Elite & Premium
March 2012 to June 2016
 

• Served as Tier 1 Service Mentor, guiding new agents in improving their performance.
• Transferred to VIP accounts (Elite and Premium) due to proven expertise and customer handling skills.
• Provided mentorship to Premium account agents, ensuring adherence to service standards.
• Trained in Global Distribution Systems (Sabre and Amadeus) to enhance service delivery for VIP clients.
• Acted as Supervisor POC, assisting the team lead in maintaining key performance metrics such as AHT, CSAT, and QA scores, and sending EOD reports to leadership.

• Performed CMS monitoring for Elite and Premium accounts, ensuring operational efficiency.

• Monitored agents' AUX usage and productivity, addressing high AHT, validating outbound calls, and identifying unnecessary AUX usage.
• Generated and shared daily AHT reports, absenteeism and tardiness validations, and hourly center updates.
• Managed staffing requirements on a half-hourly interval basis to meet client expectations.

Managed email communications and assigned tasks to the team members, and maintained SOPs. Assisted with invoice creation and coordinated tasks with the accounting team

Conducted risk assessments and ensured compliance with industry standards and regulations. Monitored inventory accuracy and collaborated with teams for precise financial reporting. Prepared detailed reports for internal and regulatory purposes.

Streamlined payroll processes by accurately collecting and entering employee payroll data. Collaborated with the team to address payroll issues and ensure timely client invoicing.

Managed financial transactions and prepared quotes, invoices, and license agreements. Handled calendar management, scheduling, and client communications for multiple clients. Generated leads, assisted with client onboarding, and provided customer support to ensure high satisfaction levels.

Handle accounts payable and receivable tasks, including data entry of bills in Rent Manager software and coordinating with vendors for maintenance requests and payment clarifications. Organize, file, and sort essential documents while assisting with various administrative and accounting tasks as directed by the manager. Draft lease agreements and professional correspondence, ensuring accuracy and compliance with guidelines.

Organize and save all bills, invoices, and lease documents in designated folders. Monitor and respond to tenant and vendor emails professionally and promptly. Prepare and manage lease agreements, renewals, and tenant notices. Assist in completing government applications related to housing and leases. Maintain accurate records and support overall property management tasks. Coordinate schedules for lease renewals, inspections, and key deadlines.

Supported the loan processing division by managing the end-to-end loan administration process, ensuring documentation completeness and accuracy prior to submission. Coordinated with internal teams and stakeholders to facilitate efficient loan application processing, verification, and approval workflows. Performed bank reconciliations and general ledger reconciliations to ensure financial records were accurate and up to date. Perform monthly bank and card reconciliations to ensure accuracy. Prepared and reviewed balance sheet reconciliations, supporting month-end and year-end financial compliance requirements. Managed Accounts Payable and Accounts Receivable, including invoice processing, payment tracking, and monitoring outstanding balances. Processed payroll by reviewing employee timesheets, verifying hours worked, and ensuring accurate payroll preparation. Processed bank transactions for Self-Managed Superannuation Funds (SMSF) and assisted in the preparation of financial statements. Maintained organized financial records and ensured accuracy and compliance with internal accounting procedures. Managed and prioritized email communications, responding to client inquiries and coordinating requests with internal departments. Performed various administrative and operational support tasks to improve workflow efficiency. Assisted with social media marketing initiatives, including content posting and supporting online engagement strategies. Perform bank reconciliations and manual journal processing. Process payroll and superannuation in Xero and QuickBooks. Preparing Financials and XPM. Preparation of BAS/IAS. Lodgement of BAS, Super, and XPM.

Record and categorize financial transactions using Rent Manager. Perform monthly bank and credit card reconciliations to ensure accurate financial records. Maintain accounts payable, including reviewing invoices, tracking payments, and ensuring timely vendor disbursements. Record tenant payments, deposits, and rental income within the property management system. Monitor tenant balances and assist with collections follow-ups for overdue accounts. Prepare monthly owner financial reports and property statements. Track recurring expenses including insurance, taxes, and maintenance costs. Generate key financial reports including income statements, balance sheets, and cash flow reports. Maintain organized digital accounting records and documentation for audit readiness. Coordinate with property managers, tenants, and vendors regarding billing and payment inquiries.

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Learning Operations Senior Analyst
January 2021 – February 2022

• Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
• Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
• Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
• Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

• Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
• Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
• Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
• Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

• Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
• Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
• Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Insurance being handled: UHC, Kaiser, BCBSNC, CALPERS, Michigan, ERS, TRS, LACERS, Scan & Sonders Health

• Answer incoming calls for the member needing help in availing their insurance
• Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
• Making sure that things are tracked and checked correctly on the database
• Coordinate with their designated Care Advisors Handle both member and caregivers
• Provide accurate information related to their benefit, insurance and eligibility
• Making sure we checked their healthcare, customer data and connect to the right departments
• Make sure that everything is documented by using our CRM and tools
• Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms

• Handle bookings for children/parents' request
• Do Admin Tasks and calendar management
• Organize things and make sure that everything is updated
• Monitor bookings and school holidays
• Email and Inbox Management
• Organising queries and complaints through ticketing system
• Provide reporting to the Customer Service & Billing Manager
• Control and sort inbound emails and query tickets for resolution of customer questions and complaints
• Placing bookings and making cancellations on our Child Care Management system
• Monitor Hubspot ticketing system
• Keep on track of all the failed debit payments and make sure to follow up on time
• Make sure to keep ISS updated
• Monitor invoices and making sure everything is updated
• Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
• Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
  Spreadsheets

• Handle executive calendar
• Do bookings for travels and meetings
• Create PowerPoint presentations
• Researching
• Handling executive emails and answering queries from the clients
• Attend meetings and take down MOM
• Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
• Post JobAdd via Indeed and LinkedIn
• Social Media Management
• Uses project management tools
• Assist in sorting receipts
• Uses different tools and CRMs like: Hubspot, Calendly, Google
• Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
• Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
• Ring Central
• Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
• Instagram

• Lead Submit
• Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
• Train the team and Lead
• Monitor team’s performance and team
• Do reports
• Do outbound call and cold emails
• Handle inbound and outbound emails
• Do sourcing and lead prospecting using different tools
• Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
• Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
• LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza

• Handle seller's Amazon account and monitor things on theirbehalf.
• Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
• Product Listing
• End-to-end contact of client with everything on his business
• Supplier Tasks
• Invoicing
• Price Research etc.
• Making sure that all finances are accurate and items are align on pricing
• Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S

• Handle E-commerce account of sellers
• Assist the sellers/clients with their shop on the Online Shopping
• Platform Account
• Handles their statement of account, order management, sales and product inquiries
• Inbound and Outbound Calls, Emails and Chats
• Digital Cases and Scrubber
• Do callouts for escalated tickets
• Floor Support to the team
• Digital Cases and Scrubber
• Person in charge whenever Team Manager is not around
• Do reports and administrative tasks
• Attend meetings and do reporting
• Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc

The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.

Key Responsibilities:

• Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
  • Set up event registration portals, micro-sites, and manage event data.
  • Input data such as event names, locations, and schedules.
  • Update spreadsheets and maintain accurate records of event details.
• Client Communication:
  • Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
  • Assist with correspondence management and customer enquiries.
  • Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
• Ticketing and Social Media:
  • Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
  • Collect items for social media and post to clients accounts are required.
• Administrative Support:
  • Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
  • Create mail merge documents to produce event name tags for attendees and exhibitors.
  • Update and maintain spreadsheets related to event planning, invoicing, and logistics.
  • Help with general admin tasks like filing, research, and responding to enquiries.
  • Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
• Project Tracking:
  • Assist in tracking event project stages using tools like Teamwork or Smartsheet.
  • Report progress to the founder and manage timelines to ensure event readiness.

● Resolve customer’s accounts and bill complaints via phone an email.
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problems or reason for calling.

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation
• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
• Correct any errors or inaccuracies in a timely manner
• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling

• Resolve customer’s accounts and bill complaints via phone an email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day to day task received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers. Making sure request, inquiries/concern are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenant, Lease Renewals & Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• New Tenancy, Lease Renewals and Notice to Vacate
• Plotting Routine Inspection to Generating and sending Entry Notices
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase and Rent Reviews.
• Lodging utilities, Water and Electricity Connection and Change of Billing Address.
• Managing open home enquire and Change of Tenancy
• Handling inbound and outbound calls.

• Conducting preventive maintenance and identifying when items need upgrading or replacing.
• Tracking work orders and quote requests being sent to creditors and asking for a follow-up after a week.
• Updating the notes and uploading files in the Property Tree when needed.
• Processing invoices payments for all the maintenance jobs.
• Sending SMS messages to the tenants when the inspection routine is scheduled on a specific date.

• Attracts potential customers by answering product and service questions; suggesting the best offers and provides information about other products and services.
• Build productive trust relationships with customers and provide assistance.

• Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns, providing assistance to special needs or wants.

• Assistant of Property Managers based in Victoria, Australia
• Email Inbox Processing. Manages day-to-day tasks received from email and sent by the client.
• In charge of dealing with Renters and Rental Providers.
• Making sure requests, inquiries/concerns are prioritized and given immediate attention.
• Research and Documentation.
• Application processing, New Tenancy, Lease Renewals, and Vacating Tenant.
• Managing compliance reports for Smoke Alarm, Pest, Insurance
• Knowledgeable in using Property Tree, Inspection Manager, Teamup, Inspection Express, Real ICT, Compare & Connect Portal, Snug and Outlook.
• Plotting Routine Inspection to Generating and sending Entry Notices
• Send SMS messages to the tenants when the inspection routine is scheduled on a specific date.
• Sending SMS and Email reminders to the tenants when in Arrears.
• Processing Notice to Vacate, Arrears, Rent Increase, and Rent Reviews.
• Lodging utilities, Water and Electricity Connection, and Change of Billing Address.
• Managing open home inquiries and Change of Tenancy
• Handling inbound and outbound calls.

• Talent Scouting via LinkedIn, Indeed, Facebook Groups and other Job Portals
• EA for the HRBP of the Recruitment Firm
• To help in pre-screening process and job caravan
• Use of in-house ATS tool to maintain candidate details
• To present the company's employment, compensation and benefits from selected candidates for any positions that need to be filled-out from the hiring post.
• Regions Supported: US, APAC, Columbia

• Help in the operation processes, business development via social media marketing and emailing.
• Worked with various clients with different industries like with American Healthcare, Comcast Telecoms, and Real Estate VA jobs.
• Conduct daily interviews and manages monthly targets
• Knowledge in Canva to use for creating recruitment poster in social media

• Worked with Australian Lawyers in their administrative task
• Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer.
• Prepare legal professional email to send communications to solicitors and banks and call them to chase any outstanding documents needed for settlements.
• Creates a statement of adjustment and discusses the billing details to clients.
• Review Contract, Intake via phone and manage client details
• Filling out different forms mandated from the government related to real estate
• Known now Conveyancing.com.au under DBC

• Booking and scheduling
• Data Entries, Lead Searching, Basic SEO
• Emailing Clients for Marketing
• Collaboration within the other Sales Admins
• Personal Client Needs
• Project Based Client

• VA Training for Paralegal and Real Estate
• Talent Scounting
• Freelance Recruitment
• Calendar Management
• Client Requests
• HR and Sales Reporting
• Social Media Manager includes
• Canva edits
• Training Aspiing VAs

• Help in Paralegal works and preparation and payments for mandates benefits of the government
• Booking management for venue and meetings
• Work with logistics providers like lalamove to work for any order shipping for events materials
• Creation and Presentation of Venue Quotation for prospective clients
• Coordination with IT for any member’s access and IT concerns for the events

• VA Training for Paralegal and Real Estate
• Talent Scouting - Freelance Recruitment (End-to-End)
• Calendar Management - Client Requests
• HR and Sales Reporting
• Social Media Manager includes Canva edits
• Training Aspiring Vas
• Regions Supported: EMEA., US, APAC

• Help in administrative tasks like CV formatting, sorting and emailing
• Sourcing candidates in different job boards like LinkedIn, Indeed, Jobstreet and even in social media like Facebook group or LinkedIn groups too
• Process phone screening, scheduling of shortlisted candidate and coordination with clients for the interview schedules
• Talent Marketing, creation of posts and networking to attract more candidates to apply
• Region Supported: APAC

• Verify customers' insurance coverage, ensuring accurate and up-to-date information.
• Check the network status of doctors and hospitals to provide information on coverage.
• Communicate coverage details to customers, explaining benefits, limitations, and any applicable co-pays.
• Provide billing information related to insurance policies, including premium details and payment options.
• Verify coverage for specific medical procedures and prescriptions, offering clear explanations to customers.
• Determine the extent of insurance coverage for medical expenses and prescriptions, outlining cost-sharing details.
• Process claims efficiently, ensuring all required documentation is accurately submitted.
• Update and maintain customer details in the insurance system, reflecting any changes in coverage or personal information.

• Effectively troubleshoot and resolve customer console issues, providing comprehensive technical assistance.
• Coordinate and process repair or replacement requests for faulty consoles, ensuring a seamless customer experience.
• Assist customers in connecting their consoles to the internet, addressing connectivity issues promptly and efficiently.
• Provide in-depth support for game-related queries, offering guidance on game setups and troubleshooting.
• Guide customers through the initial setup of their consoles, ensuring a smooth onboarding process.
• Verify and communicate warranty information for customer devices, offering clarity on coverage and expiration dates.
• Maintain accurate and detailed documentation for every customer interaction, ensuring a comprehensive support history.
• Escalate complex or unresolved customer concerns to the appropriate department for further assistance.

• Responded to and resolved customer inquiries through effective phone call assistance.
• Provided comprehensive details on customers' phone insurance, guiding them through the insurance process.
• Processed phone replacements for customers, ensuring a smooth and efficient transaction.
• Troubleshot technical issues and concerns reported by customers, offering effective solutions.
• Checked and verified customers' mobile plans, addressing any discrepancies or concerns.
• Documented each customer interaction thoroughly, maintaining accurate and organized records.
• Verified and processed phone insurance claims, adhering to company policies and procedures.
• Refreshed customers' mobile connections to resolve connectivity issues promptly.
• Escalated complex customer concerns to the appropriate department for specialized assistance.

• Managed inbound phone calls and emails, addressing customer queries and concerns promptly.
• Assisted customers in downloading and activating Microsoft licenses, ensuring proper usage.
• Conducted troubleshooting sessions to identify and resolve technical issues for customers.
• Thoroughly documented each customer interaction, maintaining accurate and organized records.
• Initiated outbound calls for scheduled callbacks, ensuring comprehensive issue resolution.
• Utilized remote access tools to troubleshoot and resolve technical issues on customers' computers.
• Escalated complex customer concerns to the appropriate department for specialized assistance.
• Verified the validity of customers' licenses, ensuring compliance with licensing agreements.
• Provided customers with relevant resources and information for future reference.

• Facilitate cash-in and cash-out transactions for chips, managing gaming tables, windows, and chip banks.
• Conduct forex exchanges and handle deposit and withdrawal transactions for both mass and VIP players.
• Manage and maintain the float in assigned windows, ensuring accuracy and compliance with gaming regulations.
• Process fill and credit transactions for gaming tables, windows, the main bank, and chip banks for mass gaming and VIP.
• Perform manual counting of cash received from tables and slot machines during EOD soft count procedures.
• Process cash-out transactions for TITO tickets and handle buy-ins of TITO tickets.
• Efficiently process gaming invoices and ensure accurate recording of junket player rolling records.
• Handle credit card transactions and manage junket players' accounts, including processing commissions.
• Ensure the accurate rollover of tables in the chip bank and maintain a balanced inventory of chips.
• Process reports for Windows and chip banks, ensuring accuracy and compliance with regulatory standards.
• Collect and distribute drop boxes for gaming tables and slot machines during EOD procedures.
• Perform manual counting of the total amount of cash in each drop box, sorting cash bills, and inputting details during the soft count.
• Verify and reconcile reports to ensure accuracy and alignment with PAGCOR's reporting standards.

• Execute precise cash-in and cash-out transactions for chips, ensuring accuracy and compliance with gaming regulations.
• Conduct forex exchanges for mass players and VIP players, managing currency transactions efficiently.
• Handle the rolling and records for VIP/Junket Players, providing personalized service to high-value customers.
• Register player memberships, facilitating a seamless onboarding process for new players.
• Manage credit card transactions by adhering to security protocols and ensuring a secure gaming environment.
• Maintain and manage the float in an assigned window or station, optimizing cash flow and liquidity.
• Process the fill and credit for gaming tables, windows, main bank, and chip banks for Mass Gaming and VIP, maintaining accurate financial records.
• Perform cash counting for received funds, reconciling amounts, and reporting any discrepancies.
• Process the cash-out and buy-in of TITO tickets, ensuring smooth transactions for players.
• Handle gaming invoices, ensuring timely and accurate processing of financial documents.
• Open and close the assigned window, maintaining security measures and compliance with casino policies.
• Process Junket and VIP player accounts, including commission calculations and accurate recording of rolling records.
• Handle the rollover of tables in the chip bank, optimizing gaming table efficiency.
• Ensure the balance and accuracy of the inventory of chips in the chip bank.
• Generate and process reports for Windows and chip banks, providing financial insights to casino management.

• Managed cash transactions, ensuring accurate cash-in and cash-out procedures for casino chips.
• Facilitated the handling of Junket accounts, including opening, closing, and processing payouts.
• Oversaw the float of the assigned window, maintaining proper fund management.
• Executed the opening and closing procedures of windows and chip banks in compliance with casino protocols.
• Coordinated the rollover of tables, ensuring seamless gaming operations.
• Assisted in Junket payouts, handling money deposits, and processing registrations for Junket employees.
• Maintained accurate reports, meticulously balancing financial transactions to identify and resolve discrepancies.
• Calculated commissions for each junket, ensuring transparency and accuracy.
• Processed player memberships, handled Forex transactions, and managed deposit and withdrawal transactions.
• Created detailed receipts for all financial transactions, maintaining a comprehensive record.

• Respond to and resolve customer inquiries via phone calls, chats, and emails promptly and professionally.
• Monitor team statistics and quality assurance scores, contributing to overall performance improvement.
• Provide comprehensive product knowledge assistance to team members, ensuring a high level of expertise.
• Collate and send daily, weekly, and monthly reports to supervisors and managers, highlighting key performance indicators.
• Facilitate team meetings, document Minutes of the Meeting (MOM), and discuss daily updates for improved communication.
• Assist merchants in setting up online stores, guide through processes, and address challenges.
• Document each interaction with merchants in detail and in a timely manner, maintaining accurate records.
• Manage end-to-end processes for processing refunds, invoices, and payments for merchants.
• Explain billing statements to merchants, ensuring transparency and understanding of financial transactions.
• Provide technical support to merchants, assist with app installations, troubleshoot errors, and resolve issues.
• Escalate merchants' concerns to the appropriate department for specialized assistance.
• Assist in registering and updating merchants' domains, ensuring accuracy and consistency in CRM records.
• Conduct outbound calls for disconnected calls, aiming to re-engage and resolve outstanding issues.
• Guide merchants in uploading products to their online store, ensuring accuracy and optimization for online visibility.
• Assist merchants in processing orders, returns, cancellations, and managing chargeback disputes.
• Collaborate with merchants on payout-related issues, facilitating resolutions with payment processors.

• Register domains for customers, ensuring accuracy and adherence to registration guidelines.
• Troubleshoot and provide timely resolution to customer concerns related to domain registration and settings.
• Assist customers in updating domain settings, providing step-by-step guidance for seamless updates.
• Process domain renewals, ensuring timely renewals to prevent domain expiration.
• Handle refund and chargeback processes, addressing customer concerns with transparency and efficiency.
• Proactively offer additional services to customers, enhancing their domain management experience.
• Escalate complex customer concerns to the appropriate department, ensuring prompt resolution.

• Demonstrated expertise in promotional products by consistently delivering high-quality customer service.
• Proactively managed all interactions, ensuring optimal efficiency and adherence to established protocols.
• Collaborated cross-functionally with the warehouse team to achieve seamless workflow and project success.
• Utilized strong communication skills to interact with stakeholders, clients, and team members, fostering positive relationships and delivering exceptional service.
• Employed analytical and problem-solving abilities to tackle specific tasks or challenges, resulting in effective solutions and process improvements.
• Upheld a commitment to provide excellent customer service, contributing to a positive and inclusive work environment.
• Demonstrated adaptability and resilience in navigating dynamic work scenarios, showcasing the ability to thrive in fast-paced environments.
• Executed administrative tasks with precision and attention to detail, consistently meeting or exceeding performance expectations.
• Maintained up-to-date knowledge of industry trends and best practices, ensuring continuous professional growth and development.

• Proficiently manage order entries, ensuring accuracy and timely processing.
• Assist customers in downloading software on their company-provided mobile devices, providing necessary technical support.
• Respond promptly to phone calls, chats, and emails, addressing customer inquiries and resolving concerns efficiently.
• Troubleshoot and resolve customer issues, offering comprehensive support for device-related challenges.
• Coordinate with service providers to update customer accounts, ensuring smooth service delivery.
• Maintain accurate customer records in the CRM system, updating information for effective communication.
• Liaise with providers to update plans and services, addressing discrepancies promptly.
• Troubleshoot customer devices with mobile providers to ensure optimal functionality.
• Monitor order status with carriers and provide customers with real-time updates on their deliveries.
• Generate and provide quotations based on customer orders, ensuring transparency in pricing.
• Collaborate with the warehouse team to ensure stock availability and facilitate order fulfillment.
• Connect customers with their respective IT departments for company-specific access and support.
• Reach out to designated points of contact in client companies for additional features, specific device models, accessories, and shipping requests.
• Update device connections in Microsoft Azure to ensure seamless integration.
• Verify and update device insurance information, offering clarity on coverage.
• Respond to voicemails promptly and conduct outbound calls for scheduled callbacks, ensuring proactive customer engagement.

• Quality Assurance Agent for Wayfair Sales Representatives.
• Evaluating agents calls to assure quality.
• Connect with clients regarding the quality of the calls being evaluated.

• Track customer's records.
• Credit score restoration
• File cases and check their accounts.

• Research and add live sports update on AATV streaming applications.
• Editing logos
• Schedule prospected customers.

• Talent Acquisition
• Appointment Setter for medical and maintenance.
• Social Media Monitoring
• Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
• EPA air quality monitoring for Victoria.

• Appointment Setter

• Roster Management:
  • Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. 
  • Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
  • Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
  • Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
  • Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
• Staff Coordination:
  • Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
  • Verify the availability of clients and support workers for planned meet and greet sessions.
  • Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
  • Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
  • Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
• Client and Stakeholder Interaction:
  • Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
  • Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
  • Answer scheduling queries via email and phone, providing prompt and accurate information. 10
• Reporting and Documentation:
  • Maintain accurate records of staff availability, shifts, changes, and any related documentation.
  • Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
  • Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
  • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
  • Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
  • Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
  • Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
• General Duties:
  • Manage the flow of people and operations, ensuring smooth coordination across departments.
  • Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
  • Perform other administrative tasks as required to support the overall functioning of the organization.

• We handle sim card and phone activations. We also help top up their phone.

• We diagnose and resolve customers' internet connection issues.