With today’s technological advancements, it’s easy to find someone who can offer you assistance…even from another country.
They’re called VA’s or virtual assistants, and here’s how you can get one.
IN THIS BLOG
- ➤
Do You Need a Virtual Assistant? - ➤
What is a Virtual Assistant? - ➤
What Does A Virtual Assistant Do? - ➤
Administrative Work - ➤
Email Communications - ➤
Customer Scheduling - ➤
File Management and Maintenance - ➤
Calendar Management - ➤
Email and Contact Management - ➤
Bookkeeping and Accounting - ➤
Personal Assistant - ➤
Personal Errands - ➤
Phone Tasks - ➤
Travel - ➤
Customer Service - ➤
Cold Calling - ➤
Taking Customer Calls - ➤
Data Entry - ➤
Social Media Production - ➤
Social Media Marketing - ➤
Content Marketing - ➤
Research - ➤
Operations - ➤
LinkedIn Lead Generation - ➤
Business Development - ➤
Management - ➤
Key Takeaways - ➤
What Are The Examples of Virtual Assistants? - ➤
How Does a Virtual Assistant Work? - ➤
Benefits of Hiring a Virtual Assistant - ➤
Virtual Assistants Can Let You Focus on What Matters Most—Your Business - ➤
Things a Virtual Assistant Does Not Do - ➤
What Makes a Good Virtual Assistant? - ➤
What Skills Does a Virtual Assistant Need? - ➤
Social Media Management - ➤
Email Marketing - ➤
Project Management - ➤
Organisation - ➤
Adaptability - ➤
Qualifications of a Virtual Assistant - ➤
Education - ➤
Training - ➤
Certifications - ➤
Cons of Hiring a Virtual Assistant With No Experience - ➤
1. Training Requirements - ➤
2. Lack of Expertise - ➤
3. Balancing Budget Constraints - ➤
4. Lack of Benchmarking - ➤
5. Limited Track Record - ➤
6. Lack of Familiarity with Remote Work - ➤
What to Know When Getting a VA - ➤
Industry 101 - ➤
How Much Do VAs Cost and How Are They Paid - ➤
Perks of Having a VA - ➤
Next Steps to Get a Virtual Assistant - ➤
The Step-by-Step Plan to Hiring a Virtual Assistant - ➤
Do Your Research - ➤
Assess the Skill Set And Match It to the Type of Work You Need Done - ➤
Review Portfolios and Work Samples - ➤
Select the Virtual Assistant - ➤
Ask About the VA’s Home Office Set-Up - ➤
Prepare Your Business Finances & ABN - ➤
Create a Price Structure & Contracts - ➤
Hire Someone Who is Committed to Lifelong Learning - ➤
Maintain Relationships with Your Virtual Assistant - ➤
Ready to Hire a VA with Remote Staff? - ➤
Document Your Processes - ➤
Establish Expectations - ➤
Decide on a Manager - ➤
Create a Budget
Do You Need a Virtual Assistant?
As a business owner, you might find often find yourself constantly weighed down by your responsibilities.
Apart from keeping your organisation afloat, you also need to deal with administrative tasks, which are essential yet tedious.
Hiring a virtual assistant will make you more efficient by allowing you to focus on other critical areas.
What is a Virtual Assistant?
A virtual assistant (VA) provides administrative support and other specialized services from a remote location.
As implied, these remote independent contractors provide assistance to business owners and are often a cost-efficient solution to scale a business.
What Does A Virtual Assistant Do?
VAs have a wide range of skill sets. Thus, what they can do for you depends on what your business needs. They can also work for you either part-time or full-time.
Here are some services that a virtual assistant may offer:
Administrative Work
A large part of a VA’s work is doing administrative tasks, such as:
Email Communications
VAs can sort through your inbox and route only the important ones to you.
Customer Scheduling
VAs can also utilize apps for scheduling appointments to arrange meetings between you and your customers.
File Management and Maintenance
VAs can also create and maintain systems that organise your files and other essential documents, ensuring a smoother workflow within your company.
Calendar Management
A virtual assistant can also manage your calendar and make your schedule more efficient by prioritizing key appointments.
Email and Contact Management
Apart from responding to emails, VAs can also note and organise information about your current and potential clients.
Bookkeeping and Accounting
Your virtual assistant can also offer to carry out certain tasks that support bookkeeping and accounting processes like handling payments, checking expenses, preparing payroll, etc.
However, make sure that your VA has the appropriate credentials and training if you hire one for this role.
Personal Assistant
The word “virtual assistant” is quite broad. There are several categories, one of which is a “personal assistant.”
As the name suggests, a personal assistant (PA) usually only reports to one person rather than an entire department or office.
Their responsibilities include:
Personal Errands
If you need last-minute gifts for a friend or family member, set up an appointment with a doctor, or any other personal errands that you haven’t got the time for, let your PA handle it.
Phone Tasks
VAs can also answer phone calls and take messages throughout the day and only forward those that require your attention.
Travel
Entrepreneurs may often need to travel for work. They may need to go abroad to source materials, attend conferences, or simply network.
However, making travel arrangements can be time-consuming. A PA can take care of booking your plane tickets and hotel accommodations. They can even plan your itinerary if you want to combine business with leisure.
Customer Service
Providing great customer service is beneficial for any business. It can go a long way towards retaining customers and cultivating brand loyalty.
A virtual assistant can also offer various forms of customer support, such as:
Cold Calling
While “cold calling” has a negative connotation, this sales technique can boost a business’s earnings when done right.
When your VA employs the correct cold-calling techniques, they are sure to turn cold leads into hot sales.
Taking Customer Calls
As mentioned earlier, part of a VA’s job when providing customer support is taking phone calls.
With the right training, they should be able to receive any issues, concerns, or complaints and address them promptly.
Data Entry
A VA can also perform data entry tasks like transcribing, fact-checking, deleting any unnecessary files, and backing up records.
Social Media Production
There are certain kinds of VAs that specialise in social media management.
They can create appropriate content for all your social networking channels (even take on graphic design) to drive engagement, as well as cultivate a thriving community through strategic interactions with followers and commenters.
Social Media Marketing
To fully maximize your online presence, you need to market to the right audience.
Your virtual assistant can thus create campaigns, engage with your target market online, set ad spending, and generate reports.
Content Marketing
Your VA can contribute to your content marketing efforts by producing attention-grabbing and valuable content to drive traffic to your website.
Research
Your VA can also do content research, which requires in-depth knowledge of your brand so they can come up with ideas on how to strengthen it further.
Otherwise, your virtual assistant can also perform competitor research. This helps you analyze their strengths and weaknesses so you can leverage these to differentiate your own business from the others.
Operations
VAs excel in providing business owners with valuable skills in business operations, for instance:
LinkedIn Lead Generation
Many business owners don’t realise that LinkedIn is a powerful platform for generating business-to-business (B2B) leads.
After all, the platform has a large-scale pool of fellow entrepreneurs who can easily become paying customers for your business.
Business Development
While your VA may not have a direct hand in developing your business, they can take care of any critical yet repetitive tasks, thereby giving you more time for critical decision-making and strategic planning.
Management
Your virtual assistant can be your employees’ point of contact within the workplace. They can filter employee feedback and make sure to convey the most important ones to you while resolving any minor concerns from the very beginning.
Key Takeaways
In all, having a VA can make the workload lighter for businesses.
With the right VA in place, entrepreneurs can efficiently delegate certain responsibilities and make room for high-priority tasks that can expand their bottom line.
What Are The Examples of Virtual Assistants?
There are various types of VAs. There is the executive assistant, administrative assistant, real estate assistant, e-commerce assistant, and data entry assistant, just to name a few.
All these different classifications are distinct from one another and perform a diverse number of virtual assistant jobs.
How Does a Virtual Assistant Work?
There are several ways to recruit a VA.
You can go through the whole process yourself or save time and effort by availing of the services of a reliable and trustworthy staffing company like Remote Staff.
Doing so ensures that you will be matched with a dependable virtual assistant, who can offer quality service even from afar.
Benefits of Hiring a Virtual Assistant
Here are the top three benefits of hiring a virtual assistant.
- Minimize operating costs. VAs often operate from a remote location and have their own equipment and Internet connection. Thus, there is no need to lease office space or pay for utilities.
- Access to professionals with specialised skill sets. Sometimes, the local talent pool cannot fill a certain position in the company. Outsourcing lets you hire experts from all over the world at a reasonable price.
- Extend your business hours. You get to provide 24/7 customer support to your customers, especially if you recruit VAs from a different timezone.
Virtual Assistants Can Let You Focus on What Matters Most—Your Business
Perhaps, the most significant advantage of having a virtual assistant is they allow you to scale your business, in more ways than one.
For one, they excel in taking on menial admin tasks off your hands, thus enabling you to concentrate on growing your business.
Further, you don’t have to expend additional resources for hiring a full-time employee to do a job, which saves you the trouble of having to onboard and train them yourself.
Things a Virtual Assistant Does Not Do
Virtual assistant jobs are varied and often require extensive qualifications and work experience. Still, there are tasks that a virtual assistant may or cannot do.
First off, they cannot set your company’s overall strategic direction for you. While they may offer their opinion from time to time, this responsibility ultimately falls on you.
Second, they also cannot make any major financial decisions for your company. While they can prepare financial reports, any major decisions should be discussed with your senior executives.
Lastly, they can’t really oversee business planning. Identifying opportunities for growth or risks is part of business development—which is the main job of a CEO.
What Makes a Good Virtual Assistant?
Generally, a good virtual assistant must be computer literate and has excellent communication skills, both verbal and written.
They must also be flexible and display initiative. This involves being able to work with minimal supervision without sacrificing the quality of their output.
What Skills Does a Virtual Assistant Need?
Here are some of the skills you may want to look for when hiring a virtual assistant:
Social Media Management
A good VA should be able to manage your accounts in all your social networking apps to further promote your company and strengthen your branding online.
Email Marketing
Your VA should be able to compose email sequences that can compel the desired direct response from both your current and potential clients.
Project Management
Oftentimes, if you have too much on your plate, you can ask your VA to oversee a project. This way, they can schedule meetings with team members, ask for and provide feedback and updates, and create progress reports.
Organisation
Of course, you should hire a virtual assistant with great organisational skills. They should know how to manage their time efficiently and how to prioritise their tasks.
Adaptability
Your virtual assistant must be adaptable and able to adjust to any new tasks with relative ease.
Qualifications of a Virtual Assistant
When starting the hiring process, be sure to consider the following for the job description:
Education
A virtual assistant does not require a college degree for the most part. However, certain virtual assistant jobs like accounting and human resources may need certain specifications.
Training
Hire someone who already has previous work experience for a couple of years, at least. Additional training may also be provided to your virtual assistant if they need to learn a new skill for the job or to work with an unfamiliar program.
Certifications
While certifications aren’t always necessary, they can add value to your virtual assistant as well as establish their credibility.
Cons of Hiring a Virtual Assistant With No Experience
A virtual assistant can make a huge difference, but only if you hire the right one.
While first-time VAs are cheaper, there are significant disadvantages to hiring them.
1. Training Requirements
If you hire an inexperienced virtual assistant, you will have to train them from scratch, which can set your productivity back in the long run.
2. Lack of Expertise
A first-time VA’s skill set is likely to be limited, so they probably won’t be able to help out with more specialised tasks.
3. Balancing Budget Constraints
Again, new VAs will need more resources (in terms of training and time) in order to carry out their tasks. This could offset whatever cost savings you accumulated upon hiring them.
4. Lack of Benchmarking
You might not be able to properly assess your VA’s performance if you’ve never worked with a more experienced one before.
5. Limited Track Record
A newly-minted virtual assistant won’t have much work experience to back their credentials (if they have any). They might only have the outcomes of their assessment tests and a few character references or referrals to recommend them, so you’d be taking a chance when you hire them.
6. Lack of Familiarity with Remote Work
First-time VAs are likely to have a steep learning curve, especially if they’ve never worked remotely before.
Take their adjustment period into account as it could slow down productivity.
What to Know When Getting a VA
Before moving forward with hiring a virtual assistant, here are a couple of things you should bear in mind:
Industry 101
As mentioned before, there are many different kinds of VAs.
While the tasks they do may overlap on some level, VAs will still differ in what they bring to the table because of their varying skill sets and experiences.
Thus, make sure to hire the right people for your industry.
For instance, an executive assistant won’t necessarily have the same skills as an accounting assistant -unless they also happen to have an accounting background.
This way, you will have a much better understanding of what qualities and skills to look for in your virtual assistant.
How Much Do VAs Cost and How Are They Paid
The true cost of hiring a VA depends on a few factors, such as their expertise, the scope of their job, and where they are based.
Thus, an experienced VA’s hourly rate shouldn’t be compared to that of someone who is just starting out.
In general, outsourcing to countries like the Philippines can make your dollars go further.
You get to save on labour costs while still paying a competitive salary for your virtual assistant – and while maintaining a certain level of productivity regardless.
However, you might run into some issues when you hire a VA directly from job marketplaces like Upwork, Indeed, or even Facebook.
Unless you already have a reliable in-house payroll system, you might have to wire over their salary by yourself. Unfortunately, this method isn’t always secure, especially when compared to routing the payroll through a reputable staffing agency like Remote Staff.
At Remote Staff, we handle these processes so you can focus on more productive activities as soon as you successfully hire a virtual assistant.
Perks of Having a VA
Apart from reduced business costs, increased adaptability, improved efficiency, and round-the-clock customer service, recruiting a virtual assistant can expand your business’ reach, especially if your VA knows how to strengthen your branding online.
Further, a VA can help you achieve a healthier work-life balance since they can take a lot of tedious tasks off your plate.
Next Steps to Get a Virtual Assistant
After figuring out that you need a VA, what’s next?
Schedule a callback with Remote Staff to discuss your business needs today.
The Step-by-Step Plan to Hiring a Virtual Assistant
To further guide you through the recruitment process, we have come up with a step-by-step plan of action.
Do Your Research
Look into the staffing or recruitment company you plan to tap into. This way, you’ll be going in with both eyes open and won’t encounter any hidden charges or caveats.
Check if there are any reviews from other people who already have tried the services.
With Remote Staff, for instance, testimonials from our previous clients can be found on the homepage for easy reference.
Assess the Skill Set And Match It to the Type of Work You Need Done
At Remote Staff, we do the matching for you.
How?
After the initial contact, you’ll fill in a job order form that contains all of your specifications, including the list of responsibilities for your virtual assistant.
Review Portfolios and Work Samples
Be sure to examine your VA’s existing portfolio or any other work samples to determine their capability.
This also helps you identify which areas your VA is proficient in and which ones they may require further training in.
Select the Virtual Assistant
Once we have received your job order form, we will then send you a shortlist of two to three candidates to choose from.
We then proceed with scheduling interviews until you have successfully picked out a candidate.
Ask About the VA’s Home Office Set-Up
At Remote Staff, we ensure that our independent contractors already have the proper equipment and a stable Internet connection. They also go through a stringent recruitment process beforehand.
Of course, should you have further questions, feel free to ask them during the interview.
Prepare Your Business Finances & ABN
Before proceeding with the VA recruitment process, be sure your business is already registered with the government. It is crucial that you have your Australian Business Number and that all your finances are in place beforehand.
Create a Price Structure & Contracts
Remote Staff aims to make the recruitment process as simple as possible.
At your initial meeting with us, we will discuss and consider your budget before drafting a contract and then settling on a deposit to get started.
Hire Someone Who is Committed to Lifelong Learning
While your VAs may be technically skilled service providers, having a growth mindset is important.
Industries are constantly changing and it’s crucial to keep up with the latest methods or technologies to stay competitive.
Maintain Relationships with Your Virtual Assistant
Building a professional relationship with your VA helps build trust, which fosters better productivity.
A healthy working relationship also makes it easier for both parties to voice out any issues and concerns, which leads to faster resolution.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $9.84/hr
Monica
Candidate ID: 629566
ADVANCED
-
Microsoft Office, Google Docs, Microsoft Outlook, Gmail...
INTERMEDIATE
-
Microsoft Excel, Asana, Slack, Calendly...
Median Rate
$9.84
$10.96
if $1 = PHP52
$13.12
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.56 per hour or $USD 828.23 per month
Full Time: $USD 9.84 per hour or $USD 1705.20 per month
Remote Staff Recruiter Comments
Monica is a seasoned administrative and executive assistant with nearly 10 years of professional experience, including 5 years as a virtual assistant. Her background spans various industries such as financial consulting, business registration services, and construction consulting, demonstrating her versatility and ability to adapt to diverse operational needs. Monica specializes in data entry, record management, payroll support, and administrative assistance with a particular focus on New Zealand-based clients and processes.
Key Highlights:
- Experience with Construction Industry: Provided administrative support for a New Zealand-based construction consulting firm, including managing permits, contracts, and compliance documents.
- Payroll Expertise: Skilled in using payroll systems like Xero and MYOB for subcontractor invoice management and data encoding.
- Email and Calendar Management: Efficiently handled client communications and managed executive schedules, including processing quotations, invoices, and project updates.
- Broader Skill Set: Knowledgeable in both general admin tasks and basic accounting functions, making her a well-rounded candidate for administrative roles.
Experience & Skills
Virtual Assistance (5+ Years)
- Supported New Zealand-based construction and consulting companies, overseeing operational tasks such as contracts, permits, and invoicing.
- Experienced in calendar and email management, coordinating directly with clients for scheduling and administrative needs.
- Managed subcontractor invoices and payroll processing using tools like Xero and MYOB.
- Familiar with financial documentation, including bill processing, expense tracking, and data entry into accounting software.
- Software Expertise: Xero, MYOB, Microsoft Office Suite, and CRMs.
- Intermediate Excel Skills: Rated 3/5, capable of handling formulas and data organization for operational use.
Predictive Index Behavioral Profile- Artisan
Strongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary
Monica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Monica plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Admin Assistant Part Time
Industry:
Environment / Health / Safety
Employment Period:
March 2024 to June 2024 (2 Months)
Duties and Responsibilities:
- Schedule employee for Medical and Physical Exam
- Contact Third-party clinics and Physical Therapists to schedule MPE
- Create layouts for various events (Canva)
- Prepare, organize and send exam result to clients
- Email and Calendar Management
- Prepare billing, invoices and payroll (MYOB & Case Manager)
Administrative Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2020 to May 2024 (47 Months)
Duties and Responsibilities:
- Executive Assistant to the CEO and Directors Manage Various Tools (CRM, Ninety, Toggl, etc)
- Create/Generate Deliverables for Client Meetings
- Support and Respond to Client Queries Onboard and Offboard Clients Assist, Train, Onboard, and Offboard Team Members
- Email and Calendar Management
- Organize, Upload, and Send documents in or from Dropbox, Box, Sharefile, etc. Project Management (Asana - Monitor, Assign, Create project timelines and deliverables)
- Manages client website via wix.com
- Create various company processes
- Create layouts via Canva, Adobe, Publisher, PPT, and WordArt
- Prepare, Organize, and Update documents and deliverables Logistics (Regus, UberEats, Doordash, Restaurants, Airlines, Amazon)
- Create Monthly Invoices
- Manage Personal Social Media Profiles (Facebook, LinkedIn)
Executive Assistant Part Time
Industry:
Construction / Building / Engineering
Employment Period:
August 2024 to January 2025 (5 Months)
Duties and Responsibilities:
- Prepare Contracts for signing
- Email and Calendar Management
- Prepare billing and invoices (Xero)
- Manage CRM (Builder Trend)
- Send application to potential suppliers
- General Administrative Support
Administrative Officer
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
January 2019 to May 2020 (16 Months)
Duties and Responsibilities:
- Assistant to the General Manager Technical Staff to the Director for Technical Services Attends Meetings with Stakeholders
- Create layouts via Adobe Photoshop Billing, Collections, and Invoicing
- Calendar Management
- Email Management Logistics (Transportation, Restaurant reservation, Supplies, etc)
- Liquidate and Monitor Company Expenses Project Coordinator Proposal, Memos, Letter Drafting Draft Application for LLDA Certification
Administrative Assistant for External Operations
Industry:
Printing / Publishing
Employment Period:
February 2017 to November 2018 (21 Months)
Duties and Responsibilities:
- Assistant to the Associate Director for Operations
- HR coordinator for Internal Operations
- Training Calendar Management
- Email Management Logistics (Transportation, Hotel & Restaurant reservation, Airline Booking, Meeting rooms, etc)
- Receive, Release and Monitor Supplies and Equipments
- Approve of Overtime, Official Businesses and Leave Request of Staff Production
- Monitoring Coordinate with Internal and External Stakeholders
- Liquidate and Monitor Training Expenses
Clerk
Industry:
Government / Defence
Employment Period:
April 2016 to December 2016 (8 Months)
Duties and Responsibilities:
- Assistant in Central Docketing Section (Records Department)
- Assistant in Procurement and Property Unit Assistant in Office of the Regional Director Technical Working Group MunTaParLas Field Office
- Receive and Route Documents
- Receive, Prepare, and Release Certifications
- Respond to Client Queries Data
- Encoding in various databases
Admin Executive Freelance
Industry:
General & Wholesale Trading
Employment Period:
September 2022 to January 2024 (16 Months)
Duties and Responsibilities:
- Executive Assistant to the Co-Founder CRM Management (Nethunt, Monday.com, Blumeg)
- Xero Invoicing, Quotations, Reconciling Payments
- Processing Reimbursements and Invoices for payments
- Calendar Management
- Email Management Act as coordinator for Philippine Team
- Manage and update internal documents Drafting Rental Agreements
Education History
Field of Study:
Linguistics/Languages
Major:
English
Graduation Date:
April 30, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Google Docs, Microsoft Outlook, Gmail, Xero, MYOB, Microsoft Excel, Calendar Management,
INTERMEDIATE ★★
-
Microsoft ExcelAsanaSlackCalendlyEmail management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17956396701
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: i3
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Joan
Candidate ID: 594754
ADVANCED
-
Organizational Skills, Communication Skills, Atlassian JIRA, Trello...
INTERMEDIATE
-
English Language...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- Joan has gained more than 4 years of remote work experience with diverse background in executive assistance, remote administration and some project management.
- She has worked with Australian clients handling administrative tasks, including booking appointments, managing calendars, social media management, and customer support.
- She also reported directly to clients, ensuring customer queries were addressed and managed efficiently.
- Her project management experience include:
- Experienced in providing executive support, handling email management, scheduling meetings, and note-taking.
- Assisted with project management tasks using tools like Asana, Trello, Monday.com, and Jira.
- Handled executive assistant responsibilities for HR, ensuring smooth workflow and task management.
- She gained experience on the following technologies:
- Project Management Tools:
- Jira, Confluence, Trello, Asana, Monday.com, Notion.
- CRM Platforms:
- GoHighLevel, HubSpot, Salesforce.
- Administrative & Communication Tools:
- Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint).
- Familiar with creating reports, handling pivot tables, and complex formulas in Excel.
- Social Media Management:
- Managed social media accounts on LinkedIn, Facebook, Twitter, and Instagram using Sprout Social.
- Other Tools:
- Amazon Seller Central, Time Doctor, Hubstaff, and Teramine (for work monitoring).
- Project Management Tools:
- She is amenable to start immediately.
Employment History
INTAKE SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2021 to March 2024 (34 Months)
Duties and Responsibilities:
- Answer incoming calls for the member needing help in availing their insurance
- Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
- Making sure that things are tracked and checked correctly on the database
- Coordinate with their designated Care Advisors Handle both member and caregivers
- Provide accurate information related to their benefit, insurance and eligibility
- Making sure we checked their healthcare, customer data and connect to the right departments
- Make sure that everything is documented by using our CRM and tools
- Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms
GENERAL/ADMIN VIRTUAL ASSISTANT AND CUSTOMER SUPPORT (PART-TIME)
Industry:
Others
Employment Period:
January 2023 to March 2024 (14 Months)
Duties and Responsibilities:
- Handle bookings for children/parents' request
- Do Admin Tasks and calendar management
- Organize things and make sure that everything is updated
- Monitor bookings and school holidays
- Email and Inbox Management
- Organising queries and complaints through ticketing system
- Provide reporting to the Customer Service & Billing Manager
- Control and sort inbound emails and query tickets for resolution of customer questions and complaints
- Placing bookings and making cancellations on our Child Care Management system
- Monitor Hubspot ticketing system
- Keep on track of all the failed debit payments and make sure to follow up on time
- Make sure to keep ISS updated
- Monitor invoices and making sure everything is updated
- Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
- Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
Spreadsheets
EXECUTIVE AND GENERAL VIRTUAL ASSISTANT (PART-TIME)
Industry:
Healthcare / Medical
Employment Period:
September 2022 to November 2023 (14 Months)
Duties and Responsibilities:
- Handle executive calendar
- Do bookings for travels and meetings
- Create PowerPoint presentations
- Researching
- Handling executive emails and answering queries from the clients
- Attend meetings and take down MOM
- Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
- Post JobAdd via Indeed and LinkedIn
- Social Media Management
- Uses project management tools
- Assist in sorting receipts
- Uses different tools and CRMs like: Hubspot, Calendly, Google
- Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
- Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
- Ring Central
- Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
LEAD GENERATION SPECIALIST AND APPOINTMENT SETTER
Industry:
Others
Employment Period:
February 2022 to July 2022 (5 Months)
Duties and Responsibilities:
- Lead Submit
- Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
- Train the team and Lead
- Monitor team’s performance and team
- Do reports
- Do outbound call and cold emails
- Handle inbound and outbound emails
- Do sourcing and lead prospecting using different tools
- Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
- Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
- LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza
VIRTUAL ASSISTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2021 to December 2021 (6 Months)
Duties and Responsibilities:
- Handle seller's Amazon account and monitor things on theirbehalf.
- Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
- Product Listing
- End-to-end contact of client with everything on his business
- Supplier Tasks
- Invoicing
- Price Research etc.
- Making sure that all finances are accurate and items are align on pricing
- Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S
CUSTOMER SUPPORT REPRESENTATIVE AND TEAM SUPPORT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2017 to May 2021 (47 Months)
Duties and Responsibilities:
- Handle E-commerce account of sellers
- Assist the sellers/clients with their shop on the Online Shopping
- Platform Account
- Handles their statement of account, order management, sales and product inquiries
- Inbound and Outbound Calls, Emails and Chats
- Digital Cases and Scrubber
- Do callouts for escalated tickets
- Floor Support to the team
- Digital Cases and Scrubber
- Person in charge whenever Team Manager is not around
- Do reports and administrative tasks
- Attend meetings and do reporting
- Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc
Executive Administrative and Project Support (Event Management Support)
Industry:
Exhibitions / Event management / MICE
Employment Period:
October 2024 to November 2025 (13 Months)
Duties and Responsibilities:
The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.
Key Responsibilities:
- Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
- Set up event registration portals, micro-sites, and manage event data.
- Input data such as event names, locations, and schedules.
- Update spreadsheets and maintain accurate records of event details.
- Client Communication:
- Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
- Assist with correspondence management and customer enquiries.
- Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
- Ticketing and Social Media:
- Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
- Collect items for social media and post to clients accounts are required.
- Administrative Support:
- Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
- Create mail merge documents to produce event name tags for attendees and exhibitors.
- Update and maintain spreadsheets related to event planning, invoicing, and logistics.
- Help with general admin tasks like filing, research, and responding to enquiries.
- Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
- Project Tracking:
- Assist in tracking event project stages using tools like Teamwork or Smartsheet.
- Report progress to the founder and manage timelines to ensure event readiness.
Education History
Field of Study:
Mass Communications
Major:
Bachelor of Arts in English
Graduation Date:
April 5, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Organizational Skills, Communication Skills, Atlassian JIRA, Trello,
INTERMEDIATE ★★
-
English Language
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16727081191
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz | 12 gb ram
- Operating System: Windows 11
All-inclusive Rate: USD $6.56/hr
Maneka
Candidate ID: 536723
ADVANCED
-
Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...
INTERMEDIATE
-
Graphic Design, Canva...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Social Media Management/Content creation (Facebook and Instagram)
- Manual sourcing
- Reverse search sourcing
- Amazon product listing
- Data Entry
- Lead generation
- Product profit/performance analysis
- Tactical Arbitrage
- Keepa
- Revseller
- SellerAmp
- Canva
- Google Sheet
- Microsoft Office Suite
She is amenable to working on any shift schedule for full-time or part-time roles
Predictive Index Behavioral Profile -Scholar
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Amazon FBA Lead Generation Specialist
Industry:
Others
Employment Period:
March 2020 to March 2023 (36 Months)
Duties and Responsibilities:
- Extensive research through cross-referencing various websites and entering data
- Product research and creating top shelf Amazon listings
- Analyze profit performance of products
- Evaluate profitability trends and pricing strategy
Social Media Assistant
Industry:
Others
Employment Period:
January 2023 to August 2023 (6 Months)
Duties and Responsibilities:
- Engaging with followers on both Facebook and Instagram
- Create a following, boost likes and followers for the clients' accounts
- Content Creation and Curation: Creating engaging and relevant content
Amazon FBA Lead Generation Specialist
Industry:
Others
Employment Period:
March 2023 to November 2023 (7 Months)
Duties and Responsibilities:
- Product research & analyzing profit performance of products
- Admin tasks
- Amazon storefront tasks (Repricing)
Education History
Field of Study:
Biology
Major:
BIOLOGY
Graduation Date:
January 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,
INTERMEDIATE ★★
-
Graphic DesignCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15999396430
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Kim
Candidate ID: 535430
ADVANCED
-
Zendesk, Salesforce CRM, Shopify, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients.
- Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
- She was exposed to the following tasks:
- Order Management
- Shopify Management
- Customer Support
- Invoicing
- Email Support
- Chat Support
- SMS Support
- Inventory and Fulfillment
- Data Entry
- Scheduling
- Quality Assurance
- Handled 4 team members
- Recruitment
- Reconciliation
- Product Research
- Administrative Tasks
- She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
- She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Email, Chat, and SMS Customer Support Specialist
Industry:
Others
Employment Period:
December 2015 to December 2018 (36 Months)
Duties and Responsibilities:
- Managed customer inquiries via email, chat, and text.
- Escalation of report to marketplace integrity team.
- Handling account issues, refunds, reviews, and disputes.
- Provided technical support and fraud investigation for seamless user experience
- Google Suite (Sheets and Docs)
- Salesforce
- Trello
- Google Drive, Dropbox
- Upwork (time tracker)
- Slack
Fulfillment E-commerce Specialist / Customer Support
Industry:
Retail / Merchandise
Employment Period:
July 2019 to April 2025 (68 Months)
Duties and Responsibilities:
- Managed Shopify operations—product listings, pricing, and inventory.
- Created and managed print on demand (POD) products via Gooten.
- Resolved Shopify issues, fixed product data and inventory discrepancies.
- Coordinated with suppliers and warehouses for fulfillment and shipping.
- Streamlined data entry and performed regular data cleanup.
- Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
- Updated listings and maintained consistent formatting.
- Researched fashion trends and wrote SEO-friendly titles and descriptions.
- Handled Zendesk email support, including refunds, returns, order tracking.
- Engaged followers on social media (Instagram), replied to comments, and built community.
- Monthly financial report data entry.
- Google Suite (Sheets and Docs)
- Shopify
- Zendesk
- Google Drive, Dropbox
- Gooten (POD)
- Whiplash
- Harvest (time tracker)
- Slack
E-Commerce Customer Support Lead
Industry:
Retail / Merchandise
Employment Period:
July 2020 to March 2021 (8 Months)
Duties and Responsibilities:
- Led customer support operations, overseeing escalations and team coaching.
- Streamlined email response, workflows, improving efficiency and resolution times.
- Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
- Recommended, systemized, and streamlined playbook and FAQs.
- Administered quality assurance for tickets handled.
- Handled ReAmaze email support, including refunds, returns, order tracking.
- Shopify management, updated product listing and resolved discrepancy.
- Conducted fraud investigations related to order processing and fulfillment.
- Google Suite (Sheets and Docs)
- Shopify
- ReAmaze (CRM)
- Asana
- Google Drive, Droopbox
- CJ Dropshipping, HSKU, Zendrop
- Shopify, Amazon, PayPal (Chargeback)
- Time Doctor
- Slack
Programs Data Entry Assistant
Industry:
Education
Employment Period:
March 2019 to July 2019 (4 Months)
Duties and Responsibilities:
- Tasked with administrative duties.
- Client communication and email support.
- Scheduling management.
- Analyzed reports and processed data entry.
Recruitment Officer
Industry:
Human Resources Management / Consulting
Employment Period:
July 2014 to January 2015 (6 Months)
Duties and Responsibilities:
- Sourced, screened, evaluated, and processed applicants based on qualifications.
- Analyzed interview results and verified references.
- Recommended and coordinated interviews with hiring managers.
- Handled phone interviews, arranged candidates for face-to-face interview.
- Builds and maintains a client database
- Handles general data administration and paperwork
Virtual Assistant
Industry:
Others
Employment Period:
December 2018 to March 2019 (3 Months)
Duties and Responsibilities:
- Managed administrative tasks, performed research, data entry
- Contact management, inbox management.
- Scheduling management, booking, and planned travel.
Reconciliations Officer
Industry:
Banking / Financial Services
Employment Period:
September 2011 to July 2012 (10 Months)
Duties and Responsibilities:
- Reconciled all assets held on behalf of ANZ’s clients.
- Investigated and cleared variances/breaks from reconciliations.
- Ensured all breaks were resolved and cleared within a given timeframe.
- Cross-trained on mutual funds and equity processes for leave coverage.
- Stakeholder communications regarding outstanding balance.
E-Commerce Customer Support Specialist
Industry:
Retail / Merchandise
Employment Period:
August 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Managed Shopify product listings, including descriptions, SKU, pricing, and images.
- Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
- Provided Dutch email customer support via Strato, translated via DeepL.
- Handled supplier communication for missing, returned, or modified orders.
- Streamlined data entry processes, FAQs, and email templates.
- Google Suite (Sheets and Docs)
- Shopify
- Strato (CRM)
- Google Drive
- Notion
- RegWiio (Dropshipping tools)
- Klarna (Chargeback)
- Time Doctor (time tracker)
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17820829028.png
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Katlyn
Candidate ID: 527273
ADVANCED
-
Accounting, Social Media Management, Facebook Ads, Google AdWords...
INTERMEDIATE
-
Social Media, Content Writing...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Katlyn is a double degree of Bachelor of Science in Accountancy and Bachelor of Science in Accounting Technology
- She has 4 years of total working experience and and transitioned to Digital Marketing last 2021
- She has supported client from Denmark where she gained her experience in doing paid ads
- Some of her notable tasks were
- Setting up ad set in Google, Facebook, and Instagram
- Setting up proper target and demographics to align with the objective of the campaign
- Preparing assets like videos and graphics before uploading the ads
- Doing brainstorming regarding the strategy and plans for ads
- Suggesting budget for optimizations and for launch of ads
- Generating reports and monitoring ads performance
- She has also experience with SEO, social management, and bookkeeping
- She has handled maximum budget for the following
- Facebook 50 Danish Krone per day
- Google 100 Danish Kron per day
- She has experience with tools like
- Google Ads
- Google Analytics
- Facebook Meta Business
- QuickBooks
- Canva
- CapCut
- SEMrush
- AHrefs
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
- A pleasant and extraverted person, Katlyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Katlyn gets along easily with a wide variety of people.
Employment History
Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
April 2021 to July 2023 (27 Months)
Duties and Responsibilities:
- As a Bookkeeper, I oversee daily transactions, manage accounts, assist in budgeting and tax prep, and adhere to accounting regulations. I use financial software and maintain data confidentiality.
Google Ads Expert/Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2022 to July 2023 (15 Months)
Duties and Responsibilities:
- Responsible to develop and implement effective advertising campaigns for us.
- Set up campaigns through Google AdWords, Facebook Ads, and Instagram Ads.
- Analyze data and report on campaign performance to make recommendations for improvement.
- Collaborate on identifying best contents to fit the guidelines and goals of each campaigns
Service Associate Universal Teller
Industry:
Banking / Financial Services
Employment Period:
July 2022 to April 2023 (9 Months)
Duties and Responsibilities:
- I handle customer banking transactions, address queries, promote bank products, document operations, and maintain confidentiality.
SEO Specialist and Social Media Manager
Industry:
Retail / Merchandise
Employment Period:
March 2021 to March 2023 (24 Months)
Duties and Responsibilities:
- Executed successful SEO and SMM campaigns for a variety of clients, resulting in increased website traffic, engagement rates, and conversion rates.
- Stayed up-to-date on the latest trends and best practices in the industry to ensure the success of each campaign.
- Specialized in local SEO and social media advertising to help clients achieve their unique goals.
Accounting Assistant
Industry:
Banking / Financial Services
Employment Period:
May 2019 to April 2022 (35 Months)
Duties and Responsibilities:
- As part of my role, I monitor the daily sales of tenants in the mall and handle billing collection on the 28th of each month. Additionally, I receive and upload 2307 on the 15th of each month, reconcile individual tenant rentals, and prepare monthly and weekly sales reports. I also manage carpark entries and handle write off entries and clearing of interest using SAP.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTING TECHNOLOGY
Graduation Date:
January 2, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTANCY
Graduation Date:
May 1, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounting, Social Media Management, Facebook Ads, Google AdWords, SEO,
INTERMEDIATE ★★
-
Social MediaContent Writing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: 100 mbps
- Internet Type: DSL
- Hardware Type: Desktop
- Brand Name: N/A
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $7.03/hr
Cherry
Candidate ID: 511331
ADVANCED
-
Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls...
INTERMEDIATE
-
Lead Generation, Sales, Appointment Setting, Canva...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Cherry has been working for over 9 years mostly in E-commerce & Real-Estate industries catering for local and US-based clients. She was able to handle roles for Virtual Assistance, Customer Support, and Product Sourcing. She was able to accomplish and complete a short course for Real Estate brokerage and is also skilled in doing the following tasks:
- Purchasing
- Customer Service
- Social Media Management
- Content Creation
- Market Research
- Scheduling Appointment\Lead Generation
- Sales
- General & Executive Administration
- Email Management
- Data Entry
- Property Listing Management
- She has worked for almost 8 years in the eCommerce industries based in US, Australia, and UK
- As an eCommerce Virtual Assistant, she has done different tasks like:
- Shopify Management
- Product Description
- Product Sourcing
- Product Listing
- Inventory Management
- Invoice Issuance
- Purchase Order
- Product Photo Editing
- As a Real Estate Virtual Assistant, she was able to do the following tasks
- Client Communication
- Listing Management
- Market Research
- CRM Database Management
- Social Media Management
- Admin Support which includes assisting real estate agents, expense management
- Travel Arrangement
- Calendar and Email Management
- Appointment Setting
- One of her career highlights is when she was able to provide business solutions for a client, boost its social media presence, create sheets for their expenses, and handle other overall tasks the client needs help with.
- She is also adept in using the following tools/software:
- MS 365
- Google Applications (Sheets, Docs, etc.)
- Social Media Platforms (Facebook, Instagram, Twitter, LinkedIn)
- Trello, Asana, Slack
- Mailchimp
- Zendesk
- Canva, Corel Draw
- Shopify, Aliexpress, Dropified
- Follow Up Boss
- MLS (Remax)
- Zoho
- MS Excel (basic pivot, formulas)
- She is available to start immediately for full-time roles in any schedules
Strongest Behaviors:
- Relative persistence as goals are pursued; keeps at it even when problems pop up.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary:
Cherry May is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Employment History
VIRTUAL ASSISTANT AND CUSTOMER SERVICE REP
Industry:
Retail / Merchandise
Employment Period:
October 2014 to June 2016 (20 Months)
Duties and Responsibilities:
- Web Research
- Product Researcher
- Inventory Update \
- Emails Management \
- Customer Support (Livechat)
- Social Media Management (Page Creation, Customer Inquiry and response, posting/scheduling ads and flyer)
- Basic Graphic design and editing images
- Supplier Sourcing
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2015 to January 2016 (11 Months)
Duties and Responsibilities:
- Process orders, Refunds, Replacement, Quote pricing, Order status, Delivery status,
- Assisting customers on how to process orders through online,
- Email handling,
- Outbound calls for follow up.
- Provide product and services information for other inquiries.
- Respond promptly and professionally to customer inquiries through various channels such as phone, email.
- Provide accurate information about products, services, policies, and procedures to customers.
- Assist customers in troubleshooting and resolving issues they may encounter with products or services.
- Handle customer complaints and provide appropriate solutions, escalating complex issues to higher-level support or management when necessary.
- Maintain customer records by updating account information and documenting interactions in the customer service database.
- Identify and escalate priority issues or trends to the appropriate department for further analysis and resolution.
- Collaborate with other departments, such as sales or technical support, to ensure a seamless customer experience.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics and response times.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
Service Office / Email Support Officer Needed for Online Store
Industry:
Retail / Merchandise
Employment Period:
July 2016 to November 2017 (16 Months)
Duties and Responsibilities:
- Responding to Customer Emails: Receive and review customer emails, understand their concerns, and provide timely and accurate responses. Ensure that all emails are addressed within the specified turnaround time.
- Troubleshooting and Issue Resolution: Analyze customer issues and provide appropriate solutions or recommendations. This may involve gathering additional information from customers, collaborating with relevant teams or departments, or escalating complex issues to higher-level support or management.
- Customer Service: Provide a professional and friendly tone in all email communications. Demonstrate empathy, patience, and active reading skills to understand customers' needs and offer suitable assistance. Strive to deliver a positive customer experience.
- Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries. Stay updated on product updates, changes, and troubleshooting procedures to provide accurate information.
- Documentation and Reporting: Maintain accurate records of customer interactions, including emails, inquiries, and resolutions. Use appropriate software or systems to document customer cases. Generate reports on common customer issues or trends to help improve overall customer support processes.
- Quality Assurance: Ensure the quality and consistency of email responses by following established guidelines, templates, and best practices. Adhere to company policies, procedures, and standards to maintain a high level of customer service.
- Continuous Improvement: Identify opportunities for process improvements or customer service enhancements. Provide feedback and suggestions to the team or management to streamline workflows, optimize response templates, or improve overall customer satisfaction.
- Collaboration: Collaborate with other team members, departments, or external stakeholders to resolve customer issues effectively. Communicate relevant information or updates to the appropriate parties to ensure a seamless customer experience.
- Time Management: Manage and prioritize incoming emails to ensure timely responses. Handle multiple email threads simultaneously while maintaining accuracy and attention to detail.
CUSTOMER SALES SUPPORT REPRESENTATIVE
Industry:
Retail / Merchandise
Employment Period:
July 2016 to November 2017 (15 Months)
Duties and Responsibilities:
- Customer Assistance: Providing prompt and professional assistance to customers, addressing their inquiries, concerns, and providing information about products or services.
- Order Processing: Managing the order fulfillment process, including order entry, order tracking, and ensuring on-time delivery. \
- Sales Support: Collaborating with the sales team to provide support in preparing quotes, proposals, and presentations for customers.
- Product Knowledge: Developing a comprehensive understanding of the company's products or services to effectively communicate their features, benefits, and value propositions to customers.
- Issue Resolution: Resolving customer complaints, issues, or escalations in a timely and satisfactory manner, maintaining customer satisfaction.
- Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to existing customers, maximizing sales potential.
- Relationship Building: Building and nurturing strong relationships with customers, understanding their needs, and proactively addressing their requirements.
- Documentation and CRM Management: Maintaining accurate and up-to-date customer records in the customer relationship management (CRM) system, documenting interactions, and updating customer information.
VIRTUAL ADMINISTRATIVE ASSISTANT
Industry:
Retail / Merchandise
Employment Period:
August 2018 to February 2019 (6 Months)
Duties and Responsibilities:
- Product Research
- Supplier Sourcing
- Product Description
- Copy writing
- Set pricing
- Putting products to Shopify account.
- Oberlo,
- Create FAQ for the Store
- AliExpress product research
- Create/edit images for each blog post topic
- Customer Support for Social Media (comments response and messages)
- Social Media Management (Posting blogs, topics, images. promotions)
- Order Management include returns, refunds, reimbursement, dispute, replacement
- Email Management
ADMINISTRATIVE ASSISTANT & CUSTOMER SUPPORT
Industry:
Retail / Merchandise
Employment Period:
April 2019 to July 2019 (3 Months)
Duties and Responsibilities:
- Administrative Support: Manage and organise virtual operations, including handling correspondence, maintaining files and records.
- Assist with the preparation of documents, and reports;
- Maintain inventory and place orders
- Handle incoming and outgoing mail, emails, and phone calls, directing them to the appropriate individuals.
- Customer Support: Provide friendly and professional assistance to customers via various channels, such as phone, email, and live chat.
- Answer inquiries, resolve complaints, and provide accurate and timely information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns, ensuring a smooth and satisfactory experience.
- Maintain a high level of product knowledge to address customer queries effectively.
- Data Management: Update and maintain customer databases, ensuring accuracy and completeness of customer information.
- Generate reports on customer interactions, sales activities, and other relevant metrics as required.
- Research Drop Shipping Hot Trends Product
- Email Management
- Order Management
PRODUCT SOURCING
Industry:
Others
Employment Period:
December 2016 to June 2018 (17 Months)
Duties and Responsibilities:
- Supplier Identification: Research and identify potential suppliers or manufacturers who can meet the company's requirements in terms of quality, cost, quantity, and delivery time.
- Supplier Evaluation: Assess and evaluate suppliers based on their capabilities, reliability, , production capacity, quality control measures, and ethical practices.
- Negotiation: Negotiate favorable terms, prices, and contracts with suppliers to achieve the best value for the company. This involves discussing pricing, payment terms, delivery schedules, and any other relevant terms and conditions.
- Supplier Relationship Management: Develop and maintain strong relationships with suppliers to ensure a smooth and reliable supply chain. This includes regular communication, addressing any issues or concerns, and fostering collaboration and long-term partnerships.
- Cost Analysis: Conduct cost analysis and comparisons to determine the most cost-effective sourcing options while maintaining quality standards. This may involve analyzing supplier quotes, conducting market research, and identifying potential cost-saving opportunities.
- Quality Control: Work closely with suppliers to establish and maintain quality standards for products and services. Implement quality control processes, monitor product quality, and address any quality issues that may arise.
- Supply Chain Coordination: Collaborate with internal teams such as procurement, production, logistics, and inventory management to ensure seamless coordination and timely delivery of goods and services.
- Risk Assessment: Identify and assess potential risks associated with sourcing decisions, such as supplier reliability, geopolitical factors, market fluctuations, or regulatory changes. Develop risk mitigation strategies to minimize potential disruptions to the supply chain.
- Market Research: Stay updated on market trends, industry developments, and new product offerings. Conduct market research to identify potential new suppliers, cost-saving opportunities, and emerging sourcing strategies.
- Data Analysis and Reporting: Collect and analyze data related to supplier performance, pricing, and other relevant metrics. Prepare reports and presentations to provide insights and recommendations to management for informed decision-making.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
August 2022 to January 2023 (5 Months)
Duties and Responsibilities:
- Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
- Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information
- Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments, and personal research.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
November 2022 to February 2023 (3 Months)
Duties and Responsibilities:
- Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
- Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information.
- Market Research: Stay updated on market trends, property values, and real estate news in the local area. Provide reports and analysis to help agents and brokers make informed decisions.
- Database Management: Maintain client and lead databases, ensuring that all contact information is up to date and accurate. Use customer relationship management (CRM) software to track client interactions and manage follow-ups.
- Social Media and Online Marketing: Help manage social media accounts and online marketing campaigns to promote listings, attract potential clients, and engage with the audience. Create and schedule social media posts, write blog articles, and monitor online reviews.
- Administrative Support: Provide general administrative support to real estate agents including organizing files, preparing presentations, drafting correspondence, and managing expenses.
- Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments,
Sales Admin Staff
Industry:
Others
Employment Period:
March 2024 to February 2025 (10 Months)
Duties and Responsibilities:
Store Operational Supervisor
Industry:
Others
Employment Period:
February 2025 to September 2025 (7 Months)
Duties and Responsibilities:
Education History
Skills
ADVANCED ★★★
-
Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls, Executive Assistance,
INTERMEDIATE ★★
-
Lead Generation, Sales, Appointment Setting, Canva, Shopify, Chat Support, Email SupportData EntryKeyword ResearchSocial Media ManagementInventory Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15444359449
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP Spectre x360
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $9.37/hr
Eldrin
Candidate ID: 504392
ADVANCED
-
Customer Service, Cold Calling, Email Support, Chat Support...
INTERMEDIATE
-
Lead Generation...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 9.37 per hour or $USD 1623.97 per month
Remote Staff Recruiter Comments
- Eldrin has been working for almost 10 years in the BPO industry and has 3 years of work experience as a Virtual Assistant and Customer Support in the Real Estate industry where he catered to clients based in the US and performed the following tasks:
- Outbound and Inbound calls
- Email management
- Lead generation
- He also supported billing, customer handling, and HR services.
- He is proficient with Mojo, Netphone, Hootsuite, Canva, Asana, and HubSpot.
- Eldrin can start immediately and is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile- Collaborator
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
Behavioral Summary
Eldrin is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.
Employment History
CSR/VA
Industry:
Others
Employment Period:
August 2021 to April 2023 (19 Months)
Duties and Responsibilities:
Inside Sales Agent
Industry:
Property / Real Estate
Employment Period:
June 2020 to July 2021 (13 Months)
Duties and Responsibilities:
Phone Banker/Live chat agent
Industry:
Banking / Financial Services
Employment Period:
November 2019 to December 2019 (0 Months)
Duties and Responsibilities:
HR Advisor/Technical Support
Industry:
Human Resources Management / Consulting
Employment Period:
November 2014 to September 2017 (33 Months)
Duties and Responsibilities:
Collections agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2013 to September 2014 (10 Months)
Duties and Responsibilities:
CSR/SME/Team Lead
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2010 to October 2014 (54 Months)
Duties and Responsibilities:
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
November 9, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Cold Calling, Email Support, Chat Support,
INTERMEDIATE ★★
-
Lead Generation
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15033355017
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo Thinkpad
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
Jan
Candidate ID: 489716
ADVANCED
-
Administrative Support, Administrative Skills, Retention...
INTERMEDIATE
-
Property Management, Email management, Email Lead Generation, Customer Service...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
- Customer Handling
- Email Management
- Administrative Assistant Support
- Property Management
- Social Media Management
- Basic Bookkeeping
- Lead Generation
- She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
- She can start as soon as possible for a full-time position at any time zone.
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Customer Service Agent
Industry:
Employment Period:
September 2015 to February 2017 (16 Months)
Duties and Responsibilities:
- Process customers' orders and upsell products, account insurance, and warranties.
- Addressed customer service inquiries in a timely fashion.
- Achieved a customer satisfaction rating of 98%
- Served as an SME.
- Trains new customer service representatives
Shift Verification Agent
Industry:
Others
Employment Period:
January 2022 to July 2022 (6 Months)
Duties and Responsibilities:
- Resolves an average of 400 inquiries weekly
- Review documents sent by clients
- Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful
Assistant to CEO
Industry:
Others
Employment Period:
August 2022 to January 2023 (4 Months)
Duties and Responsibilities:
- Email Management Client
- Onboarding
- Lead Generation
- Email and Phone Outreach
- Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord
Personal Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to April 2023 (3 Months)
Duties and Responsibilities:
- Administrative tasks
- Light bookkeeping
- Property Management
- Social Media Manangement
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to April 2023 (73 Months)
Duties and Responsibilities:
- Proactively call customers to review products and services
- Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
- Upsell products and services Citrix/Avaya
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
May 29, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative SupportAdministrative SkillsRetention
INTERMEDIATE ★★
-
Property ManagementEmail managementEmail Lead GenerationCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14654598335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
Siena
Candidate ID: 483485
ADVANCED
-
Customer Service, Retail, Academic Research, Executive Support...
INTERMEDIATE
-
Email management, Chat Support, Sales...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Siena has 8 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
- Virtual Assistance
- Lead Generation
- Customer service
- Data entry
- Sales
- She has been working as a virtual/executive assistant for 2 years now and did:
- Email management
- Calendar management
- Minutes of the Meeting
- Inbound and Outbound Calls
- Power Point Presentations
- Research
- Records keeping
- Social media management
- Database building
- Travel arrangements
- She worked with, Canadian, and American client.
- Prior working as Virtual Assistant, she has also worked as Event coordinator where he managed the entirety of some events like weddings, and trade shows
- She is proficient in One Drive, air table, zapier, agile, Salesforce, and Microsoft
- She is available to start immediately. She is amenable to working the day shift for any part-time or full time position. tools.
Strongest Behaviors
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Siena Maris is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Employment History
Executive Virtual Assistant
Industry:
Education
Employment Period:
October 2021 to December 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, conducting research, create presentations and address employees administrative queries.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2021 to August 2021 (0 Months)
Duties and Responsibilities:
- Help the client organize her Digital Space. I was also tasked to help her with some administrative jobs.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Being a Virtual Assistant of Digitally De-cluttered, I help clients de-clutter digital spaces. I organize clients' files on Google Drive and One Drive and I help clients with some administrative tasks.
Executive Virtual Assistant
Industry:
Environment / Health / Safety
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, create presentations and address employees administrative queries.
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to February 2021 (25 Months)
Duties and Responsibilities:
- As a Retention Specialist, I implement customer retention strategies to increase loyalty and retain business. I analyze customer feedback, negotiate with customers, implement retention strategies and compile reports.
Business Development Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to October 2018 (11 Months)
Duties and Responsibilities:
- As business development executive I am tasked with the job of helping business grow. My priority is to assist the company acquire new customers and sell additional products or services to existing ones; my role is crucial for any business with the ambition to expand or the necessity to diversify its clientele. Effective business development managers are in high demand in nearly every job sector there is, including business-to-business, business-to-customer, and even non-profit organizations.
Sales Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2015 to October 2017 (26 Months)
Duties and Responsibilities:
- As Sales Associate I am responsible for all sales activities, from lead generation through close. The skills I acquired from this job are: deliver prepared sales scripts to persuade potential customers to purchase a product or service, respond to question, identify and overcome objections, take the customer through sales process, obtain customer information, follow up on initial contact, complete records of telephonic interaction, order and accounts.
Back Office Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2012 to January 2014 (22 Months)
Duties and Responsibilities:
- I do complete analysis of queries related to specific orders and contracts and these queries are communicated via email or phone. I update customers regularly and provide the progress of their queries followed by complete resolution within the agreed service level. If customers got more complex queries, I ensure proper escalation process to adhere and resolve their concerns.
Financial Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2010 to January 2012 (22 Months)
Duties and Responsibilities:
- As Financial Specialist my job is to perform cost analyses and evaluate current accounting trends. Also, I recommend, design and monitor short-term and long-term investment strategies.
Education History
Field of Study:
Mass Communications
Major:
Mass Communication
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Retail, Academic Research, Executive Support, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email managementChat SupportSales
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: DirectX
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Ailyn
Candidate ID: 481980
ADVANCED
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills...
INTERMEDIATE
-
Email Marketing, Email Handling, Calendar Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
- She has a degree in Bachelor of Science in Secondary Education
- She is proficient in performing the following task:
- Calendar Management
- Email Marketing
- Lead Generation
- Appointment Setting
- File Management
- Managing Rental Properties
- Invoicing
- Telemarketing
- She has basic knowledge of SEO and processing Accounts Receivable and Payable
- She is adept at using the t and applications like:
- Trulia
- Zillow
- Slack
- Microsoft Office 365
- Google App
- Adobe Acrobat
- DocuSign
- As an Executive Assistant she has experience in doing the following tasks:
- Overseeing email correspondence
- Arranging significant meetings, whether virtual or face-to-face
- Handling various appointments, both work-related and personal
- Managing social media activities and communication
- Compiling and maintaining digital files
- Collecting information
- Crafting presentations
- Handling reservations and bookings of various types
- Maintaining and refreshing contact databases
- Coordinating and overseeing all scheduling and calendars, among other tasks.
- She can start as soon as possible. For any full-time or part-time position
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Virtual Assistant/SEO Consultant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2010 to June 2011 (12 Months)
Duties and Responsibilities:
- Realeflow upload listings
- Social Networking Site Management
- Calls to Prospect Sellers / Buyers pre-qualifying
Virtual Assistant
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
April 2010 to April 2011 (12 Months)
Duties and Responsibilities:
- Calendar management
- Email handling
- Customer support
- Transcription
- Lead mining
- Google drive
Virtual Assistant/ /SEO Consultant/Transaction
Industry:
Property / Real Estate
Employment Period:
January 2012 to July 2018 (78 Months)
Duties and Responsibilities:
- Real Estate Posting
- MLS Listing
- Trulia
- Zillow
- Redfin
- Postlets
- Cartavi – Docusigning (electronic signing)
- Setting up Appointment for Showing / Clients
- Lead Generation
- Can post, renew and repost ads
- Managing Rental Properties
- Managing Google calendar
- Follow-up on Prospect buyers and tenants
- Uploading files via dropbox.com
- Scheduling Home Inspection and Radon Test
- Creating Contracts –Lease Agreements, Listing Agreement, Offers, Commercial Listing etc.
Affiliate Assistant
Industry:
Others
Employment Period:
August 2019 to December 2020 (15 Months)
Duties and Responsibilities:
- Checking affiliate emails & calendar
- Coordinate with affiliates for upcoming promotions
- Update external JV promo stats
- Update receipt stats
- Update stats from Incoming Promotions (For the first 3 days after they promote)
- Update affiliate Accounts Receivable information on Dashboard
- Check Stripe for disputes
Transaction Coordinator
Industry:
Others
Employment Period:
February 2021 to November 2022 (21 Months)
Duties and Responsibilities:
- Setting up appointments
- Closing deals
- Verifying information
Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
March 2023 to July 2023 (4 Months)
Duties and Responsibilities:
- Email management
- Scheduling meetings via Zoom or in person
- Managing appointments
- Social media management and communication
- Creating presentations
- Managing and updating contact lists
- Scheduling and managing all calendars.
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
March 30, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email MarketingEmail HandlingCalendar Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/14775091461
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized Desktop
- Processor: Intelcore i3
- Operating System: Windows 10
All-inclusive Rate: USD $8.90/hr
Edmy
Candidate ID: 481357
ADVANCED
-
Insurance Consulting, Contact Verification, Customer Handling...
INTERMEDIATE
-
Insurance Consulting, Customer Relations, Customer Service...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
- and supported the following tasks:
- Medical Insurance and claims verification
- Invoices and claims
- Inbound and Outbound call
- Customer Handling
- Email Management
- other Admin tasks
- She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
- She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2014 to January 2017 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
- Each booked reservation is also considered a sale for us
ACCOUNTS RECEIVABLE SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2021 to January 2022 (12 Months)
Duties and Responsibilities:
- I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
- We refill their DME provider.
- We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
- I am also trained to use EMR tools.
INSURANCE VERIFICATION SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Our primary task was to verify patients'
- Our primary task was to answer calls from benefits and eligibility for
- Durable Medical people who would want to book a hotel Equipments.
- We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
- Each booked reservation is also considered a insurance information if needed. sale for us.
BEHAVIORAL HEALTH CUSTOMER CARE
Industry:
Healthcare / Medical
Employment Period:
January 2017 to January 2020 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
- These are patients that suffer from mental health and substance abuse.
- We locate the information needed by the providers for them to service these patients.
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Insurance ConsultingContact VerificationCustomer Handling
INTERMEDIATE ★★
-
Insurance ConsultingCustomer RelationsCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: Download:44.91, Upload:48.21
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Ramielle
Candidate ID: 477348
ADVANCED
-
Customer Support, Retention, Chat Support, Email Handling...
INTERMEDIATE
-
Email Lead Generation, Email management, Data Collection, Inbound Upselling...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
- Virtual Assistance
- Insurance verification
- Billing
- Patient Intake Appointment
- Scheduling
- Verification Fee Calculation
- Customer Service
- She has catered to a client in the US.
- She is proficient with MS Word, MS Excel, and Athena.
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Virtual Medical Assistant/Medical Biller
Industry:
Healthcare / Medical
Employment Period:
August 2021 to November 2022 (15 Months)
Duties and Responsibilities:
- Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
- Responsible for obtaining patient records and test results and coordinating daily administrative tasks
SUPERVISOR/TEAM LEAD
Industry:
Healthcare / Medical
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
- Identify the skill needs of representatives and hone what they lack to make sure they are equipped
- Oversees the day-to-day operations within the contact center
DISCHARGE STAFF/STAFFING COORDINATOR
Industry:
Healthcare / Medical
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility
Education History
Field of Study:
Pharmacy/Pharmacology
Major:
Pharmacy
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,
INTERMEDIATE ★★
-
Email Lead GenerationEmail managementData CollectionInbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 44.32, Upload: 84.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Intel Core i7
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Ready to Hire a VA with Remote Staff?
Here are a few other tips to maximize your results when you hire a VA through us.
Document Your Processes
These will guide your virtual assistant regarding your business procedures so they can execute them properly. They might also be able to check to see where processes can be improved further to increase efficiency.
Establish Expectations
Set reasonable expectations early on. This lets the applicant understand what you need from them exactly and how they can best deliver.
Decide on a Manager
Determine whether or not your virtual assistant will report to a supervisor or directly to you.
If they are, make the necessary introductions between them to jumpstart their working relationship.
Create a Budget
Lastly, allocate a budget when hiring a virtual assistant. Think about how much are you willing to pay to get the results you want from your VA.
Remote Staff has been in the industry for over 17 years now and has helped numerous Australian clients scale their businesses faster.
What sets the company apart is its after-hire support, which ensures a continuous and smooth working relationship between you and your virtual assistant.
Herschel Lili has a collective four years of professional writing experience. She enjoys reading anything under the sun, but in recent years, she has turned her attention to books that leave her feeling profound. At present, she looks forward to learning everything she can about remote working and sharing the knowledge through succinct write-ups.
