Hire a Remote Supply Chain Specialist & Build Your Capability

Cherry is a seasoned remote professional with over six years of combined experience in executive virtual assistance, business operations, logistics coordination, and customer support. She has worked extensively with international clients across the contact center, student logistics, storage, and health and wellness industries. Proven in handling high-volume operational workflows and supporting senior executives, she demonstrates a strong background in customer success, quality assurance, shipping coordination, and basic financial administration.

• Work Experience:

  • Over 6 years of experience providing Executive Virtual Assistant, administrative, and operations support to global clients and C-level executives.

  • 4 years as a Shipping & Operations Coordinator in the student storage and shipping industry, managing logistics workflows across 180 universities.

  • 2 years of experience as a General Virtual Assistant and Customer Support Specialist with an offshore staffing platform.

  • 6 months of experience with an international remote services firm supporting clients across Australian and UK time zones.

  • 1 year as a Quality Analyst (QA) and Team Lead in the BPO / Contact Center sector, overseeing quality assurance standards and team development.

• Industry Background: BPO / Contact Center, Student Storage & Logistics, and Health & Wellness Services.

• Key Strengths: Strong operational oversight, independent problem-solving, transparent time management, and client-focused communication.

• Logistics & Operations Management: Single-handedly managed end-to-end shipping coordination and FedEx claim processing across 180 universities during peak seasonal operations.

• Training & Process Documentation: Designed and developed a Learning Management System (LMS) and training modules for onboarding new customer service and operations personnel.

• Leadership & Quality Assurance: Spearheaded a team of customer service agents following a year as a Quality Analyst, establishing performance monitoring and quality compliance standards.

• Functional Skills: Executive Virtual Assistance, Business Operations, Shipping & Logistics Coordination, Quality Assurance & Monitoring, Invoicing & Billing, Account Balancing, and Customer Service Support.

• Software & Tool Proficiency:

  • Accounting & Financial: Xero (Self-rated 7/10; experienced in invoicing and account balancing), QuickBooks.

  • Logistics & Claims Systems: FedEx tracking portals and claims management.

  • Communication & Collaboration: Slack, Email Management tools.

  • Hardware Setup: Lenovo laptop (primary), Acer laptop (backup), and a desktop unit.

• Availability: Available to start immediately with no prior contract obligations or personal side-projects.

• Shift Preference: Prefers day shift / morning schedule (open to Australian/AEST, UK, or daytime schedules) to maintain health and work-life balance; strictly avoiding night-shift schedules.

• Employment Type: Open to full-time or part-time opportunities.

Tulip has experience in data annotation, technical support, and inventory management across the artificial intelligence, web hosting, automotive, and financial software industries. He has developed expertise in remote production environments, specializing in tasks that require accuracy, consistency, and strict confidentiality. Throughout his career, he has supported the following tasks:

• Annotated, reviewed, and validated AI model training data based on detailed project guidelines.

• Performed quality reviews and classified digital content.

• Monitored inventory across 10 branches and prepared inventory reports to support forecasting decisions.

• Resolved web hosting, DNS, email, and billing issues.

• Supported software users with payroll, tax, and accounting discrepancies.

Career Highlights

• Maintained high productivity and accuracy standards while applying strict data security procedures for AI training projects.

• Coordinated with multiple branches and suppliers to maintain inventory accuracy and resolve stock discrepancies.

• Investigated payroll information and documented technical resolutions to successfully handle complex customer cases.

Skill Proficiency & Tools
Tulip holds an EF SET C2 (CEFR) English proficiency certification and demonstrates proficiency in the following areas:

• AI Data Annotation and Data Validation.

• Content Moderation and Content Classification.

• Quality Assurance (QA) and Guideline Interpretation.

• Technical Troubleshooting and Microsoft Excel.

• Time Management and Remote Collaboration.

Work Availability: Tulip is available to take on full-time remote roles.

John is a highly experienced sales and customer service professional with over 12 years of hands-on experience across inside sales, lead generation, appointment setting, and customer support. He has extensive expertise in US-based operations, particularly within the real estate investment and wholesaling sector, as well as the contact center and business process outsourcing (BPO) industries. He demonstrates a strong focus on consultative, relationship-driven sales, customer retention, and proactive pipeline management.

• Over 12 years of total work experience in customer service, sales outreach, lead generation, and appointment setting for global and US-based accounts.

• Spent 4 years as a Real Estate Virtual Assistant and Inside Sales Specialist for a US property investment firm in the real estate wholesaling sector:

  • Managed high-volume inbound/outbound lead qualification, cold outreach, and follow-ups.

  • Assessed seller motivation, property conditions, and asking prices to negotiate wholesale property acquisitions.

• Spent over 7 years across various customer support, lead generation, and technical support roles within the BPO and contact center industry:

  • Handled customer retention, dental insurance verification, and inbound/outbound sales campaigns.

• Industry Experience: Real Estate & Property Investment, Business Process Outsourcing (BPO) / Contact Centers, Insurance Services, and Telecommunications.

• End-to-End Sales Pipeline Management: Consistently executed daily high-volume outreach campaigns (up to 1,500 contacts daily via SMS and cold calls), qualifying prospects through motivation analysis and managing property leads across Trello pipelines to deal closure under contract.

• Consultative Sales & Retention: Successfully transitioned from transactional phone sales to consultative, problem-solving customer service and retention, achieving high conversion and customer satisfaction rates.

• Operational Flexibility: Successfully transitioned from traditional BPO call center operations to a fully remote work-from-home setup, maintaining top performance and high reliability over multi-year engagements.

• Functional Skills: Inside Sales, Lead Qualification & Generation, Appointment Setting, Customer Service & Retention, Consultative Selling, Deal Negotiation, Property Valuation Assessment, and Inbound/Outbound Phone Operations.

• Software & Tool Proficiency:

  • CRM & Pipeline Management: Trello, Smarter Contact, Launch Control, Deal Machine.

  • Time Tracking & Productivity: Hubstaff.

  • Communication & Collaboration: Slack, Microsoft Teams, Zoom.

  • Hardware Setup: Ryzen 5 processor, 64GB RAM, dual-monitor setup, 1TB storage, fiber internet connection, secondary backup laptop, and an uninterrupted power supply (UPS) power station.

• Availability: Available to start full-time by the end of the current month.

• Schedule Preference: Flexible to work either day shift (Australian/AEST) or night shift (US hours) for full-time engagements.

• Employment Type: Exclusively seeking permanent full-time roles under an independent contractor arrangement.

Candidate is a proactive and detail-oriented operations professional with solid experience spanning lodging management, order fulfillment, e-commerce logistics, and customer service. She has demonstrated expertise in managing specialized crew lodging services for United States construction operations, as well as coordinating inventory, order processing, and carrier shipping for order fulfillment startups. Exhibiting strong adaptability, client-facing communication skills, and operational focus, she excels in cross-functional coordination, vendor relations, and digital customer support.

• Possesses over 2 years of combined professional experience in lodging coordination, e-commerce logistics, vendor management, and customer service.

• Spent 11 months as a Lodging Management Specialist for a United States-based hospitality startup, overseeing accommodation logistics and crew housing services for major construction projects in California.

• Previously worked with an order fulfillment and logistics startup, managing inventory oversight, vendor coordination, and order processing for premium sports equipment.

• Gained foundational experience in customer technical support and email/chat communications within the business process outsourcing (BPO) and customer service sectors.

• Industry Experience: Hospitality & Lodging Services, E-Commerce Logistics & Order Fulfillment, Construction Support Services, and BPO / Customer Service.

• End-to-End Lodging & Inventory Coordination: Successfully managed lodging logistics for multiple construction teams across major project sites, ensuring high compliance with corporate travel and housing requirements.

• Vendor & Carrier Operations Management: Directly liaised with major international sports brands for inventory alignment while managing shipping operations and carrier integrations with FedEx, UPS, and USPS.

• Multichannel Customer Care: Streamlined customer inquiry workflows across email, SMS, and telephone channels to manage order tracking, resolve shipping delays, and maintain high satisfaction levels.

• Functional Skills: Lodging & Housing Coordination, Order Fulfillment & Inventory Management, Vendor Relations, Carrier Logistics (FedEx, UPS, USPS), Customer Service (Email, SMS, Voice), and Incident Resolution.

• Software & Tool Proficiency:

  • Communication & Support Systems: Multichannel Helpdesk Tools, Email Management Systems, SMS Dispatch Portals.

  • Logistics & Carrier Tools: FedEx Shipping Portal, UPS CampusShip, USPS Tracking & Dispatch Systems.

  • Hardware Setup: Dedicated home office setup featuring an Asus TUF laptop (Intel i5 11th Gen processor, 8GB RAM), high-speed internet, and an off-site backup power and internet location.

• Availability: Available to start full-time immediately with no existing client commitments or notice period required.

• Schedule Preference: Flexible to work day-shift or mid-shift hours (open to Australian AEST or international client schedules), with a preference for lodging management, logistics, or email-based operational roles.

Kath is an experienced Talent Acquisition and Recruitment Operations professional with 5 years of experience supporting APAC, EMEA, and US hiring teams. She has consistently demonstrated strong capabilities in end-to-end interview coordination, onboarding operations, and stakeholder management across high-volume corporate environments. Her background in supervising recruitment coordination teams and optimizing administrative workflows makes her a highly capable professional for complex talent acquisition and human resources operations.

• Mary Kathleen possesses 5 years of relevant work experience in recruitment operations, coordination, and administration.

• She has developed her expertise by working within high-volume corporate environments across the enterprise recruitment outsourcing, workforce solutions, and healthcare support industries.

• She holds a Bachelor of Science in Psychology from San Beda College Alabang, obtained in 2018.

• Her previous responsibilities and areas of expertise include:

  • Coordinating interview scheduling and recruitment operations across multiple active, high-touch requisitions.

  • Managing onboarding documentation, due diligence processing, and pre-employment checks.

  • Generating offers and contracts for executive requisitions while ensuring compliance with local requirements.

  • Coordinating patient communication and administrative workflows in a fast-paced healthcare support setting.

• She successfully supervised a team of 11 recruitment coordinators, resulting in improved workflow coordination, better SLA adherence, and increased onboarding consistency.

• She improved coordination workflows and onboarding efficiency by organizing documentation tracking systems, which successfully reduced onboarding follow-up delays and processing backlogs.

• She actively managed recruitment escalations and stakeholder concerns while maintaining smooth hiring operations across multiple enterprise accounts.

• She trained new coordinators on recruitment processes, scheduling standards, Applicant Tracking System (ATS) usage, and operational workflows.

• She supported process improvement initiatives that effectively increased operational efficiency, data accuracy, and the overall candidate experience.

• She has advanced proficiency in utilizing industry-standard Applicant Tracking Systems (ATS) and HR platforms, specifically Workday, Taleo, iCIMS, and ServiceNow.

• She is highly skilled in utilizing productivity and coordination tools, including Microsoft 365 (Outlook, Excel, Word, Teams), Google Workspace, Zoom, and Slack.

• She efficiently manages workflow and coordination using GoodTime, shared calendars, and documentation management systems.

• She actively leverages AI and productivity tools to enhance her administrative output, maintaining proficiency in ChatGPT, Gemini, Grammarly AI, and Microsoft Copilot.

• Her core functional skills encompass executive calendar support, talent operations, compliance processing, team training, and reporting.

Aries is an experienced Sales and Marketing Automation Specialist and Virtual Assistant with over a decade of remote, freelance, and agency experience. After earning a professional title as a Registered Nurse, they transitioned back to their passion for marketing management, initiating a full-time freelancing career in 2016. Throughout their tenure, they have developed a strong expertise in managing customer relationship management (CRM) systems, complex workflows, cross-platform integrations, and digital marketing strategies. Their work history spans partnerships with digital marketing agencies, software-as-a-service (SaaS) companies, and specialized insurance marketing operations across the United States, Canada, Australia, and Asia.

They demonstrate significant competency in designing, building, and optimizing automated marketing campaigns, lead scoring models, sales pipelines, and automatic lead assignments. They possess extensive technical proficiency across a wide array of CRMs and database tools, specifically highlighting deep operational familiarity with platforms such as:

• Pipedrive
• GoHighLevel
• ActiveCampaign
• HubSpot
• Salesforce

Noralyn is an accomplished, highly structured, and resilient IT leadership professional with over 11 years of extensive experience in IT service desk operations, infrastructure administrative support, and cross-functional team management. She has a proven track record of establishing service desk frameworks, documentation, and KPI metrics from the ground up while scaling operations from a small team to a multi-tiered department. Demonstrating strong emotional intelligence, technical adaptability, and administrative proficiency, she excels in handling complex user escalations, managing multi-lingual service teams, and supporting enterprise Microsoft environments.

• Over 11 years of progressive experience in IT service desk operations, IT team leadership, and administrative systems management.

• Served as an IT Team Leader in the IT services sector, directly managing a 21-member team consisting of English, German, and French-speaking service desk specialists.

• Played an instrumental role in building IT service desk processes, documentation, and performance SLAs from scratch, driving team scaling from 10 to 64 employees across her tenure.

• Industry Experience: Information Technology & Managed Services, Global Technical Support, and Enterprise Administrative Services.

• Service Desk Architecture & Operational Scaling: Successfully developed and implemented foundational service desk processes, ticketing distributions, and operational KPIs that enabled a 500%+ growth in department headcount.

• User Escalation & SLA Management: Spearheaded the resolution of high-priority user escalations and managed service desk SLAs, consistently securing high positive feedback and user satisfaction.

• Enterprise Administrative Support: Executed advanced Microsoft Exchange administrative workflows, including account provisioning, user mailbox creation, distribution lists, and shared mailbox configurations.

• Functional Skills: IT Service Desk Management, Leadership & Team Oversight, Process & KPI Development, SLA Management, Escalation Handling, Microsoft Exchange Administration, and User Access Provisioning.

• Software & Tool Proficiency:

  • Systems & Cloud Administration: Microsoft 365, Microsoft Exchange (Mailboxes, Shared Mailboxes, Distribution Lists), Active Directory / User Access Management.

  • Productivity & Tracking Tools: Time Doctor, Ticketing Systems.

  • Hardware Setup: Dedicated WFH setup featuring a primary Huawei MateBook D16 laptop (Intel i5, 16GB RAM, 512GB SSD), secondary backup laptop, and backup power supply solutions.

• Availability: Available immediately with no contract commitments.

• Schedule Preference: Fully amenable to a mid-shift schedule (4:00 PM to 12:00 AM Philippine Time / UK business hours).

• Employment Type: Open to roles under an independent contractor setup.

Terrence has more than seven years of experience in the interior design and modular cabinetry industry, specializing in residential projects with additional exposure to commercial spaces such as hotels and offices. His background includes design conceptualization, client coordination, project supervision, fabrication monitoring, and installation management within furniture and cabinetry manufacturing companies.

He demonstrates proficiency in industry-standard design and rendering software including SketchUp, SketchUp Layout, AutoCAD, Enscape, V-Ray, Photoshop, and CNC-related tools. His experience involves creating design proposals, drafting layouts, rendering 3D perspectives, and coordinating workflow execution from site visit through project completion.

Love is a conversion-focused Digital Marketing Strategist with solid experience in funnel building, social media marketing, lead generation systems, and marketing automation across multiple industries including ecommerce, real estate, wellness, coaching, healthcare, and service-based businesses. Her background includes creating structured marketing systems that improve lead nurturing, streamline customer journeys, and support scalable growth.

She has a strong understanding of end-to-end marketing automation processes, particularly in building customer acquisition and lead qualification systems using chat automation, email workflows, funnel pages, and CRM integrations. She has hands-on experience in creating automated lead nurturing flows for a real estate business, where she implemented qualification stages, virtual property viewing sequences, and booking workflows to help reduce unqualified inquiries and improve operational efficiency. She also automated campaigns for a healthcare and wellness-related business, where she segmented leads based on behavioral triggers and customer intent to improve conversion outcomes.

Love showed familiarity with multiple marketing and automation platforms including:

• GoHighLevel
• ClickFunnels
• Shopify
• WordPress
• ActiveCampaign
• Mailchimp
• ManyChat
• HubSpot integrations
• Meta Ads Manager

Overall, Love is a capable and versatile digital marketing professional with strong practical experience in marketing automation, funnel systems, paid advertising support, and lead nurturing workflows.

Johanna is a seasoned Salesforce CRM and Marketing Automation Specialist with more than 8 years of experience supporting global marketing and sales operations across the events management, SaaS, media, and government sectors. She has extensive hands-on expertise in Salesforce, Pardot, Marketo, Salesforce Marketing Cloud, Zapier, SOQL, reporting/dashboard creation, and marketing automation workflows. Her background demonstrates strong exposure to end-to-end campaign execution, CRM administration, data governance, and automation support.

She has a solid understanding of full-funnel marketing operations, from lead generation and segmentation through lead nurturing, reporting, and sales handoff. She managed complex global nurture campaigns involving multiple regions including APAC, EMEA, and the Americas. She is familiar with engagement journeys, lead scoring, workflow automation, HTML/CSS email customization, integration troubleshooting, and data synchronization between Salesforce and marketing automation platforms. She also has experience supporting campaign analytics, KPI tracking, MQL/SQL reporting, and dashboard development for marketing teams.

Johanna’s strengths include Salesforce administration, marketing automation setup, campaign segmentation, data quality management, integration troubleshooting, and reporting/analytics. She also has prior experience as a Marketo trainer, which reflects her ability to communicate technical processes and support user enablement.

Overall, Johanna is a technically capable and experienced Marketing Automation Specialist with strong Salesforce and CRM operations expertise. She would be well-suited for roles involving Salesforce administration, Pardot/Marketo campaign execution, marketing operations support, CRM data management, and reporting/analytics functions within remote international teams.

Chandarella has relevant hands-on experience in marketing automation, CRM workflow setup, funnel building, and lead nurturing, primarily supporting businesses within the home services industry. She has over two years of practical experience using Go High Level (GHL) for automation and customer acquisition workflows. Her core responsibilities included creating high-converting landing pages, sales funnels, automated SMS/email sequences, CRM pipeline management, lead routing systems, and customer follow-up workflows.

A notable strength of hers is her continuous upskilling through certifications directly related to marketing automation and CRM systems. She completed certifications in Go High Level Mastery, GHL Automation Mastery, and Funnel Mastery, all of which are highly relevant to marketing automation, workflow building, and funnel optimization. These certifications reinforce her practical experience with automation systems, lead nurturing, and conversion-focused funnel strategy. Additionally, her Canva certification supports her ability to create marketing assets and landing page visuals independently.

Her previous experience also includes lead generation and virtual assistant work for businesses in industries such as roofing, windows, landscaping, remodeling, pest control, and related service sectors. In these roles, she handled inbound/outbound communication, CRM updates, pipeline tracking, and reporting functions, contributing to her understanding of sales processes and customer engagement workflows.

Overall, Chandarella is a suitable candidate for junior to mid-level marketing automation, CRM support, funnel building, and Go High Level specialist roles, particularly for small to medium-sized businesses in service-based industries.

Tracy is a full-stack marketer with 9+ years of experience across B2B and B2C environments, with strong exposure to marketing automation, CRM systems, and campaign strategy. Her background spans industries such as industrial solutions, outsourcing services, real estate investment, and event marketing services. She demonstrates end-to-end ownership of campaigns—from strategy and content creation to execution, automation, QA, and performance analysis.

• Salesforce Account Engagement (Pardot)
• Eloqua
• ActiveCampaign
• HubSpot
• Zoho

Tracy is knowledgable in building marketing automation workflows, particularly focused on lead nurturing and sales follow-up sequences triggered by CRM events. She demonstrated a solid understanding of the full lead lifecycle, from initial lead capture through nurturing and eventual MQL tagging, as well as the use of behavioral triggers such as click-based segmentation to drive automation decisions. She also showed familiarity with workflow branching, automation logic, and the integration between CRM systems and marketing platforms, while tracking performance through key metrics like open rates, click-through rates, and MQL generation.