Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

What you get when you partner with us

  • Highly Vetted and Work Ready Remote Staff
  • Payroll and Benefits Administration
  • 24 x 7 Support + Dedicated HR Business Partners
  • Replacement Guarantee
  • Transparent Billing and Invoicing
  • FREE Privacy-First Work Monitoring Tool
  • FREE People and Culture Engagement Programs

*Avail them via any of our packages: Regular Staffing, Contingent Staffing, EOR, Executive Search, Recruitment-Only Service

 

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Candidates:

574

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.71/hr

Ailyn

Candidate ID: 481980


ADVANCED

    Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills...

INTERMEDIATE

    Email Marketing, Email Handling, Calendar Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

  • She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
  • She has a degree in Bachelor of Science in Secondary Education
  • She is proficient in performing the following task:
    • Calendar Management
    • Email Marketing
    • Lead Generation
    • Appointment Setting
    • File Management
    • Managing Rental Properties
    • Invoicing 
    • Telemarketing
  • She has basic knowledge of SEO and processing Accounts Receivable and Payable 
  • She is adept at using the t and applications like:
    • Trulia
    • Zillow
    • Slack
    • Microsoft Office 365
    • Google App
    • Adobe Acrobat
    • DocuSign
  • As an Executive Assistant she has experience in doing the following tasks:
    • Overseeing email correspondence
    • Arranging significant meetings, whether virtual or face-to-face
    • Handling various appointments, both work-related and personal
    • Managing social media activities and communication
    • Compiling and maintaining digital files
    • Collecting information
    • Crafting presentations
    • Handling reservations and bookings of various types
    • Maintaining and refreshing contact databases
    • Coordinating and overseeing all scheduling and calendars, among other tasks.
  •  She can start as soon as possible. For any full-time or part-time position

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Transaction Coordinator

Industry:

Others

Employment Period:

February 2021 to November 2022 (21 Months)

Duties and Responsibilities:

  • Setting up appointments
  • Closing deals
  • Verifying information

Affiliate Assistant

Industry:

Others

Employment Period:

August 2019 to December 2020 (15 Months)

Duties and Responsibilities:

  • Checking affiliate emails & calendar
  • Coordinate with affiliates for upcoming promotions
  • Update external JV promo stats
  • Update receipt stats
  • Update stats from Incoming Promotions (For the first 3 days after they promote)
  • Update affiliate Accounts Receivable information on Dashboard
  • Check Stripe for disputes

Virtual Assistant

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

April 2010 to April 2011 (12 Months)

Duties and Responsibilities:

  • Calendar management
  • Email handling
  • Customer support
  • Transcription
  • Lead mining
  • Google drive

Virtual Assistant/SEO Consultant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2010 to June 2011 (12 Months)

Duties and Responsibilities:

  • Realeflow upload listings
  • Social Networking Site Management
  • Calls to Prospect Sellers / Buyers pre-qualifying

Virtual Assistant/ /SEO Consultant/Transaction

Industry:

Property / Real Estate

Employment Period:

January 2012 to July 2018 (78 Months)

Duties and Responsibilities:

  • Real Estate Posting
    • MLS Listing
    • Trulia
    • Zillow
    • Redfin
    • Postlets
    • Cartavi – Docusigning (electronic signing) 
  • Setting up Appointment for Showing / Clients
  • Lead Generation
  • Can post, renew and repost ads
  • Managing Rental Properties
  • Managing Google calendar
  • Follow-up on Prospect buyers and tenants
  • Uploading files via dropbox.com
  • Scheduling Home Inspection and Radon Test
  • Creating Contracts –Lease Agreements, Listing Agreement, Offers, Commercial Listing etc.

Executive Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

March 2023 to July 2023 (4 Months)

Duties and Responsibilities:

  • Email management
  • Scheduling meetings via Zoom or in person
  • Managing appointments
  • Social media management and communication
  • Creating presentations
  • Managing and updating contact lists
  • Scheduling and managing all calendars.

Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education

Graduation Date:

March 30, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills,

INTERMEDIATE ★★

    Email MarketingEmail HandlingCalendar Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/14775091461
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized Desktop
  • Processor: Intelcore i3
  • Operating System: Windows 10

All-inclusive Rate: USD $6.73/hr

April

Candidate ID: 481686


ADVANCED

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling...

INTERMEDIATE

    CRM, Slack, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Full Time: $USD 6.73 per hour or $USD 1165.77 per month

Remote Staff Recruiter Comments

April has 15 years of experience working in the BPO and Retail industry
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
  • Answering customer billing, order, and invoice inquiries
  • Troubleshooting devices 
  • Account Activation
  • Customer retention
  • Upselling
  • Handling inbound and outbound calls
  • Email and chat support
  • Book appointments with Doctors
  • Advise clients about insurance plans
She was also a former Overseas Filipino Worker who worked as an Administrative Assistant for almost 7 years where she carry-out tasks like updating files, sending emails, and answer inquiries through phone calls
She is proficient in using the following tools:
  • Microsoft Office Suite (Word and Excel)
  • Cisco
  • Atlas
She can start immediately
She is amenable to working a dayshift schedule for either full-time or part-time roles

Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. 


Employment History

Level II Customer Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2008 to January 2010 (16 Months)

Duties and Responsibilities:

  • Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
  • Troubleshooting the product and services to best fit their needs and expectations.
  • Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
  • Answering phone calls to respond to orders, general inquiries, invoice questions.

Administrative Assistant

Industry:

Employment Period:

October 2011 to May 2017 (67 Months)

Duties and Responsibilities:

  • Answering and receiving phone calls.
  • Sending faxes and emails in matters related to the office jobs and related works.
  • Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
  • Checking Telegraphic Transfers from clients.

Technical Support / Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2018 to April 2023 (62 Months)

Duties and Responsibilities:

  • Responsible for answering and resolving advanced product technical-support questions received from customers.
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Evaluation of the systems' problems to recommend enhancements

Healthcare Support Associate (Part-time)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2023 (26 Months)

Duties and Responsibilities:

  • Greeting Customer in a friendly, professional manner.
  • Furnishing members and Health care practitioners with details regarding members benefits.
  • Provide pre-authorization for medical treatment, and outline information regarding co-payments
  • Advise current and prospective members about the most suitable plans based on their needs.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Information Management

Graduation Date:

April 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Clerical Skills, Digital Marketing, Customer Handling,

INTERMEDIATE ★★

    CRMSlackMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14307715606
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: RYZEN 5
  • Operating System: Windows 11

All-inclusive Rate: USD $12.19/hr

Ezrael

Candidate ID: 481525


ADVANCED

    Graphic Design, Adobe Photoshop, Adobe Illustrator, Adobe After Effects...

INTERMEDIATE

    Adobe Premiere, Adobe Dreamweaver, Video Editing, Canva...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.71 per hour or $USD 841.19 per month

Full Time: $USD 12.19 per hour or $USD 2112.90 per month

Remote Staff Recruiter Comments

  • Ezra has been working for more than 10 years mostly within the Architectural, Media, and Advertising industries.
  • His skills & expertise are in Graphics Design/Multimedia which include:
    • Creating marketing collaterals
    • E-learning designs
    • Architect floor plans
    • Stage Events, Booths & Posters designs
    • Social Media posts
    • Motion Graphics
    • Product packaging designs
  • He is proficient in using the following tools/software:
    • Adobe Photoshop, Illustrator, Indesign, Premiere, After Effects
    • Jira
    • Canva
    • VIZRT (Artist, Operations)
    • Cinema 4D (similar to CAD tools)
    • MS Office
  • Ezra always makes sure that his tasks and deadlines are being met producing also high-quality work.
  • He is available to start in a week notice 
Predictive Index Behavioral Profile - Operator

Strongest Behaviors:
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
Behavioral Summary: 
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ezrael has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
 

Employment History

Freelance

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2009 to July 2009 (1 Months)

Duties and Responsibilities:

  • Advertising Collateral design

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2011 to June 2011 (2 Months)

Duties and Responsibilities:

  • Advertising Collateral designs

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2011 to July 2011 (1 Months)

Duties and Responsibilities:

  • Advertising Collateral designs

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2015 to October 2017 (33 Months)

Duties and Responsibilities:

  • Designs (Stage Event, Booths, Collaterals, Posters, OBB and Logo Play)
  • Manage co-artist, handle meetings and presentations Driven 

Social Media Manager

Industry:

Education

Employment Period:

September 2018 to September 2019 (12 Months)

Duties and Responsibilities:

  •  Manage social media, boosting, answer inquiries, marketing collaterals, create and maintain a website.
  • Handle CCTVs Camera and their computer network.

Design Partner

Industry:

Architectural Services / Interior Designing

Employment Period:

June 2010 to October 2010 (4 Months)

Duties and Responsibilities:

  • Architect floor plan design, Collaterals 

Senior Graphic Designer

Industry:

Computer / Information Technology (Hardware)

Employment Period:

February 2021 to February 2023 (24 Months)

Duties and Responsibilities:

  • B2B, Marketing Design, Web Ads, Motion Graphics

SENIOR GRAPHIC DESIGNER

Industry:

Entertainment / Media

Employment Period:

November 2018 to January 2021 (26 Months)

Duties and Responsibilities:

  • Augmented Reality, Virtual Sets, Motion Graphics, Offline and Online Design templates

MULTIMEDIA DESIGNER | CONSULTANT

Industry:

Exhibitions / Event management / MICE

Employment Period:

January 2018 to October 2018 (9 Months)

Duties and Responsibilities:

  • Job Role: Designs (Events, Advertising marketing collaterals), Supervise co-artist, create a systems for Creative Department and Installing & configuring computer hardware, software, systems, networks

SENIOR GRAPHIC DESIGNER

Industry:

Entertainment / Media

Employment Period:

November 2011 to November 2017 (72 Months)

Duties and Responsibilities:

  • Designs (Offline, Online Design, Segment Titles, Logo Play and Broadcast design)
  • Supervise co-artist

Graphic Designer and Video Editor

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

August 2023 to March 2024 (7 Months)

Duties and Responsibilities:

  • Brand guidelines, Social Media Graphics, Social Media Videos, and Editing videos for the automotive dealership.

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Multimedia Arts

Graduation Date:

March 10, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Captivate, Adobe Encore, Adobe Photoshop Lightroom, Cinema 4D, Figma,

INTERMEDIATE ★★

    Adobe PremiereAdobe DreamweaverVideo EditingCanvaAutodesk Maya

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 230.95 MBPS Upload: 294.81 MBPS
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.71/hr

Eloisa

Candidate ID: 481517


ADVANCED

    Accounts Payable Management, Cash Disbursement...

INTERMEDIATE

    Customer Support, Bank Reconciliation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

  • Eloisa has more than 10 years of experience specializing in accounts payable.
  • She worked in the BPO, retail, finance, and security industries.
  • She is proficient in performing the following:
    • Accounts payable management
    • Disbursement transactions
    • Petty cash replenishment
    • Entering and loading supplier's invoices into the system (both international and local)
    • Check preparation
    • Assisting with bank reconciliation
    • Depreciation report updates
    • Generation of aging reports
    • Customer and vendor support
  • She used QuickBooks, SAP Business 1, SAP R/3, Passport Software, MS Outlook, and MS Excel.
  • She can start ASAP.
  • She is amenable to working in any time zones for part-time or full-time position
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Eloisa Mae will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

.

Employment History

Sr. Accounts Payable Accountant

Industry:

Security / Law Enforcement

Employment Period:

September 2016 to June 2022 (68 Months)

Duties and Responsibilities:

  • Executes and processes day-to-day accounts payable tasks, including high volume data entry
  • Enters and loads suppliers’ invoices into the accounting system with appropriate description, project codes and VAT breakdown.
  • Maintains and monitors Accounts Payable Report to ensure payments are made on a timely basis.
  • Prepares disbursement vouchers with corresponding supporting documents.
  • Processes petty cash replenishment, cash advances, liquidation, and expense reimbursement and addresses issues with supporting documents directly with concerned employees.
  • Ensures that all received supporting official receipts/sales invoices from suppliers/employees are completely filled out with correct company details and other information as mandated by BIR.
  • Prepares check for approved disbursement vouchers.
  • Coordinates with suppliers regarding check releasing schedule.
  • Prepares BIR Form 2307, if applicable.
  • Collaborates and assist in the month-end closing procedures such as bank reconciliation, depreciation update, inventory tracking and tax filings.
  • Maintains Cash Flow Projection, payment Schedule and handles remittances of withholding taxes
  • Assist in addressing queries relating to payment of suppliers’ invoices.
  • Ensures compliance to Generally Accepted Accounting Principles (GAAP); company policies and procedures; and BIR and LGU tax rules and regulations.
  • Files and organizes complete documents for all financial transactions relating to disbursements
  • Assist the Chief Accountant during interim and annual external audit
  • Perform other A/P duties and responsibilities that may be assigned from time to time.
  • Resolve complex or critical issues which go beyond AP capabilities
  • Provide functional and technical in-depth analysis in support of project scope and objectives for AP
  • Respond to high priority and/or complex internal customers and vendors requests promptly, correctly, and appropriately

Senior Accounting Assistant – Accounts Payable

Industry:

Accounting / Audit / Tax

Employment Period:

April 2014 to April 2016 (24 Months)

Duties and Responsibilities:

  • Enter and validate invoice data with high degree of accuracy and efficiency into customer ERP system.
  • Work with customer and supplier inquiries via email and phone calls.
  • Handle shared mailbox to answer Emails – Non Voice Request from Clients and Vendors, verifications and clarifications to locations and payment request.
  • Submit vendor master file maintenance requests.
  • Reconcile transactions and accounts.
  • Review, balance and interpret computer reports and make corrections.
  • Assist in preparing operating and management reports.
  • Monitor working queues to meet all Service Level Agreement.
  • Apply analytical skills to support process improvement. Responsible to meet department productivity and quality goals.
  • All other assigned duties

Senior Accounting Assistant / Accounts Payable

Industry:

Banking / Financial Services

Employment Period:

October 2011 to December 2012 (14 Months)

Duties and Responsibilities:

  • Responsible for 3-way matching, batching and coding in SAP while sustaining internal controls as outlined in the Accounts Payable procedures.
  • Ensuring that all invoices are matched for payment in a timely manner observing the agreed terms of payment, seeking approval from purchasing dept. of any invoice discrepancies for those invoices where Purchase Orders are issued.
  • Interact with vendors and internal customers to ensure timely and accurate processing and payment of invoices
  • Responding to high priority and/or complex internal customers and vendors requests to ensure that requests are handled promptly, correctly, and appropriately.
  • Ensure coverage and oversee load balancing activities based on volume received at any given day to ensure that turn-around-times are consistently met, and overtime is effectively managed.
  • Distributes procedural updates and processing guidelines to team members.
  • Meet the pre-established Key results area for the team.
  • Complete month-end duties as assigned.
  • Perform special projects and duties as required.
  • Assist newly hired employees via one-on-one training

Accounting Assistant / Accounts Payable

Industry:

Human Resources Management / Consulting

Employment Period:

November 2010 to October 2011 (11 Months)

Duties and Responsibilities:

  • Checks completeness and accuracy of documents to be processed for payments (PCF Replenishment, Utilities, Insurance, and other trade and non-trade suppliers).Verify that transactions comply with financial policies and procedures
  • Prepare batches of invoices for data entry. Data enter invoices for payment.
  • Process backup reports after data entry
  • Reconciliation of intercompany and clearing accounts. Assist in month end closing
  • Monitors, reconciles, and validates rebates received from trade suppliers.
  • Maintains Cash Flow Projection, payment Schedule and handles remittances of withholding taxes
  • Perform other duties and responsibilities from time to time

Accounting Assistant / Accounts Payable

Industry:

Human Resources Management / Consulting

Employment Period:

January 2010 to September 2010 (8 Months)

Duties and Responsibilities:

  • Ensures daily downloading of Sales Reports, Petty cash Expense Reports and Daily Collections Reports from branches.
  • Checks completeness and accuracy of documents to be processed for payments (PCF Replenishment, Utilities, Insurance, and other trade and non-trade suppliers).
  • Coordinates with branches for any exceptions and follow-ups of billings.
  • Prepares journal voucher.
  • Endorses the JV to Accounting Supervisors for checking.
  • Reconciliation of intercompany and clearing accounts.
  • Monitor, reconciles, and validates rebates received from trade suppliers.
  • Perform other duties and responsibilities from time to time.
  • Ensures that all documents are properly filed.

Education History

Field of Study:

Major:

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

General Ledger and Accounts Payable

Graduation Date:

January 2, 2012

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Effective Business Writing and Email Etiquette

Graduation Date:

February 2, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 2, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Management

Graduation Date:

January 2, 2009

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting Management

Graduation Date:

March 1, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Payable ManagementCash Disbursement

INTERMEDIATE ★★

    Customer SupportBank Reconciliation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14246019158
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.22/hr

Jayson

Candidate ID: 481406


ADVANCED

    Customer Support, Customer Handling, Leadership...

INTERMEDIATE

    Fraud Analysis, Technical Support, Email management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.22 per hour or $USD 1251.87 per month

Remote Staff Recruiter Comments

  • Jayson has been working for 12 years as Customer Service Representative, Technical Support, Team Lead, and Verification and Fraud Analyst within BPO and Financial Services industry.
  • He has supported clients from Australia and US 
  • He supported the following tasks:
    • Creating Reports
    • Data Entry
    • Customer Handling
    • Technical Support
    • Email Management
    • Calendar Management
    • Order Processing
    • Fraud Investigation and analysis
    • Admin task
  • He also has experience with scheduling technicians who provide service for faulty internet cable, alarm systems, and solar panels
  • He also monitors technician status and provides feedback to customers 
  • He is adept at using tools and applications like:
    • Freshdesk
    • Zendesk
    • AOL (eCommerce platform)
    • Microsoft Office (PowerPoint, Excel)
    • Google Sheet
    • Jira
  • He can start immediately. He is amenable to working the day shift but can also consider night shift for any full-time position.
Predictive Index Behavioral Profile-  Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Jayson is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Jayson plans ahead, double checks, and follows up carefully on decisions and actions.


 

Employment History

DATA ENCODER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2007 to July 2010 (41 Months)

Duties and Responsibilities:

  • Encodes customer details into the system
  • Entering the Customer’s monthly subscription plan as well as the discounts, taxes and total amount of payment
  • Entering Invoice numbers, date and amount in to the customer card to reflect into the system
  • Making sure that all the details in the CRM are correct
  • Adding notes to the Customer Card if needed so the Customer Support can answer any inquiries from the customer 
  • Updating payment details, adding due dates and updating the subscription of the customers

FRYMAN

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

June 2003 to October 2003 (4 Months)

Duties and Responsibilities:

  • Cooking and Food Preparation: Operate fryers to cook fried menu items, such as French fries, chicken, and other fried products, according to company standards. Ensure that food is cooked to the proper temperature and meets quality standards.

  • Food Safety and Hygiene: Follow food safety protocols, including proper handling, storage, and preparation of ingredients. Maintain cleanliness and sanitation of the fryer area, utensils, and equipment.

  • Inventory Management: Monitor inventory levels of raw materials like oil, breading, and frozen products. Inform supervisors of any shortages or replenishment needs.

  • Quality Control: Regularly check the appearance, taste, and texture of cooked products to ensure they meet company guidelines. Discard any items that do not meet quality standards.

  • Time Management: Ensure orders are prepared quickly and efficiently to meet customer demand, especially during peak hours. Coordinate with other kitchen staff to maintain smooth workflow.

  • Customer Service Support: Assist in packing or serving fried products when needed, ensuring timely delivery to customers.

  • Equipment Maintenance: Perform routine checks on fryers and other kitchen equipment, reporting any malfunctions to the manager. Replace oil in fryers as per schedule to maintain food quality.

  • Team Collaboration: Work closely with other team members to ensure overall kitchen operations run smoothly. Support other roles in the kitchen during high-demand periods or when staff is short-handed.

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2015 (41 Months)

Duties and Responsibilities:

  • Creates daily, weekly and monthly report 
  • Handles back-of-house high-level of escalation process
  • Training newbies in the team
  • Assisting/helping agents if there are lot of workload in our daily task
  • Making sure that there’s no pending task left before the end of the shift

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2010 to August 2011 (12 Months)

Duties and Responsibilities:

  • Creates daily, weekly and monthly report 
  • Handles back of-house high-level of escalation process.
  • Training newbies in the team
  • Assisting/helping agents if there are lot of workload in our daily task
  • Making sure that there’s no pending task left before the end of the shift

VOLUNTEER INSTRUCTOR

Industry:

Healthcare / Medical

Employment Period:

October 2004 to February 2007 (28 Months)

Duties and Responsibilities:

  • Provide basic life support and standard first aid training and seminars for medical practitioners and rescuers nationwide
  • Response to disaster preparedness and rescue

TECHNICAL SUPPORT REPRESENTATIVE / CASE MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to May 2019 (38 Months)

Duties and Responsibilities:

  • Handles complaints, orders, billing issues and activations.
  •  Performs troubleshooting for NBN BROADBAND, ADSL, CABLE AND WIRELESS including email issues
  • Creates report and handles back of house high level of escalation process.

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2019 to November 2020 (17 Months)

Duties and Responsibilities:

  • Handling Team’s Performance and Monthly Review
  • Processing orders for back office
  • Report to the client directly through email, chat and video calls
  • Process improvement for the client
  • Performing Fraud Investigation and analysis

VERIFICATION AND FRAUD ANALYST

Industry:

Banking / Financial Services

Employment Period:

March 2021 to December 2022 (21 Months)

Duties and Responsibilities:

  • Handles new applications for crypto user
  • Investigates Fraudulent and suspicious activity
  • Verifying client credentials through legal documents provided
  • Provides email support to clients that need assistance

Scheduling Consultant

Industry:

Environment / Health / Safety

Employment Period:

August 2023 to September 2024 (12 Months)

Duties and Responsibilities:

The position works alongside other Scheduling Consultants who together are responsible for the completion of the daily bookings through outbound calls to tenants, scheduling appointments for field staff accurately and in a timely manner. The role also requires administrative, ad-hoc and urgent tasks to be completed as requested by the Team Leader.
The main duties and responsibilities of the Scheduling Consultant are:
  • Making outbound calls to existing clients.
  • Working within a CRM database to book/schedule jobs based on technician availability/accreditation and appropriate zoning.
  • Work in a fast-paced capacity to correct real-time issues.
  • General administration tasks as required.
  • Ad hoc activities as requested by the Team Leader.

Education History

Field of Study:

Major:

Graduation Date:

January 2, 1994

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 2, 1999

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Education/Teaching/Training

Major:

INDUSTRIAL ARTS

Graduation Date:

January 2, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer SupportCustomer HandlingLeadership

INTERMEDIATE ★★

    Fraud AnalysisTechnical SupportEmail management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 61.84, Upload: 53.18
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: AMD Ryzen 5 5600G with Radeon Vega Mobile Gfx
  • Operating System: Windows 10

All-inclusive Rate: USD $9.21/hr

Edmy

Candidate ID: 481357


ADVANCED

    Insurance Consulting, Contact Verification, Customer Handling...

INTERMEDIATE

    Insurance Consulting, Customer Relations, Customer Service...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Central Standard Time US Mountain Standard Time US Eastern Standard Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.21 per hour or $USD 1596.28 per month

Remote Staff Recruiter Comments

  • She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
  • and supported the following tasks:
    • Medical Insurance and claims verification
    • Invoices and claims
    • Inbound and Outbound call
    • Customer Handling
    • Email Management
    • other Admin tasks
  • She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
  • She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Predictive Index Behavioral Profile-  Adapter


Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

BEHAVIORAL HEALTH CUSTOMER CARE

Industry:

Healthcare / Medical

Employment Period:

January 2017 to January 2020 (36 Months)

Duties and Responsibilities:

  •  Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
  • These are patients  that suffer from mental health and substance  abuse.
  • We locate the information needed by the providers for them to service these  patients. 

INSURANCE VERIFICATION SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  •  Our primary task was to verify patients'
  • Our primary task was to answer calls from benefits and eligibility for
  • Durable Medical people who would want to book a hotel Equipments.
  • We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
  • Each booked reservation is also considered a insurance information if needed. sale for us.

ACCOUNTS RECEIVABLE SPECIALIST

Industry:

Healthcare / Medical

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

  •  I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
  • We refill their DME provider.
  • We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
  • I am also trained to use EMR tools.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2014 to January 2017 (36 Months)

Duties and Responsibilities:

  • Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
  • Each booked reservation is also considered a sale for us

Education History

Field of Study:

Major:

Graduation Date:

January 2, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Insurance ConsultingContact VerificationCustomer Handling

INTERMEDIATE ★★

    Insurance ConsultingCustomer RelationsCustomer Service

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download:44.91, Upload:48.21
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.01/hr

Regine

Candidate ID: 481167


ADVANCED

    Administrative Support, Email Support, Call Handling, Cold Calling...

INTERMEDIATE

    Invoicing, Payroll Processing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.01 per hour or $USD 780.92 per month

Full Time: $USD 9.01 per hour or $USD 1561.84 per month

Remote Staff Recruiter Comments

  • She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada 
  • She is a graduate of Computer Engineering 
  • She has been responsible for numerous administrative tasks which includes 
    • Customer Correspondence 
    • Email and Phone Support 
    • Database Management 
    • eCommerce Management 
    • Invoicing 
    • Creating Quotation
    • Inventory Management 
    • Purchasing
    • Graphic Designing using Photoshop and Canva
    • Product Listing and Product Research 
    • Appointment Setting and Client Reservations 
    • Data Entry 
  • When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
  • She has also experience with HTML 
  • She is a confident user of the following tools/platform  
    • Salesforce
    • HubSpot
    • Zendesk
    • Active Campaign
    • Slack 
    • QuickBooks 
    • Canva
    • Amazon 
    • eBay 
    • Shopify
    • Google Workspace 
    • Inkscape
    • MS Application (Excel, Document and Presentation) 
Predictive Index Behavioral Profile-  Adapter

Strongest Behaviors
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
  • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary 
  • This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
  • Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Email Support Associate (Lazada Malaysia)

Industry:

Retail / Merchandise

Employment Period:

August 2014 to July 2015 (11 Months)

Duties and Responsibilities:

  • Provided customer support thru Email and live chats
  • Responds to queries about the product
  • Help customers with their complaints Place orders for customers Process returns

System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

August 2015 to October 2015 (2 Months)

Duties and Responsibilities:

  • Provides technical support to different clients
  • Installing, configuring, and maintaining devices
  • Application software
  • System Management
  • Assessing systems determining problems and providing solutions

General Virtual Assistant/Freelancer

Industry:

Others

Employment Period:

October 2015 to February 2023 (88 Months)

Duties and Responsibilities:

  • Specialized in E-Commerce (Amazon, eBay, and Shopify)
  • Basic tasks of an Executive Assistant Administrative Tasks
  • Customer Service Support
  • Provide basic and advanced support to client

General Virtual Assistant

Industry:

Education

Employment Period:

February 2023 to October 2023 (8 Months)

Duties and Responsibilities:

  • Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
  • Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
  • Writing scripts for internal and external user support
  • Create supporting articles and build their knowledge base
  • Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
  • Handle customer service and email support
  • Answering few incoming calls and phone calls regarding payment updates from clients
  • CRM (SuiteCRM) Management
  • Documenting of the processes to be used for future training purposes
  • Manipulating images in a tool like inkscape,
  • Writing end-user help for our bespoke software systems
  • Creating content inside our bespoke software systems

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

October 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

INTERMEDIATE ★★

    InvoicingPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.70/hr

Joesef

Candidate ID: 481087


ADVANCED

    Graphic Design, Graphics, Illustration, Vector illustration...

INTERMEDIATE

    Adobe InDesign...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.70 per hour or $USD 927.30 per month

Full Time: $USD 10.70 per hour or $USD 1854.59 per month

Remote Staff Recruiter Comments

Joesef is an experienced Graphic Designer with 15 years of professional creative experience, specializing in apparel design, merchandise graphics, brand layouts, and marketing collaterals. Skilled in both corporate and freelance settings, with a strong background designing for Australian apparel companies, sports leagues, and various international clients. Adept at transforming concepts into polished visual outputs while ensuring factory specifications and brand consistency are met. Offers advanced expertise in Adobe Creative Suite, freehand illustration, and 3D visual design. Reliable, fast-paced, detail-oriented, and capable of delivering high-quality designs in deadline-driven environments.


Skills
Core Graphic Design Skills
  • Apparel & Merchandise Design

  • T-shirt, Jersey & Sportswear Layout

  • Brand Marketing Materials

  • Print-Ready File Preparation

  • Magazine & Book Cover Layout

  • Website Static & Parallax Layout Design (Design only)

Tools & Software
  • Adobe Photoshop

  • Adobe Illustrator

  • Adobe InDesign

  • CorelDRAW (previous experience)

  • Procreate (Freehand Drawing & Cartoon Illustration)

  • 3D Design Basics (for activations & marketing displays)

Other Professional Skills
  • Client Communication (AU, US, EU, Middle East)

  • Freelance Project Management

  • Production/Factory Specification Compliance

  • Creative Concepting & Visual Storytelling

  • Remote Work & Productivity Tools

Summary of Work Experience
Graphic Designer – Various Apparel & Merchandising Clients (Australia & International)

Apparel & Merchandising | Freelance & Corporate | Almost 4 Years Total
Created apparel concepts such as jerseys, shirts, bandanas, and merchandise items for multiple Australia-based clients, including companies catering to the National Basketball League (NBL). Designed custom apparel based on client briefs, recreated artworks, prepared print-ready files, and ensured templates aligned with factory specifications. Delivered high-quality graphics for mugs, shirts, and customized merchandise through Upwork clients from the US, Australia, and Saudi Arabia.


Graphic Designer – Kinetic Innovative Staffing (Philippines) | Present Role

Supports a merchandising company serving apparel-related clients. Responsible for designing marketing materials, apparel concepts, and production-ready artwork for multiple brands. Uses Adobe Creative Suite and Procreate for both digital layouts and freehand illustrations.


Apparel Designer – Aquar BPO / First Ever (Australia)

Created sports apparel designs including jerseys, shirts, and promotional materials for the National Basketball League. Worked in a fast-paced environment requiring strict adherence to deadlines and specifications. Collaborated closely with production teams to ensure artwork accuracy for manufacturing.


Marketing/Publishing Designer – Microsourcing Philippines (Finland-based Client)

Designed magazines, book covers, event materials, and other marketing collaterals for a Finland-based marketing management company. Specialized in Adobe InDesign for complex layout work and delivered print-ready publications and event assets.


Senior Graphic Designer – Happy Head (Philippines)

Worked on 3D visual designs, clothing layouts (bandanas, apparel patterns), and marketing collateral. Created designs for events and brand activations, applying intermediate 3D concepts alongside traditional graphic workflows.


Graphic Designer – Wildfire Incorporated (Philippines)

Produced 3D artwork, brochures, event marketing materials, and digital layouts for various campaigns. Collaborated with internal teams on visual concepts for large-scale activations and brand events.


Graphic Designer – Alexander Designs (PLDT Affiliate)

2010–2012
First professional role involving layout creation for PLDT’s quick application forms, email blasts, and other marketing materials. Utilized Adobe Photoshop, Illustrator, InDesign, and CorelDRAW for print preparation and design formatting for partner printing companies.

He can start as early as 1st week of January 2026 and is amenable to a full-time arrangement.

  • He has 13 years of working experience as Graphic Designer for fashion, retail, outsourcing, and BPO companies 
  • He has experience working with different creative tasks such as 
    • Creating layout designs for apparel shirts 
    • Doing character designs and illustrations 
    • Designing 3D design for visual store layout 
    • Creating print and digital materials like brochures, invitations, user manuals, banners, and other marketing materials 
    • Designing infographics and social media ads 
    • Developing branding designs
    • Designing websites for eCommerce stores in Amazon
  • He had already worked with clients in the US, Japan, and Dubai 
  • He is a confident user of the following tools 
    • Adobe Photoshop 
    • Adobe Illustrator 
    • Adobe InDesign 
    • Procreate
    • Sketch Up
  • He can start as soon as possible 
Predictive Index Behavioral Profile- Operator

Strongest Behaviors 
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary
  • Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Joesef Moses has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Senior Graphic Artist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2010 to January 2012 (23 Months)

Duties and Responsibilities:

  • Responsible for creating QAF’s (Quick application forms), Folders, User Manual, Brochures, Email-blasts, and other marketing materials.

Senior Graphic Layout Artist Project Based

Industry:

Retail / Merchandise

Employment Period:

February 2013 to March 2013 (1 Months)

Duties and Responsibilities:

  • Resposible for creating 3D graphics using Google skethup for mall mall standees and designing the hangtags and other layout designs for their clothing brand.

Senior Graphic Artist / Storyboard Illustrator / Creatives

Industry:

Arts / Design / Fashion

Employment Period:

December 2012 to January 2013 (1 Months)

Duties and Responsibilities:

Responsible for creating 3D graphics using Google SketchUp for mall activation and conceptualize design for other marketing materials.

Web Layout Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2014 to November 2014 (10 Months)

Duties and Responsibilities:

  • Resposible for layouting the website from our clients all over the world.

Management Event Senior Graphic Designer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2018 to December 2018 (11 Months)

Duties and Responsibilities:

  • Responsible for layouting Online Invitaions, Magazine, Folders, Banners and other marketing materials that need by the company for their clients

Senior Graphic / Apparel Designer

Industry:

Apparel

Employment Period:

April 2021 to July 2021 (3 Months)

Duties and Responsibilities:

  • Responsible for creating and conceptualizing design for the shirts and sell it on Amazon.

FREELANCE

Industry:

Others

Employment Period:

November 2014 to January 2018 (38 Months)

Duties and Responsibilities:

Senior Graphic Designer
  • Responsible for creating and conceptualizing website layout, logo design, freehand to digital design, apparel designing and also a tattoo artist.

Senior Graphic Apparel Designer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to October 2022 (5 Months)

Duties and Responsibilities:

  • Responsible for conceptualizing and finalizing designs for Champion Teamware.

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2023 to March 2023 (0 Months)

Duties and Responsibilities:

  • Responsible for conceptualizing and finalizing 3D and layout designs for the clients.

FREELANCE

Industry:

Others

Employment Period:

May 2021 to July 2021 (2 Months)

Duties and Responsibilities:

Commission Works / Senior Graphic / Apparel Designer
  • Responsible for creating and conceptualizing website layout, logo design, freehand to digital design, apparel designing and also a tattoo artist.

The Signal Group / Graphic Designer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2023 to August 2025 (25 Months)

Duties and Responsibilities:

  • Responsible for conceptualizing and finalizing designs based on clients desired merchandise products.

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Advertising

Graduation Date:

March 6, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Graphics, Illustration, Vector illustration, Sketching, Adobe Photoshop, Adobe Illustrator, Adobe InDesign,

INTERMEDIATE ★★

    Adobe InDesign

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 191.09 mbps download; 136.95 mbps upload
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac Book Pro
  • Processor: M3
  • Operating System: MacOS X

All-inclusive Rate: USD $7.22/hr

MIGUEL

Candidate ID: 480998


ADVANCED

    Sales, B2B Lead Generation, Digital Marketing...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.22 per hour or $USD 1251.87 per month

Remote Staff Recruiter Comments

  • Miguel has been working for more than 4 years as Customer Service Representative, Back-Office Support and Purchasing Manager.
  • He graduated with a Degree in Bachelor of Science in  Aircraft  Electronics Technology. 
  • His expertise includes the following:
    • Admin Support
    • Lead Generation
    • Marketing
    • Upselling
    • back end support for sales and marketing operations
    • Crypto Currency trading
  • Exposed to the following tools and applications:
    • Monday.com
    • Slack
    • Ring Central
    • Citrix
    • Asana
  • He can start immediately. For full-time or part-time position.


Predictive Index Behavioral Profile-  Adapter
https://www.predictiveindex.com/reference-profile/adapter/


Strongest Behaviors
 

  • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
 

Behavioral Summary
 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Miguel is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


Employment History

Purchasing Manager

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

July 2022 to December 2022 (5 Months)

Duties and Responsibilities:

  • Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
  • Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
  • Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

Customer Service/ Sales / Technical Support and Billing

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to June 2020 (18 Months)

Duties and Responsibilities:

  • Addressed the telecommunications product needs of business owners.
  • Promoted additional products to meet various business requirements.
  • Provided Operations Support and Training Assistance.

Business Development Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to January 2025 (24 Months)

Duties and Responsibilities:

  • Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
  • Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
  • Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

Business Development Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2025 to Present

Duties and Responsibilities:

  • Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
  • Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
  • Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

Education History

Field of Study:

Airline Operation/Airport Management

Major:

AIRCRAFT ELECTRONICS TECHNOLOGY

Graduation Date:

January 2, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales, B2B Lead Generation, Digital Marketing,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download:93.27, Upload: 94.25
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i3
  • Operating System: Windows 11

All-inclusive Rate: USD $7.72/hr

ABIGAIL

Candidate ID: 480807


ADVANCED

    Adobe Photoshop, Photo Editing, Social Media Management, Graphic Design...

INTERMEDIATE

    Adobe Premiere, Adobe After Effects, Video Editing, Photography...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

Abigail is a Fine Arts graduate majoring in Advertising with five years of experience in graphic design and visual branding across the Retail/Merchandise, Health & Beauty, and Entertainment industries. She has worked with international clients from Brazil, Mexico, and New Zealand, demonstrating her adaptability to different markets and design preferences. She has experience handling both Graphic Design and Graphic Artist roles, specializing in creating marketing collaterals, branding materials, and digital content.

1. Career Highlights / Relevant Projects
  • Designed logos, brochures, flyers, packaging artwork, and calling cards, ensuring high-quality marketing materials that align with brand identity.
  • Developed illustrations and branding concepts, effectively capturing the essence of various businesses.
  • Managed social media content creation and branding for platforms such as Facebook, Instagram, and Twitter, ensuring engagement and brand consistency.
  • Performed photo editing and basic video editing, enhancing visual appeal for marketing campaigns.
  • Utilized photography skills to create original content for promotional use.
  • Stays updated with current design trends through social media research and industry publications, ensuring modern and relevant designs.
2. Skill Proficiency + Tech / Software Proficiency
  • Skill Proficiency: Graphic design, branding, illustration, marketing collateral creation, social media content management, photo editing, basic video editing, and photography.
  • Tech / Software Proficiency: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro, Adobe After Effects, and Canva.
She can start immediately. 

Predictive Index Behavioral Profile: Specialist

Strongest Behaviors: 
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary: 

Abigail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Abigail, who takes responsibilities very seriously.



 

Employment History

INTERN GRAPHIC ARTIST

Industry:

Apparel

Employment Period:

June 2016 to June 2016 (0 Months)

Duties and Responsibilities:

  • BRANDING: I take high quality pictures and edit their footwear products to make them look presentable for their social media or website.

Graphic Artist

Industry:

Retail / Merchandise

Employment Period:

February 2020 to March 2021 (13 Months)

Duties and Responsibilities:

  • EMPLOYER BRANDING: I design and develop corporate identities for DINGO SMART INNOVATIONS INC. and D2R LIMITED PHILIPPINES, covering office materials, IDs, calling cards and uniforms, marketing collaterals, social media posts, guidelines, memos, brochures, and freebies. I also capture high-quality photos of the company employees, and promotional prizes.
  • SOCIAL MEDIA CONTENT CREATION AND MANAGEMENT: I manage, create designs and write captions for DINGO SMART INNOVATIONS INC.’s Facebook, Twitter and Instagram pages.
  • HR SUPPORT: I contact employees to verify their details before printing IDs and notify HR assistants of any corrections.
  • PROOFREADING: I proofread social media and promotional materials for grammar and spelling, and verify employees' personal info for accuracy in the master list and IDs.

Junior Graphic Artist

Industry:

Healthcare / Medical

Employment Period:

January 2019 to April 2019 (3 Months)

Duties and Responsibilities:

• BRANDING: I create designs for GFOXX's Facebook posts and freebies, take product photos of their health and beauty products, and document their networking seminars in photo and video.

FREELANCE LOGO DESIGNER GRAPHIC ARTIST

Industry:

Retail / Merchandise

Employment Period:

June 2017 to July 2018 (13 Months)

Duties and Responsibilities:

  • EMPLOYER BRANDING: I create logos and designs for their website, social media, and promotional materials.

Graphic Designer

Industry:

Retail / Merchandise

Employment Period:

February 2022 to August 2022 (6 Months)

Duties and Responsibilities:

  • BRANDING: I design flyers, brochures, packaging for their Effects products and excel spreadsheets. Edit high quality photos for marketing collaterals.

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2023 to July 2023 (5 Months)

Duties and Responsibilities:

  • BRANDING: I design, edit, provide infographics and images to boost client's Off-Page SEO on different websites.

Graphic Designer

Industry:

Retail / Merchandise

Employment Period:

August 2023 to February 2025 (17 Months)

Duties and Responsibilities:

  • BRANDING: I design web banners, email banners, social media posts, print ads, Google Ads, blog headers, thumbnails, business cards and edit high quality photos to promote collector toys sold at Hobbyco.
  • VIDEO EDITING: I edit videos of collectors' toys and hobbyist items sold at Hobbyco and promotional videos for their shop.
  • QUALITY ASSURANCE: Collaborated with teammates to identify errors and suggest improvements for Hobbyco's website on both desktop and mobile platforms.

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Advertising

Graduation Date:

June 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop, Photo Editing, Social Media Management, Graphic Design, Logo Design, Brochure Design, Flyer Design, Illustration, Branding,

INTERMEDIATE ★★

    Adobe PremiereAdobe After EffectsVideo EditingPhotography

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 21.64 (download), 43.08 (upload)
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus TUF Gaming
  • Processor: AMD Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $10.50/hr

Karla

Candidate ID: 480747


ADVANCED

    Microsoft Excel, Bookkeeping, Accounting...

INTERMEDIATE

    Xero Accounting, Google Spreadsheet...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.71 per hour or $USD 841.19 per month

Full Time: $USD 10.50 per hour or $USD 1820.15 per month

Remote Staff Recruiter Comments

  • Karla has been working for over 20 years. She is a graduate of Accountancy and she worked with local employers in real estate and insurance companies. She also had the opportunity to operate her own auditing service business for 7 years where she catered a local shopping center giant. Working in an outsourcing company, she dealt with end-clients based in Australia as a Payment Solutions - Australian Intermediary and Int'l Broker. She is currently employed in an Au-based bookkeeping services as a Senior Bookkeeper where she performs the following:
    • Financial transactions recording
    • Bank account reconciliation
    • Credit card reconciliation
    • BAS preparation
    • Payroll
    • Collections
  • Some of the clients or employers Karla worked with are in the real estate, merchandising, educational institution, IT services, consulting, construction, dental clinic, coffee shop, chamber market, and electrical services.
  • She is adept with MS Office (Excel, Word, Teams, Outlook) Google Sheets, XERO, XBert, Hubdoc, MYOB, FYI Docs, SAP, Evolve, Asana, LastPass, QUW, XPM, and Oracle.
  • Karla also holds a certification for Xero.
  • Karla can start after 30 days but she can do an immediate resignation if necessary.
  • She is amenable to working the day shift to either a part-time or full-time role.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Behavioral Summary

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Relatively unconcerned about details and often inclined to consider them unimportant, this individual expresses themself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. Their interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.


Employment History

Treasury Staff

Industry:

Manufacturing / Production

Employment Period:

August 1998 to February 1999 (6 Months)

Duties and Responsibilities:

  • Responsible for the collection such as issuance of Official Receipts and preparation of daily collection reports. Likewise, preparation of daily deposits to the banks.
  • In charge of preparation of petty cash vouchers as well as the release of petty cash to the employees
  • Issuance and release of checks.

Service Crew

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

October 1996 to April 1997 (6 Months)

Duties and Responsibilities:

  • Cashiering
  • Taking and providing the orders of the customers Technical/Special skills

Audit Contractor

Industry:

Others

Employment Period:

April 1999 to December 2008 (116 Months)

Duties and Responsibilities:

Audit Staff (04/01/1999 - 02/01/2001
  • Determine the correctness of: (1) merchant's reported sales & (2) SOA charges by AMG Operations
  • Obtain understanding of the merchant's internal control system as it relates to sales receipting, recording and reporting, and be able to evaluate and give recommendations to improve the system
  • Determine merchant's level of compliance to lease contract provisions relating to sales reporting recording and others.
Audit Contractor
  • Provides thorough and quality audit services on the percentage & fixed paying merchants of the Ayala Malls Group (AMG).
  • To check the AMG merchant's compliance to the lease contract provisions.
  • Reconciliation of the merchant's statement of account such as rent, other charges, payments and EWT.
  • Verification of sales reported to AMG by comparing sales reported against system readings and merchant's sales documents.
  • Preparation of the audit memo and letter summarizing all the audit findings and give the same to the AMG management and to the merchant.

Australian Intermediary AND Intl Broker

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to May 2022 (84 Months)

Duties and Responsibilities:

  • Review and reconcile payment solutions reports and broker/customer statements
  • Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt
  • Analyze all credit control related data, identifying problem area and acting on those problems accordingly
  • GI Cash & Cheque Receipting - Monitor, process and allocate cash receipts within agreed timelines
  • Work closely with Onshore stakeholders to make sure all payments received are reconciled and receipted before 1st month cut off
  • Overdue Debtors Process
  • Clearing Unmatched Credits
  • PEDE (Installment) reports

DUA Credit Controller European Operation

Industry:

Construction / Building / Engineering

Employment Period:

August 2014 to May 2015 (9 Months)

Duties and Responsibilities:

  • Declaration Statement Generation
  • Chasing Master Premium Bordereau
  • Lineslip Debt Chasing (based on daily rep spreadsheet) - Forward chaser emails to the brokers
  • Lineslip Deb Queries- Review returned statement from the broker. Update the ledger database based on the broker's comments and resolve any queries.
  • Agreement of Premium bordereau
  • W-SETT allocation - review all DUA (facility) W-Sett cash in the cash database and allocate against entries processed in SLIP
  • L Iris Validation
  • Cash Allocations and write offs in both SLIP and Genius systems
  • Cash receipting in SLIP and Genius systems & Intercompany Transfers
  • Raising SLIP payment and raising payment from PAS.

Treasury Analyst

Industry:

Banking / Financial Services

Employment Period:

August 2009 to August 2014 (60 Months)

Duties and Responsibilities:

  •  Collection such as receiving payments from agents and clients, issuance of OR, preparation of the daily deposits, collection reports & branch bank reconciliation;
  • Preparation of check payments of claims to the motor shops, operational expenses and commission payments to the agents.
  • Preparation of withholding tax certificates (BIR 2307) for suppliers/shops.
  • Processing of business permit of the branch
  • Handling and monitoring the petty cash and commission funds including replenishments.
  • Tasked to generate monthly statement of accounts from the system and issues the same to the company's intermediaries. Monitoring and following-ups of Accounts Receivable of agents/intermediaries.
  • Others: Acting as the HR and Admin officer in the branch

Bookkeeper VA Morelli Bookkeeping Services

Industry:

Consulting (Business & Management)

Employment Period:

June 2022 to December 2022 (6 Months)

Duties and Responsibilities:

  • Processing & sending Invoices to external clients
  • Entering bills into Xero
  • Daily reconciliation of bank accounts & credit cards
  • Reconciliation of supplier statements
  • Processing Pay runs for clients | Process overtime pay | Monthly Payroll Reconciliation
  • Maintaining admin and account emails of clients
  • Files and maintains record for invoices and other supporting documents
  • Chasing Debts for clients (including calls)
  • Inventory Reports

Senior Bookkeeper Virtual

Industry:

Accounting / Audit / Tax

Employment Period:

December 2022 to December 2022 (0 Months)

Duties and Responsibilities:

  • Recording the financial transactions in Xero & Hubdoc
  • Reconciliations - bank, clearing accounts, payables and receivables, GST, ICA, PAYG, Assets
  • BAS - Draft activity statements (BAS/IAS) for review
  • Payroll - payroll data entry processing and able to reconcile with relevant records; maintain employee records 
  • Superannuation - Process superannuation obligations via ATO and Xero; relevant reconciliations; Prepare and lodge SGC statements
  • Understanding of the flow of accounting transactions up the financial statements level; maintain the CoA and reporting codes
  • Setup new client files in Xero, Hubdoc and XPM • Taxable Payments Annual Reports and lodgments
  • Workcover Calculations
  • Liaise with accountants & directly with the Firm's clients when required
  • Reviews the work of the Junior Bookkeepers

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 1998

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Excel, Bookkeeping, Accounting,

INTERMEDIATE ★★

    Xero AccountingGoogle Spreadsheet

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14915345518
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Assembled
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.20/hr

Eddielyn

Candidate ID: 478501


ADVANCED

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance...

INTERMEDIATE

    Bookkeeping, QuickBooks, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.70 per hour or $USD 927.30 per month

Full Time: $USD 10.20 per hour or $USD 1768.49 per month

Remote Staff Recruiter Comments

  • Eds has 4 years of relevant work experience. 
  • A Bachelor's degree holder of Science in Accountancy.
  • She has performed various accounting roles in different local companies where she supported the following tasks:
    • accounts payables and accounts receivable
    • financial analysis and reporting
    • budgeting and variance analysis
    • bookkeeping
    • payroll
    • bank reconciliation
    • tax accounting
      • Preparation of Business Activity Statements (BAS)
      • Preparation of Installment Activity Statements (IAS)
      • Preparation of Year End Tax Returns (Individual, Company,
        Partnership and Trust)
      • Preparation of Taxable Payments Annual report (TPAR)
  • She is proficient in accounting tools such as Xero, MYOB, QuickBooks with certifications in:
    • Xero Advisor Certified
    • Xero Payroll Certified
    • Quickbooks Online Certification
    • Quickbooks Online Advanced Certification
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
  • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

Eddielyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eddielyn , who takes responsibilities very seriously


Employment History

Accounting Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2018 to December 2018 (10 Months)

Duties and Responsibilities:

  • Preparation of monthly bank reconciliation and bank recon entries
  • Preparation of check and journal vouchers
  • Preparation of BIR returns such as expanded withholding tax, value added tax and income tax
  • Preparation of monthly financial statements and variance analysis schedules
  • Preparation of Management Financial Reports
  • Accounting and Payroll Software
  • SAP
  • Uploading of journal entries
  • Vendor and customer SAP T-code uploading
  • Cost allocation analysis
  • Revaluation and re-measurement
  • Review of P&L accounts for Philippine books
  • Generating financial statements
  • QuickBooks

Bookkeeper

Industry:

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

  • Handling of Sales and Accounts receivable Monitoring
  • Handling Purchase Orders/Monitoring
  • Preparation of BIR returns such as expanded withholding tax, creditable withholding tax, value-added tax, and income tax
  • Preparation, filing, and reconciliation of 2307 with the invoices and receipts.
  • Preparation of checks, disbursements, and payment vouchers
  • Preparation and filing of Accounts Payable
  • Preparation of Monthly Payroll Register
  • Preparation and issuance of invoices and receipts
  • Preparation of Government statutory benefits
  • Bookkeeping

AU Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

June 2022 to November 2022 (5 Months)

Duties and Responsibilities:

  • Bookkeeping - Preparation of Business Activity Statements (BAS)
  • Preparation of Installment Activity Statements (IAS)
  • Preparation of Year End Tax Returns (Individual, Company, Partnership and Trust)
  • Preparation of Taxable Payments Annual report (TPAR)
  • Monthly and Quarterly Management Report
  • Budget Preparation (Castaway Forecasting) and Cashflow forecasting
  • Bank Reconciliation
  • Benchmarking
  • Super Guarantee Charge Statement

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2023 to June 2024 (17 Months)

Duties and Responsibilities:

  • Bookkeeping

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Tertiary

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Payable Management, Accounts Receivable Management, Accounting, Tax compliance, Taxation, Forecasting, Financial Accounting, Time Management, Budgeting, Bank Reconciliation,

INTERMEDIATE ★★

    BookkeepingQuickBooksXero

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name:
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $9.71/hr

Jeffrey

Candidate ID: 477975


ADVANCED

    Video Editing, Graphic Design, Blender, Autodesk Maya...

INTERMEDIATE

    3D Design, Web Design, Photo Editing, Autodesk Maya...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.71 per hour or $USD 841.19 per month

Full Time: $USD 9.71 per hour or $USD 1682.38 per month

Remote Staff Recruiter Comments

  • Jeffrey has been working for 9 years as Video Editor for sports, healthcare, events, and entertainment companies.
  • He has a wide scope of experience doing different video editing projects which includes:
    • Explainer videos 
    • Product AVP 
    • Social media reels for TikTok, Instagram, and Facebook 
    • Vlog-type videos 
    • Seminar videos and highlight videos. 
    • Event coverage videos 
  • He has supported Australian and US clients. 
  • He had also experience doing motion graphics and digital designs for marketing collaterals. 
  • He has also basic knowledge in 3D modeling and web designing 
  • He had also worked as Photographer and Videographer for one of the well-known studios here in the Philippines.
  • He is experienced with email marketing.
  • He is proficient in using tools like: 
    • Maya
    • Blender
    • Canva
    • Figma
    • Adobe Premiere Pro 
    • Adobe After Effects 
    • Adobe Audition 
    • Adobe Illustrator 
    • Adobe Lightroom
    • Adobe Premiere
    • Adobe Photoshop 
  • He can start as soon as possible and is open for both full time and part time positions.
Predictive Index Behavioral Profile- Altruist 

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary
  • Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Jeffrey is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns

Employment History

GRAPHIC ARTIST PACKAGING DESIGNER

Industry:

Manufacturing / Production

Employment Period:

October 2013 to March 2014 (5 Months)

Duties and Responsibilities:

  •  Manage projects from conceptualization, research, designing, setting bleeds and guidelines, pagination, proof reading, ripping, and printing.
  • Maintain digital press, printheads, cleaning, alignment, and calibration

PHOTOGRAPHER VIDEOGRAPHER EDITOR (FREELANCE)

Industry:

Entertainment / Media

Employment Period:

April 2014 to February 2016 (22 Months)

Duties and Responsibilities:

  • Filming and photographing social events capturing every detail as requested by clients.
  • Ensuring quality of film and photos.

GRAPHIC ARTIST PREPRESS SPECIALIST

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2016 to May 2017 (13 Months)

Duties and Responsibilities:

  • Remotely interacts with graphic designer from main branch in the US to follow instructions and specifications using documents they sent.
  • Review and check the quality before transferring to maintain consistency of design in different template sizes of apparel, color matching using PMS.
  • Checks quality of file including bleeds, missing fonts, seeming allowance before going to press.

PRODUCT PHOTOGRAPHER

Industry:

Sports

Employment Period:

May 2017 to February 2019 (21 Months)

Duties and Responsibilities:

  • Execute planning and lighting of each shot for multiple categories across men's, women's and lifestyle apparel and accessories.
  • Follow category-specific style guide to ensure consistency of image.

MULTIMEDIA DESIGNER

Industry:

Consulting (Business & Management)

Employment Period:

September 2017 to February 2020 (28 Months)

Duties and Responsibilities:

  • Communicates with managing director, event producer and recruitment supervisor to ensure all project requirements are met.
  • Manage and edit web page, social media, and YouTube channel contents for digital marketing campaigns.
  • Shoot and edit photos and videos for interviews, corporate events, and seminars

GRAPHIC DESIGNER

Industry:

Entertainment / Media

Employment Period:

November 2020 to October 2021 (10 Months)

Duties and Responsibilities:

  • Create, develop, and execute custom apparel and accessories from concept to production.
  • Works directly with customer in the US to establish concept design using CRM online software.
  • Use PMS to match artwork colors to available twill and threads on the factory.

MOTION GRAPHIC DESIGNER

Industry:

Healthcare / Medical

Employment Period:

November 2021 to October 2022 (11 Months)

Duties and Responsibilities:

  • Collaborates with marketing team, web developers and news anchor to produce product promo videos, social media contents and weekly news episodes for our youtube channel.

Video Editor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2022 to January 2024 (14 Months)

Duties and Responsibilities:

  • Collaborates with the content creation team to understand video concepts, objectives and creative directions.
  • Utilize proficiency in video editing software to edit and enhance raw footage into polished videos that maintain brand consistency.
  • Design eye-catching graphics, titles and animations that enhance the visual appeal and storytelling of our video content.

MOTION GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

January 2024 to July 2024 (6 Months)

Duties and Responsibilities:

  • Worked closely with the client to understand their vision and translate it into compelling visual media.
  • Created tutorial videos, introduction logos, product AVPs, and promotional materials.
  • Developed visually engaging motion graphics to enhance brand storytelling and audience engagement.

Graphic Design & Marketing

Industry:

Arts / Design / Fashion

Employment Period:

November 2024 to July 2025 (7 Months)

Duties and Responsibilities:

  • Produce engaging video content and animations for marketing campaigns, product demonstrations, and social media platforms.
  • Utilize tools like Adobe Premiere, Canva and Camtasia to create and edit videos that captivate the target audience.
  • Design and create visually appealing graphics for social media, blogs, and other digital marketing materials that resonate with the software industry audience and effectively convey the company's messaging.
  • Develop and execute social media strategies aimed at increasing the company’s online presence and market share.
  • Monitor social media trends, tools, and applications to ensure the company remains at the forefront of digital marketing.
  • Write and edit blog posts, social media updates, and other marketing content to engage and inform the target audience.
  • Collaborate with the marketing team and cross-functional teams to brainstorm, execute, and align creative ideas and campaigns with overall business objectives.
  • Manage multiple marketing projects simultaneously, ensuring timely delivery of high-quality content and meeting project deadlines.
  • Track and analyze the performance of social media campaigns, providing insights and recommendations for improvement.

Education History

Field of Study:

Marketing

Major:

MARKETING MANAGEMENT

Graduation Date:

July 26, 2024

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

DIGITAL ARTS AND DESIGN

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Video Editing, Graphic Design, Blender, Autodesk Maya, Figma, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Premiere Pro, Adobe After Effects, Adobe Illustrator,

INTERMEDIATE ★★

    3D DesignWeb DesignPhoto EditingAutodesk MayaFigma

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14981103330
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i7 - 8th Generation
  • Operating System: Windows 10

All-inclusive Rate: USD $9.71/hr

Raymon

Candidate ID: 477867


ADVANCED

    Lead Generation...

INTERMEDIATE

    Lead Generation, Data Entry...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 9.71 per hour or $USD 1682.38 per month

Remote Staff Recruiter Comments

  • Raymon has been working for 8 years now. He has gained confidence in supporting the following:
    • email marketing
    • outbound calling 
    • appointment setting
    • sales development
    • lead generation
    • team management
    • customer support
  • Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
  • In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
  • He is able to generate 100 leads per day.
  • He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
  • He can start immediately.
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors
  • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

Behavioral Summary

Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to January 2023 (21 Months)

Duties and Responsibilities:

  • Assist clients on scheduling appointments
  • Helps generate leads for email marketing campaigns
  • Handles lead data enrichment
  • Prepare email and marketing automation
  • Cold calling potential leads

Freelance Real Estate Salesperson

Industry:

Property / Real Estate

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Deliver sales target
  • Reach out to clients through different marketing means

Sales Manager

Industry:

Property / Real Estate

Employment Period:

July 2019 to December 2019 (5 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Business Manager

Industry:

Property / Real Estate

Employment Period:

February 2020 to May 2020 (3 Months)

Duties and Responsibilities:

  • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
  • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
  • Presents sales, revenue and expenses reports and realistic forecasts to the management team

Content Writer/Researcher/Event Coordinator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

March 2017 to July 2019 (28 Months)

Duties and Responsibilities:

  • Creates contents for social media presence specifically press releases, infographics and posters.
  • Creates print contents specifically for newsletters and magazines.
  • Promotes government programs and projects through the use of multimedia
  • Gathers resources and data for digital media and print media.
  • Checks the authenticity and reliability of information that will be used in any digital or print releases.
  • Acts as a representative for the City Government for private-government partnership events

Resolution Specialist/Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Handles customer concerns and queries
  • Validates reimbursement claims of customers
  • Assists customers on claims process
  • Handles customer concerns and queries
  • Promotes awareness of the importance of healthcare

Segment Producer/Writer/Researcher

Industry:

Entertainment / Media

Employment Period:

October 2011 to October 2013 (24 Months)

Duties and Responsibilities:

  • Handles the planning and creation of new materials for segment episodes.
  • Responsible in dealing with client’s requests and handles client meetings.
  • Responsible in preparing budget request and equipment request
  • Reports directly to Department Head regarding project expenses and project outcomes.
  • Responsible in handling team concerns. Writer/Researcher
  • Creates contents for television program segments
  • Gathers resources and data for program segments

Education History

Field of Study:

Major:

Graduation Date:

March 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation

INTERMEDIATE ★★

    Lead GenerationData Entry

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 24.86, Upload: 67.48
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: AMD Ryzen 5 3500U
  • Operating System: Windows 11

All-inclusive Rate: USD $7.72/hr

Doreen

Candidate ID: 477506


ADVANCED

    Lead Generation, Lead Mining...

INTERMEDIATE

    Lead Generation, Data Collection, Data Mining...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

  • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
  • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
    • Virtual Assistance
    • Lead Research and Generation
    • Email Marketing and Campaign
    • Data Mining
    • Digital Marketing 
    • Data Entry
    • Administrative task
    • Customer Service
    • Marketing Assistance
  • She can generate 50 leads/hour.
  • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
  • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
  • She is knowledgeable in Trello and Canva.
  • She is available anytime and open for any full-time or part-time position.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary

Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2006 to April 2015 (101 Months)

Duties and Responsibilities:

  • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

Marketing Officer

Industry:

Banking / Financial Services

Employment Period:

April 2015 to April 2019 (48 Months)

Duties and Responsibilities:

  • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
  • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

  • Lead Researching
  • Data Mining
  • Compare properties with similar properties that had recently sold to determine, competitive market prices
  • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

Lead GenerationVirtual Assistant

Industry:

Property / Real Estate

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Lead Generation
  • Email writing, sending and replying to emails.
  • Administrative task

Lead Researcher

Industry:

Property / Real Estate

Employment Period:

August 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Lead Researching
  • B2B Lead Generation 

Education History

Field of Study:

Commerce

Major:

Business Adminstration

Graduation Date:

March 4, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationLead Mining

INTERMEDIATE ★★

    Lead GenerationData CollectionData Mining

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.71/hr

Ramielle

Candidate ID: 477348


ADVANCED

    Customer Support, Retention, Chat Support, Email Handling...

INTERMEDIATE

    Email Lead Generation, Email management, Data Collection, Inbound Upselling...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

  • Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
    • Virtual Assistance
    • Insurance verification
    • Billing
    • Patient Intake Appointment
    • Scheduling
    • Verification Fee Calculation
    • Customer Service
  • She has catered to a client in the US.
  • She is proficient with MS Word, MS Excel, and Athena. 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

Employment History

DISCHARGE STAFF/STAFFING COORDINATOR

Industry:

Healthcare / Medical

Employment Period:

January 2017 to December 2017 (11 Months)

Duties and Responsibilities:

  • Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility

SUPERVISOR/TEAM LEAD

Industry:

Healthcare / Medical

Employment Period:

January 2018 to December 2021 (47 Months)

Duties and Responsibilities:

  • Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
  • Identify the skill needs of representatives and hone what they lack to make sure they are equipped
  • Oversees the day-to-day operations within the contact center

Virtual Medical Assistant/Medical Biller

Industry:

Healthcare / Medical

Employment Period:

August 2021 to November 2022 (15 Months)

Duties and Responsibilities:

  • Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
  • Responsible for obtaining patient records and test results and coordinating daily administrative tasks

Education History

Field of Study:

Pharmacy/Pharmacology

Major:

Pharmacy

Graduation Date:

April 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,

INTERMEDIATE ★★

    Email Lead GenerationEmail managementData CollectionInbound Upselling

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: Download: 44.32, Upload: 84.77
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $7.72/hr

ANGEL

Candidate ID: 477024


ADVANCED

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

INTERMEDIATE

    Google Docs, Google Drive...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.73 per hour or $USD 582.88 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

 

  • Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
    • Telemarketing
    • Lead Generation
    • Appointment Setting
    • Inbound and Outbound phone support
    • Sales and Retention
    • Warm and Cold calling
    • B2B  and B2C Campaign
    • Customer handling
  • She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
  • Excellent comms skills.
  • She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
  • She is available to start immediately. Also, open for full-time.
Predictive Index Behavioral Profile- Individualist

Strongest behavior:
 
  • Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
  • Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary:

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
 

Employment History

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to July 2019 (8 Months)

Duties and Responsibilities:

  • Handled Credit repair campaign
  • B2C outbound calling US Clients
  • Lead generation
  • Qualify customers 
  • Help customers to fix their credit scores
  • Assist customer in paying loans and acquiring properties

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2019 to August 2020 (12 Months)

Duties and Responsibilities:

  • B2C outbound and inbound calling US, New Zealand and Australian Clients
  • Upselling and advertise products 
  • Assist customers with their cancellation concerns
  • Retain Customers

SALES REPRESENTATIVE/RETENTION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to June 2022 (21 Months)

Duties and Responsibilities:

  • B2C outbound calling
  • Fix customers credit score
  • Retaining customer 
  • Handling cancellation concerns
  • Assist customers

SALES REPRESENTATIVE COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to September 2018 (31 Months)

Duties and Responsibilities:

  • B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
  • Selling lottery tickets
  • Process Payments
  • Handle customer inquiries 

TELEMARKETER COLD CALLER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to March 2016 (3 Months)

Duties and Responsibilities:

  • Handled Insurance Campaign
  • B2C and B2B Outbound calling
  • Appointment setting
  • Qualify leads

Education History

Field of Study:

Food & Beverage Services Management

Major:

Associate of Hotel and Restaurant Management

Graduation Date:

January 7, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

INTERMEDIATE ★★

    Google DocsGoogle Drive

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download- 158.72; upload - 162.25
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Samsung
  • Processor: Intel Core I5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.71/hr

Norlito

Candidate ID: 476683


ADVANCED

    Procurement, Contract management, Administrative Support, Digital Photography...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

  • Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
  • He was exposed to the following tasks:
    • Advertising
    • Market research
    • Supplier and vendor management
    • Purchasing and porcurment
    • Material Sourcing
    • ISO Documentations & Procedures
    • Logistics
    • Contract Management
    • Administrative tasks
  • He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
  • He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

March 2020 to February 2022 (22 Months)

Duties and Responsibilities:

  • Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
  • Provides support on procurement policies, processes and contracts management.
  • Respond to quality management issues and supplier performance concerns.
  • Supports Procurement Team in achieving objectives and performance KPI’s.
  • Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
  • Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
  • Demonstrates excellent time management and organizational skills.
  • Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

Procurement Officer

Industry:

Construction / Building / Engineering

Employment Period:

August 2015 to March 2020 (55 Months)

Duties and Responsibilities:

  • Assists in daily Procurement tasks, outsourcing and local purchase requirements.
  • Updates and maintains accurate records of purchases, pricing and other Procurement references.
  • Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
  • Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
  • Establishes cost parameter, purchase budget and payment forecasting.
  • Tracking, monitoring and expedition of deliveries.
  • Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
  • Works and brainstorms with Procurement Team to achieve goals and objectives.
  • Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

Procurement Specialist

Industry:

Manufacturing / Production

Employment Period:

June 2008 to November 2014 (77 Months)

Duties and Responsibilities:

  • Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
  • Manages local Buyers for marketplace purchase or direct buying transactions.
  • Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
  • Engaged in overseas material sourcing for OEM and/or alternative spare parts.
  • Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
  • Prepares techno-commercial comparison and presents them for management review and approval.
  • Preparation and monitoring of Purchase Orders in ERP.
  • Coordinates and endorses inbound international shipments with Logistics Team.
  • Updates supplier database and maintains filing systems.
  • Inspection of materials/equipment to ensure quality and accuracy.

Purchaser/Buyer

Industry:

Retail / Merchandise

Employment Period:

September 2005 to December 2007 (27 Months)

Duties and Responsibilities:

  • Engaged in material sourcing and tender acquisition.
  • Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
  • Prepares comparison sheet for Management’s review, profit analysis and approval.
  • Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
  • Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
  • Supports and liaise with Logistics Team for all delivery concerns.
  • Ensures that Supplier database is accurately updated.
  • Keeps filing and archiving systems well-maintained and organized.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing & Advertising Management

Graduation Date:

March 31, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Procurement, Contract management, Administrative Support, Digital Photography, Data Encoding, SAP,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.71/hr

Sharon

Candidate ID: 476362


ADVANCED

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support...

INTERMEDIATE

    Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.71 per hour or $USD 841.19 per month

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

  • Nash has been working since 2012.
  • She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
  • She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
  • She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
    • Generating and qualifying leads 
    • Sales 
    • B2B marketing
    • Appointment Setting
  • She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
  • She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
  • She is familiar with Dropbox and Hubspot.
  • She can generate 100-150 leads/day. 
  • She can start immediately. She is amenable to working any shift for any part-time or full-time position.
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.

Employment History

Pre-Qualifier

Industry:

Employment Period:

August 2021 to June 2022 (10 Months)

Duties and Responsibilities:

  • The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
  • This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
  • Additionally, this position uses unwavering customer service and high ethical selling standards
  • This position is responsible for building trust and rapport with Commercial Sales B2B customers
  • Serve as the first point of contact for Sears Commercial customers
  • Generates leads that will become lifetime customers for the Company

Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2012 (54 Months)

Duties and Responsibilities:

  • Managing a large amount of inbound and outbound calls in a timely manner
  • Following call center scripts when handling different topics
  • Identifying customer’s needs, clarifying information, researching every issue and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making approximately a hundred calls or emails per day
  • Responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • I am performing various administrative tasks, including answering emails,
  • Answering phone calls, scheduling meetings, and making travel arrangements.
  • Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents.
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Service Crew (Counter)

Industry:

Employment Period:

March 1998 to March 2001 (36 Months)

Duties and Responsibilities:

  • Prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2012 to February 2014 (21 Months)

Duties and Responsibilities:

  • Collection Department – credit/collection, processing credit card/loan applications, financial account
  • Provides comprehensive and quality customer care at all times
  • Apply and learned knowledge and procedures when servicing customer queries
  • Communicate effectively and efficiently with internal and external customer care
  • Ensures customer satisfaction in all transactions
  • Ensures validity and confidentiality of clients’/customers information

Service Crew/Counter

Industry:

Employment Period:

May 2014 to May 2015 (12 Months)

Duties and Responsibilities:

  • Service Crew - prepare and serve food
  • Process customer payments, and provide customer service

Customer Service Representative

Industry:

Property / Real Estate

Employment Period:

June 2015 to June 2016 (12 Months)

Duties and Responsibilities:

  • Dealing with telephone and email inquiries
  • Offering a property investment from international.
  • Arranging appointments
  • Utilized computer technology to handle a high volume of calls
  • Providing high-level administrative and executive support for management.

Receptionist/PA/Admin Assistant

Industry:

Employment Period:

July 2016 to June 2017 (11 Months)

Duties and Responsibilities:

Receptionist
  • Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
  • Directs visitors by maintaining employee and department directories, and giving instructions
  • Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
Personal Assistant
  • Screening telephone calls, inquiries, and requests, and handling them when appropriate
  • Welcoming the CEO’s guests
  • Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
  • Typing minutes of meeting reports; organizing meetings
  • Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
Admin Assistant
  • Designing and producing documents, briefing papers, reports, and presentations
  • Organizing corporate and company entertainment, management meetings, and events
  • Devising and maintaining office systems, including data management, filing, etc.
  • Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
  • Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
  • Sourcing and ordering stationery and office equipment

Administrative Coordinator/Managing Staff/HR Manager

Industry:

Employment Period:

July 2017 to April 2019 (21 Months)

Duties and Responsibilities:

Administrative Coordinator:
  •  Prepare payment certificates
  • Prepare correspondence to government authorities, clients, and supplies
  • Following up and processing all government permits and certificates
  • Provides necessary support for the staff
  • Manage all procurement requests
  • Dealing with finance
  • Manage all administrative reports
  • Conducting interviews
  • Responsible for the company’s petty cash
Managing Staff / Human Resource Manager
  • Full staff scheduling
  • Schedule an appointment management
  • Track product inventory
  • Send appointment reminders
  • Business reporting
  • Monitoring leadership
  • Staff recruitment
  • Marketing & Promotion
  • Financial Management
  • Prepares employees for assignment by establishing and conducting orientation and training programs.
  • Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
  • Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
  • Maintains human resource staff recruiting, selecting, orienting, and training employees.

Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to September 2022 (2 Months)

Duties and Responsibilities:

  •  Managing a large amount of inbound and outbound calls in a timely manner.
  • Following call center scripts when handling different topics
  • Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
  • Appointment Setter
  • Contacting potential customers and arranging sales calls
  • Making a hundred calls or emails per day
  • I am also responsible for keeping records of potential clients and of their productivity
  • Virtual Assistant
  • Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
  • I was also in charge of the Social Media Marketing
  • Recruitment Specialist
  • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
  • Ensuring all relevant communications, records, and data for my agents
  • Handling sourcing of candidates in high-quality or volume environment
  • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

Owner/Manager

Industry:

Employment Period:

September 2019 to March 2023 (42 Months)

Duties and Responsibilities:

  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurantʼs good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to September 2021 (26 Months)

Duties and Responsibilities:

  •  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
  • Billing collections, and Technical Support.
  •  Strong verbal and written communication and comprehension skills.
  •  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
  • Can type at least 40 words per minute on chat
  • I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  •  I am resourceful and able to multitask and have high attention to detail.

Sales Development Representative

Industry:

Consulting (Business & Management)

Employment Period:

November 2021 to December 2022 (13 Months)

Duties and Responsibilities:

  • My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
  • Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
  • As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

Freelance - Philippines

Industry:

Property / Real Estate

Employment Period:

July 2022 to March 2012 (123 Months)

Duties and Responsibilities:

  • Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
  • We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 30, 2001

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,

INTERMEDIATE ★★

    Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 15.02, Upload: 41.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5 Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.72/hr

Fredie

Candidate ID: 475750


ADVANCED

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management...

INTERMEDIATE

    General Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

Fredie is a certified bookkeeper with over twenty years of experience in the Accounting Industry

Has extensive experience in MYOB from set-up, installation, and application

Installed and trained clients in the use of MYOB

Maintained ledgers and trial balance

Prepared monthly bank reconciliation statements

Recorded purchases and payables

Reconciled POs with payments

Prepared financial statements, profit and loss, and cash flow

Extensive experience in Accounts Payables and Receivables

He is open to both part-time and full-time positions and is available to start one week after getting hired
 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Fredie  is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Fredie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 


 


Employment History

MYOB Accounting Software Trainer/ACCOUNT SPECIALIST

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2000 to January 2003 (36 Months)

Duties and Responsibilities:

  • Official Distributor of MYOB Accounting software in Tacloban City, Philippines
  • Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
  • In-charged in the recording of the company's purchases and sales.
  • Maintained ledger of customers and suppliers
  • Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
  • Checked on the accuracy of financial reports generated from the system
  • Prepared bank reconciliation statements.

BOOKKEEPER

Industry:

Education

Employment Period:

January 2004 to January 2016 (144 Months)

Duties and Responsibilities:

  • Maintain ledgers and trial balance
  • Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
  • Assist the team in preparing the financial reports
  • Prepare payroll of 100 part-time faculty members
  • In-charged of students' ledger account.

ACCOUNTS RECEIVABLE AND PAYABLE SPECIALIST

Industry:

Banking / Financial Services

Employment Period:

January 2017 to May 2022 (64 Months)

Duties and Responsibilities:

  • • Verify the accuracy of clients' ledger account using MYOB
  • Monitor on the aging of accounts receivables (due and demandable)
  • Records all the purchases and payables
  • Reconcile PO's with the amounts paid per supplier
  • Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
  • Check on the accuracy of the inventory (physical vs. actual)
  • Analyze financial reports generated from the accounting system

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

March 27, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    MYOB Integration, MYOB, Accounts Payable Management, Accounts Receivable Management, Bookkeeping,

INTERMEDIATE ★★

    General Accounting

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.73/hr

China

Candidate ID: 475731


ADVANCED

    Customer Support, Customer Service, Technical Support, Conflict resolution...

INTERMEDIATE

    Gmail...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.73 per hour or $USD 582.88 per month

Full Time: $USD 6.73 per hour or $USD 1165.77 per month

Remote Staff Recruiter Comments

Chinas has over six years of customer service experience

She has provided assistance to customers in the US in the motor and financial industry

Did basic troubleshooting for customers having issues with the safety devices attached to their vehicles

Processed activation and reactivation of accounts in the system

When she handled the financial account she answered inquiries regarding billing and subscriptions

Process waiving of fees for customers with delayed payments

Assist in setting up disputes and fraud investigations

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Promoter

https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary:

China is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to China to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Senior Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2017 to January 2022 (59 Months)

Duties and Responsibilities:

  • Supplies both new and existing consumers
  • Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
  • Resolved billing questions
  • Assisting clients in selecting the best service plan for them
  • Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
  • Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications

Customer Care Professional

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to September 2022 (8 Months)

Duties and Responsibilities:

  • Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
  • Adherence to quality and compliance guidelines
  • Document necessary account information and offer custom solutions that benefit the customer
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Ability to make quick decisions and respond to customer inquiries.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

March 17, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service, Technical Support, Conflict resolution, Data Entry,

INTERMEDIATE ★★

    Gmail

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13969668816
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.73/hr

Sofea

Candidate ID: 467325


ADVANCED

    Data Entry, Email management, Social Media Management, Microsoft Office...

INTERMEDIATE

    Data Entry, Graphic Design, Photo Editing, Website Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.73 per hour or $USD 582.88 per month

Full Time: $USD 6.73 per hour or $USD 1165.77 per month

Remote Staff Recruiter Comments

  • Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
    • Email Management
    • Calendar Management
    • Social Media Management
    • Booking Appointment
    • Email Marketing
    • Data Entry 
    • Basic graphic design
  • Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
  • She is proficient in Microsoft tools, Google Suite, and Canva, 
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Front Desk Receptionist

Industry:

Hotel / Hospitality

Employment Period:

December 2017 to March 2020 (27 Months)

Duties and Responsibilities:

  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Scheduled and confirmed appointments.
  •  Answered office phone and emails to schedule appointments, answer questions and document information.

Chat Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to October 2021 (17 Months)

Duties and Responsibilities:

  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

Virtual Assistant/Data Entry

Industry:

Others

Employment Period:

February 2021 to June 2022 (16 Months)

Duties and Responsibilities:

England, United Kingdom A
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Helped customers select products best fitting personal needs.
  •  Maintained data confidentiality when inputting public and non-public information into the system.

Social Media Manager

Industry:

Others

Employment Period:

September 2022 to November 2023 (13 Months)

Duties and Responsibilities:

  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.

Administrative Assistant

Industry:

Others

Employment Period:

January 2023 to April 2025 (27 Months)

Duties and Responsibilities:

  • Managing emails and filtering important messages
  • Scheduling appointments, meetings, and calendar management
  • Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
  • Responding to client inquiries via email or chat
  • Following up with leads or clients
  • Data entry and database maintenance
  • Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

Education History

Field of Study:

Food & Beverage Services Management

Major:

Hotel And Restaurant Management

Graduation Date:

June 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Entry, Email management, Social Media Management, Microsoft Office, Booking Assistance, Graphic Design, Calendar Management,

INTERMEDIATE ★★

    Data Entry, Graphic Design, Photo EditingWebsite ManagementeCommerce Site DevelopmentAdministrative SupportFacebook Ads

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17898824326
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $10.70/hr

Maria

Candidate ID: 467166


ADVANCED

    Social Media Marketing, Data Analysis, Market Research, Market analysis...

INTERMEDIATE

    SEO, SEM, Video Editing, Photo Editing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.70 per hour or $USD 1854.59 per month

Remote Staff Recruiter Comments

  • Roma is a graduate of Production Design
  • She has 4  years of relevant work experience in E-learning, Food and Beverage, and Pharmaceutical companies
  • She has worked with clients based in Australia, Canada, US, and Philippines 
  • She is adept at doing the following tasks:
    • Market research and analysis
    • Data Analysis
    • Marketing Plan
    • Social media content and management
    • Content mapping
    • Sales management
    • Events coordination
    • Project Management
    • Video and Photo Editing
    • Script writing
    • Content writing
  • She has experience with SEO (on page and off page) and has done keyword research and SEO strategies 
  • She has also done executing paid ad campaigns for Facebook, Instagram, and LinkedIn 
  • Her biggest campaign was for brand awareness project that resulted for 20 percent increase for following on her clients social media accounts
  • She is proficient in using the following tools:
    • Adobe Creative Suites
    • Canva Pro
    • SketchUp Pro 8
    • Adobe Premiere
    • Final Cut X
    • Google Ads
    • Google Analytics
    • Facebook Ads
    • YouTube Ads
    • Instagram
    • LinkedIn
    • SEMrush
    • Asana
    • WordPress
    • Keynote
    • Mailchimp
    • HubSpot
    • Salesforce
    • Hootsuite
  • She is available to start immediately and is amenable to working on a dayshift schedule for any full-time role.

Predictive Index Behavioral Profile - Maverick
https://www.predictiveindex.com/reference-profile/maverick/

 

Strongest Behaviors

  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. She has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

 


Employment History

Digital Marketing Strategist

Industry:

Property / Real Estate

Employment Period:

March 2021 to September 2021 (6 Months)

Duties and Responsibilities:

  • Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
  • Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
  • Create integrated and cost-effective digital strategies.
  • Drive value for the organization.
  • Analyze and report on digital campaigns.
  • Analyze customer and user data.
  • Engage with clients, sales teams, and management.
  • Map out how digital assets will be optimized for business results.
  • Define and action digital events.

Marketing Assistant

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

September 2020 to February 2021 (5 Months)

Duties and Responsibilities:

  • Conducting market research and analyzing marketing surveys.
  • Employing online marketing analytics to gather information from the web and social media pages.
  • Creates marketing and social media campaigns and strategies
  • Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
  • Preparing promotional presentations and organizing promotional events.
  • Composing and posting online content for the company's social media page and website.
  • Writing marketing literature for company brochures and press releases.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2019 to August 2020 (17 Months)

Duties and Responsibilities:

  • Creating and building out paid social media campaigns to drive awareness, traffic and conversions
  • Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
  • Execute tests on campaigns to develop ways on improving campaign performance
  • Monitoring, analysis, and reporting of email campaign performance
  • Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
  • Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
  • Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research

Production Designer and Production Assisant

Industry:

Entertainment / Media

Employment Period:

April 2013 to December 2018 (68 Months)

Duties and Responsibilities:

  • Responsible for the visual concept of a film, television or theatre production.
  • They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
  • They also deal with schedules, budgets and staffing.​​​​​​​
  • ​​​​​​​They help achieve the director's vision together with art directors, prop makers, set builders

Social Media Executive and Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2022 to September 2023 (14 Months)

Duties and Responsibilities:

  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
  • Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
  • Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
  • Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

Marketing & Communications Assistant

Industry:

Others

Employment Period:

December 2023 to March 2024 (2 Months)

Duties and Responsibilities:

Social Media Management 
  •  Oversee the day-to-day management of our social media platforms.
  • · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
  • · Plan, create and schedule posts, including both visuals and video content. 
Marketing & Communications Strategy 
  • Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
  • · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
  • · Measure and report on engagement and return on spend.
  • · Website management and maintenance.
 Content Implementation & Strategy
  • · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
  • · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
  • · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
  • · Review and ensure the quality and consistency of advertising content.
  • · Monitor campaign performance to meet deadlines and KPIs. 
 Lead Magnets
  • · Create and manage lead magnet campaigns to capture and nurture leads effectively.
  • · Determine the frequency and timing of lead magnet promotions.
  • · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.
 Audience Targeting
  • · Identify and understand the target audience's preferences, behaviours, and needs.
  • · Ensure posts are tailored to effectively engage the target audience.
  • · Trends and growth spots to capitalise on prospective audiences.
 Community Engagement
  • · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
  • · Foster a sense of community and engagement among our followers.

Digital Marketing Specialist

Industry:

Arts / Design / Fashion

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
  • Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
  • Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
  • Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
  • Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
  • Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
  • Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

Social Media Marketer

Industry:

Others

Employment Period:

September 2024 to July 2025 (9 Months)

Duties and Responsibilities:

  • Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
  • Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
  • Actively participate in online communities and forums related to job search and career development.
  • Track and analyze social media metrics to measure campaign performance and optimize strategies.
  • Utilize WordPress to design and optimize landing pages for the course.

Marketing Associate

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2019 to May 2019 (0 Months)

Duties and Responsibilities:

  • Creation, social media management, email marketing, and event planning.
  • Collect, analyze, and interpret market research data to identify trends,

Administrative Officer

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

May 2018 to January 2021 (32 Months)

Duties and Responsibilities:

  • Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
  • Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
  • Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

Digital Marketing Specialist

Industry:

Education

Employment Period:

October 2021 to January 2023 (14 Months)

Duties and Responsibilities:

  • Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
  • Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
  • Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
  • Developing and implementing effective digital marketing strategy.
  • Coordinating content, design, social media, PPC campaigns and other activities.
  • Measure KPIs and prepare the budget for Digital Marketing activities.
  • Develop specific campaigns to create and maintain high levels of customer interaction.
  • Manage the SEO strategy execution.
  • Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
  • Establish our Social Media strategy - based on a variety of channels.
  • Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
  • Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
  • Ensure contact reporting to management on performance.

Digital Marketing Specialist and Website Designer

Industry:

Consulting (Business & Management)

Employment Period:

March 2024 to March 2024 (0 Months)

Duties and Responsibilities:

  • Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
  • Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
  • Implemented SEO best practices to improve website visibility and organic search rankings.

Education History

Field of Study:

Marketing

Major:

Marketing Communications

Graduation Date:

May 1, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Art/Design/Creative Multimedia

Major:

Production Design

Graduation Date:

January 2, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media MarketingData AnalysisMarket ResearchMarket analysis

INTERMEDIATE ★★

    SEO, SEM, Video EditingPhoto EditingSalesforce CRMContent WritingScript Writing

Work at Home Capabilities:

  • Internet Bandwidth: 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 27.83, Upload: 21.74
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple Macbook Pro 2021
  • Processor: m1
  • Operating System: MacOS X

All-inclusive Rate: USD $10.70/hr

Zarah

Candidate ID: 467020


ADVANCED

    Customer Service Management, Call Center Management, Operations Management, Administrative Support...

INTERMEDIATE

    Administrative Skills, Writing, Administration...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.69 per hour or $USD 1099.50 per month

Full Time: $USD 10.70 per hour or $USD 1854.59 per month

Remote Staff Recruiter Comments

  • Zee has over 10 years of experience in successfully leading cross-functional teams, driving operational excellence, and achieving business objectives. 
  • Even though she is a graduate of Computer Science, it did not stop her from pursuing a profession in customer service primarily in the finance sector.
  • From 2011 to 2021, she was employed in a financial corporation where she climbed the corporate ladder.
  • She started as a Finance Services Representative, got promoted to Team Leader, eventually, she became a Manager, and then the AVP for Customer Service.
  • She is an expert in performing the following:
    • Performance management
    • SOP creation and implementation
    • Coaching
    • Quality evaluation
    • Recruitment support
    • Team development
    • Social media management
  • She utilized software and applications such as Genie, Salesforce, HubSpot, Workforce Management System, MS Office (Excel, 365, Teams, Outlook), eHarmony, Monday.com, and Trello.
  • She can start ASAP.
  • She prefers working the day shift to any part-time or full-time position.
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Behavioral Summary

Zarah is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Zarah Kathryn takes responsibilities very seriously, to the extent of worrying a good deal about them. That concern, plus a strong desire to assure a quality outcome, combines to make them particularly sensitive to criticism of their work and very responsive to praise for work well done. While this introspective person is imaginative and gives much thought to their ideas, they are very cautious about expressing or acting on them unless they are sure they can deliver on those ideas. They can be relied on to make proven, well thought-out, solid improvements in areas that they understand well.

Employment History

AVP, Customer Service

Industry:

Banking / Financial Services

Employment Period:

July 2021 to October 2021 (3 Months)

Duties and Responsibilities:

AVP, Customer Service
Apr 2021 - Oct 2021
  • Title Change and Promotion after the company acquisition Continued to exemplify exceptional managerial skills by actively partnering and collaborating with US counterparts and Senior Leadership in driving process improvement, creating impactful policies, fostering training and development initiatives, and supporting career progression for the team.
  • Enhanced operational efficiency by actively partnering and collaborating with US counterparts and Senior Leadership in various areas, including process improvement, policy creation, training and development, and career progression.
Manager, Customer Service
July 2011 - Apr 2021
  • Led and managed a diverse team of Financial Services Representatives, proficient in handling inbound and outbound calls, e-mail support, chat support, fraud prevention services, Employee Stock Plans, and Mainstreet operations. Successfully sustained 24x7 Customer Service operations during overnight hours
  • Conducted risk identification, assessment, reporting, and monitoring operations, ensuring adherence to US Financial Industry Regulatory Authority compliance. Reviewed existing risk management procedures and recommended improvements for enhanced effectiveness
  • Implemented strategic initiatives aimed at boosting employee morale, driving performance, and consistently improving the overall customer experience
  • Collaborated with domestic counterparts to streamline chat, email, and overnight operations, optimizing processes and increasing efficiency Revamped training and new hire onboarding processes while concurrently managing a regular Customer Service team
  • Conducted comprehensive quality evaluations of representative interactions with clients, including calls, emails, and chat interactions
  • Performed the critical role of Hiring Manager, overseeing the final recruitment process for Customer Service through interviews and selection
  • Actively fostered the development of team members through coaching, training, delegation, and exposure to challenging tasks, unlocking their full potential
  • Recognized with the Customer Service Achievement Award for outstanding leadership contributions
  • Consistently rated as exceeding expectations in annual performance appraisals

Process Manager

Industry:

Retail / Merchandise

Employment Period:

October 2022 to November 2022 (1 Months)

Duties and Responsibilities:

  • Project-based contractor tasked to document existing processes
  • Collaborate with other relevant functions to develop new processes for both customer-facing and back-office associates

Follow-up Coordinator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

February 2025 to Present

Duties and Responsibilities:

  • Welcome first-time guests during Sunday services, ensuring a warm and engaging experience.
  • Send personalized follow-up messages to acknowledge attendance and encourage further involvement.
  • Invite guests to church gatherings, Life Groups, and LIFE Classes to foster deeper community engagement.
  • Support the church's mission by building meaningful connections and guiding individuals in their spiritual journey.
  • Manage and update the church management system, maintaining an accurate database of over 2,000 members.
  • Track each member's discipleship progress and spiritual growth journey, ensuring timely follow-ups and accurate records.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

May 1, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service Management, Call Center Management, Operations Management, Administrative Support,

INTERMEDIATE ★★

    Administrative SkillsWritingAdministration

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14804588232
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $13.68/hr

JANELLE

Candidate ID: 466993


ADVANCED

    Microsoft, Marketing automation, CRM, Email Marketing...

INTERMEDIATE

    Marketo, Salesforce CRM, MailChimp, Project Management...

Employment Preferences

Availability:
Part-Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

  • Janelle has been working for 8 years in a manufacturing, banking, and IT business solutions company.
  • She is confident in creating data points from different systems like Hubspot and google analytics.
  • She is adept with email marketing, end-to-end project management, and social media management.
  • With her relevant work experiences in doing digital marketing campaigns, she has strengthened her creativity and analytical skills.
  • She is proficient in the following applications:
    • MS Office, SharePoint
    • CRM - SAP, Salesforce, Hubspot
    • Marketing automation tool - Marketo, Hubspot, Mailchimp, Salesforce Pardot
    • Content Management System - Adobe Experience Manager
    • Data Visualization - Power BI
    • Web Analytics - Google Analytics
    • E-commerce Platform - Magento
    • Graphic Design Platform - Canva

Predictive Index Behavioral Profile - Collaborator
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors

  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary
Janelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Marketing Executive Associate

Industry:

Accounting / Audit / Tax

Employment Period:

March 2019 to September 2021 (30 Months)

Duties and Responsibilities:

  • Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders and sector marketing leaders
  • Managed relationships with key stakeholders and maintains good working relationships across brand marketing and communications team and other functions
  • Supported the team with the best practice usage of the e-marketing tools
  • Created, configured and administered e-marketing campaigns
  • Supported the team with administrative tasks such as: BRET, legal review and other compliance-based activities required on brand marketing and communications programs
  • Managed production and approvals processes (including SCORE)
  • Assisted web team by prepping articles and creating redirects and UTMs • Provided event management support on major programs

SPECIALIST, MARKETING & SALES INTELLIGENCE

Industry:

Others

Employment Period:

December 2017 to March 2019 (15 Months)

Duties and Responsibilities:

  • Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
  • Provided accurate and timely submitted management reports
  • Provided information and recommendations to be used for monthly tactical meetings

MARKETING OPERATIONS ANALYST

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2021 to October 2022 (13 Months)

Duties and Responsibilities:

  • Responsible for the operational aspects of campaign management, including but not limited to CRM, lead management, marketing automation, and data analytics using Salesforce
  • Manages the implementation of mass / targeted member campaigns from planning with different stakeholders to leading its operational execution. This involves acquisition and retention campaigns
  • Facilitates creation and implementation of marketing communication support such as but not limited to emailers, SMS, social media placements and Point-of-sale materials
  • Manages project timelines, expectations, resources and creates effective internal working process in close coordination with cross-functional teams
  • Recommends efficient ways to complete individual request tickets and apply best practices efficiently across all campaigns by leveraging templates and the capabilities of the marketing automation platform including: global application, tokens, snippets, dynamic content, A/B testing, workflow automations and review of customer journey maps
  • Maintains Salesforce campaigns and hierarchies for tactical use
  • Provides timely campaign reports and provide corresponding actionable insights & suggestions
  • Works closely with data and legal teams, supporting all governance projects related to marketing operations

MARKETING ASSOCIATE

Industry:

Banking / Financial Services

Employment Period:

January 2015 to December 2017 (35 Months)

Duties and Responsibilities:

  • Provided accurate and timely submitted MIS reports to the business
  • Supported the product manager and portfolio manager with needed MIS reports and with their marketing initiatives
  • Promoted the adoption, monitoring, and evaluation of the marketing campaign
  • Planned and executed various marketing events and activities to boost sales and increase awareness
  • Assisted in the development and implementation of marketing strategies which includes loyalty programs, incentive schemes, innovation of new product features and promotions
  • Performed continuous marketing research that involves execution of regular industry and competitive scans, monitoring of customer behavior and business productivity
  • Assisted in the development of marketing calendar and budget
  • Coordinated with the central purchasing and third-party suppliers for the development and requisition of marketing collaterals
  • Conducted article write-ups of business activities and programs
  • Ensured maintenance of the website and other social media accounts

MARKETING COORDINATOR

Industry:

Others

Employment Period:

May 2022 to March 2024 (22 Months)

Duties and Responsibilities:

  • Executed end-to-end campaigns from planning, scheduling, testing, tracking, creating workflows and reporting 
  • Monitored campaign performance in real time, analyzing key metrics such as clickthrough rates, conversion rates, and revenue per email (RPE)
  • Ran A/B testing of copies, subject headers, offers, and landing pages to continually improve key metrics across campaigns
  • Created and maintained automation workflows such buyer registration, welcome series and abandoned cart
  • Identified various audience segments, their behaviors, needs and wants, their touchpoints with the company
  • Established a customer journey map and SOPs as company references and guide for enhancements
  • Managed the graphic designers, product managers, copywriters and business development managers to ensure that the project timeline and requirements are followed
  • Sent promotional campaigns and transactional messages thru SMS marketing
  • Kept the website updated in terms of content, promotions and user interface
  • Monitored and tracked performance of the email, SMS, website, blogs, paid and search ads, SEO and social media marketing channels
  • Curated engaging content for the website, Facebook, LinkedIn, X and Instagram

MARKETING AUTOMATION SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Works closely with members of cross-functional teams to create meaningful and strategic lifecycle marketing strategies 
  • Handles campaign set-up, segmentation, scheduling, QA testing, tagging and deployment of one-time, automated recurring/triggered and dynamic multi-channel campaigns
  • Takes lead in campaign ideation, opportunity sizing, asset development, deployment, testing, optimization, analysis, and reporting
  • Oversees and process inbound marketing requests in Asana
  • Manages the website’s content and utilize them to create lead nurturing workflows
  • Maintains database hygiene and regular cleansing to ensure email deliverability
  • Established process instructions and standard operating procedures to ensure service quality and business continuity
  • Analyzes and leverages data to develop a strategy to meet company goals
  • Deploys A/B tests to drive the most effective ROI and incremental lift. Lead pre-test analysis, test design, execution, measurement, and post-test analysis
  • Collaborates with acquisition marketers, pricing experts, product managers, brand stakeholders, and, from time to time, our executive council
  • Tests new ideas, channels and find better ways in achieving company goals

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

March 2, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft, Marketing automation, CRM, Email Marketing, Analytical Skills,

INTERMEDIATE ★★

    MarketoSalesforce CRMMailChimpProject Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.70/hr

Sheryl

Candidate ID: 466346


ADVANCED

    Email Handling, Data Entry, Technical Support, Customer Service...

INTERMEDIATE

    Data Entry, Order Processing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.70 per hour or $USD 1854.59 per month

Remote Staff Recruiter Comments

  • Sheryl worked as Executive Virtual Admin Assistant.
  • Her tasks includes:
    • Lead Generation
    • Data Entry
    • Schedule Management
    • Social Media Posting
  • She also worked as IT Service Desk Analyst
  • She installed and performed minor repairs on hardware and software.
  • She evaluates problems on applications, networks, servers and technical issues.
  • She handled Active Directories and Office 365.
    • Password reset
    • Account Unlock
    • Ticket Creation
  • She used:
    • Citrix
    • Active Directory
    • RingCentral
    • Avaya
    • Team viewer
    • AWS
    • Zendesk
    • Remedy
    • ServiceNow
    • Teams
    • Outlook
    • GSuite
    • Excel
    • Powerpoint
    • VMware
  • She can Start ASAP
Predictive Index Behavioral Profile - Altruist
www.predictiveindex.com/reference-profile/altruist/

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Sheryl is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sheryl gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Center Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to December 2009 (13 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2009 to June 2011 (29 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy. 
  • Pulling up and sending data using Microsoft Excel. 
  • Expedited support calls by creating repeatable scenario guides for common technical problems. 
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team

Customer Interaction Agent II/ Mentor (SME)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2013 to May 2014 (15 Months)

Duties and Responsibilities:

  • Basic troubleshooting in Outlook, Computers, and other applications that we support.
  • Doing password reset and account unlock using active directory and creating tickets using the remedy.
  • Pulling up and sending data using Microsoft Excel.
  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Provided expert service by communicating information to customers and following up on promises.
  • Produced weekly reports outlining the business operations successes and gaps for the senior management team.
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
  • Completed all required paperwork within anticipated timeframes.
  • Utilized downtime to perform routine tasks, preventing service delays.
  • Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.
  • Supported operations with consistent maintenance and updates of corporate files and records.

Analyst/Senior International Helpdesk Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2014 to July 2018 (49 Months)

Duties and Responsibilities:

  • Expedited support calls by creating repeatable scenario guides for common technical problems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
  • Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
  • Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
  • Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
  • Determined the optimal corrective actions to obtain the desired quality level.

IT Service Desk Analyst Level 5

Industry:

Employment Period:

August 2018 to May 2022 (45 Months)

Duties and Responsibilities:

  • Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
  • Exploited remote access software to directly intervene on Internet-connected customer systems.
  • Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
  • Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
  • Part of the Triage Team - we process escalation tickets for Level 1 agents.

Executive Virtual Admin Assistant

Industry:

Employment Period:

August 2022 to October 2022 (2 Months)

Duties and Responsibilities:

• Initiating conference calls between Clients and the CEO
• Doing the credit restoration process
• Gathered cold leads from Facebook and Google
• Reaching out to the clients for the updates
• Answering chat/ comment inquiries from Facebook ads
• Basic Facebook and Instagram posting
• Collecting data from the clients
• Task and schedule management
• Attending and initiating meetings via zoom and ring central

Education History

Field of Study:

Education/Teaching/Training

Major:

Science and Mathematics

Graduation Date:

April 19, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email Handling, Data Entry, Technical Support, Customer Service, Administrative Support, Service Desk, ServiceNow, Remote Troubleshooting, Quality audit, Chat Support, Email Support, Email management, Windows applications, Help desk, HelpDesk Ticketing, HelpDesktop Support, Call Handling, Citrix XenApp, Documentations,

INTERMEDIATE ★★

    Data EntryOrder Processing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13915529232
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.71/hr

Tedlyn

Candidate ID: 466121


ADVANCED

    Administrative Support, Executive Assistance, Virtual Assistant Skills, Salesforce CRM...

INTERMEDIATE

    Data Entry, Project Management, SEO, Xero...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.71 per hour or $USD 841.19 per month

Full Time: $USD 9.71 per hour or $USD 1682.38 per month

Remote Staff Recruiter Comments

Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.


Core Skillset

Executive & Admin Support

  • Inbox zero practices, triage/filters, drafting responses
  • Calendar control, meeting logistics, follow-ups, travel/light personal tasks
  • Weekly reporting (e.g., team attendance, basic ops dashboards)
  • Competitor checks / light market research

Project & Workflow Coordination

  • Task boards, status updates, SOP upkeep; experience across multiple PM tools

Contracts & Documentation

  • Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing

Bookkeeping

  • Xero, QuickBooks — invoicing, payment posting, monthly reconciliation

Web & Content

  • Basic website maintenance/updates
  • Social media: content scheduling, captions, graphics; Buffer for scheduling
  • Video: light editing for YouTube (PowerDirector)
  • Design: Canva for posts, thumbnails, simple assets

Lead Generation

  • LinkedIn Sales Navigator: list building / contact sourcing


Tools & Platforms
  • PM/Collab: ClickUp, Monday.com, Trello, Asana
  • CRM/Marketing: HubSpot; Buffer (social scheduling)
  • Finance: Xero, QuickBooks
  • Content: Canva, PowerDirector; basic website editors/CMS
  • Prospecting: LinkedIn Sales Navigator
  • General: Google Workspace, Microsoft Office

Industry Exposure
  • Esports (EA to CEO)
  • Hospitality/Hotels (EA to Directors)
  • Online Business Coaching / SMB Systems
  • Medical/Healthcare (doctor’s brand socials)

Summary of Work Experience

Executive Assistant (Esports, AU) — Remote

  • Managed executive email/calendar; coordinated meetings and deliverables
  • Prepared docs, tracked actions, supported ad-hoc research and reporting

Executive Assistant (Hotels, AU) — Remote

  • Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
  • Basic website maintenance and social content creation/scheduling

Operations/EA (Online Business Coach, US) — Remote

  • Contract admin: prepared, sent for e-signature, tracked and filed
  • Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
  • Social media graphics/captions; scheduled via Buffer

Marketing Support (Medical) — Remote

  • Created/posting content aligned to the physician’s services
  • Assisted on podcast info posts and channel upkeep

BPO/Call Center (PH) — Onsite

  • 10 years across customer support/ops environments (foundation in service, SLAs, quality)
She can start immediately and is amenable both Full-time and Part-time arrangement.

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

  • Teddy has been working for 10 years catering to clients in the US and Australia.
  • She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
    • project management
    • customer service
    • email management
    • calendar management
    • travel coordination/arrangements
    • invoicing/payment processing
    • answering phone calls
    • lead generation
    • content creation
    • social media management
    • graphics designing
    • video editing
  • She is confident with the administrative support she has done over the years.
  • Some of the tools that she is proficient in are:
    • Google Workspace
    • MS Office Suite
    • Asana
    • Clickup
    • Trello
    • Hubspot
    • Salesforce
    • Xero
    • Slack 
    • Shopify
  • She is available to start immediately
Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Answer phone calls and respond to emails.
  • Schedule meetings with clients / calendar management.
  • Issue invoices to clients.
  • Prepare presentations according to instructions given.
  • Make travel arrangements if needed.
  • Other administrative tasks assigned by the client.

Customer Service Associate

Industry:

Others

Employment Period:

September 2010 to January 2014 (40 Months)

Duties and Responsibilities:

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Sr. Operations Representative

Industry:

Others

Employment Period:

January 2014 to February 2017 (37 Months)

Duties and Responsibilities:

  • Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

Executive Management Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2019 to July 2019 (6 Months)

Duties and Responsibilities:

  • Maintain a daily record of administrative duties and schedules. Among my other duties are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Personal Assistant & Jr. Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Email Mangement (MS Outlook)
  • Calendar Management 
  • Process invoice to clients using Xero
  • Project Management using Trello.
  • Keep track and measure content performance across client LinkedIn using Shield Analytics.

Executive Assistant to the CEO

Industry:

Entertainment / Media

Employment Period:

March 2021 to November 2021 (8 Months)

Duties and Responsibilities:

  • Assists the CEO with daily administrative activities.
  • Manage CEO's day to day calendar.
  • Planning sophisticated and extensive travel arrangements, itineraries, and agendas.
  • Compiling materials for meetings and minutes of the meeting.
  • Completing expense reports, authoring and preparing communications.

Executive Assistant

Industry:

General & Wholesale Trading

Employment Period:

September 2019 to March 2021 (18 Months)

Duties and Responsibilities:

  • Perform a variety of administrative tasks and support our company’s senior-level managers. Manage calendars, making travel arrangements and preparing expense reports. Manage executives’ calendars and set up meetings. Make travel and accommodation arrangements.

Executive Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

November 2017 to December 2018 (13 Months)

Duties and Responsibilities:

  • Keep track of administrative chores and schedules on a daily basis. Among my other responsibilities are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.

Executive Administrative Assistant

Industry:

Arts / Design / Fashion

Employment Period:

April 2017 to November 2017 (7 Months)

Duties and Responsibilities:

  • Handles administrative duties such as scheduling, evaluating, prioritizing, and responding to emails, answering and returning phone calls, organizing paperwork, keeping records, taking notes at meetings, and any other administrative tasks that help the executive accomplish their duties.

Executive Assistant/Tech VA

Industry:

Consulting (Business & Management)

Employment Period:

September 2021 to April 2023 (18 Months)

Duties and Responsibilities:

  • Manage email and calendar management for the CEO.
  • Create content and graphics in Canva.
  • Repurpose content for social media and  edit YouTube videos
  • Book travel arrangment.
  • Help clients automate their business with diffrent CRM's like Asana, Trello, ClickUp, HubSpot.

Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

April 2023 to October 2023 (6 Months)

Duties and Responsibilities:

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.

Executive Assistant

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

June 2023 to February 2024 (8 Months)

Duties and Responsibilities:

  • Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
  • Review performance and report findings to Senior Manager.
  • Coordinate and schedule leads from Google Ads, Dispatch, and social media.

Executive Assistant ( Part Time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2024 to Present

Duties and Responsibilities:

  • Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
  • Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
  • Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

Education History

Field of Study:

Marketing

Major:

Marekting

Graduation Date:

March 29, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Law

Major:

Law

Graduation Date:

March 26, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative SupportExecutive AssistanceVirtual Assistant SkillsSalesforce CRM

INTERMEDIATE ★★

    Data EntryProject ManagementSEOXero

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 201.99, Upload: 182.44
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: Apple M1
  • Operating System: MacOS X

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.