Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Create, Update, Maintain and Manage Enterprise applications such as
  • Human Resources Information System, Time Management, Payroll System, Billing and Collection, Fixed Asset Monitoring System, Leave Monitoring System, General Ledger System, People Trak System, Inventory System, Data Warehouse
• Manages junior developers and technical support
• Daily/weekly meeting with offshore teams for clarifying requirements
• Researching / Data gather current systems or process used in the company
• Providing support and responding to feedback to the users
• Technologies: VB.NET, MS SQL 2008, TFS, Crystal Reports

• Create, Update, Maintain and Manage Web Application required by the company
• Manage IIS Server and MS SQL Database
• Daily/weekly meeting with teams for clarifying requirements
• Debug and Update other existing Software in the company
• Researching / Data gather current systems or process used in the company
• Providing support and responding to feedback to the users
• Technologies: VB.NET ASP .NET, MS SQL 2008, IIS, TFS

• Create, Update, Maintain and Manage Web Application required by the company that will automate the tracking of the exported animals
• ​​​​​​​Manage IIS Server and MS SQL Database
• Daily/weekly meeting with offshore teams for clarifying requirements
• Create reports using RDLC as reporting tool
• Create weekly/daily reports regarding the status of the projects
• Technologies: C#, ASP .NET MVC, MS SQL 2014, IIS, RazorView, Html, CSS, Bootstrap4, Jquery, Ajax, Javascript, Angular.JS Entity Framework, Linq, SOAP, RESTful, Web Services, Web API, RDLC Reporting tool, Crystal Reports, TFS, GIT, JIRA, Kanban

• Review and develop assigned ticket
• Update UAT and Dev environment
• Collaborate with the Functional/Tester
• Deploy changes to Staging environment
• Daily/weekly scrum meeting with the team
• Technologies: C#, ASP.Net Core MVC, MSSQL, WebAPI, Blazor, Microservices, RabbitMQ, MongoDB, Git, Jira

• Review and develop assigned ticket
• Update UAT and Dev environment
• Technologies: C#, ASP.Net MVC, MSSQL, WebAPI, Profisee, Javascript, AJAX, Kafka, Kowl, Streamsets

• Investigate/Debug/Fix issues the website
• Define architecture & design framework for development
• Write technical documents
• Collaborate with the Functional/Tester
• Deploy changes to Pre-Production environment
• Daily/weekly meeting with onsite teams for clarifying requirements
• Technologies: C#, ASP.NET MVC, MS SQL Server, AngularJS, Vue.JS
• Team Management : Trello

• Maintain/Support Chatbots
• Manages Reports developer and RPA developer
• Create weekly reports regarding the status of the projects
• Technologies: C# .NET, Azure Cognitive Services (QnAMaker, LUIS AI)

• Managing and setting up database 
• Performing code review using Angular JS and C#

• Support in migrating Legacy Application and peform troubles shooting 
• Fixing bugs 
• Keeping tabs with tickets and request 
• Doing the upgrade 
• Code Reviews

• Helping clients from Australia, US, and UK build their websites based on their target requisition 
• Performing unit testing 
• Integrating applications and software 
• Conducting QA testing 

• created authentication system
• helping the client build the project from the scratch 
• developing and integrating new systems 

• Incorporation of codes to back end application 
• Managing the entire system and keeping in loop with any updates and changes 
• Created API integration 
• Part of transferring legacy applications to a new system 

• Created Middle ware system
• Migrating Database
• Integration of applications to SAP system 
• Perform testing 

• Maintain, troubleshoot and repair all equipment in End of Line production area including Auto Frame Loader robot sequence programming.
• Also Responsible for the ESD grounding of working tables, machines, and other equipment being used in production.
• Responsible for wiring installation of machines during relocation.

• Responsible for all issues encountered on Singulation Station.
• Create a program used for new product on Singulation Station.
• Responsible for buy-off of machine and new product on Singulation Station. Also Responsible for new product innovation in the department.
• Build and implement Skill Test and training module for technicians that will be assigned to Singulation Station.

• Manage technicians and engineers on repair and troubleshooting.
• Responsible for manpower schedule for Maintenance and Work Order.
• Implement Project Study new machines, projects, or renovations.
• Prepare and manage documents for Engineering Department and enhance old guidelines and procedures existing in the department.

• Design Panel Diagram using Autocad Software
• Design Wiring Diagram “Point to Point” and “Detailed”.
• Modification of P&ID
• Prepare all Instrumentation & Control documents and drawings needed by senior engineers.

• Nansemond Waste Water Control System - New York, USA 
  • Design Control System wiring diagram and Instrument hook-up  diagram. 
• Croton H Control System - New York, USA 
  • Design Control System wiring diagram and Instrument hook-up diagram.

• Develop and Edit PLC and SCADA/HMI programs.
• Commission and Implement project including preparation of all documents for every project.
• Provide any kind of Technical Support on different Industries.

• Diverter and Packaging Upgrade Project for Cracker Line 
  • Install additional conveyor and modify pathway by using diverter system for Cracker Line Rejection System. 
  • Modify packaging parameters to attain good finish product. 
• Wyeth Dryer Monitoring System
  • Install and Modify Product Monitoring for their barcode system. 
• PLC Maintenance 
  • Perform Preventive Maintenance activity to their control system and do backup of their current PLC program. 
  • Modify program base on the end-user preference parameters.

• Act as Instrumentation Design Engineer for some of the projects and Lead Control System Engineer at the same time.
• Manage project deliverables and designate it to respective engineers for their work with accordance to Project timeline. Identify and dictate right control system for each project.
• Design and prepare all Instrumentation Control Systems deliverables such as P&ID, HAZOP Plan, Instrument Hook-up Diagram, Control System Block Diagram,  functional Description, Schematic Diagram, Sequence Logic Diagrams, System Control & Interlocks Schedule, Pneumatics & Hydraulic Control Schematic, System Architecture and other Instrumentation & Control Systems Deliverables.
• Provide troubleshooting assistance to site operation and proper solution.
• In-charge with the development of Automation System for every equipment and solutions

• Blayney Filter Machine Integration - New Crest Mining - Orange County, NSW, Australia 
  • Integrate manufactured Filtration Machine to their existing control system. 
• Filter Machine Integration - Maeden Alumina Mining – Saudi Arabia 
  • Install and Integrate 3 manufactured Filtration Machine to their  existing control system. 
• GE Turbine Skid Module, Controls and Instrumentation  - Clients from Belgium, China, Australia, Malaysia, New Zealand and Middle East Countries. 
  • Install instruments and control system base on clients different Functional Description of the Skid.

• Lead the Instrumentation & Control Group in maintenance of all equipment in the plant.
• Lead the group in troubleshooting, repair and monitoring of all equipment specially those automated related equipment like Motor Controls, Servo motors and drives, VFD, Instruments, PLC, HMI / SCADA, Measuring, Metering and Controlling Devices, Pneumatics / Electro-Pneumatic devices and other similar devices in the process and utilities equipment.
• Responsible on all Instrumentation and Automation projects in the plant.
• Responsible on spare parts management and safety process of the plant. P
• Participate on every HAZOP and HACCP as representative and Team Leader of Instrumentation and Control Team.
• Participate on the review of the P&ID used in the plant for the Process Control and Instrumentation side.
• Responsible for Training and development of technicians in the plant.
• Perform as Factory Leader and help the whole company achieving its Yearly Performance by supporting all WCM targets and KPIs .

• Plant Capacity Expansion Project 
  • Relocate equipment and install additional production lines for the capacity expansion. 
  • Prepare drawing layout of all the equipment and conveyors that will be moved and install based on actual dimensions. 
  • Evaluate designs of the conveyors system. 
  • Evaluate every Control System that will be used in the project based on PFD, P&ID and Functional Description that been prepared before implementation. 
  • Installations includes 2 New RUF Machine, Big Drum Cone Line with Kuka Robot for Packaging, 2 Hardening Tunnel, 10 Ageing Tanks, 1 New Conveyor system for 4 Production Lines and Instrumentation & Controls from Mix Plant to Packaging Area. 
  • Relocation of Flexline Tub Filling Line, Versaline Stick Filling Line, and RUF Tubline Machine including their corresponding conveyor system. 
  • Installation of X-ray Machines, Carton Formers and Check weigher for each conveyor system corresponding to each filling lines need.
• Process Integration for Rocket Jelly Product 
  • Integrate additional Accessory Equipment such as Conveyors, Choco tanks, Steam line, and Conversion kits (End Seal, Fin Seal and Wrapper Folding Box for packaging and Ice Cream Molds). 
  • Assess accessory equipment`s floor layout and install it w/out affecting existing process of the production line. 
• Ice Cream Mix Match Project 
  • Automating the monitoring of the mixes and controlling the pump to reduce Ice Cream Mix waste. 
• Ammonia Plant SCADA and Instrumentation 
  • Installation of New Instruments to the plant. Replacing old/malfunctioned instrument base on functions needed for the automation. 
  • Integration of all equipment in the Ammonia Plant for Monitoring and Minor Controls. 
• Cone and Tub Line Controls Upgrade 
  • Upgrading of Control System and Mechanical Stations of the Ice Cream Filling Line for Cone and Tubs. 
  • Replace and Install New Conveyor System for the Filling lines to the Hardening Tunnel base on the layout that we prepare. 
• Cone Vision System
  • Install Vision System and Integrate it to the Machine`s reject system for cone packaging quality. 
• Mix Plant Control System Upgrade 
  • Upgrade existing Hardware setup for PLC-CPU to Redundancy setup. 
  • Upgrade existing SCADA system and includes additional  instruments and other equipment added to the Mix Plant process.

• Spearhead Automation Projects and act as Project Manager.
• Provide technical support for the clients in SEAA Region.
• Manage all activities of Automation Department and make sure all activities are distributed accordingly.
• Act also as the Business Development for the Philippines. To acquire projects in the Philippines and to create opportunities in terms of Automation.
• Develop partnerships with Automation OEMs and support them on their internal projects.
• We do projects in Different Industries from Manufacturing and Grains Processing. We cater Process and Equipment optimization from Material Handling up to Product Packaging.
• We provide different types of Automation and MES solutions to different Industries according to their need and resources.

• SCADA and Controls Integration - PT Golden Gran Mills, Indonesia 
  • Replace existing Centralized Control System and SCADA of the plant with a new System based on Functional Description. 
  • Install new Control Panels that includes new PLC and VFD for the controls of the conveyors and sifter. 
• Plant Integration System - Golden Bay Grand Terminal, Batangas, Philippines 
  • Integrate new conveyor system that integrating 2 Plant with modification on its safety protocol. 
  • Modify SCADA system base on the additional conveyors added to the plant w/out affecting the interlocks of the process. 
• MCC Installation and VFD Integration - Citigroup, Bangladesh 
  • Replace existing MCC with new VFD installed for the conveyor and sifters. 
  • Modify existing Control System for the variables and parameters need to the new installed VFDs. 
• Waste Water SCADA System - Intermalt, Vietnam 
  • install new Control System for their waste water base on the Functional Description of the end user. 
  • Modify P&ID base on the changes that clients need.

• Implement OT Cybersecurity program to the assigned company and provide proper documentation for the said program.

• I managed the whole company in the Philippines for Operation and support to other affiliated companies worldwide.

• Identify, analyze, and create business processes through task organization and automation that help accomplish business objectives and reduce repetitive tasks 
• Develop best practices for business process improvements 
• Assist in making business decisions relating to system implementation, modification, etc.
• Develop and maintain business process documentation that will be used as a reference for QA, training documents, project management, etc. 
• Present analysis, solutions, and business cases to senior management
• Coordinate with other teams to develop business process requirements

• Responsible for the development and project management of digital marketing campaigns, website development, and agency website; 
• Create, set standards, and run quality assurance checks to ensure PPC Campaign conversions;
• Create funnels to drive leads to convert to our client's website
• Analyze PPC/SEO reporting to drive KPIs and optimize campaigns;
• Develop work processes to ensure optimum team performance;
• Oversee projects and supervise day-to-day operations, communicate deadlines and objectives to team members; 
• Generates and presents detailed Monthly Business Reports to clients.

• Responsible for the development and management of digital marketing campaigns for different property managers;
• Set standards and run quality assurance checks on SEM Text Ads;
• Analyze SEM/SEO reporting to drive KPIs and optimize campaigns;
• Develop work processes to ensure optimum team performance;
• Lead, mentor, and train a team of Digital Marketing Analysts;
• Oversee projects and supervise day-to-day operations, communicate deadlines and objectives to team members;
• Generates and presents detailed Monthly Business Reports about team performance and goals to the Executive Committee;

• Implementation of online marketing campaigns;
• Monitor website performance and provide accurate and timely reports to management and clients;
• Perform detailed site audits;
• Conduct extensive keyword research and analysis;
• Set up client websites optimized for Google My Business/Bing Places;
• Create and manage analytics accounts for clients and set up conversion tracking;
• Analyze website metrics using Google Analytics to form a plan of action to ensure successful growth of websites;
• Devise link-building tactics and strategies;
• Manage webmaster tools and update pages as necessary;
• Keep abreast of the industry news and trends

• Develop and manage media strategy and execution of various online campaigns;
• Assess user behavior and activity with online media consumption

• Implementation of online marketing campaigns for clients
• Monitor overall website performance and provide accurate and timely reports to client
• Perform detailed site audits
• Conduct extensive keyword research and analysis
• Online reputation management

• Conducts client deep-dive video meetings to better understand their processes and identify pain-points to find a way to automate them.
• Mapping client’s process in Miro and create a flowchart for the automation engineers to refer to in creating the system.
• Coordinate with the internal automation team the technical requirements of the project.
• Coordinate with clients on updates of the client and make sure that they are happy.
• Use Agile in managing the project to make sure that every section is working flawlessly before integration in the system.
• Create SOPs of the automated process on how to modify and troubleshoot the system.
• Conduct onboarding session and training to clients.

• Conducts SEO audit on a regular basis of the Outsourcing Angel website. 
• Provide SEO recommendations to improve the website’s lead generation and ranking performance.
• Create content strategy and funnel design to improve the website’s visitor quality. Create and improve SEO dashboard for easy recommendations and decision making.
• Conduct keyword research to target the right keywords and reach the right audience

• Coordinate with affiliate websites for updates;
• Manage new content uploads and ensure the quality of web pages

• Lead the development and execution of link-building campaigns for a network of websites
• Devise ethical link-building strategies and oversee proper execution
• Create social network profiles; submit articles to directories, press release submission
• Conduct keyword research and referring keyword analysis
• Monitor overall website performance and provide accurate and timely reports to stakeholders of WSI Milton
• Prepare monthly accomplishment reports for work done on a network of websites under WSI Milton

• Make promotional videos, Instagram videos, logo videos, and interview videos.

• Basic SEO Make videos about herself on how to earn money online, how to sell products online, SEO, keyword research Apps: Adobe premier, Adobe audition, dropbox

• Video editor, Graphic Artist Make promotional videos, provide some script for the video & make banners for different clients such as wines, hotels, and resorts. Apps: Base camp, Hand break, After effects, Illustrator, Photoshop, dropbox.

• Make videos and Edit Audios, Add SRT file on an interview video. Apps: Adobe Premier, After effects, Audition, google drive, Time Doctor

• Edit existing videos upload on their system channel.

• for stock exchange type of video, and Web Templates for stocks exchange Apps: after effects, Illustrator, Hand break, Photoshop

• Make promotional videos on different appliances and services like TV box, mango apps, smart watch, Flat screen TV. Apps: After effects, Premier, Audition, Illustrator, Dropbox, handbreak.

• Computer and Animation Teacher, School Nurse

• Ongoing Make videos for different clients and different styles like motion graphics, kinetic typography, white board animation, and green screen.

• Make videos for different clients and different styles like motion graphics, kinetic typography, white board animation, and green screen

• Make promotional videos, event videos and sales statistics, logo, cards and pamphlets.

• Make Testimonial Videos, Promotional Videos, Podcast videos and reels, Create Graphics and Thumbnails.

• Make promotional videos, edit existing videos upload on their system channel

• Make Podcast Videos, Thumbnails and Learning videos

• Video editor, Graphic artist, FB ads Marketing

• I make vlog type Videos, and a chat support.

• I'm a Computer Teacher, Animation Teacher and a School Nurse for Grade 11 & 12 Students

• Make Personal Vlogs, Youtube SEO

• Search Engine Optimization and Link Building.
• Manual Submission
• Search engine Submissions
• Meta Tag Optimization
• Page Title Optimization, Link Popularity
• Keyword Research & Analysis
• Online Competitor Analysis
• PPC
• Search engine Position Reporting
• Article Writing, Article Submission
• Blog Writing, Blog Submission
• SEO Reporting.

• Promote the site www.miniwargaming.com to have its Page Rank increase by site submission.
• Re - writes articles from war gaming forums and submit in the article directories.
• Worked on the accounting department for the filing of Cash vouchers and Payment vouchers for auditing.

• Digital Marketing
• PPC
• On Page Local SEO
• Install and Activate SEO Yoast
• Claim Local Listing (Google FIRST)
• Check existing citation / clean up • Check Competitors
• Online Reviews
• Enhanced Media
• Update your social media
• Use correct hashtags (#) • Post update regularly
• Update the Google, Bing and Yahoo webmaster tools
• Update the Google and Bing Analytics regularly
• Update the crawl or the sitemap of the website every time there is a new post that was added on the website or on the blog

• Creates lot of websites, webshops for customers for their ecommerce or web store.
• Assists customers when their websites have problems or errors. 

• Helping the Doers fixing their website problems
• Fixing errors on the websites of the clients Doer
• Digital Marketing Expert
• SEO
• Technical SEO
• SEO Audits 
• Webmaster
• Creating Lead Pages and Landing Pages 
• Using Go High Level platform
• Social Media Manager
• Aweber
• Mailchimp
• Facebook Ads
• Canva
• ClickFunnels

• Performed advanced technical SEO, resolving 404s, 301s, and broken internal links.
• Executed complete on‑ page optimization, boosting keyword relevance and page engagement.
• Conducted keyword research, created SEO‑ optimized content, and structured pages using H1/H2/H3 for maximum relevance.
• Performed plugin updates and site speed enhancements

• Executed local SEO strategies improving Google Business Profile visibility.
• Completed GBP verification, weekly posting, geo‑ tagging, and photo updates.
• Managed local citations and monthly reporting through BrightLocal.
• Executed Local SEO strategies to improve map pack rankings for multi-location businesses.
• Conducted local keyword research to align landing pages and GBP posts with geo-targeted searches.
• Managed Google Business Profiles, including verification, weekly content updates, and photo uploads.
• Geotagged and optimized images to enhance local search signals.
• Processed and analyzed monthly performance reports using BrightLocal, identifying opportunities for improved local visibility.
• Built and cleaned local citations to increase consistency across online directories.

• Conducted full technical audits improving site crawlability, indexability, and overall SEO health.
• Created optimized product pages and service pages with targeted keyword placement. 
• Developed meta titles/descriptions for 100+ product pages, increasing CTR and search visibility. 
• Improved image optimization processes (ALT text, compression), reducing load times and enhancing accessibility.
• Managed sitemap and robots.txt to ensure clean indexing. Tech / Tools: GSC, Ahrefs, SEMrush, Screaming Frog, RankMath, SurferSEO, Shopify, WordPress

• Identified critical site issues that affected rankings and implemented quick technical fixes.
• Optimized hundreds of product pages with enhanced product descriptions, keyword placement, metadata, and internal linking.
• Optimized product details, metadata, and images for SEO performance.
• Updated plugins, improved site structure, and enhanced page authority through internal linking.
• Executed technical cleanup: indexing fixes, crawl optimization, sitemap updates, and image optimization.
• Increased organic visibility by maintaining a clean site structure and improving product discoverability.
• Performed recurring SEO audits using Screaming Frog, SEMrush, and Ahrefs.

• Executed full website audits; fixed performance, speed, and indexing issues.
• Created landing pages, web pages, and eBooks; handled CMS management and updates.
• Performed on- page SEO, content optimization, and keyword implementation.

• Planned and executed SEO strategies for local and international campaigns.
• Delivered detailed SEO audits, competitor analysis, and monthly performance reports.
• Analyzed large datasets to determine ranking opportunities, boosting organic growth.
• Improved keyword rankings across multiple industries using advanced tools including SEMrush, Ahrefs, and Screaming Frog
• Managed SEO strategy and execution for local and international clients across multiple industries, improving organic visibility and search rankings.
• Performed large-scale technical audits, identifying issues in crawlability, indexability, site structure, Core Web Vitals, and UX.
• Created data-driven SEO strategies integrating keyword research, content optimization, and backlink analysis.
• Delivered comprehensive client reports with insights and prioritization frameworks to guide performance improvements.
• Conducted competitive analysis to identify ranking gaps and recommend opportunities for traffic and conversion growth.
• Managed WordPress sites, ensuring content quality, metadata accuracy, and proper site architecture. 
• Utilized SEMrush, Ahrefs, Screaming Frog, Search Atlas, GSC, and GA to monitor KPIs and identify optimization opportunities. Tech / Tools: GSC, Ahrefs, SEMrush, Screaming Frog, RankMath, WordPress

• Records journal entries for inter-company transactions and prepares reconciliation of balances.
• Prepares journal entries for amortization of prepaid expenses and intangibles, accruals, and other monthly recurring transactions.
• Inputs data on various MYOB Masterfile, which includes vendor & customer masterfile and cost centers.
• Records employee reimbursements, cash advances and liquidation.
• Prepares bank reconciliation statements.
• Prepares Daily Cash Position Report for budget monitoring.
• Prepares schedule for Monthly Expanded Withholding tax and Vat Relief with filing thru EFPS.
• Prepares schedules for the Monthly P&L and Balance Sheet Report.
• Process documentations for opening and closing of Corporate Bank Accounts.

• Undertake processing of accounts payable and review of accounts receivables, including disbursement vouchers, checks and Purchase order preparation.
• Verify, review and confirm the accuracy, validity and propriety of all project expenses, including completeness and authenticity of supporting documents in compliance on financial policies and procedures.
• Confirm cost codes, task codes and tax deductions for each transactions.
• Initiate investigation of discrepancies or any unusual claims, and propose corrective actions for review by finance manager.
• Provide logistical support to Project operations including general banking duties.
• Prepare schedule of Expanded Withholding Tax and Vat Relief with filing thru Manual and EFPS.
• Prepare Monthly bank reconciliation report.

• Review and book all valid invoices, credit card transactions and expense reports coming  from USA, Australia and Philippines.
• Maintain file of all valid vendor and ensure all records are properly archived both hard copy documents and soft copies.
• Prepares schedule for month end reporting such as Accrual Journals, Fixed Asset Depreciation, Expanded Withholding Tax and Vat.
• Prepares Monthly Flux Analysis for such accounts assigned by the Manager.
• Reviews compliance of approval of invoices and expense report  based on approval limits of authority and keep a master list of specimen signature of approvers.
• Prepares Monthly Fixed Asset Depreciation and Disposals of Asset.
• Reconciles with supplier on a scheduled basis.
• File and prepares Philippine statutory reports thru EFPS such as 1601E/ 1604E, 2550Q /2550M, 1604E / 1604C, 1702 /1702Q.
• Acts as a Liaison officer to the bank, internal revenue law firm and other government agencies.
• Process and file Annual Business Permits and PEZA reports.

• Prepares Monthly Financial Statement Report such as:

1. Balance Sheet & Trial Balance Schedule.
2. Bank Reconciliation
3. Subsidiary Ledgers.
4. Schedule of Collection & Disbursement.
5. Cash Position Report.

• Prepares BIR certificates for filing such as Vat 2550M & Q Expanded 1601E & 1604E
• Monitor & Control Petty Cash Replenishment
• Prepares monthly billing for Association Dues, Electricity / Water and Rental to Condo tenants.
• Issuance of Official Receipts for the cash collections from tenants.

• Conduct frequent asset inventory to all Company Outlets and Head Office.
• Custodian of Asset for Disposal and Auction.
• Verifies the completeness of Inventory of Asset thru accounting records and assesses balances and frequent Asset Inventory.
• Prepares Store Monthly Depreciation Report of all Outlets and Head Office for internal use.
• Monitor and controls the issuance of accounting documents like Transfer of Asset; Disposal Slips; Gate Pass and Asset Acknowledgement Receipt
• Heads and Supervise EGRESS (store demolition).
• Coordinates with prospective buyers for asset disposal.
• Reconciles/checks with the supplier’s records.
• Bank Reconciliation.

• Manage and controls all store operations that includes staff/employees
• Controls inventory/stocks
• Prepares forecasting report and sales report for accounting use
• Performs month-end inventory of stocks
• Cashiering using Visual Fox Pro
• Monitors marketing replenishments
• Prepares month-end report/performance

• Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
• Get to work with different industries like real estate and computer software companies. 
• Had worked with different ESL companies as well.
• But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

• Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
• Monitored all programs are done according to what was planned, if not, to something that will have great results. 

• Provided various kinds of administrative assistance to the school. 
• Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
• Assisted the lead teacher in handling a preschool class

• Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
• Provides great customer service among our clients all over the world.  
• Develops negotiating strategies, examining risks and potentials.
• Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

• Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
• Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

• Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
• Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
• Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

• Assisting and coordinating with theRelationship Manager
• Supporting administrative tasks
• Conducting marketing research
• Responding to email and phone calls

• Manage workflow
• Training new hires
• Managing team schedules
• Reporting to Manager and client
• Evaluating weekly and monthly performance and providing feedback
• Helping employees' issues and disputes

• Respond to email and phone calls
• Manage contact list
• Prepare customer spreadsheets and keep online records
• Perform market research
• Address clients' administrative queries
• Maintain clients website

• Create social media content for a range of different clients and industries
• Create advertisements 
• Design collateral for blogs, eBooks, marketing materials and other on and offline resources and content 
• Brand identity ideation and development – including logos & variations, color and font profiles, style guides, web design, social media templates, email signature, letterheads, business cards and company documents 
• Design visual marketing and communication content for external and internal stakeholders
• Creation of presentations

• Conceptualize and design monthly magazine publication.
• Art Direct for photo shoots.

• Conceptualize ideas and designs for clients’ needs such as Annual Reports, Corporate and Marketing Collateral and Coffee Table Books.
• Art Direct for photo shoots.

• Conceptualize ideas and designs for clients’ needs such as Corporate Branding and Re-branding, Annual Reports, Corporate and Marketing Collateral, and Web Design.
• Art Direct for photo shoots.

• Designs print ads for Newspapers based in Canada, US and Australia

• Designs event and marketing materials for one of the biggest banking company

• Designs web banners and social media banners for clients in Australia.

• Designs web banners and edits photos for Catch of the Day Australia

• Bookkeeping
• Preparation of financial statements
• Set up the organization details and financial settings in Xero.

• Sets up the organization details and financial settings in Xero.
• Sets up the chart of accounts.
• Sets up bank account feeds.
• Prepares invoices and bills.
• Issues invoices to customers.
• Sets up and prepares payroll.
• Reconciles bank balance with book balance.
• Prepares and submits financial statements (quarterly and annual) to the Parent Company
• Files income tax returns (monthly, quarterly and annual) and alpha list electronically to Bureau of Internal Revenue.

• Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations
• Submits audit report on the findings and recommendations

• Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations ·Submitted audit report on the findings and recommendations
• Submitted audit report on the findings and recommendations

• Prepared purchase order, routed for the signature of the end-user, and approving officer
• Monitored the implementation of the provisions of the contract as well as payments of goods or services
• Took notes during staff meetings and pre-bid conference

• Supervised budgeting, accounting, cashiering, and investment functions of the Company
• Checked the daily collection for deposit to the bank
• Reviewed and approved disbursement vouchers
• Reviewed and approved Income Tax Returns for filing to the BIR.
• Reviewed prepared checks for the signing of the authorized signatories
• Prepared annual projected Financial Statements based on the proposed budget.
• Reviewed and certified actual financial statements (Statement of Financial Position, Income Statement, Cash Flow Statement, and Statement of Changes in Equity)
• Reviewed the Notes to the Financial Statements.
• Prepared variance analysis.
• Interpreted accounting data and analyze reports
• Presented every month to the Board the financial performance of the Company.

• Prepared the annual budget, projected and annual financial statements
• Prepared the payroll and pay slips of the employees.
• Handled the issuance of the Statement of Accounts to clients and its collection
• Entered the journal entries into the accounting system.
• Prepared the supporting schedules of the Balance Sheet.

• Assisted the Division Chief in the supervision of collection, disbursement and fund management functions of the Treasury Division
• Checked the monthly reports of Collections and Disbursements.
• Handled the budgetary estimates of the Division
• Signed checks in the absence of the Division Chief

• Reviewed the accounting documents and other statements that are for the signature of the Chief Accountant
• Prepared and submitted the Trial Balance of the agency for the signature of the Chief Accountant
• Reviewed the supporting schedules to the Trial Balance prepared by the bookkeeper.
• Prepared the bank reconciliation statements.

• Verified disbursement vouchers with particular emphasis on compliance with governmental requirements on cash disbursements
• Prepared treasury reconciliation statements
• Recorded and maintained the books of account of the Department
• Handled actions required on voucher suspensions and disallowances by the external auditor a s may be required

• Check emails and respond to tenants’ inquiries
• Update Airtable every now and then
• Check online application in Inspect Real Estate
• Call Rental and Employment References through Zoiper
• Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
• Draft Lodge New Bond for New Tenancy through Bonds online
• Send Welcome Letter
• Upload Application Form and IDs in Property Tree
• Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
• Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
• Draft rent increase Form 10 integrated REIWA Property Tree
• Draft Bond Variation online
• Process Invoicing tenants through Property Tree
• Update Rent increase date in Property Tree
• Draft inspection report through Inspection Express
• Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
• Extract and generate Rent Review Expiry through Property Tree to Airtable
• Extract and generate Arrears through Property Tree to Airtable
• Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
• Inform and communicates with Property Managers through MS Teams or through Outlook
• Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
• Advise and remind Property Managers if lease has not been returned by the Tenant
• Attend morning meetings everyday with Property Managers
• Attend weekly Property Manager's Meeting

• Assist customers in porting of numbers
• Assist customers in troubleshooting their phones

• Receive inbound calls from customer and assist them by troubleshooting their internet modem
• Provide an option and walk through with the step by step troubleshooting
• Schedule maintenance and Technician visit to customer's location
• Make sure that KPI's are met and exceed the expectation

• Receive incoming chats worldwide
• Assist customer with their Anti-virus issue
• Basic troubleshooting by remote access to customers computer
• Uninstalling and reinstalling Norton Anti-Virus
• Removing of virus mannually through remote access

• Receive inbound calls from customer and assist them with activating their Netspend card
• Provide exceptional customer service
• Provide accurate information of transactions made and breakdown

• Team Huddle and discuss what should be prioritized.
• Check email if rental Prospects sent their application form
• Review the form if there are missing field that the Prospect missed
• Call Landlord, co-worker, supervisor or manager as their reference number for background checking
• Review and send contracts via Email
• Contact Prospect that the application was approved, sign the contract and ask if when to move in 
• Email and text to existing tenants reminding them to pay their monthly rental
• Email tenants of their eviction letter from court
• Contact repair man and schedule for repair

• In charge of daily operation
• Interviewing of applicants
• Training of New Hires ( Account Specific )
• Reporting and discussing bonus Grid to the CEO
• Interviewing, Training and assigning of Doctors task for DME prescription
• Ensuring that agents met the expected Sales Quota for the day 

• Coaching and feedback to 15 agents
• Upload and serve sanctions during coaching session
• Extract and filter Team Break and Shifting Schedule to G-sheet
• Collate pay disputes for the whole site
• Huddle and update team standing
• Tracks all system issues reported by the agent
• Other Admin Tasks assigned by Operations Supervisor

• Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
• Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
• Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
• Respond to questions.

• Attract potential customers by answering product and service questions.
• Solve customer problems by clarifying customer complaints.
• Electing and explaining the best solution to solve problem. 
• Expedite correction or adjustment. 

• Perform remote clerical tasks and traditional telemarketing.
• Use computer for various applications, such as database management and word processing.
• Take and initiate phone calls.

• Manage calendars, schedule meetings and appointments.
• Data entry
• Take and initiate phone calls.

• Handle customer inquiries, complaints, and account questions.
• Process credit card payments and funds transfer requests.
• Dispute unauthorized transactions and create real time alert for compromised accounts.
• Handles online banking and interprets account memos, red alerts, court orders and levies.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Project Name: GC Inventory System

The GC Inventory System is a computerized application intended for the use of the finance department. In this system, end users could make a denomination profile for a specific series of checks and later be approved by the finance head. Other features of the system were printing of gift checks and inventory profile of the gift checks.

Team Size: 2

Role and Responsibilities

• Participate in the system design of the application.
• Perform code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generate estimates for project enhancement proposals and change request made by the client.
• Supported the deployment of the system to the production servers.

Technologies Used

• MS Visual Basic 6.0
• MS Access
• MS SQL Server 2000
• Crystal Report

Project Name: Cash Invoice

The Charge Invoice project is a computerized application where users from the finance department are able to record every transaction of the dealers from different branches as well as their payments.

Team Size: 1

Role and Responsibilities

• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generate estimates for project enhancement proposals and change request made by the client.
• Supported the deployment of the system to the production servers.

Technologies Used

• MS Visual Basic 6.0
• MS Access
• MS SQL Server 2000
• Crystal Report

Project Name: Microfinance Loans (Group and Individual)

Microfinance Loans is a banking system intended for rural banks that provides financial services (often collateral-free loans to individuals to establish or expand small businesses) to low-income clients, including consumers and the self-employed, who traditionally lack access to banking and related services. Notable features of the system were the loan Amortization Schedule where it generates a particular schedule of payment depending on the mode of payment (weekly, semi-monthly, monthly etc), the Batch Posting of Payment where the assigned end user is able to post the payment of a particular group per batch instead of the usual payment of per individual and the financial calculator intended for the inquiry of the clients if they intend to apply for a loan.

Team Size: 3

Role and Responsibilities

• Participate in the development of a converter system to gather previous data and use it to the existing system using MS Visual Studio 2005 (VB)
• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
• Execute onsite system testing, defect logging, fixes monitoring and verification.
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS Visual Studio 2005 (VB)
• MS SQL Server 2005
• Crystal Report

Project Name: SME Loans

SME (Small and Medium-sized Enterprise) Loans is a banking system intended for rural banks that provides financial services to companies that are larger than the small office/home office (SOHO), but not huge. The system covers the loan process of the banks as per based on the policies they implement; from the loan application to the loan approval, loan release as well as loan payment. The SME Loans System has the same features as that of the microfinance system but has a lesser scope since it concentrates more on small/medium scale businesses.

Team Size: 2

Role and Responsibilities

• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Execute onsite system testing, defect logging, fixes monitoring and verification.
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS SQL Server 2005
• Crystal Report

Project Name: Reports and SQL Scripts for SAP B1

Provides reporting services/utility, SQL stored procedures and report utility as per request or required by the client for the SAP B1.

Team Size: 1

Role and Responsibilities

• Make SQL stored procedures for the generation of reports per client.
• Work on the reports needed by the system using Crystal Report
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS Visual Studio 2005 (VB.net)
• SQL Server 2005
• Crystal Report

Project Name: Exelon AO1

Team Size: 34

Role and Responsibilities

• Work on support for the application, especially for web part related issues.
• Execute system testing, defect logging, fixes monitoring and verification.
• Perform analysis and code modification for the ComEd website as required
• meeting the change requests from the end users
• Perform documentation pertaining to the technical design of the application.

Technologies Used

• MS Visual Studio 2008 (ASP.Net and C#)
• MOSS 2007
• MS SQL Server 2005
• HTML/CSS
• JQuery

Project Name: AVA Collaboration CoE

Team Size: 8

Role and Responsibilities

• Perform analysis and code modification of the BootCamp Online website as required meeting the change requests from the end users
• Execute system testing, defect logging, fixes monitoring and verification.
• Technical support for the site, especially for Database related issues.
• Research new topics and document these topics as laboratory work which will be used in the upcoming bootcamp.

Technologies Used

• MS Visual Studio 2010 (ASP.Net and C#)
• SharePoint 2010
• MS SQL Server 2008

Project Name: CIO – RTP

Team Size: 4

Role and Responsibilities (as Technology Architect)

• Perform an impact analysis in terms of decommissioning a non-Accenture compliant server and improve the process of generating weekly and monthly reports.
• Create and update documents pertaining to configuration and business processes which are used by both the end-users and even the client themselves.
• Monitor on-going process, investigates and conducts troubleshooting once an issue arise.
• Install the following site, components and third party tools for the purpose of creating an environment readily available for other department/s to use
  • Install BEA WebLogic
  • Install Ariba Buyer (v9)
  • Configure and Update IE
  • Install Java
  • Install and configure SP jar
  • Configure MS SQL Server 2005
  • Configure IIS Manager
  • Install SOAP UI and execute scripts for SOAP UI
  • Configures the accessibility of the environment per department.
• Technical support for the application, especially for database related issues.
• Configures and troubleshoots an environment once processes encountered an issue or whenever the end users raised a concern

Technologies Used

• Ariba Buyer
• BEA WebLogic
• MS SQL Server 2005/08
• MS Visual Studio 2005
• MS Windows Server 2008 R2

• Generate estimates for project enhancement proposals and change request made by the client.
• Met with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generally performed all the SDLC aspects (analysis, design, build/code development, testing and maintenance) of the proposed system.
• Designed the architecture per layer for better code organization and modular changes.
• Made SQL stored procedures for the generation of reports per client

Technologies Used

• MS Visual Studio 2010 (C#)
• MS Excel 2007 (report)
• SQL Server 2008

• Monitor the progress of the SQL Server jobs
• Check if the SQL Server jobs performed all the steps on schedule
• Provide technical support by debugging SSIS file that have errors.

Technologies Used

• SQL Server 2005
• Microsoft Visual Studio 2005
• Windows Server 2003

•  Generate estimates for project development and change request made by the client.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
•   Design and develop the architecture per layer for better code organization and modular changes.

• Provide development support by debugging web parts and report files that have errors or presented wrong data
• Check if the work flow in the site collection is running without any errors
• Perform coding and analysis by developing web parts used for the SSA SharePoint site
• Provide assistance in migration of users from one site collection to other via Power Shell script
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests. 

• Analyze and review business requirements.
• Breakdown each task into subtask, and provide estimates during sprint planning
• Perform analysis, coding and testing based on the designated tasks that will be delivered at the end of the sprint.
• Perform end-product demonstration to business users and stakeholders.
• Document process improvements that can be used as reference for any new comers in the team

• I worked as a Researcher.
• I researched or helped him to find info or something that he wants to me check.

• I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

• I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
• Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

• I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
• Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

• I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
• The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

• As a Virtual Assistant, I assisted with admin tasks
• Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
• Do research regarding podcast and speaking/conference/events and contacted or emailed client.
• Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

• Email Management - responding to emails on behalf of client
• Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
• Travel Management - schedule flights, books hotel accommodations or reservations for clients
• Phone Handling - doing outbound call to follow up on reservations
• Internet Research of drop-off information (Zip codes and streets) and patient's information
• Database management - updating ambulance and patient schedules and ambulance information on client's main system
• Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
• Send daily reports

• I worked as Level2 Technical Support Representative for POTS line.
• I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

• I worked as Project Manager for the Return equipment in a  telephone company.
• I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
• I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• Prepare quantification for gross quantity of owner supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take off and bill of quantity.

• Managing, monitoring and interpreting the contract design documents supplie
• Checking plans, drawings and quantities for accuracy of calculations.
• Ensures that all materials used and works performed are as per specifications.
• Overseeing quality control and health and safety matters on site.
• Day-to-day management of the site, including supervising and monitoring the site labor force and the work of any subcontractors.

• Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing. 
• Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company. 
• Create monthly performance reviews and reports focusing on overall sourcing requirements.
• Coordinate with vendor on continuous quality improvement.

• Prepare quantification for gross quantity of owner-supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take-off and bill of quantity.

• Reviewing construction plans and specifications to determine the type and amount of insulation material needed for the project.
• Calculating the amount of insulation material needed for the project, taking into account factors such as the size of the building, the type of insulation material being used, and any special installation requirements.
• Review, verify and complete JSA for the completed projects.

• Pre-Award Management and Post award management of contracts.
• Conduct Contract review and prepare necessary departures for negotiation.
• Amend Construction contracts as what has been agreed upon during the negotiation part
• Prepare necessary Notices and letters (Notice of Delay, Variation etc.) as per the Contract requirement.
• Manage disputes and dispute resolution
• Preparation of various claims
• Preparation of Adjudication application and response. 

• Liaise with parties involved in the construction contract by addressing, monitoring and risk controlling ensuring the contract is executed from design, tendering, construction, and final stage.
• Review plans, specifications and contracts to ensure the correct equipment, material and subcontractor services are ordered and/or purchased
• Prepare monthly project reports and make presentations at meetings
• Support negotiations of claims, manage contractual changes, and resolve disputes or conflict resolution with Contractors
• Assess and prepare claims from suppliers • Ensure project members use the contract correctly
• Provide process recommendations to develop, improve contracts and management
• Determine or negotiate contract terms and conditions, award supplier contracts or recommend contract awards
• Manage paperwork related to contracts
• Establish delivery schedules, monitor progress, and contact clients and suppliers to resolve problems
• Work with project managers, architects, engineers, owners, and others to make sure project goals are met.

• Assisted customers via phone calls, emails, and chats.
• Managed the tracking of returns and deliveries for parcels from local stores.
• Took on the role of escalation support and process trainer.

• Served as dispatch support for the Amazon home delivery project in 2020.
• Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
• Contributed to the loss prevention team by identifying and resolving missing parcels in store

• Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
• Initiated technician dispatches to the area if problems could not be resolved over the phone.
• Coordinated with the network office for outage diagnosis. Sales

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Helped customers understand their bills through phone calls.
• Assisted customers in the activation of their phones.
• Created new additional accounts for customers.

• Proof reads articles that will be published for e-commerce websites.
• Create Contents for specific topics as per client request

• Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
• Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
• Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
• Provided logistical support to streamline project planning and enhance efficiency.

• Ensuring that customer service representatives on the floor adhere to client expectations
• Providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company
• Quality Talks for new-hire batches
• Call calibration with clients
• Call certification for trainees
• Call audits and coaching
• Reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines
• In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

• Load and process incoming claims in Salesforce
• Communicate claims/issues to the team
• Quality meetings with client
• Communicate with customer the progress and status of their claim
• Communicate with Operations to resolve claims
• Load claims to Freight Forwarders for damage in transit
• Generate credits as required and upon confirmed receipt of goods returned
• Prepare documentation for refunds and forward to Accountant to process
• Weekly Claims Report to Operations Manager
• Co-ordinate contractors and repairs nationwide

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations.

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations

• Consistently earned the "Top Performer of the Month" award for our account.
• Have earned the company's Platinum Award for completing 9 years of service with the company

• Responsible for assisting, adjusting, and reprocessing medical claims.
• Responsible for finding health care providers and facilities for customers with medical needs.
• Responsible for quoting benefits for client’s medical coverage.

• In charge of creating marketing collaterals, PowerPoint presentations, and social media banners.
• Collaborating with editors to produce audiovisual presentations, overseeing conceptualization, creative executions, and crafting print ads and final artwork for the Philippine Daily Inquirer and other Business Units

• Overseeing UI and UX web design concepts, including wireframing, sketching, and prototyping for both web and mobile applications. Proficient in editing websites on WordPress.
• Taking charge of marketing collaterals, branding guidelines, PowerPoint presentations, and social media banners.
• Leading pre-production, production, and post-production video processes in collaboration with editors.
• Spearheading conceptualization and creative executions, including print ads and final artwork for various Business Units.
• Developing style guides for websites and managing CMS on WordPress.
• Also, responsible for task monitoring, supervising senior and junior artists, and reporting on employees' SLAs and KRAs performance levels.

• Responsible for video production, graphic design, UI/UX for web and mobile applications, wireframing, and sketching.
• Also involved in creating marketing materials and establishing branding guidelines

• Responsible for final artwork, photo retouching/enhancement and other visual creations.

• Responsible for designing social media graphics, crafting engaging email newsletters, and developing visual assets such as posters, flyers, business cards, and branding guidelines for the company.

• Main Tasks: Responsible for UI and UX web design concepts, including wireframing, sketching, and prototyping for both web and mobile applications.

• Responsible for all graphic/visual infrastructure design requirements for the effective implementation of advertising materials, editorial layout, in-house promotions and other related resources for the company's marketing strategies.
• Visits areas/stores and check project for viewing and approval. Interacting and coordinating with the Junior artist from time to time regarding content related issues.

• Responsible for Final Artwork Photo Retouching/Editing, Color Correction, Color Separation,Image Restoration and Layout Composition.

• Responsible for designing Website and mobile application UI and UX process, web design concepts, wireframe, sketch and prototype, Creating Audio Visual Videos using Adobe After Effects.
• Responsible for creating web social media artworks on Facebook, Twitter, Podcast, Instagram.
• Creating Vector artworks for the podcast episodes.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates