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Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Back-Office Admin.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Back-Office Admin.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Back-Office Admin

Back-office administrators handle most of the non-client-facing tasks within a company. These include data processing, finance, IT and systems management, and human resources (HR).

Outsourcing back-office administrators gives you access to specialised skills, reduces your administrative burden, and improves your productivity, all for a lower cost.

Finding expert back-office administrators is easier with Remote Staff. Our thorough screening process ensures we only recommend the best talent to you.

 

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Candidates:

84

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.14/hr

Ma.

Candidate ID: 529768


ADVANCED

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

INTERMEDIATE

    Business Management, Social Media Management, Paralegal, Outsourcing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.14 per hour or $USD 792.50 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

  • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
  • She was exposed to the following tasks:
    • Executive Virtua Assistance
    • Accounting
    • Appointment Setting
    • Sales Lead Generation
    • Property Management
    • Amazon Product Research
    • Legal Assistance
    • Payroll
    • Calendar management
    • Graphic design
    • Customer Service
    • Social media management
    • Bookkeeping
    • Invoicing
    • Contract Management
    • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
    • Admnistrative tasks
  • She is proficient in using tools such as: Adobe Express
    • Asana
    • Canva
    • CapCut
    • Calendly
    • Clickup
    • Eventbrite
    • Google Data Studio
    • Google Analytics
    • Google Trends
    • Last Pass
    • Lucid Chart
    • OneDrive
    • Panda Docs
    • Quickbooks
    • Shopify
    • Slack
    • Trello
    • Toggl
    • SuperHuman
    • Helium 10
    • HootSuite
    • Hubstaff
    • Loom
    • LinkedIn Navigator
    • Monday.com
    • MS Word/Excel
    • MyCase
    • Notion
    • WooCommerce
    • Xero
    • Zappier
    • Zoom
    • Flodesk
    • Call Log Tracking Metrics
    • Animaker
    • Chat GPT
    • Tube Buddy
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Admin Operations Assistant/Case Manager VA

Industry:

Law / Legal

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

  • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
  • Sending/Booking calendar meetings and invites.
  • Creating/Implementing company policies.
  • Sending/presenting reports to the CEO.
  • Assigned in recruitment to create graphics and posters for the current campaign.
  • Sourced talents from LinkedIn, Indeed, and Online Jobs.
  • Created talent descriptions and duties for our next hire/candidate.
  • Provided bookkeeping services as well using Quickbooks and Panda Docs.
  • Reporting to the VP every week for the employees and team performance.
  • Managed and scheduled social media postings for FB, IG, and TikTok.
  • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
  • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
  • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
  • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
  • Created/Sent invoices to clients and follow-ups.

Executive Admin Assistant Content Creator VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to August 2021 (4 Months)

Duties and Responsibilities:

  • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
  • Managed the team and had meeting with them to know the status of the work their doing.
  • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
  • Product Research and product listings on Amazon.

Quality Assurance VA

Industry:

Construction / Building / Engineering

Employment Period:

May 2020 to April 2021 (11 Months)

Duties and Responsibilities:

  • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
  • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
  • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
  • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
  • Sent reports to the CEO and account managers.

Operations Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to April 2020 (15 Months)

Duties and Responsibilities:

  • Explained and educated the breakdown of the client's finances and billings.
  • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
  • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

Admin Executive Assistant/Accounting/Bookkeeping Assistant

Industry:

Property / Real Estate

Employment Period:

July 2023 to April 2024 (9 Months)

Duties and Responsibilities:

  • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
  • Created a new MS Excel major accounting sheet. 
  • Present accounting reports for my boss’ business and personal accounting. 
  • Reconciled reports using Xero. Reconciled reports using Xero. 
  • Add products to the Shopify store.
  • Performed monthly rate analysis for properties.
  • Sending/Booking calendar meetings and invites. 
  • Created operations manual for the processes.
  • Done market comparison research.
  • Helped on tracking current propery auctions.

Office Administrative Assistant

Industry:

Construction / Building / Engineering

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Maintain and update records accurately and efficiently.
  • General administration including inbox management and drafting correspondence
  • Assist in compiling professional documents, presentations, reports, letters & documents.
  • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
  • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
  • Perform payroll processing and timesheet entry accurately and on time.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

Industry:

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to April 2021 (10 Months)

Duties and Responsibilities:

  • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
  • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

VIRTUAL ASSISTANT/QUALITY ASSURANCE

Industry:

Employment Period:

January 1970 to April 2021 (615 Months)

Duties and Responsibilities:

Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2021 to February 2022 (5 Months)

Duties and Responsibilities:

  • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
  • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
  • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
  • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
  • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
  • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
  • Regularly collaborated with department managers to prioritize tasks and drive company performance.

ADMINISTRATIVE ASSISTANT/CASE MANAGER

Industry:

Employment Period:

January 1970 to February 2022 (625 Months)

Duties and Responsibilities:

Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

SALES ADVISOR 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to February 2023 (6 Months)

Duties and Responsibilities:

  • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
  • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

SALES ADVISOR 1

Industry:

Employment Period:

January 1970 to Present

Duties and Responsibilities:

Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

  • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
  • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
  • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

CUSTOMER SERVICE ASSOCIATE

Industry:

Employment Period:

January 2024 to June 2024 (5 Months)

Duties and Responsibilities:

Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Property / Real Estate

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

  • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
  • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
  • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN BOOKKEEPING ASSISTANT

Industry:

Employment Period:

July 2023 to January 2025 (18 Months)

Duties and Responsibilities:

Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Construction / Building / Engineering

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

  • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
  • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
  • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
  • Used QuickBooks to create and send invoices to clients.
  • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

Industry:

Employment Period:

April 2024 to July 2025 (15 Months)

Duties and Responsibilities:

Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

Education History

Field of Study:

Marketing

Major:

Marketing

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

INTERMEDIATE ★★

    Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.1 GHz Dual-Core Intel Core i3
  • Operating System: MacOS X

All-inclusive Rate: USD $8.65/hr

Michile

Candidate ID: 528578


ADVANCED

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
  • She was exposed to the following tasks:
    • Phone Support 
    • Accounting
    • Order Management
    • Invoicing
    • Purchasing
    • Data Entry
    • Amazon Seller Central Management 
    • Web Research
    • Product Research
    • Social Media Management
    • Photo Editing
    • Appointment Setting
    • B2B Lead Generation
    • Email and SMS  Management 
    • Administrative Tasks
  • She is proficient in using tools such as:
    • Oracle Netsuite System
    • Microsoft Dynamix AX
    • Amazon Seller Central
    • Monday.com
    • Hi-Pages
    • Houzz
    • QUICKBOOKS
    • XERO - 3 months 
    • Invoice2go
    • INVENTORY LAB
    • Microsoft Office Products
    • Google Docs
    • Discord
    • Slack
    • Canva
    • Keap Infusionsoft CRM
    • Shopify - 9 months
    • FB | IG | Linked In | Wordpress
  • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

JOINERY SERVICES FAMILY BUSINESS - Australian Client

Industry:

Others

Employment Period:

January 2023 to October 2023 (9 Months)

Duties and Responsibilities:

  • Data Entry - updating of Lead Generation status on Monday.com
  • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
  • Email and SMS Management - replying to customers messages via Email and responding via SMS
  • Lead Generation - Research on various topics.
  • Adding Products on Shopify
  • Creating Invoice via Invoice2go.com

SOCIAL MEDIA MANAGER

Industry:

Property / Real Estate

Employment Period:

January 2023 to September 2023 (8 Months)

Duties and Responsibilities:

  • Create Canva Designs
  • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
  • Create and Send Email Broadcast to Clients

ADMINISTRATIVE/EXECUTIVE VA

Industry:

Retail / Merchandise

Employment Period:

June 2022 to January 2023 (7 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Inventory Management
  • Cash Flow Creation
  • Seller Central Management
  • Payroll Processing

PRODUCT RESEARCHER VA

Industry:

Retail / Merchandise

Employment Period:

January 2022 to June 2022 (5 Months)

Duties and Responsibilities:

  • Daily Product Sourcing of items to be soldin Amazon.
  • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
  • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
  • Data Entry
  • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

PURCHASING OFFICER

Industry:

Others

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Email Management
  • Online buying of Purchase Requests
  • Purchase order creation using Microsoft Dynamics AX System.
  • Monitoring of all the purchased items from the supplier (status or each ordered items)
  • Coordinates with Contractors and Suppliers about the Company's incoming Project
  • Process Supplier and Contractor Payment.
  • Supervise
  • Project implementation.
  • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

PURCHASING STAFF

Industry:

Property / Real Estate

Employment Period:

May 2016 to July 2018 (26 Months)

Duties and Responsibilities:

  • Data Entry
  • Process Purchase Orders using Oracle Netsuite System
  • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
  • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
  • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
  • Preparing Supplier invoices for endorsement to the accounting department for payments.
  • Handles Pre-Bidding Conference and Technical Alignment.

ADMINISTRATIVE PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

May 2015 to May 2016 (12 Months)

Duties and Responsibilities:

  • Receiving of inquiries from clients and investors and assisting them in their concerns.
  • Sales and Marketing
  • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
  • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
  • Saturation, Telemarketing and Manning.
  • Appointment Setting
  • Processing of Documents and Payments of Clients.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to April 2015 (6 Months)

Duties and Responsibilities:

  • Receiving customer complaints and responding to customer inquiries.
  • Processing of Customer Orders.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Ensuring customer satisfaction.

ADMINISTRATIVE ACCOUNTING STAFF

Industry:

Others

Employment Period:

April 2014 to October 2014 (6 Months)

Duties and Responsibilities:

  • Assist members inquiry and updates members contribution and loanable amount.
  • Updates Journal entries and posting to the ledger.
  • Processing, Preparation and Releasing of cheque.
  • Prepares financial reports.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entrepreneurship

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type:
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.69/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

All-inclusive Rate: USD $6.69/hr

Ronnel

Candidate ID: 527026


ADVANCED

    Customer Handling, Customer Service, Customer Experience, Customer Support...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound Calls
    • Customer Service 
    • Billing 
    • Process payments
    • Sales
    • Administrative tasks
  • When he was working in the Healthcare  company he was tasked to do the following:
    • Assist patients, attorneys, and insurance companies regarding hospital bills
    • Answer clients’ billing questions
    • Researching and resolving account discrepancies
    • Verifying insurance coverage and eligibility for patients
    • Following up on claims
    • Maintain accurate and up-to-date records of all patient information, procedures, and payments
    • Managing insurance claims to ensure they are processed and paid in a timely manner
  • He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
  • He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Collaborator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Customer Service and Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to September 2023 (4 Months)

Duties and Responsibilities:

  • Provide exceptional customer service through phone
  • Assist customers in product inquiries
  • Provide product demonstrations and explanations to customers to enhance their understanding
  • Prepare and deliver compelling sales presentations and product demonstrations to potential clients

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to August 2022 (7 Months)

Duties and Responsibilities:

  • Offer products to customers through outbound
  • Used a consultative sales approach to understand customer needs
  • Exceeded sales target monthly

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to January 2022 (16 Months)

Duties and Responsibilities:

  • Assist patients, attorneys, and insurance companies regarding hospital bills.
  • Answer clients' billing questions Researching and resolving account discrepancies

Account Receivable Specialist

Industry:

Healthcare / Medical

Employment Period:

October 2022 to February 2023 (4 Months)

Duties and Responsibilities:

  • Verifying insurance coverage and eligibility for patients
  • Following up on claims
  • Must maintain accurate and up-to-date records of all patientinformation, procedures, and payments
  • Managing insurance claims to ensure they are processed and paid ina timely manner

Medical Billing Specialist

Industry:

Banking / Financial Services

Employment Period:

October 2023 to February 2025 (16 Months)

Duties and Responsibilities:

  • Manage patient registration, verify insurance eligibility and benefits, and post charges for medical services.  Handle claim submissions, follow up on claim statuses, and resolve
  • denied or rejected claims to secure proper payments.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business & Office Administration Services

Graduation Date:

April 5, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Customer Service, Customer Experience, Customer Support, Sales, Avaya, CRM, Microsoft Tools, Google Apps, RingCentral,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15350975538.png
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DELL
  • Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $7.67/hr

MARJORIE

Candidate ID: 526498


ADVANCED

    Xero, Microsoft Office, Google Apps...

INTERMEDIATE

    Human Resource Management, Recruiting, Administrative Support, Payroll Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
  • She was exposed to the following tasks:
    • Timekeeping
    • Payroll
    • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
    • Administrative tasks
  • She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
  • She is Xero certified.
  • She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Predictive Index profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

HR Staff

Industry:

Healthcare / Medical

Employment Period:

November 2017 to July 2018 (8 Months)

Duties and Responsibilities:

  • To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
  • To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
  • To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
  • To request office supplies and other materials needed by the Personnel Department.
  • To update 201 files of the employees.
  • To prepare the monthly daily time record (DTR) of employees.  
  • To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
  • To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
  • To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
  • To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
  • To perform other duties as may be required by the management. 

HR Officer Timekeeping AND Payroll

Industry:

Others

Employment Period:

December 2020 to June 2023 (30 Months)

Duties and Responsibilities:

  • Verifies attendance, hours worked & pay adjustment of the employees within cut-off
  • Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
  • Submits employee movements for pay adjustment
  • Process Payroll Summary Report every month for locals & foreign employees
  • Process Daily, Weekly, and Monthly Payroll Report
  • Collects all the Department Schedules
  • Collect daily the raw data of their actual logs for monthly report
  • Process Monitoring Reports (Leave, tardiness etc.)
  • Send memo for tardiness and other related attendance violation
  • Maintain the employee 201 files & Employee database in the system
  • Assist in administering payroll processing of all employees
  • Performs other tasks as assigned by your superior from time to time.

HR – Timekeeper

Industry:

Others

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
  • A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
  • A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
  • A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
  • A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
  • A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
  • A timekeeper plays a role in the implementation of new employee orientation programs.

HR – Timekeeper

Industry:

Employment Period:

April 2019 to March 2020 (11 Months)

Duties and Responsibilities:

  • Processes weekly timekeeping.
  • Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
  • Processes Semi weekly timekeeping.
  • Sends reports (payroll instructions, dataload adjustment and leave balance).
  • Sends OT report after every cut off (weekly & semis).
  • Generates monthly manhours.
  • Sends Perfect attendance report quarterly and annually.
  • Sends Cola report quarterly and annually to NGA.
  • Generates tardiness memo every month for 6 times late.
  • Performs other tasks as assigned by your superior from time to time.

Education History

Field of Study:

Human Resource Management

Major:

HRDM

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    XeroMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Eiza

Candidate ID: 526326


ADVANCED

    Customer Support, Customer Service Management, Data Entry, Facebook Management...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
  • She was exposed to the following tasks such as:
    • Phone Support - Inbound and Outbound
    • Appointment Setter 
    • B2B and B2C Campaign
    • Lead Generation
    • Customer Service
    • Bookkeeping
    • Social Media Management
    • Conduct Research 
    • Administrative tasks
  • She is proficient in using tools such as:
    • MS Tool
    • Avaya
    • Hubstaff
    • Zoom
    • Skype
    • Google Apps
  • She can start ASAP, amenable to working any shifts and open to any part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to February 2018 (85 Months)

Duties and Responsibilities:

  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to October 2010 (14 Months)

Duties and Responsibilities:

  • Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

Live Chat Agent

Industry:

Law / Legal

Employment Period:

October 2023 to November 2024 (13 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information about products, services, policies, and procedures.
  • Handle multiple chats simultaneously while maintaining high quality and attention to detail.
  • Guide users through technical issues such as website navigation, order placement, or account setup.
  • Ensure unresolved issues are followed up and closed in a timely manner.
  • Confirm customer satisfaction and offer additional help if needed.
  • Follow company protocols for data privacy, security, and customer service standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326679174
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: core i5 10th gen
  • Operating System: Windows 10

All-inclusive Rate: USD $8.65/hr

Darwin

Candidate ID: 526306


ADVANCED

    Customer Service, Outbound Sales, Inbound Sales, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
  • He attended online training for upskilling as General Virtual Assistant.
  • She was exposed to the following tasks: 
    • Phone Support - Inbound and Outbound calls
    • Customer Service
    • Lead Generation
    • B2C Campaign
    • Billing 
    • Technical Support
    • Retention
    • Sales
    • Bookkeeping
    • Administrative tasks
  • He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
  • He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Predictive Index Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


  •  

Employment History

CUSTOMER SERVICE ASSOCIATE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to June 2022 (33 Months)

Duties and Responsibilities:

  • Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
  • Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
  • Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
  • Provide customer assurance and security with their data or personal information.

Office Staff

Industry:

Accounting / Audit / Tax

Employment Period:

June 2014 to August 2019 (62 Months)

Duties and Responsibilities:

  • Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
  • Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

Medical Staff

Industry:

Healthcare / Medical

Employment Period:

January 2024 to February 2025 (12 Months)

Duties and Responsibilities:

  • Insurance Verification and administrative task

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15326394287
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.69/hr

Abigail

Candidate ID: 523126


ADVANCED

    Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research...

INTERMEDIATE

    eCommerce, eBay, Amazon, Outbound Calling...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
    • Admin support - records management, data entry
    • Store management
      • product listing, inventory management, product research, content creation, quality assurance
    • Handling medical records
    • Handling patients' records
    • Ensure all documentation follows the facility's guidelines and standards
    • Processing claims
    • Back-office support
    • Customer support
  • She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
  • She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position. 
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Abigail will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Scribe Specialist

Industry:

Healthcare / Medical

Employment Period:

April 2022 to June 2024 (25 Months)

Duties and Responsibilities:

  • Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
  • Record any lab results, diagnostic findings, and procedures performed during the patient visit.
  • Contacting patients regarding their lab test results and scheduling appointments
  • Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
  • Transcribe medical conversations and instructions given by the provider
  • Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
  • Verifying and updating insurance information
  • Reviewing faxed documents to ensure they were properly filed in the correct patient's portal

Vendor Outreach Coordinator

Industry:

Retail / Merchandise

Employment Period:

March 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Sending an email to the potential supplier asking for the catalogs and their policies.
  • Calling suppliers using Google Voice
  • Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
  • Managing catalogs using Trello and Pipedrive
  • Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
  • Maintain accurate records of outreach activities and supplier interactions

E-commerce Specialist

Industry:

Retail / Merchandise

Employment Period:

March 2016 to December 2022 (80 Months)

Duties and Responsibilities:

  • Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
  • Identifying and analyzing potential niches or product categories
  • Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
  • Identify key competitors in the chosen niche
  • Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
  • Ensure that there is sufficient margin for profitability.
  • Maintain organized records of product research data, including market trends, competitor information, and supplier details.
  • Track the performance of selected products
  • Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)

Medical Coding Educator

Industry:

Healthcare / Medical

Employment Period:

September 2014 to February 2016 (16 Months)

Duties and Responsibilities:

  • Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
  • Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
  • Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.

Claims Specialist

Industry:

Healthcare / Medical

Employment Period:

December 2011 to September 2014 (32 Months)

Duties and Responsibilities:

  • Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
  • Handles inquiries and phone calls related to benefits and coverage
  • Monitors the PhilHealth process flow to ensure timely submission of claims.
  • Coordinating with physicians regarding patient diagnoses and signatures.
  • Verifing claim eligibility based on PhilHealth membership status and coverage.

Real Estate Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

December 2018 to December 2019 (11 Months)

Duties and Responsibilities:

  • Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
  • Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
  • Assisting in collecting data on local market trends, prices, and property regulations.
  • Handling paperwork such as filing documents, organizing client information, and maintaining databases.

Customer Support Specialist

Industry:

Others

Employment Period:

December 2022 to September 2023 (8 Months)

Duties and Responsibilities:

  • Responding to customer inquiries, issues, and requests via email.
  • Engaging with customers in real-time through chat platforms.
  • Assisting with queries, troubleshooting, and product information.
  • Assisting customers with order placements, modifications, and cancellations.
  • Escalating complex technical issues to appropriate teams.
  • Documenting interactions, issues, and resolutions accurately.
  • Maintaining up-to-date knowledge of products or services.
  • Generating reports on customer service metrics and trends.
  • Addressing customer concerns proactively to prevent churn.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

December 13, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research, Internet Research, Typing,

INTERMEDIATE ★★

    eCommerceeBayAmazonOutbound CallingCustomer Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15233481210
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: lenovo
  • Processor: i3 intel core
  • Operating System: Windows 11

All-inclusive Rate: USD $3.76/hr

Sunset

Candidate ID: 518700


ADVANCED

    Google Apps, Microsoft Office, Siebel CRM, NetSuite...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.98 per hour or $USD 605.33 per month

Full Time: $USD 3.76 per hour or $USD 651.39 per month

Remote Staff Recruiter Comments

  • In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
  • She was exposed to the following tasks:
    • Appointment Setting
    • Lead Generation
    • Cold Calling
    • Email and Chat Support
    • Phone Support
    • Customer Service
    • Technical Support
    • Social Media Management
    • Researching
    • Marketing Analysis
    • Administrative Tasks
  • She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
  • She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Persuader

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Behavioral Summary

Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


Employment History

Customer Service Representative (Non Voice) for

Industry:

Telecommunication

Employment Period:

August 2009 to March 2012 (31 Months)

Duties and Responsibilities:

  • Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
  • Amended and Processed customers’ orders that are in Pending or in Provisioning status

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2007 to April 2009 (26 Months)

Duties and Responsibilities:

  • Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
  • Assisted customers’ billing, basic technical troubleshooting and account enquiries

Math Teacher

Industry:

Education

Employment Period:

January 2004 to January 2007 (36 Months)

Duties and Responsibilities:

  • Handled Mathematics subject to Elementary and Secondary students until February 2007
  • Handled Filipino subject to Elementary students in School year 2006-‘07

Customer Service Representative

Industry:

Law / Legal

Employment Period:

April 2013 to November 2014 (19 Months)

Duties and Responsibilities:

  • Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
  • Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
    • Emails- customers’ queries/ requests and Internal advisories
    • Voicemails- being done at the start of the shift
    • Letters- customers’ queries/requests and “Return to Sender” documents
    • Faxed documents- customers’ queries/requests and “Return to Sender” documents
       

Customer Relations Consultant

Industry:

Printing / Publishing

Employment Period:

April 2012 to April 2013 (12 Months)

Duties and Responsibilities:

  • Customer Relations Consultant for a Law Publishing - Australian account until April 2013
  • Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
  • Served as the Triage Manager in the team- Customer Support and Technical Support.
  • These are:
    • Emails- customers’ queries/ requests and Internal advisories
    • Voicemails- being done at the start of the shift
    • Letters- customers’ queries/requests and “Return to Sender” documents
    • Faxed documents- customers’ queries/requests and “Return to Sender” documents

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to December 2015 (13 Months)

Duties and Responsibilities:

  • Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
  • Handled customers’ queries for ESCROW accounts.

English Online Tutor

Industry:

Education

Employment Period:

January 2017 to December 2017 (11 Months)

Duties and Responsibilities:

  • Served as teacher to Chinese kids in Primary Level
  • Served as teacher to Chinese adults for Business English
  • Used Skype, Gmail, WeChat as communicator
  • Module in PDF files for kids provided by the Client
  • Business English was taught through own resources

Real Estate Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

January 2017 to December 2022 (71 Months)

Duties and Responsibilities:

  • Handled non voice task for screening leads
  • Did monthly Marketing Analysis with Excel (website and formula provided by the client)
  • Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
  • Cold calling leads (FSBO, Expired Listings, PROBATES)
  • Researching leads for Cash Buyers list
  • Using SKYPE and Gmail as communicator
  • Trainer for newly hired employees
  • property manager a client using Airbnb/Booking.com
  • Human Resources Admin assistant Tasks
  • Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
  • Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
  • Appointment setting of applicants (Voice and non voice)

Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education Major in Mathematics

Graduation Date:

March 30, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google Apps, Microsoft Office, Siebel CRM, NetSuite, CRM, DOS, Asana, Skype,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15105545771
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Aiza

Candidate ID: 517802


ADVANCED

    Facebook Ads, Canva, Online advertising, Social Media Management...

INTERMEDIATE

    eCommerce...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.62 per hour or $USD 920.12 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

  • Aiza has been working for more than 10 years now in the Financial Service and Online Educational Institution handling roles such as Sales Consultant, Purchaser & Admin, Online English Instructor and Part-time Financial Advisor. She then started being a independent contractor in 2022 as Social Media Manager for Real-estate and Pastry business. She was able to handle clients from Israel.
  • She was exposed to the following tasks:
    • Social Media Management (FB, IG, Tiktok, Twitter and Youtube)
    • Content Strategizing
    • Analytics and Reporting
    • Graphic Designing
    • Sales
    • Online Teaching
    • Administrative tasks
  • As as Social Media Manager she was tasked to: 
    • Effectively handle the social media presence and administrative tasks to promote the company's properties,engage with potential clients, and enhance its online reputation.
    • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
    • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout the sales process.
    • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
    • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estate team based on the research findings.
  • She also into article writing, topics were about beauty products.
  • She is proficient in using tools such as Capcut, Filmora, Canva, Adobe Photoshop, Google workspace, MS Office, Trello, Monday.com, Notion and Click-up.
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Aiza Concepcion is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Understanding the technical aspects of own work well, is capable of exercising ingenuity in problem-solving within the limits of specialized expertise and training. Conservative and eager to avoid risk, is cautious and skeptical about new ideas. Will be comfortable with established, approved systems, technology, organizational relationships, and people.


Employment History

Social Media Manager

Industry:

Others

Employment Period:

January 2020 to February 2023 (37 Months)

Duties and Responsibilities:

  • Develop a comprehensive social media strategy aligned with page's goals and target audience. This includes determiningthe platforms to focus on, defining the content themes andformats, and setting specific campaign objectives.
  • Manage the budget allocated for social media advertising.
  • Utilize social media advertising tools to target specificaudience segments based on demographics, interests,behaviors, and other relevant criteria.
  • Engage with audience, respond to comments and messages,and build a positive relationship with followers. Encouragediscussions and user-generated content.

Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to December 2023 (57 Months)

Duties and Responsibilities:

  • Helping clients achieve their financial goals and secure theirfinancial future.
  • Develop comprehensive financial plans for clients, taking intoaccount their short-term and long-term financial goals, suchas retirement planning, education funding, wealthaccumulation, and risk management.
  • Educate clients on financial concepts, investment strategies,and the importance of long-term financial planning.Empower clients to make informed financial decisions.
  • Provide ongoing support and assistance to clients with theirfinancial needs, such as policy servicing, account inquiries,and updates to financial plans.
  • Team Collaboration: Collaborate with other Sun Life advisors,specialists, and support staff to deliver comprehensivefinancial solutions and exceptional client service.

Online English Instructor

Industry:

Education

Employment Period:

June 2013 to September 2019 (75 Months)

Duties and Responsibilities:

  • Prepare well-structured lesson plans that cover variouslanguage components, such as grammar, vocabulary,speaking, listening, reading, and writing.
  • Conduct live online classes or pre-recorded video lessons todeliver the planned content. Use interactive teachingmethods and technology tools to keep students engaged.
  • Evaluate students' language proficiency through quizzes,tests, assignments, and speaking exercises. Provideconstructive feedback to help students improve theirlanguage skills.
  • Foster a supportive and inclusive learning environment thatencourages active student participation.
  • Encourage students to set language learning goals and tracktheir progress.
  • Provide motivation and praise for theirachievements to boost their confidence.

Sales Consultant

Industry:

Banking / Financial Services

Employment Period:

July 2006 to December 2011 (65 Months)

Duties and Responsibilities:

  • Build and maintain strong relationships with existing andpotential clients.
  • Develop a deep understanding of Citibank's products andservices, including loans and credit card products. Stay updatedon changes, features, and benefits of each product.
  • Participate in training programs and workshops to enhanceyour knowledge of products, sales techniques, and industry bestpractices.

Purchaser and Admin

Industry:

Others

Employment Period:

December 2011 to January 2013 (13 Months)

Duties and Responsibilities:

  • Negotiate with vendors to secure favorable terms and pricingfor procurement contracts. Ensure cost-effectiveness withoutcompromising on quality.
  • Create and issue purchase orders for the required materialsbased on the project requirements and inventory levels.
  • Coordinate the logistics and shipping of purchased materialsto ensure timely delivery to project sites or warehouses.
  • Maintain accurate and up-to-date records of all procurementactivities, including purchase orders, invoices, and deliveryreceipts.

Social Media Manager & Admin

Industry:

Property / Real Estate

Employment Period:

December 2020 to December 2022 (24 Months)

Duties and Responsibilities:

  • Effectively handle the social media presence andadministrative tasks to promote the company's properties,engage with potential clients, and enhance its onlinereputation.
  • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
  • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout thesales process.
  • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
  • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estateteam based on the research findings.

Social Media Manager

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

February 2023 to September 2025 (31 Months)

Duties and Responsibilities:

  • As the Social Media Manager at Australian Cookie Cutters, I handle everything related to our online presence from planning and creating content to engaging with our amazing community of bakers.
  • I come up with creative ideas for posts and campaigns that highlight our products, especially around seasonal events and baking trends.
  • I write captions that feel relatable and fun, making sure they match our brand’s voice and connect with our audience.
  • I also keep track of how our posts perform, look at what’s working, and use that insight to help grow our reach and boost sales.
  • Plan, create and schedule engaging social media content.
  • Develop creative campaigns for holidays, product launches and baking events.
  • Write captions and copy in Australian English that suit our brand tone.
  • Engage with followers, respond to messages and build community.
  • I also update the Shopify website store of my client. Monitor insights and track engagement, reach and conversions.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing

Graduation Date:

March 31, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Facebook Ads, Canva, Online advertising, Social Media Management, Social Media Marketing, Social Media, Advertising,

INTERMEDIATE ★★

    eCommerce

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15622550667.png
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 12 gen
  • Operating System: Windows 11

All-inclusive Rate: USD $6.20/hr

Ana

Candidate ID: 507854


ADVANCED

    Medical Records Research, Medical Informatics, Customer Service, Back-office...

INTERMEDIATE

    Inbound Calls, Billing, Outbound Calling, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.20 per hour or $USD 537.27 per month

Full Time: $USD 6.20 per hour or $USD 1074.54 per month

Remote Staff Recruiter Comments

Ana Grace has a diverse background in customer service, healthcare, and medical virtual assistance. She has worked in various industries including healthcare and BPO, holding roles such as Medical VA, Supervisor, Medical Specialist, and Customer Service Representative. Her experience spans over 13 years, showcasing her adaptability and growth in both supervisory and specialist roles. She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.

Strengths:

  1. Healthcare Experience: Ana has significant experience in the healthcare industry, particularly as a Medical Virtual Assistant. She has handled tasks like scheduling patient appointments, managing prior authorizations, and handling patient charts. Her advanced skills in medical informatics and records research make her well-suited for roles that require a deep understanding of healthcare processes.

  2. Leadership and Supervisory Roles: Ana has held supervisory positions in BPO settings, where she was responsible for monitoring team performance, providing feedback, and conducting final interviews. Her experience in leadership roles demonstrates her capability in managing teams and ensuring operational efficiency.

  3. Customer Service Expertise: Her extensive background in customer service across multiple industries, including telecommunications, banking, and insurance, shows her versatility. She has handled complex customer interactions, including technical support, collections, and corporate account management.

  4. Advanced Skills: Ana possesses advanced skills in data entry, administrative support, virtual assistant duties, and customer service. These skills are crucial for any role that requires meticulous attention to detail and the ability to manage multiple tasks effectively.

Recommendation: 

Ana Grace is a strong candidate for roles that require a blend of customer service excellence, healthcare industry knowledge, and supervisory experience. She would be particularly well-suited for medical administration, healthcare support, or customer service leadership positions within healthcare or related industries. Her advanced skills in virtual assistance and back-office support make her a valuable asset for roles that require a high level of organizational and administrative competency.  

Predictive Index Behavioral Profile - Captain
Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
  • Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary
Ana grace is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them. Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has condence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating inuence on others, while being rm, direct, and self-assured in dealing with them.
  • Ana has been working for 11 years in different companies in BPO, Healthcare, and Medical industries.  She handled different positions such as Medical Virtual Assistant, Customer Service Representative, Medical Specialist, Collection Customer Advocate, Corporate Account Specialist, and Technical Support. She studies Nursing for 4 years. She started working as a Customer Service Representative back in 2010, but pursued her freelancing last year. She also catered to a client in the US. She supported the following tasks:
    • Patients Scheduling
    • Handle information of patience in the database
    • Data entry
    • Customer Service
    • Process credit cards and bank accounts
    • Technical Support
  • She is passionate about coaching and mentoring new employees.
  • She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.
  • Ana is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
  • Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary
Ana grace is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them. Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has condence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating inuence on others, while being rm, direct, and self-assured in dealing with them.

Employment History

Customer Advocate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2010 to January 2013 (27 Months)

Duties and Responsibilities:

  •  I work as a customer service with basic technical support. it's a telecommunications account.
  • We accept inbound calls for their phone service. We are responsible when it comes to adding and removing additional features on their account.
  • We also process payments for their monthly bills. We can also activate ne phone accounts or process changing personal contact number like porting in.

Corporate Account Specialist ( Supervisor)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to May 2015 (24 Months)

Duties and Responsibilities:

  • An in-house B2B account, receiving inbound calls US based companies, offering corporate and/or frequent flyer promotions to international destinations.
  • Offers may include corporate discounts, corporate miles points convertible for future tickets, travel insurance, hotel accommodation and transportation.

Collections Customer advocate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2015 to November 2015 (6 Months)

Duties and Responsibilities:

  • I work for 3 LOB's ( credit card, loan, bank accounts) all under collections department for British account under Llyod's banking group. it's a combination of inbound and outbound calls to give update about the account status and if possible to collect the arrears for them to have their acct back up to date.

CSR Rep / Tech specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to September 2016 (8 Months)

Duties and Responsibilities:

  • Handled CSR and TSR. Part of our Job is to provide Technical Support to customers with issues.
  • Do initial assessment and troubleshooting to resolve issues, assist customers request and quiries and improve the subscriber's experience through additional channel subscription, upgrade change and/or additional services add on.

Medical Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2017 to September 2019 (24 Months)

Duties and Responsibilities:

  • We cater retired health insured members and offer our products and services by way of asking probing questions about their current health condition.
  • Based on the information we gather we then position the appropriate plans. Includes gathering of sensitive personal information i.e social security number, credit card details

Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to July 2022 (29 Months)

Duties and Responsibilities:

  • Engaging with customers via phone, email, chat, or in person.
  • This includes addressing their questions, concerns, and providing support.
  • Clearly and effectively communicating with customers to ensure they understand the information provided and feel supported throughout their interaction.
  • Support: I provide guidance, advice, and support to colleagues, teams, or departments within the organization based on their specialized knowledge.
  • Quality analyst: I review and evaluate work within their area of expertise to ensure accuracy, quality, and adherence to industry standards.
  • Supervisor: I monitor the performance of team members, provide feedback, conduct performance evaluations, and support professional development through coaching and mentoring.
  • I am also responsible doing the final interview or filter the applicants based on their experience and what our campaign is in need.

Medical VA

Industry:

Healthcare / Medical

Employment Period:

August 2022 to June 2023 (10 Months)

Duties and Responsibilities:

  • I do schedule patient's appointments for their pain management. And also manage the prior authorization for the procedure from their insurance. I also handle the chart of the patients (personal information, doctor's documents)

Education History

Field of Study:

Major:

Graduation Date:

January 1, 2001

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 2005

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Graduation Date:

January 1, 2009

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Nursing

Major:

Graduation Date:

January 1, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Medical Records Research, Medical Informatics, Customer Service, Back-office, Virtual Assistant Skills, Administrative Support, Data Entry,

INTERMEDIATE ★★

    Inbound CallsBillingOutbound CallingInsurance ConsultingChat Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.67/hr

Judith

Candidate ID: 506252


ADVANCED

    Data Encoding, Data Entry, Customer Service, Online Teaching...

INTERMEDIATE

    Accounts Receivable Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.06 per hour or $USD 698.92 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Judith is a Computer Science graduate and has 20+ years of experience. Her career started when she was employed in a hotel resort as a Front Office cum Cashier and was promoted to Accounting-in-charge. She also joined an insurance company as a Data Encoder for 4 years. Since 2014, she has been an ESL online teacher to Chinese adult students on a flexible schedule. Simultaneously, she got hired in a BPO as a Customer Service Representative assigned to an education campaign.
  • Over the years, she became well-versed in performing the following:
    • Online teaching
    • Accounts receivable
    • People management
    • Encoding patient information
    • Proctoring and monitoring student's exam
    • Customer support via phone
    • Student technical assistance
  • As a Data Encoder, she
    • Accurately input and update data into the company database;
    • Conduct regular data quality checks to ensure accuracy and completeness; and
    • Collaborate with team members to streamline.
  • She is adept with Slack, Zoho, Twilio, Zoom, GoTo Meeting, Canva, Microsoft Office Apps (Word, Excel, Teams, Outlook), and Google Spreadsheets.
  • She can start immediately.
  • She is amenable to a morning or mid-shift, part-time or full-time position.
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Behavioral Summary

Judith is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Administrative Staff

Industry:

Hotel / Hospitality

Employment Period:

March 1999 to December 2007 (104 Months)

Duties and Responsibilities:

Front Office Management:
  • Greet and assist visitors with a professional and friendly demeanor.
  • Answer and direct phone calls to appropriate personnel. Manage incoming and outgoing mail and packages.
Accounting Clerk:
  • Assist with basic accounting tasks, including invoicing and reconciling financial records.
  • Collaborate with the finance team to ensure accurate and timely financial reporting.
  • Maintain organized and up-to-date financial records

Property Administrator

Industry:

Property / Real Estate

Employment Period:

October 2014 to May 2020 (67 Months)

Duties and Responsibilities:

  • Assisted in preparing property-related documentation, ensuring accuracy and compliance.
  • Managed property inspections and reports, implementing cost-effective maintenance solutions.
  • Supported property management activities, including lease administration and tenant communications.
  • Coordinated property maintenance requests and liaised effectively with vendors.
  • Performed data entry tasks to maintain accurate and up-to-date property records.

Data Encoder

Industry:

Insurance

Employment Period:

January 2010 to November 2014 (58 Months)

Duties and Responsibilities:

  • Accurately input and update data into the company database.
  • Conduct regular data quality checks to ensure accuracy and completeness.
  • Collaborate with team members to streamline data entry processes

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to May 2024 (50 Months)

Duties and Responsibilities:

  • Administered exams, ensuring strict adherence to established guidelines and 
  • security protocols.
  • Maintained a secure testing environment, vigilantly monitoring for irregularities and 
  • promptly addressing any issues to uphold exam integrity.
  • Accurately enter and update information in the company database.
  • Maintain and manage records, ensuring all data is current and accurate.
  • Acted as a Subject Matter Expert, providing specialized knowledge and guidance to 
  • support the team.
  • Communicated effectively with examinees, offering necessary instructions and 
  • support to maintain a positive testing experience.
  • Collaborated with team members to ensure smooth and efficient exam 
  • administration
  • Ensure data privacy and security protocols are followed at all times.

ESL Teacher

Industry:

Education

Employment Period:

January 2014 to May 2024 (124 Months)

Duties and Responsibilities:

  • Provided proactive support to students, fostering a positive and inclusive learning environment.
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Leveraged technology to enhance online teaching methods and communication with students.
  • Monitored student progress and offered constructive feedback to support their learning journey.
  • Engaged in professional development opportunities to stay updated on best practices in online teaching.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Science

Graduation Date:

March 23, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Data Encoding, Data Entry, Customer Service, Online Teaching,

INTERMEDIATE ★★

    Accounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15546695037
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Hire Remote Back-Office Administrators

Your business may have a strong front-end team driving sales and customer engagement, but without an efficient back office, everyday operations can quickly lose momentum.

Remote back-office administrators serve as the engine room of your business. They handle data entry, compliance checks, document processing, reporting, and other behind-the-scenes tasks that keep everything running smoothly.

With their support, your business stays organized, efficient, and ready to grow.

Here are the key benefits of hiring remote back-office administrators and how they help strengthen different areas of your business.

What Do Remote Back-Office Administrators Do?

Remote office administrators handle the essential tasks that keep your business running smoothly behind the scenes.

Here are some of their core responsibilities, along with the departments they support:

Core Responsibilities

Data entry and database management

They keep your records accurate and up to date by entering, organizing, and maintaining business data across multiple systems.

Payroll and timesheet processing

They handle employee time records, calculate hours, and prepare payroll details to ensure timely and accurate payments.

Document organization and digital filing

They maintain organized and accessible digital files for easy reference, compliance, and reporting.

Scheduling, reporting, and coordination

They assist in managing calendars, preparing reports, and coordinating between teams to keep workflows smooth and deadlines on track.

Procurement and supplier communication

They support purchasing activities, handle supplier correspondence, and help track orders to ensure business continuity.

Support Across Departments

Remote back-office administrators provide valuable support across multiple departments, including:

    • Finance and accounting – assisting with billing, expense tracking, and reconciliations
    • HR and recruitment – maintaining employee records and coordinating onboarding activities
    • Customer service and logistics – managing data, tracking orders, and supporting service teams
    • Project coordination – monitoring progress, updating records, and ensuring deliverables stay on schedule

By handling these responsibilities consistently and efficiently, remote back-office administrators help every department operate faster, stay organized, and deliver accurate results.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Why Australian Businesses Need Remote Back-Office Support

Running a business involves countless administrative tasks that take time and attention away from growth.

Admin support outsourcing gives Australian companies a smarter way to manage these functions:

Reduce Overheads Without Reducing Quality

Hiring local administrative staff in Australia can be costly when you factor in salaries, benefits, and office expenses.

Remote back-office administrators offer a cost-effective admin staffing solution while maintaining the same level of professionalism and quality.

Through Remote Staff, you gain access to pre-vetted Filipino administrators who are skilled, reliable, and trained in modern business tools.

Remote Staff also handles compliance, HR, and payroll management, ensuring a smooth and legally compliant working arrangement for your business.

This allows you to maintain operational efficiency and high-quality output while keeping expenses under control.

Scale Operations Smoothly

Whether you are a startup, SME, or established company, hiring remote back-office support services makes it easier to grow without expanding office space or increasing overhead costs.

Startups can build a solid foundation with administrative support, SMEs can scale quickly as workloads grow, and larger firms can delegate repetitive tasks to streamline operations.

Availing back-office outsourcing solutions offer the flexibility to scale up or down depending on your business needs, helping you stay agile in a competitive market.

Improve Efficiency and Accuracy

Remote back-office administrators use automation tools to simplify repetitive processes such as data entry outsourcing, report generation, and file management.

This reduces human error and improves turnaround time across departments.

Moreover, with DIWA (Diary of Work and Activity), Remote Staff’s proprietary time-tracking and productivity monitoring software, you also gain full visibility and accountability.

It tracks work hours, activity levels, and output to ensure your remote administrators deliver consistent, high-quality performance every day.

The Benefits of Hiring Remote Back-Office Administrators

Hiring remote back-office administrators provides practical advantages that directly impact your bottom line:

Cost Savings

Outsourcing back-office tasks to remote administrators can reduce operational costs by up to 70%.

You save on salaries, office space, utilities, and equipment while still gaining access to experienced professionals who deliver quality results.

With Remote Staff, you can hire skilled Filipino administrators at a fraction of the cost of local hires, allowing you to reinvest those savings into business growth and innovation.

Time Efficiency

By outsourcing administrative tasks to remote professionals, business owners and managers can focus on revenue-generating tasks such as client acquisition, product development, and strategy.

Remote back-office administrators handle the routine yet essential work that keeps your operations running.

This ensures that your team’s time is spent where it matters most and that productivity stays high across all departments.

Compliance and Reliability

Through Remote Staff, businesses gain peace of mind knowing that all engagements are managed with statutory compliance and proper documentation.

The platform oversees payroll, HR, and legal requirements to ensure smooth operations.

In addition, Remote Staff’s DIWA monitoring system tracks attendance and productivity in real time, providing transparency and accountability.

You can trust that your remote administrators are working efficiently and consistently throughout the day.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Skills and Qualities of a Great Back-Office Administrator

An effective back-office administrator combines technical skills, organization, and clear communication to keep business operations running smoothly.

Here are the key qualities that make them invaluable to any team:

Attention to Detail and Organization

Great back-office administrators are meticulous and organized.

They manage large volumes of data, records, and documents without losing track of important details. Also, their accuracy helps prevent errors in payroll, reports, and compliance documentation.

Furthermore, they maintain structured filing systems, which ensures quick access to critical information and smoother workflows across departments.

Proficiency in Top 10 Tools

Technical proficiency is essential for modern back-office executive roles.

Skilled administrators use a range of productivity and business software to handle daily operations efficiently and accurately.

Here are the top 10 tools that great back-office administrators are proficient in:

Microsoft Excel
For data entry, analysis, and financial reporting

Google Workspace
For collaboration and document management

Salesforce
For managing customer data and CRM tasks

Odoo
For integrated ERP and workflow coordination

Oracle NetSuite
For accounting, inventory, and business management

SAP
For enterprise resource planning and process automation

HubSpot CRM
For tracking client interactions and maintaining databases

Trello
For visual task tracking and project management

Asana
For managing workloads, timelines, and team collaboration

ClickUp
For organizing projects, automating workflows, and improving productivity

Proficiency in these tools allows remote back-office administrators to streamline processes, maintain accuracy, and support teams more effectively across different business functions.

Communication and Collaboration Skills

Strong communication skills are vital for coordinating with multiple departments and ensuring that tasks are completed accurately and on time.

Effective administrators provide clear updates, follow instructions precisely, and collaborate with team members regardless of location.

They use communication tools like Slack, Microsoft Teams, and Zoom to stay connected and responsive in a remote work setup.

These combined skills allow back-office administrators to bridge gaps between departments, maintain consistency, and support seamless business operations.

Hire Pre-Vetted Back-Office Administrators With Remote Staff

Finding the right back-office talent can be time-consuming, but Remote Staff can simplify it for you.

As one of the trusted administrative outsourcing companies, Remote Staff has helped over 3,000 SMEs in Australia and beyond build strong remote teams since 2007 through its proven recruitment and support process.

The platform offers access to skilled professionals in various business process outsourcing (BPO) roles, including administrative support, data management, payroll processing, and compliance monitoring.

Whether you need remote administrative assistance or full administrative team management, we provide cost-effective and scalable back-office outsourcing solutions tailored to your business needs.

Here’s how Remote Staff supports your hiring journey:

Hire Pre-Vetted Back-Office Administrators With Remote Staff

Finding the right back-office talent can be time-consuming, but Remote Staff can simplify it for you.

As one of the trusted administrative outsourcing companies, Remote Staff has helped over 3,000 SMEs in Australia and beyond build strong remote teams since 2007 through its proven recruitment and support process.

The platform offers access to skilled professionals in various business process outsourcing (BPO) roles, including administrative support, data management, payroll processing, and compliance monitoring.

Whether you need remote administrative assistance or full administrative team management, we provide cost-effective and scalable back-office outsourcing solutions tailored to your business needs.

Here’s how Remote Staff supports your hiring journey:

Dedicated Account Manager

Every client is assigned a dedicated account manager who assists throughout the hiring process.

They help identify the right talent, coordinate interviews, and ensure smooth onboarding.

Attendance and Productivity Tracking

Through the DIWA productivity monitoring software, you can track attendance, work hours, and activity levels in real time.

This provides full transparency and accountability across your remote team.

Payroll Guarantee

Remote Staff handles all payroll processing and guarantees that your remote administrators are paid accurately and on time.

This ensures compliance with employment and tax regulations while saving you the hassle of administrative work.

Ongoing Replacement and Redeployment Program

If a staff member is not the right fit, Remote Staff offers prompt replacements to minimize downtime.

The redeployment program also ensures skilled talent remains matched with suitable roles.

How It Works

Hiring a remote back-office administrator through Remote Staff is simple, fast, and fully supported by expert assistance:

Submit Your Staffing Requirements

 

Share your business needs, preferred qualifications, and desired work setup.

Remote Staff’s recruitment team reviews your requirements and begins sourcing the best candidates for your role.

Get Matched With Vetted Admin Professionals

 

You’ll receive a shortlist of pre-screened back-office administrators who match your criteria.

Each candidate has been carefully vetted for skills, experience, and reliability.

Interview and Hire Your Preferred Candidate

 

Conduct interviews to assess skills, communication, and culture fit. Once you find the right person, Remote Staff will assist with the onboarding process.

Start Working With Full HR and Payroll Support

 

Your new remote administrator starts working under Remote Staff’s HR and payroll management system.

The platform takes care of compliance, attendance monitoring, and payment processing, so you can focus on growing your business.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Frequently Asked Questions (FAQs)

Here are some of the most common questions businesses ask before hiring remote admin staff through Remote Staff.

What’s the difference between a virtual assistant and a back-office administrator?

While both roles may seem similar, their focus and responsibilities differ.

A virtual administrative assistant typically handles a wide range of general tasks such as scheduling, email management, and customer support.

A back-office administrator focuses on the operational and data-related side of the business, including documentation, reporting, compliance, and database management.

Their work supports the internal systems that keep your business running efficiently.

Can Remote Staff handle payroll and compliance?

Yes. Remote Staff manages all HR, payroll, and compliance requirements on your behalf.

This includes processing payments accurately and ensuring adherence to Australian and Philippine employment regulations.

How do I monitor my remote admin’s work hours?

Remote Staff uses DIWA, its proprietary time-tracking and productivity monitoring software.

It records attendance, work hours, and activity levels in real time, giving you full transparency and accountability.

Can I scale my admin team quickly?

Absolutely. Remote Staff’s large talent pool allows you to scale your offshore admin staff quickly based on your business needs.

Whether you need one administrator or an entire support team, the platform can match you with qualified candidates in a short time frame.

Build a Stronger Business With Reliable
Back-Office Support

Build a Stronger Business With Reliable Back-Office Support

Your front-end team may drive sales and customer engagement, but your back-office administrators keep operations steady, accurate, and compliant behind the scenes.

They handle essential tasks such as data management, payroll processing, and documentation to ensure your business runs smoothly every day.

Hiring through Remote Staff makes this process simple and worry-free.

You gain access to pre-vetted Filipino back-office administrators who are reliable, detail-oriented, and skilled in the latest productivity tools.

Remote Staff takes care of recruitment, HR, payroll, and compliance so you can focus on growing your business.

Save time, reduce stress, and improve productivity with trusted remote back-office professionals.

Check available profiles below or request a callback today to get started!

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?