10 Most Profitable Industries in Australia

• I worked as a Researcher.
• I researched or helped him to find info or something that he wants to me check.

• I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

• I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
• Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

• I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
• Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

• I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
• The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

• As a Virtual Assistant, I assisted with admin tasks
• Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
• Do research regarding podcast and speaking/conference/events and contacted or emailed client.
• Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

• Email Management - responding to emails on behalf of client
• Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
• Travel Management - schedule flights, books hotel accommodations or reservations for clients
• Phone Handling - doing outbound call to follow up on reservations
• Internet Research of drop-off information (Zip codes and streets) and patient's information
• Database management - updating ambulance and patient schedules and ambulance information on client's main system
• Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
• Send daily reports

• I worked as Level2 Technical Support Representative for POTS line.
• I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

• I worked as Project Manager for the Return equipment in a  telephone company.
• I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
• I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• Prepare quantification for gross quantity of owner supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take off and bill of quantity.

• Managing, monitoring and interpreting the contract design documents supplie
• Checking plans, drawings and quantities for accuracy of calculations.
• Ensures that all materials used and works performed are as per specifications.
• Overseeing quality control and health and safety matters on site.
• Day-to-day management of the site, including supervising and monitoring the site labor force and the work of any subcontractors.

• Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing. 
• Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company. 
• Create monthly performance reviews and reports focusing on overall sourcing requirements.
• Coordinate with vendor on continuous quality improvement.

• Prepare quantification for gross quantity of owner-supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take-off and bill of quantity.

• Reviewing construction plans and specifications to determine the type and amount of insulation material needed for the project.
• Calculating the amount of insulation material needed for the project, taking into account factors such as the size of the building, the type of insulation material being used, and any special installation requirements.
• Review, verify and complete JSA for the completed projects.

• Pre-Award Management and Post award management of contracts.
• Conduct Contract review and prepare necessary departures for negotiation.
• Amend Construction contracts as what has been agreed upon during the negotiation part
• Prepare necessary Notices and letters (Notice of Delay, Variation etc.) as per the Contract requirement.
• Manage disputes and dispute resolution
• Preparation of various claims
• Preparation of Adjudication application and response. 

• Liaise with parties involved in the construction contract by addressing, monitoring and risk controlling ensuring the contract is executed from design, tendering, construction, and final stage.
• Review plans, specifications and contracts to ensure the correct equipment, material and subcontractor services are ordered and/or purchased
• Prepare monthly project reports and make presentations at meetings
• Support negotiations of claims, manage contractual changes, and resolve disputes or conflict resolution with Contractors
• Assess and prepare claims from suppliers • Ensure project members use the contract correctly
• Provide process recommendations to develop, improve contracts and management
• Determine or negotiate contract terms and conditions, award supplier contracts or recommend contract awards
• Manage paperwork related to contracts
• Establish delivery schedules, monitor progress, and contact clients and suppliers to resolve problems
• Work with project managers, architects, engineers, owners, and others to make sure project goals are met.

• Assisted customers via phone calls, emails, and chats.
• Managed the tracking of returns and deliveries for parcels from local stores.
• Took on the role of escalation support and process trainer.

• Served as dispatch support for the Amazon home delivery project in 2020.
• Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
• Contributed to the loss prevention team by identifying and resolving missing parcels in store

• Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
• Initiated technician dispatches to the area if problems could not be resolved over the phone.
• Coordinated with the network office for outage diagnosis. Sales

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Helped customers understand their bills through phone calls.
• Assisted customers in the activation of their phones.
• Created new additional accounts for customers.

• Proof reads articles that will be published for e-commerce websites.
• Create Contents for specific topics as per client request

• Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
• Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
• Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
• Provided logistical support to streamline project planning and enhance efficiency.

• Ensuring that customer service representatives on the floor adhere to client expectations
• Providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company
• Quality Talks for new-hire batches
• Call calibration with clients
• Call certification for trainees
• Call audits and coaching
• Reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines
• In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

• Load and process incoming claims in Salesforce
• Communicate claims/issues to the team
• Quality meetings with client
• Communicate with customer the progress and status of their claim
• Communicate with Operations to resolve claims
• Load claims to Freight Forwarders for damage in transit
• Generate credits as required and upon confirmed receipt of goods returned
• Prepare documentation for refunds and forward to Accountant to process
• Weekly Claims Report to Operations Manager
• Co-ordinate contractors and repairs nationwide

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations.

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations

• Consistently earned the "Top Performer of the Month" award for our account.
• Have earned the company's Platinum Award for completing 9 years of service with the company

• Responsible for assisting, adjusting, and reprocessing medical claims.
• Responsible for finding health care providers and facilities for customers with medical needs.
• Responsible for quoting benefits for client’s medical coverage.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates

• Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
• Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
• Send booking confirmation to the customer and amend if necessary.
• Document changes in the system

• Receives booking request via Google Mail.
• Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
• Responds to email inquiries via Google Mail.
• Do re-booking for customers.

• Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
• Receives booking inquiries from customers via Outlook Express.
• Receive visa applications and Holidays Package requests from the customers.
• Analyze and read the Fare rules.
• Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
• Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
• Ensure that the system content is in order and working properly based on the requirement.
• Prepare data and manage their booking documents/ procedure are in place.
• Did up-selling of promos and packages during on call.

• Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
• Processed bookings mostly specialized for Military Fares and Reservation System
• Upgrade and up sell bookings and reservations
• Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
• Assessed Credit Card Payments and other payment methods.
• Analyze and familiarized the fare rules.

• Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
• Responsible in overall workaround of their online website.
• Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
• Ensure the system capabilities are in process.
• Responsible in addressing escalations to higher department.
• Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
• Issue tickets using Abacus and Sabre portal.

• Did International and domestic reservation using Abacus and Amadeus.
• Navigate reservation System and Tour Packages
• Dealt with the customers through phone calls and email.

• Provided troubleshooting steps over the phone to resolve application and connectivity issues reported by the customer.
• Bridged gap between company and consumers and ensured to make both ends meet without compromising the best interest of the company.
• Answers concerns regarding billing and other charges on the bill.
• Gave credits to qualified customers.
• Provided courtesy or escalated callbacks to customers who had repeated issues or complaints about the Level1 representative they spoke with.
• Performed SME/Floor support duties and served as Team Lead back up.

• Responsible and 100% accountable for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver
• Provide complex aftermarket ordering and service support 
• Receive order requests from customers and validate the accuracy of the information provided
• Proactively maintain an understanding of escalation processes established for each step of order lifecycle, ensuring it is followed when needed

• Reviews client contract and ensure that the service delivery provided are within the agreement.
• Provide client order quotation and invoicing based on the contract signed by the client.
• Improve overall customer experience for production and service delivery activities
• Ensure SLA’s are achieved and client expectations are met (or exceeded) by the team.
• Point of escalation.
• Create process improvement and action plan to drive continuous improvement. Conflict management. Incident management.
• Work closely with Professional Services, project resource members and cross-functional teams.
• Provide training/mentoring to new hires
• Review and provide performance feedback/appraisal to resource and Manager. Attend management and client call.
• To provide reports to an agreed schedule (or on request), including management and account performance reports.
• Escalate issues to Manager/Director when there are quality issues to help minimize recurrence.
• Reviews and set yearly team goals with the team Manager and Director, cascades and explains it to the team to make sure everyone is aligned to these goals and that they will know how these will be met.

• Pulled up all existing tickets, equally distributed these amongst the team on a daily basis
• Handled Tier3 Level tickets and assigned to the appropriate team

• Made outbound calls based on the tasks assigned to my bucket.
• Reviewed short term disability documentation requirements
• Disability claim endorsement to Short Term Disability Examiner for review/approval. Followed up on missing requirements for the disability claim.
• Scheduled follow up as needed.

• Provides assistance over the phone to customers.
• Performed retention call evaluations. Handled retention calls.
• Made collection calls for unpaid invoices. Managed all communication channels like email, SMS, and chat
• Responsible in equal messaging task assignments and ensuring all tasks are completed within the SLA allotted for each task.
• Call quality evaluations for phone representatives.

• Develop custom functionality on PHP based sites.
• Add custom plugins or customize existing tools
• Working on existing custom plugins, either to troubleshoot or make updates and amendments. This also includes integrations to APIs or other third party systems.
• API integrations in existing PHP based sites.
• Adhoc : Code themes or designs into CMS platforms such as WordPress or SiteSuite Platforms and diagnose and fix existing site issues or errors, could be plugin or code related.

• Working on more than 3+ projects at any given time.
• Set Up The Site As Preview
• Setup Child theme where applicable
• Edit and customize WordPress Sites
• Add content, menu/page or widgets, change color, background, logo/favicon or any CSS changes
• Optimize speed and performance of WordPress websites
• Migrate WordPress web sits from sub-domain to root / one domain to another/ one host to another host
• Customize security Plugin, add and edit to your core file to increase your WordPress security
• Develop WordPress websites from requirements provided by the client.
• Optimize the theme and plugins performance. Ensure that such are used as possible.
• Understand the importance of position of H1, H2, H3 tags in the home page and subsequent other page on the website.
• Fix bugs in the theme and plugins where required.

• Implement a PSD layout web design in to functional HTML5/CSS.
• Develop web applications mainly using WordPress, Drupal and Joomla
• Convert Photoshop Designs into a functional Web layouts using HTML5 , CSS, jQuery and any other web tool applications.

• Our main task is to develop and implement a web site application.
• Develop web application using PHP, MySQL, JavaScript, Ajax and any web tools.
• One on one interaction with the client through chat.

• Our main task is to develop and implement an enterprise web application.
• Develop web application using J2EE, JSP, Servlet, MySQL, JavaScript, Ajax and any web tools.
• We interact with the Business Unit and interpret the information into an application.

• Main task is to develop and implement web based application.
• Develop web application using PHP, CakePHP, Ruby on Rails, Drupal, WordPress, MySQL, jQuery ,JavaScript, Ajax and any plugin scripts like Lightbox, TinyMce and any web tools.
• Also I do some 3D game development using Lite c and GamesStudio A7

• Develop web applications.
• Develop web applications from scratch or enhance existing websites.
• Develop web application using PHP, CakePHP, jQuery, JavaScript, MySQL, WordPress, HTML, CSS

• Mainly Working on Magento, Cakephp and WordPress projects.
• Bug fixing, Reskinning old site template, Create new functionalities.

• Coding to develop websites , tools or systems
• Coordinate with Department Head, Team Leader and Project Manager about the project or task
• Accountable for tasks assigned and should be delivered on time
• Update and maintain sites

• Core WordPress 
• Hook WordPress 
• Functions WordPress
• Convert html WordPress 
• Convert PSD WordPress 
• Using Contact-Form-7

• Building Websites using Drupal 7 application.
• Create a project estimate.
• Make a weekly task for developers using Jira
• Assign task to developers.
• Fixing Bugs logged in Jira Project management.
• Manage Projects.
• Create Drupal Sites From ground.
• Create WordPress Sites From Ground. 
• Convert PSD to Working Drupal Website.
• Convert PSD to Working WordPress Website

• Creating Wordpress Websites.
• Responsible for Maintaining and bug fixing of the sites.
• Enhance and generate SEO results for the sites.

• Executed digital marketing campaigns across social media, email, and web platforms.
• Managed daily social media operations: content creation, scheduling, and performance tracking.
• Developed engaging content for Facebook, Instagram, TikTok, and LinkedIn .
• Collaborated with design and product teams to align with brand guidelines.
• Monitored trends and competitor activities to enhance strategies.

• Designed high-impact materials for digital and print platforms (social media graphics, ads, brochures).
• Collaborated with marketing and sales teams to create cohesive visual campaigns.
• Supervised junior designers, ensuring quality, consistency, and adherence to brand standards.
• Contributed to brand development and refined visual identity.

• Led production of marketing materials: videos, graphics, social media content, and presentations.
• Translated business goals into compelling visual storytelling.
• Ensured all content aligned with brand identity across platforms.
• Monitored trends to keep content relevant.

• Managed daily operations of the video production team, ensuring smooth workflow from pre-production to post.
• Coordinated production schedules, timelines, and resources to meet deadlines.
• Managed budgeting, procurement, and vendor coordination.
• Supervised production crew and freelancers, ensuring quality control and efficient delivery.

• Monitored data entry processes to ensure high-quality content uploads.
• Reviewed digital entries for consistency and compliance with quality standards.
• Provided feedback to teams to improve content accuracy and performance.
• Documented and tracked QA reports for process improvements.

• Supervised the production team for event coverage and project execution.
• Managed timelines, task delegation, and on-site logistics for photo/video shoots.
• Designed layouts and graphics for print and digital media.
• Maintained quality standards and contributed to business development.

• Prepare Site and shop fabricated detail drawings and BOM of Boiler Non pressure parts equipment which are 2D drawings and 3D models using AutoCAD as my main tool in drafting. To be more specific, the fabricated non-pressure parts consist of the following:
  • Air and Gas ductworks
  • Air and Gas Ductworks Support
  • Air and Gas Duct Platform
  • Ductworks Attachments (Measuring Nozzle, Manhole, safety fence)
  • Buckstay Paneling CAD Modelling
• Tools: Autodesk Inventor AutoCAD Creo Parametric SolidWorks Autodesk Vault

• Conceptualize design of professional audio equipment, musical instruments and their related products from its cosmetic appearance to its structure through coordination with Project Manager and achieving his requirements.
• Design and provide Mechanical Part drawing and specifications for manufacturability and serviceability in a high-volume manufacturing environment.
• Prepare and supply detailed assembly drawings with parts list, assembly information and product views and sections to support prototyping and product departments.
• Prepare, check and ensure accuracy of Bill of Materials (BOM) and its structure.
• Analyze engineering problems and propose corrective action and implement design improvement for developing models.
• Issue the necessary design change notice and initiating the execution of the design change.
• Manage the design data and competent libraries through the use of Autodesk Vault.
• Provides complete 3D Assembly for product rendering.
• Provides 2D Part drawings for reference in manufacturing purposes.
• Provides complete 2D assembly drawings for reference in Production assembly side.
• Through checking and making sure that every quantity update reflects on the BOM.

• Produce 3d Model that conforms with the applicable standard to be reviewed and approved by the Chief Engineer and Mechanical Engineers.
• Produce Parts detail drawings, complete with BOM, GD&T, welding symbols, Surface treatment and finishes for fabrication
• Produce Assembly drawings, General arrangement drawings and Site arrangement drawings for client reviews and approval
• Provides a cost effective and adequate solution to some design problems when installing products on site.
• Provides solution with regards to transporting products prior to testing, installation and commissioning.
• Analyze engineering problems and propose corrective action and implement design improvement for developing models.
• Issue the necessary design change notice and initiating the execution of the design change.
• Manage the design data and competent libraries through the use of Autodesk Vault.
• Create and/or Revised P&ID drawings for client's approval.
• Assign Part numbers to every fabricated material and Purchased items for proper documentation.
• Provide support to additional deliverable.

• Create new or revise existing 3D models based on specifications provided by the Design Engineer or Project Manager
• Create 3D models based on hand sketch or verbal instructions from the Design Engineers or Project Manager 
• Prepare Part detail, Weldment and Assembly drawings for fabrication
• Ensure that the proper GD&T is specified on the Machining drawings and Weldment Drawings
• Ensure that the BOM is complete and correct with the proper descriptions for smooth transitioning to Procurement
• Prepare detailed assembly drawings using sections, exploded views and step by step procedures
• Prepare Sales layout drawings to meet client's requirements as instructed by the Sales Manager Ensure that the Sales layout drawings conform with the PFD that the Sales Manager provided
• Prepare shipping layout drawings (Air Freight and Sea Freight) for easy packing for the production people 
• Prepare spare parts drawing Catalogue to be used for customer's manuals
• Other duties provided by the Engineering Supervisor

• Create new or revise existing 3D models based on specifications provided by the Design Engineer or Project Manager
• Create 3D models based on hand sketch or verbal instructions from the Design Engineers or Project Manager
• Prepare Part detail, Weldment and Assembly drawings for fabrication
• Ensure that the proper GD&T is specified on the Machining drawings and Weldment Drawings
• Ensure that the BOM is complete and correct with the proper descriptions for smooth transitioning to Procurement
• Prepare detailed assembly drawings using sections, exploded views and step by step procedures
• Prepare Sales layout drawings to meet client’s requirements as instructed by the Sales Manager
• Ensure that the Sales layout drawings conform with the PFD that the Sales Manager provided 
• Prepare shipping layout drawings (Air Freight and Sea Freight) for easy packing for the production people
• Prepare spare parts drawing Catalogue to be used for customer’s manuals 
• Other duties provided by the Engineering Supervisor

• Online teacher to Chinese Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills

• Calling all local companies in Singapore to assist them in hiring applicants on each vacant position that they have.

• Calling leads to pre qualify them and transfer it to a live agent

• Lead Mining, lead searching on different platforms, finding the names, emails and the best number to reach that person.

• Online teacher to Korean Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills.

• Calling business owners who might be interested to invest in Biotechnology.

• Cold Calling, calling how owners if they would be interested in selling or if they would consider selling their property.
• Sending text messages

• Handling the company's Social Media accounts, promoting the company's services as well as sending emails to different prospects. 

• Cold Calling, calling home owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Cold Calling, calling owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Calling business owners to see if they are in need of cleaning services. We offer them a free site visit to check what help they need when it comes to our cleaning services.

• Develop and improve upon existing marketing strategies
• Consult market research to assess current trends and brand awareness
• Help organize and implement market research to produce relevant marketing information
• Network with suppliers, partner organizations, large contractors and other professionals.
• Help produce reports, company brochures, and related marketing materials and literature
• Develop new marketing initiatives such as social media, events or crossover collaborations to strengthen engagement with target audience
• Monitor corporate branding applications across the projects’ marketing materials to deliver quality corporate brand image consistently
• Oversee all marketing activities, take metrics and write performance reports
• Monitor market trends, analysis consumer markets activities to identify opportunities
• Liaise with internal and external teams to ensure that tasks are completed and programs are delivered on time 

• Devising SEO, SMM and SEM strategies to drive online traffic to the company websites
• Tracking conversion rates and making improvements to the websites if necessary, or coordinating with an IT resource to implement technical changes if needed.
• Developing and managing digital marketing campaigns including, but not limited to, branding campaigns, e-commerce and Adwords campaigns 
• Utilizing and implementing a range of techniques including paid search, SEO and SMM.
• Overseeing the social media strategy for the company.
• Managing online brand and product campaigns to raise brand awareness.
• Managing the redesign of the company website.
• Improving the usability, design, content and conversion of the company website
• Responsibility for planning and budgetary control of all digital marketing
• Evaluating customer research, market conditions and competitor data.
• Review new technologies and keep the company at the forefront of developments in digital marketing.

• Collaborate with content and creative team in building social media campaigns for YuneOh and its partners. 
• Plan and execute social media strategies for acquisition.
• In-charge of creating, managing, updating and engagement of all social media platforms for YuneOh. This includes but not limited to: a) Generate, edit, and publish daily content that would entice community members to take action. b) Set up and optimize company pages within each platform to increase the visibility of the Company's social content. c) Create media plans for all social media campaigns
• Generate analytics reports and manage analytics platform for all Social Media accounts of YuneOh. This included but not limited to: 
  • Continuously improve the appropriate social data/metrics, insights and best practices.
  • Generate daily, weekly and monthly reports for YuneOh's social media platforms and YuneOh's campaigns.
  • Create weekly report on social media trends and recommendations
  • Create weekly analysis of social media platform and all campaign performance 

• Oversee PPC and paid social campaigns with a monthly budget exceeding AUD $1M, reducing cost-per-acquisition (CPA) by 20% through strategic bid optimization and audience targeting.
• Design and execute multivariate tests on ad creatives, landing pages, and bidding strategies, increasing conversion rates by 10%.
• Maintain an average Google Ads Quality Score of 8+ through keyword refinement and ad relevance optimization.
• Deliver weekly performance reports and strategic recommendations to senior leadership, driving data-informed campaign adjustments.

• Managed PPC campaigns for multi-family real estate websites, optimizing ad copy and landing pages to boost lead generation by 10%.
• Supported cross-functional teams in aligning paid ad strategies with website content updates, enhancing user engagement.
• Trained stakeholders on paid search best practices, improving campaign performance and client satisfaction.