5 Advantages of a Remote Work Setup: Should Your Company Operate Remotely After the Pandemic?

• Receives trouble calls on equipment and diagnoses problems from branches. Actual visit if necessary or remote assistance.
• Setup new KoopCAS access for newly hired employees.
•  Assist end-users in using  Accounting System in order not to hamper their daily transactions. 
• Responsible for making new Account Ledger setup.
•  Responsible for receiving system backups from branches and restores backup to Head Office Server.
•  In charge of system backup and recovery
• Server Maintenance (OpenSUSE, Novell Netware)
•  Prepare monthly MIS reports of branches and data consolidation.
•  Installs and troubleshoots computer hardware, software and peripheral devices.
•  Performs hardware and software maintenance and keep computers free from viruses, malwares and other threats.
•  Maintain (LAN/WAN) Network and Internet connectivity of the company and branches.
•  Responsible of purchase orders, tracking of such order, and tracking or repair orders. 
• Responsible for employee and member ID card production.
•  Create promotional materials banners, tarpaulins and ID Designs of the company.
•  Website design and administration using Joomla for company website updates.
•  Web Projects: developed utility tools using HTML, CSS, PHP, MySQL

• Conducts data gathering / system analysis to our clients before the implementation phase of our accounting software 
•  Conducts software orientation and training client users.
• Server installation and setup.
• Create and provide user manuals, video tutorials to users.
•  Document issues, errors and bugs. 
• Ensure clients being handled are properly implemented user (Trello – a project management tool)
• Technical Support assistance to users:
  • Phone support, Remote support, Chat support and On-site Support.

• Conducts data gathering / system analysis to our clients before the implementation phase of the accounting software  product.
•  Server installation and setup.
• Create and provide user manuals, video tutorials to users.
•  Document issues, errors and bugs using (IssueTracker an in-house custom bug tracking app)
•  Ensure clients being handled are properly implemented user (Trello – a project management tool) 
• Technical Support assistance to users:
  •  Phone support, Remote support, Chat support and On-site Support.

• Website Development using JOOMLA.
•  Develop Web Applications. (Using Laravel, PHP, MySQL, HTML, CSS, Bootstrap, Javascript)
• Website Administrator (manage CPanel, Webhosting)
•  Facilitate Jr. Programmers Project Status Reports.
•  Ensure weekly upload of source code backups of projects in GIT
•  Ensure R&D protocols are properly implemented and performed by programmers.
•  Database migrations:
  •  Database Analysis
  •  Prepare migration scripts
  •  Migrate old data to MySQL DB for the new system 
•  Technical Support for accounting software 

•  Website Design using Divi Themes, Avada, Visual Composer in WordPress.
•  Creating child themes for custom designs in WordPress sites. 
• Develop websites using the following technologies (HTML, CSS, Bootstrap, Javascript, JQuery, PHP, MySQL and Laravel).
•  Content Management System (WordPress, Joomla, Opencart) 
• WHM and CPanel Administration.
• Knowledge on FTP (File Transfer Protocol) and SSH (Secure Shell)
•  Apply basic SEO to content post of a website. 
• Email Marketing
• Knowledge on Photoshop

•  Write programming code, either from scratch or by adapting existing website software and graphics packages to meet business requirements for the Tourism Office.
•  Upload the site onto a server via FTP and register it with different search engines.
•  Familiarity with Photoshop graphics editing.
•  Website Technical Support: Test the website and identify any technical problems. 
• Assist local government units and community-based associations in website and mobile app development for tourism and entrepreneurship.

• Develop web application for the barangay and integrate other utility tools.
• Maintains and update code on the application for additional requirements from clients.
• Test app modifications and updates.
• Troubleshoot and fix any bugs encountered.
• Setup and implement application to actual server via remote access.
• Technical support.

• Website Development and Maintenance 
• Company official website
• Technologies used: (WordPress, HTML, JQuery, CSS, Bootstrap, PHP)
• Web App Development
• Develop in-house web utility app (MRB Portal)
• Test app modifications and updates.
• Troubleshoot and fix any bugs encountered.
• Technical Support.
• Write programming code, either from scratch or by adapting existing website software and graphics packages to meet business requirements
• Provides system support and user access on end-users of ICBS accounting system.
• Performs or runs SQL scripts for correcting erroneous data on the system using PGAdmin.
• Performs manual monthly batch processes of accounting system.
• Performs software testing before deploying the war file to live server.
• Provides and generate data for CIC Data Submission in compliance with Credit Information Corporation (CIC).
• Management Application Server (Glassfish) for war file deployment of ICBS.
• Management Reports Maintenance using JasperReports.
• Manage network infrastructure (Sophos UTM)
• Maintain (LAN/WAN) Network and Internet connectivity of the company and branches.
• Spiceworks IT Helpdesk enhancements and maintenance.
• Webhosting, CPanel and Email Administration (Hostgator).
• Familiarity with Photoshop for graphics editing.
• Website Technical Support: Test the website and identify any technical problems.

• Deal promptly and efficiently with customer's concerns regarding Elegant Themes' product
• Logging into the user’s WordPress site and troubleshoot
• Providing answers to commonly asked theme questions, and being able to provide answers on how to use all the different theme and plugin features.
• Providing small to mid-range PHP, HTML, CSS, or JavaScript customization to our users, but not limited to common error codes.
• Provide support in theme installation, plugin installation knowledge to the user.

• Website Development and Design.
• Maintain multiple WordPress websites.
•  Page Builders (Divi)
•  Manage domains and webhosting accounts.
• Technologies used: (WordPress, HTML, JQuery, CSS, PHP, Photoshop)

• Website Development and Design.
• Maintain multiple WordPress websites.
•  API Integration (IRS)
•  Page Builders (Avada, WP Bakery, Visual Composer)
•  Manage domains and webhosting accounts.
• Technologies used: (WordPress, HTML, JQuery, CSS, PHP, Photoshop)

• Designing platforms 
• Handling 3 websites creations 
• WordPress Development (elementor) 

• Responsible inhandling thecash register (POS).
• Suggested products that will increased sales
• Encourages customers through good communication skills and
• Standard Operating System ofthe company.

• Responsible in Presentation ofproofread materials for clients.
• Handle Phone Calls
• Deal with prospective clients.
• Follow-up Production status.
• Responsible for deliveries and issuance of DR's and Invoices
• Handling Weekly petty cash.
• Responsible in Liquidation of expenses.
• Handling Clients Quotations.
• Presenting and filing of Office Documents

• Responsible in monthly inventory of garments.
• Rovingpersonnel foroutlet salesandinventories.
• Handles customer and transactions using POS.
• Knowledgeable indoing all sales reports inalloutlets.
• Handles Phone calls and customer complaints.
• Handles garments coding for standard system.
• Prepares Monthly Inventory Report using MS Office.
• Responsible in making signages for marketing posters.
• Handles Maintenance and trouble shooting for POS.
• Handles issuance of Official Receipts and filing ofoutlet sales

• Responsible in Data Encoding of Real Estates Payments using software
• Manual coding of real estate bin cards for computerization.
• Analyzing real estate Bin Cards.

• Render service tothecustomer by following Company's SOP.
• Promote suggestive Selling and fine dining experience.
• Usher assistance to Guest.
• Responsible in maintaining cleanliness and SOP at Dining Area.
• Responsible in taking orders and serving.
• Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

• In Charge in preparation of jobsite monthly expenses per project.
• Purchasing of Jobsite materials as per jobsite request.
• Preparation of weekly payables.
• Prepare uptodatepurchases report.
• Handle Phone calls.
• Jobsite monitoring daily reports andschedules.
• Checking daily incoming and outgoing commodities.
• Reporting directly to superiors for jobsite updates.
• Deals with sub contractors and jobsite engineers for daily accomplishments.
• Responsible in filing documents and receivables.
• Handles Monthly reports/ miscellaneous expenses for Main Office.
• Prepares Weekly Vale and Payroll
• Handles Releasing ofpayroll, and Weekly Vale
• Handles Suppliers Collection.
• Prepares Payables and expenses.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients and suppliers.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute tothe team.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
•  Order anddispensesupplies.
• Prepare andrelease checks.
• Provide services to customers, such as order placement and account information.
• Review work done for correct spelling and grammar, ensure that company format policies are followed.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
• Contacts clients or colleagues ondifferent transactions of the company.
• Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
• Screens andentertains visitors; ascertains nature orpurpose of visit.
• Receives, releases, files, sorts, indexes and records documents.
• Prepares document quotations, reports and writes correspondences.
• Sends fax communications and ensures clear copies are sent.
• Reminds/updates schedule of meetings, seminars and client calls.
• Performs typing jobs and proofreads the same.
• Makes reservations/coordinates venues fordifferent occasions as well as seminars.
• Records minutes of meetings.
• Performs other duties that may be assigned from time totime
• Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations fo roffice personnel.
• Complete forms in accordance with company procedures.
• Compose, type,anddistribute meeting notes, routine correspondence, and reports.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Manage projects, and contribute to the team.
• Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
• Order anddispensesupplies.
• Prepare individual and group sales report.
• Provide services tocustomers, such asorder placement and account information.
• Review work done for correct spelling andgrammar, ensure that company format policies are followed.
• Supervise other clerical staff, andprovide training and to new staff.
• Prepare delivery documents and purchase requisition using SAP program.
• E-mail communication to clients

•  Directly working with the president in running different company.
• Executive and administrative work.
• Coordination with different Department and Clients
• Product presentation
• Corporate accreditation to different agencies
• Travel arrangements local and international
• Hotel Resevations
• Layout for company profile
• Arranging calendar of meetings

• Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
• Ensures that materials for meetings are received on a timely basis
• Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
• Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
• Coordinates withother LTGC officers/heads on corporate reports and other requirements
• Attends Senior Management meetings to take minutes
• Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
• Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
• Organizes and maintains files and records
• Maintains contacts in database
• Provides full administrative support to the Deputy COO
• Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

• General secretarial affairs and administrative work
• Coordinate executive communications, including taking calls, responding to e-mails, etc.
• Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
• Liaising with different stakeholders
• Travel Arrangement including airfare, hotel, car services, etc.
• Create reports and presentations,if needed
• Organized in maintaining documents, paper or electronic-wise
• Dealing with different partners
• Assist Director with any support required

• Act as the point of contact among executives, employees, clients and other external partners.
• Manage information flow in a timely and accurate manner
• Manage presidents' calendars and set up meetings
• Make travel and accommodation arrangements
• Track dailyexpenses andprepare weekly monthly or quarterly reposts
• Format information for internal and external communication memos, emails, presentations, reports
• Screen direct phone calls and distribute correspondence
• Handle confidential documents ensuring they remail secure
• Conduct research and prepare presentations or reports as assigned

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Track daily expenses and prepare reports
• Oversee the performance of other staff
• Act as an office manager by keeping up with office supply inventory
• Create information for internal and external communication — memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

• Responsible to deliver proactive support and administrative services, including:
  • Calendar/Meeting Management
  • Email Management
  • Travel Management
  • Expense Management
  • Events Management
  • Timesheet Management
  • Telephone Management

• Provides administrative support to Senior Leadership Team
• This includes preparing various forms of internal and external
• communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

• Encoding of CADD drawings based on information provided to them by their Landscape Architect.
• Prepares shop/detailed drawings.
• Filing of all communication and instruction regarding the project for future reference.
• Check printing of all drawings for preliminary evaluation.
• Making drawing list for the purpose of indexing the drawings.
• Reviewing of drawings based on code and other standard drawing parameters. Coordination among peers the standard being used by the project.
• Writes down notes comments and outstanding issue encountered during encoding.
• If so required, go on overseas work to assist in the delivery of fast track project. Ensures and maintains quality for finished drawing. 

• Encoding of CADD drawings based on information provided to them by their Project Manager & Engineers.
• Prepares shop/detailed drawings and as-built drawings.
• Check the consistency of the written instruction to the verbal instruction received for it.
• Filing of all communication and instruction regarding the project for future reference.
• Check printing of all drawings for preliminary evaluation.
• Making drawing list for the purpose of indexing the drawings.
• Reviewing of drawings based on code and other standard drawing parameters. Coordination among peers the standard being used by the project.
• Takes care of printing setup and CTB files to be used on the drawings.
• Writes down notes comments and outstanding issue encountered during encoding.
• • If so required, go on overseas work to assist in the delivery of fast track project. • Ensures and maintains quality for finished drawing. 

• Home Improvement
• Residential project design
• Prepared complete set of Architectural, Structural, Mechanical, Electrical and Plumbing design plans using AutoCAD.
• Print in A1 size paper
• Have it sign and sealed with the designated professionals.

• Project in charge EEI project masonry and rectification works.

•  Encoding of MEPF drawings with regards to shop drawings and as-built drawings.
• Filing of all communication and instruction regarding the project for future reference.
• Check printing of all drawings for preliminary evaluation.
• Making drawing list for the purpose of indexing the drawings.
• Reviewing of drawings based on code and other standard drawing parameters. Coordination among peers the standard being used by the project.
• Writes down notes comments and outstanding issue encountered during encoding.
• Ensures and maintains quality for finished drawing. Projects Handled
• RMH Teleservice Center Fort Bonifacio, Taguig City (Shop Drawings: Mechanical Works and Plumbing Works & As-built Drawings)

•  Encoding of shop drawings.
• Coordinates
• Staking Plans
• Mock-up Plans Technical Assistant TSD
• Preparing of drawings for sub-contractors.
• Making drawing list for the purpose of indexing the drawings.
• Reviewing of drawings based on the sub-contractor's scope.
• Writes down notes comments and outstanding issue encountered with regards to the progress of the project.
• Ensures and maintains quality for finished drawing. 

• HVAC of High-end Residential Projects Los Angeles California
• Prepared complete set of Architectural, Structural, Mechanical, Electrical and Plumbing design plans using AutoCAD.

• Preparation of Ducts, A/C, Ventillation and Refrigerant Pipings.
• Encoding of HVAC drawings with regards to shop drawings and as-built drawings.
• Bill of Quantity and Materials Take-off.
• Check printing of all drawings for preliminary evaluation.
• Making drawing list for the purpose of indexing the drawings.
• Reviewing of drawings based on code and other standard drawing parameters. Coordination among peers the standard being used by the project.
• Writes down notes comments and outstanding issue encountered during encoding.
• Ensures and maintains quality for finished drawing.

• Civil works
•  Complete set of Architectural, Structural, Mechanical, Electrical and Plumbing design plans. 
  
   

• Complete set of plans Architectural, Structural, Mechanical Electrical and Plumbing using AutoCAD
• Commercial design (fitout)
• Residential project design

• Delivered 20+ WordPress/Webflow websites and 6 custom web applications end-toend, leading discovery, requirements gathering, UX flows, design coordination, development oversight, QA, and UAT.
• Built AI and CRM automation workflows (Go High Level), managing integrations, migrations, and sales funnel optimization for global clients.
• Translated business objectives into clear requirements, user stories, acceptance criteria, process flows, and documentation guiding design and engineering teams.
• Facilitated workshops, stakeholder interviews, and UX discussions to clarify scope, identify user pain points, and improve digital experiences.
• Mapped current and future-state workflows to streamline operations, reduce bottlenecks, and support cross-functional alignment.
• Managed Freshdesk ITSM support, triaging incidents, prioritizing tasks, and coordinating with dev/QA teams for timely resolution.
• Ensured smooth project delivery by balancing user needs, business goals, and technical constraints across AU, UK and US clients.

• Coordinated delivery of digital and marketing technology projects including Facebook ads, sales funnels, drop shipping setups, Amazon store optimization, and email marketing campaigns.
• Clarified requirements and managed timelines across marketing, design, and development teams to ensure alignment and on-time execution.
• Improved reporting, communication workflows, and documentation for better project visibility and client satisfaction.

• Led end-to-end delivery of e-learning and digital content projects, overseeing teams, resourcing, timelines, and client communication.
• Planned, executed, and optimized digital marketing initiatives including email campaigns, landing pages, paid ads, social media, and content marketing.
• Strengthened operational processes by developing documentation, refining workflows, and implementing performance tracking systems.

• Executed data-driven marketing initiatives, leading SEO/SEM strategy, optimization, and content planning.
• Improved campaign performance through market opportunity analysis, testing, and continuous optimization.

• Oversee day-to-day management of campaigns and ensure brand consistency
• Facilitate scaling brand and company awareness through various social media channels
• Work with brand to create and implement social media strategies monthly
• Ensure brand consistency in copy through tone, voice and terminology
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube, Instagram and LinkedIn
• Writing effective SEO content for blogs, websites and social media accounts and will coordinate with the SEO Specialist.
• Marketing all promotions online and in company website
• Will be designing different promotional ads and print outs using Canva or PhotoShop
• Will do some basic video editing for promotional ads in social media
• Will be using Google meet,Zoom,Skype communication
• Will be doing email marketing and create templates for it

• Booking hotel reservations Giving customers loyalty points that they can use on future bookings
• Providing customers the best accommodation
• Locating customers missing points from their previous bookings
• Making sure customer’s business is assisted efficiently during a call

• Taking customer calls and helping them resolve issues from their ends
• Assisting customers and educating them with billing concerns
• Selling company’s offers and bundles
• Empathizing with customer’s concerns Building rapport with customers
• Making sure the customers are well-accommodated and their concerns were settled.

• Audit company’s current social media presence
• Develop creative social media content pillars and planners
• Create graphics for contents
• Video editing
• Engage with audiences on a daily basis
• Posting social media content across all platforms
• Form key relationships with influencers
• Audience research
• Hashtag optimization
• Bio and profile update and optimization for better traffic and algorithm
• Analyze competitor activity
• Strategize, plan, and execute marketing plans for a better social media presence
• Weekly and monthly analytics observation
• Research current trends and keep up with social media updates to make sure techniques are generating exquisite brand awareness
• Daily monitoring of contents and engagements
• Develop campaigns to promote the brand
• Facilitate communities and develop discussions

• Effectively engage with community members, responding to comments, messages, and posts.
• Curate and share relevant and engaging content from various sources to keep the community informed and entertained.
• Foster positive relationships and connections within the community to create a sense of belonging.
• Monitor and moderate discussions, ensuring that community guidelines are followed and maintaining a respectful environment.
• Develop strategies to attract and onboard new community members to enhance the community's reach and impact.
• Develop original and engaging content, such as blog posts, videos, and infographics, to share with the community.
• Provide assistance and support to community members, addressing their questions, concerns, and issues.
• Track and analyze community engagement metrics, providing data-driven insights for improvement.
• Address and manage any conflicts or negative situations within the community effectively

• Creating attention-grabbing and engaging headlines to draw readers in.
• Developing persuasive and informative content for websites
• Writing persuasive copy that drives conversions and encourages action.
• Crafting effective email campaigns, including subject lines, body content, and calls-to-action.
• Developing concise and impactful posts for various social media platforms.
• Writing informative and engaging blog articles that resonate with the target audience.
• Writing in-depth and informative content pieces, such as brochures or ebooks.
• Creating consistent and impactful brand messaging across different channels.
• Writing content for newsletters that inform and engage subscribers

• Network Administration and support NOC Engineer for Hosted Servers and applications, Infrastructure.
• Analyze and diagnose software issues, Identify the roots cause and implement the effective solutions as per the Ticketing Systems applied.
• Monitor and Analyze daily Network Global Operations utilizing the monitoring applications and tools.
• Provide Remote Support for Global Data Centers and Infrastructure, updates security applications.
• Implementing software's updates as required.
• Provide Global Access and collaborate with cross-functional teams to identify and resolve software's and hardware's issues, ensuring smooth operations availability and preventing down time of Enterprise Network Operations.

• Responsible for promoting and selling Electronic Multimedia Devices.
• Installing and / packing electronic products.
• Creating necessary solutions to the customer needs in buying computer products.
• Assisting/orienting customers needs.

• Responsible for promoting and selling Electronic Multimedia Devices.
• Giving technical supports to customers.
• Assisting/orienting customers needs.
• Installing and / packing electronic products.
• Creating necessary solutions to the customer needs in buying computer products.

• Perform configuration and troubleshooting MS Office Applications, Outlook POP3 and IMAP Email, and network connectivity.
• Knowledgeable in Windows 2000 workstation/XP Environment Installation, patching, hardware and software troubleshooting.
• Knowledge in the complexities of IP Technical Support, e.g. understanding customers’ applications, various hardware configurations and interaction to the Enterprise Network.
• Troubleshoot hardware and operating system problems through an organized total system approach.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk. Experience troubleshooting technical issues; desktop and servers.
• Experience in responding to user questions related to hardware and software applications.
• Ability to instruct and communicate with novice and expert computer users relative to hardware and software support issues.
• Experience providing Helpdesk Level 3 support to all users.

• Troubleshoot hardware and operating system problems through an organized total system approach.
• Hardware and software installations, tuning, and maintaining.
• On-call rotation for off hour's support and scheduled maintenance.
• Perform daily NetApp system administration and maintenance.
• Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
• Develop and maintain documents on architecture and configuration.
• Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
• Ensure procedures are followed to maintain compliance with regulatory requirements.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk.
• Complies with all company health & safety policies and procedures.
• Maintaining & troubleshooting a domain controller with Windows 2003.
• Maintaining & troubleshooting around client PC's including remote node.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming/databases logic is required.
• Some routine IT tasks.

•  Make a daily Backup Data for all the servers used by the company, Domain server, Exchange Server, Safe Server.
• Administer the firewall (Fortigate 200A) and backup the system, add and remove users to the firewall for internet restrictions.
• Develop and enhance the firewall setting.
• Repair the network systems and some desktop application.
• Repair the desktop and provide a technical support to the users.
• Troubleshoot hardware and operating system problems through an organized total system approach.
• Hardware and software installations, tuning, and maintenance.
• On-call rotation for off hour's support and scheduled maintenance.
• Perform daily NetApp system administration and maintenance.
• Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
• Develop and maintain documents on architecture and configuration.
• Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
• Ensure procedures are followed to maintain compliance with regulatory requirements.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk.
• Complies with all company health & safety policies and procedures.
• Maintaining & troubleshooting a domain controller with Windows 2003.
• Maintaining & troubleshooting around client PC's including remote node.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
• Some routine IT tasks.

• Network Administration and support NOC Engineer for Hosted Servers and applications.
• Solid understanding of Cisco Switching and Routing protocol.
• Solid understanding of Palo alto NextGen firewall for trusted network connectivity for management and configuration.
• Nable, Datto Apps for Backup, IT Glue, Connect Wise CW, Windows 2003, 2008, 2012, 2016 & 2019 Family Servers, VMSphere, VEEAM Backup Server, Citrix Server and Clients, Microsoft SharePoint Server, Linux Redhat , MAC OS etc.

• Answering Incoming calls (Benefits and Oaims, Provider credentials.
• Floor Support/ Mentor
• Handling escalated customer questions, issues and complaints.
• Provide support to newly hired agents in the form of answering questions and providing direction.
• Assist agents in finding the answer to workflow inquiries.
• Track agent questions for future training and development initiatives.
• Provide feedback to Team Leads, as required based on assistance given to agents.
• Identify agent needs / opportunities and provide peer feedback to team.

• We are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology.
• In addition to troubleshooting, we act with full ownership, we discuss the benefits our software ofers to assist our clients with their practices.
• We interact with medical and healthcare professionals, staff and administrators to train them on our technology.
• Providing exceptional support to new clients and ongoing support and training to current clients is one of our objectives as a company.

• Serves as the single point of contact for all service delivery issues

• Manages service calls placed by the account from break to fix, end to end.

• Monitors, tracks, and reports monthly service delivery performance.

• Develops and generates monthly service quality and performance metrics.

• Presents monthly service performance metrics to the account at the executive level

• Handles Customer satisfaction issues, determining root causes, develops action plans, implements changes, and follows through to resolution.

• Perform full website audit and identify SEO problems

• Develop optimization strategies that increase the company's search engine results rankings

• Perform full content audit 

• Conduct keyword research and recommend keywords to target 

• Track, report, and analyze site organic traffic and conversions based on the site’s Google Analytics

• Develop SEO recommendations based on data-driven analysis (website architecture, content, linking)

• Plan and research SEO tactics and strategies for client growth

• Perform Competitive Analysis 

• Perform SEO experiments 

• Prepares Link Plan for the Link Building Team 

• Review SEO recommendations provided by the Consulting Team members

• Collaborate with colleagues from other departments (Link Building Team, Content Team, etc.)

• Prepare SEO Consulting Team SOP's. 

• Provide positive feedback to the clients

• Develop SEO strategies that align with client business KPIs

• Review and analyze client sites for areas that can be improved and optimized

• Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
• Data entry in excel for related reports (Pivot and Vlookup)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
• Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
• Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
• Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
• Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

• Update data in Ecommerce platform -
• Supporting Purchasing team
• Update price changes 
• Create new online product listings.
• Product data entry into e-commerce platform.
• Product description writing.
• Source data and pictures from vendors.
• Assist graphic artist in product image upload and editing.
• Monitor and update inventory fields.
• Customer service assistance as needed.
• Maintain and update relevant internal documentation.
• Assist in new product development as needed.

• Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
• Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
•  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
• Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
• Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

• Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
• Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
• Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
• Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
• Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
• Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
• Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

• Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
• Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
• Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
• Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

• Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
• Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
• Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
• Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
• Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
• Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
• Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

• Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
• Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
• Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
• Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
• Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

• Conducting market research and analysis to identify customer needs, market trends, and competitive landscape
• Monitor shipments and secure documents for customs clearing
• Communicate with Food Tech for product development and potential manufacturer’s
• Provide brief for product development
• Do final checking on the packaging of the items
• Work on product barcodes
• Collaborating with cross-functional teams, including, design, and marketing, to bring products to market
• Managing product development timelines
• Work closely with 3rd party companies for the deliverables
• Developing pricing strategies and positioning products in the market
• Building and maintaining relationships with clients, partners, and other stakeholders
• Negotiating and closing deals, contracts, and partnerships
• Collaborating with internal teams, including marketing, product, and finance, to ensure alignment with business objectives
• Developing and maintaining a deep understanding of the company's products, services, and industry trends
• Analyzing data and market trends to continuously improve business development strategies and tactics.
• Identifying new business opportunities and potential partnerships

• Setting goals and developing plans for business and revenue growth
• Maintain good relationship with clients
• Manage business and sales pipelines
• Market the school courses
• Solve client concerns and business-related issues
• Researching, planning, and implementing new target market initiatives
• Researching prospective accounts in target markets
• Pursuing leads and moving them through the sales cycle
• Provide strategic plans for digital marketing
• Developing quotes and proposals for prospective clients
• Supervise team members
• Attending conferences and industry events
• Setting goals for the business development team and developing strategies to meet those goals Reason for leaving: Further studies

• Responsible for Product Sourcing
• Checking algorithms in eCommerce Platforms for products that will import and sold in the market
• Responsible for monitoring various company databases to ensure the accuracy of inventory.
• Responsible for executing plans for a specific project
• Manage E-Commerce platforms of the company
• Responsible for product distributions
• Develop Marketing Strategies and plans
• Handle's social media platforms of the company
• Monitor and make monthly sales reports
• Handles client concerns and emails/ Customer Service
• Develop a strategy for content for social media
• Manage websites of the company 

• Responsible for monitoring various company databases to ensure accuracy of inventory.
• Responsible for executing plans for a specific project
• Manage E-Commerce platforms of the company
• Responsible for product distributions
• Develop Marketing Strategies and plans
• Handle's social media platforms of the company
• Monitor and make monthly sales reports
• Handles client concerns and emails/ Customer Service
• Develop strategy for content for social media
• Manage websites of the company 

• Conducted negotiations to resolve disagreements and misunderstandings to successfully resolveconflicts to the satisfaction of both parties.
• Prepare business proposals for clients
• Product presentations
• Monitor Monthly Collections
• Negotiate and look for prospect clients
• Manage a team

• Assisting customers with their billing concern
• Handling payments
• Sales offers
• Create ticket for technical issues
• Fix technical concerns
• Customer Service

• Scheduling and coordinating meetings, appointments, and events for executives.
• Handling correspondence, emails, phone calls, and sometimes acting as a liaison between the executive and other staff or external contacts.
• Booking flights, hotels, and transportation, as well as preparing travel itineraries.
• Creating, editing, and proofreading reports, presentations, and other documents.
• Organizing meeting agendas, taking minutes, and following up on action items.
• Managing sensitive information with discretion and maintaining confidentiality.

• Developing and implementing strategies to attract new members. Ensuring existing members are satisfied and engaged.
• Handling inquiries, providing information, and maintaining regular communication with members.
• Organizing events and activities to engage members and promote membership benefits.
• Maintaining accurate membership records and databases.
• Tracking membership statistics and preparing reports on membership trends.
• Working with other departments to ensure member benefits are properly administered.

• Labor control & Monitoring. 
• Prepare and Accomplish work permit & safety permit.
• Prepare and Control Documents specifically reports and permits.
• Create daily & weekly report.
• Secure approved plans/blueprint of the project.
• Prepare methodology.
• Prepare work schedule.
• Mapping of daily accomplishments against work schedule.
• Update and Coordinate site engineers and project managers for developments.
• Records and Documents actual activity.
• Ensure the availability of materials, tools & equipment.
• Mobilize and demobilize equipment.
• Conducts punch-listing .
   

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

• Receive inbound calls and perform outbound calls
• Update and evaluate customer/client account
• Check and Compute credit and debit of account statements
• Correct discrepancies and update customer account statement 
• Troubleshoot and configure system settings and hardware components
• Handling maintenance request
• Create lead of everyday transaction
• Follow up call on discrepant account
• Update customer accounts
• Transmit report to sales team and supervisor
• Prepare and Control all Documents

• Create canvassing material.
• Canvass and purchase supplies, materials, equipment, OEM, & Services.
• Issue Purchase Order.
• Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
• Create lead of daily MPR received and purchases.
• Create records on Purchase Orders and balances.
• Check and Monitor stocks and material arrivals.
• Check and monitor logistics daily pick up of goods and orders. 
•  Expedite urgent materials to site with documentation.
• Acquire daily usage report to site and comparison to planning.
• Prepare a tabulated report on actual usage and forecasted usage.
• Disseminate reports to the respective departments.
• Create a report on discrepant items and damages.
• Inspect actual delivered supplies, materials & equipment.
• Administer account payables to Purchase orders.
• Prepare and acquire company supporting documents for compliance.
• Filling request of License and permits
• Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
• Acquire mobilization permits and request convoy to Philippine National Police

• Assign as full stack developer
• Create system depend on the requirements
• Develop new features in existing applications
• Contributing to sprint planning
• Daily meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Production support

Environment: C# (ASP.NET,MVC3 (Razor), Light switch, Windows form, Console, Microsoft SQL)

• Create program depend on requirements
• Resolve issue log
• Create new system depend on the requirements.
• Database management
• Follow coding standard of the company

• Assign as programmer
• Resolve issue logs

• Assign as analyst programmer.
• Create new system depend on the requirements.
• Guide, mentor, and code review works of my team member.
• Develop new features in existing applications
• Contributing to planning
• Provide on-call/email support to sustain service continuity
• Weekly meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Handle and develop multiple project

• Assign as full stack developer.
• Create system depend on the requirements.
• Guide, mentor, and code review works of my team member.
• Develop new features in existing applications
• Contributing to planning
• Provide on-call/email support to sustain service continuity
• Daily meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Handle and develop multiple project
• Follow coding standard of the company