Tech Companies Case Study: Major Challenges and How Remote Working Can Help Them

The emergence of technology brought many opportunities for businesses to prosper. Modern technology solved so many problems like instant communication, information technology, deeper data analysis, etc.

Tech companies provide a wide array of services ranging from mobile applications, database management, social media channels, and more. It’s also present in almost all industries like healthcare, insurance, agriculture, and the list goes on.

And it doesn’t stop there! The world continues to evolve, and we are yet to see the best advancements in technology moving forward.

But there’s a lot of room for improvement in Australia’s tech industry. According to the economic advisory group AlphaBeta, the current trajectory of the industry is one of the worst-performing in the OECDs. It contributes around $83 Billion USD to the GDP and second last after Mexico.

But as a silver lining, it can be a source of GDP growth if cultivated at the same rate as the U.S., U.K., and Japan.

Challenges Faced by Tech Companies

But this fast-paced evolution is a double-edged sword. There are opportunities but looming challenges for tech companies every day. Some of which are:

Data Security, Cloud Management, and Privacy

Tech companies should be wary of data security and privacy issues that can be used maliciously. Many companies faced PR nightmares because of the mishandling of data privacy like Facebook’s Cambridge Analytica Scandal. Data privacy is a delicate aspect that all tech companies need to handle carefully.

Market Relevance and Branding

Ultimately, every business needs income to survive. Even with the best products and services on hand, a tech company needs to market themselves and strengthen their brand.

They have to continuously show the market relevance of their products and services. It can be through different social media platforms or SEO optimized pages to get more sales.

Innovation

Lastly, many tech companies grow quickly. But they die down because they lack innovation. More and more problems are yet to be solved. And new and better solutions pop-up every once in a while.

So tech companies need to be updated in their niche and explore other niches as well to provide better service. The good thing is, if they innovate, they thrive even further.

Remote Working Staff as a Solution

It’s evident that a fully remote team or a hybrid (both remote workers and office-based) team can be productive for your business.

Tech companies are in the best position to take advantage of a remote working setup. Twitter announced that its team would permanently work-from-home while Facebook is also preparing for the same setup.

Our homegrown tech giant Atlassian has closed down their Sydney offices due to COVID. But prior to this, they have started the remote working movement. They are hiring people outside Sydney to tap into a greater pool of quality talent at a potentially lower price.

And some of these Remote workers are currently outsourced in the Philippines.

Working with Remote Staff

You can enjoy the same advantages these Big companies have through Remote Staff. Over a decade, Remote Staff has helped tech companies build their businesses to succeed.

Tech companies who have contracted with us for over three years or more have outsourced the following roles to Filipino remote workers:

Virtual Assistants Roles

Admin tasks can take up your precious time without you even knowing it. Focus on the things that only you can do by hiring Virtual Assistants. Virtual Assistant Roles that are frequently hired by Tech companies are:

Virtual Assistant

• Can help with taking calls and answering emails
• Can provide administrative and clerical support
• Can do scheduling and arranging travel itineraries
• Can prepare corporate documents

Data Entry Specialist

• Can input data accurately
• Can input orders in the system for tracking
• Can provide data analysis for certain reports

Web Developers

Tech companies need to produce web content that’s not only pleasing to the eyes but can also generate sales.

That’s why they need web developers code websites that have exemplary UI/UX. And on the back-end, they need to maintain the websites and software to function well. Here are some of the roles they hire.

Front-End Web Developers

• Ensure optimized UI/UX design
• Coordinate website features to back-end
• Develop engaging user interface
• Integrate web design to best SEO practices
• Build website codes for campaigns
• Optimize website for speed and scalability
• Implement designs for mobile sites.
• Fix usability and bugs

Back-end Web Developers

• Integrates website elements with the server-side
• Builds website codes
• Optimizes website for speed and scalability
• Implements storage optimizations

Accounting and Bookkeeping

Handling financial records takes up a lot of time. Why spend most of your time here when you can use it for other income-generating activities? For the tech industry, an accountant or bookkeeper can be essential in tracking financial transactions for reporting purposes.

Bookkeepers

• Help you manage your books for day-to-day transactions
• Input data in accounting software
• Help generate reports.

Accountants

• Prepare financial statements in accordance with the proper standards
• Analyze financial statements for business solutions
• Prepare reports to be compliant with Australian taxation laws

Tech Support and Customer Service

No technology is perfect. There will be times when bugs or glitches are affecting your customers. So tech companies hire tech support and customer service representatives to help their clients with their concerns. Here are some roles they usually employ.

Customer Support Representatives

• Talks to clients over the phone or through chat for technical support
• Responds to queries over phone or chat
• Troubleshooting technical problems
• Asks for feedback relating to customer experience

IT Technical Support

• Maintains computer systems and networks
• Addresses technical issues
• Provides support like technical documentation
• Test current systems from exposure to threats
• Analyzes newfound vulnerabilities and safeguards the system from it

IT Help Desk Professionals

• Talks to clients over the phone or through chat for technical support
• Responds to queries over phone or chat
• Troubleshooting technical problems
• Asks for feedback relating to customer experience

Sales and Marketing

Even with great products, you need an exemplary marketing strategy to put your technology out there. And a robust sales and marketing team is essential for that endeavor. Here are the common roles Tech companies hire for this function.

SEO Manager

• Keyword research
• Setting up SEO tools and monitoring results
• Submitting content to other websites
• Researching backlinks
• Editing website content
• Improving the performance of your website

Content Manager

• Build Brand Identity.
• Managing Content from Blogs, Images, Video, and so on.
• Build a social media presence.
• Analyze website content and social media analytics

TeleMarketer

• Lead generation
• Appointment setting
• Prequalifying leads
• Telesales
• Lead nurturing

Marketing Assistant

• Support marketing campaigns
• Contribute to marketing strategy
• Creating marketing collaterals such as images and banner ads
• Maintaining social media platforms

Content Writer

• Write blog articles
• Newsletter copy
• Website copy
• Whitepapers
• Manuals and “how-to “ instructions
• Advertising copy
• Corporate communications

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