Understanding the Role of Appointment Setters: An In-Depth Guide

• Review prior authorization requests to ensure completeness and accuracy of information.
• Follow up with providers as needed to get additional information to complete the authorization request.
• Track and monitor authorization requests to ensure they are processed in a timely manner.

• Handle inbound and outbound calls from patients and staff in a professional and courteous manner.
• Schedule patient appointments, follow-up visits, and other necessary medical services.
• Assist with prior authorization requests for medications and treatments.
• Respond to inquiries from patients and staff, providing information and support to ensure a positive customer experience.

• Review and audit medical records for accuracy and completeness.
• Ensure patient records are kept in a secure, confidential manner in accordance with applicable laws and regulations.

• Provide assistance to patients by addressing their concerns about their FMLA, work notes, prior authorization and other medical records.
• Handle high volume of inbound, outbound calls and text messages with professionalism and courtesy.
• Extend a warm welcome to established, Zocdoc and Sesame patients, offering guidance when providers are running behind schedule.
• Keep providers informed of therapy advisories from pharmacies or insurance, ensuring the healthcare team remains updated on critical patient information.
• Act as a liaison between patients and pharmacies, facilitating non-controlled medication prescriptions and transfers as needed.
• Ensure that all tickets received via Zoho faxes are handled and resolved.

• Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

• Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Providing data and guides to help the sales team
• Developing and monitoring performance indicators

• Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
• Identifying new business opportunities
• Generating leads
• Qualifying prospects
• Developing relationships with potential customers
• Negotiating and closing deals
• Maintaining ongoing account management
• Achieving sales targets

• Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
• Answered phone calls from passengers, drivers and, operators.

• Answered phone calls where customers are inquiring about the products and closing sales.
• Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results
• Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

• Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

• Call Handling. Resolves product or service problems by accurately understanding the customer's issue. 
• Discuss bill related concerns. 
• Answer product and/or service questions or concerns. 
• Troubleshoot technical issues using all available tools. 
• Escalate to appropriate departments to expedite resolution of customer's issue.
• Provide exceptional customer service experience.

• Outbound Call Handling. 
• Calling customers who did not receive matches from lenders and offering Credit Repair. 
• Answer product and questions or concerns. 
• Provide exceptional customer service experience.

• Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
• Discuss bill related concerns.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Escalate to appropriate departments to expedite resolution of customer’s issue.
• Provide exceptional customer service experience.

• Acting as a first point of contact, dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Attending to all of the Executives meeting and listing/notating all important information about the topic/s.

• Taking Customers Order
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Answer product and questions or concerns.
• Provide exceptional customer service experience.

• Negotiating offers with the sellers.
• Taking email, chat, text and call.
• Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
• Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.

• Assisting customers with order status, delivery status, or any other pertinent information regarding their order
• Process payments
• Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
• Assisting customers with payment and payment arrangements
• Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Help customers process their payments

• Resolves customer complaints by investigating problems, and developing solutions.
• Handled a large volume of inbound calls.
• Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

• Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
• Calling potential buyers who recently applied for a loan and transfer them to the lender.
• Updating the database of potential clients and uploading to CRM.

• Provided customer support thru Email and live chats
• Responds to queries about the product
• Help customers with their complaints Place orders for customers Process returns

• Provides technical support to different clients
• Installing, configuring, and maintaining devices
• Application software
• System Management
• Assessing systems determining problems and providing solutions

• Specialized in E-Commerce (Amazon, eBay, and Shopify)
• Basic tasks of an Executive Assistant Administrative Tasks
• Customer Service Support
• Provide basic and advanced support to client

• Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
• Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
• Writing scripts for internal and external user support
• Create supporting articles and build their knowledge base
• Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
• Handle customer service and email support
• Answering few incoming calls and phone calls regarding payment updates from clients
• CRM (SuiteCRM) Management
• Documenting of the processes to be used for future training purposes
• Manipulating images in a tool like inkscape,
• Writing end-user help for our bespoke software systems
• Creating content inside our bespoke software systems

• Assist clients on scheduling appointments
• Helps generate leads for email marketing campaigns
• Handles lead data enrichment
• Prepare email and marketing automation
• Cold calling potential leads

• Deliver sales target
• Reach out to clients through different marketing means

• Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
• Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
• Presents sales, revenue and expenses reports and realistic forecasts to the management team

• Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
• Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
• Presents sales, revenue and expenses reports and realistic forecasts to the management team

• Creates contents for social media presence specifically press releases, infographics and posters.
• Creates print contents specifically for newsletters and magazines.
• Promotes government programs and projects through the use of multimedia
• Gathers resources and data for digital media and print media.
• Checks the authenticity and reliability of information that will be used in any digital or print releases.
• Acts as a representative for the City Government for private-government partnership events

• Handles customer concerns and queries
• Validates reimbursement claims of customers
• Assists customers on claims process
• Handles customer concerns and queries
• Promotes awareness of the importance of healthcare

• Handles the planning and creation of new materials for segment episodes.
• Responsible in dealing with client’s requests and handles client meetings.
• Responsible in preparing budget request and equipment request
• Reports directly to Department Head regarding project expenses and project outcomes.
• Responsible in handling team concerns. Writer/Researcher
• Creates contents for television program segments
• Gathers resources and data for program segments

• Handled Insurance Campaign
• B2C and B2B Outbound calling
• Appointment setting
• Qualify leads

• B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
• Selling lottery tickets
• Process Payments
• Handle customer inquiries 

• B2C outbound calling
• Fix customers credit score
• Retaining customer 
• Handling cancellation concerns
• Assist customers

• B2C outbound and inbound calling US, New Zealand and Australian Clients
• Upselling and advertise products 
• Assist customers with their cancellation concerns
• Retain Customers

• Handled Credit repair campaign
• B2C outbound calling US Clients
• Lead generation
• Qualify customers 
• Help customers to fix their credit scores
• Assist customer in paying loans and acquiring properties

• Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
• We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

• My job revolves around generating and qualifying new and moving them through the sales pipeline, until they're ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks.
• Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations.
• As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

•  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
• Billing collections, and Technical Support.
•  Strong verbal and written communication and comprehension skills.
•  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
• Can type at least 40 words per minute on chat
• I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
•  I am resourceful and able to multitask and have high attention to detail.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurantʼs good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

•  Managing a large amount of inbound and outbound calls in a timely manner.
• Following call center scripts when handling different topics
• Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making a hundred calls or emails per day
• I am also responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
• I was also in charge of the Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

•  Prepare payment certificates
• Prepare correspondence to government authorities, clients, and supplies
• Following up and processing all government permits and certificates
• Provides necessary support for the staff
• Manage all procurement requests
• Dealing with finance
• Manage all administrative reports
• Conducting interviews
• Responsible for the company’s petty cash

• Full staff scheduling
• Schedule an appointment management
• Track product inventory
• Send appointment reminders
• Business reporting
• Monitoring leadership
• Staff recruitment
• Marketing & Promotion
• Financial Management
• Prepares employees for assignment by establishing and conducting orientation and training programs.
• Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
• Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
• Maintains human resource staff recruiting, selecting, orienting, and training employees.

• Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
• Directs visitors by maintaining employee and department directories, and giving instructions
• Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.

• Screening telephone calls, inquiries, and requests, and handling them when appropriate
• Welcoming the CEO’s guests
• Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
• Typing minutes of meeting reports; organizing meetings
• Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas

• Designing and producing documents, briefing papers, reports, and presentations
• Organizing corporate and company entertainment, management meetings, and events
• Devising and maintaining office systems, including data management, filing, etc.
• Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
• Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
• Sourcing and ordering stationery and office equipment

• Dealing with telephone and email inquiries
• Offering a property investment from international.
• Arranging appointments
• Utilized computer technology to handle a high volume of calls
• Providing high-level administrative and executive support for management.

• Service Crew - prepare and serve food
• Process customer payments, and provide customer service

• Collection Department – credit/collection, processing credit card/loan applications, financial account
• Provides comprehensive and quality customer care at all times
• Apply and learned knowledge and procedures when servicing customer queries
• Communicate effectively and efficiently with internal and external customer care
• Ensures customer satisfaction in all transactions
• Ensures validity and confidentiality of clients’/customers information

• Prepare and serve food
• Process customer payments, and provide customer service

• Managing a large amount of inbound and outbound calls in a timely manner
• Following call center scripts when handling different topics
• Identifying customer’s needs, clarifying information, researching every issue and providing solutions
• Appointment Setter
• Contacting potential customers and arranging sales calls
• Making approximately a hundred calls or emails per day
• Responsible for keeping records of potential clients and of their productivity
• Virtual Assistant
• I am performing various administrative tasks, including answering emails,
• Answering phone calls, scheduling meetings, and making travel arrangements.
• Social Media Marketing
• Recruitment Specialist
• Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
• Ensuring all relevant communications, records, and data for my agents.
• Handling sourcing of candidates in high-quality or volume environment
• Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

• The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
• This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
• Additionally, this position uses unwavering customer service and high ethical selling standards
• This position is responsible for building trust and rapport with Commercial Sales B2B customers
• Serve as the first point of contact for Sears Commercial customers
• Generates leads that will become lifetime customers for the Company

• Addressed customer inquiries

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

• Take phone calls
• Identify the root cause by asking the right probing questions
• Assist customers in solving customer complaints and placing orders
• Scheduling appointments and following up thru outbound calls

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads
• Vet lead list for warm and cold leads
• Identify prospects that fit the target demographic
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Up sell additional products as need arises
• Use database, CRM, or other software to track progress with new prospects

• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase return on investment (ROI)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Advertising campaign set-up via the user interface, including:
  • Creative trafficking
  • MMP integration (click link set-up, conversion test of installing apps using an iOS and Android device)
  • Launch/end date scheduling
  • Creating audience lists with the given CSV file
• In-flight campaign management, including:
  • Add/remove/pause creatives per client request
• Pause/remove/modify campaigns per client request Reporting, including:
  • Monitoring campaign performances

• Create, manage and oversee content for social media channels (Facebook, Instagram)
• Content creation, creating graphics using Canva.
• Edit videos for social media posts and marketing.
• Social media marketing
• DM marketing, research and admin tasks
• Lead Generation & appointment setting on FB, & IG
• Leverage social media tools so that I could find timely and relevant themes and create content resulting in a 30% increase in post engagement
• Creating funnels (landing pages and Sales pages) through Systeme.io software
• Create landing pages using the Book like a Boos system Edit video

• Create, manage and oversee content for three different social media channels ( Facebook, Linkedin, Instagram) Content creation, creating graphics using canva
• Edit videos for social media posts and marketing
• Social media marketing
• DM marketing, research and admin tasks
• Lead Generation & appointment setting on FB, IG & Linkedin Leverage social media tools so that I could find timely and relevant themes and create content resulting in a 30% increase in post engagement
• Craft and influence social media posts and strategies resulting in a 30% increase in organic reach
• Generating traffic to YouTube through SEO
• Creating funnels (landing pages and Sales pages) through Clickfunnels, Social Attache, and Systeme.io software 
• Create landing pages using the Book like a Boos system Edit video

• Content creation
• Social media marketing
• Admin tasks on Kajabi, Notion and trello
• Lead Generation & appointment setting
• Drafting strategies for lead generation, sales plan

• DM marketing using Linkedin
• Admin tasks
• Generate leads by implementing different outreach strategy
• Prospecting and prequalifying leads using Sales Navigator

• Lead prospecting and lead outreach
• Lead generation (qualify someone as a lead, attracting prospects to your business and increasing their interest through nurturing, all with the end goal of converting them into a customer.)
• Community building

• Generate emails through AHREFS manually and send them through mail merge.
• Pitchbox campaign management
• Importing contacts to Pitchbox Campaigns
• Prospecting + personalization (Pitchbox)
• Inbox Management (Pitchbox shared inboxes)
• Updating the spreadsheet with site suggestions
• Link Building (guest post outreach & HARO pitching)
• Web research
• List building

• Lead generation using Linkedin
• Prospect and pre-qualify leads using the Linkedin Sales navigator
• Prospect and pre-qualify leads
• DM marketing
• Organic outreach to lead
• Screening applicant
• Post content on LinkedIn

• I performed the lead generation task using Apollo.io and Linkedin Sales Navigator. I am managing the client's social media (FB< IG< LI< Pinterest). Also, I manage the inbox of the email and schedule emails using Kartra.
  • Managing Shopify, GrooveKart & Slingly
  • Updating the description and SEO of each product
  • Generating traffic to the website
  • Editing store Website (Shopify, GrooveKart)
  • Implementing SEO on E-commerce (Etsy, Groovekart, Shopify)
  • Dubsado management
  • creating content and images/Responding to HARO
  • Generating traffic to Etsy website through SEO by 200%
  • Leverage social media tools so that I could find timely and relevant themes and create content resulting in a 30% increase in post engagement
  • Fluent in most popular scheduling tools like Hootsuite, Meta Business Suite

• Lead prospecting
• Pre-qualify the leads
• Collect the details of the leads
• Put the information in the google sheet

• Research a specific topic
• Paraphrase each content
• Put the data on Spreadsheet

• Lead prospecting
• Pre-qualify the leads
• Collect the details of the leads
• Put the information in the google sheet

• Supervised a team of 9 members. Conducting regular individual assessments and monitoring the day-to-day activities of the Project
• Documenting process and reports to National Office Create a year of activities with the corresponding budget and percent for each chart of accounts
• Craft processes and manual operation of the Project Project management using the cloud-based software Connect
• Create & Submit in a timely the documents asked by international office

• Create a Monthly liquidation report
• Documenting process and reports to National Office Participate in creating a year of activities with the corresponding budget and percent for each chart of accounts
• Made a Disbursement Report,
• Made a Monthly Financial Balance Report

• In charge of keeping the barangay records
• Preparing necessary documents and agenda of the meetings
• Taking down the minutes of meetings, and other duties of similar nature
• Submit documents to LGU
• Provides administrative support to all barangay officers.
• Assist the barangay chairman in implementing his duties and responsibilities.
• Responsible for keeping the peace, public order, and safety in the community.
• Works hand in hand with the different barangay officials in initiating and implementing various local projects.

• Work on troubleshooting customer's phone, internet and  TV boxes over the phone and providing technicians on- site.

• Tasked to answer calls, email and live chat.
• Used Salesforce, Zendesk, Zopim as main tools
• Answered inquiries from customers, riders and restaurants.

• Work on marketing campaigns for various products. 
• Appointment Setting
• Facebook Advertisement 
• Basic Photo and Video Editing. Data Entry

• Troubleshooting accounting software via chat Sales

• Cold Calling, Appointment Setter, Mid- level Representative