Understanding the Role of Appointment Setters: An In-Depth Guide

• Work on marketing campaigns for various products. 
• Appointment Setting
• Facebook Advertisement 
• Basic Photo and Video Editing. Data Entry

• Tasked to answer calls, email and live chat.
• Used Salesforce, Zendesk, Zopim as main tools
• Answered inquiries from customers, riders and restaurants.

• Work on troubleshooting customer's phone, internet and  TV boxes over the phone and providing technicians on- site.

• Troubleshooting accounting software via chat Sales

• Cold Calling, Appointment Setter, Mid- level Representative

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Campaign: US eCommerce
• Inbound Calls as a Customer Service Agent.
• Tracking Packages for the Customer.
• Refunds and Replacements.
• Basic Troubleshooting

• Campaign: Telecommunication
• Inbound Calls as Customer Service Agent.
• Processing Refunds/Promo.
• Activations of Prepaid cards.
• Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
• Basic Mobile and Network Troubleshooting

• Inbound Calls as Customer Service Agent.
• Basic Troubleshooting of Microsoft Surface Devices.
• Microsoft Surface Replacement.

• Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

• Marketing Research
• Outbound Calls for Marketing Purposes
• Agile CRM: storing and updating client’s profile
• Inbound Calls as Customer Service Agent.
• Inbound Calls for booking purposes.
• Manage Client’s Calendar (Schedules)
• Manage Client’s Email
• Manage the Business Facebook Account.
• Using Xero for invoice purposes.
• Using Excel applications.
• Using x-lite
• Using Stripe application for receiving payments.
• Using Slack Application.

• Marketing Research/ Data Mining
• Outbound calls for appointments.
• Lead Generation.
• Using Gold Mine CRM: Client’s profile
• Using Excel applications.

• Lead Generation.
• Using Excel applications.
• Outbound calls for appointments.

• Inbound calls
• Outbound calls
• Order Management
• Email Support
• Chat Support
• Tech Support
• Sales Support

• Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth

• Increased engagement and reach through structured content planning and analytics reporting
• Collaborated with leadership to align marketing metrics with business KPIs
• Designed content systems that supported visibility and community culture
• Mentored team members on marketing workflows and aligned communication

• I field basic questions and concerns about the products and services.
• I schedule consultations between the prospective client and a Sales Representative.
• I keep a detailed log of calls, including those which were not answered.
• I attempt to contact prospective clients who you have been unable to contact.

• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.

• My job as a general virtual assistant developed into an executive assistant.
• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.
• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• Increased participant engagement through structured feedback and accountability systems
• Managed instructors and operations support for seamless program execution
• Created internal resources and workflows to simplify curriculum delivery and tracking
• Fostered strong communication and connection among students, faculty, and leadership

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Teaching Japanese students the English language

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Reaching out to prospect dental offices for Demo and possible Sale.
• Updating database with new information.
• Gathering important information needed on client's demo.
• Sending emails to prospect clients and following up on their schedules.

• Assisting customers on their credit card application.
• Providing status of the credit card application.
• Analyzing application for possible re-evaluation.

• Leads and manages the team to provide optimal execution of call center operations activities
• Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
• Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
• Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
• Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

• Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
• Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
• Performing critical thinking to resolve customer's reason for calling.

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Manage client database.
• Schedule appointments.
• Respond to customer inquiries and requests
• Tools Used:
  • FollowupBoss
  • RealGeeks
  • Zillow/Premiere Agent Inbox
  • Opcity Broker Portal Mobile App
  • Realtor.com
  • GNIAR MLS

• Prospect and conduct lead generation activities for new listing appointments.
• Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
• Tools used for work:
  • RESIMPLI
  • Smarter Contacts
  • Google Suite
  • Slack 

• Placing outbound phone calls to potential leads-
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Call potential customers by following calling list provided by supervisors.
• Answer any questions that the potential customer asks to the best of ability
• Tools used for Work:
  • Zencall
  • Podio

• Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
• Read e-mails and sort them according to priority ·
• Ensured that all the e-mail communication activities are performed in accordance with the company policies
• Tools used for work:
  • Zendesk
  • Slack
  • Google Suite

• Assist and answers customer queries.
• Assist customers with their billing concerns
• Process Payments, Account Changes,
• Service Plan Changes, Upgrades, and Downgrades
• Assist customers in processing online orders, shipping and tracking of new and replacement devices
• Provide basic troubleshooting steps.
• Tools Used: CRM

• Developed sales strategies to attract potential buyers and generate new leads
• Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
• Established and nurtured relationships with customers to understand their needs and qualify their interests
• Presented product information tailored to customer needs
• Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

• Responded to tenant inquiries, questions, and concerns via phone, email, or chat
• Handled maintenance requests and coordinated repairs with contractors
• Created property listings for online platforms and real estate websites
• Managed social media accounts and posted property listings
• Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

• Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
• Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
• Identified customers' changing needs to improve customer experience and provided creative solutions or products

• Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
• Conducted market analysis and comparisons to highlight the advantages of our products over competitors
• Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
• Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

• Assisted customers with troubleshooting and installation of equipment
• Maintained records of customer interactions
• Collaborated with others to improve company system requirements

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
• Get to work with different industries like real estate and computer software companies. 
• Had worked with different ESL companies as well.
• But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

• Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
• Monitored all programs are done according to what was planned, if not, to something that will have great results. 

• Provided various kinds of administrative assistance to the school. 
• Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
• Assisted the lead teacher in handling a preschool class

• Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
• Provides great customer service among our clients all over the world.  
• Develops negotiating strategies, examining risks and potentials.
• Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

• Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
• Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

• Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
• Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
• Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

• Check emails and respond to tenants’ inquiries
• Update Airtable every now and then
• Check online application in Inspect Real Estate
• Call Rental and Employment References through Zoiper
• Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
• Draft Lodge New Bond for New Tenancy through Bonds online
• Send Welcome Letter
• Upload Application Form and IDs in Property Tree
• Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
• Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
• Draft rent increase Form 10 integrated REIWA Property Tree
• Draft Bond Variation online
• Process Invoicing tenants through Property Tree
• Update Rent increase date in Property Tree
• Draft inspection report through Inspection Express
• Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
• Extract and generate Rent Review Expiry through Property Tree to Airtable
• Extract and generate Arrears through Property Tree to Airtable
• Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
• Inform and communicates with Property Managers through MS Teams or through Outlook
• Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
• Advise and remind Property Managers if lease has not been returned by the Tenant
• Attend morning meetings everyday with Property Managers
• Attend weekly Property Manager's Meeting

• Assist customers in porting of numbers
• Assist customers in troubleshooting their phones

• Receive inbound calls from customer and assist them by troubleshooting their internet modem
• Provide an option and walk through with the step by step troubleshooting
• Schedule maintenance and Technician visit to customer's location
• Make sure that KPI's are met and exceed the expectation

• Receive incoming chats worldwide
• Assist customer with their Anti-virus issue
• Basic troubleshooting by remote access to customers computer
• Uninstalling and reinstalling Norton Anti-Virus
• Removing of virus mannually through remote access

• Receive inbound calls from customer and assist them with activating their Netspend card
• Provide exceptional customer service
• Provide accurate information of transactions made and breakdown

• Team Huddle and discuss what should be prioritized.
• Check email if rental Prospects sent their application form
• Review the form if there are missing field that the Prospect missed
• Call Landlord, co-worker, supervisor or manager as their reference number for background checking
• Review and send contracts via Email
• Contact Prospect that the application was approved, sign the contract and ask if when to move in 
• Email and text to existing tenants reminding them to pay their monthly rental
• Email tenants of their eviction letter from court
• Contact repair man and schedule for repair

• In charge of daily operation
• Interviewing of applicants
• Training of New Hires ( Account Specific )
• Reporting and discussing bonus Grid to the CEO
• Interviewing, Training and assigning of Doctors task for DME prescription
• Ensuring that agents met the expected Sales Quota for the day 

• Coaching and feedback to 15 agents
• Upload and serve sanctions during coaching session
• Extract and filter Team Break and Shifting Schedule to G-sheet
• Collate pay disputes for the whole site
• Huddle and update team standing
• Tracks all system issues reported by the agent
• Other Admin Tasks assigned by Operations Supervisor

• Online teacher to Chinese Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills

• Calling all local companies in Singapore to assist them in hiring applicants on each vacant position that they have.

• Calling leads to pre qualify them and transfer it to a live agent

• Lead Mining, lead searching on different platforms, finding the names, emails and the best number to reach that person.

• Online teacher to Korean Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills.

• Calling business owners who might be interested to invest in Biotechnology.

• Cold Calling, calling how owners if they would be interested in selling or if they would consider selling their property.
• Sending text messages

• Handling the company's Social Media accounts, promoting the company's services as well as sending emails to different prospects. 

• Cold Calling, calling home owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Cold Calling, calling owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Calling business owners to see if they are in need of cleaning services. We offer them a free site visit to check what help they need when it comes to our cleaning services.

• Calling B2B, introducing the courses offered at Traxion Training for Early Childhood Centers, NDIS and Community Services and Health.
• Setting appointments for the closers ( BDO, managers ). 

• Calling businesses and offering ans SEO service we call Blue Dots.
• When some one searches for a business on the Australian map, sveral business with different colored 'dots' would appear offering different levels of recognition, where a Blue dots shows the business address, photo of the business and other relevant info. 

• Calling for the American Diabetes Association, and asking for donations. 

• Called for various industries, including construction, automotive insurance and AT&T telecom. 

• Selling SEO service andwebsite creation.

• Calling private companies and government agencies looking to develop new parks or make upgrades.
• We supply park furniture and do construction for creating new parks. 

• Setting appointments for the local closers in UK.
• I would be calling home owners and offering to buy their properties, or sell them for the home owners. 

• We offer a website where a natural-method therapist would have alltheir details be seen, for a fee. 

• Teaching basic English language to Japanese students.

• Outbound Calls & Emails: Initiate direct communication via phone and email to potential employers to introduce the platform and generate interest.
• Database Management: Leverage the company’s existing database of 20,000 businesses, supplementing it with your research to update and cross-match contacts.
• Appointment Setting: Schedule meetings between prospective clients and the Australian business development team, ensuring a seamless handover.
• CRM Management (if applicable): Maintain and organize client interactions, ensuring consistent follow-up and effective communication strategies.
• Research & Data Gathering: Conduct online research to identify new prospects and verify existing contact details using LinkedIn and other business directories.
• Reporting: Provide daily updates on outreach activities, leads generated, and meetings set.