Hire World-Class, High Performing, Vetted Chat Support Agents.
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• Phone support, both inbound and outbound
• Email and chat support
• Order replacement and refund
• Order tracking and status check
• Basic troubleshooting of account-related concerns

• Shopify
• ShipStation
• Gorgias
• Stern
• CRM
• AirTable

• Icee has been working since 1999 and has handled roles such as Passenger Service Agent, Saudi Airlines, Travel Counselor, American Express Travel, Travel Fulfillment Specialist, Subject Matter Expert, Senior Travel Consultant, Crew Operations Supervisor cum Travel Coordinating Supervisor and Customer Service Representative for travel account within BPO and travel agency industries.
• She honed her skills in customer service, admin support, handled new and existing reservations for flights, hotels, and cars, ticket issuance, coordination, flight booking, reservations, scheduling, refunds, and cancellation processing. Also, she has extensive knowledge in seafarers contracts, visa documentation, fares computation, and other complex itineraries.
• Has handled travel accounts since 2002 under the US.
• Well versed with the following software tools:
  • Sabre 360
  • Sabre Red
  • MS Office
  • Linux
  • Sea crew System
  • Emplaza Database
  • World span  Amadeus
  • Abacus
  • Apollo
  • Galileo
• She can start Immediately.

• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Ma Icee Vela is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company.Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Ma Icee Vela plans ahead, double checks, and follows up carefully on decisions and actions.

• Outbound selling
• Product training
• Customer service

• MS Word
• MS Excel 
• Avaya

• xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
• Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
• Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
• Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
• Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
• Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

• Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
• He was previously promoted to Team Leader and supervised a team.
• He is competent in providing support to the following:
  • Customer Service - calls, email and chat
  • Email Management
  • Appointment Setting
  • Lead Generation
  • Telemarketing
  • Data Management
  • Management roles (e.g. Team Leader)
  • Administrative tasks
• He is proficient in using the following tools:
  • Amdocs
  • Salesforce
  • Google Spreadsheets
  • LinkedIn Sales Navigator
  • Avaya Phone System
  • Jira
  • Trello
  • Zenoti
  • Slack
  • MS Office
• He is available to start by April 22 as he is currently working full-time.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

• Prince Nel has more than 10 years of work experience in various fields. He worked in several BPOs, Sales and Recruitment Industries. Prince is proficient in the following skills:
  • B2B
  • Customer Support
  • Inbound and Outbound Sales
  • Lead Generation
  • Appointment Setting
  • Recruitment
  • Boolean Search
• He is using the following tools:
  • Seamless.io
  • MS Dynamics
  • CRM
  • Sales Force
  • Zoom info
• He can start ASAP for any part-time position.

Predictive Index Behavioral Profile - Altruist

predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

• Drive to protect the company against risk by doing things in general accordance with established standards.
• Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.
• Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Prince Nel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Prince Nel gets along easily with a wide variety of people.

• Diana has over 4 years of work experience mostly within BPO industries.
• She gained skills in the following:
  • Customer Service & Support
  • Technical Support
  • Chat Support
  • Email Support
• She handled accounts related to medical, insurance and more catering clients mostly based in the US
• She is pretty much confident already with handling any customer concerns, doing basic troubleshooting, even handling irate clients.
• Adept with using tools such as MS Word & PowerPoint
• She is available to start immediately

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Diana has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Diana will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
• She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
• She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
• She was exposed to the following tasks:
  • General Admin
  • Bookkeeping
  • Billing
  • Invoicing
  • Customer Service
  • Digital Marketing
  • Social Media Management
  • Product listing
  • Appointment Setting
  • B2C marketing
  • Monitoring of Accounts Receivable
  • Data entry
  • Preparation of monthly reports
• She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
• She has a basic knowledge in Xero and QuickBooks. 
• She can start ASAP, amendable working any shifts and open to any full-time or part-time role.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Stephen has over 25 years experience mostly within BPO, Sales industries.
• He has handled roles for:

• He catered clients that are mostly based in the US and handled accounts for Financial, Telco & Hospitality industries
• He is skilled with supporting both inbound & outbound calls, emails & chat. And is adept with using CRM tools.
• He is also confident in handling different types of customers including irate ones and able to diffuse solutions immediately
• Available to start immediately

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures