Hire World-Class, High Performing, Vetted Phone Support Agents.
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• Team Management
• People Management
• Customer Service
• Phone Support
• Administrative Support

• US Telecommunications
• US Bank/Credit
• US Insurance
• US Healthcare

• Candidate has more than 8 years of experience in the BPO industry.
• He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
• Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
• His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
• He gained experience in:
  • Customer Support
  • Sales (Inbound/Outbound)
  • Appointment Setting
  • Lead Generation
  • Cold Calling
• He is knowledgeable in tools such as:
  • Podio
  • Slack
  • SalesForce
  • CRM
  • Ringcentral
  • Netsuite
  • Avaya
  • PDA Software
  • Convoso
  • Skype
  • Rest Software
  • Microsoft Applications
• He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
• He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
• For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data.  He also experienced doing order processing like in Amazon.
• He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
• Available to start asap.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.

• Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
• At present, she is employed as a Healthcare Advisor in a BPO.
• Some of her responsibilities include:
  • Responsible for assessing customers' claims and disputes
  • Responsible for making decisions and granting customers' claims
  • Receive customer inquiries and escalations regarding our services
  • Responsible for assisting, adjusting, and reprocessing medical claims
  • Responsible for finding healthcare providers and facilities for customers with medical needs
  • Responsible for quoting benefits for client’s medical coverage
  • Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
• She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
• She can start after 2 weeks.
• She is amenable to a day shift, preferably a full-time role.

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
• He has working exposure with different industries like contact center, and staffing companies 
• He has worked with hiring for requirements based in the Philippines and in US 
• He is skilled in doing variety of recruitment task which include
• Analyzing job requisitions 
• Doing talent pipelining 
• Sourcing for candidates 
• Doing pre screening and resume screening 
• Conducting initial interview
• Endorsing candidates to hiring managers 
• Creating sourcing strategies and planning 
• Generating recruitment reports 

• Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
  • Customer service
  • Technical support
  • Handle escalation calls
  • Ticketing system
  • Outbound and Inbound calls
  • Chat support
  • Email support
  • Billing and payments
  • Virtual Assistant
• Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
• During her BPO employment she handled different accounts such as:
  • AT&T
  • Comcast
  • Time Warner Cable
  • Bellsouth
• She worked with US client.
• She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
• She needs 2 week's notice to start.  She is amenable to working the day shift for full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Telemarketing
• Telesales
• Appointment Setting
• Lead Generation
• Data Entry
• Sales
• Customer Service
• Industries:
• Education
• Advertising / Marketing / Promotion / PR
• Property / Real Estate
• Manufacturing / Production
• Telecommunication
• Healthcare / Medical

• Tutor (Education)
  • Taught basic English language to Japanese students.
• Appointment Setter (Education)
  • Called B2B clients, introduced courses offered for Early Childhood Centers, NDIS, and Community Services and Health, and set appointments for managers.
• Outbound Sales Agent (Advertising / Marketing / Promotion / PR)
  • Sold SEO services and website creation to various clients.
• Outbound Call Center Agent (Property / Real Estate)
  • Set appointments for local closers in the UK, offering to buy or sell properties for homeowners.
• Telemarketer (Advertising / Marketing / Promotion / PR)
  • Offered website services for natural-method therapists to display their details for a fee.
• Appointment Setter (Manufacturing / Production)
  • Called private companies and government agencies to develop new parks or upgrade existing ones, providing park furniture and construction services.
• Appointment Setter (Telecommunication)
  • Called for various industries, including construction, automotive insurance, and telecom services.
• Telemarketer / Appointment Setter / Lead Generator (Healthcare / Medical)
  • Called for the American Diabetes Association, asking for donations.
• Appointment Setter (Advertising / Marketing / Promotion / PR)
  • Offered SEO services to businesses, enhancing their online visibility on maps with different recognition levels.

Skills:

• Telemarketing
• Telesales
• Appointment Setting (Sets an average of 8 to 10 appointments per day)
• Lead Generation (Searches prospects and promotes their products and services)
• Data Entry (Updates necessary information for client's records)
• Active Listening (Intermediate)
• B2C Telemarketing (Intermediate)
• B2C Lead Generation (Intermediate)
• B2B Lead Generation (Intermediate)
• B2B Telemarketing (Intermediate)
• B2B Lead Generation (Advanced)
• B2B Telemarketing (Advanced)
• B2C Lead Generation (Advanced)
• B2C Calling (Advanced)
• Email Lead Generation (Advanced)

Tools:

• PipeDrive
• Vulcan7
• Mojo Dialer
• Google Spreadsheet
• MS Office tools (Word and Excel)

Rally is highly proficient in both B2C and B2B campaigns as well as cold calling, having handled Australian and US clients. He has experience in outbound calling, managing 40-50 leads daily, and closing out 3 sales opportunities per day. Additionally, he has handled incoming calls, receiving 1-2 calls per hour and promoting products and services to close out sales. Rally's excellent communication skills and ability to set appointments, generate leads, and manage data efficiently make him a valuable asset for any organization. As a Specialist, he brings a deep understanding and expertise in his field, ensuring quality and precision in his work.

Rally is ready to start immediately.