Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Phone Support Agents

Phone calls are one of the quickest ways to resolve issues. Customers can get instant answers and give crucial feedback on your services at the end of each call.

If your business receives a great deal of calls, you might want to outsource these. Not only will you and your core employees be able to focus on critical tasks, but you can also offer support to your customers around the clock.

Remote Staff, with its dedicated team of recruiters, is always on the lookout for candidates that fit your specifications. Request a callback now!

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.71/hr

Edelnora

Candidate ID: 396366

Administrative Phone Support Agents

ADVANCED

Administration, Administrative Skills, Team Management, Customer Experience...

INTERMEDIATE

Data Encoding, Data Entry, Collections, Email management...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.71 per hour or $USD 755.09 per month

Full Time: $USD 8.71 per hour or $USD 1510.18 per month

Remote Staff Recruiter Comments

Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling.
He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
She is available to start immediately.

Predictive Index Behavioral Profile - Analyzer

https://www.predictiveindex.com/reference-profile/analyzer/

Strongest Behaviors:

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary:

Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Employment History

FRAUD ANALYST

Industry:

Banking / Financial Services

Employment Period:

January 2006 to June 2006 (5 Months)

Duties and Responsibilities:

Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.

COLLECTIONS AGENT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2006 to January 2007 (7 Months)

Duties and Responsibilities:

Helping customers attain home-ownership and to get back on track.
Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.

RESOLUTIONS SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2007 to January 2009 (24 Months)

Duties and Responsibilities:

As Resolutions Specialist:

Enables the customer to resolve transaction issues before they become larger problems.
Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.

As Customer Service Representative:

Assisting customers in dealing with their online transactions as well as troubleshooting basic technical difficulties.
Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.

TRAINING OFFICER

Industry:

Banking / Financial Services

Employment Period:

December 2008 to March 2020 (134 Months)

Duties and Responsibilities:

As Training Officer (2014 - 2021)

Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.

As Customer Service Representative (2009 - 2014)

Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients

VA

Industry:

Property / Real Estate

Employment Period:

March 2020 to August 2024 (53 Months)

Duties and Responsibilities:

I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable.
I also reach out to Title Companies, Insurance, HOA for the required documents.
Manage and update CRM.

Education History

Field of Study:

Chemistry

Major:

CHEMISTRY

Graduation Date:

April 2, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administration, Administrative Skills, Team Management, Customer Experience, Customer Handling,

INTERMEDIATE ★★

Data Encoding, Data Entry, Collections, Email managementEnglish LanguageEnglish TutoringESL TutoringCanva

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15879577447
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Neutron Extreme
Processor: Intel(R) Core (TM) i3-7100 CPU @ 3.90GHz
Operating System: Windows 10

All-inclusive Rate: USD $7.72/hr

Katherine

Candidate ID: 378529

Virtual Assistant Phone Support Agents Back-Office Administrators

ADVANCED

Communication Skills, Customer Service, Chat Support, Email Marketing...

INTERMEDIATE

Copywriting, Billing, Invoicing, QuickBooks...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Central Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

Katherine demonstrates a strong alignment with the requirements of this role through her extensive background in administrative support, client communication, and meticulous data handling. Her experience as a Marketing Virtual Assistant, Customer Service Virtual Assistant, and Data Enrichment Specialist shows she can manage large volumes of information accurately, a key skill for handling insurance and annuity applications. She has consistently performed tasks such as database management, lead generation, and direct client interaction via phone, email, and LinkedIn, which directly parallels the duties of collecting and following up on client information.

Her recent work as an Executive & Marketing Assistant further highlights her ability to manage schedules, organize inboxes, handle project tasks, and communicate professionally on behalf of her employers. Additionally, her roles in legal intake and consulting firms involved verifying documentation, requesting missing information, and updating records mirroring the precision, urgency, and client follow-up required in processing insurance applications and tracking cases.

Katherine’s technical skills in data entry, research, and spreadsheet management, combined with her soft skills being organized, adaptable, and a fast learner position her to excel in maintaining the production log, ensuring timely updates, and keeping impeccable records. Her proven ability to work independently while maintaining high accuracy and responsiveness makes her a strong candidate to deliver exceptional new business processing, client support, and reporting in this role.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

Katherine has been working for almost 4 years in the BPO industry and worked with different clients as a Freelancer since 2019.
She has expertise in order processing, billing dispute, inbound calls, outbound calls, lead generation, appointment setting, email marketing, researching, and virtual assistance.
She is proficient in using the following tools:

Asana
Trello
Amazon
Hubspot
Hunter
Quickbooks
Olarc
Slack
Magento

She has worked with companies that cater to clients in the US, UK and Australia.
She is an outgoing person and spontaneous during the call.
She can start ASAP.
Predictive Index Profile - Altruist

Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Employment History

Data Enrichment Specialist

Industry:

Computer / Information Technology (Software)

Employment Period:

June 2021 to March 2023 (21 Months)

Duties and Responsibilities:

Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
Entering information found on online databases into our databases
Conducting internal, or online, research into verification
Doing General Admin Support at any given time
Maintaining and improving the database
Proactively source additional info and update the database to fill in gaps
Ensure to reduce duplicate contacts

Sales Associate

Industry:

Telecommunication

Employment Period:

September 2020 to June 2021 (9 Months)

Duties and Responsibilities:

Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
Collaborated with team members to optimize sales strategies and improve overall customer experience.
Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.

LinkedIn and Email Outreach VA

Industry:

Property / Real Estate

Employment Period:

April 2020 to August 2020 (4 Months)

Duties and Responsibilities:

Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.

Admin/Paralegal Assitant

Industry:

Law / Legal

Employment Period:

June 2019 to September 2019 (2 Months)

Duties and Responsibilities:

Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.
Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.
Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.
Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.
Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.
Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.
Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.
Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.
Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.
Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.

Billing Consultant

Industry:

Banking / Financial Services

Employment Period:

January 2017 to June 2017 (5 Months)

Duties and Responsibilities:

Handle customer inquiries related to billing and account issues.
Resolve billing discrepancies and disputes efficiently.
Process adjustments, refunds, and credits as needed.
Ensure accurate and timely invoicing for all customers.
Collaborate with other departments to address and resolve billing issues.
Maintain up-to-date knowledge of billing systems and procedures.
Provide exceptional customer service and support.
Assist with the development and implementation of billing processes and improvements.
Monitor account activities and ensure compliance with company policies.
Generate and analyze billing reports to identify trends and areas for improvement.

Health Insurance Agent

Industry:

Healthcare / Medical

Employment Period:

October 2017 to March 2018 (5 Months)

Duties and Responsibilities:

Assist customers with healthcare insurance claims.
Review and process documents and prior authorization requests.

Retail/Logistic Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2018 to May 2019 (16 Months)

Duties and Responsibilities:

Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.
Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.
Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.
Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.
Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.
Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.
Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.
Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.
Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.
Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.

Insurance Customer Service

Industry:

Insurance

Employment Period:

September 2016 to March 2017 (6 Months)

Duties and Responsibilities:

Provide general customer service and support.
Review medical documents for insurance approval.
Coordinate with healthcare providers, including doctors and medical clinics.

Pharmacy Care Specialist

Industry:

Insurance

Employment Period:

May 2017 to December 2024 (91 Months)

Duties and Responsibilities:

Provide general customer service and support to patients.
Review medical documents for insurance approval.
Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
Collect overdue prescription payments and manage billing inquiries.

Marketing Virtual Assistant

Industry:

Electrical & Electronics

Employment Period:

September 2019 to February 2020 (5 Months)

Duties and Responsibilities:

Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.

Phone and Chat Customer Service Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

March 2020 to June 2021 (15 Months)

Duties and Responsibilities:

Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.

Customer Service Representative

Industry:

Retail / Merchandise

Employment Period:

July 2024 to October 2024 (2 Months)

Duties and Responsibilities:

Handle customer inquiries and sales through email, socials and voice channels.
Perform tasks with accuracy and attention to detail.
Update records and maintain accurate data in Excel.
Manage customer requests on Shopify.
Process refunds efficiently and accurately.
Use helpdesk tools such as Re-Amaze to resolve customer issues.
Work within an ERP system for order and inventory management.

Business Operations Assistant

Industry:

Environment / Health / Safety

Employment Period:

November 2024 to December 2024 (0 Months)

Duties and Responsibilities:

Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
Set up projects in Zoho and ServiceM8 for quoting purposes.
Allocate quotes to sales staff and track progress.
Send out quote follow-up emails and ensure timely communication.
Liaise with sales teams regarding quotes and customer inquiries.
Collaborate with operations staff to coordinate project scheduling.
Order materials as required to support project delivery.
Arrange site inductions for staff and contractors when necessary.
Complete pre-start paperwork for upcoming projects.
Maintain an organized filing system for project documentation and paperwork.
Generate invoices for completed work and follow up on payments.
Collect, review, and file invoices and receipts for bookkeeping purposes.
Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

October 1, 2017

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

June 20, 2024

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Communication Skills, Customer Service, Chat Support, Email Marketing, Email management, Lead Generation, LinkedIn Lead Generation, LinkedIn Marketing, Appointment Setting, Outbound Calling, Order Processing, Billing,

INTERMEDIATE ★★

CopywritingBillingInvoicingQuickBooksCold Calling

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16473708150
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell
Processor: Intel Core i7
Operating System: Windows 10

All-inclusive Rate: USD $7.32/hr

Paul

Candidate ID: 377147

Customer Support Phone Support Agents

ADVANCED

Customer Experience, Customer Handling, Email Handling, Chat Support...

INTERMEDIATE

Virtual Assistant Skills, Data Entry...

Employment Preferences

Availability:

Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.32 per hour or $USD 634.55 per month

Remote Staff Recruiter Comments

Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
Has worked with US, AU and UK based company in the Philippines
Proficient in Software tools like:
- Asana
- Ring Central
- Zendesk
- G-suite
- Slack
- MS Word
- MS Excel
He can start after 1 week notice

Employment History

Hotel Reservation Supervisor

Industry:

Hotel / Hospitality

Employment Period:

December 2006 to November 2008 (23 Months)

Duties and Responsibilities:

Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
Assuring that employees are working with ethics that are in line with the company's mission and vision.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2008 to February 2020 (134 Months)

Duties and Responsibilities:

Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

Inbound Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to July 2012 (16 Months)

Duties and Responsibilities:

Memorized the entire product and service line of the company, including prices and special discounts.
Provided client support on a wide range of company products, resolving issues at a 90% rate.
Awarded “Fastest Learner” award during the first month of intern training
Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

Chat and Email Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to March 2017 (13 Months)

Duties and Responsibilities:

Help the company with providing exceptional customer service thru chat and email.
Manages up to 100 client contacts per day by using Zendesk as a CRM.
Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

Senior Customer Service Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2017 to August 2018 (15 Months)

Duties and Responsibilities:

Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
Received an average 87% customer satisfaction rating, 15% higher than the company average

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2020 to June 2021 (10 Months)

Duties and Responsibilities:

Improve customer experience by taking inbound and outbound calls.
Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education

Graduation Date:

April 4, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Experience, Customer Handling, Email Handling, Chat Support,

INTERMEDIATE ★★

Virtual Assistant SkillsData Entry

Work at Home Capabilities:

Internet Bandwidth: 15 Mbps
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Huawei
Processor: AMD Ryzen 5 3500U
Operating System: Windows 10

All-inclusive Rate: USD $7.22/hr

Roschelle

Candidate ID: 370717

Customer Support Phone Support Agents

ADVANCED

Customer Service, Customer Support, Team Management, Operations Management...

INTERMEDIATE

Excel VBA...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.22 per hour or $USD 625.93 per month

Full Time: $USD 7.22 per hour or $USD 1251.87 per month

Remote Staff Recruiter Comments

She is proficient in doing tasks such as

Telemarketing
Customer Service
Phone Support
Outbound Calls
Appointment Setting

She is skilled in using tools such as

MS Word
MS Excel
CRM
Inhouse dialer tool

Most successful projects/campaigns

She has been promoted as a Team Manager after of 5 months being a top Sales Agent

She also have knowledge in doing:

Data Mining
Lead Qualifying
People Management
Team Management

She possesses excellent communication skills and she is confident in presenting herself during the interview.

Employment History

Reservations Department Representative

Industry:

Hotel / Hospitality

Employment Period:

June 2020 to March 2021 (9 Months)

Duties and Responsibilities:

Checks guest's reservation on a daily basis.
Responds to guests messages and inquiries.
Calls/text guests using Google voice.
Confirms guests booking and sending them Electronic Door Keypad lock codes.
Creates and updates Guidebooks using Hostfully.
Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
Checking bookable houses.
Accepting payments and deposits.
Order supplies for all of the properties as per the housekeeper's requests.
Process refunds to guests and file claims for damage.
Responds to guests reviews.
Make sure to keep Super host status and ratings by removing bad reviews.

TELEMARKETER

Industry:

Law / Legal

Employment Period:

August 2017 to September 2017 (1 Months)

Duties and Responsibilities:

Promote migration and visa services globally
Persist in sales even in the face of failure
Chase leads and follow up with phone calls
Schedule appointments and meetings as necessary
Answer queries from clients
Find ways to sell products in the face of a down market
Demonstrate superior time management skills and meet sales deadlines

PHONE SUPPORT PROFESSIONAL

Industry:

Transportation / Logistics

Employment Period:

February 2018 to May 2020 (27 Months)

Duties and Responsibilities:

Calling agents to see if parcels are at the location and marking them in the system accordingly.
Booking couriers to go and collect parcels.

REAL ESTATE VA

Industry:

Property / Real Estate

Employment Period:

July 2017 to October 2018 (15 Months)

Duties and Responsibilities:

Cold calling leads who might be interested in selling or buying new properties
Call leads who might need help to manage their rental properties
Sends free market updates via email
Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
Sends email to my client for prospect sellers that need to have an appraisal
Sets up appointments for my client to visit the property
Conduct follow ups on leads

TEAM MANAGER

Industry:

Law / Legal

Employment Period:

August 2015 to February 2017 (18 Months)

Duties and Responsibilities:

Live calls monitoring
Led employee relations through effective communication, coaching, training and development.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Monitored incoming calls and provided feedback to associates to improve quality of service.
Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
Facilitated weekly meetings to communicate team performance goals and results.

SALES PROFESSIONAL

Industry:

Telecommunication

Employment Period:

August 2010 to December 2013 (40 Months)

Duties and Responsibilities:

Inbound calling for a US Telecom Company ( Sprint )
Upselling of products like phones ,plans , broad bands and accessories
Process orders
Take payments
Track orders
Handles billing inquiries and payments

TELEMARKETER/ LEAD QUALIFIER/B2C

Industry:

Banking / Financial Services

Employment Period:

December 2013 to August 2015 (20 Months)

Duties and Responsibilities:

B2C outbound calling
Verify customers application that was submitted online
Check if they qualify for a loan by checking their credit report
Transfer to lender

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

HOTEL AND RESTAURANT MANAGEMENT

Graduation Date:

June 1, 2000

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Service, Customer Support, Team Management, Operations Management, Real Estate, Telemarketing,

INTERMEDIATE ★★

Excel VBA

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/9324089939
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Lenovo
Processor: i5 8th gen
Operating System: Windows 10

All-inclusive Rate: USD $7.72/hr

Krizel

Candidate ID: 365347

Customer Support Technical Support Specialists Phone Support Agents Email Support Agents

ADVANCED

Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills...

INTERMEDIATE

Inbound Sales, Outbound Sales, Sales, Salesforce CRM...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Full Time: $USD 7.72 per hour or $USD 1337.97 per month

Remote Staff Recruiter Comments

Kriz has a Bachelor's Degree in Information Technology
She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
- Phone Support
  - Inbound calls
  - Outbound calls
- Email and Chat Support
- Customer Service Representative
- Technical Support
- Pre-sales office
- Quote Specialist
- Senior Quality Specialist
She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to
- Generate Sales Reports
- Gather information of their client
- Analyze the performance of sales
- Scheduling discovery calls in behalf of her clients
She has also exposure on doing sales quote for companies who manufacture cable wires
She has a background handling American Clients.
She has a background using ticketing tools
She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
She has a good communications skills.
She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

Predictive Index Profile - Persuader

Strongest Behaviors

Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History

Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2010 to September 2016 (77 Months)

Duties and Responsibilities:

Participate in quality assurance procedures.
Lead call calibrations and perform random-sample audits on calls.
Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

Quote Specialist

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2017 to January 2018 (6 Months)

Duties and Responsibilities:

Achieved service time and quality targets.
Actively listened to customers to fully understand requests and address concerns.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to January 2023 (3 Months)

Duties and Responsibilities:

Handled incoming and outbound calls.

Customer Support Specialist

Industry:

Healthcare / Medical

Employment Period:

December 2016 to October 2022 (70 Months)

Duties and Responsibilities:

Established warm and friendly rapport whilst interacting with customers by phone and email.

Sales Assistant

Industry:

Consulting (Business & Management)

Employment Period:

December 2022 to July 2023 (7 Months)

Duties and Responsibilities:

Order processing and customer account management
Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
Tasks involved live chat operation, supervising work hours and on-call schedules
Authorizing order processing and coordinating time-off requests, managing sales and marketing
Refund and exchange data - assisting with paperwork for potential clients
Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 15, 2010

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills, Customer Handling,

INTERMEDIATE ★★

Inbound SalesOutbound SalesSalesSalesforce CRM

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/14921970537
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: MSI
Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
Operating System: Windows 11

All-inclusive Rate: USD $7.22/hr

Krizel

Candidate ID: 365347

Customer Support Technical Support Specialists Phone Support Agents Email Support Agents

ADVANCED

Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills...

INTERMEDIATE

Order Processing, Technical Support...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.22 per hour or $USD 625.93 per month

Full Time: $USD 7.22 per hour or $USD 1251.87 per month

Remote Staff Recruiter Comments

Kriz has a Bachelor's Degree in Information Technology
She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
- Phone Support
  - Inbound calls
  - Outbound calls
- Email and Chat Support
- Customer Service Representative
- Technical Support
- Pre-sales office
- Quote Specialist
- Senior Quality Specialist
She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to
- Generate Sales Reports
- Gather information of their client
- Analyze the performance of sales
- Scheduling discovery calls in behalf of her clients
She has also exposure on doing sales quote for companies who manufacture cable wires
She has a background handling American Clients.
She has a background using ticketing tools
She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
She has a good communications skills.
She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

Predictive Index Profile - Persuader

Strongest Behaviors

Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Employment History

Sales Assistant

Industry:

Employment Period:

December 2022 to July 2023 (7 Months)

Duties and Responsibilities:

Order processing and customer account management
Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
Tasks involved live chat operation, supervising work hours and on-call schedules
Authorizing order processing and coordinating time-off requests, managing sales and marketing
Refund and exchange data - assisting with paperwork for potential clients
Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2010 to October 2016 (77 Months)

Duties and Responsibilities:

Participate in quality assurance procedures.
Lead call calibrations and perform random-sample audits on calls.
Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

SENIOR SPECIALIST QUALITY

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2010 to October 2016 (77 Months)

Duties and Responsibilities:

NORTH AMERICAN TECHNICAL SUPPORT

QUOTE SPECIALIST

Industry:

Manufacturing / Production

Employment Period:

August 2017 to February 2018 (6 Months)

Duties and Responsibilities:

Achieved service time and quality targets.
Actively listened to customers to fully understand requests and address concerns.

Customer Support Specialist

Industry:

Healthcare / Medical

Employment Period:

December 2016 to October 2022 (70 Months)

Duties and Responsibilities:

Established warm and friendly rapport whilst interacting with customers by phone and email.

Education History

Field of Study:

Major:

phone and email

Graduation Date:

October 1, 2022

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills, Customer Handling,

INTERMEDIATE ★★

Order ProcessingTechnical Support

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/14921970537
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: MSI
Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
Operating System: Windows 11

All-inclusive Rate: USD $13.68/hr

Eileen

Candidate ID: 364339

Customer Support Phone Support Agents

ADVANCED

Zendesk, Google Sheets, CRM, Salesforce CRM...

INTERMEDIATE

Customer Service, Email Support, Chat Support...

Employment Preferences

Availability:

Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.02 per hour or $USD 608.71 per month

Remote Staff Recruiter Comments

She is an experienced Customer Service Representative and has acquired experiences in:

Team Management
People Management
Customer Service
Phone Support
Administrative Support

She has handled accounts like:

US Telecommunications
US Bank/Credit
US Insurance
US Healthcare

She is now working as a Team Leader handling 41 agents

She possesses good communication skills

She is employed and needs 2 weeks to render for her resignation

Employment History

Subject Matter Expert

Industry:

Telecommunication

Employment Period:

March 2012 to March 2014 (24 Months)

Duties and Responsibilities:

Took over escalation calls
Discuss the breakdown of the bills and offer a different set of bundle to add to their services.
Process payments by gathering details of their card.

Banking Officer

Industry:

Banking / Financial Services

Employment Period:

April 2014 to March 2015 (11 Months)

Duties and Responsibilities:

Maintains customer records by updating account information.
Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

Healthcare Specialist

Industry:

Healthcare / Medical

Employment Period:

April 2016 to May 2017 (13 Months)

Duties and Responsibilities:

Follow up on the claim of the nurses/doctors.
Provided the charges, benefits, and eligibility associated with patients' insurance.
Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

Fraud Specialist

Industry:

Banking / Financial Services

Employment Period:

September 2016 to May 2017 (8 Months)

Duties and Responsibilities:

Detect early signs of fraudulent activity
Review the credit history of the customer
Thorough verification on the caller.

Team Leader

Industry:

Telecommunication

Employment Period:

December 2017 to August 2020 (32 Months)

Duties and Responsibilities:

Make sure to have reached the quota on a daily basis
Send an intraday report to check productivity
Send end of day report.
Directly report to the client for any issues arise on the leads that were given
Send an update or insights of the merchant.
Do time adjustment for 43 agents.
Distribute the leads to the team equally

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 23, 2012

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Zendesk, Google Sheets, CRM, Salesforce CRM, 3CXPhone, Customer Support,

INTERMEDIATE ★★

Customer ServiceEmail SupportChat Support

Work at Home Capabilities:

Internet Bandwidth: 15 Mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/10006058596
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell
Processor: intel (R) Core (tm) i7-3740QM
Operating System: Windows 10

All-inclusive Rate: USD $7.22/hr

Lee

Candidate ID: 308181

Customer Support Outbound Sales Specialists Lead Generation Specialists Inbound Sales Representatives

ADVANCED

Customer Service, Customer Support, Inbound Calls, Outbound Calling...

INTERMEDIATE

Chat Support, Email management...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.22 per hour or $USD 1251.87 per month

Remote Staff Recruiter Comments

Candidate has more than 8 years of experience in the BPO industry.
He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead.
He gained experience in:
- Customer Support
- Sales (Inbound/Outbound)
- Appointment Setting
- Lead Generation
- Cold Calling
He is knowledgeable in tools such as:
- Podio
- Slack
- SalesForce
- CRM
- Ringcentral
- Netsuite
- Avaya
- PDA Software
- Convoso
- Skype
- Rest Software
- Microsoft Applications
He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary:

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

ASSISTANT PROPERTY MANAGER

Industry:

Property / Real Estate

Employment Period:

November 2021 to April 2022 (5 Months)

Duties and Responsibilities:

Check emails and respond to tenants’ inquiries
Update Airtable every now and then
Check online application in Inspect Real Estate
Call Rental and Employment References through Zoiper
Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
Draft Lodge New Bond for New Tenancy through Bonds online
Send Welcome Letter
Upload Application Form and IDs in Property Tree
Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
Draft rent increase Form 10 integrated REIWA Property Tree
Draft Bond Variation online
Process Invoicing tenants through Property Tree
Update Rent increase date in Property Tree
Draft inspection report through Inspection Express
Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
Extract and generate Rent Review Expiry through Property Tree to Airtable
Extract and generate Arrears through Property Tree to Airtable
Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
Inform and communicates with Property Managers through MS Teams or through Outlook
Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
Advise and remind Property Managers if lease has not been returned by the Tenant
Attend morning meetings everyday with Property Managers
Attend weekly Property Manager's Meeting

Customer Service Representative

Industry:

Telecommunication

Employment Period:

September 2011 to October 2012 (13 Months)

Duties and Responsibilities:

Assist customers in porting of numbers
Assist customers in troubleshooting their phones

Customer Service / Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2012 to June 2013 (5 Months)

Duties and Responsibilities:

Receive inbound calls from customer and assist them by troubleshooting their internet modem
Provide an option and walk through with the step by step troubleshooting
Schedule maintenance and Technician visit to customer's location
Make sure that KPI's are met and exceed the expectation

Chat Support Representative( Norton Symantec)

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2013 to February 2014 (6 Months)

Duties and Responsibilities:

Receive incoming chats worldwide
Assist customer with their Anti-virus issue
Basic troubleshooting by remote access to customers computer
Uninstalling and reinstalling Norton Anti-Virus
Removing of virus mannually through remote access

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to December 2014 (19 Months)

Duties and Responsibilities:

Receive inbound calls from customer and assist them with activating their Netspend card
Provide exceptional customer service
Provide accurate information of transactions made and breakdown

VA (PROPERTY MANAGER)

Industry:

Property / Real Estate

Employment Period:

January 2014 to June 2016 (29 Months)

Duties and Responsibilities:

Team Huddle and discuss what should be prioritized.
Check email if rental Prospects sent their application form
Review the form if there are missing field that the Prospect missed
Call Landlord, co-worker, supervisor or manager as their reference number for background checking
Review and send contracts via Email
Contact Prospect that the application was approved, sign the contract and ask if when to move in
Email and text to existing tenants reminding them to pay their monthly rental
Email tenants of their eviction letter from court
Contact repair man and schedule for repair

Senior Team Leader

Industry:

Healthcare / Medical

Employment Period:

February 2017 to May 2019 (26 Months)

Duties and Responsibilities:

In charge of daily operation
Interviewing of applicants
Training of New Hires ( Account Specific )
Reporting and discussing bonus Grid to the CEO
Interviewing, Training and assigning of Doctors task for DME prescription
Ensuring that agents met the expected Sales Quota for the day

Team Leader II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2019 to July 2021 (19 Months)

Duties and Responsibilities:

Coaching and feedback to 15 agents
Upload and serve sanctions during coaching session
Extract and filter Team Break and Shifting Schedule to G-sheet
Collate pay disputes for the whole site
Huddle and update team standing
Tracks all system issues reported by the agent
Other Admin Tasks assigned by Operations Supervisor

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

BSMT

Graduation Date:

March 15, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

INTERMEDIATE ★★

Chat SupportEmail management

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 16.42, Upload: 33.78
Internet Type: DSL
Hardware Type: Desktop
Brand Name: Dell
Processor: Core i5
Operating System: Windows 10

All-inclusive Rate: USD $6.73/hr

Cleamark

Candidate ID: 308147

Administrative Phone Support Agents Back-Office Administrators

ADVANCED

Virtual Assistant Skills, Customer Handling, Technical Support, Logistics...

INTERMEDIATE

Fraud Analysis, Fraud Detection, Data Analysis, Amazon...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.73 per hour or $USD 582.88 per month

Full Time: $USD 6.73 per hour or $USD 1165.77 per month

Remote Staff Recruiter Comments

Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data. He also experienced doing order processing like in Amazon.
He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
Available to start asap.

Employment History

TELEMARKETER

Industry:

Banking / Financial Services

Employment Period:

February 2009 to March 2011 (25 Months)

Duties and Responsibilities:

Identifies prospects by reading telephone directories, newspapers, and other prepared listings.
Calls prospective customers by operating telephone equipment and other telecommunications technologies.
Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions.
Respond to questions.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Telecommunication

Employment Period:

May 2011 to January 2012 (8 Months)

Duties and Responsibilities:

Attract potential customers by answering product and service questions.
Solve customer problems by clarifying customer complaints.
Electing and explaining the best solution to solve problem.
Expedite correction or adjustment.

DATA ANALYST

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2018 to September 2020 (25 Months)

Duties and Responsibilities:

Perform remote clerical tasks and traditional telemarketing.
Use computer for various applications, such as database management and word processing.
Take and initiate phone calls.

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2016 to August 2018 (25 Months)

Duties and Responsibilities:

Manage calendars, schedule meetings and appointments.
Data entry
Take and initiate phone calls.

TELEPHONE BANKER II

Industry:

Banking / Financial Services

Employment Period:

October 2012 to October 2015 (36 Months)

Duties and Responsibilities:

Handle customer inquiries, complaints, and account questions.
Process credit card payments and funds transfer requests.
Dispute unauthorized transactions and create real time alert for compromised accounts.
Handles online banking and interprets account memos, red alerts, court orders and levies.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Education History

Field of Study:

Human Resource Management

Major:

BUSINESS ADMINISTRATION

Graduation Date:

May 1, 2010

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Virtual Assistant Skills, Customer Handling, Technical Support, Logistics, Administrative Support,

INTERMEDIATE ★★

Fraud Analysis, Fraud DetectionData AnalysisAmazonCustomer ExperienceData Mining

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Asus
Processor: I3
Operating System: Windows 10

All-inclusive Rate: USD $6.23/hr

Jennifer

Candidate ID: 305945

Customer Support Technical Support Specialists Phone Support Agents Email Support Agents

ADVANCED

Customer Service, Technical Support, Chat Support, Hubspot CRM...

INTERMEDIATE

Administrative Skills...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.23 per hour or $USD 1079.66 per month

Remote Staff Recruiter Comments

Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too.
She is competent in providing customer service through calls, emails, and chats.
She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
She is highly skilled in supporting the following tasks:
- email management
- calendar management
- data entry
- phone handling
- sales
- appointment setting
- account management
- vendor verification
- onboarding of business partners
She has basic knowledge of lead generation.
She handled an average of 128 tickets for calls, emails, and chats.
She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
She is available to start immediately and is amenable to working part-time in any schedule.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Employment History

Senior Customer Support Associate

Industry:

Transportation / Logistics

Employment Period:

August 2018 to March 2023 (55 Months)

Duties and Responsibilities:

Senior Customer Support Associate - Customer Service Department

Assisted customers via phone calls, emails, and chats.
Managed the tracking of returns and deliveries for parcels from local stores.
Took on the role of escalation support and process trainer.

Admin Assistant - Logistic Department and Onboarding Team

Served as dispatch support for the Amazon home delivery project in 2020.
Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
Contributed to the loss prevention team by identifying and resolving missing parcels in store

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2013 to August 2018 (61 Months)

Duties and Responsibilities:

Technical Support II - Verizon Telecommunication 2015 - 2018

Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
Initiated technician dispatches to the area if problems could not be resolved over the phone.
Coordinated with the network office for outage diagnosis. Sales

Chat Support - Toshiba America 2013 - 2015

Guided customers in selecting the right laptop for their needs and processed online orders.
Addressed customer inquiries regarding order status, returns, and exchanges.
Creating quotations for sales inquiries and business orders

Sales Chat Support

Industry:

Electrical & Electronics

Employment Period:

January 2013 to January 2015 (24 Months)

Duties and Responsibilities:

Guided customers in selecting the right laptop for their needs and processed online orders.
Addressed customer inquiries regarding order status, returns, and exchanges.
Creating quotations for sales inquiries and business orders

Customer Support - Billing Department

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2012 to January 2013 (9 Months)

Duties and Responsibilities:

Helped customers understand their bills through phone calls.
Assisted customers in the activation of their phones.
Created new additional accounts for customers.

Proof Reader | Freelance

Industry:

Retail / Merchandise

Employment Period:

March 2023 to March 2024 (12 Months)

Duties and Responsibilities:

Proof reads articles that will be published for e-commerce websites.
Create Contents for specific topics as per client request

Virtual Assistant

Industry:

Entertainment / Media

Employment Period:

May 2024 to February 2025 (9 Months)

Duties and Responsibilities:

Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
Provided logistical support to streamline project planning and enhance efficiency.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 30, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Service, Technical Support, Chat Support, Hubspot CRM, Salesforce CRM,

INTERMEDIATE ★★

Administrative Skills

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 40.38 Upload: 49.48
Internet Type: Cable
Hardware Type: Laptop
Brand Name: Huawei
Processor: AMD Ryzen 7
Operating System: Windows 11

All-inclusive Rate: USD $7.02/hr

Jennielyn

Candidate ID: 305495

Customer Support Phone Support Agents

ADVANCED

Phone Support, Quality Assurance, Quality audit, Quality Management...

INTERMEDIATE

Email Support, Chat Support, Email management...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.02 per hour or $USD 1217.43 per month

Remote Staff Recruiter Comments

Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
At present, she is employed as a Healthcare Advisor in a BPO.
Some of her responsibilities include:
- Responsible for assessing customers' claims and disputes
- Responsible for making decisions and granting customers' claims
- Receive customer inquiries and escalations regarding our services
- Responsible for assisting, adjusting, and reprocessing medical claims
- Responsible for finding healthcare providers and facilities for customers with medical needs
- Responsible for quoting benefits for client’s medical coverage
- Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
She can start after 2 weeks.
She is amenable to a day shift, preferably a full-time role.

Predictive Index Behavioral Profile - Persuader

Strongest Behaviors

Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2020 to September 2023 (37 Months)

Duties and Responsibilities:

Ensuring that customer service representatives on the floor adhere to client expectations
Providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company
Quality Talks for new-hire batches
Call calibration with clients
Call certification for trainees
Call audits and coaching
Reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines
In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

Claims and Warranty Customer Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to February 2019 (6 Months)

Duties and Responsibilities:

Load and process incoming claims in Salesforce
Communicate claims/issues to the team
Quality meetings with client
Communicate with customer the progress and status of their claim
Communicate with Operations to resolve claims
Load claims to Freight Forwarders for damage in transit
Generate credits as required and upon confirmed receipt of goods returned
Prepare documentation for refunds and forward to Accountant to process
Weekly Claims Report to Operations Manager
Co-ordinate contractors and repairs nationwide

Account Associate II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2016 to May 2018 (18 Months)

Duties and Responsibilities:

Responsible for assessing customers' claims and disputes.
Responsible for making decisions and granting customers' claims.
Receive customer enquiries and escalations regarding our services.
Responsible for mentoring and sharing of best practices in call handling to members of the team.
Ensure that the qualities of customer contacts meet our clients’ expectations.

Disputes and Claims Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2006 to February 2015 (98 Months)

Duties and Responsibilities:

Responsible for assessing customers' claims and disputes.
Responsible for making decisions and granting customers' claims.
Receive customer enquiries and escalations regarding our services.
Responsible for mentoring and sharing of best practices in call handling to members of the team.
Ensure that the qualities of customer contacts meet our clients’ expectations

ACCOMPLISHMENTS:

Consistently earned the "Top Performer of the Month" award for our account.
Have earned the company's Platinum Award for completing 9 years of service with the company

Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

October 2023 to December 2023 (2 Months)

Duties and Responsibilities:

Responsible for assisting, adjusting, and reprocessing medical claims.
Responsible for finding health care providers and facilities for customers with medical needs.
Responsible for quoting benefits for client’s medical coverage.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electronics and Communications Engineering

Graduation Date:

April 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Phone Support, Quality Assurance, Quality audit, Quality Management, Salesforce Analytics, Microsoft Excel, Citrix CRM, Training and Development, Analytical Review,

INTERMEDIATE ★★

Email SupportChat SupportEmail management

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15974231525
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Acer
Processor: AMD Ryzen 5
Operating System: Windows 10

All-inclusive Rate: USD $8.22/hr

Chris

Candidate ID: 303113

Administrative Technical Support Specialists Phone Support Agents Chat Support Agents

ADVANCED

Recruiter Customer Service, Recruiting, Sourcing, Outsourcing...

INTERMEDIATE

Project Management, Project Supervision...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.22 per hour or $USD 712.04 per month

Full Time: $USD 8.22 per hour or $USD 1424.08 per month

Remote Staff Recruiter Comments

Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
He has working exposure with different industries like contact center, and staffing companies
He has worked with hiring for requirements based in the Philippines and in US
He is skilled in doing variety of recruitment task which include
Analyzing job requisitions
Doing talent pipelining
Sourcing for candidates
Doing pre screening and resume screening
Conducting initial interview
Endorsing candidates to hiring managers
Creating sourcing strategies and planning
Generating recruitment reports

He has worked with several role which include

SDE, Program/Project Managers,

QA,

UX/UI Developer

Full stack Developer roles.

Accountants

Healthcare professionals

Call Center Representatives

Virtual Assistants

Underwriters,

Collection Representative

He is a confident user of tools/applications like

LinkedIn Recruiter

Indeed

SIVA

Glassdoor

Zendesk

Salesforce

Bullhorn

Compass

Zoho

Gsuite

Calendly

He can start as soon as possible Predictive Index Behavioral Profile- Guardian

Strongest Behaviors

Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Chris Alec will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Associate Consultant

Industry:

Human Resources Management / Consulting

Employment Period:

May 2023 to January 2024 (7 Months)

Duties and Responsibilities:

Creates sourcing strategies and talent insights for all covered industries of stakeholders
Create reports with Hiring Trends data to specific requests of stakeholders
Conducts research to market based on projects assigned

Senior Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

May 2020 to February 2023 (32 Months)

Duties and Responsibilities:

Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
Sets up interviews between candidates and hiring managers.

HR Associate (Contractural)

Industry:

Human Resources Management / Consulting

Employment Period:

January 2023 to May 2023 (3 Months)

Duties and Responsibilities:

In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
Setup and accept interview requests for candidates.
Conducts video interview to pre-screen candidates and qualifications.
Provided recommendations to qualified candidates to be interviewed by clients

Sr. Operations Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to May 2020 (40 Months)

Duties and Responsibilities:

Progress and monitor claims assigned Work on recoveries and settlements

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to November 2016 (25 Months)

Duties and Responsibilities:

Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

Recruitment Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

January 2024 to Present

Duties and Responsibilities:

Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
Conducted initial interview via Online video conferencing
Endorsed candidates for client screening
Conducted job offer and hand offs to HR for successfully hired candidates

Education History

Field of Study:

Medical Science

Major:

BS Medical Technology

Graduation Date:

March 28, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Recruiter Customer Service, Recruiting, Sourcing, Outsourcing, Customer Service,

INTERMEDIATE ★★

Project ManagementProject Supervision

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15910159395
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Intel
Processor: Intel I7 8700k
Operating System: Windows 10

All-inclusive Rate: USD $6.73/hr

Candidate ID: 289345

Customer Support Technical Support Specialists Phone Support Agents

ADVANCED

HelpDesktop Support, HelpDesk Ticketing, Virtual Assistant Skills, Customer Service...

INTERMEDIATE

Chat Support, Email Support...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.73 per hour or $USD 582.88 per month

Full Time: $USD 6.73 per hour or $USD 1165.77 per month

Remote Staff Recruiter Comments

Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
- Customer service
- Technical support
- Handle escalation calls
- Ticketing system
- Outbound and Inbound calls
- Chat support
- Email support
- Billing and payments
- Virtual Assistant
Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
During her BPO employment she handled different accounts such as:
- AT&T
- Comcast
- Time Warner Cable
- Bellsouth
She worked with US client.
She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
She needs 2 week's notice to start. She is amenable to working the day shift for full-time position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

Behavioral SummaryWorks at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. Jo Mary Rose is, however, too impatient to enjoy working with details as repetitive routine or as a primary responsibility.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

Employment History

Sr. Technical Support Specialist (At&t Mobility | COMCAST | Time Warner Cable | Bellsouth)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2005 to June 2011 (68 Months)

Duties and Responsibilities:

Provided troubleshooting steps over the phone to resolve application and connectivity issues reported by the customer.
Bridged gap between company and consumers and ensured to make both ends meet without compromising the best interest of the company.
Answers concerns regarding billing and other charges on the bill.
Gave credits to qualified customers.
Provided courtesy or escalated callbacks to customers who had repeated issues or complaints about the Level1 representative they spoke with.
Performed SME/Floor support duties and served as Team Lead back up.

Technical Data Customer Services Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2012 to December 2012 (11 Months)

Duties and Responsibilities:

Responsible and 100% accountable for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver
Provide complex aftermarket ordering and service support
Receive order requests from customers and validate the accuracy of the information provided
Proactively maintain an understanding of escalation processes established for each step of order lifecycle, ensuring it is followed when needed

Cloud Services Technical Service Delivery Management Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2012 to December 2015 (36 Months)

Duties and Responsibilities:

Reviews client contract and ensure that the service delivery provided are within the agreement.
Provide client order quotation and invoicing based on the contract signed by the client.
Improve overall customer experience for production and service delivery activities
Ensure SLA’s are achieved and client expectations are met (or exceeded) by the team.
Point of escalation.
Create process improvement and action plan to drive continuous improvement. Conflict management. Incident management.
Work closely with Professional Services, project resource members and cross-functional teams.
Provide training/mentoring to new hires
Review and provide performance feedback/appraisal to resource and Manager. Attend management and client call.
To provide reports to an agreed schedule (or on request), including management and account performance reports.
Escalate issues to Manager/Director when there are quality issues to help minimize recurrence.
Reviews and set yearly team goals with the team Manager and Director, cascades and explains it to the team to make sure everyone is aligned to these goals and that they will know how these will be met.

Lawnstarter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2016 to April 2019 (34 Months)

Duties and Responsibilities:

Pulled up all existing tickets, equally distributed these amongst the team on a daily basis
Handled Tier3 Level tickets and assigned to the appropriate team

Short Term Disability Claims Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to June 2021 (23 Months)

Duties and Responsibilities:

Made outbound calls based on the tasks assigned to my bucket.
Reviewed short term disability documentation requirements
Disability claim endorsement to Short Term Disability Examiner for review/approval. Followed up on missing requirements for the disability claim.
Scheduled follow up as needed.

Helpdesk Team Lead

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2019 to July 2022 (37 Months)

Duties and Responsibilities:

Provides assistance over the phone to customers.
Performed retention call evaluations. Handled retention calls.
Made collection calls for unpaid invoices. Managed all communication channels like email, SMS, and chat
Responsible in equal messaging task assignments and ensuring all tasks are completed within the SLA allotted for each task.
Call quality evaluations for phone representatives.

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

March 15, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

HelpDesktop Support, HelpDesk Ticketing, Virtual Assistant Skills, Customer Service, Customer Handling,

INTERMEDIATE ★★

Chat SupportEmail Support

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/14223172947
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Lenovo
Processor: Intel Core i3
Operating System: Windows 10

All-inclusive Rate: USD $8.22/hr

Rally

Candidate ID: 259868

Sales Telemarketers Outbound Sales Specialists Lead Generation Specialists

ADVANCED

B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling...

INTERMEDIATE

Active Listening, B2C Telemarketing, B2C Lead Generation, B2B Lead Generation...

Employment Preferences

Availability:

Full-Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.72 per hour or $USD 668.99 per month

Remote Staff Recruiter Comments

Rally has over 13 years of experience in sales, telemarketing, and appointment setting across various industries. Since starting home-based work in 2013, Rally has worked for various campaigns in real estate, accounting services, consulting firms, manufacturing, and more. His comprehensive background in lead generation and client engagement makes him a strong candidate for sales roles. According to a predictive index assessment, Rally is classified as a Specialist, highlighting his deep expertise and proficiency in his field.

Areas of Work:

Telemarketing
Telesales
Appointment Setting
Lead Generation
Data Entry
Sales
Customer Service
Industries:
Education
Advertising / Marketing / Promotion / PR
Property / Real Estate
Manufacturing / Production
Telecommunication
Healthcare / Medical

Career Highlights / Relevant Projects:

Tutor (Education)
- Taught basic English language to Japanese students.
Appointment Setter (Education)
- Called B2B clients, introduced courses offered for Early Childhood Centers, NDIS, and Community Services and Health, and set appointments for managers.
Outbound Sales Agent (Advertising / Marketing / Promotion / PR)
- Sold SEO services and website creation to various clients.
Outbound Call Center Agent (Property / Real Estate)
- Set appointments for local closers in the UK, offering to buy or sell properties for homeowners.
Telemarketer (Advertising / Marketing / Promotion / PR)
- Offered website services for natural-method therapists to display their details for a fee.
Appointment Setter (Manufacturing / Production)
- Called private companies and government agencies to develop new parks or upgrade existing ones, providing park furniture and construction services.
Appointment Setter (Telecommunication)
- Called for various industries, including construction, automotive insurance, and telecom services.
Telemarketer / Appointment Setter / Lead Generator (Healthcare / Medical)
- Called for the American Diabetes Association, asking for donations.
Appointment Setter (Advertising / Marketing / Promotion / PR)
- Offered SEO services to businesses, enhancing their online visibility on maps with different recognition levels.

Skill Proficiency + Tech / Software Proficiency:

Skills:

Telemarketing
Telesales
Appointment Setting (Sets an average of 8 to 10 appointments per day)
Lead Generation (Searches prospects and promotes their products and services)
Data Entry (Updates necessary information for client's records)
Active Listening (Intermediate)
B2C Telemarketing (Intermediate)
B2C Lead Generation (Intermediate)
B2B Lead Generation (Intermediate)
B2B Telemarketing (Intermediate)
B2B Lead Generation (Advanced)
B2B Telemarketing (Advanced)
B2C Lead Generation (Advanced)
B2C Calling (Advanced)
Email Lead Generation (Advanced)

Tools:

PipeDrive
Vulcan7
Mojo Dialer
Google Spreadsheet
MS Office tools (Word and Excel)

Rally is highly proficient in both B2C and B2B campaigns as well as cold calling, having handled Australian and US clients. He has experience in outbound calling, managing 40-50 leads daily, and closing out 3 sales opportunities per day. Additionally, he has handled incoming calls, receiving 1-2 calls per hour and promoting products and services to close out sales. Rally's excellent communication skills and ability to set appointments, generate leads, and manage data efficiently make him a valuable asset for any organization. As a Specialist, he brings a deep understanding and expertise in his field, ensuring quality and precision in his work.

Rally is ready to start immediately.

Employment History

Appointment setter

Industry:

Education

Employment Period:

August 2020 to May 2024 (44 Months)

Duties and Responsibilities:

Calling B2B, introducing the courses offered at Traxion Training for Early Childhood Centers, NDIS and Community Services and Health.
Setting appointments for the closers ( BDO, managers ).

Appointment Setter

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

December 2010 to March 2011 (3 Months)

Duties and Responsibilities:

Calling businesses and offering ans SEO service we call Blue Dots.
When some one searches for a business on the Australian map, sveral business with different colored 'dots' would appear offering different levels of recognition, where a Blue dots shows the business address, photo of the business and other relevant info.

Telemarketer/ Appointment setter/ Lead Generator

Industry:

Healthcare / Medical

Employment Period:

May 2011 to June 2011 (0 Months)

Duties and Responsibilities:

Calling for the American Diabetes Association, and asking for donations.

Appointment Setter

Industry:

Telecommunication

Employment Period:

July 2011 to January 2013 (18 Months)

Duties and Responsibilities:

Called for various industries, including construction, automotive insurance and AT&T telecom.

OUTBOUND SALES AGENT- Online Advertising

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

Selling SEO service andwebsite creation.

Appointment setter

Industry:

Manufacturing / Production

Employment Period:

July 2017 to December 2018 (17 Months)

Duties and Responsibilities:

Calling private companies and government agencies looking to develop new parks or make upgrades.
We supply park furniture and do construction for creating new parks.

Outbound Call Center Agent

Industry:

Property / Real Estate

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

Setting appointments for the local closers in UK.
I would be calling home owners and offering to buy their properties, or sell them for the home owners.

Telemarketer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to March 2019 (2 Months)

Duties and Responsibilities:

We offer a website where a natural-method therapist would have alltheir details be seen, for a fee.

Tutor

Industry:

Education

Employment Period:

June 2024 to July 2024 (1 Months)

Duties and Responsibilities:

Teaching basic English language to Japanese students.

Lead Generation Specialist

Industry:

Consulting (Business & Management)

Employment Period:

October 2024 to July 2025 (8 Months)

Duties and Responsibilities:

Outbound Calls & Emails: Initiate direct communication via phone and email to potential employers to introduce the platform and generate interest.
Database Management: Leverage the company’s existing database of 20,000 businesses, supplementing it with your research to update and cross-match contacts.
Appointment Setting: Schedule meetings between prospective clients and the Australian business development team, ensuring a seamless handover.
CRM Management (if applicable): Maintain and organize client interactions, ensuring consistent follow-up and effective communication strategies.
Research & Data Gathering: Conduct online research to identify new prospects and verify existing contact details using LinkedIn and other business directories.
Reporting: Provide daily updates on outreach activities, leads generated, and meetings set.

Lead Generation specialist

Industry:

Healthcare / Medical

Employment Period:

October 2024 to June 2025 (8 Months)

Duties and Responsibilities:

This is basically a placement agency. I would set appointments between healthcare workers seeking employment and my client.

Education History

Field of Study:

High School

Major:

Graduation Date:

March 1, 1980

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling, Email Lead Generation,

INTERMEDIATE ★★

Active ListeningB2C TelemarketingB2C Lead GenerationB2B Lead GenerationB2B Telemarketing

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16486798389
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Lenovo
Processor: Intel(R) Pentium(R) CPU 5405U @ 2.30 GHz 2.30 GHz
Operating System: Windows 11

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*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

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Employment Preferences

Remote Staff Recruiter Comments

FRAUD ANALYST

COLLECTIONS AGENT

RESOLUTIONS SPECIALIST

TRAINING OFFICER

VA

Skills

Employment Preferences

Remote Staff Recruiter Comments

Data Enrichment Specialist

Sales Associate

LinkedIn and Email Outreach VA

Admin/Paralegal Assitant

Billing Consultant

Health Insurance Agent

Retail/Logistic Associate

Insurance Customer Service

Pharmacy Care Specialist

Marketing Virtual Assistant

Phone and Chat Customer Service Virtual Assistant

Customer Service Representative

Business Operations Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Hotel Reservation Supervisor

Customer Service Representative

Inbound Service Representative

Chat and Email Support

Senior Customer Service Executive

Virtual Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Reservations Department Representative

TELEMARKETER

PHONE SUPPORT PROFESSIONAL

REAL ESTATE VA

TEAM MANAGER

SALES PROFESSIONAL

TELEMARKETER/ LEAD QUALIFIER/B2C

Skills

Employment Preferences

Remote Staff Recruiter Comments

Customer Support Representative

Quote Specialist

Technical Support Representative

Customer Support Specialist

Sales Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Sales Assistant

Quality Analyst

SENIOR SPECIALIST QUALITY

QUOTE SPECIALIST

Customer Support Specialist

Skills

Employment Preferences

Remote Staff Recruiter Comments

Subject Matter Expert

Banking Officer

Healthcare Specialist

Fraud Specialist

Team Leader

Skills

Employment Preferences

Remote Staff Recruiter Comments

ASSISTANT PROPERTY MANAGER

Customer Service Representative

Customer Service / Technical Support

Chat Support Representative( Norton Symantec)

Customer Service Representative

Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

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Be the next success story!