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Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Telemarketers.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Telemarketers.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Telemarketers

Telemarketers engage in conversations, driving customer outreach with effective scripts and strategies to ensure your products or services stand out.

By outsourcing telemarketing, you gain a team focused on growing your customer base through smart calling techniques. They help you build relationships and convert prospects into loyal customers.

Remote Staff offers top-notch telemarketing professionals skilled in negotiation and sales strategies. Our experts handle both inbound and outbound calls, using advanced tactics to improve your sales outcomes and amplify your success.

 

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Candidates:

25

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $6.98/hr

Sam

Candidate ID: 743352


ADVANCED

    Cold Calling, Executive Assistance, Appointment Setting, Google Drive...

INTERMEDIATE

    Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.98 per hour or $USD 1210.66 per month

Remote Staff Recruiter Comments

Sam is a seasoned customer support professional with a strong foundation in technical support, customer service, and content moderation within the outsourcing and digital services industries. Across six years, she has demonstrated consistent performance in handling high-volume customer interactions, resolving technical concerns, and maintaining customer satisfaction. Her progression into a Subject Matter Expert role reflects both her technical competence and her ability to guide teams, making her a well-rounded candidate for client-facing and support-driven roles.

Work Experience / Educational Background
The candidate has 6 years of relevant experience in the business process outsourcing and customer service industry, supporting telecommunications, e-commerce, and digital platform clients.

Key areas of experience include:

  • Technical support for internet, phone, television, and home security services
  • Customer service handling billing, subscriptions, order management, and issue resolution
  • Content moderation aligned with community standards and compliance policies
  • Cold calling and lead generation for sales pipelines
  • Team support and knowledge sharing as a Subject Matter Expert

Industry exposure:

  • Telecommunications and cable services
  • E-commerce and subscription-based services
  • Online platforms and digital communities
  • Sales and lead generation services

Educational background includes undergraduate studies in Biology and English education, contributing to her communication and analytical skills.

Career Highlights / Relevant Projects

  • Managed 25+ customer issues daily in a technical support environment while maintaining strong customer satisfaction metrics
  • Earned early recognition and achievement badges as a new hire, indicating fast onboarding and adaptability
  • Progressed into an SME (Subject Matter Expert) role, providing guidance, maintaining KPI reports, and supporting team performance
  • Demonstrated cross-functional capability by transitioning between technical support, customer service, moderation, and sales roles
  • Consistently met KPIs such as response time, resolution efficiency, and customer satisfaction across multiple accounts

These accomplishments highlight her ability to deliver results in high-pressure, metrics-driven environments while supporting team success.

Skill Proficiency + Tech / Software Proficiency

  • Customer Support & Technical Troubleshooting (6 years): Extensive experience resolving service and device-related concerns via phone support
  • Communication & Problem Solving (6 years): Clear, customer-focused communication applied in resolving complex and sensitive concerns
  • Content Moderation & Policy Enforcement (2–3 years): Reviewing and enforcing compliance with platform guidelines

Additional Skills:

  • Cold calling and lead nurturing
  • Billing and subscription management
  • KPI tracking and reporting (as SME)
  • Time management and multitasking in high-volume environments

Tools & Systems:

  • CRM and ticketing systems (various platforms typical to BPO environments)
  • Telephony systems for inbound/outbound support
  • Documentation and reporting tools for KPI tracking

Her top strengths technical support, communication, and adaptability are directly aligned with client-facing support roles and fast-paced service environments.

Work Availability / Schedule Specifics
The candidate is available to start immediately.


Employment History

SME (Subject Matter Expert)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2024 to April 2026 (23 Months)

Duties and Responsibilities:

Served as SME, guiding policy application, handling complex cases, and ensuring consistent moderation decisions. • Conducted quality reviews and liaised with leadership to improve accuracy, escalate issues, and support process improvements.

Cold Caller/Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to February 2026 (24 Months)

Duties and Responsibilities:

Conducted high-volume outbound calls to UK clients, including business owners, sole traders, and limited companies, presenting business loan, funding, and tax refund opportunities while effectively qualifying leads. • Managed appointment setting, handled objections, and maintained consistent follow-ups using GoHighLevel (GHL), ensuring accurate lead tracking and consistently meeting performance targets.

Content Moderator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to April 2024 (32 Months)

Duties and Responsibilities:

Reviewed user-generated content for guideline violations and enforced community standards consistently. • Applied updated policies to real-time content moderation with accuracy and sound judgment.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to May 2021 (8 Months)

Duties and Responsibilities:

Handled customer inquiries via phone, assisting with setup, installation, and configuration of internet, phone, and TV services. • Diagnosed and resolved technical issues efficiently while consistently meeting KPIs.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to February 2020 (5 Months)

Duties and Responsibilities:

• Assist customers with inquiries about online orders, including order status, product details, and shipping updates. • Resolve issues such as delayed deliveries, incorrect items, or payment concerns in a timely and professional manner.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2019 to August 2019 (3 Months)

Duties and Responsibilities:

Provide technical support to customers with TV, internet, and telephone services, including troubleshooting connectivity and device issues. • Assist customers in setting up, configuring, and maintaining their services to ensure optimal performance. • Handle service-related inquiries, escalate complex technical problems when needed, and ensure timely resolution with clear communication.

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

October 30, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Education/Teaching/Training

Major:

Biology

Graduation Date:

January 1, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Cold Calling, Executive Assistance, Appointment Setting, Google Drive, Slack,

INTERMEDIATE ★★

    Canva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18619943809
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Cashmer

Candidate ID: 683435


ADVANCED

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales...

INTERMEDIATE

    Sales Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.60 per hour or $USD 1005.19 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Cashmer brings with him over a decade of progressive leadership experience spanning Business Development, Sales, and General Management across the UAE and the Philippines. Throughout his career, he has developed strong expertise in lead generation, cold calling, client networking, and pipeline management. His day-to-day responsibilities often began with reviewing sales pipelines, following up with existing customers, and monitoring ongoing projects to ensure smooth progress toward closure. Beyond frontline sales activities, he has also taken a strategic role in leading cross-functional teams composed of engineers and IT professionals, ensuring that client requirements were fully met through technical solutions such as BOQs and system adjustments.

He has extensive hands-on experience in closing high-value sales and managing transactions across B2B, B2C, and B2E markets, while also cultivating long-term relationships with key vendors and clients. Over the years, he has held senior leadership positions that highlight his career growth, including serving as General Manager at Alpha CB International from 2019 to 2022, Senior Business Development Executive at Thakral IT Services from 2017 to 2019, and Senior Sales Executive at Dynamic World Computers from 2014 to 2017. These roles allowed him to demonstrate both operational oversight and strategic business development capabilities, including revenue growth, client retention, and market expansion.

Cashmer’s strong educational foundation includes a degree in Computer Systems Design and Programming from AMA-CLC (2001–2003), further supported by his secondary education at St. Scholastica’s Academy. To complement his professional experience, he has earned certifications in Google Digital Marketing and HP Networking, both of which have enhanced his ability to merge technical knowledge with modern business development and digital sales practices. This blend of technical expertise, leadership experience, and formal training underscores his readiness to contribute to growth-oriented business development roles.

 

1. Career Highlights / Relevant Projects

  • Successfully managed enterprise clients (10+ accounts), eventually delegating small accounts to a sales team he supervised.
  • Consistently drove new business development, market expansion, and customer engagement strategies while maintaining existing accounts.
  • Directed full company operations (sales, finance, strategic growth) as General Manager, overseeing long-term partnerships and revenue generation.
  • Dealt with international clients, including Canadian and Australian accounts, and collaborated with distributors and vendors to deliver complete IT solutions.
  • Actively engaged in sales forecasting, quota management, and project oversight, ensuring timely delivery and client satisfaction.

 

2. Skill Proficiency + Tech / Software Proficiency

  • Strong sales and communication skills with expertise in B2B, B2C, and B2E sales management.
  • Proficient in Salesforce CRM for lead and account management, Tally for accounting-related tasks, and Excel for reporting and sales tracking (daily pipeline updates, forecasts).
  • Familiar with Monday.com project management platform and other digital productivity tools (calendar management, online collaboration).
  • Demonstrates adaptability across analog and digital sales approaches, balancing traditional networking with modern digital lead generation.
  • Recognized for creative design and digital marketing skills, with experience in content creation and collaborations with international brands

 

She can start immediately.

Predictive Index Behavioral Profile: Specialist

 

Strongest behavior:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary:

  • Cashmer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
  • Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Cashmer, who takes responsibilities very seriously.
  • With experience and/or training, Cashmer will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Cashmer is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
  • Cashmer is a highly experienced outbound sales professional with over a decade of hands-on B2B and B2C selling experience across the tech, digital marketing, and IT service sectors—making her a strong fit for full-cycle sales responsibilities.
  • She has a proven track record managing cold outreach campaigns using LinkedIn, email marketing tools, SMS, and phone calls.
  • Cashmer has worked in quota-driven environments and is confident prospecting and converting leads into long-term customers.
  • She has a consultative approach to selling—prioritizing the customer's needs and providing value first over aggressive tactics, which aligns perfectly with mission-driven marketing/sales.
  • In her prior roles as General Manager and Senior Business Development Executive, she was responsible not just for sales but for creating and refining sales systems, collaborating with leadership, and contributing strategically to business growth.
  • She’s also familiar with pipeline ownership using CRMs like Salesforce and Tally, managing lead urgency, follow-up schedules, and performance metrics.
  • Cashmer expressed strong interest in working with a purpose-driven company.
  • She is confident, technically capable, and proactive—ready to start immediately, open to the AU shift, and amenable to part-time with the possibility of transitioning to full-time.
Predictive Index Behavioral Profile – Specialist

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new relationships.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed to standard.
  • Cautious and by-the-book; follows established plans to avoid errors and bases decisions on researched evidence.
  • Focused on operational excellence and efficiency; motivated by delivering accurate, timely work.

Behavioral Summary:

Cashmer is a highly conscientious and disciplined individual who approaches her work with thoroughness, care, and precision. She is exacting in her execution and relies on established systems, structured workflows, and clear expectations to perform at her best. Her reserved but sincere communication style makes her reliable and trustworthy in delivering high-quality, consistent output. She thrives in environments where accuracy, planning, and integrity are paramount—and her mindset is well suited to a structured, fast-paced remote sales operation.


Employment History

General Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

June 2019 to May 2022 (35 Months)

Duties and Responsibilities:

  • This role overlooks the entire operations of the company.

Senior Business Development Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

October 2017 to June 2019 (20 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Senior Sales Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

August 2014 to September 2017 (37 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Corporate Account Manager

Industry:

Computer / Information Technology (Hardware)

Employment Period:

May 2012 to May 2014 (24 Months)

Duties and Responsibilities:

  • This role involves managing a portfolio of accounts, delivering presentations of cost effective printing solutions by the use of remanufactured toners to clientele.
  • Reselling of Hardware and IT

Inside Sales Executive

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2011 to April 2012 (10 Months)

Duties and Responsibilities:

  • This role involves maintenance of key metrics level to meet minimum activity requirements (call volume) on a consistent basis from the in house customer relationship management database.
  • Maintain sales database including setting tasks for follow-up.
  • Consistently increase revenue using various tools and methods.
  • Including cold-calling, prospecting and other sales resource to schedule appointments.

Inside Sales Executive

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

  • Executed outbound sales strategies, cold calling, and lead generation.
  • Maintained CRM systems and set up sales follow-up tasks.

Inside Sales Executive

Industry:

Employment Period:

June 2011 to May 2012 (11 Months)

Duties and Responsibilities:

UAE Executed outbound sales strategies, cold calling, and lead generation. Maintained CRM systems and set up sales follow-up tasks.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to April 2023 (6 Months)

Duties and Responsibilities:

  • Assisted customers with troubleshooting internet, TV, phone, and home security services.
  • Resolved connectivity issues, guided modem/router setups, and handled service outages.
  • Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

Technical Support

Industry:

Employment Period:

October 2022 to April 2023 (6 Months)

Duties and Responsibilities:

Philippines Assisted customers with troubleshooting internet, TV, phone, and home security services. Resolved connectivity issues, guided modem/router setups, and handled service outages. Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2024 to December 2024 (6 Months)

Duties and Responsibilities:

  • Provided front-line support for Metro PCS customers, troubleshooting mobile device, network, and account-related issues.
  • Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

Technical Support

Industry:

Employment Period:

June 2024 to December 2024 (6 Months)

Duties and Responsibilities:

Philippines Provided front-line support for MetroPCS customers, troubleshooting mobile device, network, and account-related issues. Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

NOC Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2024 to August 2025 (9 Months)

Duties and Responsibilities:

  • Monitored and maintained VoIP infrastructure, resolving call quality, latency, and connectivity issues.
  • Performed real-time troubleshooting, escalated critical incidents, and ensured 24/7 uptime.
  • Utilized SIP, RTP, and network tools to analyze and optimize service performance.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Systems Design and Programming

Graduation Date:

February 28, 2003

Located In:

Philippines

License and Certification: :

Best in Thesis Award

Field of Study:

Computer Science/Information Technology

Major:

Computer Systems Design

Graduation Date:

January 1, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales operations, Email Marketing, Marketing, Canva,

INTERMEDIATE ★★

    Sales Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17944080986
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Manuel

Candidate ID: 659561


ADVANCED

    Sales Management, Customer Retention, Billing, B2B Lead Generation...

INTERMEDIATE

    Customer Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Manuel is a motivated, versatile professional with a well-rounded background in BPO customer service and freelancing, focused on outbound sales and lead generation. With nearly a decade of experience, he has transitioned smoothly between structured corporate environments and fast-paced freelance engagements.

Manuel brings 7+ years of relevant work experience in customer service, outbound sales, and lead generation across both BPO and e-commerce industries.

  • Worked in Philippine-based BPO firms from 2016 to 2022, handling both inbound and outbound calls for telco and utility clients, including debt collection and billing concerns for a U.S.-based cable and internet provider.
  • Handled global customer base (U.S., Canada, UK, Australia, New Zealand) as a CSR and sales support for an online store selling therapeutic electronic devices.
  • Engaged in lead qualification and outreach for a US-based business acquisition team, researching small businesses and verifying ownership information via cold calls and follow-up emails.
  • Outbound Sales Experience: As a remote CSR for an e-commerce business, Manny routinely upsold complementary health devices by proactively calling existing customers and gauging satisfaction.
  • Lead Generation: Most recently worked as an outreach specialist for a business-buying group.
  • He conducted cold outreach to business owners and gatekeepers, verifying data and coordinating lead handoffs for proposal meetings.
Tools and Software Proficiency:
  • Monday.com, Zoom, and Surfshark VPN
  • Familiar with domain management via GoDaddy

PI Behavioral Profile: Venturer

Strongest Behaviors:

  • Independent, analytical thinker who prefers to act based on their own decisions with minimal need for validation.
  • Assertive and goal-oriented; cuts through obstacles quickly to reach outcomes.
  • Direct communicator with high urgency, often pushing self and others to deliver rapid results.

Behavioral Summary:
Manuel is a self-starting, ambitious professional who thrives on challenge and responsibility. He is energized by new ventures, open to taking risks, and motivated by goal achievement. His preference for autonomy and fast-paced decision-making makes him ideal for entrepreneurial environments or early-stage business teams. His candid and authoritative communication style, paired with his adaptive mindset, supports effectiveness in roles where proactivity and execution are key.


Employment History

Right hand founding Director

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2024 to September 2025 (12 Months)

Duties and Responsibilities:

  • onduct research to verify company websites and ensure they are active.
  • Check for updated records of businesses, including ownership and operational status.
  • Called third parties to confirm owner information.
  • Sent emails to business owners to seek insights and invite them on board.
  • Assisted in acquiring businesses that owners can no longer manage.
  • Lead Tracking: Record and update lead conversations in Excel.
  • Reporting: Send updates and summaries via Outlook.

Inbound Sales Representative

Industry:

Retail / Merchandise

Employment Period:

July 2023 to July 2024 (12 Months)

Duties and Responsibilities:

  • Welcome potential customers warmly, whether in person, over the phone, or through digital channels.
  • Analyze the information provided by customers to identify suitable products and services that can address their health conditions.
  • Explain the benefits and features of various health products and services in detail.
  • Recommend specific products or items tailored to the customer's individual health conditions.
  • Actively sell health products and services to meet sales targets.
  • Ensure customers have a positive experience by being attentive and responsive to their needs.
  • Maintain records of sales activities, customer interactions, and transactions.

Debt Collector

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to March 2023 (10 Months)

Duties and Responsibilities:

  • Met demands of busy collections group by performing high volume of daily calls.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Confirmed payment arrangements and finalized customer payment dates and contact information.
  • Collaborated with other agents and collections staff to address team goals.
  • Helped new and existing customers with wide range of debt collection and payment queries.
  • Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.

Customer Service Representative

Industry:

Transportation / Logistics

Employment Period:

June 2021 to November 2021 (5 Months)

Duties and Responsibilities:

  • Investigated and planned appropriate routes for shipments according to a variety of details including nature of goods, cost, transit time and security measures.
  • Negotiated contracts, transportation and handling costs of goods, swiftly arranging payment of freight with clients.
  • Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
  • Built positive relationships with haulers and suppliers to enhance smooth-running business logistics.
  • Communicated with transportation companies to assess and resolve possible delivery restrictions.

Inbound Call Center Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2016 to June 2021 (57 Months)

Duties and Responsibilities:

  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Reviewed customer accounts and updated information about billing, shipping and warranties.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sales Management, Customer Retention, Billing, B2B Lead Generation, Sales Management, Customer Experience, Customer Retention, Billing, B2B Lead Generation,

INTERMEDIATE ★★

    Customer Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17632731812
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.06/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.06 per hour or $USD 698.92 per month

Full Time: $USD 8.06 per hour or $USD 1397.83 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $7.67/hr

Minerva

Candidate ID: 586463


ADVANCED

    Salesforce CRM, CRM, Microsoft Office, Google Apps...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

Areas of Work:
  • Administrative Support
  • Team Leadership
  • Training and Development
  • Customer Service
  • Sales and Lead Generation
Industries:
  • Telecommunications
  • Insurance
  • Legal Services
Career Highlights / Relevant Projects:
  • Team Leader (Comcast)
    • Led, motivated, and coached a team of appointment setters for financial advisers.
    • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
    • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
    • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
  • Supervisor (Comcast)
    • Led and coached a team of employees, fostering a positive and productive work environment.
    • Monitored team performance, provided feedback, and conducted performance reviews.
    • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
    • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
  • Product Specific Trainer (Comcast)
    • Developed and maintained comprehensive training programs for technical account features and best practices.
    • Delivered impactful training sessions through various instructional methods.
    • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
    • Collaborated with subject matter experts to ensure training program effectiveness.
  • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
    • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
    • Prepared accurate and competitive quotes and processed applications for new and existing policies.
    • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
  • Technical Service Representative (Hybrid) (Comcast)
    • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
    • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
    • Documented interactions and tracked service resolutions to ensure optimal customer experience.
  • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
    • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
    • Ensured data in CRM systems were correct.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Social Media Management (Intermediate)
  • Salesforce CRM (Advanced)
  • CRM (Advanced)
  • Microsoft Office (Advanced)
  • Google Apps (Advanced)

Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

Predictive Index Profile Summary:

Profile: Scholar

Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


Employment History

LEAD GENERATION SPECIALIST REMOTE

Industry:

Law / Legal

Employment Period:

July 2024 to Present

Duties and Responsibilities:

  • Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
  • Schedule an appointment for attorneys. Ensuring data in CRM are correct.
  • TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

TEAM LEADER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Auditing calls to see if it is following the call standard from the client.
  • Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

SUPERVISOR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
  • Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
  • Monitor team performance, providing constructive feedback, coaching, and development opportunities.
  • Address employee concerns, resolve conflicts, and maintain a professional work environment.
  • Ensure adherence to company policies, procedures, and safety regulations.
  • Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
  • Communicate effectively with team members, senior management, and other departments.

PRODUCT SPECIFIC TRAINER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to April 2023 (41 Months)

Duties and Responsibilities:

  • Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
  • Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
  • Tailor training content to diverse learning styles and experience levels.
  • Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
  • Stay up-to-date on product updates and industry trends, continuously refining training content.
  • Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

  • Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
  • Provide clear and concise instructions to guide customers through troubleshooting steps.
  • Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
  • Maintain a positive and professional demeanor while fostering strong customer relationships.
  • Document interactions and track service resolutions to ensure optimal customer experience.
  • Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

INSURANCE QOUTATION SPECIALIST REMOTE

Industry:

Banking / Financial Services

Employment Period:

December 2023 to January 2023 (11 Months)

Duties and Responsibilities:

  • Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
  • Prepare accurate and competitive quotes tailored to individual client needs.
  • Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
  • Answer client questions regarding coverage, billing, and claims.
  • Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

Education History

Field of Study:

Computer Science/Information Technology

Major:

INFORMATION AND TECHNOLOGY

Graduation Date:

March 26, 2009

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, CRM, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

Jose

Candidate ID: 573215


ADVANCED

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls...

INTERMEDIATE

    Salesforce CRM, Technical Support, Smartphone Technical Support, Tele Sales...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Jari brings over a decade of well-rounded experience in customer-facing roles within the business process outsourcing (BPO), telecommunications, and tech support industries. His most recent experience includes a freelance SDR role in the consulting industry, where he handled lead generation, prospecting, and appointment setting. Prior to that, he held a long-term position as a Sales Account Executive in the telecommunications sector, where he was responsible for end-to-end sales cycle management, client consultation, and strategic sales execution. Notably, he led a high-impact project focused on accelerating sales conversions through a one-call close approach.

He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.

He was a B2B Sales Account Executive in RingCentral for 5 years where he's responsible for:

  • selling and managing a complete range of RingCentral products and services

  • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills

  • lead identification, qualification and sales pipeline management

  • management of sales life cycle from lead generation to close

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors: 

  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary:

Jari is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

 

  • He has thirteen years of progressive experience in Sales, B2B Account Management, and Customer Support.
  • He has the ability to handle different communication channels to ensure generating quality leads and prospects and he's skilled in Sales and Support to achieve the best interest of Company and Client.
  • He was a Sales Account Executive in RingCentral for 5 years where he's responsible for:
    • selling and managing a complete range of RingCentral products and services
    • implementing of sales strategy though comprehensive understanding of the sales process and development of consultative selling skills
    • lead identification, qualification and sales pipeline management
    • management of sales life cycle from lead generation to close

Employment History

Appointment Setter/Sales

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2011 to May 2012 (6 Months)

Duties and Responsibilities:

  • Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

Customer Service Representative

Industry:

Banking / Financial Services

Employment Period:

May 2012 to May 2013 (12 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service, and delivery concerns.

Technical Support Advisor

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2017 to November 2017 (6 Months)

Duties and Responsibilities:

  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved issues with Apple devices, service, and troubleshooting concerns

Sales Account Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to June 2024 (66 Months)

Duties and Responsibilities:

  • Responsible for selling and managing a complete range of RingCentral products and services.
  • Implementation of sales strategy through a comprehensive understanding of the sales process and developing consultative selling skills.
  • Lead identification, qualification, and sales pipeline management.
  • Manage sales life cycle from lead generation to close.
  • Contribute to the highest levels of prospect and customer service satisfaction.
  • Spearheaded the successful project: Digital Sales Accelerator, focusing on one-call close deals.
  • Worked on providing implementation and maintenance support
  • Worked with sales teams to help package, price, and optimize large transactions

Freelancer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2024 to February 2025 (13 Months)

Duties and Responsibilities:

  • Worked as SDR for Opex Advisors (cold calling, appointment setter)
  • Lead identification and qualification.
  • Prospecting, nurturing leads, and appointment setting.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Engineering and Technology

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2B Calling, Outbound Appointment Setting, Outbound Sales, Inbound Calls, Inbound Sales,

INTERMEDIATE ★★

    Salesforce CRMTechnical SupportSmartphone Technical SupportTele SalesLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $9.14/hr

May

Candidate ID: 546328


ADVANCED

    B2C Telemarketing, Customer Support, Customer Service Management, Training and Development...

INTERMEDIATE

    Outbound Sales...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

  • May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
  • Her decade-long experience made her an expert in
    • Telemarketing
    • Data mining
    • Cold-calling
    • Email marketing
    • Appointment scheduling
    • New employee training
    • Customer service via phone calls, emails, and chats
    • Conflict resolution
    • Supporting marketing activities such as website updates, newsletters, and event organization
  • She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
  • She can start anytime.
  • She is amenable to a graveyard shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Customer Service Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to July 2023 (51 Months)

Duties and Responsibilities:

  • Manages customer careline channels including incoming and outgoing calls, emails, website chats, and social media chats in an effective manner to achieve brand recognition and customer loyalty. 
  • Ensure the precise entry and continual updates of project-related data within the document management system.
  • Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
  • Coordinate with internal departments and other agencies (logistic partner & Nestle Marketing team) to resolves customer enquiries.
  • Ensure all the customer interactions are updated on a daily basis into Nestle database tracking system.
  • Extend recommendation for improvement in service process and service operation to achieve service excellence.
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Assist in the preparation of regularly scheduled reports (Daily, Weekly, Monthly reports)
  • Skilled in negotiation and dealing with complaints In charge on training and delegating work of new careline/staff in the department.
  • Occasional event management support.

Business Development Executive

Industry:

Consulting (Business & Management)

Employment Period:

August 2015 to September 2018 (37 Months)

Duties and Responsibilities:

  • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. 
  • Contacting potential clients via email or phone to establish rapport and set up meetings for Business Development Managers. Handle administrative requests and queries from Business Development Managers.
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Create templates, forms and design request.
  • Assist in the preparation of regularly scheduled reports (Sales Closed, BD Tracking, GeBiz Report, Petty Cash Claims)
  • Develop and maintain a filing system. Create and update records and databases.
  • Planning conferences, team meetings and taking detailed minutes.
  • Preparing PowerPoint presentations and sales displays
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Organize “Public Seminar” every month. (2 public seminar per month).
  • Create promotional materials like e-mailer to blast every week.
  • Assist coordinators and participants during their registrations.
  • Organize facilities and manage all events’ details such as training materials, catering, location, participants list, observers, and equipment.
  • Research suppliers for training venues. Perform necessary site visit and liaison with venue on project operational requirements.
  • Pre-qualify suppliers and submit to management for approval.
  • Assist coordinators for the application of training grant in SG
  • Promote product and services included public seminar content through cold calling
  • Cultivation of leads
  • Schedule appointments for Business Development Managers to meet with prospective customers • Skilled in negotiation and dealing with complaints
  • Contact businesses and potential customers to promote products, services.
  • Obtain customer information including names and addresses and record customer details including reaction to the product or service offered
  • Contact customers to follow up on initial interaction

Customer Sales Executive

Industry:

Manufacturing / Production

Employment Period:

March 2014 to January 2015 (9 Months)

Duties and Responsibilities:

  • Do cold-calling to arrange meetings with potential customers to create new account.
  • Visit potential customers and gaining a clear understanding of customer's businesses and requirements.  
  • Introducing products and services, offering advice, prepare detailed proposal documents for the clients, negotiate contracts and close sales.
  • Perform professional presentations or demonstrations of company products and services.
  • Prepare quotation, discuss credit term, and prepare sales order forms and reports.
  • Ensure follow up by passing leads to Account Managers with calls-to-action, complete profile information of clients and sources.
  • Recording sales and order information and entering figures into computer system.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Update customer listing data and their transaction and maintaining relationships with existing customers in person and via telephone calls and emails.
  • Prepare sales plan and discuss to Account Manager.
  • Attending team meeting and sharing best practice with colleagues.
  • Monitoring purchase order of existing customers.

Customer Sales Executive

Industry:

Retail / Merchandise

Employment Period:

April 2012 to March 2014 (23 Months)

Duties and Responsibilities:

  • Handle face-to-face and telephone customer feedback and inquiries.
  • Perform cashiering duties competently.
  • Handle and perform product inventory on the assigned outlet at month end.
  • Train and orient new staff.
  • Prepare purchase order and send quotations to clients.
  • Meet and discuss with clients regularly. Office Assignments
  • Compiles employees' time and reviews roster and work charts for completeness and send to office.
  • Prepare roster of all staffs including their designated outlets and send to the manager for approval.
  • Computes total time worked of staffs and part timers and posts it to roster, and routes roster to head office.
  • Maintaining roster and accurately inputting time and attendance data into the system.
  • Tracking overtime hours and responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees and post onto designated records.
  • Assign each staff roster in all outlets; encapsulate and send roster to all branches.
  • Perform all administrative duties to assist the manager.
  • Prepare product manuals, brochures and other promotion materials. • Analyze product costing for promotional discounts.
  • Summarize consignment products to determine individual branches stock level.
  • Maintain and update products, supplier and customer records.
  • Transact and handle company major clients.
  • Prepare and send quotations to the clients.

Sales Assistant

Industry:

Construction / Building / Engineering

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

  • Assists and deal with customers over the phone, or face to face.
  • Identify target markets, send emails, and do telephone conversations, present proposals and packages to prospective clients.
  • Manage stock-take and monitor inventory level.
  • Giving advice and guidance on product selection to customers.
  • Responsible dealing with customer complaints.
  • Report discrepancies and problems to the supervisor.
  • Weekly meetings and report to Manager regarding sales quotas and clients relationships.
  • Good after sales service as this is the quality that guarantees repeat customers.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, Microsoft Office, Salesforce CRM, Genie, Omni, Microsoft SharePoint, Data Entry, Data Processing, Email Support, Email Handling, Google Calendar, CRM, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Outbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17518225782
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: AMD Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Jason

Candidate ID: 540313


ADVANCED

    Customer Service Management, Coaching...

INTERMEDIATE

    Microsoft, Google Apps, RingCentral...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Pacific Standard Time Alaska Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.60 per hour or $USD 1005.19 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

  • Jason worked for almost 15 years as a Senior Telemarketer, Customer Service Representative, Team Lead,  and Lead Supervisor. He has Bachelor's degree in Political Science.
  • He supported the following tasks:
    • TeleSales
    • Telemarketing
    • Customer Service 
    • Coaching Plans
    • Audit
    • Handling Escalations
  • Proficient with Microsoft Office, Ring Central . 
  • He can start immediately for any full-time position. 

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.


Behavioral Summary

A pleasant and extraverted person, Jason is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jason gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Lead Supervisor Senior Customer Service

Industry:

Computer / Information Technology (Software)

Employment Period:

March 2017 to June 2025 (98 Months)

Duties and Responsibilities:

Developing individual coaching plans, providing resources and assistance to individual, audit, and handle escalation

Team Lead

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to January 2017 (106 Months)

Duties and Responsibilities:

Team motivation by conducting orientation to sales process; developing individual coaching plans; providing resources and assistanc

Customer Service Representative CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2007 to March 2008 (3 Months)

Duties and Responsibilities:

Telephone Answering Service/Call Center/BPO Work Description : Determines requirements by working with customers.

Senior Telemarketer/Sales Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2007 to October 2007 (7 Months)

Duties and Responsibilities:

Identifies prospects by reading telephone and zip code directories and other prepared listings.

General Manager/Owner

Industry:

Retail / Merchandise

Employment Period:

October 2004 to June 2006 (20 Months)

Duties and Responsibilities:

Specialization: Marketing / Business Development

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

October 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service ManagementCoaching

INTERMEDIATE ★★

    MicrosoftGoogle AppsRingCentral

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: customized Desktop
  • Processor: Intel core i7
  • Operating System: Windows 11

All-inclusive Rate: USD $6.20/hr

ABIGAIL

Candidate ID: 539144


ADVANCED

    Customer Service, Sales, Marketing...

INTERMEDIATE

    Phone Support, Customer Service, Email Support, Technical Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.20 per hour or $USD 537.27 per month

Full Time: $USD 6.20 per hour or $USD 1074.54 per month

Remote Staff Recruiter Comments

  • Abi has been working for almost 5 yeras in the Property Management/Real-Estate, Automotive and Business Process Outsourcing handling accounts for telecommunications and financial services where she handled and performed roles such as Property Specialist, Car Sales Marketing and Customer Service Representative. 
  • She was exposed to the following tasks:
    • Phone Support - Inbound and Outbound Calls
    • Customer Service
    • Technical Support
    • Email Support
    • Sales
    • Administrative tasks
  • She has also done booking calls and appointment for sales tema 
  • She also do researching for contact details and target market for prospect leads 
  • She is proficient in using tools such as MS word, Infor CRM excel, avaya, monarch, google sheet, any microsoft tools, skype, zoom, outlook, zendesk, atlast, fineesse and samson.
  • She can start ASAP, amenable to working any shifts and open to any ful-time or part-time roles.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. ABIGAIL has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, ABIGAIL will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

PROPERTY SPECIALIST

Industry:

Property / Real Estate

Employment Period:

February 2014 to September 2014 (7 Months)

Duties and Responsibilities:

  • Assist a commercial or residential real estate buyer with their investment.

CAR SALES MARKETING

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

January 2016 to March 2016 (2 Months)

Duties and Responsibilities:

  • Help business sell product.
  • Being outgoing, communicative, and professional, all while maintaining the ability to pitch themselves a product and close the deal.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to December 2023 (26 Months)

Duties and Responsibilities:

  • handle problems, and update accounts. 
  • Provide excellent customer service through active listening. 
  • Work with customer information in a secure manner.
  •  Aim to resolve issues on the first call by being proactive.
  • Recommending products and services to suits customer’s needs. 

Customer Service Representative

Industry:

Others

Employment Period:

May 2023 to July 2023 (2 Months)

Duties and Responsibilities:

  • Handle customers, recruiting players new players, managing promotions, and providing customer support. 

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Operations Management

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer ServiceSalesMarketing

INTERMEDIATE ★★

    Phone SupportCustomer ServiceEmail SupportTechnical SupportSales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: HP RYZEN
  • Processor: AMD RYZEN 5 with radeon graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $6.69/hr

Ronnie

Candidate ID: 537616


ADVANCED

    Lead Generation, Telemarketing, Cold Calling, Report Writing...

INTERMEDIATE

    Sales, Customer Service, Email Support, Chat Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Ronnie has been working for almost 3 years in different companies in the Education and Retail industries. He handled different positions such as Lead Generation and Telemarketer. He handled 200-300 calls per day. He worked with clients from the US and supported the following tasks:
    • Telemarketing
    • Cold calling
    • Targeting potential customer
    • Lead generation
    • Sales
    • Outbound sales
  • He is proficient in tools such as Salesforce, Zoho, Microsoft Teams, and Micorsoft tools.
  • Ronnie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company. A pleasant and extraverted person, Ronnie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Ronnie gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

TELEMARKETER

Industry:

Education

Employment Period:

December 2021 to March 2023 (15 Months)

Duties and Responsibilities:

  • Contact potential customers via phone
  • Promote and sell products or services
  • Make cold calls and handle objections
  • Explain product or service benefits
  • Close sales and maintain customer relationships
  • Maintain accurate records of customer interactions and sales activities

LEAD GENERATION SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

October 2020 to November 2021 (13 Months)

Duties and Responsibilities:

  • Identify potential customers and create targeted lead generation campaigns
  • Use marketing automation tools to track and analyze campaign performance
  • Collaborate with sales team to convert leads into customers
  • Assisted in the creation and implementation of lead generation strategies Managed and maintained CRM database
  • Conducted market research to identify potential customers
  • Meet or exceed sales targets
  • Possess good communication, persuasion, and customer service skills. 

Education History

Field of Study:

Engineering (Others)

Major:

N/A

Graduation Date:

January 18, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationTelemarketingCold CallingReport Writing

INTERMEDIATE ★★

    SalesCustomer ServiceEmail SupportChat Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15754298833
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Ryzen 5 3500
  • Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Jennie

Candidate ID: 537433


ADVANCED

    Customer Service, B2B, Telemarketing, Outbound Calling...

INTERMEDIATE

    Chat Support, Inbound Calls, Appointment Setting...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Jennie has been working for 5 years in different companies from BPO, Real Estate and Retail industries. She handled different positions such  Customer Service Representative, Sales Representative, Appointment Setter, Lead Generation, and Telemarketer. She started working as a Customer Service Representative back in 2007 band started her freelancing in 2020. She's been working with Australian clients and supported the following tasks:
    • Cold calling business
    • Setting up appointments
    • Sales
    • Data mining
    • Record keeping
    • Customer Sevice
  • She handle 200-250 calls per day.
  • She is proficient in Salesforce, CRM, Google Docs, and Microsoft word.
  • Jennie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Specialist 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
Jennie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennie, who takes responsibilities very seriously.

With experience and/or training, Jennie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Jennie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2007 to December 2009 (25 Months)

Duties and Responsibilities:

  • Work with clients to determine their traveling needs.
  • Maintaining a positive, empathetic, and professional attitude toward Attention to Detail customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Reliability Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Multi-tasking Ensure customer satisfaction and provide professional customer support.

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2011 to April 2012 (12 Months)

Duties and Responsibilities:

  • Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
  • Plan details for travel including transportation and accommodation. Book transportation and hotel reservations on behalf of clients.
  • Collect payments and pay fees.
  • Skills Resolve travel issues, complaints, and refunds. Meet sales targets and company quota.
  • Maintain client information and financial records.
  • Communication

B2C Sales Telemarketer

Industry:

Retail / Merchandise

Employment Period:

April 2023 to August 2023 (4 Months)

Duties and Responsibilities:

  • Lead Generation Specialist Cold call people/ commercial business using a given phone directory to sell products.
  • Answering incoming calls for potential customers.
  • Ask relevant questions to understand the customer's queries and requirements.
  • Use scripts to provide information about product's features, prices etc. and present their benefits.
  • Record the customer's personal information accurately in Google Sheets.
  • Data Mining (Generating Leads) Set up appointments and find potential clients.
  • Objectives Making calls to follow schedules for installation.
  • Sending emails as required.

Telemarketer Appointment Setter

Industry:

Property / Real Estate

Employment Period:

November 2022 to March 2023 (4 Months)

Duties and Responsibilities:

  • Cold call people using a given phone directory to sell products.
  • Answering incoming calls for potential customers.
  • Ask relevant questions to understand the customer’s queries and
  • requirements.
  • Use scripts to provide information about product’s features, prices etc. and present their benefits.
  • Record the customer’s personal information accurately in Google Sheets.
  • Data Mining (Generating Leads)
  • Set up appointments and find potential clients.
  • Making calls to follow schedules for installation.
  • Sending emails as required.
  • Deal with customer complaints as a Customer Service Representative.

Sales Appointment Setter

Industry:

Others

Employment Period:

November 2020 to April 2021 (5 Months)

Duties and Responsibilities:

  • Take the initiative to learn about the company and grow within the role.
  • Prioritize which appointments take priority over others to maximize revenue.
  • Field outgoing phone calls and convert 50% or more to appointments.
  • Develop and distribute reports of each day’s appointments..
  • Demonstrate a pleasant disposition with each prospect.
  • Properly explain the services to prospective customers when making appointments.
  • Complete required call sheets at the end of each day.

Education History

Field of Study:

Psychology

Major:

BS Psychology

Graduation Date:

December 20, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, B2B, Telemarketing, Outbound Calling,

INTERMEDIATE ★★

    Chat SupportInbound CallsAppointment Setting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15658019221
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz 2.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

Charity

Candidate ID: 527041


ADVANCED

    Salesforce CRM, Google Apps, Microsoft Office...

INTERMEDIATE

    Administrative Support, Administrative Skills, Sales, Insurance Consulting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
  • She was exposed to the following tasks: 
    • Sales 
    • Phone Support
    • Email Handling
    • Calendar management 
    • ESL Teaching
    • Payroll
    • Customer Service
    • Client Relations
    • Administrative tasks 
  • As a Financial advisor, her tasks are:
    • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
    • Conducts Financial Needs Analysis for interested clients and companies.
    • Handles and maintain clients and companies
      policies while in force.
  • She is proficient in using tools such as Salesforce, Google apps and MS tools.
  • She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Medical Representative

Industry:

BioTechnology / Pharmaceutical / Clinical research

Employment Period:

June 1997 to December 1998 (18 Months)

Duties and Responsibilities:

  • Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
  • Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
  • Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
  • Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
  • Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

Corporate Nurse

Industry:

Government / Defence

Employment Period:

October 2001 to December 2014 (158 Months)

Duties and Responsibilities:

  • Maintains employees health records and assists Company Physician in assessment and health management of the employees.
  • Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
  • Conducts health seminars to employees and customers.
  • Home visits injured and sick employees.
  • In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
  • Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

Staff Nurse

Industry:

Government / Defence

Employment Period:

November 1999 to September 2001 (22 Months)

Duties and Responsibilities:

  • Provides high quality nursing care to the patient while following hospital and health protocols.
  • Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
  • Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
  • Assist during doctor's calls and patient's rounds.
  • Performs any other tasks assigned by the doctors and other superiors.
  • Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

ESL TUTOR/TEACHER

Industry:

Education

Employment Period:

April 2020 to December 2021 (20 Months)

Duties and Responsibilities:

  • ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
  • Prepare classroom and course materials as assigned in the software provided by the company.
  • Grade students' assessments
  • Create individualized plans for students with special requirements (e.g. learning disabilities).
  • Research new teaching methods for teaching English as a second language.
  • Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
  • Follow national protocols, taboo and other social and political awareness of the country,

Public Information Facilitator

Industry:

Government / Defence

Employment Period:

January 2015 to December 2016 (23 Months)

Duties and Responsibilities:

  • Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
  • Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
  • Acts as Public Relations Officer to other cooperatives all throughout the country.
  • Makes and announces power interruption report to radio station and cable networks.
  • Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

Executive Assistant

Industry:

Others

Employment Period:

October 2016 to October 2023 (84 Months)

Duties and Responsibilities:

  • Assist and handles all admin tasks and simple bookkeeping of the company.
  • Manages his business emails, social media account of the company for queries.
  • interacts with customers in owner's behalf and attends meeting and seminars.
  • organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
  • In charge and updates employee's welfare like health and accident insurances.
  • Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

Licensed Financial Advisor

Industry:

Insurance

Employment Period:

March 2019 to October 2023 (55 Months)

Duties and Responsibilities:

  • offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • conducts Financial Needs Analysis for interested clients and companies.
  • handles and maintain clients and companies policies while in force.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 1996

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRMGoogle AppsMicrosoft Office

INTERMEDIATE ★★

    Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MACBOOK PRO 2020 M1
  • Processor: 0
  • Operating System: MacOS X

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Maximize Your Revenue:
The Impact of Remote Telemarketing in Australia

Maximize Your Revenue: The Impact of Remote Telemarketing in Australia

Every entrepreneur dreams of growing their business – increasing sales, launching new products, and gaining more customers.

However, growing a business comes with its own set of challenges. You have to consider factors like competition, market expansion, and customer retention.

Fortunately, you can rely on skilled professionals, such as remote telemarketers, to reach new customers, support product promotions, and boost sales to scale your business.

Read on to know more.

Top Reasons to Choose Remote Telemarketers for Your Australian Business

A remote telemarketer contacts potential or existing customers over the phone to gather information and promote your products and services.

As a result, many AU business owners hire them for lead generation, sales, promotion, and customer support, and for the various benefits they bring:

Cost-Effective Solutions

Cost-Effective Solutions

Remote work cuts overhead costs tied to maintaining an in-house team.

Thus, many businesses are switching to a fully remote setup to save on rent, utilities, and equipment. This reduced infrastructure expenditure allows the company to allocate more funds for growth, marketing, or product development.

Remote hiring also lets businesses outsource telemarketers from a global talent pool. They can hire telemarketing experts from countries with lower costs of living, giving them access to competitive rates without compromising talent quality.

Enhanced Productivity and Scalability

Enhanced Productivity and Scalability

AU businesses often delegate the following outreach tasks to their remote telemarketers:

  Lead generation
  Appointment setting
  Upselling

This delegation allows them to redirect resources to key functions like product development, marketing innovation, and customer experience improvements.

Furthermore, hiring remote telemarketers offers scalability, especially during peak sales or promotional campaigns. It also allows for quick onboarding to handle higher volumes without the need to expand office space.

In fact, many remote telemarketers work on flexible contracts, enabling businesses to adjust the size of the team based on seasonal changes or specific campaign needs. This flexibility ensures businesses can meet customer demand efficiently without worrying about resource constraints.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Essential Qualities to Look For When Hiring Remote Telemarketers

A skilled telemarketer builds meaningful connections with customers, helping the brand grow and boost its bottom line.

But how do you find the right remote telemarketer? What skills should you look for in a candidate?

Communication Skills

Telemarketers engage with customers over the phone regularly. Thus, they must be articulate in clearly explaining the value of a product or service.

Good communication skills help telemarketers influence customer decisions. When the benefits and value of a product or service are presented clearly to the right audience, they are more likely to make a purchase and become loyal customers.

However, good verbal communication alone isn’t enough. Telemarketers must also listen closely to the customer’s concerns, needs, and feedback. Active listening leads to more targeted solutions and helps identify upselling or cross-selling opportunities.

Since visual cues are greatly absent in telemarketing, strong communication skills are essential for engaging and creating meaningful interactions.

Technical Proficiency

Technical Proficiency

A remote telemarketer should be proficient in Customer Relationship Management (CRM) Tools like HubSpot or Salesforce. These tools help track leads and prospects, update customer information, and monitor sales progress.

Additionally, they should be familiar with Voice over Internet Protocol (VoIP) systems like Zoom Phone or RingCentral. Mastering these platforms improves call quality and enhances overall productivity.

They should also be familiar with sales software, such as email automation tools and lead-scoring systems, to manage outreach campaigns effectively.

Self-Motivation and Accountability

Aside from technical and communication skills, telemarketers also need to be self-starters.

Remote telemarketers work without direct supervision, so it’s important to hire someone with a strong work ethic who can manage tasks effectively on their own.

Here’s what to look at when evaluating candidates:

  Candidate’s History
Those with a track record of meeting or exceeding sales goals are more likely to deliver results and perform well under pressure.

  Remote Work Experience
Candidates with remote work experience are familiar with tools like CRM systems and VoIP platforms, making them better equipped to adapt to and collaborate with a distributed team.

  Time Management Skills
Moreover, candidates skilled in juggling tasks are ideal, as strong time management is key to accountability. Their ability to prioritise and organise workloads equips them to better meet deadlines and support the company’s success.

Why Choose Remote Staff for Your Telemarketing Needs

For over 16 years and counting, Remote Staff has been supporting Australian entrepreneurs and business owners with their remote staffing needs.

Whether you need a virtual assistant, admin assistant, or a remote telemarketer, Remote Staff offers a pool of pre-qualified candidates to help grow your business.

Here are more reasons why Western businesses continue to partner with Remote Staff:

Proven Expertise in Remote Workforce Management

A remote work setup can be overwhelming if you don’t know where to start. This is where Remote Staff comes in.
With over a decade of experience, they can help you find the right professionals to join your remote team.

Remote Staff also offers the following credentials and expertise:

Cost-Effective Solutions

Cut down overhead costs by eliminating the need for a physical office when you hire remote professionals who can work from home or other locations.

Extensive Experience

Remote Staff has assisted business owners across various industries, including healthcare, real estate, IT, and finance. They have a strong track record of helping businesses scale their operations, regardless of the industry they’re in.

Tailored Solutions for Australian Businesses

Remote Staff understands the unique challenges and opportunities of running a business in Australia.
Therefore, it offers specialised solutions tailored specifically for AU business owners:

Australian Market Expertise

Remote Staff is led by a Filipino-Australian husband and wife team. Since 2007, they’ve developed solutions to meet the needs of AU businesses, particularly by matching them with the right Filipino remote talent.

Their innate understanding of both sides allows them to create solutions that ensure smooth collaboration and maximum efficiency for both AU business owners and Filipino talent.

Custom-Tailored Staffing Solutions

Remote Staff has a roster of over 1,000 remote workers who can assist with lead generation, customer support, outbound and inbound calls, sales, and other core and non-core business functions.

Competitive Rates

Remote Staff offers cost-effective solutions that enable business owners to scale operations without the high costs involved with hiring in-house staff. They also provide flexible contracts to help businesses manage fluctuating demands throughout the year.

Streamlined Recruitment with Remote Staff

Remote Staff makes hiring easy with tailored solutions for your business. Here’s how:

End-to-End Hiring Solutions

They handle the initial vetting process to ensure you only engage with qualified candidates, saving you time and effort.

Remote Staff also assists with onboarding, managing payroll, time tracking, legal compliance, and other administrative matters.

Pre-Vetted Candidates for Telemarketing

If you’re looking for remote telemarketers, Remote Staff offers a database of pre-screened with proven experience.

Whether you need cold callers, lead generation experts, or customer retention specialists, they can connect you to the right talent.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

How to Get the Best Results from Your Remote Telemarketers

With the right approach, remote telemarketers can deliver impressive results. Here are some tips to optimise your telemarketing team’s performance:

Establish Clear Expectations and Goals

Establish Clear Expectations and Goals

Setting clear expectations is essential if you want to get the most out of your remote telemarketers – or any team for that matter.

For instance, defining key performance indicators (KPIs) like call volume, conversion rates, and revenue targets helps make these metrics measurable and realistic. In addition, you should provide adequate training on workflows, scripts, and escalation protocols to avoid confusion.

Sharing your campaign’s overall vision also helps remote telemarketers understand the purpose behind their work.

Utilise the Right Tools for Collaboration

Utilise the Right Tools for Collaboration

Remote telemarketers need the right tools to work efficiently. Hence, it’s important to equip them with CRM systems to track leads and manage sales pipelines so no opportunity falls through the cracks.

Communication platforms like Slack, Microsoft Teams, and Zoom are also crucial for keeping everyone connected through instant messaging, calls, and video conferencing.

You should also consider subscribing to project management tools like Trello, Asana, or ClickUp to help your telemarketers stay organised with tasks and deadlines.

Foster a Positive Remote Work Culture

Foster a Positive Remote Work Culture

A positive work culture motivates employees to excel and go the extra mile. Thus, it’s essential to create a healthy work culture if you want to achieve your goals.

Start by promoting open communication and encourage your team members to share ideas and ask questions. Recognise and celebrate achievements, like hitting sales targets or exceptional customer interactions.

Building a culture of respect, collaboration, and recognition boosts job satisfaction, reduces turnover, and empowers your remote telemarketers to achieve excellent results.

Monitor and Improve Performance Continuously

Monitor and Improve Performance Continuously

Schedule regular feedback sessions with your telemarketers to review their progress and address any challenges.

You can also give clear advice to improve their techniques, like refining their pitch or response times. Regular feedback helps them professionally.

Finally, to maintain high morale, pair objective feedback with recognition of their efforts and successes, so they feel encouraged and valued.

Frequently Asked Questions About Hiring Remote Telemarketers

Here are some frequently asked questions (FAQs) AU business owners have about remote telemarketers.

Can Remote Telemarketers Handle Multilingual Campaigns?

Yes! Some remote telemarketers speak more than one language, enabling them to handle campaigns in multiple languages.

Moreover, some telemarketing platforms offer features like auto-translation, call routing, and multi-language scripts to improve communication.

Tools such as speech recognition and translation software also help telemarketers connect with customers speaking different languages more effectively.

How Do Remote Telemarketers Handle Escalations?

Telemarketers are trained to handle customer issues efficiently and professionally, even without face-to-face interaction:

      • Clear Protocols – Telemarketers refer to specific escalation protocols, which outline when and how to escalate an issue to a supervisor or specialist. This ensures consistency and professionalism when dealing with complex situations.
      • Knowledge Base Access – Remote telemarketers also have access to CRM systems or a centralised knowledge base containing important details. This helps them identify solutions before escalating an issue, ensuring they try to resolve it first and only escalate to other departments when necessary.
      • Empathy and Customer Assurance – They are also trained to emphatise with frustrated customers, reassuring them that their concerns will be addressed promptly.

Done effectively, this builds customer trust, even when dealing with product issues or complaints.

Can Remote Telemarketers Assist with Market Research?

Definitely. Remote telemarketers can effectively assist with market research in the following ways:

      • Data Collection – Telemarketers can conduct surveys, polls, and interviews to gather valuable consumer insights. They collect feedback on products, services, or market trends, providing actionable data that helps businesses make informed decisions.
      • Competitive Analysis – They can also gather information about competitors, such as customer preferences or satisfaction levels. They also ask targeted questions to assess how the company’s products or services compare to others in the market.
      • Lead Generation and Profiling – Remote telemarketers can identify potential leads and build customer profiles. This helps businesses refine their target audience and enhance their marketing strategies for better outreach and conversion.

Conclusion

Remote telemarketers offer AU business owners the opportunity to enhance their marketing efforts and increase their bottom line – while eliminating overhead costs associated with maintaining in-house staff.

Moreover, their ability to handle a wide range of tasks, from lead generation to customer satisfaction management, allows businesses to focus on growth and scale efficiently.

Therefore, if you’re running a business and looking to enhance your telemarketing efforts, partner with Remote Staff to connect with skilled and talented Filipino remote workers.

Conclusion

Remote telemarketers offer AU business owners the opportunity to enhance their marketing efforts and increase their bottom line – while eliminating overhead costs associated with maintaining in-house staff.

Moreover, their ability to handle a wide range of tasks, from lead generation to customer satisfaction management, allows businesses to focus on growth and scale efficiently.

Therefore, if you’re running a business and looking to enhance your telemarketing efforts, partner with Remote Staff to connect with skilled and talented Filipino remote workers.

So, what are you waiting for? Take your business to the next level – one call at a time.

So, what are you waiting for?
Take your business to the next level – one call at a time.