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• Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
• Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
• Used Katana and native Sabre for flight bookings, changes, and cancellation
• Used 888 booking tool for hotel bookings, changes and cancellation

• Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
• Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
• Sourced hotel or limo service when there's a sold-out situation.
• Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used Connex and Crew Rez for hotel bookings, changes, and cancellation
• Took inbound and outbound calls
• Used Teams and Zendesk for client chats

• Coordinated with the school's partner companies to seek OJTs for students
• Assisted students during their on-the-job training

• Worked on administrative tasks for an airline membership program
• Corresponded and coordinated with members through email and phone
• Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
• Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used SFTP server to extract and import data
• Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
• Used Crane Retro Tool to access members accounts

• Provided customer support thru Email and live chats
• Responds to queries about the product
• Help customers with their complaints Place orders for customers Process returns

• Provides technical support to different clients
• Installing, configuring, and maintaining devices
• Application software
• System Management
• Assessing systems determining problems and providing solutions

• Specialized in E-Commerce (Amazon, eBay, and Shopify)
• Basic tasks of an Executive Assistant Administrative Tasks
• Customer Service Support
• Provide basic and advanced support to client

• Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
• Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
• Writing scripts for internal and external user support
• Create supporting articles and build their knowledge base
• Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
• Handle customer service and email support
• Answering few incoming calls and phone calls regarding payment updates from clients
• CRM (SuiteCRM) Management
• Documenting of the processes to be used for future training purposes
• Manipulating images in a tool like inkscape,
• Writing end-user help for our bespoke software systems
• Creating content inside our bespoke software systems

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
• Provides support on procurement policies, processes and contracts management.
• Respond to quality management issues and supplier performance concerns.
• Supports Procurement Team in achieving objectives and performance KPI’s.
• Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
• Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
• Demonstrates excellent time management and organizational skills.
• Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

• Assists in daily Procurement tasks, outsourcing and local purchase requirements.
• Updates and maintains accurate records of purchases, pricing and other Procurement references.
• Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
• Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
• Establishes cost parameter, purchase budget and payment forecasting.
• Tracking, monitoring and expedition of deliveries.
• Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
• Works and brainstorms with Procurement Team to achieve goals and objectives.
• Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

• Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
• Manages local Buyers for marketplace purchase or direct buying transactions.
• Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
• Engaged in overseas material sourcing for OEM and/or alternative spare parts.
• Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
• Prepares techno-commercial comparison and presents them for management review and approval.
• Preparation and monitoring of Purchase Orders in ERP.
• Coordinates and endorses inbound international shipments with Logistics Team.
• Updates supplier database and maintains filing systems.
• Inspection of materials/equipment to ensure quality and accuracy.

• Engaged in material sourcing and tender acquisition.
• Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
• Prepares comparison sheet for Management’s review, profit analysis and approval.
• Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
• Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
• Supports and liaise with Logistics Team for all delivery concerns.
• Ensures that Supplier database is accurately updated.
• Keeps filing and archiving systems well-maintained and organized.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Scheduled and confirmed appointments.
•  Answered office phone and emails to schedule appointments, answer questions and document information.

• Assisted organizational efforts by filing, entering data and answering phones.
• Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

England, United Kingdom A

• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Helped customers select products best fitting personal needs.
•  Maintained data confidentiality when inputting public and non-public information into the system.

• Tracked social media metrics to determine audience growth rate, volume and reach.
• Created social media strategies to increase sales and brand awareness across multiple platforms.

• Managing emails and filtering important messages
• Scheduling appointments, meetings, and calendar management
• Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
• Responding to client inquiries via email or chat
• Following up with leads or clients
• Data entry and database maintenance
• Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Initiating conference calls between Clients and the CEO
• Doing the credit restoration process
• Gathered cold leads from Facebook and Google
• Reaching out to the clients for the updates
• Answering chat/ comment inquiries from Facebook ads
• Basic Facebook and Instagram posting
• Collecting data from the clients
• Task and schedule management
• Attending and initiating meetings via zoom and ring central

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

 

 

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

Collections Main duties:

• Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
• Customer Assistance. 
• Worked with company systems such as Live Support and diligently completed all assigned tasks, Working overtime as needed.
• Exceeded corporate target for customer satisfaction for 9 months in a row.
• Managed call flow with up to 8 calls in queue per minute.
• Promoted to Late-Stage Collections after 2 months of employment.
• Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
• Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

Technical Support Duties:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software via app.
• Speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with Senior Support to ensure the problem is resolved.
• Providing support in the form of procedural documentation.

AWARD :

• Rank 7 – Callable – Highest Collected Dollar - IQOR Philippines - November 2015

• Handle inbound calls covering a range of customer transactions and inquiries such as payments moving of gas and light connections, general enquiries, credits and hardships.
• Monitors delinquent accounts and implements collection procedures, determine needed revenue to originate restoration of service.
• Offer payment arrangements, one-time payments, or hardship program if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Re-bills companies or individuals when appropriate.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.

Award :

• Highest Quality rate and Dollars Collected Tata Consultancy Services – November 2017

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default, sending settlement letters to owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time.
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer owner to resolution team when needed.

AWARD:

• Rank 1 Outbound Highest Collection rate Wyndham Destinations – from September 2020 to November 2020
• Rank 1 Inbound Highest Collection Rate Wyndham Destinations – from September 2019 to March 2020

• Data entry, Customer service, accounting duties.
• Provide excellent customer service to all the students, including the handling of phone inquiries from prospective students, while managing email inquiries, companies, and all general public training inquiries are dealt with within specified timeframes.
• Monitor the trainer’s consultation with industry to ensure the continued relevance of programs and oversee the management of the Student Management System and the Learning Management System.
• Proofread all requirements submitted to ensure accuracy.
• Extract all invoices through HubSpot, making sure to follow up on all outstanding invoices after their due, claiming incentives linked to funded training programs, and forward copies of receipts.
• Booking or re-scheduling active class sessions, making a follow-up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through the Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, conducting data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

Administrative Duties:

• Provide general administrative activities to the organization.
• Sorting Requirements for each candidate.
• Data entry.
• Payroll
• Assisting in the management of communications.
• Managing Email responses.
• Managing Voice mails.
• Trade Referencing.
• ASIC Verifications.
• Verification of Australian Business Numbers.
• Invoicing.
• Assisting with travel arrangements.

Recruitment Specialist duties:

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with the team to obtain Job Orders for each client.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Inductions procedures for new hires.
• Resume Formatting.
• Candidate Referencing.
• Mobilization of candidates.
• Weekly Quality check of Internal Audit.
• Providing recruitment reports to team managers.

Accounting Duties:

• Invoice Management.
• Updating accounts payable.
• Assisting in balancing sheets and income statements.
• Assisting with reviewing income and expenses.
• Timesheet Management.

• Provide excellent customer service to all the students, including the handling of phone enquiries from prospective students, while managing email enquiries, companies, and all general public training enquiries are dealt with within specified timeframes.
• Monitor trainer's consultation with industry to ensure continued relevance of programs and oversee the management of Student Management System and the Learning Management System.
• Proofread all requirements submitted by students to ensure accurate documents.
• Extract all invoice through HubSpot, making sure to follow up all outstanding invoices after their due, claiming of incentives linked to funded training programs and forward copies of receipts if needed.
• Booking or re-scheduling active class session, making a follow up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, Conduct data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default sending settlement letters owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time etc,
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

PROCUREMENT SPECIALIST (MAY 2005 – SEPTEMBER 2006)

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

HEAD FOR WIRELESS SUPPORT (SEPT. 2006 – AUG. 2007)

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

INVENTORY CONTROLLER (JAN. 2007 – MAY 2008)

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

INVENTORY PLANNER (AUG. 2007 – MAY 2008)

• Responsible for the on-time replenishment of corporate supplies

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues

• Fixing customer's internet connection
• Assisting in customer's with their Fetch and Mydodo App from their devices
• Using Jira in creating cases and monitoring purposes.
• Knowledge in Android, iOS, Mac interface and Windows operating system.
• Able to assist customer via chat, email, inbound and outbound phone calls.
• Knowledge in setting up Voip services.
• Trained with billing concerns and plan details.

• Catering inbound calls for a sales Telco account

• Handling billing and plan detail concern for a Telco account
• Trained for handling escalations and cancellation concern

• Answer calls provide information the customer needed
• Provide helpful solutions
• Place an order if needed
• Interact with the customer
• Manage both incoming and outgoing calls if needed
• Assigned in monitoring
• Undergo Training in Quality Assurance
• Undergo training and assigned in Operation Excellence (OE)

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Provide good service
• Take order and serve with courteousness
• Attentive with the guest
• Ensuring guest satisfaction
• Meeting the guests expectations
• Give excellent customers service

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• Data Entry
• Web Research

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• End-to-end recruitment process (sourcing to onboarding)
• Conduct orientation for newly hired, regular and contractual employees.
• Conduct a background investigation.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
• Coordinates with the manpower provider on the manpower requirements.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Conduct a Physical plant tour.
• Prepare a memo for HR announcements.
• Attend other related seminars outside the company premises as needed.

• Compile research about countries regarding the migration process.
• Fill in presentations and spreadsheets to be delivered to the consulting clients.
• Using systems-based approach to the business.

Tools: Google Suite and Slack

• Cold email and inbox outreach on Instagram.
• (Freelance) Web research for lead scraping of sports people.
• Gathering basic information and contact details.
• Data entry on Google sheet for lead creation

Tools: Google Suite and Hunter.io

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.

Tools: Google Suite, ClickUp, Klaviyo, Attentive and Slack

• Bank reconciliation for construction expenses Create and draft invoices

• Schedule social media posts in Facebook and Instagram
• Pick best photos for posting in photoshoot collection
• Draft post captions using ChatGPT

• Provide office administration support through bill invoicing and various general administrative tasks.
• Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
• Maintain and update the database to ensure accurate information.
• Assist with website management, including online live chats and responding to inquiry forms.
• Monitor media channels and marketing content to ensure consistency and effectiveness.
• Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

• Provide administrative support to managers, the COO, and the CEO.
• Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
• Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
• Handle incoming calls and client inquiries, managing email correspondence effectively.
• Prepare and submit timely reports to the supervisor, COO, and CEO.

• Resolve escalated payment issues promptly and efficiently.
• Perform data entry and manage the filing of electronic documents.
• Handle incoming calls and customer inquiries, as well as manage email correspondence.
• Collaborate with case managers, clients, and vendors to ensure effective communication.
• Generate reports and assist in improving standard operating procedures (SOPs).
• Process claims, invoices, and reimbursements accurately.
• Maintain open communication with case managers, vendors, service providers, and clients.
• Summarize reports, enhance SOPs, and submit findings to the manager.

• Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
• Utilize Excel daily to organize and update product information efficiently.
• Conduct data entry, format business documents, and manage large repetitive tasks.
• Perform content maintenance using online vendor portals to ensure up-to-date information.
• Implement enhanced content on digital portals and update as needed or upon request.
• Conduct various quality checks, data scrapes, and special projects as required.
• Report directly to the Content Services Manager or designated representative.
• Communicate effectively and concisely via email.
• Provide project status updates and report any issues to U.S. counterparts in a timely manner.

• Schedule and manage social media posts using SmarterQueue.com.
• Publish articles across multiple WordPress sites.
• Update affiliate links and manage WooCommerce orders efficiently.
• Process invoices and handle payroll tasks accurately.
• Perform data entry in Excel to maintain organized records.
• Conduct internet research to support various projects and initiatives.
• Respond to customer support tickets via Zendesk, ensuring timely resolutions.
• Execute additional ad hoc tasks as required to support team objective

• Generating Raw leads
• Booking Appointments
• Calendar Management
• Rental Applications
• Negotiating sellers property price
• Lead Qualifier
• Listing Properties in Social Media

• Preparing Listing to Closing documents
• Email Management
• Listing properties available on the Market
• Post Ordering Listing
• Receiving Inbound Calls on behalf of the Client
• Gathering and checking Off Market Homes
• Data Base Management
• Updating Clients website

• Assisting customer's complaint
• Taking care of equipment problems
• Providing billing statements
• Upselling

• Versatile range of services to ease administrative load of childcare centers
• Efficiently manage calendars, appointments, and communication with parents, caregivers, and staff 
• Handle paperwork, data entry, and record keeping for attendance, development milestones, and databases
• Coordinate staff shifts, training, and development programs, and ensure safety protocols and emergency procedures are in place

• Sell products/services to customers
• Negotiate sales contracts
• Ensure customer satisfaction
• Meet sales targets
• Schedule and arrange meetings, appointments, and consultations
• Represent clients in meetings
• Product Research
• Basic Invoice and Accounting
• Inbox Management

• Manage scheduling and respond to client inquiries promptly
• Create engaging content for social media platforms
• Interact with followers and promote special offers
• Assist in content creation and marketing strategies
• Follow up with clients to maintain relationships andencourage repeat business
• Conduct market research
• Assist with bookkeeping duties

• Access to advanced monitoring systems for security, energy consumption, and maintenance tracking in realtime
• Responsibilities include marketing, leasing, and managing the property
• Oversee repairs and maintenance for RTM systems as needed

• Schedule management for high-level executives
• Event planning and coordination
• Travel arrangement and coordination
• Correspondence management
• Specialized tasks to support executives, such as research and project management
• Basic Invoice and Bookkeeping
• Travel Management

• Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
  • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
  • Getting weekly or bi-weekly updates on client’s deliverables
  • Maintain communication with the client and bring in respective internal parties when needed.
  • Keeping Subcontractors aware of schedule changes
• Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
  • Maintain and Update Project Calendar
• Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
• Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.

• Support projects team by coordinating, participating, and managing project management documentation.
  • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
  • Monitor project execution aspects to ensure timely contribution by team members.
  • Asking and getting the project sign off from the client
  • Submitting Purchase requests from pre-built templates.
  • Send markups to design / ensure design team finishes any as builts to close project
  • Follow up with docs from installers ie. as builts
  • Compare Invoices to work schedules for discrepancies and report to PM
• Maintain action item tracking to ensure reply and action.
• Assist with development, planning, and execution of meeting agendas and distributes materials.
• Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
  • Order Cancellations
  • RMA Coordination
• Liaises with personnel and managers when performing project activities.
• Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
  • Finding Subcontractors for trades needed
• Acts as a team lead on small projects.

• Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

Project Management Executive Secretary

• Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
• Scheduling meeting and appointments
• Takes meeting minutes; maintain records and files for future use
• Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.

Project Bid Coordinator (1/12/18 - 6/15/19)

• Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
• Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.

Contract Administrator (8/27/12 - 12/31/17)

• Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Contract Administrator (9/15/08 - 3/02/21)

• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Sub-contractor Administrator (7/15/07 - 8/31/08)

• Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.

Contract Assistant (5/27/06 - 6/30/07)

• Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

• Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

• Customer Service

• Quality Assurance
• Team Management
• Training & Development

• Managed the entire business.

• Training & Development
• Quality Assurance
• Business Development

• Built and managed an entire Learning & Development Team for a single campaign.
• Supervised 4 full-time training specialists handling different line of businesses.
• Designed, implemented and reinforced processes to achieve set training goals.
• Closely monitored training performances to ensure service levels are met.
• Conducted monthly, quarterly and yearly performance reviews.
• Strategically planned training logistics.
• Created board reports on training progress for all stakeholders.
• Assisted in facilitating Training Needs Analysis.
• Assisted in developing training modules designed to improve customer experience and communication skills.
• Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
• Developed and conducted leadership training.
• Published and maintained up-to-date learning and development process documents within knowledge base.
• Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
• Coached and developed trainers and aspiring leaders.
• Managed operational performances of newly endorsed agents to production.

• Business management
• Social media marketing
• Accounting management

Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

• Sourced great numbers of leads through lead-sourcing software applications.
• Validated sourced leads through lead-validating software applications.
• Managed end-to-end cold email marketing campaigns.
• Created Loom videos for client services.
• Managed client’s business correspondence.
• Managed client’s reporting requirements.
• Carried out other tasks set by the client.

• Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
• Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
• Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
• Optimized team specific documentation and workflows to empower great support experiences at a growing scale

• Conduct research on job description details.
• Write, copy, and edit job postings.
• Upload job openings to the company portal.

• Aircraft Supplies Oversight: Take charge of controlling and managing aircraft supplies, ensuring availability and accuracy to support smooth flight operations.
• Procurement Management: Prepare and raise Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely and efficient procurement of necessary supplies.
• Team Leader Support: Provide essential support to the team leaders of various departments, contributing to the overall efficiency and effectiveness of ground operations.
• Problem-Solving and Process Improvement: Identify and implement corrective and preventive actions for any issues that may arise within the supply system, proactively ensuring seamless operations.

• Document and Inventory Management: Oversee and maintain control of critical documents and stocks, ensuring accuracy and availability as needed for production processes.
• Purchase Requests (PR) and Purchase Orders (PO): Take charge of preparing and raising PRs and POs, facilitating the procurement process with efficiency and attention to detail.
• Reporting and Memo Preparation: Compile and create detailed monthly reports and memos for departmental meetings, providing valuable insights and updates for informed decision-making.
• Project Documentation Support: Offer essential documentation support to assigned projects, ensuring all necessary records and files are organized and accessible.

• Sales Reporting and Inventory Management: Compile and analyze weekly sales data to generate comprehensive reports. Additionally, oversee stock inventory to ensure optimal levels and prevent shortages.
• Stocks Handling and Logistics: Facilitate the smooth flow of stocks by managing the receiving and dispatching processes, ensuring accuracy and timeliness.
• Financial Transaction Management: Keep track of payment receivables and payables, ensuring that all financial transactions are accurately recorded and managed.
• Document Management: Efficiently handle the filing of documents, both in electronic and hard copy formats, ensuring easy accessibility and organization.
• Area Sales Oversight: Take charge of monitoring and managing sales activities within the designated area, providing regular updates to the management team on performance and opportunities for improvement.
• Customer Service and Issue Resolution: Address customer inquiries or complaints regarding products promptly and effectively. Take necessary actions to resolve issues to customer satisfaction.

• Data Analysis and Presentation Creation: Conduct in-depth analysis of weekly sales reports and proficiently translate findings into engaging PowerPoint presentations for departmental meetings, ensuring clear communication of key insights.
• Communication Management: Efficiently manage incoming and outgoing communications, including calls, mails, and fax transmittals. Provide prompt and accurate responses to requests for information. Additionally, prepare official correspondence to maintain effective inter-departmental communication.
• Workshop and Seminar Coordination: Act as a focal point for departmental workshops and seminars, facilitating ongoing review, development, and enhancement of systems, processes, and services to bolster team productivity and efficiency.
• Document Review and Fact-Checking: Support management by meticulously reviewing and fact-checking documents to ensure accuracy, relevance, and compliance with established standards.
• Vendor and Stakeholder Coordination: Collaborate with vendors, technical specialists, and internal staff to coordinate the preparation and issuance of required documents, ensuring seamless collaboration and project progression.
• Document Control and Storage Management: Oversee the maintenance of the Document Control Library and Electronic Record Storage, ensuring systematic organization and easy retrieval of project documentation, contributing to an efficient workflow.

• Executive Office Representation: Serve as a professional and adept representative of the CEO's office, ensuring all interactions reflect the highest level of professionalism and integrity.
• Confidential Communication Management: Handle sensitive information with the utmost discretion and confidentiality, maintaining a high level of trust in all communications.
• Meeting and Schedule Coordination: Take charge of organizing and managing the CEO's meetings and schedules, providing seamless support for the CEO's engagements. Additionally, offer personalized attention to CEO's guests during visits.
• Logistical Arrangements: Oversee and manage all aspects of CEO travel, accommodation, and other logistical requirements, ensuring meticulous planning and execution.
• Cross-Departmental Collaboration: Facilitate effective communication between various departments, both locally and internationally, to coordinate meetings and ensure thorough preparation for guests, fostering a seamless flow of information.
• Document and Correspondence Management: Maintain a meticulous and up-to-date record of both physical documents and electronic correspondence, ensuring easy retrieval and organized archiving.

• HR Coordinator: Assisting with the hiring process, recruitment, onboarding and offboarding process for departing employees and secondees. Maintaining employee records. Ensuring that employees are aware of and comply with company policy and procedures.
• Timekeeping and Benefit Administration: Administer SAP processing for various employee transactions, including Leave Requests, Overtime, allowances, per diem after business trips, and associated reimbursements, guaranteeing precise and punctual compensation.
• Training and Development Coordination: Take charge of coordinating training sessions, managing vacation schedules, and implementing shift coverage plans to ensure seamless operations.
• Procurement Management: Efficiently oversee the procurement process for raw materials, equipment, plant consumables, and office supplies, ensuring timely availability while maintaining cost-effectiveness during the commissioning until operational stage of the plant.
• Document Control and Management: Serve as the primary custodian for the document library, overseeing systems like Documentum and SharePoint, ensuring accurate version control and accessibility for relevant stakeholders.
• Confidential Administrative Support: Provide dedicated administrative assistance to Manager, Advisers, multiple Shift Foremen and Staff, handling tasks with a high degree of confidentiality and professionalism.
• Environmental Health & Safety Oversight: Act as the focal point for Environmental Health & Safety initiatives, overseeing activities such as Guest In-House training, Safety Near-misses reporting, Behavioral Based Performance assessments, and conducting regular audits for compliance.
• Meeting Facilitation and Reporting: Convene daily meetings and compile comprehensive monthly reports to keep all stakeholders informed and aligned with operational goals.

• Asset Optimization and Risk Mitigation: Actively contribute to the STAMP Project, utilizing critical assessments of plant assets to enhance functionality, prioritize maintenance tasks, and proactively identify and mitigate critical risks for improved overall reliability.
• Equipment Checklists and Workflow Efficiency: Conduct routine reviews of equipment checklists, ensuring accurate data input and corrections within the system to maintain a seamless operational workflow.
• Calendar Management and Conflict Resolution: Skillfully manage the calendar of our esteemed Manager, proficiently scheduling meetings and adeptly resolving potential conflicts to ensure an efficiently streamlined workflow.
• Effective Communication and Information Dissemination: Take charge of the department's communication efforts, including the production of newsletters, reports, presentations, charts, graphs, diagrams, and illustrations, demonstrating a commitment to transparent and effective information sharing.
• Cross-Functional Collaboration and Procurement Efficiency: Collaborate cross-functionally by liaising with stakeholders, generating purchase requests, coordinating with vendors, and overseeing delivery transactions, ensuring a smooth and efficient procurement process.
• Training and Development Facilitation: Facilitate the coordination of training sessions and workshops between vendors and reliability engineers, fostering a culture of continuous learning and development within the organization.
• Logistical Excellence for VIP Guests: Attend to the logistical requirements of Board Members and external guests, ensuring a seamless and professional experience during their visits.

• Requesting Medical Bills Records and other documents from providers. Setting up insurance claims for clients.
• Docketing or filing Legal Documents to the court portal.
• Drafting legal documents (Notice of Claims/demand, Notice of Hearing, Notice of Appearance, and others.)
• Intake specialist.
• Qualifying leads if they meet the parameters.
• Client management: Great customer/client service skills.
• Conducting research, investigating facts, and developing legal arguments
• Drafting contracts, depositions, and pleadings.
• Discovery of evidence or other supporting documents.
• CRM management: Managed client’s case status, stage, and taskings using the CRM to effectively organize what needs to be done.
• File organization: Organized client files in our software to make it appealing and to easily find documents on demand.
• Organizing Documents for signature with clients.
• Calendar Management: Scheduling appointments, court hearings and coordinating with clients.
• Inbox Management: Responding to client emails, SMS, and other forms of communication and taking necessary action.
• Social Media Management: Handling social media accounts, including content creation, running ads, and configuring automated replies for lead generation.

• Started as a customer service representative that takes in inbound calls to resolve customer's concerns and got promoted as a QA.
• As QA, my main role was to do quality audits, reporting and making recommendations for the business' improvement.
• Became chat support and email support for a year due to the COVID lockdown and suspended my QA Role.

• Manages and oversees emails received in the IDR folder.
• Ensures accurate assignment of emails to the respective IDR Claims Specialists and other staff in the organisation.
• Attends to enquiries from clients and financial firms.
• Implements effective processes to ensure emails are actioned on time.
• Adheres to KPIs and responds to emails with set time frames.
• Assists the IDR team with various administrative tasks when required

• Working as an inbound salesperson.
• We primarily focus on meeting the demands of clients with regard to their phone service, including upselling.
• We can also help customers with their billing issues.

• Working as an inbound salesperson.
• We primarily focus on meeting the demands of clients with regard to their phone service, including upselling.
• We can also help customers with their billing issues.

• The company is helping small businesses to assist their customers through chats.
• We are answering inquiries for prospect customers. 

• Doing outbound call for different online pharmacy.
• We are calling the patients to remind them about the refill of their medications.
• Placing orders for any confirmed transactions.

WORKFORCE ANALYST || March 2019 – February 2020

• Creating the team schedule to be plotted in “WHEN I WORK”.
• Handling agents break schedule as well as sending the SLA to the client on a daily basis. 

DATA ENCODER || August 2017 – March 2019

• The business assists hotels in handling their reservations.
• We are manually entering reservations into the booking system that we got via email.
• We also double-checked automatic bookings for accuracy before delivering them to the hotel the day before the guest's arrival.

• Using the internet to provide consumers with streaming services.
• We are primarily concerned with aiding customers with billing and technical concerns.

• Manage all basic and detailed operational needs.
• Overseeing the Company’s social media presence and maintaining the corporate website with the external vendor.
• Management and maintenance of documentation added to the in-house CRM.
• High-level diary management and scheduling for both directors to ensure integrated and consistent meetings.
• Maintaining business systems for recording, storing, and querying information.
• High-volume data entry and document processing.
• Management of mailouts and other correspondence.
• Monitoring and updating Company Systems, Policies, and Procedures.
• Diary/calendar management - Coordinating meeting activities including invitations, and agendas.
• Preparation of monthly invoicing and distribution to clients (TBC)
• Preparation of Operational Budgets and quarterly budget re-forecasts.
• Liaise with clients, referral partners, and banking institution representatives.
• Liaise with clients, real estate agents, referral partners, and vendors.
• Assist with proposals and application submissions.

• Handling and Managing Cash Division, New Accounts, Clerical Works, Data Encoding, Check Cheques.
• Ensuring the accuracy of financial documents, as well as their compliance with relevant laws and regulations
• Preparing and maintaining important financial reports
• Preparing tax returns and ensuring that taxes are paid properly and on time
• Evaluating financial operations to recommend best practices, identify issues and strategize solutions, and help organizations run efficiently
• Offering guidance on cost reduction, revenue enhancement, and profit maximization and Conducting forecasting and risk analysis assessments

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.

• Maintaining executive's agenda and assist in planning appointments, board meetings, conferences
• Attending meetings and keep minutes
• Receiving and screening phone calls and redirecting them when appropriate
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Prepare invoices or financial statements and provide assistance in bookkeeping
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective order
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned

• Provides high-level administrative support and assistance to the Executive Director and/or other assigned leadership staff.
• Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.
• Arranges travel and accommodations for executives.
• Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
• Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
• Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.
• Performs additional duties as assigned by executives.
• Performs other related duties as assigned.

• Co-ordinate, file and maintain branch documents and records, including details of the executive committee and other key contacts.
• Ensure any relevant correspondence from head office received by other executive committee members is brought to the committee's attention at meetings.
• Working with the Chair, and in a timely manner, prepare and communicate agendas and meeting notes/minutes for committee and statutory branch meetings, e.g. AGMs, to relevant members and attending IOSH staff/Relationship Managers.
• Correctly follow the process for AGM nomination forms and meeting agenda.
• Arrange meetings and notify committee members and their Relationship Manager with the details.
• To attend meetings of the executive committee, take minutes of the meeting, and to record the minutes in a suitable format.
• To provide a copy of the executive committee meeting minutes to staff at head office.

Generate client leads to buy, sell, and rent a property. Counsel clients on market conditions, prices, and mortgages Develop a competitive market price by comparing properties

• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf 
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary

• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback Identifying and approaching potential new companies or individuals to engage as clients
• Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities

• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc., and present their benefits
• Ask pertinent questions to understand the customer’s requirements

Maintaining and updating records Counting materials, equipment, merchandise or supplies in stock Reporting discrepancies between physical counts and computer records Receive and inventory stock