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• Quality Assurance Agent for Wayfair Sales Representatives.
• Evaluating agents calls to assure quality.
• Connect with clients regarding the quality of the calls being evaluated.

• Track customer's records.
• Credit score restoration
• File cases and check their accounts.

• Research and add live sports update on AATV streaming applications.
• Editing logos
• Schedule prospected customers.

• Talent Acquisition
• Appointment Setter for medical and maintenance.
• Social Media Monitoring
• Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
• EPA air quality monitoring for Victoria.

• Appointment Setter

• Roster Management:
  • Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. 
  • Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
  • Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
  • Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
  • Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
• Staff Coordination:
  • Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
  • Verify the availability of clients and support workers for planned meet and greet sessions.
  • Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
  • Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
  • Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
• Client and Stakeholder Interaction:
  • Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
  • Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
  • Answer scheduling queries via email and phone, providing prompt and accurate information. 10
• Reporting and Documentation:
  • Maintain accurate records of staff availability, shifts, changes, and any related documentation.
  • Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
  • Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
  • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
  • Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
  • Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
  • Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
• General Duties:
  • Manage the flow of people and operations, ensuring smooth coordination across departments.
  • Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
  • Perform other administrative tasks as required to support the overall functioning of the organization.

• We handle sim card and phone activations. We also help top up their phone.

• We diagnose and resolve customers' internet connection issues.

• Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
• Financial   Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
• Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
• Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
• Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
• Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
• Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
• CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
• Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
• Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
• Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
• Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
• Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.

• Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.
• Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.

• Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
• Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
• Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
• Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
• Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
• Property sourcing
• CRM   Management:   Effectively managed the   Customer   Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
• Digital Marketing: Managed digital marketing efforts, including social media management, creating   newsletters, and   email   marketing   campaigns,

• Software as a Service (SaaS) Company
• Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
• Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
• CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
• Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
• Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
• Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.

• Client needs streamlining of his day to day operations.
• Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
• Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
• SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
• CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
• Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
• Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
• Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

• Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
• Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
• Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
• Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
• CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
• Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
• Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

• Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients. 
• Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
• Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
• Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
• Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
• Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.

• Coaching Business: Microsoft Related Apps Coaching and Tutorial
• Project/Contract based. Client needs streamlining of his day to day operations.
• Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
• Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
• SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
• CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
• Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
• Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
• Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

• Handle agents questions about the process
• Answer escalations ticket if necessary, create hourly reports.
• Review incoming tickets and properly dispose duplicate tickets

• Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.

• Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.

• Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.

• Process payment, Lost and stolen card reports and review their montly statements.

• Review orders, check order status and resolve any problem with the food that was delivered to the customers.

• Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.

• Troublesooting, downloading and installing office/windows apps on computers.

• Handling multiple types of calls from members, businesses, and dealers.
• Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
• Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
• Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
• Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

• Certain channels not working which may require basic troubleshooting or a subscription upgrade.
• Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
• Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
• Assist customers to understand their basic billing inquiries.

• Contact current and previous tenants to collect outstanding rent.
• Discuss and collect fees for any damages incurred by tenants during their occupancy
• Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

• Develop strategies and structures that will make my work and my team's work effective and efficient.
• Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
• Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
• Achieve goals or target set in a timely manner.

• Create a summary of the investigation of the responsible lending obligation via email to banks.
• Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
• Provide consistent updates on the investigation process to banks via email
• Contact banks via email to request for missing credit disclosure or application requirements

• Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
• Guiding users on how to buy and sell crypto
• Providing market updates according to their place of origin
• Handle and resolve appeals against possible scammers

• Assist and process customers' credit card applications over the phone.
• Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
• We must meet a certain average handling time per call.

• Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
• Sending/Booking calendar meetings and invites.
• Creating/Implementing company policies.
• Sending/presenting reports to the CEO.
• Assigned in recruitment to create graphics and posters for the current campaign.
• Sourced talents from LinkedIn, Indeed, and Online Jobs.
• Created talent descriptions and duties for our next hire/candidate.
• Provided bookkeeping services as well using Quickbooks and Panda Docs.
• Reporting to the VP every week for the employees and team performance.
• Managed and scheduled social media postings for FB, IG, and TikTok.
• Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
• Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
• Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
• Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
• Created/Sent invoices to clients and follow-ups.

• Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
• Managed the team and had meeting with them to know the status of the work their doing.
• Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
• Product Research and product listings on Amazon.

• Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
• Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
• Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
• Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
• Sent reports to the CEO and account managers.

• Explained and educated the breakdown of the client's finances and billings.
• Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
• Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

• Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
• Created a new MS Excel major accounting sheet. 
• Present accounting reports for my boss’ business and personal accounting. 
• Reconciled reports using Xero. Reconciled reports using Xero. 
• Add products to the Shopify store.
• Performed monthly rate analysis for properties.
• Sending/Booking calendar meetings and invites. 
• Created operations manual for the processes.
• Done market comparison research.
• Helped on tracking current propery auctions.

• Maintain and update records accurately and efficiently.
• General administration including inbox management and drafting correspondence
• Assist in compiling professional documents, presentations, reports, letters & documents.
• Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
• Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
• Perform payroll processing and timesheet entry accurately and on time.

• Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
• Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

• Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
• Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
• Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
• Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
• Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
• Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
• Regularly collaborated with department managers to prioritize tasks and drive company performance.

• Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
• Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

• Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
• This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
• Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

• Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
• Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
• Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

• Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
• Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
• I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
• Used QuickBooks to create and send invoices to clients.
• Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

• Data Entry - updating of Lead Generation status on Monday.com
• Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
• Email and SMS Management - replying to customers messages via Email and responding via SMS
• Lead Generation - Research on various topics.
• Adding Products on Shopify
• Creating Invoice via Invoice2go.com

• Create Canva Designs
• Social Media Management (FB Personal, FB Page, IG and Facebook Group)
• Create and Send Email Broadcast to Clients

• Data Entry
• Email Management
• Inventory Management
• Cash Flow Creation
• Seller Central Management
• Payroll Processing

• Daily Product Sourcing of items to be soldin Amazon.
• Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
• Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
• Data Entry
• Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

• Data Entry
• Email Management
• Online buying of Purchase Requests
• Purchase order creation using Microsoft Dynamics AX System.
• Monitoring of all the purchased items from the supplier (status or each ordered items)
• Coordinates with Contractors and Suppliers about the Company's incoming Project
• Process Supplier and Contractor Payment.
• Supervise
• Project implementation.
• Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

• Data Entry
• Process Purchase Orders using Oracle Netsuite System
• Evaluates Suppliers and Contractors Pre-Qualification Requirements.
• Receiving of Suppliers Concerns (Via Telephone & Email Communication)
• Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
• Preparing Supplier invoices for endorsement to the accounting department for payments.
• Handles Pre-Bidding Conference and Technical Alignment.

• Receiving of inquiries from clients and investors and assisting them in their concerns.
• Sales and Marketing
• Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
• Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
• Saturation, Telemarketing and Manning.
• Appointment Setting
• Processing of Documents and Payments of Clients.

• Receiving customer complaints and responding to customer inquiries.
• Processing of Customer Orders.
• Recording details of comments, inquiries, complaints, and actions taken.
• Ensuring customer satisfaction.

• Assist members inquiry and updates members contribution and loanable amount.
• Updates Journal entries and posting to the ledger.
• Processing, Preparation and Releasing of cheque.
• Prepares financial reports.

• To ensure cost savings, consider suppliers that offer a balance between quality and affordability
• Evaluate proposals and quotations using a tabulation or canvass report
• Maintain open communication channels between end-users and suppliers
• Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
• Use Quickbooks to manage purchase orders, billing, inventory, and logistics
• Collect data for assigned engineers to use as a reference for project estimates

• Responsibilities include overseeing vendor communication
• Analyzing purchase orders
• Generating reports
• Computing duties and taxes
• Estimating landed costs
• Creating purchase orders
• Expediting deliveries
• Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records

• Assist company executives and officials
• Manage travel arrangements
• Handle data filing and administration
• Facilitate purchase orders
• Monitor stock deliveries and logistics
• Track employee attendance
• Respond to phone calls, emails, and other administrative tasks as directed

• Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
• Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
• Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
• Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
• Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.

• Maintains employees health records and assists Company Physician in assessment and health management of the employees.
• Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
• Conducts health seminars to employees and customers.
• Home visits injured and sick employees.
• In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
• Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.

• Provides high quality nursing care to the patient while following hospital and health protocols.
• Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
• Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
• Assist during doctor's calls and patient's rounds.
• Performs any other tasks assigned by the doctors and other superiors.
• Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.

• ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
• Prepare classroom and course materials as assigned in the software provided by the company.
• Grade students' assessments
• Create individualized plans for students with special requirements (e.g. learning disabilities).
• Research new teaching methods for teaching English as a second language.
• Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
• Follow national protocols, taboo and other social and political awareness of the country,

• Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
• Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
• Acts as Public Relations Officer to other cooperatives all throughout the country.
• Makes and announces power interruption report to radio station and cable networks.
• Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.

• Assist and handles all admin tasks and simple bookkeeping of the company.
• Manages his business emails, social media account of the company for queries.
• interacts with customers in owner's behalf and attends meeting and seminars.
• organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
• In charge and updates employee's welfare like health and accident insurances.
• Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,

• offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
• conducts Financial Needs Analysis for interested clients and companies.
• handles and maintain clients and companies policies while in force.

• To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
• To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
• To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
• To request office supplies and other materials needed by the Personnel Department.
• To update 201 files of the employees.
• To prepare the monthly daily time record (DTR) of employees.  
• To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
• To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
• To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
• To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
• To perform other duties as may be required by the management. 

• Verifies attendance, hours worked & pay adjustment of the employees within cut-off
• Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
• Submits employee movements for pay adjustment
• Process Payroll Summary Report every month for locals & foreign employees
• Process Daily, Weekly, and Monthly Payroll Report
• Collects all the Department Schedules
• Collect daily the raw data of their actual logs for monthly report
• Process Monitoring Reports (Leave, tardiness etc.)
• Send memo for tardiness and other related attendance violation
• Maintain the employee 201 files & Employee database in the system
• Assist in administering payroll processing of all employees
• Performs other tasks as assigned by your superior from time to time.

• A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
• A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
• A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
• A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
• A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
• A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
• A timekeeper plays a role in the implementation of new employee orientation programs.

• Processes weekly timekeeping.
• Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
• Processes Semi weekly timekeeping.
• Sends reports (payroll instructions, dataload adjustment and leave balance).
• Sends OT report after every cut off (weekly & semis).
• Generates monthly manhours.
• Sends Perfect attendance report quarterly and annually.
• Sends Cola report quarterly and annually to NGA.
• Generates tardiness memo every month for 6 times late.
• Performs other tasks as assigned by your superior from time to time.

• Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

• Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information about products, services, policies, and procedures.
• Handle multiple chats simultaneously while maintaining high quality and attention to detail.
• Guide users through technical issues such as website navigation, order placement, or account setup.
• Ensure unresolved issues are followed up and closed in a timely manner.
• Confirm customer satisfaction and offer additional help if needed.
• Follow company protocols for data privacy, security, and customer service standards.

• Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
• Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
• Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
• Provide customer assurance and security with their data or personal information.

• Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
• Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

• Insurance Verification and administrative task

• Managing and reviewing filing and office system
• Planning and organizing events
• Attending meetings on your boss’s behalf
• Taking action points and writing minutes
• Delegating works in your boss’s absence
• Arranging appointments
• Devising and maintaining office systems, including data management and filing
• Producing documents, briefing papers, reports, and presentations
• Doing administrative work, logistics, purchasing, and marketing as well

• Preparing documents to put out tenders for contractors
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

• Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
• Helping managers with interviewing techniques to ensure that all candidates are treated fairly
• Reviewing job applications to ensure that they are complete and comply with company guidelines
• Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

• Conducting a thorough data analysis of clients' information and storage systems.
• Creating or implementing a digital conversion program in line with the client's needs.
• Installing and maintaining data collation software.
• Verifying and extracting data from hardcopy and other digital sources.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Creating and submitting data collation reports.
• Troubleshooting information storage issues.
• Training staff on data storage and retrieval processes

• High volume recruitment for Blue Collar Tradesperson's
• End to end recruitment
• Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
• Recruitment across a number of large scale projects
• Effectively communicate with Managers, clients, candidates and stakeholders
• Use of online platforms to source and identify the right candidate
• Ability to headhunt applicants
• Ability to work and assist in the direction of junior team members

• Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
• Record any lab results, diagnostic findings, and procedures performed during the patient visit.
• Contacting patients regarding their lab test results and scheduling appointments
• Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
• Transcribe medical conversations and instructions given by the provider
• Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
• Verifying and updating insurance information
• Reviewing faxed documents to ensure they were properly filed in the correct patient's portal

• Sending an email to the potential supplier asking for the catalogs and their policies.
• Calling suppliers using Google Voice
• Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
• Managing catalogs using Trello and Pipedrive
• Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
• Maintain accurate records of outreach activities and supplier interactions

• Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
• Identifying and analyzing potential niches or product categories
• Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
• Identify key competitors in the chosen niche
• Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
• Ensure that there is sufficient margin for profitability.
• Maintain organized records of product research data, including market trends, competitor information, and supplier details.
• Track the performance of selected products
• Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)

• Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
• Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
• Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.

• Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
• Handles inquiries and phone calls related to benefits and coverage
• Monitors the PhilHealth process flow to ensure timely submission of claims.
• Coordinating with physicians regarding patient diagnoses and signatures.
• Verifing claim eligibility based on PhilHealth membership status and coverage.

• Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
• Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
• Assisting in collecting data on local market trends, prices, and property regulations.
• Handling paperwork such as filing documents, organizing client information, and maintaining databases.

• Responding to customer inquiries, issues, and requests via email.
• Engaging with customers in real-time through chat platforms.
• Assisting with queries, troubleshooting, and product information.
• Assisting customers with order placements, modifications, and cancellations.
• Escalating complex technical issues to appropriate teams.
• Documenting interactions, issues, and resolutions accurately.
• Maintaining up-to-date knowledge of products or services.
• Generating reports on customer service metrics and trends.
• Addressing customer concerns proactively to prevent churn.

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Human Resources Management:
  • Manages the onboarding process for new hires in Information Technology and Business Development roles.
  • Tracks documentation requirements for compliance with each role.
  • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. 
  • Processes weekly payroll for client contractors assigned to client stakeholders.
  • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
  • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
• Marketing:
  • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
  • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
  • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
  • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
  • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
  • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
  • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
  • Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
• Business Development
  • Created multiple PowerPoint presentations for clients in the Human Resources
  • Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. 
  • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
  • Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
• Admin Assistance
  • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
  • Schedules consultations, seamlessly matching client and staff availability.
  • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
  • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

• Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.

• Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
• Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
• Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
• Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.

• Reduced customer’s complaints by 30% through following proper technical procedure
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more

• Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
• Keeping records of customer interactions, transactions, comments, and complaints

• Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
• Provide detailed description of product specification to help customers select products that better meet their needs

• Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
• Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
• Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
• Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.

•  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
• Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

• Coordinate with store for customers pick-up, repair or installations.
• Explain comcast indirect stores features and benefits, explain incentives and promotions.
• Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
• Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
• Follow up with customer via call or email.
• Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns

• Worked as Sales Representative (voice and non-voice  via, email, or live chat platform.
• Introduce products and services, create customer online account and set up orders, services.
• Monitor shipments and returns Follow-up call to existing customer and offer upgrades
• Converting warm leads to sale
• Cold calling to convert into warm leads

• Introduce products and services for business establishments and non-business clients.
• Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
• Cold calling, lead verification. Process shipments, refunds and return.

• Understanding Painting products and processes.
• Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS.
• Provide an initial quoation based on the forms submitted. Arranged an on-site visit.
• Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters.
• Cold calling Painting companies. - Collaborate wit Interstate companies.
• Cold calling and Onboarding painters.
• Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management.
• Creating ads,updating Facebook and Instagram page using canva.
• Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.

• Develop a comprehensive social media strategy aligned with page's goals and target audience. This includes determiningthe platforms to focus on, defining the content themes andformats, and setting specific campaign objectives.
• Manage the budget allocated for social media advertising.
• Utilize social media advertising tools to target specificaudience segments based on demographics, interests,behaviors, and other relevant criteria.
• Engage with audience, respond to comments and messages,and build a positive relationship with followers. Encouragediscussions and user-generated content.

• Helping clients achieve their financial goals and secure theirfinancial future.
• Develop comprehensive financial plans for clients, taking intoaccount their short-term and long-term financial goals, suchas retirement planning, education funding, wealthaccumulation, and risk management.
• Educate clients on financial concepts, investment strategies,and the importance of long-term financial planning.Empower clients to make informed financial decisions.
• Provide ongoing support and assistance to clients with theirfinancial needs, such as policy servicing, account inquiries,and updates to financial plans.
• Team Collaboration: Collaborate with other Sun Life advisors,specialists, and support staff to deliver comprehensivefinancial solutions and exceptional client service.

• Prepare well-structured lesson plans that cover variouslanguage components, such as grammar, vocabulary,speaking, listening, reading, and writing.
• Conduct live online classes or pre-recorded video lessons todeliver the planned content. Use interactive teachingmethods and technology tools to keep students engaged.
• Evaluate students' language proficiency through quizzes,tests, assignments, and speaking exercises. Provideconstructive feedback to help students improve theirlanguage skills.
• Foster a supportive and inclusive learning environment thatencourages active student participation.
• Encourage students to set language learning goals and tracktheir progress.
• Provide motivation and praise for theirachievements to boost their confidence.

• Build and maintain strong relationships with existing andpotential clients.
• Develop a deep understanding of Citibank's products andservices, including loans and credit card products. Stay updatedon changes, features, and benefits of each product.
• Participate in training programs and workshops to enhanceyour knowledge of products, sales techniques, and industry bestpractices.

• Negotiate with vendors to secure favorable terms and pricingfor procurement contracts. Ensure cost-effectiveness withoutcompromising on quality.
• Create and issue purchase orders for the required materialsbased on the project requirements and inventory levels.
• Coordinate the logistics and shipping of purchased materialsto ensure timely delivery to project sites or warehouses.
• Maintain accurate and up-to-date records of all procurementactivities, including purchase orders, invoices, and deliveryreceipts.

• Effectively handle the social media presence andadministrative tasks to promote the company's properties,engage with potential clients, and enhance its onlinereputation.
• Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
• Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout thesales process.
• Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
• Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estateteam based on the research findings.

• As the Social Media Manager at Australian Cookie Cutters, I handle everything related to our online presence from planning and creating content to engaging with our amazing community of bakers.
• I come up with creative ideas for posts and campaigns that highlight our products, especially around seasonal events and baking trends.
• I write captions that feel relatable and fun, making sure they match our brand’s voice and connect with our audience.
• I also keep track of how our posts perform, look at what’s working, and use that insight to help grow our reach and boost sales.
• Plan, create and schedule engaging social media content.
• Develop creative campaigns for holidays, product launches and baking events.
• Write captions and copy in Australian English that suit our brand tone.
• Engage with followers, respond to messages and build community.
• I also update the Shopify website store of my client. Monitor insights and track engagement, reach and conversions.

• Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
• Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
• Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.

• Adhered to standards of quality and service as well as all compliance requirements.
• Set up new customer accounts and updated existing profiles with latest information.
• Resolved complex billing and payment issues for balanced, accurate accounts.

• Manages all documents for all NMC Hospital facilities, including long-term care and home care.
• Ensures that all documents are up-to-date and well-organized
• Coordinates all meeting schedules for the NMC quality department.
• Performs monthly audits of Quality department documents.
• Handled confidential documents in an organized fashion according to established protocol.
• Used voice recorder or notepad to compose and transcribe meeting minutes.

• Explaining and clarifying needs and requirements as clearly as possible.
• Explaining and clarifying needs and requirements as clearly as possible.
• Created detailed price quotes for clients based on their individual needs.
• Organized and conducted product demonstrations to potential buyers.
• Enhanced client satisfaction with personalized product presentations tailored to their specific needs.

• Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
• Increased loan approvals by 20% through effective financial analysis and risk assessment.
• Maintained current knowledge of bank offerings for business clients.
• Monitored small business accounts to determine current product effectiveness.

• Processing and reviewing of financial transactions:
• Accounts Receivable:
  • Reviewing and approving of customer invoices - Sending out of Customer invoices
  • Following up of outstanding customer accounts
• Accounts Payable
  • Reviewing and approving of supplier invoice
  • Reviewing Supplier statements
  • Performing payment runs to suppliers
  • Sending out remittance advices
  • Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
  • Customer Account Reconciliation
  • Customer Service support via email and chat.

• Analyzed client data and identified growth opportunities.
• Conducted market research to identify potential new clients.
• Managed multiple accounts simultaneously while meeting deadlines.
• Attended trade shows and conferences as a representative of the company.
• Collaborated with the marketing team to develop promotional materials for clients.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.

• Responsible for the upkeep, configuration and reliable operation of computer systems, servers and data security systems.
• Manage electronic equipment.
• Install network and computer system.
• Maintain, repair and upgrade the operating system including hardware and software.
• Monitor the performance of existing computer systems and IT infrastructures.

• Manage sales of computer business and services.
• Maintain, repair and upgrade the operating system including hardware and software. Build computer packages depending on the specifications requested by the customers.
• Monitor stocks and inventory of computer parts and accessories.
• Customer service oriented.
• Dealing with the suppliers. 
• Manage customer inquiries and draft quotations for orders.

• Primary responsibility is to provide the excellent customer service and support to the client
• Issue Resolution
• Benefit and Coverage Explanation since it is a Healthcare account.
• Claims Assistance
• Provides technical support for the members experiencing difficulties accessing online portals, navigating website or utilizing digital tools related to their insurance plan.

• Collaborate with the design team to assist in the development and creation of design concepts and project deliverables.
• Implement quality control procedures to ensure that design projects adhere to established quality standards.
• Accomplish the designed requested by the client.

• Responsible for content creation
• Social Media Planning and Strategy
• Engage and interact with the audience on social media platform.
• Monitor social media performance using analytic tools and generate reports to assess the effectiveness of social media campaigns.

• Resolving customer's internet issues.
• Creating a ticket for technician dispatch if the problem cannot be resolved via call. Creating a documentation after call.
• Troubleshooting customer's internet issues using Technician tools.
• Proactively suggest for an upgrade if available in customer's area.

• Providing excellent solution for customer’s issue on their satellite radio
• Escalates the customer’s concern to Case Management department when the issue cannot be resolved   through phone.
• Provides issue education and issue resolution to the customer. 
• Avoid Customer cancellation by giving the product benefits and offering promotional plan
• Tools: Genesys Cloud / Nextgen PEGA

• Optimized the client intake process, reducing workflow bottlenecks and cutting response time by 40%, which led to a 15% increase in client satisfaction.
• Enhanced file organization by introducing a digital filing system, reducing document retrieval time by 30%.
• Conducted thorough legal research to aid case preparation, contributing to a 90% success rate in cases handled.
• Streamlined communication between attorneys and clients, improving response times by 15% and boosting client satisfaction by 20%.

• Prepared and drafted legal documents, ensuring accuracy and timely submission to support the firm’s legal processes.
• Launched targeted social media campaigns that boosted client engagement and increased website traffic, generating a 20% rise in leads.

• Managed LinkedIn profiles for multiple CEOs, leveraging Sales Navigator to increase client outreach, resulting in a 40% boost in sales and engagement.
• Streamlined email management, improving prioritization of urgent and important emails, enhancing overall efficiency in daily tasks for the employer.

• Developed daily creative content for social media platforms.
• Managed and posted content on Facebook and Instagram, doubling follower engagement and sales.
• Streamlined social media posting schedules, improving the employer's social media system efficiency by 60%.

• Scheduled daily tasks, enhancing team performance and organization by 45%.
• Streamlined file management processes, resulting in a 30% improvement in the company’s document storage and retrieval system.

• Filed small claims cases in U.S. courts through online filing platforms, ensuring efficient case submission.
• Prepared legal documents, streamlining the legal department's workflow and increasing document processing output by 25%.
• Managed online postings of hotel and apartment bookings across various travel sites, contributing to a 5% increase in sales.
• Assisted the HR manager in the hiring process, improving recruitment efficiency and candidate screening.

• Created daily creative content 
• Posted content in Facebook, resulting in a doubled interaction rate with the followers

• Improved administrative processes, resulting in a 15% improvement in operational efficiency.
• Managed the settlement process for clients’ acquired properties, increasing client satisfaction by 60%.
• Handled data entry and document management for accurate and organized client files.
• Drafted initial correspondence and post-settlement letters to clients.
• Conducted legal searches and prepared documentation for settlements.
• Set up and maintained PEXA workspaces for property transfers and settlement processing.

• Implemented new digital filing software for improved file organization.
• Reduced document search time through better file management.
• Streamlined the client intake process to improve workflow efficiency.
• Reduced response time to client inquiries by optimizing processes.
• Enhanced client satisfaction by improving communication channels between brokers and clients.
• Assisted the sales team in saving, labeling, and organizing client-submitted documents.
• Improved the lead processing system by 60% through efficient document management.
• Took charge of the settlement process to ensure all aspects were handled properly.
• Achieved 90% satisfaction from clients and management through effective settlement oversight.
• Prepared and submitted pre-qualified and qualified client documents for lenders, supporting brokers with administrative tasks.

• Improved file organization system by implementing a new digital filing software, resulting in a 80% decrease in time spent searching for documents.
• Managed client intake process, streamlining workflow and reducing response time by 40%, resulting in an increase in client satisfaction ratings by 40%.
• Streamlined communication processes between brokers and clients, resulting in a 40% increase in client satisfaction ratings and a 30% decrease in response time to client inquiries.
• Assisted the sales team with their daily tasks of saving and labeling submitted documents from clients, resulting in a 60% improvement of the system of processing the leads
• Took over to oversee the settlement process to ensure everything is in place, resulting in a 90% satisfaction from the clients and the management Assisted

• Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
• Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
• Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
• Coordinate training sessions, professional growth and development.
• Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations

• Developed and implemented recruitment strategies
• Posting job openings on social media platforms
• Reviewing and screening resumes and applications
• Conducting Phone and In-person interviews
• Plan, organize and coordinate recruitment, selection and hiring processes.
• Maintain accurate personnel records and ensure confidentiality and security of sensitive data
• Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization

• Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
• Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
• Used Katana and native Sabre for flight bookings, changes, and cancellation
• Used 888 booking tool for hotel bookings, changes and cancellation

• Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
• Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
• Sourced hotel or limo service when there's a sold-out situation.
• Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used Connex and Crew Rez for hotel bookings, changes, and cancellation
• Took inbound and outbound calls
• Used Teams and Zendesk for client chats

• Coordinated with the school's partner companies to seek OJTs for students
• Assisted students during their on-the-job training

• Worked on administrative tasks for an airline membership program
• Corresponded and coordinated with members through email and phone
• Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
• Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used SFTP server to extract and import data
• Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
• Used Crane Retro Tool to access members accounts