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• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

• Assisting New Leads (Potential Client to avail Lending Services)
• Follow up calls to contacted leads, No Show & Pre approved buyers
• Generate Reports weekly and transfer to sales department Setting pre approval appointment for potential Leads

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Handled outbound calls for a solar panel installation company.
• Worked remotely and communicated with clients via Skype, Slack and HangOuts.
• Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

• Telemarketer / Helpdesk / Information Officer
• Marketing Agent 

• Handled inbound calls and email support for a web portal and online service provider account.
• We used Salesforce to keep track of our calls.

• Handle inbound calls and query for an American tax preparation customers.

• Handled Inbound calls for a telecommunication account.

• Handled outbound calls for a real estate campaign.
• I do cold calling to prospect buyers/sellers.

• Provided email support for a review platform on an American multinational technology company
• I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
• We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support. 

• Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

• Provided email and chat support for drivers and riders for a ridesharing company.
• I used Zendesk and Bliss to provide email support.
• We use Slack to communicate with colleagues and supervisors. 

• Assisted the CEO to build, maintain and scale Facebook Ads for clients.
• Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

• Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

• Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
• Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of  Deeds/Land Registration Authority
• Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
• Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
• Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
• Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.

• Produced Quarterly management reports focusing on Macroeconomic Variables and competitor updates on market trends.
• Published Competition scan report to the office of the President. The report focuses on the current updates on the housing developers given the price points and target market that the executive office needs.
• Assertively conducted competitor check and field research.
• Chosen to be part of a special call-out team to assist our Loans origination group with the purpose of saving “problematic” accounts or customers with intentions to pull-out their investments with the company. Was able to successfully gather all lacking document on accounts endorsed by the Loans Origination Group which LED to Loan take out or issuance of Bank Guarantee to buyers
• Personally assisted the buyers of the house on documentation, house inspection, coordinates letter of guarantee signing until the buyer accepts and finally moved in with their purchased unit.

• Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
• Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
• Handles daily lessee concerns, lease contract administration and tenant relation activities 
• Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
• Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
• Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
• Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
• Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
• Conducted and supported Marketing efforts
• Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).

• Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees  based on approved SOPs on economic terms and conditions.
• Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
• Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
• Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
• Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
• Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
• Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
• Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
• Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
• Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.

• Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
• Built a databank of competitor malls as a whole as reference for lead generation
• Built a databank for top 40 BPO  and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
• Built a Retailers databank.
• Conducted customer profiling for the business mix improvement.
• Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
• Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.

• Assisting in the recruitment, onboarding and training ofemployees
• Answers employees requests and questions
• Timekeeping for North Luzon Bakeshop Employees
• Strategize plans for retention of employees
• Keeps, manage, and organize 201 File

• Identifying training needs
• Create modules based on the employees needs
• Provide training for bakeshop and office employees
• Assist in newly opened bakeshops

• Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
• Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;

• Took inbound calls and provided first call resolution
• Technical Support
• Billing and Customer Retention
• New Products and Services Roll Out

• Order Fulfilment / Purchase Order Management
• End-to-end Supply Chain
• Sales Support
• Product Specialist
• End-to-end Customer Service
• Process Documentation
• Reports Generation

• SME, Process Improvement
• Consultant, Business Continuity Plan

• Coach, Performance Improvement/Development
• Officer, First Level Escalations
• Lead, Echo Training
• Facilitator, Monthly Operations Meetings
• Trainer, New Hire Development Plan

• Client support for current and new products and services
• Support New Client On-Boarding
• Data and record management and maintenance
• Sales and Marketing
• Create Process Documentation and Improvement
• Reports Generation
• Collaborated with other departments to provide customer solutions

• Document order entry and resolution in Salesforce.com (SFDC).
• Order Processing (Masters of SAP system and processes)
• Daily Team Operations (Workload Capacity and Admin Tasks)
• Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
• Lead Learning Development and Team Performance
• Calendar Management

• 100% Completion Rate of Process Documentation
• 100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
• Salesforce Macros (Time Savings: 26-87%)
• Salesforce Individual & Team Productivity Dashboard
• Salesforce Case Distribution Automation (Time-Savings: 97%)
• Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
• Process Certification (Result: 100% Onboarding)
• Lead Operational Excellence and Client and Team Monthly Meeting
• Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

• Taking inbound and outbound calls
• Assessing customer situation and providing payment options based on their financial status
• Enrolling customers to hardship programs to help manage their credit card payments 

• Conduct day-to-day training coordination, planning, and implementation across multiple teams
• Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
• Training and managing Offshore team members

• Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
• Processing returned Lease renewal document
• Processing owner to pay bills and utility invoices to tenants
• Sending Entry Notices Planning Routine inspections
• Managing Smoke alarm database
• Processing Tenancy Applications and following up necessary documents via call/email
• Approving Tenants and uploading to Property Management Software
• Tracking rent/invoice arrears and sending reminders/breach notices.
• Uploading new business handovers/file pick ups in Property Management software
• Creating Management Agreements for new businesses
• Creating Sales and Rental Proposal web books
• Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
• Creating Virtual Tours

• Phone and Email support for Microsoft Licensing concerns
• Taking escalation calls for on-premise and cloud based licenses
• Providing support to Agents related to customer concern
• Sending End of day report for unmet service level requirements

•  Tenancy Application
• Processing Lease
• Renewal Documents
• Managing maintenance requests though Console's Maintenance Manager
• Processing utility bills and tenant charges
• Following up on pending invoices & issuing breach notices
• Routine Inspections
• Sending out Vacate packs to outgoing tenants
• Completing Rental Reference requests on behalf of the Property Manager
• Requesting RateMyAgent reviews
• Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
• Other Adhoc Tasks

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims

• Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

• Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
• Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
• Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
• Administer medication according to the 10 rights of medication administration and notes reaction
• Assist in the education and rehabilitation of patients and their families to promote physical and mental health
• Coordinate with other health care providers in the hospital regarding patient care

• Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
• Promote mental health and manage socialization activities
• Provide counselling to encourage verbalization of feelings

• Handles documentation, data entry and appointment scheduling
• Assists clients in their queries and site viewing

• Appointment scheduling, insurance verification, assist with client concerns and inquiries

• Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
  • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
  • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
  • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
  • Collaborate closely with Hiring Managers and report to the HR Manager.
  • Work with the HR team on documentation and related tasks.

• Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
• In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
• Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
• Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
• Document and track interactions and applicant tracking system
• Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
• Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
• Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
• Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
• Maintain the company's existing relationships with clients/customers.
• Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
• Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
• Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
• Responsible for managing the customer success of clients and be the point of contact for all customers.

• Full-cycle recruiting - from sourcing through closing and ongoing placement support
• Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
• Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
• Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
• Prepares candidates for the client interview process
• Schedules and manages both phone and onsite interviews
• Provides feedback to candidates throughout the process and ensure positive candidate experience
• Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
• Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
• Manages and maintains candidate relationship while on assignment

• Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Sets up interviews between candidates and hiring managers
• Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Communicates company goals, safety practices, and deadlines to the team.
• Motivates team members and assesses performance.
• Provides help to management, including hiring and training, and keeps management updated on team performance.
• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create report to update the company on the teams' progress

• Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
• Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
• Trained new employees and established a professional relationship of integrity.
• Ensured the integrity of the restaurant's operation through excellence in customer service.
• Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
• Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
• Followed food safety procedures according to company policies and health/sanitation regulations.
• Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

• Fulfilled reservation requests by determining the rooms available to meet customer desires.
• Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
• Provided customers quality customer care
• Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.

• Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.

• Helping customers attain home-ownership and to get back on track.
• Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.

• Enables the customer to resolve transaction issues before they become larger problems.
• Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.

• Assisting customers in dealing with their online transactions as well as  troubleshooting basic technical difficulties.
• Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.

• Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
• Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
• Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
• Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.

• Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
• Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients

• I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable.
• I also reach out to Title Companies, Insurance, HOA for the required documents.
• Manage and update CRM.

• Work with different hotel departments to ensure great customer service
• Process check-in/check-out of guests, and oversee the department's operation (budget, files, equipment, etc.)

• Daily, weekly, and monthly deliverables involving running and exporting reports for financial and client attendance and profile maintenance
• Set up email automation, customer journey, and import/export contacts in Mailchimp
• Assist member queries, leads, and gym correspondence

• Oversee the operation of the Sales team, working closely with management
• Provide original strategy for social media marketing and lead generation, including SMS & Email Template
• Communications strategies via Salesforce & HubSpot
• Research and source topics for content generation, and assist with content.
• Develop lead generation lists via social media outreach on Facebook and LinkedIn; build automated workflows for lead scraping.

• Develop creative and engaging social media strategies and content
• Manage the day-to-day handling of all social media channels such as Facebook & Instagram, adapting content to suit different channels
• Manage and facilitate social media communities by responding to social media posts, developing discussions, and increasing brand awareness + customer engagement

• Email Dictation Transcription Project Management (Vendors, Freelancers, etc)
• Organize meetings, including scheduling, sending reminders, etc.
• Research all necessary data as directed
• Maintain an organized database to easily understand all tasks and provide all necessary reports and output that are required
• Assistance in booking meetings, checking schedules, and providing an accurate and organized schedule Accounts Payable/Receivable
• Management Personal tasks such as booking travel and appointments
• Documentation of Standard Operating Procedures Operations & Logistics Management
• Overall Executive Virtual Administrative Support, and any Administrative related services required if needed

• Oversee the operation of the Sales Operations EA team, working closely with management
• Partner with sales executives for client outreach
• Oversee projects and opportunities, adjusting financials for accurate forecasting
• Manage Salesforce CRM for tracking projects, leads, and contacts
• Generate financial reports and streamline Salesforce for efficiency
• Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
• Provide overall administrative support and any additional administrative services as needed

• Oversee the operation of the Sales Operations EA team, working closely with management
• Partner with sales executives for client outreach
• Oversee projects and opportunities, adjusting financials for accurate forecasting
• Manage Salesforce CRM for tracking projects, leads, and contacts
• Generate financial reports and streamline Salesforce for efficiency
• Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
• Provide overall administrative support and any additional administrative services as needed

• Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
• Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
• Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
• Educate customers on available options, terms, and conditions to facilitate informed decisions

• Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
• Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
• Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
• Provide recommendations or upgrades based on customer needs and preferences.
• Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
• Diagnose problems, escalate complex issues as needed

• Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
• Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
• Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
• Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

• Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
• Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
• Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
• Coordinate with internal departments and external service providers to facilitate smooth transfers.
• Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
• Educate customers on payment options, terms, and conditions to support financial stability.
• Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
• Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

• Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
• Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
• Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
• Process payments, manage invoices, and ensure compliance with membership policies and procedures.
• Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
• Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

• Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
• Facilitate connections and partnerships between clients and other businesses for trading opportunities.
• Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
• Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
• Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
• Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
• Prepare reports on billing status, fee collection efforts, and client feedback for management review.

• LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
• Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
• Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
• Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
• Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
• Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

• Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
• Create graphics, schedule posts, and monitor performance metrics.
• Stay updated with social media trends and best practices.
• Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
• Design email templates, write compelling copy, and analyze campaign performance.
• Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
• Ensure brand consistency across all visual elements.
• WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

• Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
• Identify and enroll the most suitable contacts into a specific marketing campaign
• Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

• Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
• Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
• Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
• Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
• Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
• Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
• Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

• Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
• Prepare and send invoices to clients, ensuring accuracy and timely delivery.
• Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
• Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
• Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
• Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
• Coordinate documentation submission, follow up on applications, and maintain updated records of communications

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers

• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

• Insurance
  • I sell Home & Contents, Car and Travel Insurance
• Mobile and Broadband
  • I sell Mobile and Home Internet Plans
• Power & Gas
  • I sell Electricity and Gas
• All Campaigns are Outbound Australian accounts

• Call customer to convert into sales

• Call customer to win them back

• Developed sales strategies to attract potential buyers and generate new leads
• Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
• Established and nurtured relationships with customers to understand their needs and qualify their interests
• Presented product information tailored to customer needs
• Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

• Responded to tenant inquiries, questions, and concerns via phone, email, or chat
• Handled maintenance requests and coordinated repairs with contractors
• Created property listings for online platforms and real estate websites
• Managed social media accounts and posted property listings
• Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

• Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
• Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
• Identified customers' changing needs to improve customer experience and provided creative solutions or products

• Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
• Conducted market analysis and comparisons to highlight the advantages of our products over competitors
• Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
• Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

• Assisted customers with troubleshooting and installation of equipment
• Maintained records of customer interactions
• Collaborated with others to improve company system requirements

• Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
• Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

• Transfer data from database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from the clients/recruiters.
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested

• Executive recruitment
• Training and development
• Database management

• Payroll processing
• Database management
• Reports validation and consolidation

• Data Entry and Validation
  • Handled the company's database using Bullhorn 
  • Removed all duplicates and updated candidate profiles
  • Entered new candidate profiles
  • Created various spreadsheets for sourcing purposes
  • Created an Excel version of the Annual Report for benchmarking purposes.
• Database Management
  • Monitored and updated all spreadsheets being used in the sourcing activities.
• Sourcing
  • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
  • Sent Inmails to qualified prospects to request for their updated CV contact details
  • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
  • Researched and Sourced potential candidates with the following, but not limited, skill sets.

• Assisting and coordinating with theRelationship Manager
• Supporting administrative tasks
• Conducting marketing research
• Responding to email and phone calls

• Manage workflow
• Training new hires
• Managing team schedules
• Reporting to Manager and client
• Evaluating weekly and monthly performance and providing feedback
• Helping employees' issues and disputes

• Respond to email and phone calls
• Manage contact list
• Prepare customer spreadsheets and keep online records
• Perform market research
• Address clients' administrative queries
• Maintain clients website

• Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
• Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
• Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
• Respond to questions.

• Attract potential customers by answering product and service questions.
• Solve customer problems by clarifying customer complaints.
• Electing and explaining the best solution to solve problem. 
• Expedite correction or adjustment. 

• Perform remote clerical tasks and traditional telemarketing.
• Use computer for various applications, such as database management and word processing.
• Take and initiate phone calls.

• Manage calendars, schedule meetings and appointments.
• Data entry
• Take and initiate phone calls.

• Handle customer inquiries, complaints, and account questions.
• Process credit card payments and funds transfer requests.
• Dispute unauthorized transactions and create real time alert for compromised accounts.
• Handles online banking and interprets account memos, red alerts, court orders and levies.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.