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• Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
• She then transitioned as a virtual assistant where some of her responsibilities include:
  • data entry
  • outbound calls to prospective client
  • appointment setting
  • recruitment
• She has became a healthcare virtual assistant where she performs the following:
  • inbound and outbound calls to and from patients
  • liaise between patients and providers
  • appointment setting
• She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
  • job posting
  • credentialing
  • interviewing
  • onboarding
• She is knowledgeable on the following tools:
  • Kamana
  • Jazz HR
  • ZipRecruiter
  • Nurses.com
  • Indeed
• She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Madonna Laureen has worked for more than 10 years within various BPO industries.
• Since 2012, she has been in customer service and provided support via email, chat, and calls.
• She handled collections, banking, food delivery, and Telco accounts.
• Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
• She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
• Well-versed with software tools such as:
  • CRM
  • MS word
  • MS Excel
  • Outlook
  • Zendesk 
  • Salesforce 
  • Shopify 
• She is available to start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

• Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
• She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
• She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices 
• She has worked with a health and wellness coach client from AU and Canada
• She also do social media analytics to track the progress of their paid and organic posting
• She's knowledgeable in the following social media platforms:
  • Facebook
  • IG
  • Twitter
  • LinkedIn
  • Facebook Business Manager
  • Canva
  • Filmora
  • HubSpot
  • Zoho 1
  • Monday.com
  • Zendesk
  • Salesforce
  • WordPress
• She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
• She is ready to start immediately. 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
• A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

• Cyrill has been working since 2012 and has handled roles such as Research Analyst, Leasing research, Lease administration officer  and Lease Administrative Officer cum Research for Commercial Leasing within real estate industries
• She honed her skills in administrative support, SAP helpdesk & Trouble shooting, Competitor market Analysis, Lead Generation, Documentation, filling, document formatting, Loan application checking Market research, client coordination,  trends, and market behavior analysis, manage real estate module, encode details of the agreement, contract generation, provide support for inquiries for rental concessions, lease administrator, email management, and data entry.
• She has no experience yet working for foreign clients and looking forward to have her first client in RS.
• Well versed with software tools such as:
  • SAP
  • MS office 365
  • Google sheets.
  • Google Maps 
  • Google spreadsheets 
• She can start after 2 weeks notice 

• Choleen has been working since 2018 and has handled roles such as Human Resource coordinator and training specialist within bakeshop chains.
• She honed her skills in Onboarding, training management, Timekeeping, 201 files management, organization, Sourcing, CV formatting, lead generation, coordination, posting of job advertisements, interview, and process government mandated government.
• She has part-time work experience with a US client.
• She is versed in Software tools such as:
  • Jobstreet
  • Indeed 
  • MS Word excel
  • MS PowerPoint
  • Google sheets
  • Linked in sales navigator

• Sherwin is working professionally since 2009 through different industries such as Business Process Outsourcing and Marketing Industry.
• He is able to work with data to be provided to the Sales Managers on a regular basis. He is compiling data for PO management, supply chain and sales. 
• He had worked with several industries including IT, furniture, e-commerce.
• He is well versed with the following roles:
  • Digital Marketing
  • Marketing Management
  • Sales and Account Management
  • Customer Service
• He is also adept in using the following tools:
  • AS400
  • SAP
  • SharePoint
  • Salesforce
  • Microsoft Excel (10/10)
  • GSuite
  • SQL
• He is passionate towards work and willing to learn.
• He can start working with 30 days notice.

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Sherwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Sherwin plans ahead, double checks, and follows up carefully on decisions and actions.

• Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
• She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
• She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
• She was exposed to the following tasks:
  • General Admin
  • Bookkeeping
  • Billing
  • Invoicing
  • Customer Service
  • Digital Marketing
  • Social Media Management
  • Product listing
  • Appointment Setting
  • B2C marketing
  • Monitoring of Accounts Receivable
  • Data entry
  • Preparation of monthly reports
• She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
• She has a basic knowledge in Xero and QuickBooks. 
• She can start ASAP, amendable working any shifts and open to any full-time or part-time role.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Charlene has been working since  2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
• She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management 
• Has experience working with middles eastern clients.
• Proficient in Software tools like:
  • Canva
  • MS word
  • MS Excel
  • Spreadsheet 
  • Google search
• She can start immediately 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.

• Dina has been working since 2010 for more than 10 years 
• Her work experiences revolved around working in BPO and  Real Estate Industries.
• She worked as customer service Representative, Collection specialist, real estate admin support and Training Coordinator
• She is versed in providing customer service, customer handling email management, admin support and basic knowledge in Lead Generations
• She is proficient in Software tools like Property Main, Manage App, Air Table, Microsoft tools, Google tools and  Avaya ( Hard phone)
• She's confident in handling role such  as administrative support, Admin assistant and Backoffice admin
• Her goal is to find a client where she can work and lend her expertise for long term. 
• She can start after 1 week notice for Full time position

• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

Dina is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

Monique studied Bachelor of Science in Business Management and her recent work was as a Real Estate Virtual Assistant

• She has 2 years of experience in property management with her client in the US
• She answered phone calls and responded to emails for inquiries and booked appointments for property viewings
• Manages rental applications

• She was a secretary to the Dean
  • Mainly manages the calendar and appointments of the dean
  •  create letter templates and other paperwork
• Medical biller in a US-based company
• Social media management
• Video and photo editing for publicity materials

• Appfolio (certified)
• Propertyware
• Google Workspace
• Canva/Photoshop

She also has certification in;

• Quickbooks
• Xero

Predictive Index Behavioral Profile - Captain

https://www.predictiveindex.com/reference-profile/captain/

Strongest Behaviors:

• Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
• Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
• Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.

Monique Mia is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Her drive is purposeful, directed at getting things done quickly. Monique responds positively and actively to challenge and pressure, and has confidence in her own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

• Administrative
• Data Entry
• Data Encoding
• Scheduling appointment
• Social Media management

• Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
• Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
• Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).

• Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
• Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.

• Recruitment: 8+ years of experience, particularly in technical recruitment.
• ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
• Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.

• DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)