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• Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
• She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
• As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling. 
• He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
• She is available to start immediately.

Predictive Index Behavioral Profile - Analyzer

https://www.predictiveindex.com/reference-profile/analyzer/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Over 3 years of experience in virtual assistance with a strong focus on executive support, operations, and administrative management.

Worked directly with CEOs and business executives from U.S. and Australian companies, providing end-to-end support for both startups and scaling businesses.

Strong background in Sales Operations, having held a lead EA role, managing other assistants and working as the go-to person for internal tools and systems like Salesforce.

Executive & Operational Support

• Provided direct support to C-suite executives, including calendar and inbox management, meeting coordination, travel bookings, and stakeholder communication.
• Handled personal assistant tasks, such as hotel and flight bookings, travel itinerary planning, and personal calendar syncing.
• Represented executives during escalations, handled confidential information, and responded to stakeholders on their behalf.

• Experienced in creating and managing Salesforce reports, serving as the main point of contact for all CRM-related queries.
• Produced internal reports, sales tracking, and performance data analysis.
• Familiar with profit and loss (P&L) statements, basic bookkeeping, and understanding of gross margins—particularly relevant for product-based businesses.
• Created SOPs, structured workflows, and implemented systems for new business setups (especially in lean/startup environments).

• Drafted professional correspondence and prepared presentations and documentation for meetings.
• Experienced in project tracking, liaising with multiple departments, and ensuring deadlines and deliverables are met.
• Has supported product research, packaging coordination, and supplier communication for e-commerce and product sourcing businesses.

• CRM: Salesforce (advanced)
• Office Tools: Google Workspace, Microsoft Office Suite (Excel, Word, PowerPoint)
• Time Trackers: Familiar with Hubstaff, FastETR, and Remote Staff’s proprietary monitoring tool
• Communication & Collaboration: Zoom, Slack, Email Management Platforms

Evaluation Comment

• Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
• Phone and email handling
• Technical Support
• Customer Handling

• Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
  • Phone and email handling
  • Technical Support
  • Customer Handling
• She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
  • Lead Generation
  • Social Media Management (Facebook and Instagram)
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing using Canva
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Invoicing 
  • Taking Minutes of the Meetings 
• She is adept in using the tools/applications like:
  • HubSpot (CRM)
  • Zendesk
  • Social Media Platform
  • WordPress
  • MailChimp
  • MS Office: Word, Excel, & Outlook
  • Google Apps: Docs, Sheets, and Calendar
  • MYOB
• She can start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
• She gained skills/expertise when it comes to:
  • customer service
  • sales
  • outbound sales
  • upselling
  • Inbound/Outbound call
  • email and call management
• Well versed with the following software tools:
  • Salesforce
  • Genesis
  • Vici dialer
  • Gmail
  • Skype 
  • WhatsApp
• She can start immediately  

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.

Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

• Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
• Intermediate: Bookkeeping
• Soft Skills: Strong communicator, client-centric, detail-oriented, team player

• Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
• Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
• Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
• Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

Predictive Index Behavioral Profile - Artisan

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary

Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.

• Monica is an experienced Human Resources and Administrative Support Specialist with over 10 years of professional experience in recruitment administration, HR operations, and remote executive support.
• She holds a Bachelor of Science in Business Administration, major in Human Resource Management.
• Her career spans support roles for teams in the defence and healthcare industries, primarily catering to Australian-based clients in fully remote environments.
• She has provided end-to-end recruitment and administrative support across various functions, including candidate sourcing, interview coordination, database maintenance, document control, and executive calendar management.
• In the healthcare sector, she led full-cycle HR processes such as onboarding, performance reviews, payroll administration, compliance reporting, and employee relations.
• She has a track record of managing HR operations independently and ensuring adherence to local labor laws and internal policies.
• She demonstrates strong skills in recruitment coordination, HR documentation, calendar and inbox management, and reporting accuracy.
• She is highly proficient in tools such as Zoho CRM, LinkedIn Recruiter, Sprout HRIS, Microsoft Office Suite, Outlook, SharePoint, Microsoft Teams, and other remote collaboration platforms.
• Her strengths include a detail-oriented and process-driven approach, with a strong emphasis on confidentiality, consistency, and operational support.

• Maricel has been working since 2011 and has handled roles such as Back Office, Customer Service Representative, Assistant Supervisor, and General Virtual Assistant within BPO industries.
• She honed her skills in email management, website management customer service, data entry research, order tracking, photo editing, copywriting, eCommerce and telemarketer.
• She has worked for Australian client 
• Well versed with the following software tools: 
  • Canva
  • Magento
  • Trello
  • Skype
  •  hub STAFF
  • Ring central
  • salesforce
  • WordPress
• She can start immediately 

Predictive Index Behavioral Profile - Artisan

https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors:

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Maricel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Maricel plans ahead, double checks, and follows up carefully on decisions and actions.

• Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
• He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
• For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data.  He also experienced doing order processing like in Amazon.
• He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
• Available to start asap.

• Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
• He has working exposure with different industries like contact center, and staffing companies 
• He has worked with hiring for requirements based in the Philippines and in US 
• He is skilled in doing variety of recruitment task which include
• Analyzing job requisitions 
• Doing talent pipelining 
• Sourcing for candidates 
• Doing pre screening and resume screening 
• Conducting initial interview
• Endorsing candidates to hiring managers 
• Creating sourcing strategies and planning 
• Generating recruitment reports 

• Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
• Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
• She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
• Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
• She is available to start immediately. 

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.