10 Most Profitable Industries in Australia

• Mj has over 10 years of experience in sales and customer service. She took Mass Communication in college and joined the BPO under telecom and financial campaigns. In 2020, she shifted to remote work and landed a job in a clothing and cosmetics US business.
• She is proficient in performing the following:
  • Customer support (phone, email, and chat)
  • Order fulfillment
  • Influencer outreach
  • Lead generation
  • Conflict resolution
  • Data reporting and presentation
  • Social media management
  • Inventory management
  • Sales
• She is adept with social media platforms (IG, FB, TikTok), Google Spreadsheets, Microsoft Office Apps (Excel, PowerPoint, Word), Salesforce, Zendesk, Gorgias, Shopify, Trello, ClickUp, Asana, Slack, and Canva while a beginner in Amazon Seller Central and eBay.
• She can start immediately.
• She prefers working the graveyard shift but can consider the day shift too, whether part-time or full-time.

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors

• A relatively private individual, it takes Marfel Jean some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Behavioral Summary

Marfel Jean is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Marfel Jean “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

• Jecko has been working for more than 10 years mostly within BPO/Call Centers and was able to handle accounts mostly for the Travel industry. His expertise and skills include:
  • Customer Support (Phone, Email/Chats)
  • Quality Assurance
  • Team Management
• Handling travel accounts, he's accustomed to:
  • Managing travel arrangements
  • Handling disputes, airline debit memos
  • Using software tools such as GDS Sabre, Amadeus & Fairlogics
• He is available to start as soon as possible in any schedules

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

• Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
• Strikingly expressive, effusive, and verbal in communicating; talks a lot, and very quickly. Enthusiastically persuades and motivates others by adjusting the message and delivery to the current recipient.
• Very collaborative, works almost exclusively with and through others. Strong intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary: 

Jeffrey is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Luis has accumulated 7 years of work experience, during which time she has gained expertise in various sectors including fitness, garment manufacturing, and BPO services.
• She undertook the responsibility of aiding customers with technical issues, showcasing remarkable proficiency in offering clear and precise troubleshooting assistance. She promptly resolves customer complaints regarding accounts and billing, ensuring swift solutions. Demonstrating adeptness in utilizing telephone communication to verify account details highlights her dedication to efficient customer service. Her friendly and inviting approach when interacting with customers underscores her commitment to comprehensively understanding and addressing their needs.
• She managed various administrative tasks crucial to company operations. She handles telephone and fax communications efficiently, promptly relaying messages to the appropriate departments. She managed client schedules and bookings across various services, reflecting their strong organizational skills and attention to detail. She effectively coordinates the utilization of cardio machines, ensuring smooth operations. She was tasked with managing records and files associated with services underscoring their commitment to maintaining accurate documentation. Also, she oversees inventory and maintenance tasks with diligence, ensuring the availability and functionality of necessary supplies and tools. She is responsible for handling cashier duties and money safekeeping reflects their integrity and reliability. She handles the timely preparation of daily and monthly sales reports and provides accurate financial records. 
• She used the following software:
  • Zendesk
  • Salesforce
  • Shopify
  • Genesis
  • Gmail
• She can start ASAP and is amendable to working full-time and part-time.

Predictive Index Behavioral Profile - Scholar 

Strongest Behavior

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Ma. Luisa is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

She is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

 

Jarell holds a degree in Multimedia Arts and boasts six years of professional experience as a Multimedia Specialist and Video Editor.

Proficient in various aspects of multimedia production, he excels in:

• Video editing
• Post-production
• Videography
• Cinematography
• Color grading
• Color correction
• Visual effects
• Photography
• Image editing
• Film production

Jarell is proficient in utilizing preferred software tools such as:

• Final Cut Pro
• Da Vinci Resolve
• Adobe Illustrator
• Adobe Photoshop
• Adobe Lightroom
• Adobe After Effects

He has applied his expertise across various industries, spanning education, fashion, food, entertainment, law, and health, catering to clients both locally and globally, with a notable focus on the US market.

His editing portfolio extends across multiple social media platforms such as Facebook, Instagram, YouTube, TikTok, podcasts, and vlogs. 

In addition to crafting social media content, he has contributed to television commercials and corporate audio-video presentations.

Beyond multimedia, Jarell also possesses skills in graphic design and photo editing.

He is open to both full-time and part-time positions, and he is ready for immediate employment.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.

Behavioral Summary

Juan Carlos is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this
individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
• Her decade-long experience made her an expert in
  • Telemarketing
  • Data mining
  • Cold-calling
  • Email marketing
  • Appointment scheduling
  • New employee training
  • Customer service via phone calls, emails, and chats
  • Conflict resolution
  • Supporting marketing activities such as website updates, newsletters, and event organization
• She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
• She can start anytime.
• She is amenable to a graveyard shift, whether part-time or full-time.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.

Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Charlie has been working for 9 years in one company in Digital, Exporting, and Retail industry. He handled different positions such as Bookkeeper, Accounting Controller, VAT Claims Supervisor, and General Accountant. For 9 years, he was promoted multiple times. He has bachelor degree in Accounting Technology. Throughout his career, he have demonstrated proficiency in various accounting principles. HIs goal is to ensure precise financial data management, enabling businesses to make well informed decisions and achieve the financial objectives. He upskill and worked for 3 moths in AU company. He supported the following task:
  • Setting up Xero system of client
  • Bookkeeping
  • Monitored cashflows, fixed assets, and depreciation
  • Manage payroll
  • Superannuation
  • Prepared BAS, IAS, and income Tax
  • Liquidation
  • Invoices
  • Journal entries
• He is a Xero Advisor and Xero Payroll certified. 
• Charlie is available to start after 2-4 weeks and he is amenable to working the day shift for a full-time position.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charlie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Charlie is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously.

• Jen acquired a degree in Business Management, majoring in Management Accounting. She has been working for 5 years now. She joined companies in manpower, financial services, and accounting firms. Her 1-year service to retail and coaching business clients in Australia through an outsourcing company exposed her to its accounting and tax processes.
• Her collective experience in accounting and tax includes:
  • BAS and IAS preparation
  • Individual ITR preparation
  • Accounts receivable - preparing reports for collectibles
  • Tax Compliance
  • Local payroll
  • Accounts payable
  • Bank reconciliation
• She adeptly uses several tools and software like QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), and Google Drive.
• She can start anytime.
• She is amenable to a day shift, part-time, or full-time position.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jensen Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Hergen brings more than six years of experience in software development, having worked across diverse industries including finance, healthcare, digital marketing, and job portals. His career reflects a consistent focus on building robust, user-centered applications, particularly in full-stack development roles. Notable projects include designing healthcare systems with multiple user-facing portals, integrating advanced features like AI-driven chat functionalities (leveraging tools like ChatGPT), and ensuring seamless communication through SMS for patients and service providers.

He has demonstrated a keen ability to adapt to emerging technologies, evident in his work with Vue.js, TypeScript, and JavaScript libraries. He has also integrated backend-as-a-service solutions like Supabase to optimize development workflows. His technical proficiency is complemented by a passion for delivering high-quality, scalable, and maintainable software solutions.

• Healthcare Project: Led development of agent and broker-facing modules, including drug and pharmacy management, appointment scheduling, and plan selection. Integrated AI functionalities to enhance user engagement.
• PDF Functionality: Developed advanced PDF viewing capabilities that included text search, navigation, and optimized rendering, utilizing JavaScript libraries for enhanced user experience.
• Personal Project: Experimented with building a point-of-sale system, showcasing his initiative and technical curiosity.

Skill Proficiency and Tools:

• Technical Skills: Proficient in Vue.js (including Composition API), TypeScript, JavaScript, and Supabase. Has exposure to PDF.js for rendering and manipulation, and a foundational understanding of JavaScript libraries like Konva.js., 
• Programming Language: Nuxt3, Laravel, PHP, NodeJs, NestJs
• Development Practices: Advocates for using TypeScript to minimize runtime errors, demonstrating an understanding of best practices in software engineering.
• Additional Expertise: Experienced in building modular applications and optimizing UI components for better user interaction and performance.
• Other Tools: ChatGPT, RingCentral, Supabase, Restful API, Git, Github, BitBucket, Twilio, SendGrid, Kartra, Everwebinar, Zapier, IpApi, Vimeo, Zapier, Wordai, Copyscape, Textgears, Dropbox, Facebook Pixel Helper, Facebook Conversion API, Google Tag Manager Manager, Google Ads, Primevue, Vuetify, Element UI, Trello, Zoho, Unfuddle
• Hosting Providers & Domain: GoDaddy, Laravel Forge, Digital Ocean - Droplets, App Platform, Storage, Networking DNS Configuration, AWS - Amplify, S3 Bucket, EC2, Route53

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
• Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.

Behavioral Summary

Hergen is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselsh and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so

• Chrizzel has been working for almost 5 years as a Customer Service Representative within the BPO industry. She holds a bachelor's degree in Elementary Education with a specialization in early childhood. In 2020 she was awarded as a top- quality performer and CSAT performer. 
• She supported the following tasks:
  • Technical Support
  • Email Management
  • Chat Support
  • Sales
  • Order Management
  • Billing 
  • Refunds
  • Data Entry
  • Live Chat
• She was exposed to different tools and applications such as Salesforce, Cisco, MS 365, and Discord.
• With basic knowledge using Zendesk and Canva. 
• She can start immediately for any full-time position. 

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Chrizzel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Chrizzel gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Carolyn is equipped with at least a decade in the Call Center industry, demonstrating a broad range of skills relevant to the Customer Service, Administrative, Social Media and Digital Marketing Manager role. She specializes in customer service, technical support, and executive services. She has demonstrated a strong ability to handle complex client interactions, provide technical troubleshooting, and manage e-commerce operations.

Skills and Expertise

1. Customer Service: Exceptional at handling inquiries via phone, chat, and email, resolving issues promptly, and managing escalated cases.
2. Technical Support: Proficient in troubleshooting device-related challenges and providing comprehensive support for various technical issues.
3. Multitasking: Efficiently manages multiple tasks, including order processing and data entry.
4. Team Collaboration: Experienced in monitoring and coaching team members, conducting meetings, and fostering effective communication.
5. Communication Skills: Strong written and verbal communication, adept at interacting with stakeholders, clients, and team members.
6. Problem-solving: Effective in resolving customer issues and providing solutions to technical and service-related challenges.
7. Data Management: Skilled in maintaining accurate customer records and generating detailed reports.
8. Attention to Detail: Ensures accuracy in all tasks, from order processing to financial transactions.
9. Remote Support: Provides efficient support through remote access tools, managing customer interactions remotely.
10. E-Commerce Operations: Manages order processing, inventory, refunds, invoices, and payments, ensuring smooth operations.
11. Chargeback Handling: Experienced in processing and managing chargeback disputes.
12. Domain Management: Registers and updates domain settings, handling renewals and related support.
13. Order and Inventory Management: Ensures accurate and timely processing of orders and collaborates with warehouse teams for stock availability.
14. Basic Accounting: Handles financial transactions and reporting.
15. Graphic Design (Basic): Creates basic graphics and utilizes design software.
16. Compliance and Documentation: Adheres to company policies and maintains accurate documentation of interactions and transactions.
17. Project Coordination: Manages timelines and deliverables, coordinating with multiple teams and stakeholders.
18. Report Generation: Creates daily, weekly, and monthly performance reports, highlighting key metrics.

Tools Experience

1. CRM Systems: Manages customer records, generates reports, and quotations.
2. Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Paint.
3. Google Suite: Uses Docs, Sheets, and Slides for collaborative work.
4. Adobe Photoshop and Canva: Basic graphic design and image editing.
5. Shopify Platform: Manages e-commerce operations and assists merchants.
6. Microsoft Azure and Intune: Manages device connections and support.
7. PowerBI: Basic familiarity with the tool.
8. Slack and Teams: Facilitates team communication and collaboration.
9. Zendesk and Connectwise: Manages customer support tickets and technical support.
10. Outlook: Manages emails and calendar tasks.
11. Jovi Chat: Provides chat support.
12. whois.com: Manages domain registration and updates.
13. Xero: Handles financial transactions and reporting.
14. Shopify Apps and Amazon Seller Central: Manages various e-commerce tools.
15. Alibaba: Manages e-commerce and product sourcing.

Carolyn is available to work either Full-time or Part-Time.
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Drive to protect the company against risk by doing things in general accordance with established standards.
• Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.

Carolyn is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Quiet and reserved in primarily social situations, this individual will express themself factually and specifically in talking about matters of which they have knowledge. With experience, will likely develop thorough, detailed knowledge and expertise in their particular field of training and experience.
Always sincere and cautious, Carolyn thoughtfully weighs multiple options before making a decision. They think through not only the options, but also the implications of those options, the possible implementation problems, and solutions to those problems. Given their keen analytical mind and a desire to make the right decision the first time, they’ll rely heavily on their knowledge and experience when making decisions, and will thoroughly research when they feel they need additional knowledge.
Carolyn takes responsibilities very seriously, to the extent of worrying a good deal about them. That concern, plus a strong desire to assure a quality outcome, combines to make them particularly sensitive to criticism of their work and very responsive to praise for work well done. While this introspective person is imaginative and gives much thought to their ideas, they are very cautious about expressing or acting on them unless they are sure they can deliver on those ideas. They can be relied on to make proven, well thought-out, solid improvements in areas that they understand well.

• Quinn has been working for 9 years in different local companies in BPO, and E-commerce industries. She handled different positions such as Cold Caller, Technical Support Specialist, Customer Service Representative, and Telemarketer. She worked with UK and US clients. Quinn supported the following task:
  • Customer support
  • Inbound/Inbound calls
  • Technical support
  • Chat support
  • Order management
  • Sales
  • Social media management
• She is proficient in Shopify, WooCommerce, CRM, and Microsoft tools.
• Quinn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Quinn Eirish has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Casandrah has been working for more than 10 years in different local companies in BPO industries. She handled different positions such as Executive Travel Agent, Customer Service Representative, Technical Support, Order Processing Specialist, Team Leader, and Supervisor. She has Bachelor's degree in Computer Science. Casandrah worked with US clients and supported the following task:
  • Customer service
  • Team coaching
  • Inbound/Outbound Calls
  • Chat support
  • Email support
  • Handled QA
  • Technical support
• She previously got promoted and handled a team consisting of 10-5 agents. 
• She is proficient in Macromedia Fireworks, Macromedia Flash 8, Adobe Photoshop, Canva, and Microsoft Tools. 
• Casandrah is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Scholar 

Strongest Behaviors

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Casandrah Noba is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.