10 Most Profitable Industries in Australia

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Human Resources Management:
  • Manages the onboarding process for new hires in Information Technology and Business Development roles.
  • Tracks documentation requirements for compliance with each role.
  • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. 
  • Processes weekly payroll for client contractors assigned to client stakeholders.
  • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
  • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
• Marketing:
  • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
  • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
  • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
  • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
  • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
  • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
  • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
  • Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
• Business Development
  • Created multiple PowerPoint presentations for clients in the Human Resources
  • Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. 
  • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
  • Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
• Admin Assistance
  • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
  • Schedules consultations, seamlessly matching client and staff availability.
  • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
  • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

• Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.

• Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
• Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
• Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
• Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.

• Reduced customer’s complaints by 30% through following proper technical procedure
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more

• Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
• Keeping records of customer interactions, transactions, comments, and complaints

• Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
• Provide detailed description of product specification to help customers select products that better meet their needs

• Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
• Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
• Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
• Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.

•  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
• Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

• Coordinate with store for customers pick-up, repair or installations.
• Explain comcast indirect stores features and benefits, explain incentives and promotions.
• Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
• Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
• Follow up with customer via call or email.
• Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns

• Worked as Sales Representative (voice and non-voice  via, email, or live chat platform.
• Introduce products and services, create customer online account and set up orders, services.
• Monitor shipments and returns Follow-up call to existing customer and offer upgrades
• Converting warm leads to sale
• Cold calling to convert into warm leads

• Introduce products and services for business establishments and non-business clients.
• Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
• Cold calling, lead verification. Process shipments, refunds and return.

• Understanding Painting products and processes.
• Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS.
• Provide an initial quoation based on the forms submitted. Arranged an on-site visit.
• Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters.
• Cold calling Painting companies. - Collaborate wit Interstate companies.
• Cold calling and Onboarding painters.
• Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management.
• Creating ads,updating Facebook and Instagram page using canva.
• Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.

• Property Management - Airbnb, Booking.com & VRBO
• Customer Service Relation
• Chat Support
• Email Management
• Calendar Management
• Data Management
• Resolution Cases
• Review Management for all booking platforms (Airnnb, Vrbo, Booking.com)
• Cleaning Quality Control and Housekeeping Reminder
• Assigning and working on Task

• Training new team members
• Refresher Training to present team members
• Manage day-to-day operations within team members
• Assigning tasks to the proper team members.
• Motivating the team to achieve goals.
• Communicate clear instructions to the team members
• Monitor every team member progress
• Perform performance reviews of the team members.
• Resolve conflict where possible and when they arise
• Develop team strengths and help them to improve where needed.
• Collaborate with internal teams, such as clients, managers, and operations, to align product listings with business objectives and customer needs.

• Reservation Inquiries
• Cancellation Requests
• On going trip issues such as cleanliness, accuracy, and communications issue
• Refunds Request and Processes 
• Rebooking Request

•  Appointment Setting
•  Answering Inquiries regarding services offered
• Coordinating with HMO
• Taking Supervisory Calls

• Verifying Sales
• Confirming with customers if they agreed with the service that they signed up for
• Confirming with customers if they understood the terms and conditions

• Generating Leads for Copier Machine Users
• Email Blasting
• Cold Calling
• Billing and Contracts
• Answering Client calls
• Managing Quickbooks

• Creating Monthly Income Statement
• Creating Weekly Reports of Collectors
• Auditing
• Data Entry
• Email Management

• Conducted daily Audit of Cage (Fill Bank, Main Bank, Marker Bank, Windows and vault activities), Slot, Table Game, Rolling Program transactions in accordance with Audit Policy and Checklist
• Tracked all transactions and documentation related to Premium Players and Junket programs in accordance with the Agreement. Ensured gaming regulations issued by the PAGCOR are adequately addressed by standard operating procedures. Handled Soft count audit in count room & physical Hotel Inventory.

• Handled recording of Cash Advance Liquidation/Reimbursement, Travel Report in accordance with the matrix & checking of entries.
• Handled vendor database and foreign exchange rate database in the ERP/accounting system including creation upon requests of A/P and Purchasing department (Fidelio) Prepared monthly bank, book reconciliations and petty cash.
• Local or foreign currency cash reconciliations Reconciled Physical asset Inventory to tracking report of assets assigned to sites after the Physical inventory count. Analyzed invoices/documents for correct coding,
• Vendor creation and maintenance. Handled income and expense analysis.
• Created monthly journal entries to account for various expenses for multiple departments to maintain compliance. Performed all assigned journal entries general ledger including subledgers and related supporting schedules.
• Timely and accurate processing of all financial data, monthly closing of the general ledger and accurate processing of all financial information’s.
• Collaborating with internal departments to gather, analyze, and interpret relevant financial information Provided support on external audits and reviews by providing period fluctuation analysis, supporting schedules, accounts reconciliation, and working with external auditors as required
• Preparation of Statutory reports such as filling and taxes remittance, alphalist.

• Enter financial transactions into the accounting system and ensure proper documentation.
• Maintain accurate and organized financial records including accounts payable and accounts receivable.
• Reconcile and monitor various general ledger accounts Process invoices, track payments, and ensure timely follow-ups on outstanding accounts.
• Assist in monitoring and controlling expenses, helping us stay within budgetary guidelines.

• Process and manage employee payroll ensuring accuracy
• Assist with resolving payroll-related inquiries and issues

• Provides accounting service to various client from UAE, UK, USA
• Assist the Financial Controller and CFO in various accounting task
• Prepare journal entries, trial balances Contribute to the month-end and year-end closing processes.

• Perform regular bank reconciliations to ensure accurate and up-to-date financial information.
• Reconcile monthly credit card statements to ensure accuracy.
• Identify and resolve discrepancies and outstanding items.

• Informing clients or employers on the tax preparation process Inputting data from financial records into tax return software or databases Prepare necessary paperwork for tax payments and returns Assist in Preparation & file VAT returns/refunds in a timely manner via EmaraTax Understanding implementation of policies, internal controls, and processes to ensure compliance with UAE tax provisions. Renewing & maintaining the Designated Zone certificate for Excise tax, while ensuring following of procedures set out by FTA for Designated Zones.

•  Assist in the preparation of financial statements, schedules, and reports for internal and external stakeholder and clients. Analyse financial data and provide insights to support decision-making processes

• Ensure adherence to accounting principles, regulatory requirements, and company policies. Provide support during internal and external audits as needed

• Analyze data and discover opportunities for process improvement using financial tools and systems.
• Collaborate with cross-functional teams to implement improvements and optimize financial workflows.

• Support general administrative tasks, collaborating with our team to manage emails, schedules, teamwork, and calendars.
• Assist in preparation of minutes of meeting Assist CFO and general manager in identifying the differences of MOA and Shareholder's agreement

• Conducting Customer Support via the ticketing system and a live chat to customer queries, complaints, and identification approval processes for our world-class BIB cryptocurrency exchange platform.
• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.

• Performing Know Your Customer (KYC) checks on existing customers to fulfill AML regulatory requirements in multiple jurisdictions.
• Reviewing new customer accounts and verifying their identities prior approval.
• Significant experience in setting and fronting the agenda for auditing programs, risk tolerance, regulatory compliance and/or operations functions review, in a technology or service industry.

• Responsible for executing activities related to crypto assets via Backstage Management System Tracking and processing the status of system deposit and withdrawal transactions.
• Investigate and resolve discrepancies in wallet balances to ensue funds are accounted for Preparing related crypto assets reports for management reporting.
• Knowledgeable and continues learning in blockchain technology, NFT'S, Web3, Metaverse and BIB upcoming events.

• Call Handling. Resolves product or service problems by accurately understanding the customer's issue. 
• Discuss bill related concerns. 
• Answer product and/or service questions or concerns. 
• Troubleshoot technical issues using all available tools. 
• Escalate to appropriate departments to expedite resolution of customer's issue.
• Provide exceptional customer service experience.

• Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
• Discuss bill related concerns.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Escalate to appropriate departments to expedite resolution of customer’s issue.
• Provide exceptional customer service experience.

• Outbound Call Handling. 
• Calling customers who did not receive matches from lenders and offering Credit Repair. 
• Answer product and questions or concerns. 
• Provide exceptional customer service experience.

• Negotiating offers with the sellers.
• Taking email, chat, text and call.
• Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
• Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.

• Taking Customers Order
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Answer product and questions or concerns.
• Provide exceptional customer service experience.

• Acting as a first point of contact, dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Attending to all of the Executives meeting and listing/notating all important information about the topic/s.

• Call/email/SMS patients for compliance and troubleshooting assistance
• Updating demographics requests Assisting in maintaining training materials and protocols
• Troubleshoot
• Customer Service
• Training new onboarding Admins

• Cold call businesses in both medical and nonmedical verticals within the USA and set an appointment for the executive producer and the decision maker
• Respond to clients’ inbound emails and inquiry about the product and set appointment for the same
• Make outgoing calls to develop new business
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research

• Responding to customers queries/concern thru email and over the phone
• Process orders as per customers’ request both thru email and over the phone
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Provided customers with product and service information
• Maintained records of telephonic interactions, data entry, and maintenance of potential customer databases

• Primary contact with external customers via phone, chat, and email
• Ensuring quality of all orders, including photo placement and spelling/grammar
• Dedicated to 100% customer satisfaction
• Assisting Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries, and other contact types
• Other duties as assigned

• Prepares English language instructional materials;
• Conducts online English tutorials;
• Distributes delicious preservative-free meat products, and apparel.

• Published press releases of company events and achievements;
• Construction and management of the company website and social media page;
• Drafting and implementing of the company’s marketing, communications and Public Relations Crisis Prevention and Response plans;
• Proposal and implementation of traditional and digital marketing initiatives.

• Authored 54 English training materials for Korean learners;
• Planned and implemented campaign activities during the May 2013 Philippine elections.

• Effective crisis communications implementation, and company representation as its official spokesperson;
• Construction and management of the organization’s website;
• Initiation of corporate social partnerships between the organization and Philippine local government units.

• Effective and consistent publications of the corporate newsletter;
• Regular and timely contributions of news articles to the organization’s partner-publications.

• 2007 Philippine elections
• The conviction and pardon of former Philippine President Joseph Estrada

• US-led military offensive in Iraq in 2002
• Philippine elections in 2004
• South Asia tsunami in 2005
• Military standoff and State of National Emergency in the Philippines in 2005
• Stampede in Metro Manila in 2006

• Collaborated to position the company's parent organization as a top-of-mind global digital transformation partner through:
  • Subject matter expertise on Crisis Communications, international media affairs;
  • Preparation of key messages, English press releases and website articles, and other forms of external communications;
  • Sharing of knowledge and expertise through trainings, workshops, and training materials;
  • Other related tasks.

• I work with a friend to create business and marketing strategies through thorough market research as well as help with the supervision of the staff.
• I am also the one to designate tasks to the staff and to research new technologies and standards to incorporate to our company workflow.
• I also design, develop and maintain several company websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.

• Develop a car rental service using Laravel-based WinterCMS.

• I develop custom web-based systems using Codeigniter PHP framework. I develop custom Wordpress plugins.
• I develop custom integration with third party API.

• Design, develop and implement scalable web-based systems using Codeigniter PHP framework
• Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
• Design, develop and implement web service API integrations into a custom web-based system
• Design, develop and implement custom Wordpress plugins

• I develop custom web-based systems using Codeigniter PHP framework.
• I develop custom Wordpress plugins.
• I develop custom integration with third party API.

• Design, develop and implement scalable web-based systems using Codeigniter PHP framework
• Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
• Design, develop and implement web service API integrations into a custom web-based system
• Design, develop and implement custom Wordpress plugins

• I develop custom web-based systems using Laravel PHP framework.

• Design, develop and implement scalable web-based systems using Laravel PHP framework
• Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
• Design, develop and implement web service API integrations into a custom web-based system PHP Programmer / Web Developer / Consultant

• I work with a friend to create desktop as well as web-based systems to our clients. I am the one designated to research new technologies and standards to incorporate to our company workflow.
• I also design, develop and maintain several company and client websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.

• I work with another PHP Programmer to design, develop and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
• I use many frameworks, Content Management Systems and programming languages.
• On a daily basis I'm working with Joomla, Magento, ARP Reach, Google APIs (Analytics and Adwords), Social Network APIs (Facebook, Twitter, LinkedIn, Google+, Payment Gateway APIs (Verotel, WePay, PayPal), SMS Gateway API (Clickatel), Website Monitoring API (NodePing), Security Image API (ReCaptcha) and using languages such as OOP PHP, JavaScript, JQuery, HTML and CSS.
• I am also responsible for creating server-wide and site-specific scripts that checks the stability of the server or website and notifies the concerned parties using Nodeping by phone call, sms and email.

• Design, develop and implement scalable web-based systems using CMS or from scratch
• Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
• Design, develop and implement web service API integrations into a CMS or into a custom web-based system
• Use of several linux-based open source application to develop complex web-based systems Working with a small team of web developers with a wide range of skill sets

• I developed and maintained several custom joomla extensions for the school website as well as design, develop and implement several web-based systems for use in the school.
• I was also in-charge of the school's web server.
• The task involved installing and maintaining the web, ftp and mail server.

• I work with a small group of PHP Programmers to design, create and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
• I use many frameworks, Content Management Systems and programming languages. On a daily basis I'm working with Joomla, Google APIs (Analytics and Adwords), Facebook API and using languages such as OOP PHP, JQuery, HTML and CSS.

• Design, develop and implement scalable web-based systems using CMS or from scratch
• Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
• Design, develop and implement web service API integrations into a CMS or into a custom web-based system
• Use of several linux-based open source application to develop complex web-based systems
• Supervision of a small team of PHP programmers Working with a small team of php programmers, web developers, graphics artists and content developers with a wide range of skill sets

• Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
• Amended and Processed customers’ orders that are in Pending or in Provisioning status

• Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
• Assisted customers’ billing, basic technical troubleshooting and account enquiries

• Handled Mathematics subject to Elementary and Secondary students until February 2007
• Handled Filipino subject to Elementary students in School year 2006-‘07

• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents
     

• Customer Relations Consultant for a Law Publishing - Australian account until April 2013
• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support.
• These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents

• Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
• Handled customers’ queries for ESCROW accounts.

• Served as teacher to Chinese kids in Primary Level
• Served as teacher to Chinese adults for Business English
• Used Skype, Gmail, WeChat as communicator
• Module in PDF files for kids provided by the Client
• Business English was taught through own resources

• Handled non voice task for screening leads
• Did monthly Marketing Analysis with Excel (website and formula provided by the client)
• Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
• Cold calling leads (FSBO, Expired Listings, PROBATES)
• Researching leads for Cash Buyers list
• Using SKYPE and Gmail as communicator
• Trainer for newly hired employees
• property manager a client using Airbnb/Booking.com
• Human Resources Admin assistant Tasks
• Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
• Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
• Appointment setting of applicants (Voice and non voice)