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Feb 20
The 10 Most Profitable Industries in Australia.

10 Most Profitable Industries in Australia

Australia is not just a land of stunning beaches and rugged terrains, but also a thriving hub of business opportunities.

Understanding which sectors are particularly profitable offers insights into where your next business opportunity might lie.

Keep reading to discover the ten most profitable industries in Australia, and how you can tap into these lucrative sectors.

1. Technology and IT Services

Digital innovation drives global business nowadays and the Technology and IT sector has emerged as a powerhouse.

They are characterized by their rapid adaptation to new technologies and a strong focus on research and development.

The boom in Australia’s tech sector.

The Australian tech sector is experiencing a significant boom, propelled by the demand for digital solutions across all industries.

This surge is a nationwide phenomenon, with businesses across the country leveraging technology to:

  • Enhance their operations
  • Reach new markets
  • Create innovative products and services

The growth of this sector is a clear indicator of its role in shaping Australia’s economic landscape.

Discover how cutting-edge IT services are transforming businesses across the globe. Click here to explore the latest trends in tech innovation.

Role of outsourced software development and virtual IT support.

A pivotal factor in the tech sector’s expansion is the strategic use of outsourced software development and virtual IT support.

By tapping into global talent pools, businesses can access specialized skills and cutting-edge technology at a lower cost through IT helpdesk specialists and Tech  Support Specialists.

This approach also allows businesses to remain agile and responsive to market changes.

2. Mining and Natural Resources

Mining and natural resources.

Is mining Australia’s largest industry?

Yes, it is. Australia’s wealth also lies beneath its vast lands, where mining and natural resources play an important role.

Renowned for its rich deposits of minerals and resources, this sector is a cornerstone of the Australian economy.

It drives exports and contributes significantly to the national GDP.

Australia’s global standing in mining.

Australia’s global standing in the mining sector is unmatched, with the country being a leading exporter of commodities such as:

  • Iron ore
  • Coal
  • Gold

This leadership is about the:

  • Quality of operations
  • Sustainable practices
  • Ability to innovate in extraction and processing technologies

The sector’s success is due to the combination of:

  • Rich natural resources
  • Advanced mining techniques
  • Focus on environmental and social governance

Name
First time to hire remote staff?

Click here to learn more about the forces driving growth in the mining and natural resources sector – how you can capitalize on the opportunities there.

Outsourcing administrative and financial services in the mining sector.

Efficiency in the mining sector extends beyond the minefield. Outsourcing administrative and financial services has become a strategic approach for mining companies.

This approach allows entrepreneurs to streamline operations and focus on their core business. By leveraging external expertise in areas such as payroll and human resources, mining companies can:

  • Reduce overheads
  • Enhance operational efficiency
  • Maintain agility in a competitive global market

3. Financial Services and Fintech

Financial services and Fintech.

The Financial Services and Fintech sector comprises both traditional banking institutions and agile fintech startups, pushing the boundaries of financial services.

Growth of fintech and banking in Australia.

The fintech revolution in Australia is redefining the way consumers and businesses interact with finance.

From mobile banking to financial management tools, fintech companies are offering convenient alternatives to traditional financial services.

This surge in fintech innovation is encouraging competition and growth within the sector, making it one of the most profitable industries in the country.

See how fintech is revolutionizing financial services -and what it means for your business. Dive into the world of digital finance now.

How accounting and bookkeeping, and financial analysis enhance efficiency.

Many financial services and fintech firms are turning to outsourcing to enhance their efficiency and focus on their core competencies.

Outsourcing bookkeeping and financial analysis allows these companies to access expert skills and cutting-edge technology for a lower price.

This strategic move provides businesses with deeper insights into their financial health for better decision-making.

4. Healthcare and Biotechnology

Healthcare and biotechnology.

Australia’s Healthcare and Biotechnology sector stands at the forefront of global medical research and patient care.

It is driven by groundbreaking innovations and a commitment to improving health outcomes. This sector also encompasses a wide range of fields like:

  • Pharmaceuticals
  • Medical devices
  • Cutting-edge biotech research

The Australian Health System encourages innovations in healthcare driving profitability.

Innovation is the heartbeat of the healthcare and biotechnology industry. Australian companies in particular are leading the way in developing:

  • New treatments
  • Medical devices
  • Diagnostic tools

All of which have the potential to change lives around the world. Innovation enhances patient care and drives profitability.

Explore how advancements in healthcare and biotechnology are changing lives and industries. Find out more about the latest breakthroughs here.

The role of outsourced admin support and HR in healthcare management.

To support innovation, many healthcare and biotechnology firms are leveraging outsourced administrative support and human resources management.

Outsourcing these functions allows healthcare companies to concentrate on:

  • Research and development
  • Patient care
  • Market expansion

Through healthcare outsourcing, the sector can guarantee:

  • Efficient operations
  • Compliance with regulatory requirements
  • Attraction and retention of top talent

All of these are important for maintaining profitability in this highly competitive industry.

Candidates:

581

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.54/hr

Mary

Candidate ID: 498712


ADVANCED

    Xero Accounting, Xero...

INTERMEDIATE

    Tax compliance, Billing, Invoicing, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.54 per hour or $USD 826.83 per month

Full Time: $USD 9.54 per hour or $USD 1653.67 per month

Remote Staff Recruiter Comments

  • Grace has a bachelors degree in Accountancy.
  • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
    • Senior Trust Accountant
    • Property Accountant
    • Billing and Collection Officer
  • She has an experience with the following tasks:
    • Tax Compliance
    • Billing and Collections
    • Invoicing
    • Accounts receivable and payable management
    • Prepare financial reports and statements
    • Account reconciliation
    • Client coordination
    • Budgeting
    • Journalizing
    • Payroll 
    • Trust accounting
    • Bookkeeping
    • Data entry
  • She has an experience working for local and Australian client.
  • She has a background in Australian accounting.
  • She is familiar with GST, BAS and IAS.
  • She is proficient using microsoft office, CRMs and PropertyPlus.
  • She has a basic knowledge in Quickbooks, Xero and oracle.
  • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Predictive Index Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


Employment History

Billing and Collection Officer

Industry:

Property / Real Estate

Employment Period:

January 2014 to January 2015 (12 Months)

Duties and Responsibilities:

  • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
  • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
  • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
  • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Property Accountant

Graduation Date:

March 28, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero AccountingXero

INTERMEDIATE ★★

    Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.06/hr

Anna

Candidate ID: 497519


ADVANCED

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management...

INTERMEDIATE

    Virtual Assistant Skills, Billing, Taxation, Bank Reconciliation...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.06 per hour or $USD 784.98 per month

Full Time: $USD 9.06 per hour or $USD 1569.96 per month

Remote Staff Recruiter Comments

  • Anna is a graduate of Computer Science. She has 12 years of experience working within various industries such as retail, information technology, and home improvement. She handled roles like Assistant Store Manager, Virtual Assistant, Bookkeeper, Accounts Payables Assistant, and Sales Administrative. She catered to clients in the US and Australia. She also helps in their family bookkeeping business.
  • She supported the following tasks in line with accounting:
    • Invoicing
    • Accounts payables and accounts receivable
    • Financial statement preparation
    • Bank reconciliation
    • Payroll
    • Billing
  • She was a previous Remote Contractor and worked with one of our clients for 4 years where she was exposed to Australian Payroll. She also prepared BAS and shadowed with its lodgment to the ATO portal.
  • She is proficient with NetSuite, QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, Teams, Outlook), Google Spreadsheets, Slack, and Asana, while a beginner with Notion, Shopify, and HubSpot.
  • Anna is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. 
Behavioral Summary

Anna Marie Vanessa is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Employment History

Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

September 2008 to February 2024 (185 Months)

Duties and Responsibilities:

This is their family business she helps every once a month only,
  • Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
  • Post journal entries and reconcile accounts and prepare financial statements
  • Calculate and prepare cheques for payrolls and tax and other bills
  • Complete and submit tax remittance forms worker’s compensation forms pension contribution forms and other government documents
  • Issuing financial statements when needed or required
  • Prepare tax returns and perform other personal bookkeeping services
  • Monitoring of assets and management of invoices

Virtual Commercial Analyst/Bookkeeper

Industry:

Others

Employment Period:

June 2019 to December 2024 (66 Months)

Duties and Responsibilities:

  • Apply expertise in Microsoft Office applications to produce Daily Sales Report and Daily Quote Report
  • Maintain spreadsheets and databases through data entry, data processing and using software applications to create documents.
  • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software
  • Supervise the tradesmen for their schedule maintenance jobs
  • Manage email account on daily basis, ensuring excellent customer care for clients
  • Manage appointments calendar and booked meetings and property visits between tradesmen and tenants
  • Manage to enter scope of work for quotations through company software
  • Tools Used: Servicem8, Xero, Microsoft Excel

Virtual Sales Administrative Assistant

Industry:

Others

Employment Period:

October 2020 to July 2025 (57 Months)

Duties and Responsibilities:

  • Responsible for everyday Accounts Payable and Receivable
  • Manage weekly metrics from team members and input into a central spreadsheet
  • Organizing support within the HR team and executive team
  • Overall, back-end support
  • Filtering email and responding to customer’s inquiries
  • Generating Sales Reports from internal application system
  • Interpreting data and creating data summary presentations

Accounts Payable Assistant

Industry:

Others

Employment Period:

December 2019 to August 2020 (7 Months)

Duties and Responsibilities:

  • Daily processing of supplier invoices
  • Review code and process supplier invoices
  • Matching weekly invoice and order records across multiple databases
  • Reconcile discrepancies
  • Requesting missing invoice information from suppliers
  • Data Entry associated with Accounts Payable
  • Address and respond to supplier inquiries via email
  • Tools Used: MYOB, Microsoft Excel, Google Sheets

Conversion Consultant/Virtual Assistant

Industry:

Computer / Information Technology (Software)

Employment Period:

September 2016 to March 2019 (29 Months)

Duties and Responsibilities:

  • Do reports such as bookkeeping and financial report creation and update.
  • Ensure data sets received from the client are complete and ready for conversion
  • Run conversion tools for the applicable legacy system to convert client data to company software
  • Timely and accurate conversion of data
  • Do reports on Converted Data
  • Testing of inhouse conversion software
  • Tools Used: MYOB, MS Excel, Reports,  Xero, Asana, Slack, QuickBooks

Assistant Store Manager

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

December 2011 to August 2013 (20 Months)

Duties and Responsibilities:

  • Responsible for always maintaining a high and active profile in the Restaurant, and for promptly dealing with any situation that may arise. Also, in charge of getting the entire staff together & making sure they all push in the same direction
  • Keeping food, beverage, and labor costs under control
  • Making sure the restaurant looks good and is ready for the day’s trading.
  • Supervising a team of twenty people.
  • Receiving and checking the quality of goods from suppliers.
  • Performing clerical and administrative duties to support senior managers.
  • Increasing sales and customer service levels
  • Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
  • Designed and coordinated training programs for employees to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.
  • Maintained cordial relations with other staff and assisted them in resolving their issues.

Bookkeeper

Industry:

Transportation / Logistics

Employment Period:

July 2023 to December 2023 (5 Months)

Duties and Responsibilities:

  • Payroll
  • Issuing and Consolidating Invoices
  • Generate Payroll & Invoice Reports
  • Import / Export reports between spreadsheets and XERO
  • Bank Reconciliation via XERO
  • Accounts Receivable via XERO
  • Statement Contributions/Reconciliation via XERO
  • Crew Members Profile for Super and Tax Declaration and any Adhoc tasks
  • Import Crew Members Profile - Clearing House (Australian Super)
  • Super Reconciliation - Clearing House (Australian Super)
  • Maintain Email regarding any accounts/payroll inquiries etc

Bookkeeper Admin Assistant

Industry:

Others

Employment Period:

May 2024 to August 2024 (3 Months)

Duties and Responsibilities:

  • Invoicing Support:
    • Draft, review, and process invoices, including handling technical items (training provided)
    • Verify timesheets for accuracy in charges and costs
    • Ensure timely follow-up on outstanding invoices by doing outbound calls to customers.
  • Bookkeeping:
    • Provide support with both Accounts Payable and Accounts Receivable tasks through Xero
    • Assist with bank reconciliation through Xero
  • Administrative Activities:
    • Draft letters and documents.
    • Schedule interviews and manage calendar reminders.
    • Assist the project managers and directors with invoicing enquiries and concerns

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

April 6, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management, MYOB, Xero,

INTERMEDIATE ★★

    Virtual Assistant SkillsBillingTaxationBank Reconciliation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: M2
  • Operating System: Windows 11

All-inclusive Rate: USD $6.16/hr

Marietha

Candidate ID: 497369


ADVANCED

    Accounts Receivable Management, Payment Processing, SAP Accounting, Cisco...

INTERMEDIATE

    Invoicing, Bank Reconciliation, Billing, Xero...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.16 per hour or $USD 533.85 per month

Full Time: $USD 6.16 per hour or $USD 1067.70 per month

Remote Staff Recruiter Comments

Marietha has over 5 years of experience in accounting specifically in Accounts Receivables, Invoicing, and Billing process

Some of the tasks she has performed include:
  • Processing of revenue reconciliation 
  • Recording and review of payments
  • Accounts Receivables
  • Preparing weekly billing statements
  • Follow-up clients with outstanding invoices via phone, email, or onsite visit
  • Processing of invoices
  • Encoded bookings from Simplr to SAP
  • Entering new accounts into SAP

She has hands-on experience with these accounting tools

  • Xero (11 months)
  • SAP (4 years)
  • Cisco (5 years)

She is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Marietha is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Marietha plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Ticketing/Booking Agent

Industry:

Travel / Tourism

Employment Period:

May 2016 to October 2016 (5 Months)

Duties and Responsibilities:

• Processed ticket bookings and handled customer inquiries. • Planned travel routes and provided cost estimates. • Delivered customer service and administrative support.

Bookkeeper

Industry:

Retail / Merchandise

Employment Period:

January 2017 to September 2018 (19 Months)

Duties and Responsibilities:

• Prepared Statements of Account and credit memos. • Managed invoice liquidation and collections coordination. • Maintained accurate financial and sales records. • Conducted invoice audits and branch visits. • Assisted in trade asset and account management.

Accounting Assistant & Trade Asset Admin

Industry:

Retail / Merchandise

Employment Period:

September 2018 to August 2021 (35 Months)

Duties and Responsibilities:

• Processed daily sales bookings and invoicing. • Prepared Statements of Account and managed claims liquidation. • Monitored inventory of trade assets using SYSPRO. • Coordinated deployment and pullout of company assets (freezers/chillers). • Supported customer service and account management.

Accounting Assistant

Industry:

Retail / Merchandise

Employment Period:

August 2021 to May 2022 (9 Months)

Duties and Responsibilities:

• Managed invoicing and booking records for sales accounts. • Uploaded and reconciled transactions between Simplr and SAP systems. • Processed product returns and damaged goods requests. • Assisted in account onboarding and documentation. • Provided sales and administrative support.

Accounts Receivable Staff

Industry:

Healthcare / Medical

Employment Period:

June 2022 to January 2024 (19 Months)

Duties and Responsibilities:

• Managed accounts receivable, ensuring accurate and timely payment postings. • Prepared weekly billing statements and monitored outstanding balances. • Coordinated with partners to reconcile payments and resolve discrepancies. • Improved collection processes, contributing to better cash flow. • Processed PhilHealth claims using Beacon system. • Supported administrative and office operations as needed.

Language Tutor

Industry:

Education

Employment Period:

July 2024 to May 2026 (22 Months)

Duties and Responsibilities:

Seasonal / Part Time Role only • Conduct one-on-one and group English lessons for non-native speakers. • Monitor student progress and provide structured feedback. • Adapt teaching methods based on individual learning needs. • Strengthen communication and interpersonal skills through diverse student interaction.

Education History

Field of Study:

Mass Communications

Major:

Communications

Graduation Date:

March 20, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounts Receivable ManagementPayment ProcessingSAP AccountingCisco

INTERMEDIATE ★★

    Invoicing, Bank ReconciliationBillingXeroOffice AdministrationCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14932040417
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: i5
  • Operating System: Windows 10

All-inclusive Rate: USD $13.89/hr

JEAN

Candidate ID: 497246


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.89 per hour or $USD 1203.53 per month

Full Time: $USD 13.89 per hour or $USD 2407.06 per month

Remote Staff Recruiter Comments

  • Jean has more than 20 years of relevant work experience as an Accountant in the bank, construction, consultancy, and distribution industries where she catered to clients who are based locally and internationally (US and Japan). She has a degree in Accountancy and a Master’s Degree in Business Administration. Jean has worked in Dubai for 6 years catering for two companies as an Accountant.

  • She is adept at performing the following tasks:

    • Accounts Payable/Accounts Receivable
    • Accounts & Bank Reconciliations
    • Resolving Discrepancies and Fraud Findings
    • Bookkeeping
    • Petty Cash handling
    • Payroll Processing
    • Inventory Control
    • Tax/Vat Reports Submission 
    • Budget Forecast
    • Assisting in Audits
    • Preparation of Financial & Management Reports 
  • Jean just finished her training for Australian Taxation and keeps herself up to date with accounting trends via webinars and watching videos online.

  • She is proficient in accounting systems such as QuickBooks, ERP systems, Sage50,  and tools like Microsoft Excel, Microsoft Word

  • She needs 1-week notice before starting and is amenable to working the morning and night shifts for any full-time and part-time position.

 

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”

  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

 

Behavioral Summary

Jean is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. The approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, Jean will develop a high level of expertise in  her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

FINANCIAL MANAGEMENT SPECIALIST

Industry:

Government / Defence

Employment Period:

February 1995 to April 2001 (74 Months)

Duties and Responsibilities:

  •  Check, review & analyze entries submitted to our end.
  • Maintained Subsidiary Ledger of various Financial Accounts reconciled with GL.
  • Assists various divisions on accounting-related matters and in the resolution of audit-related findings, observation and problems relative to the proper booking of accounts.
  • Prepare financial & mgmt. reports and provide data to various internal & external auditors.

ACCOUNTANT CUM MASTER PAYROLL

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to August 2015 (27 Months)

Duties and Responsibilities:

  • Handled & Process Billings & Collection for International Clients with Contract Agreement, record payments and post entries.
  • Process Payroll and Gov’t. Taxes Reports & Remittances, Banks Coordination, and the supervision of Accounting & Admin. Group.
  • Negotiates Clients & Suppliers in Contracts Issue related to Payments & Finance Matters.
  • Reconcile Statement of Accounts, Bank Statements and Handles Petty Cash.
  • Provide Mgmt & Financial Reports, and maintained organized & updated accounting records.
  • Performed Internal Audit for Sales, Inventories & Work In Progress, assigned from time to time.
  • Performed Interviews, Exams & Trainings of Accounting Applicants.

ACCOUNTS CUM ADMINISTRATIVE OFFICER (Temporary/Part Time)

Industry:

Consulting (Business & Management)

Employment Period:

April 2016 to June 2017 (14 Months)

Duties and Responsibilities:

  • A multi-task functions, handle day-to-day operations of the office and execute General Accounting Functions.
  • Process Payables & Receivables, Collections Reconciliation of Accounts, Preparation of Reports, Handling of Petty Cash and bookkeeping of accounting records.
  • Arranged schedule of meetings, appointments, travel & guest arrangements and assist client’s business set-up requirements, legalization of documents and Bank Transactions.
  • Handles emails, arrange and organize records, conduct research work, reports and presentations.

ACCOUNTANT

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2017 to July 2020 (34 Months)

Duties and Responsibilities:

  • Process Invoice, Quotations, Costing & Pricing, and Inventory Control.
  • Prepares monthly Sales Report & Commissions, Accruals and Fixed Assets Depreciations.
  • Prepares monthly Bank and Accounts Reconciliation, VAT submission and Financial Statements.
  • Handles Employees Documentation for Visa & Insurance processing and others

ACCOUNTANT (Remote)

Industry:

Grooming / Beauty / Fitness

Employment Period:

September 2020 to March 2023 (30 Months)

Duties and Responsibilities:

  • Review completeness and accuracy of recorded transactions of two (2) companies in cloud system and check the supporting documents.
  • Oversee day to day activities of Local Accountants and coordinate any related concerns as to accuracy and completeness of recording transactions and inform/provide they should be corrections and adjustments.
  • Reconcile and resolve discrepancies of accounts for cash, credit cards, online payments, other bank transactions, Gift Cards, and others unearned revenues transactions.
  • Submit monthly Financial and Management Reports to Managing Partners and Owner.
  • Prepare and submit online VAT Filing to Federal Tax Authority.
  • Bookkeeping from time to time as per needed.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

October 1, 1991

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

BUSINESS ADMINISTRATION

Graduation Date:

January 1, 1999

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing, Payroll Management, Payroll Processing, Bank Reconciliation, Forecasting, Cash flow forecasting, Collections, Cash Collection, Credit Analysis, Creditor Account Reconciliation, Tax compliance, Financial Accounting, Financial Management, Financial Reports, Insurance Consulting,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 45.05, Upload: 52.07
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $7.61/hr

JANNEL

Candidate ID: 496734


ADVANCED

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting...

INTERMEDIATE

    Email Handling, Calendar Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.61 per hour or $USD 659.41 per month

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

Jannel is an accomplished Certified Public Accountant with 15 years of experience in the banking industry, primarily serving local clients. She currently excels as a Senior Accountant for a U.S.-based client, handling a comprehensive array of tasks including bank and account reconciliation, journal entries, financial report preparation, payroll processing, utility auditing, and budget forecasting. Her practical expertise, combined with her QuickBooks ProAdvisor Certification, make her proficient in managing diverse accounting needs efficiently.

While she has undergone specialized training in Australian accounting practices and Xero software, she has yet to gain hands-on experience with Australian clients or Xero in a professional capacity. However, her training demonstrates her readiness and adaptability, positioning her well for roles that may require these skills in the future.

Jannel is also highly skilled in software such as QuickBooks, Propertyware, HubSpot, Microsoft Excel, Teams, and Outlook, enabling her to manage complex financial processes seamlessly. Her dedication to continuous improvement is evident through her recent certifications, including a 2024 QuickBooks Online Recertification, and advanced training in public finance budgeting and controls.

Available to start immediately, Jannel is open to day-shift positions and would be a valuable asset for both full-time and part-time roles requiring a meticulous, adaptable, and skilled accounting professional.

 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary

Jannel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jannel, who takes responsibilities very seriously.


Employment History

Senior Audit Associate

Industry:

Banking / Financial Services

Employment Period:

July 2007 to December 2009 (29 Months)

Duties and Responsibilities:

  • Conduct complex professional internal audits, including performance, financial, and compliance audit projects
  • Lead audit teams in examining high-risk units or units with complex business processes
  • Provide consulting services to management and staff, offering expertise to enhance organizational processes
  • Contribute to the development of the annual audit plan with strategic insights
  • Train and coach internal audit staff to build skills and ensure quality performance
  • Uphold organizational and professional ethical standards at all times
  • Operate independently under general supervision, exercising significant initiative and independent judgment

Branch Accountant

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2014 (51 Months)

Duties and Responsibilities:

  • Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
  • Serve as custodian of all accountable forms and securities held as collateral
  • Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
  • Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
  • Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel

Branch Manager

Industry:

Banking / Financial Services

Employment Period:

May 2014 to April 2022 (94 Months)

Duties and Responsibilities:

  • Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
  • Assist in developing the branch's annual budget and ensure adherence to budget guidelines
  • Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
  • Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
  • Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
  • Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal

Finance & Accounting Manager

Industry:

Others

Employment Period:

May 2022 to October 2022 (4 Months)

Duties and Responsibilities:

  • Provide strategic recommendations to enhance financial performance and identify business opportunities
  • Prepare, analyze, and report financial performance against key business metrics
  • Lead and ensure compliance with applicable regulatory laws and standards
  • Oversee and manage all finance functions within the organization
  • Supervise and guide the Finance and Accounting Department team members

Senior Accountant

Industry:

Property / Real Estate

Employment Period:

October 2022 to October 2024 (23 Months)

Duties and Responsibilities:

  • Reconcile bank accounts to ensure accurate financial records
  • Perform and record both internal and external bank transfers
  • Record journal entries for financial transactions
  • Enter payments received from tenants and vendors
  • Record and audit utility billing processes for accuracy
  • Record payables to the owner or tenants as needed
  • Oversee and assist with security deposit refunds and deductions
  • Process periodic check runs efficiently
  • Address questions and resolve issues raised by customers, vendors, and Junior Accountants

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 1, 2003

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Commerce

Major:

Accountancy

Graduation Date:

October 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting, Financial Accounting, Cash management, Collections, Bank Reconciliation, Auditing, Internal Auditing, Forecasting, Financial Reports, Financial Planning, Compliance,

INTERMEDIATE ★★

    Email HandlingCalendar Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 137.88, Upload: 42.64
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.61/hr

May

Candidate ID: 496406


ADVANCED

    Sabre GDS, Amadeus CRS...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

  • Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
    • Senior Associate /Travel Expert
    • Travel Consultant
    • Subject Matter Expert
    • Quality Analyst
    • Customer Service Representative
    • Sales Representative
    • Billing Representative
  • She handled travel accounts for almost 6 years where she handled the following tasks:
    • Ticketing and reservations
    • Booking
    • Handle corporate travels
    • Process re-accomodation, schedule changes, cancellations and refunds
    • General customer service
  • She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
  • She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Specialist

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service to Sales Representative (Telco Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to October 2016 (9 Months)

Duties and Responsibilities:

  • Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities

Customer Service Representative (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to June 2021 (45 Months)

Duties and Responsibilities:

  • Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.

Subject Matter Expert (Travel Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2021 to October 2021 (3 Months)

Duties and Responsibilities:

  • Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.

Quality Assurance Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to March 2022 (5 Months)

Duties and Responsibilities:

  • Evaluated customer service calls to identify areas for improvement and maintain quality standards.
  • Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
  • Trained new hires on QA guidelines and provided detailed performance reports.

Travel Consultant

Industry:

Travel / Tourism

Employment Period:

March 2022 to June 2022 (2 Months)

Duties and Responsibilities:

  • Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.

Senior Associate / Travel Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2022 to July 2024 (24 Months)

Duties and Responsibilities:

  • Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
  • Offered package options and explained ticket/vendor restrictions according to specific policies.

Group Reservations Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2024 to March 2025 (5 Months)

Duties and Responsibilities:

  • Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 31, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Computer Technology

Graduation Date:

July 28, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Sabre GDS, Amadeus CRS,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor:
  • Operating System: Windows 11

All-inclusive Rate: USD $7.61/hr

Jonica

Candidate ID: 496026


ADVANCED

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting...

INTERMEDIATE

    Zendesk, Salesforce.com...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

  • Jonica has been working for 5 years in different company from BPO industry and handled different positions such as Customer Service Representative, and Claims Assistant. She started working as a Customer Service Representative back in 2017 but pursued her homebased career in 2021 and worked as a Virtual Executive  Assistant. She catered US client and supported the following task:
    • Customer Service
    • Inbound calls and outbound calls
    • Chat support
    • Processing of claims
    • Calendar management
    • Admin task
    • Email management
  • She is proficient in Gsuite, Slack, Salesforce, Expensify, ClickUp, and Openphone.
  • Jonica is available to start immediately and is amenable to working a day shift schedule for any full-time position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
Behavioral Summary
Jonica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jonica, who takes responsibilities very seriously.

 

Employment History

Executive Assistant

Industry:

Others

Employment Period:

October 2021 to October 2023 (23 Months)

Duties and Responsibilities:

  • Managing my client’s inbox or email
  • Acting as the point of contact among executives, employees, clients, and other external partners
  • Managing executives’ calendars and setting up meetings
  • Make travel and accommodation arrangements
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during meetings

Customer Service Representative/General Virtual Assistant (Remote)

Industry:

Retail / Merchandise

Employment Period:

March 2021 to October 2021 (7 Months)

Duties and Responsibilities:

  • Assisting clients on order-on-line
  • Following-up on orders and liaising with customers, retail, repair services, buyers, etc
  • Assisting customers with after-sales service issues
  • Being a primary contact for customer inquiries about our products and brand
  • Maintaining and updating regular client correspondence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2020 to March 2021 (6 Months)

Duties and Responsibilities:

  • Identifying and assessing customers’ needs to achieve satisfaction
  • Helping customers to track their shipments and providing them with the estimated date of arrival
  • Assisting customers in selecting the best shipping option available
  • Expediting item’s estimated date of arrival when necessary
  • Coordinating with the internal partners if there are any problems with the shipment and it is not on the system

Claims Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2020 (12 Months)

Duties and Responsibilities:

  • Reviewing claim files to determine whether or not claims should be paid, and explaining the reasons for any denials
  • Assessing the damages to be covered by insurance policies to determine if they are reasonable in light of the circumstances of the claim
  • Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
  • Following up with clients to make sure they receive the services the insurer has promised them through an outbound call
  • Recommending changes in company policy regarding coverage options to increase sales of specific products or services

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to May 2019 (18 Months)

Duties and Responsibilities:

  • Handling customer complaints
  • Managing incoming calls and customer service inquiries regarding internet, cable, and phone services
  • Helping customers with their billing concerns
  • Ensure all calls are logged in the system for proper monitoring and closure
  • Assisting clients with basic troubleshooting for their internet, cable, and phone

WHS and Admin Assistant

Industry:

Others

Employment Period:

December 2023 to December 2024 (12 Months)

Duties and Responsibilities:

  • Maintain and update WHS policies, procedures, and manuals.
  • Schedule and organize safety meetings, training sessions, and audits.
  • Sent truck weight reports.
  • Monitor and track compliance with safety training and certifications.
  • Maintain databases of WHS-related information, such as training schedules and incident logs.
  • Manage inbox

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Bachelor of Science

Graduation Date:

December 31, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Calls, Outbound Calling, Technical Support, Troubleshooting, Executive Support, Salesforce CRM, Client Support, Data Entry, Administrative Skills, Email Support, Chat Support, Calendar Management, Travel Management, Administrative Support, Phone Support, Customer Support, AppFolio, Canva, Property Management, Executive Assistance, Email Handling, Microsoft Office, Google Apps, Google Docs, Google Sheets,

INTERMEDIATE ★★

    ZendeskSalesforce.com

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Mac
  • Processor: M1 Chip 8 Core
  • Operating System: MacOS X

All-inclusive Rate: USD $10.02/hr

Francis

Candidate ID: 495570


ADVANCED

    Xero Accounting, QuickBooks, Auditing, Accounting...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.47 per hour or $USD 994.25 per month

Full Time: $USD 10.02 per hour or $USD 1737.38 per month

Remote Staff Recruiter Comments

  • Hari has a bachelors degree in Accountancy, graduated as Cum laude and a Certified Public Accountant.
  • He has been working for almost 8 years in the Food and Retail, Financial Institutions,  Manufacturing and Fintech start-up where he performed the following roles:
    • Audit Head
    • Senior Associate
    • Finance Officer
    • Finance Manager
    • Consultant
  • He has in-depth experience in financial accounting, management
    and auditing.
  • Has been involved in non-audit services such as review of interim financial statements, internal controls and compliance to different government regulatory requirements.
  • He is proficient using Quickbooks, Xero, SA, Google worrkspace and MS office.
  • He can start ASAP, prefers working nght shift and open to any full-time or part-time role.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary

FRANCIS HARI is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in FRANCIS HARI, who takes responsibilities very seriously.

With experience and/or training, FRANCIS HARI will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and FRANCIS HARI is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Audit Head

Industry:

Banking / Financial Services

Employment Period:

January 2018 to July 2018 (6 Months)

Duties and Responsibilities:

  • Reviewed and evaluated operating controls, guidelines and processes and evaluates that such controls are functional, adequate and in adherence to company’s standards, regulatory requirements and policies
  • Recommended changes in operational systems/policies as maybe needed
  • Reviewed and approved audit findings and final reports to ensure that observations are clearly communicated to stakeholders (Audit Committee, Management, Concerned Branches/Units)

Senior Associate

Industry:

Accounting / Audit / Tax

Employment Period:

November 2014 to September 2017 (34 Months)

Duties and Responsibilities:

  • Three years of in-depth experience in the assurance practice
  • Supervised the day-to-day audit execution of several engagements and junior staff
  • Participated in the design and direct implementation of audit procedures
  • Noted areas for improvement in both financial reporting and operations of clients in audit engagements for formal communication after the audit
  • Led the discussions during internal and client meetings
  • Worked and reported directly to audit executives (partners and managers)

Finance Manager

Industry:

Employment Period:

July 2019 to March 2020 (8 Months)

Duties and Responsibilities:

  • Oversaw the daily operations of the finance department (treasury, accounting, tax and compliance)
  • Reviewed all tax returns filed by the Company
  • Formulated annual budget, cash forecasts and variance reports
  • Reviewed monthly and annual financial reports
  • Reported directly to Company’s executives (General Manager, Chief Financial Officer, Chief Executive Officer/President)

Finance Officer

Industry:

Employment Period:

July 2018 to June 2019 (11 Months)

Duties and Responsibilities:

  • Oversaw and managed the daily financial and operational aspects of a start-up Company
  • Prepared and analyzed financial data and reports
  • Assisted potential investors with their due diligence and audit
  • Oversaw the day-to-day operations of the company and regularly reviewed and discussed current and new processes with the team including recommendations for improvement
  • Reported directly to Chief Executive Officer

Consultant

Industry:

Others

Employment Period:

March 2020 to May 2023 (37 Months)

Duties and Responsibilities:

  • Conducted a variety of accounting and consulting services
  • Assisted management team with identifying potential business risks and opportunities
  • Prepared management reports, such as annual budgets, income statement, balance sheets, cashflows and variance analysis reports
  • Performed bookkeeping services

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 31, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Xero Accounting, QuickBooks, Auditing, Accounting, Bookkeeping,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel® Core™ i5-7730HQ CPU @ 2.50GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.61/hr

Mae

Candidate ID: 495467


ADVANCED

    Microsoft Office, Google Apps, CRM, Salesforce CRM...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.61 per hour or $USD 659.41 per month

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

  • Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
  • She attended an online course for Xero Accounting.
  • She worked as a Financial Account associate where she was task to do the following:
    • Customer Service
    • Phone Support
    • Process refunds
    • Resolved customer complaints via phone and verify account information.
    • Helped Clients with their Debit and Credit Card Accounts.
    • Assisted them with refunds and waiving fees.
    • Processed Credit Card Payment
    • Checked Credit Card Statements Pin and Card Activation
    • Assist clients with fraudulent transactions on their cards
  • She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
    • Basic Accounting
    • Accounts receivable management
    • Accounts payable management
    • Prepare financial reports and statements
    • Client and vendor management
    • Appointment setting
    • Email marketing
    • B2C and B2B marketing
    • Phone Support 
    • Cold calling
    • Contract Management
    • Copywriting
    • Social Media Marketing
    • Sales 
    • Product Research
    • Process Order
    • Creating contents
    • Qualifying leads
    • Administrative tasks
    • Assist in Transaction management
    • Property management
  • She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
  • She can start asap, is amendable working any shifts, and open to any full-time or part-time role.
Predictive Index Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Adaptively Education

Industry:

Education

Employment Period:

August 2023 to December 2023 (4 Months)

Duties and Responsibilities:

  • Source new sales lead through outbound emails andcalls
  • Execute promotional campaigns in collaboration withleadership
  • Assist with the development of content for social andother media platforms
  • Design, plan, and execute traditional, social media,and email blasts
  • Create sales content aligned to brand styleguide/playbook
  • Maintain sales functions within CRM platforms (ie:HubSpot) -
  • Routing qualified leads to leadership for furtherdevelopment and closure

Real Estate Virtual Assistant | Inside Sales Agent

Industry:

Property / Real Estate

Employment Period:

November 2021 to March 2023 (16 Months)

Duties and Responsibilities:

  • Assist the Transaction Coordinator (Contracts)
  • CRM | Database Management
  • Update leads in all database and lead platforms
  • Ensure all leads are nurtured, have follow-up tasks,and are in a smart plan.
  • Create and set up Agents' CRM accounts
  • Track agents' scores and productivity (Excel)
  • Onboard new agents
  • Meeting Notes
  • Create weekly and daily reports (Excel)
  • Make outbound calls to the identified leads to initiatecontact and engage in conversation.
  • Set an appointment to meet with one of our Realtorsvia Zoom or in the office.

Social Media Outreach Specialist

Industry:

Grooming / Beauty / Fitness

Employment Period:

June 2023 to September 2023 (3 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Instagram,and LinkedIn. Create and maintain a database ofleads.
  • Initiate contact with potential clients through directmessaging on social media ( FB, IG, & LI )Communicate the benefits of the fitness coachingservices and how we can help clients achieve theirfitness goals.
  • Conduct initial assessments and conversations todetermine the fitness goals, needs, and readiness ofpotential clients. Gather relevant information toassess if they are a good fit for the coaching services.
  • Build relationships with leads who may not be readyto commit immediately. Implement lead nurturingstrategies to keep potential clients engaged andinterested in the coaching services over time.
  • Maintain an organized record of interactions withleads in a CRM system. Ensure accurate and up-to-date lead information, including contact details andlead status.
  • Monitor and report on key performance metrics, suchas the number of leads generated, conversion rates,and lead quality. Use data to refine lead generationstrategies and improve conversion rates.

Outsourced Doers

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2022 (6 Months)

Duties and Responsibilities:

  • Create social media content and schedule posts.
  • Light graphic design for social media posting, LeadMagnets, and E-book
  • PowerPoint Presentation
  • Organic Lead Generation (FB & Instagram)
  • Lead Prospecting
  • Repurposing contents
  • Email marketing campaigns/automation
  • Website Management (WordPress)
  • Email Management
  • Customer Service using Zendesk
  • Ad Hoc Admin Tasks

Cold Caller | Appointment Setter

Industry:

Property / Real Estate

Employment Period:

November 2020 to July 2021 (8 Months)

Duties and Responsibilities:

  • Worked with Real Estate Investors
  • Conducting research and utilizing various sources toidentify potential leads, such as expired listings, forsale by owner (FSBO) properties, pre-foreclosures, orother targeted lists. The goal is to create a databaseof potential clients to contact.
  • Making outbound calls to the identified leads toinitiate contact and engage in conversation. Thisinvolves using effective opening statements or scriptsto capture the prospect's attention, introduce myself,and discuss their real estate needs

Social Media Outreach (Lead Gen)

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to March 2024 (1 Months)

Duties and Responsibilities:

  • Identify potential leads through Facebook, Manage Facebook Groups and Community engagement.
  • Reach out to prospects, engage with them, and introduce our company and its services.
  • Manage and organize leads in the CRM.

Sales Executive Virtual Assistant

Industry:

Consulting (Business & Management)

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Initiating chats on Facebook to new group members and prospects who engaged with content using scripts
  • Being active on current chats to warm up prospects for an intro call with coach
  • Add prospect details such as name, email and phone number to BGB’s CRM to enter email sequence
  • Report on email sequence
  • Manage member entry on Facebook group, capturing details on everyone that has joined to offer to put into a report
  • Add new members on the Facebook group daily and remove inactive members from group
  • Identify the now buyers and the future buyers in all chats and group entries, report back to BGB on a daily basis
  • Manage group posts every week with member tags and admin comments

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Google Apps, CRM, Salesforce CRM, Xero Accounting, Xero, MailChimp, Slack, Canva, Calendly, Database Administration, Cold Calling, Outbound Sales, Inbound Telemarketing, Inbound Lead Generation, Outbound Appointment Setting,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $10.51/hr

Romina

Candidate ID: 494450


ADVANCED

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD...

INTERMEDIATE

    Smartsheet...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.51 per hour or $USD 910.54 per month

Full Time: $USD 10.51 per hour or $USD 1821.09 per month

Remote Staff Recruiter Comments

Mina is a licensed Civil Engineer and has been working in the BPO and Construction industries for more than 7 years now. She has more than 5 years of relevant work experience as Quantity Surveyor/Estimator. Aside from her experience as an Estimator, she also has a strong background in Contracts Administration. She is a former OFW and has handled different projects in Dubai, UAE. She has been exposed to residential and commercial projects and also does structural and architectural scopes. She is also proficient in doing the following tasks: 
  • Prepare the tender proposals which include reviewing tender documents, managing tender processes, preparing bills of quantities, and quantity take-off including estimation and costings
  • Compiling all technical submittals that are required for the tender proposal
  • Checks current market rate and supplier's rate to prepare the bill of rates
  • Review contracts before management will sign the document
  • Preparing payment applications or claims including requests for payment schedules or the approval of claims
  • Doing commercial correspondence like retention letters, variations notices/claims, final statements, statements of account and etc. 
  • Coordinating and sourcing with different suppliers and subcontractors for a specific material
  • Managing filing system (incoming and outgoing documents)
She has a background in supporting a US client where she performed Painting Estimation (Paintings & Wall coverings)
She uses the following tools:
Planswift (1 year)
AutoCAD
Smartsheet
Monday.com
PayApps
Outlook
Microsoft Office Suite (Word, Excel, and Outlook)
She can start immediately and is amenable to working any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile- Altruist

Strongest Behaviors

  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, she enjoys working with others and is lively, warm company.

A pleasant and extraverted person, Mina is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Mina gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.



 

Employment History

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to Present

Duties and Responsibilities:

  • Reporting to the Project Manager, has the authority for the efficient management of project financial and administration matters.
  • Full Document Control
  • Administers Subcontractors and issuance of Subcontract Agreements and processing vendor invoices.
  • Administers Head Contracts
  • Submission of Progress Claims, Variations, Extension of Time, etc.
  • In charge of managing project budget and preparation of system processing using Procore Tools.
  • Request Quotations to Suppliers/Vendors/Subcontractors.

Contracts Administrator

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to June 2023 (20 Months)

Duties and Responsibilities:

  • Develop contract proposals to support organizational goal
  • Review contract estimates, including proposed materials, production costs, etc and determine whether they seem reasonable and accurate
  • Ensure that all records are accurate and up to date
  • Write contract letters and other communications and notice
  • Create regular status reports regarding progress on projects
  • Analyze contracts to ensure they comply with state and federal laws and regulations
  • AGED Receivables – follow up and chase client on daily basis
  • Allocate payment receipts from client
  • Prepare daily report of AGED Receivables and weekly forecast to stakeholders
  • Bond applications to Surety companies
  • Issuance and release request of issued bonds to clients
  • Helps Project Managers to prepare and submit Claims/invoices to client
  • Software/Applications used: Payapps, Odoo, Smartsheet, Monday.com, Aconex, Tanda, MS Excel, MS Words, SharePoint

Facilities Engineer / Estimator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to June 2023 (5 Months)

Duties and Responsibilities:

  • Prepare quantity take off for all new Cloudstaff facilities
  • Evaluate contractor’s bill of quantity
  • Visit sites to check project status and development
  • Looks for new subcontractors and supplier for all required works
  • Request quotation from suppliers/ subcontractors
  • Liaise and coordinate with Project in charge, Engineers, subcontractors and suppliers to sustain the flow of works
  • Software/Applications used: Google spreadsheet, MS Excel, Planswift, Google Drive, AutoCAD

Quantity Surveyor – Commercial Department

Industry:

Construction / Building / Engineering

Employment Period:

April 2021 to September 2021 (5 Months)

Duties and Responsibilities:

  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from Clients.
  • Liaison to Operational team for the preparation, review & checking of veracity and substantiation, and ensuring prompt on-time submission of Monthly Interim Payment Application to Clients.
  • Championing the tracking, chasing and collection of payment certificates from Client
  • Recommends the issuance and submission of Tax Invoice to clients
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Producing various commercially related reports and correspondences such as Request of Extension of Work & Time, Final Statements, Notice Letters and Monthly Sales Reports.
  • Overall in charge of WJGL monitoring system of all Project Accounts in Commercial and Accounting aspects – Total Application, Total Certification, Total Payments and Outstanding Payments.
  • Software and Application used: AutoCAD, MS Excel, MS Word and Smartsheet

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2017 to March 2019 (26 Months)

Duties and Responsibilities:

  • In-charge of preparation of Quotation/Tender Proposal to Clients.
  • Prepares quantity take offs during tender stages and post-contract stages - Estimation of rebar steels, concrete, beams, anchors, struts etc.
  • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from clients
  • Prepares Interim payment application, rental invoices, tax invoices, project statements and variation claims.
  • Producing various correspondences to Client such as Notice of variation works, mobilization/demobilization letters, extension letters, etc.
  • Responsible of procuring materials including issuance of LPO and sub-contract agreements to Suppliers and Subcontractors
  • Liaison to Engineers, Clients, Suppliers, and subcontractor to fulfill QS obligations
  • Prepares certification and assessment to the claims of Supplier and Subcontractors.
  • Administer and monitor the status of all tenders, running and completed projects
  • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
  • Software and Application used: AutoCAD, MS Excel, MS Words

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2016 to December 2016 (11 Months)

Duties and Responsibilities:

  • Prepares quantity take offs for pre and post contract works
  • Prepare Bill of Quantities for invoice preparation and work schedules
  • Marking of drawing to identify the work progress and prepare reports to managers
  • Request quotations from suppliers/subcontractors
  • Manage and update of project monitoring
  • Document Controlling – Save soft copies to the right folders and saved original to project files
  • Attend and inspect site to evaluate subcontractors billing requests and work progress
  • Software and Application used: AutoCAD, MS Excel, MS Word

Education History

Field of Study:

Major:

Management and Administration

Graduation Date:

December 9, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

January 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Management and Administration

Graduation Date:

January 1, 1970

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Black Art of Construction Dewatering

Graduation Date:

January 2, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD,

INTERMEDIATE ★★

    Smartsheet

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 80.47 dl and 75.51 upload
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-OAL6TU6 INPLAY
  • Processor: AMD Ryzen 5 2600 Six-Core
  • Operating System: Windows 10

All-inclusive Rate: USD $9.06/hr

Norland

Candidate ID: 494260


ADVANCED

    Sabre GDS, Amadeus CRS, CRM, Shopify...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Australian Eastern Standard Time UK London US Eastern Standard Time US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.47 per hour or $USD 994.25 per month

Full Time: $USD 9.06 per hour or $USD 1569.96 per month

Remote Staff Recruiter Comments

  • Norland has a bachelor's degree in Foreign Science.
  • He has almost 9 years professional working experience in the Visa Consultancy and Business process outsourcing industries handling travel accounts where he performed the following roles:
  • Travel Consultant
  • Travel Experience Agent
  • Quality Assurance Analyst
  • Operations Team Lead 
  • Senior Operations Supervisor
  • Travel Experience Team Lead
  • For the travel accounts that he handled, he was tasked to do the following:
  • Customer Service
  • Phone Support - Inbound and Outbound
  • Email and Chat Support
  • Ticketing through Sabre
  • Processed voluntary changes, cancellations and refunds
  • Administrative tasks
  • He considers himself as an expert using Sabre GDS, Galileo and Amadeus. 
  • He is proficient using shopify, CRMs and Nice. 
  • He has a good communication skill.
  • He can start asap, amendable working any shift and open to any full-time or part-time role. Predictive Index Profile - Altruist

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, NORLAND is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. NORLAND gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


  • Employment History

    Travel Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to December 2015 (15 Months)

    Duties and Responsibilities:

    • Responsible for fixing minor and major changes to the passenger's flight due to airline schedule changes;
    • Communicated with the airline via phone or email to resolve client’s concerns
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Senior Operations Supervisor

    Industry:

    Employment Period:

    July 2021 to September 2021 (2 Months)

    Duties and Responsibilities:

    • Led the overall operations handling sales, lead generation, visa operations, visa fulfillment and other projects with employees not less than 30;
    • Handled three supervisor that leads their own team and make sure their day-to-day operations and tasks are performed and up to the quality guideline and management vision;
    • Managed and implemented the company’s quality process to ensure proper execution of products and client satisfaction every time;
    • Created and evaluated processes using scientific or organized method using tools like Concur, CRM among others;
    • Established and designs the company’s Key Performance Indicators to ensure adherence to process and use statistical measures for performance of every employee in the organization;
    • Oversaw the entire quality of the products and/or services provided to clients’ good quality service;
    • Monitored the overall performance of the employees and the financial performance of the company;
    • Handled escalated issues and difficult situations involving clients concern professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implements quality processes and procedures as needed.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by providing regular coaching to agents, and mentoring low performers in team;
    • Minimized agent errors by 10% by focusing on the outliers determined by the Pareto chart;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed;
    • Assisted in change management.

    Operations Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to November 2019 (47 Months)

    Duties and Responsibilities:

    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data.
    • Created and streamlined auditing and monitoring tools to check agent engagement with clients;
    • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data;
    • Conducted at least 40 weekly process audits, including review and gap analysis on identifying and driving process improvement projects, and maintaining calibration variance as per the set target;
    • Maintained data and reports as required by the program and client;
    • Facilitated overall performance management, and supported operations with process improvement initiatives

    Travel Experience Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to January 2022 (3 Months)

    Duties and Responsibilities:

    • Communicated with different user of the app regarding any processes on their online booking;
    • Communicated with the airline via phone or email to resolve client’s concerns; 
    • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

    Travel Experience Team Lead

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2022 to March 2023 (13 Months)

    Duties and Responsibilities:

    • Led a team of 15 travel consultants/agents;
    • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
    • Ensured the highest level of satisfaction among clients by provided regular coaching to agents, and mentored low performers in team;
    • Ensured the team effectively meets stipulated timelines and service level agreements;
    • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
    • Handled escalated issues and difficult situations involving constituents professionally;
    • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed.

    Education History

    Field of Study:

    Social Science/Sociology

    Major:

    Foreign Service

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sabre GDS, Amadeus CRS, CRM, Shopify,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Macbook
    • Processor: Intel(R) Core (TM) i7-9750H CPU @ 2.60 GHz 2.59GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.57/hr

    AIREEN

    Candidate ID: 493712


    ADVANCED

      Customer Service, Virtual Assistant Skills, Data Entry...

    INTERMEDIATE

      Medical Transcription...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time Hawaii Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.57 per hour or $USD 743.12 per month

    Full Time: $USD 8.57 per hour or $USD 1486.25 per month

    Remote Staff Recruiter Comments

    • Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
    • She has skills and expertise when it comes to:
      • Customer Service
      • Medical Virtual Assistance
      • Client/Patient Relations
      • Administrative Support
      • Doing inbound & outbound calls
      • Medical Transcription
      • Appointment Setting
      • Insurance verifications
      • Prescriptions entry
    • She has catered a US-based client when she started working as a Patient Care Coordinator
    • She's adept also in using the following tools/software:
      • MS Office
      • Zoom
      • Sharecloud
      • Bright, Tree, Snap
      • Other Electronic Medical Records Systems
    • For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks. 
    • She is available to start immediately 
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors:
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

    Behavioral Summary: 
    AIREEN is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
     

    Employment History

    Medical Virtual Assistant/Patient Care Coordinator

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2018 to October 2022 (57 Months)

    Duties and Responsibilities:

    Medical VA
    • Serving as the first point of contact between medical professionals and patients
    • Gather the patient's medical history
    • Schedule and coordinate appointments, tests, and follow-up visits
    • Maintain contact with patients following appointments
    • Respond to patient's medical inquiries
    • Keep track of patient medical records such as laboratory results and other medical documents
    • Manage patient information for necessary updates
    • Coordinate with the doctor's office and medical personnel
    • Assist in gathering patient's billing and insurance information
    • Encode data for Prescriptions provided
    • Review and Organize patient's Medical Records for filing system
    • Providing assistance to doctors with medical documentation and coding
    • Conduct patient feedback surveys to ensure quality of care.
    • Ensuring patient confidentiality and compliance with HIPAA regulation
    Patient Care Coordinator
    • Data Entry of Prescriptions, Doctor’s Evaluation, Laboratories and Procedures, Patient’s Demographics and History.
    • Triage call - Receive incoming calls and transfer it to specific department according to patient’s/client’s questions and concerns.
    • Coordinate patient’s request, concerns, questions, and status to each Department: from Doctos’s office, to Insurance Team, Billing, Docs Team, and Respiratory Therapists.
    • Inbound Calls - Answer calls from patients who experience technical issues with their medical equipment at home. We also cover patient’s questions or concerns regarding their health problems and how the consistent use of their Medical Devices at home will lessen the signs and symptoms.
    • Outbound Calls - Update patients of their status regarding Machine and Supplies. We also advise if there is a need of a follow-up consultation with their Doctor to make sure we follow their Insurance Guidelines.
    • Comprehensive Telehealth with patients to properly explain, demonstrate, and teach them how to use Medical Equipment they need to use at home.

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2013 to December 2015 (35 Months)

    Duties and Responsibilities:

    • MULTITASKING in different departments which includes Pediatrics, ER, DR/LR, and OPD

    STAFF NURSE

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2016 to December 2018 (35 Months)

    Duties and Responsibilities:

    Medical Department
    • Outpatient Department
    • Vital signs taking and ECG
    • Comprehensive documentation
    • Extraction Area
    • IV Insertion
    • Blood Extraction
    • IVF Therapy
    • IM and IV injections
    • Minor Operating Room/ Dressing Area
    • Wound care and Wound dressing
    • Assisting doctors in Minor Surgery
    • Assisting doctors in Casting J
    Dermatology Department
    • Trained in Pre and Post Laser Assessment
    • Worked in Hair Removal Laser
    • Hair Removal therapy using various Laser machines:
    • Gentle Lase Pro
    • Duetto Evo
    • VRM/ Spectra
    • Deka (Alex and Yag)
    • Trained in Laser Machines' cleaning and maintenance

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    March 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Virtual Assistant Skills, Data Entry,

    INTERMEDIATE ★★

      Medical Transcription

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name:
    • Processor: Intel Core i5
    • Operating System: Windows 10

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    5. Agriculture and Agribusiness

    Agriculture and agribusiness.

    Australia is known to be a leading agricultural exporter for a good reason. The country’s vast landscapes produce everything from:

    • Grains
    • Grapes
    • Beef
    • Wool

    This sector is a cornerstone of the Australian economy, feeding not just the nation but millions around the globe.

    The strength of Australia’s agribusiness lies in its commitment to quality, sustainability, and innovation.

    Australia’s agricultural export market (Is agriculture a big industry in Australia?)

    Yes. Australia is among the major global player as an agricultural producer and exporter.

    Australian agricultural products are in demand due to the industry’s focus on quality and sustainability. Working with agriculture

    With a diverse range of climates and environments, Australia can produce a wide variety of goods year-round, meeting the demands of international markets.

    This export-driven approach has solidified Australia’s reputation as a reliable supplier of premium agricultural products.

    Discover the innovations shaping the future of the agriculture industry from farm to table. Click here to understand how agribusiness is evolving.

    Outsourcing to the Philippines for agricultural research and admin support.

    To maintain its competitive edge, the Australian agriculture sector is increasingly turning to outsourcing for research and administrative support.

    Outsourcing to the Philippines provides access to skilled professionals in:

    This strategic move enables Australian agribusinesses to focus on their core operations while leveraging global expertise for research and development.

    6. Education and Online Learning Platforms

    Education and online learning platforms.

    The Education sector, including online learning platforms, represents another of Australia’s most profitable industries.

    This growth is driven by Australia’s high standards of education and the increasing demand for online learning solutions.

    Expansion of Australia’s education sector to global markets.

    Australia’s education sector is renowned worldwide, with its universities and online courses attracting students from across the globe.

    The sector’s adaptability and innovation facilitated its expansion into global markets, particularly in the development of online learning platforms.

    These platforms have made Australian education more accessible than ever, opening up new revenue streams as a result.

    Learn how online learning platforms are making education more accessible and effective Down Under – and the opportunities they present here.

    Utilizing virtual assistants and outsourced content creation for educational content.

    To support this expansion, educational institutions are employing virtual assistants and outsourcing content creation.

    This approach enables the production of high-quality, engaging content that resonates with a diverse global audience.

    Outsourcing these tasks allows educators to focus on teaching and curriculum development for continued excellence in the education sector.

    7. Renewable Energy

    Renewable energy.

    In response to global environmental challenges and the push for sustainability, Australia is making significant investments in renewable energy sources.

    This shift towards green energy thus opens up opportunities for economic growth and innovation.

    How big is the renewable energy market in Australia?

    Australia’s vast landscapes and abundant natural resources provide a unique advantage in the renewable energy sector.

    Investments in solar, wind, and hydroelectric power projects are on the rise, driven by both government initiatives and private sector engagement.

    This commitment to sustainable energy sources proves to be a lucrative move, positioning Australia as a leader in the global renewable energy market.

    See how renewable energy is powering a sustainable future – and how the shift to green energy can benefit your business here.

    Outsourcing project management and technical support for energy projects.

    To capitalize on these opportunities, many renewable energy projects are leveraging outsourcing for project management and technical support.

    Outsourcing these critical functions enables more efficient project execution and access to global expertise in renewable technologies.

    This strategic approach allows Australia’s renewable energy projects to:

    • Streamline operations
    • Reduce costs
    • Enhance overall potential

    8. Real Estate and Property Management

    Real state and property management.

    The Real Estate and Property Management sector in Australia continues to demonstrate remarkable resilience and growth.

    Yes it is, with proper managers among today’s in-demand roles, especially through remote or offshore channels. Australia’s property market is experiencing dynamic changes that influence buying and leasing behaviours.

    These shifts are creating new opportunities for investors and property managers alike.

    Discover the trends that are redefining real estate and property management in today’s market. Click here for a more in-depth industry analysis.

    Outsourcing bookkeeping and virtual tours in real estate.

    To navigate this evolving market, real estate businesses are increasingly outsourcing bookkeeping and other functions. It also leverages technology to conduct virtual property tours.

    Hire Real Estate VA and Estimators for more efficient financial management, while virtual tours allow property sellers to reach out to more buyers.

    These strategies not only promote operational efficiency but also contribute to the sector’s adaptability and ongoing success.

    9. Tourism and Hospitality

    Tourism and hospitality.

    The Tourism and Hospitality sector, a cornerstone of Australia’s economy, has faced unprecedented challenges in recent times.

    Yet, with adversity comes innovation, and this industry is bouncing back with robust recovery strategies and a renewed focus on delivering exceptional guest experiences.

    Post-pandemic recovery strategies for tourism.

    As Australia emerges from the pandemic, the tourism sector is adapting innovative recovery strategies to attract both domestic and international visitors.

    The industry is reinventing itself with the help of:

    • Immersive virtual tours that showcase Australia’s stunning landscapes
    • Flexible booking policies
    • Enhanced health and safety protocols

    These strategies aim not only to revive tourism but to make it more resilient and sustainable in the long run.

    Find out how the tourism and hospitality industry is adapting to new challenges and opportunities. Explore the latest trends and insights here.

    Outsourcing customer service and booking management to enhance guest experiences.

    A key component of these recovery efforts is the strategic outsourcing of customer service and booking management.

    By partnering with specialized service providers, tourism and hospitality businesses can offer seamless, 24/7 support to their guests.

    This approach elevates the overall guest experience, making it easier for travellers to plan, book, and enjoy their Australian adventures.

    10. E-commerce and Digital Retail

    E-commerce and digital retail.

    Recent global events have accelerated the shift towards online shopping. It turned E-commerce and Digital Retail into one of Australia’s most profitable industries.

    This sector is characterized by its dynamism, with digital marketplaces and online stores offering everything from everyday essentials to luxury goods.

    Is digital marketing in demand in Australia? Is there a surge in online shopping?

    Digital marketing is increasing growing, where the surge in online shopping Down Under reveals a fundamental shift in consumer behaviour.

    Digital marketplaces are thriving, offering consumers convenience, variety, and competitive pricing.

    This boom in e-commerce is not only driving profitability but also fostering innovation in:

    • Digital marketing
    • Logistics
    • Customer engagement

    Delve into how e-commerce is reshaping retail and how it might affect your business strategy. Learn more about the future of digital retail here.

    FAQs

    What is the most profitable industry in Australia right now? (What industries make the most money in Australia?)

    There’s no single “top” industry, but there are several, with Technology and IT Services consistently leading. This is due to strong demand for digital solutions across sectors. Growth in fintech, e-commerce, and remote services also makes this space worth considering for new and scaling businesses.

    Why is outsourcing important and why is outsourcing mentioned across multiple industries?

    Outsourcing appears repeatedly because it directly improves efficiency and cost control. Whether it’s IT support, bookkeeping, or customer service, businesses use outsourcing to keep efficiency and productivity numbers up while reducing overhead. It also allows for access to global talent without expanding internal teams.

    What is the best investment in Australia for long term?

    Sectors like renewable energy, healthcare, and agribusiness offer strong long-term investment potential. These industries are backed by global demand and sustainability trends. It’s also something that goes through constant innovation, making them more resilient to economic shifts.

    What is the most profitable small business in Australia? (How can small businesses enter profitable industries?)

    Profitable small businesses in Australia tend to be high-margin, recurring-revenue. And often, with low overheads. The list includes property management, bookkeeping, accounting, mortgage broking, and more.

    Small businesses can enter by focusing on niche services within larger industries. For example:

    • Supporting tech companies with specialized services
    • Providing admin or customer support to e-commerce brands
    • Offering virtual assistance to education platforms

    Starting lean and leveraging outsourcing lets smaller players to compete without the impractical upfront investment.

    Leveraging outsourced accounting and customer support for e-commerce platforms.

    To support this growth, many e-commerce platforms are leveraging outsourced services, particularly in accounting and customer support.

    Outsourcing these critical functions allows businesses to focus on their core operations—such as product development and digital marketing.

    From the technological advancements in IT services to the rich mining and natural resources, each sector showcases Australia’s ability to adapt and thrive in a global marketplace.

    The power of outsourcing, technology, and global collaboration emerges as a key theme across these industries, driving efficiency, innovation, and profitability.

    For entrepreneurs and investors, these sectors are all signs of a future full of economic opportunities.

    As Australia continues to navigate the complexities of the global economic landscape, its most profitable industries serve as pillars of a robust, dynamic, and forward-looking economy.

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    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

    About The Author

    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

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