10 Most Profitable Industries in Australia

• Official Distributor of MYOB Accounting software in Tacloban City, Philippines
• Installed and Trained our MYOB clients (Hardware, Pharmacy, Groceries Store and others)
• In-charged in the recording of the company's purchases and sales.
• Maintained ledger of customers and suppliers
• Monitored and done onsite auditing of clients with more than 60 days of unpaid balances
• Checked on the accuracy of financial reports generated from the system
• Prepared bank reconciliation statements.

• Maintain ledgers and trial balance
• Prepare monthly bank reconciliation statements (maintain 7 funds of the university including dollar account)
• Assist the team in preparing the financial reports
• Prepare payroll of 100 part-time faculty members
• In-charged of students' ledger account.

• • Verify the accuracy of clients' ledger account using MYOB
• Monitor on the aging of accounts receivables (due and demandable)
• Records all the purchases and payables
• Reconcile PO's with the amounts paid per supplier
• Prepare financial statements (Profit and Loss, Statement of Financial Position and Cash Flow)
• Check on the accuracy of the inventory (physical vs. actual)
• Analyze financial reports generated from the accounting system

• Supplies both new and existing consumers
• Fixed technical issues, mostly with Bluetooth and WiFi, and the Onstar system
• Resolved billing questions
• Assisting clients in selecting the best service plan for them
• Supported offline advisors as they transitioned to being inbound agents by acting as their mentor
• Served as a Connection Center representative for General Motors, mostly assisting consumers with the creation of their online accounts and mobile applications

• Resolve all customer queries and follow established procedures as appropriate thereby providing alternatives, also, apply, superior service call handling skills to ensure best possible solutions and First Call Resolution to Card Members
• Adherence to quality and compliance guidelines
• Document necessary account information and offer custom solutions that benefit the customer
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Ability to make quick decisions and respond to customer inquiries.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Scheduled and confirmed appointments.
•  Answered office phone and emails to schedule appointments, answer questions and document information.

• Assisted organizational efforts by filing, entering data and answering phones.
• Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

England, United Kingdom A

• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Helped customers select products best fitting personal needs.
•  Maintained data confidentiality when inputting public and non-public information into the system.

• Tracked social media metrics to determine audience growth rate, volume and reach.
• Created social media strategies to increase sales and brand awareness across multiple platforms.

• Managing emails and filtering important messages
• Scheduling appointments, meetings, and calendar management
• Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
• Responding to client inquiries via email or chat
• Following up with leads or clients
• Data entry and database maintenance
• Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

• Evaluate and implement improvements on digital strategy.Research the latest digital tools and interactive trends.
• Develop, implement and optimize SEO, social media, and pay-per-click campaigns.
• Create integrated and cost-effective digital strategies.
• Drive value for the organization.
• Analyze and report on digital campaigns.
• Analyze customer and user data.
• Engage with clients, sales teams, and management.
• Map out how digital assets will be optimized for business results.
• Define and action digital events.

• Conducting market research and analyzing marketing surveys.
• Employing online marketing analytics to gather information from the web and social media pages.
• Creates marketing and social media campaigns and strategies
• Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
• Preparing promotional presentations and organizing promotional events.
• Composing and posting online content for the company's social media page and website.
• Writing marketing literature for company brochures and press releases.

• Creating and building out paid social media campaigns to drive awareness, traffic and conversions
• Maintain performance reports and trackers analyzing the assets and targeting of different campaigns
• Execute tests on campaigns to develop ways on improving campaign performance
• Monitoring, analysis, and reporting of email campaign performance
• Creation, management, and publishing content to social media channels, including paid/sponsored social media ads
• Monitor performance of campaigns and initiatives across social media channels to ensure the best possible results using an efficient and well-executed strategy
• Provides actionable insights and recommendations that are relevant to the client's businesses to achieve their campaign goals through in-depth data analysis and research

• Responsible for the visual concept of a film, television or theatre production.
• They identify a design style for sets, locations, graphics, props, lighting, camera angles and costumes
• They also deal with schedules, budgets and staffing.​​​​​​​
• ​​​​​​​They help achieve the director's vision together with art directors, prop makers, set builders

• Doing research, writing, creating, or outsourcing the creation of any type of material (written, imagebased, video, etc.)
• Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
• Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.
• Doing research, writing, creating, or outsourcing the creation of any type of material (written, image- based, video, etc.)
• Assembling and posting material, monitoring how it performs on various social media platforms and the larger web.
• Create successful social media influencer marketing programs to convert influential social media users into brand ambassadors who promote the company's goods and services.

Social Media Management 

•  Oversee the day-to-day management of our social media platforms.
• · Assist and collaborate with the marketing team to ensure the timely preparation of visual materials.
• · Plan, create and schedule posts, including both visuals and video content. 

Marketing & Communications Strategy 

• Creating and implementing our marketing and communications strategy, in collaboration with management and our branding team.
• · Primarily utilising Facebook and Instagram as our central social platforms; nevertheless, we are eager to establish a presence on other platforms (e.g. TikTok and LinkedIn).
• · Measure and report on engagement and return on spend.
• · Website management and maintenance.

 Content Implementation & Strategy

• · Execute a content strategy, including copywriting and editing for social media the marketing team builds.
• · Monitor and evaluate the performance of previous posts, assessing their effectiveness in reaching the target audience.
• · Manage the distribution of newsletters to the subscriber list. Monitoring engagement and growth.
• · Review and ensure the quality and consistency of advertising content.
• · Monitor campaign performance to meet deadlines and KPIs. 

 Lead Magnets

• · Create and manage lead magnet campaigns to capture and nurture leads effectively.
• · Determine the frequency and timing of lead magnet promotions.
• · Assist in the creation of lead magnets for advertising campaigns with the branding and marketing team’s help.

 Audience Targeting

• · Identify and understand the target audience's preferences, behaviours, and needs.
• · Ensure posts are tailored to effectively engage the target audience.
• · Trends and growth spots to capitalise on prospective audiences.

 Community Engagement

• · Respond promptly to inquiries and comments on social media platforms, the community page, and via email or chat.
• · Foster a sense of community and engagement among our followers.

• Digital Marketing Strategy: Develop and implement digital marketing strategies that focus on promoting products and increasing customer engagement.
• Content Creation and Management: Assist in generating engaging content calendar for various digital channels, including websites, social media, and email campaigns, emphasizing product highlights and customer benefits.
• Website Management: Optimize our website content for search engines, with a specific focus on enhancing product pages and landing pages using WordPress.
• Social Media Management: Manage and grow our presence on key social media platforms, including Facebook, Instagram, and TikTok, adapting strategies to align with platform strengths and audience preferences.
• Analytics and Reporting: Monitor and analyze digital campaign performance using tools. Adjust strategies based on data insights to optimize reach and effectiveness.
• Email Marketing: Execute targeted email marketing campaigns to nurture leads and convert them into customers, focusing on product promotions and updates.
• Product Promotion: Prioritize showcasing products through all digital marketing activities, ensuring clear and attractive presentation across all channels

• Develop and execute effective social media strategies across multiple platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Reddit.
• Create engaging and visually appealing content, including infographics, images, and social media posts, to promote our course.
• Actively participate in online communities and forums related to job search and career development.
• Track and analyze social media metrics to measure campaign performance and optimize strategies.
• Utilize WordPress to design and optimize landing pages for the course.

• Creation, social media management, email marketing, and event planning.
• Collect, analyze, and interpret market research data to identify trends,

• Managed and organized catering orders, ensuring accurate processing and timely delivery to clients.
• Managed client accounts, ensuring accurate information and timely communication regarding orders and deliveries.
• Coordinated event logistics, including scheduling, staffing, and equipment rentals, to ensure seamless event execution.

• Increased website traffic from social media by 20% within 6 months by developing and implementing a social media marketing strategy for Facebook and Instagram.
• Improved student understanding and satisfaction by creating engaging online learning materials, including video tutorials, interactive quizzes, and downloadable resources, resulting in a 95% student satisfaction rating.
• Increased course completion rates by 15% within the first semester by collaborating with the teaching team to develop and implement a new online course curriculum incorporating gamification and personalized learning paths.
• Developing and implementing effective digital marketing strategy.
• Coordinating content, design, social media, PPC campaigns and other activities.
• Measure KPIs and prepare the budget for Digital Marketing activities.
• Develop specific campaigns to create and maintain high levels of customer interaction.
• Manage the SEO strategy execution.
• Drive traffic with PPC Campaign on AdWords, SM and affiliate/influencers websites.
• Establish our Social Media strategy - based on a variety of channels.
• Coordinate Email Marketing to incorporate and implement tracking and other digital marketing elements.
• Setup all the technicalities for google analytics, other tracking codes, tag manager and anything else, that can provide us with input on user behavior.
• Ensure contact reporting to management on performance.

• Monitored website analytics and Google Ads performance to optimize online marketing strategies, resulting in a 12% reduction in advertising costs while maintaining a high ROI.
• Analyze website analytics, social media metrics, and other digital marketing performance data to measure the effectiveness of campaigns and identify opportunities for improvement.
• Implemented SEO best practices to improve website visibility and organic search rankings.

AVP, Customer Service
Apr 2021 - Oct 2021

• Title Change and Promotion after the company acquisition Continued to exemplify exceptional managerial skills by actively partnering and collaborating with US counterparts and Senior Leadership in driving process improvement, creating impactful policies, fostering training and development initiatives, and supporting career progression for the team.
• Enhanced operational efficiency by actively partnering and collaborating with US counterparts and Senior Leadership in various areas, including process improvement, policy creation, training and development, and career progression.

Manager, Customer Service
July 2011 - Apr 2021

• Led and managed a diverse team of Financial Services Representatives, proficient in handling inbound and outbound calls, e-mail support, chat support, fraud prevention services, Employee Stock Plans, and Mainstreet operations. Successfully sustained 24x7 Customer Service operations during overnight hours
• Conducted risk identification, assessment, reporting, and monitoring operations, ensuring adherence to US Financial Industry Regulatory Authority compliance. Reviewed existing risk management procedures and recommended improvements for enhanced effectiveness
• Implemented strategic initiatives aimed at boosting employee morale, driving performance, and consistently improving the overall customer experience
• Collaborated with domestic counterparts to streamline chat, email, and overnight operations, optimizing processes and increasing efficiency Revamped training and new hire onboarding processes while concurrently managing a regular Customer Service team
• Conducted comprehensive quality evaluations of representative interactions with clients, including calls, emails, and chat interactions
• Performed the critical role of Hiring Manager, overseeing the final recruitment process for Customer Service through interviews and selection
• Actively fostered the development of team members through coaching, training, delegation, and exposure to challenging tasks, unlocking their full potential
• Recognized with the Customer Service Achievement Award for outstanding leadership contributions
• Consistently rated as exceeding expectations in annual performance appraisals

• Project-based contractor tasked to document existing processes
• Collaborate with other relevant functions to develop new processes for both customer-facing and back-office associates

• Welcome first-time guests during Sunday services, ensuring a warm and engaging experience.
• Send personalized follow-up messages to acknowledge attendance and encourage further involvement.
• Invite guests to church gatherings, Life Groups, and LIFE Classes to foster deeper community engagement.
• Support the church's mission by building meaningful connections and guiding individuals in their spiritual journey.
• Manage and update the church management system, maintaining an accurate database of over 2,000 members.
• Track each member's discipleship progress and spiritual growth journey, ensuring timely follow-ups and accurate records.

• Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders and sector marketing leaders
• Managed relationships with key stakeholders and maintains good working relationships across brand marketing and communications team and other functions
• Supported the team with the best practice usage of the e-marketing tools
• Created, configured and administered e-marketing campaigns
• Supported the team with administrative tasks such as: BRET, legal review and other compliance-based activities required on brand marketing and communications programs
• Managed production and approvals processes (including SCORE)
• Assisted web team by prepping articles and creating redirects and UTMs • Provided event management support on major programs

• Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
• Provided accurate and timely submitted management reports
• Provided information and recommendations to be used for monthly tactical meetings

• Responsible for the operational aspects of campaign management, including but not limited to CRM, lead management, marketing automation, and data analytics using Salesforce
• Manages the implementation of mass / targeted member campaigns from planning with different stakeholders to leading its operational execution. This involves acquisition and retention campaigns
• Facilitates creation and implementation of marketing communication support such as but not limited to emailers, SMS, social media placements and Point-of-sale materials
• Manages project timelines, expectations, resources and creates effective internal working process in close coordination with cross-functional teams
• Recommends efficient ways to complete individual request tickets and apply best practices efficiently across all campaigns by leveraging templates and the capabilities of the marketing automation platform including: global application, tokens, snippets, dynamic content, A/B testing, workflow automations and review of customer journey maps
• Maintains Salesforce campaigns and hierarchies for tactical use
• Provides timely campaign reports and provide corresponding actionable insights & suggestions
• Works closely with data and legal teams, supporting all governance projects related to marketing operations

• Provided accurate and timely submitted MIS reports to the business
• Supported the product manager and portfolio manager with needed MIS reports and with their marketing initiatives
• Promoted the adoption, monitoring, and evaluation of the marketing campaign
• Planned and executed various marketing events and activities to boost sales and increase awareness
• Assisted in the development and implementation of marketing strategies which includes loyalty programs, incentive schemes, innovation of new product features and promotions
• Performed continuous marketing research that involves execution of regular industry and competitive scans, monitoring of customer behavior and business productivity
• Assisted in the development of marketing calendar and budget
• Coordinated with the central purchasing and third-party suppliers for the development and requisition of marketing collaterals
• Conducted article write-ups of business activities and programs
• Ensured maintenance of the website and other social media accounts

• Executed end-to-end campaigns from planning, scheduling, testing, tracking, creating workflows and reporting 
• Monitored campaign performance in real time, analyzing key metrics such as clickthrough rates, conversion rates, and revenue per email (RPE)
• Ran A/B testing of copies, subject headers, offers, and landing pages to continually improve key metrics across campaigns
• Created and maintained automation workflows such buyer registration, welcome series and abandoned cart
• Identified various audience segments, their behaviors, needs and wants, their touchpoints with the company
• Established a customer journey map and SOPs as company references and guide for enhancements
• Managed the graphic designers, product managers, copywriters and business development managers to ensure that the project timeline and requirements are followed
• Sent promotional campaigns and transactional messages thru SMS marketing
• Kept the website updated in terms of content, promotions and user interface
• Monitored and tracked performance of the email, SMS, website, blogs, paid and search ads, SEO and social media marketing channels
• Curated engaging content for the website, Facebook, LinkedIn, X and Instagram

• Works closely with members of cross-functional teams to create meaningful and strategic lifecycle marketing strategies 
• Handles campaign set-up, segmentation, scheduling, QA testing, tagging and deployment of one-time, automated recurring/triggered and dynamic multi-channel campaigns
• Takes lead in campaign ideation, opportunity sizing, asset development, deployment, testing, optimization, analysis, and reporting
• Oversees and process inbound marketing requests in Asana
• Manages the website’s content and utilize them to create lead nurturing workflows
• Maintains database hygiene and regular cleansing to ensure email deliverability
• Established process instructions and standard operating procedures to ensure service quality and business continuity
• Analyzes and leverages data to develop a strategy to meet company goals
• Deploys A/B tests to drive the most effective ROI and incremental lift. Lead pre-test analysis, test design, execution, measurement, and post-test analysis
• Collaborates with acquisition marketers, pricing experts, product managers, brand stakeholders, and, from time to time, our executive council
• Tests new ideas, channels and find better ways in achieving company goals

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Initiating conference calls between Clients and the CEO
• Doing the credit restoration process
• Gathered cold leads from Facebook and Google
• Reaching out to the clients for the updates
• Answering chat/ comment inquiries from Facebook ads
• Basic Facebook and Instagram posting
• Collecting data from the clients
• Task and schedule management
• Attending and initiating meetings via zoom and ring central

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

 

 

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• Responded to support requests within contracted response time and resolved issues in NetSuite.
• Created and troubleshot financial statements using NetSuite and other reporting tools.
• Managed open tickets, conducted system testing, and provided end-user training.
• Gathered client requirements and documented functional specifications.
• Coordinated with NetSuite support and ensured timely resolution of client concerns.
• Delivered project tasks on time and within budget.

• Supported development of contract proposals and administrative operations.
• Acted as liaison for HR and Finance services, improving overall service delivery.
• Participated in strategic planning and contributed to operational excellence initiatives.
• Supported executive planning and status meetings.
• Enhanced reporting, business process flows, and organizational planning.
• Provided administrative assistance across departments and projects.

• Provided UI technical support and resolved complex implementation issues.
• Supported clients via phone, chat, email, and video for product suite integration.
• Advised clients and analysts on best practices and optimization.
• Maintained compliance with support procedures and quality standards.
• Shared insights to enhance support delivery and contributed to the knowledge base.
• Delivered high-quality, client-centered solutions.

• Investigated and troubleshot subscription billing concerns and issues.
• Assessed issue severity and coordinated with product managers for functionality alignment.
• Acted as liaison between engineers and customers for faster resolution.
• Provided guidance on Advanced Subscription Billing and Recurring Billing modules.
• Educated clients on best practices for subscription features.
• Ensured issue resolution met customer expectations.

• Evaluated use cases to prioritize resolution based on urgency and business impact.
• Resolved inbound cases and calls on OTC/P2P processes, including Credit Card Processing and Electronic Payments.
• Reviewed Financial Reporting, Purchasing, and Advanced Billing concerns.
• Liaised with third-party processors such as CyberSource and PayPal.
• Created custom Saved Searches and Financial Reports for clients.
• Delivered high-quality support aligned with client needs.

• Reviewed monthly transaction entries, balance sheet accounts, and OPEX accuracy.
• Prepared forecasts and annual budgets in collaboration with clients.
• Completed monthly management reports and updated dashboards.
• Analyzed OPEX variances and provided actionable insights.
• Streamlined planning/reporting processes for operational efficiency.
• Responded to ad hoc requests while ensuring confidentiality compliance.

• Processed PO/non-PO AP documents, ensuring accurate ERP entries.
• Performed 3-way matching and verified employee claims.
• Maintained control compliance as per SLA.
• Processed employee claims and verified documents.
• Implemented process improvements and ensured policy adherence.
• Prepared monthly accruals and bank reconciliation reports.

• Reviewed and processed travel expense reports with document verification.
• Communicated to resolve documentation issues and released on-hold reports.
• Calculated taxes and journal entries for manual expense reports.
• Ensured compliance with company policies and system access requirements.
• Generated reports and reconciled employee statements.
• Maintained operations procedures and monitored policy compliance.

• Resolved escalations and ensured strong customer service.
• Directed team tasks and monitored daily targets and performance.
• Ensured vendor master records compliance and conducted regular training.
• Carried out fraud prevention security checks.
• Communicated key updates via regular team briefings.
• Provided first-line support and escalated issues as needed.

• Navigated multiple applications to resolve billing inquiries.
• Handled inbound and outbound calls for billing ticket resolution.
• Escalated non-standard issues and sought advice for resolution.
• Facilitated new hire training and refresher programs.
• Collaborated with Training, Quality, and Operations for improvements.
• Supported team members with complex ticket issues and queries.

• Maintained orderly accounting records and ensured compliance with legislative guidelines.
• Assisted in monthly financial reports, annual budgets, forecasts, and year-end audits.
• Reported BAS & IAS statements, STP, and annual returns to ATO.
• Managed fortnightly payroll from end to end and maintained the asset register.
• Handled accounts payable and receivable processes; conducted bank and corporate card reconciliations.
• Managed NDIS plan claims and reporting of participant funds and budgets.

• Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
• Pays vendors by monitoring discount opportunities, verifying federal ID numbers, preparing checks, and resolving discrepancies.
• Verifies vendor accounts and reconciles monthly statements and related transactions.
• Enters AP bills in Tipalti; reconciles Tipalti/SVB/NS and TravelBank/SVB/NS payments.
• Manages TravelBank: uploads receipts, approves expense/travel reports, and prepares TargetCW csv invoice upload files.

LOGISTICS
• Establish and maintain maximum and minimum consumables inventory levels
• Coordinate with the in-house sales team to promote accurate and timely processing of orders for customers
• Provide assistance in maintaining logistics planning tasks
• Scan orders into the computer and track shipments across multiple channels
• Approve timesheets associated with deliveries and pick-ups
• Administer and maintain inventory control program systems
• Support with the maintenance of logistics policies, procedures, support plans, and similar data.
• Manage and monitor the performance of the entire fleet, routing and schedule planning

ADMIN

• Oversee the administration of program files and relevant documents, including the filing of documents, physically and electronically;
• Registering and tracking all incoming and outgoing physical correspondence
• Perform receptionist, and operator tasks as needed
• Assist in the preparation and implementation of financial processes as needed
• Manage public information materials
• Manage equipment and assets
• Perform other logistical and administrative tasks within the program’s scope of activities, as instructed by management.

-SALES-

• Develop and execute sales strategies to achieve business objectives and revenue targets.
• Analyze market trends, identify potential customers, and explore new business opportunities.
• Collaborate with senior management to establish sales goals, budgets, and forecasts.
• Recruit, train, and mentor a high-performing sales team.
• Set sales targets and performance metrics for the team, and monitor their progress.
• Provide coaching, guidance, and support to improve individual and team performance.
• Conduct regular performance reviews and implement strategies to drive sales productivity.
• Build and maintain strong relationships with key customers and prospects.
• Understand customer needs and provide appropriate solutions and product recommendations.
• Coordinate with other departments, such as operations and logistics, to ensure timely delivery and customer satisfaction.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Monitor sales activities, track leads, and manage the sales pipeline.
• Prepare sales forecasts, reports, and presentations for management.
• Analyze sales data to identify trends, evaluate performance, and make data-driven recommendations for improvement.

• Cold calling to debtor for both Australia and NZ.
• Sending a correspondence / demand letter to debtor.
• Creating auto response for debtor's account
• Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
• Resolve escalation and create reports.

• Receiving Inbound and performing outbound calls
• Collecting payment due amount for credit card members and advising payment for pros and cons.
• Helping credit card members by suggesting payment method to avoid account further in past due
• Providing resolution to Card Member to re-establish credit report

• Customer Service through Answering phone calls, and email management.
• Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
• Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

• Administrative task and Bookkeeper
• A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
• Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
• A support Operations team with daily admin tasks,
• Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
• Bookkeeping tasks

• Administrative task and Bookkeeper
• Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
• Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
• We used Asana for more information and daily tasks to be done in the business.
• Used Microsoft Office for communication with clients and other team members.
• Daily update those invoices and do reconciliations
• Friendliness and fluent English language communication skills
• Microsoft Office, primarily Word and Excel
• Do Bank and Credit Card reconciliations