How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

With over a decade of cumulative professional experience, Ritchie has established a strong track record in sales development, strategic business expansion, outbound prospecting, and high-impact client relationship management. Her background spans both domestic and major international markets—most notably Australia and the United States—where she has successfully engaged key decision-makers, built qualified sales pipelines, and accelerated revenue growth across diverse commercial landscapes. Her commercial acumen is anchored by a Bachelor’s Degree in Business Administration, enriched by early, hands-on exposure to computer-aided drafting (CAD) operations and local engineering services within a family-owned geodetic surveying firm. This unique intersection of business strategy and technical exposure allows Ritchie to quickly master complex service offerings, articulate technical value propositions with clarity, and build immediate credibility across varied industries.

Over the course of her career, Ritchie has delivered measurable results across specialized sectors, including Australian real estate and property management; commercial construction, HVAC, and building subcontracting services; digital marketing and SaaS solutions; agricultural export and international trade; business process outsourcing (BPO) and customer care; and commercial media broadcasting. Highly adept at remote, cross-border collaboration, she operates from an enterprise-grade home workstation engineered for total operational redundancy. Her setup includes dual PC and MacBook configurations, dual fiber-optic internet connections backed by uninterruptible power supply (UPS) units, and dedicated portable power stations, ensuring continuous, uninterrupted service delivery across global time zones.
 

1. Career Highlights / Relevant Projects

• Australian Market & Construction Subcontractor Tender Support:
  • Served as an outbound representative liaising between builders, general contractors, and estimators within Australian property management and HVAC operations.
  • Navigated tender processes and documentation utilizing industry platforms to monitor commercial opportunities and coordinate client-facing meetings between prospects and estimators.

• Pipeline Revival & Stagnant Lead Conversion (Digital Marketing & SaaS):

  • Handled outbound prospecting targeting dormant and uncontacted inbound inquiries generated via digital marketing channels and web platforms.
  • Re-engaged legacy leads, qualified business requirements, and advanced sales conversations into active pipeline stages.

• High-Volume Outbound Prospecting & Consistent KPI Attainment:

  • Maintained high-volume calling performance (averaging 80 to 120 outbound calls daily) across real estate, marketing, and B2B campaigns.
  • Consistently secured a minimum of 2 qualified, client-ready appointments per day through cold calling, multi-channel outreach, and structured needs analysis.
  • Executed end-to-end sales qualification by identifying decision-makers, uncovering pain points, and updating sales pipelines to ensure high lead-to-opportunity conversion.

2. Skill Proficiency + Tech / Software Proficiency

• Core Competencies: B2B/B2C Outbound Prospecting, Cold Calling, Lead Sourcing & Qualification, Pipeline Management, Appointment Setting, Tender Process Navigation, Re-engagement Campaigns, Multi-Channel Outreach (Email/Phone/Social).
• CRM & Pipeline Platforms: Salesforce, HubSpot CRM, GoHighLevel, Quickbase, Airtable.
• Construction & Industry-Specific Platforms: EstimateOne, TrackOne.
• Sales Intelligence & Prospecting Tools: Apollo.io, LinkedIn Sales Navigator.
• AI & Content Automation: Claude (strategy structuring and proposal guidance), ChatGPT (prompting and workflows), Canva (visual asset preparation).
• Communication & Collaboration: Google Workspace, Zoom, 3CX, Google Voice.

She can start immediately.

Profile Pitch Edel Marie (Eds) Alvarez is an accomplished Content Writer, SEO Specialist, and Executive Assistant with 15 years of solid writing expertise complemented by 7 years of high-level executive and virtual support. She specializes in creating well-researched, audience-aligned, and search-optimized long-form and short-form content while maintaining strict editorial standards and brand voice integrity. Additionally, her background supporting C-level leadership enables her to proactively manage administrative priorities, communicate across diverse organizational levels, and keep operations running two steps ahead.

Work Experience & Industry Exposure

• Possesses 15 years of extensive professional writing experience (SEO content, short-form, and long-form articles) alongside 7 years of Executive Assistant and Virtual Assistant experience supporting senior executives and C-level leaders.

• Demonstrated background collaborating with international clients across remote environments, adapting to varied brand voices, organizational hierarchies, and specialized industry topics.

• Core experience includes:

  • End-to-end SEO content production, including comprehensive research, outlining, drafting, link verification, and metadata formatting

  • Translating complex, technical subject matter into clear, engaging, and accessible copy tailored to targeted audiences

  • Integrating AI tools into writing workflows for research and drafting efficiency while rigorously validating sources and factual accuracy

  • Executive calendar, communication, and administrative support aimed at optimizing executive productivity

  • Cross-functional communication with internal and external stakeholders across multiple organizational tiers

Career Highlights / Relevant Projects

• Successfully delivered end-to-end SEO content pipelines for over a decade, producing articles designed to meet organic ranking metrics while prioritizing authentic audience engagement and clarity.

• Provided comprehensive executive assistance to C-level executives across both in-person and virtual setups, successfully filtering administrative loads and proactively resolving operational bottlenecks.

• Established an independent editorial process combining AI-assisted outlining with meticulous manual fact-checking, referencing, and Grammarly proofreading to ensure zero hallucinations and consistent brand tone.

Skill Proficiency + Tech / Software Proficiency

• Content & SEO Competencies: SEO Content Writing (15 years), Long-Form & Short-Form Copywriting, Topic & Competitor Research, Content Editing & Proofreading, Metadata Management, AI Prompting & Fact-Checking

• Administrative & Executive Support: Executive Assistance (7 years), C-Level Stakeholder Communication, Calendar & Task Coordination, Workflow Organization, Proactive Problem-Solving

• Software & Tools: Grammarly, Generative AI Writing Tools, Google Workspace / Office Suites

• Hardware & Technical Infrastructure: Dual setup utilizing primary and backup Intel Core i5 systems (8 GB RAM each), primary postpaid fiber connection, backup prepaid Wi-Fi and mobile data redundancy, and access to a local co-working facility. Amenable to activity monitoring and time-tracking systems (mouse movement and keystroke tracking).

Work Availability / Schedule Specifics

• Availability: Available for long-term, full-time placement.

• Shift Preference: Prefers US night/graveyard shift hours, but fully open to Australian business hours provided daily schedules are autonomous and task-focused rather than meeting-heavy.

Willy is a licensed Registered Civil Engineer with over 2.5 years of combined experience across civil site operations and CAD drafting for international structural projects. He began his career in the general contracting and high-rise construction industry, where he supervised on-site structural execution from earthworks up to superstructure levels while handling material takeoffs, Bills of Materials (BOM), and preliminary structural drafting. He currently works in the offshore engineering services sector, producing detailed structural and architectural shop drawings—such as stairs, ladders, and access platforms—for US-based clients. He holds a Bachelor of Science in Civil Engineering with a major in Structural Engineering and successfully passed the Civil Engineering Licensure Examination in April 2023.

In his current role supporting US projects, he ensures that all shop drawings and detailing adhere strictly to OSHA standards and client design criteria. He manages preliminary drawing preparation, dimensions verification, layer consistency, and drafting revisions. During his site engineering tenure with a major building contractor, he successfully managed rebar, formwork, and concreting operations across critical project milestones, proactively resolving drawing discrepancies and coordinating with subcontractors and suppliers to maintain quality compliance and project schedules.

Willy is highly proficient in AutoCAD and Microsoft Excel for drafting, detailing, and quantity estimation. He possesses a solid technical foundation in plan interpretation, QA/QC site inspections, and structural calculations, while continuously building proficiency in industry estimation tools such as Bluebeam and PlanSwift.

Jennelyn (Jam) Jamerlan is an accomplished Customer Service Representative, Escalations Specialist, and Team Lead with a solid 10-year track record in high-volume contact center operations and BPO environments. She brings extensive cross-functional expertise spanning financial services, rideshare support, and B2B service dispatching/appointment setting. Recognized for her strong initiative, problem-solving skills, and operational composure, she excels in handling escalated claims, conducting high-level stakeholder outreach to business owners, and leading frontline support teams in fast-paced operational settings.

Work Experience & Industry Exposure

• Possesses 10 years of solid contact center and customer operations experience across the Financial Services/Banking, Transportation/Rideshare, and Field Service/Warranty Dispatch sectors.

• Progressed from frontline operations to acting team lead, subject matter expert (SME), and flex coach, demonstrating strong adaptability and leadership.

• Core experience includes:

  • Managing telephone banking, credit card application vetting, and fraud analysis operations

  • Providing knowledge-based customer and driver support for on-demand rideshare and delivery platforms

  • Handling escalated dispatch queues and B2B outbound communications targeting business owners and independent service contractors

  • Conducting organic lead generation and cold outreach to onboard out-of-network service technicians for urgent regional service requests

  • Mentoring, coaching, and supervising frontline agent cohorts

Career Highlights & Relevant Projects

• Successfully managed high-stakes escalated claims queues, consistently achieving a target dispatch/resolution rate of at least 90% by the end of each shift.

• Executed end-to-end provider acquisition on complex dispatch tickets, independently sourcing, vetting, negotiating, and onboarding third-party service technicians within strict 1-to-2-hour turnaround windows.

• Stepped up as acting supervisor and subject matter expert over a 14-to-15-member team during organizational restructuring, independently managing agent coaching, escalations, and administrative workflows with minimal supervision.

Skill Proficiency & Tech / Software Proficiency

• Core Competencies: B2B Appointment Setting, Escalations Management, Lead Generation & Cold Calling, Dispatch Coordination, Fraud Analysis, Customer Support, Team Leadership & Coaching

• Hardware & Infrastructure: Equipped with a 12th Gen Intel Core i5 laptop (8 GB RAM), dual power redundancy (fuel generator and EcoFlow power station), and a high-speed Starlink internet connection running between 300 to 400 Mbps.

• Compliance: Fully amenable to installing desktop time tracking and activity monitoring software.

Work Availability & Schedule Specifics

• Availability: Available immediately to start; prioritizing full-time roles while remaining open to part-time opportunities.

• Shift Preference: Flexible across day, mid, or night shifts.

Ana has approximately 17 years of extensive experience in customer experience, e-commerce operations, and executive support across various sectors, including the apparel, health and wellness, e-learning, banking, and insurance industries. She demonstrates a strong customer-first and resolution-driven approach, transitioning effectively from team leadership roles managing SLAs and KPIs to versatile operational support handling e-commerce management, marketplace administration, and founder assistance.

Work Experience

• She has roughly 17 years of relevant work experience in customer service, operations management, and e-commerce administration.

• Her background spans the apparel, e-commerce, health and wellness, e-learning, insurance, and financial services sectors.

• She handled end-to-end customer service, resolving B2B and B2C shipping and delivery issues.

• She managed high-volume ticketing systems using tags, macros, and priorities to consistently meet SLA and CSAT goals.

• She provided executive and founder support, organizing daily email inboxes, managing calendar schedules, and categorizing partnership inquiries.

• She oversaw back-office operations and customer service teams, managing KPIs, turnaround times, quality performance, and weekly/monthly scorecards.

• She supported recruitment efforts, onboarding, coaching, training, and continuous process improvement initiatives.

Career Highlights / Relevant Projects

• She successfully managed full-cycle order fulfillment and post-purchase support via e-commerce platforms, processing refunds, exchanges, cancellations, and complex order edits.

• She owned and managed marketplace operations, taking responsibility for product uploads, promotional pricing, reporting, and overall store administration.

• She optimized digital storefront operations by handling catalog creation, photo uploads, SEO optimization, and inventory replenishment requests for both merchant-fulfilled and network-fulfilled setups.

• She streamlined social media and content operations by coordinating content ideas, posting schedules, influencer outreach, and brand communications.

Skill Proficiency + Tech / Software Proficiency

• Customer Experience & Escalation Management

• E-commerce Operations & Marketplace Administration

• Executive Support & Inbox/Calendar Management

• Team Leadership, SLA, & KPI Management

• She is highly proficient in navigating platforms and systems including Shopify, Amazon Seller Central, Gorgias, Freshdesk, Zendesk, Oberlo, and Drift.

Jethro is a Licensed Civil Engineer with over seven years of professional experience specializing in cost estimation, quantity surveying, and project scheduling across the construction, property development, infrastructure, and telecommunications sectors. He holds a Bachelor of Science in Civil Engineering and is an accredited Provisional Project Engineer. His background encompasses extensive work in the construction and general engineering sector, as well as remote independent contracting experience supporting a telecommunications infrastructure firm based in the United States. 

Throughout his career, Jethro has prepared detailed quantity takeoffs, comprehensive Bills of Quantities (BOQ), and cost estimates to support tendering, budgeting, and procurement for multi-scale residential dwellings (two-to-three-story residences), commercial structures, convention centers, and mid-rise buildings. His trade estimating experience covers structural timber and steel framing, roofing, wall cladding, ceilings, landscaping, and finishings, with a strong focus on flooring trades such as tiling, timber, vinyl, and carpeting, alongside integrated waterproofing systems. In his project engineering roles within the construction and property development industry, he coordinated on-site progress, established field quality control protocols, managed subcontractor alignments, and evaluated variations, change orders, and progress billings to safeguard project budgets. Additionally, in his telecommunications scheduling role, he managed baseline project schedules, monitored critical milestones, and reported variances to international stakeholders.

He demonstrates end-to-end procedural capability in cost estimation by conducting thorough architectural, structural, and MEP blueprint analyses, executing precise digital takeoffs, sending out market pricing requests to suppliers and subcontractors, and producing finalized bid documentation and cost summaries. He is proficient in industry-standard software tools, including Bluebeam Revu, PlanSwift, Primavera P6, AutoCAD (2D and 3D), SketchUp, and Microsoft Office (with an emphasis on advanced Excel modeling).

Jona is a Licensed Civil Engineer with over five years of combined professional experience across commercial and residential construction, quantity surveying, cost estimation, and project coordination. She has dedicated nearly two years specifically to flooring and finishes estimation within the commercial flooring and subcontracting sectors, supporting US-based projects as well as on-site developments in the Philippines. Holding a Bachelor of Science in Civil Engineering with a major in Structural Engineering, she pairs a strong technical engineering foundation with practical field knowledge, having served in versatile capacities including Site Engineer, Quantity Surveyor, and Billing Engineer.

Throughout her career, Jona has demonstrated high rigor and precision in handling material takeoffs, project quotations, and bill of quantities (BOQ) preparation for complex residential and commercial projects. Her end-to-end takeoff process emphasizes meticulous quality control to prevent cost discrepancies: she systematically analyzes architectural and construction drawings, verifies room finish schedules against material specifications, accounts for auxiliary items such as trims, transitions, adhesives, and underlayment, and applies project-specific waste factors. To maintain zero omissions on large-scale jobs, she implements a structured verification method that includes color-coded floor plan tracking and comprehensive reviews of overlooked spaces such as utility and storage rooms. Her foundational on-site background in structural and architectural finishes further enhances her familiarity with tiling systems and waterproofing requirements.

Technically, Jona is highly proficient in industry-standard estimation and takeoff applications, utilizing MeasureSquare as her primary tool alongside PlanSwift, Bluebeam, and Microsoft Excel for detailed BOQ generation and cost schedules. She is also technically versed in computer-aided drafting and design platforms, including AutoCAD, Revit, and SketchUp.

Mark is a Licensed Civil Engineer with over 11 years of comprehensive experience in quantity surveying, construction project management, cost estimation, and contract administration across commercial, residential, and civil projects. Throughout his career, he has successfully managed end-to-end project delivery, overseeing operations from initial Bill of Quantities (BOQ) preparation and cost estimation through change order tracking and client progress billing. His background combines practical engineering judgment with remote team leadership, driving operational coordination across procurement, finance, design, and site execution. Equipped with specialized training in Australian residential cost estimation, he offers a versatile skill set tailored for international construction management and virtual quantity surveying engagements.

His professional background spans progressive roles within the construction, general contracting, real estate development, and building services industries. He served for more than 6 years as a Managing Director, Quantity Surveyor, and Project Manager for a design-build and construction management firm, directing cross-functional project delivery, procurement, financial governance, and remote team workflows. Prior to this, he spent nearly 5 years as a Quantity Surveyor and Project Coordinator for a residential construction contractor, supervising concurrent site activities, trade subcontractors, quality control inspections, and schedule milestones. His portfolio covers commercial office fit-outs (including BPO facilities), retail mall redevelopments, ground-up residential builds, structural demolition, and specialized MEP/plumbing subcontracting.

In his project delivery record, Mark has demonstrated measurable operational and commercial success across multiple concurrent builds. He managed 6 to 8 active monthly progress billings while maintaining disciplined accounts collection and budget reconciliation. He directed cost estimation, pricing, and scope control for high-visibility commercial fit-outs and retail spaces commissioned by a major national real estate developer. To mitigate scope creep and secure project margins, he processed over 15 monthly change orders utilizing structured BOQ takeoffs, variation tracking registers, and unit-rate benchmarking. Additionally, he led a distributed remote operating team across procurement, finance, drafting/design, and operations, and oversaw 5 to 10 residential builds simultaneously from substructure through final client turnover in full adherence to technical specifications.

Mark possesses strong technical mastery in pre-construction and post-contract cost management, with core competencies in quantity takeoffs, market price analysis, CSI MasterFormat Division estimations (Divisions 2, 3, 4, 6, 7, 8, and 9), subcontractor valuation, and client billing. His software capabilities include more than 11 years of daily hands-on proficiency in Bluebeam Revu for digital takeoffs and drawing markups, AutoCAD for technical coordination, and Microsoft Excel and Word for comprehensive cost modeling and BOQ preparation. He is also proficient in SketchUp for 3D spatial evaluation and Microsoft Project for master critical-path scheduling and sequencing.

Maricel is a highly organized and detail-oriented professional with over seven years of comprehensive customer support and administrative experience across the e-commerce, healthcare, and financial services sectors. Her robust background in handling complex client inquiries, managing sensitive data, and ensuring operational compliance makes her an excellent candidate for a Virtual Assistant role. She possesses strong communication and problem-solving skills, enabling her to deliver efficient support and maintain accurate documentation in fast-paced remote environments.

Work Experience & Educational Background

• Maricel has over seven years of relevant work experience in customer service and administrative support.

• She recently completed her Bachelor of Science in Office Administration, majoring in Legal Office Administration, in 2026.

• Her professional background includes tenure within a major global e-commerce platform, a healthcare organization, and a prominent credit bureau.

• Key areas of expertise include:

  • Omnichannel customer support via calls, chats, and emails.

  • Account health management and policy compliance.

  • Prescription processing and appointment scheduling.

  • Financial account management and credit score dispute resolution.

  • Accurate records management and data entry.

Career Highlights

• Within the e-commerce industry, she successfully managed seller account health and ensured product listing compliance by addressing policy issues and updating listing attributes.

• In the healthcare sector, she facilitated efficient patient support by managing prescription processing, securing appointment bookings, and ensuring highly accurate record-keeping.

• While working in the financial services sector, she demonstrated strong analytical and conflict resolution skills by managing financial accounts, resolving complex credit score disputes, and processing requests for the removal of late payment records.

Skill Proficiency & Tech / Software Proficiency

• Maricel has demonstrated high proficiency in administrative and support tasks, prioritizing strict confidentiality, detail orientation, and multitasking capabilities.

• Core Competencies: Customer Support, Dispute Resolution, Scheduling & Calendar Management, Documentation, and Problem Solving.

• Software & Tools:

  • E-commerce vendor management platforms.

  • Productivity suites including Microsoft Office and Google Workspace.

Niño has over 2 years of professional software engineering experience, specializing in full-stack AI platforms, multi-agent architectures, and automated data pipelines across the artificial intelligence, IT outsourcing, and higher education sectors. He holds a Bachelor of Science in Computer Science, graduating in 2024. His background demonstrates a strong blend of product engineering, backend API development, and GitOps-driven deployment practices, delivering production-ready, highly secure web services that scale.

A standout highlight of his career is building an LLM tool-calling agent on an enterprise AI platform that translates natural-language queries into validated SQL across a 100K+ product and competency catalog, integrated with vectorized semantic search and batch background embeddings. He also hardened enterprise AI infrastructure by implementing multi-tenant isolation, 2FA, rate limiting, and observability suites (Prometheus/Grafana/Loki), alongside deploying cloud infrastructure to DigitalOcean using FluxCD GitOps. Furthermore, his independent product development showcases machine-learning-driven LLM cost routers achieving equal-or-better benchmark quality at 63% reduced cost, multi-tenant CRM platforms with browser-agent web extraction, and token-protected MCP workflows.

Technically, he is highly proficient in Python, Go, and TypeScript/JavaScript, with specialized framework experience across FastAPI, Django/DRF, Next.js, React, Tailwind CSS, LangChain, and LangGraph. His database and streaming expertise spans PostgreSQL (including pgvector and row-level security), Redis, SQLAlchemy, Alembic, arq, and Celery. In infrastructure and DevOps, he is adept in Docker Compose, Kubernetes, Helm, Terraform (AWS), FluxCD, Argo CD, Linux environments, and automated CI/CD pipelines with comprehensive testing using Pytest and Playwright.

Romel (Lemore) is an adaptable and detail-driven Customer Service Representative, Travel Consultant, and Executive Assistant with comprehensive experience delivering high-touch support across the business process outsourcing (BPO), travel and hospitality, healthcare, and e-commerce industries. He brings solid expertise in managing end-to-end travel logistics using major Global Distribution Systems (GDS), handling complex omnichannel inquiries, and providing high-level administrative support to senior leadership. With a proven track record of developing standard operating procedures, training frontline representatives, and streamlining inbox and calendar workflows, he is well-equipped to drive operational efficiency and positive customer outcomes in a remote working environment.

Work Experience + Professional Licenses + Educational Background

• Possesses extensive customer support and administrative experience across the BPO, Travel & Hospitality, Medical/Healthcare, E-Commerce, Retail, and Telecommunications sectors.

• Professional background includes cross-functional experience as a Customer Support Specialist, Travel Specialist, Executive Assistant, and Frontline Team Lead.

• Core experience includes:

  • Managing end-to-end travel reservations, ticketing, and itineraries for international clientele

  • Providing executive support to director-level operations and sales leadership, including complex calendar scheduling, travel coordination, and achieving inbox zero daily

  • Developing and standardizing customer support Standard Operating Procedures (SOPs) and complaint-handling frameworks for growing e-commerce businesses

  • Delivering frontline agent training, onboarding plans, and operational coaching

  • Handling inbound and outbound communications across voice, ticketing, and email channels for customer service, dispute resolution, and sales follow-ups

Career Highlights / Relevant Projects

• Designed and executed a comprehensive customer service Standard Operating Procedure (SOP) and escalation guideline for a startup e-commerce client, establishing clear complaint-resolution caps, discount parameters, and retention workflows.

• Served as the dedicated Executive Assistant to the Director of Operations and Sales within a healthcare enterprise, consistently maintaining inbox zero and coordinating high-volume administrative tasks.

• Successfully supported European and North American travelers through high-volume, multi-platform travel coordination, resolving complex flight, accommodation, and transit changes using modern NDC distribution systems and traditional GDS tools.

Skill Proficiency + Tech / Software Proficiency

• Travel Booking & Distribution Systems: Amadeus GDS (daily operational use), Sabre, Worldspan, Travelport/Connections Loyalty, New Distribution Capability (NDC) platforms

• Customer Support & Ticketing Systems: Zendesk, Omnichannel Ticket & Dispute Resolution, Inbound & Outbound Calling

• Administrative Competencies: Calendar Management, Inbox Management (Inbox Zero methodology), SOP Development, Agent Onboarding & Training, Cross-Functional Executive Support

• Hardware & Technical Infrastructure: Uses an Apple system paired with a Jabra headset, stable internet connectivity, and a dedicated power backup solution. Fully amenable to remote activity monitoring and time-tracking software.

Work Availability / Schedule Specifics

• Availability: Available immediately with no active employment notice periods or binding non-compete commitments.

• Shift Preference: Prioritizing full-time roles (open to part-time opportunities); fully adaptable to voice-heavy shifts and international business hours.

Hope is a highly organized and proactive Virtual Assistant, Account Coordinator, and E-Commerce Specialist with over three years of dedicated remote experience supporting international businesses across the United States, Australia, and Canada. She brings comprehensive, end-to-end expertise managing sales order lifecycles, preparing high-accuracy quotations, handling vendor logistics, and maintaining product catalogs across modern e-commerce systems. Combined with a foundational background in telecommunications customer and technical support, her systematic workflow prioritization and cross-functional coordination make her an excellent fit for demanding administrative, operations, and sales support roles.

Work Experience + Professional Licenses + Educational Background

• Possesses over 3 years of remote virtual assistance and operations experience, alongside prior contact center experience in the telecommunications and online education sectors.

• Industry exposure spans School Furniture & Commercial Supplies, E-Commerce & Retail (Skincare/Beauty & Wellness), Telecommunications, and Online English Education.

• Core experience includes:

  • End-to-end sales order processing, custom quote formulation, and order verification for small to large-scale institutional projects

  • Managing vendor and retailer communications via outbound phone calls and email channels to verify inventory availability, lead times, and custom color/sizing specifications

  • Maintaining e-commerce product databases via Product Information Management (PIM) systems and digital storefronts

  • Auditing, formatting, and uploading digital assets, campaign banners, barcodes, SKUs, and promotional pricing

  • Cross-functional coordination with internal warehousing, logistics, and account teams to prevent fulfillment delays and pricing mismatches

  • Delivering frontline customer care, billing inquiries, and basic technical support

Career Highlights / Relevant Projects

• Successfully managed end-to-end quotation workflows and order verification for large-scale institutional furniture projects, coordinating directly with external retailers, custom manufacturers, and internal warehouse personnel to maintain zero-error fulfillment standards.

• Efficiently handled high-volume order spikes during regional school reopening peak seasons by structuring a prioritized task triage system (categorizing accounts by urgency and delivery turnarounds via Trello and Asana) to ensure 100% on-time delivery.

• Led the digital product catalog and campaign asset coordination for an Australian health and beauty brand, accurately preparing, editing, and uploading product imagery, SKU parameters, and promotional pricing matrices across multi-channel retail partner portals.

Skill Proficiency + Tech / Software Proficiency

• E-Commerce & Operations Management: Product Information Management (PIM) Systems, Shopify, Sales Order Processing, Quotation Preparation, SKU/Barcode Auditing, Inventory Verification

• CRM & Project Coordination Tools: HubSpot, Trello, Asana, Microsoft SharePoint, Okta

• Customer Support & Communications: Inbound/Outbound Calling, Email Management, Vendor Outreach, Logistics Support, Technical Troubleshooting

• Digital Media & Asset Preparation: Basic Graphic & Image Editing (Website assets and campaign banners)

• Hardware & Work Setup: Fully equipped with personal computer hardware and reliable internet; experienced and comfortable using time tracking and activity monitoring software (such as Time Doctor and proprietary monitoring tools).

Work Availability / Schedule Specifics

• Availability: Immediately available to start full-time work (40 hours/week) with zero rendering or notice period requirements.

• Shift Preference: Amenable to full-time arrangements (open to part-time if required), adaptable to international business hours including Australian day-shift schedules.