Should You Hire Filipino Remote Workers? A Big YES to That and Here Are 10 Reasons Why

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Worked closely with the CEO in developing social media contents.
• Assisted in developing concepts and related articles for their website development
• Performed administrative and marketing tasks

• Managed, updates client’s product inventory, product images and prices of online store through Shopify and WordPress
• Submits monthly report of competitor’s prices
• Handled the marketing and advertising through contacting popular bloggers and promote website content.
• In-charged of managing social media accounts, content and upload.
• Acted as the main customer service support for customer inquiries and returns.
• Responsible for updating accountancy work through Xero from managing and securing invoices to reconciliation
• Prepared meeting agenda and minutes for weekly meeting.

• Social media marketing - creating content and captions, posting and advertising
• Website management - align social media content with their Wix website, including special offers
• Email marketing - creating and aligning content through email marketing campaigns using Mailchimp or Wix
• Ad hoc design work using Canva
• Marketing intelligence - monitor competitor marketing activities, conducts competitor analysis and the like
• Propose social media marketing strategies to increase brand awareness

• Monitored various Amazon promotional deals, including Lightning Deals, Best Deals, and Deal of the Day.
• Listed flash deals to ensure they meet Amazon's standards, including accurate product information, images, and pricing.

• Managed online campaigns, effectively driving brand awareness and opening multiple store branches.
• Increased monthly sales revenues through social media postings and ad. 
• Designed and created their website and e-commerce store.

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

Customer Engagement & Sales:

• Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
• Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
• Handle objections and provide tailored solutions to meet customer needs.
• Close sales opportunities with potential leads provided by the client or generated independently.

Lead Generation & Prospecting:

• Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
• Maintain a consistent pipeline of leads and ensure timely follow-ups.
• Collaborate with the client to refine targeting strategies for maximum conversion.

• Process payments, invoices, and orders accurately using the client’s designated programs and systems.
• Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
• Ensure compliance with data accuracy and confidentiality standards.

Reporting & Administrative Support:

• Prepare regular sales activity reports, performance metrics, and market feedback.
• Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
• Provide feedback on customer trends and potential areas for business improvement.

• Work closely with the client’s team to align sales strategies with overall business objectives.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
• Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

• Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
• Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
• Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
• Provided clear and accurate information regarding products, services, and promotions.
• Documented customer interactions, ensuring accurate records for follow-ups and account management.

• Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
• Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
• Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
• Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
• Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

• Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
• Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
• Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
• Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
• Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
• Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
• Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

• Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
• Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
• Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
• Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

• Managing Junior and Entry Level Web Developers and Designers Performance Level based on the standard of the Company
• Teaching and Training Junior and Entry Level Designers
• Developing and Creating client websites dynamically using WordPress as CMS, and MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• The migrating website from the Development server to the Client's own hosting
• Provider Editing Photos and Images for the clients Enhancing photos
• Creating Basic SEO, Meta tags, and Google Analytics.
• Creating and maintaining Google Webmaster tools

• Developing and creating client website dynamically using WordPress as CMS, MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• Migrating website from Development server to the Client own hosting Provider
• Editing Photos and Images for the clients / Enhancing photos
• Creating Basic SEO, Meta tags, Google Analytics.
• Creating and maintaining Google Webmaster tools

• Creating a customized theme for the companies products like Mirrors and TV.
• Modify theme and plugins based on the client request.
• Server management tasks. Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

• Creating a LearnDash Management System
• Responsible for Website Maintenance and Updates of all Wordpress Websites
• Responsible for WooCommerce updates for Sales and Invoice Related Issues on ECommerce Websites
• Modify theme and plugins based on the client request.
• Migrating website from Development server to the Client own hosting Provider 
• Server management tasks.
• Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

•  Created a customized WordPress theme for the Company
• Responsible for Website Maintenance and Updates of all WordPress Websites
• Migrating the website from the Development server to the Client's own hosting Provider
• Server management tasks and maintenance using Cpanel
• Creating a wide range of graphics and layouts for product illustrations, and websites with software such as Photoshop and Canva.
• Developing social media content plans that are consistent with the company’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Managing daily social media posts.
• Communicating with social media followers, including responding to queries in a timely manner.
• Using analytical tools such as Google Analytics, GoogleMy Business, SEMRUSH, and Facebook Insights to monitor and evaluate the company’s social media presence and performance.
• Preparing monthly reports on social media marketing efforts.
• Monthly website maintenance.
• Other website-related tasks assigned on the day to day basis.

•  Designing and developing the website’s architecture as well as building new features and functionalities
• Building and implementing new themes
• Establishing and guiding the website’s architecture
• Ensuring high performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Building the website front-end and conducting website performance tests
• Handling the backend of the website, including database and server integration
• Using Photoshop for editing graphics and images for websites with software such as Photoshop and Canva.

• Design and implement high-converting marketing funnels using tools such as Clickfunnels and HighLevel. 
• Develop, build, and maintain websites and eCommerce stores in Shopify and WooCommerce.
• Manage online course platforms with content setup, SEO optimization, and email tool integration.
• Integrate and automate email marketing campaigns using ActiveCampaign, Infusionsoft, and other tools.
• Set up and configure Google Analytics, keyword research, and implement technical SEO best practices.

• Create and maintain webpages using a CMS platform, ensuring content is accurately applied and designs are accurately translated into functional webpage layouts.
• Utilize tools such as WYSIWYG editors and drag-and-drop webpage builders to build and customize web pages.
• Upload, organize, and locate content, including images, videos, text, and resources, from the Media Library, other tools/sites, and the Digital Asset Manager.
• Collaborate with team members to ensure alignment with website functionality, SEO, UX/UI, and design goals.

• Able to do edit, update and delete Website and Database for Client website
• Knowledge of WordPress Edit for clients' websites
• Knowledge of WordPress HTML Coding
• WordPress Blog Publishing
• Communicate with clients to know their specific need for the enhancement or alteration to their respective websites via Aircall for call response and Hubspot for email replies 
• Write reports and follow-ups to AMs and clients for the projects.
• Performs HTML and CSS programming to edit the websites.
• Update, Edit, and Add Blog to Client’s web pages via WordPress and via Frontend
• Communicate with the entire team to help finish tasks.
• Do necessary ADHOCs when there’s no ticket or no request from clients.
• Responsible for doing Quality Assurance to check if the Client's requests are executed properly.

• Able to do Google Earth Syndication for Client
• Knowledge in Off-page SEO
• Able to do SEO AutoPilot where I'm the one posting the campaigns and blogs that will be posted to all the social media platforms and other profiles of the Clients.
• ASA Publishing includes press ads and other social media ads.
• Able to do Cloud Syndication where all of the contents including images, videos, blogs, and other campaigns
• Podcast Syndication, Able to upload client's podcast and post it on their profiles 
• GNEWS Publishing, uploading articles with keywords that helps for the ranking and news on google.

• Performs a combination of duties necessary to monitor, maintain, and control the operation of the bank Alarms and CCTV System as well as maintain contact with the Armored Car Units and Response Team via use of a two-way radio or cellular phone.
• Monitoring branches and offices thru CCTV cameras and alarm system ensuring that all security devices are functioning in compliance with established procedures.
• Identify and evaluate the complexity and criticality of calls or alarm signal received from branches and take steps necessary to address such concern.
• Determine area of alarm, notify officer, the nearest police (is necessary) and response team and instruct them to evaluate the situation, notifying the Corporate Security Officers of emergency (if any);
• Reviews daily activities and compiles data relating to operational activities and reports to include daily alarms received, defective alarm system or CCTV system and other branches concerns.
• Maintains accurate account of all activities in the Daily Journal to ensure that all events are properly documented and maintained.
• Performs other duties and responsibilities as may be required.

• Able to do Google Earth Syndication for Client
• Able to make/ Create Videos for client’s YouTube channel and other social medias
• Knowledge in Scraping of websites to boost client’s website
• Able to find Directories/Niche websites for client’s need
• Knowledge in Technical SEO like editing campaigns, blogs and websites via backend 
• Knowledge in Off-page SEO.
• Knowledge in Creating meta description and meta title for clients blogs, page and website subpage.
• knowledge in lead generation that helps get clients additional clients for business purposes.

• Recovers data from computer hard drives, including those that have been damaged or erased and analyzes data for clues and evidence, and may trace hacks or gauge the effects of malware on an information system.
• Takes custody of equipment used in crimes, including computers, thumb drives, CDs and DVDs, backup tapes, smartphones and digital cameras
• Uses imaging software to copy data and disks
• Uses file recovery programs to search for and restore deleted data
• Monitors and maintain the chain of custody for evidence
• Writes reports and documents procedures regarding various cybercrime cases

• Supports VMware ESX 3.5, ESXi 5.0 – 5.5 and vSphere 4.0/4.1, 5.1 Windows Platform such as Windows 2000/2003/2008/2012.
• Configure and Manage VMware Vcenter
• Configure and Manage Microsoft Active Directory, DNS, DHCP
• Performed Vmotion Vstorage Motion
• Respond to all issues unresolved by Tier I/II support groups.
• Local and remote server management 
• Server builds, transitions and retirements; adherence to strict check lists and formal sign off processes 
• Expedient, organized and well communicated production changes and critical patch deployments 
• Participate in infrastructure design; provide insight into server platforms, OS and build strategies 
• Coordinate remote servers builds with regional teams 
• Interface with network teams to ensure the server can see the required networks and is remotely accessible 
• Coordinate with the various tools teams (backup, monitoring, software distribution, AV, etc.) to ensure all required agents are installed and functioning on the base server 
• Perform the OS and core technology installation tasks ensuring full compliance to departmental build checklists 

• Active Directory Migration From Windows 2003 to Windows 2012
• Migration of VMware vSphere, Vcenter 3.5 to VMware vSphere, Vcenter 5.5

• Handles 10000 server support of Procter & Gamble
• Handles and resolves storage related incidents.
• installation and configuration of VERITAS NetBackup Storage Software
• This includes NetBackup Ver. ( 3.41, 5, 6) both Master and Client Servers
• Daily and Weekly Monitoring of NetBackup Reporting database servers.
• Management of Backup policy including Differential, Full and user daily
• Server Installation includes ( Windows 2000 Server and Windows 2003 Server)
• Performs maintenance check for CPU utilization and storage capacity
• VMware server management
• Management of Blade Servers
• Active Directory management of users, computer and groups
• Remote administrations and installation using different remote applications (RDC, Terminal Servers, PC Anywhere, ILO)

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 5.5
• Management of Windows 2003, 2008, 2012 Servers
• Performed Server Builds for the client
• Performed monthly windows patching
• Implement GPO policies such as removal/adding of software applications in workstations, servers as per client’s request

• Migration of Windows 2003 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.0 to 5.5
• Configuration and Implementation of WSUS for the client

• Configure and Implement Microsoft Active Directory
• Maintaining and administration of Windows 2003 Server, Windows 2008 Server
• Configure and managing Lotus Domino Servers
• Managing, Configuring and Implement DHCP, Active Directory, DNS, DFS, RAID Configuration
• Managing and configuring WSUS Server
• Maintaining all patch levels of server thru WSUS Server
• Maintaining all patch levels in VMware Esx host
• Maintaining, Managing and Configuring Symantec System Center
• Managing VMware Vmotion, Vstorage Motion
• Managing disaster recovery on Active Directory, DNS, DHCP, DFS
• Configure, Managing Server Builds on IBM xSeries hardware
• Configure, Implement VMware ESXi Servers
• Configuration and Implementation of VMware Vcenter 
• GPO, Implementation and Configuration
• Server Installation Windows 2003 Server, Windows 2008 Server
• Server Installation includes ( Windows 2000 Server, Windows 2003 and Windows 2008 Server)
• Performs maintenance check for CPU utilization and storage capacity
• Configure VMware ESXi Servers
• Implement, Configure DNS, DFS, RAID Configuration

• Trained Helpdesk in creation of domain accounts, password resetting, unlocking accounts
• P2V migration of Servers
• Implement Active Directory on VMware Platform

• Handles server support of different clients
• Provides technical support to clients in terms of hardware, software and networking administration
• RAID hardware and software configuration, management and migration
• Server Builds and Configuration
• Troubleshooting/repair Server Hardware and Software
• In-charge of setup of wireless networking.
• Provides installation and maintenance of internal PC hardware components and peripherals, and setting up local area network (LAN connectivity of PC’s)
• Provides setup of printers, scanners and other computer peripherals
• Troubleshooting/repair of printers, laptops, desktops, servers, UPS, etc.

• Supports Client’s VMware Vsphere 6.7, Windows Platform such as Windows2008/2012/2016/2019
• Supports, Manage Client’s Vmware Horizon View (VDI)
• Configure and Implement Vmware Vcenter
• Performed vmware server cloning
• Performed MS SQL Clustering on server builds
• Performed RDM disks creation
• DNS record creation
• VMware Vcenter server builds 
• Handles Incident, Problem and Change Management
• ADFS Management and configuration

• Migration of VMware machines from old vmfs storage to new vmfs storage
• Migration of VMware vdi machines to new VMware horizon view server

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 6.0
• Management of Windows 2003, 2008, 2012 Servers
• Performed VMware Monthly Patching
• Performed VMware server cloning
• MS SQL Installation
• Apache Web/Tomcat Installation, Configuration
• DNS creation for client’s newly create site
• Performed Server Builds 
• Performed Server Builds in AWS via EC2 instance
• Performed Server Patching thru AWS SSM

• Migration of Windows 2008 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.5 to 6.0
• Configuration and Implementation of MS System Center Configuration Manager

• Taking inbound and outbound calls
• Assessing customer situation and providing payment options based on their financial status
• Enrolling customers to hardship programs to help manage their credit card payments 

• Conduct day-to-day training coordination, planning, and implementation across multiple teams
• Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
• Training and managing Offshore team members

• Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
• Processing returned Lease renewal document
• Processing owner to pay bills and utility invoices to tenants
• Sending Entry Notices Planning Routine inspections
• Managing Smoke alarm database
• Processing Tenancy Applications and following up necessary documents via call/email
• Approving Tenants and uploading to Property Management Software
• Tracking rent/invoice arrears and sending reminders/breach notices.
• Uploading new business handovers/file pick ups in Property Management software
• Creating Management Agreements for new businesses
• Creating Sales and Rental Proposal web books
• Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
• Creating Virtual Tours

• Phone and Email support for Microsoft Licensing concerns
• Taking escalation calls for on-premise and cloud based licenses
• Providing support to Agents related to customer concern
• Sending End of day report for unmet service level requirements

•  Tenancy Application
• Processing Lease
• Renewal Documents
• Managing maintenance requests though Console's Maintenance Manager
• Processing utility bills and tenant charges
• Following up on pending invoices & issuing breach notices
• Routine Inspections
• Sending out Vacate packs to outgoing tenants
• Completing Rental Reference requests on behalf of the Property Manager
• Requesting RateMyAgent reviews
• Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
• Other Adhoc Tasks

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims

• As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
• I have taught basic English and Advance Business English for adult professionals and children.
• I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
• I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
• I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
• When it comes to teaching, I adjust myself depending on the level of the students
• I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
• For younger students I can make it fun
• For adults I make it formal and relatable/applicable to their work or everyday life.

• With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
• I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
• I enjoyed being a cold caller even with a time tracker.
• I have learned some skills in being a cold caller such as.
  • Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 
  • One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
  • Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

• I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
• I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
• I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.

• Managed supplier invoices for purchases for jobs and stock items, and matched them to system receipts for posting to the General Ledger.
• Also worked in monitoring invoices and ordering the company's supplies and workshop stocks for their branches.
• Rendered additional assistance with expense account management and with general admin duties.
• Worked closely with business owner, financial manager, sales officers, and job technicians for the proper allocation of work receipts and inventory issuances.

• Manage daily branch operations consistent with internal controls and approved policies.
• Assist the Business Manager in increasing the branch profitability and ensure customer satisfaction thru quality service.
• Promote employee engagement.
• Review and approves transactions within authority limit.
• Perform custodianship functions in accordance with the approved matrix.
• Ensure compliance with regulatory requirements.
• Supervision of all branch transactions.
• Cash management - ensure cash supply and demand are met and within the limit on a daily basis.

• Tasked to review all the day to day transaction of tellers and cash officers.
• Maintain all files of cash hub and all documents properly approved prior to filing.
• Monitor balancing of the cash account.
• Designated to process outward clearing checks.
• Assigned to prepare regular and required reports.
• Responsible for monitoring and preparation of cash hub expenses.
• Assist Auditors during yearly audit and provide requested documents for review.

• In-charge of invoicing, archiving email of supporting documents for reference, and ensuring correctness of entries upon fulfillment in DEAR software and shopify platform.
• Worked closely with operations, customer service, accounting and dispatch teams. 

• PSD to HTML, CSS, jQuery/JS, PHP
• Front-end Developing (UI/UX) - Backend Development
• Wordpress/Shopify Website Development
• eCommerce Website Development
• SEO/Speed Optimization

• Slicing AdobeXD, PSD, AI to WordPress pages or to pure HTML/CSS
• Code the frontend of the website (Responsive website)
• WordPress Free/Premium theme modifications
• Back-end Development
• Business Directory Website Development
• Setup google analytics / google map
• Verifying google webmaster tools
• SEO
• Site speed optimization

• Back-up and updating clients website each month (plugins/themes and WordPress version)
• Edit clients WordPress websites
• Enhancing client's images to be posted to their website
• Fulfilling client's customers order via Woocommerce
• Adding/Editing products via Woocommerce
• Submitting business infos to Australian business directory sites as link building
• On-page Optimization (on-page SEO)
• Creating/Posting articles to web 2.0 websites such as (wordpress.com, weebly.com, tumblr.com, blogger.com, etc...) also one of the best way of link building strategy

• Slicing AdobeXD, PSD, AI to WordPress pages or to pure HTML/CSS
• Code the frontend of the website (Responsive website)
• WordPress Free/Premium theme modifications       
• Back-end Development
• Business Directory Website Development
• Setup Google Analytics / Google Map
• Verifying Google webmaster tools
• SEO
• Site speed optimization

• Installing plugins/modules to website (Social Engine v3 and v4.)
• Basic server administration (backup each week, sorting email accounts/FTP accounts, filtering incoming emails, assisting gigenet/arvixe server administrator when server is down, etc.)
• Managing admin panel to our website (sorting users/admin accounts, creating/building test websites, etc.)
• I also personally do mockup designs when I have vacant time or urgent designs that will be made.
• Do email marketing system with mailchimp.com and/or benchmark.com
• Sorting his taxes (Balancing its figure in different sheets, locating entries from bank accounts with receipts, etc.
• Sharing thoughts or brain storming about ideas of implementing features and design to website.
• Researching (Searching best dedicated server every 2 years to migrate old files, Searching businesses on particular places, etc.)
• Gathering tasks with the boss then will distribute tasks to programmer and designer.
• Reviewing mockup designs from designer for final approval to the boss.
• Checking programmer's what’s been done each day, if still can find bugs then list them down and send the list back to programmer to fix.

• PSD / Adobe Illustrator to WordPress pages
• Front-end Development (UI/UX)
• Back-end Development
• WordPress theme modifications
• Creating cPanel account via WHM
• eCommerce Website Development
• Setup google analytics / google map
• Verifying google webmaster tools
• SEO

• Managing in hardware installation and maintenance of workstations, servers, networking equipment, automation system, and other supporting hardware and software’s of the entire Negros Oriental Area, some part of Negros Occidental Area and Siquijor Island.
• Configure the IP, and the DNS address settings to connect to the Data warehouse.
• Installation of Operating System and application software on Windows.
• Posted official receipt made by the collector and new accounts.
• Designed posters, banners, leaflets, etc.
• Create user accounts and established role based permissions.
• Coordinates hardware and software changes and upgrades to servers, gateways and workstations according to the company standard.
• Add new users to hubs and switches.
• Supervised backup and disaster recovery operations.
• Set up conference meetings with necessary technology (laptops and projectors).
• Developed a Certificate of Ownership system in which will be able to edit, delete and detect serial numbers using Microsoft Visual Basic 6.0 programming language.
• Remains up to date on products available to the market.

• Provide user helpdesk & desktop support for Windows 98, XP, Microsoft office and more.
• Install, configure and troubleshoot desktop systems and workstations.

• PSD/Figma/Invisionapp to responsive website
• Build own builder and templates
• Custom WordPress theme/plugin development (ACF, Custom post type, Elementor, wp query, hook and filter, etc)
• HTML/CSS/SASS/SCSS/jQuery/PHP/Bootstrap 4 and 5
• Backend Development - Site speed optimization

• PSD to responsive Wordpress pages
• WordPress theme/plugin modifications (ACF, Custom post type, vc_map, wooCommerceetc)
• Shopify frontend modifications
• Site speed optimization
• SEO

• Tax Compliance & Preparation
• Payroll
• Bank Reconciliation
• Internal Auditing
• Accounts Receivable Management
• Account Payable Management
• Bookkeeping
• General Ledger

• AP Management 
• Disbursement
• General Ledger
• Financial Reporting
• Financial Consolidation 

• Handled diverse clientele from AU, US, Canada and some EMEA region
• Produced timely and accurate financial and progress reports and submitted for consideration during key decision-making process.
• Managed all aspects of daily account operations of high volume clients(mostly US and AU clients) in accordance with each individual company policies and procedures, including payment execution and account monitoring.
• Managed general ledger reconciliations, conducted financial statement analysis, and generated detailed reconciliation reports.
• Contributed to weekly meetings with managers by providing feedback and collaborating on the development and execution of new ideas.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success Maintained payroll information by calculating, collecting and entering data.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Gathered data on taxable income, deductibles and allowances for tax preparation.
• Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws to meet needs of customers/clients (AU- ATO Lodging, BAS, IAS, PAYG, GST, CGT, FBT, Super; US - Income, Sales, Payroll, CGT; EMEA - VAT).
• Researched technical tax issues to define tax effect or impact of certain tax positions.
• Used different accounting software like Quickbooks, Xero, Freshbooks, MYOB, Microsoft Dynamics, and Oracle EBS Licenses & Certifcates PICPA Member CPA Institute of Certified Bookkeepers UK QBO ProAdvisor Certified Xero Advisor Certified University of Santo Tomas

• Produced reports on transactions with metrics for management and shareholders to easily and transparently understand company direction.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Completed year-end closing processes with controller
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Provided journal entries and performed accounting on accrual basis.
• Trained new employees on accounting principles and company procedures. Work Experience

• Managed and reviewed month-end closing processes, ensuring timeliness and accuracy of financial reporting.
• Used different softwares like Xero, QBO and bill.com
• Led monthly account reconciliations and identified discrepancies
• Provides overview and financial insights in addition to Monthly
• Reports Handles all client communications (US shift)
• Review monthly accruals and prepayments;
• Review Fixed Asset Schedule;
• Review AP and AR Schedules
• Collaborated with cross-functional teams to successfully complete annual audits
• Review basic day-to-day financial processes handled by the team to ensure financial accuracy

• Creating Social Media Content
• Creating Contract templates
• Making Brochures and Proposal
• Sending contracts and monthly reports to the clients

• Follow up appointments with the interested buyers and sellers
• Sales and Marketing of properties that are for Sale
• CRM Management

• Social Media Prospecting
• Sales and Marketing of the services that theclient is offering
• CRM Management

• The full cycle hiring process
• Manage both clients and candidates’ expectations
• Provide client’s feedback / follow up to candidates after stages of the interview
• Present job offers and job offer letter
• Perform background check
• Engage in networking activities to source candidates
• Post job descriptions and advertisements utilizing various job sites
• Interview and hire qualified candidates

• Identified and pursued new business opportunities through targeted market research and networking.
• Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
• Built long-term partnerships by understanding client needs and delivering tailored solutions.
• Collaborated with cross-functional teams to ensure smooth service delivery.
• Monitored industry trends to refine business development tactics.

• Managed daily service delivery across multiple client accounts
• Acted as the main point of contact for client concerns and escalations
• Led a team to ensure smooth operations and high client satisfaction
• Monitored SLAs and KPIs to maintain service quality
• Conducted regular client check-ins and performance reviews
• Implemented process improvements for better efficiency
• Collaborated with internal teams to align on client needs
• Handled onboarding and ensured seamless transitions for new clients
• Maintained strong client relationships and drove retention

• Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
• Conducted regular check-ins and performance reviews to assess service impact.
• Improved client onboarding experience, reducing churn by 30%.
• Collaborated with delivery teams to align service strategies with client goals.

• Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
• Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
• Partnered with hiring managers to ensure successful placement and onboarding.

• High Resolution Designs and layouts for large format printing, editing, photo retouching, logo enhancement
• Enhancement of low resolution file, conceptualizing new layout for clients with no ready file, color correction, idea in operating large format printer

•  Enhancement of low resolution file conceptualizing new layout design, color correction in three different large format printers such as Nur Fresco, Grandjet Classic, Grand Jet s300.

• Conceptualizing and rendering modules using 3D max, (Billboards and Indoor designs)

• More on conceptualization screen printing designs,
• Doing layouts for sand blasting. 

• I used to handle accounts such as glamlab manels

•  Photo enhancement
• Color management FA works

• I made them won the pitch for my first week of service (2009).
• Used to handle packaging designs, and 3D designs booths/kiosks
• Handled some international accounts for Advertising Services used for newspapers and websites.
• Creating story boards (Acting team leader) if our team leader is not around
• Handling 5 Designers for briefing newly ordered projects
• Validation of designs before sending to clients
• Concepting creative ideas for marketing communication purposes
• Brainstorming with creative directors, managers and other designers
• Designing Booth designs for Events

•  Handling multiple clients with different design requirements mainly for website social medias web apps and printing use as freelance.

•  Handling multiple clients around the globe with different design requirements mainly for website social medias web appsand printing use.

• Cover design and internal pages for Singapore and HK Financial reports (Annual report / ESG/ Interim)

• Provides engineering support for the following product offers: (Precision Cooling, Packaged HVAC systems, precision chillers, data center mechanical infrastructure and Containment systems).
• Performs pipe sizing, duct designing, system selection. Managing tender schedule and review tender documents such as technical specifications, drawings, schedules & etc.
• Prepares complete technical product selections. Generate quotations. Prepares complete compliance report. Provides technical support to clients and provide solutions to their cooling requirements.
• Coordinate with the BDMs for project status and updates.

• Performed space planning, calculations (cooling load, mechanical ventilation, indoor air quality, smoke extraction, stairwell pressurization, fireman’s lift pressurization and etc.) and layout of mechanical plans (equipment and layout configurations, duct works, refrigerant and chilled water piping layout and other mechanical details),
• Was part of 
• Ensured all work is in compliance with applicable codes and standards (ASHRAE 62.1, ASHRAE 90.1, NFPA 92, SMACNA and other local codes),
• Attended technical and coordination meetings internal and external as needed by the company,
• Prepared design criteria and equipment technical specification,
• Reviewed and evaluated all submittals (quote and technical documentation of equipment proposal submitted by contractors),
• Supported other trades(architectural, structural, electrical, fire protection, plumbing and sanitary) in execution of plans to meet.
• Contributed to office projects and commercial fitouts, including high-rise offices, malls, restaurants, and residential spaces. Successfully assessed technical specifications for various office projects in Australia, selecting suitable equipment to meet cooling requirements. changing needs and requirements.

• Perform engineering duties in planning and designing tools, engines, machines and other mechanically functioning equipment.
• Oversee installation, operation, maintenance, and repair of equipment such as centralized heat, gas, water, and steam systems.
• Read and interpret technical blueprints, technical drawings, schematics and computer-generated reports, confer with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
• Research and analyze customer design proposals, specifications, manuals and other data to evaluate feasibility, cost, and maintenance requirements of design applications.
• Specify system components or direct modification of products to ensure conformance with engineering design and performance specifications.
• Managing projects using engineering principles and techniques.
• Preparing product and project reports and documentations.

• Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.

• Locating actual debtors by using different skip tracing tools and search engines.
• Getting possible leads and individuals contact information that will lead to the actual debtor.
• Contacting debtors and 3rd parties for possible collections.

• Help executives and conduct day-to-day activities to manage operations through data management and skip tracing.
• Aided clients in recovering unclaimed funds by sourcing and verifying individual details using skip-tracing tools, social media, and specialized Australian online databases, ensuring utmost privacy protection.

• Developed a contact list of potential leads such as business name, branches, website, social media, emails, contact numbers and address within Australia for different business categories.

• Crafted diverse, SEO-optimized content including blogs, ad headlines, and product descriptions, ensuring high search engine visibility.
• Tailored content to client preferences, audience, and purpose, with keen emphasis on clarity, engagement, and effective calls-to-action.

• Optimize website content for search engines (SEO), enhancing visibility and driving organic traffic.
• Writes and edits engaging blog posts and articles to foster audience engagement and brand authority.
• Compose compelling copies for social media marketing campaigns across platforms like Facebook and LinkedIn, targeting specific audience demographics.
• Use WordPress as an integrated CRM, expertly managing and publishing articles while overseeing the entire website. Designed dynamic landing pages, ensuring seamless functionality and optimal user experience across desktop and mobile platforms.

• Manage client database.
• Schedule appointments.
• Respond to customer inquiries and requests
• Tools Used:
  • FollowupBoss
  • RealGeeks
  • Zillow/Premiere Agent Inbox
  • Opcity Broker Portal Mobile App
  • Realtor.com
  • GNIAR MLS

• Prospect and conduct lead generation activities for new listing appointments.
• Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
• Tools used for work:
  • RESIMPLI
  • Smarter Contacts
  • Google Suite
  • Slack 

• Placing outbound phone calls to potential leads-
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Call potential customers by following calling list provided by supervisors.
• Answer any questions that the potential customer asks to the best of ability
• Tools used for Work:
  • Zencall
  • Podio

• Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
• Read e-mails and sort them according to priority ·
• Ensured that all the e-mail communication activities are performed in accordance with the company policies
• Tools used for work:
  • Zendesk
  • Slack
  • Google Suite

• Assist and answers customer queries.
• Assist customers with their billing concerns
• Process Payments, Account Changes,
• Service Plan Changes, Upgrades, and Downgrades
• Assist customers in processing online orders, shipping and tracking of new and replacement devices
• Provide basic troubleshooting steps.
• Tools Used: CRM

• Assigned as Property Accountant in Bayview International Towers Condominium Assoc, Inc. – property managed by Prospect, Inc.
• Responsible for the strict implementation of the organization’s accounting procedures, maintenance of accounting records, and preparation of financial statements and reports of the managed property
• Prepares Annual Budget and monitors its implementation and compliance
• Handles tax payments and tax returns requirements
• Coordinates with external auditors due to auditing activities
• Represents the company in the Board of Directors’ monthly meeting of the managed property
• Conceptualized board meeting reports such as President’s Report, Agenda, Secretary’s Certificate, and Minutes of the Board Meeting

• Assigned as General Accountant of Raffles Solutions & Services, Inc. – affiliate of Technopaq, Inc.
• Responsible for overseeing the maintenance of accounting records such as daily transactions, monthly/yearly statutory & governmental reports
• Prepare financial statements and other reports needed by the management
• Coordinate with external auditors due to auditing activities
• Ensure timely payment of taxes and filing of required returns to the BIR

• Supervising a team of six (6) accounting staff in the day to day accounting process such as revenue, disbursement, and inventory section
• Monitoring internal controls and ensuring that accounting activities are in accordance with legal, government and company policies
• Prepare financial statements, annual budget and other reports needed by the management
• Handles payroll/commission processing for 45 employees
• Finalize tax computations and ensure proper imposition of taxes

• Performs assurance services to identify whether the financial statements of my clients are established in accordance with the generally accepted financial reporting standards
• Perform full audit cycle from applying audit techniques (risk assessment, analytical review procedures, sampling approach to test process efficiency) to present the audit findings and areas for improvement effectively and confidently to the management
• Summarizes audit exceptions, areas of improvement, saving opportunities and fraud identified in the performance of the audit procedures, rules and regulations, and determining financial exposure and its impact on operations
• Prepares and compute draft annual Income Tax Return

• Bookkeeping
  • Monitor and check all day-to-day accounting activities and accounting entries for all transactions and verify the accuracy and completeness of all schedules, documents and forms
  • Ensure compliance with deadlines of accounting activities, financial reporting, government regulatory requirements, tax compliance
  • Recommend new and enhanced work processes as well as preventive actions to avoid potential problems
  • Monitor and analyze accounting data and produce financial statements and management reports
  • Continuously reviews processes, procedures and recommends changes to improve or simplify work
• Taxation
  • Prepares all tax returns on timely manner based on applicable BIR regulations and ensure e-tax returns are submitted and paid on time
  • Prepare reconciliation of all tax returns with financial accounting records and give advice on various tax implications
  • Ensure monitoring of tax updates, communicate developments and create strategies on changes of taxation
  • Attend other matters in compliance with the BIR regulations such as preparation of LOA requirements
• Payroll
  • Perform payroll processing and validation of all payroll inputs and payroll calculations
  • Timely submission of validated reports for payment of monthly withholding taxes on compensation and monitoring of monthly government remittances to SSS, HDMF, PhilHealth
  • Facilitate year-end activities related to payroll ensuring proper financial reporting as well as employee and governmental reporting accuracy and timeliness

• Virtual accountant using Xero and QuickBooks online for USA and Australian clients on a part time basis paid on the hours worked
• Quarterly taxation for an Australia-based sole trader
• GST and BAS preparation

• Worked as a Virtual Assistant. We worked on different clinics in the U.S.A.
• Calling leads whose age are 65 and above with health insurances as qualified to have a consultation for their knee pain problem.
• We also do Lead Generation, Data Entry, Data Mining, Custome Service, and Video and Photo Editing for business promotion.
• Tools that we used are Skype and Dialpad for calling leads. NoCRM tool for lead information and data entry.
• Google Docs and Google Sheets for reports, and Engage Spark for sending SMS and Roundcube for email proposals.

• Computer Instructor and Hardware Technician
• I was teaching computer subjects for elementary and highschool level.
• Also, I was also responsible for the hardware and software maintainance of the school's computer laboratory. 

• We were so called "Universal Agents" because we handled technical support, billing, customer service, and sales.
• I became part of the support team  on my second year with the company wherein we handled supervisor's call all the time.
• It was a stepping stone for us to be supervisors of the campaign.
• The company we support was Time Warner Cable.
• We handled customers using Cable TV, Digital Landline Phone, and Internet Service
• Part of our job is to make sure every call is a sales call. Making sure that customer will be interested on having additional services depending if its Cable TV, internet or Home Phone.
• We used tools that came from Time Warner Cable. Tools for customer information, tools for checking outages, tools for making sales as it is connected to the dispatch team for them to know updates about our sales and technician schedule of service installation. 

• We support customers having issues with their laptop and desktop computers.
• It includes windows operating system installation and support for software application.
• It was a complete hardcore technical assistance that we do so part of our responsibility is to make sure customer can follow the instructions being given to fix issues.
• We also handled case management at the same time wherein in we make sure that we handle customer's concerns even the issues are all fix.
• We call them to ask if the issue still occurs and of course fix the problem without them calling us again.
• We use a software tool which was owned by DELL company wherein it handles all customer information and all the steps troubleshooting.  Information about DELL computer products can also be found on the DELL tool. 
• We also use Dell's main website for updates on its hardware and software parts.

• We do pure outbound calls to produce sales everyday.
• We handled different private health insurances and Medicare.
• Using customer insurances to create orders of different medical equipments depending on their needs.
• After a year, I was promoted as a team leader where I handled 2 teams.
• I coach them, listen to calls, and train them to be more effective when it comes to sales.
• We used tools such us Vicci Dialer, Google Docs and Goodle Sheets for creating reports and entering data of successful sales.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Help customers determine their needs then provide proper recommendations to solve their problems
• Ask all customers for referrals
• Develop strong relationships with customers and look for opportunities to further expand their products
• Take full advantage of company training sessions and literature to remain current with product offerings
• Keep all store areas clean and organized
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Accept delivered packages and ensure proper amount is inside.
• Unload merchandise.
• Mark items with identifying codes, such as price, stock, or inventory control codes.
• Stock shelves with unpacked items.
• Ensure label is clear and visible.
• Help customers fill orders.
• Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
• Compute price of merchandise.
• Keep records of sale.
• Prepare merchandise for shipment.
• Replenish inventory.
• Ensure customer received product.
• Replace damaged or missing products.
• Operate forklift to lift or place merchandise.
• Work with salespeople on inventory and orders.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest 

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
• Purchasing assistants work closely with specific departments to gather.
• Submit orders or work across the entire organization.
• In this role, purchasing assistants record purchases at the time of request.
• Submit these orders for final approval from the department manager or the purchasing manager.

• Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
• They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
• They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
• In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

• Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
• They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
• Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

• Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
• They may issue bid requests and review and submit contracts.
• Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
• More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

• Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
• To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
• Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

• Familiarizing yourself with the company’s mission, vision, and goals.
• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
• Educating customers, retailers, and distributors about our products.
• Creating website and social media content in order to drive brand awareness and attract new customers.
• Building rapport with customers and vendors.
• Monitoring customer feedback and escalating complaints to the marketing department.
• Tracking customer preferences, metrics, and media campaigns.
• Representing the company at product launches, events, and trade shows.
• Brainstorming ideas and participating in training and workshops.
• Maintaining a positive image of the brand at all times.

• Manage day-to-day operations of business.

• Worked for an Australian company tax agent on lodgments and email management.

• Audio class to Taiwanese professionals

• Bookkeeping and office administration

• Invoicing and collection
• Email and calendar management
• Research tasks
• Transcribing
• Booking

• Executive secretary to the CEO
• Collaborated with Dubai and London offices via the internet on product process progress and deliveries to Africa
• Furnished the chartered accountant with complete documents for audit and reconciliation of accounts

• Provided the company complete documentation of its accounting records and financial reports prior to closure.

• Monitored shortlisting of applicants for U. A. E. deployment and handled local personnel effectively.
•  Successfully provided foreign employers with manpower job requirements.

• Provided the management complete set of financial documents and reports for office and external accounting purposes.
• Successfully collaborated with management in analyzing client valuation of the company’s accounting and payroll software.
• Contributed to engaging clients to avail accounting and payroll software.

• A pioneer staff of the company where I primarily set up and administered its accounting system for 6 years.
• Successfully implemented initial policies on the company’s stock shortages and overages, payroll, and accounting.
• Acted as the company's executive secretary and trusted personnel in financial matters.

• Provided reports for sales and audit analysis.

• Recording of books of accounts, worksheet summary, and drafting of tax payments.

• Manage bookkeeping, invoicing, and financial reporting for multiple clients.
• Reconcile accounts using QuickBooks and Xero.
• Handle document management and basic administrative tasks.

• Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

• Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
• Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
• Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
• Administer medication according to the 10 rights of medication administration and notes reaction
• Assist in the education and rehabilitation of patients and their families to promote physical and mental health
• Coordinate with other health care providers in the hospital regarding patient care

• Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
• Promote mental health and manage socialization activities
• Provide counselling to encourage verbalization of feelings

• Handles documentation, data entry and appointment scheduling
• Assists clients in their queries and site viewing

• Appointment scheduling, insurance verification, assist with client concerns and inquiries

• Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
  • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
  • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
  • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
  • Collaborate closely with Hiring Managers and report to the HR Manager.
  • Work with the HR team on documentation and related tasks.