Virtual assistants are a dime a dozen nowadays as more and more office-based workers are now joining the remote workforce. With varying levels of skill and experience, each can leverage, it is now a challenge for entrepreneurs like yourself to determine who is a perfect fit for your virtual office administration support needs.
IN THIS BLOG
- ➤
How does Office Administration Support work virtually? - ➤
How do I know if I need a Virtual Assistant or an Admin Assistant? - ➤
What type of tasks can I delegate to my virtual administrative assistant? - ➤
Transcribing Documents - ➤
Proofreading Copies - ➤
Online Research - ➤
Manage Meetings and Small Projects - ➤
Organize Files and Documents - ➤
Answering Business Queries - ➤
Handling Complaints - ➤
Create Templates for Reporting or Business Case - ➤
Some HR tasks - ➤
What Qualities and Skills should I look for in a Virtual Administrative Assistant? - ➤
Calm and Composed - ➤
Independent and Resourceful - ➤
Excellent Communicator
How does Office Administration Support work virtually?
Working asynchronously is key to delivering the expected results virtually.
Virtual office administration supports heavily relies on clear and constant communication to achieve or exceed work goals. If you’re not aligned with work expectations, your virtual admin assistant cannot execute the plans you made for your business.
Furthermore, you should take advantage of project management tools like Asana, Trello, monday.com, Jira, and other similar web-based applications to track daily activities, their progress, and daily challenges.
Also, if managing the business’ budget and expenses is one of the tasks your admin assistant will do for you, you can use spreadsheets and other basic accounting software.
How do I know if I need a Virtual Assistant or an Admin Assistant?
A virtual assistant is an umbrella term for remote workers whose primary job is to support an executive or a startup founder. Usually, startup founders did everything from the ground up themselves, and would naturally want someone to cover for one or more functions they will vacate. Thus, in the beginning, a virtual assistant a.k.a executive assistant is hired to support the professional and personal tasks for business owners and leaders to obtain more time.
Unlike an executive virtual assistant, a virtual office admin assistant or simply, an admin assistant, supports the needs of the business – covering systems, processes, and projects rather than the needs of one executive.
What type of tasks can I delegate to my virtual administrative assistant?
The truth is you can delegate any task that does not include changing policies or tasks that involve financial negotiations on behalf of the company or your business’ name to your admin assistant.
The following tasks below are examples of tasks that they can do for you so you can be free to make top-dollar decisions:
Transcribing Documents
Maintaining accurate records like minutes of the meetings, operating procedures, and sometimes financial documents are crucial. However, these tasks usually take time and would need one’s focus and attention to complete.
Proofreading Copies
You always need a fresh pair of eyes to review emails, social media posts, and your tons of drafts and doodles. In this way, you can be sure that the tone, style, and manner of delivery in all written communication is aligned with your values and mission.
Online Research
When you have an idea for your business, write it down and let your admin assistant do the rest to scour the web and give you insights later. You can ask them to check out your competitors, compare product prices, and gather other useful information to help you start working on that idea.
Reading, gathering, collating, and fact-checking data using content from the web is time-consuming but definitely an important step in the ideation phase of any project you want to start.
Manage Meetings and Small Projects
Your virtual admin assistant can prepare the agenda for the meeting, the slides for the presentation, take notes, and send the minutes after the meeting is adjourned. You can also expect them to follow up on action items discussed during the meeting.
Organize Files and Documents
You can delegate streamlining your process on filing electronic documents and other pertinent files in your shared drive. Expected output from these tasks include document retrieval systems that make sense.
In addition to this, you can ask your virtual admin assistant to take care of updating your manuals, sales copies, email blasts, newsletter, some editorial and web content.
Answering Business Queries
Customer business queries are sent via call, email, or social media so your virtual admin assistant can reply and make follow-up calls.
Handling Complaints
Handling difficult situations by de-escalation is a skill that is not easily taught. That’s why handling complaints is a task given to remote workers with impeccable soft skills and interpersonal skills.
Create Templates for Reporting or Business Case
Business cases and reports will eat up a lot of your time and your virtual admin assistant can create templates that will help you plug in data anytime.
Some HR tasks
Human resources is a vast practice and arm of an organisation. However, there are many HR tasks that virtual admin assistants can do like posting job ads for vacancies, paper screening, scheduling interviews, collecting and filing pre-employment requirements, making follow-ups over the phone for applicants, tracking attendance and vacation leaves if any, and many more.
In addition to the HR tasks mentioned, sometimes virtual admin assistants are also responsible for greeting and welcoming the new members of a team.
What Qualities and Skills should I look for in a Virtual Administrative Assistant?
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $13.12/hr
Rocelo
Candidate ID: 493256
ADVANCED
-
SAP Business One, SAP Accounting, Xero Accounting, Xero...
INTERMEDIATE
-
Auditing, Internal Auditing, Xero Accounting, SAP Accounting...
Median Rate
$13.12
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.12 per hour or $USD 1136.92 per month
Full Time: $USD 13.12 per hour or $USD 2273.84 per month
Remote Staff Recruiter Comments
- Rex has a bachelor's degree in Accountancy and he is a Certified Public Accountant.
- He has been working for almost 14 years in the accounting firms, Technology Services and consultancy where he handled roles such as:
- Financial Controller
- Audit Staff
- Audit Supervisor
- Technical Assistant, Tax Compliances Services
- Finance and Accounting Manager
- Audit and Assurance Group Head
- He is experienced in the following financial activities:
- Preparation of monthly, quarterly and annual reports
- Preparing Financial reporting and statements
- Budgeting
- Auditing
- Fund Management
- Tax Compliance
- Accounting and Bookkeeping
- Account Management
- He has an experience in Australian accounting.
- He is proficient using Xero, monday.com,click-up,bamboo-HR, HRIS,MS office, excel and google workspace.
- He has a basic knowledge in MYOB.
- He can start on May 1, prefer working morning or mid-day shift but, can also be okay on night shift and open for any full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Rocelo is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Rocelo, who takes responsibilities very seriously.
With experience and/or training, Rocelo will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Rocelo is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Audit and Assurance Group Head
Industry:
Accounting / Audit / Tax
Employment Period:
August 2013 to May 2023 (117 Months)
Duties and Responsibilities:
- Works with Managing Partner and Audit Manager to review and commit to the products and services that will serve as the Firm's core and specialty services.
- Provides management over portfolio of clients and deliver high quality audit and assurance services, including, but not limited to, preparing and reviewing audit plans and work.
- Prepare the Firm's calendar of events and submitting the same to the Managing Partner for approval.
- Review all client leads to ensure good fit and recommends engagement or non- acceptance of the same to the Managing Partner.
- Review and/or prepare financial statements in accordance with current accounting and regulatory standards.
- Review and/or draft applicable management letters to clients on related audit issues and identified weaknesses on internal control.
- Provide professional assistance and guidance to clients on a consultancy basis.
- Participate in the recruitment process of all the Firm's associates / staffs. Also, conduct regular performance reviews of subordinates and submits the same to the HR Manager and Managing Partner for further review and appropriate actions.
Financial Controller (Remote Work)
Industry:
Employment Period:
August 2020 to May 2023 (33 Months)
Duties and Responsibilities:
- Set-up consistent month-end closing and financial reporting at every first Friday of the month
- Prepared annual budget and forecasting for the company and embed to monthly financial reporting for variance analysis comparing budgets vs. actuals
- Manages the company's financial accounts, ensures timely invoicing and bills payment processing
- Performs bank reconciliation procedures in Xero and Dext (formerly Receipt Bank)
- Prepares monthly payroll for Australian and Philippine team members
- Updates Australian employees' records and earnings then files data to tax authorities through Xero's Single Touch Payroll (STP)
- Liase with outsourced tax accounts in Australia for the company's tax preparation, filing and payment lodgement to Australian Tax Authority (ATO)
- Handles company's transactions and do cash flow forecasting using Xero Business Analytics and Futrli Advisor
- Administers company's time tracking tool (Time Doctor), generates regular reporting through dynamic dashboard for sharing to client servicing teams, and onboard new team members to the platform Track referral commissions and ensure that these are invoiced and collected on timely basis
Technical Assistant, Tax Compliances Services; Audit Supervisor
Industry:
Accounting / Audit / Tax
Employment Period:
December 2009 to August 2016 (80 Months)
Duties and Responsibilities:
- Review and/or prepare various monthly, quarterly, and annual BIR returns (e.g., annual and quarterly income tax, value-added taxes (VAT), withholding taxes - at source and compensation, fringe benefit tax, estate and documentary stamp taxes, etc.).
- Assist clients in the processing of request letters for a ruling with the BIR and application for a Certificate of Tax Exemption (CTE).
- Assist and/or represent clients in relation to pending tax-audit assessments from the BIR.
- Participate in tax complaince / planning engagements with Firm's clients. Audit Supervisor
LIG Web Development and Consulting, Inc.
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2019 to July 2020 (17 Months)
Duties and Responsibilities:
- Accelerated the month-end closing process to the 5th calendar day of every month.
- Initiated expense flux analysis in the first month of employment that provides for early identification and correction of posting errors. This enhances integrity of financial reports and better decision-making on the part of the management.
- Provided timely and accurate financial reports of the company to counterparts in Japan office. Set-up budget to actual reports as specifically requested by immediate head in Japan office.
- This resulted in increased use of reports and quicker attention to variances. Prepared timely monthly cost schedule and summary of expenses to counterparts in Japan office as basis for the monthly fund transfer.
- Ensured company funds are available especially when needed by implementing certain cash management measures including, but not limited to, timely invoicing and collection, scheduling check issuances to optimize funding, and others.
- Supervised, directed and reviewed accounting and bookkeeping related tasks of five subordinates and ensure accuracy of pertinent reports.
- Reviewed and/or prepared statutory reports and compliances of the company together with its pertinent supporting documents. This includes, but not limited to, monthly and quarterly withholding taxes - at source and compensation, monthly and quarterly value-added tax (VAT), and quarterly and annual income tax.
Financial Controller
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2023 to Present
Duties and Responsibilities:
- Set-up consistent month-end closing and financial reporting at every first Friday of the month
- Prepared annual budget and forecasting for the company and embed to monthly financial reporting for variance analysis comparing budgets vs. actuals
- Manages the company's financial accounts, ensures timely invoicing and bills payment processing
- Performs bank reconciliation procedures in Xero and Dext (formerly Receipt Bank)
- Prepares monthly payroll for Australian and Philippine team members
- Updates Australian employees' records and earnings then files data to tax authorities through Xero's Single Touch Payroll (STP)
- Liase with outsourced tax accounts in Australia for the company's tax preparation, filing and payment lodgement to Australian Tax Authority (ATO)
- Handles company's transactions and do cash flow forecasting using Xero Business Analytics and Futrli Advisor
- Administers company's time tracking tool (Time Doctor), generates regular reporting through dynamic dashboard for sharing to client servicing teams, and onboard new team members to the platform Track referral commissions and ensure that these are invoiced and collected on timely basis
Education History
Field of Study:
Major:
Graduation Date:
April 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Secondary Education
Graduation Date:
March 2, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
SAP Business One, SAP Accounting, Xero Accounting, Xero, HRIS, Project Management, Microsoft Office, Google Apps,
INTERMEDIATE ★★
-
Auditing, Internal Auditing, Xero Accounting, SAP Accounting, General Accounting, Accounting Information System, Accounting Software, Accounting System, Fund accounting, Management accountingAccount ValidationTax complianceBudgetingSAP Funds Management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14626451537
- Internet Type: Cable
- Hardware Type: Laptop
- Brand Name: (1) Asus ROG G14 Zephyrus and (2) 2019 MacBook Pro 16"
- Processor: 2.6 GHz 6-Core Intel-Core i7
- Operating System: MacOS X
All-inclusive Rate: USD $7.49/hr
Jenny
Candidate ID: 493022
ADVANCED
-
Sabre GDS, Amadeus CRS...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Jen has been working for almost 3 years in the Business Process Outsourcing Industry handling travel accounts for Australian and New Zealand clients where she handled and performed the role of Travel Consultant. She then ventured into Freelancing and worked with a short-term client as an appointment setter. She also has a bachelor's degree in communication.
- She has been consistently recognized as a top agent in their cluster and because of that she was offered a QA position.
- She also gained certifications from the online trainings she attended for the following:
- Online Training Course on Virtual Assistant
- Social Media Management
- WordPress Freelancing
- Facebook Ads
- Shopify Freelancing
- She was exposed to the following tasks:
- Customer Service
- Phone Support - Inbound and Outbound Call
- Email and chat support
- Appointment Setting
- Ticketing
- Process cancellations, voluntary and involuntary changes
- Flight, Car, and Hotel bookings
- Process end-to-end refund
- Administrative tasks
- She is proficient in using PowerDispatch, Google Local Service Ads, MS Office, Sabre GDS and Amadeus.
- She has a basic knowledge in Farelogix.
- She has a good communication skills.
- She considers herself as fast-learner, team-player and hardworking person.
- She can start ASAP, amendable working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Jenny Beth is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jenny Beth gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Travel Cosultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to February 2023 (42 Months)
Duties and Responsibilities:
- Assist general inquires of the clients and customers through call
- Process flight, car and hotel booking.
- Ticketing.
- Process end-to-end refund.
- Process cancellations, voluntary and involuntary changes
- Email and Chat Support
- Administrative tasks
Appointment Setter
Industry:
Repair and Maintenance Services
Employment Period:
May 2023 to June 2023 (1 Months)
Duties and Responsibilities:
- Schedule appointments between customers and technicians.
Education History
Field of Study:
Major:
management
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Communications
Graduation Date:
March 31, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Sabre GDS, Amadeus CRS,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
- Operating System: Windows 11
All-inclusive Rate: USD $9.37/hr
Lian
Candidate ID: 492556
ADVANCED
-
Phone Support, Inbound Collections, Debt Collection, Outbound Collections...
INTERMEDIATE
-
Administrative Support...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 9.37 per hour or $USD 1623.97 per month
Remote Staff Recruiter Comments
- Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
- Collections Coordinator
- Financial Service Representative II
- Accounts Receivable II
- Loan Specialist
- Mortgage Collections
- Phone Support - inbound and Outbound
- Customer Service
- Administrative tasks
- She has a background in the following financial activities:
- Reconciling accounts
- Submit invoices to customers
- Credit and Collections
- Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
- She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
- She has a basic knowledge in QuickBooks.
- She has good communication skills.
- She is available to start immediately. Predictive Index Profile - Guardian
Strongest Behaviors- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
CSR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2011 to September 2013 (23 Months)
Duties and Responsibilities:
- Answer customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections
Industry:
Consulting (Business & Management)
Employment Period:
February 2023 to June 2017 (67 Months)
Duties and Responsibilities:
- Answer customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Accounts Receivable/Collections Coordinator II
Industry:
Consulting (Business & Management)
Employment Period:
July 2017 to November 2020 (40 Months)
Duties and Responsibilities:
- Reduce delinquency on assigned accounts by frequently contacting customers
- Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
- Manage held orders on high-risk accounts and implement payment plans as needed.
- Properly document contacts, disputes, and promises to pay in the collection system.
- Communicate and follow up with other departments to help customers resolve issues.
- Meet defined department goals including activity, quality, and volume metrics.
- Process EFT and credit card payments with high degree of accuracy and timeliness.
- Monthly sales invoice report
- Weekly and monthly AR aging report/ Monthly pending deduction report
- Weekly and monthly collection report
Financial Service Representative II/ AR
Industry:
Consulting (Business & Management)
Employment Period:
November 2021 to October 2022 (10 Months)
Duties and Responsibilities:
- Reduce delinquency on assigned accounts by frequently contacting customers
- Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
- Manage held orders on high risk accounts and implement payment plans as needed.
- Properly document contacts, disputes, and promises to pay in the collection system.
- Communicate and follow up with other departments to help customers resolve issues.
- Meet defined department goals including activity, quality, and volume metrics.
- Process EFT and credit card payments with high degree of accuracy and timeliness.
- Monthly sales invoice report
- Weekly and monthly AR aging report/ Monthly pending deduction report
- Weekly and monthly collection report
Collections Coordinator
Industry:
Consulting (Business & Management)
Employment Period:
December 2022 to March 2023 (2 Months)
Duties and Responsibilities:
- Locate and notify customers of delinquent accounts by mail, telephone
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Persuade customers to pay amounts due.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Confer with customers by telephone to determine reasons for overdue payments
Education History
Skills
ADVANCED ★★★
-
Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.78/hr
Richelda
Candidate ID: 490186
ADVANCED
-
Xero Accounting, MYOB, QuickBooks, Oracle...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.78
$8.52
if $1 = PHP52
$9.95
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.78 per hour or $USD 673.88 per month
Full Time: $USD 7.78 per hour or $USD 1347.77 per month
Remote Staff Recruiter Comments
- Chel has a bachelor’s degree in Operations Management.
- She has been working for 7 years in various industries - in a software company, real estate, consulting agency, retail, e-commerce, construction, solar company, and in an accounting firm.
- She started her remote job in November 2022 catering to US and AU clients.
- She has relevant experience in performing the following:
- Auditing
- Preparing financial reports and statements
- Bookkeeping
- Bank reconciliation
- Collections
- Managing end-to-end accounts receivable and payable
- Purchasing and invoicing
- Payroll
- Phone support for clients and internal employees
- Database entry/management
- She has experience with vendor management wherein she contacted the supplier for outstanding payments and invoices.
- Her experience with Order Management & Shipping Management involved the creation of purchase orders, arranging shipment documents, and providing the necessary invoices.
- She has also done Inventory management, wherein she does physical audits of office supplies and manufacturing products.
- She is proficient in using different accounting software such as Oracle, QuickBooks Online, Xero, MYOB, Tiller Money, Expensify, Hubdoc, Carbon, and Suitefiles.
- She considers herself an adaptable and resourceful person.
- She can start immediately, amendable to work any shifts, and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Richelda is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Richelda gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Accounting Assistant/Site Accountant
Industry:
Property / Real Estate
Employment Period:
February 2022 to August 2022 (6 Months)
Duties and Responsibilities:
- Prepare and Generate Reports: GL/BS/P&L
- Reconciliations: Bank/Accounts/Payroll
- Handle Accounts Payables and Accounts Receivables
- Accurately enter and process data related to billing and invoices promptly
- Fund Forecasting
Accounting Assistant
Industry:
Retail / Merchandise
Employment Period:
January 2020 to February 2022 (24 Months)
Duties and Responsibilities:
- Matching invoice, purchase order and receipt
- Maintaining Records and vendor files
- Resolving vendor and supplier inquiries professionally
- Analyzing accounts and preparing reports
- Reconciliation (Book Entries and Bank Transactions)
- Assist with other accounting function
Treasury Assistant
Industry:
Retail / Merchandise
Employment Period:
March 2017 to April 2019 (24 Months)
Duties and Responsibilities:
- Prepare financial reports
- Monitor the status of Petty Cash Fund
- Perform daily audit
- Prepare daily cash sales report
Bookkeeper
Industry:
Others
Employment Period:
November 2022 to December 2023 (13 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Data Entries & Analyzation
- Process payroll
- Reconciliations: Bank/Accounts/Payroll
- Preparing & Generates Reports:GL/P&L/BS
AU Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
September 2023 to March 2024 (5 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Prepare EOM/BAS/IAS
- Daily bank and credit card reconciliation
- Registered Fixed Asset and run depreciation
- Create journal entries of invoices and bills
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
October 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Xero Accounting, MYOB, QuickBooks, Oracle, Microsoft Excel,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
Miriam
Candidate ID: 489211
ADVANCED
-
Microsoft Office, Sabre GDS, Zendesk...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
- She was exposed to the following tasks:
- Phone support
- Email and chat support
- Back office and Front office Administration
- Inbound Sales
- Flight and hotel booking, change and cancel reservations
- Upgrading flights
- End-to-end refund processing
- Administrative tasks
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.
With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
COORDINATOR
Industry:
Education
Employment Period:
October 2011 to January 2012 (3 Months)
Duties and Responsibilities:
- Coordinated with the school's partner companies to seek OJTs for students
- Assisted students during their on-the-job training
Hotel reservations specialist (seasonal)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2022 to February 2023 (4 Months)
Duties and Responsibilities:
- Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
- Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
- Sourced hotel or limo service when there's a sold-out situation.
- Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
- Used Connex and Crew Rez for hotel bookings, changes, and cancellation
- Took inbound and outbound calls
- Used Teams and Zendesk for client chats
Inbound Sales and Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2012 to January 2014 (24 Months)
Duties and Responsibilities:
- Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
- Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
- Used Katana and native Sabre for flight bookings, changes, and cancellation
- Used 888 booking tool for hotel bookings, changes and cancellation
Back office and Front office Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to March 2022 (96 Months)
Duties and Responsibilities:
- Worked on administrative tasks for an airline membership program
- Corresponded and coordinated with members through email and phone
- Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
- Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
- Used SFTP server to extract and import data
- Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
- Used Crane Retro Tool to access members accounts
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 30, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Sabre GDS, Zendesk,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Asus
- Processor: AMD Ryzen 5 3400G with Radeon Vega Graphics 3.7GHz
- Operating System: Windows 10
All-inclusive Rate: USD $6.74/hr
John
Candidate ID: 486318
ADVANCED
-
Microsoft Excel, Microsoft Outlook...
INTERMEDIATE
-
Gmail, CRM, Microsoft Office...
Median Rate
$6.74
$7.30
if $1 = PHP52
$8.36
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.74 per hour or $USD 1169.05 per month
Remote Staff Recruiter Comments
- Kirby has a bachelor's degree in Financial Management.
- He has been working for almost 7 years in the Construction, Accounting and Finance, Retail and Business process Outsourcing industries where he supported the following tasks:
- Purchasing Officer
- Cash Clerk
- Phone Support
- Retail Store Supervisor
- Accounts Payable Analyst
- Basic Accounting and Bookkeeping
- Invoice Processing
- Inventory Management
- Data entry
- Administrative tasks
- He has a background creating the following accounting reports:
- Statement of accounts
- Cash disbursement
- Bank reconciliation
- Scheduling of expenses
- Journal Entries
- Handling vouchers
- He became a General VA for a rental business in US, he handled shopify account of the business. He also do research for suppliers.
- He is proficient using MS outlook, excel, spreadsheet, MS office, Gmail, CRMs, adobe and Inventory Management tool.
- He has an experience working for a US client.
- He has a good communication skill.
- He considers himself as dedicated and passionate person.
- He can start asap, amendable working any shift, open for any full-time or part-time role.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. John Kirby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people. Predictive Index Profile - Guardian
Strongest Behaviors Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken. Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Employment History
Purchasing Officer
Industry:
Construction / Building / Engineering
Employment Period:
September 2015 to March 2016 (6 Months)
Duties and Responsibilities:
- Research potential vendors.
- Compare and evaluate offers from suppliers.
- Negotiate contract terms of agreement and pricing.
- Track orders and ensure timely delivery.
- Review quality of purchased products.
- Enter order details (e.g., vendors, quantities, prices) into internal databases.
- Maintain updated records of purchased products, delivery information, and invoices.
- Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
- Prepare reports on purchases, including cost analyses.
- Monitor stock levels and place orders as needed.
- Coordinate with warehouse staff to ensure proper storage.
- Attend trade shows and exhibitions to stay up-to-date with industry trends.
Retail Store Supervisor
Industry:
Electrical & Electronics
Employment Period:
April 2021 to May 2022 (13 Months)
Duties and Responsibilities:
- Tracking company stock levels, invoices, and delivery information.
- Manage retail staff, among which includes people working on the floor, and the cashiers.
- Performing inventory inspections.
- Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
- Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
- Reviewing product quality.
- Preparing cost analysis reports on purchases.
- Tracking orders and delivery progress.
- Coordinating with warehouse staff for proper storage.
- Reporting any damaged or faulty purchases.
- Maintaining records of all orders and payments.
- Coordinating with suppliers, delivery team, and warehouse staff.
- Maintaining working relationships with vendors and suppliers.
Accounts Payable Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2022 to June 2023 (12 Months)
Duties and Responsibilities:
- For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
- Accurately matches appropriate invoices to purchase orders.
- Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
- Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
- Assists Procurement Team to resolve purchase order and invoice exceptions.
- Resolves and processes Electronic Invoices Processing errors.
- Researches and resolves invoice exceptions efficiently and effectively.
- Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
- Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
- Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
- Develop and maintain a filing system for records and documents to ensure easily available information.
- Handles ad hoc analysis and special projects as requested by management.
Cash Accounting Clerk
Industry:
Government / Defence
Employment Period:
March 2016 to March 2021 (60 Months)
Duties and Responsibilities:
- Handles the company's petty cash funds and is in charge of paying company expenses (utility
- expenses, miscellaneous expenses, supplies, etc.)
- Responsible for the inventory of office supplies.
- Responsible for purchasing of office supplies.
- Responsible for answering inquiries/calls from members.
- Responsible for monitoring members and government shares.
- Responsible for consolidating the monthly members & government shares of members.
- Process loan applications & retirement benefits of members.
- Prepares monthly payroll of employees.
- Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
- checks.
- Process customer payments in form of cash & checks.
- Assist the accountant with month-end accruals and other duties as assigned.
- Assist the manager in preparation of presentation for meetings with the board of trustees.
- Prepares journal entries.
- Responsible for the preparation of the balance sheet.
- Responsible for the preparation of expenses schedule.
- Communicate with local banks for remittances/checks/statement of the account.
- Responsible for bank reconciliations (remittances & checks)
- Knowledge base in Accounts Payable or bookkeeping
Lead Generation
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2020 to January 2021 (4 Months)
Duties and Responsibilities:
- Prospect leads through relevant channels.
- Qualify leads by levels of interest.
- Coordinate lead gen campaigns with marketing and sales.
- Research prospective customers to identify lead channels.
- Create and curate content for inbound lead channels.
- Initiate cold calls, emails, and other outbound communications.
- Manage leads in the sales pipeline.
Sales Lead Generation - Part-time
Industry:
Others
Employment Period:
April 2023 to September 2023 (5 Months)
Duties and Responsibilities:
- Research potential leads in apollo application.
- Generate 120 leads per day from apollo application.
- Upload the downloaded leads to Neverbounce application for email verifications.
- Save the validated leads email address to google drive for tracking purposes.
- Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
- Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
- Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
- Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
- Generate a weekly report and submit it to the CEO directly.
- Research potential leads in seamless application.
- Monitoring of clients that booked a call and inform the CEO.
Accounts Payable Analyst
Industry:
Property / Real Estate
Employment Period:
June 2023 to May 2024 (11 Months)
Duties and Responsibilities:
Purchasing Assistant
Industry:
Manufacturing / Production
Employment Period:
July 2024 to June 2025 (10 Months)
Duties and Responsibilities:
- Build and maintain strong relationships with vendors and suppliers. Negotiate terms, pricing, and contracts to ensure favorable terms for the organization.
- Prepare and process purchase orders accurately and in a timely manner. Review and verify purchase requisitions, ensuring they align with company needs and budget constraints. Acknowledge receipt of purchase orders and communicate order status to relevant teams.
- Coordinate and track shipments to ensure on-time delivery. Work closely with logistics providers to optimize shipping routes and costs.
- Monitor and manage inventory levels to prevent shortages and overstock situations.
- invoices from vendors with purchase orders and goods received.
- Maintain accurate records of all financial transactions related to purchasing.
- Emailing & Calling corresponding with suppliers and vendors
- Following up orders / purchases
- Updating CRM System
- General Administrative duties
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Financial Management
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft ExcelMicrosoft Outlook
INTERMEDIATE ★★
-
GmailCRMMicrosoft Office
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 94.39 MBPS; Upload 94.68 MBPS
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $9.09/hr
Jeli
Candidate ID: 482314
ADVANCED
-
Google Apps, Slack, Hubspot CRM, Hootsuite...
INTERMEDIATE
-
Phone Support, Appointment Setting, Email Marketing, Email Support...
Median Rate
$9.09
$10.07
if $1 = PHP52
$11.97
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.99 per hour or $USD 779.49 per month
Remote Staff Recruiter Comments
- Lai has more than 10 years of relevant experience.
- She worked for 8 years in the BPO providing customer service and shifted to remote work in 2018 as a virtual assistant for real estate clients for 4 years.
- She is adept in performing the following:
- Customer support
- Inbound Sales
- Appointment setting
- Email marketing and management
- Social media management and marketing
- Order fulfillment
- Cold calling
- Lead sourcing
- Skip tracing
- Other admin tasks like contract sending
- She used applications and tools such as Google Suite, Slack, Hubspot, HootSuite, Zillow, MailChimp, Asana, Trello, ZoomInfo, Trulia, and DocuSign.
- She can start ASAP.
- She can work anytime for any part-time or full-time position.
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Jeli Marie is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
General Virtual Assistant
Industry:
Others
Employment Period:
July 2018 to June 2022 (46 Months)
Duties and Responsibilities:
- Followed a script-driven call flow and handle questions and objections
- Gauged seller motivation
- Input data into a CRM (Zillow) form
- Send SMS to possible leads
- Sourced leads and perform skip tracing
- Completed property research and comparative market analysis (comparable)
- Created basic spreadsheets using Google Sheets or Excel Managed Leads
- Set up accounts for Facebook, Twitter, Instagram, and LinkedIn
- Created and posted contents in
- Facebook and Instagram
- Performed graphic design using Canva
- Replied to messages and comments
- Created email campaigns
- Created lists on where to send email campaigns
- Responded to emails
- Organized Email
Logistics Assistant
Industry:
Others
Employment Period:
August 2017 to September 2018 (13 Months)
Duties and Responsibilities:
- Created, processed and edited orders
- Updated orders tracking and invoice numbers
- Created end of day reports Submitted tracking and invoices
- Maintained vendor’s portal ,making sure there are no pending orders, no cancellations and changes
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to June 2017 (10 Months)
Duties and Responsibilities:
- Resolved complaints, problems or questions while demonstrating professionalism and courtesy to customers.
- Answered inbound phone calls and addressed customer's inquiries about buying or selling on the website Provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/services
Implementation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to July 2016 (12 Months)
Duties and Responsibilities:
- Updated rates, availability, promos and photos on website Emailed hotel representatives to ask for updated information of the hotel Did weekly video group meetings with the direct client Trained on how to use a CRM and was tasked to train colleagues Responded to customer and client emails
Publishing Consultant / Sales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2011 to August 2012 (12 Months)
Duties and Responsibilities:
- Did outbound phone calls to aspiring authors and offered publishing packages that best suit their needs in publishing their books Did some follow up calls with the authors Offered marketing for their book Aegis People Support
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2009 to July 2011 (26 Months)
Duties and Responsibilities:
- Received inbound calls regarding their queries about booking, changing and canceling their hotel, flight and car reservations Answered multiple calls a day Called hotels, airlines and car companies regarding customers concerns Subject Matter Expert
- Assisted new employees on the work around and the processes of the account Listened to their calls for quality purposes Took supervisor calls
Client Services Representative
Industry:
Others
Employment Period:
February 2023 to December 2023 (9 Months)
Duties and Responsibilities:
- Send Construction updates to clients and brokers Request registration updates from developers via email
- Send title updates to clients and brokers Update necessary details in the CRM (Registration dates, construction updates, etc) Saved client’s documents in there respective Gdrive.
- Mark up & send clients working drawing and other documents via Docusign
- Responded to clients queries about build updates and title updates
- Created presentations for clients
- Requested information from client that the builder needs
- Maintained good relationship with the clients by responding to there queries and keeping them up to date in all necessary updates
Real Estate Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
May 2024 to September 2024 (3 Months)
Duties and Responsibilities:
- Email Management
- Manage the agent's inbox and calendar efficiently
- Calendar Management
- Create and manage tasks for the real estate agent
- Data Entry
- Maintain the agent's CRM (Customer Relationship Management) system
- Enter listings into MLS (Multiple listing services directory)
- Prepare seller disclosure packets prior to on market date
- Order and scheduling of listing photo/vid shoot
- To undergo training for transaction coordinating for seller and buyer sides Participate in weekly meeting recap
- Complete assigned client touch points (emails, mailers, comment on social posts)
- Prospect the agent's client database via phone texts, or emails
- Create Comparative Market Analysis (CMAs) for past clients for annual financial review
- Create and edit email templates via messaging platforms
- Coordinate with third-party service providers such as pest and home inspectors
- Create and curate content for social media
- Write blog posts, newsletters, captions (assisted by AI)
- Schedule and post content
- Improve SEO and online visibility
- Create both print and digital content using tools such as Canva
- Perform basic editing of photo and video content
- Design newsletters, brochures, flyers, postcards, and flipbooks
- Manage newsletter recipient lists
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Electronics and Communication Engineering
Graduation Date:
January 1, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google Apps, Slack, Hubspot CRM, Hootsuite, MailChimp, Asana, Trello, DocuSign,
INTERMEDIATE ★★
-
Phone Support, Appointment Setting, Email Marketing, Email Support, Social Media ManagementCold CallingLead GenerationLogisticsSales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment:
- Speed Test Result: https://www.speedtest.net/result/14331549335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name:
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $6.56/hr
April
Candidate ID: 481686
ADVANCED
-
Customer Service, Clerical Skills, Digital Marketing, Customer Handling...
INTERMEDIATE
-
CRM, Slack, Microsoft Office...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
- Answering customer billing, order, and invoice inquiries
- Troubleshooting devices
- Account Activation
- Customer retention
- Upselling
- Handling inbound and outbound calls
- Email and chat support
- Book appointments with Doctors
- Advise clients about insurance plans
She is proficient in using the following tools:
- Microsoft Office Suite (Word and Excel)
- Cisco
- Atlas
She is amenable to working a dayshift schedule for either full-time or part-time roles
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary
A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them.
Employment History
Level II Customer Care Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2008 to January 2010 (16 Months)
Duties and Responsibilities:
- Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
- Troubleshooting the product and services to best fit their needs and expectations.
- Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
- Answering phone calls to respond to orders, general inquiries, invoice questions.
Administrative Assistant
Industry:
Employment Period:
October 2011 to May 2017 (67 Months)
Duties and Responsibilities:
- Answering and receiving phone calls.
- Sending faxes and emails in matters related to the office jobs and related works.
- Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
- Checking Telegraphic Transfers from clients.
Technical Support / Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2018 to April 2023 (62 Months)
Duties and Responsibilities:
- Responsible for answering and resolving advanced product technical-support questions received from customers.
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Evaluation of the systems' problems to recommend enhancements
Healthcare Support Associate (Part-time)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to March 2023 (26 Months)
Duties and Responsibilities:
- Greeting Customer in a friendly, professional manner.
- Furnishing members and Health care practitioners with details regarding members benefits.
- Provide pre-authorization for medical treatment, and outline information regarding co-payments
- Advise current and prospective members about the most suitable plans based on their needs.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Information Management
Graduation Date:
April 30, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Clerical Skills, Digital Marketing, Customer Handling,
INTERMEDIATE ★★
-
CRMSlackMicrosoft Office
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14307715606
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $8.71/hr
Regine
Candidate ID: 481167
ADVANCED
-
Administrative Support, Email Support, Call Handling, Cold Calling...
INTERMEDIATE
-
Invoicing, Payroll Processing...
Median Rate
$8.71
$9.63
if $1 = PHP52
$11.39
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.71 per hour or $USD 755.12 per month
Full Time: $USD 8.71 per hour or $USD 1510.24 per month
Remote Staff Recruiter Comments
- She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada
- She is a graduate of Computer Engineering
- She has been responsible for numerous administrative tasks which includes
- Customer Correspondence
- Email and Phone Support
- Database Management
- eCommerce Management
- Invoicing
- Creating Quotation
- Inventory Management
- Purchasing
- Graphic Designing using Photoshop and Canva
- Product Listing and Product Research
- Appointment Setting and Client Reservations
- Data Entry
- When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
- She has also experience with HTML
- She is a confident user of the following tools/platform
- Salesforce
- HubSpot
- Zendesk
- Active Campaign
- Slack
- QuickBooks
- Canva
- Amazon
- eBay
- Shopify
- Google Workspace
- Inkscape
- MS Application (Excel, Document and Presentation)
Strongest Behaviors
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
- Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
- Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Email Support Associate (Lazada Malaysia)
Industry:
Retail / Merchandise
Employment Period:
August 2014 to July 2015 (11 Months)
Duties and Responsibilities:
- Provided customer support thru Email and live chats
- Responds to queries about the product
- Help customers with their complaints Place orders for customers Process returns
System Engineer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
August 2015 to October 2015 (2 Months)
Duties and Responsibilities:
- Provides technical support to different clients
- Installing, configuring, and maintaining devices
- Application software
- System Management
- Assessing systems determining problems and providing solutions
General Virtual Assistant/Freelancer
Industry:
Others
Employment Period:
October 2015 to February 2023 (88 Months)
Duties and Responsibilities:
- Specialized in E-Commerce (Amazon, eBay, and Shopify)
- Basic tasks of an Executive Assistant Administrative Tasks
- Customer Service Support
- Provide basic and advanced support to client
General Virtual Assistant
Industry:
Education
Employment Period:
February 2023 to October 2023 (8 Months)
Duties and Responsibilities:
- Handle product orders, creating contract for orders, invoicing, software products (mathematics)
- Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
- Writing scripts for internal and external user support
- Create supporting articles and build their knowledge base
- Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
- Handle customer service and email support
- Answering few incoming calls and phone calls regarding payment updates from clients
- CRM (SuiteCRM) Management
- Documenting of the processes to be used for future training purposes
- Manipulating images in a tool like inkscape,
- Writing end-user help for our bespoke software systems
- Creating content inside our bespoke software systems
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Computer Engineering
Graduation Date:
October 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,
INTERMEDIATE ★★
-
InvoicingPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
MIGUEL
Candidate ID: 480998
ADVANCED
-
Sales, B2B Lead Generation, Digital Marketing...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Miguel has been working for more than 4 years as Customer Service Representative, Back-Office Support and Purchasing Manager.
- He graduated with a Degree in Bachelor of Science in Aircraft Electronics Technology.
- His expertise includes the following:
- Admin Support
- Lead Generation
- Marketing
- Upselling
- back end support for sales and marketing operations
- Crypto Currency trading
- Exposed to the following tools and applications:
- Monday.com
- Slack
- Ring Central
- Citrix
- Asana
- He can start immediately. For full-time or part-time position.
Predictive Index Behavioral Profile- Adapter
https://www.predictiveindex.com/reference-profile/adapter/
Strongest Behaviors
- Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
- Teaches and shares; generally interested in working collaboratively with others to help out.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Behavioral Summary
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Miguel is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Purchasing Manager
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
July 2022 to December 2022 (5 Months)
Duties and Responsibilities:
- Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
- Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
- Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions
Customer Service/ Sales / Technical Support and Billing
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to June 2020 (18 Months)
Duties and Responsibilities:
- Addressed the telecommunications product needs of business owners.
- Promoted additional products to meet various business requirements.
- Provided Operations Support and Training Assistance.
Business Development Executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2023 to January 2025 (24 Months)
Duties and Responsibilities:
- Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
- Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
- Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.
Business Development Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2025 to Present
Duties and Responsibilities:
- Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
- Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
- Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.
Education History
Field of Study:
Airline Operation/Airport Management
Major:
AIRCRAFT ELECTRONICS TECHNOLOGY
Graduation Date:
January 2, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Sales, B2B Lead Generation, Digital Marketing,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download:93.27, Upload: 94.25
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Intel Core i3
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Ramielle
Candidate ID: 477348
ADVANCED
-
Customer Support, Retention, Chat Support, Email Handling...
INTERMEDIATE
-
Email Lead Generation, Email management, Data Collection, Inbound Upselling...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
- Virtual Assistance
- Insurance verification
- Billing
- Patient Intake Appointment
- Scheduling
- Verification Fee Calculation
- Customer Service
- She has catered to a client in the US.
- She is proficient with MS Word, MS Excel, and Athena.
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Virtual Medical Assistant/Medical Biller
Industry:
Healthcare / Medical
Employment Period:
August 2021 to November 2022 (15 Months)
Duties and Responsibilities:
- Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
- Responsible for obtaining patient records and test results and coordinating daily administrative tasks
SUPERVISOR/TEAM LEAD
Industry:
Healthcare / Medical
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
- Identify the skill needs of representatives and hone what they lack to make sure they are equipped
- Oversees the day-to-day operations within the contact center
DISCHARGE STAFF/STAFFING COORDINATOR
Industry:
Healthcare / Medical
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility
Education History
Field of Study:
Pharmacy/Pharmacology
Major:
Pharmacy
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,
INTERMEDIATE ★★
-
Email Lead GenerationEmail managementData CollectionInbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 44.32, Upload: 84.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Norlito
Candidate ID: 476683
ADVANCED
-
Procurement, Contract management, Administrative Support, Digital Photography...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
- He was exposed to the following tasks:
- Advertising
- Market research
- Supplier and vendor management
- Purchasing and porcurment
- Material Sourcing
- ISO Documentations & Procedures
- Logistics
- Contract Management
- Administrative tasks
- He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
- He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Procurement Officer
Industry:
Construction / Building / Engineering
Employment Period:
March 2020 to February 2022 (22 Months)
Duties and Responsibilities:
- Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
- Provides support on procurement policies, processes and contracts management.
- Respond to quality management issues and supplier performance concerns.
- Supports Procurement Team in achieving objectives and performance KPI’s.
- Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
- Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
- Demonstrates excellent time management and organizational skills.
- Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.
Procurement Officer
Industry:
Construction / Building / Engineering
Employment Period:
August 2015 to March 2020 (55 Months)
Duties and Responsibilities:
- Assists in daily Procurement tasks, outsourcing and local purchase requirements.
- Updates and maintains accurate records of purchases, pricing and other Procurement references.
- Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
- Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
- Establishes cost parameter, purchase budget and payment forecasting.
- Tracking, monitoring and expedition of deliveries.
- Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
- Works and brainstorms with Procurement Team to achieve goals and objectives.
- Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.
Procurement Specialist
Industry:
Manufacturing / Production
Employment Period:
June 2008 to November 2014 (77 Months)
Duties and Responsibilities:
- Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
- Manages local Buyers for marketplace purchase or direct buying transactions.
- Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
- Engaged in overseas material sourcing for OEM and/or alternative spare parts.
- Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
- Prepares techno-commercial comparison and presents them for management review and approval.
- Preparation and monitoring of Purchase Orders in ERP.
- Coordinates and endorses inbound international shipments with Logistics Team.
- Updates supplier database and maintains filing systems.
- Inspection of materials/equipment to ensure quality and accuracy.
Purchaser/Buyer
Industry:
Retail / Merchandise
Employment Period:
September 2005 to December 2007 (27 Months)
Duties and Responsibilities:
- Engaged in material sourcing and tender acquisition.
- Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
- Prepares comparison sheet for Management’s review, profit analysis and approval.
- Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
- Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
- Supports and liaise with Logistics Team for all delivery concerns.
- Ensures that Supplier database is accurately updated.
- Keeps filing and archiving systems well-maintained and organized.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing & Advertising Management
Graduation Date:
March 31, 2003
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Procurement, Contract management, Administrative Support, Digital Photography, Data Encoding, SAP,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Core i5
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
First, outline the scope of the work you want your admin assistant to work on daily, weekly, and monthly. Next, outline the problems you want them to solve as well as the goals and the output expected from them. Then, you can list a description of your ideal admin assistant. Finally, create a budget for this role.
Here are the skills required and prior exposure or experience needed for some common virtual admin assistant across industries:
| Must-Have Skills | Nice-to-Have Skills | Experience Using Tools (Non-Negotiable) |
|---|---|---|
|
|
|
Aside from the known general skills outlined above, there are tell-tale signs of a good virtual assistant that you will observe during your interview.
Here are the characteristics of a good virtual admin assistant:
Calm and Composed
The best virtual admin assistant has the ability to manage multiple tasks and stays calm under pressure. They should be able to react quickly and positively and won’t crack when the deadlines are tight and the situations are difficult.
Some questions you might ask during the interview:
“Walk me through a time that you had to talk when you’re upset.”
“Describe your thought process when you feel overwhelmed?”
“What do you do when the task makes you feel you want to quit?”
“How do you know which tasks to prioritise?”
Independent and Resourceful
Ideally, in a remote work setup, you’re looking for someone who is a good team player but also comfortable working alone. If this is the first time you’re hiring a virtual admin assistant, you’d want to find someone who can “think outside of the box” or better yet, “make you a box” when thinking of ways to execute your plans.
Especially if you and your virtual admin assistant are to work asynchronously, it would be nice to wake up to options of proposed solutions rather than problems and complaints.
Some questions you might ask during the interview:
“How do you usually solve a problem?”
“What are the steps you take in finding a solution to [work] problems?”
“What part(s) of this [job] do you think are challenging?”
“If you were to improve our [process/system] how would you start?”
Excellent Communicator
The minimum qualifications for verbal and written communication skills is above average, considering the familiarity or use of some colloquialisms or business jargon.
Some situational questions to present and ask:
“How do you communicate bad news?”
“What is an example email reply to someone with a bad trait?”
“How do you communicate a problem?”
Some situational tasks to present:
Create a mock scenario where you’re the customer and the interviewee is your potential admin assistant selling one of your products or services.
Above all, the most important trait that separates the good from the bad admin assistant is the passion for doing things with the same level of care that you invested in your business when you started it. But like what David Allen said in his book Getting Things Done: “You can do anything, but not everything” – there is a time to delegate these tasks.
As you scale your business it will be difficult to balance your work and personal life. And finding a suitable replacement to do the redundant tasks, we bet you’ll miss doing yourself, will prove to be another challenge.
That’s where Remote Staff can step in for you. We have been fostering business relationships by matching highly skilled, self-motivated virtual assistants to take care of your business and your customers.
Give us a call and discover the possibilities of working with top-notch talent, tapping on unlimited know-how, and growing with professionals who keep on learning.
