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• Mj has over 10 years of experience in sales and customer service. She took Mass Communication in college and joined the BPO under telecom and financial campaigns. In 2020, she shifted to remote work and landed a job in a clothing and cosmetics US business.
• She is proficient in performing the following:
  • Customer support (phone, email, and chat)
  • Order fulfillment
  • Influencer outreach
  • Lead generation
  • Conflict resolution
  • Data reporting and presentation
  • Social media management
  • Inventory management
  • Sales
• She is adept with social media platforms (IG, FB, TikTok), Google Spreadsheets, Microsoft Office Apps (Excel, PowerPoint, Word), Salesforce, Zendesk, Gorgias, Shopify, Trello, ClickUp, Asana, Slack, and Canva while a beginner in Amazon Seller Central and eBay.
• She can start immediately.
• She prefers working the graveyard shift but can consider the day shift too, whether part-time or full-time.

• A relatively private individual, it takes Marfel Jean some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Marfel Jean is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Marfel Jean “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

• Luis has accumulated 7 years of work experience, during which time she has gained expertise in various sectors including fitness, garment manufacturing, and BPO services.
• She undertook the responsibility of aiding customers with technical issues, showcasing remarkable proficiency in offering clear and precise troubleshooting assistance. She promptly resolves customer complaints regarding accounts and billing, ensuring swift solutions. Demonstrating adeptness in utilizing telephone communication to verify account details highlights her dedication to efficient customer service. Her friendly and inviting approach when interacting with customers underscores her commitment to comprehensively understanding and addressing their needs.
• She managed various administrative tasks crucial to company operations. She handles telephone and fax communications efficiently, promptly relaying messages to the appropriate departments. She managed client schedules and bookings across various services, reflecting their strong organizational skills and attention to detail. She effectively coordinates the utilization of cardio machines, ensuring smooth operations. She was tasked with managing records and files associated with services underscoring their commitment to maintaining accurate documentation. Also, she oversees inventory and maintenance tasks with diligence, ensuring the availability and functionality of necessary supplies and tools. She is responsible for handling cashier duties and money safekeeping reflects their integrity and reliability. She handles the timely preparation of daily and monthly sales reports and provides accurate financial records. 
• She used the following software:
  • Zendesk
  • Salesforce
  • Shopify
  • Genesis
  • Gmail
• She can start ASAP and is amendable to working full-time and part-time.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Ma. Luisa is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

She is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

• May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
• Her decade-long experience made her an expert in
  • Telemarketing
  • Data mining
  • Cold-calling
  • Email marketing
  • Appointment scheduling
  • New employee training
  • Customer service via phone calls, emails, and chats
  • Conflict resolution
  • Supporting marketing activities such as website updates, newsletters, and event organization
• She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
• She can start anytime.
• She is amenable to a graveyard shift, whether part-time or full-time.

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Chrizzel has been working for almost 5 years as a Customer Service Representative within the BPO industry. She holds a bachelor's degree in Elementary Education with a specialization in early childhood. In 2020 she was awarded as a top- quality performer and CSAT performer. 
• She supported the following tasks:
  • Technical Support
  • Email Management
  • Chat Support
  • Sales
  • Order Management
  • Billing 
  • Refunds
  • Data Entry
  • Live Chat
• She was exposed to different tools and applications such as Salesforce, Cisco, MS 365, and Discord.
• With basic knowledge using Zendesk and Canva. 
• She can start immediately for any full-time position. 

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

A pleasant and extraverted person, Chrizzel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Chrizzel gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Quinn has been working for 9 years in different local companies in BPO, and E-commerce industries. She handled different positions such as Cold Caller, Technical Support Specialist, Customer Service Representative, and Telemarketer. She worked with UK and US clients. Quinn supported the following task:
  • Customer support
  • Inbound/Inbound calls
  • Technical support
  • Chat support
  • Order management
  • Sales
  • Social media management
• She is proficient in Shopify, WooCommerce, CRM, and Microsoft tools.
• Quinn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Casandrah has been working for more than 10 years in different local companies in BPO industries. She handled different positions such as Executive Travel Agent, Customer Service Representative, Technical Support, Order Processing Specialist, Team Leader, and Supervisor. She has Bachelor's degree in Computer Science. Casandrah worked with US clients and supported the following task:
  • Customer service
  • Team coaching
  • Inbound/Outbound Calls
  • Chat support
  • Email support
  • Handled QA
  • Technical support
• She previously got promoted and handled a team consisting of 10-5 agents. 
• She is proficient in Macromedia Fireworks, Macromedia Flash 8, Adobe Photoshop, Canva, and Microsoft Tools. 
• Casandrah is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Jason worked for almost 15 years as a Senior Telemarketer, Customer Service Representative, Team Lead,  and Lead Supervisor. He has Bachelor's degree in Political Science.
• He supported the following tasks:
  • TeleSales
  • Telemarketing
  • Customer Service 
  • Coaching Plans
  • Audit
  • Handling Escalations
• Proficient with Microsoft Office, Ring Central . 
• He can start immediately for any full-time position. 

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

A pleasant and extraverted person, Jason is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jason gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Abi has been working for almost 5 yeras in the Property Management/Real-Estate, Automotive and Business Process Outsourcing handling accounts for telecommunications and financial services where she handled and performed roles such as Property Specialist, Car Sales Marketing and Customer Service Representative. 
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound Calls
  • Customer Service
  • Technical Support
  • Email Support
  • Sales
  • Administrative tasks
• She has also done booking calls and appointment for sales tema 
• She also do researching for contact details and target market for prospect leads 
• She is proficient in using tools such as MS word, Infor CRM excel, avaya, monarch, google sheet, any microsoft tools, skype, zoom, outlook, zendesk, atlast, fineesse and samson.
• She can start ASAP, amenable to working any shifts and open to any ful-time or part-time roles.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. ABIGAIL has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, ABIGAIL will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Jane has been working for almost 10 years with a solid foundation in Tech-Sales and Technical support, Senior SalesSpecialist and Chat Reservation Specialist within the BPO industry.
• She supported the following tasks:
  • Troubleshooting software issues, offering plan  upgrades, and handling customer escalations
• As a Senior Sales Specialist, she effectively resolved customer concerns and queries, offered relevant add-ons, and conducted follow-up calls. In her role as a Chat Reservations Agent, she assisted customers in booking flights and hotel reservations also gained experience in lead generation, Skip tracing and client communication. She went above and beyond by managing Facebook ads, creating business advertisements, and handling various responsibilities on social media.
• She is currently working as a part-time Real Estate Virtual Assistant to a client based in the US where her responsibilities include test blasts, cold calling, managing property appointments, and lead generation.
• She is adept at using tools and applications like Mojo, Slack, Salesforce,and  Zillo.
• She can start immediately for any full-time position. 

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Sarah Jane is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

• Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
• Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
• She was exposed to the following tasks:
  • Order Management
  • Shopify Management
  • Customer Support
  • Invoicing 
  • Email Support
  • Chat Support
  • SMS Support
  • Inventory and Fulfillment
  • Data Entry
  • Scheduling
  • Quality Assurance
  • Handled 4 team members
  • Recruitment 
  • Reconciliation
  • Product Research 
  • Administrative Tasks
• She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
• She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
• Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
• He was exposed to the following tasks:
  • Phone Support
  • Customer Service
  • Technical Support
  • Processing Claims
  • Shipment
  • Administrative tasks
• He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
• He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.

• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
• Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.

• Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
• She was exposed to the following tasks such as:
  • Phone Support - Inbound and Outbound
  • Appointment Setter 
  • B2B and B2C Campaign
  • Lead Generation
  • Customer Service
  • Bookkeeping
  • Social Media Management
  • Conduct Research 
  • Administrative tasks
• She is proficient in using tools such as:
  • MS Tool
  • Avaya
  • Hubstaff
  • Zoom
  • Skype
  • Google Apps
• She can start ASAP, amenable to working any shifts and open to any part-time roles.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.