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• Red has been in the BPO industry for 11 years now.
• She has good communication skills.
• Being in the BPO industry for over a decade now, Red is highly adept in customer service, technical support, and handling disputes.
• She supported the following tasks:
  • Order Entry
  • Handling invoice disputes
  • Collection of freight payments
  • tracking orders
  • data entry
  • scheduling shipments
• She is knowledgeable with the following tools:
  • 3CX
  • Google Docs
  • Pinnacle
  • Outlook
  • Skype
• She is ready to start ASAP.

• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

•   Experience: 5 years of full-stack PHP development experience (60% back-end, 40% front-end), specializing in PHP and Laravel for back-end, with front-end work in Vue.js, and recent projects including a Logistics Management System (API integration with Shopify online stores/website) and a Database Backup Management System.

• Software Proficiency: Proficient in PHP (Laravel), JavaScript (Vue.js, limited AngularJS), with experience in Linux servers (DigitalOcean, AWS EC2), Render, Linode, REST API development, GitHub for version control, PHPUnit for testing, database design and optimization, and front-end development using Vue.js, HTML5, CSS (BEM methodology).

•  Specialization: Specializes in back-end development with strong proficiency in PHP and Laravel, REST API implementation and documentation, Linux server configuration and management, Agile and Lean development practices (sprints and daily stand-ups), and front-end development using Vue.js for single-page applications. 

• Strengths: Strong expertise in PHP and Laravel with practical project experience, proficient in deploying and managing cloud platforms (DigitalOcean, Render), knowledgeable in Agile development (including Scrum practices), and a quick learner, confident in adapting to new frameworks like Symfony..

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Jave Judiel is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

• David has been working for more than 6 years. He took up a Bachelor of Science in Information Technology and started his career as an IT Support. Eventually, he ventured to remote work where he specialized in digital marketing. He worked with a number of offshore clients engaging in various industries where he proficiently performed the following:
  • Digital Marketing 
  • Running paid campaigns in Facebook, and Google 
  • Lead generation
  • Customer Service
  • Digital advertising and marketing
  • Traffic monitoring and analysis
  • Social media marketing and management
  • API development
  • Software and IT support
  • Competitor analysis
  • Email marketing
• He has a year of on-page SEO experience.
• He had already managed and set up campaigns for lead generation, brand awareness, and sales conversion 
• He had handled multiple accounts and has managed budget around 
  • 2000 USD for Google Ads 
  • 450 USD for Facebook Ads 
• He used applications and tools like
  • Google Workspace
  • Google Tag Manager
  • Google Data Studio
  • Meta Ads
  • Microsoft Standard and 365
  • Microsoft Teams
  • Slack
  • WordPress
  • Salesforce
  • Klaviyo
  • MailChimp
  • Amazon
  • Shopify
  • GoHighLevel
  • Hubspot
  • Social media platforms such as FB, LinkedIn, and Pinterest.
  • SemRush 
  • Ahrefs 
  • Spyfoo
  • Canva
  • Capcut
  • Vismio 
• Fond of upscaling, he attended online courses and training where he received numerous certificates. Below is the list of certificates he possesses:
  • Google
    • Google Analytics Individual Certification
    • Google Ads - Measurement Certification
    • Google Ads - Search Certification
    • Google Ads - Display Certification
    • Google Ads - Video Certification
    • Google Ads - Shopping Certification
    • Google Ads - Aps Certification
    • Google My Business
  • HubSpot
    • HubSpot Academy SEO Certified
    • Social Media Certified
    • Content Marketing Certified
    • Digital Advertising Certified
    • Friction Sales Certified
    • Sales Enablement Certified
    • Email Marketing Certified
    • Inbound Marketing Certified
    • Inbound Sales Certified
  • TikTok
    • Ads Manager 101
• He can start immediately and is willing to work on any shift, either part-time or part-time.

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

• Technical Expertise: Proficient in accounting software (QuickBooks, Salesforce, SAP), financial statement preparation, and multi-state sales tax compliance.
• Process Optimization: Adept at documenting and streamlining workflows, contributing to knowledge sharing and operational consistency.
• Team Leadership: Strong mentoring skills, effectively training new employees on systems and best practices.
• Client Management: Exceptional at onboarding, maintaining communication, and addressing client concerns, ensuring satisfaction and compliance.
• Attention to Detail: Demonstrates accuracy in managing high-volume transactions, reconciliations, and regulatory reporting.
• She is able to start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-dened team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; nds it dicult to change these systems.
• Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Katrina is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Katrina Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Katrina Marie is unselsh, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Katrina Marie will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

• Experience:

  • Over 10 years of extensive programming experience, specializing in full-stack development (7 years), backend development, and systems architecture. Began his career as a systems architect, integrating physical servers with AWS services like Elastic Beanstalk and S3, before transitioning to backend development with a focus on Laravel. Paul has 7 years of experience in Laravel and Vue.js, with expertise in modern web technologies such as Inertia, Alpine.js, and Volt. Notably, he built a complex online course platform for medical professionals from scratch. His experience includes building bespoke websites, handling automation projects, and customizing CRMs across various industries such as BPO, healthcare, marketing, and real estate.

• Software Proficiency:

  • Strong expertise in Laravel (7 years), Vue.js (7 years), and modern web technologies like Alpine.js, Livewire, and Inertia. Proficient in backend development and database optimization, ensuring fast queries and seamless backend-to-frontend communication. Experienced in REST API development, JSON integration, and API documentation using tools like phpDocumentor and Apigen. Skilled in cloud development with Docker (3.5 years) for local simulations, with limited experience in Linux servers (primarily Ubuntu) and AWS. Additionally, he has proficiency in CodeIgniter (5 years), Symfony (5 years), MySQL (5 years), MongoDB (1 year), WordPress (2 years), Node.js (6 months), React.js (6 months), and Kubernetes (3.5 years).

• Specialization:

  • Specializes in full-stack development, preferring Laravel + Vue.js for building scalable and maintainable web applications, particularly CRMs. Experienced in developing SaaS solutions across various industries, including transportation, real estate, hotels, and restaurants, using a mix of Laravel, Vue.js, Angular.js, Python, and Kotlin. He also has experience with PWA for React and Angular for 4-5 years. Paul advocates for Laravel over Symfony due to its superior ecosystem, scalability, and maintainability, while acknowledging Laravel's foundation on Symfony components.

• Strengths:

  • Self-rated 8.5-9 out of 10 in job capabilities, with a focus on continuous growth and career development over the next 5-10 years. Demonstrates strong problem-solving skills and a proactive approach to learning new tools and technologies. Experienced in Agile and Lean development practices, often assuming leadership roles like Scrum Master or Product Owner to improve workflow efficiency. Highly organized with excellent attention to detail, particularly in code standards, unit testing, and API documentation. As per his Predictive Index Behavioral Profile, Paul is detail-oriented, cautious, and driven to protect the company against risk by following established standards. He values recognition for his dedication and specialized skills and is motivated by a strong sense of duty.

• Home Office:

  • Impressive setup with a Ryzen 7 PC, 4 monitors, and a 2Gbps internet connection (1Gbps main + 1Gbps backup), ensuring high productivity and reliable remote work capabilities.

• Current Status:

  • Currently engaged in freelance contract work (2-3 hours) while actively studying new technologies. Available to start immediately and open to a full-time position.

• Jeson has a degree in information technology.
• He worked as an Android/IOS developer.
• He is responsible for developing, testing and maintaining android applications
• He has experience in making app and uploading it to Google play store.
• He is assigned to the application development and maintenance.
• He is assigned to MacOs desktop application development and maintenance.
• He is proficient in using:
  • C#  - 1yr
  • Visual studio - 1yr
  • Java - 4yrs
  • Kotlin - 4yrs
  • Swift - 1yr
  • Xcode - 1yr
  • Xamarin - 6months
  • Firebase - 4yrs
  • Oracle - 6months
  • MYSQL - 5yrs
  • MongoDB - 6months
  • Azure devops - 1yr
  • Github - 1yr
  • JSON -5yrs
  • RESTful API - 5yrs
  • CSS - 5yrs
  • HTML - 5yrs
  • React Native - 5yrs
  • React JS - 3yrs
  • Flutter - 3yrs
• He can start ASAP and open for full time position

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jeson has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jeson will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Michelle Bernice Garcia has a robust background in social media management and marketing, with significant experience in project management, graphic design, and administrative tasks. Her proficiency with various tools and readiness to start immediately make her a strong candidate for roles in marketing and social media management.

Evaluation Comments:

• Michelle has a diverse background in social media management, tech support, and tutorial services.

• She has experience in multiple industries and is capable of handling a wide range of tasks from community management to video editing.

• She is knowledgeable in various tools and is ready to start immediately.

Key Strengths:

• Social Media Management: Advanced skills in managing and marketing on social media platforms.

• Project Management: Proficient in planning, executing, and managing projects.

• Graphic Design: Skilled in creating visual content for various platforms.

• Administrative Support: Strong administrative skills including appointment setting and general admin tasks.

• Training and Development: Experienced in coaching and training.

Technical Expertise:

• Tools: Canva, Google Suite, MS Apps, Vegas Pro, Adobe Premiere, Asana, Trello, Buffer, Hootsuite, ClickUp

Strongest behaviors:

Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.

Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Summary:

Michelle Bernice is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Her drive is purposeful, directed at getting things done quickly. She is an individual who responds positively and actively to challenges and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

• Bernz started her professional career in tutorial services in 2008.
• She also had her career as a tech support in Xbox in a BPO set-up.
• She then ventured into social media management and marketing for 4 years. She has worked with several industries on telecommunication, BPO and hospitality.
• She is able to perform the following tasks:
  • Community Management
  • Social Media Management
  • Social Media Marketing
  • Graphic Design
  • Email Marketing
  • Project Management
  • Video Editing
  • Appointment Setting
  • Admin Tasks
• She is knowledgeable on the following tools:
  • Canva
  • Google Suite
  • MS Apps
  • Vegas Pro
  • Adobe Premiere
  • Asana
  • Trello
  • Buffer
  • Hootsuit
  • ClickUp
• She is ready to start immediately.

• Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
• She then transitioned as a virtual assistant where some of her responsibilities include:
  • data entry
  • outbound calls to prospective client
  • appointment setting
  • recruitment
• She has became a healthcare virtual assistant where she performs the following:
  • inbound and outbound calls to and from patients
  • liaise between patients and providers
  • appointment setting
• She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
  • job posting
  • credentialing
  • interviewing
  • onboarding
• She is knowledgeable on the following tools:
  • Kamana
  • Jazz HR
  • ZipRecruiter
  • Nurses.com
  • Indeed
• She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Jona is a Certified Public Accountant with 10 years of relevant experience. She was employed within the BPO, accounting firm, and real estate industries in progressive roles. She showcased her expertise in different accounting functions to clients based in Australia and Singapore. In addition, she also provided consulting services to local clients for 2 years where she got exposed to royalty reporting for a real estate client.
• She is proficient in supporting, but not limited to, the following:
  • General Accounting
  • Reporting Analysis
  • Budgeting
  • Taxation
  • Bookkeeping
  • Accounting Reconciliation
• She used numerous applications and software such as JDE, Xero, IFCA Property Plus, QuickBooks Desktop, SAP, MS Excel, MYOB, Sleek ERP, Dext/Receipt System, HubDoc, Zendesk, Front, Slack, and MS 365.
• She is a certified Xero Advisor.
• She can start immediately, prefers the day shift, and is open to either a part-time or full-time position.

• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

• Mick has been in the Software Development field for over 8 years, 5 years were on Android development
• He was able to create apps from the scratch 
• He also did the submission process to Play Store, review codes, creating new functions and features and bug fixing
• He's adept at the following:
  • Kotlin - 4 years
  • Java - 3 years
  • Restful API
  • MVVM for Android
  • GIT  - 4 years
  • VBA
  • VB.NET
  • C++
  • AGILE Development
• He can start in 2 weeks

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Behavioral Summary

Mick Jason is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mick Jason, who takes responsibilities very seriously.

• Aubrey started her career in BPO for 8 years.
• She became a customer service representative where she handled basic inquiries from the customers, handle billing inquiries and became a helpdesk support.
• He also had an experience with eBay where she became a mentor and got the opportunity to become a coach.
• She did the following as a coach:
  • generating reports
  • taking over escalations
  • troubleshooting
  • appeals
• She is knowledgeable on the following tools:
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft Office
• She is ready to start after 2-weeks.

• Phone support, both inbound and outbound
• Email and chat support
• Order replacement and refund
• Order tracking and status check
• Basic troubleshooting of account-related concerns

• Shopify
• ShipStation
• Gorgias
• Stern
• CRM
• AirTable