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by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

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Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

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Candidates:

579

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $12.09/hr

Angelisa

Candidate ID: 428937


ADVANCED

    Microsoft, Google Sheets...

INTERMEDIATE

    Xero Accounting, SAP Accounting...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Full Time: $USD 12.09 per hour or $USD 2095.47 per month

Remote Staff Recruiter Comments

  • Angelisa has been doing accounting work for over nine years. Some of her responsibilities include:
    • Processing and monitoring of Account Payables and Receivables
    • Bank Reconciliations
    • Preparation of IAS, BAS, and GST
    • Assisted in the annual forecast and budget model creation
    • Prepared monthly and annual accrual report
    • Prepared journal entries for allocation and recovery of Utilities consumption
    • Cash flow forecast and management
    • Payroll set-up, processing and reconciliation
    • Preparing monthly end reports for cash flow and profit and loss
  • She has worked with a real estate company where she is mainly responsible for processing monthly rentals and utilities as well as managing petty cash 
  • Proficient in Xero, SAP, Oracle, Myob, Quickbooks, Odor
  • Has worked with clients in Australia and New Zealand
  • Open for both part-time and full-time positions.
  • She can start after November 17 
Predictive Index Behavioral Profile: Operator 
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors 
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
  • Angelisa is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angelisa has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Accountant

Industry:

Accounting / Audit / Tax

Employment Period:

April 2022 to November 2022 (7 Months)

Duties and Responsibilities:

  • Preparation of Tax/ ITR 
  • Individual, Company 
  • IAS/BAS processing 
  • SGC 
  • Payroll processing 
  • Bookkeeping 
  • Bank reconciliation 
  • Creating accountants letter 

Accounts Payable Associate

Industry:

Manufacturing / Production

Employment Period:

May 2014 to May 2015 (12 Months)

Duties and Responsibilities:

  • Performed Bank Reconciliation of its subsidiaries
  • Verified and updated vendor accounts
  • Reconciled processed work by verifying entries and comparing system reports to balance
  • Matched purchase orders to invoices and logged to computer
  • Reviewed each invoice and requisitions for payment approval
  • Gathered, evaluated and summarized account data in detailed
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
  • Assigned to cater walk-in customers other than PO based
  • Issued Official Receipts/Sales Invoice
  • Daily reconciliation of cash received and payments made on account
  • Prepared daily bank deposits and made sure cash on hand reconciles cash received for the day

Finance Admin Assistant

Industry:

Property / Real Estate

Employment Period:

December 2015 to December 2018 (35 Months)

Duties and Responsibilities:

  • Processed "Request for Payment" using SAP and eSAS
  • Coordinated with vendors for purchases and quotations
  • Resolved issues for pending payables of the property
  • Kept track of Property's Contracts/CGLI and PB for each of PPE Maintenance Services
  • Monitored Property's Permits and Licenses and other Building Regulatory Compliance
  • Examined Property's Expenses - Budget versus Actual Spending
  • Assisted on annual forecast and budget model
  • CAPEX/DOE budget monitoring and allocation
  • Prepared monthly and annual Accrual Report
  • Prepared journal entries for allocation and recovery of Utilities consumption
  • Catered Tenants and Retails' issues and concerns
  • Petty cash custodian

Junior Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Australian company with XERO accounting experience involved in consultancy and digital marketing
  • Accounts receivables and payables monitoring
  • Bank reconciliation for various bank accounts and multiple currencies
  • Cash flow forecast and management
  • Payroll set-up, processing, and reconciliation

Accounts Payables Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Processed and verified vendor invoices for accuracy and eligibility for payment
  • Ensure timely payment of vendor invoices
  • Reached out to vendors and customers to verify information and follow-up on client issues.
  • Produced month-end closing reports
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
  • Compiled budget figures by reviewing past budgets and assessing expenses.
  • Reorganized accounts payable processes, decreasing supplier payment delays
  • Oversaw bookkeeping and accounting systems and entered data into systems
  • Acted as company Treasury
  • In-charged of company transfers and short-term loans to cover day to day expenses

Financial Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to June 2020 (15 Months)

Duties and Responsibilities:

  • Prepared Monthly Reconciliation from underwriting source data to GL and creates an adjusting journal entries for discrepancies noted.
  • Performed monthly Intercompany reconciliation
  • Processed settlements for Intercompany related transactions
  • Examined Quarterly Reconciliation between General Ledgers and Source data for various accounts and provides variance analysis.
  • Supported ad hoc requests from onshore counterparty other than those main tasks assigned thereof.

Xero Bookkeeper

Industry:

General & Wholesale Trading

Employment Period:

November 2022 to July 2024 (19 Months)

Duties and Responsibilities:

  • Bookkeeping
  • Journal entries
  • Accounts payables and receivables management
  • Payroll processing
  • Bank and accounts reconciliation
  • Create basic reports
  • Reconciliation of Property Rental and Outgoings
  • Calculation of Tenant Outgoings

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 21, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    MicrosoftGoogle Sheets

INTERMEDIATE ★★

    Xero AccountingSAP Accounting

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo Idea Pad
  • Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $11.60/hr

Ramil

Candidate ID: 428904


ADVANCED

    Electrical system design, Project Management...

INTERMEDIATE

    CAD...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

  • He worked as a Senior Electrical Engineer.
  • He was the over all in charge of all the electrical works of the project.
  • He prepares materials/equipment take-off and purchase request.
  • He prepares design, shop drawings and as-built plans.
  • He prepares quotations, reports and estimates for each project and coordinates with the client.
  • He can start immediately

Employment History

Project – Engineer

Industry:

Telecommunication

Employment Period:

January 2009 to July 2021 (150 Months)

Duties and Responsibilities:

  • Prepare power requirements for cell sites
  • Evaluate power capacity of sites
  • Evaluate subcon quotations 

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

July 2009 to August 2010 (13 Months)

Duties and Responsibilities:

  •  Supervise electrical works
  • Prepare estimates and requisitions
  • Review plans and specifications
  • Evaluate subcon billings

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

November 2010 to June 2013 (31 Months)

Duties and Responsibilities:

  • In-charge in the electrical works
  • Prepares design, shop drawings and as-built plans
  • Prepares materials/equipment take-off and purchase request
  • Assist in the preparation of work permit req’ts
  • Prepares daily, weekly and monthly work schedule and accomplishment report
  • Prepares quotations, reports and estimates
  • Ensure conformance to QESH requirements
  • Coordinate with other trade regarding execution of work plan
  • Supervise the work of subcontractor and check implementation of plans
  • Conducts regular toolbox meeting
  • Monitors testing and commissioning
  • Attends client, staff and subcon coordination meeting

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2013 to June 2014 (12 Months)

Duties and Responsibilities:

  • Supervision of electrical works
  • Prepare shop drawings
  • Evaluate subcon progress billing
  • Prepare estimates and material requisition
  • Attend coordination meeting
  • Submit progress report
  • Inspect delivered electrical materials

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

February 2015 to August 2015 (6 Months)

Duties and Responsibilities:

  •  In-charge in the electrical works
  • Prepares design, shop drawings and as-built plans
  • Prepares materials/equipment take-off and purchase request
  • Assist in the preparation of work permit req’ts
  • Prepares daily, weekly and monthly work schedule and accomplishment report
  • Prepares quotations, reports and estimates
  • Ensure conformance to QESH requirements
  • Coordinate with other trade regarding execution of work plan
  • Supervise the work of subcontractor and check implementation of plans
  • Conducts regular toolbox meeting
  • Monitors testing and commissioning
  • Attends client, staff and subcon coordination meeting

Project Manager –Electrical

Industry:

Construction / Building / Engineering

Employment Period:

August 2015 to August 2016 (11 Months)

Duties and Responsibilities:

  • Oversee and direct construction projects from conception to completion
  • Review the project in-depth to schedule deliverables
  • Ensure compliance with building and safety regulations
  • Review the work progress and materials flow
  • Submit billing and project status report
  • Designate and assign tasks to subordinate

Senior Electrical Design Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2016 to October 2017 (11 Months)

Duties and Responsibilities:

  • Overall incharge of electrical design and construction
  • Review electrical design
  • Prepare budgetary cost for project inquiries
  • Evaluate cost proposal of subcontractors
  • Review the project in-depth
  • Designate and assign tasks to subordinates
  • Conduct site inspections and attend meetings

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2017 to October 2020 (36 Months)

Duties and Responsibilities:

  • Overall in-charge of construction works

Electrical Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2020 to July 2021 (9 Months)

Duties and Responsibilities:

  • Check electrical design
  • Monitor subcontractor
  • Propose revisions
  • Prepare cost

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electrical Engineering

Graduation Date:

October 20, 2007

Located In:

Philippines

License and Certification: :

Registered Electrical Engineer

 


Skills

ADVANCED ★★★

    Electrical system design, Project Management,

INTERMEDIATE ★★

    CAD

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $9.14/hr

Emilynn

Candidate ID: 428698


ADVANCED

    Appointment Setting, Inbound Calls, Customer Service, Sales...

INTERMEDIATE

    Technical Support, Chat Support, Email Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.05 per hour or $USD 783.99 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

  • xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
  • Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
  • Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
  • Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
  • Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors
  • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary
Emilynn Fe is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. 

 

Employment History

Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

April 2021 to October 2023 (29 Months)

Duties and Responsibilities:

  • Ensure each prospective client and potential customer has a positive experience with our company
  • Take the initiative to learn about the company and grow within the role
  • Prioritize which appointments take priority over others to maximize revenue
  • Field incoming phone calls and convert 50% or more to appointments
  • Develop and distribute reports of each day’s appointments
  • Use Microsoft Office suite to manage various aspects of the job
  • Demonstrate a pleasant disposition with each prospect
  • Properly explain the products and services to prospective customers when making appointments
  • Complete required call sheets at the end of each day

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Maintains customer relationship by responding to inquiries; documenting actions.
  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers’ accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to November 2013 (13 Months)

Duties and Responsibilities:

  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2013 to August 2018 (56 Months)

Duties and Responsibilities:

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2020 (16 Months)

Duties and Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Executive Assistant

Industry:

Healthcare / Medical

Employment Period:

May 2023 to May 2024 (12 Months)

Duties and Responsibilities:

Managing Clients Appointment / Data Entry Work / Check on her Schedule

Education History

Field of Study:

Food Technology/Nutrition/Dietetics

Major:

Nutrition and Dietetics

Graduation Date:

March 18, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Appointment Setting, Inbound Calls, Customer Service, Sales,

INTERMEDIATE ★★

    Technical SupportChat SupportEmail Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 28.78, Upload: 59.35
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Core i3a
  • Operating System: Windows 10

All-inclusive Rate: USD $23.38/hr

Saraiah

Candidate ID: 428591


ADVANCED

    Analytical Skills, Forecasting, Bookkeeping...

INTERMEDIATE

    Bookkeeping, Analytical Review, Forecasting...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.56 per hour or $USD 1175.35 per month

Remote Staff Recruiter Comments

Sarah has been working for almost 12 years in multinational shared services companies. She is currently working as a freelance bookkeeper in an accounting firm.

She is proficient in supporting, but not limited to, the following:
  • Cost accounting
  • Pricing and costing modeling
  • Balance sheet review
  • Preparation of financial statement, annual budget
  • Bookkeeping
  • Tax exposure review
  • Cash forecasting
  • Variance analyses

She is exposed to the following tools/applications:
  • SAP
  • Oracle
  • Quickbooks
  • Netsuite
  • QBO
She is a certified public accountant.
She prefers morning or mid-shift, but can consider the night shift too.

Employment History

Freelance Accountant/Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2021 to February 2022 (13 Months)

Duties and Responsibilities:

  • Bookkeeping
  • General accounting

Controller

Industry:

Employment Period:

October 2019 to December 2020 (14 Months)

Duties and Responsibilities:

  • Managed Chief Accountants for each legal entity.
  • Heads R2R for 15 Legal entities across logistics division.
  • Heads O2C 15 Legal entities across logistics division.
  • Monitors P2P process and treasury functions for cash payment to suppliers.
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory audit.
  • Provide timely reports on and tax recommendations to each member companies.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Monitor budget vs forecast.
  • Establish local policies and implement management directive.
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered

Finance Controller

Industry:

Employment Period:

December 2018 to April 2019 (4 Months)

Duties and Responsibilities:

  • Prepares QBR and reporting package to region regional CFO and Headquarters (France)
  • Heads R2R for the shared service including month end closing and reporting
  • Heads O2C for shared service including billing to different regions and cash collections and forecast
  • Monitors P2P process and treasury functions for cash payment to suppliers.
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory and regional audit
  • Provide timely reports on and tax recommendations to regional and headquarters for transfers pricing recommendations.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Reports to Board of Directors for year end sign off for all audited financial statement including tax returns
  • Prepares monthly rolling forecast, quarterly forecast and annual budgets.
  • Establish local policies and implement regional directives.
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered

Finance and Operations Manager

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

October 2017 to November 2018 (13 Months)

Duties and Responsibilities:

  • Prepares QBR and reporting package to region (SG) and Headquarters (Germany)
  • Prepares monthly finance, hr and logistics reports such as (AR Ageing, FTE report, Stocks Days and etc.)
  • Provide price modeling analysis to General Manager and regional counterparts.
  • Month end closing lead
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory and regional audit
  • Provide timely reports on and tax recommendations to regional and headquarters for transfers pricing recommendations.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Manage to automate different process as process improvement projects with cost savings as to time of employees.
  • Oversee HR, Payroll, Logistics, Warehouse, Customer Service Team, Legal, Procurement and Finance and Accounting.
  • Prepares monthly rolling forecast, quarterly forecast and annual budgets.
  • Establish local policies and implement regional directives.
  • Process Improvement country leader
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered
  • Building partnerships and maintaining strong relationships with all senior managers and their teams

Finance Manager for US Operations

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2014 to April 2017 (33 Months)

Duties and Responsibilities:

  • Prepares quarterly forecast for different business units for US Unemployment Benefits, Child Support and Temporary Assistance for Needy Family
  • Monitors Collections and Accounts Payables for all US entities particularly on Card transactions
  • Collaborate with US MasterCard and VISA for different bank fees pertaining to Xerox Contract with US Government
  • Assess US Unemployment rate for different state
  • Provide financial advice pertaining to revenue growth
  • Provide financial advice pertaining to cost savings
  • Prepares annual budgets and analyze variances
  • Performs Quarterly Financial Forecast Review for 23 States
  • Coordinate with State Project Managers regarding different projects and proposals
  • Propose cost saving plan for each business units
  • Perform monthly analysis on the financial statements
  • Perform weekly Flash for different states
  • Participate in Deal Reviews particularly on financial data.
  • Collaborate with MasterCard and Visa for Bank Transactions that involves Cards.
  • Analyze contracts from Suppliers as well as government contracts.
  • Direct Collections for the month
  • Analyze profitability ratio for the next 5 years and propose project saving drive.

Financial Controller

Industry:

Computer / Information Technology (Hardware)

Employment Period:

September 2013 to June 2014 (9 Months)

Duties and Responsibilities:

  • Monitors intercompany Accounts Payable & Accounts Receivable
  • Preparation of Audit Reconciliations and Financial Statements
  • Monthly preparation of Cash Forecast for operations and Accounts Payable
  • Variance analysis of P/L Forecast vs Actual P/L Numbers
  • Preparation of Financial Statement based on Local Statutory requirements
  • Preparation of Financial Statement for management purposes
  • Maintain separate Financial Statement for Global Reporting using Generally Accepted Accounting Principle
  • Analysis of Overall Balance Sheet of HP Philippines
  • Analysis of Overall Income Statement of HP Philippines
  • Analysis of cost center that pertains to HP Philippines controllership expenditures
  • Cash Tax Forecast & Coordination with Treasury regarding budget allocation for one month (Payroll, Taxes & Accounts Payable for Operations)
  • Determine when to have currency exchange between different HP Entities in the Philippines
  • Income Statement analysis of Gain or Loss on Foreign Exchange (Intercompany & local transactions)
  • Quarterly Forecast of Return of Value Added Cost (Income Statement forecast)
  • BIR Compliance and Filing of Taxes
  • Performs tax exposure review
  • Projects across different departments
  • Presents Balance Sheet & Income Statement on a monthly basis to Chief Financial Officer

Tax Supervisor

Industry:

Oil / Gas / Petroleum

Employment Period:

January 2013 to August 2013 (7 Months)

Duties and Responsibilities:

  • Hired as Tax Supervisor position to direct tax set up functions for a growing multinational shared service company.
  • Develop and manage external financial relationships (e.g., lawyers, compliance accountants, auditors) and constantly look for ways to strengthen overall process performance.  
  • Tax Set Up for US Motor Fuel Aviation
  • Analysis of different US rulings for federal and different state taxes (Indirect tax & sales tax)
  • Import/export transactions analysis of movements for Aviation Business of Shell for US
  • Tax Set Up for Aviation/Asphalt/Bitumen
  • Focal for TRIM and SharePoint 
  • Billing Inquiry analysis
  • Tax Set Up for Aviation/Asphalt/Bitumen
  • Resource person for US indirect taxes and sales tax
  • Coordinates with local US process owner regarding new tax updates on different states & county

Process Owner Manager 1

Industry:

Consumer Products / FMCG

Employment Period:

April 2010 to January 2013 (33 Months)

Duties and Responsibilities:

  • Hired as a Process Owner, managed VAT direct impact to financial statements (manual journal entries and verifies monthly transaction for Asia and EMEA legal entities (156 legal entities), General Ledger closer and submitter for ASIA with direct access to GSP for analysis and resolving failed submission issues (always 100% complete), COPA variances in FS for exports and imports discount payments, Material Master owner for ASIA transactions.  Trainings attended to enhance interpersonal skills, leadership skills and technical skills.
  • Owner of different process within the team, stand alone with no back up for the process.
  • VAT netting for ASIA and EMEA legal entities for compose of 156 Legal entities (stand alone owner)
  • General Ledger Closing for Asia (87 Legal Entities)
  • Asia legal entities overall submitter of books and failed submission issue resolver
  • Controlling Profitability Analysis- variances for Exports/Imports discount payments for ASIA and EMEA
  • Cost Accountant for Bundle Packs for ASIA
  • In charge for Profit Center Substitution for Exports and Imports for ASIA Legal Entities Material Master Maintenance.
  • In charge for Process automation in excel.
  • Hot Key member, in charge for process improvement and strategies for new ways of working in our team.
  • Balance Sheet Review for Bundle Packs Accounts
  • Balance Sheet Review for Tax Accounts.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

CPA certified public accountant, six sigma greenbelt


Skills

ADVANCED ★★★

    Analytical SkillsForecastingBookkeeping

INTERMEDIATE ★★

    BookkeepingAnalytical ReviewForecasting

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/12495970214
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

ANJHOE

Candidate ID: 428422


ADVANCED

    Autodesk Revit, AutoCAD, Photo Editing, 2D Design...

INTERMEDIATE

    Documentations, Graphic Design, Engineering, Electrical system design...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

  • Anjhoe is an experienced CAD Draftsman with over 8 years of professional involvement in the construction, engineering, and manufacturing industries.
  • He has held various technical roles including Project Officer, AutoCAD Drafter, Instrumentation Engineer, and Mechanical Design Engineer, with responsibilities ranging from site coordination to technical drafting and design development.
  • He holds a Bachelor’s degree in Industrial Engineering and has completed relevant certifications including Autodesk Revit MEP Fundamentals and the Building Construction Supervisors Safety Course, which complement his strong technical foundation.
  • Throughout his career, Anjhoe has contributed to numerous construction and engineering projects, including electrical and mechanical layout drafting, site inspections, instrumentation coordination, and architectural detailing.
  • Notable experiences include preparing comprehensive construction drawings and shop drawings, as well as independently managing freelance drafting assignments for construction and renovation projects.
  • His exposure to a range of project phases—from concept development to site implementation—demonstrates both technical versatility and operational competence.
  • Anjhoe possesses advanced skills in AutoCAD 2D/3D drafting and is proficient in interpreting engineering drawings and converting sketches or scanned documents into detailed plans.
  • His technical expertise includes layout design, material take-offs, and assembly drawings, supported by a strong grasp of engineering and manufacturing terminology.
  • He is also skilled in Adobe Photoshop and Canva for graphic-related outputs, showing capability in both technical and visual design software.
  • He can start immediately

Employment History

INDUSTRIAL ENGINEER

Industry:

Others

Employment Period:

March 2011 to August 2011 (5 Months)

Duties and Responsibilities:

  • Conduct and document time and motion studies to establish cycle time per product and further improvement in the process.
  • Assist production team in identifying and eliminating all waste/unnecessary in all operation to improve cost, productivity, lead time, safety, morale and other metrics.
  • Coordinates with Operations Head and Industrial Engineers regarding production systems.
  • Knowledge in TPS (Toyota Production System), Foaming and Mattresses.

QUALITY CONTROL ENGINEER

Industry:

Semiconductor / Wafer Fabrication

Employment Period:

March 2010 to September 2010 (6 Months)

Duties and Responsibilities:

  • Responsible in checking / Inspection of produced product plastic tube.
  • Assuring good materials to be used.
  • Coordinates with the Quality Control Head and Operations Head regarding related issues.
  • Knowledge in extrusion process

Mechanical Design Engineer

Industry:

Architectural Services / Interior Designing

Employment Period:

August 2011 to March 2015 (43 Months)

Duties and Responsibilities:

  • Ability to draft and interpret Mechanical Drawings 
  • Ability to understand and interpret standards, schematics and layout. 
  • Coordinate and perform component and material checking, assembly and testing. Maintenance of test equipment and facilities prior to the visual inspection of the designed product.
  • Draft, Design and Plan Layout (2D, 3D and Isometric Drawings) of equipment using Auto-cad (latest version) and photo shop to obtain approval of customer. 
  • Basic knowledge in Creo 2.0/ Pro E and Solid works software.
  • Ensure that all design of equipment meets the customers' specification through design reviews and verification.
  • Coordinate to the top management and co-workers to design, layout and detail components to resolve design and other problems.
  • Responsible in the documentation for all equipment together with instruction manual and its specification.
  • Ad hoc duties as assigned

Engineer (Autocad Designer/Drafter)

Industry:

Construction / Building / Engineering

Employment Period:

April 2015 to October 2015 (6 Months)

Duties and Responsibilities:

  • Preparing of shop drawings conducted with the Tender Bill of Quantities specialized in stainless steel, steel, aluminium and glass related architectural works in the Construction Industry and trading of related products - ensuring the shop drawings and the quantities is according and tally with the tender BQ to meet the expectation of both client and the company. 
  • Coordinate with project managers for preparation of drawings and updating of drawings
  • Liaised with revisions of Shop Drawing - Overall in charge in revisions up to Drawings/AS Built Drawings. 
  • Material Take Off - Preparing Cutting list of Materials, ensuring of efficient and reliable cuttings of material to be fabricated.
  • Coordinates with subcontractors and customers for site meetings for all clarification and updates.
  • Responsible for ISO Standard regarding proper filing of submission of drawings and easy traceability of files,

ELECTRICAL CONTRACTOR AND INTERIOR DESIGN

Industry:

Construction / Building / Engineering

Employment Period:

October 2015 to December 2017 (25 Months)

Duties and Responsibilities:

  •  Plans and controls the execution of projects, able to attend site meeting. Coordinates technical matters pertaining to the projects including preparation of shop drawing.
  • Supervision of works at site to ensure all electrical installation works are complies with electrical code of practice under (CP5).
  • Coordinate with relevant authority on testing and commissioning of installation. 
  • Coordinate with project managers for preparation of drawings and updating of drawings
  • Review CSD and shop drawings submission. Check and review the master schedule prepared by coordinator.
  • Liaised with revisions of Shop Drawing - Overall in charge in revisions up to Drawings/AS Built Drawings.
  • Material Take Off - ordering of material. PO and checking of delivery order 
  • Coordinates with subcontractors and customers for site meetings for all clarification and updates.
  • Responsible for ISO Standard regarding proper filing of submission of drawings and easy traceability of files,

Instrumentation Engineer

Industry:

Construction / Building / Engineering

Employment Period:

February 2018 to August 2018 (6 Months)

Duties and Responsibilities:

  • Coordinated revisions of technical drawings and shop drawings related to instrumentation projects, ensuring compliance with local and international standards.
  • Collaborated with engineers and project managers to create updated versions of drawings based on project requirements and site changes

Snacks Shop Owner

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

October 2018 to June 2023 (56 Months)

Duties and Responsibilities:

  • Designed marketing materials including logos, menus, brochures, and product labels, utilizing Adobe Photoshop and Illustrator to create visually appealing graphics.
  • Managed the operational aspects of the business, ensuring all design elements were cohesive and aligned with brand identity.

FREELANCE AUTOCAD DRAFTER

Industry:

Construction / Building / Engineering

Employment Period:

June 2023 to December 2023 (6 Months)

Duties and Responsibilities:

  • Created detailed AutoCAD drawings, including floor plans, site layouts, elevations, and sections for various construction projects.
  • Updated and revised construction drawings based on client feedback and comments, ensuring accuracy and compliance with project specifications.
  • Collaborated with project teams to gather technical information and provided support in generating accurate design proposals.
  • Assisted in preparing project documentation, including sketches, budgets, and schedules.

Education History

Field of Study:

Engineering (Others)

Major:

Industrial Engineering

Graduation Date:

March 2, 2011

Located In:

Philippines

License and Certification: :

Course Title: Autodesk Revit MEP Fundamentals Center


Skills

ADVANCED ★★★

    Autodesk Revit, AutoCAD, Photo Editing, 2D Design, Microsoft Applications,

INTERMEDIATE ★★

    Documentations, Graphic Design, EngineeringElectrical system designMechanical Engineering3D DesignGoogle Apps

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 12.95, Upload: 35.52
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

Arian

Candidate ID: 426740


ADVANCED

    Graphic Design, Illustration, Branding, Layout Design...

INTERMEDIATE

    Animation, Video Editing, WordPress...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.06 per hour or $USD 698.92 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

  • She worked as a Graphic Designer.
  • She designs and oversees all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
  • She designs complex graphics and animation, using independent judgement, creativity and computer equipment. 
  • She participates in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration.
  • She is proficient in using:
    • Adobe Photoshop
    • Illustrator
    • After effects
    • Word press
    • Premiere Pro
    • Lightroom
  • Available to start ASAP.

Employment History

Visual Effect Artist

Industry:

Entertainment / Media

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

  • Conceptualize, and create cutting-edge special effects, including particle effects, dynamic simulations.
  • Create, manage and optimize VFX assets.
  • Collaborate with other animators to iterate, polish and deliver projects.
  • Optimize VFX effects to fit design and technical constraints.

Graphic Designer

Industry:

Manufacturing / Production

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Creating content, including text posts, video and images for use on social media.
  • Promoting products, services and content over social media, in a way that is consistent with an organization's brand and social media strategy.
  • Keeping track of data and analyzing the performance of social media campaigns.

Intern Web Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2019 to February 2020 (3 Months)

Duties and Responsibilities:

  • Writing code, updating websites, designing layouts, editing website content, and making adjustments based on client feedback.

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2022 to December 2025 (39 Months)

Duties and Responsibilities:

  • We provide a wide range of digital graphic service to our clients and consolidate their design needs.
  • We deliver high quality of designs in order to meet their expectations of work.
  • This includes working on Google Display Ads, Packaging, Photo Manipulation & Clean up, Print works, Mockups, Book Covers, Shirt Designs and others. 

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2020 to September 2022 (30 Months)

Duties and Responsibilities:

  • Providing different graphic layouts for my clients such as emailers, brochures, product design, illustrations, banners, prints, logos and branding profile.
  • Basically I am helping their start up businesses to provide social media graphics for their marketing strategy.

Visual Effects Compositor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2017 to December 2017 (7 Months)

Duties and Responsibilities:

  • Organize and string together raw footage into a continuous whole according to scripts or to the instructions of directors and producers
  • Review assembled or edited films on screens on monitors to determine if corrections are necessary
  • Program computerized graphic effects.
  • Study scripts to become familiar with production concepts and requirements.

Digital Marketing Admin / Graphic Designer & Video editor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2018 to August 2018 (6 Months)

Duties and Responsibilities:

  • Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
  • Design complex graphics and animation, using independent judgement, creativity and computer equipment.
  • Participate in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration

Customer Service Admin

Industry:

Oil / Gas / Petroleum

Employment Period:

August 2018 to March 2019 (7 Months)

Duties and Responsibilities:

  • Confer with customers by telephone or in person to provide information about the training services, and courses offered, take or enter registrations , cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
  • Check to ensure that appropriate changes were made to resolve customer’s problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Site Administrator

Industry:

Transportation / Logistics

Employment Period:

March 2019 to September 2019 (5 Months)

Duties and Responsibilities:

  • Provides administrative support to ensure efficient operation of the office.
  • Answers phone calls, schedules meetings and supports visitors.
  • Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results, sending daily reports of activities in field operation.
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Supports the team by performing tasks related to organization and strong communication.
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
  • Arranging meetings, appointments, and executive travel
  • Answering phone calls and taking messages
  • Maintaining folders on servers
  • Recording meeting minutes
  • Liaising with teams and units
  • Tracking petty cash

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2019 to January 2020 (3 Months)

Duties and Responsibilities:

  • Gathering and studying the necessary materials and information.
  • Planning concepts and designing rough layouts and concept art.
  • Collaborating with the rest of the Praxxys Team to conceptualize the latest and greatest content for social
  • Constantly staying up to date with social trends and best practices to ensure our output is consistently excellent.
  • Pre-production, production, and post-production of client video and audio assets
  • Design graphical assets and / or manipulate existing client assets

Graphic Artist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2020 to June 2021 (15 Months)

Duties and Responsibilities:

  • Prepare and schedule files for production
  • Prepare and optimize cut files to improve cutting and finishing efficiency e.g., adding strip lines so jobs are easier to strip
  • Analyze and resolve box structural / design issues
  • Troubleshoot and resolve file issues
  • Liaise with customer service teams
  • Analyze and improve workflow
  • Build die templates and maintain library
  • Investigate reprints and recommend changes to prevent file errors from reoccurring
  • Proactive complete any other duties that may be assigned

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Multimedia Arts

Graduation Date:

April 3, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Illustration, Branding, Layout Design, Web Design, Photo Editing, Adobe Photoshop,

INTERMEDIATE ★★

    AnimationVideo EditingWordPress

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Macbook Air
  • Processor: i5
  • Operating System: MacOS X

All-inclusive Rate: USD $6.98/hr

Madonna

Candidate ID: 426094


ADVANCED

    Computer Literacy, Communication Skills, Customer Service, Collections...

INTERMEDIATE

    Zendesk, Salesforce.com, Shopify, Product Listing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.98 per hour or $USD 605.33 per month

Full Time: $USD 6.98 per hour or $USD 1210.66 per month

Remote Staff Recruiter Comments

  • Madonna Laureen has worked for more than 10 years within various BPO industries.
  • Since 2012, she has been in customer service and provided support via email, chat, and calls.
  • She handled collections, banking, food delivery, and Telco accounts.
  • Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
  • She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
  • Well-versed with software tools such as:
    • CRM
    • MS word
    • MS Excel
    • Outlook
    • Zendesk 
    • Salesforce 
    • Shopify 
  • She is available to start immediately.
Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 


Employment History

Sales Support

Industry:

Retail / Merchandise

Employment Period:

February 2022 to March 2023 (12 Months)

Duties and Responsibilities:

  • Add and update product listings
  • Find or write a description and specifications in table format (using basic HTML tags)
  • Add specific product configurations and stock lines (where applicable).
  • Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
  • Find and link to any appropriate YouTube videos relating to the product.
  • Create links to related products such as accessories or consumables.

General Care Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to September 2012 (3 Months)

Duties and Responsibilities:

  • Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
  • Maintained engaging conversations with customers to build relationships and upsell further products.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Kept detailed records of customer interactions for future reference.

First Line Technical Support/CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to September 2013 (2 Months)

Duties and Responsibilities:

  • Completed logs and job reports for service calls at end of shift to preserve accurate information.
  • Communicated product and machine failure details to address and resolve root causes.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Input customer information, call notes and personal data onto internal database.

Collections Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2013 to November 2017 (48 Months)

Duties and Responsibilities:

  • Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
  • Processed payments over the phone and set up recurring drafts.
  • Collaborate with the team to address team goals and reach KPI’s.
  • Input customer information, call notes, and personal data onto the internal database.
  • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
  • Resolved direct debit issues and complaints promptly
  • Offer payment solutions according to the hierarchy

Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (5 Months)

Duties and Responsibilities:

  • Ensures all customer orders were acknowledged and processed promptly.
  • Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,

INTERMEDIATE ★★

    ZendeskSalesforce.comShopifyProduct Listing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 29.61, Upload: 43.38
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Generic
  • Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.65/hr

Krisna

Candidate ID: 426045


ADVANCED

    Social Media Management, Social Media Marketing, Facebook, Facebook Marketing...

INTERMEDIATE

    Appointment Setting, Lead Generation, Email Support, Chat Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
  • She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
  • She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices 
  • She has worked with a health and wellness coach client from AU and Canada
  • She also do social media analytics to track the progress of their paid and organic posting
  • She's knowledgeable in the following social media platforms:
    • Facebook
    • IG
    • Twitter
    • LinkedIn
    • Facebook Business Manager
    • Canva
    • Filmora
    • HubSpot
    • Zoho 1
    • Monday.com
    • Zendesk
    • Salesforce
    • WordPress
  • She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
  • She is ready to start immediately. 
Predictive Index Behavioral Profile- Altruist 
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors 
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
  • Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

 

Employment History

Sales Admin Assistant All Residential Real Estate AU

Industry:

Property / Real Estate

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

  • Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

Project Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to January 2021 (5 Months)

Duties and Responsibilities:

  • Assisted all the managers to plan, initiate and execute all projects for our clients.
  • Handled Facebook ads, content writing and creating of landing pages.

CSR / Lead Generator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to May 2015 (2 Months)

Duties and Responsibilities:

  • Handled outbound calls for a solar panel installation company.
  • Worked remotely and communicated with clients via Skype, Slack and HangOuts.
  • Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

Marketing Assistant

Industry:

Consulting (Business & Management)

Employment Period:

May 2003 to May 2006 (36 Months)

Duties and Responsibilities:

  • Telemarketer / Helpdesk / Information Officer
  • Marketing Agent 

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2010 to March 2015 (60 Months)

Duties and Responsibilities:

Technical Support Representative (January 2013 - March 2015)
  • Handled inbound calls and email support for a web portal and online service provider account.
  • We used Salesforce to keep track of our calls.
Customer Support Representative (November 2012 – December 2012)
  • Handle inbound calls and query for an American tax preparation customers.
Technical Support Representative (March 2010 – May 2011)
  • Handled Inbound calls for a telecommunication account.

Appointment Setter

Industry:

Property / Real Estate

Employment Period:

March 2018 to November 2018 (8 Months)

Duties and Responsibilities:

  • Handled outbound calls for a real estate campaign.
  • I do cold calling to prospect buyers/sellers.

Customer Support Hero

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to October 2016 (13 Months)

Duties and Responsibilities:

  • Provided email support for a review platform on an American multinational technology company
  • I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
  • We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support. 

Social Media Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to August 2019 (7 Months)

Duties and Responsibilities:

  • Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

Email Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to February 2018 (13 Months)

Duties and Responsibilities:

  • Provided email and chat support for drivers and riders for a ridesharing company.
  • I used Zendesk and Bliss to provide email support.
  • We use Slack to communicate with colleagues and supervisors. 

Digital Marketing Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to December 2020 (7 Months)

Duties and Responsibilities:

  • Assisted the CEO to build, maintain and scale Facebook Ads for clients.
  • Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

Social Media Marketing Virtual Assistant (Freelance)

Industry:

Property / Real Estate

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

  • Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

Facebook Lead Ads Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2019 to April 2020 (7 Months)

Duties and Responsibilities:

  • Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

Project Manager (Freelance)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

  • Assisted all the managers to plan, initiate and execute all projects for our clients.
  • Handled Facebook ads, content writing and creating of landing pages.

Sales Support

Industry:

Employment Period:

October 2024 to Present

Duties and Responsibilities:


Education History

Field of Study:

Nursing

Major:

SASN / Practical Nursing Course

Graduation Date:

October 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media Management, Social Media Marketing, Facebook, Facebook Marketing, Facebook Ads, Customer Service, Customer Support, Phone Support,

INTERMEDIATE ★★

    Appointment SettingLead GenerationEmail SupportChat Support

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Colley

Candidate ID: 425161


ADVANCED

    Cost Engineering, PlanSwift...

INTERMEDIATE

    AutoCAD 2010, Sketching...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Van has been in the Engineering field for over 4 years where he had 5 years of experience as an Estimator. He has a degree in Mechanical Engineer and pursuing his Masters Degree in Engineering Management.
  • He has an experience in estimating including HVAC projects He's also responsible for preparing BOQ, checking quantity and cost variations. He develop and implement requirements for Cost recording, reporting and analyzing standards, programs and reports. 
  • He has experience with workshop drawings and creates specific BOM for the project. He's adept at the following:
    • AutoCAD - 2D
    • Planswift
  • He can start after 2 weeks notice and open for Full time position.
Predictive Index Behavioral Profile - Persuader

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Colley Van is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

He has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

CHILLER PLANT OPERATOR

Industry:

Repair and Maintenance Services

Employment Period:

November 2016 to July 2018 (20 Months)

Duties and Responsibilities:

  • Operate and monitor the Centrifugal Chillers, Cooling Towers and relevant pumps.
  • Trouble shooting of operation of all systems
  • Follow up the maintenance issues with help-desk and contractor.
  • Make Routine Inspection of the equipment and ensure that equipment are working on.
  • Responsible for developing the relationship with clients.
  • Contribute Energy Saving programs and identify the area for energy saving.
  • Responsible to maintain the VFD panel and DDC controllers.
  • Repair of all AHU, chillers, VAV, ECU pumps and relevant control panels.
  • Complete the planned preventive maintenance schedule and maintain the records.
  • Replace the spares and maintain the records.
  • Regular inspection of all meters and record consumption.

COST ENGINEER

Industry:

Construction / Building / Engineering

Employment Period:

December 2018 to July 2023 (54 Months)

Duties and Responsibilities:

  • Prepare detailed cost estimate including bills of quantities of the detailed design of the Project
  • Check quantity and cost for variations of the works and assist the Team Leader in certifying monthly statements of MPF works contracts
  • Determine project scope, define requirements, works and meet deadlines and customer requirements.
  • Follow the Estimating life‐ cycle in accordance with prescribed standards and procedures.
  • Establish quote priorities based on evaluation and analysis of overall opportunities.
  • Develop and implement requirements for cost recording, reporting, and analyzing standards, programs, and reports.
  • Provide financial reporting, trending data. Perform data analysis and development.
  • Develop and/or revise construction processes, procedures, work instructions

Education History

Field of Study:

Engineering (Mechanical)

Major:

Refrigeration and Air-conditioning

Graduation Date:

July 3, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

July 6, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Others)

Major:

Engineering Management

Graduation Date:

October 30, 2026

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Cost EngineeringPlanSwift

INTERMEDIATE ★★

    AutoCAD 2010Sketching

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17410023245
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 7th Gen Intel® Core™ i5 processor
  • Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

Denmark

Candidate ID: 425074


ADVANCED

    Engineering, Construction accounting, BlueBream, Quantity Surveying...

INTERMEDIATE

    Engineering, PlanSwift...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Remote Staff Recruiter Comments

  • Denmark has been in the field for over 5 years
  • Most of his responsibilities include:
    • HVAC Estimator
    • Call the general contractor for bidding
    • Request for quotation . RFQ
    • Quantity take offs, GRDs specifically on HVAC system
    • Plumbing system
    • Submission on AutoCAD drawings
    • Reviewing the details of drawings
  • He has an experience with the following:
    • AutoCAD
    • QuoteSoft
    • PlanSwift
    • BlueBeam
  • He has experience in filtration, Plumbing, Hydraulics and estimation for swimming pools.
  • He's good at communicating
  • He can start by May 20, 2024 

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary:

Denmark is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he express himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

System Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2019 to March 2020 (14 Months)

Duties and Responsibilities:

  • Process Maintenance form reports
  • Process Alterations reports for machine projects (input and output)
  • Doing working standards on machine conditions reports
  • Doing improvements on automation
  • AutoCAD designer
  • Cross-functional team leader

Safety and Maintenance Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

October 2019 to March 2020 (5 Months)

Duties and Responsibilities:

  • Reports Daily checklist on facilities
  • Implements Equipment Preventive Maintenance of various equipment and mechanical systems: Plumbing, HVAC, Electrical, and others.
  • Monitor Chiller and cooling tower
  • Trained to maintain good customer service
  • Set to provide and manage manpower and inventory of both BOWLING AND ICE SKATING DEPARTMENT.
  • Monitor dehumidifiers for Ice skating
  • Scheduling of Equipment's maintenance
  • Planning for Maintenance system or alterations
  • Doing operations checklist and reports

Mechanical Estimator Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to November 2020 (9 Months)

Duties and Responsibilities:

  • Contact General Contractor informing we're bidding their job invites.
  • Locate GC bidding on the current job by searching on the job locating websites like "construct connect".
  • Contact owner or developer by email or phone.
  • Download all necessary plans and spec book and take note of the bid due date and other important notes.
  • Be detailed oriented on the spec book is a must.
  • Supply HVAC materials/equipment like RTU, AC, SPLIT SYSTEM, GRDS, THERMOSTATS, SMOKE DETECTORS, and more.
  • Coordinate engineering concerns like requests for approvals on the manufacturing brand's alternatives.
  • Do the take-offs using Quote Soft Program and download generated excel sheet for the summary estimation.
  • Coordinate engineering concerns

Construction Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to May 2024 (39 Months)

Duties and Responsibilities:

  • Contact General Contractor informing we're bidding their job invites.
  • Locate GC bidding on the current job by searching on the job locating websites like "construct connect".
  • Contact owner or developer by email or phone.
  • Download all necessary plans and spec book and take note of the bid due date and other important notes.
  • Be detailed oriented on the spec book is a must.
  • Supply/Repair for steam valves, heat transfer, and process controls.
  • Estimate Steam Valves, Heat exchangers, Condensate Pumps, Boilers &, etc.
  • Coordinate engineering concerns like requests for approvals on the manufacturing brand's alternatives.
  • Do the take-offs using Quote Soft Program and download generated excel sheet for the summary estimation.
  • Coordinate engineering concerns

Education History

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

March 10, 2018

Located In:

Philippines

License and Certification: :

LICENSED MECHANICAL ENGINEER

Skills

ADVANCED ★★★

    Engineering, Construction accounting, BlueBream, Quantity Surveying, Material Cost Estimation,

INTERMEDIATE ★★

    EngineeringPlanSwift

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 20.81, Upload: 4.54
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Marisol

Candidate ID: 424261


ADVANCED

    Google Sheets, Cold Calling, Lead Generation, Skiptrace...

INTERMEDIATE

    Photo Editing, Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.85 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

  • Marisol has been working for 8 years in different local companies from Retail, Merchandise, Real Estate, and Digital Marketing industries. She handled different positions such as Buyer, Merchandising Assistant, Training Associate and Virtual Assistant. In 2020 she started her Freelancing job and worked with clients from Thailand, UK, and US. She supported the following tasks:
    • Virtual Assistant
    • Social Media management
    • Lead generation
    • Basic graphic design
    • Administrative support
  • Her biggest achievement as Virtual Assistant is building a relationship with her client and provide a quality outlook to the business. 
  • She is proficient in tools such as Toggle, Slack, Dialer, Zendesk, Z buyer, Vortex, Google suite, and Microsoft tools.
  • Marisol is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality.

Behavioral Summary
A pleasant and extraverted person, Marisol is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marisol gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2021 to April 2022 (6 Months)

Duties and Responsibilities:

  • Lead Generation - prospecting, generating, qualifying, processing, and following up on leads using SMS Campaigns, different types of social media such as Instagram, Facebook, LinkedIn, Upwork, and Email Marketing then appointment setting for the external sales team.
  • Photo Editing - basic editing using Canva and Adobe Lightroom
  • Video Editing - Basic video editing using Hippo Video and ActivePresenter
  • Data Entry - converting PDF to Spreadsheet, Scrubbing, Web Searching, Skip Tracing, Filling out Forms, Taking Notes of the meeting, Input searched data in CRM Tools, Maintaining Data/File Management
  • Social Media Management - Content Creation, Social Media Engagement, Website Builder and Design, Blog Post, Marketing Research, Social Media Optimization

Social Media Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

February 2022 to April 2022 (1 Months)

Duties and Responsibilities:

  • Content Creation,
  • Social Media Engagement,
  • Website Builder and Design,
  • Blog Post,
  • Marketing Research,
  • Social Media Optimization

Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

June 2020 to July 2021 (13 Months)

Duties and Responsibilities:

  • Responsible for conducting cold calling (Expired Listing, FSBO, Circle Prospecting),
  • Data Entry/Admin Task (Google Drive, Google Spreadsheet),
  • Email Management,
  • CRM Update (zBuyer, RedX Vortex, Liondesk, Homebot, Podio),
  • Web Searching (Zillow, Google, Propstrem, PeopleSearch)
  • Lead Searching (Scrapping)

Training Associate

Industry:

Retail / Merchandise

Employment Period:

February 2018 to November 2020 (33 Months)

Duties and Responsibilities:

  • Directly assisting the Trainers and Trainees needs.
  • Make sure the program will run smoothly before, during and after. All materials will be prepared beforehand such as invitations, pax, foods, writing materials, laptop, projector, room/venue, etc.
  • Securing all supporting documents for any claims to the trainees and payment for the training providers (if external).
  • Maintaining training database of the employee (Excel Sheet).
  • Other admin task such as document safekeeping.

Buyer

Industry:

Retail / Merchandise

Employment Period:

September 2015 to February 2018 (28 Months)

Duties and Responsibilities:

  • Responsible for analyzing of customer needs, staying up‑to‑date with industry trends and competitor activity and actively monitoring sales to determine which products sell the most.
  • Set the overall merchandising direction through detailed short‑ and long‑term sales strategies. These include data‑backed product selections aligned with customer needs and requests.
  • Inventory maintenance to store’s daily operations, must be aware of inventory levels at all times, preparing reports regularly and anticipating demand. They manage the whole gamut of inventory processes, including stocking, rotating, and discarding products.
  • Responsible for sell out and sell in claims to supplier. Maintaining good relationship with the suppliers handled.

Link Building Team VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2022 to July 2023 (17 Months)

Duties and Responsibilities:

  • Directly assisting SEO Manager in acquiring links from Email.
  • Create the necessary details for Link Building Report
  • Update the links acquired for the clients database
  • Do Site Crawl Report using Screaming Frog
  • Use Semrush to check the status of the keyword in Google Ranking

Education History

Field of Study:

Marketing

Major:

Marketing Management

Graduation Date:

April 15, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google Sheets, Cold Calling, Lead Generation, Skiptrace, English Language, Appointment Setting,

INTERMEDIATE ★★

    Photo EditingSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: 0
  • Processor: 0
  • Operating System: Windows 11

All-inclusive Rate: USD $10.62/hr

Glenn

Candidate ID: 424118


ADVANCED

    Salesforce CRM...

INTERMEDIATE

    Salesforce Marketing Cloud...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.62 per hour or $USD 1840.23 per month

Remote Staff Recruiter Comments

  • He is working as a Salesforce Consultant/Administrator.
  • He helped companies integrate Salesforce into some third party  application using different connector.
  • He assisted a company in implementing their Pardot B2B Platform.
  • He is handling issues, request or concern about Salesforce CRM.
  • He manage records using Reports and Dashboard for the company and create process builder for any automation process request.
  • He trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.
  • He worked on some  Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
  • Good communication skills.

Employment History

Customer Service Representative | Online Banking Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2007 to September 2009 (22 Months)

Duties and Responsibilities:

  • Handling Customer’s concern about their account and resolve their issue
  • Assisting Customer to improve their Credit Rating to the Credit Bureau
  • Providing the best option for the customer about their Online Banking Transaction

 

Certified Level 2 Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to December 2010 (15 Months)

Duties and Responsibilities:

  • Handling Customer’s concern about their account and resolve their issue
  • Assisting Customers and Subscribers about their XBOX Live Account and Billing Issue
  • Resolving Customer’s concern in efficient way

Microsoft Certified Level 1/Level 2 Technical Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

December 2010 to June 2013 (30 Months)

Duties and Responsibilities:

  • Troubleshoot technical concern of the caller in using the Software
  • Access client’s screen using Microsoft’s Easy Assist Software
  • Assisting clients to install and uninstall drivers and software needed for the Live Meeting software to work
  • Giving option to the Caller for their Computer to work fast with the Software
  • Handling minor issues for the Office Outlook that they are using in connection for their Office Live Meeting software
  • Handling Escalated Issues for Office Live Meeting
  • Investigating and Checking further issues using Logs from Microsoft Diagnostic Tools
  • Perform coaching and recommendation for Level 1 Support Representative
  • Handling Network related issues with regards to Office Live Meeting

 

Certified System Administrator and Subject Matter Expert/ Assistant Team Lead/ Assistant Trainer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to April 2016 (34 Months)

Duties and Responsibilities:

  • Handled  issues about Salesforce CRM mainly in Data Management, Configuration and Analytics
  • Assisted other Support Representative as part of the SME/ Floor Support role
  • Created analytic request (Reports and Dashboards) using Salesforce CRM
  • Advised Customers about the best way they can manage their Salesforce CRM
  • Researched issues that is outside Salesforce Support scope
  • Supervised/ Assisted Tier 1 and 2 regarding their inquiries or concern about Salesforce
  • Assisted System Administrator in configuring their Salesforce CRM (e.g. Automation, Approval Process)
  • Worked on some  Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
  • Trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.

Salesforce Advanced System Administrator/Consultant | IT Department Head

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to July 2019 (38 Months)

Duties and Responsibilities:

  • Handling issues, request or concern about Salesforce CRM
  • Manage records using Reports and Dashboard for the company
  • Install application from Appexchange which will help the company information
  • Create Apex Trigger / VisualForce Page to work with some of the complex processes
  • Configure Workflow, Approval Process and Process Builder to automate business process
  • Provide training to end users regarding Salesforce inquiry
  • Manage and Maintain Community Portal of the company
  • Analyzes Salesforce Report and Dashboard Data to be presented on Board
  • Integrate Secured Third Party Application to Salesforce for Leads and Cases external record creation

 

Customer Success Manager | Salesforce Administrator/Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2021 (24 Months)

Duties and Responsibilities:

  • Handling issues, request or concern about Salesforce CRM
  • Manage records using Reports and Dashboard for the company
  • Create process builder for any automation process request
  • Train new users with any product related enhancements
  • Provides End of Month and End of Week Report
  • Creates custom object/ field as per client’s request
  • Configure Page Layout and Record Type as part of the request
  • Configure field types of the customer’s org per logged cases

Community Co-Leader

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

December 2018 to July 2021 (31 Months)

Duties and Responsibilities:

  • Organize various trainings to some Salesforce Professionals here in the Philippines
  • Co-organized Philippines Dreamin’ which is the largest event of Salesforce Community here in the Philippines
  • Helped Non Profit Organization here in the Philippines when it comes to customizing their Salesforce Platform
  • Trained Students and other Non-Salesforce professional to venture into Salesforce Industry
  • Participated in some Salesforce Event like Australia’s Down Under Dreaming and Singapore Dreaming
  • Introduce new features or functionalities of Salesforce to the community every Salesforce release

 

Freelance Salesforce Consultant/Administrator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

February 2019 to July 2021 (29 Months)

Duties and Responsibilities:

  • Worked with numerous local clients which are looking to establish their CRM using Salesforce
  • Architect Data and Business process into how they can maximize Salesforce capabilities and features
  • Assisted existing Salesforce Administrator on some local companies in terms of deploying new modules for their org
  • Trained new users for Salesforce and how to use the tools efficiently
  • Helped companies integrate Salesforce into some third party  application using different connectors
  • Managed large scale data to be imported into Salesforce using Data Loading tools of Salesforce
  • Created custom application with the use of custom object and fields inside Salesforce to adopt the current business process of the company
  • Provided efficient way on different business process to be automated in terms of different automation tools of Salesforce
  • Assisted a company in implementing their Pardot B2B Platform
  • Assisted a company on how they can create Marketing materials with the use of Pardot and Salesforce Email Templates
  • Assisted some Non Profit Organization here in the Philippines as well as in Australia on how they can get correct data inside their Salesforce Non-Profit Platform

Education History

Field of Study:

Computer Science/Information Technology

Major:

Graduation Date:

March 1, 2007

Located In:

Philippines

License and Certification: :

ADM201 (Salesforce.com Certified System Administrator)
ADM211 (Salesforce.com Certified Advanced System Administrator)
ADM401 (Salesforce.com Certified Developer)


Skills

ADVANCED ★★★

    Salesforce CRM

INTERMEDIATE ★★

    Salesforce Marketing Cloud

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 54.59, Upload: 77.86
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: macbook pro
  • Processor: M1
  • Operating System: MacOS X

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.