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Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

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Candidates:

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Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $23.30/hr

Saraiah

Candidate ID: 428591


ADVANCED

    Analytical Skills, Forecasting, Bookkeeping...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.52 per hour or $USD 1171.74 per month

Remote Staff Recruiter Comments

Sarah has been working for almost 12 years in multinational shared services companies. She is currently working as a freelance bookkeeper in an accounting firm.

She is proficient in supporting, but not limited to, the following:
  • Cost accounting
  • Pricing and costing modeling
  • Balance sheet review
  • Preparation of financial statement, annual budget
  • Bookkeeping
  • Tax exposure review
  • Cash forecasting
  • Variance analyses

She is exposed to the following tools/applications:
  • SAP
  • Oracle
  • Quickbooks
  • Netsuite
  • QBO
She is a certified public accountant.
She prefers morning or mid-shift, but can consider the night shift too.

Employment History

Freelance Accountant/Bookkeeper

Industry:

Accounting / Audit / Tax

Employment Period:

January 2021 to February 2022 (13 Months)

Duties and Responsibilities:

  • Bookkeeping
  • General accounting

Controller

Industry:

Employment Period:

October 2019 to December 2020 (14 Months)

Duties and Responsibilities:

  • Managed Chief Accountants for each legal entity.
  • Heads R2R for 15 Legal entities across logistics division.
  • Heads O2C 15 Legal entities across logistics division.
  • Monitors P2P process and treasury functions for cash payment to suppliers.
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory audit.
  • Provide timely reports on and tax recommendations to each member companies.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Monitor budget vs forecast.
  • Establish local policies and implement management directive.
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered

Finance Controller

Industry:

Employment Period:

December 2018 to April 2019 (4 Months)

Duties and Responsibilities:

  • Prepares QBR and reporting package to region regional CFO and Headquarters (France)
  • Heads R2R for the shared service including month end closing and reporting
  • Heads O2C for shared service including billing to different regions and cash collections and forecast
  • Monitors P2P process and treasury functions for cash payment to suppliers.
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory and regional audit
  • Provide timely reports on and tax recommendations to regional and headquarters for transfers pricing recommendations.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Reports to Board of Directors for year end sign off for all audited financial statement including tax returns
  • Prepares monthly rolling forecast, quarterly forecast and annual budgets.
  • Establish local policies and implement regional directives.
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered

Finance and Operations Manager

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

October 2017 to November 2018 (13 Months)

Duties and Responsibilities:

  • Prepares QBR and reporting package to region (SG) and Headquarters (Germany)
  • Prepares monthly finance, hr and logistics reports such as (AR Ageing, FTE report, Stocks Days and etc.)
  • Provide price modeling analysis to General Manager and regional counterparts.
  • Month end closing lead
  • Variance analysis Balance Sheet, P&L, Cash Flow
  • Directs and Leads statutory and regional audit
  • Provide timely reports on and tax recommendations to regional and headquarters for transfers pricing recommendations.
  • Treasury function and analysis of monthly and quarterly cash flows
  • Manage to automate different process as process improvement projects with cost savings as to time of employees.
  • Oversee HR, Payroll, Logistics, Warehouse, Customer Service Team, Legal, Procurement and Finance and Accounting.
  • Prepares monthly rolling forecast, quarterly forecast and annual budgets.
  • Establish local policies and implement regional directives.
  • Process Improvement country leader
  • Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered
  • Building partnerships and maintaining strong relationships with all senior managers and their teams

Finance Manager for US Operations

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2014 to April 2017 (33 Months)

Duties and Responsibilities:

  • Prepares quarterly forecast for different business units for US Unemployment Benefits, Child Support and Temporary Assistance for Needy Family
  • Monitors Collections and Accounts Payables for all US entities particularly on Card transactions
  • Collaborate with US MasterCard and VISA for different bank fees pertaining to Xerox Contract with US Government
  • Assess US Unemployment rate for different state
  • Provide financial advice pertaining to revenue growth
  • Provide financial advice pertaining to cost savings
  • Prepares annual budgets and analyze variances
  • Performs Quarterly Financial Forecast Review for 23 States
  • Coordinate with State Project Managers regarding different projects and proposals
  • Propose cost saving plan for each business units
  • Perform monthly analysis on the financial statements
  • Perform weekly Flash for different states
  • Participate in Deal Reviews particularly on financial data.
  • Collaborate with MasterCard and Visa for Bank Transactions that involves Cards.
  • Analyze contracts from Suppliers as well as government contracts.
  • Direct Collections for the month
  • Analyze profitability ratio for the next 5 years and propose project saving drive.

Financial Controller

Industry:

Computer / Information Technology (Hardware)

Employment Period:

September 2013 to June 2014 (9 Months)

Duties and Responsibilities:

  • Monitors intercompany Accounts Payable & Accounts Receivable
  • Preparation of Audit Reconciliations and Financial Statements
  • Monthly preparation of Cash Forecast for operations and Accounts Payable
  • Variance analysis of P/L Forecast vs Actual P/L Numbers
  • Preparation of Financial Statement based on Local Statutory requirements
  • Preparation of Financial Statement for management purposes
  • Maintain separate Financial Statement for Global Reporting using Generally Accepted Accounting Principle
  • Analysis of Overall Balance Sheet of HP Philippines
  • Analysis of Overall Income Statement of HP Philippines
  • Analysis of cost center that pertains to HP Philippines controllership expenditures
  • Cash Tax Forecast & Coordination with Treasury regarding budget allocation for one month (Payroll, Taxes & Accounts Payable for Operations)
  • Determine when to have currency exchange between different HP Entities in the Philippines
  • Income Statement analysis of Gain or Loss on Foreign Exchange (Intercompany & local transactions)
  • Quarterly Forecast of Return of Value Added Cost (Income Statement forecast)
  • BIR Compliance and Filing of Taxes
  • Performs tax exposure review
  • Projects across different departments
  • Presents Balance Sheet & Income Statement on a monthly basis to Chief Financial Officer

Tax Supervisor

Industry:

Oil / Gas / Petroleum

Employment Period:

January 2013 to August 2013 (7 Months)

Duties and Responsibilities:

  • Hired as Tax Supervisor position to direct tax set up functions for a growing multinational shared service company.
  • Develop and manage external financial relationships (e.g., lawyers, compliance accountants, auditors) and constantly look for ways to strengthen overall process performance.  
  • Tax Set Up for US Motor Fuel Aviation
  • Analysis of different US rulings for federal and different state taxes (Indirect tax & sales tax)
  • Import/export transactions analysis of movements for Aviation Business of Shell for US
  • Tax Set Up for Aviation/Asphalt/Bitumen
  • Focal for TRIM and SharePoint 
  • Billing Inquiry analysis
  • Tax Set Up for Aviation/Asphalt/Bitumen
  • Resource person for US indirect taxes and sales tax
  • Coordinates with local US process owner regarding new tax updates on different states & county

Process Owner Manager 1

Industry:

Consumer Products / FMCG

Employment Period:

April 2010 to January 2013 (33 Months)

Duties and Responsibilities:

  • Hired as a Process Owner, managed VAT direct impact to financial statements (manual journal entries and verifies monthly transaction for Asia and EMEA legal entities (156 legal entities), General Ledger closer and submitter for ASIA with direct access to GSP for analysis and resolving failed submission issues (always 100% complete), COPA variances in FS for exports and imports discount payments, Material Master owner for ASIA transactions.  Trainings attended to enhance interpersonal skills, leadership skills and technical skills.
  • Owner of different process within the team, stand alone with no back up for the process.
  • VAT netting for ASIA and EMEA legal entities for compose of 156 Legal entities (stand alone owner)
  • General Ledger Closing for Asia (87 Legal Entities)
  • Asia legal entities overall submitter of books and failed submission issue resolver
  • Controlling Profitability Analysis- variances for Exports/Imports discount payments for ASIA and EMEA
  • Cost Accountant for Bundle Packs for ASIA
  • In charge for Profit Center Substitution for Exports and Imports for ASIA Legal Entities Material Master Maintenance.
  • In charge for Process automation in excel.
  • Hot Key member, in charge for process improvement and strategies for new ways of working in our team.
  • Balance Sheet Review for Bundle Packs Accounts
  • Balance Sheet Review for Tax Accounts.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

CPA certified public accountant, six sigma greenbelt


Skills

ADVANCED ★★★

    Analytical Skills, Forecasting, Bookkeeping,

INTERMEDIATE ★★

    Administrative Support

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/12495970214
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: AMD Ryzen 7
  • Operating System: Windows 10

All-inclusive Rate: USD $9.61/hr

ANJHOE

Candidate ID: 428422


ADVANCED

    Autodesk Revit, AutoCAD, Photo Editing, 2D Design...

INTERMEDIATE

    Documentations, Graphic Design, Engineering, Electrical system design...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Full Time: $USD 9.61 per hour or $USD 1665.75 per month

Remote Staff Recruiter Comments

  • Anjhoe is an experienced CAD Draftsman with over 8 years of professional involvement in the construction, engineering, and manufacturing industries.
  • He has held various technical roles including Project Officer, AutoCAD Drafter, Instrumentation Engineer, and Mechanical Design Engineer, with responsibilities ranging from site coordination to technical drafting and design development.
  • He holds a Bachelor’s degree in Industrial Engineering and has completed relevant certifications including Autodesk Revit MEP Fundamentals and the Building Construction Supervisors Safety Course, which complement his strong technical foundation.
  • Throughout his career, Anjhoe has contributed to numerous construction and engineering projects, including electrical and mechanical layout drafting, site inspections, instrumentation coordination, and architectural detailing.
  • Notable experiences include preparing comprehensive construction drawings and shop drawings, as well as independently managing freelance drafting assignments for construction and renovation projects.
  • His exposure to a range of project phases—from concept development to site implementation—demonstrates both technical versatility and operational competence.
  • Anjhoe possesses advanced skills in AutoCAD 2D/3D drafting and is proficient in interpreting engineering drawings and converting sketches or scanned documents into detailed plans.
  • His technical expertise includes layout design, material take-offs, and assembly drawings, supported by a strong grasp of engineering and manufacturing terminology.
  • He is also skilled in Adobe Photoshop and Canva for graphic-related outputs, showing capability in both technical and visual design software.
  • He can start immediately

Employment History

INDUSTRIAL ENGINEER

Industry:

Others

Employment Period:

March 2011 to August 2011 (5 Months)

Duties and Responsibilities:

  • Conduct and document time and motion studies to establish cycle time per product and further improvement in the process.
  • Assist production team in identifying and eliminating all waste/unnecessary in all operation to improve cost, productivity, lead time, safety, morale and other metrics.
  • Coordinates with Operations Head and Industrial Engineers regarding production systems.
  • Knowledge in TPS (Toyota Production System), Foaming and Mattresses.

QUALITY CONTROL ENGINEER

Industry:

Semiconductor / Wafer Fabrication

Employment Period:

March 2010 to September 2010 (6 Months)

Duties and Responsibilities:

  • Responsible in checking / Inspection of produced product plastic tube.
  • Assuring good materials to be used.
  • Coordinates with the Quality Control Head and Operations Head regarding related issues.
  • Knowledge in extrusion process

Mechanical Design Engineer

Industry:

Architectural Services / Interior Designing

Employment Period:

August 2011 to March 2015 (43 Months)

Duties and Responsibilities:

  • Ability to draft and interpret Mechanical Drawings 
  • Ability to understand and interpret standards, schematics and layout. 
  • Coordinate and perform component and material checking, assembly and testing. Maintenance of test equipment and facilities prior to the visual inspection of the designed product.
  • Draft, Design and Plan Layout (2D, 3D and Isometric Drawings) of equipment using Auto-cad (latest version) and photo shop to obtain approval of customer. 
  • Basic knowledge in Creo 2.0/ Pro E and Solid works software.
  • Ensure that all design of equipment meets the customers' specification through design reviews and verification.
  • Coordinate to the top management and co-workers to design, layout and detail components to resolve design and other problems.
  • Responsible in the documentation for all equipment together with instruction manual and its specification.
  • Ad hoc duties as assigned

Engineer (Autocad Designer/Drafter)

Industry:

Construction / Building / Engineering

Employment Period:

April 2015 to October 2015 (6 Months)

Duties and Responsibilities:

  • Preparing of shop drawings conducted with the Tender Bill of Quantities specialized in stainless steel, steel, aluminium and glass related architectural works in the Construction Industry and trading of related products - ensuring the shop drawings and the quantities is according and tally with the tender BQ to meet the expectation of both client and the company. 
  • Coordinate with project managers for preparation of drawings and updating of drawings
  • Liaised with revisions of Shop Drawing - Overall in charge in revisions up to Drawings/AS Built Drawings. 
  • Material Take Off - Preparing Cutting list of Materials, ensuring of efficient and reliable cuttings of material to be fabricated.
  • Coordinates with subcontractors and customers for site meetings for all clarification and updates.
  • Responsible for ISO Standard regarding proper filing of submission of drawings and easy traceability of files,

ELECTRICAL CONTRACTOR AND INTERIOR DESIGN

Industry:

Construction / Building / Engineering

Employment Period:

October 2015 to December 2017 (25 Months)

Duties and Responsibilities:

  •  Plans and controls the execution of projects, able to attend site meeting. Coordinates technical matters pertaining to the projects including preparation of shop drawing.
  • Supervision of works at site to ensure all electrical installation works are complies with electrical code of practice under (CP5).
  • Coordinate with relevant authority on testing and commissioning of installation. 
  • Coordinate with project managers for preparation of drawings and updating of drawings
  • Review CSD and shop drawings submission. Check and review the master schedule prepared by coordinator.
  • Liaised with revisions of Shop Drawing - Overall in charge in revisions up to Drawings/AS Built Drawings.
  • Material Take Off - ordering of material. PO and checking of delivery order 
  • Coordinates with subcontractors and customers for site meetings for all clarification and updates.
  • Responsible for ISO Standard regarding proper filing of submission of drawings and easy traceability of files,

Instrumentation Engineer

Industry:

Construction / Building / Engineering

Employment Period:

February 2018 to August 2018 (6 Months)

Duties and Responsibilities:

  • Coordinated revisions of technical drawings and shop drawings related to instrumentation projects, ensuring compliance with local and international standards.
  • Collaborated with engineers and project managers to create updated versions of drawings based on project requirements and site changes

Snacks Shop Owner

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

October 2018 to June 2023 (56 Months)

Duties and Responsibilities:

  • Designed marketing materials including logos, menus, brochures, and product labels, utilizing Adobe Photoshop and Illustrator to create visually appealing graphics.
  • Managed the operational aspects of the business, ensuring all design elements were cohesive and aligned with brand identity.

FREELANCE AUTOCAD DRAFTER

Industry:

Construction / Building / Engineering

Employment Period:

June 2023 to December 2023 (6 Months)

Duties and Responsibilities:

  • Created detailed AutoCAD drawings, including floor plans, site layouts, elevations, and sections for various construction projects.
  • Updated and revised construction drawings based on client feedback and comments, ensuring accuracy and compliance with project specifications.
  • Collaborated with project teams to gather technical information and provided support in generating accurate design proposals.
  • Assisted in preparing project documentation, including sketches, budgets, and schedules.

Education History

Field of Study:

Engineering (Others)

Major:

Industrial Engineering

Graduation Date:

March 2, 2011

Located In:

Philippines

License and Certification: :

Course Title: Autodesk Revit MEP Fundamentals Center


Skills

ADVANCED ★★★

    Autodesk Revit, AutoCAD, Photo Editing, 2D Design, Microsoft Applications,

INTERMEDIATE ★★

    Documentations, Graphic Design, EngineeringElectrical system designMechanical Engineering3D DesignGoogle Apps

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 12.95, Upload: 35.52
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz 2.40 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.68/hr

Arian

Candidate ID: 426740


ADVANCED

    Graphic Design, Illustration, Branding, Layout Design...

INTERMEDIATE

    Animation, Video Editing, WordPress...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.05 per hour or $USD 697.33 per month

Full Time: $USD 6.68 per hour or $USD 1157.45 per month

Remote Staff Recruiter Comments

  • She worked as a Graphic Designer.
  • She designs and oversees all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
  • She designs complex graphics and animation, using independent judgement, creativity and computer equipment. 
  • She participates in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration.
  • She is proficient in using:
    • Adobe Photoshop
    • Illustrator
    • After effects
    • Word press
    • Premiere Pro
    • Lightroom
  • Available to start ASAP.

Employment History

Visual Effect Artist

Industry:

Entertainment / Media

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

  • Conceptualize, and create cutting-edge special effects, including particle effects, dynamic simulations.
  • Create, manage and optimize VFX assets.
  • Collaborate with other animators to iterate, polish and deliver projects.
  • Optimize VFX effects to fit design and technical constraints.

Graphic Designer

Industry:

Manufacturing / Production

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Creating content, including text posts, video and images for use on social media.
  • Promoting products, services and content over social media, in a way that is consistent with an organization's brand and social media strategy.
  • Keeping track of data and analyzing the performance of social media campaigns.

Intern Web Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2019 to February 2020 (3 Months)

Duties and Responsibilities:

  • Writing code, updating websites, designing layouts, editing website content, and making adjustments based on client feedback.

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2022 to December 2025 (39 Months)

Duties and Responsibilities:

  • We provide a wide range of digital graphic service to our clients and consolidate their design needs.
  • We deliver high quality of designs in order to meet their expectations of work.
  • This includes working on Google Display Ads, Packaging, Photo Manipulation & Clean up, Print works, Mockups, Book Covers, Shirt Designs and others. 

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2020 to September 2022 (30 Months)

Duties and Responsibilities:

  • Providing different graphic layouts for my clients such as emailers, brochures, product design, illustrations, banners, prints, logos and branding profile.
  • Basically I am helping their start up businesses to provide social media graphics for their marketing strategy.

Visual Effects Compositor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2017 to December 2017 (7 Months)

Duties and Responsibilities:

  • Organize and string together raw footage into a continuous whole according to scripts or to the instructions of directors and producers
  • Review assembled or edited films on screens on monitors to determine if corrections are necessary
  • Program computerized graphic effects.
  • Study scripts to become familiar with production concepts and requirements.

Digital Marketing Admin / Graphic Designer & Video editor

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2018 to August 2018 (6 Months)

Duties and Responsibilities:

  • Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
  • Design complex graphics and animation, using independent judgement, creativity and computer equipment.
  • Participate in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration

Customer Service Admin

Industry:

Oil / Gas / Petroleum

Employment Period:

August 2018 to March 2019 (7 Months)

Duties and Responsibilities:

  • Confer with customers by telephone or in person to provide information about the training services, and courses offered, take or enter registrations , cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
  • Check to ensure that appropriate changes were made to resolve customer’s problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Site Administrator

Industry:

Transportation / Logistics

Employment Period:

March 2019 to September 2019 (5 Months)

Duties and Responsibilities:

  • Provides administrative support to ensure efficient operation of the office.
  • Answers phone calls, schedules meetings and supports visitors.
  • Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results, sending daily reports of activities in field operation.
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Supports the team by performing tasks related to organization and strong communication.
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
  • Arranging meetings, appointments, and executive travel
  • Answering phone calls and taking messages
  • Maintaining folders on servers
  • Recording meeting minutes
  • Liaising with teams and units
  • Tracking petty cash

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2019 to January 2020 (3 Months)

Duties and Responsibilities:

  • Gathering and studying the necessary materials and information.
  • Planning concepts and designing rough layouts and concept art.
  • Collaborating with the rest of the Praxxys Team to conceptualize the latest and greatest content for social
  • Constantly staying up to date with social trends and best practices to ensure our output is consistently excellent.
  • Pre-production, production, and post-production of client video and audio assets
  • Design graphical assets and / or manipulate existing client assets

Graphic Artist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2020 to June 2021 (15 Months)

Duties and Responsibilities:

  • Prepare and schedule files for production
  • Prepare and optimize cut files to improve cutting and finishing efficiency e.g., adding strip lines so jobs are easier to strip
  • Analyze and resolve box structural / design issues
  • Troubleshoot and resolve file issues
  • Liaise with customer service teams
  • Analyze and improve workflow
  • Build die templates and maintain library
  • Investigate reprints and recommend changes to prevent file errors from reoccurring
  • Proactive complete any other duties that may be assigned

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Multimedia Arts

Graduation Date:

April 3, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Illustration, Branding, Layout Design, Web Design, Photo Editing, Adobe Photoshop,

INTERMEDIATE ★★

    AnimationVideo EditingWordPress

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Macbook Air
  • Processor: i5
  • Operating System: MacOS X

All-inclusive Rate: USD $6.97/hr

Madonna

Candidate ID: 426094


ADVANCED

    Computer Literacy, Communication Skills, Customer Service, Collections...

INTERMEDIATE

    Zendesk, Salesforce.com, Shopify, Product Listing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.97 per hour or $USD 604.14 per month

Full Time: $USD 6.97 per hour or $USD 1208.28 per month

Remote Staff Recruiter Comments

  • Madonna Laureen has worked for more than 10 years within various BPO industries.
  • Since 2012, she has been in customer service and provided support via email, chat, and calls.
  • She handled collections, banking, food delivery, and Telco accounts.
  • Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
  • She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
  • Well-versed with software tools such as:
    • CRM
    • MS word
    • MS Excel
    • Outlook
    • Zendesk 
    • Salesforce 
    • Shopify 
  • She is available to start immediately.
Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 


Employment History

Sales Support

Industry:

Retail / Merchandise

Employment Period:

February 2022 to March 2023 (12 Months)

Duties and Responsibilities:

  • Add and update product listings
  • Find or write a description and specifications in table format (using basic HTML tags)
  • Add specific product configurations and stock lines (where applicable).
  • Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
  • Find and link to any appropriate YouTube videos relating to the product.
  • Create links to related products such as accessories or consumables.

General Care Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to September 2012 (3 Months)

Duties and Responsibilities:

  • Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
  • Maintained engaging conversations with customers to build relationships and upsell further products.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Kept detailed records of customer interactions for future reference.

First Line Technical Support/CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to September 2013 (2 Months)

Duties and Responsibilities:

  • Completed logs and job reports for service calls at end of shift to preserve accurate information.
  • Communicated product and machine failure details to address and resolve root causes.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Input customer information, call notes and personal data onto internal database.

Collections Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2013 to November 2017 (48 Months)

Duties and Responsibilities:

  • Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
  • Processed payments over the phone and set up recurring drafts.
  • Collaborate with the team to address team goals and reach KPI’s.
  • Input customer information, call notes, and personal data onto the internal database.
  • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
  • Resolved direct debit issues and complaints promptly
  • Offer payment solutions according to the hierarchy

Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (5 Months)

Duties and Responsibilities:

  • Ensures all customer orders were acknowledged and processed promptly.
  • Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,

INTERMEDIATE ★★

    ZendeskSalesforce.comShopifyProduct Listing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 29.61, Upload: 43.38
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Generic
  • Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.63/hr

Krisna

Candidate ID: 426045


ADVANCED

    Social Media Management, Social Media Marketing, Facebook, Facebook Marketing...

INTERMEDIATE

    Appointment Setting, Lead Generation, Email Support, Chat Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.63 per hour or $USD 748.16 per month

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

  • Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
  • She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
  • She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices 
  • She has worked with a health and wellness coach client from AU and Canada
  • She also do social media analytics to track the progress of their paid and organic posting
  • She's knowledgeable in the following social media platforms:
    • Facebook
    • IG
    • Twitter
    • LinkedIn
    • Facebook Business Manager
    • Canva
    • Filmora
    • HubSpot
    • Zoho 1
    • Monday.com
    • Zendesk
    • Salesforce
    • WordPress
  • She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
  • She is ready to start immediately. 
Predictive Index Behavioral Profile- Altruist 
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors 
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
  • Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
  • A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

 

Employment History

Sales Admin Assistant All Residential Real Estate AU

Industry:

Property / Real Estate

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

  • Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

Project Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to January 2021 (5 Months)

Duties and Responsibilities:

  • Assisted all the managers to plan, initiate and execute all projects for our clients.
  • Handled Facebook ads, content writing and creating of landing pages.

CSR / Lead Generator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to May 2015 (2 Months)

Duties and Responsibilities:

  • Handled outbound calls for a solar panel installation company.
  • Worked remotely and communicated with clients via Skype, Slack and HangOuts.
  • Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

Marketing Assistant

Industry:

Consulting (Business & Management)

Employment Period:

May 2003 to May 2006 (36 Months)

Duties and Responsibilities:

  • Telemarketer / Helpdesk / Information Officer
  • Marketing Agent 

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2010 to March 2015 (60 Months)

Duties and Responsibilities:

Technical Support Representative (January 2013 - March 2015)
  • Handled inbound calls and email support for a web portal and online service provider account.
  • We used Salesforce to keep track of our calls.
Customer Support Representative (November 2012 – December 2012)
  • Handle inbound calls and query for an American tax preparation customers.
Technical Support Representative (March 2010 – May 2011)
  • Handled Inbound calls for a telecommunication account.

Appointment Setter

Industry:

Property / Real Estate

Employment Period:

March 2018 to November 2018 (8 Months)

Duties and Responsibilities:

  • Handled outbound calls for a real estate campaign.
  • I do cold calling to prospect buyers/sellers.

Customer Support Hero

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to October 2016 (13 Months)

Duties and Responsibilities:

  • Provided email support for a review platform on an American multinational technology company
  • I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
  • We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support. 

Social Media Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to August 2019 (7 Months)

Duties and Responsibilities:

  • Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

Email Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to February 2018 (13 Months)

Duties and Responsibilities:

  • Provided email and chat support for drivers and riders for a ridesharing company.
  • I used Zendesk and Bliss to provide email support.
  • We use Slack to communicate with colleagues and supervisors. 

Digital Marketing Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to December 2020 (7 Months)

Duties and Responsibilities:

  • Assisted the CEO to build, maintain and scale Facebook Ads for clients.
  • Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

Social Media Marketing Virtual Assistant (Freelance)

Industry:

Property / Real Estate

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

  • Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

Facebook Lead Ads Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2019 to April 2020 (7 Months)

Duties and Responsibilities:

  • Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

Project Manager (Freelance)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

  • Assisted all the managers to plan, initiate and execute all projects for our clients.
  • Handled Facebook ads, content writing and creating of landing pages.

Sales Support

Industry:

Employment Period:

October 2024 to Present

Duties and Responsibilities:


Education History

Field of Study:

Nursing

Major:

SASN / Practical Nursing Course

Graduation Date:

October 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media Management, Social Media Marketing, Facebook, Facebook Marketing, Facebook Ads, Customer Service, Customer Support, Phone Support,

INTERMEDIATE ★★

    Appointment SettingLead GenerationEmail SupportChat Support

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.66/hr

Colley

Candidate ID: 425161


ADVANCED

    Cost Engineering, PlanSwift...

INTERMEDIATE

    AutoCAD 2010, Sketching...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.66 per hour or $USD 663.44 per month

Full Time: $USD 7.66 per hour or $USD 1326.89 per month

Remote Staff Recruiter Comments

  • Van has been in the Engineering field for over 4 years where he had 5 years of experience as an Estimator. He has a degree in Mechanical Engineer and pursuing his Masters Degree in Engineering Management.
  • He has an experience in estimating including HVAC projects He's also responsible for preparing BOQ, checking quantity and cost variations. He develop and implement requirements for Cost recording, reporting and analyzing standards, programs and reports. 
  • He has experience with workshop drawings and creates specific BOM for the project. He's adept at the following:
    • AutoCAD - 2D
    • Planswift
  • He can start after 2 weeks notice and open for Full time position.
Predictive Index Behavioral Profile - Persuader

Strongest Behavior
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Colley Van is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

He has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


 

Employment History

CHILLER PLANT OPERATOR

Industry:

Repair and Maintenance Services

Employment Period:

November 2016 to July 2018 (20 Months)

Duties and Responsibilities:

  • Operate and monitor the Centrifugal Chillers, Cooling Towers and relevant pumps.
  • Trouble shooting of operation of all systems
  • Follow up the maintenance issues with help-desk and contractor.
  • Make Routine Inspection of the equipment and ensure that equipment are working on.
  • Responsible for developing the relationship with clients.
  • Contribute Energy Saving programs and identify the area for energy saving.
  • Responsible to maintain the VFD panel and DDC controllers.
  • Repair of all AHU, chillers, VAV, ECU pumps and relevant control panels.
  • Complete the planned preventive maintenance schedule and maintain the records.
  • Replace the spares and maintain the records.
  • Regular inspection of all meters and record consumption.

COST ENGINEER

Industry:

Construction / Building / Engineering

Employment Period:

December 2018 to July 2023 (54 Months)

Duties and Responsibilities:

  • Prepare detailed cost estimate including bills of quantities of the detailed design of the Project
  • Check quantity and cost for variations of the works and assist the Team Leader in certifying monthly statements of MPF works contracts
  • Determine project scope, define requirements, works and meet deadlines and customer requirements.
  • Follow the Estimating life‐ cycle in accordance with prescribed standards and procedures.
  • Establish quote priorities based on evaluation and analysis of overall opportunities.
  • Develop and implement requirements for cost recording, reporting, and analyzing standards, programs, and reports.
  • Provide financial reporting, trending data. Perform data analysis and development.
  • Develop and/or revise construction processes, procedures, work instructions

Education History

Field of Study:

Engineering (Mechanical)

Major:

Refrigeration and Air-conditioning

Graduation Date:

July 3, 2015

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

July 6, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Others)

Major:

Engineering Management

Graduation Date:

October 30, 2026

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Cost EngineeringPlanSwift

INTERMEDIATE ★★

    AutoCAD 2010Sketching

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17410023245
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 7th Gen Intel® Core™ i5 processor
  • Operating System: Windows 10

All-inclusive Rate: USD $9.61/hr

Denmark

Candidate ID: 425074


ADVANCED

    Engineering, Construction accounting, BlueBream, Quantity Surveying...

INTERMEDIATE

    Engineering, PlanSwift...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Remote Staff Recruiter Comments

  • Denmark has been in the field for over 5 years
  • Most of his responsibilities include:
    • HVAC Estimator
    • Call the general contractor for bidding
    • Request for quotation . RFQ
    • Quantity take offs, GRDs specifically on HVAC system
    • Plumbing system
    • Submission on AutoCAD drawings
    • Reviewing the details of drawings
  • He has an experience with the following:
    • AutoCAD
    • QuoteSoft
    • PlanSwift
    • BlueBeam
  • He has experience in filtration, Plumbing, Hydraulics and estimation for swimming pools.
  • He's good at communicating
  • He can start by May 20, 2024 

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary:

Denmark is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he express himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

System Engineer

Industry:

Construction / Building / Engineering

Employment Period:

January 2019 to March 2020 (14 Months)

Duties and Responsibilities:

  • Process Maintenance form reports
  • Process Alterations reports for machine projects (input and output)
  • Doing working standards on machine conditions reports
  • Doing improvements on automation
  • AutoCAD designer
  • Cross-functional team leader

Safety and Maintenance Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

October 2019 to March 2020 (5 Months)

Duties and Responsibilities:

  • Reports Daily checklist on facilities
  • Implements Equipment Preventive Maintenance of various equipment and mechanical systems: Plumbing, HVAC, Electrical, and others.
  • Monitor Chiller and cooling tower
  • Trained to maintain good customer service
  • Set to provide and manage manpower and inventory of both BOWLING AND ICE SKATING DEPARTMENT.
  • Monitor dehumidifiers for Ice skating
  • Scheduling of Equipment's maintenance
  • Planning for Maintenance system or alterations
  • Doing operations checklist and reports

Mechanical Estimator Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to November 2020 (9 Months)

Duties and Responsibilities:

  • Contact General Contractor informing we're bidding their job invites.
  • Locate GC bidding on the current job by searching on the job locating websites like "construct connect".
  • Contact owner or developer by email or phone.
  • Download all necessary plans and spec book and take note of the bid due date and other important notes.
  • Be detailed oriented on the spec book is a must.
  • Supply HVAC materials/equipment like RTU, AC, SPLIT SYSTEM, GRDS, THERMOSTATS, SMOKE DETECTORS, and more.
  • Coordinate engineering concerns like requests for approvals on the manufacturing brand's alternatives.
  • Do the take-offs using Quote Soft Program and download generated excel sheet for the summary estimation.
  • Coordinate engineering concerns

Construction Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to May 2024 (39 Months)

Duties and Responsibilities:

  • Contact General Contractor informing we're bidding their job invites.
  • Locate GC bidding on the current job by searching on the job locating websites like "construct connect".
  • Contact owner or developer by email or phone.
  • Download all necessary plans and spec book and take note of the bid due date and other important notes.
  • Be detailed oriented on the spec book is a must.
  • Supply/Repair for steam valves, heat transfer, and process controls.
  • Estimate Steam Valves, Heat exchangers, Condensate Pumps, Boilers &, etc.
  • Coordinate engineering concerns like requests for approvals on the manufacturing brand's alternatives.
  • Do the take-offs using Quote Soft Program and download generated excel sheet for the summary estimation.
  • Coordinate engineering concerns

Education History

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

March 10, 2018

Located In:

Philippines

License and Certification: :

LICENSED MECHANICAL ENGINEER

Skills

ADVANCED ★★★

    Engineering, Construction accounting, BlueBream, Quantity Surveying, Material Cost Estimation,

INTERMEDIATE ★★

    EngineeringPlanSwift

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 20.81, Upload: 4.54
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Customized
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.66/hr

Marisol

Candidate ID: 424261


ADVANCED

    Google Sheets, Cold Calling, Lead Generation, Skiptrace...

INTERMEDIATE

    Photo Editing, Social Media Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.26 per hour or $USD 629.56 per month

Full Time: $USD 7.66 per hour or $USD 1326.89 per month

Remote Staff Recruiter Comments

  • Marisol has been working for 8 years in different local companies from Retail, Merchandise, Real Estate, and Digital Marketing industries. She handled different positions such as Buyer, Merchandising Assistant, Training Associate and Virtual Assistant. In 2020 she started her Freelancing job and worked with clients from Thailand, UK, and US. She supported the following tasks:
    • Virtual Assistant
    • Social Media management
    • Lead generation
    • Basic graphic design
    • Administrative support
  • Her biggest achievement as Virtual Assistant is building a relationship with her client and provide a quality outlook to the business. 
  • She is proficient in tools such as Toggle, Slack, Dialer, Zendesk, Z buyer, Vortex, Google suite, and Microsoft tools.
  • Marisol is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality.

Behavioral Summary
A pleasant and extraverted person, Marisol is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marisol gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2021 to April 2022 (6 Months)

Duties and Responsibilities:

  • Lead Generation - prospecting, generating, qualifying, processing, and following up on leads using SMS Campaigns, different types of social media such as Instagram, Facebook, LinkedIn, Upwork, and Email Marketing then appointment setting for the external sales team.
  • Photo Editing - basic editing using Canva and Adobe Lightroom
  • Video Editing - Basic video editing using Hippo Video and ActivePresenter
  • Data Entry - converting PDF to Spreadsheet, Scrubbing, Web Searching, Skip Tracing, Filling out Forms, Taking Notes of the meeting, Input searched data in CRM Tools, Maintaining Data/File Management
  • Social Media Management - Content Creation, Social Media Engagement, Website Builder and Design, Blog Post, Marketing Research, Social Media Optimization

Social Media Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

February 2022 to April 2022 (1 Months)

Duties and Responsibilities:

  • Content Creation,
  • Social Media Engagement,
  • Website Builder and Design,
  • Blog Post,
  • Marketing Research,
  • Social Media Optimization

Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

June 2020 to July 2021 (13 Months)

Duties and Responsibilities:

  • Responsible for conducting cold calling (Expired Listing, FSBO, Circle Prospecting),
  • Data Entry/Admin Task (Google Drive, Google Spreadsheet),
  • Email Management,
  • CRM Update (zBuyer, RedX Vortex, Liondesk, Homebot, Podio),
  • Web Searching (Zillow, Google, Propstrem, PeopleSearch)
  • Lead Searching (Scrapping)

Training Associate

Industry:

Retail / Merchandise

Employment Period:

February 2018 to November 2020 (33 Months)

Duties and Responsibilities:

  • Directly assisting the Trainers and Trainees needs.
  • Make sure the program will run smoothly before, during and after. All materials will be prepared beforehand such as invitations, pax, foods, writing materials, laptop, projector, room/venue, etc.
  • Securing all supporting documents for any claims to the trainees and payment for the training providers (if external).
  • Maintaining training database of the employee (Excel Sheet).
  • Other admin task such as document safekeeping.

Buyer

Industry:

Retail / Merchandise

Employment Period:

September 2015 to February 2018 (28 Months)

Duties and Responsibilities:

  • Responsible for analyzing of customer needs, staying up‑to‑date with industry trends and competitor activity and actively monitoring sales to determine which products sell the most.
  • Set the overall merchandising direction through detailed short‑ and long‑term sales strategies. These include data‑backed product selections aligned with customer needs and requests.
  • Inventory maintenance to store’s daily operations, must be aware of inventory levels at all times, preparing reports regularly and anticipating demand. They manage the whole gamut of inventory processes, including stocking, rotating, and discarding products.
  • Responsible for sell out and sell in claims to supplier. Maintaining good relationship with the suppliers handled.

Link Building Team VA

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2022 to July 2023 (17 Months)

Duties and Responsibilities:

  • Directly assisting SEO Manager in acquiring links from Email.
  • Create the necessary details for Link Building Report
  • Update the links acquired for the clients database
  • Do Site Crawl Report using Screaming Frog
  • Use Semrush to check the status of the keyword in Google Ranking

Education History

Field of Study:

Marketing

Major:

Marketing Management

Graduation Date:

April 15, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Google Sheets, Cold Calling, Lead Generation, Skiptrace, English Language, Appointment Setting,

INTERMEDIATE ★★

    Photo EditingSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: 0
  • Processor: 0
  • Operating System: Windows 11

All-inclusive Rate: USD $10.59/hr

Glenn

Candidate ID: 424118


ADVANCED

    Salesforce CRM...

INTERMEDIATE

    Salesforce Marketing Cloud...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.59 per hour or $USD 1835.19 per month

Remote Staff Recruiter Comments

  • He is working as a Salesforce Consultant/Administrator.
  • He helped companies integrate Salesforce into some third party  application using different connector.
  • He assisted a company in implementing their Pardot B2B Platform.
  • He is handling issues, request or concern about Salesforce CRM.
  • He manage records using Reports and Dashboard for the company and create process builder for any automation process request.
  • He trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.
  • He worked on some  Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
  • Good communication skills.

Employment History

Customer Service Representative | Online Banking Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2007 to September 2009 (22 Months)

Duties and Responsibilities:

  • Handling Customer’s concern about their account and resolve their issue
  • Assisting Customer to improve their Credit Rating to the Credit Bureau
  • Providing the best option for the customer about their Online Banking Transaction

 

Certified Level 2 Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to December 2010 (15 Months)

Duties and Responsibilities:

  • Handling Customer’s concern about their account and resolve their issue
  • Assisting Customers and Subscribers about their XBOX Live Account and Billing Issue
  • Resolving Customer’s concern in efficient way

Microsoft Certified Level 1/Level 2 Technical Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

December 2010 to June 2013 (30 Months)

Duties and Responsibilities:

  • Troubleshoot technical concern of the caller in using the Software
  • Access client’s screen using Microsoft’s Easy Assist Software
  • Assisting clients to install and uninstall drivers and software needed for the Live Meeting software to work
  • Giving option to the Caller for their Computer to work fast with the Software
  • Handling minor issues for the Office Outlook that they are using in connection for their Office Live Meeting software
  • Handling Escalated Issues for Office Live Meeting
  • Investigating and Checking further issues using Logs from Microsoft Diagnostic Tools
  • Perform coaching and recommendation for Level 1 Support Representative
  • Handling Network related issues with regards to Office Live Meeting

 

Certified System Administrator and Subject Matter Expert/ Assistant Team Lead/ Assistant Trainer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to April 2016 (34 Months)

Duties and Responsibilities:

  • Handled  issues about Salesforce CRM mainly in Data Management, Configuration and Analytics
  • Assisted other Support Representative as part of the SME/ Floor Support role
  • Created analytic request (Reports and Dashboards) using Salesforce CRM
  • Advised Customers about the best way they can manage their Salesforce CRM
  • Researched issues that is outside Salesforce Support scope
  • Supervised/ Assisted Tier 1 and 2 regarding their inquiries or concern about Salesforce
  • Assisted System Administrator in configuring their Salesforce CRM (e.g. Automation, Approval Process)
  • Worked on some  Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
  • Trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.

Salesforce Advanced System Administrator/Consultant | IT Department Head

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to July 2019 (38 Months)

Duties and Responsibilities:

  • Handling issues, request or concern about Salesforce CRM
  • Manage records using Reports and Dashboard for the company
  • Install application from Appexchange which will help the company information
  • Create Apex Trigger / VisualForce Page to work with some of the complex processes
  • Configure Workflow, Approval Process and Process Builder to automate business process
  • Provide training to end users regarding Salesforce inquiry
  • Manage and Maintain Community Portal of the company
  • Analyzes Salesforce Report and Dashboard Data to be presented on Board
  • Integrate Secured Third Party Application to Salesforce for Leads and Cases external record creation

 

Customer Success Manager | Salesforce Administrator/Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2021 (24 Months)

Duties and Responsibilities:

  • Handling issues, request or concern about Salesforce CRM
  • Manage records using Reports and Dashboard for the company
  • Create process builder for any automation process request
  • Train new users with any product related enhancements
  • Provides End of Month and End of Week Report
  • Creates custom object/ field as per client’s request
  • Configure Page Layout and Record Type as part of the request
  • Configure field types of the customer’s org per logged cases

Community Co-Leader

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

December 2018 to July 2021 (31 Months)

Duties and Responsibilities:

  • Organize various trainings to some Salesforce Professionals here in the Philippines
  • Co-organized Philippines Dreamin’ which is the largest event of Salesforce Community here in the Philippines
  • Helped Non Profit Organization here in the Philippines when it comes to customizing their Salesforce Platform
  • Trained Students and other Non-Salesforce professional to venture into Salesforce Industry
  • Participated in some Salesforce Event like Australia’s Down Under Dreaming and Singapore Dreaming
  • Introduce new features or functionalities of Salesforce to the community every Salesforce release

 

Freelance Salesforce Consultant/Administrator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

February 2019 to July 2021 (29 Months)

Duties and Responsibilities:

  • Worked with numerous local clients which are looking to establish their CRM using Salesforce
  • Architect Data and Business process into how they can maximize Salesforce capabilities and features
  • Assisted existing Salesforce Administrator on some local companies in terms of deploying new modules for their org
  • Trained new users for Salesforce and how to use the tools efficiently
  • Helped companies integrate Salesforce into some third party  application using different connectors
  • Managed large scale data to be imported into Salesforce using Data Loading tools of Salesforce
  • Created custom application with the use of custom object and fields inside Salesforce to adopt the current business process of the company
  • Provided efficient way on different business process to be automated in terms of different automation tools of Salesforce
  • Assisted a company in implementing their Pardot B2B Platform
  • Assisted a company on how they can create Marketing materials with the use of Pardot and Salesforce Email Templates
  • Assisted some Non Profit Organization here in the Philippines as well as in Australia on how they can get correct data inside their Salesforce Non-Profit Platform

Education History

Field of Study:

Computer Science/Information Technology

Major:

Graduation Date:

March 1, 2007

Located In:

Philippines

License and Certification: :

ADM201 (Salesforce.com Certified System Administrator)
ADM211 (Salesforce.com Certified Advanced System Administrator)
ADM401 (Salesforce.com Certified Developer)


Skills

ADVANCED ★★★

    Salesforce CRM

INTERMEDIATE ★★

    Salesforce Marketing Cloud

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 54.59, Upload: 77.86
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: macbook pro
  • Processor: M1
  • Operating System: MacOS X

All-inclusive Rate: USD $11.57/hr

April

Candidate ID: 424103


ADVANCED

    Creative Writing, Social Media Marketing, Website Management, Digital Marketing...

INTERMEDIATE

    Design Development, Event Management, Email Marketing, Google Analytics...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.57 per hour or $USD 1002.31 per month

Full Time: $USD 11.57 per hour or $USD 2004.62 per month

Remote Staff Recruiter Comments

  • April has more than 8 years of work experience within the Digital Marketing field 
  • Has worked mostly for Oil, Beauty, Digital Marketing, and Automotive industries.
  • She gained proficiency when it comes to:
    • Content Marketing
    • Email Marketing
    • Social Media Management & Marketing (Facebook, Instagram, LinkedIn, Twitter)
    • Market Research & Analysis
    • Website Management
    • Creative Writing
  • She has also some basic experience with SEO particularly with keyword research, PPC and used it as a technique/strategy to drive traffic in company's sites/pages.
  • Did copywriting, creation of written & graphic content, build marketplaces and hosted some virtual events.
  • She worked mostly with start-up companies but her drive and innovative skills in digital marketing helped the companies build and boost their online presence.
  • Adept also with using the following tools/technologies:
    • FB Ads
    • HubSpot
    • Mailchimp
    • WordPress
    • Shopify
    • Magento
    • Canva
    • Mailchimp,
    • In App, (free),
    • Photoshop,
    • Adobe premiere
    • Google Sheet
    • Google Analytics
    • Meta
    • Grammarly
    • Chat GPT
    • Ahrefs
    • SEMrush, 
  • She is available to start immediately
Predictive Index Profile- Controller 
https://www.predictiveindex.com/reference-profile/controller/

Strongest Behaviors 
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary 
  • April Marie Praz is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
  • A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Employment History

Digital Marketer

Industry:

Consulting (Business & Management)

Employment Period:

August 2021 to November 2021 (3 Months)

Duties and Responsibilities:

  • Conceptualize and collaborate with the client in growing the company's brand persona
  • Design needed digital posts or elements  
  • Implement these in digital platforms 
  • Organize these projects in the client's virtual file storage
  • Research on themes and ideas to grow the client's online presence in WIX, Flip books and other platforms

Digital Marketing Associate & Social Media Manager/Creative Officer/Website Content Manager/PRO

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

August 2016 to March 2020 (43 Months)

Duties and Responsibilities:

  • Develops strong and innovative digital marketing strategies, using SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and services.
  • Creates engaging written and graphic content while staying up-to-date on latest marketing technologies and social media.
  • Also administered the company’s social media marketing and advertising.
Creative Officer || January 2017 to January 2019
  • Responsible for the creative strategies and direction of advertising and marketing materials and campaigns.
  • Supervises the work of art directors, copywriters, and designers.
  • Evaluates and ensures the quality of creative content.
Website Content Manager || January 2018 to January 2019
  • Responsible for planning, developing and implementing the overall company's website content strategy.
  • Manages and develops blogging strategy for the website and grow the subscriber base.
Public Relations Officer (PRO) || February 2019 to March 2020
  • Responsible for managing the reputation of the organization. I write press releases, deal with press inquiries, and manage crisis.
  • Develops good working relationship with the media and represented the company at events such as press launches, news conferences, exhibitions, TV interviews, and sponsorships.

Digital Marketing Manager

Industry:

Oil / Gas / Petroleum

Employment Period:

March 2020 to March 2021 (12 Months)

Duties and Responsibilities:

  • Manage and coordinate all marketing, advertising and promotional staff and activities
  • Conduct market research to determine market requirements for existing and future products Analysis of customer research, current market conditions and competitor information
  • Develop and implement marketing plans and projects for new and existing products
  • Expand and develop marketing platforms including social media platforms
  • Manage the productivity of the marketing plans and projects
  • Monitor, review and report on all marketing activity and results
  • Determine and manage the marketing budget deliver marketing activity within agreed budget report on return on investment and key performance metrics
  • Develop pricing strategy
  • Develops the overall digital marketing strategies to attract customers to company website, online presence and promotes products and services across digital platforms.
  • Leads the implementation of marketing strategies to ensure goals are met. Analyzes online statistics and identifies the best practices to optimize online marketing performance.

Marketing Manager

Industry:

Healthcare / Medical

Employment Period:

March 2021 to July 2021 (4 Months)

Duties and Responsibilities:

  • Manage and coordinate all marketing, advertising and promotional staff and activities
  • Conduct market research to determine market requirements for existing and future products
  • Analysis of customer research, current market conditions and competitor information
  • Develop and implement marketing plans and projects for new and existing products
  • Expand and develop marketing platforms including social media platforms
  • Manage the productivity of the marketing plans and projects
  • Monitor, review and report on all marketing activity and results
  • Determine and manage the marketing budget deliver marketing activity within agreed budget report on return on investment and key performance metrics
  • Develop pricing strategy

Social Media Manager and Community Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2021 to December 2021 (6 Months)

Duties and Responsibilities:

  • Running company social media advertising campaigns.
  • Formulating high-quality novel written and visual content for each social media campaign.
  • Building a social media presence by maintaining a solid online presence.
  • Monitoring the company's brand on social media.
  • Building brand awareness by engaging relevant influencers.
  • Managing our online communities to ensure respectful and appropriate engagement.
  • Responding to comments on each of our accounts.
  • Overseeing customer service provided via social media.
  • Analyzing data to determine whether social media campaigns have achieved their objectives.
  • Coaching employees company-wide on content creation best practices.

Senior Manager- Marketing

Industry:

Retail / Merchandise

Employment Period:

July 2023 to March 2024 (8 Months)

Duties and Responsibilities:

  • Develops a comprehensive social media calendar, complete with artwork direction and engaging post copies
  • Formulates effective campaign strategies to drive engagement and conversion Offers creative direction for captivating video reels
  • Facilitates smooth shoot processes by providing layout references and detailed call sheets
  • Utilizes project management tools to ensure streamlined project coordination
  • Collaborates closely with the creative team to execute visually appealing graphics and engaging video content
  • Runs paid ads

Digital Marketing Manager

Industry:

Consulting (Business & Management)

Employment Period:

January 2022 to July 2023 (18 Months)

Duties and Responsibilities:

  • Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
  • Plans all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. Designs, builds, and maintains our social media presence.
  • Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
  • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
  • Identifies trends and insights, and optimizes spend and performance based on the insights.
  • Brainstorms new and creative growth strategies through digital marketing.
  • Plans, executes, and measures experiments and conversion tests.
  • Collaborates with internal teams to create landing pages and optimize user experience. Identifies critical conversion points and drop off points and optimizes user funnels.
  • Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
  • Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
  • Maintains digital marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
  • Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

Education History

Field of Study:

Advertising/Media

Major:

COMMUNICATION ARTS

Graduation Date:

August 7, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Creative Writing, Social Media Marketing, Website Management, Digital Marketing, Market analysis,

INTERMEDIATE ★★

    Design DevelopmentEvent ManagementEmail MarketingGoogle AnalyticsSEO Analysis

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $8.63/hr

Arvin

Candidate ID: 423953


ADVANCED

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...

INTERMEDIATE

    Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.63 per hour or $USD 748.16 per month

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

  • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
  • He was previously promoted to Team Leader and supervised a team.
  • He is competent in providing support to the following:
    • Customer Service - calls, email and chat
    • Email Management
    • Appointment Setting
    • Lead Generation
    • Telemarketing
    • Data Management
    • Management roles (e.g. Team Leader)
    • Administrative tasks
  • He is proficient in using the following tools:
    • Amdocs
    • Salesforce
    • Google Spreadsheets
    • LinkedIn Sales Navigator
    • Avaya Phone System
    • Jira
    • Trello
    • Zenoti
    • Slack
    • MS Office
  • He is available to start by April 22 as he is currently working full-time.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 

Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2010 to June 2011 (7 Months)

Duties and Responsibilities:

  • Provide clear and concise solutions/ instructions to customers

Technical/Customer Service Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2011 to November 2014 (40 Months)

Duties and Responsibilities:

  • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
  • Knowledge in handling billing and other general concerns of the customers.
  • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to September 2017 (33 Months)

Duties and Responsibilities:

  • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
  • Ensure that employees follow the company’s policies and procedures
  • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
  • Handle Escalations

Data Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2017 to February 2019 (15 Months)

Duties and Responsibilities:

  • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

Sales Development Representative

Industry:

Law / Legal

Employment Period:

February 2019 to September 2020 (19 Months)

Duties and Responsibilities:

  • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
  • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
  • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
  • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to July 2022 (21 Months)

Duties and Responsibilities:

  • Social Media Manager
  • Customer Service
  • Admin Tasks
  • Lead Generation

Customer Support Operator

Industry:

Sports

Employment Period:

November 2022 to July 2024 (20 Months)

Duties and Responsibilities:

November 2022 - present
  • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
  • Communicate with clients, answering questions and solving issues where required
  • Help improve the GRID product suite based on customer feedback and defects you’ve identified
  • Record data quality issues and process issues
  • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
  • Expand on game and GRID product knowledge to improve our service quality
  • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 2, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,

INTERMEDIATE ★★

    Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/10767299994
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel Core i5-1035G1
  • Operating System: Windows 11

All-inclusive Rate: USD $6.68/hr

Miguel

Candidate ID: 423531


ADVANCED

    Academic Research, Market analysis, Market Research, Product Analysis...

INTERMEDIATE

    Academic Writing, Written Communication, Writing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.68 per hour or $USD 578.73 per month

Full Time: $USD 6.68 per hour or $USD 1157.45 per month

Remote Staff Recruiter Comments

  • Miguel has been into market research since 2013 and has been into technical reports and marketing engagements.
  • He had handled a team of researchers who in turns deal with consumer-targeted research.
  • As part of his responsibilities, he was creating and managing content for marketing and sales which involves product positioning with the end goal of sales conversion.
  • He is ready to start with at least a week's notice.

Employment History

Verification Specialist for Employment and Educational History

Industry:

Human Resources Management / Consulting

Employment Period:

July 2014 to April 2015 (9 Months)

Duties and Responsibilities:

  • Responsible for providing first hand Employment and Educational Background Checks viaphone calls as well as conducting Personality Background Checks.

Executive Assistant to the Executive Director

Industry:

Government / Defence

Employment Period:

April 2015 to September 2015 (5 Months)

Duties and Responsibilities:

  • Responsible for providing logistical assistance with the Executive Director in regards to affairs involving Administrative management and Coordination with entities of interest and importance

Cofounder and Director of Operations

Industry:

Human Resources Management / Consulting

Employment Period:

August 2015 to September 2016 (13 Months)

Duties and Responsibilities:

  • Responsible for providing Administrative Supervision and management of Human Resources as well as assessment and recruitment of Project Personnel.

Process Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to October 2018 (1 Months)

Duties and Responsibilities:

  • Responsible for conducting Market Research Endeavors, Market Profile analysis and Data processing.
General Responsibilities:
  • Responsible for Conducting Market Profile Analysis on Unifying trends affecting the Reception of E-Learning Technology
  • Assessing the General Challenges and Aspects that Contribute to the Decision Making Factors involved with purchasing E-Learning Materials
  • Obtaining Market Intelligence and identifying Needs Assessment Areas of Concern for upcoming Products and Concepts

Research Manager

Industry:

Consumer Products / FMCG

Employment Period:

November 2019 to February 2020 (3 Months)

Duties and Responsibilities:

  • Responsible for conducting research endeavors through App generated surveys and handling
  • Data Analysis for the selected client.
General Responsibilities:
  • Survey Generation and Distribution
  • Data Processing
  • Product Insights
  • Product Positioning

Research Associate

Industry:

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

  • Responsible for collating and processing the following Data Groups
  • Financial Aid Data utilized by Client Institutions
  • Institutional Profiles
  • Student Body Demographics.
  • Contact Information

Sales Account Executive

Industry:

Employment Period:

January 2021 to June 2021 (5 Months)

Duties and Responsibilities:

  • Responsible for conducting direct sales, lead engagement and account management
General Responsibilities:
  • Sales Opening
  • Sales Closing
  • Order Processing
  • Account Management

Education History

Field of Study:

Social Science/Sociology

Major:

Anthropology

Graduation Date:

April 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Academic Research, Market analysis, Market Research, Product Analysis,

INTERMEDIATE ★★

    Academic WritingWritten CommunicationWriting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: Download: 12.05, Upload: 25.17
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5 7200 u
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.