Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

What you get when you partner with us

  • Highly Vetted and Work Ready Remote Staff
  • Payroll and Benefits Administration
  • 24 x 7 Support + Dedicated HR Business Partners
  • Replacement Guarantee
  • Transparent Billing and Invoicing
  • FREE Privacy-First Work Monitoring Tool
  • FREE People and Culture Engagement Programs

*Avail them via any of our packages: Regular Staffing, Contingent Staffing, EOR, Executive Search, Recruitment-Only Service

 

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Candidates:

579

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.16/hr

Jacky

Candidate ID: 653245


ADVANCED

    Administrative Support, Customer Service, Technical Support, Bookkeeping...

INTERMEDIATE

    Editing, Canva, Adobe Photoshop...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

  • She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
  • Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
  • Proficient in using remote monitoring tools such as Hubstaff
  • Experienced in customer support software used by telecom providers
  • Familiar with remote communication platforms
  • She is able to start immediately.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
  • Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
  • Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral Summary

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Leasing Agent VA

Industry:

Property / Real Estate

Employment Period:

June 2022 to June 2023 (12 Months)

Duties and Responsibilities:

  • Manage and answer emails coming from tenants and prospect leads.
  • Answering incoming calls from tenants and prospects. Making follow up calls to prospects that are interested to rent available properties.
  • Mange Facebook Accounts for different properties. Check Site Manager for any new applications using Yardi and add them on Yardi.
  • Create New Applicant processes using Lead Simple. Manage Zillow messages from prospect leads.
  • Edit photos using Canva and create poster and flyers if needed.
  • Process Lease Renewal Proposal when tenants lease of contract expire using Yardi.
  • Process Late Fee Notice Letter Create Maintenance Request for Ground cleaning and mowing every week.
  • Send Pest Control Notice quarterly to respective tenants on schedule.
  • Input Data Information for prospect leads in our database AppFolio.

Intake Coordinator Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Manage ChartSwap account by fulfilling record request from Attorneys.
  • Prepare and ship records to requestor utilizing appropriate mailing sources.
  • Maintain a record of authorized information released from charts/records.
  • Ensure all medical release forms are legitimate and completed entirely.
  • Protect examinee rights by maintaining confidentiality of personal and financial information at all times in accordance with HIPAA regulations.
  • Report any known or suspected unauthorized attempt to access patient health information.

VA Email Support Representative

Industry:

Insurance

Employment Period:

September 2016 to April 2019 (31 Months)

Duties and Responsibilities:

  • Answering customer emails and inquiries about their order.
  • Process refunds and cancellation request.
  • Checking/tracking shipment status for customer's order.
  • Contacting vendor for order/shipment update.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to September 2015 (11 Months)

Duties and Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution, and phone software, via remote connection or over the internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customers information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to May 2014 (13 Months)

Duties and Responsibilities:

  • Assisting customer with their internet and phone problem.
  • Works with field operation personnel to ensure customer satisfaction.
  • Communicate with internal and external customers.
  • Diagnoses customer issues through process and elimination by asking probing questions.
  • Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to the customer at a level of detail commensurate with customer PC knowledge and experience.
  • Assign tickets to a local market to dispatch service calls or assigns to TSR2 for advanced troubleshooting.
  • Identifies areas for improvement of process and procedure and provides feedback to supervisors.

Bookkeeper/HR

Industry:

Arts / Design / Fashion

Employment Period:

May 2008 to July 2012 (50 Months)

Duties and Responsibilities:

  • Purchase supplies and equipment Monitor office supply levels and reorder as necessary.
  • Pay any debt as it comes due for payment.
  • Collect sales taxes from customers and remit them to the government.
  • Ensure that receivables are collected promptly.
  • Record cash receipts and make bank deposits.
  • Provide information to the external accountant who creates the company’s financial statements.
  • Assemble information for external auditors for the annual audit.
  • Calculate and issue financial analysis of the financial statements Comply with local, state, and federal government reporting requirements.
  • Process payroll in a timely manner.
  • Provide clerical and administrative support to management as requested.

Production Management Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2015 to August 2016 (13 Months)

Duties and Responsibilities:

  • Update Monthly Progress Report sheet for all SEO clients.
  • Checking SEO rankings for all SEO clients website every week.
  • Call tracking for all clients new booked appointment over the phone.
  • Checking backlinks for all the date gathered on a spreadsheet.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2012 to February 2013 (6 Months)

Duties and Responsibilities:

  • Assisting customer’s inquiry about their eligibility and benefits as an HMO or PPO health care holder.
  • Provide summary of customer’s benefit and coverage plan.
  • Help customer find a service Provider according to their plan.

Education History

Field of Study:

Education/Teaching/Training

Major:

Biology

Graduation Date:

May 24, 2002

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Customer Service, Technical Support, Bookkeeping, Email management, Customer Support, Customer Handling, Customer Service Management, Call Handling, Outbound Calling, Inbound Calls,

INTERMEDIATE ★★

    EditingCanvaAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18578948872
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Huawei
  • Processor: 11th GEN Corei1
  • Operating System: Windows 11

All-inclusive Rate: USD $9.14/hr

Rommel

Candidate ID: 652691


ADVANCED

    Administrative Support, Property Management, Email Handling, Phone Support...

INTERMEDIATE

    Real Estate, Administrative Skills, Appointment Setting, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

Rommel is a highly experienced remote professional with a strong background in administrative support within the Australian real estate industry. He demonstrated a solid understanding of the end-to-end property management support process, having handled various responsibilities ranging from tenant application processing to document preparation, scheduling inspections, managing incoming inquiries, and supporting maintenance coordination. 

Work Experience & Industry Fit:
  • Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
  • He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
  • His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
  • He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
  • He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
  • A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
Behavioral Summary

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Remote Part time

Industry:

Property / Real Estate

Employment Period:

February 2024 to April 2025 (13 Months)

Duties and Responsibilities:

  • Providing call/text support outside business hours using Ring Central.
  • Coordinating emergency requests to janitors and Property Managers.
  • Generating end of day excel reports for the calls that came in during the after-hours shift and sending it to client using Outlook.

Scheduling Coordinator

Industry:

Consulting (Business & Management)

Employment Period:

March 2022 to January 2025 (34 Months)

Duties and Responsibilities:

  • Call handling using Mighty Call. 
  • Gmail Shared Inbox management 
  • Google calendar management. 
  • Processing job orders. 
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability. 
  • Communicated scheduling changes to technicians though Slack.

Senior Real Estate Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

August 2022 to February 2024 (18 Months)

Duties and Responsibilities:

  • Monitored emails, organized inbox, and prioritized messages for client using Outlook. 
  • Answered and screened calls to provide information, schedule appointments and take detailed messages. 
  • Facilitated smooth operations with proficient data entry and document management for various reports. 
  • Completed business correspondence, transcription, and data entry.
  • Conferred with customers by telephone, chat or email to provide information. 
  • Managed CRM input, exports and clean up on Monday.com
  • Performed research to collect and record industry data.

Customer Service Associate II

Industry:

Property / Real Estate

Employment Period:

February 2020 to February 2022 (24 Months)

Duties and Responsibilities:

  • Answering general inquiries from owners, tenants, and vendors through email and phone using Zendesk. 
  • Answering bills, invoices, and owner statement queries.
  • Maintaining good relationship between tenants, owners, and vendors to ensure smooth transaction. 
  • Receiving and routing business correspondence to correct departments using Zendesk. 
  • Coordinating and completing maintenance requests using Rent Manager, Zendesk and Property Meld. 
  • Filing claims for home owners.

Executive Service Specialist

Industry:

Property / Real Estate

Employment Period:

October 2018 to February 2020 (15 Months)

Duties and Responsibilities:

  • Leasing support.
  • Application processing using OneForm.
  • Entering new tenant information in PropertyTree.
  • Entering new owner and property information in PropertyTree.
  • Preparing lease agreement.
  • Preparing lease renewals/addendum.
  • Creating Rental CMA reports.
  • Processed bills & invoices through InvoiceGenius.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to October 2018 (53 Months)

Duties and Responsibilities:

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. 
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. 
  • Responded to customer requests for products, services, and company information. 
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. 
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs. 
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team. 
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

After-Hours Receptionist

Industry:

Hotel / Hospitality

Employment Period:

June 2022 to August 2023 (14 Months)

Duties and Responsibilities:

  • Answered phone promptly dispatched scheduled technician using OpenPhone app. 
  • Corresponded with clients through email and phone.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Web Application And Development

Graduation Date:

March 30, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Property Management, Email Handling, Phone Support, Calendar Management, Zendesk,

INTERMEDIATE ★★

    Real EstateAdministrative SkillsAppointment SettingCustomer SupportInvoice Audit

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/17597800454
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: AMD Ryzen 7 7730U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Keanna-mari

Candidate ID: 652233


ADVANCED

    Microsoft Excel, Microsoft Word, Microsoft Office...

INTERMEDIATE

    AutoCAD, Asana, PlanSwift, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Keanna is a dedicated Civil Engineer with a strong academic foundation in structural engineering. She earned her Bachelor of Science in Civil Engineering with a specialization in Structural Engineering from Mapua University. Her educational background, combined with her hands-on experience, provides her with a solid understanding of civil engineering principles, project planning, and structural analysis.

Work Experience & Industry Exposure:
  • She has gained valuable experience working in the construction and engineering industry, holding roles as an Office Engineer and Junior Civil Engineer.
  • Her experience at a multinational construction company involved assisting in project planning, contract management, and technical documentation, which demonstrates her ability to work in a fast-paced engineering environment.
  • Additionally, her previous role as a Junior Civil Engineer enhanced her skills in cost estimation, technical drawing, and project coordination. 
  • She is available to start immediately.
Skills & Technical Proficiency:
  • She is proficient in AutoCAD, SketchUp, STAAD, and Planswift, which are essential tools for structural analysis and project planning.
  • Her competency in Microsoft Office and basic programming knowledge in MATLAB, Python, and JavaScript adds versatility to her skill set.
  • She has also obtained relevant certifications, including training in ISO 9001:2015, FIDIC contracts, and concrete troubleshooting, showcasing her commitment to continuous professional development.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictlynfollowing “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Keanna-mari is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.
Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend
caution to their decision-making; Keanna-mari plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Civil Engineer Intern OJT

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to May 2022 (2 Months)

Duties and Responsibilities:

  • Collaborates with the team to face technical challenges and come up with creative solutions. 
  • Assists with cost estimation and budget management. 
  • Develops project plans, illustrations, and specifications. 
  • Reviews and analyzes data to establish project viability and feasibility.
  • Assists senior engineers with project planning and design.

Office Engineer

Industry:

Construction / Building / Engineering

Employment Period:

November 2023 to February 2025 (14 Months)

Duties and Responsibilities:

  • Organize and maintain electronic files for project documents, contracts, and client communications. 
  • Coordinate and schedule meetings, site visits, and appointments with clients, contractors, and suppliers, ensuring seamless calendar management. 
  • Uses Canva in creating marketing designs for advertisement.
  • Assists in the preparation of bidding documents and contract documents according to the FIDIC, international, and local laws and regulations. 
  • Prepare, review, and manage project documentation, including drawings, specifications, and reports. 
  • Act as a liaison between the engineering team, clients, contractors, and other stakeholders.
  • Coordinate project schedules, track progress, and facilitate communication. 
  • Manage the distribution of documents to relevant parties, both internal and external, ensuring they receive the correct and most recent versions. 
  • Develop and maintain strong relationships with existing clients while identifying and reaching out to potential new clients. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects.

Junior Civil Engineer

Industry:

Construction / Building / Engineering

Employment Period:

May 2023 to November 2023 (6 Months)

Duties and Responsibilities:

  • Assists in the planning and development of civil engineering projects, conducts site investigations, analyzes data, and prepares reports. 
  • Create accurate and detailed technical drawings and plans using CAD software.
  • Prepare layouts, schematics, and diagrams for construction projects. 
  • Creates a detailed entry of receipts for liquidation. 
  • Assists with cost estimates for the supplies, labor, and equipment needed for building projects.
  • Going over the project requirements, performing quantity takeoffs, as well as taking the project's scope and the site's conditions into consideration.

Education History

Field of Study:

Science & Technology

Major:

Science Technology Engineering and Mathematics

Graduation Date:

April 9, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Civil)

Major:

Structural Engineering

Graduation Date:

June 30, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft ExcelMicrosoft WordMicrosoft Office

INTERMEDIATE ★★

    AutoCADAsanaPlanSwiftCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.14/hr

Ning

Candidate ID: 651941


ADVANCED

    Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...

INTERMEDIATE

    Video Editing, CRM, Adobe Premiere Pro, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

1. Career Highlights and Achievements:
  • Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

  • Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

  • Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

  • Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

  • Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

2. Tech Stack / Proficiencies:
  • Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

  • Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

  • Google Sheets – Primary tool for lead tracking and database management.

  • ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

  • LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

  • Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Behaviors: 
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

 


Employment History

Lead Generation Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

  • Lead generation by doing research and using CRM software
  • Cold emailing and cold calling
  • Appointment setting

General Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2023 to September 2024 (10 Months)

Duties and Responsibilities:

  • Admin work & document management Email, social media, and calendar management
  • Facilitated insurance applications & claims

Executive Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to March 2026 (14 Months)

Duties and Responsibilities:

  1. Appointment Setting
  2. Client Outreach
  3. Social Media Management

Education History

Field of Study:

High School

Major:

N/A

Graduation Date:

March 30, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Video EditingCRMAdobe Premiere ProCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650625085
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.06/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.06 per hour or $USD 698.92 per month

Full Time: $USD 8.06 per hour or $USD 1397.83 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $12.58/hr

Jose

Candidate ID: 649094


ADVANCED

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software...

INTERMEDIATE

    Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.58 per hour or $USD 2180.54 per month

Remote Staff Recruiter Comments

Jose is a seasoned and licensed Civil Engineer with eight years of experience in the construction industry, specializing in quantity surveying and estimation. He has worked with Australian clients from 2021 to 2024, handling various construction materials, including rebars, flooring, fit-outs, roofing, painting, and electrical components. His experience extends to both remote estimation work and on-site project execution, giving him a well-rounded understanding of the construction process from start to finish.

Technical Skills & Industry Experience:
  • Construction Materials Expertise: Has experience estimating various materials, including rebars (steel reinforcing materials), which are critical in the early stages of construction. Understands the importance of accurate rebar cutting lists and fabrication processes.
  • Software Proficiency: Experienced in using Bluebeam and other estimation tools for quantity take-offs and scheduling. Although unfamiliar with ASA Rebar software, he is adaptable and confident in learning new platforms.
  • Australian Standards Compliance: Familiar with Australian measurement systems and material standards, demonstrating adaptability to different industry requirements.
  • Estimation & Take-Off Process: Follows a structured approach to material take-offs, ensuring accuracy by scaling projects correctly, marking material quantities, and maintaining organized documentation.
  • Problem-Solving & Adaptability: Effectively manages project delays, material shortages, and unexpected changes by implementing contingency plans, adjusting manpower, and coordinating with suppliers.
  • Communication & Coordination: Acknowledges the importance of client and contractor communication in preventing errors due to incorrect or outdated plans. Proactively seeks clarification and ensures alignment between design and execution.
  • He can start immediately. 
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
  • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
Behavioral Summary

Jose is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, He is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. He gets along easily with a wide variety of people.


Employment History

Assistant Project Engineer

Industry:

Construction / Building / Engineering

Employment Period:

March 2017 to January 2021 (45 Months)

Duties and Responsibilities:

Prepared quantity take-offs and cost estimates for hotel, commercial, and infrastructure projects. Provided on-site construction support including subcontractor coordination, progress tracking, cost control, and review of structural, architectural, and MEP works during project execution.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

January 2021 to June 2024 (40 Months)

Duties and Responsibilities:

Prepared trade-based estimates for Australian residential developments including single dwellings, duplexes, townhouses, and small multi-unit projects across NSW (including Sydney). Interpreted architectural, structural, and civil documentation to produce detailed BOQs and cost breakdowns aligned with Australian subcontractor scopes. Utilised Bluebeam, PlanSwift, Cubit, CostX, and EstimateOne for measurement, pricing, and tender support.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

March 2017 to January 2021 (45 Months)

Duties and Responsibilities:

  • Cost estimation and budgeting.
  • Providing accurate take off, bill of quantities and quotation.
  • Assessment of blueprints from tendering process to final update of plans.
  • Estimation of Carpentry works such as (but not limited to) ceiling works, partitions, doors, windows, millworks.
  • Exposure to different materials used for specialty items.
  • Coordination with supplier to provide competitive quotes.

Barista

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2015 to August 2016 (12 Months)

Duties and Responsibilities:

  • Crafting high-quality beverages according to company standards, providing exceptional customer service without compromising quality
  • Refined planning and organizational skill

Estimator

Industry:

Construction / Building / Engineering

Employment Period:

August 2024 to November 2025 (15 Months)

Duties and Responsibilities:

Prepared tender submissions, pricing, and quantity take-offs for local council civil and sporting infrastructure projects across Victoria. Coordinated supplier and subcontractor quotes and developed cost plans using ProEst, Bluebeam, CostX, and EstimateOne.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

March 1, 2018

Located In:

Philippines

License and Certification: :

Licensed Civil Engineer 


Skills

ADVANCED ★★★

    Material Cost Estimation, CAD, AutoCAD, Bluebeam Software, Microsoft Excel,

INTERMEDIATE ★★

    Microsoft Office

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17449066025
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Intel
  • Processor: Intel Core i7-8700 CPU
  • Operating System: Windows 10

All-inclusive Rate: USD $13.56/hr

Jan

Candidate ID: 646191


ADVANCED

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management...

INTERMEDIATE

    Graphic Design, Adobe Creative Suite, Canva...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.62 per hour or $USD 920.12 per month

Remote Staff Recruiter Comments

Jan Paulo is a highly experienced and versatile Video Editor with a strong background in digital marketing, advertising, news media, real estate, and social media content creation. His extensive experience across multiple industries has provided him with a well-rounded skill set, allowing him to adapt to various content styles and editing requirements. He has demonstrated proficiency in producing high-quality videos tailored to different audiences and platforms.

Work Experience & Expertise:
  • Over five years of professional experience in video editing, with a focus on content creation for advertising campaigns, social media, news media, and real estate.
  • Skilled in handling various content formats, including short-form advertising videos (15-30 seconds), long-form vlogs, commercial ads, podcasts, and reels for platforms such as TikTok, Instagram, Facebook, and YouTube.
  • Has worked with clients in healthcare, real estate, virtual assistant services, news media, and content creation, showing strong adaptability to different industries.
  • Extensive experience in managing multiple clients and projects simultaneously, demonstrating strong time management and organizational skills.
  • He is able to start immediately.
Technical Skills:
  • Video Editing Software: Advanced proficiency in Adobe Premiere Pro (primary tool since 2018), Adobe After Effects, and experience with DaVinci Resolve and other editing tools.
  • Graphic Design: Knowledgeable in Adobe Photoshop & Illustrator, which complements his video editing capabilities.
  • Editing Techniques: Strong understanding of video hooks, pacing, and storytelling to capture audience attention within the first 3-5 seconds, inspired by successful content strategies (e.g., Mr. Beast’s approach).
  • Sample Portfolio: https://janpaulosaltingportfolio.my.canva.site/
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Jan Paulo is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

March 2024 to August 2024 (5 Months)

Duties and Responsibilities:

  • Editing & Post-Production: Edit and refine raw footage into compelling, high-quality videos that align with the brand’s vision, incorporating seamless transitions, sound design, color correction, and visual effects to enhance storytelling.
  • Content Structuring: Organize and structure vlog-style content to create a natural, engaging flow that keeps audiences captivated and emotionally invested.
  • Brand Consistency: Maintain a cohesive visual and storytelling style that resonates with the target audience and upholds the brand’s messaging and identity.

SOCIAL MEDIA SPECIALIST

Industry:

Property / Real Estate

Employment Period:

July 2023 to February 2024 (6 Months)

Duties and Responsibilities:

  • Capture high-quality video footage of properties, including interior, exterior, aerial (drone), and lifestyle shots to showcase real estate listings effectively.
  • Edit and enhance video content with professional-grade software, ensuring polished, visually engaging, and marketable materials.
  • Develop engaging video content optimized for various platforms, including Instagram Reels, YouTube, Facebook, and TikTok, to maximize audience engagement.

GRAPHIC AND VIDEO EDITOR

Industry:

Entertainment / Media

Employment Period:

April 2022 to May 2023 (13 Months)

Duties and Responsibilities:

  • Edit and assemble raw footage into polished news segments, ensuring clarity, coherence, and alignment with the organization’s editorial standards.
  • Enhance visual storytelling by incorporating graphics, text overlays, lower thirds, and other visual elements that improve audience comprehension.
  • Collaborate with reporters, producers, and newsroom staff to ensure timely delivery of news packages under tight deadlines.
  • Apply color correction, audio mixing, and other post-production techniques to maintain professional production quality.
  • Select appropriate background music, sound effects, and transitions to enhance storytelling impact while adhering to copyright and licensing regulations.

GRAPHIC AND VIDEO EDITOR

Industry:

Property / Real Estate

Employment Period:

July 2020 to March 2022 (20 Months)

Duties and Responsibilities:

  • Video Editing & Post-Production: Edit high-quality videos for healthcare marketing campaigns, real estate promotions, and client presentations, ensuring professional aesthetics and brand consistency.
  • Motion Graphics & Animation: Develop engaging motion graphics, animated text overlays, and visual effects to enhance video content.
  • Content Strategy & Storytelling: Collaborate with marketing teams to create compelling visual narratives that drive engagement and conversions.
  • Real Estate Marketing Videos: Produce property showcase videos, virtual tours, and promotional content for listings, ensuring a strong visual impact.

Graphic Design

Industry:

Wood / Fibre / Paper

Employment Period:

December 2017 to June 2019 (17 Months)

Duties and Responsibilities:

  • Designed and developed graphics tailored to meet client preferences, ensuring brand consistency and visual appeal.
  • Utilized advanced 3D modeling software to create innovative and precise digital designs for various applications.
  • Skillfully integrated cutting-edge automation technologies to streamline production workflows, improving efficiency and accuracy.
  • Programmed and operated CNC machines to manufacture high-quality, tangible products with intricate detailing.

Education History

Field of Study:

Engineering (Others)

Major:

Mechanical Engineering

Graduation Date:

June 16, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Premiere Pro, Adobe Photoshop, Video Editing, Social Media Management, Adobe After Effects, Audio Editing, Audacity,

INTERMEDIATE ★★

    Graphic DesignAdobe Creative SuiteCanva

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: custom-built PC
  • Processor: AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

Julius

Candidate ID: 646021


ADVANCED

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects...

INTERMEDIATE

    Figma, Graphic Design, Project Management, Team Management...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.58 per hour or $USD 1090.27 per month

Remote Staff Recruiter Comments

Julius is a highly experienced video editor with over a decade of professional experience in video production and motion graphics. His background spans multiple industries, including news media, logistics, and advertising. He demonstrates strong proficiency in industry-standard tools such as Adobe Premiere Pro and After Effects, particularly in motion graphics and explainer videos.

His adaptability to different content styles, from corporate campaigns to social media advertisements, makes him a versatile candidate for this role. He has worked with international clients, including a full-service advertising agency in Canada and a U.S.-based automotive brand, showcasing his ability to produce engaging, high-quality content for diverse audiences.

Technical Skills & Experience:

  • Over 10 years of experience in professional video editing.
  • Strong expertise in Adobe Premiere Pro and After Effects.
  • Experience creating infographics for live news broadcasts, explainer videos, and social media ads.
  • Worked on ad campaigns, including corporate promotions, product showcases, and local business marketing.
  • Created content for advertising campaigns, ensuring audience engagement within the first few seconds.
  • Developed social media reels and segment openers for a Canadian media outlet.
  • Sample Portfolio: https://juliustasis.pixpa.com/
  • He can start immediately.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Julius is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. 


Employment History

Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2024 to Present

Duties and Responsibilities:

  • Design and develop visually compelling and user-friendly websites that meet the strategic objectives of our clients. 
  • Create a wide range of print materials, including brochures, flyers, posters, and business cards, ensuring brand consistency and message clarity across all mediums. 
  • Develop and execute innovative branding concepts that enhance brand visibility and align with marketing strategies. 
  • Collaborate with the marketing team to understand project objectives, target audiences, and key messages to deliver design solutions that resonate with the intended audience. 
  • Provide expert design advice and guidance to both team members and clients, ensuring the best creative outcomes.

Senior Multimedia Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2018 to October 2023 (65 Months)

Duties and Responsibilities:

  • Lead the creative direction and visual identity of the company, ensuring consistency across all multimedia assets.
  • Collaborate with key stakeholders to define brand guidelines, messaging, and overall design aesthetics.
  • Stay up to date with industry trends and implement best practices in digital marketing and multimedia production.
  • Design and produce high-quality multimedia assets, including videos, animations, graphics, email templates, and digital imagery for marketing and corporate use.
  • Develop and manage engaging visual content for websites, social media, presentations, and other digital channels.
  • Support the development of digital marketing campaigns by creating compelling visual assets tailored to different target audiences.

Senior Multimedia Specialist

Industry:

Transportation / Logistics

Employment Period:

May 2015 to May 2018 (36 Months)

Duties and Responsibilities:

  • Strategic Multimedia Development: Lead the development and standardization of multimedia assets and templates for global use, ensuring consistency in branding, messaging, and user experience across all digital platforms.
  • Content Creation & Optimization: Design, develop, and optimize a wide range of multimedia content, including videos, animations, graphics, and interactive media, to support corporate communications, marketing, and training initiatives.
  • Data-Driven Multimedia Solutions: Develop and implement data visualization and interactive multimedia solutions that enhance reporting and decision-making processes, aligning with business objectives.

Senior Web and Graphic Designer

Industry:

Journalism

Employment Period:

November 2011 to May 2015 (42 Months)

Duties and Responsibilities:

  • Assist the news desk and translate information into news materials for the website.
  • Working closely with the news team, photographers and editors.
  • Record interviews and meetings using shorthand or technical equipment.
  • Producing concise and accurate copy and design materials according to the website's house style and to strict deadlines.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

May 1, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects, Adobe InDesign,

INTERMEDIATE ★★

    FigmaGraphic DesignProject ManagementTeam ManagementB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17429441952
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Aorus, Zotac, Be Quiet!, G.SKill, Samsung
  • Processor: 12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Johanna

Candidate ID: 645262


ADVANCED

    Escalations, De-escalations, Customer Relations, Customer Support...

INTERMEDIATE

    Outbound Appointment Setting, Outbound Calling, B2B Calling...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Remote Staff Recruiter Comments

Johanna is a results-driven professional with over 12 years of experience in client-facing and back-office roles within the financial services and SaaS industries. She brings with her an exceptional track record in fraud prevention, payment lifecycle management, and customer onboarding. 

  • Fraud Prevention & Risk Management
  • Client Onboarding & Support
  • Escalation & VIP Support
  • Customer Service
  • Successfully transitioned from voice-based support to fraud prevention, culminating in a senior payment lifecycle analyst role managing escalations from high-net-worth clients.
  • Oversaw multimillion-dollar transaction reviews with minimal error margins and high trust levels from internal stakeholders.
  • Spearheaded onboarding improvements at her current SaaS client, contributing to higher client retention and successful fraud screening measures.
  • Can start immediately

Tools & Software:

  • Zendesk (Email/Customer Support)
  • Slack (Internal Communications)
  • Stripe (Payments/Disputes)
  • Zoom (Virtual Meetings)
  • CRM App (proprietary, similar to QuickBooks)
PI Behavioral Profile: Captain

Strongest Behaviors:

  • Proactive, assertive, and driven to reach personal and team goals.
  • Independent, innovative thinker who thrives in dynamic, fast-paced environments.
  • Persuasive communicator who builds and leverages relationships effectively.

Behavioral Summary:

Johanna is a confident and self-starting professional who thrives under pressure and adapts well to changing conditions. She combines her assertiveness with a relationship-oriented approach, making her effective in both collaborative and independent settings. Known for her urgency and ability to influence outcomes, she excels in environments that allow autonomy, quick decision-making, and impactful client engagement. Her preference for action over routine aligns well with roles that require initiative and direct client interaction, making her a valuable addition to fast-moving teams.


Employment History

Payment Lifecycle Analyst - Commercial Banking

Industry:

Banking / Financial Services

Employment Period:

August 2023 to September 2024 (12 Months)

Duties and Responsibilities:

  •  As a Payment LIfecycle Analyst, I actively contact high-profile bank clients to determine if there is fraud in their day-to-day payments while building and nurturing relationships with them.
  • Aiming to provide customer satisfaction and success, I also actively work with the customers' private bankers to ensure we have good standing with them.

Fraud Specialist 3 - Electronic Money Movement

Industry:

Banking / Financial Services

Employment Period:

May 2016 to August 2023 (87 Months)

Duties and Responsibilities:

  •  As a Fraud Specialist 3, I provided real-time solutions and decisions based on possible fraud trends.
  • We ensure that fraud does not cross over to our clients' accounts.
  • We do this in as much detail as possible and in the shortest amount of time to maximize efficiency.
  • I was also involved in being a person of contact or resource for new hires for training and development.

Customer Service Specialist and Relief Communications Coach

Industry:

Banking / Financial Services

Employment Period:

October 2011 to April 2016 (54 Months)

Duties and Responsibilities:

  • Provides customer service for credit card clients in a CSAT-driven role.
  • Provides services for customer balance inquiries, statements, card replacements, interest charges, late fee explanations, payments, etc. I was also part of a special project in my department that aimed to improve our department's communication effectively when speaking with our valued clients/customers.

Customer Service/Inbound Sales Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2010 to September 2011 (19 Months)

Duties and Responsibilities:

  • Customer Service/Sales Agent for a global account that supports all English-speaking countries.
  • I supported a software company that is a household name.
  • I supported every single line of business of the company except technical concerns.
  • I supported private individuals, companies, and enterprises that patronize the company's products.
  • My day-to-day tasks include answering inbound customer service calls to answer customer queries and, at the same time, upselling the company's products and features in the hopes of customers purchasing upgrades and additional memberships.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2009 to January 2010 (5 Months)

Duties and Responsibilities:

  • Provides customer service for a US satellite TV account. Aims to give 100% customer satisfaction to all clients.
  • Provided support for billing concerns, payments, technical support, etc.

Customer Service Representative Specialization

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2007 to March 2008 (6 Months)

Duties and Responsibilities:

  • Provided customer service to customers who have queries or grievances with the product.
  • The client I supported was an online travel booking company offering deals and cost-efficient travel alternatives.
  • I was also focused on upselling add-ons for the customers to maximize profit.

Credit Analyst

Industry:

Banking / Financial Services

Employment Period:

October 2008 to March 2009 (5 Months)

Duties and Responsibilities:

  • Handled the credit investigation for car loan applicants.
  • Responsible for conducting background checks on prospective clients and verifies whether or not they are fit to have an auto loan with the bank.

Virtual Assistant Senior Payment Operations Analyst

Industry:

Banking / Financial Services

Employment Period:

September 2024 to April 2025 (7 Months)

Duties and Responsibilities:

Current Specialization: Fraud Prevention/Customer Success/Administrative Tasks/Outbound Escalation Calls/Outbound Onboarding Calls/B2B
  • As a Senior Payment Operations Analyst, my client is a start-up web application providing CRM services for small business owners.
  • I handle large payment reviews, refunds, dispute escalations, escalation calls, onboarding calls and other admin tasks that my client would ask me to do.
  • My day-to-day tasks include reviewing large payments and checking if they are good payments and not fraud.
  • I also call my client's potential customers for an onboarding call to check if they are a fit to be onboarded on the platform.
  • During the call, I would build rapport with the potential customer to make sure they have everything they need to grow their business on the app.
  • I would make sure they are familiar with the marketing tools the app offers for them to maximize income.
  • I also handle answering chats and emails regarding payment concerns from the customers.
  • Another important task I have with my role is escalation calls.
  • As a Senior analyst, I would initiate outbound calls to the customers to provide support and to make sure that they would keep their business on the app.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Legal Management

Graduation Date:

April 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Escalations, De-escalations, Customer Relations, Customer Support, Customer Retention, Fraud Prevention, Fraud Detection,

INTERMEDIATE ★★

    Outbound Appointment SettingOutbound CallingB2B Calling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650823319
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Richelle

Candidate ID: 644547


ADVANCED

    Bookkeeping, Accounting, QuickBooks, Xero...

INTERMEDIATE

    Accounting...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.64 per hour or $USD 835.04 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Richelle is a highly experienced bookkeeper with six years of experience in finance, accounts receivable (AR), accounts payable (AP), and debt collection. She has worked in various industries including government, food & beverage, construction, and media production.

Work Experience:

📌 Freelance Bookkeeper (USA & Singapore, 2023 – Present)

  • Manages bookkeeping, financial reporting, and reconciliations for a video production company (USA) and a music production company (Singapore).
  • Handles both AP and AR processes, including invoicing and collections.
  • Utilizes QuickBooks Online and Xero for financial management.

📌 Part-Time Bookkeeper (USA-Based Firm, 2022 – 2023)

  • Processed AP & AR transactions, including billing, payment tracking, and sending reminders for overdue accounts.
  • Conducted bank reconciliations and financial reporting.

📌 Bookkeeper – Government & Food & Beverage Industry (Philippines, 2019 – 2022)

  • Managed financial records, payroll processing, and tax compliance.
  • Implemented a structured follow-up system that successfully reduced outstanding debt.
  • Maintained AP/AR, reconciled accounts, and prepared financial statements.

📌 Bookkeeper – Construction Industry (Philippines, 2017 – 2019)

  • Handled daily financial operations, including invoicing, payments, and payroll processing.
  • Tracked job costing and financial reporting for construction projects.

Key Skills & Expertise:
  • Accounts Receivable & Debt Collection (Invoicing, Payment Tracking, Follow-Ups)
  • Accounts Payable (Bill Processing, Supplier Reconciliation, Expense Tracking)
  • Bookkeeping & Bank Reconciliation
  • Payroll Processing & Financial Reporting
  • Software & Tools: QuickBooks Online (Advanced), Xero (1+ Year Experience), Microsoft Excel

Performance & Achievements:

📌 Reduced outstanding debt for a previous employer by implementing a structured follow-up system.
📌 Successfully transitioned from government and corporate bookkeeping to international freelance bookkeeping.
📌 Experienced in handling financial operations for both local and international clients, including Australian businesses.

She can start ASAP and is amenable to part-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Richelle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richelle, who takes responsibilities very seriously.


Employment History

Accounts Assistant

Industry:

Construction / Building / Engineering

Employment Period:

August 2022 to July 2023 (10 Months)

Duties and Responsibilities:

  • Managed AR/AP billing and collection
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO Data entry in QBO, journal entry
  • Bank reconciliations
  • Prepared financial reports
  • Some admin duties (answering emails, calls, filing, etc)

Accounts Assistant

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Responsible for full spectrum of Accounts Payable function
  • Tallied and verified supplier invoices with PO, SOA and excel record
  • Processed payment vouchers and outgoing payments such as issuing cheques, telegraphic transfer & GIRO
  • Prepared monthly rental invoices for Tenants
  • Provided support in monthly/quarterly/annually closing reports
  • Assisted in preparing financial reports, bank reconciliation, GST submission
  • Data entry in Quickbooks Desktop, handled Payroll
  • Some admin duties (answering emails, calls, filing, etc)

Administrative Assistant III

Industry:

Government / Defence

Employment Period:

June 2014 to November 2017 (41 Months)

Duties and Responsibilities:

  • Audited liquidation reports, verified liquidation of travel allowances
  • Prepared journal entries, payment vouchers, data entry, bank reconciliation, full set of accounts, financial reports
  • Liaised with clients to ensure timely and complete submission of liquidation reports
  • Some admin duties (filing, answering calls, emails, etc) Xero Advisor Certified

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

March 25, 2013

Located In:

Philippines

License and Certification: :

  • Certified Public Accountant
  • Certified Xero Advisor
  • Certified Quickbooks Online Proadvisor


Skills

ADVANCED ★★★

    Bookkeeping, Accounting, QuickBooks, Xero, Financial Reports, Data Entry, Bank Reconciliation, Accounts Receivable Management, Accounts Payable Management,

INTERMEDIATE ★★

    Accounting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: na
  • Operating System: Windows 10

All-inclusive Rate: USD $11.60/hr

Tyrone

Candidate ID: 642477


ADVANCED

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet...

INTERMEDIATE

    Asana...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.07 per hour or $USD 1132.81 per month

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

Tyrone is an experienced civil engineer with over six years of combined experience in quantity surveying, project estimation, and site coordination, both in the local construction industry and the global freelancing space. His relevant experience spans residential and commercial projects, including direct involvement in signage, line marking, bollards, pavement striping, and other civil works — a strong match to the client's niche in car park and facility safety solutions.

He has supported multiple clients across Australia and the U.S., most notably through freelancing platforms such as Upwork. Tyrone has worked with engineering contractors, estimating firms, and design teams using various platforms and software tools, contributing to project planning, takeoffs, bid preparation, and material quantification.

Work Experience (Generalized):

📌 Freelance Estimator – U.S. & Australian Clients

  • Delivered cost estimates and material takeoffs for a variety of projects including line striping, bollards, signage, and car park safety systems
  • Reviewed bid documents, RFIs, and architectural/civil plans to ensure accurate scoping
  • Collaborated with international project managers and construction teams for proposal preparation and project execution support

📌 Project Manager / Estimator – Local Engineering & Construction Firm

  • Managed end-to-end construction projects including budgeting, bidding, permitting, and on-site coordination
    Created detailed bills of quantities (BOQs), performed cost analysis, and ensured alignment with client requirements
    Oversaw project timelines, procurement, and site delivery while liaising with stakeholders and contractors

📌 Structural Design Engineer – Solar and Energy Projects

  • Produced structural designs for mounting systems and steel supports
  • Conducted load calculations and coordinated with design teams on technical deliverables
  • Contributed to renewable energy installation planning and compliance

📌 Estimator / Quantity Surveyor – Estimating Services Firm (AU-focused)

  • Supported clients by preparing accurate takeoffs for residential and commercial builds
  • Specialized in finishing trades and civil works, with strong familiarity in architectural detailing and specifications
  • Worked closely with estimating teams to ensure pricing accuracy and bid competitiveness
Industries Supported:
  • Civil and vertical construction (residential + commercial)
  • Pavement marking, bollards, and facility safety
  • Solar and structural design projects
  • Australian and U.S.-based construction estimating

Technical Skills & Software Proficiency:

Estimating Tools:

  • Bluebeam (primary tool since 2022)
  • Stack, Procore, Simpro, SmartSheet
  • MS Excel for customized BOQs and summaries

Project Management Platforms:

  • Asana, Google Suite, Zendesk, Simpro

Drafting Tools:

  • AutoCAD (basic usage for plan navigation)

General Proficiency:

  • Drawing/specification review
  • Bid package compilation
  • RFI/Addendum tracking
  • Cost benchmarking
  • Strong command of finishing trades and site quantification

Strengths & Highlights:

✔️ Hands-on experience in both technical execution and bid-phase estimating
✔️ Strong exposure to international clients (AU and US) and virtual team environments
✔️ Excellent grasp of pavement-related estimates (client-aligned scope)
✔️ Adaptable and familiar with various construction software
✔️ Has managed entire project life cycle (design to delivery) locally

He can start Immediately and is amenable to Full-time Arrangement.

Predictive Index Behavioral Profile - Captain


Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Tyrone is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.


Employment History

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2024 to January 2025 (11 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Striping, Pavement.
  • Markings and Signages using Bluebeam Revu and AutoCAD.
  • Manage bid proposals and bid schedules using Microsoft Excel and Google Sheets.
  • Analyze project specifications, addendums, RFI’s to determine cost and material needs 
  • Create Change Orders if needed.

Quantity Surveyor/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

January 2023 to April 2024 (14 Months)

Duties and Responsibilities:

  • Create material take off and estimates for Residential and Commercial Structures using Bluebeam Revu and AutoCAD.
  • Create Bill of Quantities using MS Excel.
  • Perform site inspections and assessments to gather data for estimates
  • Review architectural plans and specifications for accuracy.
  • Prepare detailed bid submissions and documentation for project proposals.

Project Manager/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

February 2023 to December 2024 (22 Months)

Duties and Responsibilities:

  • Create Material Take Off and estimates using Stack Software, Bluebeam, Microsoft Excel, Smartsheet, Google Sheets and AutoCAD.
  • Review Addendum, RFI, Specifications and other documents for scope of work and takeoff.
  • Project Management, monitoring, and documentation. 
  • Coordinate with General Contractors or clients for inquiries regarding projects.

Construction Coordinator/Estimator

Industry:

Construction / Building / Engineering

Employment Period:

March 2022 to December 2022 (9 Months)

Duties and Responsibilities:

  • Process permits for ADU’s in the state of California and Texas.
  • Prepare drawings and other requirements for building, fire, sewage and water permit approval. 
  • Prepare Bill of Materials and Bill of Quantities for bidding and estimating purposes.
  • Prepare drawings and plans using AutoCad for permit approval.
  • Create a data base (Smart sheet) regarding regulations in CA. 
  • In charge of Planning and Scheduling of Materials and Manpower.
  • Monitor and create Change Orders. 
  • Estimates and reviews plans for Bill of Quantities and Change Orders. 
  • In charge of Material Take offs.

Project Manager

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to September 2021 (27 Months)

Duties and Responsibilities:

  • In charge of project management and supervision.
  • Provided / created bill of quantities and bill of material used to bid for the projects mentioned above.
  • Produce cutting list and material estimates using AutoCad, Staad pro and MS Excel (Value Engineering) for every material to be used on site to minimize waste.
  • Handle/manage the work load and distribute it to all sub-contractors.
  • Create weekly accomplishment billing report for all sub-contractors.
  • Create an accomplishment billing report for client/owners’ reference.
  • Managed, supervised and handled a total of 200 employees and 13 subcontractors.
  • Liaison officer between client/s and company.
  • Created project schedules and manhours to ensure that the target date of completion is on time.
  • Supervising the structural and architectural designs on site to make sure that the theories and plans are being applied.

Civil/Structural Design Engineer

Industry:

Construction / Building / Engineering

Employment Period:

October 2021 to March 2022 (4 Months)

Duties and Responsibilities:

  • In charge of structural modeling and analysis using STAAD Pro and SAP
  • Designing steel and reinforced concrete structures using RCDC and STAAD Pro software
  • Preparation of drawings using AutoCAD
  • Conduct site inspections to ensure compliance with design specifications
  • Coordinate with cross-functional teams to integrate structural designs with other engineering disciplines

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

May 29, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, AutoCAD, Smartsheet, Microsoft Office,

INTERMEDIATE ★★

    Asana

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17371452715
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus Tuff
  • Processor: Intel(R) Core(TM) i5-10300H CPU @2.50GHz (8CPUs), ~2.5GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $8.16/hr

Greg

Candidate ID: 642400


ADVANCED

    Communication Skills, Problem solving, Time Management, CRM...

INTERMEDIATE

    Google Apps, Microsoft Office, Windows OS...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Greg is a seasoned technical support professional with extensive experience in the telecommunications and customer service industry. His background includes handling high-volume inbound technical support for internet, TV, and phone services, both locally and overseas. He demonstrated strong communication skills, a methodical troubleshooting approach, and a clear understanding of customer satisfaction metrics during the interview. He is equipped with his own desktop setup and is familiar with remote work arrangements under an independent contractor model.

Work Experience and Skills: 
  • He has a solid background in technical support, primarily in the telco industry.
  • He handled support for internet, TV, and phone services and is familiar with proprietary tools such as Einstein (Comcast) and Salesforce CRM (basic usage).
  • He has experience resolving customer issues through guided step-by-step procedures, and he understands the value of patience, empathy, and escalation protocols.
  • He handled 30-40 calls per shift and maintained excellent CSAT scores, with no negative feedback in his most recent roles.
  • His past role in Dubai also included support for telecom billing issues, further expanding his support capabilities.
  • He is confident that his background in telco troubleshooting will allow for a smooth transition into the smoke alarm support space.
  • He has experience handling Australian customers and finds them generally easier to work with. 
  • He is able to start immediately. 
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Greg is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.


Employment History

Resolution Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to March 2025 (14 Months)

Duties and Responsibilities:

  • Delivered exceptional customer support by efficiently handling check-in procedures, verifying passenger identification, issuing boarding passes, and managing baggage processing in accordance with airline protocols.
  • Provided accurate and timely flight information, assisted with reservation management, and resolved customer inquiries and complaints with professionalism and empathy.
  • Ensured full compliance with airline and airport safety regulations and policies, maintaining a secure and smooth boarding process.
  • Offered specialized assistance to passengers with reduced mobility or special needs, ensuring a comfortable and stress-free travel experience through personalized service.
  • Maintained clear and effective communication with passengers, ground staff, and other departments to ensure seamless coordination and operational efficiency.
  • Promoted additional services such as priority boarding, seat upgrades, and loyalty programs to enhance customer satisfaction and drive revenue.
  • Supported irregular operations including delays, cancellations, or rebooking needs, providing solutions that minimized passenger inconvenience.

Quality Assurance Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to January 2019 (24 Months)

Duties and Responsibilities:

  • Monitor and evaluate the performance of call center agents to ensure compliance with established quality standards, operational procedures, and customer service excellence goals.
  • Review and assess recorded and live calls to analyze agent interactions, focusing on communication effectiveness, accuracy of information provided, professionalism, and adherence to company protocols.
  • Provide constructive feedback and targeted coaching to agents to support continuous improvement and skill development, reinforcing best practices and addressing performance gaps.
  • Collaborate with team leaders and training departments to design and implement performance improvement plans and training initiatives based on quality assurance findings.
  • Generate detailed performance reports and quality scorecards, highlighting key metrics, trends, and actionable insights for management decision-making.
  • Identify patterns and root causes of recurring issues or inefficiencies, recommending and executing strategies to optimize agent productivity and enhance the overall customer experience.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2023 to January 2024 (12 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, ensuring all interactions reflect the brand's commitment to quality service.
  • Respond to customer inquiries via phone, email, or live chat, providing accurate information and solutions in a timely and courteous manner.
  • Handle and resolve customer complaints efficiently, demonstrating empathy and a problem-solving mindset to ensure customer satisfaction and retention.
  • Process orders, returns, exchanges, and other customer requests with attention to detail and adherence to company policies.
  • Maintain thorough knowledge of company products, services, and promotions to effectively address customer needs and recommend appropriate solutions.
  • Document all customer interactions, feedback, and issues in the customer relationship management (CRM) system for tracking and improvement purposes.
  • Collaborate with internal teams such as sales, logistics, and technical support to resolve complex issues and enhance the overall customer experience.

Customer Service Representative

Industry:

Consumer Products / FMCG

Employment Period:

January 2020 to January 2022 (24 Months)

Duties and Responsibilities:

  • Serve as the primary point of contact between the company and its customers, delivering exceptional service through various communication channels including phone, email, live chat, and social media.
  • Respond promptly and professionally to customer inquiries, ensuring accurate information is provided and concerns are addressed with empathy and efficiency.
  • Resolve customer complaints and issues in a timely manner by identifying the root cause, proposing effective solutions, and following up to ensure resolution and satisfaction.
  • Process orders, returns, exchanges, and refunds with accuracy while adhering to company policies and procedures.
  • Maintain up-to-date knowledge of products, services, and promotions in order to effectively support customers and upsell when appropriate.
  • Document customer interactions and transactions accurately in the customer relationship management (CRM) system for future reference and analysis.
  • Collaborate with internal departments such as sales, logistics, and technical support to address customer needs and ensure seamless service delivery.
  • Monitor customer feedback and escalate recurring issues or service gaps to the appropriate teams for continuous improvement.
  • Uphold a high level of professionalism and adhere to performance standards and service level agreements (SLAs).

Customer Service Representative

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2019 to January 2020 (12 Months)

Duties and Responsibilities:

  • Respond promptly and professionally to customer inquiries, ensuring accurate information and a positive experience.
  • Resolve customer issues and complaints with empathy, efficiency, and adherence to company policies.
  • Process orders, returns, exchanges, and account updates accurately and in a timely manner.
  • Maintain detailed and organized records of customer interactions, transactions, and feedback using CRM systems.
  • Collaborate with internal departments to escalate and follow up on complex issues until resolution.
  • Identify opportunities to improve service processes and contribute to team performance goals.
  • Assist in training new team members and sharing best practices to enhance service delivery.
  • Monitor and report on customer satisfaction metrics to help drive continuous improvement.

Technical Support - Telstra Bigpond

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2015 to December 2016 (12 Months)

Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a prompt, courteous, and professional manner.
  • Resolve customer concerns and complaints with empathy and efficiency, aiming for first-contact resolution.
  • Process orders, returns, and exchanges accurately while adhering to company policies and procedures.
  • Provide detailed information about products, services, and promotions to support informed customer decisions.
  • Maintain up-to-date knowledge of company offerings and internal systems to provide accurate guidance.
  • Document customer interactions and feedback using CRM tools to support continuous service improvement.
  • Collaborate with internal departments (e.g., Sales, Logistics, Technical Support) to address complex customer needs.
  • Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction.
  • Contribute to team performance goals by meeting or exceeding service-level targets and KPIs.

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2013 to December 2014 (12 Months)

Duties and Responsibilities:

  • Responding promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Resolving product or service issues by clarifying customer concerns, determining the root cause, and identifying the most effective solutions.
  • Managing and processing customer orders, returns, and exchanges accurately and efficiently.
  • Maintaining comprehensive knowledge of company products, services, policies, and procedures to provide accurate information and guidance.
  • Logging and tracking customer interactions using CRM systems, ensuring all communications are documented and follow-up actions are completed.
  • Handling customer complaints with empathy and professionalism, escalating complex issues to appropriate departments when necessary.
  • Collaborating with internal teams—including sales, logistics, and technical support—to ensure seamless service delivery and issue resolution.
  • Proactively identifying recurring customer issues and suggesting process improvements to enhance the overall customer experience.
  • Monitoring customer satisfaction levels and contributing to initiatives aimed at improving service quality and customer retention.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Hospitality Management

Graduation Date:

January 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Problem solving, Time Management, CRM, Customer Service, Customer Support, Customer Handling, Customer Experience, Inbound Calls, Call Handling, Outbound Calling,

INTERMEDIATE ★★

    Google AppsMicrosoft OfficeWindows OS

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17508525090
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer
  • Processor: Ryzen 5 4650G PRO
  • Operating System: Windows 11

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.