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Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

What you get when you partner with us

  • Highly Vetted and Work Ready Remote Staff
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Candidates:

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Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.61/hr

Mariel

Candidate ID: 638265


ADVANCED

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP...

INTERMEDIATE

    AutoCAD...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.39 per month

Full Time: $USD 9.61 per hour or $USD 1665.75 per month

Remote Staff Recruiter Comments

Mariel is a licensed Civil Engineer with 7 years of professional experience specializing in estimating and quantity surveying across civil, residential, and industrial projects. She has extensive background working with international clients, particularly in Australia, the UK, and the US, handling multi-million-dollar tenders, refurbishment works, and specialized trade projects. Her expertise covers both corporate employment and freelancing, where she has demonstrated strong technical, financial, and project management skills.

With nearly 3 years supporting Australian clients, Mariel has hands-on exposure to civil infrastructure, roadworks, stormwater, bulk earthworks, and warehouse construction projects. She also has experience managing operations for startups, coordinating with subcontractors and suppliers, and preparing detailed bid documents.


Key Skills

Estimating & Quantity Surveying

  • Quantity take-offs, cost analysis, and bill of quantities preparation
  • Tender documentation and bid presentation for multi-million-dollar projects
  • Monitoring project costs and financial forecasts

Project Management

  • Budget vs. actual reporting and cash flow forecasting
  • Scheduling, S-curves, and Primavera-based project planning
  • Supervising site works and coordinating with engineers, designers, and subcontractors

Client & Stakeholder Management

  • Direct liaison with Australian subcontractors and suppliers for quotations
  • Supporting estimating managers and collaborating with international project teams
  • Delivering quick-turnaround estimates for UK and US clients

Software & Tools

  • Bluebeam, PlanSwift, Estimate Rocket, Estimate One
  • AutoCAD, SAP, Primavera, Xero, Payment Logic
  • Google Workspace (Calendar, Email, Drive) for business operations

Summary of Work Experience
  • Operations Manager / Virtual Assistant – Prestige Electrical and Data Services (Australia)
    Managed end-to-end operations including executive calendar management, invoicing, financial tracking, and client coordination for an Australian startup.

  • Lead Estimator / Quantity Surveyor – Simmons International, Inc. (Australia)
    Led civil works tenders, prepared detailed estimates and BOQs, and presented to estimating managers. Managed multi-million-dollar projects including pavements, stormwater systems, bulk earthworks, and industrial/warehouse projects. Utilized Bluebeam for take-offs and liaised directly with subcontractors.

  • Estimator / Quantity Surveyor – Mantra Home (UK)
    Delivered estimates for refurbishment projects, house extensions, loft conversions, and maintenance works. Conducted cost monitoring and provided fast-turnaround estimates.

  • Project-Based Estimator – US-based Painting Company
    Used PlanSwift and Estimate Bucket for quantity take-offs and painting estimates.

  • Quantity Surveyor – Global Tycoon Construction and Development Corporation (Philippines)
    Oversaw project monitoring, metal works, ACP systems, cladding, and assisted with estimates. Coordinated with project managers and subcontractors.

  • Quantity Surveyor / Project Supervisor – GCCA Design and Construction Services (Philippines)
    Supervised a two-story residential project, managed billing, budget tracking, and scheduling.

  • Cost Engineer – Inoland Development Corporation (Philippines)
    Handled budget forecasting, cash flow, subcontractor and supplier quotation evaluations, and Primavera-based scheduling.

  • Assistant Quantity Surveyor – Makati Development Corporation (Philippines)
    Supported subcontractor payments, variation order evaluations, and site accomplishment monitoring.

She can start immediately and is amenable to a Full-time arrangement.

Predictive Index Behavioral Profile: Maverick

Strongest Behavior:
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
 

Employment History

Civil Estimator

Industry:

Construction / Building / Engineering

Employment Period:

July 2023 to March 2025 (20 Months)

Duties and Responsibilities:

  • Reviewed project documents, specifications, and drawings to define scope and requirements.
  • Performed quantity take-offs and developed detailed Bills of Quantities (BOQ).
  • Reviewed and validated take-offs completed by Assistant Estimators for accuracy.
  • Prepared pricing, cost breakdowns, and applied mark-ups to develop comprehensive bid proposals.
  • Presented completed BOQs and bid proposals to the Estimating Manager for review and approval.
  • Identified risks, considered alternatives, and developed cost strategies to ensure competitive bids.
  • Led the tender process and maintained accountability for the accuracy, completeness, and timely submission of final estimates.

Freelance Estimator / Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

June 2024 to October 2024 (4 Months)

Duties and Responsibilities:

  • Prepared detailed and accurate cost estimates for refurbishment, house extension, and loft conversion projects, ensuring alignment with client requirements and project scope.
  • Produced quick-turnaround estimates for maintenance works to support timely client decisions and project scheduling.
  • Provided regular financial reports and updates to clients, identifying potential risks and issues that could affect project costs or timelines.
  • Produced comprehensive cost reports, including budgets, change orders, and cost analyses to support informed decision-making.
  • Developed and standardized templates using MS Office Suite, Google Workspace, and Canva, streamlining documentation and ensuring consistency across processes.

Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

February 2021 to June 2023 (28 Months)

Duties and Responsibilities:

  • Develop detailed cost estimates for all materials, labor, and equipment required for projects.
  • Analyze project specifications and drawings to determine accurate material and labor requirements.
  • Collaborate with project managers, engineers, and designers to ensure realistic project budgets and timelines.
  • Prepare comprehensive cost reports, including budgets, change orders, and cost analysis.
  • Monitor project expenditures and ensure compliance with approved budgets.
  • Assess, evaluate, and price variation orders for civil works, architectural finishes (painting, cladding, ACP/facade systems), and specialty metal works.
  • Prepare and process project billings for submission to clients for review and approval.

Quantity Surveyor/Project Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

July 2020 to January 2021 (6 Months)

Duties and Responsibilities:

  • Supervise the construction of a 2-storey house
  • Estimate the costs associated with the construction project. This includes materials, labor, equipment, and other expenses.
  • Create and manage the budget for the construction project. This involves monitoring costs and ensuring that the project stays within the allocated budget.
  • Provide input on value engineering, finding ways to optimize costs without compromising the quality of the construction.

Cost Engineer

Industry:

Construction / Building / Engineering

Employment Period:

June 2019 to July 2020 (13 Months)

Duties and Responsibilities:

  • Generate forecasts on matters such as budget and cash-flow.
  • Create Work Schedule and S-Curve for projects
  • Evaluate quotations from subcontractors and suppliers
  • Assists in the preparation of contract and tender documents
  • Identify potential cost-saving measures and make recommendations to improve project efficiency

Assistant Quantity Surveyor

Industry:

Construction / Building / Engineering

Employment Period:

August 2017 to April 2018 (7 Months)

Duties and Responsibilities:

  • Monitors and allocates budget for the materials needed on site.
  • Arrange payments for subcontractors and suppliers
  • Conduct evaluation on Contract Variation Claims by subcontractors
  • Assists in monitoring site accomplishment and ensures completion of the project on the given timeline.

Virtual Assistant - Operations Manager

Industry:

Electrical & Electronics

Employment Period:

March 2025 to August 2025 (5 Months)

Duties and Responsibilities:

  • Managed projects and workflows using ServiceM8 and ClickUp to coordinate tasks, track progress, and ensure timely completion.
  • Handled email management and maintained efficient communication across teams and clients.
  • Organized and maintained executive calendars, scheduling meetings and managing appointments.
  • Processed invoices and supported financial tracking using Xero, Payment Logic, and related tools.
  • Managed and optimized Google Business Profile to improve visibility and client engagement.

Project-based Estimator (US-based Painting Company)

Industry:

Construction / Building / Engineering

Employment Period:

March 2024 to May 2025 (13 Months)

Duties and Responsibilities:

  • Used PlanSwift software to accurately mark-up plans, including adding dimensions, measurements, and annotations to plans for painting projects.
  • Prepared detailed and competitive cost proposals using Estimate Rocket, incorporating materials, labor, overhead costs, and contingencies.
  • Maintained clear, professional communication with clients using Slack, addressing inquiries, providing project updates, and discussing any scope changes or issues.

Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

February 29, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Material Cost Estimation, Bluebeam Software, PlanSwift, SAP,

INTERMEDIATE ★★

    AutoCAD

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17532011484
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.63/hr

Nicklaud

Candidate ID: 638151


ADVANCED

    Graphic Design, Video Editing, Social Media Management, Real Estate...

INTERMEDIATE

    Outbound Calling, Kajabi, Canva, Trello...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.63 per hour or $USD 748.16 per month

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

Nick is a versatile virtual assistant with four years of freelancing experience specializing in digital marketing, social media management, paid ads, and executive assistance. She also has two years of experience in customer service (BPO).

In addition to his expertise in digital marketing, Nick has extensive experience in operations management, having assisted CEOs and business owners in overseeing daily operations, handling sales coordination, managing client communications, and ensuring smooth workflow execution. Her ability to optimize business processes, manage marketing campaigns, and provide executive support makes him an ideal fit for roles that require both strategic and administrative expertise.


Work Experience:

📌 Digital Marketing & Operations Assistant (Freelance, 2020 – Present)

  • Managed digital marketing campaigns, including SEO, Facebook ads, and website updates.
  • Handled social media accounts (Facebook, Instagram, TikTok, LinkedIn) for business owners and executives.
  • Assisted in sales operations, client communications, and lead generation for real estate and coaching businesses.
  • Oversaw business operations, including workflow optimization, process documentation, and administrative tasks.
  • Managed client schedules, coordinated meetings, and ensured smooth daily operations.
  • Coordinated marketing strategies and managed email communications for various clients.
  • Executed video editing and graphic design tasks using Canva, CapCut, and other tools.

📌 Customer Service Representative (BPO, 2018 – 2020)

  • Provided customer support for international accounts (US-based telecom).
  • Developed strong communication and client-handling skills.

Key Skills & Expertise:
  • Operations Management & Process Optimization
  • Social Media Management (Facebook, Instagram, TikTok, LinkedIn)
  • Paid Advertising (Facebook Ads, Google Ads – Real Estate Campaigns)
  • SEO & Website Management
  • CRM Tools (HubSpot, Agent Locator, Zoho)
  • Sales & Lead Generation
  • Executive Assistance & Administrative Support
  • Content Creation (Graphics, Video Editing)

Performance & Achievements:

📌 Successfully ran Facebook ad campaigns for real estate businesses, generating up to 19 leads per campaign.
📌 Managed social media pages for executives, including content scheduling and engagement strategies.
📌 Coordinated virtual and in-person real estate events, handling logistics, social media promotions, and sponsor coordination.
📌 Oversaw business operations for a real estate company, ensuring smooth execution of marketing and administrative tasks.

She can start after 2 weeks notice and is amenable to Full-time arrangement.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Nick is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Admin Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

July 2024 to January 2025 (6 Months)

Duties and Responsibilities:

  • I managed emails, scheduled appointments, and coordinated communication between agents and clients.
  • I handled document preparation, CRM management, and organized client databases to keep transactions smooth.
  • Additionally, I assisted with listing updates and other real estate-related tasks, ensuring efficient daily operations.
  • My role required strong attention to detail, organization, and the ability to multitask in a fast-paced environment.

Social Media Assistant Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

June 2024 to July 2024 (1 Months)

Duties and Responsibilities:

  • As a Social Media Assistant/Graphic Designer in a project-based role, I supported content creation and graphic design for social media platforms.
  • My responsibilities included designing visually appealing graphics, assisting with content planning, and ensuring brand consistency across all social media channels to enhance engagement and visibility.

Reels Editor

Industry:

Entertainment / Media

Employment Period:

February 2024 to June 2024 (4 Months)

Duties and Responsibilities:

  • As a Reels Editor in a part-time role, I create and edit engaging video content for social media platforms, focusing on producing captivating reels that resonate with the target audience.
  • My responsibilities include selecting footage, adding effects, and ensuring that the final videos align with the client's brand and vision.

Executive Assistant Social Media Manager

Industry:

Property / Real Estate

Employment Period:

August 2023 to November 2023 (2 Months)

Duties and Responsibilities:

  • In my previous role, I specialized in video editing for podcasts and reels, managed social media platforms, and coordinated weekly webinar emails.
  • I also created presentation files and marketing graphics to support coaches and enhance overall brand presence.

Admin/IT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2023 to July 2023 (4 Months)

Duties and Responsibilities:

  • Processing As an Administrative Assistant, I not only established the Zoom IVR system for a client who owns multiple properties in the US, but I also provided vital administrative support to streamline operations.
  • My work involved organizing schedules, managing communications, and handling day-to-day tasks to ensure smooth workflows.
  • By implementing effective processes, I contributed to the overall efficiency and productivity of the team.

Social Media Manager/Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • As a Social Media Manager/Admin Assistant in a project-based role, I handle content planning, posting, and engagement across various social media platforms.
  • I also provide administrative support, helping with tasks like scheduling, organizing files, and assisting in day-to-day operations to ensure smooth project execution and efficient workflow.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to January 2023 (18 Months)

Duties and Responsibilities:

  • Achieved Top 1 expert status for the month of October, delivering primary customer support to both internal and external customers.
  • Responded promptly to inquiries regarding products, services, and company information, addressing questions and suggesting additional offerings to attract potential customers.
  • Efficiently managed customer telephone calls to minimize on-hold wait times.
  • Utilized the company's troubleshooting resolution tree to evaluate technical problems and provide appropriate solutions.

Graphic Designer

Industry:

Consulting (Business & Management)

Employment Period:

November 2022 to December 2022 (1 Months)

Duties and Responsibilities:

  • I assisted in designing a business card and creating custom graphics for a coaching business.
  • My focus was on delivering visually appealing and professional materials tailored to the client's needs.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary Education

Graduation Date:

January 1, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Video Editing, Social Media Management, Real Estate, Executive Assistance,

INTERMEDIATE ★★

    Outbound CallingKajabiCanvaTrelloGoogle Apps

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17339533549
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Windows 11
  • Operating System: Windows 11

All-inclusive Rate: USD $9.61/hr

Cherie

Candidate ID: 636078


ADVANCED

    Debt Collection, Debt settlement, Customer Service, Technical Support...

INTERMEDIATE

    Data Entry, Chat Support, Email Support, Administrative Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.61 per hour or $USD 1665.75 per month

Remote Staff Recruiter Comments

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.
  • Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
  • For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
  • Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
  • She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
  • Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.


Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to June 2010 (36 Months)

Duties and Responsibilities:

  • Delivered exceptional customer service and technical support for leading consumer electronics brands such as Sony and Mitsubishi.
  • Assisted customers with a wide range of inquiries related to home electronics, including digital cameras, remote controls, and televisions.
  • Utilized multiple communication channels—phone, live chat, and email—to ensure timely and effective resolution of technical issues, product setup, troubleshooting, and general support.
  • Maintained a high level of product knowledge to provide accurate information and guidance, documented customer interactions thoroughly in CRM systems, and collaborated with cross-functional teams to escalate and resolve complex cases.
  • Consistently met or exceeded performance metrics related to customer satisfaction, first-call resolution, and response time.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2010 to December 2010 (5 Months)

Duties and Responsibilities:

  • Provided exceptional support to a high volume of customers by resolving billing inquiries, technical issues, and service-related concerns.
  • Ensured customer satisfaction through efficient problem-solving, clear communication, and a customer-first approach.
  • Delivered accurate and timely resolution of complex billing discrepancies and account management issues.
  • Diagnosed and troubleshot a wide range of technical problems related to mobile devices, service outages, and network performance.
  • Educated customers on service plans, device features, and promotional offerings to optimize their wireless experience.
  • Utilized multiple systems and tools to document interactions, track resolutions, and manage customer data.
  • De-escalated challenging situations with professionalism, empathy, and effective conflict resolution techniques.
  • Consistently met or exceeded performance metrics, including customer satisfaction, call quality, and resolution time.

Collection Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2010 to September 2011 (9 Months)

Duties and Responsibilities:

  • Provided personalized financial guidance to cardholders, assisting them in managing budgets, improving credit scores, and enhancing overall financial wellness.
  • Delivered tailored recommendations to support informed decision-making, addressed inquiries related to credit usage and debt management, and educated clients on best practices for long-term financial stability.
  • Collaborated with internal departments to resolve account issues efficiently and ensured a high level of customer satisfaction through proactive and empathetic support

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2011 to February 2014 (29 Months)

Duties and Responsibilities:

  • Handled high-volume inbound and outbound sales calls for prominent skincare brands such as Proactiv and Sheer Cover.
  • Effectively guided customers through the enrollment process for monthly membership programs, clearly communicating product benefits and addressing objections to drive conversions.
  • Consistently met or exceeded sales targets, while maintaining a strong focus on customer satisfaction, upselling opportunities, and retention strategies.
  • Collaborated with team members to optimize call scripts and improve overall sales performance.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

February 2014 to July 2017 (41 Months)

Duties and Responsibilities:

Collection Specialist:
  • Managed a portfolio of delinquent auto loan accounts, focusing on those 30–60 days past due, by initiating contact with customers to negotiate payment plans, resolve outstanding balances, and restore account status.
  • Utilized advanced skip tracing techniques, proprietary databases, and social media platforms to locate and engage account holders with severe delinquencies (90+ days past due).
  • Maintained detailed records of all customer interactions, payment arrangements, and account updates in compliance with company policies and federal regulations (e.g., FDCPA).
  • Collaborated with internal departments such as customer service, repossession teams, and legal to streamline resolution efforts and minimize risk exposure.
  • Demonstrated strong problem-solving and communication skills to de-escalate conflicts, educate customers on their financial options, and drive successful outcomes.
  • Consistently met or exceeded monthly recovery and call quality targets, contributing to overall department performance.
Senior Specialist - Deposit Review
  • Conducted thorough verification of checks to ensure authenticity and prevent fraudulent activity by examining physical appearance, issuer credentials, endorsement accuracy, and historical deposit patterns.
  • Collaborated with internal departments to flag suspicious transactions, maintained accurate records for audit compliance, and adhered to financial regulations and organizational protocols throughout the verification and processing stages.

Collection Specialist

Industry:

Banking / Financial Services

Employment Period:

July 2017 to December 2017 (4 Months)

Duties and Responsibilities:

  • Monitored and managed early-stage delinquent credit card accounts to reduce overdue balances and minimize financial risk.
  • Effectively negotiated payment arrangements, balancing customer financial situations with organizational recovery goals.
  • Collected payments through consistent follow-ups via phone, email, and written correspondence.
  • Educated customers on payment options and financial obligations to encourage timely resolution.
  • Maintained accurate records of all account activities in compliance with regulatory and company standards.
  • Collaborated with internal departments to resolve account discrepancies and support customer retention.
  • Consistently met or exceeded monthly recovery targets while ensuring a positive customer experience.

Senior Account Resolution Specialist

Industry:

Banking / Financial Services

Employment Period:

January 2018 to August 2024 (79 Months)

Duties and Responsibilities:

  • Strategically negotiated payment plans and settlements for charge-off and delinquent accounts, ensuring strict adherence to federal and state regulations.
  • Collaborated with internal departments and external stakeholders to facilitate timely resolutions, maximize recovery rates, and maintain compliance with FDCPA and other applicable laws.
  • Conducted thorough account reviews, assessed financial situations, and proposed tailored repayment solutions to support both client retention and organizational goals.

Virtual Assistant - Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

May 2022 to December 2024 (31 Months)

Duties and Responsibilities:

  • Handle incoming calls, emails, and chats professionally and efficiently. Schedule appointments, meetings, and reservations while preventing conflicts.
  • Provide clients with clear, accurate details on services, pricing, and availability.
  • Manage administrative tasks, including data entry, record updates, and client information.
  • Monitor and respond to inquiries on social media and company websites.

Appointment Setter

Industry:

Electrical & Electronics

Employment Period:

August 2022 to November 2024 (27 Months)

Duties and Responsibilities:

  • Make outbound calls to leads from online inquiries, referrals, and marketing campaigns.
  • Qualify customers by assessing their energy needs, property type, and interest in solar solutions.
  • Schedule sales appointments with qualified prospects for consultations or site assessments.
  • Keep accurate records of calls, customer details, and appointments in the CRM.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 30, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Debt Collection, Debt settlement, Customer Service, Technical Support, Customer Support, Customer Handling, Outbound Calling, Call Handling, Inbound Calls,

INTERMEDIATE ★★

    Data Entry, Chat Support, Email SupportAdministrative SupportEmail managementCalendar ManagementAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17528375482
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @2.40GHz 02.42GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.14/hr

Reina

Candidate ID: 634422


ADVANCED

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills...

INTERMEDIATE

    Organizational Skills, Communication Skills, Canva, Administrative Skills...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.14 per hour or $USD 1411.60 per month

Remote Staff Recruiter Comments

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

  • She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
  • She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
  • She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
  • Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
  • She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
  • Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.


Employment History

HR And Business Admin Associate

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2020 to July 2024 (54 Months)

Duties and Responsibilities:

  • Identifies hiring need, develops the position description and recruitment plan.
  • Compiling data and generating reports for management.
  • Assisting with basic financial tasks, such as invoicing and expense tracking..
  • Providing administrative support for business projects.
  • Manages Clickup, Clockify and Xero Dashboard.

Documentation Specialist

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

August 2019 to September 2020 (13 Months)

Duties and Responsibilities:

  • Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
  • Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
  • Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
  • Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

Executive Assistant

Industry:

Education

Employment Period:

April 2016 to February 2019 (34 Months)

Duties and Responsibilities:

  • Assists in field training, follow-up and network of the other churches and organizations 
  • Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
  • Reviews the performance of missionaries and ministry team.
  • Plans and arranges events for Awana and other public relations 
  • Manages all communication flow.
  • Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
  • Conducts the hiring process and interview of applicants.
  • Visits, assesses and make recommendations of the office and field.
  • Creates bi-monthly newsletter and process documentations.

CSR Agent/Mentor/Talent Acquisition Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2011 to April 2015 (49 Months)

Duties and Responsibilities:

  • Took supervisor calls and product specific question from the teammates.
  • Identified behaviors and coached employees to be outstanding performers.
  • Encouraged and developed teamwork among others and themselves.
  • Managed delivery of customer and employee satisfaction and achieved client goals.
  • Ensured quality guidelines and performance metrics are adhered to
  • Monitored calls and metrics, provided feedback, coaching, and reporting on data.
  • Audited, coached, and trained Customer Service Representatives.
  • Sourced candidates, screened and shortlisted applicants, and managed interviews.
  • Collaborated with department heads to understand current and future staffing needs.

Project AND Admin Support

Industry:

Others

Employment Period:

January 2023 to January 2023 (0 Months)

Duties and Responsibilities:

  • Develop and prepare training curriculum and materials.
  • Coordinate project logistics and timelines.
  • Provide administrative and documentation support

Education History

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

April 10, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, Human multitasking, Microsoft Applications, Analytical Skills, Business communication, Customer Service, Customer Support, Customer Handling, Call Handling, Outbound Calling, Cold Calling, Inbound Calls, Administrative Support,

INTERMEDIATE ★★

    Organizational SkillsCommunication SkillsCanvaAdministrative SkillsHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $7.17/hr

Erra

Candidate ID: 633545


ADVANCED

    Call Handling, Customer Service, Customer Support, Customer Service Management...

INTERMEDIATE

    Customer Experience...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.17 per hour or $USD 1242.17 per month

Remote Staff Recruiter Comments

Erra demonstrates strong alignment with the requirements of the virtual assistant position focused on customer service and bookings. With prior experience managing Australian accounts, handling bookings, and providing customer support through multiple communication channels, she possesses relevant skills and familiarity with similar roles. Her proactive responses during the interview indicate a clear understanding of customer service processes, effective communication, and a willingness to adapt to new tools and systems.

Relevant Experience:
  • Customer Service Expertise: She has substantial experience in customer service, specifically for Australian clients, where she managed bookings, handled changes or cancellations, and ensured that customer expectations were met. She emphasizes attentiveness and professionalism in resolving inquiries and objections.
  • Booking Management: In her previous roles, she managed high volumes of bookings, including tasks such as appointment setting, rescheduling, and cancellations. She also showcased experience upselling packages by clearly communicating value to customers.
  • Communication Channels: She has experience working across multiple communication platforms, including inbound and outbound calls, emails, and chat. She effectively handled simultaneous inquiries, such as managing four to five chat conversations at a time.
  • Technology Proficiency: While she is not familiar with the specific booking tool "ServiceMate," she has experience using Salesforce and similar web-based booking platforms, demonstrating her ability to quickly adapt to new systems.
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Erra is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


Employment History

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2024 to December 2024 (1 Months)

Duties and Responsibilities:

  • Providing exceptional customer support through phone, email, and chat by addressing inquiries related to photo services, including product selection, technical assistance, and order management.
  • Offering personalized guidance to ensure customer satisfaction, resolving issues promptly, and maintaining detailed records of customer interactions to improve service quality.
  • Collaborating with internal teams to ensure seamless communication and accurate information delivery to customers.

CUSTOMER SERVICE EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2017 to December 2021 (48 Months)

Duties and Responsibilities:

  • Providing exceptional support to dealers by facilitating seamless access to customer accounts for the US-based telecommunications provider, Metro by T-Mobile.
  • This includes ensuring compliance with company policies, safeguarding customer data, and delivering efficient, accurate, and professional assistance to address account-related queries and issues.

Service Transfer Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2021 to October 2024 (33 Months)

Duties and Responsibilities:

  • Helping realtors and customer to process a service transfer for a lease agreement with the solar system.
  • Ensuring documents are properly signed by both parties.
  • Assisting customer with system issue and billing concern.
  • Checking customer’s order for Ford Charger.

TECHNICAL SUPPORT

Industry:

Entertainment / Media

Employment Period:

July 2017 to February 2018 (6 Months)

Duties and Responsibilities:

  • Processing customers order / game order.
  • Resolving gaming and technical issues of Xbox customers.

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

May 21, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Call Handling, Customer Service, Customer Support, Customer Service Management, Customer Satisfaction Analysis, Inbound Sales, Outbound Sales, Booking Assistance,

INTERMEDIATE ★★

    Customer Experience

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/
  • Internet Type: Cable
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.63/hr

Glayza

Candidate ID: 633533


ADVANCED

    Administrative Support...

INTERMEDIATE

    Customer Support, Technical Support, Chat Support, Client Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

EVALUATION COMMENT

The candidate is a seasoned professional with over 15 years of experience in customer service and 5 years of remote work expertise. Her recent role as a Customer Success Manager for a Sweden-based software company highlights her strong skills in client management, process improvement, and administrative tasks. She is highly proficient in tools like JIRA, Confluence, Notion, Strapi, and Sendgrid, demonstrating her technical aptitude and adaptability. With a reliable remote work setup and a proven track record of efficiency, she is well-equipped for roles requiring organization, technical proficiency, and customer-centric focus.

Predictive IndexGuardian

Strongest Behavior
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes.
  • Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people. Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that the execution plan is unhurried and deliberate, stable, and will do things using the established process; finds it difficult to change these systems.
  • Dependable, consistent, and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others.
  • A focused, uncritical listener who won’t “rock the boat.” Methodical, steady, and even-paced; loses productivity when interrupted.
Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. Glayza will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

Employment History

CUSTOMER SUCCESS MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2023 to January 2025 (14 Months)

Duties and Responsibilities:

  • Providing product support to client’s chat support team
  • Handling software issues and bugs
  • Working hand in hand with developers to ensure client’s needs are addressed accordingly

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2020 to January 2022 (15 Months)

Duties and Responsibilities:

  • B2B Support Specialist
  • Collaborate with clients to develop comprehensive and user friendly support guides tailored to their needs.
  • Manage and triage support tickets, ensuring they are assigned to the appropriate department for resolution.
  • Recreate and troubleshoot reported issues to identify solutions and ensure accuracy in resolutions.

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to June 2024 (20 Months)

Duties and Responsibilities:

  • Identify and compile a list of target email addresses for outreach.
  • Craft and send professional outreach emails to engage potential prospects.
Chat Support:
  • Provide first-line support, addressing questions and inquiries via webchat.
  • Handle VIP requests and provide troubleshooting assistance as needed. Develop a support guide for new agents.
  • Conduct training sessions to ensure successful onboarding of new agents.
INFLUENCER MARKETING SPECIALIST
  • Source influencers for collaboration opportunities.
  • Identify, contact, and offer partnerships to influencers.
  • Monitor influencer posts for compliance and performance.
  • Focus on influencers active on Instagram, TikTok, YouTube, and Meta platforms.
  • Manage the end-to-end collaboration process, including: Sourcing and contract negotiation.
  • Shipping products for campaigns.
  • Overseeing content uploads.
BLOG MARKETING RESEARCHER
  • Source bloggers to promote products, write quality reviews, and feature the brand on their blogs.
  • Source, sort, and analyze a list of bloggers for paid collaborations.
  • Manage the end-to-end collaboration process, including: Sourcing and contract signing.
  • Shipping products for campaigns.
  • Overseeing content uploads.
  • Oversee the creation and tracking of voucher and discount codes.
  • Draft and update deals in Pipedrive.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Programming

Graduation Date:

March 21, 2003

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support

INTERMEDIATE ★★

    Customer Support, Technical SupportChat SupportClient SupportEmail SupportB2B

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17248090021
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: i7
  • Operating System: Windows 11

All-inclusive Rate: USD $8.63/hr

Marjorie

Candidate ID: 633375


ADVANCED

    Customer Handling, Data Entry, Data Encoding, Customer Service...

INTERMEDIATE

    Product Analysis, Slack, Clockify, Amazon Product Research...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.66 per hour or $USD 663.44 per month

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

  • Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
  • Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
  • Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
  • Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
  • Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.
Skill & Tech Proficiency
  • Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
  • Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
  • Photo Editing Tools: Canva and Photoshop
  • CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
  • Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
  • Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

  • Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
  • Steady and cautious, preferring well-established processes and minimizing risk.
  • Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.


Employment History

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2024 (6 Months)

Duties and Responsibilities:

  • Analyze products from suppliers using Keepa and AZ insights to see if the item can be sold on Amazon and if it's profitable.

CUSTOMER SUPPORTAND STORE MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2019 to December 2022 (43 Months)

Duties and Responsibilities:

  • Answering quiries and issues via email Checking inventory, AZ Claim
  • Removal of Feedback

CUSTOMER SUPPORT AND PRODUCT RESEARCH

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to December 2023 (25 Months)

Duties and Responsibilities:

Doing Product Research and Created Product Listing
Processing orders, handling Customer Support, Contacting Couriers, and Talking to eBay CS

CUSTOMER SERVICE REPRESENTATIVE ATT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to December 2018 (5 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with resetting passwords for their AT&T accounts, including mobile phones, TV coverage, and email access.
  • Provided temporary passwords for account recovery and recommended personalized offers to enhance their services and drive sales

CUSTOMER SERVICE REPRESENTATIVE SPRINT TELECOM

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to July 2018 (15 Months)

Duties and Responsibilities:

  • Handled inbound calls, assisting clients with phone activations, troubleshooting technical issues, and adding minutes as requested.
  • Ensured prompt and accurate resolution of customer inquiries to deliver a seamless support experience.

EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to December 2022 (55 Months)

Duties and Responsibilities:

  • Answering queries and issues via email.
  • Answering quiries and issues via email

PRODUCT RESEARCHER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2024 to June 2025 (11 Months)

Duties and Responsibilities:

  • Managed Store Performance including Customer Support and order processing.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

BSA ACCOUNTANCY

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Data Entry, Data Encoding, Customer Service, Customer Support, Decision Making, eBay, Spreadsheets, Skype, MS Teams, BPO,

INTERMEDIATE ★★

    Product Analysis, Slack, Clockify, Amazon Product Research, EtsyShopifyGoogle SpreadsheetZendeskStaff Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17956684742.png
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: ASUS
  • Processor: i3
  • Operating System: Windows 11

All-inclusive Rate: USD $13.03/hr

Sarah

Candidate ID: 632719


ADVANCED

    Bookkeeping, Financial Analysis, Xero Accounting...

INTERMEDIATE

    Microsoft Excel, Hubspot CRM, SAP, MYOB...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 13.03 per hour or $USD 2258.77 per month

Remote Staff Recruiter Comments

  • Over 8 years of extensive experience in accounting, bookkeeping, financial planning, and taxation, with a strong focus on Australian accounting practices.
  • Worked with diverse portfolios, including real estate, manufacturing, SMEs, and unique industries such as synthetic grass manufacturing and funeral homes.
  • She has proven ability in people management, having supervised teams ranging from 20 to 80 accountants, onboarding clients, and providing coaching..
  • She also previously held leadership roles, including Team Lead, Tax Reviewer, and Manager, for prominent organizations like Accenture and Integrate Solutions.
  • Her key skills include:
    • Accounting Systems & Software Proficiency:
      • SAP HANA, MRI Software (Real Estate), Xero, MYOB, HubDoc, and Microsoft Excel (Advanced reporting and basic macros).
    • Expertise in automation and cost-efficiency tools gained through transformational projects at Accenture.
    • Australian Taxation and Compliance:
      • Extensive experience in BAS (Business Activity Statement), IAS (Income Activity Statement), and FBT (Fringe Benefits Tax) preparation and submission for over 5 years.
      • Familiarity with Australian GST requirements and other tax regulations, along with trust accounting.
    • Bookkeeping and Financial Management:
      • Skilled in bank reconciliations, journal entries, general ledger review, and balance sheet reconciliations.
      • Proficient in working capital management, financial forecasting, and budget reporting to key business stakeholders.
    • Client Interaction and Stakeholder Management:
      • Direct collaboration with Australian clients to meet reporting needs and address business challenges.
      • Strong focus on building client relationships and providing tailored solutions for SMEs.
    • Team Leadership and Mentoring:
      • Effective leadership in recruiting, training, and managing teams while maintaining high levels of productivity.
      • Ability to act as a backup for technical roles, ensuring hands-on expertise and connection with the technical aspects of accounting.
  • She transitioned to freelance financial consulting, supporting small businesses in tax preparation, financial reporting, and business development
  • She's currently in Canada but is available to start immediately.

Employment History

Accounting Service Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2023 to December 2023 (9 Months)

Duties and Responsibilities:

  • Managing 20+ clients (accounting firm, service companies, etc.)
  • People Management (team leaders and staff)
  • Performance Reviews
  • Leadership Trainings and Coaching

Accounting Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to February 2023 (15 Months)

Duties and Responsibilities:

  • Manages a group of accountants from accounts payable officer, AR specialist, bookkeepers, management, and tax accountants
  • Spearheaded client meetings regarding staff performance, process improvements, and best accounting practices
  • Accounting Subject Matter Expert (bookkeeping and accounting tips)

Service Ops Delivery Senior Analyst Team Lead

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2019 to November 2021 (29 Months)

Duties and Responsibilities:

Client: Brewery Company based in AU
  • Manages a group of accountants from accounts payable officer, AR specialist, bookkeepers, management, and tax accountants
  • Review month-end activities such as journal entries, fixed assets, balance sheet, and P/L account reconciliations
  • Review accounting processes and identify gaps
  • Spearheaded client meetings regarding staff performance, process improvements, and best accounting practices
  • Review staff performance and team capacity planning

General Accounting Ops Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2015 to May 2019 (43 Months)

Duties and Responsibilities:

Real Estate Company based in AU
  • Accounts Payable and Accounts Receivable Management
  • Bank Reconciliation
  • Fixed Asset and Account Reconciliation
  • Cashflow Forecasting and Budget Preparation
  • Financial Statements Preparation, Review and Analysis
  • Payroll Preparation
  • Working Capital Management
  • Australian Taxation Compliance (Company and Trust Tax Returns, FBT, Tax Effect)
  • Review of investor Relations Documents such as Share Price Performance Reporting and Property Compendium
  • Variance Analysis

Consultant

Industry:

Construction / Building / Engineering

Employment Period:

December 2023 to December 2024 (12 Months)

Duties and Responsibilities:

  • Bookkeeping -Coaching for the junior bookkeeper
  • Financial Advisory
  • Filing of tax compliance

Accountant

Industry:

Property / Real Estate

Employment Period:

March 2025 to August 2025 (5 Months)

Duties and Responsibilities:

  • Processed vendor invoices, purchase orders, and expense reports with accuracy and timeliness.
  • Matched invoices with purchase orders and receiving documents to ensure proper authorization.
  • Prepared and executed weekly/monthly payment runs via cheque, direct debits, or wire transfer
  • Maintained vendor records and responded to supplier inquiries regarding payment status.
  • Reconciled vendor statements and resolved discrepancies promptly.
  • Assisted in month-end and year-end closing by preparing accruals and AP reports
  • Monitored accounts to ensure compliance with company policies and financial controls.
  • Supported A/R operations for Battery Rebates Reconciliation and processing rebates to customers

ACCOUNTING ASSISTANT

Industry:

Employment Period:

March 2015 to October 2015 (7 Months)

Duties and Responsibilities:

• Fixed Asset and Account Reconciliation • Bank Reconciliation • Processing Purchase Orders and Journal Entries • Timely Processing of Invoices for Suppliers, Commissions for Brokers and other overhead • Petty Cash Reconciliation • Vendor Statement Account Reconciliation • Purchase Orders Creation • Preparation of Loan Amortization Schedule

GENERAL ACCOUNTING OPS ASSOCIATE

Industry:

Employment Period:

October 2015 to June 2019 (44 Months)

Duties and Responsibilities:

Client: Real Estate Company based in AU (PROJECT DAWN) • Accounts Payable and Accounts Receivable Management • Bank Reconciliation • Intercompany • Fixed Asset, Inventory, and Account Reconciliation • Cashflow Forecasting and Budget Preparation • Financial Statements Preparation, Review and Analysis • Payroll Preparation (AL/LSL entitlements) • Working Capital Management • Review of investor Relations Documents such as Share Price Performance Reporting and Property Compendium • Corporate Variance Analysis • Tax Subject Matter Expert (Australian Taxation Compliance (Company, Property and Trust Tax Returns including Div7a, FBT, Thin Capitalisation and Tax Effect Calculations)

SERVICE OPS DELIVERY SENIOR ANALYST TEAM LEAD

Industry:

Employment Period:

June 2019 to November 2021 (29 Months)

Duties and Responsibilities:

(BGC, Taguig) Client: Brewery Company based in AU (PROJECT NGES) • Team Leader for Accounts Payable Team • Team Leader for Accounts Receivable Team (Claims) • Team Leader for Balance Sheet & Governance • Project Lead for PowerBi Dashboards Initiatives for KPI and Balance Sheet Reporting • Review month-end activities such as journal entries, fixed assets, balance sheet, and P/L account reconciliations • Spearheaded preparation of interim audit requirements • Facilitated client meetings, provided insights, and led continuous improvement initiatives. • Review staff performance and team capacity planning

ACCOUNTING TEAM LEADER

Industry:

Employment Period:

November 2021 to January 2023 (14 Months)

Duties and Responsibilities:

• Manages group of accountants from accounts payable officer, AR specialist, bookkeepers, management, and tax accountants • Support clients from different industries such as accounting and bookkeeping firms, funeral services, construction, NDIS, non-profit organizations, and insurance companies • Delivered management reporting and process improvements, improving turnaround times for month-end close. • Spearheaded client meetings regarding staff performance, process improvements, and best accounting practices • Accounting Subject Matter Expert (bookkeeping and accounting tips)

ACCOUNTING SERVICE MANAGER

Industry:

Employment Period:

January 2023 to December 2023 (11 Months)

Duties and Responsibilities:

Intogreat Solutions, Inc (Eastwood, QC) • Managing 20+ clients (accounting firm, service companies, etc.) • Led 4 team leaders and 70+ staff, driving performance reviews, KPIs, and leadership development. • Performance Reviews • Leadership Trainings and Coaching • Driving growth for the company

FINANCIAL CONSULTANT

Industry:

Employment Period:

December 2023 to November 2024 (11 Months)

Duties and Responsibilities:

Philippines) • Tax Preparation (1701Q, 2551Q, EWT) • Cashflow Forecast • Financial Management • Progress Billing • Payroll • End-to-End Bookkeeping • Petty Cash Reconciliation

ACCOUNTING ADMINISTRATOR AND BOOKKEEPER CONTRACTOR

Industry:

Employment Period:

November 2024 to October 2025 (11 Months)

Duties and Responsibilities:

• Recorded daily financial transactions, including invoices, receipts, payments, and journal entries. • Maintained accurate general ledger accounts and reconciled subsidiary ledgers. • Processed accounts payable and receivable transactions, ensuring timely and accurate postings. • Managed vendor and customer records, ensuring up-to-date account information. • Assisted with month-end and year-end closing processes by preparing journal entries, accruals, and adjustments. • Reconciled bank accounts, credit card statements, and intercompany balances. • Reviewed trial balance and supporting schedules to ensure accuracy of financial data. • Prepared month-end financial reports, including income statement, balance sheet, and cash flow summary. • Assisted auditors by providing supporting documentation and reconciliations.

Education History

Field of Study:

Major:

Engineering

Graduation Date:

May 1, 2018

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Accounting Management

Graduation Date:

April 1, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    BookkeepingFinancial AnalysisXero Accounting

INTERMEDIATE ★★

    Microsoft ExcelHubspot CRMSAPMYOBZoho

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 12th Gen Intel(R) Core(TM) i7-1255U (1.70 GHz)
  • Operating System: Windows 11

All-inclusive Rate: USD $10.59/hr

Keith

Candidate ID: 631943


ADVANCED

    Video Editing, Adobe Premiere Pro, Adobe After Effects, Adobe After Effects CS4...

INTERMEDIATE

    Graphic Design, Adobe Illustrator, Adobe Photoshop...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Remote Staff Recruiter Comments

Keith has four years of robust experience in video editing, specializing in short-form content such as talking head videos and real estate promotions. He started his career during the pandemic in 2020 as a freelance video editor, working with clients in industries like real estate, personal coaching, and outsourcing, including direct collaboration with CEOs of Australian companies. His portfolio reflects proficiency in creating high-quality, engaging content tailored to client needs.
  • Core Expertise: Video editing for talking head content, real estate videos, and faceless YouTube content.
  • Successfully supported international clients across the U.S. and Australia in delivering visually engaging video content, helping clients expand their audience engagement.
  • Demonstrated adaptability by resolving challenges with low-quality raw footage and audio through client collaboration and creative editing techniques.
  • Sample Portfolio: https://keithabril.carrd.co/
  • https://drive.google.com/drive/folders/1WarBpStJEA5UdKSoaRV71RZaPTXKJ-Zr?usp=sharing
  • He is available to start immediately
Tools & Proficiency:
  • Adobe Premiere Pro
  • Adobe After Effects
  • Canva
  • Adobe Illustrator
  • Skills in color grading, synchronization, and sound design.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Keith is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, he will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, he will carefully plan the implementation to minimize problems and maximize results.


Employment History

PROJECT BASED VIDEO EDITOR

Industry:

Property / Real Estate

Employment Period:

March 2024 to December 2024 (9 Months)

Duties and Responsibilities:

  • Editing Long form & Short-form videos like Property tour, Talking heads, Property lines & Lifestyle videos. 
  • Repurposing short clips from the Podcast videos for Instagram, Tiktok and Facebook.

VIDEO EDITOR

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2023 to March 2024 (6 Months)

Duties and Responsibilities:

  • Editing Zoom Tutorial Videos for the students, YouTube Videos and Talking heads. 
  • Repurposing short clips from the YouTube videos for Instagram & YouTube Shorts

VIDEO EDITOR

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2022 to August 2022 (7 Months)

Duties and Responsibilities:

  • Editing Zoom Videos for the Alchemist Nation website, YouTube Videos and Talking heads. 
  • Repurposing short clips from the YouTube videos for Instagram & YouTube Shorts.

FREELANCE VIDEO EDITOR

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2022 to May 2023 (6 Months)

Duties and Responsibilities:

  • Trim, cut, and assemble raw footage into polished tutorial videos.
  • Incorporate engaging transitions, effects, and animations tailored for TikTok and Instagram audiences.
  • Adjust video formats, aspect ratios (e.g., 9:16 for vertical videos), and resolutions to meet TikTok and Instagram requirements.
  • Ensure videos adhere to platform-specific guidelines, including length and size limitations.

VIDEO EDITOR

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2022 to January 2023 (5 Months)

Duties and Responsibilities:

  • Crafting engaging and visually appealing talking-head videos tailored for TikTok and Instagram.
  • Incorporating captions, text overlays, and dynamic transitions to enhance viewer retention.
  • Optimizing videos for platform-specific aspect ratios and resolutions.
  • Editing long-form YouTube content, ensuring smooth transitions, proper pacing, and engaging visuals.
  • Adding graphics, sound effects, and background music to elevate production quality.
  • Ensuring the final output aligns with the brand's tone and storytelling style.

I T ADMINISTRATOR

Industry:

Property / Real Estate

Employment Period:

April 2020 to November 2021 (19 Months)

Duties and Responsibilities:

  • Managed Windows Server 2012. Hardware and Software troubleshooting. 
  • Created Marketing Materials like Graphic Designs and Video for Social Media Accounts.

I T ADMINISTRATOR

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

November 2017 to April 2021 (41 Months)

Duties and Responsibilities:

  • Managed Windows Server 2012. Hardware and Software troubleshooting. 
  • Created Marketing Materials like Graphic Designs and Video for Social Media Accounts.

Education History

Field of Study:

Computer Science/Information Technology

Major:

INFORMATION TECHNOLOGY

Graduation Date:

August 26, 2017

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Video Editing, Adobe Premiere Pro, Adobe After Effects, Adobe After Effects CS4, Canva,

INTERMEDIATE ★★

    Graphic DesignAdobe IllustratorAdobe Photoshop

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17228028007
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: AMD
  • Processor: Ryzen 7 5700
  • Operating System: Windows 11

All-inclusive Rate: USD $8.14/hr

Judy

Candidate ID: 631774


ADVANCED

    Canva, Adobe Photoshop, Asana, Apollo...

INTERMEDIATE

    .NET...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.14 per hour or $USD 705.80 per month

Full Time: $USD 8.14 per hour or $USD 1411.60 per month

Remote Staff Recruiter Comments

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.


Key Highlights:
  1. Industry-Specific Experience:

  2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
  3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.
  4. International Client Support:

  5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
  6. Proficient in managing building documentation and stakeholder communication.
  7. Administrative Expertise:

  8. Proficient in managing QuickBooks for payroll and invoicing.
  9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.
  10. Versatility:

  11. Has worked in diverse industries, adapting quickly to varying business needs.
  12. Additional skills in social media management, graphic design, and email marketing provide added value.
She can start immediately and is amenable to part-time arrangement.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.


Key Highlights:
  1. Industry-Specific Experience:

  2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
  3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.
  4. International Client Support:

  5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
  6. Proficient in managing building documentation and stakeholder communication.
  7. Administrative Expertise:

  8. Proficient in managing QuickBooks for payroll and invoicing.
  9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.
  10. Versatility:

  11. Has worked in diverse industries, adapting quickly to varying business needs.
  12. Additional skills in social media management, graphic design, and email marketing provide added value.
She can start immediately and is amenable to part-time arrangement.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.


Employment History

SALES AGENT

Industry:

Telecommunication

Employment Period:

July 2016 to August 2016 (1 Months)

Duties and Responsibilities:

  • Oversee mail deliveries, package and couriers.
  • Check and arranging Cheques (by alphabetical order).
  • Perform clerical task like maintain files and organize documents.
  • Answering phone calls and emails

BRANCH OPERATION HEADS ASSISTANT OJT

Industry:

Banking / Financial Services

Employment Period:

March 2017 to April 2017 (1 Months)

Duties and Responsibilities:

  • Oversee mail deliveries, package and couriers.
  • Check and arranging Cheques (by alphabetical order).
  • Perform clerical task like maintain files and organize documents.
  • Answering phone calls and emails

FRONTLINER ASSOCIATE

Industry:

Banking / Financial Services

Employment Period:

April 2018 to August 2018 (4 Months)

Duties and Responsibilities:

  • Greet customers, handle issues and answer inquiries.
  • Answer the phone calls, manage chats and emails and redirect calls to appropriate offices.
  • Checking and balancing transactions referring to cash receipts and payments
  • Making the transactions for the money transfer.
  • Keeping of the redemption and renewal records for teller form.

SALES SPECIALIST PART TIME

Industry:

Property / Real Estate

Employment Period:

January 2018 to September 2019 (20 Months)

Duties and Responsibilities:

  • Coordinate efforts to negotiate property sale between buyer and seller or listing agent to achieve desired results
  • Contact and follow-up with pre-qualified leads to assess their wants and needs in a home
  • Arrange showings, show homes, and participate in open houses for prospective buyers
  • Respond to all leads and potential homebuyers in a timely fashion to build a strong client base
  • Call clients weekly to provide feedback on their property listing to keep them engaged and improve customer service ratings

ADMIN STAFF

Industry:

Construction / Building / Engineering

Employment Period:

November 2018 to December 2020 (25 Months)

Duties and Responsibilities:

  • Plan meetings, scheduling appointments, travel arrangements for the manager and other board members.
  • Arrange, reorder and maintain documents, reports and information.
  • Prepare invoices and process customer payments.
  • Performed a range of administrative tasks from maintaining production schedules to purchasing supplies and other equipment.
  • Worked as a Liaison for the company's documents, licensed certification and other departments to process building permit papers to allow projects in the area.
  • Received and sorted any necessary correspondence.
  • Answered, screened and directed incoming phone calls while providing basic information as needed.
  • Maintained Company records, physical files, databases and spreadsheet in adherence to company protocol. Set up presentations for office meetings

SOCIAL MEDIA MANAGER

Industry:

Banking / Financial Services

Employment Period:

March 2021 to June 2021 (3 Months)

Duties and Responsibilities:

  • Own all the social media accounts adapted content across channels
  • Contributed to the company's marketing plan and developed social media strategy tailored to their brand
  • Worked with the marketing team to developed social media content calendars
  • Worked with the company's global community team members to leverage localized marketing campaigns across their channels
  • Researched social media trends and informed leadership of changes that are relevant to the company's marketing activities
  • Set key performance indicators (KPIs) for social media that align with greater marketing and business objectives
  • Leveraged viral content to excite for the community and engaged with external audiences.

GRAPHIC DESIGNER SOCIAL MEDIA MANAGER

Industry:

Arts / Design / Fashion

Employment Period:

October 2021 to November 2023 (24 Months)

Duties and Responsibilities:

  • Managing social media flatforms: Facebook, TikTok & Instagram.
  • Develop and create unique digital content across display advertising, email marketing, brand newsletter, digital ad banners, social media and more to drive awareness, engagement, and revenue through our brand.
  • Supporting the creation of compelling evergreen and campaign content
  • Designed coupons, marketing materials and other layouts using CANVA & Adobe Photoshop.
  • Design and update of website articles and assets to support new content creation and online customer journey.
  • Design new digital creative assets for digital channels, including web, mobile, and display.

EXECUTIVE ASSISTANT FULL TIME

Industry:

Repair and Maintenance Services

Employment Period:

November 2021 to October 2024 (35 Months)

Duties and Responsibilities:

  • Acting as the point of contact among executives, employees, clients and other external partners.
  • Managing executive's calendars and set up meetings.
  • Researching and conducting data to prepare documents for review and presentation.
  • Answering phone calls and email Work with HR Administrator to create poster in search for employees & helps with onboarding process.
  • Manage the creation, content, strategy, products & services advertising on LinkedIn.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

FINANCIAL MANAGEMENT

Graduation Date:

March 30, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Canva, Adobe Photoshop, Asana, Apollo, Slack,

INTERMEDIATE ★★

    .NET

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asus
  • Processor: icore8
  • Operating System: Windows 11

All-inclusive Rate: USD $10.59/hr

Brando

Candidate ID: 631679


ADVANCED

    Video Editing, Graphic Design, Adobe After Effects, Adobe Premiere Pro...

INTERMEDIATE

    2D Animation, Ad Design, Video Ads, Email Design...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Remote Staff Recruiter Comments

Brando demonstrated solid experience and expertise in video editing, particularly with short-form content and talking head videos. His responses highlighted his ability to work independently in a remote setup, utilize relevant tools, and produce engaging, high-quality videos for social media and ad platforms. He also showed a willingness to adhere to organizational systems such as monitoring tools, tax compliance programs, and other administrative processes.

Relevant Experience:
  • Successfully managed challenges, such as resolving corrupted video issues by recreating content with motion graphics.
  • Enhances audio quality when original recordings are subpar, ensuring professional output.
  • Emphasizes creating a strong "hook" within the first 5-7 seconds of a video to capture attention.
  • Consistently uses motion graphics, b-rolls, and visual elements to maintain viewer engagement throughout the content.
  • Portfolio: https://brandodisag.my.canva.site/brando-s-portfolio
Technical Skills and Tools:
  • Primary Tools: Adobe Premiere Pro, After Effects, CapCut (for basic edits).
  • Experience: Over 3 years editing short-form videos, including reels for social media and ads. Has 2 years of specialized experience working with talking head videos.
  • Process: Demonstrated a clear workflow for editing raw footage into finalized content, including captioning, sound design, motion graphics, and client revisions.
  • Additional Knowledge: Familiar with creating advanced motion graphics and maintaining viewer engagement through transitions, overlays, and other effects. Mentioned familiarity with Alex Hormozi-style editing, indicating a keen understanding of modern editing trends.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary

Brando is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Brando, who takes responsibilities very seriously.


Employment History

Multimedia Designer/Video Editor

Industry:

Education

Employment Period:

February 2022 to January 2025 (34 Months)

Duties and Responsibilities:

  • Created videos and graphics for social media post and social media ads that increases sales and conversions.
  • Designed graphic templates for social media post.
  • Edited recorded videos for student for easier consumption and understanding.

Video Editing Coach

Industry:

Education

Employment Period:

January 2023 to February 2024 (13 Months)

Duties and Responsibilities:

  • Educate aspiring video editors on mastering Adobe Premiere Pro to enhance their editing speed and creativity.
  • Develop and deliver comprehensive training sessions that cover advanced editing techniques and workflow optimization.
  • Guide students in applying industry-standard practices for professional video production.
  • Provide personalized feedback to help learners improve their skills and build confidence in their editing capabilities.
  • Stay updated on the latest Adobe Premiere Pro updates and trends in video editing to ensure relevant and current instruction.

Multimedia Designer

Industry:

Entertainment / Media

Employment Period:

April 2022 to December 2022 (8 Months)

Duties and Responsibilities:

  • Produced engaging video content for social media advertisements designed to capture audience attention and drive sales conversions.
  • Applied creative editing techniques to deliver high-impact videos aligned with marketing objectives and brand guidelines.
  • Optimized video formats and layouts to maximize performance across various social media platforms.

Video Editor

Industry:

Human Resources Management / Consulting

Employment Period:

January 2021 to February 2022 (13 Months)

Duties and Responsibilities:

  • Edited user-generated content (UGC) into high-quality, visually appealing materials optimized for Instagram.
  • Partnered with a team of video editors to brainstorm and develop creative concepts, ensuring engaging and innovative content delivery.
  • Enhanced content aesthetics and storytelling to align with brand guidelines and audience preferences.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Associate in Computer Hardware Servicing

Graduation Date:

March 7, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Video Editing, Graphic Design, Adobe After Effects, Adobe Premiere Pro, Adobe Illustrator,

INTERMEDIATE ★★

    2D AnimationAd DesignVideo AdsEmail Design

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17244381903
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Aorus
  • Processor: Ryzen 5 3600
  • Operating System: Windows 10

All-inclusive Rate: USD $9.61/hr

Rhenneshy

Candidate ID: 630486


ADVANCED

    Microsoft Office, Xero, Bookkeeping, Australian Tax...

INTERMEDIATE

    Photo Editing, Microsoft Excel, Administrative Support, Administrative Skills...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Full Time: $USD 9.61 per hour or $USD 1665.75 per month

Remote Staff Recruiter Comments

  • Rhenneshy brings a strong background in accounting and taxation with extensive experience working in various industries, including private companies, retail, and global accounting firms.
  • With over five years of professional experience, Rhen has developed expertise in Australian taxation, financial reporting, and auditing.
  • Key Skills and Competencies:
  • Taxation Expertise
  • Proficient in preparing and lodging individual tax returns (ITRs) with end-to-end handling, including queries and lodgment using Xero Practice Manager (XPM).
  • Experienced in trusts and company tax returns, BAS (Business Activity Statements), and IAS (Instalment Activity Statements).
  • Knowledgeable in Division 7A and Fringe Benefits Tax (FBT), with familiarity in property investment tax and other Australian tax regulations.
  • Adept at working with Self-Managed Superannuation Funds (SMSFs), using BGL 360 for processing and audits.
  • Accounting and Bookkeeping
  • Skilled in bank reconciliation, ensuring accuracy between bank records and financial statements.
  • Prepared financial reports, including taxable income summaries, financial statements, and other tax-related documentation.
  • Ensures accuracy and timeliness of accounting processes to meet client deadlines and reporting requirements.
  • Tools and Software Proficiency
  • Proficient in Xero and familiar with MYOB, QuickBooks, and BGL 360 for accounting and SMSF processing.
  • Strong working knowledge of Microsoft Excel for financial analysis and reporting.
  • Experienced in using ERO systems for tax lodgment.
  • Auditing and Compliance
  • Worked as an Internal Auditor for a retail company, performing merchandise audits, inventory checks, and compliance reviews.
  • Ensured compliance with government regulations and company policies by validating document accuracy before submission to government agencies (e.g., LTO in the Philippines).
  • Communication and Client Collaboration
  • Managed a portfolio of 240+ individual clients while working for an Australian accounting firm (TOA Global).
  • Proactively sought additional tasks and responsibilities from clients, showcasing a strong work ethic and commitment to delivering value.
  • Experienced in handling client queries, providing clear communication, and building strong professional relationships.
  • Completed a seven-week Australian accounting training program with TOA Global, passing weekly exams and gaining specialized knowledge in Australian accounting and taxation standards.
  • He is available to start immediately and is willing to start as part-time.

  • Employment History

    Accountant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    January 2022 to October 2024 (33 Months)

    Duties and Responsibilities:

    Engaged in accounting work/task for Australian Firm – Northstar Accountants Pty Ltd
    • Training in Australian Accounting (Individual, Partnership, Trust & Company)
      • Use of the Agent Tax Portal (ATO)
      • Xero Practice Manager and Xero
      • General Bookkeeping (Bank Rec, AP, AR & Payroll)
      • Process of Income Tax Return
      • Process of the Business Activity Statement
      • Process of the Installment Activity Statement
    • Admin task (ATOmate, CAS360(ASIC)
    • Answering SMSF Audit queries (Supercentric)
    • Preparing email and signature package. (Fusesign, Xero Document packs)
    • Knowledge of generating reports in ATO Portal
    • Reconciling ATO payments to Xero
    • End to end preparation of Individual Income Tax Return
      • Rental Property
      • CGT (Shares, Properties, Crypto)
    • Drafting monthly queries or information requests to the client
    • Daily bookkeeping/data entry/bank reconciliation
    • GST Reconciliation
    • Preparation of BAS / IAS
    • Prepares general work papers in support of the client’s source documents.
    • AP/ AR Reports
    • Conversion and Migration of data to Xero
    • Perform other accounting duties as required. 

    Physical Inventory Staff/Internal Auditor assigned

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2018 to February 2022 (45 Months)

    Duties and Responsibilities:

    •  To conduct regular store audits
    • Review of store book balance (Purchases, Sales, Adjustments, Book Balance VS Retail Book Inventory, Book Balance VS Merchandise Report)
    • To count physical inventory of each store accurately and completely
    • Determine root cause of inventory variation, if any.
    • Strategize action steps to eliminate or minimize problem
    • Reporting of audit findings to the immediate superior

    Branch Accountant

    Industry:

    Automobile / Automotive Ancillary / Vehicle

    Employment Period:

    June 2017 to May 2018 (11 Months)

    Duties and Responsibilities:

    • Reviewing of Parts and Service Sales documents
    • Checking of Vehicle Sales documents
    • Checking and reconciling of Daily Cash Collection Report
    • Monthly preparation of Sales Summary Report (Parts and Service Sales / Vehicle Sales) • Monthly preparation of Bank Reconciliation
    • Writing of Sales and Purchases Transactions in the Books of Account

    Encoder

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2014 to June 2014 (2 Months)

    Duties and Responsibilities:

    • Encoding of given data

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Accountancy

    Graduation Date:

    March 31, 2016

    Located In:

    Philippines

    License and Certification: :

    • Xero Payroll Certified
    • Xero Advisor Certifiedn


    Skills

    ADVANCED ★★★

      Microsoft Office, Xero, Bookkeeping, Australian Tax, Tax compliance,

    INTERMEDIATE ★★

      Photo EditingMicrosoft ExcelAdministrative SupportAdministrative Skills

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP Victus
    • Processor: AMD Ryzen 5 7000series
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.