The First 6 Tasks to Assign Your Admin Assistant

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• Assists the Logistics head with Inventory and production planning chores.
• Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
• Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
• Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
• Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
• Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
• Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
• Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
• Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.

• To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
• To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
• To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
• To find costs effective means in logistics distributions.
• Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
• Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
• Assure efficient or accurate dispatched various products daily.
• To assist the Logistics Supervisors smooth dispatching operations.

• To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
• Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
• In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
• To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.

• Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
• Assigned to qualify customers with their broadband or internet needs.
• Ensure customers meet qualifications as per client's customer guidelines.
• See to it that the guidelines and correct process call flows is followed.
• Follow proper escalation and process on each call.

• Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
• Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
• Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
• Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
• Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
• To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.

• Making sure to student records from enquiries are updated as their application to a University progresses

• As a student enrollment advisor who handled multiple universities, I was responsible for making sure that student records were up to date, from enquiries to enrollment.
• Nurturing and keeping track of each record.

• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

• Assisting New Leads (Potential Client to avail Lending Services)
• Follow up calls to contacted leads, No Show & Pre approved buyers
• Generate Reports weekly and transfer to sales department Setting pre approval appointment for potential Leads

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Handled outbound calls for a solar panel installation company.
• Worked remotely and communicated with clients via Skype, Slack and HangOuts.
• Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

• Telemarketer / Helpdesk / Information Officer
• Marketing Agent 

• Handled inbound calls and email support for a web portal and online service provider account.
• We used Salesforce to keep track of our calls.

• Handle inbound calls and query for an American tax preparation customers.

• Handled Inbound calls for a telecommunication account.

• Handled outbound calls for a real estate campaign.
• I do cold calling to prospect buyers/sellers.

• Provided email support for a review platform on an American multinational technology company
• I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
• We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support. 

• Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

• Provided email and chat support for drivers and riders for a ridesharing company.
• I used Zendesk and Bliss to provide email support.
• We use Slack to communicate with colleagues and supervisors. 

• Assisted the CEO to build, maintain and scale Facebook Ads for clients.
• Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

• Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

• Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
• Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of  Deeds/Land Registration Authority
• Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
• Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
• Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
• Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.

• Produced Quarterly management reports focusing on Macroeconomic Variables and competitor updates on market trends.
• Published Competition scan report to the office of the President. The report focuses on the current updates on the housing developers given the price points and target market that the executive office needs.
• Assertively conducted competitor check and field research.
• Chosen to be part of a special call-out team to assist our Loans origination group with the purpose of saving “problematic” accounts or customers with intentions to pull-out their investments with the company. Was able to successfully gather all lacking document on accounts endorsed by the Loans Origination Group which LED to Loan take out or issuance of Bank Guarantee to buyers
• Personally assisted the buyers of the house on documentation, house inspection, coordinates letter of guarantee signing until the buyer accepts and finally moved in with their purchased unit.

• Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
• Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
• Handles daily lessee concerns, lease contract administration and tenant relation activities 
• Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
• Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
• Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
• Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
• Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
• Conducted and supported Marketing efforts
• Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).

• Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees  based on approved SOPs on economic terms and conditions.
• Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
• Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
• Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
• Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
• Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
• Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
• Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
• Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
• Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.

• Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
• Built a databank of competitor malls as a whole as reference for lead generation
• Built a databank for top 40 BPO  and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
• Built a Retailers databank.
• Conducted customer profiling for the business mix improvement.
• Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
• Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.

• Assisting in the recruitment, onboarding and training ofemployees
• Answers employees requests and questions
• Timekeeping for North Luzon Bakeshop Employees
• Strategize plans for retention of employees
• Keeps, manage, and organize 201 File

• Identifying training needs
• Create modules based on the employees needs
• Provide training for bakeshop and office employees
• Assist in newly opened bakeshops

• Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
• Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;

• Took inbound calls and provided first call resolution
• Technical Support
• Billing and Customer Retention
• New Products and Services Roll Out

• Order Fulfilment / Purchase Order Management
• End-to-end Supply Chain
• Sales Support
• Product Specialist
• End-to-end Customer Service
• Process Documentation
• Reports Generation

• SME, Process Improvement
• Consultant, Business Continuity Plan

• Coach, Performance Improvement/Development
• Officer, First Level Escalations
• Lead, Echo Training
• Facilitator, Monthly Operations Meetings
• Trainer, New Hire Development Plan

• Client support for current and new products and services
• Support New Client On-Boarding
• Data and record management and maintenance
• Sales and Marketing
• Create Process Documentation and Improvement
• Reports Generation
• Collaborated with other departments to provide customer solutions

• Document order entry and resolution in Salesforce.com (SFDC).
• Order Processing (Masters of SAP system and processes)
• Daily Team Operations (Workload Capacity and Admin Tasks)
• Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
• Lead Learning Development and Team Performance
• Calendar Management

• 100% Completion Rate of Process Documentation
• 100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
• Salesforce Macros (Time Savings: 26-87%)
• Salesforce Individual & Team Productivity Dashboard
• Salesforce Case Distribution Automation (Time-Savings: 97%)
• Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
• Process Certification (Result: 100% Onboarding)
• Lead Operational Excellence and Client and Team Monthly Meeting
• Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance