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• Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
  • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
  • Getting weekly or bi-weekly updates on client’s deliverables
  • Maintain communication with the client and bring in respective internal parties when needed.
  • Keeping Subcontractors aware of schedule changes
• Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
  • Maintain and Update Project Calendar
• Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
• Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.

• Support projects team by coordinating, participating, and managing project management documentation.
  • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
  • Monitor project execution aspects to ensure timely contribution by team members.
  • Asking and getting the project sign off from the client
  • Submitting Purchase requests from pre-built templates.
  • Send markups to design / ensure design team finishes any as builts to close project
  • Follow up with docs from installers ie. as builts
  • Compare Invoices to work schedules for discrepancies and report to PM
• Maintain action item tracking to ensure reply and action.
• Assist with development, planning, and execution of meeting agendas and distributes materials.
• Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
  • Order Cancellations
  • RMA Coordination
• Liaises with personnel and managers when performing project activities.
• Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
  • Finding Subcontractors for trades needed
• Acts as a team lead on small projects.

• Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).

Project Management Executive Secretary

• Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors
• Scheduling meeting and appointments
• Takes meeting minutes; maintain records and files for future use
• Develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.

Project Bid Coordinator (1/12/18 - 6/15/19)

• Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco
• Content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.

Contract Administrator (8/27/12 - 12/31/17)

• Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.
• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Contract Administrator (9/15/08 - 3/02/21)

• Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Sub-contractor Administrator (7/15/07 - 8/31/08)

• Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.

Contract Assistant (5/27/06 - 6/30/07)

• Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

• Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

• Customer Service

• Quality Assurance
• Team Management
• Training & Development

• Managed the entire business.

• Training & Development
• Quality Assurance
• Business Development

• Built and managed an entire Learning & Development Team for a single campaign.
• Supervised 4 full-time training specialists handling different line of businesses.
• Designed, implemented and reinforced processes to achieve set training goals.
• Closely monitored training performances to ensure service levels are met.
• Conducted monthly, quarterly and yearly performance reviews.
• Strategically planned training logistics.
• Created board reports on training progress for all stakeholders.
• Assisted in facilitating Training Needs Analysis.
• Assisted in developing training modules designed to improve customer experience and communication skills.
• Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
• Developed and conducted leadership training.
• Published and maintained up-to-date learning and development process documents within knowledge base.
• Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
• Coached and developed trainers and aspiring leaders.
• Managed operational performances of newly endorsed agents to production.

• Business management
• Social media marketing
• Accounting management

Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

• Sourced great numbers of leads through lead-sourcing software applications.
• Validated sourced leads through lead-validating software applications.
• Managed end-to-end cold email marketing campaigns.
• Created Loom videos for client services.
• Managed client’s business correspondence.
• Managed client’s reporting requirements.
• Carried out other tasks set by the client.

• Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
• Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
• Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
• Optimized team specific documentation and workflows to empower great support experiences at a growing scale

• Conduct research on job description details.
• Write, copy, and edit job postings.
• Upload job openings to the company portal.

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

• Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
• Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
• Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
• Responsible for measuring, monitoring, and improving active campaigns.
• Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
• Undertake marketing projects for the benefit of our company.
• You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
• Conceiving and developing efficient and intuitive marketing strategies.
• Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses

• Improved event planning: 30% faster, 25% higher attendance.
• Boosted leads 20% and conversions 15% via marketing campaigns..
• Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
• Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
• Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists || January 2022 - May 2022

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

Client Service Associate || June 2021- Dec 2021

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

• Responsible inhandling thecash register (POS).
• Suggested products that will increased sales
• Encourages customers through good communication skills and
• Standard Operating System ofthe company.

• Responsible in Presentation ofproofread materials for clients.
• Handle Phone Calls
• Deal with prospective clients.
• Follow-up Production status.
• Responsible for deliveries and issuance of DR's and Invoices
• Handling Weekly petty cash.
• Responsible in Liquidation of expenses.
• Handling Clients Quotations.
• Presenting and filing of Office Documents

• Responsible in monthly inventory of garments.
• Rovingpersonnel foroutlet salesandinventories.
• Handles customer and transactions using POS.
• Knowledgeable indoing all sales reports inalloutlets.
• Handles Phone calls and customer complaints.
• Handles garments coding for standard system.
• Prepares Monthly Inventory Report using MS Office.
• Responsible in making signages for marketing posters.
• Handles Maintenance and trouble shooting for POS.
• Handles issuance of Official Receipts and filing ofoutlet sales

• Responsible in Data Encoding of Real Estates Payments using software
• Manual coding of real estate bin cards for computerization.
• Analyzing real estate Bin Cards.

• Render service tothecustomer by following Company's SOP.
• Promote suggestive Selling and fine dining experience.
• Usher assistance to Guest.
• Responsible in maintaining cleanliness and SOP at Dining Area.
• Responsible in taking orders and serving.
• Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

• In Charge in preparation of jobsite monthly expenses per project.
• Purchasing of Jobsite materials as per jobsite request.
• Preparation of weekly payables.
• Prepare uptodatepurchases report.
• Handle Phone calls.
• Jobsite monitoring daily reports andschedules.
• Checking daily incoming and outgoing commodities.
• Reporting directly to superiors for jobsite updates.
• Deals with sub contractors and jobsite engineers for daily accomplishments.
• Responsible in filing documents and receivables.
• Handles Monthly reports/ miscellaneous expenses for Main Office.
• Prepares Weekly Vale and Payroll
• Handles Releasing ofpayroll, and Weekly Vale
• Handles Suppliers Collection.
• Prepares Payables and expenses.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients and suppliers.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute tothe team.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
•  Order anddispensesupplies.
• Prepare andrelease checks.
• Provide services to customers, such as order placement and account information.
• Review work done for correct spelling and grammar, ensure that company format policies are followed.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
• Contacts clients or colleagues ondifferent transactions of the company.
• Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
• Screens andentertains visitors; ascertains nature orpurpose of visit.
• Receives, releases, files, sorts, indexes and records documents.
• Prepares document quotations, reports and writes correspondences.
• Sends fax communications and ensures clear copies are sent.
• Reminds/updates schedule of meetings, seminars and client calls.
• Performs typing jobs and proofreads the same.
• Makes reservations/coordinates venues fordifferent occasions as well as seminars.
• Records minutes of meetings.
• Performs other duties that may be assigned from time totime
• Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations fo roffice personnel.
• Complete forms in accordance with company procedures.
• Compose, type,anddistribute meeting notes, routine correspondence, and reports.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Manage projects, and contribute to the team.
• Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
• Order anddispensesupplies.
• Prepare individual and group sales report.
• Provide services tocustomers, such asorder placement and account information.
• Review work done for correct spelling andgrammar, ensure that company format policies are followed.
• Supervise other clerical staff, andprovide training and to new staff.
• Prepare delivery documents and purchase requisition using SAP program.
• E-mail communication to clients

•  Directly working with the president in running different company.
• Executive and administrative work.
• Coordination with different Department and Clients
• Product presentation
• Corporate accreditation to different agencies
• Travel arrangements local and international
• Hotel Resevations
• Layout for company profile
• Arranging calendar of meetings

• Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
• Ensures that materials for meetings are received on a timely basis
• Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
• Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
• Coordinates withother LTGC officers/heads on corporate reports and other requirements
• Attends Senior Management meetings to take minutes
• Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
• Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
• Organizes and maintains files and records
• Maintains contacts in database
• Provides full administrative support to the Deputy COO
• Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

• General secretarial affairs and administrative work
• Coordinate executive communications, including taking calls, responding to e-mails, etc.
• Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
• Liaising with different stakeholders
• Travel Arrangement including airfare, hotel, car services, etc.
• Create reports and presentations,if needed
• Organized in maintaining documents, paper or electronic-wise
• Dealing with different partners
• Assist Director with any support required

• Act as the point of contact among executives, employees, clients and other external partners.
• Manage information flow in a timely and accurate manner
• Manage presidents' calendars and set up meetings
• Make travel and accommodation arrangements
• Track dailyexpenses andprepare weekly monthly or quarterly reposts
• Format information for internal and external communication memos, emails, presentations, reports
• Screen direct phone calls and distribute correspondence
• Handle confidential documents ensuring they remail secure
• Conduct research and prepare presentations or reports as assigned

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Track daily expenses and prepare reports
• Oversee the performance of other staff
• Act as an office manager by keeping up with office supply inventory
• Create information for internal and external communication — memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

• Responsible to deliver proactive support and administrative services, including:
  • Calendar/Meeting Management
  • Email Management
  • Travel Management
  • Expense Management
  • Events Management
  • Timesheet Management
  • Telephone Management

• Provides administrative support to Senior Leadership Team
• This includes preparing various forms of internal and external
• communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

• Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
• Data entry in excel for related reports (Pivot and Vlookup)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
• Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
• Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
• Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
• Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

• Update data in Ecommerce platform -
• Supporting Purchasing team
• Update price changes 
• Create new online product listings.
• Product data entry into e-commerce platform.
• Product description writing.
• Source data and pictures from vendors.
• Assist graphic artist in product image upload and editing.
• Monitor and update inventory fields.
• Customer service assistance as needed.
• Maintain and update relevant internal documentation.
• Assist in new product development as needed.

• Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
• Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
•  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
• Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
• Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

• Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
• Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
• Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
• Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
• Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
• Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
• Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

• Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
• Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
• Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
• Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

• Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
• Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
• Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
• Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
• Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
• Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
• Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

• Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
• Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
• Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
• Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
• Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

• Labor control & Monitoring. 
• Prepare and Accomplish work permit & safety permit.
• Prepare and Control Documents specifically reports and permits.
• Create daily & weekly report.
• Secure approved plans/blueprint of the project.
• Prepare methodology.
• Prepare work schedule.
• Mapping of daily accomplishments against work schedule.
• Update and Coordinate site engineers and project managers for developments.
• Records and Documents actual activity.
• Ensure the availability of materials, tools & equipment.
• Mobilize and demobilize equipment.
• Conducts punch-listing .
   

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

• Receive inbound calls and perform outbound calls
• Update and evaluate customer/client account
• Check and Compute credit and debit of account statements
• Correct discrepancies and update customer account statement 
• Troubleshoot and configure system settings and hardware components
• Handling maintenance request
• Create lead of everyday transaction
• Follow up call on discrepant account
• Update customer accounts
• Transmit report to sales team and supervisor
• Prepare and Control all Documents

• Create canvassing material.
• Canvass and purchase supplies, materials, equipment, OEM, & Services.
• Issue Purchase Order.
• Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
• Create lead of daily MPR received and purchases.
• Create records on Purchase Orders and balances.
• Check and Monitor stocks and material arrivals.
• Check and monitor logistics daily pick up of goods and orders. 
•  Expedite urgent materials to site with documentation.
• Acquire daily usage report to site and comparison to planning.
• Prepare a tabulated report on actual usage and forecasted usage.
• Disseminate reports to the respective departments.
• Create a report on discrepant items and damages.
• Inspect actual delivered supplies, materials & equipment.
• Administer account payables to Purchase orders.
• Prepare and acquire company supporting documents for compliance.
• Filling request of License and permits
• Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
• Acquire mobilization permits and request convoy to Philippine National Police

• Answer emails and chat inquiries on Help Scout.
• Create and manage tickets on Trello.
• Source winning products and niches on AliExpress and AdSpy.
• Edit pictures and GIFs for product listings.
• Create product funnels and product pages on Shopify.
• Upload products to Shopify platform.

• Fulfill and validate purchase requests from all departments.
• Perform strategic sourcing and negotiate with vendors.
• Process purchase orders and other purchasing documents.
• Maintain vendor files and documents.
• Create and manage the team schedule.
• Coordinate with Finance regarding payment status.
• Monitor the inventory and maintenance of office equipment.
• Negotiate pricing and implement effective pricing strategies.
• Create purchase orders (POs) and process purchase requisitions from employees.
• Request payments from the finance department for approved quotations and orders.
• Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
• Handle order processing and fulfillment from E-commerce and Social Media platforms.
• Upload and organize products and details on Seller Center platforms.
• Coordinate packing, booking logistics, and shipments.
• Source potential leads and maintain relationships with vendors.
• Present merchant decks to sellers.
• Deliver excellent customer service to internal stakeholders and external vendors.

• Fulfilled and validated purchase requests for all departments.
• Created purchase orders.
• Conducted strategic sourcing and negotiated with vendors.
• Processed purchase orders and other purchasing documents.
• Maintained vendor files and records.
• Sent Statements of Account (SOA) to merchants and cli

• Provided patient care, handled phone calls, created phone notes, and managed tasks.
• Managed correspondence, accounts receivable, and performed billing and coding tasks.
• Coordinated with various departments to ensure smooth operations.
• Managed emails and performed a variety of medical administrative tasks.
• Updated and followed up on orders in Durable Medical Equipment (DME).
• Plotted and updated the provider's schedule in Dr. Chrono.
• Served as the executive assistant to the Director of Operations.

• Created spreadsheets to track important customer information.
• Transferred data from hard copies to a digital database.
• Updated customer information in the database.
• Organized existing data in spreadsheets.
• Verified outdated data and made necessary updates to records.
• Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

• Provide daily technical support to users of various computer systems.
• Answer user questions promptly and accurately.
• Analyze and diagnose system problems.
• Quickly implement solutions to restore proper system operation.
• Ensure high-quality service and maintain system performance standards.
• Document issues and resolutions for future reference.
• Collaborate with other IT team members to improve support processes.

• Welcome clients and guests warmly.
• Answer incoming calls and emails promptly.
• Monitor and receive incoming and outgoing documents.
• Book and manage meeting rooms.
• Monitor and maintain office supplies and materials.
• Address facilities concerns efficiently.
• Organize and release lockers to agents.

• Welcome and greet hotel guests warmly.
• Assist guests to their respective tables and chairs.
• Manage table reservations efficiently.
• File and organize important documents.
• Provide exceptional customer service to ensure guest satisfaction.
• Handle guest inquiries and resolve any issues promptly.
• Offer information about hotel services, amenities, and local attractions.
• Ensure the front desk area is tidy and presentable.
• Coordinate with other hotel departments to enhance guest experiences.

H andling correspondence, managing accounts receivable, and performing - Patient Care, Phone calls, creating phone notes and managing tasks. - billing and coding tasks. - Coordinating with various departments to ensure smooth operations. - Managing emails and performing various medical administrative tasks. - Updating and following up on orders in DME (Durable Medical Equipment) - Plotting and updating Provider's schedule in Dr. Chrono. - - Executive assistant of Director of Operations.

• Creation, management, and updating of data of licensed professionals
• Coordination, processing of documents for renewal of accreditation licenses
• Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
  • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
• Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
  • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
• Assisted/co-hosted company-held seminars and webinars, along with:
  • Creating a spreadsheet database for prospective clients who expressed interest in attending
  • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
  • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
  • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

• Charged with internal and external communications
• Management of the Firm's rolodex
• Handled, scheduled and organized external meetings

• Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
• Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
• Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

Scheduling support - make sure there's no vacant shift to support the individual.

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

November 2022 - present

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

• As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
• I have taught basic English and Advance Business English for adult professionals and children.
• I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
• I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
• I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
• When it comes to teaching, I adjust myself depending on the level of the students
• I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
• For younger students I can make it fun
• For adults I make it formal and relatable/applicable to their work or everyday life.

As a student of AmazeNation, I had the opportunity to work with an Amazon seller client who entrusted me with both product research and account management responsibilities. My primary role as an Amazon VA Specialist was to identify winning products with a high potential for profitability. Product Research Process Using the client’s paid Helium 10 subscription, I followed a systematic process: 1. Keyword & ASIN Validation ◦ I would begin by searching for a specific keyword or product ASIN (e.g., “Wooden Butterfly Display”) on Amazon. ◦ The target keyword needed to appear in at least 90% of the Amazon search results to ensure strong search relevance and visibility. 2. Helium 10 Black Box Filtering ◦ I used Helium 10’s Black Box tool to apply filters based on the client's specific criteria such as: ▪ Review Count ▪ Review Rating ▪ Best Seller Rank (BSR) 3. Revenue & Price Analysis ◦ I evaluated monthly revenue and pricing data to ensure alignment with the client’s financial goals. 4. Product Qualification ◦ Once a product met all the above criteria, I compiled its information in our shared Excel sheet. ◦ I also checked for additional qualifications: ▪ Patent or trademark restrictions ▪ HAZMAT status ▪ PPC eligibility ▪ Whether the item was breakable or electronic ◦ If the product passed all checks, I would then present it to the client for final approval. I built a strong, trust-based relationship with the client—working with them felt more like collaborating with a friend. Account Management Responsibilities In addition to product research, I served as the Amazon Account Manager. I handled a wide range of daily, weekly, and monthly tasks to maintain and grow the client’s Amazon business. Daily Tasks • Responding to Buyer-Seller Messages • Answering Product Questions on Listings • Commenting on Positive and Negative Reviews • Replying to Customer Feedback • Confirming and Refunding Orders • Manually Shipping Orders • Monitoring and Analyzing Amazon Advertising Campaigns Weekly Tasks • In-depth Analysis of Amazon Ads Performance • Inventory Updates • Listing Performance Analysis • Continued Product Research Monthly Tasks • Keyword Research • Listing Optimization • Competitor Monitoring • Creating New Product Images Overall, my experience at AmazeNation helped me develop strong proficiency in Amazon FBA operations, Helium 10 tools, and e-commerce account management. I consistently delivered value by blending data-driven research with responsive customer and account management.

• With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
• I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
• I enjoyed being a cold caller even with a time tracker.
• I have learned some skills in being a cold caller such as.
  • Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 
  • One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
  • Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

• I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
• I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
• I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Help customers determine their needs then provide proper recommendations to solve their problems
• Ask all customers for referrals
• Develop strong relationships with customers and look for opportunities to further expand their products
• Take full advantage of company training sessions and literature to remain current with product offerings
• Keep all store areas clean and organized
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Accept delivered packages and ensure proper amount is inside.
• Unload merchandise.
• Mark items with identifying codes, such as price, stock, or inventory control codes.
• Stock shelves with unpacked items.
• Ensure label is clear and visible.
• Help customers fill orders.
• Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
• Compute price of merchandise.
• Keep records of sale.
• Prepare merchandise for shipment.
• Replenish inventory.
• Ensure customer received product.
• Replace damaged or missing products.
• Operate forklift to lift or place merchandise.
• Work with salespeople on inventory and orders.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest 

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
• Purchasing assistants work closely with specific departments to gather.
• Submit orders or work across the entire organization.
• In this role, purchasing assistants record purchases at the time of request.
• Submit these orders for final approval from the department manager or the purchasing manager.

• Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
• They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
• They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
• In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

• Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
• They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
• Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

• Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
• They may issue bid requests and review and submit contracts.
• Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
• More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

• Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
• To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
• Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

• Familiarizing yourself with the company’s mission, vision, and goals.
• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
• Educating customers, retailers, and distributors about our products.
• Creating website and social media content in order to drive brand awareness and attract new customers.
• Building rapport with customers and vendors.
• Monitoring customer feedback and escalating complaints to the marketing department.
• Tracking customer preferences, metrics, and media campaigns.
• Representing the company at product launches, events, and trade shows.
• Brainstorming ideas and participating in training and workshops.
• Maintaining a positive image of the brand at all times.

• Manage day-to-day operations of business.

• Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

• Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
• Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
• Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
• Administer medication according to the 10 rights of medication administration and notes reaction
• Assist in the education and rehabilitation of patients and their families to promote physical and mental health
• Coordinate with other health care providers in the hospital regarding patient care

• Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
• Promote mental health and manage socialization activities
• Provide counselling to encourage verbalization of feelings

• Handles documentation, data entry and appointment scheduling
• Assists clients in their queries and site viewing

• Appointment scheduling, insurance verification, assist with client concerns and inquiries

handled inbound calls for the company's travel account.

• Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
• Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.

Worked for an Australian recruitment firm, which specializes in the defence, engineering, and IT sectors. Responsible for database management including recording of candidate interviews, document formatting, CV profiling using Zoho and LinkedIn.

• Transfer data from database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from the clients/recruiters.
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested

• Executive recruitment
• Training and development
• Database management

• Payroll processing
• Database management
• Reports validation and consolidation

• Data Entry and Validation
  • Handled the company's database using Bullhorn 
  • Removed all duplicates and updated candidate profiles
  • Entered new candidate profiles
  • Created various spreadsheets for sourcing purposes
  • Created an Excel version of the Annual Report for benchmarking purposes.
• Database Management
  • Monitored and updated all spreadsheets being used in the sourcing activities.
• Sourcing
  • Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
  • Sent Inmails to qualified prospects to request for their updated CV contact details
  • Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
  • Researched and Sourced potential candidates with the following, but not limited, skill sets.

• Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
• Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
• Send booking confirmation to the customer and amend if necessary.
• Document changes in the system

• Receives booking request via Google Mail.
• Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
• Responds to email inquiries via Google Mail.
• Do re-booking for customers.

• Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
• Receives booking inquiries from customers via Outlook Express.
• Receive visa applications and Holidays Package requests from the customers.
• Analyze and read the Fare rules.
• Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
• Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
• Ensure that the system content is in order and working properly based on the requirement.
• Prepare data and manage their booking documents/ procedure are in place.
• Did up-selling of promos and packages during on call.

• Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
• Processed bookings mostly specialized for Military Fares and Reservation System
• Upgrade and up sell bookings and reservations
• Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
• Assessed Credit Card Payments and other payment methods.
• Analyze and familiarized the fare rules.

• Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
• Responsible in overall workaround of their online website.
• Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
• Ensure the system capabilities are in process.
• Responsible in addressing escalations to higher department.
• Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
• Issue tickets using Abacus and Sabre portal.

• Did International and domestic reservation using Abacus and Amadeus.
• Navigate reservation System and Tour Packages
• Dealt with the customers through phone calls and email.