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• Emma has over 14 years of work experience within Accounting, Government industries.
• Her skills includes the following:
  • Admin Support
  • Data entry
  • Research
  • Email Support
  • Events Management
  • Calendar Management
• Proficient in using the following tools/technologies:
  • Google Suite
  • DocuSign
  • Google Drive
  • Canva
  • MS Outlook
• She is available to start immediately

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

This is a valid Behavioral Assessment, and this individual does not need to take the assessment again.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Emmalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
• She then transitioned as a virtual assistant where some of her responsibilities include:
  • data entry
  • outbound calls to prospective client
  • appointment setting
  • recruitment
• She has became a healthcare virtual assistant where she performs the following:
  • inbound and outbound calls to and from patients
  • liaise between patients and providers
  • appointment setting
• She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
  • job posting
  • credentialing
  • interviewing
  • onboarding
• She is knowledgeable on the following tools:
  • Kamana
  • Jazz HR
  • ZipRecruiter
  • Nurses.com
  • Indeed
• She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Madonna Laureen has worked for more than 10 years within various BPO industries.
• Since 2012, she has been in customer service and provided support via email, chat, and calls.
• She handled collections, banking, food delivery, and Telco accounts.
• Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
• She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
• Well-versed with software tools such as:
  • CRM
  • MS word
  • MS Excel
  • Outlook
  • Zendesk 
  • Salesforce 
  • Shopify 
• She is available to start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

• Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
• He was previously promoted to Team Leader and supervised a team.
• He is competent in providing support to the following:
  • Customer Service - calls, email and chat
  • Email Management
  • Appointment Setting
  • Lead Generation
  • Telemarketing
  • Data Management
  • Management roles (e.g. Team Leader)
  • Administrative tasks
• He is proficient in using the following tools:
  • Amdocs
  • Salesforce
  • Google Spreadsheets
  • LinkedIn Sales Navigator
  • Avaya Phone System
  • Jira
  • Trello
  • Zenoti
  • Slack
  • MS Office
• He is available to start by April 22 as he is currently working full-time.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

• Charlene has been working since  2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
• She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management 
• Has experience working with middles eastern clients.
• Proficient in Software tools like:
  • Canva
  • MS word
  • MS Excel
  • Spreadsheet 
  • Google search
• She can start immediately 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.

• Gerald has been working for more than 10 years.
• He has gained experience/expertise with:
  • Customer Service
  • Technical Support
  • Data Encoding
  • Online English/Science Teaching
  • Real estate sales
• He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
• He is adept with using tools/technologies such as Avaya, CRM and Skype
• He's also skilled with handling inbound calls, email & chat.
• He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
• He can start ASAP

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

• She has been working since 2017 ang gained experiences in purchasing, hanlde supplies, admin, and shedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
• She work with local and Chinese clients
• She possess average communication skills
• She can start ASAP

• Administrative
• Data Entry
• Data Encoding
• Scheduling appointment
• Social Media management

• Monica is an experienced Human Resources and Administrative Support Specialist with over 10 years of professional experience in recruitment administration, HR operations, and remote executive support.
• She holds a Bachelor of Science in Business Administration, major in Human Resource Management.
• Her career spans support roles for teams in the defence and healthcare industries, primarily catering to Australian-based clients in fully remote environments.
• She has provided end-to-end recruitment and administrative support across various functions, including candidate sourcing, interview coordination, database maintenance, document control, and executive calendar management.
• In the healthcare sector, she led full-cycle HR processes such as onboarding, performance reviews, payroll administration, compliance reporting, and employee relations.
• She has a track record of managing HR operations independently and ensuring adherence to local labor laws and internal policies.
• She demonstrates strong skills in recruitment coordination, HR documentation, calendar and inbox management, and reporting accuracy.
• She is highly proficient in tools such as Zoho CRM, LinkedIn Recruiter, Sprout HRIS, Microsoft Office Suite, Outlook, SharePoint, Microsoft Teams, and other remote collaboration platforms.
• Her strengths include a detail-oriented and process-driven approach, with a strong emphasis on confidentiality, consistency, and operational support.

• Annafer has been working as a Data Entry Specialist for 4yrs.
• She ensured all her information was kept confidential
• Her tasks include:
  •  Responding to emails from clients
  •  Chat assistance using Tawk System
  •  Direct communication with the suppliers through email
  •  Closely monitor pending tasks each week
  •  Communicate directly with clients in her absence through email
• She files work orders from production, packaging assemblies and receiving into finished goods.
• She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
• She is proficient in using:
  • Google Mail, Apps, Docs, Sheet, Drive
  • Skype
  •  Zoom
  • MS Office/Excel/Outlook,etc
  •  Zoiper Soft Phone
  • Jitsi Soft Phone
  •  Tawk Chat System
  • Product Listing (Shopify/ Etsy/Gooten)
  • Trello/Asana
  • Project Management Tools
  • Canva
  • Photoscape
  • Hootsuite
  • Quickbooks
  • Infusionsoft
  • Wordpress Management
• She can start immediately.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.