Hire World-Class, High Performing, Vetted Lead Generation Experts.
Cut Labor Costs by 70%

• This role overlooks the entire operations of the company.

• This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
• Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

• This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
• Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

• This role involves managing a portfolio of accounts, delivering presentations of cost effective printing solutions by the use of remanufactured toners to clientele.
• Reselling of Hardware and IT

• This role involves maintenance of key metrics level to meet minimum activity requirements (call volume) on a consistent basis from the in house customer relationship management database.
• Maintain sales database including setting tasks for follow-up.
• Consistently increase revenue using various tools and methods.
• Including cold-calling, prospecting and other sales resource to schedule appointments.

• Executed outbound sales strategies, cold calling, and lead generation.
• Maintained CRM systems and set up sales follow-up tasks.

• Assisted customers with troubleshooting internet, TV, phone, and home security services.
• Resolved connectivity issues, guided modem/router setups, and handled service outages.
• Delivered high-quality support while ensuring customer satisfaction and adherence to performance metrics.

• Provided front-line support for Metro PCS customers, troubleshooting mobile device, network, and account-related issues.
• Assisted with device configuration, service activation, and billing inquiries while delivering excellent customer service in a fast-paced environment.

• Monitored and maintained VoIP infrastructure, resolving call quality, latency, and connectivity issues.
• Performed real-time troubleshooting, escalated critical incidents, and ensured 24/7 uptime.
• Utilized SIP, RTP, and network tools to analyze and optimize service performance.

• Lead Generation: Identify and qualify potential leads through various channels such as cold calling, email outreach, and social media.
• Client Engagement: Build relationships with prospects by understanding their needs and presenting tailored solutions.
• Appointment Setting: Schedule meetings or calls between qualified leads and senior sales representatives or account managers.
• Market Research: Analyze market trends, competitor activities, and customer preferences to identify new business opportunities.
• CRM Management: Maintain accurate records of leads, interactions, and sales progress using tools like Salesforce or HubSpot.

• Scheduled client meetings, showings, and open houses Managed broker calendar, team appointments, and time blocks
• Responded to client inquiries and sent reminders via phone, email, and text Listed properties on MLS and RE/MAX platforms with photos and descriptions Coordinated with photographers, stagers, and inspectors
• Handled contracts, tracked deadlines, and supported transactions through closing
• Managed client database: organized leads, set follow-ups, and maintained accurate contact records
• Supported marketing: social media posts, email campaigns, flyers
• Maintained broker inbox, digital files, and general admin duties
• Scheduled and prepared for open houses, client events, and vendor coordination

• Scheduled client meetings, open houses, and property showings
• Coordinated internal team meetings and broker appointments
• Managed time blocks for prospecting, follow-ups, and admin work
• Responded to buyer/seller inquiries via phone, email, or text
• Followed up with leads and maintained regular client contact
• Sent reminders for appointments, deadlines, and document signing
• Prepared property listings on the MLS
• Uploaded photos, property descriptions, and pricing info
• Coordinated with photographers, stagers, and inspectors
• Created and updated listing presentations and CMA reports ntered and managed leads in CRM systems (e.g., kvCORE, BoomTown, Follow Up Boss)
• Assigned follow-up tasks and tagged leads for campaigns
• Sent newsletters, drip campaigns, and market updates
• Generating and sending invoices to clients after jobs are completed
• Tracking appointments, follow-ups, and job statuses

• Email Support: Assisted clients with administrative tasks while ensuring timely responses to inquiries.
• Client Communication Specialist: Acted as a liaison between clients and teams to ensure smooth collaboration.
• Team Coaching & Monitoring: Supervised team performance, provided training sessions, and ensured adherence to KPIs.
• Client & Applicant Interviews: Conducted assessments for hiring or service suitability.
• Appointment Setter & Lead Generation: Generated leads and scheduled appointments in industries like real estate, Medicare, life insurance, and sales marketing.

• Email Support: Delivered remote support services tailored to client needs. Client
• Communication Specialist: Maintained strong relationships through effective communication strategies.
• Social Media Management (SEO): Managed social media accounts by creating content and optimizing profiles for visibility.
• Lead Generation & Calls: Conducted inbound/outbound calls for real estate, Medicare, life insurance, loans, and personal assistance.

• Team Statistics Monitoring: Tracked team performance metrics to ensure targets were met consistently.
• Administrative Tasks: Coordinated schedules and prepared reports for management review.
• Team & Individual Coaching: Provided guidance to team members to improve performance and resolve issues effectively.
• Escalation Support: Handled escalated cases to ensure customer satisfaction. Managed customer inquiries efficiently while building strong relationships to ensure repeat business.

• Assisted clients with financial inquiries related to banking products while ensuring compliance with company policies.

• Delivered exceptional customer service while mentoring team members as a Star Advisor.

• Provided technical assistance for software/hardware issues while maintaining high customer satisfaction rates.

• Managed customer relationships, automated sales processes, and tracked customer interactions effectively.
• Provided customer support and ticket management to improve service efficiency. Used for lead management, marketing automation, and client communication.  Designed and managed websites, blogs, and landing pages. 
• Ensured content originality by detecting plagiarism.
• Scheduled and managed social media posts across multiple platforms. 
• Created email marketing campaigns to engage audiences.
• Organized tasks, tracked project progress, and collaborated with teams. 
• Facilitated team communication and collaboration in real-time Administrative and Streamlined document management and scheduling.
• Managed passwords securely across multiple accounts.
• Used for event planning and resource management.
• Created documents, spreadsheets, and presentations.

• Keep records of data from the Retail and Sales department
• Review the accuracy of all supporting documents before they are forwarded to the concerned team
• Monitor and archive documents related to invoices

• Maintain records of taxes, permits, and other important documents for clients
• Organize and manage the manager's schedule, including appointments, meetings, and deadlines
• Track and monitor receipts as well as check payments for accurate financial record-keeping
• Assist the manager during meetings by preparing agenda, taking minutes, and ensuring follow-up on action items

• Print and distribute daily paperwork (e.g. scripts, call sheets)
• Act as a runner distributing messages or items within film crew and cast
• Perform administrative work (answering phones, paperwork etc.)
• Note taker of field reporters' news bits.

• Handling and verifying 200 to 300 volume calls to transfer to our clients’ advisories and specialists
• Handling multiple accounts not limited to education programs, insurance, loans, and legal services.

• Setting appointments with salon and spa owners to advertise their social media pages on Facebook
• Posting advertisements on social media

• Identifies, investigates, and resolves users' problems with their NBN connection
• Consults users to determine steps and procedures taken to identify and resolve the problem

• Conducted proactive consultative needs analysis for new and existing customers, developing product solutions that met the needs of each customer.
• Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers.

• Conduct outbound calls to prospective clients of natural gas
• Set appointments or close deals with clients
• Identify customer needs and communicating the client’s value proposition
• Utilize CRM and data entry systems.

• Contact prospective customers of credit cards and initiating outbound phone calls.
• Understanding and promoting the company’s products and services
• Working with the company’s software to log customer interactions and maintain customer records.

• Handle lessons to adult learners of English in Korea and Japan using Zoom and Skype platforms.
• Proofreading the AI test program for learners

• Handle English lessons to young Chinese students using the AC platform.

• Conduct English lessons for young Korean learners and providing monthly feedback on their performance.

• Research and maintain lead generation database.
• Conduct target company and prospect research.
• Extracting data from various Tools & Platforms
• Manages Email & Linkedin Marketing automation.
• Updating the Leads sheet and ensuring the information is correct and up to date.
• Report making and administrative Ad-Hoc tasks.

• Analyze client data to determine the most relevant industries, companies, and key decision-makers to target.
• Conduct comprehensive market and company research to support strategic outreach initiatives.
• Accurately input and maintain high-quality data within the CRM system, ensuring completeness, consistency, and reliability.
• Regularly audit CRM entries to identify and correct discrepancies or outdated information.
• Collaborate with sales and marketing teams to enhance lead generation strategies based on data insights.

• Provide prompt, accurate, and courteous responses to customer inquiries through various communication channels, ensuring a positive customer experience.
• Identify and assess customers’ needs to achieve satisfaction and resolve issues efficiently.
• Escalate complex or unresolved issues to the appropriate departments or teams, ensuring timely follow-up and resolution.
• Collaborate with cross-functional teams to address customer concerns and improve service processes.
• Maintain detailed and accurate records of customer interactions using internal systems or CRM platforms.
• Monitor and follow up on open cases to ensure timely resolution and customer satisfaction.
• Continuously develop product knowledge to provide accurate information and troubleshoot effectively.

• Lead generation by doing research and using CRM software
• Cold emailing and cold calling
• Appointment setting

• Admin work & document management Email, social media, and calendar management
• Facilitated insurance applications & claims

1. Appointment Setting
2. Client Outreach
3. Social Media Management

• Make outbound calls to inbound leads from web forms and text messages.
• Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
• Build rapport through friendly conversation.
• Transfer qualified/interested leads to the sales team via warm transfer.
• Provide a great first impression of the company.

• Prequalified leads for potential sales opportunities.
• Navigated and connected with decision-makers in large companies.
• Scheduled appointments for financial service presentations.
• Utilized multiple communication channels such as calls, SMS, and emails.

• Handled an Australian outsourcing account.
• Contacted small to medium businesses and upsold products/services.
• Coordinated with business owners and provided detailed service offerings via email.

• Conducted cold calls using Mojo Dialer and Zillow CRM.
• Evaluated and qualified motivated sellers for property sales.
• Generated and gathered leads from various websites.
• Entered and managed data in spreadsheets.
• Compare property values based on location and market trends.
• Managed social media marketing and connected with wholesalers and investors.

• Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
• Conducted cold calling and appointment setting.

• Assisted clients with order processing, delivery tracking, and product concerns.
• Managed email and chat support help desk.
• Provided high-quality customer service.
• Restored land title documents to preserve and prevent deterioration

• Conduct customer negotiations to achieve mutually beneficial agreements for both the business and the customer. 
• Maintain customer memberships by leveraging sales tools and techniques effectively. 
• Handle complaints with the aim of enhancing customer satisfaction and retaining customers. 
• Identify consumer needs and explained how ongoing membership would meet those needs.

• Oversee social media accounts on X (previously Twitter), respond to inquiries, and collaborate with content creators. 
• Maintain a spreadsheet with information about leads. 
• Develop product listings and affiliate links for potential leads. 
• Handle inquiries and escalate customer complaints through email.

• Address customer service inquiries promptly and accurately. 
• Support customers by providing product and service information and efficiently resolving issues. 
• Captivate potential customers by addressing their queries and suggesting suitable products or services. 
• Present service upgrades and extra options to customers. 
• Improve customer satisfaction by adeptly resolving conflicts, issues, and inquiries.

• Demonstrate leadership abilities by assisting newly recruited agents and imparting essential knowledge and behaviors. 
• Step in to manage the team in the absence of the Team Leader. 
• Handle escalated calls from agents, offering assistance for optimal solutions. 
• Ensure a positive, empathetic, and professional approach towards customers consistently. 
• Successfully handle and resolve complaints according to guidelines, leading to timely solutions. 
• Support the team by achieving related outcomes as required.

• Offer exceptional customer service with courtesy and efficiency.
• Assess customer requirements and identified optimal solutions.
• Deliver precise and relevant troubleshooting guidance to address cable service issues. 
• Offer support and basic troubleshooting for TV, internet, and phone services before escalating to a higher technical tier.

• Lead and Demand Generation CRM Utilization (Salesforce, Hubspot)
• Multi-channel lead outsourcing and demand generation
• Streamline business process and workflows
• Conduct pre-sales to easy adopter, nurture other leads
• Sales funnel optimization Present SaaS to potential clients/partners
• Account management - B2B and B2C

• Multi-channel lead outsourcing and demand gen for AWS
• Streamline business process and workflows
• Conduct pre-sales to easy adopter, nurture other leads
• Sales funnel optimization Present SaaS to potential clients/partners

• Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
• Create visually engaging posters and short video clips for social media advertisements.
• Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
• branded collateral to support sales and promotional activities.
• Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
• Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
• Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
• Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
• Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
• Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

• Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
• Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
• Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
• Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
• Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
• Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

• Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
• Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
• Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
• Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
• Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
• Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
• Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

• Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
• eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
• Develop visually compelling materials for business promotions, including but not limited to:
• Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

• Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
• Schedule an appointment for attorneys. Ensuring data in CRM are correct.
• TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

• Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
• Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
• Monitor team performance, providing constructive feedback, coaching, and development opportunities.
• Auditing calls to see if it is following the call standard from the client.
• Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

• Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
• Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
• Monitor team performance, providing constructive feedback, coaching, and development opportunities.
• Address employee concerns, resolve conflicts, and maintain a professional work environment.
• Ensure adherence to company policies, procedures, and safety regulations.
• Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
• Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
• Communicate effectively with team members, senior management, and other departments.

• Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
• Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
• Tailor training content to diverse learning styles and experience levels.
• Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
• Stay up-to-date on product updates and industry trends, continuously refining training content.
• Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

• Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
• Provide clear and concise instructions to guide customers through troubleshooting steps.
• Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
• Maintain a positive and professional demeanor while fostering strong customer relationships.
• Document interactions and track service resolutions to ensure optimal customer experience.
• Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

• Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
• Prepare accurate and competitive quotes tailored to individual client needs.
• Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
• Answer client questions regarding coverage, billing, and claims.
• Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

• Contact potential customers via phone
• Promote and sell products or services
• Make cold calls and handle objections
• Explain product or service benefits
• Close sales and maintain customer relationships
• Maintain accurate records of customer interactions and sales activities

• Identify potential customers and create targeted lead generation campaigns
• Use marketing automation tools to track and analyze campaign performance
• Collaborate with sales team to convert leads into customers
• Assisted in the creation and implementation of lead generation strategies Managed and maintained CRM database
• Conducted market research to identify potential customers
• Meet or exceed sales targets
• Possess good communication, persuasion, and customer service skills. 

• Lead Generation and email verification using tools like Reoon, Snov.io, and Hunter.io to avoid email bounced
• Scrapping Leads, Clean, and Verify Existing Leads through online research and email verification tools
• Identify new clients through online research and visiting platforms like YELP, Allbiz, BBB, and so on.
• Create a Dashboard for all Data for easy data monitoring
• Prompts on ChatGPT and other AI needed to make work easier.
• Email Campaigns using Cold Email Software like Snov.io, Breakcold, and Omni.us
• Social Media Management, Draft Social Media content using Vista Social for scheduled posting on Facebook, X (Twitter), and LinkedIn

• Responsible for making first contact with new clients and establishing strong working rapport.
• Worked closely with clients through follow-up calls to determine their needs to go after and ways to bring new business.
• Recreate telemarketing scripts that will suit best oneself or clients who have very specific business development needs.
• Identify and generate leads through digging and attending certain events to achieve internal pipeline targets and sales leads
• Maintain and update database, and CRM based on results of calls.

• Encoded applicants' data in the agency database
• Answer telephone calls and call applicants for updates concerning their application
• Provide administrative support to the agency
• Assist Applicants with their Applications
• Attend/Assist applicants and expat employers during the final interview for job offer

• Provide administrative support to the organization like recording and creating the minutes of each meeting.
• Follow-up sponsorship requests to companies for conventions and other events.
• Perform liaison work related to the function of the organization like assisting members with their license renewal.
• Maintain and update database and files
• Travel and attend national board meetings and conventions to assist officers and do other secretarial tasks.

• Outbound telemarketing
• Market and promote products (ink and toners) and services efficiency to individuals and companies
• Maintain revenue goals

• Assist/answer students/parents' inquiries on school matters (enrollments, overload, probationary, exam schedules, etc.,)
• Do clerical work (liquidation report, filing of reimbursement, making/follow-up request, etc.,)
• Maintain and update database and department files (Monthly reports, student grades, faculty loads, grading sheets, etc.,)  
• Do liaison works (Distribute memos of department head to faculties or different departments/offices in the university)

• Greet customers and assist them in finding the products they are looking for.
• Answer customer inquiries and provide information on products, returns, and store policies.
• Maintain the store's appearance, and ensure that products are well-organized and presented attractively.
• Maintain a clean and organized work area and adhere to all safety standards.

• Extensive research through cross-referencing various websites and entering data
• Product research and creating top shelf Amazon listings
• Analyze profit performance of products
• Evaluate profitability trends and pricing strategy

• Engaging with followers on both Facebook and Instagram
• Create a following, boost likes and followers for the clients' accounts
• Content Creation and Curation: Creating engaging and relevant content

• Product research & analyzing profit performance of products
• Admin tasks
• Amazon storefront tasks (Repricing)

• Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
• Sending/Booking calendar meetings and invites.
• Creating/Implementing company policies.
• Sending/presenting reports to the CEO.
• Assigned in recruitment to create graphics and posters for the current campaign.
• Sourced talents from LinkedIn, Indeed, and Online Jobs.
• Created talent descriptions and duties for our next hire/candidate.
• Provided bookkeeping services as well using Quickbooks and Panda Docs.
• Reporting to the VP every week for the employees and team performance.
• Managed and scheduled social media postings for FB, IG, and TikTok.
• Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
• Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
• Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
• Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
• Created/Sent invoices to clients and follow-ups.

• Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
• Managed the team and had meeting with them to know the status of the work their doing.
• Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
• Product Research and product listings on Amazon.

• Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
• Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
• Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
• Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
• Sent reports to the CEO and account managers.

• Explained and educated the breakdown of the client's finances and billings.
• Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
• Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

• Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
• Created a new MS Excel major accounting sheet. 
• Present accounting reports for my boss’ business and personal accounting. 
• Reconciled reports using Xero. Reconciled reports using Xero. 
• Add products to the Shopify store.
• Performed monthly rate analysis for properties.
• Sending/Booking calendar meetings and invites. 
• Created operations manual for the processes.
• Done market comparison research.
• Helped on tracking current propery auctions.

• Maintain and update records accurately and efficiently.
• General administration including inbox management and drafting correspondence
• Assist in compiling professional documents, presentations, reports, letters & documents.
• Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
• Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
• Perform payroll processing and timesheet entry accurately and on time.

• Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
• Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

• Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
• Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
• Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
• Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
• Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
• Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
• Regularly collaborated with department managers to prioritize tasks and drive company performance.

• Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
• Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

• Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
• This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
• Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

• Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
• Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
• Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

• Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
• Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
• I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
• Used QuickBooks to create and send invoices to clients.
• Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

• Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

• Answered phone calls where customers are inquiring about the products and closing sales.
• Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results
• Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

• Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
• Answered phone calls from passengers, drivers and, operators.

• Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
• Identifying new business opportunities
• Generating leads
• Qualifying prospects
• Developing relationships with potential customers
• Negotiating and closing deals
• Maintaining ongoing account management
• Achieving sales targets

• Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Providing data and guides to help the sales team
• Developing and monitoring performance indicators

• Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Human Resources Management:
  • Manages the onboarding process for new hires in Information Technology and Business Development roles.
  • Tracks documentation requirements for compliance with each role.
  • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. 
  • Processes weekly payroll for client contractors assigned to client stakeholders.
  • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
  • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
• Marketing:
  • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
  • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
  • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
  • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
  • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
  • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
  • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
  • Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
• Business Development
  • Created multiple PowerPoint presentations for clients in the Human Resources
  • Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. 
  • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
  • Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
• Admin Assistance
  • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
  • Schedules consultations, seamlessly matching client and staff availability.
  • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
  • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

• Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.

• Content creation
• Content marketing
• ]Social media marketing
• Social media management
• Social media auditing
• Research
• Meetings and consultation directly with the US client

• Booth manning
• Offer projects to prospective clients
• Attend onsite and digital events
•  Invite clients to our onsite events
• Giving marketing flyers in crowded places

• Inviting Brokers to get accredited
• Showroom manning
• Offer projects to prospective clients
• Inviting Local and International Marketing Partners
• Moderator (Host) of few digital events

• Answering phone calls
• Problem-solving
• Assisting and walk-through customers to their needs
• Doing payment arrangements for the customer’s convenience
• Collecting payments from the customers
• Transferring calls to the right department
• Offering promotions to the customers
• After-service assistance

• Assisting walk-in clients
• Offer products and services of MMP
• Schedule and invite clients for tripping
• After service assistance

• Marketing and offering properties online
• Site visit of properties in the market
• Cold-calling, warm-calling, and hot-calling list
• Following up with clients and real estate colleagues
• E-mail blasting
• SMS blasting
• Social media/content marketing
• Public relations campaigns, strategies, and tactics
• Marketing strategic planning
• Coordinating and maintaining relationships with clients and colleagues
• Community and group management
• Advertising creation and management for Facebook and Instagram
• Social media auditing
• Pages and channels management
• Prospecting thru online and field
• Client meetings
• Property matching
• Encoding real estate transactions in the inventory

• Property matching
• Marketing of property listings thru cold calling, text blasting, email blasting, social media postings, private online messaging
•  Handled Bulacan Team as the Head Coordinator for Broker 
• Assisting clients and real estate colleagues with their property needs
• Day-to-day site visits for the clients
• Documentation of the required documents
• Setting appointments with the clients
• After service assistance
• Property presentation making

• Handled social media accounts and pages of the company.
• Coordinating with the Real Estate Practitioners in exchanging property listings and requirements
• Text and email blasting
• Property Matching

• Develop and executed Linkedin marketing campaigns that aligned with organization's overall objectives
• Provided regular reports to clients to communicate progress
• Generated and prospected leads for campaign through various channels
• Develop and executed webinars campaigns, handles CEO's LinkedIn account
• Created and curated engaging social media content
• Managed and organized customer data in CRM
• Managed and prioritized emails for CEO
• Assisted in hiring process
• Managed, coached, mentored colleagues for a high level of quality service and performance
• Help with marketing plans, advertising, direct marketing and campaigns

• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Monitor and schedule of pick-up and drop off of drying equipments
• Schedule Mold Testing with customers
• Prepare/Submit Mold Test invoice and reports, mold remediation invoice to insurance
• Prepare/Submit Asbestos COC to designated laboratory/Asbestos and Lead Invoice
• Secure Certificate of Satisfaction to customers via Docusign
• Process claims

• Possessing a strong understanding of the company's products, the competition in the industry and positioning
• Managing and training a business development team
• Creating strategies to successfully reach new business opportunities
• Handles company's social media accounts
• Maintaining and developing relationships with current clients

• Review sales performance and identify branch sales hurdles resulting from process and product review
• Maintain appropriate service levels in all customer touchpoint, handles customer complaint and resolves issues in timely manner
• Coach and evaluates Customer Service Associates based on a given set of business standards and goals
• Develop action and contingency plan

• Assisting customers with order status, delivery status, or any other pertinent information regarding their order
• Process payments
• Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
• Assisting customers with payment and payment arrangements
• Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Help customers process their payments

• Resolves customer complaints by investigating problems, and developing solutions.
• Handled a large volume of inbound calls.
• Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

• Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
• Calling potential buyers who recently applied for a loan and transfer them to the lender.
• Updating the database of potential clients and uploading to CRM.

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Assist clients on scheduling appointments
• Helps generate leads for email marketing campaigns
• Handles lead data enrichment
• Prepare email and marketing automation
• Cold calling potential leads

• Deliver sales target
• Reach out to clients through different marketing means

• Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
• Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
• Presents sales, revenue and expenses reports and realistic forecasts to the management team

• Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
• Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
• Presents sales, revenue and expenses reports and realistic forecasts to the management team

• Creates contents for social media presence specifically press releases, infographics and posters.
• Creates print contents specifically for newsletters and magazines.
• Promotes government programs and projects through the use of multimedia
• Gathers resources and data for digital media and print media.
• Checks the authenticity and reliability of information that will be used in any digital or print releases.
• Acts as a representative for the City Government for private-government partnership events

• Handles customer concerns and queries
• Validates reimbursement claims of customers
• Assists customers on claims process
• Handles customer concerns and queries
• Promotes awareness of the importance of healthcare

• Handles the planning and creation of new materials for segment episodes.
• Responsible in dealing with client’s requests and handles client meetings.
• Responsible in preparing budget request and equipment request
• Reports directly to Department Head regarding project expenses and project outcomes.
• Responsible in handling team concerns. Writer/Researcher
• Creates contents for television program segments
• Gathers resources and data for program segments