Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

What you get when you partner with us

Highly Vetted and Work Ready Remote Staff
Payroll and Benefits Administration
24 x 7 Support + Dedicated HR Business Partners
Replacement Guarantee
Transparent Billing and Invoicing
FREE Privacy-First Work Monitoring Tool
FREE People and Culture Engagement Programs

*Avail them via any of our packages: Regular Staffing, Contingent Staffing, EOR, Executive Search, Recruitment-Only Service

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Last Name: *

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.14/hr

May

Candidate ID: 546328

Customer Support Telemarketers Appointment Setters Phone Support Agents

ADVANCED

B2C Telemarketing, Customer Support, Customer Service Management, Training and Development...

INTERMEDIATE

Outbound Sales...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 9.14 per hour or $USD 1585.00 per month

Remote Staff Recruiter Comments

May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
Her decade-long experience made her an expert in
- Telemarketing
- Data mining
- Cold-calling
- Email marketing
- Appointment scheduling
- New employee training
- Customer service via phone calls, emails, and chats
- Conflict resolution
- Supporting marketing activities such as website updates, newsletters, and event organization
She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
She can start anytime.
She is amenable to a graveyard shift, whether part-time or full-time.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
Works steadily at an even pace; most productive with fewer interruptions.

Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Employment History

Customer Service Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to July 2023 (51 Months)

Duties and Responsibilities:

Manages customer careline channels including incoming and outgoing calls, emails, website chats, and social media chats in an effective manner to achieve brand recognition and customer loyalty.
Ensure the precise entry and continual updates of project-related data within the document management system.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and other agencies (logistic partner & Nestle Marketing team) to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into Nestle database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.
Active support in marketing activities like website updates, newsletters and event organizing.
Assist in the preparation of regularly scheduled reports (Daily, Weekly, Monthly reports)
Skilled in negotiation and dealing with complaints In charge on training and delegating work of new careline/staff in the department.
Occasional event management support.

Business Development Executive

Industry:

Consulting (Business & Management)

Employment Period:

August 2015 to September 2018 (37 Months)

Duties and Responsibilities:

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
Contacting potential clients via email or phone to establish rapport and set up meetings for Business Development Managers. Handle administrative requests and queries from Business Development Managers.
Write and distribute email, correspondence memos, letters, faxes and forms
Create templates, forms and design request.
Assist in the preparation of regularly scheduled reports (Sales Closed, BD Tracking, GeBiz Report, Petty Cash Claims)
Develop and maintain a filing system. Create and update records and databases.
Planning conferences, team meetings and taking detailed minutes.
Preparing PowerPoint presentations and sales displays
Active support in marketing activities like website updates, newsletters and event organizing.
Organize “Public Seminar” every month. (2 public seminar per month).
Create promotional materials like e-mailer to blast every week.
Assist coordinators and participants during their registrations.
Organize facilities and manage all events’ details such as training materials, catering, location, participants list, observers, and equipment.
Research suppliers for training venues. Perform necessary site visit and liaison with venue on project operational requirements.
Pre-qualify suppliers and submit to management for approval.
Assist coordinators for the application of training grant in SG
Promote product and services included public seminar content through cold calling
Cultivation of leads
Schedule appointments for Business Development Managers to meet with prospective customers • Skilled in negotiation and dealing with complaints
Contact businesses and potential customers to promote products, services.
Obtain customer information including names and addresses and record customer details including reaction to the product or service offered
Contact customers to follow up on initial interaction

Customer Sales Executive

Industry:

Manufacturing / Production

Employment Period:

March 2014 to January 2015 (9 Months)

Duties and Responsibilities:

Do cold-calling to arrange meetings with potential customers to create new account.
Visit potential customers and gaining a clear understanding of customer's businesses and requirements.
Introducing products and services, offering advice, prepare detailed proposal documents for the clients, negotiate contracts and close sales.
Perform professional presentations or demonstrations of company products and services.
Prepare quotation, discuss credit term, and prepare sales order forms and reports.
Ensure follow up by passing leads to Account Managers with calls-to-action, complete profile information of clients and sources.
Recording sales and order information and entering figures into computer system.
Resolves complaints and answers questions of customers regarding services and procedures.
Update customer listing data and their transaction and maintaining relationships with existing customers in person and via telephone calls and emails.
Prepare sales plan and discuss to Account Manager.
Attending team meeting and sharing best practice with colleagues.
Monitoring purchase order of existing customers.

Customer Sales Executive

Industry:

Retail / Merchandise

Employment Period:

April 2012 to March 2014 (23 Months)

Duties and Responsibilities:

Handle face-to-face and telephone customer feedback and inquiries.
Perform cashiering duties competently.
Handle and perform product inventory on the assigned outlet at month end.
Train and orient new staff.
Prepare purchase order and send quotations to clients.
Meet and discuss with clients regularly. Office Assignments
Compiles employees' time and reviews roster and work charts for completeness and send to office.
Prepare roster of all staffs including their designated outlets and send to the manager for approval.
Computes total time worked of staffs and part timers and posts it to roster, and routes roster to head office.
Maintaining roster and accurately inputting time and attendance data into the system.
Tracking overtime hours and responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees and post onto designated records.
Assign each staff roster in all outlets; encapsulate and send roster to all branches.
Perform all administrative duties to assist the manager.
Prepare product manuals, brochures and other promotion materials. • Analyze product costing for promotional discounts.
Summarize consignment products to determine individual branches stock level.
Maintain and update products, supplier and customer records.
Transact and handle company major clients.
Prepare and send quotations to the clients.

Sales Assistant

Industry:

Construction / Building / Engineering

Employment Period:

March 2011 to February 2012 (10 Months)

Duties and Responsibilities:

Assists and deal with customers over the phone, or face to face.
Identify target markets, send emails, and do telephone conversations, present proposals and packages to prospective clients.
Manage stock-take and monitor inventory level.
Giving advice and guidance on product selection to customers.
Responsible dealing with customer complaints.
Report discrepancies and problems to the supervisor.
Weekly meetings and report to Manager regarding sales quotas and clients relationships.
Good after sales service as this is the quality that guarantees repeat customers.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 30, 2011

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, Microsoft Office, Salesforce CRM, Genie, Omni, Microsoft SharePoint, Data Entry, Data Processing, Email Support, Email Handling, Google Calendar, CRM, Call Handling, Inbound Calls,

INTERMEDIATE ★★

Outbound Sales

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/17518225782
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: ASUS
Processor: AMD Ryzen 7
Operating System: Windows 11

All-inclusive Rate: USD $8.16/hr

Charlie

Candidate ID: 546049

Accounting & Bookkeeping General Accountants

ADVANCED

Xero Accounting, QuickBooks, Microsoft Office, Financial Analysis...

INTERMEDIATE

Accounts Payable Management, Accounts Receivable Management, Bookkeeping...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Charlie has been working for 9 years in one company in Digital, Exporting, and Retail industry. He handled different positions such as Bookkeeper, Accounting Controller, VAT Claims Supervisor, and General Accountant. For 9 years, he was promoted multiple times. He has bachelor degree in Accounting Technology. Throughout his career, he have demonstrated proficiency in various accounting principles. HIs goal is to ensure precise financial data management, enabling businesses to make well informed decisions and achieve the financial objectives. He upskill and worked for 3 moths in AU company. He supported the following task:
- Setting up Xero system of client
- Bookkeeping
- Monitored cashflows, fixed assets, and depreciation
- Manage payroll
- Superannuation
- Prepared BAS, IAS, and income Tax
- Liquidation
- Invoices
- Journal entries
He is a Xero Advisor and Xero Payroll certified.
Charlie is available to start after 2-4 weeks and he is amenable to working the day shift for a full-time position.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charlie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Charlie is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously.

Employment History

Xero Bookkeeper

Industry:

Retail / Merchandise

Employment Period:

April 2023 to July 2023 (3 Months)

Duties and Responsibilities:

Set up Xero System of client, transferring balances from other accounting software
In-charge of all bookkeeping task which includes recording purchase orders, bills, setting up invoices, credit notes, quotations, and recording journal entries of transaction.
Monitored cashflow, fixed assets, and depreciation, process bank reconciliation and managed payroll and superannuation of clients employees
Prepared BAS, IAS, and income tax of client, managed documents, at hubdoc and other adhoc task

Accounting Controller

Industry:

Agricultural / Plantation / Poultry / Fisheries

Employment Period:

October 2021 to March 2024 (28 Months)

Duties and Responsibilities:

Cost Accounting Management of Finance & Logistics Dept. Annual & Periodic
Budgeting Cost Analysis Financial Planning AP Payroll Customer
Relations Landowners Relations Other management duties

Accounting/VAT Claims Supervisor

Industry:

Agricultural / Plantation / Poultry / Fisheries

Employment Period:

September 2018 to October 2021 (37 Months)

Duties and Responsibilities:

Supervision of AP, AR, Tax and Payroll Dept.
Review of all transactions recording Preparation of Tax Forms for VAT & Withholding Tax - Expanded
Inventory Management Preparation of quarterly and annual income tax returns Other supervisory work

General Accountant

Industry:

Retail / Merchandise

Employment Period:

December 2015 to October 2021 (69 Months)

Duties and Responsibilities:

Management of all business transactions Inventory Management Cash Flow Management
Invoicing
AP/AR Management Preparation of all tax filing for the company (VAT, WTAX, ITR, etc.)
Preparation of financial statements Processing of all government compliance certificates, permits and other documents

Accounting Staff

Industry:

Agricultural / Plantation / Poultry / Fisheries

Employment Period:

June 2015 to September 2018 (39 Months)

Duties and Responsibilities:

Recording of transactions GL Management Monitoring of weekly expenses
Preparation of tax form - Withholding Tax - Expanded on a monthly basis
Recording of Labor Cost other adhoc tasks

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting Technology

Graduation Date:

March 25, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Xero Accounting, QuickBooks, Microsoft Office, Financial Analysis, General Accounting,

INTERMEDIATE ★★

Accounts Payable ManagementAccounts Receivable ManagementBookkeeping

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16017778332
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Intel
Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz 3.30 GHz
Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Jensen

Candidate ID: 545839

Accounting & Bookkeeping Xero Accountants QuickBooks Accountants Bookkeepers

ADVANCED

Accounts Payable Management, Bookkeeping, Bank Reconciliation, Accounts Receivable Management...

INTERMEDIATE

Xero Accounting, QuickBooks...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Jen acquired a degree in Business Management, majoring in Management Accounting. She has been working for 5 years now. She joined companies in manpower, financial services, and accounting firms. Her 1-year service to retail and coaching business clients in Australia through an outsourcing company exposed her to its accounting and tax processes.
Her collective experience in accounting and tax includes:
- BAS and IAS preparation
- Individual ITR preparation
- Accounts receivable - preparing reports for collectibles
- Tax Compliance
- Local payroll
- Accounts payable
- Bank reconciliation
She adeptly uses several tools and software like QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), and Google Drive.
She can start anytime.
She is amenable to a day shift, part-time, or full-time position.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jensen Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Generalist Accountant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2023 to March 2024 (13 Months)

Duties and Responsibilities:

Prepare Income Tax Returns
Prepare Business/Installment Activity Statements

Accounting Assistant

Industry:

Banking / Financial Services

Employment Period:

August 2019 to June 2020 (10 Months)

Duties and Responsibilities:

Posting of daily bills payment collection
Generating daily collection reports -Inbound and outbound calls to telephone collectors/clients
Releasing of client loans

HR Associate

Industry:

Others

Employment Period:

March 2019 to April 2019 (1 Months)

Duties and Responsibilities:

Filing employees' 201 files

Accounting Specialist

Industry:

Banking / Financial Services

Employment Period:

September 2020 to February 2023 (28 Months)

Duties and Responsibilities:

To ensure the complete, timely and accurate processing of all financial and operational transactions and requests.
Request processing records management such as, Cash Advances, Request for Payments, Reimbursements/Fund Replenishments and Liquidations
Prepare monthly Profit & Loss report, Balance Sheet, Financial Statements using QuickBooks and submit it to our Finance Head every 10th of the Month
BIR Compliance; monthly withholding taxes payments
Submit Financial Statements and Reports to our Auditor for Annual Income Tax Report

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management Accounting

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Accounts Payable Management, Bookkeeping, Bank Reconciliation, Accounts Receivable Management,

INTERMEDIATE ★★

Xero AccountingQuickBooks

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15994628296
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: HP
Processor: Intel Core i5
Operating System: Windows 11

All-inclusive Rate: USD $14.05/hr

Hergen

Candidate ID: 544584

Software Development Application Developers

ADVANCED

Laravel, Vuejs, TypeScript, PHP...

INTERMEDIATE

Deployment, Digital Ocean, AWS...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.05 per hour or $USD 1217.89 per month

Full Time: $USD 14.05 per hour or $USD 2435.77 per month

Remote Staff Recruiter Comments

Hergen brings more than six years of experience in software development, having worked across diverse industries including finance, healthcare, digital marketing, and job portals. His career reflects a consistent focus on building robust, user-centered applications, particularly in full-stack development roles. Notable projects include designing healthcare systems with multiple user-facing portals, integrating advanced features like AI-driven chat functionalities (leveraging tools like ChatGPT), and ensuring seamless communication through SMS for patients and service providers.

He has demonstrated a keen ability to adapt to emerging technologies, evident in his work with Vue.js, TypeScript, and JavaScript libraries. He has also integrated backend-as-a-service solutions like Supabase to optimize development workflows. His technical proficiency is complemented by a passion for delivering high-quality, scalable, and maintainable software solutions.

Healthcare Project: Led development of agent and broker-facing modules, including drug and pharmacy management, appointment scheduling, and plan selection. Integrated AI functionalities to enhance user engagement.
PDF Functionality: Developed advanced PDF viewing capabilities that included text search, navigation, and optimized rendering, utilizing JavaScript libraries for enhanced user experience.
Personal Project: Experimented with building a point-of-sale system, showcasing his initiative and technical curiosity.

Skill Proficiency and Tools:

Technical Skills: Proficient in Vue.js (including Composition API), TypeScript, JavaScript, and Supabase. Has exposure to PDF.js for rendering and manipulation, and a foundational understanding of JavaScript libraries like Konva.js.,
Programming Language: Nuxt3, Laravel, PHP, NodeJs, NestJs
Development Practices: Advocates for using TypeScript to minimize runtime errors, demonstrating an understanding of best practices in software engineering.
Additional Expertise: Experienced in building modular applications and optimizing UI components for better user interaction and performance.
Other Tools: ChatGPT, RingCentral, Supabase, Restful API, Git, Github, BitBucket, Twilio, SendGrid, Kartra, Everwebinar, Zapier, IpApi, Vimeo, Zapier, Wordai, Copyscape, Textgears, Dropbox, Facebook Pixel Helper, Facebook Conversion API, Google Tag Manager Manager, Google Ads, Primevue, Vuetify, Element UI, Trello, Zoho, Unfuddle
Hosting Providers & Domain: GoDaddy, Laravel Forge, Digital Ocean - Droplets, App Platform, Storage, Networking DNS Configuration, AWS - Amplify, S3 Bucket, EC2, Route53

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors

Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.

Behavioral Summary

Hergen is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselsh and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so

Employment History

Full Stack Developer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2022 to December 2023 (23 Months)

Duties and Responsibilities:

Develop, maintain, manage servers and build restful APIs.
Build a full stack webinar app from the ground up. Tech stack used Laravel, Nuxt, Vue, Typescript, Primevue, Primeflex, Primeicons and Mysql.
Integrate 3rd party apis such as Everwebinar, IpApi, Vimeo, Hubspot, Kartra, ClickFunnels, Zapier, Maropost, Meta Pixel and Conversion Api, Google Ads conversion tracking, Google Enhance Conversion Api and etc.
Introduce and suggest to IT manager the use of Laravel Forge to help organize and simplify management of servers. Previously, the company just using the old fashion way ssh to servers.
Deploy web apps from AWS to DigitalOcean using Laravel Forge to provision servers. We used AWS services such as Amplify, EC2 Instance and Route 53 but then later on moved to DigitalOcean because of AWS having issues where it removes url queries like utm trackings. Which is very important for marketing purposes.
Create apis and endpoints for the manychat bot to consumed, fronted page consumption and funnel platforms like Kartra and Clickfunnels

Full Stack Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

March 2021 to December 2021 (9 Months)

Duties and Responsibilities:

Add and update features, fix bugs, maintain, manage servers, code reviews
Design and improve database schema and table structures.
Making sure the table relationships are in place and optimized by adding primary keys, foreign keys and indexing to improve data integrity and security
Add features and fix bugs to the frontend and backend on a Job Portal site. Tech stack used Laravel, Vue, Node, Express, Element UI, Bootstrap, Vue and MySQL
Create API's and endpoints for the frontend to consumed.
Integrate 3rd party API services such as Sendgrid, Twilio, IpApi and etc.
Doing code review before pushing to staging and production environments.
Deploy web app to Vultr as hosting provider and GoDaddy for DNS.
Helping out and mentoring junior developers.

Full Stack Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2018 to February 2021 (37 Months)

Duties and Responsibilities:

Add and update features, fix bugs and maintain web apps
Brainstorming ideas and suggesting features to Team that would help the web app improve user experience.
Add features and fixed bugs to the Financial web app. Tech stack used Laravel, Nuxt, Bootstrap and MySQL.
Design and improve database schema and table structures.
Making sure the table relationships are in place and optimized by adding primary keys, foreign keys and indexing to improve data integrity and security.
Doing code review before pushing to staging and production environments.
Helping out and mentoring junior developers.

Web Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

July 2017 to December 2017 (5 Months)

Duties and Responsibilities:

Develop, design and maintain web app.
Create the article web app from the ground up. Tech stack used Laravel, Vue, Bootstrap, jQuery and MySQL
Design database structure, apply table relationships, add indexing, primary keys, compound keys and foreign keys for data integrity and security.
Brainstorming ideas and suggest features to client that would help improve user experience
Integrate 3rd party API services such as zapier, wordai, copyscape, textgears, dropbox and etc.

Web Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

July 2016 to July 2017 (12 Months)

Duties and Responsibilities:

Develop, design and maintain web app.
Sit with clients and discuss the requirements.
Create a hotel web app from the ground up. Tech stack used Laravel, Vue, Bootstrap, jQuery and MySQL.
Design database structure, apply table relationships, add indexing, primary keys, compound keys and foreign keys for data integrity and security.

Programmer

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2015 to May 2016 (13 Months)

Duties and Responsibilities:

Develop, design and maintain web app.
Create the company content management system (CMS) from the ground up. Tech stack used PHP, Bootstrap, jQuery and MySQL
Design database structure, apply table relationships, add indexing, primary keys, compound keys and foreign keys for data integrity and security.

Intern

Industry:

Computer / Information Technology (Software)

Employment Period:

October 2013 to March 2014 (5 Months)

Duties and Responsibilities:

Develop, design and maintain web app.
Create the company content management system (cms) site from the ground up. Tech stack used PHP, Bootstrap, jQuery and MySQL.
Design database structure, apply table relationships, add indexing, primary keys, compound keys and foreign keys for data integrity and security.

Web Developer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

March 2023 to November 2024 (20 Months)

Duties and Responsibilities:

Translate Figma designs into a working frontend user interface (UI). Tech stacks used: Nuxt, Vue, Nuxt UI, Tailwind CSS and Typescript
Consumed backend API's to frontend. Modules in charged: Drugs and Pharmacy CRUD operation, AI Chat integration (Open AI model: 4o mini), Communications integration (RingCentral: voice call recording, video call and transcripts), Calendar integration (contains list of appointments or events for consumer and agent), Activities CRUD operation and more.
Handled some backend stus using NestJS (node) to create API endpoints for features: Communications, AI Chat, Global AI Chat, Calendars and Activities.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 29, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Laravel, Vuejs, TypeScript, PHP, JavaScript, RESTful, Rest API, OOP, Node.JS, next.js, HTML5, CSS3,

INTERMEDIATE ★★

DeploymentDigital OceanAWS

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15940430935
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: macbook air
Processor: m3 chip
Operating System: MacOS X

All-inclusive Rate: USD $8.16/hr

CHRIZZEL

Candidate ID: 542603

Customer Support Email Support Agents Chat Support Agents

ADVANCED

Data Entry, Salesforce CRM, Customer Service, Email management...

INTERMEDIATE

Internet Research, Microsoft Tools, Sales, Canva...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Chrizzel has been working for almost 5 years as a Customer Service Representative within the BPO industry. She holds a bachelor's degree in Elementary Education with a specialization in early childhood. In 2020 she was awarded as a top- quality performer and CSAT performer.
She supported the following tasks:
- Technical Support
- Email Management
- Chat Support
- Sales
- Order Management
- Billing
- Refunds
- Data Entry
- Live Chat
She was exposed to different tools and applications such as Salesforce, Cisco, MS 365, and Discord.
With basic knowledge using Zendesk and Canva.
She can start immediately for any full-time position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Teaches and shares; often working collaboratively with others to help in any capacity.
Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Chrizzel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Chrizzel gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Employment History

Sales & Messaging Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to January 2024 (26 Months)

Duties and Responsibilities:

Providing solutions for new and existing Australian customers with their inquiries regarding their Telco services:
- Add new/modify/disconnect internet, mobile plans, subscriptions, devices, etc.
- Order inquiries, plan inquiries, processing orders
- Billing, accounts, payments, refunds
- Outages, network issues, app issues
- Complaints
Assisting with basic troubleshooting and technical support for customers experiencing service issues
Assisting customers with sales. Offering services that suit the customers' needs.
Navigate through multiple systems and customers whilst maintaining customer engagement through messaging (also providing updates through email).
Documenting customer interactions, updating database, and creating tickets. Salesforce CRM
Appropriately referring/transferring customers to relevant team which are out of messaging scope.

Online Proctor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to March 2021 (29 Months)

Duties and Responsibilities:

CSR Level 3 Proctor
Assisting test-takers with their exam
Providing technical support to test-takers
Help Desk representative -Proctoring test-takers from VIP institutions **
Provide a sequence of services for all test takers once they have entered their exam through the exam submission and logging-out process.
Responsible for the service levels and monitoring of all test takers as they complete their exams online.
Maintain the integrity of the exam process as committed to all institution partners.
Partners with all operation support teams to further assist test takers and institutions in the event of technical challenges or any other issue that prevents the ability to complete a scheduled exam

Email Support

Industry:

Banking / Financial Services

Employment Period:

March 2024 to January 2025 (9 Months)

Duties and Responsibilities:

Provide clear and professional responses to customer queries regarding credit repair services, account issues, and other related topics.
Verify validity of documents.
Accurately document interactions, feedback, and resolutions in the company’s customer relationship management (CRM) system or other tracking tools.
Offer detailed information about Credit Glory’s services, policies, and procedures to assist customers in understanding and utilizing their services effectively.
Identify and escalate complex or unresolved issues to higher-level support or management as needed.
Maintain high standards of communication and service quality, ensuring that responses are accurate, timely, and aligned with company guidelines.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary Education

Graduation Date:

June 24, 2018

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Data Entry, Salesforce CRM, Customer Service, Email management, Chat Support, Internet Browsing,

INTERMEDIATE ★★

Internet Research, Microsoft ToolsSalesCanvaMicrosoft OfficeTrello

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: HP
Processor: AMD Ryzen 5 4500U with Radeon Graphics
Operating System: Windows 11

All-inclusive Rate: USD $8.65/hr

Carolyn

Candidate ID: 542051

Customer Support Back-Office Administrators

ADVANCED

Action Plans, Administrative Support, Administrative Skills, Analytical Skills...

INTERMEDIATE

B2B, B2C, B2B Calling, B2C Calling...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Carolyn is equipped with at least a decade in the Call Center industry, demonstrating a broad range of skills relevant to the Customer Service, Administrative, Social Media and Digital Marketing Manager role. She specializes in customer service, technical support, and executive services. She has demonstrated a strong ability to handle complex client interactions, provide technical troubleshooting, and manage e-commerce operations.

Skills and Expertise

Customer Service: Exceptional at handling inquiries via phone, chat, and email, resolving issues promptly, and managing escalated cases.
Technical Support: Proficient in troubleshooting device-related challenges and providing comprehensive support for various technical issues.
Multitasking: Efficiently manages multiple tasks, including order processing and data entry.
Team Collaboration: Experienced in monitoring and coaching team members, conducting meetings, and fostering effective communication.
Communication Skills: Strong written and verbal communication, adept at interacting with stakeholders, clients, and team members.
Problem-solving: Effective in resolving customer issues and providing solutions to technical and service-related challenges.
Data Management: Skilled in maintaining accurate customer records and generating detailed reports.
Attention to Detail: Ensures accuracy in all tasks, from order processing to financial transactions.
Remote Support: Provides efficient support through remote access tools, managing customer interactions remotely.
E-Commerce Operations: Manages order processing, inventory, refunds, invoices, and payments, ensuring smooth operations.
Chargeback Handling: Experienced in processing and managing chargeback disputes.
Domain Management: Registers and updates domain settings, handling renewals and related support.
Order and Inventory Management: Ensures accurate and timely processing of orders and collaborates with warehouse teams for stock availability.
Basic Accounting: Handles financial transactions and reporting.
Graphic Design (Basic): Creates basic graphics and utilizes design software.
Compliance and Documentation: Adheres to company policies and maintains accurate documentation of interactions and transactions.
Project Coordination: Manages timelines and deliverables, coordinating with multiple teams and stakeholders.
Report Generation: Creates daily, weekly, and monthly performance reports, highlighting key metrics.

Tools Experience

CRM Systems: Manages customer records, generates reports, and quotations.
Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Paint.
Google Suite: Uses Docs, Sheets, and Slides for collaborative work.
Adobe Photoshop and Canva: Basic graphic design and image editing.
Shopify Platform: Manages e-commerce operations and assists merchants.
Microsoft Azure and Intune: Manages device connections and support.
PowerBI: Basic familiarity with the tool.
Slack and Teams: Facilitates team communication and collaboration.
Zendesk and Connectwise: Manages customer support tickets and technical support.
Outlook: Manages emails and calendar tasks.
Jovi Chat: Provides chat support.
whois.com: Manages domain registration and updates.
Xero: Handles financial transactions and reporting.
Shopify Apps and Amazon Seller Central: Manages various e-commerce tools.
Alibaba: Manages e-commerce and product sourcing.

Carolyn is available to work either Full-time or Part-Time.
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Drive to protect the company against risk by doing things in general accordance with established standards.
Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
Detail-oriented and helpful; works comfortably as part of a team and often checks work.

Carolyn is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Quiet and reserved in primarily social situations, this individual will express themself factually and specifically in talking about matters of which they have knowledge. With experience, will likely develop thorough, detailed knowledge and expertise in their particular field of training and experience.
Always sincere and cautious, Carolyn thoughtfully weighs multiple options before making a decision. They think through not only the options, but also the implications of those options, the possible implementation problems, and solutions to those problems. Given their keen analytical mind and a desire to make the right decision the first time, they’ll rely heavily on their knowledge and experience when making decisions, and will thoroughly research when they feel they need additional knowledge.
Carolyn takes responsibilities very seriously, to the extent of worrying a good deal about them. That concern, plus a strong desire to assure a quality outcome, combines to make them particularly sensitive to criticism of their work and very responsive to praise for work well done. While this introspective person is imaginative and gives much thought to their ideas, they are very cautious about expressing or acting on them unless they are sure they can deliver on those ideas. They can be relied on to make proven, well thought-out, solid improvements in areas that they understand well.

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2009 to April 2010 (11 Months)

Duties and Responsibilities:

Verify customers' insurance coverage, ensuring accurate and up-to-date information.
Check the network status of doctors and hospitals to provide information on coverage.
Communicate coverage details to customers, explaining benefits, limitations, and any applicable co-pays.
Provide billing information related to insurance policies, including premium details and payment options.
Verify coverage for specific medical procedures and prescriptions, offering clear explanations to customers.
Determine the extent of insurance coverage for medical expenses and prescriptions, outlining cost-sharing details.
Process claims efficiently, ensuring all required documentation is accurately submitted.
Update and maintain customer details in the insurance system, reflecting any changes in coverage or personal information.

Technical Support Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2007 to February 2009 (25 Months)

Duties and Responsibilities:

Effectively troubleshoot and resolve customer console issues, providing comprehensive technical assistance.
Coordinate and process repair or replacement requests for faulty consoles, ensuring a seamless customer experience.
Assist customers in connecting their consoles to the internet, addressing connectivity issues promptly and efficiently.
Provide in-depth support for game-related queries, offering guidance on game setups and troubleshooting.
Guide customers through the initial setup of their consoles, ensuring a smooth onboarding process.
Verify and communicate warranty information for customer devices, offering clarity on coverage and expiration dates.
Maintain accurate and detailed documentation for every customer interaction, ensuring a comprehensive support history.
Escalate complex or unresolved customer concerns to the appropriate department for further assistance.

Executive Service Specialist I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to July 2018 (2 Months)

Duties and Responsibilities:

Responded to and resolved customer inquiries through effective phone call assistance.
Provided comprehensive details on customers' phone insurance, guiding them through the insurance process.
Processed phone replacements for customers, ensuring a smooth and efficient transaction.
Troubleshot technical issues and concerns reported by customers, offering effective solutions.
Checked and verified customers' mobile plans, addressing any discrepancies or concerns.
Documented each customer interaction thoroughly, maintaining accurate and organized records.
Verified and processed phone insurance claims, adhering to company policies and procedures.
Refreshed customers' mobile connections to resolve connectivity issues promptly.
Escalated complex customer concerns to the appropriate department for specialized assistance.

Customer Service Reprensentative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2016 to June 2018 (18 Months)

Duties and Responsibilities:

Managed inbound phone calls and emails, addressing customer queries and concerns promptly.
Assisted customers in downloading and activating Microsoft licenses, ensuring proper usage.
Conducted troubleshooting sessions to identify and resolve technical issues for customers.
Thoroughly documented each customer interaction, maintaining accurate and organized records.
Initiated outbound calls for scheduled callbacks, ensuring comprehensive issue resolution.
Utilized remote access tools to troubleshoot and resolve technical issues on customers' computers.
Escalated complex customer concerns to the appropriate department for specialized assistance.
Verified the validity of customers' licenses, ensuring compliance with licensing agreements.
Provided customers with relevant resources and information for future reference.

Treasury Cashier

Industry:

Entertainment / Media

Employment Period:

April 2012 to August 2014 (28 Months)

Duties and Responsibilities:

Facilitate cash-in and cash-out transactions for chips, managing gaming tables, windows, and chip banks.
Conduct forex exchanges and handle deposit and withdrawal transactions for both mass and VIP players.
Manage and maintain the float in assigned windows, ensuring accuracy and compliance with gaming regulations.
Process fill and credit transactions for gaming tables, windows, the main bank, and chip banks for mass gaming and VIP.
Perform manual counting of cash received from tables and slot machines during EOD soft count procedures.
Process cash-out transactions for TITO tickets and handle buy-ins of TITO tickets.
Efficiently process gaming invoices and ensure accurate recording of junket player rolling records.
Handle credit card transactions and manage junket players' accounts, including processing commissions.
Ensure the accurate rollover of tables in the chip bank and maintain a balanced inventory of chips.
Process reports for Windows and chip banks, ensuring accuracy and compliance with regulatory standards.
Collect and distribute drop boxes for gaming tables and slot machines during EOD procedures.
Perform manual counting of the total amount of cash in each drop box, sorting cash bills, and inputting details during the soft count.
Verify and reconcile reports to ensure accuracy and alignment with PAGCOR's reporting standards.

VIP Cage Cashier

Industry:

Entertainment / Media

Employment Period:

September 2014 to December 2015 (15 Months)

Duties and Responsibilities:

Execute precise cash-in and cash-out transactions for chips, ensuring accuracy and compliance with gaming regulations.
Conduct forex exchanges for mass players and VIP players, managing currency transactions efficiently.
Handle the rolling and records for VIP/Junket Players, providing personalized service to high-value customers.
Register player memberships, facilitating a seamless onboarding process for new players.
Manage credit card transactions by adhering to security protocols and ensuring a secure gaming environment.
Maintain and manage the float in an assigned window or station, optimizing cash flow and liquidity.
Process the fill and credit for gaming tables, windows, main bank, and chip banks for Mass Gaming and VIP, maintaining accurate financial records.
Perform cash counting for received funds, reconciling amounts, and reporting any discrepancies.
Process the cash-out and buy-in of TITO tickets, ensuring smooth transactions for players.
Handle gaming invoices, ensuring timely and accurate processing of financial documents.
Open and close the assigned window, maintaining security measures and compliance with casino policies.
Process Junket and VIP player accounts, including commission calculations and accurate recording of rolling records.
Handle the rollover of tables in the chip bank, optimizing gaming table efficiency.
Ensure the balance and accuracy of the inventory of chips in the chip bank.
Generate and process reports for Windows and chip banks, providing financial insights to casino management.

Cage Cashier

Industry:

Entertainment / Media

Employment Period:

August 2018 to January 2019 (5 Months)

Duties and Responsibilities:

Managed cash transactions, ensuring accurate cash-in and cash-out procedures for casino chips.
Facilitated the handling of Junket accounts, including opening, closing, and processing payouts.
Oversaw the float of the assigned window, maintaining proper fund management.
Executed the opening and closing procedures of windows and chip banks in compliance with casino protocols.
Coordinated the rollover of tables, ensuring seamless gaming operations.
Assisted in Junket payouts, handling money deposits, and processing registrations for Junket employees.
Maintained accurate reports, meticulously balancing financial transactions to identify and resolve discrepancies.
Calculated commissions for each junket, ensuring transparency and accuracy.
Processed player memberships, handled Forex transactions, and managed deposit and withdrawal transactions.
Created detailed receipts for all financial transactions, maintaining a comprehensive record.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to December 2021 (34 Months)

Duties and Responsibilities:

Respond to and resolve customer inquiries via phone calls, chats, and emails promptly and professionally.
Monitor team statistics and quality assurance scores, contributing to overall performance improvement.
Provide comprehensive product knowledge assistance to team members, ensuring a high level of expertise.
Collate and send daily, weekly, and monthly reports to supervisors and managers, highlighting key performance indicators.
Facilitate team meetings, document Minutes of the Meeting (MOM), and discuss daily updates for improved communication.
Assist merchants in setting up online stores, guide through processes, and address challenges.
Document each interaction with merchants in detail and in a timely manner, maintaining accurate records.
Manage end-to-end processes for processing refunds, invoices, and payments for merchants.
Explain billing statements to merchants, ensuring transparency and understanding of financial transactions.
Provide technical support to merchants, assist with app installations, troubleshoot errors, and resolve issues.
Escalate merchants' concerns to the appropriate department for specialized assistance.
Assist in registering and updating merchants' domains, ensuring accuracy and consistency in CRM records.
Conduct outbound calls for disconnected calls, aiming to re-engage and resolve outstanding issues.
Guide merchants in uploading products to their online store, ensuring accuracy and optimization for online visibility.
Assist merchants in processing orders, returns, cancellations, and managing chargeback disputes.
Collaborate with merchants on payout-related issues, facilitating resolutions with payment processors.

Executive Service Specialist I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2010 to February 2011 (7 Months)

Duties and Responsibilities:

Register domains for customers, ensuring accuracy and adherence to registration guidelines.
Troubleshoot and provide timely resolution to customer concerns related to domain registration and settings.
Assist customers in updating domain settings, providing step-by-step guidance for seamless updates.
Process domain renewals, ensuring timely renewals to prevent domain expiration.
Handle refund and chargeback processes, addressing customer concerns with transparency and efficiency.
Proactively offer additional services to customers, enhancing their domain management experience.
Escalate complex customer concerns to the appropriate department, ensuring prompt resolution.

Virtual Assistant/Graphic Designer

Industry:

Retail / Merchandise

Employment Period:

December 2021 to February 2022 (1 Months)

Duties and Responsibilities:

Demonstrated expertise in promotional products by consistently delivering high-quality customer service.
Proactively managed all interactions, ensuring optimal efficiency and adherence to established protocols.
Collaborated cross-functionally with the warehouse team to achieve seamless workflow and project success.
Utilized strong communication skills to interact with stakeholders, clients, and team members, fostering positive relationships and delivering exceptional service.
Employed analytical and problem-solving abilities to tackle specific tasks or challenges, resulting in effective solutions and process improvements.
Upheld a commitment to provide excellent customer service, contributing to a positive and inclusive work environment.
Demonstrated adaptability and resilience in navigating dynamic work scenarios, showcasing the ability to thrive in fast-paced environments.
Executed administrative tasks with precision and attention to detail, consistently meeting or exceeding performance expectations.
Maintained up-to-date knowledge of industry trends and best practices, ensuring continuous professional growth and development.

Executive Services Specialist II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2022 to December 2023 (14 Months)

Duties and Responsibilities:

Proficiently manage order entries, ensuring accuracy and timely processing.
Assist customers in downloading software on their company-provided mobile devices, providing necessary technical support.
Respond promptly to phone calls, chats, and emails, addressing customer inquiries and resolving concerns efficiently.
Troubleshoot and resolve customer issues, offering comprehensive support for device-related challenges.
Coordinate with service providers to update customer accounts, ensuring smooth service delivery.
Maintain accurate customer records in the CRM system, updating information for effective communication.
Liaise with providers to update plans and services, addressing discrepancies promptly.
Troubleshoot customer devices with mobile providers to ensure optimal functionality.
Monitor order status with carriers and provide customers with real-time updates on their deliveries.
Generate and provide quotations based on customer orders, ensuring transparency in pricing.
Collaborate with the warehouse team to ensure stock availability and facilitate order fulfillment.
Connect customers with their respective IT departments for company-specific access and support.
Reach out to designated points of contact in client companies for additional features, specific device models, accessories, and shipping requests.
Update device connections in Microsoft Azure to ensure seamless integration.
Verify and update device insurance information, offering clarity on coverage.
Respond to voicemails promptly and conduct outbound calls for scheduled callbacks, ensuring proactive customer engagement.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

March 9, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Action Plans, Administrative Support, Administrative Skills, Analytical Skills, Analytical Review,

INTERMEDIATE ★★

B2BB2CB2B CallingB2C CallingBanking Systems

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15925435510
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Asus
Processor: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

QUINN

Candidate ID: 541710

Customer Support Technical Support Specialists Phone Support Agents Email Support Agents

ADVANCED

Customer Handling, B2B, Sales, Technical Support...

INTERMEDIATE

Telemarketing, Chat Support, Inbound Calls, Outbound Calling...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

Quinn has been working for 9 years in different local companies in BPO, and E-commerce industries. She handled different positions such as Cold Caller, Technical Support Specialist, Customer Service Representative, and Telemarketer. She worked with UK and US clients. Quinn supported the following task:
- Customer support
- Inbound/Inbound calls
- Technical support
- Chat support
- Order management
- Sales
- Social media management
She is proficient in Shopify, WooCommerce, CRM, and Microsoft tools.
Quinn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Quinn Eirish has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History

Customer service

Industry:

Others

Employment Period:

November 2021 to November 2023 (24 Months)

Duties and Responsibilities:

Excellent critical thinking skills.

Content moderator for tiktok

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to June 2022 (43 Months)

Duties and Responsibilities:

Filtering videos base on clients guidelines

Telemarketer / Customer Service / Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to September 2018 (42 Months)

Duties and Responsibilities:

Cold calling people using a given phone directory to sell products or solicit donations
Answering incoming calls from prospective customers
Using scripts to provide information about product’s features, prices etc. and present their benefits
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Cold Caller

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2013 to January 2015 (18 Months)

Duties and Responsibilities:

Cold call people using a given phone directory to sell products
Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information

Education History

Field of Study:

Business Studies/Administration/Management

Major:

HRDM

Graduation Date:

January 1, 2011

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer HandlingB2BSalesTechnical Support

INTERMEDIATE ★★

TelemarketingChat SupportInbound CallsOutbound Calling

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15884215450
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Generic Brand
Processor: Intel(R) Core(TM) i5-10500T
Operating System: Windows 10

All-inclusive Rate: USD $9.64/hr

Casandrah

Candidate ID: 541445

Customer Support Technical Support Specialists Phone Support Agents Email Support Agents

ADVANCED

Canva, Call Center Operations, Call Center Management, Outbound Sales...

INTERMEDIATE

Real Estate, Client Support...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Casandrah has been working for more than 10 years in different local companies in BPO industries. She handled different positions such as Executive Travel Agent, Customer Service Representative, Technical Support, Order Processing Specialist, Team Leader, and Supervisor. She has Bachelor's degree in Computer Science. Casandrah worked with US clients and supported the following task:
- Customer service
- Team coaching
- Inbound/Outbound Calls
- Chat support
- Email support
- Handled QA
- Technical support
She previously got promoted and handled a team consisting of 10-5 agents.
She is proficient in Macromedia Fireworks, Macromedia Flash 8, Adobe Photoshop, Canva, and Microsoft Tools.
Casandrah is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Casandrah Noba is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Employment History

Supervisor Team Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to June 2018 (47 Months)

Duties and Responsibilities:

For Team Performance: Continuous monitoring the customer experience while making sure that we as individual and as team are hitting the metrics/goal
Enable others to Act: Identify individual coaching opportunities and elevate them for the next level
Best Practice Sharing: Active participation to any meeting/calibration.
Sharing ideas, practices, and experiences on how to further improve both team and departmental performance.

Technical Support Circuit Designer High Bandwidth

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2013 to May 2014 (12 Months)

Duties and Responsibilities:

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Customer Service Associate Inbound

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2012 to September 2012 (6 Months)

Duties and Responsibilities:

Handling all inquiries about the bills of the customer; helping them to explain each charge which they think was not really clear to them
Processing monthly payments of the customer
Activating special features on their mobile handsets, landlines, mobile broadband

Executive Travel Agent Inbound

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2009 to August 2011 (25 Months)

Duties and Responsibilities:

Handling all aspects of bookings including airline, hotel reservations and car renting, and even attraction and services purchasing.
Prepared detailed itineraries upon bookings to ensure the accuracy of reservations and provided confirmation to clients

Team Leader / Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2019 to May 2021 (18 Months)

Duties and Responsibilities:

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

Team Leader / Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to December 2023 (35 Months)

Duties and Responsibilities:

Create action plans. Prepare for the day’s calling plan and conduct pre-shift meetings to share the direction to the team and inspire them
Share best practices with the agents, coach them on how they can improve and assist them in achieving their individual and team goals.
Share any call handling and QA feedback to the agents and coach them on how to address the opportunities
Motivate and inspire the agents, keep the team members engaged and support a positive team environment.
Handle escalated calls that the agents are unable to address from their end.
Identify performance drivers, present a solution, and address them.
Create agent development plans, track agent evaluation, keep proper documentation and initiate disciplinary actions when needed.

Dropshipper / Order Processing Specialist / Email Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to November 2019 (16 Months)

Duties and Responsibilities:

Acts as an information source on customer order processing and policies and
procedures.
Process returns and handle all other concerns of the customers
Prepare documentation and ensure compliance with regulations.
Coordinate internal questions, concerns, issues, and processes with appropriate
organization.
Recognize potential order problems.

Recruitment Specialist

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

January 2024 to August 2024 (7 Months)

Duties and Responsibilities:

Review and evaluate job applications to determine if applicants meet the minimum qualifications for the job.
Schedule and conduct interviews with qualified candidates.
Check references and perform background checks on candidates.
Negotiate job offers with candidates.
Keep track of hiring progress and maintain accurate records.

Executive Assistant

Industry:

Chemical / Fertilizers / Pesticides

Employment Period:

March 2024 to March 2025 (12 Months)

Duties and Responsibilities:

Answer clients’ concerns and question through email and phone calls.
Book the clients’ appointments and create invoices
Take minutes during meetings
Manage the calendars and emails of the CEO and OM

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

March 13, 2009

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Canva, Call Center Operations, Call Center Management, Outbound Sales, Inbound Collections, Customer Service, Team Management,

INTERMEDIATE ★★

Real EstateClient Support

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15823759463
Internet Type: DSL
Hardware Type: Laptop
Brand Name: Lenovo
Processor: i5
Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Fissan

Candidate ID: 541312

Accounting & Bookkeeping General Accountants

ADVANCED

Google Spreadsheet, Microsoft Excel, Bookkeeping...

INTERMEDIATE

Google Apps, Calendar Management, Email management, Graphic Design...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Rea is an Accountancy graduate with 10+ years of relevant experience. She was employed in a healthcare facility as an Accounting Staff. After 8 years, she was absorbed by its parent company and was promoted to Accounting Supervisor until the Manager post. She handled different businesses under the company such as supermarkets, real estate, and hotels. She left in mid-2019 to pursue remote work.
At present, she helps 2 local clients with their bookkeeping and social media management needs during weekends.
As an accounting professional, she performs the following:
- Local payroll
- Accounts receivable (debt collection)
- Accounts payable
- End-to-end accounting
- Tax compliance, preparation, and filing
- Preparation of financial statements
- Quarterly and monthly report preparation
- Bank reconciliation
- Book of accounts updating
She is an expert user of Microsoft Office Apps (Excel, Word, PowerPoint, Teams) and Google Workspace (Mail, Drive, Spreadsheets, Documents, Form) while intermediate in QuickBooks, Xero, Asana, Trello, Notion, Canva, and Adobe Photoshop.
She is certified in QuickBooks and Xero.
She can start as soon as possible.
She is amenable to a part-time or full-time role in any shift.

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors

Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
Works steadily at an even pace; most productive with fewer interruptions.

Behavioral Summary

Fissan Rea is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Unassuming, cooperative, agreeable, and particularly socially-focused; their understanding of others, and ability to get along well with them, are strong qualities. They are much less effective with complex work of a technical nature which requires exactness and accuracy with details. They can be very effective in situations that require frequent contact with others, communicating and collaborating, and understanding different viewpoints.

Employment History

Accounting Staff

Industry:

Healthcare / Medical

Employment Period:

August 2007 to September 2015 (97 Months)

Duties and Responsibilities:

Updates daily entries on accounts receivable and accounts payable ledger.
Preparation of voucher for expenses.
Summarizes total payroll of employees for month-end reports.
Other clerical task and data entries.

Accounting Manager

Industry:

Others

Employment Period:

October 2015 to April 2019 (42 Months)

Duties and Responsibilities:

Prepared reconciliation for monthly closing.
Ensured accuracy of Expense and Revenue reports.
Coordinated the full month end procedure including preparation of Financial reports.
Provided solutions for cost-reduction and sales increase.
Reviewed all ledgers and other working documents.
Preparation of Monthly, Quarterly and Yearly Taxes summary to be remitted.
Preparation of Value Added Tax working papers.
Checking of payroll summary.
Filing of taxes online through EFPS and offline through eBIR Forms.

Freelance Bookkeeper

Industry:

Others

Employment Period:

April 2019 to January 2024 (57 Months)

Duties and Responsibilities:

Performed all bookkeeping tasks for small entrepreneurs.
Handled payroll, monthly financial statements, taxes, and A/R, A/P.
Implemented QuickBooks system to cut record-keeping time by 30%.
Performs Internal Audit and External Audit if necessary.

Freelance Digital Marketing Specialist

Industry:

Others

Employment Period:

September 2022 to January 2024 (16 Months)

Duties and Responsibilities:

Ads and campaigns for a brand.
Creates graphic designs and contents for different social media.
Perform a full audit clients social media and give recommendations.
Make engagements on different social media platform of clients.
Optimize content for the website and social media platforms
Implement and analyze performance metrics
Provide internal reports on a regular basis
Work with various content formats such as blogs, videos, audio podcasts, etc.
Email marketing campaign to increase clients' sales.
Execute new and creative collaborations among technologies and platforms

Virtual Assistant SMM

Industry:

Healthcare / Medical

Employment Period:

November 2022 to May 2023 (6 Months)

Duties and Responsibilities:

Posting in Social Media to increase engagement and promote the clinic
Encode patient to EHR RXNT
Process Prior Authorization and confirm patient's insurance coverage.
Create spreadsheet for lead generation and CRM TOOLS what matters most.

Data Entry of clients information and payments

Industry:

Travel / Tourism

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

Accounts and bills payments processing.
Reconciliation of accounts in Xero.
Data Entry of clients information and payments.
Preparation and generation of Monthly

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accountancy

Graduation Date:

April 4, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Google SpreadsheetMicrosoft ExcelBookkeeping

INTERMEDIATE ★★

Google Apps, Calendar Management, Email management, Graphic DesignSocial Media ManagementGeneral AccountingXero AccountingQuickBooks

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15828500954
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Lenovo
Processor: Intel Core i3
Operating System: Windows 10

All-inclusive Rate: USD $6.69/hr

Shanylow

Candidate ID: 541278

Administrative Appointment Setters

ADVANCED

Airline Ticketing, Customer Service, Data Entry, Booking Assistance...

INTERMEDIATE

Call Handling, Contact Verification, Conflict resolution, Online Teaching...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Central Standard Time New Zealand Daylight Time Alaska Standard Time US Central Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

Shanylow has a bachelor's degree in education and graduated as Cum Laude. She described herself as Highly organized and resourceful Virtual Assistant with years of experience seeking to leverage my proven skills in communication, time management, and administrative support to streamline your operations and boost your productivity.
She was proficient in having these skills and tools:
- communication skills both oral and written.
- Time management and organization
- Administrative skills
- Technical Proficiency Strong Attention to Detail
- Teamwork and collaboration
- Time management and organization
- Problem-solving and critical thinking
- Adaptability and resilience
- Prioritization and planning
- Amadeus
- Citrix
- GDS
She has been an English Teacher for couple of months. Teaching (kids, young professionals, adults) in a clear term to build proficiency, and introducing ways to help them overcome language barriers.
She's been a Customer Service Representative for 2 years for 2 BPO companies. Working with Singapore Airlines booking, and handling customer's concerns, queries, and complaints. Working with Xirius XM account assists and solves customers' concern in a timely manner.
She has been a Medical Virtual Assistant for 1 year. Scheduling Appointments - Identifying and proposing suitable appointment times based on both the client's and the company representative's availability. Communicating clearly and efficiently to ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting. Data entry - managing patient data entry and performing patient record audits. Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.
Shanylow can start ASAP and open for full time roles.

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
Shanylow will most strongly express the following behaviors:

Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.

Behavioral Summary
Shanylow is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.

Employment History

Virtual Assitant

Industry:

Healthcare / Medical

Employment Period:

April 2023 to January 2025 (20 Months)

Duties and Responsibilities:

Scheduling Appointments
Identifying and proposing suitable appointment times based on both the client's and the company representative's availability.
Communicating clearly.
Ensure all relevant details are confirmed, including location, date, time, and purpose of the meeting.
Data entry: managing patient data entry, and performing patient record audits.
Ensuring patient data is entered accurately and securely in accordance with HIPAA regulations. dating calendars and scheduling tools to reflect new appointments.

Customer Service Representative

Industry:

Healthcare / Medical

Employment Period:

October 2020 to January 2023 (27 Months)

Duties and Responsibilities:

Ensured eligibility
Verified benefits
Checked claims status for patients, including those covered by Medicare
Medicaid and United Healthcare.

Customer Service Representative

Industry:

Entertainment / Media

Employment Period:

December 2019 to April 2020 (4 Months)

Duties and Responsibilities:

Timely and effective customer service.
Resolved issues
Built trust and loyalty
Leading to increased customer retention and positive feedback.

Customer Service Representative

Industry:

Travel / Tourism

Employment Period:

April 2018 to January 2019 (9 Months)

Duties and Responsibilities:

Dedicated Travel Account Agent for Singapore Airlines.
Provided exceptional customer service.
Assisting booking patients with resolving any issues and ensuring a smooth travel experience.

ENGLISH TEACHER

Industry:

Education

Employment Period:

January 2023 to April 2023 (2 Months)

Duties and Responsibilities:

Teaching (kids, young professionals, adults) in a clear terms
Build proficiency,
Introducing ways to help them overcome language barriers

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

March 21, 2018

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Airline Ticketing, Customer Service, Data Entry, Booking Assistance, Insurance Consulting,

INTERMEDIATE ★★

Call HandlingContact VerificationConflict resolutionOnline TeachingInbound Calls

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15830371123
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Acer
Processor: 11th Generation i5 8 core 2.40GHz
Operating System: Windows 11

All-inclusive Rate: USD $9.64/hr

Jason

Candidate ID: 540313

Customer Support Telemarketers Phone Support Agents Email Support Agents

ADVANCED

Customer Service Management, Coaching...

INTERMEDIATE

Microsoft, Google Apps, RingCentral...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Mountain Standard Time US Pacific Standard Time Alaska Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.60 per hour or $USD 1005.19 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

Jason worked for almost 15 years as a Senior Telemarketer, Customer Service Representative, Team Lead, and Lead Supervisor. He has Bachelor's degree in Political Science.
He supported the following tasks:
- TeleSales
- Telemarketing
- Customer Service
- Coaching Plans
- Audit
- Handling Escalations
Proficient with Microsoft Office, Ring Central .
He can start immediately for any full-time position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Teaches and shares; often working collaboratively with others to help in any capacity.
Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A pleasant and extraverted person, Jason is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jason gets along easily with a wide variety of people.

Employment History

Lead Supervisor Senior Customer Service

Industry:

Computer / Information Technology (Software)

Employment Period:

March 2017 to June 2025 (98 Months)

Duties and Responsibilities:

Developing individual coaching plans, providing resources and assistance to individual, audit, and handle escalation

Team Lead

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2008 to January 2017 (106 Months)

Duties and Responsibilities:

Team motivation by conducting orientation to sales process; developing individual coaching plans; providing resources and assistanc

Customer Service Representative CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2007 to March 2008 (3 Months)

Duties and Responsibilities:

Telephone Answering Service/Call Center/BPO Work Description : Determines requirements by working with customers.

Senior Telemarketer/Sales Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2007 to October 2007 (7 Months)

Duties and Responsibilities:

Identifies prospects by reading telephone and zip code directories and other prepared listings.

General Manager/Owner

Industry:

Retail / Merchandise

Employment Period:

October 2004 to June 2006 (20 Months)

Duties and Responsibilities:

Specialization: Marketing / Business Development

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

October 1, 1999

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Service ManagementCoaching

INTERMEDIATE ★★

MicrosoftGoogle AppsRingCentral

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: N/A
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: customized Desktop
Processor: Intel core i7
Operating System: Windows 11

All-inclusive Rate: USD $6.20/hr

Liean

Candidate ID: 539298

Customer Support Technical Support Specialists Phone Support Agents

ADVANCED

Customer Service, Customer Support, Customer Handling...

INTERMEDIATE

Customer Service Management, Salesforce CRM...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.20 per hour or $USD 1074.54 per month

Remote Staff Recruiter Comments

Liean has a bachelors degree in Computer Technology. She describes herself than can minimize her skills, quality assurance, training and working experience where she can bring into work her compassionate nature and caring skills for the betterment of society. She has been working for almost 5 years and exposed different kind of roles. Such as Technical Support and Customer Support under these companies - Alorica and Concentrix. She handled different kind of clients.
She was proficient in using these skills and tools:
- Multi-Tasking
- Good in Communication Skills
- Flexible and Hard Working
- Good in Public Relation
- MS Teams
- Avaya
- Amadeus
She has been a Technical Support for almost 2 years. Responsible in troubleshooting, fixed bugs and assist customers in their different kind of concerns.
She's been a Customer Support for 3 years and had 3 accounts. She was first part of financial account wherein she monitors collections, doing outbound call and making follow ups to payments. She got reprofiled to a retail account and did customer service tasks. Her final account was a travel account which she books and cancel flight for the customer and provide assistance.
Liean can start ASAP and open for full time and part time roles.

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
Liean Margarette will most strongly express the following behaviors:

Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.
Socially focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
Teaches and shares; generally interested in working collaboratively with others to help out.

Behavioral Summary
Liean Margarette is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Employment History

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2018 to November 2019 (21 Months)

Duties and Responsibilities:

To make sure to fix customer Desktop or Laptop.
Do trouble shooting
Provide customer service assistance as well

Collections and Customer Service

Industry:

Travel / Tourism

Employment Period:

July 2020 to August 2023 (37 Months)

Duties and Responsibilities:

Collect customer dept and booking flights
cancelling flight
changing their flights.

Education History

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER TECHNOLOGY

Graduation Date:

June 5, 2017

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Customer Service, Customer Support, Customer Handling,

INTERMEDIATE ★★

Customer Service ManagementSalesforce CRM

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15742844665
Internet Type: DSL
Hardware Type: Laptop
Brand Name: Dell
Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Operating System: Windows 11

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*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

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Employment Preferences

Remote Staff Recruiter Comments

Customer Service Executive

Business Development Executive

Customer Sales Executive

Customer Sales Executive

Sales Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Xero Bookkeeper

Accounting Controller

Accounting/VAT Claims Supervisor

General Accountant

Accounting Staff

Skills

Employment Preferences

Remote Staff Recruiter Comments

Generalist Accountant

Accounting Assistant

HR Associate

Accounting Specialist

Skills

Employment Preferences

Remote Staff Recruiter Comments

Full Stack Developer

Full Stack Developer

Full Stack Developer

Web Developer

Web Developer

Programmer

Intern

Web Developer

Skills

Employment Preferences

Remote Staff Recruiter Comments

Sales & Messaging Agent

Online Proctor

Email Support

Skills

Employment Preferences

Remote Staff Recruiter Comments

Customer Service Representative

Technical Support Agent

Executive Service Specialist I

Customer Service Reprensentative

Treasury Cashier

VIP Cage Cashier

Cage Cashier

Customer Service Representative

Executive Service Specialist I

Virtual Assistant/Graphic Designer

Executive Services Specialist II

Skills

Employment Preferences

Remote Staff Recruiter Comments

Customer service

Content moderator for tiktok

Telemarketer / Customer Service / Technical Support Specialist

Cold Caller

Skills

Employment Preferences

Remote Staff Recruiter Comments

Supervisor Team Leader

Technical Support Circuit Designer High Bandwidth

Customer Service Associate Inbound

Executive Travel Agent Inbound

Team Leader / Supervisor

Team Leader / Supervisor

Dropshipper / Order Processing Specialist / Email Support

Recruitment Specialist

Executive Assistant

Skills

Employment Preferences

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

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Be the next success story!