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• Preparation and evaluation of documents, electrical drawings and plans to determine the scope of work. 
• Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements.
• Estimation of materials, costs, and labor required for electrical installations in residential projects. 
• Identifying cost and time constraints to optimize project progress.
• Maintaining electrical cost database. 
• Timely preparation and submission of correct and technically accurate electrical tenders

• Preparation of cost plans and value engineering to help the design team control the expenditure and to ensure that the project cost is kept within budget which involves liaising with architects, engineers, and subcontractors. 
• Responsible for providing supplier cost input during sales bidding phase and report back on cost performance to project team. 
• Collaborating with other Subcontract Program Managers in managing Subcontract Partner performance. 
• Develop negotiation strategies and lead formal negotiations (Price, Delivery, Terms & Conditions). 
• Preparation of tender documents, tender clarification, and tender report to provide a reliable basis on which to tender for proposal construction works and to create a comprehensive priced document, on time for submission. 
• Measurement and preparation of take-off Quantities which includes BQ measurement, handling of queries in completing the measurement, information dissemination to design consultants and preparation of necessary QA documents pertaining to BQ preparation to provide a strong basis for budgetary control and accurate cost reporting of the contract.
• Preparation and review of needed documents for ongoing variations in project’s progress such as RFAs and RFIs. 
• Monitoring of project progress and valuation of variations in the work during the contract.  Quantity and cost estimation of materials, fixtures, and labor required at site.

• Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications. 
• Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
• Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance. 
• Supervision of pulling, termination, and installation of Low & Medium Voltage cables. 
• Estimate Quantities and Schedule activities. 
• Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget

• Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment. 
• Estimate Quantities and Schedule activities. 
• Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.

• Review electrical project plans, drawings, and specifications to understand the project's scope of work.
• Preparation of accurate electrical estimates and determine the type, quantity, and cost of electrical materials, fixtures, and the labor required for the project's completion.
• Preparation and submission competitive project bids in accordance with established guidelines as well as participating in bid review meetings.
• Collaborate and coordinate with project managers, engineers, and subcontractors to gather relevant information and to optimize project implementation.
• Negotiate with suppliers and subcontractors to obtain favorable pricing.
• Review and validate vendor and contractor pricing for electrical works, ensuring alignment with project scope.

• Determined the best resolution for fraud and disputes claim initiated by customers by reviewing documents provided by merchants and cardholders and making crucial decisions that will benefit the cardholders, merchants and Capital One.
• Received calls for general inquiry displaying expertise in determining whether the customer has a disputed or fraudulent transactions.
• Providing optimal solution for the customer maintaining customer satisfaction.
• Training Mentor and Technical Expert Trained and supported end-users with software, hardware and network standards and use processes.
• Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

• Trained and supported end-users with software, hardware and network standards and use processes.
• Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Built long-term, loyal customer relations by providing top- notch service and detailed account and service information.
• Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Investigated and resolved accounting, service and delivery concerns.

• Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
• Create visually engaging posters and short video clips for social media advertisements.
• Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
• branded collateral to support sales and promotional activities.
• Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
• Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
• Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
• Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
• Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
• Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

• Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
• Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
• Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
• Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
• Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
• Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

• Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
• Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
• Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
• Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
• Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
• Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
• Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

• Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
• eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
• Develop visually compelling materials for business promotions, including but not limited to:
• Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

• Coordinate with departments to resolve client claims. 
• Provide necessary documents for life insurance claims. 
• Review policies, address client inquiries, and assist. 
• Verify completeness of received documents. 
• Collaborate across teams to track insurance applications.

• Customer Service Lead 
• Efficiently manage orders and deliveries. 
• Coordinate with dispatch for special requests. 
• Stay in touch with the fulfillment center regarding orders. 
• Manage invoices and refunds for damaged items. 
• Schedule home cleaning appointments.

• Offer customer support for mobile plan inquiries.
• Resolve billing disputes by reviewing phone history and policies.
• Suggest data plans and phone options for better service.

• Provide support to customers regarding their credit card account inquiries and assist with account maintenance. 
• Present eligible customers with suitable financial products.

• Manage a team comprising a minimum of at least 15 members.
• Collaborating with them and senior management throughout the entire process, encompassing goal establishment, performance execution, and attainment of predefined metrics.

• Prevent fraud through early detection. Recommend account blocking if it deviates from standards.
• Identify reasons for account restriction and follow company policies and AML criteria. 
• Monitor accounts not compliant with AML guidelines for potential blocking.
• Input non-compliant KYC accounts into global wanted individuals database (e.g., FBI, Interpol, OFAC)

• Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases.
• Schedule an appointment for attorneys. Ensuring data in CRM are correct.
• TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

• Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment.
• Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
• Monitor team performance, providing constructive feedback, coaching, and development opportunities.
• Auditing calls to see if it is following the call standard from the client.
• Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

• Lead, motivate, and coach a team of employees, fostering a positive and productive work environment.
• Delegate tasks effectively, prioritizing workload and setting clear performance expectations.
• Monitor team performance, providing constructive feedback, coaching, and development opportunities.
• Address employee concerns, resolve conflicts, and maintain a professional work environment.
• Ensure adherence to company policies, procedures, and safety regulations.
• Conduct performance reviews and recommend promotions or disciplinary actions as necessary.
• Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.
• Communicate effectively with team members, senior management, and other departments.

• Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices.
• Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities.
• Tailor training content to diverse learning styles and experience levels.
• Evaluate trainee comprehension through assessments and provide ongoing coaching and support.
• Stay up-to-date on product updates and industry trends, continuously refining training content.
• Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

• Diagnose and resolve a wide range of technical issues through phone, chat, or email support.
• Provide clear and concise instructions to guide customers through troubleshooting steps.
• Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary.
• Maintain a positive and professional demeanor while fostering strong customer relationships.
• Document interactions and track service resolutions to ensure optimal customer experience.
• Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

• Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies.
• Prepare accurate and competitive quotes tailored to individual client needs.
• Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines.
• Answer client questions regarding coverage, billing, and claims.
• Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. 

• Conduct outbound calls to promote and sell book bundles.
• Present promotional offers to drive sales.
• Collect and maintain accurate contact information for future campaigns.
• Assess customer preferences and recommend appropriate book bundles. Schedule appointments or facilitate customer connections with sales representatives.

• Assist customers with sending and receiving money transfers.
• Confirm transaction statuses and ensure funds are available for pick-up or delivery.

• Verify rebate eligibility by reviewing customer documents.
• Process and submit rebate applications accurately.
• Track rebate statuses and address customer inquiries.

• Provide detailed explanations of billing statements over the phone.
• Resolve account issues efficiently for redirected subscribers.

• Assess client eligibility for disability claims and gather necessary documentation. Schedule and follow up on appointments, keeping clients informed about claim status.
• Coordinate with the SSA Office and medical providers for updates and information.

• Collect and confirm vehicle pickup details from customers.
• Schedule and coordinate vehicle pickups, ensuring proper documentation.

• Handle membership and order inquiries via email and live chat.
• Manage membership tasks (reactivation, cancellations, payments, updates).
• Resolve member dissatisfaction and escalate issues when needed.
• Address hardware/software issues with fitness devices.

• Respond to email and text inquiries from members promptly.
• Process refunds, lift account suspensions, and notify members about overdraft limits.
• Assess eligibility for overdraft privileges.

• Organizing Case Files: Maintain and organize case files for easy access.
• Case Updates: Track case progress and deadlines, providing updates to case managers.
• Preparing Case Summaries: Help prepare summaries of legal documents for case managers.
• Case Preparation: Compile key case facts, medical records, and legal documents for case preparation.
• Drafting Legal Documents: Assist in drafting routine legal documents (e.g., medical and billing record requests)
• Reviewing Legal Documents: Ensure documents are accurate and properly formatted.
• Retrieving Medical and Billing Documents: Contact medical providers to obtain necessary records.
• Follow Up on Medical and Billing Requests: Ensure timely follow-up to avoid case delays.
• Follow Up with Health Insurance Companies: Confirm lien statuses and resolve any issues with health insurance companies.
• Confidentiality: Handle legal information and client data with confidentiality.
• Compliance: Ensure tasks comply with laws, regulations, and firm policies.
• Meetings and Appointments: Schedule meetings between attorneys and case managers.

• Proactively contact potential claimants to assess their eligibility for SSDI and SSI benefits by asking detailed questions about their disability, medical history, and work history.
• Receive calls from individuals seeking information or assistance with applying for SSDI and SSI benefits, providing them with clear guidance on the application process and eligibility requirements.
• Responsible for informing claimants of their disability claim status.
• Conducting follow-ups with the SSA Office to obtain the latest updates on disability claims.
• Updating claimant's contact details accurately and timely.
• Collecting and consolidating medical updates from the claimants.  Proactively communicating with claimants to request necessary information for the SSA office.
• Sending emails promptly to the relevant department, particularly for hearing-level cases.

• Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
• Developed and implemented effective recruitment strategies to reach potential candidates.
• Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
• Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
• Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
• Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

• Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
• Supported various clients, both technical and non-technical.
• Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
• Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
• Coordinated with line managers to schedule qualified candidates for interviews.

• Team Leadership and Support:

  • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
  • Formulated and planned effective recruitment strategies to place candidates successfully.

• Recruitment Process:

  • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
  • Supported various clients, both technical and non-technical.
  • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.

• Market Research and Communication:

  • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
  • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
  • Coordinated with line managers to schedule qualified candidates for interviews.

• Tools and Software Proficiency:

  • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
  • Utilized Boolean key strings and skill-set sourcing techniques.
  • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

• Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
• Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Resolving issues related to delivery riders, drivers, and warehouse personnel.

• Orchestrated end-to-end recruitment processes:
  • including candidate screening
  • initial interviews
  • candidate endorsement
  • ATS updates
  • creation of candidate profiles for client submission
• Other admin duties:
  • Resolved issues related to delivery
    • Riders, drivers, and warehouse personnel.

• Assisted our HR Director with various HR tasks.
• Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
• Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

• Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to our HR Director.
• Managed expat employees’ staff houses and facilitated the processing of their respective visas.
• Coordinated flight bookings for employees and management, along with hotel reservations.

• recruitment & selection
• learning & development
• timekeeping
• compensation & benefits
• employee & labor relations

• Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to the HR Head/Director.
• Acted as the HR Director’s Executive Assistant.
• Managed four branches of the salon brand, overseeing personnel schedules.
• Responsible for training schedules and creative demos for the salon’s carried brands.
• Filled in as the salon receptionist when the branch manager was unavailable.

And here are the tools you’ve used:

• Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
• Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
• Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
• Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
• Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

• Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved accounting, service, and delivery concerns.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved issues with Apple devices, service, and troubleshooting concerns

• Responsible for selling and managing a complete range of RingCentral products and services.
• Implementation of sales strategy through a comprehensive understanding of the sales process and developing consultative selling skills.
• Lead identification, qualification, and sales pipeline management.
• Manage sales life cycle from lead generation to close.
• Contribute to the highest levels of prospect and customer service satisfaction.
• Spearheaded the successful project: Digital Sales Accelerator, focusing on one-call close deals.
• Worked on providing implementation and maintenance support
• Worked with sales teams to help package, price, and optimize large transactions

• Worked as SDR for Opex Advisors (cold calling, appointment setter)
• Lead identification and qualification.
• Prospecting, nurturing leads, and appointment setting.

• Liaise with Consultants, Pre-site and On-site Coordinators, Drafting, and relevant personnel to ensure consistency in the document
• Perform detailed cost estimate and ensure that cost projection will be within the projected margin.
• Responsible for margin declaration and locking in of budget once the estimated cost has been approved.
• Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin.
• Responsible for any estimating issues that will arise after job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.
•  Proper coordination with the Sydney office regarding any estimation updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto.

• Liaise with Prestart, Drafting, and relevant personnel to ensure document consistency.
• Perform detailed cost estimate and ensure that cost projection will be within the contract budget.
• Checking of junior quantity surveyors' takeoff prior sending to Perth.
• Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
• Proper coordination with the Perth office regarding any hitlist, corrections, clarification or ambiguities to the job and any related documents thereto.

• Provide detailed takeoff estimates with visual diagram for wall, floor and ceiling insulation incl building wraps of residential and commercial projects to Australian clients (WA, NSW, Victoria, ACT, QLD)
• Analyze drawing, specification, and other requirements in preparation for comprehensive cost estimate
• Ensure that estimate comply with the Basix and Nathers
• Had been exposed to and trained in the cost estimation of projects from Allcastle Homes - Sydney and BGC Residential - WA.

• Conduct inspection on site to ensure all work is complying with the approved drawings and schedule
• Coordinate site works and design issues to project manager, and/or project’s consultant s and owner
• Evaluate/Reconcile assigned contractor and owner supplied materials (OSM) supplier billing
• Estimate materials/equipment for deductive and additive works reconciliation with contractor prior to issuance of change order

• Provide detailed takeoff es mates with visual diagram for insula on to Australian clients (WA, NSW, Material Engineer 1 Passer Victoria, ACT, QLD)
• Analyze drawing, specifica on, and other requirements in prepara on for comprehensive cost es mate
• Ensure that es mate comply with the Basix and Nathers Board Examination Passer
• Had been exposed to and trained in the cost es ma on of projects from Allcastle Homes - Sydney and BGC Residen al - WA.

• Liaise with Prestart, Drawing, and relevant personnel to ensure document consistency.
• Provide detailed cos ng analyzation and quantity take off
• Checking of junior quantity surveyors' takeoff prior to the locking of budget and creation of Purchase Orders.

• Responsible for any revision to quantities and cost due to variations, change in suppliers, answers to queries, if will be requested by Perth office.
• November 2017 Civil
• Proper coordintion with the Perth office regarding any hitlist, corrections, clarification or ambiguities
• Engineering Board to the job and any related documents thereto. Examination Passer

• Liaise with Consultants, Pre-site and On-site Coordinators, Drawing, and relevant personnel to ensure Design Coordinates Inc. consistency in the documents. 
• Perform detailed takeoff es mates and accurate cost projection SM Sta Rosa BPO Project
•  Attends to the Supervisor/supplier queries and raise additional orders or amend if necessary. Sta. Rosa City, Laguna
• Responsible for releasing of job to site that includes raising of Purchase Orders and approval of necessary expenditures that is outside the projected margin. August-November 2016
• Responsible for any es ma ng issues that will arise a er job release, including but not limited to the revision of quantities and cost due to variations, change in suppliers, answers to queries.: • Proper coordination with the Sydney office regarding any es ma on updates/changes, supplier price increase, site issues, or ambiguities to the job and any related documents thereto. 

• Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands.
• Responsible for Ad Ops (mounting & buying) for assigned brands.
• Campaign reporting and analysis.
• Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.

• Responsible for Paid Media Plan for assigned brands.
• Responsible for Ad Ops (mounting & buying) for assigned brands.
• Campaign reporting and analysis.
• Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients. 

• Responsible for copywriting for blog articles for assigned clients.
• Responsible for social media calendar creation for assigned clients.
• Responsible for Ads mounting (Facebook page likes, reach and Google search PPC)
• Responsible for creating TDKH for on-page SEO
• Responsible for Keyword Planning Ads Reporting and Google Analytics reporting for SEO clients.

• Responsible for copywriting for blog articles for assigned clients.
• Responsible for social media calendar creation for assigned clients.
• Responsible for creating TDKH for on-page SEO
• Responsible for Keyword Planning Google Analytics reporting for SEO clients. 

• Product Management
• Social Media

• Brand Marketing 
• Brand Management for the Flagship brands.
• Traditional Ad Buying
• Magazine, News Paper, OOH & Cinema Ads

• Running Google Ads. LinkedIn and Reddit Ads (Leads Generation) |
• Responsible for Google Business Profile, G2 and Capterra update.
• Ad hoc Facebook Ads (Awareness to Leads-Gen) |
• Running Email / Drip Campaign on HubSpot
• Landing page optimization on HubSpot
• Zoom webinar marketing
• On-page SEO optimization

• Manages Meta, Snapchat, Reddit & TikTok Paid Campaigns of Subway Canada
• Monitoring Campaigns, and campaign monitoring for Subway Canada.
• Lead the Social paid campaign for Subway which is Full-funnel (Awareness to Online sales)

• Responsible for spearheading Google Search for Leads Gen
• Responsible for Google Business Profile update.
• Ad hoc Facebook Ads (Awareness to Leads Gen) |
• Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB, Google, Linkedin for local and few US clients.

• Manages the production team (SEO, PPC, Socials) on a daily basis.
• Strategy-building for VIP clients
• Deliver SEO service and Leads Gen ppc campaign to Reators / real-estate agents in the west-coast

• Responsible for Digital Media Strategy and Paid Media Plan for Business Development team (pitches) and assigned brands
• Responsible for Ad Ops (mounting & buying) for assigned brands.
• Campaign reporting and analysis.
• Experienced in Brand Awareness, Traffic, and Lead Campaigns in FB and Google for local clients.
• Media Officer
• GetHooked 360 Inc. | Feb 2018 - June 2020
• Responsible for Paid Media Plan for assigned brands
• Responsible for Ad Ops (mounting & buying) for assigned brands.
• Campaign reporting and analysis
• Specialised in R&F (brand awareness) campaign in Facebook and Google for local clients.

• Responsible for Paid ads ads and leads Nurturing of Manila as an Internal Brand
• Meet clients for campaign briefing with the sales team.

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation
• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
• Correct any errors or inaccuracies in a timely manner
• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling

• Resolve customer’s accounts and bill complaints via phone an email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.