Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Maintain, troubleshoot and repair all equipment in End of Line production area including Auto Frame Loader robot sequence programming.
• Also Responsible for the ESD grounding of working tables, machines, and other equipment being used in production.
• Responsible for wiring installation of machines during relocation.

• Responsible for all issues encountered on Singulation Station.
• Create a program used for new product on Singulation Station.
• Responsible for buy-off of machine and new product on Singulation Station. Also Responsible for new product innovation in the department.
• Build and implement Skill Test and training module for technicians that will be assigned to Singulation Station.

• Manage technicians and engineers on repair and troubleshooting.
• Responsible for manpower schedule for Maintenance and Work Order.
• Implement Project Study new machines, projects, or renovations.
• Prepare and manage documents for Engineering Department and enhance old guidelines and procedures existing in the department.

• Design Panel Diagram using Autocad Software
• Design Wiring Diagram “Point to Point” and “Detailed”.
• Modification of P&ID
• Prepare all Instrumentation & Control documents and drawings needed by senior engineers.

• Nansemond Waste Water Control System - New York, USA 
  • Design Control System wiring diagram and Instrument hook-up  diagram. 
• Croton H Control System - New York, USA 
  • Design Control System wiring diagram and Instrument hook-up diagram.

• Develop and Edit PLC and SCADA/HMI programs.
• Commission and Implement project including preparation of all documents for every project.
• Provide any kind of Technical Support on different Industries.

• Diverter and Packaging Upgrade Project for Cracker Line 
  • Install additional conveyor and modify pathway by using diverter system for Cracker Line Rejection System. 
  • Modify packaging parameters to attain good finish product. 
• Wyeth Dryer Monitoring System
  • Install and Modify Product Monitoring for their barcode system. 
• PLC Maintenance 
  • Perform Preventive Maintenance activity to their control system and do backup of their current PLC program. 
  • Modify program base on the end-user preference parameters.

• Act as Instrumentation Design Engineer for some of the projects and Lead Control System Engineer at the same time.
• Manage project deliverables and designate it to respective engineers for their work with accordance to Project timeline. Identify and dictate right control system for each project.
• Design and prepare all Instrumentation Control Systems deliverables such as P&ID, HAZOP Plan, Instrument Hook-up Diagram, Control System Block Diagram,  functional Description, Schematic Diagram, Sequence Logic Diagrams, System Control & Interlocks Schedule, Pneumatics & Hydraulic Control Schematic, System Architecture and other Instrumentation & Control Systems Deliverables.
• Provide troubleshooting assistance to site operation and proper solution.
• In-charge with the development of Automation System for every equipment and solutions

• Blayney Filter Machine Integration - New Crest Mining - Orange County, NSW, Australia 
  • Integrate manufactured Filtration Machine to their existing control system. 
• Filter Machine Integration - Maeden Alumina Mining – Saudi Arabia 
  • Install and Integrate 3 manufactured Filtration Machine to their  existing control system. 
• GE Turbine Skid Module, Controls and Instrumentation  - Clients from Belgium, China, Australia, Malaysia, New Zealand and Middle East Countries. 
  • Install instruments and control system base on clients different Functional Description of the Skid.

• Lead the Instrumentation & Control Group in maintenance of all equipment in the plant.
• Lead the group in troubleshooting, repair and monitoring of all equipment specially those automated related equipment like Motor Controls, Servo motors and drives, VFD, Instruments, PLC, HMI / SCADA, Measuring, Metering and Controlling Devices, Pneumatics / Electro-Pneumatic devices and other similar devices in the process and utilities equipment.
• Responsible on all Instrumentation and Automation projects in the plant.
• Responsible on spare parts management and safety process of the plant. P
• Participate on every HAZOP and HACCP as representative and Team Leader of Instrumentation and Control Team.
• Participate on the review of the P&ID used in the plant for the Process Control and Instrumentation side.
• Responsible for Training and development of technicians in the plant.
• Perform as Factory Leader and help the whole company achieving its Yearly Performance by supporting all WCM targets and KPIs .

• Plant Capacity Expansion Project 
  • Relocate equipment and install additional production lines for the capacity expansion. 
  • Prepare drawing layout of all the equipment and conveyors that will be moved and install based on actual dimensions. 
  • Evaluate designs of the conveyors system. 
  • Evaluate every Control System that will be used in the project based on PFD, P&ID and Functional Description that been prepared before implementation. 
  • Installations includes 2 New RUF Machine, Big Drum Cone Line with Kuka Robot for Packaging, 2 Hardening Tunnel, 10 Ageing Tanks, 1 New Conveyor system for 4 Production Lines and Instrumentation & Controls from Mix Plant to Packaging Area. 
  • Relocation of Flexline Tub Filling Line, Versaline Stick Filling Line, and RUF Tubline Machine including their corresponding conveyor system. 
  • Installation of X-ray Machines, Carton Formers and Check weigher for each conveyor system corresponding to each filling lines need.
• Process Integration for Rocket Jelly Product 
  • Integrate additional Accessory Equipment such as Conveyors, Choco tanks, Steam line, and Conversion kits (End Seal, Fin Seal and Wrapper Folding Box for packaging and Ice Cream Molds). 
  • Assess accessory equipment`s floor layout and install it w/out affecting existing process of the production line. 
• Ice Cream Mix Match Project 
  • Automating the monitoring of the mixes and controlling the pump to reduce Ice Cream Mix waste. 
• Ammonia Plant SCADA and Instrumentation 
  • Installation of New Instruments to the plant. Replacing old/malfunctioned instrument base on functions needed for the automation. 
  • Integration of all equipment in the Ammonia Plant for Monitoring and Minor Controls. 
• Cone and Tub Line Controls Upgrade 
  • Upgrading of Control System and Mechanical Stations of the Ice Cream Filling Line for Cone and Tubs. 
  • Replace and Install New Conveyor System for the Filling lines to the Hardening Tunnel base on the layout that we prepare. 
• Cone Vision System
  • Install Vision System and Integrate it to the Machine`s reject system for cone packaging quality. 
• Mix Plant Control System Upgrade 
  • Upgrade existing Hardware setup for PLC-CPU to Redundancy setup. 
  • Upgrade existing SCADA system and includes additional  instruments and other equipment added to the Mix Plant process.

• Spearhead Automation Projects and act as Project Manager.
• Provide technical support for the clients in SEAA Region.
• Manage all activities of Automation Department and make sure all activities are distributed accordingly.
• Act also as the Business Development for the Philippines. To acquire projects in the Philippines and to create opportunities in terms of Automation.
• Develop partnerships with Automation OEMs and support them on their internal projects.
• We do projects in Different Industries from Manufacturing and Grains Processing. We cater Process and Equipment optimization from Material Handling up to Product Packaging.
• We provide different types of Automation and MES solutions to different Industries according to their need and resources.

• SCADA and Controls Integration - PT Golden Gran Mills, Indonesia 
  • Replace existing Centralized Control System and SCADA of the plant with a new System based on Functional Description. 
  • Install new Control Panels that includes new PLC and VFD for the controls of the conveyors and sifter. 
• Plant Integration System - Golden Bay Grand Terminal, Batangas, Philippines 
  • Integrate new conveyor system that integrating 2 Plant with modification on its safety protocol. 
  • Modify SCADA system base on the additional conveyors added to the plant w/out affecting the interlocks of the process. 
• MCC Installation and VFD Integration - Citigroup, Bangladesh 
  • Replace existing MCC with new VFD installed for the conveyor and sifters. 
  • Modify existing Control System for the variables and parameters need to the new installed VFDs. 
• Waste Water SCADA System - Intermalt, Vietnam 
  • install new Control System for their waste water base on the Functional Description of the end user. 
  • Modify P&ID base on the changes that clients need.

Implement OT Cybersecurity program to the assigned company and provide proper documentation for the said program.

I managed the whole company in the Philippines for Operation and support to other affiliated companies worldwide.

• Identify, analyze, and create business processes through task organization and automation that help accomplish business objectives and reduce repetitive tasks 
• Develop best practices for business process improvements 
• Assist in making business decisions relating to system implementation, modification, etc.
• Develop and maintain business process documentation that will be used as a reference for QA, training documents, project management, etc. 
• Present analysis, solutions, and business cases to senior management
• Coordinate with other teams to develop business process requirements

• Responsible for the development and project management of digital marketing campaigns, website development, and agency website; 
• Create, set standards, and run quality assurance checks to ensure PPC Campaign conversions;
• Create funnels to drive leads to convert to our client's website
• Analyze PPC/SEO reporting to drive KPIs and optimize campaigns;
• Develop work processes to ensure optimum team performance;
• Oversee projects and supervise day-to-day operations, communicate deadlines and objectives to team members; 
• Generates and presents detailed Monthly Business Reports to clients.

TEAM LEAD

• Responsible for the development and management of digital marketing campaigns for different property managers;
• Set standards and run quality assurance checks on SEM Text Ads;
• Analyze SEM/SEO reporting to drive KPIs and optimize campaigns;
• Develop work processes to ensure optimum team performance;
• Lead, mentor, and train a team of Digital Marketing Analysts;
• Oversee projects and supervise day-to-day operations, communicate deadlines and objectives to team members;
• Generates and presents detailed Monthly Business Reports about team performance and goals to the Executive Committee;

DIGITAL MARKETING ANALYST

• Implementation of online marketing campaigns;
• Monitor website performance and provide accurate and timely reports to management and clients;
• Perform detailed site audits;
• Conduct extensive keyword research and analysis;
• Set up client websites optimized for Google My Business/Bing Places;
• Create and manage analytics accounts for clients and set up conversion tracking;
• Analyze website metrics using Google Analytics to form a plan of action to ensure successful growth of websites;
• Devise link-building tactics and strategies;
• Manage webmaster tools and update pages as necessary;
• Keep abreast of the industry news and trends

• Develop and manage media strategy and execution of various online campaigns;
• Assess user behavior and activity with online media consumption

Implementation of online marketing campaigns for clients
▪ Monitor overall website performance and provide accurate and timely
reports to client
▪ Perform detailed site audits
▪ Conduct extensive keyword research and analysis
▪ Online reputation management

Project Management: 

• Conducts client deep-dive video meetings to better understand their processes and identify pain-points to find a way to automate them.
• Mapping client’s process in Miro and create a flowchart for the automation engineers to refer to in creating the system.
• Coordinate with the internal automation team the technical requirements of the project.
• Coordinate with clients on updates of the client and make sure that they are happy.
• Use Agile in managing the project to make sure that every section is working flawlessly before integration in the system.
• Create SOPs of the automated process on how to modify and troubleshoot the system.
• Conduct onboarding session and training to clients.

SEO Management:

• Conducts SEO audit on a regular basis of the Outsourcing Angel website. 
• Provide SEO recommendations to improve the website’s lead generation and ranking performance.
• Create content strategy and funnel design to improve the website’s visitor quality. Create and improve SEO dashboard for easy recommendations and decision making.
• Conduct keyword research to target the right keywords and reach the right audience

• Coordinate with affiliate websites for updates;
• Manage new content uploads and ensure the quality of web pages

• Lead the development and execution of link-building campaigns for a network of websites
• Devise ethical link-building strategies and oversee proper execution
• Create social network profiles; submit articles to directories, press release submission
• Conduct keyword research and referring keyword analysis
• Monitor overall website performance and provide accurate and timely reports to stakeholders of WSI Milton
• Prepare monthly accomplishment reports for work done on a network of websites under WSI Milton

• Promote the site www.miniwargaming.com to have its Page Rank increase by site submission. • Re - writes articles from war gaming forums and submit in the article directories. • Worked on the accounting department for the filing of Cash vouchers and Payment vouchers for auditing.

2007- 2012 Link Builder • Search Engine Optimization and Link Building. Manual Submission, Search engine Submissions, Meta Tag Optimization, Page Title Optimization, Link Popularity, Keyword Research & Analysis, Online Competitor Analysis, PPC, Search engine Position Reporting, Article Writing, Article Submission, Blog Writing, Blog Submission, SEO Reporting.

Getting vital keywords to be on first page and on top 1 of google.au • Digital Marketing • PPC • On Page Local SEO • Install and Activate SEO Yoast • Claim Local Listing (Google FIRST) • Check existing citation / clean up • Check Competitors • Online Reviews • Enhanced Media • Update your social media • Use correct hashtags (#) • Post update regularly • Update the Google, Bing and Yahoo webmaster tools • Update the Google and Bing Analytics regularly • Update the crawl or the sitemap of the website every time there is a new post that was added on the website or on the blog

Handles all the Google Analytics reporting for customers, Google Webmaster Tools, and other SEO thing such as blog posting and social media updates. • Create and Updates the meta tags, meta descriptions of every web page so that it will crawl easily on Google rankings. • Updates the Keywords Ranking Report in this website https:// my.webposition.com/ and https:// www.awrcloud.com/ each month to know how the keywords are moving, if they were strong or weak each month. • Link Removal of spammy link from the websites of clients using the Google Disavow tool and sending letter to webmaster to remove the links on their websites. • Create a sitemap for every website that was updated so that the new page that was added will be crawled on the search engines. • Creating webshops for several customers.

Handles all the creation of website of customers from th e modifying of the selected theme to modifying of logo of the website. http:// chelseaparkbarbers.com/ http://phyllisiarossmusic.com/ http://djrichiepa ul.com/

• Creates lot of websites, webshops for customers for their ecommerce or web store. • Assists customers when their websites have problems or errors. Alex Sherman at Advantage Web Services

• Website building and maintenance thru Wordpress, Hosting (Godaddy, Marty, Hostgator, Siteground) • Creating Landing Pages using Clickfunnels, Convertri Funnels https://wealthbuildingway.com/ww2-2/ https://wealthbuildingway.convertri.com/damon1 https://wealthbuildingway.convertri.com/-chwca2 https://wealthbuildingway.convertri.com/ww3 https://wealthbuildingway.convertri.com/dpm1 https://crucialconstructs.convertri.com/jc1-forbes-native https://crucialconstructs.convertri.com/jc2-bloglike-native https://crucialconstructs.convertri.com/jc3-newslike-native https://wealthbuildingway.convertri.com/etv1 https://info.bdmteachertraining.com/gift1 https://wealthbuildingway.convertri.com/ra-irakit https://wealthbuildingway.convertri.com/free-gold-investment-kit https://wealthbuildingway.convertri.com/technicaltrader • Plugins installation and troubleshooting • Update blog posting using grammarly and link wheeling. • Integrating Landing Pages to Websites • Email Automation using Aweber On-Page SEO: • Come up with a list of on-page SEO needed to be changed on the website such as title tag, description tag, alt img tag, H1 tag • Post Blog Contents • Title Tags (USE Local keywords in the headers (H1 to H3)) • Minimum 50, maximum 60 Characters • Add your Business name to Title Tags • Add your best primary Keyword • Description • Write convincing and Overwhelming description. • Minimum 150 maximum 160 characters • Add important keywords o Unique from each page Keyword Research • Initial Keywords List • Keyword Expansion • Key Phrases for Tags • Final List of Keywords • Intent Keyword Research • Content Marketing • ChatGPT • Koala OffPage SEO • Search Engine Submission • Ping • Directory Submission • Social Bookmarking • Social Media Marketing • Image Optimization • Add Alt Text (use keywords) • Add Title Text • Content Optimization • Keyword Incorporation in content Social Media Optimization & Maintenance Linkedin Phase 1 • Account Set up • Search, Spy and Connect • Post Wall Update • Publish Articles • Manage Settings Facebook • Daily Posting • Join Related Groups • Like Related Fan Pages • Comments / Interact with other people posts • Use Hashtags • Ads (Available upon request) Website / Wordpress software and plugin updates • Website / Wordpress plugin installation, configuration and maintenance • Website SEO audits, reporting, configuration and maintenance • Metadata data, redirects, indexing, XML sitemap configuration and maintenance • Website speed and performance management • Website testing and maintenance • Website content management, post blog posts, create pages, edit copy and images etc • Google Analytics - setup, configuration, installation, reporting and maintenance • ClickFunnels, Convertri funnels

• Helping the Doers fixing their website problems • Fixing errors on the websites of the clients Doer • Digital Marketing Expert • SEO • Technical SEO • SEO Audits • Webmaster • Creating Lead Pages and Landing Pages • Using Go High Level platform • Social Media Manager • Aweber • Mailchimp • Facebook Ads • Canva • ClickFunnels

• Website Audit to check every error affecting the website • Creating Landing Pages • Creating webpages • Creating Ebooks and designing the cover photo • Webmaster • Knowledge on how to use SEO tools such as SEMrush, Ubersuggest, Screaming Frog, Website Auditor Freelance Projects

• The planning and execution of SEO strategy - research, copy, technical implementation & reporting. • Report on campaign successes and provide recommendations to improve performance • Delivering exceptional SEO results across local and international campaigns • SEO Campaign Audits and strategy reviews • Understanding of search engine algorithms and ranking methods • Experience with SEO industry programs, such as Google Analytics • Able to complete competitive analysis of other companies within the industry • Comfortable analyzing high volumes of data daily • Familiarity with WordPress or other content management systems • Use of SEO tools, SEMrush, Ubersuggest, Screaming Frog, Search Atlas, Ahref Outsourced Doers

Updating 15 GBP Profiles

Manage Shopify Store

Doing technical seo audits, on-page optimization, local SEO, content creation

• Preparing quotations from tender documents.
• Going through tender documents to confirm compliance, product selection.
• Generate quotation from price lists.
• Manage tender schedule and going through tender documents to confirm compliance product selection.
• Preparing quotations received from email for live projects.
• Preparing mechanical specification compliance report.
• Generate VSD price lists per specific customer.
• Preparing Project Delivery Sheet Schedule.
• Generate Tender Sheet Schedule for project monitoring purposes.
• Forwarding purchased orders and quotes to customer service sales for processing.
• Teaching newly hired electrical estimators.

• Review the bid documents which include electrical and auxiliary layout plans and material specifications.
• Estimate all the required electrical and auxiliary works of the project then prepare Bill of Quantities which includes labor and material costs.
• Prepare Request for Quotation to be sent to suppliers to determine the price of estimated materials based on design.
• Follow-up and accumulates different suppliers’ quotations for comparison of prices which will determine the best possible price considering budget cost but not suffering quality.
• Also prepare electrical and auxiliary drawing layout plans if there are any changes or modifications in the most recent updated architectural plans.
• Attend site inspections if there is new project for bidding, or for renovations, modifications, demolitions, dismantling and re-installation, etc., of electrical works.
• Supervise electrical sub-contractor for the implementation of the project.
• Perform related duties and responsibilities as assigned

• Review the bid documents which include plans and material specifications of the project required in design.
• Design and estimate Electrical and Auxiliary System which includes Single Line or Riser Diagram, Layout Drawing and estimated material take-off.
• Make an Estimate Sheet Summary and Scope of Works.
• Prepare the estimated material take-off in preparation for the Bill of Quantities that were itemized per system.
• Prepare Request for Quotation to be sent to suppliers to determine the price of estimated materials based on design.
• Follow-up and accumulates different suppliers’ quotations for comparison of prices which will determine the best possible price considering budget cost but not suffering quality.
• Prepare an arch file which compose of technical specs, bid documents, drawings, take-off & estimate sheets, request for quotations, and supplier’s quotation – for record keeping and future reference.
• Prepare bill of quantities and design drawings to be presented to engineering managers for approval of estimated costs which may include construction materials, equipment, devices, and labor costs.
• Attend bid meeting with the client for the coordination of the project.

• Check for compliance the submittal requirements of electrical works’ materials, fixtures, equipment and methodologies prior to delivery of materials. Checks the materials delivered and its workmanship. Reports any deviation or seemed contrary to the plans and specifications as against any accepted engineering standards taking into consideration the interest of the Client in terms of quality, economy and time.
• Prepares, understands and interprets engineering construction plans, cost estimates, specifications and other contract documents for proper implementation.
• Ensure compliance to the requirements through close physical inspection during the execution of the project and installation of equipment and materials by the Contractor. Records and issues corresponding memorandum for non-conforming works to effect appropriate rectification/corrective measures.
• Assist in the preparation of progress reports of electrical works in the project. Prepares necessary correspondence, daily inspection report and punch lists. Maintain records of changes and field notes. Prepare recommendations on approval of progress payments and change orders.
• Perform related duties and responsibilities as assigned

• Directly responsible for the repair & troubleshooting of test equipment.
• Conduct equipment audit.
• Make daily report.
• Help implement projects for the improvement of machine utilization with regards to productivity, quality, and human safety

• Perform operations of Engineering Run units before running actual production.
• Study the status of equipment performance in relation to the product that was being process therein.
• Make documents on how the process flow was done in the product.
• Solve problems encountered during operation.

• Provide lights and electrical power supply for video camera to be used during live coverage speech of his/her Excellency—The President of the Philippines.

• Records journal entries for inter-company transactions and prepares reconciliation of balances.
• Prepares journal entries for amortization of prepaid expenses and intangibles, accruals, and other monthly recurring transactions.
• Inputs data on various MYOB Masterfile, which includes vendor & customer masterfile and cost centers.
• Records employee reimbursements, cash advances and liquidation.
• Prepares bank reconciliation statements.
• Prepares Daily Cash Position Report for budget monitoring.
• Prepares schedule for Monthly Expanded Withholding tax and Vat Relief with filing thru EFPS.
• Prepares schedules for the Monthly P&L and Balance Sheet Report.
• Process documentations for opening and closing of Corporate Bank Accounts.

• Undertake processing of accounts payable and review of accounts receivables, including disbursement vouchers, checks and Purchase order preparation.
• Verify, review and confirm the accuracy, validity and propriety of all project expenses, including completeness and authenticity of supporting documents in compliance on financial policies and procedures.
• Confirm cost codes, task codes and tax deductions for each transactions.
• Initiate investigation of discrepancies or any unusual claims, and propose corrective actions for review by finance manager.
• Provide logistical support to Project operations including general banking duties.
• Prepare schedule of Expanded Withholding Tax and Vat Relief with filing thru Manual and EFPS.
• Prepare Monthly bank reconciliation report.

• Review and book all valid invoices, credit card transactions and expense reports coming  from USA, Australia and Philippines.
• Maintain file of all valid vendor and ensure all records are properly archived both hard copy documents and soft copies.
• Prepares schedule for month end reporting such as Accrual Journals, Fixed Asset Depreciation, Expanded Withholding Tax and Vat.
• Prepares Monthly Flux Analysis for such accounts assigned by the Manager.
• Reviews compliance of approval of invoices and expense report  based on approval limits of authority and keep a master list of specimen signature of approvers.
• Prepares Monthly Fixed Asset Depreciation and Disposals of Asset.
• Reconciles with supplier on a scheduled basis.
• File and prepares Philippine statutory reports thru EFPS such as 1601E/ 1604E, 2550Q /2550M, 1604E / 1604C, 1702 /1702Q.
• Acts as a Liaison officer to the bank, internal revenue law firm and other government agencies.
• Process and file Annual Business Permits and PEZA reports.

• Prepares Monthly Financial Statement Report such as:

1. Balance Sheet & Trial Balance Schedule.
2. Bank Reconciliation
3. Subsidiary Ledgers.
4. Schedule of Collection & Disbursement.
5. Cash Position Report.

• Prepares BIR certificates for filing such as Vat 2550M & Q Expanded 1601E & 1604E
• Monitor & Control Petty Cash Replenishment
• Prepares monthly billing for Association Dues, Electricity / Water and Rental to Condo tenants.
• Issuance of Official Receipts for the cash collections from tenants.

• Conduct frequent asset inventory to all Company Outlets and Head Office.
• Custodian of Asset for Disposal and Auction.
• Verifies the completeness of Inventory of Asset thru accounting records and assesses balances and frequent Asset Inventory.
• Prepares Store Monthly Depreciation Report of all Outlets and Head Office for internal use.
• Monitor and controls the issuance of accounting documents like Transfer of Asset; Disposal Slips; Gate Pass and Asset Acknowledgement Receipt
• Heads and Supervise EGRESS (store demolition).
• Coordinates with prospective buyers for asset disposal.
• Reconciles/checks with the supplier’s records.
• Bank Reconciliation.

• Manage and controls all store operations that includes staff/employees
• Controls inventory/stocks
• Prepares forecasting report and sales report for accounting use
• Performs month-end inventory of stocks
• Cashiering using Visual Fox Pro
• Monitors marketing replenishments
• Prepares month-end report/performance

• Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
• Get to work with different industries like real estate and computer software companies. 
• Had worked with different ESL companies as well.
• But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

• Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
• Monitored all programs are done according to what was planned, if not, to something that will have great results. 

• Provided various kinds of administrative assistance to the school. 
• Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
• Assisted the lead teacher in handling a preschool class

• Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
• Provides great customer service among our clients all over the world.  
• Develops negotiating strategies, examining risks and potentials.
• Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

• Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
• Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

• Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
• Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
• Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

• Assisting and coordinating with theRelationship Manager
• Supporting administrative tasks
• Conducting marketing research
• Responding to email and phone calls

• Manage workflow
• Training new hires
• Managing team schedules
• Reporting to Manager and client
• Evaluating weekly and monthly performance and providing feedback
• Helping employees' issues and disputes

• Respond to email and phone calls
• Manage contact list
• Prepare customer spreadsheets and keep online records
• Perform market research
• Address clients' administrative queries
• Maintain clients website

• Create social media content for a range of different clients and industries
• Create advertisements 
• Design collateral for blogs, eBooks, marketing materials and other on and offline resources and content 
• Brand identity ideation and development – including logos & variations, color and font profiles, style guides, web design, social media templates, email signature, letterheads, business cards and company documents 
• Design visual marketing and communication content for external and internal stakeholders
• Creation of presentations

• Conceptualize and design monthly magazine publication.
• Art Direct for photo shoots.

• Conceptualize ideas and designs for clients’ needs such as Annual Reports, Corporate and Marketing Collateral and Coffee Table Books.
• Art Direct for photo shoots.

• Conceptualize ideas and designs for clients’ needs such as Corporate Branding and Re-branding, Annual Reports, Corporate and Marketing Collateral, and Web Design.
• Art Direct for photo shoots.

• Designs print ads for Newspapers based in Canada, US and Australia

• Designs event and marketing materials for one of the biggest banking company

• Designs web banners and social media banners for clients in Australia.

• Designs web banners and edits photos for Catch of the Day Australia

• Bookkeeping
• Preparation of financial statements
• Set up the organization details and financial settings in Xero.

• Sets up the organization details and financial settings in Xero.
• Sets up the chart of accounts.
• Sets up bank account feeds.
• Prepares invoices and bills.
• Issues invoices to customers.
• Sets up and prepares payroll.
• Reconciles bank balance with book balance.
• Prepares and submits financial statements (quarterly and annual) to the Parent Company
• Files income tax returns (monthly, quarterly and annual) and alpha list electronically to Bureau of Internal Revenue.

Internal Auditor III
June 2021 - July 2022

• Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations
• Submits audit report on the findings and recommendations

Internal Auditor II
Oct 2019 - June 2021

• Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations ·Submitted audit report on the findings and recommendations
• Submitted audit report on the findings and recommendations

Administrative Officer III
Feb 2018 - June 2019

• Prepared purchase order, routed for the signature of the end-user, and approving officer
• Monitored the implementation of the provisions of the contract as well as payments of goods or services
• Took notes during staff meetings and pre-bid conference

Finance Manager
Oct 2008 - June 2016

• Supervised budgeting, accounting, cashiering, and investment functions of the Company
• Checked the daily collection for deposit to the bank
• Reviewed and approved disbursement vouchers
• Reviewed and approved Income Tax Returns for filing to the BIR.
• Reviewed prepared checks for the signing of the authorized signatories
• Prepared annual projected Financial Statements based on the proposed budget.
• Reviewed and certified actual financial statements (Statement of Financial Position, Income Statement, Cash Flow Statement, and Statement of Changes in Equity)
• Reviewed the Notes to the Financial Statements.
• Prepared variance analysis.
• Interpreted accounting data and analyze reports
• Presented every month to the Board the financial performance of the Company.

Financial Analyst
Jan 2007 - Oct 2008

• Prepared the annual budget, projected and annual financial statements
• Prepared the payroll and pay slips of the employees.
• Handled the issuance of the Statement of Accounts to clients and its collection
• Entered the journal entries into the accounting system.
• Prepared the supporting schedules of the Balance Sheet.

Cashier IV
May 1993 - Dec 2006

• Assisted the Division Chief in the supervision of collection, disbursement and fund management functions of the Treasury Division
• Checked the monthly reports of Collections and Disbursements.
• Handled the budgetary estimates of the Division
• Signed checks in the absence of the Division Chief

Accountant III
Jan 1991 - May 1993

• Reviewed the accounting documents and other statements that are for the signature of the Chief Accountant
• Prepared and submitted the Trial Balance of the agency for the signature of the Chief Accountant
• Reviewed the supporting schedules to the Trial Balance prepared by the bookkeeper.
• Prepared the bank reconciliation statements.

Accountant II
Aug 1984 - Dec 1990

• Verified disbursement vouchers with particular emphasis on compliance with governmental requirements on cash disbursements
• Prepared treasury reconciliation statements
• Recorded and maintained the books of account of the Department
• Handled actions required on voucher suspensions and disallowances by the external auditor a s may be required

-Check emails and respond to tenants’ inquiries
-Update Airtable every now and then
-Check online application in Inspect Real Estate
-Call Rental and Employment References through Zoiper
-Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
-Draft Lodge New Bond for New Tenancy through Bonds online
-Send Welcome Letter
-Upload Application Form and IDs in Property Tree
-Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
-Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
-Draft rent increase Form 10 integrated REIWA Property Tree
-Draft Bond Variation online
-Process Invoicing tenants through Property Tree
-Update Rent increase date in Property Tree
-Draft inspection report through Inspection Express
-Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
-Extract and generate Rent Review Expiry through Property Tree to Airtable
-Extract and generate Arrears through Property Tree to Airtable
-Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
-Inform and communicates with Property Managers through MS Teams or through Outlook
-Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
-Advise and remind Property Managers if lease has not been returned by the Tenant
-Attend morning meetings everyday with Property Managers
-Attend weekly Property Manager's Meeting

-Assist customers in porting of numbers

-Assist customers in trouble shoting their phones

-Receive inbound calls from customer and assist them by troubleshooting their internet modem

-Provide an option and walk through with the step by step troubleshooting

-Schedule maintenance and Technician visit to customer's location

-Make sure that KPI's are met and exceed the expectation

-Receive incoming chats worldwide

-Asssit customer with their Anti-virus issue

-Basic troubleshooting by remote access to customers computer

-Uninstalling and reinstalling Norton Anti-Virus

-removing of virus mannually through remote access

-Receive inbound calls from customer and assist them with activating their Netspend card

-Provide exceptional customer service

-Provide accurate information of transactions made and breakdown

-Coaching and feedback to 15 agents
-Upload and serve sanctions during coaching session
-Extract and filter Team Break and Shifting Schedule to G-sheet
-Collate pay disputes for the whole site
-Huddle and update team standing
-Tracks all system issues reported by the agent

-Other Admin Tasks assigned by Operations Supervisor

• Researching industries on LinkedIn and Google
• Researching companies for our clients
• Researching prospects for our clients
• Building target account lists using LinkedIn Sales Navigator
• Building prospect lists using LinkedIn Sales Navigator
• Downloading lists to spreadsheet format using Linked Helper
• Outreaching to prospects on LinkedIn, using Linked Helper
• Updating prospect list in spreadsheet once outreach is complete
• Upload prospects onto CRM using Seamless.ai software
• Adding data to CRM systems (such as HubSpot, Salesforce, Keap, Accelo, Salesmate, and Zoho)
• Updating company details in CRM
• Updating contact details in CRM
• Accessing phone number databases and adding this information to CRM
• Creating reports and dashboards within CRM
• Downloading and checking reports for accuracy
• Emailing weekly reports 
• Creating email lists in CRM
• Creating automation workflows to send emails
• Creating automation workflows to update prospect details 
• Researching & trialing new tools and software 
• Connecting different software systems together, using native integration and/or APIs

• Responsible for generating and nurturing and converting leads for the brand using LinkedIn and other channels. 
• Initiate lead generation strategies in email marketing, social media, and other relevant marketing channels 
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads 
• Organize and update the leads in our database.

• Responsible in promoting and reaching out to prospect clients and convert them.
• Performs sales / marketing email campaigns by effectively designing the sales funnel.
• Determines target audience, devises campaign, and launches email campaign
• Write/Edit/Proofread engaging/nurturing copies based on the sales funnel. 
• Build an email automation process
• Build landing pages to capture leads
• Analyze KPI and initiate steps to improve the sales process.

• Interact with the client through telephone and email
• Provide suppport to a client with the product and account needs
• Ensure the high levels of customer satisfaction through excellent sales and customer service
• Build productive trust relationship with customers. Develop sales quota target
• Demonstrate company products and solutions 
• Recognize and reach out clients in businesses

• Coordinates credit card and loan potfolio administration support such as monitoring past dues, documents exception collateral value and covenant compliance
• Provides guidance to customer based on their previous loans and refund
• Identify customer needs and help customers use specific features

• Provides direction, instructions and guidance to a group of individuals
• Creating an inspiring team environment with an open communication culture delegating tasks and set deadlines for your internal team discover training needs and provide coaching
• Recognize high performance and reward accomplishments
• Create an inspiring team environment with an open communication culture

• Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
• Provides leadership, support and guidance to facility management.
• Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
• Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.

• Builds market position by locating, developing, defining, and closing business relationships.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Tracks individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners.
• Discovers and explores business opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, and financials.
• Evaluates options and resolves internal priorities.
• Recommends equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
• Examines risks and potentials for the business opportunities.
• Estimates partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.

Lead Identification: Leverage strategies introduced during your onboarding and training to identify potential client companies.
Engagement: Proactively reach out to prospective clients, aiming to uncover their open roles and specific recruitment needs, ensuring the company can offer tailored solutions.
Determination: Execute high-volume daily calls to prospective clients, showcasing persistence and commitment to expanding our client base.
Autonomy: Exhibit self-motivation and initiative in all tasks, demonstrating the ability to work independently and drive results without constant oversight.
Lead Qualification: Evaluate and qualify potential leads based on predefined criteria.
Lead Handoff: Once a lead is qualified, coordinate with the Managing Director to set up a face-to-face meeting.
Data Management: Ensure meticulous data entry into the company's CRM. Record all relevant details including contact information and important notes regarding the potential lead.
Reporting: Generate daily reports to track lead generation progress and strategize for future outreach.

• Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
• Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
• Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
• Respond to questions.

• Attract potential customers by answering product and service questions.
• Solve customer problems by clarifying customer complaints.
• Electing and explaining the best solution to solve problem. 
• Expedite correction or adjustment. 

• Perform remote clerical tasks and traditional telemarketing.
• Use computer for various applications, such as database management and word processing.
• Take and initiate phone calls.

• Manage calendars, schedule meetings and appointments.
• Data entry
• Take and initiate phone calls.

• Handle customer inquiries, complaints, and account questions.
• Process credit card payments and funds transfer requests.
• Dispute unauthorized transactions and create real time alert for compromised accounts.
• Handles online banking and interprets account memos, red alerts, court orders and levies.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Project Name: GC Inventory System

 

The GC Inventory System is a computerized application intended for the use of the finance department. In this system, end users could make a denomination profile for a specific series of checks and later be approved by the finance head. Other features of the system were printing of gift checks and inventory profile of the gift checks.

 

Team Size: 2

Role and Responsibilities

•          Participate in the system design of the application.

•          Perform code modification and database design as required meeting the change requests from the end users.

•          Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.

•          Generate estimates for project enhancement proposals and change request made by the client.

•          Supported the deployment of the system to the production servers.

 

Technologies Used

•          MS Visual Basic 6.0

•          MS Access

•          MS SQL Server 2000

•          Crystal Report

 

Project Name: Cash Invoice

 

The Charge Invoice project is a computerized application where users from the finance department are able to record every transaction of the dealers from different branches as well as their payments.

 

Team Size: 1

Role and Responsibilities

•          Perform analysis, code modification and database design as required meeting the change requests from the end users.

•          Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.

•          Generate estimates for project enhancement proposals and change request made by the client.

•          Supported the deployment of the system to the production servers.

 

Technologies Used

•          MS Visual Basic 6.0

•          MS Access

•          MS SQL Server 2000

•          Crystal Report

Project Name: Microfinance Loans (Group and Individual)

 

Microfinance Loans is a banking system intended for rural banks that provides financial services (often collateral-free loans to individuals to establish or expand small businesses) to low-income clients, including consumers and the self-employed, who traditionally lack access to banking and related services. Notable features of the system were the loan Amortization Schedule where it generates a particular schedule of payment depending on the mode of payment (weekly, semi-monthly, monthly etc), the Batch Posting of Payment where the assigned end user is able to post the payment of a particular group per batch instead of the usual payment of per individual and the financial calculator intended for the inquiry of the clients if they intend to apply for a loan.

 

Team Size: 3

Role and Responsibilities

•          Participate in the development of a converter system to gather previous data and use it to the existing system using MS Visual Studio 2005 (VB)

•          Perform analysis, code modification and database design as required meeting the change requests from the end users.

•          Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests

•          Execute onsite system testing, defect logging, fixes monitoring and verification.

•          Development support for the application, especially for Database related issues.

 

Technologies Used

•          MS Visual Basic 6.0

•          MS Visual Studio 2005 (VB)

•          MS SQL Server 2005

•          Crystal Report

 

Project Name: SME Loans

 

SME (Small and Medium-sized Enterprise) Loans is a banking system intended for rural banks that provides financial services to companies that are larger than the small office/home office (SOHO), but not huge. The system covers the loan process of the banks as per based on the policies they implement; from the loan application to the loan approval, loan release as well as loan payment. The SME Loans System has the same features as that of the microfinance system but has a lesser scope since it concentrates more on small/medium scale businesses.

.

Team Size: 2

Role and Responsibilities

 

•          Perform analysis, code modification and database design as required meeting the change requests from the end users.

•          Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.

•          Execute onsite system testing, defect logging, fixes monitoring and verification.

•          Development support for the application, especially for Database related issues.

 

Technologies Used

•          MS Visual Basic 6.0

•          MS SQL Server 2005

•          Crystal Report

 

Project Name: Reports and SQL Scripts for SAP B1

 

Provides reporting services/utility, SQL stored procedures and report utility as per request or required by the client for the SAP B1.

 

Team Size: 1

Role and Responsibilities

 

•          Make SQL stored procedures for the generation of reports per client.

•          Work on the reports needed by the system using Crystal Report

•          Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests

•          Development support for the application, especially for Database related issues.

 

Technologies Used

•          MS Visual Basic 6.0

•          MS Visual Studio 2005 (VB.net)

•          SQL Server 2005

•          Crystal Report

Project Name: Exelon AO1

 

Team Size: 34

Role and Responsibilities

•          Work on support for the application, especially for web part related issues.

•          Execute system testing, defect logging, fixes monitoring and verification.

•          Perform analysis and code modification for the ComEd website as required
meeting the change requests from the end users

•          Perform documentation pertaining to the technical design of the application.

 

Technologies Used

•          MS Visual Studio 2008 (ASP.Net and C#)

•          MOSS 2007

•          MS SQL Server 2005

•          HTML/CSS

•          JQuery

 

Project Name: AVA Collaboration CoE

Team Size: 8

Role and Responsibilities

•          Perform analysis and code modification of the BootCamp Online website as required meeting the change requests from the end users

•          Execute system testing, defect logging, fixes monitoring and verification.

•          Technical support for the site, especially for Database related issues.

•          Research new topics and document these topics as laboratory work which will be used in the upcoming bootcamp.

 

Technologies Used

•          MS Visual Studio 2010 (ASP.Net and C#)

•          SharePoint 2010

•          MS SQL Server 2008

 

Project Name: CIO – RTP

Team Size: 4

Role and Responsibilities (as Technology Architect)

 

•          Perform an impact analysis in terms of decommissioning a non-Accenture compliant server and improve the process of generating weekly and monthly reports.

•          Create and update documents pertaining to configuration and business processes which are used by both the end-users and even the client themselves.

•          Monitor on-going process, investigates and conducts troubleshooting once an issue arise.

•          Install the following site, components and third party tools for the purpose of creating an environment readily available for other department/s to use

○        Install BEA WebLogic

○        Install Ariba Buyer (v9)

○        Configure and Update IE

○        Install Java

○        Install and configure SP jar

○        Configure MS SQL Server 2005

○        Configure IIS Manager

○        Install SOAP UI and execute scripts for SOAP UI

○        Configures the accessibility of the environment per department.

•          Technical support for the application, especially for database related issues.

•          Configures and troubleshoots an environment once processes encountered an issue or whenever the end users raised a concern

 

Technologies Used

•          Ariba Buyer

•          BEA WebLogic

•          MS SQL Server 2005/08

•          MS Visual Studio 2005

•          MS Windows Server 2008 R2

•          Generate estimates for project enhancement proposals and change request made by the client.

•          Met with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.

•          Generally performed all the SDLC aspects (analysis, design, build/code development, testing and maintenance) of the proposed system.

•          Designed the architecture per layer for better code organization and modular changes.

•          Made SQL stored procedures for the generation of reports per client
 

Technologies Used

•          MS Visual Studio 2010 (C#)

•          MS Excel 2007 (report)

•          SQL Server 2008

 

•          Monitor the progress of the SQL Server jobs

•          Check if the SQL Server jobs performed all the steps on schedule

•          Provide technical support by debugging SSIS file that have errors.
 

Technologies Used

•          SQL Server 2005

•          Microsoft Visual Studio 2005

•          Windows Server 2003

•  Generate estimates for project development and change request made by the client.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
•   Design and develop the architecture per layer for better code organization and modular changes.

 

• Provide development support by debugging web parts and report files that have errors or presented wrong data
• Check if the work flow in the site collection is running without any errors
• Perform coding and analysis by developing web parts used for the SSA SharePoint site
• Provide assistance in migration of users from one site collection to other via Power Shell script
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests. 

• Analyze and review business requirements.
• Breakdown each task into subtask, and provide estimates during sprint planning
• Perform analysis, coding and testing based on the designated tasks that will be delivered at the end of the sprint.
• Perform end-product demonstration to business users and stakeholders.
• Document process improvements that can be used as reference for any new comers in the team

 

I worked as a Researcher. I researched or helped him to find info or something that he wants to me check.

I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks. Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company. Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp, The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

As a Virtual Assistant, I assisted with admin tasks, Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page, Do research regarding podcast and speaking/conference/events and contacted or emailed client. Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

- Email Management - responding to emails on behalf of client
- Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
- Travel Management - schedule flights, books hotel accomodations or reservations for clients
- Phone Handling - doing outbound call to follow up on reservations
- Internet Research of drop-off information (Zip codes and streets) and patient's information
- Database management - updating ambulance and patient schedules and ambulance information on client's main system
- Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
- Send daily reports

Technical Support Rep
March 2011- April 2014

Responsibilities: I worked as Level2 Technical Support Representative for POTS line. I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

Project Manager
April 2015 –Oct 2015

Responsibilities: I worked as Project Manager for the Return equipment in a  telephone company. I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers. I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

I worked as Technical Support Representative Level 1. I’m assisting customers who has a dsl problem and some basic computer problems.

I worked as Technical Support Representative Level 1. I’m assisting customers who has a dsl problem and some basic computer problems.

• Prepare quantification for gross quantity of owner supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take off and bill of quantity.

• Managing, monitoring and interpreting the contract design documents supplie
• Checking plans, drawings and quantities for accuracy of calculations.
• Ensures that all materials used and works performed are as per specifications.
• Overseeing quality control and health and safety matters on site.
• Day-to-day management of the site, including supervising and monitoring the site labor force and the work of any subcontractors.

• Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing. 
• Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company. 
• Create monthly performance reviews and reports focusing on overall sourcing requirements.
• Coordinate with vendor on continuous quality improvement.

Grand Hyatt Hotel and Residences, Fort Bonifacio, Taguig September 2016 - May 2018 • Prepare quantification for gross quantity of owner-supplied materials for the project. • Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project. • Evaluates billing of sub-contractors based on actual accomplishment • Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO. • Prepare material take-off and bill of quantity.

• Reviewing construction plans and specifications to determine the type and amount of insulation material needed for the project. • Calculating the amount of insulation material needed for the project, taking into account factors such as the size of the building, the type of insulation material being used, and any special installation requirements. • Review, verify and complete JSA for the completed projects.

• Pre-Award Management and Post award management of contracts. • Conduct Contract review and prepare necessary departures for negotiation. • Amend Construction contracts as what has been agreed upon during the negotiation part • Prepare necessary Notices and letters (Notice of Delay, Variation etc.) as per the Contract requirement. • Manage disputes and dispute resolution • Preparation of various claims • Preparation of Adjudication application and response. ❖ Ambisol, VIC, Australia (Remote)

• Liaise with parties involved in the construction contract by addressing, monitoring and risk controlling ensuring the contract is executed from design, tendering, construction, and final stage. • Review plans, specifications and contracts to ensure the correct equipment, material and subcontractor services are ordered and/or purchased • Prepare monthly project reports and make presentations at meetings • Support negotiations of claims, manage contractual changes, and resolve disputes or conflict resolution with Contractors • Assess and prepare claims from suppliers • Ensure project members use the contract correctly • Provide process recommendations to develop, improve contracts and management • Determine or negotiate contract terms and conditions, award supplier contracts or recommend contract awards • Manage paperwork related to contracts • Establish delivery schedules, monitor progress, and contact clients and suppliers to resolve problems • Work with project managers, architects, engineers, owners, and others to make sure project goals are met.

Senior Customer Support Associate - Customer Service Department

• Assisted customers via phone calls, emails, and chats.
• Managed the tracking of returns and deliveries for parcels from local stores.
• Took on the role of escalation support and process trainer.

Admin Assistant - Logistic Department and Onboarding Team

• Served as dispatch support for the Amazon home delivery project in 2020.
• Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
• Contributed to the loss prevention team by identifying and resolving missing parcels in store

Technical Support II - Verizon Telecommunication 2015 - 2018 

• Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
• Initiated technician dispatches to the area if problems could not be resolved over the phone.
• Coordinated with the network office for outage diagnosis. Sales

Chat Support - Toshiba America 2013 - 2015 

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Helped customers understand their bills through phone calls.
• Assisted customers in the activation of their phones.
• Created new additional accounts for customers.

• Proof reads articles that will be published for e-commerce websites.
• Create Contents for specific topics as per client request

• Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
• Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
• Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
• Provided logistical support to streamline project planning and enhance efficiency.

As a Quality Specialist, I am responsible in:

- ensuring that customer service representatives on the floor adhere to client expectations

- providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company

- Quality Talks for new-hire batches

- Call calibration with clients

- Call certification for trainees

- call audits and coaching

- reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines

- In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

-

• Load and process incoming claims in Salesforce
• Communicate claims/issues to the team
• Quality meetings with client
• Communicate with customer the progress and status of their claim
• Communicate with Operations to resolve claims
• Load claims to Freight Forwarders for damage in transit
• Generate credits as required and upon confirmed receipt of goods returned
• Prepare documentation for refunds and forward to Accountant to process
• Weekly Claims Report to Operations Manager
• Co-ordinate contractors and repairs nationwide

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations.

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations

• Consistently earned the "Top Performer of the Month" award for our account.
• Have earned the company's Platinum Award for completing 9 years of service with the company

A. Responsible for assisting, adjusting, and reprocessing medical claims. B. Responsible for finding health care providers and facilities for customers with medical needs. C. Responsible for quoting benefits for client’s medical coverage.

• In charge of creating marketing collaterals, PowerPoint presentations, and social media banners. Collaborating with editors to produce audiovisual presentations, overseeing conceptualization, creative executions, and crafting print ads and final artwork for the Philippine Daily Inquirer and other Business Units

• Overseeing UI and UX web design concepts, including wireframing, sketching, and prototyping for both web and mobile applications. Proficient in editing websites on WordPress. Taking charge of marketing collaterals, branding guidelines, PowerPoint presentations, and social media banners. Leading pre-production, production, and post-production video processes in collaboration with editors. Spearheading conceptualization and creative executions, including print ads and final artwork for various Business Units. Developing style guides for websites and managing CMS on WordPress. Also, responsible for task monitoring, supervising senior and junior artists, and reporting on employees' SLAs and KRAs performance levels.

• Responsible for video production, graphic design, UI/UX for web and mobile applications, wireframing, and sketching. Also involved in creating marketing materials and establishing branding guidelines

• Responsible for designing social media graphics, crafting engaging email newsletters, and developing visual assets such as posters, flyers, business cards, and branding guidelines for the company.

• Main Tasks: Responsible for UI and UX web design concepts, including wireframing, sketching, and prototyping for both web and mobile applications.

• Responsible for all graphic/visual infrastructure design requirements for the effective implementation of advertising materials, editorial layout, in-house promotions and other related resources for the company's marketing strategies.
• Visits areas/stores and check project for viewing and approval. Interacting and coordinating with the Junior artist from time to time regarding content related issues.

• Responsible for Final Artwork Photo Retouching/Editing, Color Correction, Color Separation,Image Restoration and Layout Composition.

• Responsible for marketing collateral, PowerPoint presentations, social media banners, producing audiovisual presentation with the editors, conceptualization, creative executions, print ads, and final artwork for Philippine Daily Inquirer and other Business Units

• Responsible for final artwork, photo retouching/enhancement and other visual creations.

• Responsible for designing Website and mobile application UI and UX process, web design concepts, wireframe, sketch and prototype, Creating Audio Visual Videos using Adobe After Effects.
• Responsible for creating web social media artworks on Facebook, Twitter, Podcast, Instagram.
• Creating Vector artworks for the podcast episodes.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates

• Managing ten or more live websites
• Setup and migration of hosted WordPress sites
• Technical maintenance of up to ten live WordPress websites and ongoing developments
• Under periodic maintenance, update themes and plugins as needed.
• If necessary, redevelop or rebuild a website, and construct a new website. Identify and work on any necessary fixes for the client's website.
• Provide website construction and maintenance services using WordPress.
• It is possible that you will need to learn/work on subdomain platforms such as BigCommerce, Confluence, and others

• Development and management of a collection of digital properties (used by customers, partners, and employees), with the responsibility of maintaining a clean and bug-free code base.
• Maintenance of each site’s UX and UI design, optimizing for main user functions, e.g. how our customers answer support questions and how our developer partners integrate to our products.
• Interface with Marketing, Support, and Technology teams to define and implement strategy enhancing user experiences.
• Track and monitor necessary data points and analytics to make informed decisions on future planning and most effective enhancements.
• Management of CMS-related functionality used by the Marketing team to maintain all site content.
• Collaboration with the design team to ensure each site maintains necessary brand and aesthetic standards.

• Converts design to code form (PSD to HTML) like websites, microsites, landing pages, etc.
• Builds backend-enabled site using Wordpress, Drupal, Joomla CMS.
• Codes and implements Facebook fan and welcome pages, Twitter skinning.
• Provides Initial deliverables (robots.txt, sitemap XML and HTML, rewrites, 404 pages) for client sites.
• Installs Google Analytics code and conversion codes on sites.

• Cross-browser compatible HTML.
• Advanced UI layouts with CSS.
• Javascript and DOM manipulation using JQuery.
• Developing rich, responsive user interfaces with AJAX and JSON.
• Database design fundamentals and SQL.

• Receives tasks from Team Leads and other designated point persons and develops assigned projects for the Client.
• Develops and produces advertising materials for assigned client projects.
• Monitors own delivery status and slack time and take measures to ensure productivity.
• Guides and couches team personnel in production design, development, and testing. Escalates major client issues to Team Leader.
• Contributes to the documentation of design templates shared in production.
• Contributes to the formulation of team-centric policies, standards, and practices to ensure consistent performance and productivity of the team

• Create the website architecture (using the WordPress Dashboard and, if applicable, ACF and Gutenberg blocks).
• Create the website's front-end using standard HTML/CSS standards.
• Provide an immersive experience for the user while maintaining strong Lightspeed performance scores by using tiny animations.
• Design and management of back-end websites, including database and server integration
• Integrate data from various front/back-end services and databases via REST-API.
• Make your own WordPress plugins and themes.
• Create and maintain the website(s) in collaboration with the development team. Keep in touch with the development team, project managers, and business stakeholders at all times.
• Other ad hoc tasks related to the function may be assigned.

• Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
• Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
• Send booking confirmation to the customer and amend if necessary.
• Document changes in the system

• Receives booking request via Google Mail.
• Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
• Responds to email inquiries via Google Mail.
• Do re-booking for customers.

• Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
• Receives booking inquiries from customers via Outlook Express.
• Receive visa applications and Holidays Package requests from the customers.
• Analyze and read the Fare rules.
• Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
• Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
• Ensure that the system content is in order and working properly based on the requirement.
• Prepare data and manage their booking documents/ procedure are in place.
• Did up-selling of promos and packages during on call.

• Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
• Processed bookings mostly specialized for Military Fares and Reservation System
• Upgrade and up sell bookings and reservations
• Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
• Assessed Credit Card Payments and other payment methods.
• Analyze and familiarized the fare rules.

• Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
• Responsible in overall workaround of their online website.
• Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
• Ensure the system capabilities are in process.
• Responsible in addressing escalations to higher department.
• Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
• Issue tickets using Abacus and Sabre portal.

• Did International and domestic reservation using Abacus and Amadeus.
• Navigate reservation System and Tour Packages
• Dealt with the customers through phone calls and email.

• Provided troubleshooting steps over the phone to resolve application and connectivity issues reported by the customer.
• Bridged gap between company and consumers and ensured to make both ends meet without compromising the best interest of the company.
• Answers concerns regarding billing and other charges on the bill.
• Gave credits to qualified customers.
• Provided courtesy or escalated callbacks to customers who had repeated issues or complaints about the Level1 representative they spoke with.
• Performed SME/Floor support duties and served as Team Lead back up.

• Responsible and 100% accountable for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver; provide complex aftermarket ordering and service support; receive order requests from customers and validate the accuracy of the information provided; Proactively maintain an understanding of escalation processes established for each step of order lifecycle, ensuring it is followed when needed

• Reviews client contract and ensure that the service delivery provided are within the agreement.
• Provide client order quotation and invoicing based on the contract signed by the client.
• Improve overall customer experience for production and service delivery activities
• Ensure SLA’s are achieved and client expectations are met (or exceeded) by the team.
• Point of escalation.
• Create process improvement and action plan to drive continuous improvement. Conflict management. Incident management.
• Work closely with Professional Services, project resource members and cross-functional teams.
• Provide training/mentoring to new hires
• Review and provide performance feedback/appraisal to resource and Manager. Attend management and client call.
• To provide reports to an agreed schedule (or on request), including management and account performance reports.
• Escalate issues to Manager/Director when there are quality issues to help minimize recurrence.
• Reviews and set yearly team goals with the team Manager and Director, cascades and explains it to the team to make sure everyone is aligned to these goals and that they will know how these will be met.

• Pulled up all existing tickets, equally distributed these amongst the team on a daily basis
• Handled Tier3 Level tickets and assigned to the appropriate team

• Made outbound calls based on the tasks assigned to my bucket.
• Reviewed short term disability documentation requirements
• Disability claim endorsement to Short Term Disability Examiner for review/approval. Followed up on missing requirements for the disability claim.
• Scheduled follow up as needed.

• Provides assistance over the phone to customers.
• Performed retention call evaluations. Handled retention calls.
• Made collection calls for unpaid invoices. Managed all communication channels like email, SMS, and chat
• Responsible in equal messaging task assignments and ensuring all tasks are completed within the SLA allotted for each task.
• Call quality evaluations for phone representatives.