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• Christine has more than 8 years of experience as a Quantity Surveyor and Estimator. In her recent employment, they do fit outs for hotels and other commercial establishments. In here, she was doing estimation and material take off for cabinets, flooring and wall panelling. She is using Planswift software for estimation and take off preparation.
• She is proficient in the following:
  • Quantity Surveying and Procurement
  • Preparing of the Cost Estimations, BOM and materials take off
  • Order processing from contacting the suppliers/contractors to checking of the materials
  • Reviewing of the contract, specifications,material take off and payoff quantity.
  • Analyzing the Plans and Checking the plans if it is being followed.
  • Quality assurance and quality control.
  • Preparing the daily report.
• She is proficient in using tools/software like:
  • AutoCAD for design
  • Planswift for estimation
  • MS Office
• She worked with industries like construction and Interior Fit Out provider.
• With her most recent job she also handled projects that include Joinery.
• She is a graduate of Civil Engineering and a board passer.
• She has good English speaking skills.
• A concern is that she will need 15-30 days notice prior to start.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Christine Myr is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
She is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.

• Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
• At present, she is employed as a Healthcare Advisor in a BPO.
• Some of her responsibilities include:
  • Responsible for assessing customers' claims and disputes
  • Responsible for making decisions and granting customers' claims
  • Receive customer inquiries and escalations regarding our services
  • Responsible for assisting, adjusting, and reprocessing medical claims
  • Responsible for finding healthcare providers and facilities for customers with medical needs
  • Responsible for quoting benefits for client’s medical coverage
  • Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
• She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
• She can start after 2 weeks.
• She is amenable to a day shift, preferably a full-time role.

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• She is a Video Editor with more than 10 years of video editing experience and 18 years of graphic designing and UI/UX experience.
• She is an experienced video editor wherein she's proficient in:
  • Creating social media short-form videos - for branding purposes
  • Video editing / Video Animation
  • Translating brief into a powerful video story for social media channels for pre-production and post-production.
• Her expertise are also in the following:
  • Creating marketing collaterals such as Brochures, Flyers, banners, social media ads, etc.
  • Web Design i.e. Wireframes, Mockup and Prototype creation
  • Creation of responsive website and mobile design
  • Visual Identity and Branding
• She has proficiency in using:
  • Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere, Lightroom)
  • iMovie, Moviemaker, YouTube in creating and editing videos
  • Adobe XD, Luna C, Sketch for wireframe and prototyping
  • Marvel and Invision for User experience.
• She can also do mobile design.
• She has an experience working for an IT Company, Advertising and Newspaper Company for clients here and abroad.
• She can start ASAP.

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
• He has working exposure with different industries like contact center, and staffing companies 
• He has worked with hiring for requirements based in the Philippines and in US 
• He is skilled in doing variety of recruitment task which include
• Analyzing job requisitions 
• Doing talent pipelining 
• Sourcing for candidates 
• Doing pre screening and resume screening 
• Conducting initial interview
• Endorsing candidates to hiring managers 
• Creating sourcing strategies and planning 
• Generating recruitment reports 

• Annafer has been working as a Data Entry Specialist for 4yrs.
• She ensured all her information was kept confidential
• Her tasks include:
  •  Responding to emails from clients
  •  Chat assistance using Tawk System
  •  Direct communication with the suppliers through email
  •  Closely monitor pending tasks each week
  •  Communicate directly with clients in her absence through email
• She files work orders from production, packaging assemblies and receiving into finished goods.
• She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
• She is proficient in using:
  • Google Mail, Apps, Docs, Sheet, Drive
  • Skype
  •  Zoom
  • MS Office/Excel/Outlook,etc
  •  Zoiper Soft Phone
  • Jitsi Soft Phone
  •  Tawk Chat System
  • Product Listing (Shopify/ Etsy/Gooten)
  • Trello/Asana
  • Project Management Tools
  • Canva
  • Photoscape
  • Hootsuite
  • Quickbooks
  • Infusionsoft
  • Wordpress Management
• She can start immediately.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

• Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
  • Customer service
  • Technical support
  • Handle escalation calls
  • Ticketing system
  • Outbound and Inbound calls
  • Chat support
  • Email support
  • Billing and payments
  • Virtual Assistant
• Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
• During her BPO employment she handled different accounts such as:
  • AT&T
  • Comcast
  • Time Warner Cable
  • Bellsouth
• She worked with US client.
• She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
• She needs 2 week's notice to start.  She is amenable to working the day shift for full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Juanito is an experienced WordPress Developer with more than ten (10) years of experience in website development.
• He is proficient in developing WordPress websites from scratch and has experience in developing e-commerce websites as well.
• Some of the CMS platforms that he is proficient with are the following:
  • WordPress
  • Joomla
  • Drupal 7
• He is proficient in web technologies such as the following:
  • PHP
  • MySQL
  • HTML/HTML5
  • CSS/CSS2/CSS3
  • JavaScript
  • jQuery
  • AngularJs
  • Ajax
  • Bootstrap 
  • Foundation 
  • LESS
  • SASS
  • Elementor
  • MySQL
• He is also exposed to using the following tools:
  • cPanel
  • Adobe Photoshop
  • Git/Bitbucket
  • PHPmyadmin
  • PHPStorm Editor
• Has experience in working from home for many of our clients in Australia.
• Available for part-time and full-time positions and is able to start ASAP

Predictive Index Behavioral Profile - Artisan

https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors:

• Guarded, serious, deeply introspective, and very reserved; it takes Juanito quite a while to connect to and trust anyone new.
• An immersive thinker, has a strong ability to concentrate on the current task at hand for very long periods. Much more focused on technical matters than social ones. Very consistent and patient with systematic routines.
• Works at a very steady, methodical, pace; needs familiar processes, environments, and co-workers to be effective. Changes these only when absolutely necessary.

Juanito is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his area of expertise. Works at a steady, even pace, leveraging his background for the betterment of the team, company, or customer.

With experience and/or training, he will develop a high level of specialized expertise. Serious and dedicated to the job and the company. His work pace is steady and even-keeled, and he's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to his decision-making; Juanito plans ahead, double checks, and follows up carefully on decisions and actions.

• In his recent role as a Senior Graphic Designer at a publishing/media organization, he led the development of high-impact visual assets across digital and print media.
• His collaboration with cross-functional teams and his oversight of junior designers showcase his ability to not only execute but also guide and mentor creative output.
• This is further reinforced by his earlier tenure as a Creative Officer, where he aligned marketing materials with brand narratives and ensured cohesive storytelling across platforms.
• His part-time engagement in digital marketing demonstrates a nimble capacity to stay current with evolving media trends. He managed campaign execution, content creation, and performance tracking—functions critical in today's digital-first landscape.
• Across his roles, Airo has demonstrated a blend of creativity, strategic oversight, and operational efficiency.

• Adobe Creative Suite
• Adobe Photoshop
• Adobe Illustrator 
• Canva
• Help Desk Support
• Technical Support
• Social Media Marketing/Management 

PI Behavioral Profile: Guardian

Strongest Behaviors:

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

Behavioral Summary:

Airo is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Jorelle is a licensed Mechanical Engineer with over 15 years of industry experience, specializing in mechanical design, 3D CAD modeling, and the creation of detailed technical drawings.
• He has worked extensively in the food manufacturing machinery industry, mining equipment design, audio electronics manufacturing, and power plant engineering sectors.
• His academic background includes a Bachelor of Science in Mechanical Engineering from a reputable university in Manila, Philippines.
• Throughout his career, he has contributed to diverse mechanical drafting and engineering projects, including the design and documentation of industrial food processing equipment, mining ventilation systems, and high-volume audio equipment components.
• His work has involved the creation of comprehensive 3D models, part and assembly drawings, layout planning for shipping and installations, and preparation of technical manuals.
• He has also provided design solutions to complex engineering problems, managed CAD libraries, and ensured project deliverables adhered to industry standards and client specifications.
• He demonstrates strong proficiency in mechanical design and drafting, BOM preparation, and GD&T standards.
• He is adept with multiple CAD platforms including Autodesk Inventor, AutoCAD, SolidWorks, and Creo Parametric.
• He also has experience with Autodesk Vault for design data management.
• His skillset supports high accuracy in technical documentation, efficient problem-solving, and collaborative project execution across multidisciplinary teams.
   

• Kath has been working remotely for 11 years now. She acquired a degree in Nursing in 2010. After her stint with a local magazine company, she shifted to remote work and started as an ESL Online Teacher to Chinese students. After 3 years, she joined a Singapore-based HR consulting company as an Appointment Setter. Most of her employment after that was with clients from the UK, Canada, and the US engaging in education, biotechnology, real estate, merchant, and cleaning industries.
• She became well-versed in performing the following:
  • Appointment setting
  • B2B outbound sales
  • Cold calling
  • Emails and SMS outreach
  • Social media management - LinkedIn, Instagram, and Facebook
  • Lead generation
  • Tutoring
• She is an adept user of Apollo.io, MailChimp, Go High-level, HubSpot, Salesforce, Zendesk, Microsoft Office Apps (Outlook, Excel), Google Workspace (Document, Spreadsheet, Drive, Hangouts), Slack, Discord, Trello, Realestate.com.au, and PopStream.
• She can start anytime.
• She is amenable to working in any shift, whether part-time or full-time.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Elizalde started working in digital marketing back in 2016.
• He is proficient in:
• PPC
• SEO - On-page and Off-page
• Email Marketing
• Social Media Marketing
• Devising and implementing marketing strategies
• Competitor Analysis
• Market research
• Marketing Automation
• Content management
• Analytics monitoring

• Telemarketing
• Telesales
• Appointment Setting
• Lead Generation
• Data Entry
• Sales
• Customer Service
• Industries:
• Education
• Advertising / Marketing / Promotion / PR
• Property / Real Estate
• Manufacturing / Production
• Telecommunication
• Healthcare / Medical

• Tutor (Education)
  • Taught basic English language to Japanese students.
• Appointment Setter (Education)
  • Called B2B clients, introduced courses offered for Early Childhood Centers, NDIS, and Community Services and Health, and set appointments for managers.
• Outbound Sales Agent (Advertising / Marketing / Promotion / PR)
  • Sold SEO services and website creation to various clients.
• Outbound Call Center Agent (Property / Real Estate)
  • Set appointments for local closers in the UK, offering to buy or sell properties for homeowners.
• Telemarketer (Advertising / Marketing / Promotion / PR)
  • Offered website services for natural-method therapists to display their details for a fee.
• Appointment Setter (Manufacturing / Production)
  • Called private companies and government agencies to develop new parks or upgrade existing ones, providing park furniture and construction services.
• Appointment Setter (Telecommunication)
  • Called for various industries, including construction, automotive insurance, and telecom services.
• Telemarketer / Appointment Setter / Lead Generator (Healthcare / Medical)
  • Called for the American Diabetes Association, asking for donations.
• Appointment Setter (Advertising / Marketing / Promotion / PR)
  • Offered SEO services to businesses, enhancing their online visibility on maps with different recognition levels.

Skills:

• Telemarketing
• Telesales
• Appointment Setting (Sets an average of 8 to 10 appointments per day)
• Lead Generation (Searches prospects and promotes their products and services)
• Data Entry (Updates necessary information for client's records)
• Active Listening (Intermediate)
• B2C Telemarketing (Intermediate)
• B2C Lead Generation (Intermediate)
• B2B Lead Generation (Intermediate)
• B2B Telemarketing (Intermediate)
• B2B Lead Generation (Advanced)
• B2B Telemarketing (Advanced)
• B2C Lead Generation (Advanced)
• B2C Calling (Advanced)
• Email Lead Generation (Advanced)

Tools:

• PipeDrive
• Vulcan7
• Mojo Dialer
• Google Spreadsheet
• MS Office tools (Word and Excel)

Rally is highly proficient in both B2C and B2B campaigns as well as cold calling, having handled Australian and US clients. He has experience in outbound calling, managing 40-50 leads daily, and closing out 3 sales opportunities per day. Additionally, he has handled incoming calls, receiving 1-2 calls per hour and promoting products and services to close out sales. Rally's excellent communication skills and ability to set appointments, generate leads, and manage data efficiently make him a valuable asset for any organization. As a Specialist, he brings a deep understanding and expertise in his field, ensuring quality and precision in his work.

Rally is ready to start immediately.

• Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
• Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
• She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
• Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
• She is available to start immediately. 

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.

• Skills:
  • Video Editing
  • Graphic Design
  • Copywriting
  • Content Creation
  • Social Media Management
  • Digital Marketing
  • SEO
  • Audio Recording and Music Production
• Software Proficiency:
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe After Effects
  • Adobe Premiere
  • Graphic design tools
  • SEO tools
  • Social media platforms

• Experience in Applied Principles:
  • Typography:
    • Created and edited graphic design layouts for websites and social media platforms.
    • Developed typographic elements for video content and promotional materials.
  • Colour Theory/Scheme:
    • Applied color theory in video editing and graphic design projects to create visually appealing content.
    • Developed cohesive color schemes for digital marketing materials and social media posts.
  • Layout Designs including Grids:
    • Designed layout structures for websites, ensuring clear and engaging presentation of content.
    • Created grid-based designs for social media posts and digital advertisements.
  • Brand Elements:
    • Handled all digital and non-digital marketing aspects for a dealership, including creating layout and video ads.
    • Developed and maintained brand consistency across various platforms, including websites and social media.
• Marvin is available to work anytime for Full-time and is amendable to part-time work.
• Predictive Index Profile - Venturer

Windee is a Digital Marketing and SEO Professional with 10+ years of experience in search engine optimization, paid advertising, lead generation, website management, and digital strategy, backed by earlier experience in customer service, sales, and operations. He has worked in both agency and remote contractor environments, supporting local and international clients across industries including professional services, training and leadership development, finance, technical consulting, automotive, home services, safety and compliance, e-commerce, and digital services.

Skilled in building and executing data-driven marketing strategies, leading SEO initiatives, managing websites and CMS platforms, supporting paid and organic campaigns, and creating digital assets for social and paid media. He is also adept at handling both strategy and execution, with strong experience in B2B marketing, LinkedIn lead generation, and cross-functional collaboration. During the interview, he positioned himself as someone comfortable operating as either an implementer or a strategist, while showing particular interest in roles where he can contribute ideas and planning, not just execution.

Digital Marketing & Strategy

• Digital Marketing Strategy
• Campaign Planning & Execution
• B2B Marketing Support
• LinkedIn Lead Generation & Outreach
• Social Media Marketing
• Paid Media Support
• Marketing Operations
• Audience Targeting & Funnel Support
• Strategic Thinking & Execution Balance

• Technical SEO
• On-Page SEO Optimization
• Local SEO
• Keyword Research & Search Intent Mapping
• SEO Audits & Recommendations
• Content Optimization
• Google Business Profile Optimization
• Performance Monitoring & Reporting
• Search Engine Marketing
• Answer Engine Optimization / Emerging AI Search Practices

Content Creation & Design

• Canva Design
• Figma
• Ad Creative Development
• Social Media Visuals
• Basic Video/Visual Content Support
• B2B Content Layout Adaptation
• Creative Asset Preparation for Paid and Organic Use

Website & CMS Management

• WordPress
• CMS Management
• Website Creation & Basic Design
• Landing Page / Website Optimization
• SEO Implementation on Websites
• Cross-functional Coordination with Developers

Analytics, Tools & Platforms

• SEMrush
• Google Analytics / GA4
• Looker Studio
• Google Search Console
• Screaming Frog
• Apollo.io
• LinkedIn Sales Navigator
• Facebook Ads
• LinkedIn Ads
• Google Ads
• AI Tools / Prompt Engineering

Professional Strengths

• Strategic Communication
• Stakeholder Management
• Integrity & Ethical Decision-Making
• Adaptability
• Process Improvement
• Team Collaboration
• Independent Remote Work
• Continuous Learning

Over 10 years of experience in SEO and digital marketing roles across agency, freelance, and remote contractor setups. Earlier career background includes customer service, sales, collections, and operations, which helped build strong communication skills, resilience, client handling, and commercial awareness.

SEO Manager – Digital Marketing Agency (U.S.-based, remote)

• Led SEO strategy for a large portfolio of 65 local SEO clients in a fast-paced agency environment.
• Managed department transformation initiatives, created SOPs and workflows, improved reporting systems, and provided leadership to a lean team.
• Also handled technical audits, search performance analysis, and process improvements under challenging operating conditions.
• This aligns with his interview discussion about leading in high-pressure environments and stepping into roles requiring both technical expertise and ethical leadership.

Technical SEO Specialist – Content / Digital Marketing Agency (Australia-based)

• Focused on technical SEO audits, crawl efficiency, Core Web Vitals improvements, documentation, and collaboration with content and development teams.
• Worked on optimizing websites for technical performance and ensuring SEO changes were implemented without compromising site quality.

SEO Specialist – Agency / Remote Staffing Setup

• Supported local SEO campaigns for agency clients, including keyword research, Google Business Profile optimization, on-page SEO, citation building, reputation management, and reporting.
• This period reflects his strong grounding in execution and campaign support.

Freelance SEO Specialist

• Worked directly with clients on onboarding, strategy development, technical audits, on-page SEO, content recommendations, backlink reviews, and reporting.
• Also implemented SEO updates directly in CMS platforms such as WordPress and Shopify.

SEO Auditor – Outsourced Digital Services / Agency Support

• Delivered SEO audits for small and medium-sized businesses, covering technical SEO, competitor analysis, keyword research, paid search alignment, content recommendations, and backlink assessments.
• Produced clear, client-facing recommendations and consulted on both organic and paid opportunities.

SEO Specialist – Financial Comparison / Finance Platform

• Worked in a regulated finance-focused digital environment, handling SEO for comparison pages, technical audits, content optimization, structured data implementation, and cross-functional collaboration with legal, product, and compliance stakeholders. T
• his shows experience in accuracy-sensitive and compliance-heavy work.

SEO Specialist – Energy / Technical Services, Safety & Compliance, Industrial / B2B, Home Services, and Marketplace Platforms

• Across several roles, supported SEO growth for businesses in technical services, environmental safety, industrial products, home services, and service marketplaces.
• Responsibilities included on-page optimization, schema implementation, localized SEO, competitor analysis, content coordination, and international SEO support.
• This reflects versatility across industries and strong B2B exposure.

Earlier SEO Roles – Agency and Offshore Support Teams

• Held progressively responsible SEO roles including analyst, executive, specialist, and team lead positions.
• Built experience in technical audits, keyword research, content optimization, link-building, reporting, and mentoring junior team members.
• These roles established his long-term foundation in search marketing and digital operations.

Customer Service, Sales, Collections, and Operations Background

• Before transitioning fully into digital marketing, worked in customer support, sales, collections, and store operations.
• These roles helped develop communication skills, persuasion, service orientation, accountability, and comfort working in target-driven environments.

During the interview, Windee shared that although his profile is strongly SEO-led, his actual experience is broader and includes social media marketing, Facebook ads, LinkedIn ads, Canva-based design work, website creation, and lead generation using LinkedIn Sales Navigator and Apollo.io. He also emphasized recent upskilling in AI and prompt engineering, reflecting initiative in keeping his capabilities current.

He presented himself as highly aligned with B2B and professional services work, and noted prior experience supporting consulting and training-related clients. He also expressed strong interest in roles that combine campaign execution with strategic thinking. On work ethic, he highlighted integrity as one of his strongest values and shared that he has left a previous role due to ethical misalignment, suggesting a principled and quality-driven approach to work.

Windee is a senior-level digital marketing professional with deep SEO expertise and broad adjacent experience in paid media, LinkedIn lead generation, content support, CMS management, and digital strategy. He appears particularly strong for B2B, consulting, training, and professional services-related roles, and brings both hands-on execution ability and strategic maturity.

He may be considered overqualified for more junior or purely execution-based roles, but his experience, communication skills, and ethical standards make him a strong candidate for positions that require ownership, sound judgment, and a balance of technical marketing knowledge with business understanding.

Windee has over a decade of experience in SEO and digital marketing, primarily within the advertising, marketing, and PR industry. He has implemented and optimized SEO strategies to improve website performance and enhance online visibility for various clients. His responsibilities have included conducting detailed SEO analyses, utilizing cutting-edge techniques to boost search engine rankings, and managing part-time SEO projects to ensure successful optimization efforts.

Additionally, Windee has experience in the call center and BPO sector, where he managed customer service interactions, resolved issues efficiently, and engaged in outbound sales focusing on customer retention strategies. His earlier roles in retail involved managing store operations, supervising staff, and ensuring customer satisfaction. Windee's diverse background highlights his strong analytical skills, effective communication, and ability to handle complex projects successfully.

• SEO Optimization
• Digital Marketing
• Customer Service
• Store Management

• Advertising / Marketing / Promotion / PR
• Call Center / IT-Enabled Services / BPO
• Retail / Merchandise
• Others (Entertainment)

Skills:

• SEO Optimization
• Digital Marketing
• Customer Service
• Management
• Analytical Skills
• Communication Skills

Windee Tan is a highly experienced SEO specialist with robust expertise in digital marketing and customer service. His strong analytical skills and ability to implement effective SEO strategies make him a valuable asset for any organization. Windee has a proven track record of improving online visibility and website performance, demonstrating exceptional ability in project management and client engagement. As a Specialist, he brings a deep understanding and expertise in SEO, ensuring quality and precision in his work.

Kirby is a very experienced Front-End WordPress Developer with solid skills spanning HTML, CSS, WordPress CMS development, SEO optimization, project management, and team leadership.

• He has over a decade working with WordPress across multiple roles, from development to front-end design, content updates, and plugin integration.
• He built full websites for hotels, law firms, e-commerce, medical fields, and charities.
• He has extensive hands-on experience in HTML and CSS; JavaScript knowledge mentioned in earlier roles and coursework. 
• He regularly handled cross-browser testing and responsive design optimization.
• He implemented technical SEO strategies, monitored Google Analytics and Webmaster Tools.
• He optimized website traffic, load speed, and metadata for various clients.
• He managed team operations and client communications in multiple jobs (e.g., Endless Rise Inc., Right Foot Media) and led web development teams, mentored junior designers, trained outsource staff.
• He also has direct Shopify experience listed; WooCommerce integration experience referenced in various roles

Technical Requirements and Experience

• Familiar with Google Lighthouse, WordPress (Elementor), JavaScript
• Uses tools: Web Page Test, Chrome Dev Tools, Cloud Layer
• Experience with href, Google Page Speed; previously used GT Matrix (now paid)
• Identifies 10+ potential speed issues, including server, graphics, code, plugins

Predictive Index Behavioral Profile - Collaborator

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Behavioral Summary

Kirby is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual can reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Joe has been doing freelance since 2009 focused in creating and designing websites from scratch using WordPress.
• He has a degree in Information Technology.
• He was able to work with clients who are based in AU. UK and US.
• He has experience working with clients based in UK where he handled creation of gaming websites and SEO 
• With this experience, he has gained proficiency in doing tasks like: 
  • Creating websites using WordPress
  • PSD Slicing for a mock-up design
  • Customizing WordPress Themes
  • Creating responsive website design using Bootstrap
  • WordPress Speed Optimization using WP Rocket
  • SEO/Site Audit using SEMrush
  • Installing SSL and Cloudflare setup
  • Setting up cPanel accounts
  • Building WordPress sites using Elementor from Adobe Illustrator.
• He is most proficient in Front-end but has experience in minor modification and configuration of plugins.
• For WordPress development, he is adept in the following:
  • WordPress Hardening                 
  • WordPress Optimization
  • Advanced custom field plugins
  • Basic plugin development    
  • Theme customization             
• Joe is proficient with the following: skills/technologies/tools:
  • Divi, Elementor
  • Joomla and Wix- CMS
  • WinSCP
  • Adobe Photoshop
  • E-Commerce/ WooCommerce 
  • WordPress- Web development and CMS
  • Bootstrap- Front-end development
  • PHP
  • JavaScript/ jQuery
  • CSS/CSS3
  • HTML/HTML5
• Other technologies/tools he has experience with include:
  • Parallax
  • Git version control
  • Ionic Android framework
  • Bootstrap
  • Foundation framework
  • AngularJS
  • Cpanel
  • Web hosting and domain management
• He has experience in web and print graphic design and has created logos, flyers, banners, and website mockups.
• He has the basics of React.
• He also has SEO experience most specifically in on-page optimization from site structure, meta-tagging, fixing HTML tag, Inpage SEO, and the like.
• The biggest project that he has handled is the one with his client with Remote Staff. They are 3 developers who have helped in creating the website to get donations for a charity. Joe has made customization on the back-end in WooCommerce. He has also made back-end modifications from the standard workflow of WordPress. Throughout this project, the biggest struggle that he encountered was implementing the function through the design that is from the client. He has resolved this by customizing the design in WooCommerce and WordPress. 
• He is available to work full-time and can start on April 6, 2024 

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”