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• Jemaimi has been working for almost 4 years in different local companies from the BPO industries. She handled different positions such as Customer Service Representative, Technical Support, and Virtual Assistant. She started working in Customer Service in 2019 and handled food delivery and Netflix accounts. She also worked as a Virtual Assistant and worked with clients that cater to the US, New Zeland, and Australia. She supported the following tasks:
  • Customer service
  • Technical support
  • Inbound and outbound calling
  • Cold calling
  • Appointment setting
  • Admin support
• She is proficient in systems such as Zendesk, TalkDesk, Peerson, and Microsoft tools. 
• Jemaima is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.

Jemaima is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style.

• Ava has been working for almost 8 years as a customer service representative, handling various accounts such as Sprint, AT&T, Comcast and engaging sales with the BPO industry. 
• During her tenure, Ava supported various tasks, including handling complaints, both cold and warm calling, inside sales, and lead verification.
• Her greatest achievement was securing a promotion to the role as a product trainer.
• She is proficient in utilizing tools and applications such as Zendesk, HubSpot, and GoDaddy.
• She can start immediately and is well-suited for any day shift role on a full-time basis.

• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Dia najieva is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dia najieva gets along easily with a wide variety of people.

• Sheena Marie has 10 years of working experience with the most recent as a Virtual Assistant for Airbnb reservations. She has a degree in Business Management majoring in Marketing. She was employed in the BPO where she handled various campaigns like dental. 
• She was involved with property management, customer service, email management, calendar management, data management, and case resolution. She was tasked with setting housekeeping reminders and cleaning quality control of the properties in her latest employment. As a supervisor, she managed the day-to-day operations within her team. She handled reservation Inquiries, cancellations, disputes, refunds, and rebooking requests.
• She was also a Lead Generation Specialist where she generated leads, did email blasting, cold calling, managing QuickBooks, and answering client calls, among others
• She used the following applications and tools:
  • Zendesk
  • QuickBooks
  • Shopify
  • Airbnb Platform
  • Google Document
  • Slack
  • Monday.com
  • Guesty
• She can start ASAP and is open to a full-time post on a day shift. 

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Sheena is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Sheena Marie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. She prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

She will focus on the details of the work and will handle her with somewhat better than average accuracy. In work involving repeated contact with people, Sheena Marie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Bookkeeping
• Accounts Receivable
• Accounts Payables
• Preparations of Journal entries
• Payroll management
• Bank Reconciliation
• Tax Support
• Financial Statements
• Assisting the General manager
• Admin task

• Xero
• QuickBooks
• Peachtree
• Microsoft Dynamics
• SAP
• Workday
• Slack

• Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
• Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, LENY pursues strongly innovative ideas, even in the face of failures or popular opposition.
• Remarkably independent. Resists authority and proven, “by the book” methods in favor of their own ideas.

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

• Al has over six years of valuable experience in the BPO, retail food outlets,  vehicle dealers, and legal industries working with various companies.  He has held various positions, including Executive Virtual Assistant, Purchasing Manager, Technical Support Representative, and Customer Service Representative, overseeing accounts related to the esignature platform, telco, and lending. His main focus was on serving clients based in the United States, UK, and Australia. When working in the BPO, Al has been recognized as a top performer for three consecutive quarters. He is adept at performing the following tasks:

  • Troubleshooting technical issues
  • Inbound and outbound calling (answering questions and providing resolution)
  • Acting as a first point of contact, dealing with correspondence and phone calls
  • Taking customer’s order
  • Organizing meetings and appointments
  • Handling billing concerns
  • Managing scheduled pick-up for vehicles
  • Evaluates vendor quotation

• He is proficient in using tools such as GoHighLevel, Five9, RingCentral, Gmail, Google Calendar, and Microsoft Office. 

• Al is available to start immediately and is amenable to working the night shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. 

Behavioral Summary

Al Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Chiesa is a graduate of Agribusiness Management. She has been working for more than 10 years in the BPO, advertising, real estate, and healthcare industries. She handled various positions such as Customer Service Representative, Technical Support, Appointment Setting, Lead Generation, and Patient Engagement Training Specialist. It was in 2019 when she ventured into remote work. As a freelancer, she was promoted to a Training Specialist and handled sessions for new hires. She catered to clients in the US. 
• She supported the following tasks:
  • Training
  • Customer Service (phone, email, and chat)
  • Technical Support
  • Lead Generation
  • Appointment setting
  • Sales
  • Virtual Assistance
  • Data entry
• She is proficient in applications and tools such as Dial Pad, Ring Central, Calendly, Help Scout, Slack, MAX CRM, Zendesk, and Microsoft Office Apps, while considering herself a beginner in Zoho.
• Chiesa is available to start immediately.
• She prefers working the night shift for any part-time or full-time position.

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Ian is a corporate communications professional with 20+ years of relevant experience. He holds a degree in Journalism majoring in Mass Communications and was employed by a number of industries like media, insurance, infrastructure, logistics, and digital transformation. He started as a Broadcast Journalist and climbed the corporate ladder to Manager roles.
• Throughout the years, he became well-versed in performing
  • Internal/external/marketing/crisis communications
  • Publicity
  • Journalism
  • Traditional/digital/social media marketing
  • Content creation and management for websites, social media, and other digital platforms
• As a manager, he handled up to 49 team members where he trained and coached them for better work performance. He also created and improved SOPs while maintaining good stakeholder relationship.
• One of the achievements he prides himself on was covering a stadium stampede for a local noontime show in 2006.
• He is exposed to website development and management and used CMS WordPress.
• He is an adept user of Slack, Microsoft Office Apps (Word PowerPoint, Teams, Outlook), Google Suite (Documents, Slides), Cisco WebEx, WordPress, Doc-to-Help, and Avid INews.
• He can start after a 2-week notice.
• He prefers working full-time and is amenable to working any shift.

• He has a total of 16 years of working experience as Senior PHP Back-end Developer for the estate, car rental, educational, and eCommerce industry 
• He has experience working with developing projects from the scratch as well as creating and developing new features for an existing system 
• He has worked with integrations with some web-based applications like payment gateway using Stripe and real estate listing applications 
• He had experience with Git Administration and Database Management 
• He has worked with AWS EC2 for repository and storage
• For testing, he has done unit testing using a PHP unit
• He has experience with the following technologies 
  • PHP
  • Laravel
  • CodeIgniter
  • MVC
  • MySQL 
  • HTML
  • CSS
  • Javascript
  • JQuery
  • ARP Reach
  • UNIX/Linux
  • MVC
  • OOP
  • Joomla 
  • Magento 
  • WordPress
  • AWS EC2 
• He began working with Laravel in 2011. In 2014, he developed a Daily Time Record system using Laravel 3. In the same year, he employed Laravel 4 to establish a payment gateway. Fast forward to 2022, he employed WinterCMS, a Laravel-based CMS using Laravel 10, to craft a car rental system equipped with an API for seamless mobile integration.
• He is available to work full-time and can start as soon as possible.

• Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan

• This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
• Lolito is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
• She was exposed to the following tasks:
  • Appointment Setting
  • Lead Generation
  • Cold Calling
  • Email and Chat Support
  • Phone Support
  • Customer Service
  • Technical Support
  • Social Media Management
  • Researching
  • Marketing Analysis
  • Administrative Tasks
• She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
• She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Jennie is an Accountancy graduate with 8 years of relevant experience. She started her career as an Accounting Assistant II in an automotive business where she stayed for more than 4 years. She then joined a manufacturing company where she spent the next 3 years as a General Junior Accountant. In September 2022, she shifted to remote work and landed a freelance Accountant job in an Australia-based accounting firm. She catered to 10+ clients engaging in the laundry and food industries for around 11 months.
• Throughout the years, she gets to perform the following:
  • Invoice and transaction monitoring
  • Accounts receivable management
  • Bank reconciliation
  • Bookkeeping
  • Payroll processing
  • Assisted in financial statement preparation
  • BAS and IAS preparation
  • PAYG and superannuation
  • GST preparation
• She is a certified Xero Advisor.
• Jennie is proficient with Xero, Xero Practice Manager, HubDoc, Oracle, Deputy, Dropbox, Microsoft Office Apps (Word, Excel, Outlook, Teams), and Google Suite (Drive, Sheets, Calendar), while a beginner with MYOB and SAP.
• She can start ASAP and is amenable to working the day shift in any part-time or full-time role.

• Aiza has been working for more than 10 years now in the Financial Service and Online Educational Institution handling roles such as Sales Consultant, Purchaser & Admin, Online English Instructor and Part-time Financial Advisor. She then started being a independent contractor in 2022 as Social Media Manager for Real-estate and Pastry business. She was able to handle clients from Israel.
• She was exposed to the following tasks:
  • Social Media Management (FB, IG, Tiktok, Twitter and Youtube)
  • Content Strategizing
  • Analytics and Reporting
  • Graphic Designing
  • Sales
  • Online Teaching
  • Administrative tasks
• As as Social Media Manager she was tasked to: 
  • Effectively handle the social media presence and administrative tasks to promote the company's properties,engage with potential clients, and enhance its online reputation.
  • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
  • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout the sales process.
  • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
  • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estate team based on the research findings.
• She also into article writing, topics were about beauty products.
• She is proficient in using tools such as Capcut, Filmora, Canva, Adobe Photoshop, Google workspace, MS Office, Trello, Monday.com, Notion and Click-up.
• She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Aiza Concepcion is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Understanding the technical aspects of own work well, is capable of exercising ingenuity in problem-solving within the limits of specialized expertise and training. Conservative and eager to avoid risk, is cautious and skeptical about new ideas. Will be comfortable with established, approved systems, technology, organizational relationships, and people.

• Designs, develops, and deploys new systems and websites
• Delivering and uploading bulk data to their systems for their new clients
• Maintaining and improving/enhancing the system based on clients' request/needs

• C#
• Java
• VBA
• Node.JS
• VueJS
• HTML
• CSS
• Javascript
• XML
• React.JS
• AngularJS
• SQL
• WordPress
• AWS
• GitHub
• MS Azure DevOps
• Basic knowledge in MongoDB

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Maurice is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she's talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.