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• Performed diligent quality reviews across prototypes and in-progress manufacturing, identifying improvement areas and technical solutions.
• Closely evaluated product faults and failures, troubleshooting effectively to determine accurate root causes.
• Utilized exceptional fault-finding abilities to quickly identify technical issues, minimizing operational disruption.
• Researched and designed diverse programmed updates and reviews, aiding improved technical capabilities.
• Investigated reports of system errors to try to reproduce problems and trace faults.
• Conducted tactical troubleshooting to identify faults.
• Set up new workstations for users with proper cables, equipment and software.
• Followed user guides and technical manuals to complete skilled repairs.
• Monitored computer system performance and intervened in identified problems.
• Educated service users on new software updates and system capabilities.
• Documented actions taken using work order system •Resolved service user requests within target timeframes.
• Kept detailed records of new installations and related licenses.

• Processed and issued product orders and service upgrades for customers.
• Built rapport with customers through courteous and professional communications.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Maximized customer satisfaction by resolving service issues promptly.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Resolved customer queries over phone and by email.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Input customer information, call notes and personal data onto internal database.
• Handled complaints calmly and professionally, providing appropriate solutions to promote  customer satisfaction.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication. 

• Managed information on company databases for different organizational activities to track history and safeguard accurate information.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Organized and stored hardcopy files.
• Greeted visitors and appropriately directed to designated areas
• Helped less experienced staff manage daily assignments.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Updated client correspondence files and noted additions in file index.
• Handled client correspondence and internal communications in professional manner.
• Directed incoming mail, interoffice messages and packages to office recipients.
• Received, sorted and directed incoming mail to maintain good communication channels.
• Safeguarded sensitive and confidential data in compliance with security best practices.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Planned office events by reserving venues, communicating schedules and coordinating setup.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Received and responded to high-volume correspondence via email and live chat.
• Managed document control duties to reduce errors and maintain accurate records.
• Performed regular research and attended teacher networking events to stay updated on latest language developments.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Resolved customer queries over phone and by email.
• Input customer information, call notes and personal data onto internal database.

• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
• Applied company policy and procedure to increase customer satisfaction.
• Kept strong knowledge of product range details to efficiently answer customer questions.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
• Kept strong knowledge of company rules and policies to address returns, faulty products and delayed delivery issues.
• Developed rapport with customers quickly to identify needs and provide solutions.
• Contacted customers to provide updates on orders and purchases, updating CRM system with notes on conversation.
• Provided customers with advice and guidance to increase customer satisfaction and loyalty.
• Identified problem areas for customer care department and presented ideas for improvement.
• Answered customer queries on new products, services and sales offers to increase sales.

• Cold calling specific clients, doing outbound calls and documenting clients information.
• Doing multitasking.

• Consulted with other professionals to help students with learning disabilities or problems of social adjustment.Conducted in-depth assessments, providing feedback on grammar, syntax, spelling and punctuation to increase learning development.
• Created audio, visual and written teaching materials to assist in teaching English.
• Built extensive and long-lasting student relationships to create classroom environments conducive to learning.
• Provided international students with English language skills to improve communicative ability in speaking, listening, reading and writing.
• Held regular verbal and written exams for students to examine learning development and assess difficulties.
• Managed allotted learning time to maximize student achievement.

• Cold calling 
• Handle data entry 
• Administrative task
• Sending emails in behalf of client 

• Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.
• Consulted with other professionals to help students with learning disabilities or problems of social adjustment.
• Conducted in-depth assessments, providing feedback on grammar, syntax, spelling and punctuation to increase learning development.
• Created audio, visual and written teaching materials to assist in teaching English.
• Built extensive and long-lasting student relationships to create classroom environments conducive to learning.
• Provided international students with English language skills to improve communicative ability in speaking, listening, reading and writing.
• Held regular verbal and written exams for students to examine learning development and assess difficulties.
• Managed allotted learning time to maximize student achievement.
• Developed and enforced classroom code of conduct to maintain order during lessons.
• Collaborated with other teachers to develop creative, innovative and educational curriculums, teaching aids and field trips.
• Maintained complete and accurate records of students' progress to comply with administrative requirements.
• Counselled students with academic difficulties and behavioral problems for improved outcomes.
• Conducted in-depth assessments into children's work, providing feedback on grammar, syntax, spelling and punctuation to increase learning development.
• Coordinated and attended parent-teacher meetings to update parents on student language progress, strengths and weaknesses for improvement.
• Performed regular research and attended teacher networking events to stay updated on latest language developments. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

• Encode data into spreadsheets and various MS Office applications, checking data for accuracy, completeness, consistency, and quality before encoding it.
• Reviewing and correcting errors in the encoded data
• Collate all the data encoded and make sure duplicates and incorrect information are removed and corrected
• Provide sufficient and accurate reports on the delivery of billing statements to the client’s subscribers on time and supervise other co-workers in making delivery reports

• Respond to customer inquiries and troubleshoot technical issues via phone in a timely and professional manner.
• Diagnose and resolve hardware and software issues, including installation and configuration of applications, operating systems, and drivers.
• Guide customers through the use of their products and services, providing instructions, tips, and best practices.
• Escalate issues to higher-level support as necessary and follow up on open tickets to ensure timely resolution.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in a customer relationship management (CRM) system.

• Responsible for providing the first line of telephone support for hardware and software applications for customers.
• Answers simple to complex questions about installation, operation, configuration, and customization of pre-installed software.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
• Continuously expand knowledge of products and services, staying up-to-date on new releases, features, and troubleshooting techniques.
• Consistently hit and exceed target KPIs

• Conduct broadband line checks for requesting customers for a telecommunications company based in New Zealand
• Follow up on customers via phone call or email, letting them know the results
• Provide troubleshooting for new broadband customers, making sure they have an internet connection upon broadband installation

• Ensure that calls are handled professionally.
• Provide direction and guidance to guarantee consistent achievement of key performance metrics
• Achieve, measure, report, and communicate metric goal attainment for assigned team
• Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents.
• Coach, mentor and develop agent team for skills expansion and promotional opportunities.
• Perform other duties as assigned

• Gather data from spreadsheets produced by subordinate associates, clean and analyze the data, create presentations that have charts, graphs, and insights that are presented in weekly and monthly business reviews, keeping the client informed and up to date about the team's performance.
• Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.
• Efficiently coach associates in meeting the metrics
• Manage and drive performance from the Associates in meeting SLAs and KPIs
• Any other responsibilities assigned by the direct supervisor/manager

• Work closely with the hiring managers to gain a thorough understanding of the needs of the position and develop/execute effective recruitment plans for each requisition
• Use creative sourcing techniques to procure candidates
• Present a pool of candidates that the client will interview and possibly hire before the target date.

• Conduct secondary investigation about motor vehicle accidents or any related accidents of driver-partners and riders that happen during the trip or while online on the platform.
• Create, modify, and sometimes, escalate JIRAs related to the accident
• Manage daily queues by assigning JIRAs to the team (Previous Role) Safety Investigations Specialist I
• Evaluate complaints lodged against users and reject the accounts of users who have breached established policy thresholds based on the company's adjudication workflows
• Effectively communicate and provide insights on team member's questions in the chat group
• Consistently achieve target KPIs which contribute to the team's overall performance (Previous Role) Incident Response Team
• A customer-facing role that responds to safety-related incidents sent by app users promptly, ensuring resolution in every case handled.
• Achieve superb CSAT scores using effective and efficient customer service skills

Client Enquiries and Communication •Respond to enquiries via phone, email, and website contact forms in a timely, warm, and professional manner 05/2025 – 01/2026 •Provide clear and accurate information about assessment options, fees, payment plans, referrals, and Telehealth services •Answer incoming phone calls and direct enquiries appropriately •Maintain a supportive, empathetic, and neurodiversity-affirming communication style at all times •Follow up clients regarding forms, questionnaires, service agreements, and outstanding requirements Scheduling and Client Coordination •Schedule intake sessions, diagnostic interviews, and feedback appointments across clinicians •Manage calendars and appointment availability with no waitlist workflows •Coordinate rescheduling and cancellations with sensitivity and professionalism •Ensure client records are accurate and up to date prior to appointments Administrative and Operational Support •Prepare and send service agreements, invoices, and payment plan documentation •Track payments and follow up outstanding invoices in line with internal processes •Maintain accurate client records and internal trackers •Support clinicians by ensuring all required documentation is completed and collated Data Collection and Reporting •Gather operational and performance data including enquiries, bookings, assessments completed, cancellations, and capacity utilisation •Maintain internal spreadsheets and tracking tools •Translate business performance data into visual dashboards using Looker Studio •Assist management by providing regular insights on trends, capacity, and service demand Compliance and Quality Support •Ensure administrative processes align with company policies and confidentiality requirements •Support consistent and high-quality client experience across all communication channels •Contribute to process improvements and workflow efficiencies •Coordinate rescheduling and cancellations with sensitivity and professionalism •Ensure client records are accurate and up to date prior to appointments

• Led activities like painting and drawing to reinforce learning. Encouraged student creativity and self-expression through art.
• Managed a well-stocked art room and ordered materials and supplies as needed.

• I was tasked with preparing and keeping up-to-date Computer-Aided Design/CAD drawings and plans.
• Communicating with supervisors to finalize designs and drawing changes as well as, ensuring all designs and drawings are in accordance with company standards and local regulations.

•  Was tasked to provide the day-to-day reporting of the project site, which in turn honed my technical skills, from theory to practice.
• I was part of the weekly coordination meetings, wherein I learned the construction flow in terms of managing a project, providing technical reports and drawings, and assessing the project schedule.

• I was exposed to constructing a building from the ground up.
• Being the project-incharge of the project, I implemented quality control processes for projects to ensure adherence to predetermined criteria.
• Coordinated with teams of engineers, architects, subcontractors, and other relevant professionals to drive projects to successful completion on time and within budget.
• Identified and documented risks associated with projects, and developed processes to mitigate and manage them.
• Monitored and reported on the progress of projects, provided meaningful feedback, and issued reports outlining project successes and shortcomings.

• Handled interior fit-out projects in terms of construction drawings, quantity surveying, and project coordination with implementation and different trades.
• Assessed various project sites before implementation and coordinated with the designers regarding the actual conditions of the site.
• Also handled international interior fit-out projects located in Texas and Mexico wherein subcontractor negotiation and coordination were required.

• Handled office space planning and interior design for various companies.
• Designed innovative concepts for the full-service product development cycle.
• Brainstormed fresh ideas for visually appealing and functional design concepts.
• I was also involved in putting together and presenting materials boards to clients, as well as specifying furniture and fixtures for projects.

• Planswift Quantity Survey
• Estimating – Painting & Wallcoverings

• Attaining briefs and relevant files to deliver to our team of highly qualified artists for production 
• Managing client communication and feedback 
• Detailed analysis of supplied documentation for production 
• Managing time frames and project deadlines 
• Coordinating other suppliers such as outsourced photographers, Film Crews, Voice Over Talents and other suppliers 
• Manage the production of our Architectural Models with our production team • Manage client interaction and proactively problem solve 
• Identify Production issues and report to Upper Management 
• Detailed reporting of projects that fall behind scheduling 
• Proactively contacting clients for feedback on deliverables 
• Working in conjunction with Sales Managers in building client relations

• Disbursement source document processing.
• Handles resolution of expense report issues.
• Assist BIR tax purposes requirements.
• Conduct weekly/monthly Sales and Accounts Receivables Reports
• Responsible for handling and releasing checks. 
• Generate and review job order list and accounts executive commissions.

• Preparation of Financial Statements.
• Directly reporting to VP-Finance 
• Handles Accounts Payable and Accounts Receivables Reports
• Prepare BIR tax remittances (1601E, 1601C, 2550M & 2550Q)
• Generate and monitor FS Accounts (for Reconciliation)
• Knowledge of FACT Accounting Software

• In charge of the processing of expenditure, disbursements and department budgets; Analyze cash flow, cost controls, and expenses.
• Coordinate and prepare financial statements, financial reports, special analyses, and information reports.
• Interact with other managers to provide consultative support to planning initiatives through financial and management information analyses, reports, and recommendations.
• Organizes, files, and protects all accounting and finance documents including original registrations and licenses.
• Involves in the creation and improvement of finance and accounting, and audit policies, process, and documentations.
• Interfaces with internal and external auditors as necessary, i.e tax compliance.

• To ensure accurate and proper filings while following federal and state guidelines
• Notified admin of any new tax clients for the current year.
• Given all documents and forms found in the tax portal using Taxdome.
• Responsible for all returns take about 5-7 business days to process, however, this time does not start until after we have received all the documents.
• Facilitate once return is completed it is now sent to a supervisor for a review (this can take up to 2 days to complete). The completed return will then be uploaded by Admin and locked until payment has been processed.
• Assisting after completion of review the client will be asked to make payments (with the exception of the client receiving a refund who opt in the prep fees to be taken out of return).
• Send the document to client, when payment is made the return will become available to the client for review and signature.
• Work directly with the CEO of several companies.
• Correspond directly with potential/ new clients while learning and acquiring new accounting skills.
• Assist with production accounting

• To ensure accurate and proper filings while following federal and state guidelines
• Notified admin of any new tax clients for the current year.
• Given all documents and forms found in the tax portal using Taxdome.
• Responsible for all returns take about 5-7 business days to process, however, this time does not start until after we have received all the documents.
• Facilitate once return is completed it is now sent to a supervisor for a review (this can take up to 2 days to complete). The completed return will then be uploaded by Admin and locked until payment has been processed.
• Assisting after completion of review the client will be asked to make payments (with the exception of the client receiving a refund who opt in the prep fees to be taken out of return).
• Send the document to client, when payment is made the return will become available to the client for review and signature.
• Work directly with the CEO of several companies.
• Correspond directly with potential/ new clients while learning and acquiring new accounting skills.
• Assist with production accounting

• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Reviewed business operations and obligations to help organization function at acceptable level.
• Prepare monthly Financial Statement
• Balance Sheet and Income Statement account entries by compiling and analyzing account information.
• Prepare monthly BIR Remittances and other Government Contributions 

• Audit the Following Departments:
  • Admin and Operations Reports
• Finance and Other Related FS Supporting Documents
  • 9 PCBSI Branches (Puerto Princesa, Brooke’s Point, Coron, Dapitan, Dumaguete,San Jose, Larena, Iloilo and Surigao)
  • Prepare monthly Audit Findings and Observations
  • Knowledge of ISO Accreditation for Systems and Procedures

• For Customer Receipting : record customer payments weekly against relevant invoice(s) and prepare and maintain aged receivables
• For Supplier Payments and Expenses : collate supplier invoices weekly/fortnightly/monthly payment runs, streamlining payment processes whenever possible using email rules and ReceiptBank; ensure all supplier bills are reviewed for correct coding and approved and ready for payment; record supplier payments in accounting software, against the relevant bill(s).
• Reconciliation of Bank Accounts : prepare and reconcile monthly all bank, loan and credit card accounts
• Monthly Reports : make end-of-month journals as required and prepare draft monthly financial statements with management reports for review
• ATO Compliance : preparation and lodgment of monthly/quarterly Business Activity Statement (BAS) and Installment Activity Statement (IAS); Monthly/Quarterly reconciliation of BAS/IAS and any task deemed necessary by the management team as required

• Reconciling accounts payable and accounts receivable balances with bank statements or other records to ensure that all transactions have been recorded accurately
• Preparing financial statements, tax forms, and other reports using accounting software - Quickbooks
• Reviewing credit applications to determine whether applicants are eligible for new loans or lines of credit
• Processing bills by recording invoices received from suppliers or vendors on an accounting system database and submitting them to accounting staff for payment
• Reviewing financial statements and other records to identify potential problems such as large discrepancies between cash received and cash spent
• Preparing financial reports to track business performance over time, such as profit and loss statements and budgets
• Ensuring that accounting records are kept up to date by entering new transactions into the system and retrieving old records as needed

The Bookkeeper will be working with the client on accounting and admin tasks such as but not limited to:

• Maintain accurate and up-to-date financial records for the clients
• Support the Accountant by ensuring that all financial documentation and records are complete and organised, facilitating efficient tax preparation and compliance.
• Work closely with the Accountant to address any financial discrepancies or questions that may arise.

• Bookkeeping and reconciliation
• Journal entries
• BAS preparation
• Some financial report
• Tax returns
• Document sorting
• Handling calls from time-to-time
• Adhoc tasks like appointment setting
• Other admin tasks that can be assigned by the client

• Coordinating accounting functions and programs.
• Preparing financial analyses and reports.
• Preparing revenue projections and forecasting expenditure.
• Maintaining and reconciling balance sheet and general ledger accounts.
• Assisting with annual audit preparations.
• Investigating and resolving audit findings, account discrepancies, and issues of non-compliance.
• Contributing to the development of new or amended accounting systems, programs, and procedures.
• Performing other accounting duties and supporting junior staff as required or assigned

• For Accounts Receivable: Create and manage customer records, generate and send invoices, track outstanding receivables and reconcile customer accounts and resolve discrepancies.
• For Accounts Payable: Maintain supplier records and process invoices for payment, manage aging payables and ensure timely payments and reconcile supplier statements and address any issues.
• For General Accounting: Accurately record financial transactions in Xero, maintain up-to-date financial records and bank reconciliations.
• Monthly Payroll: Enter contractor invoices and manage timesheets, generate and manage pay runs, including pay slips and reconciliations, update employee records and ensure payroll compliance.
• For Month-End Reconciliation: conduct bank, accounts receivable, and accounts payable reconciliations, verify and reconcile all general ledger accounts, review financial reports, ensuring accuracy and investigating discrepancies and prepare GST reconciliations and assist with BAS submissions.

• Collect and analyze financial information and prepare the necessary entries
• Manage accounts payable and disbursement
• Ensure all transactions are recorded in the books
• Prepare payroll and month-end adjustments
• Make weekly report for the management
• Other accounting task or ad hoc duties that is assigned by the superior

• Manage accounts payable & disbursement.
• Responsible for checking the accuracy of the amount on the system of assigned accounts
• Review and edit contracts and other legal documents
• Prepare legal documents and assist external legal counsel for documentation and attachment
• Conduct research into applicable tax, business or real estate law for a particular topic given.
• Other accounting task or ad hoc duties that is assigned by the superior

• Managed and oversaw the preparation of financial statements and monthly/annual sales from different media platforms.
• Managed and supervised finance department employees, which has 4 units (Treasury, Accounts Payable and Purchasing, Sales and Accounting Units).
• Maintained and oversaw all accounting procedures and processes and the compliance with Generally Accepted Accounting Principles (GAAP) for financial statements
• Helped the management in their decision making
• Oversaw the preparation of budgets, the financial analysis and interpreted complicated financial information for managers and executives and reported directly to the CEO
• Advise on procedure and financial management as well as developing policies  
• Oversaw the financial report for stockholders, taxes, regulatory agencies, and other financial groups relating to company finance

• In- charged of handling and managing the services that we provide to our clients in various industries.
• Responsible for checking that all the reports we submit to our clients are correct.
• Responsible for verifying that all the remittances and returns we submit to BIR and other government agencies are correct.
• Responsible in generating the Financial Statements for our clients for submission to Audit.
• In-charged of dealing to Government agencies in behalf of our clients.

• Responsible for the review and analysis of the bank transactions
• Responsible for journal entries and recording of collections, disbursement and other transactions related to bank.
• Responsible for the daily Bank Reconciliation, and Account Reconciliation Tracker.
• Monitoring of Completion of Analysis and Reconciliation for RTR assigned accounts
• Financial Analysis, Balance Sheet Reconciliation, Posting of Journal Entries
• Other accounting and administrative functions and ad hoc duties as assigned from time to time by my superior.

• Prepare and analyze daily cash flow
• Monitor and analyze the importation and accounts payable. Monitor and analyze the operating expenses and make necessary suggestions on how to minimize the
• Other accounting and administrative functions and ad hoc duties as assigned from time to time by my superior

• Responsible for the supervision, review and checking of accounting transactions, preparation of financial statements and reports, payroll, computation of taxes and preparation of tax returns.
• Responsible for reconciling and reviewing balance sheet accounts and making correcting entries, if necessary.
• Assisted with audit requests to ensure compliance with GAAP accounting.
• Analyzed & prepared accurate & timely financial statements of co-owned stores such as: comparative. PNL, Balance Sheet.
• Analyzed the Balance Sheet Accounts to ensure that all accounts are properly accounted so that possible loss will be avoided.
• Analyzed and reviewed thoroughly store expenses to avoid loss and establish accuracy of charges.
• Reconciled store bank accounts to establish completeness of cash to avoid losses.
• Reviewed budget inputs submitted by Store Managers to ensure correctness of income and expense projections based on established trends and current contracts.
• Arranged settlement to suppliers. Prepares government regulatory reports.
• Other accounting and administrative functions and ad hoc duties as assigned from time to time by my superior.

• Organized, Processed and Analyzed data. 
• Performed financial analysis of AFP budget department. Prepares government regulatory reports.
• Performed audits or QA checks on all proofed transcripts, logging and categorizing errors correctly on the worksheet.
• Conducted an ocular audit of the different headquarters of AFP in the different provinces across the nation with regards to provided personnel funds.
• Other accounting and administrative functions and ad hoc duties as assigned from time to time by my superior.

• Conducted audit of various accounts (Balance Sheet and Income Statement) of different clients/companies.
• Prepared financial statements and full set of accounts.
• Prepared government regulatory reports including tax returns.
• Conduct Inventory & AR Audit in field areas.
• Provided efficient assistance in establishing key internal control measures across all areas of operations through consistent monitoring, review and update of systems and procedures.
• Assisted in the development of strategic proposals and initiatives based on report findings and business analyses to support and maintain the company’s integrity.
• Identified internal control weaknesses, communicating weaknesses through the preparation of a management letter.
• Conducted extensive qualitative and quantitative due diligence on industry and company factors independently.
• Dedicatedly analyzed investment risks and rewards to assist the management in transaction process.
• Performed financial statement analysis of company specific factors (leverage, profitability, interest rate coverage) to determine its financial flexibility, cash flow strength etc.

• Responsible for Creating rig for 3D VR assets to be used for an Online gaming using VR using Blender 3D.
• Researching visual style, genre, and technologies to produce each individual project.
• Applying motion capture to enhance performances. Identifying key scenes and sequences.
• Transforming storyboards into animated sequences.

• Re-create 2d images provided or create a new design of characters, Props, Vehicles etc. into a 3D Assets from modelling, textures, rigging and Animation to final render depending on the client/project requires using Blender 3D.

• Create 3D characters, Props, Vehicles etc. into a 3D Assets from modelling, textures, rigging and Animation to final render for in game animation Adds for the client/Game project requires using Blender 3D.

• Review all scripts and assets needed for online learning content for pre-school and give feedback to the curriculum Head before creating the storyboard and animatics and create the character library/assets using adobe animate and set-up the scenes before producing the final video animation using Adobe Animate and produce the final video render using Adobe After Effects.

• Conduct and Supervise 12th Grade Students training for 2D Traditional animation using Pencils and papers in designing process in preparation for the 2D Digital Animation Training using Adobe Animate, Adobe Photoshop etc.

• Create 2D Digital Animation using Toon boom harmony based on the script, action given/required by the Client/Creative Director of the specific Project/Show.

• Create 2D Digital Animation using Adobe Flash/Animate based on the script, action given/required by the Client/Creative Director of the specific Project/Show.

• Create 2D Digital Animation using Adobe Flash/Toon boom harmony based on the script, action given/required by the Client/Creative Director of the specific Project/Show.

• Conduct Training in 2D/3D Digital animation for all Ethiopian local College Trainers under the Train the Trainers program for TVET sponsored by the German Government Fund for the Ministry of Education Ethiopia.
• From Traditional Drawing, Storyboarding, character Design to Digital 2D using Adobe animate and MAYA 3D.

• Conduct short course training in 2D/3D Digital animation Under TESDA Scholarship program for out of school youth and  career shifting Aspiring Animation artist from all ages

• Create 2D Digital Animation using Adobe Flash/Toon boom Harmony based on the script, action given/required by the Client/Creative Director of the specific Project/Show.

• Create 2D Traditional Animation using based on the script, action given/required by the Client/Creative Director of the specific Project/Show.

• Create Animated Videos, Comic strips Stop Motion Animation for the Story Telling Segment of The TV show A.T.B.P. Based on the Scripts Provided by the Writer/Segment Producer.

• Develop and maintain websites for clients, ensuring optimal performance and user experience.
• Design various marketing materials, including posters, flyers, and cards, to meet clients' advertising and branding needs.

• Designed, developed, and maintained WordPress websites for company subsidiaries, ensuring brand consistency and operational efficiency.
• Created and integrated custom applications and plugins to enhance website functionality and elevate user experience.
• Collaborated with cross-functional teams to implement design updates and technical enhancements.
• Optimized website performance, ensuring fast load times and compatibility across devices.

• Develop and maintain the Intranet and CMS for various business units, ensuring efficient information flow.
• Design, develop, and maintain company websites and applications for enhanced user experience.
• Back up all websites and applications biannually for data integrity. Broadcast newsletters to 2GO subscribers for engagement.
• Manage domain names and perform necessary administrative actions.
• Implement SSL certificates for all websites and the intranet to enhance security.
• Assist the Marketing team with web application needs. Administer SharePoint Site on the Cloud for smooth operations.
• Design UI/UX for SharePoint On-Prem with a focus on usability.
• Perform additional tasks based on skills and knowledge as needed.

• Developed and optimized the company website for enhanced functionality, responsiveness, and user experience, increasing user engagement.
• Supported the Marketing team by creating visually appealing social media collateral, ensuring brand consistency across platforms.
• Coordinated with third-party providers, managing website hosting, plugins, and integrations to meet dynamic project requirements.
• Designed and maintained custom themes and templates tailored to client specifications.

• Assigned to a leading Australian television company, delivering high-quality support and solutions.
• Collaborate closely with clients using Jira for efficient project management, task tracking, and monitoring to ensure timely completion of deliverables.
• Develop and update comprehensive training materials and guidelines for call center agents and trainers, utilizing Salesforce Content Management and Articulate Rise 360 to enhance learning experiences.
• Design and update engaging graphics for training materials, ensuring a visually appealing and user-friendly presentation for learners.

BAHAGHARI CARGO (FORMERLY KINETIC FREIGHT SOLUTIONS, INC.) Duties and Responsibilities: Provide comprehensive IT support, including hardware/software installation, configuration, and maintenance of computer systems Develop and maintain a web-based shipment tracking system to enhance logistics visibility. Perform regular system updates and backups to ensure operational integrity. Collaborate with management to improve IT workflows and automate freight monitoring processes. WORK EXPERIENCES - TEACHING

Duties and Responsibilities: Collected and preprocessed diverse image datasets (waste types, organic materials, recyclables) for supervised learning tasks. Annotated datasets with bounding boxes and class labels to train object detection models. Trained and evaluated models such as YOLO, Faster R-CNN, and Mask R-CNN; optimized hyperparameters for accuracy and detection speed. Implemented end-to-end AI pipelines from dataset preparation to model deployment. Deployed trained models on mobile and web-based platforms for real-world applications (e.g., waste classification systems).

Duties and Responsibilities: Appointed as Subject Matter Expert (SME) in Google Cloud Dataform, providing technical leadership and mentoring to team members. Utilize BigQuery to manage and transform datasets, improving data processing efficiency. Lead knowledge-sharing initiatives by creating and presenting technical sessions on emerging tools and best practices. Implement regression models using Google Vertex AI (AutoML), supporting predictive analytics initiatives. Establish Vertex AI Model Monitoring to proactively track model performance and ensure sustained accuracy over time. Explore datasets, inspect initial distributions, and check for potential biases or missing values. Write a proposal outlining different ML approaches to address the business problem and discuss feasibility with the team. Design, train, and evaluate machine learning models using state-of-the-art techniques and frameworks. Engineer new features based on domain knowledge (e.g., sentiment scores for NLP tasks or edge detection features for vision tasks). Select appropriate ML/DL models (e.g., CNNs for vision tasks, LSTMs/Transformers for NLP, or gradient boosting for structured data). Package model artifacts and integrate them into APIs or microservices using FastAPI/Flask. Contribute actively to both the Data Analytics and AI teams, supporting key business and technical objectives. JOAN MARIE VALE AI Engineer | AI Developer WORK EXPERIENCES - INDUSTRY

Courses being taught (BSCS & BSIT): 1. Logic Circuit and Design 2. Application Development and Emerging Technologies 3. Discrete Structures Prepare and deliver instructional presentations covering required course topics. Develop a comprehensive course module aligned with the learning objectives of each subject load. Design and implement assessment tools, including quizzes, activities, laboratory exercises, midterm, and final examinations. Serve as Thesis Adviser to Bachelor of Science in Computer Science students. Appointed as Course/Subject Coordinator, responsible for writing, reviewing, and updating course syllabi. JOAN MARIE VALE AI Engineer | AI Developer WORK EXPERIENCES - TEACHING

FAR EASTERN UNIVERSITY - ALABANG Courses being taught: (BSCS & BSIT & BSBA) 1.Intelligent Systems 2.Linear Algebra 3.Discrete Mathematics 4.Data Analytics Prepare and deliver instructional presentations covering required course topics. Develop comprehensive course modules aligned with the learning objectives of each subject load. Design and implement assessment tools, including quizzes, activities, laboratory exercises, midterm, and final examinations. Serve as Thesis Adviser to Bachelor of Science in Computer Science students.

Duties and Responsibilities: Development of the company's AI Security Platform Develop lab challenges that will allow users the opportunity to learn the key principles and practices to secure AI models, ensuring robustness against emerging threats Write a lab proposal outlining different ML approaches to address the security problem and discuss feasibility with the team. Design, train, and evaluate machine learning models using state-of-the-art techniques and frameworks. Engineer new features based on domain knowledge (e.g., sentiment scores for NLP tasks or edge detection features for vision tasks). Design the user interface of the developed lab challenges using Figma Package model artifacts and integrate them into APIs or microservices using FastAPI Stand-up meeting to discuss project updates, blockers, and priorities for the week Assigned to look for talented interns and train them on Deepfake and security awareness

Duties and Responsibilities: Collect and preprocess datasets (e.g., sugarcane leaves, coffee species, medical X-rays/CT scans), ensuring data quality and consistency. Conduct Exploratory Data Analysis (EDA) to detect class imbalance, anomalies, and image distribution issues. Clean and annotate image datasets (noise reduction, label correction, image filtering) to improve model performance. Develop and train AI models using CNN-based architectures; validated using metrics such as accuracy, precision, recall, and F1-score. Convert trained models to TensorFlow Lite (TFLite) or ONNX formats for deployment on mobile and embedded platforms using No-Code AI tools. Integrate real-time computer vision features (image capture, processing, and display) for prototype applications. Conduct testing and optimization to ensure efficient model inference on low-power devices.

Courses being taught: (BSECE & BSICE & BSCS & BSIT) 1. Computer Programming (Python) 2. Mobile Computing 3. Application Development and Emerging Technologies 4. Discrete Mathematics 5. Social Issues and Professional Practices Prepare and deliver instructional presentations covering required course topics. Develop comprehensive course modules aligned with the learning objectives of each subject load. Design and implement assessment tools, including quizzes, activities, laboratory exercises, midterm, and final examinations. TRAINING / CERTIFICATIONS 1. GOOGLE CLOUD CERTIFIED - PROFESSIONAL MACHINE LEARNING ENGINEER SERIES ID: 9758 2. USING DOCKER FOR DEVOPS: INTRODUCTION TO DOCKER ISSUER: SKILLSOFT 3. SOFTWARE TESTING FOR DEVOPS: DEVOPS TEST TOOLS ISSUER: SKILLSOFT JOAN MARIE VALE AI Engineer | AI Developer TRAINING / CERTIFICATIONS 4. CHATGPT PROMPT ENGINEERING EXAMPLES & USE CASES ISSUER: SKILLSOFT 5. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ISSUER: SKILLSOFT 6. JENKINS FOR DEVOPS: JENKINS CONFIGURATION FOR DEVOPS ISSUER: SKILLSOFT 7. THE LANGUAGE OF DEVOPS: DEVOPS TOOLS & PROCESSES ISSUER: SKILLSOFT 8. DEFINING CLOUD COMPUTING FOR DECISION-MAKERS: CLOUD COMPUTING PRINCIPLES ISSUER: SKILLSOFT 9. GENERATIVE AI APIS FOR PRACTICAL APPLICATIONS: AN INTRODUCTION ISSUER: SKILLSOFT 10. SITE RELIABILITY: ENGINEERING ISSUER: SKILLSOFT 11. SITE RELIABILITY: TOOLS & AUTOMATION ISSUER: SKILLSOFT 12. UNDERSTANDING BOTS: CHATBOT ARCHITECTURE ISSUER: SKILLSOFT 13. ARTIFICIAL INTELLIGENCE: TYPES OF ARTIFICIAL INTELLIGENCE ISSUER: SKILLSOFT 14. NLP FOR ML WITH PYTHON: NLP USING PYTHON & NLTK ISSUER: SKILLSOFT 15. PYTHON FOR DATA SCIENCE, AI & DEVELOPMENT ISSUER: COURSERA AND IBM VERIFIER LINK: HTTPS://COURSERA.ORG/VERIFY/TFM7SLLYRM62 **Scan the QR to verify my Skillsoft Certifications, or you may access it through this link: https://skillsoft.digitalbadges.skillsoft.com/profile/joanmarievale712590/wallet I hereby declare that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application. JOAN MARIE VALE Applicant

July 2025 - Present BATANGAS STATE UNIVERSITY - THE NATIONAL ENGINEERING UNIVERSITY CENTRAL OFFICE Duties and Responsibilities: Develop software applications for frontend and backend development of the Student Module for the Learning Enhancement and Optimization using Artificial Intelligence and Data Analytics Solutions (LEONIDAS) Project. Serve as the AI Developer (Frontend and Backend) to establish the frontend and backend for the student module. Develop the frontend based on the user/product owner requirements. Develop the backend using Fast API that works and scales together with the other modules. Develop a personalized career track recommender module based on students' academic performance, and assessment outcomes. Conduct automated testing to validate the accuracy of the output. Communicate with the project team and stakeholders. Develop an AI-driven career recommender system that matches students' strengths, achievements, and career aspirations with relevant fields, industries, and continuing education opportunities and life-long learning

LIPA Courses being taught: (BSCS & BSIT) 1.Introduction to Computing 2. Fundamentals of Programming (JAVA) 3. Intermediate Programming (JAVA) 4. Science, Technology, and Society 5. Discrete Structures I 6. Computer Fundamentals and Programming (Python) 7. Object-Oriented Programming Prepare and deliver instructional presentations covering required course topics. Develop comprehensive course modules aligned with the learning objectives of each subject load. Design and implement assessment tools, including quizzes, activities, laboratory exercises, midterm, and final examinations.

Accomplished different AI projects:

• Sugarcane Disease Mobile Application Detector (AI-based)
• CALABARZON Coffee Specie Mobile Application Detector (AI-based)
• Lung Disease Detector and Severity Classification Computer App (AI-based) 

Handled IT and CS  students and taught the following courses:
BSCS & BSIT

• Introduction to Computing
• Fundamentals of Programming (JAVA)
• Intermediate Programming (JAVA)
• Science, Technology, and Society
• Discrete Structures I
• Computer Fundamentals and Programming (Python)
• Object-Oriented Programming

Handled IT, CS, and ECE students and taught the following courses:

BSECE & BSICE

• Computer Programming (Python)

BSCS & BSIT

• Mobile Computing
• Application Development and Emerging Technologies
• Discrete Mathematics
• Social Issues and Professional Practices

Accomplished different AI projects:

• Image Processing Waste Detection
• Correlative Analysis of Fire Incident using Meteorological Factors
• Crowd counting of fish species using Faster-RCNN
• Pneumonia Detection and Classification using Image Processing
• Heart Attack Analysis using Correlation of Anthropometric Factors
• Lightweight RSA Algorithm for IOT using Number Theory
• Web Portal and Mobile Application Ecosystem for a Municipality 

• Developed a website for the company.
• Facilitating the creation of a digital marketing strategy.
• Tasked to do minimal clerical works and other IT-related concerns.

• Working closely with other teaching and school staff.
• Encouraging classroom discussions between pupil’s.
• Teaching all areas of the school computer curriculum. 
• Responsible for desktop support including assembly, installation, troubleshooting and maintenance.
• Subject teacher in computer subjects.
• Assists in desktop troubleshooting and setting dial-up internet connection.  Pioneer the LAN installation in Computer Laboratory.

• Responsible for desktop support for approximately 900+ users.
• 24/7 IT on call support and monitors stability of the systems and network infrastructure. 
• Responsible for providing level 2 technical support for desktop, laptops, telephone sets, printers, operating system, and office automation software and applications to all internal users.
• Aids in customizing, upgrading, integrating, and testing hardware and software facilities for users.
• Document and track changes in any installation, movement, and repair of IBM, Lenovo, Dell and HP desktops. Printers such as HP Laser Jet M3035X5, HP Laserjet 2300n and HP Business inkjet 1100. Telephone sets such as AVAYA phones and headsets.
• Document and track changes in the logistics supply of IT equipment/apparatus Appointed as POC (Point-ofContact) in IT assets or IT equipments inventory for PBCom IBM-Daksh.
• Coordinate IT equipments with other vendors for purchasing and resolving IT-related issues.
• Handle team/s for any tasks/projects assigned.

• Configuring of Fortigate firewall such as block or unblock certain websites, create new policy routes, remote pre/post-installation and configuration of firewalls, filtering web contents, upgrading firmware versions, investigate any network slowdown in relation with the firewall and creation of vpn tunnel. Network troubleshooting and support both wired and wireless.
• Implementation of Wifi Network Project through the configuration of 3Com 8760 Access Points, S3600 H3C POE Edge switches, H3C S7500, AR28-12 Router and Fortigate300A Firewall. Installation and configuration of H3C Quidview Network Management System. On-site support for Firewall, LAN and Wifi Network.
• Planning, installation and implementation of WIFI network using 5 Linksys Wireless Access Points (WAP54G)
• Continuation of the implementation of its network system. Basic Configuration and testing of 12 Cisco Express 500 switches. Assisted DILG IT personnel for the migration of the old network to its new network. Basic Configuration of Cisco 2851 Router and Cisco 2000 Series Wireless LAN Controller. Basic configuration Cisco Aironet 1010
• Designed and implemented the Wifi Project using 4 units of 3Com 7760 Access Points and 40 units of 3Com OfficeConnect Wireless 54 Mbps 11g Compact USB Adapters.
• Configuration of H3C-AR28-12 H3C S7500 Layer 3 Switch and H3C S3600 switches Router in Trinoma Mall. Installation and basic configuration of H3C Quidview Network and Management Software. Troubleshooting of merchants’ POS/LAN connectivity both Layer 1 and Layer 2.
• As an IT Support, Proficient in using REMEDY (SRS) ticketing system, network routing and protocols, Cisco configurations, network management and Level 1 configuration of PBX (Hi-Path Siemens 4000). Deployment of desktops and peripherals. Perform troubleshooting and complex hardware and/or software upgrades or malfunctions at the desktop level. Making hardware recommendations to solve various business problems, and implementing solutions.

• Reviewing, resolving and escalating issues of incident tickets queues for any related remote desktop issues/problems for Beryl Project.
• Remote desktop issues include Operating systems such as Windows NT, XP, and Vista, Microsoft Office 2000, 2003 and 2007, MS Communicator 2003, Windows IE, HPOVCM, and other Citibank desktop applications
• Used VMware technology for remote desktop support and troubleshooting.  Provisioning, managing and monitoring of VMware machines/desktops via VSphere, Citrix and Microsoft Active Directory.
• Deploying software applications via Active Directory and software manager such as HP OVCM.
• Monitor and update security patches of anti-virus application for desktops. 
• Supporting users using remote tools and through calls.
• 12/7 shifting schedules.

• IT EUC Tier 2 security support which involves assigning and issuing of RSA tokens, activating and troubleshooting VPN connections. Primary point person in administrator rights removal project. Creation of BTrust rules for local machines. 
• IT EUC Tier 2 Mobility support which involves troubleshooting of software and hardware for iPhone, iPad, Android phones and Blackberry phones issued by ADP. Provisioning for both BES (Blackberry Enterprise Server) and AirWatch are also performed. Coordinating purchasing requests of mobile phones through Ariba.
• IT EUC Tier 2 Exchange support works closely with the Exchange Engineering team with regards to ASD escalations, BES, Outlook 2007/2010 and Lync. 
• Creating applications access such as Mainframes, Clarify, Rightfax and other in-house and 3rd party apps.
• Monitoring Windows, Citrix and VM servers alerts and perform troubleshooting if needed, if not, proper escalation follows.
• Software provisioning for Citrix and VM desktops using HPOVCM, SCCM and Active Directory.
• Remote technical support for networking, telephony and servers from US counterpart.
• Citrix and VM desktop for Philippines associates where in ticketing system is a required process of support.
• Perform validation testing with internal engineering and clients.

• IT technical support in Head Office. Managing desktops, servers and network systems.
• Coordinating and managing vendors for hardware and software specifications and costing.
• Design, collaborate and implement large-scale BPL technology and IT systems.  Pre-sales and post-sales support for projects handled.

• Provide subject matter expertise with reference to web application and vulnerability testing procedures.
• Provide expertise and experience in information and data collection systems; data acquisition; web exploitation technologies; web analysis/evaluation attack processes and systems dissemination methods and tools.
• Demonstrate and maintain current knowledge of industry trends and technologies.
• Responsible for performing or assisting with configuring, integrating, supporting and administering all information security operations including application, database, desktop, network, server, remote device, network access and web security.
• Taking full responsibility for delivering projects and collaborate with larger teams as necessary ▪ Penetration testing of web applications
• Risk assessment of vulnerabilities and vulnerability reporting
• Internal trainings to teammates about current procedures and technical tasks and projects
• Development of internal tools useful for penetration testing
• Leading projects related to security application and security test analyses Security compliance procedure
• Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources.
• Utilizes industry-accepted project management principles and firm-established project management tools and processes to direct project teams in the definition, planning and execution of complex long-term projects crossing multiple disciplines and geographies.
• Utilizes industry-accepted methodologies and processes to bring projects in on schedule, within budget, and to the customer's requirements.

• Provide troubleshooting, monitoring and reporting Switch Platform functionalities and issues example in Microsoft occupancy stores monitoring and coordination.
• Provide analytical logs and reports in Azure including security recommendation reports.
• Configuring Azure notification alerts
• Responsible for performing or assisting with configuring, integrating, supporting and administering all Azure services operations including virtual servers/machines, databases, functions, and monitoring services.
• Taking full responsibility for delivering projects. 
• Penetration security testing of web servers.

• Handles and manages the team for the overall System Infrastructure and IT support.
• Coordinating with multiple departments and managers to establish quality standards.
• Reviewing and analyzed existing systems and performed proof of concept to suggest a solution to improve the IT services.
• Maintain and administer clients AWS IT infrastructure, including cloud servers, networks, applications software, and all configurations.
• Create, modify and delete accounts on various online platforms used by clients. Managing application settings as requested – Microsoft O365, 8x8 VOIP Platform Provides back-end support and maintenance for Amazon Web Services-hosted systems, as used by clients.
• Provides back-end support and maintenance for clients’ websites such as deployments in productions servers.
• Responsible for creating, troubleshooting and managing DNS and SSL using GoDaddy and CertifyTheWeb.
• Plan, coordinate, and implement network and server security measures in order to protect data and software.
• Monitor the performance of server systems and networks, and to coordinate Systems Analysts about network and servers access and use.
• Design, configure, and test AWS/Cloud technologies and recommend changes to improve systems and network configurations. Determine server and network systems requirements related to such changes.
• Determines root cause for IT issues that arise and develop practical, efficient, and permanent technical solutions.
• Remains current on new technologies; evaluate and make recommendations as necessary
• Responsible in documenting any IT-related procedures, guidelines, processes and knowledgebase documents.
• Responsible also for Level 1,2 and 3 Support and taking initial Incident tickets, monitoring, performing and providing initial troubleshooting.
• Designing and enhancing processes like Identity Access Management, provisioning of server-based infrastructure and vulnerability scanning from UAT to Production environments.
• Keep updated in latest security threats and attacks and provide solutions in securing IT infrastructure through vulnerability scanning and remediation. Recommending and implementing security solutions for endpoint devices. Responsible for the security of IT Assets of clients

• Received calls and scheduled appointments for customers who were willing to walk-in store for diagnostics or repair of devices
• Assist customers with the nearest store location in the area, phone # and things to bring in-store
• Advise customers of the ballpark figure of phones needing a repair
• ata entry of customer's information

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Performed regular quality and validation assessments on patient data to verify accuracy.
• Developed and maintained courteous and effective working relationships.
• Monitored customer accounts to identify and rectify billing issues.
• Reviewed and reconciled customer accounts to manage the accuracy of payments.

• Troubleshoot and update data in the computer for seafarer's reviewers
• Executed record filing system to improve document organization and management.
• Make an online account of reviewers in the portal before they start the review proper online.

• Process documents for firearms new or renewal of license. Certification making for gun owner's training.
• Stocks monitoring for firearms and ammunition.

• Provide dedicated email support to UK clients, addressing inquiries and resolving issues related to their rented workspace.
• Assist customers with various aspects of their rented workspace, including handling repair and maintenance requests, membership concerns, and billing inquiries.
• Respond to and manage customer emails promptly, ensuring all requests and issues are addressed in a timely and professional manner.
• Accurately update and maintain customer records in Salesforce CRM, documenting interactions and ensuring all information is current.
• Provide additional support via inbound calls, helping customers with any urgent or complex issues related to their workspace.
• Collaborate with internal teams to resolve repair and maintenance issues, ensuring customer satisfaction with the service provided.

• Provide comprehensive assistance through inbound, outbound calls, and chat, addressing customer inquiries and payment issues across multiple channels.
•  Guide customers through payment options to help them clear outstanding debts, offering tailored solutions to meet their financial needs.
• Work with customers to develop strategies for resolving bad debt, ensuring they understand the steps needed to settle their accounts.
• Communicate effectively with third-party debt collectors, coordinating efforts to recover outstanding debts while maintaining a positive customer relationship.
• Maintain clear, empathetic, and professional communication with customers to ensure they feel supported throughout the debt resolution process.
• Accurately document all customer interactions and payment arrangements in the company’s systems, ensuring a clear record for future reference.

• Handle inbound and outbound calls, as well as emails, to provide comprehensive support for B2B accounts, specifically for company credit cards.
• Assist APAC customers with managing their company credit cards, addressing inquiries, and resolving issues related to payments and account management.
• Help customers explore payment options to clear outstanding debts, providing guidance on how to manage and settle unpaid balances effectively.
• Proactively remind customers of unpaid balances and overdue payments, offering solutions to avoid further credit deterioration.
• Assist customers in understanding and improving their credit scores by providing updates and advice on best practices.
• Accurately update and maintain customer records in CRM systems and Salesforce, ensuring all interactions and transactions are documented for future reference.

• Provide remote troubleshooting support for insured devices, diagnosing and resolving technical issues efficiently.
• Utilize remote access tools to directly assist customers with device issues, ensuring quick and effective solutions.
• Generate and manage support tickets for insured devices, ensuring accurate documentation of the issue and actions taken.
•  Maintain clear and professional communication with customers throughout the troubleshooting process, providing updates and ensuring satisfaction.
• Ensure all resolved issues are documented, and follow up with customers to confirm that their devices are functioning properly post-support.

• Receive and manage inbound calls from US clients seeking assistance with their house mortgage insurance coverage.
• Provide detailed information and support to customers regarding their current insurance policies, including coverage details and policy terms.
• Address and resolve any concerns or questions clients have about their insurance coverage, ensuring clarity and satisfaction.
• Refer clients to the company’s partnered service providers for property insurance and repair services, ensuring a seamless transition for further assistance.
• Conduct thorough assessments of clients’ insurance needs to recommend appropriate coverage options that best protect their property.
• Accurately document all client interactions and referrals in the CRM system, ensuring records are up-to-date and accessible for future reference.
• Assist clients with updating or modifying their insurance policies, ensuring that any changes align with their current needs and circumstances.
• Ensure all activities comply with industry regulations and company policies, maintaining the highest standards of integrity and customer service.

• Initiate outbound calls to US clients, focusing on those facing financial hardships, to discuss available assistance options.
• Identify and qualify leads through outbound calls, promoting the company’s services to potential clients in financial distress.
• Clearly communicate the benefits of the company’s hardship assistance programs, addressing client concerns and building interest in the offered solutions.
• Successfully close deals by securing client interest in hardship assistance programs and preparing them for the next steps in the process.
• Seamlessly transition engaged clients to the next representative for detailed discussions and finalization of assistance offers.
• Accurately document client interactions, capturing relevant details to ensure a smooth handover and follow-up by the next team member.
• Ensure all communications and transactions comply with legal and regulatory standards, maintaining the highest level of integrity and professionalism

Role Responsibilities:

The position works alongside other Scheduling Consultants who together are responsible for the completion of the daily bookings through outbound calls to tenants, scheduling appointments for field staff accurately and in a timely manner. The role also requires administrative, ad-hoc and urgent tasks to be completed as requested by the Team Leader.

• Making outbound calls to existing clients.
• Working within a CRM database to book/schedule jobs based on technician availability/accreditation and appropriate zoning.
• Work in a fast-paced capacity to correct real-time issues.
• General administration tasks as required.
• Ad hoc activities as requested by the Team Leader.

• Assists Claims Specialists in qualifying clients for claims and ensure the timely preparation and submission of AFCA (Australian Financial Complaints Authority) forms.
• Inputs and updates claims-related data precisely in internal systems, ensuring all information is accurate, consistent, and up to date.
• Addresses client inquiries regarding follow-up questions related to qualification criteria.
• Assists Claims Specialists in sending offers and follow-up communications regarding pending offers.
• Comply with KPIs by responding to emails within set time frames.
• Provide administrative support to the IDR team as required.

• Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
• Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
• Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.

• Adhered to standards of quality and service as well as all compliance requirements.
• Set up new customer accounts and updated existing profiles with latest information.
• Resolved complex billing and payment issues for balanced, accurate accounts.

• Manages all documents for all NMC Hospital facilities, including long-term care and home care.
• Ensures that all documents are up-to-date and well-organized
• Coordinates all meeting schedules for the NMC quality department.
• Performs monthly audits of Quality department documents.
• Handled confidential documents in an organized fashion according to established protocol.
• Used voice recorder or notepad to compose and transcribe meeting minutes.

• Explaining and clarifying needs and requirements as clearly as possible.
• Explaining and clarifying needs and requirements as clearly as possible.
• Created detailed price quotes for clients based on their individual needs.
• Organized and conducted product demonstrations to potential buyers.
• Enhanced client satisfaction with personalized product presentations tailored to their specific needs.

• Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
• Increased loan approvals by 20% through effective financial analysis and risk assessment.
• Maintained current knowledge of bank offerings for business clients.
• Monitored small business accounts to determine current product effectiveness.

• Processing and reviewing of financial transactions:
• Accounts Receivable:
  • Reviewing and approving of customer invoices - Sending out of Customer invoices
  • Following up of outstanding customer accounts
• Accounts Payable
  • Reviewing and approving of supplier invoice
  • Reviewing Supplier statements
  • Performing payment runs to suppliers
  • Sending out remittance advices
  • Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
  • Customer Account Reconciliation
  • Customer Service support via email and chat.

• Analyzed client data and identified growth opportunities.
• Conducted market research to identify potential new clients.
• Managed multiple accounts simultaneously while meeting deadlines.
• Attended trade shows and conferences as a representative of the company.
• Collaborated with the marketing team to develop promotional materials for clients.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.