Hire World-Class, High Performing, Vetted Remote Staff.
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• Network Administration and support NOC Engineer for Hosted Servers and applications, Infrastructure.
• Analyze and diagnose software issues, Identify the roots cause and implement the effective solutions as per the Ticketing Systems applied.
• Monitor and Analyze daily Network Global Operations utilizing the monitoring applications and tools.
• Provide Remote Support for Global Data Centers and Infrastructure, updates security applications.
• Implementing software's updates as required.
• Provide Global Access and collaborate with cross-functional teams to identify and resolve software's and hardware's issues, ensuring smooth operations availability and preventing down time of Enterprise Network Operations.

• Responsible for promoting and selling Electronic Multimedia Devices.
• Installing and / packing electronic products.
• Creating necessary solutions to the customer needs in buying computer products.
• Assisting/orienting customers needs.

• Responsible for promoting and selling Electronic Multimedia Devices.
• Giving technical supports to customers.
• Assisting/orienting customers needs.
• Installing and / packing electronic products.
• Creating necessary solutions to the customer needs in buying computer products.

• Perform configuration and troubleshooting MS Office Applications, Outlook POP3 and IMAP Email, and network connectivity.
• Knowledgeable in Windows 2000 workstation/XP Environment Installation, patching, hardware and software troubleshooting.
• Knowledge in the complexities of IP Technical Support, e.g. understanding customers’ applications, various hardware configurations and interaction to the Enterprise Network.
• Troubleshoot hardware and operating system problems through an organized total system approach.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk. Experience troubleshooting technical issues; desktop and servers.
• Experience in responding to user questions related to hardware and software applications.
• Ability to instruct and communicate with novice and expert computer users relative to hardware and software support issues.
• Experience providing Helpdesk Level 3 support to all users.

• Troubleshoot hardware and operating system problems through an organized total system approach.
• Hardware and software installations, tuning, and maintaining.
• On-call rotation for off hour's support and scheduled maintenance.
• Perform daily NetApp system administration and maintenance.
• Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
• Develop and maintain documents on architecture and configuration.
• Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
• Ensure procedures are followed to maintain compliance with regulatory requirements.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk.
• Complies with all company health & safety policies and procedures.
• Maintaining & troubleshooting a domain controller with Windows 2003.
• Maintaining & troubleshooting around client PC's including remote node.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming/databases logic is required.
• Some routine IT tasks.

•  Make a daily Backup Data for all the servers used by the company, Domain server, Exchange Server, Safe Server.
• Administer the firewall (Fortigate 200A) and backup the system, add and remove users to the firewall for internet restrictions.
• Develop and enhance the firewall setting.
• Repair the network systems and some desktop application.
• Repair the desktop and provide a technical support to the users.
• Troubleshoot hardware and operating system problems through an organized total system approach.
• Hardware and software installations, tuning, and maintenance.
• On-call rotation for off hour's support and scheduled maintenance.
• Perform daily NetApp system administration and maintenance.
• Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
• Develop and maintain documents on architecture and configuration.
• Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
• Ensure procedures are followed to maintain compliance with regulatory requirements.
• Provide guidance and training as required to other team members.
• Provide user support for escalated issues from helpdesk.
• Complies with all company health & safety policies and procedures.
• Maintaining & troubleshooting a domain controller with Windows 2003.
• Maintaining & troubleshooting around client PC's including remote node.
• Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
• Some routine IT tasks.

• Network Administration and support NOC Engineer for Hosted Servers and applications.
• Solid understanding of Cisco Switching and Routing protocol.
• Solid understanding of Palo alto NextGen firewall for trusted network connectivity for management and configuration.
• Nable, Datto Apps for Backup, IT Glue, Connect Wise CW, Windows 2003, 2008, 2012, 2016 & 2019 Family Servers, VMSphere, VEEAM Backup Server, Citrix Server and Clients, Microsoft SharePoint Server, Linux Redhat , MAC OS etc.

• Answering Incoming calls (Benefits and Oaims, Provider credentials.
• Floor Support/ Mentor
• Handling escalated customer questions, issues and complaints.
• Provide support to newly hired agents in the form of answering questions and providing direction.
• Assist agents in finding the answer to workflow inquiries.
• Track agent questions for future training and development initiatives.
• Provide feedback to Team Leads, as required based on assistance given to agents.
• Identify agent needs / opportunities and provide peer feedback to team.

• We are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology.
• In addition to troubleshooting, we act with full ownership, we discuss the benefits our software ofers to assist our clients with their practices.
• We interact with medical and healthcare professionals, staff and administrators to train them on our technology.
• Providing exceptional support to new clients and ongoing support and training to current clients is one of our objectives as a company.

• Serves as the single point of contact for all service delivery issues

• Manages service calls placed by the account from break to fix, end to end.

• Monitors, tracks, and reports monthly service delivery performance.

• Develops and generates monthly service quality and performance metrics.

• Presents monthly service performance metrics to the account at the executive level

• Handles Customer satisfaction issues, determining root causes, develops action plans, implements changes, and follows through to resolution.

• Perform full website audit and identify SEO problems

• Develop optimization strategies that increase the company's search engine results rankings

• Perform full content audit 

• Conduct keyword research and recommend keywords to target 

• Track, report, and analyze site organic traffic and conversions based on the site’s Google Analytics

• Develop SEO recommendations based on data-driven analysis (website architecture, content, linking)

• Plan and research SEO tactics and strategies for client growth

• Perform Competitive Analysis 

• Perform SEO experiments 

• Prepares Link Plan for the Link Building Team 

• Review SEO recommendations provided by the Consulting Team members

• Collaborate with colleagues from other departments (Link Building Team, Content Team, etc.)

• Prepare SEO Consulting Team SOP's. 

• Provide positive feedback to the clients

• Develop SEO strategies that align with client business KPIs

• Review and analyze client sites for areas that can be improved and optimized

• Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
• Data entry in excel for related reports (Pivot and Vlookup)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
• Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
• Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
• Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
• Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

• Update data in Ecommerce platform -
• Supporting Purchasing team
• Update price changes 
• Create new online product listings.
• Product data entry into e-commerce platform.
• Product description writing.
• Source data and pictures from vendors.
• Assist graphic artist in product image upload and editing.
• Monitor and update inventory fields.
• Customer service assistance as needed.
• Maintain and update relevant internal documentation.
• Assist in new product development as needed.

• Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
• Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
•  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
• Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
• Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

• Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
• Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
• Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
• Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
• Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
• Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
• Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

• Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
• Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
• Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
• Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

• Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
• Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
• Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
• Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
• Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
• Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
• Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

• Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
• Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
• Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
• Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
• Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

• Conducting market research and analysis to identify customer needs, market trends, and competitive landscape
• Monitor shipments and secure documents for customs clearing
• Communicate with Food Tech for product development and potential manufacturer’s
• Provide brief for product development
• Do final checking on the packaging of the items
• Work on product barcodes
• Collaborating with cross-functional teams, including, design, and marketing, to bring products to market
• Managing product development timelines
• Work closely with 3rd party companies for the deliverables
• Developing pricing strategies and positioning products in the market
• Building and maintaining relationships with clients, partners, and other stakeholders
• Negotiating and closing deals, contracts, and partnerships
• Collaborating with internal teams, including marketing, product, and finance, to ensure alignment with business objectives
• Developing and maintaining a deep understanding of the company's products, services, and industry trends
• Analyzing data and market trends to continuously improve business development strategies and tactics.
• Identifying new business opportunities and potential partnerships

• Setting goals and developing plans for business and revenue growth
• Maintain good relationship with clients
• Manage business and sales pipelines
• Market the school courses
• Solve client concerns and business-related issues
• Researching, planning, and implementing new target market initiatives
• Researching prospective accounts in target markets
• Pursuing leads and moving them through the sales cycle
• Provide strategic plans for digital marketing
• Developing quotes and proposals for prospective clients
• Supervise team members
• Attending conferences and industry events
• Setting goals for the business development team and developing strategies to meet those goals Reason for leaving: Further studies

• Responsible for Product Sourcing
• Checking algorithms in eCommerce Platforms for products that will import and sold in the market
• Responsible for monitoring various company databases to ensure the accuracy of inventory.
• Responsible for executing plans for a specific project
• Manage E-Commerce platforms of the company
• Responsible for product distributions
• Develop Marketing Strategies and plans
• Handle's social media platforms of the company
• Monitor and make monthly sales reports
• Handles client concerns and emails/ Customer Service
• Develop a strategy for content for social media
• Manage websites of the company 

• Responsible for monitoring various company databases to ensure accuracy of inventory.
• Responsible for executing plans for a specific project
• Manage E-Commerce platforms of the company
• Responsible for product distributions
• Develop Marketing Strategies and plans
• Handle's social media platforms of the company
• Monitor and make monthly sales reports
• Handles client concerns and emails/ Customer Service
• Develop strategy for content for social media
• Manage websites of the company 

• Conducted negotiations to resolve disagreements and misunderstandings to successfully resolveconflicts to the satisfaction of both parties.
• Prepare business proposals for clients
• Product presentations
• Monitor Monthly Collections
• Negotiate and look for prospect clients
• Manage a team

• Assisting customers with their billing concern
• Handling payments
• Sales offers
• Create ticket for technical issues
• Fix technical concerns
• Customer Service

• Scheduling and coordinating meetings, appointments, and events for executives.
• Handling correspondence, emails, phone calls, and sometimes acting as a liaison between the executive and other staff or external contacts.
• Booking flights, hotels, and transportation, as well as preparing travel itineraries.
• Creating, editing, and proofreading reports, presentations, and other documents.
• Organizing meeting agendas, taking minutes, and following up on action items.
• Managing sensitive information with discretion and maintaining confidentiality.

• Developing and implementing strategies to attract new members. Ensuring existing members are satisfied and engaged.
• Handling inquiries, providing information, and maintaining regular communication with members.
• Organizing events and activities to engage members and promote membership benefits.
• Maintaining accurate membership records and databases.
• Tracking membership statistics and preparing reports on membership trends.
• Working with other departments to ensure member benefits are properly administered.

• Labor control & Monitoring. 
• Prepare and Accomplish work permit & safety permit.
• Prepare and Control Documents specifically reports and permits.
• Create daily & weekly report.
• Secure approved plans/blueprint of the project.
• Prepare methodology.
• Prepare work schedule.
• Mapping of daily accomplishments against work schedule.
• Update and Coordinate site engineers and project managers for developments.
• Records and Documents actual activity.
• Ensure the availability of materials, tools & equipment.
• Mobilize and demobilize equipment.
• Conducts punch-listing .
   

• Receive inbound calls and perform outbound calls.
• Update and evaluate customer/client account.
• Correct discrepancies and update customer account statement.
• Setting and collecting rent.
• Handling maintenance request.
• Filling vacant units including setting up appointments for clients.
• Potentially setting budget/value for the property.
• Maintaining and maximize the value of an investment to a property.

• Receive inbound calls and perform outbound calls
• Update and evaluate customer/client account
• Check and Compute credit and debit of account statements
• Correct discrepancies and update customer account statement 
• Troubleshoot and configure system settings and hardware components
• Handling maintenance request
• Create lead of everyday transaction
• Follow up call on discrepant account
• Update customer accounts
• Transmit report to sales team and supervisor
• Prepare and Control all Documents

• Create canvassing material.
• Canvass and purchase supplies, materials, equipment, OEM, & Services.
• Issue Purchase Order.
• Control Documents specifically Purchase Orders and MPR, Permits and Licenses.
• Create lead of daily MPR received and purchases.
• Create records on Purchase Orders and balances.
• Check and Monitor stocks and material arrivals.
• Check and monitor logistics daily pick up of goods and orders. 
•  Expedite urgent materials to site with documentation.
• Acquire daily usage report to site and comparison to planning.
• Prepare a tabulated report on actual usage and forecasted usage.
• Disseminate reports to the respective departments.
• Create a report on discrepant items and damages.
• Inspect actual delivered supplies, materials & equipment.
• Administer account payables to Purchase orders.
• Prepare and acquire company supporting documents for compliance.
• Filling request of License and permits
• Acquire Permits and Licenses for Dangerous Chemicals and Explosives 
• Acquire mobilization permits and request convoy to Philippine National Police

• Assign as full stack developer
• Create system depend on the requirements
• Develop new features in existing applications
• Contributing to sprint planning
• Daily meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Production support

Environment: C# (ASP.NET,MVC3 (Razor), Light switch, Windows form, Console, Microsoft SQL)

• Create program depend on requirements
• Resolve issue log
• Create new system depend on the requirements.
• Database management
• Follow coding standard of the company

• Assign as programmer
• Resolve issue logs

• Assign as analyst programmer.
• Create new system depend on the requirements.
• Guide, mentor, and code review works of my team member.
• Develop new features in existing applications
• Contributing to planning
• Provide on-call/email support to sustain service continuity
• Weekly meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Handle and develop multiple project

• Assign as full stack developer.
• Create system depend on the requirements.
• Guide, mentor, and code review works of my team member.
• Develop new features in existing applications
• Contributing to planning
• Provide on-call/email support to sustain service continuity
• Daily meeting with BA & Dev team
• Read and identify existing code issues
• Database management
• Handle and develop multiple project
• Follow coding standard of the company

• Performs reports and documents relation to all MEPFP activities as required by the project
• Inspect installation and observe compliance with the design and equipment specification and safety standard.
• Preparing all the tools equipment and materials needed at site.
• Report all the work progress on daily basis and report any issues or clashes other services to the head department for proper solution
• Responsible for Preparing as built drawing for encoding.
• Forward list of required tools and materials to the project engineer for filling of RS.
• Forward list of employee that will render overtime to the project engineer for filling of overtime request.
• Overseeing the quality control and health safety matters on site.
• Preparing report as required.

• Responsible for Preparing for encoding the design in cnc machine.
• Performs reports and documents relation to all the the department concern.
• Inspect installation and observe compliance with the design and equipment specification and safety standard.
• Report all the work progress on daily basis and report any issues or clashes other services to the head department for proper solution

•  In Charge of Checking the proper Installation test inspection and ensuring good working condition of electrical system and equipment based on approved layout /job specification.
• Inspect installation and observe compliance with the design and equipment specification and safety standards.
• Preparing all the tools equipment and materials needed at the site.
• Report all the work progress on daily basis and report any issues or clashes other services to the head department for proper solution
• Forward list of employee that will render overtime to the project engineer for filling of overtime request.
• Over seeing the quality control and health safety matters on site.
• Preparing report as required.

• Review tender drawings and notes all important information.
• Issue enquiries/clarification with necessary attachments to various suppliers for all equipment and follow up. • Tracking quotation confirming correctness and completeness of suppliers offers which includes fixed price/validity/scheduled equipment brochures.
• Manage project files for active contracts including the administration of tender documents, correspondence and all drawings
• Price up projects for Tenders and client quotes.
• Preparing accurate takeoff such cable, Conduit, lighting fixtures power outlets and any other equipment item for Market Tender's and general quoting to clients.

• Overall in charge of Operation. Implementation, Supervision, Coordination, & management.
• Determining the project responsibilities by identifying the project phrase and elements,
• Prepares project status by collecting analyzing and summarizing information and trends
• Maintain project data base by writing computer programs entering and backing data.
• Analyzing blueprints to determine wire lengths as well as suitable outlet placement based on electrical codes.
• Determining the amount, type, and cost of materials and fixtures needed for each electrical project.
• Determining the number of labor hours required to complete each project.
• • Determining the potential profitability of electrical projects to assist management in making sound bidding decisions.
• Providing viable solutions to increase project profitability.
• Completing and submitting competitive project bids in accordance with established guidelines.
• Regularly updating cost databases to accurately reflect fluctuating material and labor costs.
• Evaluating labor and material costs to determine whether it is more feasible to construct electrical components or sub-contract the construction of components. • Designing, & Estimate for all system and quantity take off electrical item.e.g. Cable, Conduit, lighting fixtures, Power outlet and other electrical item.
• Communicating with the clients and their representatives (architects, engineers & surveyor, Including attending regular meeting to keep information of progress and prepares reports.

• Provide accurate take off. All Civil discipline works division all trades, Site works.(Landscape) Concrete, Masonry, Metals, Wood and Plastic, Thermal, Moisture Protection, Finishes (Floor, Ceiling, Wall Partition, Floor Base). Exterior Finishes (skin), Glass, Storefront, Door, Equipment & Specialties, Special Construction, Conveying system, MEP. Within strict deadline for all project.
• Present the prepared numerically and detailed item quantity to the US Estimator. (BOQ).
• Review tender drawings and notes all important information. Review plan as per status of drawings Conceptual, Schematic, Design and for Construction drawing for some major changers.
• Residential, Commercial, and industrial building we are do the take off.
• Can work with minimal supervision. 
• Inputting subcon quote in the master spreadsheet and compare some other quotation.
• Organize the incoming files, drawings, specifications and addendum New Job folder, overlay, RFI, and send invite bid to subcon.
• Analyze blueprint drawings and specification all important information and related documents prior for estimates cost.
• Proficient in using Outlook, Box, Bluebeam, Microsoft office, on screen takeoff (OST) PLANSWIFT and AUTOCAD

• Provide accurate take off for using plan swift software base on given plan & design, Roofing, drywall, doors and windows, Electrical and plumbing.
• Review & analyze drawings and notes all important information. Review plan as per status for Construction drawing for some major changers.
• Presents prepared estimates by assembling and displaying numerical and descriptive information.
• Strong attention to detail and specifications.
• Project handled or Builder are Prime Projects, Homebuyers, Celebrations Homes, Domination Homes, Aussie Living Homes, Now living & Fortitude Living these are all residentials homes.
• Proficient in using Outlook, Box, Bluebeam, Microsoft office, on screen takeoff (OST), Plan swift, Candy CCS estimating and AutoCAD software

• I participated in all areas of technology selling of Hewlett Packard test and measurement instruments
• I was trained to specialize in Hewlett Packard's test and measurement equipment

• I was the senior sales engineer of 3M's Electronic and Static Control group.
• I also sold hundreds of electronic products to various semiconductors and electronic companies in the Philippines.
• Developed and executed marketing seminars, exhibits and marketing strategies.

• I established its Philippine branch representative office.
• Qualified new and potential clients.
• Hired, trained and maintained highly competent engineers for the installation of Crest equipment to ensure customer satisfaction
• Managed professional team consisting of admin, sales, marketing, and technical employees.
• Managed sales team and technical people.
• Established after sales customer service.

• Developed software systems related information management system for PC and Mobile platforms.
• Provided unique and customized software solutions according to clients' needs.
• Created strategies with the team to provide excellent technical support to clients.
• Maintained support to existing clients

• Development and maintenance of new and existing applications using common softwaredevelopment languages and frameworks, in particular Vue.js and Node.js
• Implementation of Ethereum Smart Contracts with common languages and frameworks
• Frontend and backend development tasks in common programming languages and
• frameworks in particular with Vue.js and Node.js

• Developed an end to end Web and Desktop based Customer Service CRM Management with Workflow system.

• As a senior-level lead, I became responsible for overseeing the development and implementation of full stack applications.
• Became responsible for creating the architecture and design of their business applications.
• Closely monitored the team’s development, hiring, and training.
• Coordinated with stakeholders to understand project requirements, estimate timelines, and manage priorities.
• Monitored the progress of the project, ensuring adherence to best practices, and resolving any issues that arise during the development cycle.

• Developed an end to end Web and Desktop based OCR and Data Management with Workflow system.

• Developed Digicur, DMS system, Workflow for banking applications

• Developed web application multi vendor ecommerce using .Net and Umbraco.
• Developed web application learning platform using .Net and Umbraco.
• Developed web application messaging using .Net and Umbraco.
• Develop API’s using .Net MVC
• Maintain Database (SQL)

• Created a website for web agency
• Created a system for client using Laravel

• Maintain existing system and troubleshoot (Joomla, Opencart, Wordpress, Codeigniter)
• Develop a system using Codeigniter
• Maintain Databases and API’s using Laravel

• Create web for agency client and deep dive to plugins code (Wordpress).
• Create web application for CS and create funnels using Angular, firebase.
• Develop RESTFUL API using .Net Core and Swagger
• Research and Development for Microservices
• Deploying App using Google Cloud Compute Engine
• Develop CRM using .Net Core
• Develop web application for CS and create funnels using Angular, firebase.
• Managing my team and provide a solution for them
• Maintain Database (SQL)

• Develop and troubleshoot the social network of the company.
• Create website for US client
• Develop Rest API and using .Net
• Develop company software (Project Management) using .Net MVC
• Maintain Database (MYSQL)

• Taught troubleshooting for  computer hardware, network, OS etc.

• Requesting Medical Bills Records and other documents from providers. Setting up insurance claims for clients.
• Docketing or filing Legal Documents to the court portal.
• Drafting legal documents (Notice of Claims/demand, Notice of Hearing, Notice of Appearance, and others.)
• Intake specialist.
• Qualifying leads if they meet the parameters.
• Client management: Great customer/client service skills.
• Conducting research, investigating facts, and developing legal arguments
• Drafting contracts, depositions, and pleadings.
• Discovery of evidence or other supporting documents.
• CRM management: Managed client’s case status, stage, and taskings using the CRM to effectively organize what needs to be done.
• File organization: Organized client files in our software to make it appealing and to easily find documents on demand.
• Organizing Documents for signature with clients.
• Calendar Management: Scheduling appointments, court hearings and coordinating with clients.
• Inbox Management: Responding to client emails, SMS, and other forms of communication and taking necessary action.
• Social Media Management: Handling social media accounts, including content creation, running ads, and configuring automated replies for lead generation.

• Started as a customer service representative that takes in inbound calls to resolve customer's concerns and got promoted as a QA.
• As QA, my main role was to do quality audits, reporting and making recommendations for the business' improvement.
• Became chat support and email support for a year due to the COVID lockdown and suspended my QA Role.

• Manages and oversees emails received in the IDR folder.
• Ensures accurate assignment of emails to the respective IDR Claims Specialists and other staff in the organisation.
• Attends to enquiries from clients and financial firms.
• Implements effective processes to ensure emails are actioned on time.
• Adheres to KPIs and responds to emails with set time frames.
• Assists the IDR team with various administrative tasks when required

• General Virtual Assistant
  • Updating listing details on Channel Manager
  •  Add/Update listings to OTAs like Airbnb, Booking.com, VRBO
  • Update listing details on the website
  • Manage Bookings from different platforms to the channel manager
  • Manage communication with tenants
  • Manage communication and schedules of cleaners
  • Send payment requests to some guest s
• Social Media Management
  • Manage Social Media sites, Facebook, Instagram, and LinkedIn
  • Social Media Engagement
  •  Content Creation
  • Scheduling contents
• SEO Specialist
  • Website Audit
  •  Keyword Research
  • On-Page Optimization
  • Content/Blog Post Creation
  • Optimizing Listings Content Description, URL, and Photos

• SEO Audit
• Keyword Research
• Competitors Analysis
• On-Page Optimization
• Website Content Creation
• Creation of Lead magnet
•  Social Media Manager

• Influencer Marketing
• SEO Backlinking
• SEO Content Briefs creation and Uploading to Webflow
• Lead Generation using Apollo.io
• Email Marketing Using Sendgrid
• Creation of a Newsletter using Beehiiv
• Creation and Publishing of a LinkedIn Newsletter

• Content creation
• Video creation (Reels) and Video editing
• Engagement
• Inbound Marketing

• Social Media Management
• Setup and Manage LinkedIn Company Page and Twitter Business Profile
• Promote Brand, Social Media Engagement and services
• Post valuable content and engage to target clients
• Create graphics using Canva
• Check Social media Analytics
• Maintain Lead lists
• Run LinkedIn paid advert

• Manage Social Media platforms like LinkedIn, Facebook, Facebook Community, and Instagram
• Create company branding and Client Persona
• Create graphics and documents using Canva, post content and do engagements
• Post content and engage during "Post-Party."
• Create and promote Free and paid events

• Social Media Management
  • Manage Social Media sites, Facebook, Instagram, and LinkedIn
  • Social Media Engagement, Scheduling contents
• LinkedIn Lead Generation
  • Manage LinkedIn Company Page
  •  Email Marketing using MailChimp
  • Create and send automated emails using MailChimp
  •  Manage Email campaigns
• CRM implementation and management
  • Install, implement and manage CRM (LACRM)

• Educate company Owner/CEO on How to Set up and Optimize LinkedIn Profile and Company page
• Train them how to do LinkedIn Outreach effectively
• Coach them on how to increase Company Page followers
• Coach them on how to use LinkedIn Sales Navigator, and it's benefits to B2B Marketing

• Social Media Management
  • Setup and Manage Social Media sites like LinkedIn Company Page, Facebook Page and Twitter
  • Promote Brand, Social Media Engagement and services
  • Research, create, and Post content on all platforms
  •  Create graphics, videos and presentations using Canva
  • Check Social media Analytics
• LinkedIn Lead Generation
  • Lead Generation using Sales Navigator 
  • Connect and engage with prospected clients on LinkedIn (Freelancers Online Job Marketplace & B2B Marketing)
  • Update Marketing Dashboard
  • Increase Company Page followers organically
• Email Marketing using Sendgrip
  • Generate email lists from LinkedIn followers
  •  Create email templates, set up and manage Email campaigns
• Sales and Marketing
  • Research Marketing Strategies for a software development company
  • Search and send proposals for software and development projects

• Payroll Admin
• Processing and releasing of Compensation and Benefits
• Database Admin 
• ISO Auditor
• Project Manager
  • Implement TImekeeping System using RFID and biometrics
  •  HRIS Project Manager
  • Automate processes in releasing Food Product and Rice Benefits

• Establish and manage social media accounts for the brand.
• Develop effective social media strategies to promote the business.
• Create and share engaging and relevant content across platforms.
• Monitor and analyze social media analytics to optimize performance.
• Execute social media advertising campaigns.
• Engage with relevant groups and connect with potential customers.
• Keep track of competitor strategies and performance.
• Produce high-quality written content for various platforms.
• Proofread and edit content to ensure accuracy and clarity.
• Format content appropriately for different platforms.
• Develop content strategies aligned with business goals.
• Conduct competitor research to stay up-to-date with industry trends.
• Publish content on different platforms.
• Utilize article spinning techniques for content variation.
• Submit content for guest posting opportunities.
• Develop and implement effective SEO strategies.
• Conduct keyword research to identify relevant search terms.
• Analyze competitor websites and strategies.
• Perform site analysis and identify areas for improvement.
• Optimize on-page elements to enhance website visibility.
• Execute off-page optimization techniques to build backlinks.
• Manage sitemap and webmaster submissions.
• Register the business with directories and online business listings.
• Utilize social bookmarking to increase website visibility.

• Social Media Management
  • Manage and curate content for Facebook, Instagram, and LinkedIn to enhance our social media presence. Create engaging posts, run ad campaigns, and monitor user engagement to drive a positive ROI.
• Competitive Analysis
  • Analyze competitors' social media accounts to identify trends, opportunities, and strategies that can be incorporated into our own social media efforts.
• SEO Optimization
  • Improve website SEO by conducting keyword research, optimizing on-page content, and implementing SEO best practices to enhance our online visibility.
• Google Analytics
  • Analyze and interpret data from Google Analytics to measure the impact of our digital marketing efforts and make data-driven decisions.
• WordPress Support
  • Possess a basic knowledge of Web Development to assist with website updates and enhancements when necessary.
• Adaptability
  • Be open to taking on additional tasks beyond the scope of this description to help enhance our digital marketing efforts.
• Performance Reporting
  • Provide regular reports and insights on the effectiveness of digital marketing initiatives to the client.